genesys-speech-analytics - Pinkfish - AI Agents & Workflows for Getting Work Done

Server path: /genesys-speech-analytics | Type: Application | PCID required: Yes

Tools

Tool	Description
`genesys_speech_analytics_delete_category`	Delete a Speech & Text Analytics category by ID
`genesys_speech_analytics_delete_dictionaryfeedback_dictionary_feedback_id`	Delete a Speech & Text Analytics DictionaryFeedback by Id
`genesys_speech_analytics_delete_program`	Delete a Speech & Text Analytics program by id
`genesys_speech_analytics_delete_sentimentfeedback`	Delete All Speech & Text Analytics SentimentFeedback
`genesys_speech_analytics_delete_sentimentfeedback_sentiment_feedback_id`	Delete a Speech & Text Analytics SentimentFeedback by Id
`genesys_speech_analytics_delete_topic`	Delete a Speech & Text Analytics topic by id
`genesys_speech_analytics_get_categories`	Get the list of Speech and Text Analytics categories
`genesys_speech_analytics_get_category`	Get a Speech & Text Analytics Category by ID
`genesys_speech_analytics_get_conversation`	Get Speech and Text Analytics for a specific conversation
`genesys_speech_analytics_get_conversation_categories`	Get the list of detected Speech and Text Analytics categories of conversation
`genesys_speech_analytics_get_conversation_communication_transcripturl`	Get the pre-signed S3 URL for the transcript of a specific communication of a conversation
`genesys_speech_analytics_get_conversation_communication_transcripturls`	Get the list of pre-signed S3 URL for the transcripts of a specific communication of a conversation
`genesys_speech_analytics_get_conversation_sentiments`	Get sentiment data
`genesys_speech_analytics_get_conversation_summaries`	Get conversation summaries by conversation id.
`genesys_speech_analytics_get_dictionaryfeedback`	Get the list of Speech & Text Analytics dictionary feedbacks
`genesys_speech_analytics_get_dictionaryfeedback_dictionary_feedback_id`	Get a Speech & Text Analytics dictionary feedback by id
`genesys_speech_analytics_get_program`	Get a Speech & Text Analytics program by id
`genesys_speech_analytics_get_program_mappings`	Get Speech & Text Analytics program mappings to queues and flows by id
`genesys_speech_analytics_get_program_settings_insights`	Get AI Insights settings of a program
`genesys_speech_analytics_get_program_transcriptionengines`	Get transcription engine settings of a program
`genesys_speech_analytics_get_programs`	Get the list of Speech & Text Analytics programs
`genesys_speech_analytics_get_programs_general_job`	Get a Speech & Text Analytics general program job by id
`genesys_speech_analytics_get_programs_mappings`	Get the list of Speech & Text Analytics programs mappings to queues and flows
`genesys_speech_analytics_get_programs_publishjob`	Get a Speech & Text Analytics publish programs job by id
`genesys_speech_analytics_get_programs_settings_insights`	Get the list of program AI Insights settings for the organization
`genesys_speech_analytics_get_programs_topiclinks_job`	Get a Speech & Text Analytics program-topic links job by id
`genesys_speech_analytics_get_programs_transcriptionengines_dialects`	Get supported dialects for each transcription engine
`genesys_speech_analytics_get_programs_unpublished`	Get the list of Speech & Text Analytics unpublished programs
`genesys_speech_analytics_get_sentiment_dialects`	Get the list of Speech & Text Analytics sentiment supported dialects
`genesys_speech_analytics_get_sentimentfeedback`	Get the list of Speech & Text Analytics SentimentFeedback
`genesys_speech_analytics_get_settings`	Get Speech And Text Analytics Settings
`genesys_speech_analytics_get_topic`	Get a Speech & Text Analytics topic by id
`genesys_speech_analytics_get_topics`	Get the list of Speech & Text Analytics topics
`genesys_speech_analytics_get_topics_dialects`	Get list of supported Speech & Text Analytics topics dialects
`genesys_speech_analytics_get_topics_general`	Get the Speech & Text Analytics general topics for a given dialect
`genesys_speech_analytics_get_topics_general_status`	Get the list of general topics from the org and the system with their current status
`genesys_speech_analytics_get_topics_publishjob`	Get a Speech & Text Analytics publish topics job by id
`genesys_speech_analytics_get_topics_testphrase_job`	Get a Speech & Text Analytics test topics phrase job by id
`genesys_speech_analytics_get_translations_language_conversation`	Translate a single interaction recording (or an email conversation)
`genesys_speech_analytics_get_translations_languages`	Get supported translation languages
`genesys_speech_analytics_patch_settings`	Patch Speech And Text Analytics Settings
`genesys_speech_analytics_post_categories`	Create new Speech & Text Analytics category
`genesys_speech_analytics_post_dictionaryfeedback`	Create a Speech & Text Analytics DictionaryFeedback
`genesys_speech_analytics_post_programs`	Create new Speech & Text Analytics program
`genesys_speech_analytics_post_programs_general_jobs`	Create new Speech & Text Analytics general program job
`genesys_speech_analytics_post_programs_publishjobs`	Create new Speech & Text Analytics publish programs job
`genesys_speech_analytics_post_sentimentfeedback`	Create a Speech & Text Analytics SentimentFeedback
`genesys_speech_analytics_post_topics`	Create new Speech & Text Analytics topic
`genesys_speech_analytics_post_topics_publishjobs`	Create new Speech & Text Analytics publish topics job
`genesys_speech_analytics_post_topics_testphrase_jobs`	Create new Speech & Text Analytics publish topics job
`genesys_speech_analytics_put_category`	Update a Speech & Text Analytics category by ID
`genesys_speech_analytics_put_dictionaryfeedback_dictionary_feedback_id`	Update existing Speech & Text Analytics dictionary feedback by id
`genesys_speech_analytics_put_program`	Update existing Speech & Text Analytics program
`genesys_speech_analytics_put_program_mappings`	Set Speech & Text Analytics program mappings to queues and flows
`genesys_speech_analytics_put_program_settings_insights`	Update AI Insights settings of a program
`genesys_speech_analytics_put_program_transcriptionengines`	Update transcription engine settings of a program
`genesys_speech_analytics_put_settings`	Update Speech And Text Analytics Settings
`genesys_speech_analytics_put_topic`	Update existing Speech & Text Analytics topic

genesys_speech_analytics_delete_category

Delete a Speech & Text Analytics category by ID Parameters:

Parameter	Type	Required	Default	Description
`categoryId`	string	Yes	—	The id of the category

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "categoryId": {
      "type": "string",
      "description": "The id of the category"
    }
  },
  "required": [
    "PCID",
    "categoryId"
  ]
}

genesys_speech_analytics_delete_dictionaryfeedback_dictionary_feedback_id

Delete a Speech & Text Analytics DictionaryFeedback by Id Parameters:

Parameter	Type	Required	Default	Description
`dictionaryFeedbackId`	string	Yes	—	The Id of the Dictionary Feedback

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "dictionaryFeedbackId": {
      "type": "string",
      "description": "The Id of the Dictionary Feedback"
    }
  },
  "required": [
    "PCID",
    "dictionaryFeedbackId"
  ]
}

genesys_speech_analytics_delete_program

Delete a Speech & Text Analytics program by id Parameters:

Parameter	Type	Required	Default	Description
`programId`	string	Yes	—	The id of the program
`forceDelete`	boolean	No	—	Indicates whether the program is forced to be deleted or not. Required when the program to delete is the default program.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "programId": {
      "type": "string",
      "description": "The id of the program"
    },
    "forceDelete": {
      "type": "boolean",
      "description": "Indicates whether the program is forced to be deleted or not. Required when the program to delete is the default program.",
      "enum": [
        "true",
        "false"
      ]
    }
  },
  "required": [
    "PCID",
    "programId"
  ]
}

genesys_speech_analytics_delete_sentimentfeedback

Delete All Speech & Text Analytics SentimentFeedback

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_speech_analytics_delete_sentimentfeedback_sentiment_feedback_id

Delete a Speech & Text Analytics SentimentFeedback by Id Parameters:

Parameter	Type	Required	Default	Description
`sentimentFeedbackId`	string	Yes	—	The Id of the SentimentFeedback

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "sentimentFeedbackId": {
      "type": "string",
      "description": "The Id of the SentimentFeedback"
    }
  },
  "required": [
    "PCID",
    "sentimentFeedbackId"
  ]
}

genesys_speech_analytics_delete_topic

Delete a Speech & Text Analytics topic by id Parameters:

Parameter	Type	Required	Default	Description
`topicId`	string	Yes	—	The id of the topic

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "topicId": {
      "type": "string",
      "description": "The id of the topic"
    }
  },
  "required": [
    "PCID",
    "topicId"
  ]
}

genesys_speech_analytics_get_categories

Get the list of Speech and Text Analytics categories Parameters:

Parameter	Type	Required	Default	Description
`pageSize`	integer	No	—	The page size for the listing. The max that will be returned is 25.
`pageNumber`	integer	No	—	The page number for the listing
`name`	string	No	—	The category name filter applied to the listing
`sortOrder`	string	No	—	The sort order for the listing
`sortBy`	string	No	—	The field to sort by for the listing
`ids`	any[]	No	—	Comma separated Category IDs to filter by. Cannot be used with other filters. Maximum of 25 IDs allowed.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "pageSize": {
      "type": "integer",
      "description": "The page size for the listing. The max that will be returned is 25."
    },
    "pageNumber": {
      "type": "integer",
      "description": "The page number for the listing"
    },
    "name": {
      "type": "string",
      "description": "The category name filter applied to the listing"
    },
    "sortOrder": {
      "type": "string",
      "description": "The sort order for the listing",
      "enum": [
        "asc",
        "desc"
      ]
    },
    "sortBy": {
      "type": "string",
      "description": "The field to sort by for the listing",
      "enum": [
        "name",
        "description"
      ]
    },
    "ids": {
      "type": "array",
      "description": "Comma separated Category IDs to filter by. Cannot be used with other filters. Maximum of 25 IDs allowed."
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_speech_analytics_get_category

Get a Speech & Text Analytics Category by ID Parameters:

Parameter	Type	Required	Default	Description
`categoryId`	string	Yes	—	The id of the category

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "categoryId": {
      "type": "string",
      "description": "The id of the category"
    }
  },
  "required": [
    "PCID",
    "categoryId"
  ]
}

genesys_speech_analytics_get_conversation

Get Speech and Text Analytics for a specific conversation Parameters:

Parameter	Type	Required	Default	Description
`conversationId`	string	Yes	—	Conversation Id

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "conversationId": {
      "type": "string",
      "description": "Conversation Id"
    }
  },
  "required": [
    "PCID",
    "conversationId"
  ]
}

genesys_speech_analytics_get_conversation_categories

Get the list of detected Speech and Text Analytics categories of conversation Parameters:

Parameter	Type	Required	Default	Description
`conversationId`	string	Yes	—	The id of the conversation
`pageSize`	integer	No	—	The page size for the listing. The max that will be returned is 50.
`pageNumber`	integer	No	—	The page number for the listing

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "conversationId": {
      "type": "string",
      "description": "The id of the conversation"
    },
    "pageSize": {
      "type": "integer",
      "description": "The page size for the listing. The max that will be returned is 50."
    },
    "pageNumber": {
      "type": "integer",
      "description": "The page number for the listing"
    }
  },
  "required": [
    "PCID",
    "conversationId"
  ]
}

genesys_speech_analytics_get_conversation_communication_transcripturl

Get the pre-signed S3 URL for the transcript of a specific communication of a conversation Parameters:

Parameter	Type	Required	Default	Description
`conversationId`	string	Yes	—	Conversation ID
`communicationId`	string	Yes	—	Communication ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "conversationId": {
      "type": "string",
      "description": "Conversation ID"
    },
    "communicationId": {
      "type": "string",
      "description": "Communication ID"
    }
  },
  "required": [
    "PCID",
    "conversationId",
    "communicationId"
  ]
}

genesys_speech_analytics_get_conversation_communication_transcripturls

Get the list of pre-signed S3 URL for the transcripts of a specific communication of a conversation Parameters:

Parameter	Type	Required	Default	Description
`conversationId`	string	Yes	—	Conversation ID
`communicationId`	string	Yes	—	Communication ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "conversationId": {
      "type": "string",
      "description": "Conversation ID"
    },
    "communicationId": {
      "type": "string",
      "description": "Communication ID"
    }
  },
  "required": [
    "PCID",
    "conversationId",
    "communicationId"
  ]
}

genesys_speech_analytics_get_conversation_sentiments

Get sentiment data Parameters:

Parameter	Type	Required	Default	Description
`conversationId`	string	Yes	—	The conversation ID of the sentiment data

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "conversationId": {
      "type": "string",
      "description": "The conversation ID of the sentiment data"
    }
  },
  "required": [
    "PCID",
    "conversationId"
  ]
}

genesys_speech_analytics_get_conversation_summaries

Get conversation summaries by conversation id. Parameters:

Parameter	Type	Required	Default	Description
`conversationId`	string	Yes	—	The conversation ID of the summaries

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "conversationId": {
      "type": "string",
      "description": "The conversation ID of the summaries"
    }
  },
  "required": [
    "PCID",
    "conversationId"
  ]
}

genesys_speech_analytics_get_dictionaryfeedback

Get the list of Speech & Text Analytics dictionary feedbacks Parameters:

Parameter	Type	Required	Default	Description
`dialect`	string	No	—	The key for filter the listing by dialect, dialect format is {language}-{country} where language follows ISO 639-1 standard and country follows ISO 3166-1 alpha 2 standard
`transcriptionEngine`	string	No	—	Filter by transcription engine, If not provided, all transcription engines will be considered
`nextPage`	string	No	—	The key for listing the next page
`pageSize`	integer	No	—	The page size for the listing

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "dialect": {
      "type": "string",
      "description": "The key for filter the listing by dialect, dialect format is {language}-{country} where language follows ISO 639-1 standard and country follows ISO 3166-1 alpha 2 standard"
    },
    "transcriptionEngine": {
      "type": "string",
      "description": "Filter by transcription engine, If not provided, all transcription engines will be considered",
      "enum": [
        "Genesys",
        "GenesysExtended"
      ]
    },
    "nextPage": {
      "type": "string",
      "description": "The key for listing the next page"
    },
    "pageSize": {
      "type": "integer",
      "description": "The page size for the listing"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_speech_analytics_get_dictionaryfeedback_dictionary_feedback_id

Get a Speech & Text Analytics dictionary feedback by id Parameters:

Parameter	Type	Required	Default	Description
`dictionaryFeedbackId`	string	Yes	—	The Id of the Dictionary Feedback

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "dictionaryFeedbackId": {
      "type": "string",
      "description": "The Id of the Dictionary Feedback"
    }
  },
  "required": [
    "PCID",
    "dictionaryFeedbackId"
  ]
}

genesys_speech_analytics_get_program

Get a Speech & Text Analytics program by id Parameters:

Parameter	Type	Required	Default	Description
`programId`	string	Yes	—	The id of the program

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "programId": {
      "type": "string",
      "description": "The id of the program"
    }
  },
  "required": [
    "PCID",
    "programId"
  ]
}

genesys_speech_analytics_get_program_mappings

Get Speech & Text Analytics program mappings to queues and flows by id Parameters:

Parameter	Type	Required	Default	Description
`programId`	string	Yes	—	The id of the program

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "programId": {
      "type": "string",
      "description": "The id of the program"
    }
  },
  "required": [
    "PCID",
    "programId"
  ]
}

genesys_speech_analytics_get_program_settings_insights

Get AI Insights settings of a program Parameters:

Parameter	Type	Required	Default	Description
`programId`	string	Yes	—	The id of the program

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "programId": {
      "type": "string",
      "description": "The id of the program"
    }
  },
  "required": [
    "PCID",
    "programId"
  ]
}

genesys_speech_analytics_get_program_transcriptionengines

Get transcription engine settings of a program Parameters:

Parameter	Type	Required	Default	Description
`programId`	string	Yes	—	The id of the program

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "programId": {
      "type": "string",
      "description": "The id of the program"
    }
  },
  "required": [
    "PCID",
    "programId"
  ]
}

genesys_speech_analytics_get_programs

Get the list of Speech & Text Analytics programs Parameters:

Parameter	Type	Required	Default	Description
`nextPage`	string	No	—	The key for listing the next page
`pageSize`	integer	No	—	The page size for the listing
`state`	string	No	—	Program state. Defaults to Latest
`name`	string	No	—	Case insensitive partial name to filter by
`sortBy`	string	No	—	Sort results by. Defaults to name
`sortOrder`	string	No	—	Sort order. Defaults to asc

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "nextPage": {
      "type": "string",
      "description": "The key for listing the next page"
    },
    "pageSize": {
      "type": "integer",
      "description": "The page size for the listing"
    },
    "state": {
      "type": "string",
      "description": "Program state. Defaults to Latest",
      "enum": [
        "Latest",
        "Published"
      ]
    },
    "name": {
      "type": "string",
      "description": "Case insensitive partial name to filter by"
    },
    "sortBy": {
      "type": "string",
      "description": "Sort results by. Defaults to name",
      "enum": [
        "name"
      ]
    },
    "sortOrder": {
      "type": "string",
      "description": "Sort order. Defaults to asc",
      "enum": [
        "asc",
        "desc"
      ]
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_speech_analytics_get_programs_general_job

Get a Speech & Text Analytics general program job by id Parameters:

Parameter	Type	Required	Default	Description
`jobId`	string	Yes	—	The id of the publish programs job

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "jobId": {
      "type": "string",
      "description": "The id of the publish programs job"
    }
  },
  "required": [
    "PCID",
    "jobId"
  ]
}

genesys_speech_analytics_get_programs_mappings

Get the list of Speech & Text Analytics programs mappings to queues and flows Parameters:

Parameter	Type	Required	Default	Description
`nextPage`	string	No	—	The key for listing the next page
`pageSize`	integer	No	—	The page size for the listing

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "nextPage": {
      "type": "string",
      "description": "The key for listing the next page"
    },
    "pageSize": {
      "type": "integer",
      "description": "The page size for the listing"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_speech_analytics_get_programs_publishjob

Get a Speech & Text Analytics publish programs job by id Parameters:

Parameter	Type	Required	Default	Description
`jobId`	string	Yes	—	The id of the publish programs job

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "jobId": {
      "type": "string",
      "description": "The id of the publish programs job"
    }
  },
  "required": [
    "PCID",
    "jobId"
  ]
}

genesys_speech_analytics_get_programs_settings_insights

Get the list of program AI Insights settings for the organization Parameters:

Parameter	Type	Required	Default	Description
`pageSize`	integer	No	—	The page size for the listing. The max that will be returned is 100.
`pageNumber`	integer	No	—	The page number for the listing
`programIds`	any[]	No	—	Comma separated Program IDs to filter by. Maximum of 50 IDs allowed.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "pageSize": {
      "type": "integer",
      "description": "The page size for the listing. The max that will be returned is 100."
    },
    "pageNumber": {
      "type": "integer",
      "description": "The page number for the listing"
    },
    "programIds": {
      "type": "array",
      "description": "Comma separated Program IDs to filter by. Maximum of 50 IDs allowed."
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_speech_analytics_get_programs_topiclinks_job

Get a Speech & Text Analytics program-topic links job by id Parameters:

Parameter	Type	Required	Default	Description
`jobId`	string	Yes	—	The id of the program-topic links job

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "jobId": {
      "type": "string",
      "description": "The id of the program-topic links job"
    }
  },
  "required": [
    "PCID",
    "jobId"
  ]
}

genesys_speech_analytics_get_programs_transcriptionengines_dialects

Get supported dialects for each transcription engine

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_speech_analytics_get_programs_unpublished

Get the list of Speech & Text Analytics unpublished programs Parameters:

Parameter	Type	Required	Default	Description
`nextPage`	string	No	—	The key for listing the next page
`pageSize`	integer	No	—	The page size for the listing

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "nextPage": {
      "type": "string",
      "description": "The key for listing the next page"
    },
    "pageSize": {
      "type": "integer",
      "description": "The page size for the listing"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_speech_analytics_get_sentiment_dialects

Get the list of Speech & Text Analytics sentiment supported dialects

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_speech_analytics_get_sentimentfeedback

Get the list of Speech & Text Analytics SentimentFeedback Parameters:

Parameter	Type	Required	Default	Description
`dialect`	string	No	—	The key for filter the listing by dialect, dialect format is {language}-{country} where language follows ISO 639-1 standard and country follows ISO 3166-1 alpha 2 standard

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "dialect": {
      "type": "string",
      "description": "The key for filter the listing by dialect, dialect format is {language}-{country} where language follows ISO 639-1 standard and country follows ISO 3166-1 alpha 2 standard"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_speech_analytics_get_settings

Get Speech And Text Analytics Settings

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_speech_analytics_get_topic

Get a Speech & Text Analytics topic by id Parameters:

Parameter	Type	Required	Default	Description
`topicId`	string	Yes	—	The id of the topic

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "topicId": {
      "type": "string",
      "description": "The id of the topic"
    }
  },
  "required": [
    "PCID",
    "topicId"
  ]
}

genesys_speech_analytics_get_topics

Get the list of Speech & Text Analytics topics Parameters:

Parameter	Type	Required	Default	Description
`nextPage`	string	No	—	The key for listing the next page
`pageSize`	integer	No	—	The page size for the listing. The max that will be returned is 500.
`pageNumber`	integer	No	—	The page number for the listing
`state`	string	No	—	Topic state. Defaults to latest
`name`	string	No	—	Case insensitive partial name to filter by
`ids`	any[]	No	—	Comma separated Topic IDs to filter by. Cannot be used with other filters. Maximum of 50 IDs allowed.
`dialects`	any[]	No	—	Comma separated dialect strings to filter by. Maximum of 15 dialects allowed.
`sortBy`	string	No	—	Sort results by. Defaults to name
`sortOrder`	string	No	—	Sort order. Defaults to asc

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "nextPage": {
      "type": "string",
      "description": "The key for listing the next page"
    },
    "pageSize": {
      "type": "integer",
      "description": "The page size for the listing. The max that will be returned is 500."
    },
    "pageNumber": {
      "type": "integer",
      "description": "The page number for the listing"
    },
    "state": {
      "type": "string",
      "description": "Topic state. Defaults to latest",
      "enum": [
        "latest",
        "published"
      ]
    },
    "name": {
      "type": "string",
      "description": "Case insensitive partial name to filter by"
    },
    "ids": {
      "type": "array",
      "description": "Comma separated Topic IDs to filter by. Cannot be used with other filters. Maximum of 50 IDs allowed."
    },
    "dialects": {
      "type": "array",
      "description": "Comma separated dialect strings to filter by. Maximum of 15 dialects allowed."
    },
    "sortBy": {
      "type": "string",
      "description": "Sort results by. Defaults to name",
      "enum": [
        "name",
        "matchingType"
      ]
    },
    "sortOrder": {
      "type": "string",
      "description": "Sort order. Defaults to asc",
      "enum": [
        "asc",
        "desc"
      ]
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_speech_analytics_get_topics_dialects

Get list of supported Speech & Text Analytics topics dialects

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_speech_analytics_get_topics_general

Get the Speech & Text Analytics general topics for a given dialect Parameters:

Parameter	Type	Required	Default	Description
`dialect`	string	No	—	The dialect of the general topics, dialect format is {language}-{country} where language follows ISO 639-1 standard and country follows ISO 3166-1 alpha 2 standard

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "dialect": {
      "type": "string",
      "description": "The dialect of the general topics, dialect format is {language}-{country} where language follows ISO 639-1 standard and country follows ISO 3166-1 alpha 2 standard",
      "enum": [
        "ar-001",
        "ar-AE",
        "ar-BH",
        "ar-EG",
        "ar-IL",
        "ar-SA",
        "ar-TN",
        "da-DK",
        "de-CH",
        "de-DE",
        "en-AU",
        "en-GB",
        "en-HK",
        "en-IE",
        "en-IN",
        "en-NZ",
        "en-SG",
        "en-US",
        "en-ZA",
        "es-ES",
        "es-US",
        "fi-FI",
        "fr-CA",
        "fr-FR",
        "he-IL",
        "hi-IN",
        "it-IT",
        "ja-JP",
        "ko-KR",
        "nb-NO",
        "nl-NL",
        "pl-PL",
        "pt-BR",
        "pt-PT",
        "sv-SE",
        "tr-TR",
        "zh-CN",
        "zh-HK",
        "zh-TW",
        "zu-ZA"
      ]
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_speech_analytics_get_topics_general_status

Get the list of general topics from the org and the system with their current status Parameters:

Parameter	Type	Required	Default	Description
`dialect`	string	No	—	The dialect of the general topics, dialect format is {language}-{country} where language follows ISO 639-1 standard and country follows ISO 3166-1 alpha 2 standard

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "dialect": {
      "type": "string",
      "description": "The dialect of the general topics, dialect format is {language}-{country} where language follows ISO 639-1 standard and country follows ISO 3166-1 alpha 2 standard",
      "enum": [
        "ar-001",
        "ar-AE",
        "ar-BH",
        "ar-EG",
        "ar-IL",
        "ar-SA",
        "ar-TN",
        "da-DK",
        "de-CH",
        "de-DE",
        "en-AU",
        "en-GB",
        "en-HK",
        "en-IE",
        "en-IN",
        "en-NZ",
        "en-SG",
        "en-US",
        "en-ZA",
        "es-ES",
        "es-US",
        "fi-FI",
        "fr-CA",
        "fr-FR",
        "he-IL",
        "hi-IN",
        "it-IT",
        "ja-JP",
        "ko-KR",
        "nb-NO",
        "nl-NL",
        "pl-PL",
        "pt-BR",
        "pt-PT",
        "sv-SE",
        "tr-TR",
        "zh-CN",
        "zh-HK",
        "zh-TW",
        "zu-ZA"
      ]
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_speech_analytics_get_topics_publishjob

Get a Speech & Text Analytics publish topics job by id Parameters:

Parameter	Type	Required	Default	Description
`jobId`	string	Yes	—	The id of the publish topics job

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "jobId": {
      "type": "string",
      "description": "The id of the publish topics job"
    }
  },
  "required": [
    "PCID",
    "jobId"
  ]
}

genesys_speech_analytics_get_topics_testphrase_job

Get a Speech & Text Analytics test topics phrase job by id Parameters:

Parameter	Type	Required	Default	Description
`jobId`	string	Yes	—	the id of the test topic phrase job

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "jobId": {
      "type": "string",
      "description": "the id of the test topic phrase job"
    }
  },
  "required": [
    "PCID",
    "jobId"
  ]
}

genesys_speech_analytics_get_translations_language_conversation

Translate a single interaction recording (or an email conversation) Parameters:

Parameter	Type	Required	Default	Description
`languageId`	string	Yes	—	Target translation language
`conversationId`	string	Yes	—	Conversation id
`communicationId`	string	No	—	Communication id associated with the conversation. Please provide a valid communicationId when requesting non-email interactions.
`recordingId`	string	No	—	Recording id associated with the communication. Please provide a valid recordingId when requesting voice interactions.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "languageId": {
      "type": "string",
      "description": "Target translation language"
    },
    "conversationId": {
      "type": "string",
      "description": "Conversation id"
    },
    "communicationId": {
      "type": "string",
      "description": "Communication id associated with the conversation. Please provide a valid communicationId when requesting non-email interactions."
    },
    "recordingId": {
      "type": "string",
      "description": "Recording id associated with the communication. Please provide a valid recordingId when requesting voice interactions."
    }
  },
  "required": [
    "PCID",
    "languageId",
    "conversationId"
  ]
}

genesys_speech_analytics_get_translations_languages

Get supported translation languages

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_speech_analytics_patch_settings

Patch Speech And Text Analytics Settings Parameters:

Parameter	Type	Required	Default	Description
`agentEmpathyEnabled`	boolean	No	—	Setting to enable/disable Agent Empathy setting
`defaultProgramId`	string	No	—	Setting to choose name for the default program for topic detection
`expectedDialects`	any[]	No	—	Setting to choose expected dialects
`textAnalyticsEnabled`	boolean	No	—	Setting to enable/disable text analytics

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "agentEmpathyEnabled": {
      "type": "boolean",
      "description": "Setting to enable/disable Agent Empathy setting"
    },
    "defaultProgramId": {
      "type": "string",
      "description": "Setting to choose name for the default program for topic detection"
    },
    "expectedDialects": {
      "type": "array",
      "description": "Setting to choose expected dialects"
    },
    "textAnalyticsEnabled": {
      "type": "boolean",
      "description": "Setting to enable/disable text analytics"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_speech_analytics_post_categories

Create new Speech & Text Analytics category Parameters:

Parameter	Type	Required	Default	Description
`criteria`	object	Yes	—	criteria
`description`	string	No	—	The description of the category
`interactionType`	string	Yes	—	The type of interaction the category will apply to
`name`	string	Yes	—	The name of the category

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "criteria": {
      "type": "object",
      "description": "criteria"
    },
    "description": {
      "type": "string",
      "description": "The description of the category"
    },
    "interactionType": {
      "type": "string",
      "description": "The type of interaction the category will apply to",
      "enum": [
        "Voice",
        "Digital",
        "All"
      ]
    },
    "name": {
      "type": "string",
      "description": "The name of the category"
    }
  },
  "required": [
    "PCID",
    "criteria",
    "interactionType",
    "name"
  ]
}

genesys_speech_analytics_post_dictionaryfeedback

Create a Speech & Text Analytics DictionaryFeedback Parameters:

Parameter	Type	Required	Default	Description
`boostValue`	number	No	—	A weighted value assigned to a phrase. The higher the value, the higher the likelihood that the system will choose the word or phrase from the possible alternatives. Boost range is from 1.0 to 10.0. Default is 2.0
`createdBy`	object	No	—	createdBy
`dateCreated`	string	No	—	The Timestamp when dictionary feedback created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`dateModified`	string	No	—	The Timestamp when dictionary feedback modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`dialect`	string	Yes	—	The dialect for the given term, dialect format is {language}-{country} where language follows ISO 639-1 standard and country follows ISO 3166-1 alpha 2 standard
`displayAs`	string	No	—	The display name for the dictionary feedback. Only returned when GenesysExtended feature is enabled. This field is only valid for Extended Services transcription engine.
`examplePhrases`	any[]	No	—	A list of at least 3 and up to 20 unique phrases that are example usage of the term. This field is only valid and required for Genesys transcription engine.
`id`	string	No	—	The globally unique identifier for the object.
`modifiedBy`	object	No	—	modifiedBy
`selfUri`	string	No	—	The URI for this object
`soundsLike`	any[]	No	—	A list of up to 10 terms that give examples of how the term sounds. This field is only valid for Genesys transcription engine.
`source`	string	No	—	The source of the given dictionary feedback
`status`	string	No	—	The status of the dictionary feedback. Only returned when GenesysExtended feature is enabled.
`term`	string	Yes	—	The dictionary term which needs to be added to dictionary feedback system
`transcriptionEngine`	string	No	—	The transcription engine for the dictionary feedback. Only returned when GenesysExtended feature is enabled.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "boostValue": {
      "type": "number",
      "description": "A weighted value assigned to a phrase. The higher the value, the higher the likelihood that the system will choose the word or phrase from the possible alternatives. Boost range is from 1.0 to 10.0. Default is 2.0"
    },
    "createdBy": {
      "type": "object",
      "description": "createdBy"
    },
    "dateCreated": {
      "type": "string",
      "description": "The Timestamp when dictionary feedback created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "dateModified": {
      "type": "string",
      "description": "The Timestamp when dictionary feedback modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "dialect": {
      "type": "string",
      "description": "The dialect for the given term, dialect format is {language}-{country} where language follows ISO 639-1 standard and country follows ISO 3166-1 alpha 2 standard"
    },
    "displayAs": {
      "type": "string",
      "description": "The display name for the dictionary feedback. Only returned when GenesysExtended feature is enabled. This field is only valid for Extended Services transcription engine."
    },
    "examplePhrases": {
      "type": "array",
      "description": "A list of at least 3 and up to 20 unique phrases that are example usage of the term. This field is only valid and required for Genesys transcription engine."
    },
    "id": {
      "type": "string",
      "description": "The globally unique identifier for the object."
    },
    "modifiedBy": {
      "type": "object",
      "description": "modifiedBy"
    },
    "selfUri": {
      "type": "string",
      "description": "The URI for this object"
    },
    "soundsLike": {
      "type": "array",
      "description": "A list of up to 10 terms that give examples of how the term sounds. This field is only valid for Genesys transcription engine."
    },
    "source": {
      "type": "string",
      "description": "The source of the given dictionary feedback",
      "enum": [
        "Manual"
      ]
    },
    "status": {
      "type": "string",
      "description": "The status of the dictionary feedback. Only returned when GenesysExtended feature is enabled.",
      "enum": [
        "Active",
        "Pending",
        "Failed",
        "Saved"
      ]
    },
    "term": {
      "type": "string",
      "description": "The dictionary term which needs to be added to dictionary feedback system"
    },
    "transcriptionEngine": {
      "type": "string",
      "description": "The transcription engine for the dictionary feedback. Only returned when GenesysExtended feature is enabled.",
      "enum": [
        "Genesys",
        "GenesysExtended"
      ]
    }
  },
  "required": [
    "PCID",
    "dialect",
    "term"
  ]
}

genesys_speech_analytics_post_programs

Create new Speech & Text Analytics program Parameters:

Parameter	Type	Required	Default	Description
`description`	string	No	—	The program description
`name`	string	Yes	—	The program name
`tags`	any[]	No	—	The program tags
`topicIds`	any[]	No	—	The ids of topics associated to the program

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "description": {
      "type": "string",
      "description": "The program description"
    },
    "name": {
      "type": "string",
      "description": "The program name"
    },
    "tags": {
      "type": "array",
      "description": "The program tags"
    },
    "topicIds": {
      "type": "array",
      "description": "The ids of topics associated to the program"
    }
  },
  "required": [
    "PCID",
    "name"
  ]
}

genesys_speech_analytics_post_programs_general_jobs

Create new Speech & Text Analytics general program job Parameters:

Parameter	Type	Required	Default	Description
`dialect`	string	Yes	—	The dialect of the topics to link with the general program, dialect format is {language}-{country} where language follows ISO 639-1 standard and country follows ISO 3166-1 alpha 2 standard
`mode`	string	No	—	The mode to use for the general program job, default value is Skip

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "dialect": {
      "type": "string",
      "description": "The dialect of the topics to link with the general program, dialect format is {language}-{country} where language follows ISO 639-1 standard and country follows ISO 3166-1 alpha 2 standard",
      "enum": [
        "ar-001",
        "ar-AE",
        "ar-BH",
        "ar-EG",
        "ar-IL",
        "ar-SA",
        "ar-TN",
        "da-DK",
        "de-CH",
        "de-DE",
        "en-AU",
        "en-GB",
        "en-HK",
        "en-IE",
        "en-IN",
        "en-NZ",
        "en-SG",
        "en-US",
        "en-ZA",
        "es-ES",
        "es-US",
        "fi-FI",
        "fr-CA",
        "fr-FR",
        "he-IL",
        "hi-IN",
        "it-IT",
        "ja-JP",
        "ko-KR",
        "nb-NO",
        "nl-NL",
        "pl-PL",
        "pt-BR",
        "pt-PT",
        "sv-SE",
        "tr-TR",
        "zh-CN",
        "zh-HK",
        "zh-TW",
        "zu-ZA"
      ]
    },
    "mode": {
      "type": "string",
      "description": "The mode to use for the general program job, default value is Skip",
      "enum": [
        "Skip",
        "Merge",
        "ReplaceMerge"
      ]
    }
  },
  "required": [
    "PCID",
    "dialect"
  ]
}

genesys_speech_analytics_post_programs_publishjobs

Create new Speech & Text Analytics publish programs job Parameters:

Parameter	Type	Required	Default	Description
`programIds`	any[]	Yes	—	The ids of the programs used for this job

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "programIds": {
      "type": "array",
      "description": "The ids of the programs used for this job"
    }
  },
  "required": [
    "PCID",
    "programIds"
  ]
}

genesys_speech_analytics_post_sentimentfeedback

Create a Speech & Text Analytics SentimentFeedback Parameters:

Parameter	Type	Required	Default	Description
`createdBy`	object	No	—	createdBy
`dateCreated`	string	No	—	The Timestamp when sentiment feedback created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`dialect`	string	Yes	—	The dialect for the given phrase, dialect format is {language}-{country} where language follows ISO 639-1 standard and country follows ISO 3166-1 alpha 2 standard
`feedbackValue`	string	Yes	—	The sentiment feedback value for the given phrase
`id`	string	No	—	The globally unique identifier for the object.
`phrase`	string	Yes	—	The phrase for which sentiment feedback is provided

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "createdBy": {
      "type": "object",
      "description": "createdBy"
    },
    "dateCreated": {
      "type": "string",
      "description": "The Timestamp when sentiment feedback created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "dialect": {
      "type": "string",
      "description": "The dialect for the given phrase, dialect format is {language}-{country} where language follows ISO 639-1 standard and country follows ISO 3166-1 alpha 2 standard"
    },
    "feedbackValue": {
      "type": "string",
      "description": "The sentiment feedback value for the given phrase",
      "enum": [
        "Neutral",
        "Positive",
        "Negative"
      ]
    },
    "id": {
      "type": "string",
      "description": "The globally unique identifier for the object."
    },
    "phrase": {
      "type": "string",
      "description": "The phrase for which sentiment feedback is provided"
    }
  },
  "required": [
    "PCID",
    "dialect",
    "feedbackValue",
    "phrase"
  ]
}

genesys_speech_analytics_post_topics

Create new Speech & Text Analytics topic Parameters:

Parameter	Type	Required	Default	Description
`description`	string	No	—	The topic description
`dialect`	string	Yes	—	The topic dialect
`name`	string	Yes	—	The topic name
`participants`	string	No	—	The topic participants, default value is All
`phrases`	any[]	No	—	The topic phrases
`programIds`	any[]	No	—	The ids of programs associated to the topic
`strictness`	string	No	—	The topic strictness, default value is 72
`tags`	any[]	No	—	The topic tags

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "description": {
      "type": "string",
      "description": "The topic description"
    },
    "dialect": {
      "type": "string",
      "description": "The topic dialect"
    },
    "name": {
      "type": "string",
      "description": "The topic name"
    },
    "participants": {
      "type": "string",
      "description": "The topic participants, default value is All",
      "enum": [
        "External",
        "Internal",
        "All"
      ]
    },
    "phrases": {
      "type": "array",
      "description": "The topic phrases"
    },
    "programIds": {
      "type": "array",
      "description": "The ids of programs associated to the topic"
    },
    "strictness": {
      "type": "string",
      "description": "The topic strictness, default value is 72",
      "enum": [
        "1",
        "55",
        "65",
        "72",
        "85",
        "90"
      ]
    },
    "tags": {
      "type": "array",
      "description": "The topic tags"
    }
  },
  "required": [
    "PCID",
    "dialect",
    "name"
  ]
}

genesys_speech_analytics_post_topics_publishjobs

Create new Speech & Text Analytics publish topics job Parameters:

Parameter	Type	Required	Default	Description
`topicIds`	any[]	Yes	—	The ids of the topics used for this job

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "topicIds": {
      "type": "array",
      "description": "The ids of the topics used for this job"
    }
  },
  "required": [
    "PCID",
    "topicIds"
  ]
}

genesys_speech_analytics_post_topics_testphrase_jobs

Create new Speech & Text Analytics publish topics job Parameters:

Parameter	Type	Required	Default	Description
`topic`	object	Yes	—	topic
`transcriptsFilters`	object	No	—	transcriptsFilters

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "topic": {
      "type": "object",
      "description": "topic"
    },
    "transcriptsFilters": {
      "type": "object",
      "description": "transcriptsFilters"
    }
  },
  "required": [
    "PCID",
    "topic"
  ]
}

genesys_speech_analytics_put_category

Update a Speech & Text Analytics category by ID Parameters:

Parameter	Type	Required	Default	Description
`categoryId`	string	Yes	—	The id of the category
`criteria`	object	Yes	—	criteria
`description`	string	No	—	The description of the category
`interactionType`	string	Yes	—	The type of interaction the category will apply to
`name`	string	Yes	—	The name of the category

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "categoryId": {
      "type": "string",
      "description": "The id of the category"
    },
    "criteria": {
      "type": "object",
      "description": "criteria"
    },
    "description": {
      "type": "string",
      "description": "The description of the category"
    },
    "interactionType": {
      "type": "string",
      "description": "The type of interaction the category will apply to",
      "enum": [
        "Voice",
        "Digital",
        "All"
      ]
    },
    "name": {
      "type": "string",
      "description": "The name of the category"
    }
  },
  "required": [
    "PCID",
    "categoryId",
    "criteria",
    "interactionType",
    "name"
  ]
}

genesys_speech_analytics_put_dictionaryfeedback_dictionary_feedback_id

Update existing Speech & Text Analytics dictionary feedback by id Parameters:

Parameter	Type	Required	Default	Description
`dictionaryFeedbackId`	string	Yes	—	The Id of the Dictionary Feedback
`boostValue`	number	No	—	A weighted value assigned to a phrase. The higher the value, the higher the likelihood that the system will choose the word or phrase from the possible alternatives. Boost range is from 1.0 to 10.0. Default is 2.0
`createdBy`	object	No	—	createdBy
`dateCreated`	string	No	—	The Timestamp when dictionary feedback created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`dateModified`	string	No	—	The Timestamp when dictionary feedback modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`dialect`	string	No	—	The dialect for the given term, dialect format is {language}-{country} where language follows ISO 639-1 standard and country follows ISO 3166-1 alpha 2 standard
`displayAs`	string	No	—	The display name for the dictionary feedback. Only returned when GenesysExtended feature is enabled. This field is only valid for Extended Services transcription engine.
`examplePhrases`	any[]	No	—	A list of at least 3 and up to 20 unique phrases that are example usage of the term. This field is only valid and required for Genesys transcription engine.
`id`	string	No	—	The globally unique identifier for the object.
`modifiedBy`	object	No	—	modifiedBy
`selfUri`	string	No	—	The URI for this object
`soundsLike`	any[]	No	—	A list of up to 10 terms that give examples of how the term sounds. This field is only valid for Genesys transcription engine.
`source`	string	No	—	The source of the given dictionary feedback
`status`	string	No	—	The status of the dictionary feedback. Only returned when GenesysExtended feature is enabled.
`term`	string	No	—	The dictionary term which needs to be added to dictionary feedback system
`transcriptionEngine`	string	No	—	The transcription engine for the dictionary feedback. Only returned when GenesysExtended feature is enabled.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "dictionaryFeedbackId": {
      "type": "string",
      "description": "The Id of the Dictionary Feedback"
    },
    "boostValue": {
      "type": "number",
      "description": "A weighted value assigned to a phrase. The higher the value, the higher the likelihood that the system will choose the word or phrase from the possible alternatives. Boost range is from 1.0 to 10.0. Default is 2.0"
    },
    "createdBy": {
      "type": "object",
      "description": "createdBy"
    },
    "dateCreated": {
      "type": "string",
      "description": "The Timestamp when dictionary feedback created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "dateModified": {
      "type": "string",
      "description": "The Timestamp when dictionary feedback modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "dialect": {
      "type": "string",
      "description": "The dialect for the given term, dialect format is {language}-{country} where language follows ISO 639-1 standard and country follows ISO 3166-1 alpha 2 standard"
    },
    "displayAs": {
      "type": "string",
      "description": "The display name for the dictionary feedback. Only returned when GenesysExtended feature is enabled. This field is only valid for Extended Services transcription engine."
    },
    "examplePhrases": {
      "type": "array",
      "description": "A list of at least 3 and up to 20 unique phrases that are example usage of the term. This field is only valid and required for Genesys transcription engine."
    },
    "id": {
      "type": "string",
      "description": "The globally unique identifier for the object."
    },
    "modifiedBy": {
      "type": "object",
      "description": "modifiedBy"
    },
    "selfUri": {
      "type": "string",
      "description": "The URI for this object"
    },
    "soundsLike": {
      "type": "array",
      "description": "A list of up to 10 terms that give examples of how the term sounds. This field is only valid for Genesys transcription engine."
    },
    "source": {
      "type": "string",
      "description": "The source of the given dictionary feedback",
      "enum": [
        "Manual"
      ]
    },
    "status": {
      "type": "string",
      "description": "The status of the dictionary feedback. Only returned when GenesysExtended feature is enabled.",
      "enum": [
        "Active",
        "Pending",
        "Failed",
        "Saved"
      ]
    },
    "term": {
      "type": "string",
      "description": "The dictionary term which needs to be added to dictionary feedback system"
    },
    "transcriptionEngine": {
      "type": "string",
      "description": "The transcription engine for the dictionary feedback. Only returned when GenesysExtended feature is enabled.",
      "enum": [
        "Genesys",
        "GenesysExtended"
      ]
    }
  },
  "required": [
    "PCID",
    "dictionaryFeedbackId"
  ]
}

genesys_speech_analytics_put_program

Update existing Speech & Text Analytics program Parameters:

Parameter	Type	Required	Default	Description
`programId`	string	Yes	—	The id of the program
`description`	string	No	—	The program description
`name`	string	Yes	—	The program name
`tags`	any[]	No	—	The program tags
`topicIds`	any[]	No	—	The ids of topics associated to the program

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "programId": {
      "type": "string",
      "description": "The id of the program"
    },
    "description": {
      "type": "string",
      "description": "The program description"
    },
    "name": {
      "type": "string",
      "description": "The program name"
    },
    "tags": {
      "type": "array",
      "description": "The program tags"
    },
    "topicIds": {
      "type": "array",
      "description": "The ids of topics associated to the program"
    }
  },
  "required": [
    "PCID",
    "programId",
    "name"
  ]
}

genesys_speech_analytics_put_program_mappings

Set Speech & Text Analytics program mappings to queues and flows Parameters:

Parameter	Type	Required	Default	Description
`programId`	string	Yes	—	The id of the program
`flowIds`	any[]	Yes	—	The program flows
`queueIds`	any[]	Yes	—	The program queues

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "programId": {
      "type": "string",
      "description": "The id of the program"
    },
    "flowIds": {
      "type": "array",
      "description": "The program flows"
    },
    "queueIds": {
      "type": "array",
      "description": "The program queues"
    }
  },
  "required": [
    "PCID",
    "programId",
    "flowIds",
    "queueIds"
  ]
}

genesys_speech_analytics_put_program_settings_insights

Update AI Insights settings of a program Parameters:

Parameter	Type	Required	Default	Description
`programId`	string	Yes	—	The id of the program
`enabled`	boolean	Yes	—	The AI Insights setting

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "programId": {
      "type": "string",
      "description": "The id of the program"
    },
    "enabled": {
      "type": "boolean",
      "description": "The AI Insights setting"
    }
  },
  "required": [
    "PCID",
    "programId",
    "enabled"
  ]
}

genesys_speech_analytics_put_program_transcriptionengines

Update transcription engine settings of a program Parameters:

Parameter	Type	Required	Default	Description
`programId`	string	Yes	—	The id of the program
`transcriptionEngines`	any[]	Yes	—	The transcription engine setting

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "programId": {
      "type": "string",
      "description": "The id of the program"
    },
    "transcriptionEngines": {
      "type": "array",
      "description": "The transcription engine setting"
    }
  },
  "required": [
    "PCID",
    "programId",
    "transcriptionEngines"
  ]
}

genesys_speech_analytics_put_settings

Update Speech And Text Analytics Settings Parameters:

Parameter	Type	Required	Default	Description
`agentEmpathyEnabled`	boolean	No	—	Setting to enable/disable Agent Empathy setting
`defaultProgramId`	string	No	—	Setting to choose name for the default program for topic detection
`expectedDialects`	any[]	No	—	Setting to choose expected dialects
`textAnalyticsEnabled`	boolean	No	—	Setting to enable/disable text analytics

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "agentEmpathyEnabled": {
      "type": "boolean",
      "description": "Setting to enable/disable Agent Empathy setting"
    },
    "defaultProgramId": {
      "type": "string",
      "description": "Setting to choose name for the default program for topic detection"
    },
    "expectedDialects": {
      "type": "array",
      "description": "Setting to choose expected dialects"
    },
    "textAnalyticsEnabled": {
      "type": "boolean",
      "description": "Setting to enable/disable text analytics"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_speech_analytics_put_topic

Update existing Speech & Text Analytics topic Parameters:

Parameter	Type	Required	Default	Description
`topicId`	string	Yes	—	The id of the topic
`description`	string	No	—	The topic description
`dialect`	string	Yes	—	The topic dialect
`name`	string	Yes	—	The topic name
`participants`	string	No	—	The topic participants, default value is All
`phrases`	any[]	No	—	The topic phrases
`programIds`	any[]	No	—	The ids of programs associated to the topic
`strictness`	string	No	—	The topic strictness, default value is 72
`tags`	any[]	No	—	The topic tags

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "topicId": {
      "type": "string",
      "description": "The id of the topic"
    },
    "description": {
      "type": "string",
      "description": "The topic description"
    },
    "dialect": {
      "type": "string",
      "description": "The topic dialect"
    },
    "name": {
      "type": "string",
      "description": "The topic name"
    },
    "participants": {
      "type": "string",
      "description": "The topic participants, default value is All",
      "enum": [
        "External",
        "Internal",
        "All"
      ]
    },
    "phrases": {
      "type": "array",
      "description": "The topic phrases"
    },
    "programIds": {
      "type": "array",
      "description": "The ids of programs associated to the topic"
    },
    "strictness": {
      "type": "string",
      "description": "The topic strictness, default value is 72",
      "enum": [
        "1",
        "55",
        "65",
        "72",
        "85",
        "90"
      ]
    },
    "tags": {
      "type": "array",
      "description": "The topic tags"
    }
  },
  "required": [
    "PCID",
    "topicId",
    "dialect",
    "name"
  ]
}

Triggers API

Platform API

Embedded MCP Servers

Application MCP Servers

​Tools

​genesys_speech_analytics_delete_category

​genesys_speech_analytics_delete_dictionaryfeedback_dictionary_feedback_id

​genesys_speech_analytics_delete_program

​genesys_speech_analytics_delete_sentimentfeedback

​genesys_speech_analytics_delete_sentimentfeedback_sentiment_feedback_id

​genesys_speech_analytics_delete_topic

​genesys_speech_analytics_get_categories

​genesys_speech_analytics_get_category

​genesys_speech_analytics_get_conversation

​genesys_speech_analytics_get_conversation_categories

​genesys_speech_analytics_get_conversation_communication_transcripturl

​genesys_speech_analytics_get_conversation_communication_transcripturls

​genesys_speech_analytics_get_conversation_sentiments

​genesys_speech_analytics_get_conversation_summaries

​genesys_speech_analytics_get_dictionaryfeedback

​genesys_speech_analytics_get_dictionaryfeedback_dictionary_feedback_id

​genesys_speech_analytics_get_program

​genesys_speech_analytics_get_program_mappings

​genesys_speech_analytics_get_program_settings_insights

​genesys_speech_analytics_get_program_transcriptionengines

​genesys_speech_analytics_get_programs

​genesys_speech_analytics_get_programs_general_job

​genesys_speech_analytics_get_programs_mappings

​genesys_speech_analytics_get_programs_publishjob

​genesys_speech_analytics_get_programs_settings_insights

​genesys_speech_analytics_get_programs_topiclinks_job

​genesys_speech_analytics_get_programs_transcriptionengines_dialects

​genesys_speech_analytics_get_programs_unpublished

​genesys_speech_analytics_get_sentiment_dialects

​genesys_speech_analytics_get_sentimentfeedback

​genesys_speech_analytics_get_settings

​genesys_speech_analytics_get_topic

​genesys_speech_analytics_get_topics

​genesys_speech_analytics_get_topics_dialects

​genesys_speech_analytics_get_topics_general

​genesys_speech_analytics_get_topics_general_status

​genesys_speech_analytics_get_topics_publishjob

​genesys_speech_analytics_get_topics_testphrase_job

​genesys_speech_analytics_get_translations_language_conversation

​genesys_speech_analytics_get_translations_languages

​genesys_speech_analytics_patch_settings

​genesys_speech_analytics_post_categories

​genesys_speech_analytics_post_dictionaryfeedback

​genesys_speech_analytics_post_programs

​genesys_speech_analytics_post_programs_general_jobs

​genesys_speech_analytics_post_programs_publishjobs

​genesys_speech_analytics_post_sentimentfeedback

​genesys_speech_analytics_post_topics

​genesys_speech_analytics_post_topics_publishjobs

​genesys_speech_analytics_post_topics_testphrase_jobs

​genesys_speech_analytics_put_category

​genesys_speech_analytics_put_dictionaryfeedback_dictionary_feedback_id

​genesys_speech_analytics_put_program

​genesys_speech_analytics_put_program_mappings

​genesys_speech_analytics_put_program_settings_insights

​genesys_speech_analytics_put_program_transcriptionengines

​genesys_speech_analytics_put_settings

​genesys_speech_analytics_put_topic

Tools

genesys_speech_analytics_delete_category

genesys_speech_analytics_delete_dictionaryfeedback_dictionary_feedback_id

genesys_speech_analytics_delete_program

genesys_speech_analytics_delete_sentimentfeedback

genesys_speech_analytics_delete_sentimentfeedback_sentiment_feedback_id

genesys_speech_analytics_delete_topic

genesys_speech_analytics_get_categories

genesys_speech_analytics_get_category

genesys_speech_analytics_get_conversation

genesys_speech_analytics_get_conversation_categories

genesys_speech_analytics_get_conversation_communication_transcripturl

genesys_speech_analytics_get_conversation_communication_transcripturls

genesys_speech_analytics_get_conversation_sentiments

genesys_speech_analytics_get_conversation_summaries

genesys_speech_analytics_get_dictionaryfeedback

genesys_speech_analytics_get_dictionaryfeedback_dictionary_feedback_id

genesys_speech_analytics_get_program

genesys_speech_analytics_get_program_mappings

genesys_speech_analytics_get_program_settings_insights

genesys_speech_analytics_get_program_transcriptionengines

genesys_speech_analytics_get_programs

genesys_speech_analytics_get_programs_general_job

genesys_speech_analytics_get_programs_mappings

genesys_speech_analytics_get_programs_publishjob

genesys_speech_analytics_get_programs_settings_insights

genesys_speech_analytics_get_programs_topiclinks_job

genesys_speech_analytics_get_programs_transcriptionengines_dialects

genesys_speech_analytics_get_programs_unpublished

genesys_speech_analytics_get_sentiment_dialects

genesys_speech_analytics_get_sentimentfeedback

genesys_speech_analytics_get_settings

genesys_speech_analytics_get_topic

genesys_speech_analytics_get_topics

genesys_speech_analytics_get_topics_dialects

genesys_speech_analytics_get_topics_general

genesys_speech_analytics_get_topics_general_status

genesys_speech_analytics_get_topics_publishjob

genesys_speech_analytics_get_topics_testphrase_job

genesys_speech_analytics_get_translations_language_conversation

genesys_speech_analytics_get_translations_languages

genesys_speech_analytics_patch_settings

genesys_speech_analytics_post_categories

genesys_speech_analytics_post_dictionaryfeedback

genesys_speech_analytics_post_programs

genesys_speech_analytics_post_programs_general_jobs

genesys_speech_analytics_post_programs_publishjobs

genesys_speech_analytics_post_sentimentfeedback

genesys_speech_analytics_post_topics

genesys_speech_analytics_post_topics_publishjobs

genesys_speech_analytics_post_topics_testphrase_jobs

genesys_speech_analytics_put_category

genesys_speech_analytics_put_dictionaryfeedback_dictionary_feedback_id

genesys_speech_analytics_put_program

genesys_speech_analytics_put_program_mappings

genesys_speech_analytics_put_program_settings_insights

genesys_speech_analytics_put_program_transcriptionengines

genesys_speech_analytics_put_settings

genesys_speech_analytics_put_topic