genesys-voicemail

Server path: /genesys-voicemail | Type: Application | PCID required: Yes

Tools

Tool	Description
`genesys_voicemail_delete_message`	Delete a voicemail message.
`genesys_voicemail_delete_messages`	Delete all voicemail messages
`genesys_voicemail_get_group_mailbox`	Get the group’s mailbox information
`genesys_voicemail_get_group_messages`	List voicemail messages
`genesys_voicemail_get_group_policy`	Get a group’s voicemail policy
`genesys_voicemail_get_mailbox`	Get the current user’s mailbox information
`genesys_voicemail_get_me_mailbox`	Get the current user’s mailbox information
`genesys_voicemail_get_me_messages`	List voicemail messages
`genesys_voicemail_get_me_policy`	Get the current user’s voicemail policy
`genesys_voicemail_get_message`	Get a voicemail message
`genesys_voicemail_get_message_media`	Get media playback URI for this voicemail message
`genesys_voicemail_get_messages`	List voicemail messages
`genesys_voicemail_get_policy`	Get a policy
`genesys_voicemail_get_queue_messages`	List voicemail messages
`genesys_voicemail_get_user_mailbox`	Get a user’s mailbox information
`genesys_voicemail_get_user_messages`	List voicemail messages
`genesys_voicemail_get_userpolicy`	Get a user’s voicemail policy
`genesys_voicemail_patch_group_policy`	Update a group’s voicemail policy
`genesys_voicemail_patch_me_policy`	Update the current user’s voicemail policy
`genesys_voicemail_patch_message`	Update a voicemail message
`genesys_voicemail_patch_userpolicy`	Update a user’s voicemail policy
`genesys_voicemail_post_messages`	Copy a voicemail message to a user or group
`genesys_voicemail_put_message`	Update a voicemail message
`genesys_voicemail_put_policy`	Update a policy
`genesys_voicemail_put_userpolicy`	Update a user’s voicemail policy

genesys_voicemail_delete_message

Delete a voicemail message. Parameters:

Parameter	Type	Required	Default	Description
`messageId`	string	Yes	—	Message ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "messageId": {
      "type": "string",
      "description": "Message ID"
    }
  },
  "required": [
    "PCID",
    "messageId"
  ]
}

genesys_voicemail_delete_messages

Delete all voicemail messages

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_voicemail_get_group_mailbox

Get the group’s mailbox information Parameters:

Parameter	Type	Required	Default	Description
`groupId`	string	Yes	—	groupId

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "groupId": {
      "type": "string",
      "description": "groupId"
    }
  },
  "required": [
    "PCID",
    "groupId"
  ]
}

genesys_voicemail_get_group_messages

List voicemail messages Parameters:

Parameter	Type	Required	Default	Description
`groupId`	string	Yes	—	Group ID
`pageSize`	integer	No	—	Page size
`pageNumber`	integer	No	—	Page number

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "groupId": {
      "type": "string",
      "description": "Group ID"
    },
    "pageSize": {
      "type": "integer",
      "description": "Page size"
    },
    "pageNumber": {
      "type": "integer",
      "description": "Page number"
    }
  },
  "required": [
    "PCID",
    "groupId"
  ]
}

genesys_voicemail_get_group_policy

Get a group’s voicemail policy Parameters:

Parameter	Type	Required	Default	Description
`groupId`	string	Yes	—	Group ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "groupId": {
      "type": "string",
      "description": "Group ID"
    }
  },
  "required": [
    "PCID",
    "groupId"
  ]
}

genesys_voicemail_get_mailbox

Get the current user’s mailbox information

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_voicemail_get_me_mailbox

Get the current user’s mailbox information

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_voicemail_get_me_messages

List voicemail messages Parameters:

Parameter	Type	Required	Default	Description
`pageSize`	integer	No	—	Page size
`pageNumber`	integer	No	—	Page number

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "pageSize": {
      "type": "integer",
      "description": "Page size"
    },
    "pageNumber": {
      "type": "integer",
      "description": "Page number"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_voicemail_get_me_policy

Get the current user’s voicemail policy

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_voicemail_get_message

Get a voicemail message Parameters:

Parameter	Type	Required	Default	Description
`messageId`	string	Yes	—	Message ID
`expand`	any[]	No	—	If the caller is a known user, which fields, if any, to expand

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "messageId": {
      "type": "string",
      "description": "Message ID"
    },
    "expand": {
      "type": "array",
      "description": "If the caller is a known user, which fields, if any, to expand"
    }
  },
  "required": [
    "PCID",
    "messageId"
  ]
}

genesys_voicemail_get_message_media

Get media playback URI for this voicemail message Parameters:

Parameter	Type	Required	Default	Description
`messageId`	string	Yes	—	Message ID
`formatId`	string	No	—	The desired media format.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "messageId": {
      "type": "string",
      "description": "Message ID"
    },
    "formatId": {
      "type": "string",
      "description": "The desired media format.",
      "enum": [
        "WAV",
        "WEBM",
        "WAV_ULAW",
        "OGG_VORBIS",
        "OGG_OPUS",
        "MP3",
        "NONE"
      ]
    }
  },
  "required": [
    "PCID",
    "messageId"
  ]
}

genesys_voicemail_get_messages

List voicemail messages Parameters:

Parameter	Type	Required	Default	Description
`ids`	string	No	—	An optional comma separated list of VoicemailMessage ids
`expand`	any[]	No	—	If the caller is a known user, which fields, if any, to expand

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "ids": {
      "type": "string",
      "description": "An optional comma separated list of VoicemailMessage ids"
    },
    "expand": {
      "type": "array",
      "description": "If the caller is a known user, which fields, if any, to expand"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_voicemail_get_policy

Get a policy

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_voicemail_get_queue_messages

List voicemail messages Parameters:

Parameter	Type	Required	Default	Description
`queueId`	string	Yes	—	Queue ID
`pageSize`	integer	No	—	Page size
`pageNumber`	integer	No	—	Page number

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "queueId": {
      "type": "string",
      "description": "Queue ID"
    },
    "pageSize": {
      "type": "integer",
      "description": "Page size"
    },
    "pageNumber": {
      "type": "integer",
      "description": "Page number"
    }
  },
  "required": [
    "PCID",
    "queueId"
  ]
}

genesys_voicemail_get_user_mailbox

Get a user’s mailbox information Parameters:

Parameter	Type	Required	Default	Description
`userId`	string	Yes	—	userId

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "userId": {
      "type": "string",
      "description": "userId"
    }
  },
  "required": [
    "PCID",
    "userId"
  ]
}

genesys_voicemail_get_user_messages

List voicemail messages Parameters:

Parameter	Type	Required	Default	Description
`userId`	string	Yes	—	User ID
`pageSize`	integer	No	—	Page size
`pageNumber`	integer	No	—	Page number

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "userId": {
      "type": "string",
      "description": "User ID"
    },
    "pageSize": {
      "type": "integer",
      "description": "Page size"
    },
    "pageNumber": {
      "type": "integer",
      "description": "Page number"
    }
  },
  "required": [
    "PCID",
    "userId"
  ]
}

genesys_voicemail_get_userpolicy

Get a user’s voicemail policy Parameters:

Parameter	Type	Required	Default	Description
`userId`	string	Yes	—	User ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "userId": {
      "type": "string",
      "description": "User ID"
    }
  },
  "required": [
    "PCID",
    "userId"
  ]
}

genesys_voicemail_patch_group_policy

Update a group’s voicemail policy Parameters:

Parameter	Type	Required	Default	Description
`groupId`	string	Yes	—	Group ID
`disableEmailPii`	boolean	No	—	Removes any PII from group emails. This is overridden by the analogous organization configuration value. This is always true if HIPAA is enabled or unknown for an organization.
`emailPolicy`	object	No	—	emailPolicy
`enabled`	boolean	No	—	Whether voicemail is enabled for the group
`group`	object	No	—	group
`groupAlertType`	string	No	—	Specifies if the members in this group should be contacted randomly, in a specific order, or by round-robin.
`includeEmailTranscriptions`	boolean	No	—	Whether to include the voicemail transcription in a group notification email
`includeGroupNumberInUserCallerIdLists`	boolean	No	—	Whether the group phone number should be included in users’ caller id lists
`interactiveResponsePromptId`	string	No	—	The prompt to use when connecting a user to a Group Ring call
`interactiveResponseRequired`	boolean	No	—	Whether user should be prompted with a confirmation prompt when connecting to a Group Ring call
`languagePreference`	string	No	—	The language preference for the group. Used for group voicemail transcription
`name`	string	No	—	name
`overflowGroupId`	string	No	—	A fallback group to contact when all of the members in this group did not answer the call.
`rotateCallsSecs`	integer	No	—	How many seconds to ring before rotating to the next member in the group
`sendEmailNotifications`	boolean	No	—	Whether email notifications are sent to group members when a new voicemail is received
`stopRingingAfterRotations`	integer	No	—	How many rotations to go through

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "groupId": {
      "type": "string",
      "description": "Group ID"
    },
    "disableEmailPii": {
      "type": "boolean",
      "description": "Removes any PII from group emails. This is overridden by the analogous organization configuration value. This is always true if HIPAA is enabled or unknown for an organization."
    },
    "emailPolicy": {
      "type": "object",
      "description": "emailPolicy"
    },
    "enabled": {
      "type": "boolean",
      "description": "Whether voicemail is enabled for the group"
    },
    "group": {
      "type": "object",
      "description": "group"
    },
    "groupAlertType": {
      "type": "string",
      "description": "Specifies if the members in this group should be contacted randomly, in a specific order, or by round-robin.",
      "enum": [
        "RANDOM",
        "ROUND_ROBIN",
        "SEQUENTIAL"
      ]
    },
    "includeEmailTranscriptions": {
      "type": "boolean",
      "description": "Whether to include the voicemail transcription in a group notification email"
    },
    "includeGroupNumberInUserCallerIdLists": {
      "type": "boolean",
      "description": "Whether the group phone number should be included in users' caller id lists"
    },
    "interactiveResponsePromptId": {
      "type": "string",
      "description": "The prompt to use when connecting a user to a Group Ring call"
    },
    "interactiveResponseRequired": {
      "type": "boolean",
      "description": "Whether user should be prompted with a confirmation prompt when connecting to a Group Ring call"
    },
    "languagePreference": {
      "type": "string",
      "description": "The language preference for the group.  Used for group voicemail transcription"
    },
    "name": {
      "type": "string",
      "description": "name"
    },
    "overflowGroupId": {
      "type": "string",
      "description": "A fallback group to contact when all of the members in this group did not answer the call."
    },
    "rotateCallsSecs": {
      "type": "integer",
      "description": "How many seconds to ring before rotating to the next member in the group"
    },
    "sendEmailNotifications": {
      "type": "boolean",
      "description": "Whether email notifications are sent to group members when a new voicemail is received"
    },
    "stopRingingAfterRotations": {
      "type": "integer",
      "description": "How many rotations to go through"
    }
  },
  "required": [
    "PCID",
    "groupId"
  ]
}

genesys_voicemail_patch_me_policy

Update the current user’s voicemail policy Parameters:

Parameter	Type	Required	Default	Description
`alertTimeoutSeconds`	integer	No	—	The number of seconds to ring the user’s phone before a call is transfered to voicemail
`enabled`	boolean	No	—	Whether the user has voicemail enabled
`modifiedDate`	string	No	—	The date the policy was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`pin`	string	No	—	The user’s PIN to access their voicemail. This property is only used for updates and never provided otherwise to ensure security
`sendEmailNotifications`	boolean	No	—	Whether email notifications are sent to the user when a new voicemail is received

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "alertTimeoutSeconds": {
      "type": "integer",
      "description": "The number of seconds to ring the user's phone before a call is transfered to voicemail"
    },
    "enabled": {
      "type": "boolean",
      "description": "Whether the user has voicemail enabled"
    },
    "modifiedDate": {
      "type": "string",
      "description": "The date the policy was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "pin": {
      "type": "string",
      "description": "The user's PIN to access their voicemail. This property is only used for updates and never provided otherwise to ensure security"
    },
    "sendEmailNotifications": {
      "type": "boolean",
      "description": "Whether email notifications are sent to the user when a new voicemail is received"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_voicemail_patch_message

Update a voicemail message Parameters:

Parameter	Type	Required	Default	Description
`messageId`	string	Yes	—	Message ID
`audioRecordingDurationSeconds`	integer	No	—	The voicemail message’s audio recording duration in seconds
`audioRecordingSizeBytes`	integer	No	—	The voicemail message’s audio recording size in bytes
`callerAddress`	string	No	—	The caller address
`callerName`	string	No	—	Optionally the name of the caller that left the voicemail message if the caller was a known user
`callerUser`	object	No	—	callerUser
`conversation`	object	No	—	conversation
`copiedFrom`	object	No	—	copiedFrom
`copiedTo`	any[]	No	—	Represents where this voicemail has been copied to
`createdDate`	string	No	—	The date the voicemail message was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`deleted`	boolean	No	—	Whether the voicemail message has been marked as deleted
`deletedDate`	string	No	—	The date the voicemail message deleted property was set to true. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`deleteRetentionPolicy`	object	No	—	Governs how the voicemail is retained
`group`	object	No	—	group
`id`	string	No	—	The globally unique identifier for the object.
`modifiedDate`	string	No	—	The date the voicemail message was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`note`	string	No	—	An optional note
`queue`	object	No	—	queue
`read`	boolean	No	—	Whether the voicemail message is marked as read
`selfUri`	string	No	—	The URI for this object
`transcription`	string	No	—	The transcription of the voicemail’s audio
`user`	object	No	—	user

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "messageId": {
      "type": "string",
      "description": "Message ID"
    },
    "audioRecordingDurationSeconds": {
      "type": "integer",
      "description": "The voicemail message's audio recording duration in seconds"
    },
    "audioRecordingSizeBytes": {
      "type": "integer",
      "description": "The voicemail message's audio recording size in bytes"
    },
    "callerAddress": {
      "type": "string",
      "description": "The caller address"
    },
    "callerName": {
      "type": "string",
      "description": "Optionally the name of the caller that left the voicemail message if the caller was a known user"
    },
    "callerUser": {
      "type": "object",
      "description": "callerUser"
    },
    "conversation": {
      "type": "object",
      "description": "conversation"
    },
    "copiedFrom": {
      "type": "object",
      "description": "copiedFrom"
    },
    "copiedTo": {
      "type": "array",
      "description": "Represents where this voicemail has been copied to"
    },
    "createdDate": {
      "type": "string",
      "description": "The date the voicemail message was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "deleted": {
      "type": "boolean",
      "description": "Whether the voicemail message has been marked as deleted"
    },
    "deletedDate": {
      "type": "string",
      "description": "The date the voicemail message deleted property was set to true. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "deleteRetentionPolicy": {
      "type": "object",
      "description": "Governs how the voicemail is retained"
    },
    "group": {
      "type": "object",
      "description": "group"
    },
    "id": {
      "type": "string",
      "description": "The globally unique identifier for the object."
    },
    "modifiedDate": {
      "type": "string",
      "description": "The date the voicemail message was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "note": {
      "type": "string",
      "description": "An optional note"
    },
    "queue": {
      "type": "object",
      "description": "queue"
    },
    "read": {
      "type": "boolean",
      "description": "Whether the voicemail message is marked as read"
    },
    "selfUri": {
      "type": "string",
      "description": "The URI for this object"
    },
    "transcription": {
      "type": "string",
      "description": "The transcription of the voicemail's audio"
    },
    "user": {
      "type": "object",
      "description": "user"
    }
  },
  "required": [
    "PCID",
    "messageId"
  ]
}

genesys_voicemail_patch_userpolicy

Update a user’s voicemail policy Parameters:

Parameter	Type	Required	Default	Description
`userId`	string	Yes	—	User ID
`alertTimeoutSeconds`	integer	No	—	The number of seconds to ring the user’s phone before a call is transfered to voicemail
`enabled`	boolean	No	—	Whether the user has voicemail enabled
`modifiedDate`	string	No	—	The date the policy was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`pin`	string	No	—	The user’s PIN to access their voicemail. This property is only used for updates and never provided otherwise to ensure security
`sendEmailNotifications`	boolean	No	—	Whether email notifications are sent to the user when a new voicemail is received

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "userId": {
      "type": "string",
      "description": "User ID"
    },
    "alertTimeoutSeconds": {
      "type": "integer",
      "description": "The number of seconds to ring the user's phone before a call is transfered to voicemail"
    },
    "enabled": {
      "type": "boolean",
      "description": "Whether the user has voicemail enabled"
    },
    "modifiedDate": {
      "type": "string",
      "description": "The date the policy was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "pin": {
      "type": "string",
      "description": "The user's PIN to access their voicemail. This property is only used for updates and never provided otherwise to ensure security"
    },
    "sendEmailNotifications": {
      "type": "boolean",
      "description": "Whether email notifications are sent to the user when a new voicemail is received"
    }
  },
  "required": [
    "PCID",
    "userId"
  ]
}

genesys_voicemail_post_messages

Copy a voicemail message to a user or group Parameters:

Parameter	Type	Required	Default	Description
`groupId`	string	No	—	The id of the Group to copy the VoicemailMessage to
`userId`	string	No	—	The id of the User to copy the VoicemailMessage to
`voicemailMessageId`	string	No	—	The id of the VoicemailMessage to copy

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "groupId": {
      "type": "string",
      "description": "The id of the Group to copy the VoicemailMessage to"
    },
    "userId": {
      "type": "string",
      "description": "The id of the User to copy the VoicemailMessage to"
    },
    "voicemailMessageId": {
      "type": "string",
      "description": "The id of the VoicemailMessage to copy"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_voicemail_put_message

Update a voicemail message Parameters:

Parameter	Type	Required	Default	Description
`messageId`	string	Yes	—	Message ID
`audioRecordingDurationSeconds`	integer	No	—	The voicemail message’s audio recording duration in seconds
`audioRecordingSizeBytes`	integer	No	—	The voicemail message’s audio recording size in bytes
`callerAddress`	string	No	—	The caller address
`callerName`	string	No	—	Optionally the name of the caller that left the voicemail message if the caller was a known user
`callerUser`	object	No	—	callerUser
`conversation`	object	No	—	conversation
`copiedFrom`	object	No	—	copiedFrom
`copiedTo`	any[]	No	—	Represents where this voicemail has been copied to
`createdDate`	string	No	—	The date the voicemail message was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`deleted`	boolean	No	—	Whether the voicemail message has been marked as deleted
`deletedDate`	string	No	—	The date the voicemail message deleted property was set to true. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`deleteRetentionPolicy`	object	No	—	Governs how the voicemail is retained
`group`	object	No	—	group
`id`	string	No	—	The globally unique identifier for the object.
`modifiedDate`	string	No	—	The date the voicemail message was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`note`	string	No	—	An optional note
`queue`	object	No	—	queue
`read`	boolean	No	—	Whether the voicemail message is marked as read
`selfUri`	string	No	—	The URI for this object
`transcription`	string	No	—	The transcription of the voicemail’s audio
`user`	object	No	—	user

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "messageId": {
      "type": "string",
      "description": "Message ID"
    },
    "audioRecordingDurationSeconds": {
      "type": "integer",
      "description": "The voicemail message's audio recording duration in seconds"
    },
    "audioRecordingSizeBytes": {
      "type": "integer",
      "description": "The voicemail message's audio recording size in bytes"
    },
    "callerAddress": {
      "type": "string",
      "description": "The caller address"
    },
    "callerName": {
      "type": "string",
      "description": "Optionally the name of the caller that left the voicemail message if the caller was a known user"
    },
    "callerUser": {
      "type": "object",
      "description": "callerUser"
    },
    "conversation": {
      "type": "object",
      "description": "conversation"
    },
    "copiedFrom": {
      "type": "object",
      "description": "copiedFrom"
    },
    "copiedTo": {
      "type": "array",
      "description": "Represents where this voicemail has been copied to"
    },
    "createdDate": {
      "type": "string",
      "description": "The date the voicemail message was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "deleted": {
      "type": "boolean",
      "description": "Whether the voicemail message has been marked as deleted"
    },
    "deletedDate": {
      "type": "string",
      "description": "The date the voicemail message deleted property was set to true. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "deleteRetentionPolicy": {
      "type": "object",
      "description": "Governs how the voicemail is retained"
    },
    "group": {
      "type": "object",
      "description": "group"
    },
    "id": {
      "type": "string",
      "description": "The globally unique identifier for the object."
    },
    "modifiedDate": {
      "type": "string",
      "description": "The date the voicemail message was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "note": {
      "type": "string",
      "description": "An optional note"
    },
    "queue": {
      "type": "object",
      "description": "queue"
    },
    "read": {
      "type": "boolean",
      "description": "Whether the voicemail message is marked as read"
    },
    "selfUri": {
      "type": "string",
      "description": "The URI for this object"
    },
    "transcription": {
      "type": "string",
      "description": "The transcription of the voicemail's audio"
    },
    "user": {
      "type": "object",
      "description": "user"
    }
  },
  "required": [
    "PCID",
    "messageId"
  ]
}

genesys_voicemail_put_policy

Update a policy Parameters:

Parameter	Type	Required	Default	Description
`alertTimeoutSeconds`	integer	No	—	The organization’s default number of seconds to ring a user’s phone before a call is transferred to voicemail
`disableEmailPii`	boolean	No	—	Removes any PII from emails. This overrides any analogous group configuration value. This is always true if HIPAA is enabled or unknown for an organization.
`enabled`	boolean	No	—	Whether voicemail is enabled for this organization
`includeEmailTranscriptions`	boolean	No	—	Whether to include the voicemail transcription in the notification email
`interactiveResponseRequired`	boolean	No	—	Whether user should be prompted with a confirmation prompt when connecting to a Group Ring call
`maximumRecordingTimeSeconds`	integer	No	—	Default value for the maximum length of time in seconds of a recorded voicemail
`modifiedDate`	string	No	—	The date the policy was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`pinConfiguration`	object	No	—	pinConfiguration
`pinRequired`	boolean	No	—	If this is true, a PIN is required when accessing a user’s voicemail from a phone.
`sendEmailNotifications`	boolean	No	—	Whether email notifications are sent for new voicemails in the organization. If false, new voicemail email notifications are not be sent for the organization overriding any user or group setting.
`voicemailExtension`	string	No	—	The extension for voicemail retrieval. The default value is *86.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "alertTimeoutSeconds": {
      "type": "integer",
      "description": "The organization's default number of seconds to ring a user's phone before a call is transferred to voicemail"
    },
    "disableEmailPii": {
      "type": "boolean",
      "description": "Removes any PII from emails. This overrides any analogous group configuration value. This is always true if HIPAA is enabled or unknown for an organization."
    },
    "enabled": {
      "type": "boolean",
      "description": "Whether voicemail is enabled for this organization"
    },
    "includeEmailTranscriptions": {
      "type": "boolean",
      "description": "Whether to include the voicemail transcription in the notification email"
    },
    "interactiveResponseRequired": {
      "type": "boolean",
      "description": "Whether user should be prompted with a confirmation prompt when connecting to a Group Ring call"
    },
    "maximumRecordingTimeSeconds": {
      "type": "integer",
      "description": "Default value for the maximum length of time in seconds of a recorded voicemail"
    },
    "modifiedDate": {
      "type": "string",
      "description": "The date the policy was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "pinConfiguration": {
      "type": "object",
      "description": "pinConfiguration"
    },
    "pinRequired": {
      "type": "boolean",
      "description": "If this is true, a PIN is required when accessing a user's voicemail from a phone."
    },
    "sendEmailNotifications": {
      "type": "boolean",
      "description": "Whether email notifications are sent for new voicemails in the organization. If false, new voicemail email notifications are not be sent for the organization overriding any user or group setting."
    },
    "voicemailExtension": {
      "type": "string",
      "description": "The extension for voicemail retrieval.  The default value is *86."
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_voicemail_put_userpolicy

Update a user’s voicemail policy Parameters:

Parameter	Type	Required	Default	Description
`userId`	string	Yes	—	User ID
`alertTimeoutSeconds`	integer	No	—	The number of seconds to ring the user’s phone before a call is transfered to voicemail
`enabled`	boolean	No	—	Whether the user has voicemail enabled
`modifiedDate`	string	No	—	The date the policy was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`pin`	string	No	—	The user’s PIN to access their voicemail. This property is only used for updates and never provided otherwise to ensure security
`sendEmailNotifications`	boolean	No	—	Whether email notifications are sent to the user when a new voicemail is received

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "userId": {
      "type": "string",
      "description": "User ID"
    },
    "alertTimeoutSeconds": {
      "type": "integer",
      "description": "The number of seconds to ring the user's phone before a call is transfered to voicemail"
    },
    "enabled": {
      "type": "boolean",
      "description": "Whether the user has voicemail enabled"
    },
    "modifiedDate": {
      "type": "string",
      "description": "The date the policy was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "pin": {
      "type": "string",
      "description": "The user's PIN to access their voicemail. This property is only used for updates and never provided otherwise to ensure security"
    },
    "sendEmailNotifications": {
      "type": "boolean",
      "description": "Whether email notifications are sent to the user when a new voicemail is received"
    }
  },
  "required": [
    "PCID",
    "userId"
  ]
}

Triggers API

Platform API

Embedded MCP Servers

Application MCP Servers

Tools

genesys_voicemail_delete_message

genesys_voicemail_delete_messages

genesys_voicemail_get_group_mailbox

genesys_voicemail_get_group_messages

genesys_voicemail_get_group_policy

genesys_voicemail_get_mailbox

genesys_voicemail_get_me_mailbox

genesys_voicemail_get_me_messages

genesys_voicemail_get_me_policy

genesys_voicemail_get_message

genesys_voicemail_get_message_media

genesys_voicemail_get_messages

genesys_voicemail_get_policy

genesys_voicemail_get_queue_messages

genesys_voicemail_get_user_mailbox

genesys_voicemail_get_user_messages

genesys_voicemail_get_userpolicy

genesys_voicemail_patch_group_policy

genesys_voicemail_patch_me_policy

genesys_voicemail_patch_message

genesys_voicemail_patch_userpolicy

genesys_voicemail_post_messages

genesys_voicemail_put_message

genesys_voicemail_put_policy

genesys_voicemail_put_userpolicy

Triggers API

Platform API

Embedded MCP Servers

Application MCP Servers

​Tools

​genesys_voicemail_delete_message

​genesys_voicemail_delete_messages

​genesys_voicemail_get_group_mailbox

​genesys_voicemail_get_group_messages

​genesys_voicemail_get_group_policy

​genesys_voicemail_get_mailbox

​genesys_voicemail_get_me_mailbox

​genesys_voicemail_get_me_messages

​genesys_voicemail_get_me_policy

​genesys_voicemail_get_message

​genesys_voicemail_get_message_media

​genesys_voicemail_get_messages

​genesys_voicemail_get_policy

​genesys_voicemail_get_queue_messages

​genesys_voicemail_get_user_mailbox

​genesys_voicemail_get_user_messages

​genesys_voicemail_get_userpolicy

​genesys_voicemail_patch_group_policy

​genesys_voicemail_patch_me_policy

​genesys_voicemail_patch_message

​genesys_voicemail_patch_userpolicy

​genesys_voicemail_post_messages

​genesys_voicemail_put_message

​genesys_voicemail_put_policy

​genesys_voicemail_put_userpolicy

Tools

genesys_voicemail_delete_message

genesys_voicemail_delete_messages

genesys_voicemail_get_group_mailbox

genesys_voicemail_get_group_messages

genesys_voicemail_get_group_policy

genesys_voicemail_get_mailbox

genesys_voicemail_get_me_mailbox

genesys_voicemail_get_me_messages

genesys_voicemail_get_me_policy

genesys_voicemail_get_message

genesys_voicemail_get_message_media

genesys_voicemail_get_messages

genesys_voicemail_get_policy

genesys_voicemail_get_queue_messages

genesys_voicemail_get_user_mailbox

genesys_voicemail_get_user_messages

genesys_voicemail_get_userpolicy

genesys_voicemail_patch_group_policy

genesys_voicemail_patch_me_policy

genesys_voicemail_patch_message

genesys_voicemail_patch_userpolicy

genesys_voicemail_post_messages

genesys_voicemail_put_message

genesys_voicemail_put_policy

genesys_voicemail_put_userpolicy