genesys-social

Server path: /genesys-social | Type: Application | PCID required: Yes

Tools

Tool	Description
`genesys_social_delete_escalationrule`	Delete an escalation rule.
`genesys_social_delete_topic`	Delete a social topic.
`genesys_social_get_analytics_aggregates_job`	Get status for async query for social media aggregates
`genesys_social_get_analytics_aggregates_job_results`	Fetch a page of results for an async social media query
`genesys_social_get_analytics_messages_job`	Get status for async query for social media messages job
`genesys_social_get_analytics_messages_job_results`	Fetch a page of results for an async social media messages query
`genesys_social_get_escalationrule`	Get a single escalation rule.
`genesys_social_get_escalationrules`	Retrieve all escalation rules for a division.
`genesys_social_get_topic`	Get a single social topic.
`genesys_social_get_topic_dataingestionrules`	Retrieve all social topic data ingestion rules with pagination.
`genesys_social_get_topics`	Retrieve all social topics.
`genesys_social_patch_topic`	Update a social topic.
`genesys_social_post_analytics_aggregates_jobs`	Query for social media aggregates asynchronously
`genesys_social_post_analytics_messages_jobs`	Query for social media messages asynchronously
`genesys_social_post_escalationrules`	Create an escalation rule.
`genesys_social_post_escalations_messages`	Escalate message to a conversation manually
`genesys_social_post_topics`	Create a social topic.
`genesys_social_put_escalationrule`	Update the escalation rule.

genesys_social_delete_escalationrule

Delete an escalation rule. Parameters:

Parameter	Type	Required	Default	Description
`escalationRuleId`	string	Yes	—	Escalation Rule Id

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "escalationRuleId": {
      "type": "string",
      "description": "Escalation Rule Id"
    }
  },
  "required": [
    "PCID",
    "escalationRuleId"
  ]
}

genesys_social_delete_topic

Delete a social topic. Parameters:

Parameter	Type	Required	Default	Description
`topicId`	string	Yes	—	Topic Id
`hardDelete`	boolean	No	—	Determines whether a Social topic should be soft-deleted or hard-deleted (permanently removed). Set to false (soft-delete) by default.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "topicId": {
      "type": "string",
      "description": "Topic Id"
    },
    "hardDelete": {
      "type": "boolean",
      "description": "Determines whether a Social topic should be soft-deleted or hard-deleted (permanently removed). Set to false (soft-delete) by default."
    }
  },
  "required": [
    "PCID",
    "topicId"
  ]
}

genesys_social_get_analytics_aggregates_job

Get status for async query for social media aggregates Parameters:

Parameter	Type	Required	Default	Description
`jobId`	string	Yes	—	Job Id

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "jobId": {
      "type": "string",
      "description": "Job Id"
    }
  },
  "required": [
    "PCID",
    "jobId"
  ]
}

genesys_social_get_analytics_aggregates_job_results

Fetch a page of results for an async social media query Parameters:

Parameter	Type	Required	Default	Description
`jobId`	string	Yes	—	Job Id
`cursor`	string	No	—	Cursor token to retrieve next page

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "jobId": {
      "type": "string",
      "description": "Job Id"
    },
    "cursor": {
      "type": "string",
      "description": "Cursor token to retrieve next page"
    }
  },
  "required": [
    "PCID",
    "jobId"
  ]
}

genesys_social_get_analytics_messages_job

Get status for async query for social media messages job Parameters:

Parameter	Type	Required	Default	Description
`jobId`	string	Yes	—	Job Id

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "jobId": {
      "type": "string",
      "description": "Job Id"
    }
  },
  "required": [
    "PCID",
    "jobId"
  ]
}

genesys_social_get_analytics_messages_job_results

Fetch a page of results for an async social media messages query Parameters:

Parameter	Type	Required	Default	Description
`jobId`	string	Yes	—	Job Id
`cursor`	string	No	—	Cursor token to retrieve next page

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "jobId": {
      "type": "string",
      "description": "Job Id"
    },
    "cursor": {
      "type": "string",
      "description": "Cursor token to retrieve next page"
    }
  },
  "required": [
    "PCID",
    "jobId"
  ]
}

genesys_social_get_escalationrule

Get a single escalation rule. Parameters:

Parameter	Type	Required	Default	Description
`escalationRuleId`	string	Yes	—	Escalation Rule Id
`expand`	string	No	—	which fields, if any, to expand

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "escalationRuleId": {
      "type": "string",
      "description": "Escalation Rule Id"
    },
    "expand": {
      "type": "string",
      "description": "which fields, if any, to expand",
      "enum": [
        "dataIngestionRule"
      ]
    }
  },
  "required": [
    "PCID",
    "escalationRuleId"
  ]
}

genesys_social_get_escalationrules

Retrieve all escalation rules for a division. Parameters:

Parameter	Type	Required	Default	Description
`pageNumber`	integer	No	—	Page number
`pageSize`	integer	No	—	Page size
`divisionId`	string	Yes	—	One division ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "pageNumber": {
      "type": "integer",
      "description": "Page number"
    },
    "pageSize": {
      "type": "integer",
      "description": "Page size"
    },
    "divisionId": {
      "type": "string",
      "description": "One division ID"
    }
  },
  "required": [
    "PCID",
    "divisionId"
  ]
}

genesys_social_get_topic

Get a single social topic. Parameters:

Parameter	Type	Required	Default	Description
`topicId`	string	Yes	—	Topic Id
`includeDeleted`	boolean	No	—	Determines whether to include soft-deleted items in the result.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "topicId": {
      "type": "string",
      "description": "Topic Id"
    },
    "includeDeleted": {
      "type": "boolean",
      "description": "Determines whether to include soft-deleted items in the result."
    }
  },
  "required": [
    "PCID",
    "topicId"
  ]
}

genesys_social_get_topic_dataingestionrules

Retrieve all social topic data ingestion rules with pagination. Parameters:

Parameter	Type	Required	Default	Description
`topicId`	string	Yes	—	Topic Id
`pageNumber`	integer	No	—	Page number
`pageSize`	integer	No	—	Page size
`includeDeleted`	boolean	No	—	Determines whether to include soft-deleted items in the result.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "topicId": {
      "type": "string",
      "description": "Topic Id"
    },
    "pageNumber": {
      "type": "integer",
      "description": "Page number"
    },
    "pageSize": {
      "type": "integer",
      "description": "Page size"
    },
    "includeDeleted": {
      "type": "boolean",
      "description": "Determines whether to include soft-deleted items in the result."
    }
  },
  "required": [
    "PCID",
    "topicId"
  ]
}

genesys_social_get_topics

Retrieve all social topics. Parameters:

Parameter	Type	Required	Default	Description
`pageNumber`	integer	No	—	Page number
`pageSize`	integer	No	—	Page size
`divisionIds`	any[]	No	—	One or more division IDs. If nothing is provided, the social topics associated withthe list of divisions that the user has access to will be returned.
`includeDeleted`	boolean	No	—	Determines whether to include soft-deleted items in the result.
`name`	string	No	—	Search for topic by name that contains the given search string, search is case insensitive
`ids`	any[]	No	—	One or more topic IDs to search through the topics.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "pageNumber": {
      "type": "integer",
      "description": "Page number"
    },
    "pageSize": {
      "type": "integer",
      "description": "Page size"
    },
    "divisionIds": {
      "type": "array",
      "description": "One or more division IDs. If nothing is provided, the social topics associated withthe list of divisions that the user has access to will be returned."
    },
    "includeDeleted": {
      "type": "boolean",
      "description": "Determines whether to include soft-deleted items in the result."
    },
    "name": {
      "type": "string",
      "description": "Search for topic by name that contains the given search string, search is case insensitive"
    },
    "ids": {
      "type": "array",
      "description": "One or more topic IDs to search through the topics."
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_social_patch_topic

Update a social topic. Parameters:

Parameter	Type	Required	Default	Description
`topicId`	string	Yes	—	Topic Id
`description`	string	No	—	A description of the social topic.
`divisionId`	string	No	—	The ID of the division the social topic currently belongs to OR which it should be moved to.
`name`	string	No	—	Name of the social topic.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "topicId": {
      "type": "string",
      "description": "Topic Id"
    },
    "description": {
      "type": "string",
      "description": "A description of the social topic."
    },
    "divisionId": {
      "type": "string",
      "description": "The ID of the division the social topic currently belongs to OR which it should be moved to."
    },
    "name": {
      "type": "string",
      "description": "Name of the social topic."
    }
  },
  "required": [
    "PCID",
    "topicId"
  ]
}

genesys_social_post_analytics_aggregates_jobs

Query for social media aggregates asynchronously Parameters:

Parameter	Type	Required	Default	Description
`filter`	object	No	—	The filter value
`granularity`	string	No	—	Granularity metrics into subpartitions within the time interval specified. The default granularity is the same duration as the interval. Periods are represented as an ISO-8601 string. For example: P1D or P1DT12H
`groupBy`	any[]	No	—	Behaves like a SQL GROUPBY. Allows for multiple levels of grouping as a list of dimensions. Partitions resulting computations into distinct named subgroups rather than across the entire result set as if it were one group.
`interval`	string	Yes	—	Behaves like one clause in a SQL WHERE. Specifies the date and time range of data being queried. Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss
`metrics`	any[]	Yes	—	Behaves like a SQL SELECT clause. Only named metrics will be retrieved.
`pageSize`	integer	No	—	The number of results per page
`timeZone`	string	No	—	Time zone context used to calculate response intervals (this allows resolving DST changes). The interval offset is used even when timeZone is specified. Default is UTC. Time zones are represented as a string of the zone name as found in the IANA time zone database. For example: UTC, Etc/UTC, or Europe/London

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "filter": {
      "type": "object",
      "description": "The filter value",
      "properties": {
        "type": {
          "type": "string",
          "description": "Boolean operation to apply to the provided predicates and clauses"
        },
        "clauses": {
          "type": "array",
          "description": "Boolean 'and/or' logic with up to two-levels of nesting"
        },
        "predicates": {
          "type": "array",
          "description": "Like a three-word sentence: (attribute-name) (operator) (target-value)."
        }
      },
      "required": [
        "type"
      ]
    },
    "granularity": {
      "type": "string",
      "description": "Granularity metrics into subpartitions within the time interval specified. The default granularity is the same duration as the interval. Periods are represented as an ISO-8601 string. For example: P1D or P1DT12H"
    },
    "groupBy": {
      "type": "array",
      "description": "Behaves like a SQL GROUPBY. Allows for multiple levels of grouping as a list of dimensions. Partitions resulting computations into distinct named subgroups rather than across the entire result set as if it were one group."
    },
    "interval": {
      "type": "string",
      "description": "Behaves like one clause in a SQL WHERE. Specifies the date and time range of data being queried. Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss"
    },
    "metrics": {
      "type": "array",
      "description": "Behaves like a SQL SELECT clause. Only named metrics will be retrieved."
    },
    "pageSize": {
      "type": "integer",
      "description": "The number of results per page"
    },
    "timeZone": {
      "type": "string",
      "description": "Time zone context used to calculate response intervals (this allows resolving DST changes). The interval offset is used even when timeZone is specified. Default is UTC. Time zones are represented as a string of the zone name as found in the IANA time zone database. For example: UTC, Etc/UTC, or Europe/London"
    }
  },
  "required": [
    "PCID",
    "interval",
    "metrics"
  ]
}

genesys_social_post_analytics_messages_jobs

Query for social media messages asynchronously Parameters:

Parameter	Type	Required	Default	Description
`filter`	object	No	—	The filter value
`interval`	string	Yes	—	Behaves like one clause in a SQL WHERE. Specifies the date and time range of data being queried. Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss
`order`	string	No	—	Deprecated: use ‘sort’ field instead. Sorting of results based on time
`pageSize`	integer	No	—	The number of results per page
`timeZone`	string	No	—	Time zone context used to calculate response intervals (this allows resolving DST changes). The interval offset is used even when timeZone is specified. Default is UTC. Time zones are represented as a string of the zone name as found in the IANA time zone database. For example: UTC, Etc/UTC, or Europe/London
`topicIds`	any[]	No	—	List of topicIds to query in

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "filter": {
      "type": "object",
      "description": "The filter value",
      "properties": {
        "type": {
          "type": "string",
          "description": "Boolean operation to apply to the provided predicates and clauses"
        },
        "clauses": {
          "type": "array",
          "description": "Boolean 'and/or' logic with up to two-levels of nesting"
        },
        "predicates": {
          "type": "array",
          "description": "Like a three-word sentence: (attribute-name) (operator) (target-value)."
        }
      },
      "required": [
        "type"
      ]
    },
    "interval": {
      "type": "string",
      "description": "Behaves like one clause in a SQL WHERE. Specifies the date and time range of data being queried. Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss"
    },
    "order": {
      "type": "string",
      "description": "Deprecated: use 'sort' field instead. Sorting of results based on time",
      "enum": [
        "asc",
        "desc"
      ]
    },
    "pageSize": {
      "type": "integer",
      "description": "The number of results per page"
    },
    "timeZone": {
      "type": "string",
      "description": "Time zone context used to calculate response intervals (this allows resolving DST changes). The interval offset is used even when timeZone is specified. Default is UTC. Time zones are represented as a string of the zone name as found in the IANA time zone database. For example: UTC, Etc/UTC, or Europe/London"
    },
    "topicIds": {
      "type": "array",
      "description": "List of topicIds to query in"
    }
  },
  "required": [
    "PCID",
    "interval"
  ]
}

genesys_social_post_escalationrules

Create an escalation rule. Parameters:

Parameter	Type	Required	Default	Description
`description`	string	No	—	A description of the social escalation rule.
`divisionId`	string	Yes	—	The ID of the division the social escalation rule belongs to.
`facebookEscalation`	object	No	—	Facebook Escalation
`googleBusinessProfileEscalation`	object	No	—	Google Business Profile Escalation
`instagramEscalation`	object	No	—	Instagram Escalation
`matchCriteria`	string	Yes	—	The criteria that defines when a social media message should be escalated.
`name`	string	Yes	—	The name of the escalation rule.
`openEscalation`	object	No	—	Open Escalation
`priority`	integer	Yes	—	The priority of the escalation rule. The lower the number the higer the priority. Once a rule is matched others are skipped.
`status`	string	No	—	The status of the escalation rule.
`twitterEscalation`	object	No	—	Twitter Escalation

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "description": {
      "type": "string",
      "description": "A description of the social escalation rule."
    },
    "divisionId": {
      "type": "string",
      "description": "The ID of the division the social escalation rule belongs to."
    },
    "facebookEscalation": {
      "type": "object",
      "description": "Facebook Escalation",
      "properties": {
        "targetType": {
          "type": "string",
          "description": "Defines the target that the message will be escalated to."
        },
        "destination": {
          "type": "string",
          "description": "Defines the destination of the escalation.SourceIntegration means use the SocialMedia Source Integration as the destination.OverrideIntegration means the set integration will be used regardless of the source."
        },
        "override": {
          "type": "object",
          "description": "The override value"
        }
      },
      "required": [
        "destination",
        "targetType"
      ]
    },
    "googleBusinessProfileEscalation": {
      "type": "object",
      "description": "Google Business Profile Escalation",
      "properties": {
        "targetType": {
          "type": "string",
          "description": "Defines the target that the message will be escalated to."
        },
        "destination": {
          "type": "string",
          "description": "Defines the destination of the escalation.SourceIntegration means use the SocialMedia Source Integration as the destination.OverrideIntegration means the set integration will be used regardless of the source."
        },
        "override": {
          "type": "object",
          "description": "The override value"
        }
      },
      "required": [
        "destination",
        "targetType"
      ]
    },
    "instagramEscalation": {
      "type": "object",
      "description": "Instagram Escalation",
      "properties": {
        "targetType": {
          "type": "string",
          "description": "Defines the target that the message will be escalated to."
        },
        "destination": {
          "type": "string",
          "description": "Defines the destination of the escalation.SourceIntegration means use the SocialMedia Source Integration as the destination.OverrideIntegration means the set integration will be used regardless of the source."
        },
        "override": {
          "type": "object",
          "description": "The override value"
        }
      },
      "required": [
        "destination",
        "targetType"
      ]
    },
    "matchCriteria": {
      "type": "string",
      "description": "The criteria that defines when a social media message should be escalated."
    },
    "name": {
      "type": "string",
      "description": "The name of the escalation rule."
    },
    "openEscalation": {
      "type": "object",
      "description": "Open Escalation",
      "properties": {
        "targetType": {
          "type": "string",
          "description": "Defines the target that the message will be escalated to."
        },
        "destination": {
          "type": "string",
          "description": "Defines the destination of the escalation.SourceIntegration means use the SocialMedia Source Integration as the destination.OverrideIntegration means the set integration will be used regardless of the source."
        },
        "override": {
          "type": "object",
          "description": "The override value"
        }
      },
      "required": [
        "destination",
        "targetType"
      ]
    },
    "priority": {
      "type": "integer",
      "description": "The priority of the escalation rule. The lower the number the higer the priority. Once a rule is matched others are skipped."
    },
    "status": {
      "type": "string",
      "description": "The status of the escalation rule.",
      "enum": [
        "Active",
        "Paused"
      ]
    },
    "twitterEscalation": {
      "type": "object",
      "description": "Twitter Escalation",
      "properties": {
        "targetType": {
          "type": "string",
          "description": "Defines the target that the message will be escalated to."
        },
        "destination": {
          "type": "string",
          "description": "Defines the destination of the escalation.SourceIntegration means use the SocialMedia Source Integration as the destination.OverrideIntegration means the set integration will be used regardless of the source."
        },
        "override": {
          "type": "object",
          "description": "The override value"
        }
      },
      "required": [
        "destination",
        "targetType"
      ]
    }
  },
  "required": [
    "PCID",
    "divisionId",
    "matchCriteria",
    "name",
    "priority"
  ]
}

genesys_social_post_escalations_messages

Escalate message to a conversation manually Parameters:

Parameter	Type	Required	Default	Description
`divisionId`	string	Yes	—	One division ID
`escalationTarget`	object	No	—	Escalation Target
`socialMediaNormalizedMessageId`	string	Yes	—	The social media normalized message ID to be escalated.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "divisionId": {
      "type": "string",
      "description": "One division ID"
    },
    "escalationTarget": {
      "type": "object",
      "description": "Escalation Target",
      "properties": {
        "targetType": {
          "type": "string",
          "description": "Defines the target that the message will be escalated to."
        },
        "destination": {
          "type": "string",
          "description": "Defines the destination of the escalation.SourceIntegration means use the SocialMedia Source Integration as the destination.OverrideIntegration means the set integration will be used regardless of the source."
        },
        "override": {
          "type": "object",
          "description": "The override value"
        }
      },
      "required": [
        "destination",
        "targetType"
      ]
    },
    "socialMediaNormalizedMessageId": {
      "type": "string",
      "description": "The social media normalized message ID to be escalated."
    }
  },
  "required": [
    "PCID",
    "divisionId",
    "socialMediaNormalizedMessageId"
  ]
}

genesys_social_post_topics

Create a social topic. Parameters:

Parameter	Type	Required	Default	Description
`description`	string	No	—	A description of the social topic.
`divisionId`	string	Yes	—	The ID of the division the social topic belongs to.
`name`	string	Yes	—	Name of the social topic.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "description": {
      "type": "string",
      "description": "A description of the social topic."
    },
    "divisionId": {
      "type": "string",
      "description": "The ID of the division the social topic belongs to."
    },
    "name": {
      "type": "string",
      "description": "Name of the social topic."
    }
  },
  "required": [
    "PCID",
    "divisionId",
    "name"
  ]
}

genesys_social_put_escalationrule

Update the escalation rule. Parameters:

Parameter	Type	Required	Default	Description
`escalationRuleId`	string	Yes	—	Escalation Rule Id
`description`	string	No	—	A description of the social escalation rule.
`divisionId`	string	Yes	—	The ID of the division the social escalation rule belongs to.
`facebookEscalation`	object	No	—	Facebook Escalation
`googleBusinessProfileEscalation`	object	No	—	Google Business Profile Escalation
`instagramEscalation`	object	No	—	Instagram Escalation
`matchCriteria`	string	Yes	—	The criteria that defines when a social media message should be escalated.
`name`	string	Yes	—	The name of the escalation rule.
`openEscalation`	object	No	—	Open Escalation
`priority`	integer	Yes	—	The priority of the escalation rule. The lower the number the higer the priority. Once a rule is matched others are skipped.
`status`	string	No	—	The status of the escalation rule.
`twitterEscalation`	object	No	—	Twitter Escalation

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "escalationRuleId": {
      "type": "string",
      "description": "Escalation Rule Id"
    },
    "description": {
      "type": "string",
      "description": "A description of the social escalation rule."
    },
    "divisionId": {
      "type": "string",
      "description": "The ID of the division the social escalation rule belongs to."
    },
    "facebookEscalation": {
      "type": "object",
      "description": "Facebook Escalation",
      "properties": {
        "targetType": {
          "type": "string",
          "description": "Defines the target that the message will be escalated to."
        },
        "destination": {
          "type": "string",
          "description": "Defines the destination of the escalation.SourceIntegration means use the SocialMedia Source Integration as the destination.OverrideIntegration means the set integration will be used regardless of the source."
        },
        "override": {
          "type": "object",
          "description": "The override value"
        }
      },
      "required": [
        "destination",
        "targetType"
      ]
    },
    "googleBusinessProfileEscalation": {
      "type": "object",
      "description": "Google Business Profile Escalation",
      "properties": {
        "targetType": {
          "type": "string",
          "description": "Defines the target that the message will be escalated to."
        },
        "destination": {
          "type": "string",
          "description": "Defines the destination of the escalation.SourceIntegration means use the SocialMedia Source Integration as the destination.OverrideIntegration means the set integration will be used regardless of the source."
        },
        "override": {
          "type": "object",
          "description": "The override value"
        }
      },
      "required": [
        "destination",
        "targetType"
      ]
    },
    "instagramEscalation": {
      "type": "object",
      "description": "Instagram Escalation",
      "properties": {
        "targetType": {
          "type": "string",
          "description": "Defines the target that the message will be escalated to."
        },
        "destination": {
          "type": "string",
          "description": "Defines the destination of the escalation.SourceIntegration means use the SocialMedia Source Integration as the destination.OverrideIntegration means the set integration will be used regardless of the source."
        },
        "override": {
          "type": "object",
          "description": "The override value"
        }
      },
      "required": [
        "destination",
        "targetType"
      ]
    },
    "matchCriteria": {
      "type": "string",
      "description": "The criteria that defines when a social media message should be escalated."
    },
    "name": {
      "type": "string",
      "description": "The name of the escalation rule."
    },
    "openEscalation": {
      "type": "object",
      "description": "Open Escalation",
      "properties": {
        "targetType": {
          "type": "string",
          "description": "Defines the target that the message will be escalated to."
        },
        "destination": {
          "type": "string",
          "description": "Defines the destination of the escalation.SourceIntegration means use the SocialMedia Source Integration as the destination.OverrideIntegration means the set integration will be used regardless of the source."
        },
        "override": {
          "type": "object",
          "description": "The override value"
        }
      },
      "required": [
        "destination",
        "targetType"
      ]
    },
    "priority": {
      "type": "integer",
      "description": "The priority of the escalation rule. The lower the number the higer the priority. Once a rule is matched others are skipped."
    },
    "status": {
      "type": "string",
      "description": "The status of the escalation rule.",
      "enum": [
        "Active",
        "Paused"
      ]
    },
    "twitterEscalation": {
      "type": "object",
      "description": "Twitter Escalation",
      "properties": {
        "targetType": {
          "type": "string",
          "description": "Defines the target that the message will be escalated to."
        },
        "destination": {
          "type": "string",
          "description": "Defines the destination of the escalation.SourceIntegration means use the SocialMedia Source Integration as the destination.OverrideIntegration means the set integration will be used regardless of the source."
        },
        "override": {
          "type": "object",
          "description": "The override value"
        }
      },
      "required": [
        "destination",
        "targetType"
      ]
    }
  },
  "required": [
    "PCID",
    "escalationRuleId",
    "divisionId",
    "matchCriteria",
    "name",
    "priority"
  ]
}

Triggers API

Platform API

Embedded MCP Servers

Application MCP Servers

Skills Guides

Tools

genesys_social_delete_escalationrule

genesys_social_delete_topic

genesys_social_get_analytics_aggregates_job

genesys_social_get_analytics_aggregates_job_results

genesys_social_get_analytics_messages_job

genesys_social_get_analytics_messages_job_results

genesys_social_get_escalationrule

genesys_social_get_escalationrules

genesys_social_get_topic

genesys_social_get_topic_dataingestionrules

genesys_social_get_topics

genesys_social_patch_topic

genesys_social_post_analytics_aggregates_jobs

genesys_social_post_analytics_messages_jobs

genesys_social_post_escalationrules

genesys_social_post_escalations_messages

genesys_social_post_topics

genesys_social_put_escalationrule

Triggers API

Platform API

Embedded MCP Servers

Application MCP Servers

Skills Guides

​Tools

​genesys_social_delete_escalationrule

​genesys_social_delete_topic

​genesys_social_get_analytics_aggregates_job

​genesys_social_get_analytics_aggregates_job_results

​genesys_social_get_analytics_messages_job

​genesys_social_get_analytics_messages_job_results

​genesys_social_get_escalationrule

​genesys_social_get_escalationrules

​genesys_social_get_topic

​genesys_social_get_topic_dataingestionrules

​genesys_social_get_topics

​genesys_social_patch_topic

​genesys_social_post_analytics_aggregates_jobs

​genesys_social_post_analytics_messages_jobs

​genesys_social_post_escalationrules

​genesys_social_post_escalations_messages

​genesys_social_post_topics

​genesys_social_put_escalationrule

Tools

genesys_social_delete_escalationrule

genesys_social_delete_topic

genesys_social_get_analytics_aggregates_job

genesys_social_get_analytics_aggregates_job_results

genesys_social_get_analytics_messages_job

genesys_social_get_analytics_messages_job_results

genesys_social_get_escalationrule

genesys_social_get_escalationrules

genesys_social_get_topic

genesys_social_get_topic_dataingestionrules

genesys_social_get_topics

genesys_social_patch_topic

genesys_social_post_analytics_aggregates_jobs

genesys_social_post_analytics_messages_jobs

genesys_social_post_escalationrules

genesys_social_post_escalations_messages

genesys_social_post_topics

genesys_social_put_escalationrule