Documentation Index
Fetch the complete documentation index at: https://docs.pinkfish.ai/llms.txt
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Server path: /servicenow | Type: Application | PCID required: Yes
| Tool | Description |
|---|
servicenow_list_incidents | List incidents in ServiceNow with optional filters |
servicenow_get_apps | Get ServiceNow applications |
servicenow_get_incident | Get details of a specific ServiceNow incident using its sys_id |
servicenow_get_current_user | Get current user account details from ServiceNow |
servicenow_create_incident | Create a new incident in ServiceNow |
servicenow_update_incident | Update an existing ServiceNow incident |
servicenow_list_incidents
List incidents in ServiceNow with optional filters
Parameters:
| Parameter | Type | Required | Default | Description |
|---|
active | boolean | No | — | Ticket status either true or false |
priority | number | No | — | Priority of the ticket ranges from 1 to 4 with 1 being the highest & 4 being lowest |
state | string | No | — | State of the ticket |
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID"
},
"active": {
"type": "boolean",
"description": "Ticket status either true or false"
},
"priority": {
"type": "number",
"description": "Priority of the ticket ranges from 1 to 4 with 1 being the highest & 4 being lowest"
},
"state": {
"type": "string",
"enum": [
"New",
"In Progress",
"On Hold",
"Resolved",
"Closed",
"Canceled"
],
"description": "State of the ticket"
}
},
"required": [
"PCID"
]
}
servicenow_get_apps
Get ServiceNow applications
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID"
}
},
"required": [
"PCID"
]
}
servicenow_get_incident
Get details of a specific ServiceNow incident using its sys_id
Parameters:
| Parameter | Type | Required | Default | Description |
|---|
sysId | string | Yes | — | sys_id of the incident |
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID"
},
"sysId": {
"type": "string",
"description": "sys_id of the incident"
}
},
"required": [
"PCID",
"sysId"
]
}
servicenow_get_current_user
Get current user account details from ServiceNow
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID"
}
},
"required": [
"PCID"
]
}
servicenow_create_incident
Create a new incident in ServiceNow
Parameters:
| Parameter | Type | Required | Default | Description |
|---|
short_description | string | Yes | — | Short description of the incident |
description | string | Yes | — | Description of the incident |
assigned_to | string | No | — | Person assigned to for the incident |
priority | string | No | — | Priority of the incident |
category | string | No | — | Category of the incident hardware, software, network, inquiries, etc. |
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID"
},
"short_description": {
"type": "string",
"description": "Short description of the incident"
},
"description": {
"type": "string",
"description": "Description of the incident"
},
"assigned_to": {
"type": "string",
"description": "Person assigned to for the incident"
},
"priority": {
"type": "string",
"enum": [
"1-Critical",
"2-High",
"3-Medium",
"4-Low",
"5-Planning"
],
"description": "Priority of the incident"
},
"category": {
"type": "string",
"description": "Category of the incident hardware, software, network, inquiries, etc."
}
},
"required": [
"PCID",
"short_description",
"description"
]
}
servicenow_update_incident
Update an existing ServiceNow incident
Parameters:
| Parameter | Type | Required | Default | Description |
|---|
sysId | string | Yes | — | sys_id of the incident |
state | string | No | — | State of the ticket |
assigned_to | string | No | — | Person assigned to for the incident |
work_notes | string | No | — | Work notes of the incident |
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID"
},
"sysId": {
"type": "string",
"description": "sys_id of the incident"
},
"state": {
"type": "string",
"enum": [
"New",
"In Progress",
"On Hold",
"Resolved",
"Closed",
"Canceled"
],
"description": "State of the ticket"
},
"assigned_to": {
"type": "string",
"description": "Person assigned to for the incident"
},
"work_notes": {
"type": "string",
"description": "Work notes of the incident"
}
},
"required": [
"PCID",
"sysId"
]
}
