/freshservice-problems | Type: Application | PCID required: Yes
Tools
freshservice_problems_create_problem
Create a Problem Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
agent_id | integer | No | — | Assigned agent |
assets | object[] | No | — | Associated assets |
category | string | No | — | The category value |
custom_fields | object | No | — | Custom fields |
department_id | integer | No | — | Department |
description | string | No | — | HTML description |
due_by | string | Yes | — | Due date (ISO 8601) |
group_id | integer | No | — | Assigned group |
impact | integer | No | — | 1=Low, 2=Medium, 3=High |
known_error | boolean | No | — | Known error |
priority | integer | No | — | 1=Low, 2=Medium, 3=High, 4=Urgent |
requester_id | integer | Yes | — | Initiator ID |
status | integer | No | — | 1=Open, 2=Change Requested, 3=Closed |
sub_category | string | No | — | Sub-category |
subject | string | Yes | — | The subject value |
Show inputSchema
Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"agent_id": {
"type": "integer",
"description": "Assigned agent"
},
"assets": {
"type": "array",
"items": {
"type": "object"
},
"description": "Associated assets"
},
"category": {
"type": "string",
"description": "The category value"
},
"custom_fields": {
"type": "object",
"description": "Custom fields"
},
"department_id": {
"type": "integer",
"description": "Department"
},
"description": {
"type": "string",
"description": "HTML description"
},
"due_by": {
"type": "string",
"description": "Due date (ISO 8601)"
},
"group_id": {
"type": "integer",
"description": "Assigned group"
},
"impact": {
"type": "integer",
"description": "1=Low, 2=Medium, 3=High"
},
"known_error": {
"type": "boolean",
"description": "Known error"
},
"priority": {
"type": "integer",
"description": "1=Low, 2=Medium, 3=High, 4=Urgent"
},
"requester_id": {
"type": "integer",
"description": "Initiator ID"
},
"status": {
"type": "integer",
"description": "1=Open, 2=Change Requested, 3=Closed"
},
"sub_category": {
"type": "string",
"description": "Sub-category"
},
"subject": {
"type": "string",
"description": "The subject value"
}
},
"required": [
"PCID",
"due_by",
"requester_id",
"subject"
]
}
freshservice_problems_create_problem_note
Create a Problem Note Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
problem_id | integer | Yes | — | Problem ID |
body | string | Yes | — | Note HTML body |
notify_emails | string[] | No | — | Emails to notify |
Show inputSchema
Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"problem_id": {
"type": "integer",
"description": "Problem ID"
},
"body": {
"type": "string",
"description": "Note HTML body"
},
"notify_emails": {
"type": "array",
"items": {
"type": "string"
},
"description": "Emails to notify"
}
},
"required": [
"PCID",
"problem_id",
"body"
]
}
freshservice_problems_create_problem_task
Create a Problem Task Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
problem_id | integer | Yes | — | Problem ID |
agent_id | integer | No | — | Assigned agent ID |
description | string | No | — | Task description |
due_date | string | No | — | Due date (ISO 8601) |
group_id | integer | No | — | Assigned group ID |
notify_before | integer | No | — | Seconds before due date to notify |
status | integer | No | — | 1=Open, 2=In Progress, 3=Completed |
title | string | Yes | — | Task title |
Show inputSchema
Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"problem_id": {
"type": "integer",
"description": "Problem ID"
},
"agent_id": {
"type": "integer",
"description": "Assigned agent ID"
},
"description": {
"type": "string",
"description": "Task description"
},
"due_date": {
"type": "string",
"description": "Due date (ISO 8601)"
},
"group_id": {
"type": "integer",
"description": "Assigned group ID"
},
"notify_before": {
"type": "integer",
"description": "Seconds before due date to notify"
},
"status": {
"type": "integer",
"description": "1=Open, 2=In Progress, 3=Completed"
},
"title": {
"type": "string",
"description": "Task title"
}
},
"required": [
"PCID",
"problem_id",
"title"
]
}
freshservice_problems_create_problem_time_entry
Create a Problem Time Entry Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
problem_id | integer | Yes | — | Problem ID |
agent_id | integer | Yes | — | Agent ID (mandatory) |
billable | boolean | No | — | Billable entry (default true) |
executed_at | string | No | — | When work was done (ISO 8601) |
note | string | No | — | Description of work |
start_time | string | No | — | Start time (ISO 8601) |
task_id | integer | No | — | Associated task ID |
time_spent | string | No | — | Time spent in hh:mm format |
Show inputSchema
Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"problem_id": {
"type": "integer",
"description": "Problem ID"
},
"agent_id": {
"type": "integer",
"description": "Agent ID (mandatory)"
},
"billable": {
"type": "boolean",
"description": "Billable entry (default true)"
},
"executed_at": {
"type": "string",
"description": "When work was done (ISO 8601)"
},
"note": {
"type": "string",
"description": "Description of work"
},
"start_time": {
"type": "string",
"description": "Start time (ISO 8601)"
},
"task_id": {
"type": "integer",
"description": "Associated task ID"
},
"time_spent": {
"type": "string",
"description": "Time spent in hh:mm format"
}
},
"required": [
"PCID",
"problem_id",
"agent_id"
]
}
freshservice_problems_delete_problem
Delete a Problem Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
problem_id | integer | Yes | — | Problem ID |
Show inputSchema
Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"problem_id": {
"type": "integer",
"description": "Problem ID"
}
},
"required": [
"PCID",
"problem_id"
]
}
freshservice_problems_delete_problem_note
Delete a Problem Note Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
problem_id | integer | Yes | — | Problem ID |
note_id | integer | Yes | — | Note ID |
Show inputSchema
Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"problem_id": {
"type": "integer",
"description": "Problem ID"
},
"note_id": {
"type": "integer",
"description": "Note ID"
}
},
"required": [
"PCID",
"problem_id",
"note_id"
]
}
freshservice_problems_delete_problem_task
Delete a Problem Task Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
problem_id | integer | Yes | — | Problem ID |
task_id | integer | Yes | — | Task ID |
Show inputSchema
Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"problem_id": {
"type": "integer",
"description": "Problem ID"
},
"task_id": {
"type": "integer",
"description": "Task ID"
}
},
"required": [
"PCID",
"problem_id",
"task_id"
]
}
freshservice_problems_delete_problem_time_entry
Delete a Problem Time Entry Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
problem_id | integer | Yes | — | Problem ID |
time_entry_id | integer | Yes | — | Time Entry ID |
Show inputSchema
Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"problem_id": {
"type": "integer",
"description": "Problem ID"
},
"time_entry_id": {
"type": "integer",
"description": "Time Entry ID"
}
},
"required": [
"PCID",
"problem_id",
"time_entry_id"
]
}
freshservice_problems_get_problem
View a Problem Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
problem_id | integer | Yes | — | Problem ID |
Show inputSchema
Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"problem_id": {
"type": "integer",
"description": "Problem ID"
}
},
"required": [
"PCID",
"problem_id"
]
}
freshservice_problems_get_problem_note
View a Problem Note Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
problem_id | integer | Yes | — | Problem ID |
note_id | integer | Yes | — | Note ID |
Show inputSchema
Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"problem_id": {
"type": "integer",
"description": "Problem ID"
},
"note_id": {
"type": "integer",
"description": "Note ID"
}
},
"required": [
"PCID",
"problem_id",
"note_id"
]
}
freshservice_problems_get_problem_task
View a Problem Task Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
problem_id | integer | Yes | — | Problem ID |
task_id | integer | Yes | — | Task ID |
Show inputSchema
Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"problem_id": {
"type": "integer",
"description": "Problem ID"
},
"task_id": {
"type": "integer",
"description": "Task ID"
}
},
"required": [
"PCID",
"problem_id",
"task_id"
]
}
freshservice_problems_get_problem_time_entry
View a Problem Time Entry Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
problem_id | integer | Yes | — | Problem ID |
time_entry_id | integer | Yes | — | Time Entry ID |
Show inputSchema
Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"problem_id": {
"type": "integer",
"description": "Problem ID"
},
"time_entry_id": {
"type": "integer",
"description": "Time Entry ID"
}
},
"required": [
"PCID",
"problem_id",
"time_entry_id"
]
}
freshservice_problems_list_problem_fields
List All Problem FieldsShow inputSchema
Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
}
},
"required": [
"PCID"
]
}
freshservice_problems_list_problem_notes
List All Problem Notes Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
problem_id | integer | Yes | — | Problem ID |
page | integer | No | — | Page number |
per_page | integer | No | — | Items per page (max 100) |
Show inputSchema
Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"problem_id": {
"type": "integer",
"description": "Problem ID"
},
"page": {
"type": "integer",
"description": "Page number"
},
"per_page": {
"type": "integer",
"description": "Items per page (max 100)"
}
},
"required": [
"PCID",
"problem_id"
]
}
freshservice_problems_list_problem_tasks
List All Problem Tasks Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
problem_id | integer | Yes | — | Problem ID |
page | integer | No | — | Page number |
per_page | integer | No | — | Items per page (max 100) |
Show inputSchema
Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"problem_id": {
"type": "integer",
"description": "Problem ID"
},
"page": {
"type": "integer",
"description": "Page number"
},
"per_page": {
"type": "integer",
"description": "Items per page (max 100)"
}
},
"required": [
"PCID",
"problem_id"
]
}
freshservice_problems_list_problem_time_entries
List All Problem Time Entries Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
problem_id | integer | Yes | — | Problem ID |
page | integer | No | — | Page number |
per_page | integer | No | — | Items per page (max 100) |
Show inputSchema
Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"problem_id": {
"type": "integer",
"description": "Problem ID"
},
"page": {
"type": "integer",
"description": "Page number"
},
"per_page": {
"type": "integer",
"description": "Items per page (max 100)"
}
},
"required": [
"PCID",
"problem_id"
]
}
freshservice_problems_list_problems
List All Problems Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
page | integer | No | — | Page number |
per_page | integer | No | — | Items per page (max 100) |
workspace_id | integer | No | — | Workspace |
include | string | No | — | Include stats |
Show inputSchema
Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"page": {
"type": "integer",
"description": "Page number"
},
"per_page": {
"type": "integer",
"description": "Items per page (max 100)"
},
"workspace_id": {
"type": "integer",
"description": "Workspace"
},
"include": {
"type": "string",
"description": "Include stats"
}
},
"required": [
"PCID"
]
}
freshservice_problems_restore_problem
Restore a Problem Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
problem_id | integer | Yes | — | Problem ID |
Show inputSchema
Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"problem_id": {
"type": "integer",
"description": "Problem ID"
}
},
"required": [
"PCID",
"problem_id"
]
}
freshservice_problems_update_problem
Update a Problem Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
problem_id | integer | Yes | — | Problem ID |
agent_id | integer | No | — | Agent |
custom_fields | object | No | — | Custom fields |
description | string | No | — | The description value |
due_by | string | No | — | Due date |
group_id | integer | No | — | Group |
impact | integer | No | — | The impact value |
known_error | boolean | No | — | Known error |
priority | integer | No | — | The priority value |
status | integer | No | — | The status value |
subject | string | No | — | The subject value |
Show inputSchema
Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"problem_id": {
"type": "integer",
"description": "Problem ID"
},
"agent_id": {
"type": "integer",
"description": "Agent"
},
"custom_fields": {
"type": "object",
"description": "Custom fields"
},
"description": {
"type": "string",
"description": "The description value"
},
"due_by": {
"type": "string",
"description": "Due date"
},
"group_id": {
"type": "integer",
"description": "Group"
},
"impact": {
"type": "integer",
"description": "The impact value"
},
"known_error": {
"type": "boolean",
"description": "Known error"
},
"priority": {
"type": "integer",
"description": "The priority value"
},
"status": {
"type": "integer",
"description": "The status value"
},
"subject": {
"type": "string",
"description": "The subject value"
}
},
"required": [
"PCID",
"problem_id"
]
}
freshservice_problems_update_problem_note
Update a Problem Note Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
problem_id | integer | Yes | — | Problem ID |
note_id | integer | Yes | — | Note ID |
body | string | No | — | Updated body |
Show inputSchema
Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"problem_id": {
"type": "integer",
"description": "Problem ID"
},
"note_id": {
"type": "integer",
"description": "Note ID"
},
"body": {
"type": "string",
"description": "Updated body"
}
},
"required": [
"PCID",
"problem_id",
"note_id"
]
}
freshservice_problems_update_problem_task
Update a Problem Task Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
problem_id | integer | Yes | — | Problem ID |
task_id | integer | Yes | — | Task ID |
agent_id | integer | No | — | Assigned agent |
description | string | No | — | The description value |
due_date | string | No | — | Due date |
group_id | integer | No | — | Assigned group |
status | integer | No | — | The status value |
title | string | No | — | The title value |
Show inputSchema
Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"problem_id": {
"type": "integer",
"description": "Problem ID"
},
"task_id": {
"type": "integer",
"description": "Task ID"
},
"agent_id": {
"type": "integer",
"description": "Assigned agent"
},
"description": {
"type": "string",
"description": "The description value"
},
"due_date": {
"type": "string",
"description": "Due date"
},
"group_id": {
"type": "integer",
"description": "Assigned group"
},
"status": {
"type": "integer",
"description": "The status value"
},
"title": {
"type": "string",
"description": "The title value"
}
},
"required": [
"PCID",
"problem_id",
"task_id"
]
}
freshservice_problems_update_problem_time_entry
Update a Problem Time Entry Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
problem_id | integer | Yes | — | Problem ID |
time_entry_id | integer | Yes | — | Time Entry ID |
agent_id | integer | No | — | Agent ID |
billable | boolean | No | — | The billable value |
executed_at | string | No | — | Execution time |
note | string | No | — | Description |
time_spent | string | No | — | Time in hh:mm |
Show inputSchema
Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"problem_id": {
"type": "integer",
"description": "Problem ID"
},
"time_entry_id": {
"type": "integer",
"description": "Time Entry ID"
},
"agent_id": {
"type": "integer",
"description": "Agent ID"
},
"billable": {
"type": "boolean",
"description": "The billable value"
},
"executed_at": {
"type": "string",
"description": "Execution time"
},
"note": {
"type": "string",
"description": "Description"
},
"time_spent": {
"type": "string",
"description": "Time in hh:mm"
}
},
"required": [
"PCID",
"problem_id",
"time_entry_id"
]
}