jira-itsm

Server path: /jira-itsm | Type: Application | PCID required: Yes IT service management

Tools

Tool	Description
`jira-itsm_get_service_desk_info`	Get general information about the Jira Service Desk instance
`jira-itsm_list_service_desks`	List all service desk projects that the user has permission to view
`jira-itsm_get_service_desk_by_id`	Retrieve a specific service desk by its ID
`jira-itsm_create_customer_request`	Create a new customer request (ticket) in a specified service desk
`jira-itsm_list_customer_requests`	List customer requests with optional filtering and pagination
`jira-itsm_get_customer_request`	Retrieve a specific customer request by its ID or key
`jira_itsm_get_request_status`	Get status history for a specific customer request
`jira_itsm_get_request_types`	Get all request types available for a specific service desk
`jira_itsm_get_request_type_by_id`	Get details of a specific request type

jira-itsm_get_service_desk_info

Get general information about the Jira Service Desk instance

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "PinkConnect ID"
    }
  },
  "required": [
    "PCID"
  ]
}

jira-itsm_list_service_desks

List all service desk projects that the user has permission to view Parameters:

Parameter	Type	Required	Default	Description
`start`	number	No	`0`	Starting index for pagination (default: 0)
`limit`	number	No	`50`	Maximum number of service desks to return (default: 50)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "PinkConnect ID"
    },
    "start": {
      "type": "number",
      "default": 0,
      "description": "Starting index for pagination (default: 0)"
    },
    "limit": {
      "type": "number",
      "default": 50,
      "description": "Maximum number of service desks to return (default: 50)"
    }
  },
  "required": [
    "PCID"
  ]
}

jira-itsm_get_service_desk_by_id

Retrieve a specific service desk by its ID Parameters:

Parameter	Type	Required	Default	Description
`serviceDeskId`	string	Yes	—	The unique identifier of the service desk to retrieve

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "PinkConnect ID"
    },
    "serviceDeskId": {
      "type": "string",
      "description": "The unique identifier of the service desk to retrieve"
    }
  },
  "required": [
    "PCID",
    "serviceDeskId"
  ]
}

jira-itsm_create_customer_request

Create a new customer request (ticket) in a specified service desk Parameters:

Parameter	Type	Required	Default	Description
`serviceDeskId`	string	Yes	—	The ID of the service desk where the request will be created
`requestTypeId`	string	Yes	—	The ID of the request type for the new request
`requestFieldValues`	object	Yes	—	Field values for the request including summary and description

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "PinkConnect ID"
    },
    "serviceDeskId": {
      "type": "string",
      "description": "The ID of the service desk where the request will be created"
    },
    "requestTypeId": {
      "type": "string",
      "description": "The ID of the request type for the new request"
    },
    "requestFieldValues": {
      "type": "object",
      "properties": {
        "summary": {
          "type": "string",
          "description": "Title/summary of the request"
        },
        "description": {
          "type": "string",
          "description": "Detailed description of the request"
        }
      },
      "description": "Field values for the request including summary and description"
    }
  },
  "required": [
    "PCID",
    "serviceDeskId",
    "requestTypeId",
    "requestFieldValues"
  ]
}

jira-itsm_list_customer_requests

List customer requests with optional filtering and pagination Parameters:

Parameter	Type	Required	Default	Description
`start`	number	No	`0`	Starting index for pagination (default: 0)
`limit`	number	No	`50`	Maximum number of requests to return (default: 50)
`requestOwnership`	string	No	—	Filter by request ownership (e.g., “owned”, “participated”)
`requestStatus`	string	No	—	Filter by request status (e.g., “open”, “closed”)
`searchTerm`	string	No	—	Search term to filter requests by content
`serviceDeskId`	string	No	—	Filter requests by specific service desk ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "PinkConnect ID"
    },
    "start": {
      "type": "number",
      "default": 0,
      "description": "Starting index for pagination (default: 0)"
    },
    "limit": {
      "type": "number",
      "default": 50,
      "description": "Maximum number of requests to return (default: 50)"
    },
    "requestOwnership": {
      "type": "string",
      "description": "Filter by request ownership (e.g., \"owned\", \"participated\")"
    },
    "requestStatus": {
      "type": "string",
      "description": "Filter by request status (e.g., \"open\", \"closed\")"
    },
    "searchTerm": {
      "type": "string",
      "description": "Search term to filter requests by content"
    },
    "serviceDeskId": {
      "type": "string",
      "description": "Filter requests by specific service desk ID"
    }
  },
  "required": [
    "PCID"
  ]
}

jira-itsm_get_customer_request

Retrieve a specific customer request by its ID or key Parameters:

Parameter	Type	Required	Default	Description
`issueIdOrKey`	string	Yes	—	The issue ID or key of the customer request to retrieve

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "PinkConnect ID"
    },
    "issueIdOrKey": {
      "type": "string",
      "description": "The issue ID or key of the customer request to retrieve"
    }
  },
  "required": [
    "PCID",
    "issueIdOrKey"
  ]
}

jira_itsm_get_request_status

Get status history for a specific customer request Parameters:

Parameter	Type	Required	Default	Description
`issueIdOrKey`	string	Yes	—	The issue ID or key of the customer request
`start`	number	No	`0`	Starting index for pagination (default: 0)
`limit`	number	No	`50`	Maximum number of status entries to return (default: 50)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "PinkConnect ID"
    },
    "issueIdOrKey": {
      "type": "string",
      "description": "The issue ID or key of the customer request"
    },
    "start": {
      "type": "number",
      "default": 0,
      "description": "Starting index for pagination (default: 0)"
    },
    "limit": {
      "type": "number",
      "default": 50,
      "description": "Maximum number of status entries to return (default: 50)"
    }
  },
  "required": [
    "PCID",
    "issueIdOrKey"
  ]
}

jira_itsm_get_request_types

Get all request types available for a specific service desk Parameters:

Parameter	Type	Required	Default	Description
`serviceDeskId`	string	Yes	—	The ID of the service desk to get request types for

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "PinkConnect ID"
    },
    "serviceDeskId": {
      "type": "string",
      "description": "The ID of the service desk to get request types for"
    }
  },
  "required": [
    "PCID",
    "serviceDeskId"
  ]
}

jira_itsm_get_request_type_by_id

Get details of a specific request type Parameters:

Parameter	Type	Required	Default	Description
`serviceDeskId`	string	Yes	—	The ID of the service desk
`requestTypeId`	string	Yes	—	The ID of the request type to retrieve

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "PinkConnect ID"
    },
    "serviceDeskId": {
      "type": "string",
      "description": "The ID of the service desk"
    },
    "requestTypeId": {
      "type": "string",
      "description": "The ID of the request type to retrieve"
    }
  },
  "required": [
    "PCID",
    "serviceDeskId",
    "requestTypeId"
  ]
}

Triggers API

Platform API

Embedded MCP Servers

Application MCP Servers

Tools

jira-itsm_get_service_desk_info

jira-itsm_list_service_desks

jira-itsm_get_service_desk_by_id

jira-itsm_create_customer_request

jira-itsm_list_customer_requests

jira-itsm_get_customer_request

jira_itsm_get_request_status

jira_itsm_get_request_types

jira_itsm_get_request_type_by_id

Triggers API

Platform API

Embedded MCP Servers

Application MCP Servers

​Tools

​jira-itsm_get_service_desk_info

​jira-itsm_list_service_desks

​jira-itsm_get_service_desk_by_id

​jira-itsm_create_customer_request

​jira-itsm_list_customer_requests

​jira-itsm_get_customer_request

​jira_itsm_get_request_status

​jira_itsm_get_request_types

​jira_itsm_get_request_type_by_id

Tools

jira-itsm_get_service_desk_info

jira-itsm_list_service_desks

jira-itsm_get_service_desk_by_id

jira-itsm_create_customer_request

jira-itsm_list_customer_requests

jira-itsm_get_customer_request

jira_itsm_get_request_status

jira_itsm_get_request_types

jira_itsm_get_request_type_by_id