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Server path: /jira-itsm | Type: Application | PCID required: YesTool Description jira-itsm_get_service_desk_infoGet general information about the Jira Service Desk instance jira-itsm_list_service_desksList all service desk projects that the user has permission to view jira-itsm_get_service_desk_by_idRetrieve a specific service desk by its ID jira-itsm_create_customer_requestCreate a new customer request (ticket) in a specified service desk jira-itsm_list_customer_requestsList customer requests with optional filtering and pagination jira-itsm_get_customer_requestRetrieve a specific customer request by its ID or key jira_itsm_get_request_statusGet status history for a specific customer request jira_itsm_get_request_typesGet all request types available for a specific service desk jira_itsm_get_request_type_by_idGet details of a specific request type
jira-itsm_get_service_desk_info Get general information about the Jira Service Desk instance
{ "type" : "object" , "properties" : { "PCID" : { "type" : "string" , "description" : "PinkConnect ID" } }, "required" : [ "PCID" ] }
jira-itsm_list_service_desks List all service desk projects that the user has permission to view
Parameters: Parameter Type Required Default Description startnumber No 0Starting index for pagination (default: 0) limitnumber No 50Maximum number of service desks to return (default: 50)
{ "type" : "object" , "properties" : { "PCID" : { "type" : "string" , "description" : "PinkConnect ID" }, "start" : { "type" : "number" , "default" : 0 , "description" : "Starting index for pagination (default: 0)" }, "limit" : { "type" : "number" , "default" : 50 , "description" : "Maximum number of service desks to return (default: 50)" } }, "required" : [ "PCID" ] }
jira-itsm_get_service_desk_by_id Retrieve a specific service desk by its ID
Parameters: Parameter Type Required Default Description serviceDeskIdstring Yes — The unique identifier of the service desk to retrieve
{ "type" : "object" , "properties" : { "PCID" : { "type" : "string" , "description" : "PinkConnect ID" }, "serviceDeskId" : { "type" : "string" , "description" : "The unique identifier of the service desk to retrieve" } }, "required" : [ "PCID" , "serviceDeskId" ] }
jira-itsm_create_customer_request Create a new customer request (ticket) in a specified service desk
Parameters: Parameter Type Required Default Description serviceDeskIdstring Yes — The ID of the service desk where the request will be created requestTypeIdstring Yes — The ID of the request type for the new request requestFieldValuesobject Yes — Field values for the request including summary and description
{ "type" : "object" , "properties" : { "PCID" : { "type" : "string" , "description" : "PinkConnect ID" }, "serviceDeskId" : { "type" : "string" , "description" : "The ID of the service desk where the request will be created" }, "requestTypeId" : { "type" : "string" , "description" : "The ID of the request type for the new request" }, "requestFieldValues" : { "type" : "object" , "properties" : { "summary" : { "type" : "string" , "description" : "Title/summary of the request" }, "description" : { "type" : "string" , "description" : "Detailed description of the request" } }, "description" : "Field values for the request including summary and description" } }, "required" : [ "PCID" , "serviceDeskId" , "requestTypeId" , "requestFieldValues" ] }
jira-itsm_list_customer_requests List customer requests with optional filtering and pagination
Parameters: Parameter Type Required Default Description startnumber No 0Starting index for pagination (default: 0) limitnumber No 50Maximum number of requests to return (default: 50) requestOwnershipstring No — Filter by request ownership (e.g., “owned”, “participated”) requestStatusstring No — Filter by request status (e.g., “open”, “closed”) searchTermstring No — Search term to filter requests by content serviceDeskIdstring No — Filter requests by specific service desk ID
{ "type" : "object" , "properties" : { "PCID" : { "type" : "string" , "description" : "PinkConnect ID" }, "start" : { "type" : "number" , "default" : 0 , "description" : "Starting index for pagination (default: 0)" }, "limit" : { "type" : "number" , "default" : 50 , "description" : "Maximum number of requests to return (default: 50)" }, "requestOwnership" : { "type" : "string" , "description" : "Filter by request ownership (e.g., \" owned \" , \" participated \" )" }, "requestStatus" : { "type" : "string" , "description" : "Filter by request status (e.g., \" open \" , \" closed \" )" }, "searchTerm" : { "type" : "string" , "description" : "Search term to filter requests by content" }, "serviceDeskId" : { "type" : "string" , "description" : "Filter requests by specific service desk ID" } }, "required" : [ "PCID" ] }
jira-itsm_get_customer_request Retrieve a specific customer request by its ID or key
Parameters: Parameter Type Required Default Description issueIdOrKeystring Yes — The issue ID or key of the customer request to retrieve
{ "type" : "object" , "properties" : { "PCID" : { "type" : "string" , "description" : "PinkConnect ID" }, "issueIdOrKey" : { "type" : "string" , "description" : "The issue ID or key of the customer request to retrieve" } }, "required" : [ "PCID" , "issueIdOrKey" ] }
jira_itsm_get_request_status Get status history for a specific customer request
Parameters: Parameter Type Required Default Description issueIdOrKeystring Yes — The issue ID or key of the customer request startnumber No 0Starting index for pagination (default: 0) limitnumber No 50Maximum number of status entries to return (default: 50)
{ "type" : "object" , "properties" : { "PCID" : { "type" : "string" , "description" : "PinkConnect ID" }, "issueIdOrKey" : { "type" : "string" , "description" : "The issue ID or key of the customer request" }, "start" : { "type" : "number" , "default" : 0 , "description" : "Starting index for pagination (default: 0)" }, "limit" : { "type" : "number" , "default" : 50 , "description" : "Maximum number of status entries to return (default: 50)" } }, "required" : [ "PCID" , "issueIdOrKey" ] }
jira_itsm_get_request_types Get all request types available for a specific service desk
Parameters: Parameter Type Required Default Description serviceDeskIdstring Yes — The ID of the service desk to get request types for
{ "type" : "object" , "properties" : { "PCID" : { "type" : "string" , "description" : "PinkConnect ID" }, "serviceDeskId" : { "type" : "string" , "description" : "The ID of the service desk to get request types for" } }, "required" : [ "PCID" , "serviceDeskId" ] }
jira_itsm_get_request_type_by_id Get details of a specific request type
Parameters: Parameter Type Required Default Description serviceDeskIdstring Yes — The ID of the service desk requestTypeIdstring Yes — The ID of the request type to retrieve
{ "type" : "object" , "properties" : { "PCID" : { "type" : "string" , "description" : "PinkConnect ID" }, "serviceDeskId" : { "type" : "string" , "description" : "The ID of the service desk" }, "requestTypeId" : { "type" : "string" , "description" : "The ID of the request type to retrieve" } }, "required" : [ "PCID" , "serviceDeskId" , "requestTypeId" ] }
