zendesk

Server path: /zendesk | Type: Application | PCID required: Yes Tickets, users, and organizations

Tools

Tool	Description
`zendesk_list_tickets`	List Zendesk tickets with optional pagination and sorting. Returns structured ticket data including id, subject, status, priority, and pagination info.
`zendesk_create_ticket`	Create a new Zendesk ticket. Returns the created ticket object with all fields.
`zendesk_get_ticket`	Get details of a specific Zendesk ticket. Returns search-style response with results array.
`zendesk_update_ticket`	Update an existing Zendesk ticket. Returns the updated ticket object.
`zendesk_get_user_info`	Get information about a Zendesk user
`zendesk_add_ticket_tags`	Add tags to a Zendesk ticket for organization and filtering
`zendesk_set_ticket_tags`	Set ticket tags (replaces all existing tags)
`zendesk_remove_ticket_tags`	Remove specific tags from a Zendesk ticket
`zendesk_list_ticket_comments`	List all comments on a Zendesk ticket. Returns array of comment objects.
`zendesk_search_tickets`	Search Zendesk tickets using query syntax. Returns array of tickets with result_type field.
`zendesk_delete_ticket`	Delete a Zendesk ticket
`zendesk_list_macros`	List all available Zendesk macros for ticket automation
`zendesk_list_trigger_capabilities`	List available trigger types that can be created for Zendesk webhooks
`zendesk_create_trigger`	Create a Zendesk webhook and trigger with custom conditions
`zendesk_update_trigger`	Update an existing Zendesk trigger (can update title, category, and conditions)
`zendesk_delete_trigger`	Delete a Zendesk webhook and trigger

zendesk_list_tickets

List Zendesk tickets with optional pagination and sorting. Returns structured ticket data including id, subject, status, priority, and pagination info. Parameters:

Parameter	Type	Required	Default	Description
`page`	number	No	—	Page number for pagination (starts from 1)
`per_page`	number	No	—	Number of tickets per page (1-100, default: 100)
`sort_by`	string	No	—	Field to sort by
`sort_order`	string	No	—	Sort order (ascending or descending)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "page": {
      "type": "number",
      "description": "Page number for pagination (starts from 1)"
    },
    "per_page": {
      "type": "number",
      "description": "Number of tickets per page (1-100, default: 100)"
    },
    "sort_by": {
      "type": "string",
      "enum": [
        "created_at",
        "updated_at",
        "priority",
        "status",
        "ticket_type"
      ],
      "description": "Field to sort by"
    },
    "sort_order": {
      "type": "string",
      "enum": [
        "asc",
        "desc"
      ],
      "description": "Sort order (ascending or descending)"
    }
  },
  "required": [
    "PCID"
  ]
}

zendesk_create_ticket

Create a new Zendesk ticket. Returns the created ticket object with all fields. Parameters:

Parameter	Type	Required	Default	Description
`subject`	string	Yes	—	Subject of the ticket
`comment`	string	Yes	—	Initial comment/description of the ticket
`priority`	string	No	—	Priority of the ticket
`type`	string	No	—	Type of the ticket
`tags`	string[]	No	—	Tags to associate with the ticket

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "subject": {
      "type": "string",
      "description": "Subject of the ticket"
    },
    "comment": {
      "type": "string",
      "description": "Initial comment/description of the ticket"
    },
    "priority": {
      "type": "string",
      "enum": [
        "urgent",
        "high",
        "normal",
        "low"
      ],
      "description": "Priority of the ticket"
    },
    "type": {
      "type": "string",
      "enum": [
        "incident",
        "problem",
        "question",
        "task"
      ],
      "description": "Type of the ticket"
    },
    "tags": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "Tags to associate with the ticket"
    }
  },
  "required": [
    "PCID",
    "subject",
    "comment"
  ]
}

zendesk_get_ticket

Get details of a specific Zendesk ticket. Returns search-style response with results array. Parameters:

Parameter	Type	Required	Default	Description
`ticketId`	string	Yes	—	Ticket ID to retrieve

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "ticketId": {
      "type": "string",
      "description": "Ticket ID to retrieve"
    }
  },
  "required": [
    "PCID",
    "ticketId"
  ]
}

zendesk_update_ticket

Update an existing Zendesk ticket. Returns the updated ticket object. Parameters:

Parameter	Type	Required	Default	Description
`ticketId`	string	Yes	—	Ticket ID to update
`status`	string	No	—	New status of the ticket (new, open, pending, solved, closed)
`priority`	string	No	—	New priority of the ticket (urgent, high, normal, low)
`comment`	string	No	—	New comment to add to the ticket
`tags`	string[]	No	—	New tags to associate with the ticket

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "ticketId": {
      "type": "string",
      "description": "Ticket ID to update"
    },
    "status": {
      "type": "string",
      "enum": [
        "new",
        "open",
        "pending",
        "solved",
        "closed"
      ],
      "description": "New status of the ticket (new, open, pending, solved, closed)"
    },
    "priority": {
      "type": "string",
      "enum": [
        "urgent",
        "high",
        "normal",
        "low"
      ],
      "description": "New priority of the ticket (urgent, high, normal, low)"
    },
    "comment": {
      "type": "string",
      "description": "New comment to add to the ticket"
    },
    "tags": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "New tags to associate with the ticket"
    }
  },
  "required": [
    "PCID",
    "ticketId"
  ]
}

zendesk_get_user_info

Get information about a Zendesk user Parameters:

Parameter	Type	Required	Default	Description
`userId`	string	Yes	—	ID of the user to retrieve information for

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "userId": {
      "type": "string",
      "description": "ID of the user to retrieve information for"
    }
  },
  "required": [
    "PCID",
    "userId"
  ]
}

zendesk_add_ticket_tags

Add tags to a Zendesk ticket for organization and filtering Parameters:

Parameter	Type	Required	Default	Description
`ticketId`	string	Yes	—	ID of the ticket to add tags to
`tags`	string[]	Yes	—	Array of tags to add to the ticket

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "ticketId": {
      "type": "string",
      "description": "ID of the ticket to add tags to"
    },
    "tags": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "Array of tags to add to the ticket"
    }
  },
  "required": [
    "PCID",
    "ticketId",
    "tags"
  ]
}

zendesk_set_ticket_tags

Set ticket tags (replaces all existing tags) Parameters:

Parameter	Type	Required	Default	Description
`ticketId`	string	Yes	—	ID of the ticket to set tags for
`tags`	string[]	Yes	—	Array of tags to set (replaces all existing tags)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "ticketId": {
      "type": "string",
      "description": "ID of the ticket to set tags for"
    },
    "tags": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "Array of tags to set (replaces all existing tags)"
    }
  },
  "required": [
    "PCID",
    "ticketId",
    "tags"
  ]
}

zendesk_remove_ticket_tags

Remove specific tags from a Zendesk ticket Parameters:

Parameter	Type	Required	Default	Description
`ticketId`	string	Yes	—	ID of the ticket to remove tags from
`tags`	string[]	Yes	—	Array of tags to remove from the ticket

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "ticketId": {
      "type": "string",
      "description": "ID of the ticket to remove tags from"
    },
    "tags": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "Array of tags to remove from the ticket"
    }
  },
  "required": [
    "PCID",
    "ticketId",
    "tags"
  ]
}

zendesk_list_ticket_comments

List all comments on a Zendesk ticket. Returns array of comment objects. Parameters:

Parameter	Type	Required	Default	Description
`ticketId`	string	Yes	—	ID of the ticket to list comments for

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "ticketId": {
      "type": "string",
      "description": "ID of the ticket to list comments for"
    }
  },
  "required": [
    "PCID",
    "ticketId"
  ]
}

zendesk_search_tickets

Search Zendesk tickets using query syntax. Returns array of tickets with result_type field. Parameters:

Parameter	Type	Required	Default	Description
`query`	string	Yes	—	Search query (e.g., “status:open priority:high”)
`sortBy`	string	No	—	Field to sort by (created_at, updated_at, priority, etc.)
`sortOrder`	string	No	—	Sort order

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "query": {
      "type": "string",
      "description": "Search query (e.g., \"status:open priority:high\")"
    },
    "sortBy": {
      "type": "string",
      "description": "Field to sort by (created_at, updated_at, priority, etc.)"
    },
    "sortOrder": {
      "type": "string",
      "enum": [
        "asc",
        "desc"
      ],
      "description": "Sort order"
    }
  },
  "required": [
    "PCID",
    "query"
  ]
}

zendesk_delete_ticket

Delete a Zendesk ticket Parameters:

Parameter	Type	Required	Default	Description
`ticketId`	string	Yes	—	ID of the ticket to delete

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "ticketId": {
      "type": "string",
      "description": "ID of the ticket to delete"
    }
  },
  "required": [
    "PCID",
    "ticketId"
  ]
}

zendesk_list_macros

List all available Zendesk macros for ticket automation

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    }
  },
  "required": [
    "PCID"
  ]
}

zendesk_list_trigger_capabilities

List available trigger types that can be created for Zendesk webhooks

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID (optional for this operation)"
    }
  }
}

zendesk_create_trigger

Create a Zendesk webhook and trigger with custom conditions Parameters:

Parameter	Type	Required	Default	Description
`triggerType`	string	Yes	—	Type of trigger to create
`webhookUrl`	string	Yes	—	The webhook URL where Zendesk should send events
`title`	string	Yes	—	Name for the trigger
`categoryId`	string	No	—	Optional category ID
`conditions`	string	No	—	Trigger conditions (optional - defaults to all ticket updates when empty or not provided). Format: {“all”: [{“field”: “status”, “value”: “new”}]}

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "triggerType": {
      "type": "string",
      "enum": [
        "zendesk_ticket_events"
      ],
      "description": "Type of trigger to create"
    },
    "webhookUrl": {
      "type": "string",
      "description": "The webhook URL where Zendesk should send events"
    },
    "title": {
      "type": "string",
      "description": "Name for the trigger"
    },
    "categoryId": {
      "type": "string",
      "description": "Optional category ID"
    },
    "conditions": {
      "oneOf": [
        {
          "type": "string"
        },
        {
          "type": "object",
          "properties": {
            "all": {
              "type": "array",
              "items": {
                "type": "object",
                "properties": {
                  "field": {
                    "type": "string"
                  },
                  "operator": {
                    "type": "string"
                  },
                  "value": {
                    "oneOf": [
                      {
                        "type": "string"
                      },
                      {
                        "type": "number"
                      }
                    ]
                  }
                }
              },
              "description": "All conditions must match (AND logic)"
            },
            "any": {
              "type": "array",
              "items": {
                "type": "object",
                "properties": {
                  "field": {
                    "type": "string"
                  },
                  "operator": {
                    "type": "string"
                  },
                  "value": {
                    "oneOf": [
                      {
                        "type": "string"
                      },
                      {
                        "type": "number"
                      }
                    ]
                  }
                }
              },
              "description": "Any condition must match (OR logic)"
            }
          }
        }
      ],
      "description": "Trigger conditions (optional - defaults to all ticket updates when empty or not provided). Format: {\"all\": [{\"field\": \"status\", \"value\": \"new\"}]}"
    }
  },
  "required": [
    "PCID",
    "triggerType",
    "webhookUrl",
    "title"
  ]
}

zendesk_update_trigger

Update an existing Zendesk trigger (can update title, category, and conditions) Parameters:

Parameter	Type	Required	Default	Description
`triggerId`	string	Yes	—	The ID of the trigger to update
`webhookId`	string	Yes	—	The webhook ID associated with this trigger
`title`	string	No	—	New title for the trigger
`categoryId`	string	No	—	New category ID
`conditions`	string	No	—	New trigger conditions (optional). Format: {“all”: [{“field”: “status”, “value”: “new”}]}

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "triggerId": {
      "type": "string",
      "description": "The ID of the trigger to update"
    },
    "webhookId": {
      "type": "string",
      "description": "The webhook ID associated with this trigger"
    },
    "title": {
      "type": "string",
      "description": "New title for the trigger"
    },
    "categoryId": {
      "type": "string",
      "description": "New category ID"
    },
    "conditions": {
      "oneOf": [
        {
          "type": "string"
        },
        {
          "type": "object",
          "properties": {
            "all": {
              "type": "array",
              "items": {
                "type": "object",
                "properties": {
                  "field": {
                    "type": "string"
                  },
                  "operator": {
                    "type": "string"
                  },
                  "value": {
                    "oneOf": [
                      {
                        "type": "string"
                      },
                      {
                        "type": "number"
                      }
                    ]
                  }
                }
              },
              "description": "All conditions must match (AND logic)"
            },
            "any": {
              "type": "array",
              "items": {
                "type": "object",
                "properties": {
                  "field": {
                    "type": "string"
                  },
                  "operator": {
                    "type": "string"
                  },
                  "value": {
                    "oneOf": [
                      {
                        "type": "string"
                      },
                      {
                        "type": "number"
                      }
                    ]
                  }
                }
              },
              "description": "Any condition must match (OR logic)"
            }
          }
        }
      ],
      "description": "New trigger conditions (optional). Format: {\"all\": [{\"field\": \"status\", \"value\": \"new\"}]}"
    }
  },
  "required": [
    "PCID",
    "triggerId",
    "webhookId"
  ]
}

zendesk_delete_trigger

Delete a Zendesk webhook and trigger Parameters:

Parameter	Type	Required	Default	Description
`triggerId`	string	Yes	—	The ID of the trigger to delete
`webhookId`	string	No	—	Optional webhook ID (if not provided, will be retrieved from metadata)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "triggerId": {
      "type": "string",
      "description": "The ID of the trigger to delete"
    },
    "webhookId": {
      "type": "string",
      "description": "Optional webhook ID (if not provided, will be retrieved from metadata)"
    }
  },
  "required": [
    "PCID",
    "triggerId"
  ]
}

Triggers API

Platform API

Embedded MCP Servers

Application MCP Servers

Tools

zendesk_list_tickets

zendesk_create_ticket

zendesk_get_ticket

zendesk_update_ticket

zendesk_get_user_info

zendesk_add_ticket_tags

zendesk_set_ticket_tags

zendesk_remove_ticket_tags

zendesk_list_ticket_comments

zendesk_search_tickets

zendesk_delete_ticket

zendesk_list_macros

zendesk_list_trigger_capabilities

zendesk_create_trigger

zendesk_update_trigger

zendesk_delete_trigger

Triggers API

Platform API

Embedded MCP Servers

Application MCP Servers

​Tools

​zendesk_list_tickets

​zendesk_create_ticket

​zendesk_get_ticket

​zendesk_update_ticket

​zendesk_get_user_info

​zendesk_add_ticket_tags

​zendesk_set_ticket_tags

​zendesk_remove_ticket_tags

​zendesk_list_ticket_comments

​zendesk_search_tickets

​zendesk_delete_ticket

​zendesk_list_macros

​zendesk_list_trigger_capabilities

​zendesk_create_trigger

​zendesk_update_trigger

​zendesk_delete_trigger

Tools

zendesk_list_tickets

zendesk_create_ticket

zendesk_get_ticket

zendesk_update_ticket

zendesk_get_user_info

zendesk_add_ticket_tags

zendesk_set_ticket_tags

zendesk_remove_ticket_tags

zendesk_list_ticket_comments

zendesk_search_tickets

zendesk_delete_ticket

zendesk_list_macros

zendesk_list_trigger_capabilities

zendesk_create_trigger

zendesk_update_trigger

zendesk_delete_trigger