freshservice

Server path: /freshservice | Type: Application | PCID required: Yes IT service management tickets, assets, and agents

Tools

Tool	Description
`freshservice_list_tickets`	List all tickets with optional filtering and pagination. Status values: 2=Open, 3=Pending, 4=Resolved, 5=Closed. Priority values: 1=Low, 2=Medium, 3=High, 4=Urgent.
`freshservice_get_ticket`	Get detailed information about a specific ticket by ID
`freshservice_create_ticket`	Create a new ticket. Status values: 2=Open, 3=Pending, 4=Resolved, 5=Closed. Priority values: 1=Low, 2=Medium, 3=High, 4=Urgent. Source values: 1=Email, 2=Portal, 3=Phone, 4=Chat.
`freshservice_update_ticket`	Update an existing ticket with new priority, status, responder, or group assignment
`freshservice_list_assets`	List all assets with optional pagination
`freshservice_create_asset`	Create a new asset with specified details
`freshservice_list_requesters`	List all requesters/users with optional pagination
`freshservice_create_requester`	Create a new requester/user
`freshservice_list_agents`	List all agents with optional pagination
`freshservice_create_agent`	Create a new agent with specified details
`freshservice_list_departments`	List all departments with optional pagination
`freshservice_create_department`	Create a new department
`freshservice_delete_ticket`	Delete a ticket by ID. The ticket will be moved to trash and can be restored later.
`freshservice_list_ticket_conversations`	List all conversations (replies and notes) for a specific ticket. Returns the full conversation history including public replies, private notes, and system messages.
`freshservice_add_ticket_note`	Add a note to a ticket. Notes can be private (visible only to agents) or public (visible to requester and agents).
`freshservice_reply_to_ticket`	Send a reply to a ticket. The reply will be sent as an email to the requester and will appear in the ticket conversation thread.
`freshservice_get_asset`	Get detailed information about a specific asset by its display ID
`freshservice_update_asset`	Update an existing asset with new details
`freshservice_search_assets`	Search assets using a query string. Query format follows Freshservice filter syntax, e.g. “asset_type_id:1” or “name:‘laptop’”.
`freshservice_list_agent_groups`	List all agent groups with optional pagination. Agent groups are used for ticket assignment and routing.
`freshservice_list_locations`	List all locations with optional pagination. Locations are used by assets, agents, and requesters.
`freshservice_list_changes`	List all change requests with optional pagination. Status values: 1=Open, 2=Planning, 3=Awaiting Approval, 4=Pending Release, 5=Pending Review, 6=Closed.
`freshservice_create_change`	Create a new change request. Status: 1=Open, 2=Planning, 3=Awaiting Approval, 4=Pending Release, 5=Pending Review, 6=Closed. Priority: 1=Low, 2=Medium, 3=High, 4=Urgent. Risk: 1=Low, 2=Medium, 3=High, 4=Very High. Impact: 1=Low, 2=Medium, 3=High. Change type: 1=Minor, 2=Standard, 3=Major, 4=Emergency.
`freshservice_list_problems`	List all problems with optional pagination. Status values: 1=Open, 2=Change Requested, 3=Closed.
`freshservice_create_problem`	Create a new problem record. Status: 1=Open, 2=Change Requested, 3=Closed. Priority: 1=Low, 2=Medium, 3=High, 4=Urgent. Impact: 1=Low, 2=Medium, 3=High.
`freshservice_list_service_catalog_items`	List all service catalog items with optional pagination. Service catalog items are the services that requesters can browse and submit requests for.

freshservice_list_tickets

List all tickets with optional filtering and pagination. Status values: 2=Open, 3=Pending, 4=Resolved, 5=Closed. Priority values: 1=Low, 2=Medium, 3=High, 4=Urgent. Parameters:

Parameter	Type	Required	Default	Description
`filter`	string	No	—	Filter criteria for tickets
`page`	number	No	—	Page number for pagination
`per_page`	number	No	—	Number of tickets per page

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "PinkConnect ID"
    },
    "filter": {
      "type": "string",
      "description": "Filter criteria for tickets"
    },
    "page": {
      "type": "number",
      "description": "Page number for pagination"
    },
    "per_page": {
      "type": "number",
      "description": "Number of tickets per page"
    }
  },
  "required": [
    "PCID"
  ]
}

freshservice_get_ticket

Get detailed information about a specific ticket by ID Parameters:

Parameter	Type	Required	Default	Description
`ticket_id`	number	Yes	—	Ticket ID to retrieve

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "PinkConnect ID"
    },
    "ticket_id": {
      "type": "number",
      "description": "Ticket ID to retrieve"
    }
  },
  "required": [
    "PCID",
    "ticket_id"
  ]
}

freshservice_create_ticket

Create a new ticket. Status values: 2=Open, 3=Pending, 4=Resolved, 5=Closed. Priority values: 1=Low, 2=Medium, 3=High, 4=Urgent. Source values: 1=Email, 2=Portal, 3=Phone, 4=Chat. Parameters:

Parameter	Type	Required	Default	Description
`subject`	string	Yes	—	Ticket subject
`description`	string	Yes	—	Ticket description
`email`	string	No	—	Requester email
`priority`	number	No	—	Priority: 1=Low, 2=Medium, 3=High, 4=Urgent
`status`	number	No	—	Status: 2=Open, 3=Pending, 4=Resolved, 5=Closed
`source`	number	No	—	Source: 1=Email, 2=Portal, 3=Phone, 4=Chat
`type`	string	No	—	Ticket type (e.g., “Service Request”, “Incident”)
`category`	string	No	—	Ticket category
`sub_category`	string	No	—	Ticket sub-category
`item_category`	string	No	—	Ticket item category

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "PinkConnect ID"
    },
    "subject": {
      "type": "string",
      "description": "Ticket subject"
    },
    "description": {
      "type": "string",
      "description": "Ticket description"
    },
    "email": {
      "type": "string",
      "description": "Requester email"
    },
    "priority": {
      "type": "number",
      "description": "Priority: 1=Low, 2=Medium, 3=High, 4=Urgent"
    },
    "status": {
      "type": "number",
      "description": "Status: 2=Open, 3=Pending, 4=Resolved, 5=Closed"
    },
    "source": {
      "type": "number",
      "description": "Source: 1=Email, 2=Portal, 3=Phone, 4=Chat"
    },
    "type": {
      "type": "string",
      "description": "Ticket type (e.g., \"Service Request\", \"Incident\")"
    },
    "category": {
      "type": "string",
      "description": "Ticket category"
    },
    "sub_category": {
      "type": "string",
      "description": "Ticket sub-category"
    },
    "item_category": {
      "type": "string",
      "description": "Ticket item category"
    }
  },
  "required": [
    "PCID",
    "subject",
    "description"
  ]
}

freshservice_update_ticket

Update an existing ticket with new priority, status, responder, or group assignment Parameters:

Parameter	Type	Required	Default	Description
`ticket_id`	number	Yes	—	Ticket ID to update
`priority`	number	No	—	New priority: 1=Low, 2=Medium, 3=High, 4=Urgent
`status`	number	No	—	New status: 2=Open, 3=Pending, 4=Resolved, 5=Closed
`responder_id`	number	No	—	ID of the responder to assign
`group_id`	number	No	—	ID of the group to assign

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "PinkConnect ID"
    },
    "ticket_id": {
      "type": "number",
      "description": "Ticket ID to update"
    },
    "priority": {
      "type": "number",
      "description": "New priority: 1=Low, 2=Medium, 3=High, 4=Urgent"
    },
    "status": {
      "type": "number",
      "description": "New status: 2=Open, 3=Pending, 4=Resolved, 5=Closed"
    },
    "responder_id": {
      "type": "number",
      "description": "ID of the responder to assign"
    },
    "group_id": {
      "type": "number",
      "description": "ID of the group to assign"
    }
  },
  "required": [
    "PCID",
    "ticket_id"
  ]
}

freshservice_list_assets

List all assets with optional pagination Parameters:

Parameter	Type	Required	Default	Description
`page`	number	No	—	Page number for pagination
`per_page`	number	No	—	Number of assets per page

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "PinkConnect ID"
    },
    "page": {
      "type": "number",
      "description": "Page number for pagination"
    },
    "per_page": {
      "type": "number",
      "description": "Number of assets per page"
    }
  },
  "required": [
    "PCID"
  ]
}

freshservice_create_asset

Create a new asset with specified details Parameters:

Parameter	Type	Required	Default	Description
`name`	string	Yes	—	Asset name
`description`	string	No	—	Asset description
`asset_type_id`	number	No	—	Asset type ID
`asset_tag`	string	No	—	Asset tag
`serial_number`	string	No	—	Asset serial number
`status`	number	No	—	Asset status
`user_id`	number	No	—	User ID assigned to asset
`location_id`	number	No	—	Location ID
`department_id`	number	No	—	Department ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "PinkConnect ID"
    },
    "name": {
      "type": "string",
      "description": "Asset name"
    },
    "description": {
      "type": "string",
      "description": "Asset description"
    },
    "asset_type_id": {
      "type": "number",
      "description": "Asset type ID"
    },
    "asset_tag": {
      "type": "string",
      "description": "Asset tag"
    },
    "serial_number": {
      "type": "string",
      "description": "Asset serial number"
    },
    "status": {
      "type": "number",
      "description": "Asset status"
    },
    "user_id": {
      "type": "number",
      "description": "User ID assigned to asset"
    },
    "location_id": {
      "type": "number",
      "description": "Location ID"
    },
    "department_id": {
      "type": "number",
      "description": "Department ID"
    }
  },
  "required": [
    "PCID",
    "name"
  ]
}

freshservice_list_requesters

List all requesters/users with optional pagination Parameters:

Parameter	Type	Required	Default	Description
`page`	number	No	—	Page number for pagination
`per_page`	number	No	—	Number of requesters per page

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "PinkConnect ID"
    },
    "page": {
      "type": "number",
      "description": "Page number for pagination"
    },
    "per_page": {
      "type": "number",
      "description": "Number of requesters per page"
    }
  },
  "required": [
    "PCID"
  ]
}

freshservice_create_requester

Create a new requester/user Parameters:

Parameter	Type	Required	Default	Description
`first_name`	string	Yes	—	First name
`last_name`	string	Yes	—	Last name
`email`	string	Yes	—	Email address
`phone`	string	No	—	Phone number
`mobile`	string	No	—	Mobile number
`department_id`	number	No	—	Department ID
`location_id`	number	No	—	Location ID
`active`	boolean	No	—	Whether the user is active

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "PinkConnect ID"
    },
    "first_name": {
      "type": "string",
      "description": "First name"
    },
    "last_name": {
      "type": "string",
      "description": "Last name"
    },
    "email": {
      "type": "string",
      "description": "Email address"
    },
    "phone": {
      "type": "string",
      "description": "Phone number"
    },
    "mobile": {
      "type": "string",
      "description": "Mobile number"
    },
    "department_id": {
      "type": "number",
      "description": "Department ID"
    },
    "location_id": {
      "type": "number",
      "description": "Location ID"
    },
    "active": {
      "type": "boolean",
      "description": "Whether the user is active"
    }
  },
  "required": [
    "PCID",
    "first_name",
    "last_name",
    "email"
  ]
}

freshservice_list_agents

List all agents with optional pagination Parameters:

Parameter	Type	Required	Default	Description
`page`	number	No	—	Page number for pagination
`per_page`	number	No	—	Number of agents per page

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "PinkConnect ID"
    },
    "page": {
      "type": "number",
      "description": "Page number for pagination"
    },
    "per_page": {
      "type": "number",
      "description": "Number of agents per page"
    }
  },
  "required": [
    "PCID"
  ]
}

freshservice_create_agent

Create a new agent with specified details Parameters:

Parameter	Type	Required	Default	Description
`first_name`	string	Yes	—	First name
`last_name`	string	Yes	—	Last name
`email`	string	Yes	—	Email address
`phone`	string	No	—	Phone number
`mobile`	string	No	—	Mobile number
`job_title`	string	No	—	Job title
`active`	boolean	No	—	Whether the agent is active
`department_id`	number	No	—	Department ID
`location_id`	number	No	—	Location ID
`role_id`	number	No	—	Role ID
`group_ids`	number[]	No	—	Array of group IDs

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "PinkConnect ID"
    },
    "first_name": {
      "type": "string",
      "description": "First name"
    },
    "last_name": {
      "type": "string",
      "description": "Last name"
    },
    "email": {
      "type": "string",
      "description": "Email address"
    },
    "phone": {
      "type": "string",
      "description": "Phone number"
    },
    "mobile": {
      "type": "string",
      "description": "Mobile number"
    },
    "job_title": {
      "type": "string",
      "description": "Job title"
    },
    "active": {
      "type": "boolean",
      "description": "Whether the agent is active"
    },
    "department_id": {
      "type": "number",
      "description": "Department ID"
    },
    "location_id": {
      "type": "number",
      "description": "Location ID"
    },
    "role_id": {
      "type": "number",
      "description": "Role ID"
    },
    "group_ids": {
      "type": "array",
      "items": {
        "type": "number"
      },
      "description": "Array of group IDs"
    }
  },
  "required": [
    "PCID",
    "first_name",
    "last_name",
    "email"
  ]
}

freshservice_list_departments

List all departments with optional pagination Parameters:

Parameter	Type	Required	Default	Description
`page`	number	No	—	Page number for pagination
`per_page`	number	No	—	Number of departments per page

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "PinkConnect ID"
    },
    "page": {
      "type": "number",
      "description": "Page number for pagination"
    },
    "per_page": {
      "type": "number",
      "description": "Number of departments per page"
    }
  },
  "required": [
    "PCID"
  ]
}

freshservice_create_department

Create a new department Parameters:

Parameter	Type	Required	Default	Description
`name`	string	Yes	—	Department name
`description`	string	No	—	Department description
`head_user_id`	number	No	—	Head user ID
`prime_user_id`	number	No	—	Prime user ID
`domains`	string[]	No	—	Array of domain names

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "PinkConnect ID"
    },
    "name": {
      "type": "string",
      "description": "Department name"
    },
    "description": {
      "type": "string",
      "description": "Department description"
    },
    "head_user_id": {
      "type": "number",
      "description": "Head user ID"
    },
    "prime_user_id": {
      "type": "number",
      "description": "Prime user ID"
    },
    "domains": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "Array of domain names"
    }
  },
  "required": [
    "PCID",
    "name"
  ]
}

freshservice_delete_ticket

Delete a ticket by ID. The ticket will be moved to trash and can be restored later. Parameters:

Parameter	Type	Required	Default	Description
`ticket_id`	number	Yes	—	Ticket ID to delete

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "PinkConnect ID"
    },
    "ticket_id": {
      "type": "number",
      "description": "Ticket ID to delete"
    }
  },
  "required": [
    "PCID",
    "ticket_id"
  ]
}

freshservice_list_ticket_conversations

List all conversations (replies and notes) for a specific ticket. Returns the full conversation history including public replies, private notes, and system messages. Parameters:

Parameter	Type	Required	Default	Description
`ticket_id`	number	Yes	—	Ticket ID to get conversations for

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "PinkConnect ID"
    },
    "ticket_id": {
      "type": "number",
      "description": "Ticket ID to get conversations for"
    }
  },
  "required": [
    "PCID",
    "ticket_id"
  ]
}

freshservice_add_ticket_note

Add a note to a ticket. Notes can be private (visible only to agents) or public (visible to requester and agents). Parameters:

Parameter	Type	Required	Default	Description
`ticket_id`	number	Yes	—	Ticket ID to add the note to
`body`	string	Yes	—	HTML content of the note
`private`	boolean	No	—	Whether this is a private note (default: true). Private notes are only visible to agents.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "PinkConnect ID"
    },
    "ticket_id": {
      "type": "number",
      "description": "Ticket ID to add the note to"
    },
    "body": {
      "type": "string",
      "description": "HTML content of the note"
    },
    "private": {
      "type": "boolean",
      "description": "Whether this is a private note (default: true). Private notes are only visible to agents."
    }
  },
  "required": [
    "PCID",
    "ticket_id",
    "body"
  ]
}

freshservice_reply_to_ticket

Send a reply to a ticket. The reply will be sent as an email to the requester and will appear in the ticket conversation thread. Parameters:

Parameter	Type	Required	Default	Description
`ticket_id`	number	Yes	—	Ticket ID to reply to
`body`	string	Yes	—	HTML content of the reply
`cc_emails`	string[]	No	—	Array of CC email addresses
`bcc_emails`	string[]	No	—	Array of BCC email addresses

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "PinkConnect ID"
    },
    "ticket_id": {
      "type": "number",
      "description": "Ticket ID to reply to"
    },
    "body": {
      "type": "string",
      "description": "HTML content of the reply"
    },
    "cc_emails": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "Array of CC email addresses"
    },
    "bcc_emails": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "Array of BCC email addresses"
    }
  },
  "required": [
    "PCID",
    "ticket_id",
    "body"
  ]
}

freshservice_get_asset

Get detailed information about a specific asset by its display ID Parameters:

Parameter	Type	Required	Default	Description
`asset_display_id`	number	Yes	—	Asset display ID to retrieve

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "PinkConnect ID"
    },
    "asset_display_id": {
      "type": "number",
      "description": "Asset display ID to retrieve"
    }
  },
  "required": [
    "PCID",
    "asset_display_id"
  ]
}

freshservice_update_asset

Update an existing asset with new details Parameters:

Parameter	Type	Required	Default	Description
`asset_display_id`	number	Yes	—	Asset display ID to update
`name`	string	No	—	New asset name
`description`	string	No	—	New asset description
`asset_type_id`	number	No	—	New asset type ID
`asset_tag`	string	No	—	New asset tag
`status`	number	No	—	New asset status
`user_id`	number	No	—	New user ID assigned to asset
`location_id`	number	No	—	New location ID
`department_id`	number	No	—	New department ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "PinkConnect ID"
    },
    "asset_display_id": {
      "type": "number",
      "description": "Asset display ID to update"
    },
    "name": {
      "type": "string",
      "description": "New asset name"
    },
    "description": {
      "type": "string",
      "description": "New asset description"
    },
    "asset_type_id": {
      "type": "number",
      "description": "New asset type ID"
    },
    "asset_tag": {
      "type": "string",
      "description": "New asset tag"
    },
    "status": {
      "type": "number",
      "description": "New asset status"
    },
    "user_id": {
      "type": "number",
      "description": "New user ID assigned to asset"
    },
    "location_id": {
      "type": "number",
      "description": "New location ID"
    },
    "department_id": {
      "type": "number",
      "description": "New department ID"
    }
  },
  "required": [
    "PCID",
    "asset_display_id"
  ]
}

freshservice_search_assets

Search assets using a query string. Query format follows Freshservice filter syntax, e.g. “asset_type_id:1” or “name:‘laptop’”. Parameters:

Parameter	Type	Required	Default	Description
`query`	string	Yes	—	Search query string using Freshservice filter syntax (e.g. “asset_type_id:1”, “name:‘laptop’“)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "PinkConnect ID"
    },
    "query": {
      "type": "string",
      "description": "Search query string using Freshservice filter syntax (e.g. \"asset_type_id:1\", \"name:'laptop'\")"
    }
  },
  "required": [
    "PCID",
    "query"
  ]
}

freshservice_list_agent_groups

List all agent groups with optional pagination. Agent groups are used for ticket assignment and routing. Parameters:

Parameter	Type	Required	Default	Description
`page`	number	No	—	Page number for pagination
`per_page`	number	No	—	Number of groups per page

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "PinkConnect ID"
    },
    "page": {
      "type": "number",
      "description": "Page number for pagination"
    },
    "per_page": {
      "type": "number",
      "description": "Number of groups per page"
    }
  },
  "required": [
    "PCID"
  ]
}

freshservice_list_locations

List all locations with optional pagination. Locations are used by assets, agents, and requesters. Parameters:

Parameter	Type	Required	Default	Description
`page`	number	No	—	Page number for pagination
`per_page`	number	No	—	Number of locations per page

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "PinkConnect ID"
    },
    "page": {
      "type": "number",
      "description": "Page number for pagination"
    },
    "per_page": {
      "type": "number",
      "description": "Number of locations per page"
    }
  },
  "required": [
    "PCID"
  ]
}

freshservice_list_changes

List all change requests with optional pagination. Status values: 1=Open, 2=Planning, 3=Awaiting Approval, 4=Pending Release, 5=Pending Review, 6=Closed. Parameters:

Parameter	Type	Required	Default	Description
`page`	number	No	—	Page number for pagination
`per_page`	number	No	—	Number of changes per page

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "PinkConnect ID"
    },
    "page": {
      "type": "number",
      "description": "Page number for pagination"
    },
    "per_page": {
      "type": "number",
      "description": "Number of changes per page"
    }
  },
  "required": [
    "PCID"
  ]
}

freshservice_create_change

Create a new change request. Status: 1=Open, 2=Planning, 3=Awaiting Approval, 4=Pending Release, 5=Pending Review, 6=Closed. Priority: 1=Low, 2=Medium, 3=High, 4=Urgent. Risk: 1=Low, 2=Medium, 3=High, 4=Very High. Impact: 1=Low, 2=Medium, 3=High. Change type: 1=Minor, 2=Standard, 3=Major, 4=Emergency. Parameters:

Parameter	Type	Required	Default	Description
`subject`	string	Yes	—	Change request subject
`description`	string	No	—	Change request description (HTML)
`agent_id`	number	No	—	ID of the agent assigned
`requester_id`	number	No	—	ID of the requester
`priority`	number	No	—	Priority: 1=Low, 2=Medium, 3=High, 4=Urgent
`status`	number	No	—	Status: 1=Open, 2=Planning, 3=Awaiting Approval, 4=Pending Release, 5=Pending Review, 6=Closed
`risk`	number	No	—	Risk: 1=Low, 2=Medium, 3=High, 4=Very High
`impact`	number	No	—	Impact: 1=Low, 2=Medium, 3=High
`change_type`	number	No	—	Change type: 1=Minor, 2=Standard, 3=Major, 4=Emergency
`planned_start_date`	string	No	—	Planned start date (ISO 8601 format)
`planned_end_date`	string	No	—	Planned end date (ISO 8601 format)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "PinkConnect ID"
    },
    "subject": {
      "type": "string",
      "description": "Change request subject"
    },
    "description": {
      "type": "string",
      "description": "Change request description (HTML)"
    },
    "agent_id": {
      "type": "number",
      "description": "ID of the agent assigned"
    },
    "requester_id": {
      "type": "number",
      "description": "ID of the requester"
    },
    "priority": {
      "type": "number",
      "description": "Priority: 1=Low, 2=Medium, 3=High, 4=Urgent"
    },
    "status": {
      "type": "number",
      "description": "Status: 1=Open, 2=Planning, 3=Awaiting Approval, 4=Pending Release, 5=Pending Review, 6=Closed"
    },
    "risk": {
      "type": "number",
      "description": "Risk: 1=Low, 2=Medium, 3=High, 4=Very High"
    },
    "impact": {
      "type": "number",
      "description": "Impact: 1=Low, 2=Medium, 3=High"
    },
    "change_type": {
      "type": "number",
      "description": "Change type: 1=Minor, 2=Standard, 3=Major, 4=Emergency"
    },
    "planned_start_date": {
      "type": "string",
      "description": "Planned start date (ISO 8601 format)"
    },
    "planned_end_date": {
      "type": "string",
      "description": "Planned end date (ISO 8601 format)"
    }
  },
  "required": [
    "PCID",
    "subject"
  ]
}

freshservice_list_problems

List all problems with optional pagination. Status values: 1=Open, 2=Change Requested, 3=Closed. Parameters:

Parameter	Type	Required	Default	Description
`page`	number	No	—	Page number for pagination
`per_page`	number	No	—	Number of problems per page

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "PinkConnect ID"
    },
    "page": {
      "type": "number",
      "description": "Page number for pagination"
    },
    "per_page": {
      "type": "number",
      "description": "Number of problems per page"
    }
  },
  "required": [
    "PCID"
  ]
}

freshservice_create_problem

Create a new problem record. Status: 1=Open, 2=Change Requested, 3=Closed. Priority: 1=Low, 2=Medium, 3=High, 4=Urgent. Impact: 1=Low, 2=Medium, 3=High. Parameters:

Parameter	Type	Required	Default	Description
`subject`	string	Yes	—	Problem subject
`description`	string	No	—	Problem description (HTML)
`agent_id`	number	No	—	ID of the agent assigned
`requester_id`	number	No	—	ID of the requester
`priority`	number	No	—	Priority: 1=Low, 2=Medium, 3=High, 4=Urgent
`status`	number	No	—	Status: 1=Open, 2=Change Requested, 3=Closed
`impact`	number	No	—	Impact: 1=Low, 2=Medium, 3=High
`due_by`	string	No	—	Due date (ISO 8601 format)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "PinkConnect ID"
    },
    "subject": {
      "type": "string",
      "description": "Problem subject"
    },
    "description": {
      "type": "string",
      "description": "Problem description (HTML)"
    },
    "agent_id": {
      "type": "number",
      "description": "ID of the agent assigned"
    },
    "requester_id": {
      "type": "number",
      "description": "ID of the requester"
    },
    "priority": {
      "type": "number",
      "description": "Priority: 1=Low, 2=Medium, 3=High, 4=Urgent"
    },
    "status": {
      "type": "number",
      "description": "Status: 1=Open, 2=Change Requested, 3=Closed"
    },
    "impact": {
      "type": "number",
      "description": "Impact: 1=Low, 2=Medium, 3=High"
    },
    "due_by": {
      "type": "string",
      "description": "Due date (ISO 8601 format)"
    }
  },
  "required": [
    "PCID",
    "subject"
  ]
}

freshservice_list_service_catalog_items

List all service catalog items with optional pagination. Service catalog items are the services that requesters can browse and submit requests for. Parameters:

Parameter	Type	Required	Default	Description
`page`	number	No	—	Page number for pagination
`per_page`	number	No	—	Number of items per page

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "PinkConnect ID"
    },
    "page": {
      "type": "number",
      "description": "Page number for pagination"
    },
    "per_page": {
      "type": "number",
      "description": "Number of items per page"
    }
  },
  "required": [
    "PCID"
  ]
}

Triggers API

Platform API

Embedded MCP Servers

Application MCP Servers

Tools

freshservice_list_tickets

freshservice_get_ticket

freshservice_create_ticket

freshservice_update_ticket

freshservice_list_assets

freshservice_create_asset

freshservice_list_requesters

freshservice_create_requester

freshservice_list_agents

freshservice_create_agent

freshservice_list_departments

freshservice_create_department

freshservice_delete_ticket

freshservice_list_ticket_conversations

freshservice_add_ticket_note

freshservice_reply_to_ticket

freshservice_get_asset

freshservice_update_asset

freshservice_search_assets

freshservice_list_agent_groups

freshservice_list_locations

freshservice_list_changes

freshservice_create_change

freshservice_list_problems

freshservice_create_problem

freshservice_list_service_catalog_items

Triggers API

Platform API

Embedded MCP Servers

Application MCP Servers

​Tools

​freshservice_list_tickets

​freshservice_get_ticket

​freshservice_create_ticket

​freshservice_update_ticket

​freshservice_list_assets

​freshservice_create_asset

​freshservice_list_requesters

​freshservice_create_requester

​freshservice_list_agents

​freshservice_create_agent

​freshservice_list_departments

​freshservice_create_department

​freshservice_delete_ticket

​freshservice_list_ticket_conversations

​freshservice_add_ticket_note

​freshservice_reply_to_ticket

​freshservice_get_asset

​freshservice_update_asset

​freshservice_search_assets

​freshservice_list_agent_groups

​freshservice_list_locations

​freshservice_list_changes

​freshservice_create_change

​freshservice_list_problems

​freshservice_create_problem

​freshservice_list_service_catalog_items

Tools

freshservice_list_tickets

freshservice_get_ticket

freshservice_create_ticket

freshservice_update_ticket

freshservice_list_assets

freshservice_create_asset

freshservice_list_requesters

freshservice_create_requester

freshservice_list_agents

freshservice_create_agent

freshservice_list_departments

freshservice_create_department

freshservice_delete_ticket

freshservice_list_ticket_conversations

freshservice_add_ticket_note

freshservice_reply_to_ticket

freshservice_get_asset

freshservice_update_asset

freshservice_search_assets

freshservice_list_agent_groups

freshservice_list_locations

freshservice_list_changes

freshservice_create_change

freshservice_list_problems

freshservice_create_problem

freshservice_list_service_catalog_items