intercom

Server path: /intercom | Type: Application | PCID required: Yes Intercom integration for Fin AI agent, conversations, contacts, knowledge management, notes, tags, and tickets

Tools

Tool	Description
`intercom_start_fin_conversation`	Start a new Fin conversation on behalf of a user. Sends an initial user message and optional user/context data into Fin. Returns the Fin conversation ID, current status, reply HTML, and metadata.
`intercom_send_fin_reply`	Continue an existing Fin conversation by sending a follow-up user message. Returns updated status, reply HTML, and metadata.
`intercom_get_fin_conversation_metadata`	Retrieve metadata for a Fin conversation (state, tags, ai_agent, contacts, etc.). Use the Intercom conversation ID returned by intercom_start_fin_conversation or intercom_send_fin_reply.
`intercom_list_fin_content_sources`	List content sources used by Fin for knowledge.
`intercom_create_fin_content_source`	Create a new content source for Fin knowledge.
`intercom_update_fin_content_source`	Update an existing content source for Fin.
`intercom_list_fin_external_pages`	List external pages (documents) Fin can use as knowledge. Optionally filter by source ID or external ID.
`intercom_upsert_fin_external_page`	Create or update an External Page used by Fin for knowledge. Uses the external_id as a stable identifier for upsert behavior.
`intercom_delete_fin_external_page`	Delete an External Page from Fin knowledge.
`intercom_list_conversations`	List Intercom conversations with optional sorting and pagination.
`intercom_search_conversations`	Search Intercom conversations using a query object with filters for attributes, tags, date ranges, assignees, and state.
`intercom_get_conversation`	Fetch full details for an Intercom conversation including parts, participants, tags, and stats.
`intercom_reply_to_conversation`	Post a reply into an existing Intercom conversation.
`intercom_create_conversation`	Open a new Intercom conversation with a contact.
`intercom_list_contacts`	List Intercom contacts with pagination.
`intercom_search_contacts`	Search Intercom contacts by attributes such as name, email, phone, tags, and custom properties.
`intercom_get_contact`	Retrieve a single Intercom contact with full details including custom attributes and activity.
`intercom_create_or_update_contact`	Upsert an Intercom contact by email or external ID. Creates a new contact if none exists, or updates the existing one.
`intercom_delete_contact`	Delete an Intercom contact by ID.
`intercom_list_contact_notes`	List notes attached to an Intercom contact.
`intercom_create_contact_note`	Attach a note to an Intercom contact (e.g., a summary from Fin or internal context).
`intercom_add_tag_to_conversation`	Apply a tag to an Intercom conversation for routing, analytics, or categorization. Requires the Intercom tag ID (from list tags or conversation tag objects).
`intercom_remove_tag_from_conversation`	Remove a tag from an Intercom conversation. Requires the Intercom tag ID (from the conversation’s tags).
`intercom_create_ticket`	Create a structured ticket. Requires Intercom Tickets to be enabled. Title and description are sent as default_title and default_description under ticket_attributes.
`intercom_update_ticket`	Update an existing Intercom ticket.
`intercom_list_ticket_types`	List all ticket types configured in the Intercom workspace. Useful for finding the ticket_type_id needed to create tickets.

intercom_start_fin_conversation

Start a new Fin conversation on behalf of a user. Sends an initial user message and optional user/context data into Fin. Returns the Fin conversation ID, current status, reply HTML, and metadata. Parameters:

Parameter	Type	Required	Default	Description
`message`	string	Yes	—	Initial user message to send to Fin
`conversation_id`	string	No	—	External conversation ID to associate with this Fin conversation
`user`	object	No	—	User identity
`timestamp`	string	No	—	ISO 8601 timestamp of the message (e.g., 2025-01-24T10:01:20.000Z)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "message": {
      "type": "string",
      "description": "Initial user message to send to Fin"
    },
    "conversation_id": {
      "type": "string",
      "description": "External conversation ID to associate with this Fin conversation"
    },
    "user": {
      "type": "object",
      "properties": {
        "id": {
          "type": "string",
          "description": "User ID in Intercom"
        },
        "name": {
          "type": "string",
          "description": "User display name"
        },
        "email": {
          "type": "string",
          "description": "User email"
        }
      },
      "description": "User identity"
    },
    "timestamp": {
      "type": "string",
      "description": "ISO 8601 timestamp of the message (e.g., 2025-01-24T10:01:20.000Z)"
    }
  },
  "required": [
    "PCID",
    "message"
  ]
}

intercom_send_fin_reply

Continue an existing Fin conversation by sending a follow-up user message. Returns updated status, reply HTML, and metadata. Parameters:

Parameter	Type	Required	Default	Description
`conversation_id`	string	Yes	—	Intercom conversation ID to continue
`message`	string	Yes	—	Follow-up user message
`user`	object	No	—	User identity
`timestamp`	string	No	—	ISO 8601 timestamp of the message (e.g., 2025-01-24T10:01:20.000Z)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "conversation_id": {
      "type": "string",
      "description": "Intercom conversation ID to continue"
    },
    "message": {
      "type": "string",
      "description": "Follow-up user message"
    },
    "user": {
      "type": "object",
      "properties": {
        "id": {
          "type": "string",
          "description": "User ID in Intercom"
        },
        "name": {
          "type": "string",
          "description": "User display name"
        },
        "email": {
          "type": "string",
          "description": "User email"
        }
      },
      "description": "User identity"
    },
    "timestamp": {
      "type": "string",
      "description": "ISO 8601 timestamp of the message (e.g., 2025-01-24T10:01:20.000Z)"
    }
  },
  "required": [
    "PCID",
    "conversation_id",
    "message"
  ]
}

intercom_get_fin_conversation_metadata

Retrieve metadata for a Fin conversation (state, tags, ai_agent, contacts, etc.). Use the Intercom conversation ID returned by intercom_start_fin_conversation or intercom_send_fin_reply. Parameters:

Parameter	Type	Required	Default	Description
`conversation_id`	string	Yes	—	Intercom conversation ID (same ID returned by intercom_start_fin_conversation and intercom_send_fin_reply)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "conversation_id": {
      "type": "string",
      "description": "Intercom conversation ID (same ID returned by intercom_start_fin_conversation and intercom_send_fin_reply)"
    }
  },
  "required": [
    "PCID",
    "conversation_id"
  ]
}

intercom_list_fin_content_sources

List content sources used by Fin for knowledge. Parameters:

Parameter	Type	Required	Default	Description
`page`	number	No	—	Page number for pagination
`per_page`	number	No	—	Number of results per page

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "page": {
      "type": "number",
      "description": "Page number for pagination"
    },
    "per_page": {
      "type": "number",
      "description": "Number of results per page"
    }
  },
  "required": [
    "PCID"
  ]
}

intercom_create_fin_content_source

Create a new content source for Fin knowledge. Parameters:

Parameter	Type	Required	Default	Description
`name`	string	Yes	—	Name of the content source
`description`	string	No	—	Description of the content source
`config`	object	No	—	Configuration (audience, visibility, etc.)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "name": {
      "type": "string",
      "description": "Name of the content source"
    },
    "description": {
      "type": "string",
      "description": "Description of the content source"
    },
    "config": {
      "type": "object",
      "additionalProperties": true,
      "description": "Configuration (audience, visibility, etc.)"
    }
  },
  "required": [
    "PCID",
    "name"
  ]
}

intercom_update_fin_content_source

Update an existing content source for Fin. Parameters:

Parameter	Type	Required	Default	Description
`source_id`	string	Yes	—	Content source ID to update
`name`	string	No	—	Updated name
`description`	string	No	—	Updated description
`config`	object	No	—	Updated configuration

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "source_id": {
      "type": "string",
      "description": "Content source ID to update"
    },
    "name": {
      "type": "string",
      "description": "Updated name"
    },
    "description": {
      "type": "string",
      "description": "Updated description"
    },
    "config": {
      "type": "object",
      "additionalProperties": true,
      "description": "Updated configuration"
    }
  },
  "required": [
    "PCID",
    "source_id"
  ]
}

intercom_list_fin_external_pages

List external pages (documents) Fin can use as knowledge. Optionally filter by source ID or external ID. Parameters:

Parameter	Type	Required	Default	Description
`source_id`	string	No	—	Filter by content source ID
`external_id`	string	No	—	Filter by external page ID
`page`	number	No	—	Page number for pagination
`per_page`	number	No	—	Number of results per page

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "source_id": {
      "type": "string",
      "description": "Filter by content source ID"
    },
    "external_id": {
      "type": "string",
      "description": "Filter by external page ID"
    },
    "page": {
      "type": "number",
      "description": "Page number for pagination"
    },
    "per_page": {
      "type": "number",
      "description": "Number of results per page"
    }
  },
  "required": [
    "PCID"
  ]
}

intercom_upsert_fin_external_page

Create or update an External Page used by Fin for knowledge. Uses the external_id as a stable identifier for upsert behavior. Parameters:

Parameter	Type	Required	Default	Description
`external_id`	string	Yes	—	Your stable identifier for the page (used for upsert)
`title`	string	Yes	—	Page title
`body`	string	Yes	—	Page content (HTML or markdown)
`url`	string	No	—	Source URL of the page
`source_id`	string	No	—	Content source ID this page belongs to
`metadata`	object	No	—	Additional metadata

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "external_id": {
      "type": "string",
      "description": "Your stable identifier for the page (used for upsert)"
    },
    "title": {
      "type": "string",
      "description": "Page title"
    },
    "body": {
      "type": "string",
      "description": "Page content (HTML or markdown)"
    },
    "url": {
      "type": "string",
      "description": "Source URL of the page"
    },
    "source_id": {
      "type": "string",
      "description": "Content source ID this page belongs to"
    },
    "metadata": {
      "type": "object",
      "additionalProperties": true,
      "description": "Additional metadata"
    }
  },
  "required": [
    "PCID",
    "external_id",
    "title",
    "body"
  ]
}

intercom_delete_fin_external_page

Delete an External Page from Fin knowledge. Parameters:

Parameter	Type	Required	Default	Description
`external_id`	string	No	—	External ID of the page to delete
`page_id`	string	No	—	Intercom page ID to delete (provide either external_id or page_id)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "external_id": {
      "type": "string",
      "description": "External ID of the page to delete"
    },
    "page_id": {
      "type": "string",
      "description": "Intercom page ID to delete (provide either external_id or page_id)"
    }
  },
  "required": [
    "PCID"
  ]
}

intercom_list_conversations

List Intercom conversations with optional sorting and pagination. Parameters:

Parameter	Type	Required	Default	Description
`page`	number	No	—	Page number for pagination
`per_page`	number	No	—	Number of results per page
`sort`	string	No	—	Field to sort by (e.g., created_at, updated_at)
`order`	string	No	—	Sort order

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "page": {
      "type": "number",
      "description": "Page number for pagination"
    },
    "per_page": {
      "type": "number",
      "description": "Number of results per page"
    },
    "sort": {
      "type": "string",
      "description": "Field to sort by (e.g., created_at, updated_at)"
    },
    "order": {
      "type": "string",
      "enum": [
        "asc",
        "desc"
      ],
      "description": "Sort order"
    }
  },
  "required": [
    "PCID"
  ]
}

intercom_search_conversations

Search Intercom conversations using a query object with filters for attributes, tags, date ranges, assignees, and state. Parameters:

Parameter	Type	Required	Default	Description
`query`	object	Yes	—	Search query object with filters (attributes, tags, date ranges, etc.)
`page`	number	No	—	Page number for pagination
`per_page`	number	No	—	Number of results per page

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "query": {
      "type": "object",
      "additionalProperties": true,
      "description": "Search query object with filters (attributes, tags, date ranges, etc.)"
    },
    "page": {
      "type": "number",
      "description": "Page number for pagination"
    },
    "per_page": {
      "type": "number",
      "description": "Number of results per page"
    }
  },
  "required": [
    "PCID",
    "query"
  ]
}

intercom_get_conversation

Fetch full details for an Intercom conversation including parts, participants, tags, and stats. Parameters:

Parameter	Type	Required	Default	Description
`conversation_id`	string	Yes	—	Conversation ID to retrieve

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "conversation_id": {
      "type": "string",
      "description": "Conversation ID to retrieve"
    }
  },
  "required": [
    "PCID",
    "conversation_id"
  ]
}

intercom_reply_to_conversation

Post a reply into an existing Intercom conversation. Parameters:

Parameter	Type	Required	Default	Description
`conversation_id`	string	Yes	—	Conversation ID to reply to
`message_type`	string	Yes	—	Message type (comment for user-visible reply, note for internal)
`type`	string	Yes	—	Author type of the reply
`body`	string	Yes	—	Reply message body (HTML supported)
`intercom_user_id`	string	No	—	Intercom user ID of the author (required when type is “user”)
`attachments`	object[]	No	—	File attachments
`metadata`	object	No	—	Additional metadata

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "conversation_id": {
      "type": "string",
      "description": "Conversation ID to reply to"
    },
    "message_type": {
      "type": "string",
      "enum": [
        "comment",
        "note"
      ],
      "description": "Message type (comment for user-visible reply, note for internal)"
    },
    "type": {
      "type": "string",
      "enum": [
        "admin",
        "user",
        "bot"
      ],
      "description": "Author type of the reply"
    },
    "body": {
      "type": "string",
      "description": "Reply message body (HTML supported)"
    },
    "intercom_user_id": {
      "type": "string",
      "description": "Intercom user ID of the author (required when type is \"user\")"
    },
    "attachments": {
      "type": "array",
      "items": {
        "type": "object",
        "additionalProperties": true
      },
      "description": "File attachments"
    },
    "metadata": {
      "type": "object",
      "additionalProperties": true,
      "description": "Additional metadata"
    }
  },
  "required": [
    "PCID",
    "conversation_id",
    "message_type",
    "type",
    "body"
  ]
}

intercom_create_conversation

Open a new Intercom conversation with a contact. Parameters:

Parameter	Type	Required	Default	Description
`contact_id`	string	No	—	Contact ID (provide contact_id or email)
`email`	string	No	—	Contact email (provide contact_id or email)
`body`	string	Yes	—	Initial message body
`from`	object	Yes	—	Sender identity
`metadata`	object	No	—	Additional metadata

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "contact_id": {
      "type": "string",
      "description": "Contact ID (provide contact_id or email)"
    },
    "email": {
      "type": "string",
      "description": "Contact email (provide contact_id or email)"
    },
    "body": {
      "type": "string",
      "description": "Initial message body"
    },
    "from": {
      "type": "object",
      "properties": {
        "type": {
          "type": "string",
          "description": "Sender type (admin, bot)"
        },
        "id": {
          "type": "string",
          "description": "Sender ID"
        }
      },
      "description": "Sender identity"
    },
    "metadata": {
      "type": "object",
      "additionalProperties": true,
      "description": "Additional metadata"
    }
  },
  "required": [
    "PCID",
    "body",
    "from"
  ]
}

intercom_list_contacts

List Intercom contacts with pagination. Parameters:

Parameter	Type	Required	Default	Description
`page`	number	No	—	Page number for pagination
`per_page`	number	No	—	Number of results per page

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "page": {
      "type": "number",
      "description": "Page number for pagination"
    },
    "per_page": {
      "type": "number",
      "description": "Number of results per page"
    }
  },
  "required": [
    "PCID"
  ]
}

intercom_search_contacts

Search Intercom contacts by attributes such as name, email, phone, tags, and custom properties. Parameters:

Parameter	Type	Required	Default	Description
`query`	object	Yes	—	Search query object with filters (properties, tags, etc.)
`page`	number	No	—	Page number for pagination
`per_page`	number	No	—	Number of results per page

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "query": {
      "type": "object",
      "additionalProperties": true,
      "description": "Search query object with filters (properties, tags, etc.)"
    },
    "page": {
      "type": "number",
      "description": "Page number for pagination"
    },
    "per_page": {
      "type": "number",
      "description": "Number of results per page"
    }
  },
  "required": [
    "PCID",
    "query"
  ]
}

intercom_get_contact

Retrieve a single Intercom contact with full details including custom attributes and activity. Parameters:

Parameter	Type	Required	Default	Description
`contact_id`	string	Yes	—	Contact ID to retrieve

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "contact_id": {
      "type": "string",
      "description": "Contact ID to retrieve"
    }
  },
  "required": [
    "PCID",
    "contact_id"
  ]
}

intercom_create_or_update_contact

Upsert an Intercom contact by email or external ID. Creates a new contact if none exists, or updates the existing one. Parameters:

Parameter	Type	Required	Default	Description
`contact_id`	string	No	—	Existing contact ID to update
`email`	string	No	—	Contact email (used for matching)
`external_id`	string	No	—	External ID (used for matching)
`attributes`	object	No	—	Contact attributes to set (name, phone, custom_attributes, etc.)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "contact_id": {
      "type": "string",
      "description": "Existing contact ID to update"
    },
    "email": {
      "type": "string",
      "description": "Contact email (used for matching)"
    },
    "external_id": {
      "type": "string",
      "description": "External ID (used for matching)"
    },
    "attributes": {
      "type": "object",
      "additionalProperties": true,
      "description": "Contact attributes to set (name, phone, custom_attributes, etc.)"
    }
  },
  "required": [
    "PCID"
  ]
}

intercom_delete_contact

Delete an Intercom contact by ID. Parameters:

Parameter	Type	Required	Default	Description
`contact_id`	string	Yes	—	Contact ID to delete

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "contact_id": {
      "type": "string",
      "description": "Contact ID to delete"
    }
  },
  "required": [
    "PCID",
    "contact_id"
  ]
}

intercom_list_contact_notes

List notes attached to an Intercom contact. Parameters:

Parameter	Type	Required	Default	Description
`contact_id`	string	Yes	—	Contact ID to list notes for
`page`	number	No	—	Page number for pagination
`per_page`	number	No	—	Number of results per page

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "contact_id": {
      "type": "string",
      "description": "Contact ID to list notes for"
    },
    "page": {
      "type": "number",
      "description": "Page number for pagination"
    },
    "per_page": {
      "type": "number",
      "description": "Number of results per page"
    }
  },
  "required": [
    "PCID",
    "contact_id"
  ]
}

intercom_create_contact_note

Attach a note to an Intercom contact (e.g., a summary from Fin or internal context). Parameters:

Parameter	Type	Required	Default	Description
`contact_id`	string	Yes	—	Contact ID to attach the note to
`body`	string	Yes	—	Note content
`metadata`	object	No	—	Additional metadata

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "contact_id": {
      "type": "string",
      "description": "Contact ID to attach the note to"
    },
    "body": {
      "type": "string",
      "description": "Note content"
    },
    "metadata": {
      "type": "object",
      "additionalProperties": true,
      "description": "Additional metadata"
    }
  },
  "required": [
    "PCID",
    "contact_id",
    "body"
  ]
}

intercom_add_tag_to_conversation

Apply a tag to an Intercom conversation for routing, analytics, or categorization. Requires the Intercom tag ID (from list tags or conversation tag objects). Parameters:

Parameter	Type	Required	Default	Description
`conversation_id`	string	Yes	—	Conversation ID to tag
`tag_id`	string	Yes	—	Intercom tag ID (e.g. “7522907”)
`admin_id`	string	No	—	Intercom admin ID (required by API if not injected by proxy)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "conversation_id": {
      "type": "string",
      "description": "Conversation ID to tag"
    },
    "tag_id": {
      "type": "string",
      "description": "Intercom tag ID (e.g. \"7522907\")"
    },
    "admin_id": {
      "type": "string",
      "description": "Intercom admin ID (required by API if not injected by proxy)"
    }
  },
  "required": [
    "PCID",
    "conversation_id",
    "tag_id"
  ]
}

intercom_remove_tag_from_conversation

Remove a tag from an Intercom conversation. Requires the Intercom tag ID (from the conversation’s tags). Parameters:

Parameter	Type	Required	Default	Description
`conversation_id`	string	Yes	—	Conversation ID to remove tag from
`tag_id`	string	Yes	—	Intercom tag ID (e.g. “7522907”)
`admin_id`	string	No	—	Intercom admin ID (required by API if not injected by proxy)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "conversation_id": {
      "type": "string",
      "description": "Conversation ID to remove tag from"
    },
    "tag_id": {
      "type": "string",
      "description": "Intercom tag ID (e.g. \"7522907\")"
    },
    "admin_id": {
      "type": "string",
      "description": "Intercom admin ID (required by API if not injected by proxy)"
    }
  },
  "required": [
    "PCID",
    "conversation_id",
    "tag_id"
  ]
}

intercom_create_ticket

Create a structured ticket. Requires Intercom Tickets to be enabled. Title and description are sent as default_title and default_description under ticket_attributes. Parameters:

Parameter	Type	Required	Default	Description
`ticket_type_id`	number	Yes	—	Ticket type ID (required, numeric). Find in Intercom Settings > Tickets > Ticket Types.
`title`	string	Yes	—	Ticket title (sent as default_title)
`description`	string	Yes	—	Ticket description (sent as default_description)
`contacts`	object[]	No	—	Array of contacts to associate with the ticket
`ticket_attributes`	object	No	—	Additional custom ticket attributes beyond title and description

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "ticket_type_id": {
      "type": "number",
      "description": "Ticket type ID (required, numeric). Find in Intercom Settings > Tickets > Ticket Types."
    },
    "title": {
      "type": "string",
      "description": "Ticket title (sent as _default_title_)"
    },
    "description": {
      "type": "string",
      "description": "Ticket description (sent as _default_description_)"
    },
    "contacts": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "id": {
            "type": "string",
            "description": "Contact ID"
          }
        }
      },
      "description": "Array of contacts to associate with the ticket"
    },
    "ticket_attributes": {
      "type": "object",
      "additionalProperties": true,
      "description": "Additional custom ticket attributes beyond title and description"
    }
  },
  "required": [
    "PCID",
    "ticket_type_id",
    "title",
    "description"
  ]
}

intercom_update_ticket

Update an existing Intercom ticket. Parameters:

Parameter	Type	Required	Default	Description
`ticket_id`	string	Yes	—	Ticket ID to update
`status`	string	No	—	Updated ticket status
`assignee_id`	string	No	—	Admin/team ID to assign the ticket to
`ticket_attributes`	object	No	—	Ticket attributes to update (e.g., default_title, default_description, custom fields)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    },
    "ticket_id": {
      "type": "string",
      "description": "Ticket ID to update"
    },
    "status": {
      "type": "string",
      "description": "Updated ticket status"
    },
    "assignee_id": {
      "type": "string",
      "description": "Admin/team ID to assign the ticket to"
    },
    "ticket_attributes": {
      "type": "object",
      "additionalProperties": true,
      "description": "Ticket attributes to update (e.g., _default_title_, _default_description_, custom fields)"
    }
  },
  "required": [
    "PCID",
    "ticket_id"
  ]
}

intercom_list_ticket_types

List all ticket types configured in the Intercom workspace. Useful for finding the ticket_type_id needed to create tickets.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID"
    }
  },
  "required": [
    "PCID"
  ]
}

Triggers API

Platform API

Embedded MCP Servers

Application MCP Servers

Tools

intercom_start_fin_conversation

intercom_send_fin_reply

intercom_get_fin_conversation_metadata

intercom_list_fin_content_sources

intercom_create_fin_content_source

intercom_update_fin_content_source

intercom_list_fin_external_pages

intercom_upsert_fin_external_page

intercom_delete_fin_external_page

intercom_list_conversations

intercom_search_conversations

intercom_get_conversation

intercom_reply_to_conversation

intercom_create_conversation

intercom_list_contacts

intercom_search_contacts

intercom_get_contact

intercom_create_or_update_contact

intercom_delete_contact

intercom_list_contact_notes

intercom_create_contact_note

intercom_add_tag_to_conversation

intercom_remove_tag_from_conversation

intercom_create_ticket

intercom_update_ticket

intercom_list_ticket_types

Triggers API

Platform API

Embedded MCP Servers

Application MCP Servers

​Tools

​intercom_start_fin_conversation

​intercom_send_fin_reply

​intercom_get_fin_conversation_metadata

​intercom_list_fin_content_sources

​intercom_create_fin_content_source

​intercom_update_fin_content_source

​intercom_list_fin_external_pages

​intercom_upsert_fin_external_page

​intercom_delete_fin_external_page

​intercom_list_conversations

​intercom_search_conversations

​intercom_get_conversation

​intercom_reply_to_conversation

​intercom_create_conversation

​intercom_list_contacts

​intercom_search_contacts

​intercom_get_contact

​intercom_create_or_update_contact

​intercom_delete_contact

​intercom_list_contact_notes

​intercom_create_contact_note

​intercom_add_tag_to_conversation

​intercom_remove_tag_from_conversation

​intercom_create_ticket

​intercom_update_ticket

​intercom_list_ticket_types

Tools

intercom_start_fin_conversation

intercom_send_fin_reply

intercom_get_fin_conversation_metadata

intercom_list_fin_content_sources

intercom_create_fin_content_source

intercom_update_fin_content_source

intercom_list_fin_external_pages

intercom_upsert_fin_external_page

intercom_delete_fin_external_page

intercom_list_conversations

intercom_search_conversations

intercom_get_conversation

intercom_reply_to_conversation

intercom_create_conversation

intercom_list_contacts

intercom_search_contacts

intercom_get_contact

intercom_create_or_update_contact

intercom_delete_contact

intercom_list_contact_notes

intercom_create_contact_note

intercom_add_tag_to_conversation

intercom_remove_tag_from_conversation

intercom_create_ticket

intercom_update_ticket

intercom_list_ticket_types