Manage IT service workflows with the ServiceNow platform.
Manage IT service workflows with the ServiceNow platform, including creating and updating incidents, retrieving incident details, and automating IT service management processes for efficient workflow operations.
Required:
action
- The operation to perform (get-incident, create-incident, update-incident)Optional:
sys-id
- ServiceNow system ID for the incidentincident-number
- Incident number for referencepriority
- Incident priority levelcategory
- Incident categoryassigned-to
- Person assigned to the incidentRetrieve details of a specific incident using its unique ID
Parameters:
sys-id
(required) - The ServiceNow system ID of the incidentExample:
Response:
Create a new incident in ServiceNow
Parameters:
short-description
(required) - Brief description of the incidentdescription
(required) - Detailed description of the incidentcaller-id
(required) - Person reporting the incidentpriority
(required) - Priority level (1 - Critical, 2 - High, 3 - Moderate, 4 - Low)category
(optional) - Incident categoryExample:
Response:
Update details of an existing incident in ServiceNow
Parameters:
sys-id
(required) - The ServiceNow system ID of the incident to updatestate
(optional) - New state of the incident (New, In Progress, Resolved, Closed)assigned-to
(optional) - Person to assign the incident towork-notes
(optional) - Work notes to add to the incidentpriority
(optional) - New priority levelExample:
Response:
ServiceNow uses system IDs (sys_id) as unique identifiers for all records. Priority levels range from 1 (Critical) to 4 (Low). Incident states include New, In Progress, Resolved, and Closed. Work notes are used for internal communication and tracking progress on incidents.