The /freshdesk command enables you to manage help desk tickets, contacts, and knowledge base articles. Perfect for:

• Managing support tickets
• Tracking customer issues
• Creating contacts
• Searching tickets
• Managing knowledge base

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Basic Usage

Use the command to interact with Freshdesk:

/freshdesk list all open tickets

/freshdesk create ticket "Software Installation Help" for customer@example.com

/freshdesk search tickets with tag "installation"

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Key Features

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Ticket Management

• List all tickets
• Create new tickets
• Update ticket status
• Assign responders
• Add tags and notes

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Contact Management

• List contacts
• Create new contacts
• Link to companies
• Update contact info

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Search Capabilities

• Search by status
• Filter by priority
• Find by tags
• Query multiple fields

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Knowledge Base

• List articles
• Filter by category
• Track article views
• Organize by folders

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Example Commands

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List Tickets

/freshdesk show all tickets

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Get Ticket Details

/freshdesk get ticket 12345

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Create Ticket

/freshdesk create ticket "Feature Request" description "Need CSV export" priority 2 for user@example.com

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Update Ticket

/freshdesk update ticket 12345 status resolved priority 3

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List Contacts

/freshdesk list all contacts

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Create Contact

/freshdesk create contact "John Smith" email john@example.com phone +1234567890

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Search Tickets

/freshdesk search tickets with status open and priority high

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Knowledge Base

/freshdesk list knowledge base articles in folder 10

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Ticket Status Values

• 2: Open
• 3: Pending
• 4: Resolved
• 5: Closed

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Priority Levels

• 1: Low
• 2: Medium
• 3: High
• 4: Urgent

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Search Query Format

Use field:value format:

• status:2 - Open tickets
• priority:1 - Low priority
• tags:'installation' - Tagged tickets
• Combine with AND/OR operators

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Custom Fields

Access custom fields with cf_ prefix:

• cf_department
• cf_software_version
• cf_approved

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Tips

• Use tags for easy categorization
• Set due dates for SLA tracking
• Add CC emails for notifications
• Use custom fields for extra data