The /freshdesk
command enables you to manage help desk tickets, contacts, and knowledge base articles. Perfect for:
- Managing support tickets
- Tracking customer issues
- Creating contacts
- Searching tickets
- Managing knowledge base
Basic Usage
Use the command to interact with Freshdesk:
/freshdesk list all open tickets
/freshdesk create ticket "Software Installation Help" for customer@example.com
/freshdesk search tickets with tag "installation"
Key Features
Ticket Management
- List all tickets
- Create new tickets
- Update ticket status
- Assign responders
- Add tags and notes
- List contacts
- Create new contacts
- Link to companies
- Update contact info
Search Capabilities
- Search by status
- Filter by priority
- Find by tags
- Query multiple fields
Knowledge Base
- List articles
- Filter by category
- Track article views
- Organize by folders
Example Commands
List Tickets
/freshdesk show all tickets
Get Ticket Details
/freshdesk get ticket 12345
Create Ticket
/freshdesk create ticket "Feature Request" description "Need CSV export" priority 2 for user@example.com
Update Ticket
/freshdesk update ticket 12345 status resolved priority 3
/freshdesk list all contacts
/freshdesk create contact "John Smith" email john@example.com phone +1234567890
Search Tickets
/freshdesk search tickets with status open and priority high
Knowledge Base
/freshdesk list knowledge base articles in folder 10
Ticket Status Values
2
: Open
3
: Pending
4
: Resolved
5
: Closed
Priority Levels
1
: Low
2
: Medium
3
: High
4
: Urgent
Use field:value format:
status:2
- Open tickets
priority:1
- Low priority
tags:'installation'
- Tagged tickets
- Combine with AND/OR operators
Custom Fields
Access custom fields with cf_
prefix:
cf_department
cf_software_version
cf_approved
Tips
- Use tags for easy categorization
- Set due dates for SLA tracking
- Add CC emails for notifications
- Use custom fields for extra data