The /gong command enables you to manage calls and access sales intelligence data. Perfect for:

• Uploading call recordings
• Searching call history
• Analyzing conversations
• Tracking sales activities
• Managing call metadata

​

Basic Usage

Use the command to interact with Gong:

/gong upload call "Sales Call with Jane Smith" from today at 1:30pm

/gong get call details for ID generated_call_id_67890

/gong search calls from January with keywords "sales" and "demo"

​

Key Features

​

Call Upload

• Add new calls
• Include metadata
• Set participants
• Add custom data
• Specify direction

​

Call Retrieval

• Get call details
• View participants
• Access media URLs
• Check duration
• See disposition

​

Call Search

• Search by date range
• Filter by participants
• Find by keywords
• View extended context
• Access analytics

​

Call Analytics

• Points of interest
• Topic detection
• Tracker information
• Speaker statistics
• Questions asked

​

Example Commands

​

Upload Call

/gong upload call "Intro Call" with John Doe and Jane Smith from https://example.com/call.mp3

​

Get Call Details

/gong show call generated_call_id_67890

​

Search Calls

/gong search calls from 2025-01-01 to 2025-01-31 by user gong_user_id_12345

​

Search with Keywords

/gong find calls containing "pricing" and "contract" from this month

​

Call Upload Fields

​

Required Fields

• actualStart: Call start time
• clientUniqueId: Your unique identifier
• parties: Call participants

​

Optional Fields

• title: Call title
• direction: Inbound/Outbound
• disposition: Call type
• customData: Additional data
• downloadMediaUrl: Recording URL

​

Participant Information

​

Internal Participants

{
  "emailAddress": "john.doe@example.com",
  "mediaChannelId": 1,
  "name": "John Doe",
  "userId": "gong_user_id_12345"
}

​

External Participants

{
  "mediaChannelId": 0,
  "name": "Jane Smith",
  "phoneNumber": "+1 555-555-1212"
}

​

Search Filters

​

Date Range

• fromDateTime: Start date
• toDateTime: End date

​

Participants

• primaryUserIds: Array of user IDs
• Filter by specific users

​

Keywords

• Search call content
• Multiple keywords supported

​

Content Selection

​

Available Fields

• collaboration: Comments
• content: Topics, trackers
• interaction: Questions, speakers
• media: Audio/video URLs
• parties: Participant details

​

Tips

• Use ISO 8601 format for dates
• Include timezone in timestamps
• Media channel 0 for external, 1 for internal
• Keywords search transcripts and titles