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What can you do with it?

Manage calls and sales intelligence with Gong, including uploading new calls with metadata, retrieving call details, and searching calls based on criteria for comprehensive conversation analytics and sales performance tracking.

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How to use it?

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Basic Command Structure

/your-gong-connection [action] [required-parameters] [optional-parameters]

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Parameters

Required:

  • action - The operation to perform (add-call, get-call, search-calls)

Optional:

  • call-id - Gong call ID
  • client-unique-id - Unique client identifier for the call
  • call-title - Title/name for the call
  • download-media-url - URL to download call media file
  • actual-start - Call start time
  • direction - Call direction (Inbound, Outbound)
  • disposition - Call disposition/outcome
  • participants - Call participants information
  • primary-user - Primary user ID
  • search-criteria - Search criteria for call lookup

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Tools

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Add Call

Upload a new call to Gong with metadata and media file information

Parameters:

  • actual-start (required) - Call start time in ISO format
  • client-unique-id (required) - Unique client identifier
  • download-media-url (required) - URL to download call media file
  • call-title (required) - Title/name for the call
  • direction (required) - Call direction (Inbound, Outbound)
  • disposition (optional) - Call disposition/outcome
  • participants (required) - Array of participant information
  • primary-user (required) - Primary user ID

Example:

/your-gong-connection
action: add-call
actual-start: 2025-01-13T01:30:00-08:00
client-unique-id: unique_call_id_12345
download-media-url: https://example.com/path/to/call.mp3
call-title: Sales Call with Jane Smith
direction: Outbound
disposition: Intro Call
participants: [{"emailAddress": "john.doe@example.com", "mediaChannelId": 1, "name": "John Doe", "userId": "gong_user_id_12345"}, {"mediaChannelId": 0, "name": "Jane Smith", "phoneNumber": "+1 555-555-1212"}]
primary-user: gong_user_id_12345

Response:

{
  "callId": "generated_call_id_67890",
  "status": "Processing"
}

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Get Call

Retrieve detailed information about a specific call using its unique ID

Parameters:

  • call-id (required) - Gong call ID

Example:

/your-gong-connection
action: get-call
call-id: generated_call_id_67890

Response:

{
  "callId": "generated_call_id_67890",
  "title": "Sales Call with Jane Smith",
  "actualStart": "2025-01-13T01:30:00-08:00",
  "duration": 3600,
  "primaryUser": {
    "userId": "gong_user_id_12345",
    "name": "John Doe",
    "emailAddress": "john.doe@example.com"
  },
  "parties": [
    {
      "name": "John Doe",
      "emailAddress": "john.doe@example.com",
      "affiliation": "Internal"
    },
    {
      "name": "Jane Smith",
      "phoneNumber": "+1 555-555-1212",
      "affiliation": "External"
    }
  ],
  "direction": "Outbound",
  "disposition": "Intro Call",
  "media": {
    "audioUrl": "https://gong.io/calls/generated_call_id_67890/audio",
    "videoUrl": "https://gong.io/calls/generated_call_id_67890/video"
  }
}

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Search Calls

Search for calls based on specific criteria such as date range, participants, or keywords

Parameters:

  • from-date (optional) - Search from date
  • to-date (optional) - Search to date
  • primary-user-ids (optional) - Array of primary user IDs
  • keywords (optional) - Keywords to search for
  • context (optional) - Content context level (Extended, Basic)
  • include-content (optional) - Include call content analysis
  • include-media (optional) - Include media URLs

Example:

/your-gong-connection
action: search-calls
from-date: 2025-01-01T00:00:00-08:00
to-date: 2025-01-31T23:59:59-08:00
primary-user-ids: ["gong_user_id_12345"]
keywords: ["sales", "demo"]
context: Extended
include-content: true
include-media: true

Response:

{
  "calls": [
    {
      "callId": "generated_call_id_67890",
      "title": "Sales Call with Jane Smith",
      "actualStart": "2025-01-13T01:30:00-08:00",
      "duration": 3600,
      "primaryUser": {
        "userId": "gong_user_id_12345",
        "name": "John Doe",
        "emailAddress": "john.doe@example.com"
      },
      "parties": [
        {
          "name": "John Doe",
          "emailAddress": "john.doe@example.com",
          "affiliation": "Internal"
        },
        {
          "name": "Jane Smith",
          "phoneNumber": "+1 555-555-1212",
          "affiliation": "External"
        }
      ],
      "direction": "Outbound",
      "disposition": "Intro Call",
      "media": {
        "audioUrl": "https://gong.io/calls/generated_call_id_67890/audio",
        "videoUrl": "https://gong.io/calls/generated_call_id_67890/video"
      }
    }
  ],
  "pagination": {
    "totalRecords": 10,
    "pageSize": 10,
    "currentPage": 1
  }
}

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Notes

Gong API requires media file URLs for call uploads. Client unique IDs prevent duplicate call uploads. Participants can be internal (with user IDs) or external (with phone numbers). Media channel IDs identify audio/video streams. Call dispositions categorize call outcomes. Search supports extensive content analysis including topics, keywords, and conversation insights. All timestamps use ISO 8601 format with timezone information.