Manage your customer service operations through Talkdesk including users, intent cards, and customer support workflows
The Talkdesk API allows you to manage customer service operations by accessing user information, creating intent cards for customer support guidance, and managing various customer service workflows within your Talkdesk environment.
Required:
action
- The action to perform (get_users, create_intent_card, etc.)integrationId
- Talkdesk integration ID from configurationOptional:
title
- Title for intent cardslanguage
- Language code for contentpage
- Page number for paginated resultsper_page
- Number of results per pageRetrieve a list of all users in your Talkdesk account.
Parameters:
page
(optional) - Page number (default: 1)per_page
(optional) - Results per page (default: 20)Example:
Response:
Create a new draft intent card for customer support guidance.
Parameters:
title
(required) - Title of the intent cardlanguage
(required) - Language code (e.g., “en-us”)content
(optional) - Card content and attributesExample:
Response:
Uses custom integration ID configuration. Supports user management and intent card creation for customer service workflows. Intent cards help guide agents through customer support scenarios and best practices