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What can you do with it?

Manage your customer support operations with Zendesk, including retrieving tickets, creating new support tickets, searching for specific tickets, and handling customer service workflows efficiently.

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How to use it?

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Basic Command Structure

/your-zendesk-connection [action] [required-parameters] [optional-parameters]

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Parameters

Required:

  • action - The operation to perform (get-tickets, create-ticket, search-ticket)

Optional:

  • ticket-id - Zendesk ticket ID for searches
  • priority - Ticket priority level (low, normal, high, urgent)
  • subject - Ticket subject line
  • body - Ticket description content
  • query - Search query parameters

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Tools

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Get Tickets

Retrieve a list of all tickets

Parameters:

  • No additional parameters required

Example:

/your-zendesk-connection
action: get-tickets

Response:

{
  "tickets": [
    {
      "id": 945,
      "url": "https://d3v-pinkfish.zendesk.com/api/v2/tickets/945.json",
      "external_id": null,
      "created_at": "2024-07-26T02:46:43Z",
      "updated_at": "2024-08-24T20:01:10Z",
      "type": "question",
      "subject": "Subject",
      "raw_subject": "Subject",
      "description": "Description",
      "priority": null,
      "status": "closed",
      "recipient": null,
      "requester_id": 410103033914,
      "submitter_id": 410103033914,
      "assignee_id": 410103033914,
      "organization_id": 370356337994,
      "group_id": 360010100594,
      "collaborator_ids": [],
      "follower_ids": [],
      "email_cc_ids": [],
      "forum_topic_id": null,
      "problem_id": null,
      "has_incidents": false,
      "is_public": true,
      "due_at": null,
      "tags": [],
      "custom_fields": [],
      "satisfaction_rating": {
        "score": "unoffered"
      },
      "sharing_agreement_ids": [],
      "custom_status_id": 1500006665241,
      "encoded_id": "PG54EL-Y99VD",
      "fields": [],
      "followup_ids": [],
      "ticket_form_id": 360003653613,
      "brand_id": 360004648614,
      "allow_channelback": false,
      "allow_attachments": true,
      "from_messaging_channel": false
    }
  ]
}

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Create Ticket

Create a new support ticket

Parameters:

  • subject (required) - The ticket subject line
  • body (required) - The ticket description/body content
  • priority (optional) - Priority level (low, normal, high, urgent)
  • ticket-type (optional) - Type of ticket (question, incident, problem, task)

Example:

/your-zendesk-connection
action: create-ticket
subject: My printer is on fire!
body: The smoke is very colorful.
priority: urgent

Response:

{
  "ticket": {
    "id": 946,
    "url": "https://d3v-pinkfish.zendesk.com/api/v2/tickets/946.json",
    "external_id": null,
    "created_at": "2024-07-26T02:46:43Z",
    "updated_at": "2024-07-26T02:46:43Z",
    "type": "question",
    "subject": "My printer is on fire!",
    "raw_subject": "My printer is on fire!",
    "description": "The smoke is very colorful.",
    "priority": "urgent",
    "status": "new",
    "recipient": null,
    "requester_id": 410103033914,
    "submitter_id": 410103033914,
    "assignee_id": null,
    "organization_id": 370356337994,
    "group_id": 360010100594,
    "collaborator_ids": [],
    "follower_ids": [],
    "email_cc_ids": [],
    "forum_topic_id": null,
    "problem_id": null,
    "has_incidents": false,
    "is_public": true,
    "due_at": null,
    "tags": [],
    "custom_fields": [],
    "satisfaction_rating": {
      "score": "unoffered"
    }
  },
  "audit": {
    "id": 12345,
    "ticket_id": 946,
    "created_at": "2024-07-26T02:46:43Z",
    "author_id": 410103033914,
    "metadata": {},
    "events": []
  }
}

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Search Ticket

Search for a specific ticket by ID

Parameters:

  • ticket-id (required) - The ticket ID to search for

Example:

/your-zendesk-connection
action: search-ticket
ticket-id: 945

Response:

{
  "results": [
    {
      "id": 945,
      "url": "https://d3v-pinkfish.zendesk.com/api/v2/tickets/945.json",
      "external_id": null,
      "created_at": "2024-07-26T02:46:43Z",
      "updated_at": "2024-08-24T20:01:10Z",
      "type": "question",
      "subject": "Subject",
      "raw_subject": "Subject",
      "description": "Description",
      "priority": null,
      "status": "closed",
      "recipient": null,
      "requester_id": 410103033914,
      "submitter_id": 410103033914,
      "assignee_id": 410103033914,
      "organization_id": 370356337994,
      "group_id": 360010100594,
      "collaborator_ids": [],
      "follower_ids": [],
      "email_cc_ids": [],
      "forum_topic_id": null,
      "problem_id": null,
      "has_incidents": false,
      "is_public": true,
      "due_at": null,
      "tags": [],
      "custom_fields": [],
      "satisfaction_rating": {
        "score": "unoffered"
      }
    }
  ],
  "facets": null,
  "next_page": null,
  "previous_page": null,
  "count": 1
}

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Notes

When working with Zendesk API through a proxy, always URL-encode search parameters. For pagination, extract the path from next_page URLs and reconstruct with your proxy base URL rather than using raw URLs directly. Ticket statuses include new, open, pending, hold, solved, and closed. Priority levels are low, normal, high, and urgent.