The /zendesk command enables you to manage customer support tickets and operations. Perfect for:

• Creating support tickets
• Viewing ticket status
• Searching tickets
• Managing ticket priorities
• Tracking customer issues

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Basic Usage

Use the command to interact with Zendesk:

/zendesk list all tickets

/zendesk create urgent ticket "My printer is on fire!" with details "The smoke is very colorful"

/zendesk search for ticket ID 945

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Key Features

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Ticket Management

• View all tickets
• Create new tickets
• Update ticket status
• Set priorities
• Add comments

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Search Capabilities

• Search by ticket ID
• Filter by status
• Find by requester
• Query custom fields
• Advanced filtering

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Ticket Information

• View ticket details
• Check assignee
• See creation date
• Track updates
• Monitor status

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Organization

• Group tickets
• Assign to agents
• Set collaborators
• Manage followers
• Track organizations

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Example Commands

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List All Tickets

/zendesk show all tickets

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Create New Ticket

/zendesk create ticket "Login issues" priority normal description "Cannot access account"

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Search Tickets

/zendesk find ticket 945

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Create Urgent Ticket

/zendesk create urgent ticket "System down" with comment "Production server not responding"

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Search by Status

/zendesk find all open tickets

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Ticket Properties

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Priority Levels

• urgent: Immediate attention needed
• high: Important issue
• normal: Standard priority
• low: Non-critical issue

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Status Options

• new: Just created
• open: Being worked on
• pending: Awaiting response
• hold: On hold
• solved: Issue resolved
• closed: Ticket closed

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Ticket Types

• question: General inquiry
• incident: Service issue
• problem: Root cause ticket
• task: Action item

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Ticket Structure

Key fields in tickets:

• id: Unique identifier
• subject: Ticket title
• description: Initial message
• requester_id: Who created it
• assignee_id: Agent assigned
• status: Current state
• priority: Urgency level
• created_at: Creation time
• updated_at: Last modified

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Creating Tickets

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Required Fields

• subject: Brief description
• comment.body: Detailed information

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Optional Fields

• priority: Set urgency
• type: Categorize ticket
• tags: Add labels
• custom_fields: Extra data

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Search Operations

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Query Examples

/zendesk search for tickets with status:open

/zendesk find tickets assigned to me

/zendesk search tickets created today

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Search Tips

• URL-encode search parameters
• Use specific field names
• Combine multiple criteria
• Check result count

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Pagination Handling

When results span multiple pages:

1. Check for next_page in response
2. Extract path from URL
3. Reconstruct with proxy URL
4. Continue fetching results

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Response Information

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Ticket Response

• Full ticket details
• Audit trail included
• Related IDs provided
• Custom fields returned

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Search Results

• Results array
• Total count
• Pagination links
• Faceted search data

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Best Practices

1. Set Appropriate Priority

   • Use urgent sparingly
   • Normal for most issues
   • Low for questions

2. Provide Clear Information

   • Descriptive subjects
   • Detailed comments
   • Relevant tags

3. Search Efficiently

   • Use specific IDs when known
   • Filter by relevant fields
   • Handle pagination properly

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Tips

• Always URL-encode search queries
• Include detailed descriptions in tickets
• Use appropriate priority levels
• Check ticket status regularly
• Handle pagination for large result sets