The /chorusai command enables you to access conversation intelligence from Chorus.ai. Perfect for:

• Analyzing sales call recordings
• Reviewing conversation transcripts
• Tracking talk ratios and insights
• Managing playlists
• Adding comments to calls

​

Basic Usage

Use the command to interact with Chorus.ai:

/chorusai list all recent conversations

/chorusai get transcript for conversation "conv_xyz789"

/chorusai add comment "Great objection handling" to call at timestamp 15:30

​

Key Features

​

Conversation Management

• List all conversations
• Get conversation details
• View transcripts
• Access call metadata
• Track call status

​

Analytics & Insights

• Talk ratio analysis
• Keyword extraction
• Performance metrics
• Call scoring
• Trend analysis

​

Collaboration

• Add timestamped comments
• Create playlists
• Share insights
• Team visibility
• Call reviews

​

User Management

• View user profile
• Check permissions
• Access team data
• Role management

​

Example Commands

​

List Conversations

/chorusai show all conversations from last week

​

Get Call Details

/chorusai get full details for conversation "conv_xyz789"

​

View Transcript

/chorusai show transcript for call "conv_xyz789" with speaker names

​

Add Comment

/chorusai add comment "Excellent discovery questions" to call "conv_xyz789" at 15:30

​

List Playlists

/chorusai show all playlists for training purposes

​

Get User Info

/chorusai show my user profile and permissions

​

Conversation Data

​

Basic Properties

• id: Unique conversation ID
• title: Call title/subject
• startTime: Call start timestamp
• duration: Call length in seconds
• status: completed/in-progress/failed

​

Participants

• id: User identifier
• name: Participant name
• email: Contact email
• role: host/attendee/guest

​

Metadata

• Deal information
• Sales stage
• Custom fields
• Tags and labels

​

Transcript Structure

​

Segments

• speakerId: Who spoke
• speakerName: Speaker’s name
• startTime: Segment start (seconds)
• endTime: Segment end (seconds)
• text: Spoken content

​

Navigation

• Search by keyword
• Jump to timestamps
• Filter by speaker
• Highlight key moments

​

Insights & Analytics

​

Talk Ratio

• rep: Sales rep talk percentage
• customer: Customer talk percentage
• Ideal ratios for different call types

​

Keywords

• Automatically extracted topics
• Custom keyword tracking
• Competitive mentions
• Product discussions

​

Performance Metrics

• Call outcomes
• Engagement scores
• Question ratios
• Next steps identified

​

Comment Management

​

Adding Comments

• Specify exact timestamp
• Choose visibility level
• Tag team members
• Reference key moments

​

Visibility Options

• team: Visible to team
• private: Personal notes
• public: Organization-wide

​

Comment Features

• Timestamp linking
• Threaded discussions
• Mention notifications
• Search capabilities

​

Playlist Management

​

Playlist Types

• Training materials
• Best practices
• Objection handling
• Discovery calls
• Closing techniques

​

Playlist Properties

• name: Descriptive title
• description: Purpose/content
• conversationCount: Number of calls
• createdBy: Playlist creator

​

Pagination

​

List Responses

• totalCount: Total items
• pageSize: Items per page
• currentPage: Current page number

​

Navigation

• Use page parameters
• Handle large datasets
• Maintain filters
• Sort options

​

Search & Filtering

​

Conversation Filters

• Date ranges
• Participants
• Call duration
• Outcomes
• Keywords

​

Advanced Search

• Transcript content
• Speaker ratios
• Custom fields
• Tags and labels

​

Best Practices

1. Regular Review

   • Schedule call reviews
   • Track performance trends
   • Identify coaching opportunities

2. Effective Commenting

   • Use specific timestamps
   • Provide actionable feedback
   • Share best practices

3. Playlist Curation

   • Organize by themes
   • Update regularly
   • Share with team

4. Analytics Usage

   • Monitor talk ratios
   • Track keyword trends
   • Measure improvements

​

Common Use Cases

​

Sales Coaching

/chorusai find calls with low rep talk ratio for coaching review

​

Competitive Analysis

/chorusai search conversations mentioning competitor keywords

​

Training Materials

/chorusai create playlist of best discovery calls for new hire training

​

Performance Review

/chorusai analyze talk ratios and outcomes for Q1 sales calls

​

Tips

• Use specific conversation IDs for accurate data retrieval
• Leverage timestamps for precise commenting
• Create themed playlists for different training needs
• Monitor talk ratios to improve call effectiveness
• Use keyword insights to track competitive mentions