sysaid

Server path: /sysaid | Type: Application | PCID required: Yes

Tools

Tool	Description
`sysaid_add_agent_to_groups`	Add groups to agent’s profile.
`sysaid_add_end_user_to_groups`	Add groups to user’s profile.
`sysaid_add_service_record_note`	Adds a note to a service record
`sysaid_create_agent`	Create a new agent
`sysaid_create_end_user`	Create a new end user
`sysaid_create_group`	Create a new group
`sysaid_create_webhook`	Create a new webhook subscription
`sysaid_delete_agent`	Delete agent
`sysaid_delete_end_user`	Delete end user
`sysaid_get_agent`	Get agent by ID
`sysaid_get_end_user`	Get end user by ID
`sysaid_get_group`	Get group by ID
`sysaid_get_group_members`	Get group members
`sysaid_get_service_record_by_id`	Get a service record by id
`sysaid_get_webhook_subscriber_by_id`	Get webhook subscriber by ID
`sysaid_remove_agent_from_groups`	Remove groups from agent’s profile.
`sysaid_remove_end_user_from_groups`	Remove groups from user’s profile.
`sysaid_update_agent`	Update agent
`sysaid_update_end_user`	Update end user
`sysaid_update_service_record`	Update a service record properties

sysaid_add_agent_to_groups

Add groups to agent’s profile. Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	The unique identifier of the agent.
`groupIds`	integer[]	Yes	—	A list of group IDs

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "The unique identifier of the agent."
    },
    "groupIds": {
      "type": "array",
      "items": {
        "type": "integer"
      },
      "description": "A list of group IDs"
    }
  },
  "required": [
    "PCID",
    "id",
    "groupIds"
  ]
}

sysaid_add_end_user_to_groups

Add groups to user’s profile. Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	The unique identifier of the end user.
`groupIds`	integer[]	Yes	—	A list of group IDs

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "The unique identifier of the end user."
    },
    "groupIds": {
      "type": "array",
      "items": {
        "type": "integer"
      },
      "description": "A list of group IDs"
    }
  },
  "required": [
    "PCID",
    "id",
    "groupIds"
  ]
}

sysaid_add_service_record_note

Adds a note to a service record Parameters:

Parameter	Type	Required	Default	Description
`recordId`	integer	Yes	—	The unique ID of the service record
`body`	string	Yes	—	Text of the added note
`sendNotification`	boolean	No	—	Specifies whether to send a notification about added note to the relevant persons
`shareWithRequester`	boolean	No	—	Specifies whether the added note should be shared with the service record’s requester user

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "recordId": {
      "type": "integer",
      "description": "The unique ID of the service record"
    },
    "body": {
      "type": "string",
      "description": "Text of the added note"
    },
    "sendNotification": {
      "type": "boolean",
      "description": "Specifies whether to send a notification about added note to the relevant persons"
    },
    "shareWithRequester": {
      "type": "boolean",
      "description": "Specifies whether the added note should be shared with the service record's requester user"
    }
  },
  "required": [
    "PCID",
    "recordId",
    "body"
  ]
}

sysaid_create_agent

Create a new agent Parameters:

Parameter	Type	Required	Default	Description
`companyId`	number	No	—	Unique ID of the company the user works for
`departmentId`	number	No	—	Unique ID of the department the user belongs to
`displayName`	string	No	—	The user’s display name
`enablePortalLogin`	boolean	No	—	Enable login to the End User Portal
`firstName`	string	Yes	—	The user’s first name.
`isDisabled`	boolean	No	—	Indicates if the user is disabled
`language`	string	No	—	The language used by the user (default is “en”)
`lastName`	string	No	—	The user’s last name.
`locationId`	number	No	—	Unique ID of the location associated with the user
`managerId`	integer	No	—	Manager Id
`mobile`	string	No	—	User’s mobile number
`receiveSRNotifications`	boolean	No	—	Enable or disable automatic SR email notifications
`supervisorLevel`	string	No	—	Enable the user to have access to other’s ssp tickets
`timezone`	string	No	—	The time zone of the user
`userEmail`	string	No	—	The user’s email address.
`userName`	string	Yes	—	The name of the user as provided by the SysAdmin
`workPhone`	string	No	—	User’s work phone number/extension

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "companyId": {
      "type": "number",
      "description": "Unique ID of the company the user works for"
    },
    "departmentId": {
      "type": "number",
      "description": "Unique ID of the department the user belongs to"
    },
    "displayName": {
      "type": "string",
      "description": "The user's display name"
    },
    "enablePortalLogin": {
      "type": "boolean",
      "description": "Enable login to the End User Portal"
    },
    "firstName": {
      "type": "string",
      "description": "The user's first name."
    },
    "isDisabled": {
      "type": "boolean",
      "description": "Indicates if the user is disabled"
    },
    "language": {
      "type": "string",
      "description": "The language used by the user (default is \"en\")"
    },
    "lastName": {
      "type": "string",
      "description": "The user's last name."
    },
    "locationId": {
      "type": "number",
      "description": "Unique ID of the location associated with the user"
    },
    "managerId": {
      "type": "integer",
      "description": "Manager Id"
    },
    "mobile": {
      "type": "string",
      "description": "User's mobile number"
    },
    "receiveSRNotifications": {
      "type": "boolean",
      "description": "Enable or disable automatic SR email notifications"
    },
    "supervisorLevel": {
      "type": "string",
      "description": "Enable the user to have access to other's ssp tickets",
      "enum": [
        "NONE",
        "DEPARTMENT",
        "COMPANY"
      ]
    },
    "timezone": {
      "type": "string",
      "description": "The time zone of the user"
    },
    "userEmail": {
      "type": "string",
      "description": "The user's email address."
    },
    "userName": {
      "type": "string",
      "description": "The name of the user as provided by the SysAdmin"
    },
    "workPhone": {
      "type": "string",
      "description": "User's work phone number/extension"
    }
  },
  "required": [
    "PCID",
    "firstName",
    "userName"
  ]
}

sysaid_create_end_user

Create a new end user Parameters:

Parameter	Type	Required	Default	Description
`companyId`	number	No	—	Unique ID of the company the user works for
`departmentId`	number	No	—	Unique ID of the department the user belongs to
`displayName`	string	No	—	The user’s display name
`enablePortalLogin`	boolean	No	—	Enable login to the End User Portal
`firstName`	string	Yes	—	The user’s first name.
`isDisabled`	boolean	No	—	Indicates if the user is disabled
`language`	string	No	—	The language used by the user (default is “en”)
`lastName`	string	No	—	The user’s last name.
`locationId`	number	No	—	Unique ID of the location associated with the user
`managerId`	integer	No	—	Manager Id
`mobile`	string	No	—	User’s mobile number
`receiveSRNotifications`	boolean	No	—	Enable or disable automatic SR email notifications
`supervisorLevel`	string	No	—	Enable the user to have access to other’s ssp tickets
`timezone`	string	No	—	The time zone of the user
`userEmail`	string	No	—	The user’s email address.
`userName`	string	Yes	—	The name of the user as provided by the SysAdmin
`workPhone`	string	No	—	User’s work phone number/extension

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "companyId": {
      "type": "number",
      "description": "Unique ID of the company the user works for"
    },
    "departmentId": {
      "type": "number",
      "description": "Unique ID of the department the user belongs to"
    },
    "displayName": {
      "type": "string",
      "description": "The user's display name"
    },
    "enablePortalLogin": {
      "type": "boolean",
      "description": "Enable login to the End User Portal"
    },
    "firstName": {
      "type": "string",
      "description": "The user's first name."
    },
    "isDisabled": {
      "type": "boolean",
      "description": "Indicates if the user is disabled"
    },
    "language": {
      "type": "string",
      "description": "The language used by the user (default is \"en\")"
    },
    "lastName": {
      "type": "string",
      "description": "The user's last name."
    },
    "locationId": {
      "type": "number",
      "description": "Unique ID of the location associated with the user"
    },
    "managerId": {
      "type": "integer",
      "description": "Manager Id"
    },
    "mobile": {
      "type": "string",
      "description": "User's mobile number"
    },
    "receiveSRNotifications": {
      "type": "boolean",
      "description": "Enable or disable automatic SR email notifications"
    },
    "supervisorLevel": {
      "type": "string",
      "description": "Enable the user to have access to other's ssp tickets",
      "enum": [
        "NONE",
        "DEPARTMENT",
        "COMPANY"
      ]
    },
    "timezone": {
      "type": "string",
      "description": "The time zone of the user"
    },
    "userEmail": {
      "type": "string",
      "description": "The user's email address."
    },
    "userName": {
      "type": "string",
      "description": "The name of the user as provided by the SysAdmin"
    },
    "workPhone": {
      "type": "string",
      "description": "User's work phone number/extension"
    }
  },
  "required": [
    "PCID",
    "firstName",
    "userName"
  ]
}

sysaid_create_group

Create a new group Parameters:

Parameter	Type	Required	Default	Description
`canBeAssignedToServiceRecord`	boolean	No	—	Indicates if the group can be assigned to a service record. Not applicable if `type` is set to `END_USERS`.
`companyId`	integer	No	—	The unique identifier for the company associated with the group.
`email`	string	No	—	The email address associated with the group.
`enableAutomaticDispatchOfServiceRecords`	boolean	No	—	Determines if service records should be automatically dispatched. Only applicable if `canBeAssignedToServiceRecord` is `true`
`name`	string	Yes	—	The group’s name.
`receiveAutomaticSrEmailNotifications`	boolean	No	—	Indicates whether the group receives automatic SR email notifications.
`supportLevel`	integer	No	—	A number representing the support level (from existing support levels).
`type`	string	Yes	—	The group type.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "canBeAssignedToServiceRecord": {
      "type": "boolean",
      "description": "Indicates if the group can be assigned to a service record. Not applicable if `type` is set to `END_USERS`."
    },
    "companyId": {
      "type": "integer",
      "description": "The unique identifier for the company associated with the group."
    },
    "email": {
      "type": "string",
      "description": "The email address associated with the group."
    },
    "enableAutomaticDispatchOfServiceRecords": {
      "type": "boolean",
      "description": "Determines if service records should be automatically dispatched. Only applicable if `canBeAssignedToServiceRecord` is `true`"
    },
    "name": {
      "type": "string",
      "description": "The group's name."
    },
    "receiveAutomaticSrEmailNotifications": {
      "type": "boolean",
      "description": "Indicates whether the group receives automatic SR email notifications."
    },
    "supportLevel": {
      "type": "integer",
      "description": "A number representing the support level (from existing support levels)."
    },
    "type": {
      "type": "string",
      "description": "The group type.",
      "enum": [
        "GENERAL",
        "ADMINISTRATORS",
        "END_USERS"
      ]
    }
  },
  "required": [
    "PCID",
    "name",
    "type"
  ]
}

sysaid_create_webhook

Create a new webhook subscription Parameters:

Parameter	Type	Required	Default	Description
`accountName`	string	Yes	—	The name of the account to subscribe to
`description`	string	No	—	Optional description of the webhook subscription
`eventNames`	string[]	Yes	—	The names of the events to subscribe to
`url`	string	Yes	—	The HTTPS URL that will receive webhook events

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "accountName": {
      "type": "string",
      "description": "The name of the account to subscribe to"
    },
    "description": {
      "type": "string",
      "description": "Optional description of the webhook subscription"
    },
    "eventNames": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "The names of the events to subscribe to"
    },
    "url": {
      "type": "string",
      "description": "The HTTPS URL that will receive webhook events"
    }
  },
  "required": [
    "PCID",
    "accountName",
    "eventNames",
    "url"
  ]
}

sysaid_delete_agent

Delete agent Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	The unique identifier of the agent.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "The unique identifier of the agent."
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

sysaid_delete_end_user

Delete end user Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	The unique identifier of the end user.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "The unique identifier of the end user."
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

sysaid_get_agent

Get agent by ID Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	The unique identifier of the agent.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "The unique identifier of the agent."
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

sysaid_get_end_user

Get end user by ID Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	The unique identifier of the end user.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "The unique identifier of the end user."
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

sysaid_get_group

Get group by ID Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	The unique identifier of the group.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "The unique identifier of the group."
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

sysaid_get_group_members

Get group members Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	The unique identifier of the group.
`limit`	integer	No	—	The number of records to return per page, up to 20.
`offset`	integer	No	—	The offset for pagination. Calculated as `(page - 1) * limit` (page starts at 1).

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "The unique identifier of the group."
    },
    "limit": {
      "type": "integer",
      "description": "The number of records to return per page, up to 20."
    },
    "offset": {
      "type": "integer",
      "description": "The offset for pagination. Calculated as `(page - 1) * limit` (page starts at 1)."
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

sysaid_get_service_record_by_id

Get a service record by id Parameters:

Parameter	Type	Required	Default	Description
`recordId`	integer	Yes	—	The unique ID of the service record
`fields`	string	No	—	A comma-separated list of service record fields to return in response

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "recordId": {
      "type": "integer",
      "description": "The unique ID of the service record"
    },
    "fields": {
      "type": "string",
      "description": "A comma-separated list of service record fields to return in response"
    }
  },
  "required": [
    "PCID",
    "recordId"
  ]
}

sysaid_get_webhook_subscriber_by_id

Get webhook subscriber by ID Parameters:

Parameter	Type	Required	Default	Description
`id`	string	Yes	—	The unique identifier (UUID) of the webhook subscriber
`include_event_names`	boolean	No	—	Whether to include event names in the response

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "string",
      "description": "The unique identifier (UUID) of the webhook subscriber"
    },
    "include_event_names": {
      "type": "boolean",
      "description": "Whether to include event names in the response"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

sysaid_remove_agent_from_groups

Remove groups from agent’s profile. Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	The unique identifier of the agent.
`groupIds`	integer[]	Yes	—	A list of group IDs

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "The unique identifier of the agent."
    },
    "groupIds": {
      "type": "array",
      "items": {
        "type": "integer"
      },
      "description": "A list of group IDs"
    }
  },
  "required": [
    "PCID",
    "id",
    "groupIds"
  ]
}

sysaid_remove_end_user_from_groups

Remove groups from user’s profile. Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	The unique identifier of the end user.
`groupIds`	integer[]	Yes	—	A list of group IDs

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "The unique identifier of the end user."
    },
    "groupIds": {
      "type": "array",
      "items": {
        "type": "integer"
      },
      "description": "A list of group IDs"
    }
  },
  "required": [
    "PCID",
    "id",
    "groupIds"
  ]
}

sysaid_update_agent

Update agent Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	The unique identifier of the agent.
`companyId`	number	No	—	Unique ID of the company the user works for
`departmentId`	number	No	—	Unique ID of the department the user belongs to
`displayName`	string	No	—	The user’s display name
`enablePortalLogin`	boolean	No	—	Enable login to the End User Portal
`firstName`	string	No	—	The user’s first name.
`isDisabled`	boolean	No	—	Indicates if the user is disabled
`language`	string	No	—	The language used by the user (default is “en”)
`lastName`	string	No	—	The user’s last name.
`locationId`	number	No	—	Unique ID of the location associated with the user
`managerId`	integer	No	—	Manager Id
`mobile`	string	No	—	User’s mobile number
`receiveSRNotifications`	boolean	No	—	Enable or disable automatic SR email notifications
`supervisorLevel`	string	No	—	Enable the user to have access to other’s ssp tickets
`timezone`	string	No	—	The time zone of the user
`userEmail`	string	No	—	The user’s email address.
`version`	integer	Yes	—	The version number of the resource used for optimistic locking
`workPhone`	string	No	—	User’s work phone number/extension

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "The unique identifier of the agent."
    },
    "companyId": {
      "type": "number",
      "description": "Unique ID of the company the user works for"
    },
    "departmentId": {
      "type": "number",
      "description": "Unique ID of the department the user belongs to"
    },
    "displayName": {
      "type": "string",
      "description": "The user's display name"
    },
    "enablePortalLogin": {
      "type": "boolean",
      "description": "Enable login to the End User Portal"
    },
    "firstName": {
      "type": "string",
      "description": "The user's first name."
    },
    "isDisabled": {
      "type": "boolean",
      "description": "Indicates if the user is disabled"
    },
    "language": {
      "type": "string",
      "description": "The language used by the user (default is \"en\")"
    },
    "lastName": {
      "type": "string",
      "description": "The user's last name."
    },
    "locationId": {
      "type": "number",
      "description": "Unique ID of the location associated with the user"
    },
    "managerId": {
      "type": "integer",
      "description": "Manager Id"
    },
    "mobile": {
      "type": "string",
      "description": "User's mobile number"
    },
    "receiveSRNotifications": {
      "type": "boolean",
      "description": "Enable or disable automatic SR email notifications"
    },
    "supervisorLevel": {
      "type": "string",
      "description": "Enable the user to have access to other's ssp tickets",
      "enum": [
        "NONE",
        "DEPARTMENT",
        "COMPANY"
      ]
    },
    "timezone": {
      "type": "string",
      "description": "The time zone of the user"
    },
    "userEmail": {
      "type": "string",
      "description": "The user's email address."
    },
    "version": {
      "type": "integer",
      "description": "The version number of the resource used for optimistic locking"
    },
    "workPhone": {
      "type": "string",
      "description": "User's work phone number/extension"
    }
  },
  "required": [
    "PCID",
    "id",
    "version"
  ]
}

sysaid_update_end_user

Update end user Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	The unique identifier of the end user.
`companyId`	number	No	—	Unique ID of the company the user works for
`departmentId`	number	No	—	Unique ID of the department the user belongs to
`displayName`	string	No	—	The user’s display name
`enablePortalLogin`	boolean	No	—	Enable login to the End User Portal
`firstName`	string	No	—	The user’s first name.
`isDisabled`	boolean	No	—	Indicates if the user is disabled
`language`	string	No	—	The language used by the user (default is “en”)
`lastName`	string	No	—	The user’s last name.
`locationId`	number	No	—	Unique ID of the location associated with the user
`managerId`	integer	No	—	Manager Id
`mobile`	string	No	—	User’s mobile number
`receiveSRNotifications`	boolean	No	—	Enable or disable automatic SR email notifications
`supervisorLevel`	string	No	—	Enable the user to have access to other’s ssp tickets
`timezone`	string	No	—	The time zone of the user
`userEmail`	string	No	—	The user’s email address.
`version`	integer	Yes	—	The version number of the resource used for optimistic locking
`workPhone`	string	No	—	User’s work phone number/extension

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "The unique identifier of the end user."
    },
    "companyId": {
      "type": "number",
      "description": "Unique ID of the company the user works for"
    },
    "departmentId": {
      "type": "number",
      "description": "Unique ID of the department the user belongs to"
    },
    "displayName": {
      "type": "string",
      "description": "The user's display name"
    },
    "enablePortalLogin": {
      "type": "boolean",
      "description": "Enable login to the End User Portal"
    },
    "firstName": {
      "type": "string",
      "description": "The user's first name."
    },
    "isDisabled": {
      "type": "boolean",
      "description": "Indicates if the user is disabled"
    },
    "language": {
      "type": "string",
      "description": "The language used by the user (default is \"en\")"
    },
    "lastName": {
      "type": "string",
      "description": "The user's last name."
    },
    "locationId": {
      "type": "number",
      "description": "Unique ID of the location associated with the user"
    },
    "managerId": {
      "type": "integer",
      "description": "Manager Id"
    },
    "mobile": {
      "type": "string",
      "description": "User's mobile number"
    },
    "receiveSRNotifications": {
      "type": "boolean",
      "description": "Enable or disable automatic SR email notifications"
    },
    "supervisorLevel": {
      "type": "string",
      "description": "Enable the user to have access to other's ssp tickets",
      "enum": [
        "NONE",
        "DEPARTMENT",
        "COMPANY"
      ]
    },
    "timezone": {
      "type": "string",
      "description": "The time zone of the user"
    },
    "userEmail": {
      "type": "string",
      "description": "The user's email address."
    },
    "version": {
      "type": "integer",
      "description": "The version number of the resource used for optimistic locking"
    },
    "workPhone": {
      "type": "string",
      "description": "User's work phone number/extension"
    }
  },
  "required": [
    "PCID",
    "id",
    "version"
  ]
}

sysaid_update_service_record

Update a service record properties Parameters:

Parameter	Type	Required	Default	Description
`recordId`	integer	Yes	—	The unique ID of the service record
`body`	object	Yes	—	A list of service request’s properties to update

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "recordId": {
      "type": "integer",
      "description": "The unique ID of the service record"
    },
    "body": {
      "type": "object",
      "description": "A list of service request's properties to update"
    }
  },
  "required": [
    "PCID",
    "recordId",
    "body"
  ]
}

Platform API

Embedded MCP Servers

Application MCP Servers

Triggers API

Tools

sysaid_add_agent_to_groups

sysaid_add_end_user_to_groups

sysaid_add_service_record_note

sysaid_create_agent

sysaid_create_end_user

sysaid_create_group

sysaid_create_webhook

sysaid_delete_agent

sysaid_delete_end_user

sysaid_get_agent

sysaid_get_end_user

sysaid_get_group

sysaid_get_group_members

sysaid_get_service_record_by_id

sysaid_get_webhook_subscriber_by_id

sysaid_remove_agent_from_groups

sysaid_remove_end_user_from_groups

sysaid_update_agent

sysaid_update_end_user

sysaid_update_service_record

​Tools

​sysaid_add_agent_to_groups

​sysaid_add_end_user_to_groups

​sysaid_add_service_record_note

​sysaid_create_agent

​sysaid_create_end_user

​sysaid_create_group

​sysaid_create_webhook

​sysaid_delete_agent

​sysaid_delete_end_user

​sysaid_get_agent

​sysaid_get_end_user

​sysaid_get_group

​sysaid_get_group_members

​sysaid_get_service_record_by_id

​sysaid_get_webhook_subscriber_by_id

​sysaid_remove_agent_from_groups

​sysaid_remove_end_user_from_groups

​sysaid_update_agent

​sysaid_update_end_user

​sysaid_update_service_record

Tools

sysaid_add_agent_to_groups

sysaid_add_end_user_to_groups

sysaid_add_service_record_note

sysaid_create_agent

sysaid_create_end_user

sysaid_create_group

sysaid_create_webhook

sysaid_delete_agent

sysaid_delete_end_user

sysaid_get_agent

sysaid_get_end_user

sysaid_get_group

sysaid_get_group_members

sysaid_get_service_record_by_id

sysaid_get_webhook_subscriber_by_id

sysaid_remove_agent_from_groups

sysaid_remove_end_user_from_groups

sysaid_update_agent

sysaid_update_end_user

sysaid_update_service_record