genesys-routing - Pinkfish - AI Agents & Workflows for Getting Work Done

Server path: /genesys-routing | Type: Application | PCID required: Yes

Tools

Tool	Description
`genesys_routing_delete_directroutingbackup_settings_me`	Delete the user’s Direct Routing Backup settings and revert to the Direct Routing Queue default.
`genesys_routing_delete_language`	Delete a routing language
`genesys_routing_delete_queue`	Delete a queue
`genesys_routing_delete_queue_member`	Delete a queue member.
`genesys_routing_delete_queue_wrapupcode`	Delete a wrap-up code from a queue
`genesys_routing_delete_settings`	Delete an organization’s routing settings
`genesys_routing_delete_skill`	Delete Routing Skill
`genesys_routing_delete_skillgroup`	Remove skill group definition
`genesys_routing_delete_user_directroutingbackup_settings`	Delete the user’s Direct Routing Backup settings and revert to the Direct Routing Queue default.
`genesys_routing_delete_user_routinglanguage`	Remove a routing language from a user
`genesys_routing_delete_user_routingskill`	Remove a routing skill from a user
`genesys_routing_delete_user_utilization`	Delete the user’s max utilization settings and revert to the organization-wide default.
`genesys_routing_delete_utilization`	Delete the organization-wide max utilization settings and revert to the system default.
`genesys_routing_delete_utilization_label`	Delete a utilization label
`genesys_routing_delete_wrapupcode`	Delete wrap-up code
`genesys_routing_get_availablemediatypes`	Get available media types
`genesys_routing_get_directroutingbackup_settings_me`	Get the user’s Direct Routing Backup settings.
`genesys_routing_get_language`	Get a routing language
`genesys_routing_get_languages`	Get the list of supported languages.
`genesys_routing_get_message_recipient`	Get a recipient
`genesys_routing_get_message_recipients`	Get recipients
`genesys_routing_get_queue`	Get details about this queue.
`genesys_routing_get_queue_assistant`	Get an assistant associated with a queue.
`genesys_routing_get_queue_comparisonperiod`	Get a Comparison Period.
`genesys_routing_get_queue_comparisonperiods`	Get list of comparison periods
`genesys_routing_get_queue_estimatedwaittime`	Get Estimated Wait Time
`genesys_routing_get_queue_mediatype_estimatedwaittime`	Get Estimated Wait Time
`genesys_routing_get_queue_members`	Get the members of this queue.
`genesys_routing_get_queue_wrapupcodes`	Get the wrap-up codes for a queue
`genesys_routing_get_queues`	Get list of queues.
`genesys_routing_get_queues_me`	Get a paged listing of queues the user is a member of.
`genesys_routing_get_routing_availablemediatypes`	Get available media types
`genesys_routing_get_routing_language`	Get a routing language
`genesys_routing_get_routing_languages`	Get the list of supported languages.
`genesys_routing_get_routing_queue`	Get details about this queue.
`genesys_routing_get_routing_queue_estimatedwaittime`	Get Estimated Wait Time
`genesys_routing_get_routing_queue_members`	Get the members of this queue.
`genesys_routing_get_routing_queue_wrapupcodes`	Get the wrap-up codes for a queue
`genesys_routing_get_routing_queues`	Get list of queues.
`genesys_routing_get_routing_queues_me`	Get a paged listing of queues the user is a member of.
`genesys_routing_get_routing_skill`	Get Routing Skill
`genesys_routing_get_routing_skills`	Get the list of routing skills.
`genesys_routing_get_routing_utilization`	Get the organization-wide max utilization settings.
`genesys_routing_get_routing_wrapupcode`	Get details about this wrap-up code.
`genesys_routing_get_routing_wrapupcodes`	Get list of wrapup codes.
`genesys_routing_get_settings`	Get an organization’s routing settings
`genesys_routing_get_settings_contactcenter`	Get Contact Center Settings
`genesys_routing_get_settings_transcription`	Get Transcription Settings
`genesys_routing_get_skill`	Get Routing Skill
`genesys_routing_get_skillgroup`	Get skill group
`genesys_routing_get_skillgroup_members`	Get skill group members
`genesys_routing_get_skillgroup_members_divisions`	Get list of member divisions for this skill group.
`genesys_routing_get_skillgroups`	Get skill group listing
`genesys_routing_get_skills`	Get the list of routing skills.
`genesys_routing_get_user_directroutingbackup_settings`	Get the user’s Direct Routing Backup settings.
`genesys_routing_get_user_queues`	Get queues for user
`genesys_routing_get_user_routinglanguages`	List routing languages assigned to a user
`genesys_routing_get_user_routingskills`	List routing skills assigned to a user
`genesys_routing_get_user_skillgroups`	Get skill groups for a user
`genesys_routing_get_user_utilization`	Get the user’s max utilization settings. If not configured, the organization-wide default is returned.
`genesys_routing_get_utilization`	Get the organization-wide max utilization settings.
`genesys_routing_get_utilization_label`	Get details about this utilization label
`genesys_routing_get_utilization_label_agents`	Get list of agent ids associated with a utilization label
`genesys_routing_get_utilization_labels`	Get list of utilization labels
`genesys_routing_get_wrapupcode`	Get details about this wrap-up code.
`genesys_routing_get_wrapupcodes`	Get list of wrapup codes.
`genesys_routing_patch_conversation`	Update attributes of an in-queue conversation
`genesys_routing_patch_queue_member`	Update the ring number OR joined status for a queue member.
`genesys_routing_patch_queue_members`	Join or unjoin a set of up to 100 users for a queue
`genesys_routing_patch_settings_contactcenter`	Update Contact Center Settings
`genesys_routing_patch_settings_transcription`	Patch Transcription Settings
`genesys_routing_patch_skill`	Update Routing Skill Division
`genesys_routing_patch_skillgroup`	Update skill group definition
`genesys_routing_patch_user_queue`	Join or unjoin a queue for a user
`genesys_routing_patch_user_queues`	Join or unjoin a set of queues for a user
`genesys_routing_patch_user_routinglanguage`	Update an assigned routing language’s proficiency
`genesys_routing_post_analytics_queues_observations_query`	Query for queue observations
`genesys_routing_post_languages`	Create Language
`genesys_routing_post_queue_members`	Bulk add or delete up to 100 queue members
`genesys_routing_post_queue_wrapupcodes`	Add up to 100 wrap-up codes to a queue
`genesys_routing_post_queues`	Create a queue
`genesys_routing_post_skillgroup_members_divisions`	Add or remove member divisions for this skill group.
`genesys_routing_post_skillgroups`	Create a skill group
`genesys_routing_post_skills`	Create Skill
`genesys_routing_post_user_routinglanguages`	Assign a routing language to a user
`genesys_routing_post_user_routingskills`	Assign a routing skill to a user
`genesys_routing_post_utilization_labels`	Create a utilization label
`genesys_routing_post_wrapupcodes`	Create a wrap-up code
`genesys_routing_put_directroutingbackup_settings_me`	Update the user’s Direct Routing Backup settings.
`genesys_routing_put_message_recipient`	Update a recipient
`genesys_routing_put_queue`	Update a queue
`genesys_routing_put_settings`	Update an organization’s routing settings
`genesys_routing_put_settings_transcription`	Update Transcription Settings
`genesys_routing_put_user_directroutingbackup_settings`	Update the user’s Direct Routing Backup settings.
`genesys_routing_put_user_routingskill`	Update an assigned routing skill’s proficiency
`genesys_routing_put_user_utilization`	Update the user’s max utilization settings. Include only those media types requiring custom configuration.
`genesys_routing_put_utilization`	Update the organization-wide max utilization settings. Include only those media types requiring custom configuration.
`genesys_routing_put_utilization_label`	Update a utilization label
`genesys_routing_put_wrapupcode`	Update wrap-up code

genesys_routing_delete_directroutingbackup_settings_me

Delete the user’s Direct Routing Backup settings and revert to the Direct Routing Queue default.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_delete_language

Delete a routing language Parameters:

Parameter	Type	Required	Default	Description
`languageId`	string	Yes	—	Language ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "languageId": {
      "type": "string",
      "description": "Language ID"
    }
  },
  "required": [
    "PCID",
    "languageId"
  ]
}

genesys_routing_delete_queue

Delete a queue Parameters:

Parameter	Type	Required	Default	Description
`queueId`	string	Yes	—	Queue ID
`forceDelete`	boolean	No	—	forceDelete

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "queueId": {
      "type": "string",
      "description": "Queue ID"
    },
    "forceDelete": {
      "type": "boolean",
      "description": "forceDelete"
    }
  },
  "required": [
    "PCID",
    "queueId"
  ]
}

genesys_routing_delete_queue_member

Delete a queue member. Parameters:

Parameter	Type	Required	Default	Description
`queueId`	string	Yes	—	Queue ID
`memberId`	string	Yes	—	Member ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "queueId": {
      "type": "string",
      "description": "Queue ID"
    },
    "memberId": {
      "type": "string",
      "description": "Member ID"
    }
  },
  "required": [
    "PCID",
    "queueId",
    "memberId"
  ]
}

genesys_routing_delete_queue_wrapupcode

Delete a wrap-up code from a queue Parameters:

Parameter	Type	Required	Default	Description
`queueId`	string	Yes	—	Queue ID
`codeId`	string	Yes	—	Code ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "queueId": {
      "type": "string",
      "description": "Queue ID"
    },
    "codeId": {
      "type": "string",
      "description": "Code ID"
    }
  },
  "required": [
    "PCID",
    "queueId",
    "codeId"
  ]
}

genesys_routing_delete_settings

Delete an organization’s routing settings

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_delete_skill

Delete Routing Skill Parameters:

Parameter	Type	Required	Default	Description
`skillId`	string	Yes	—	Skill ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "skillId": {
      "type": "string",
      "description": "Skill ID"
    }
  },
  "required": [
    "PCID",
    "skillId"
  ]
}

genesys_routing_delete_skillgroup

Remove skill group definition Parameters:

Parameter	Type	Required	Default	Description
`skillGroupId`	string	Yes	—	Skill Group ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "skillGroupId": {
      "type": "string",
      "description": "Skill Group ID"
    }
  },
  "required": [
    "PCID",
    "skillGroupId"
  ]
}

genesys_routing_delete_user_directroutingbackup_settings

Delete the user’s Direct Routing Backup settings and revert to the Direct Routing Queue default. Parameters:

Parameter	Type	Required	Default	Description
`userId`	string	Yes	—	User ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "userId": {
      "type": "string",
      "description": "User ID"
    }
  },
  "required": [
    "PCID",
    "userId"
  ]
}

genesys_routing_delete_user_routinglanguage

Remove a routing language from a user Parameters:

Parameter	Type	Required	Default	Description
`userId`	string	Yes	—	User ID
`languageId`	string	Yes	—	languageId

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "userId": {
      "type": "string",
      "description": "User ID"
    },
    "languageId": {
      "type": "string",
      "description": "languageId"
    }
  },
  "required": [
    "PCID",
    "userId",
    "languageId"
  ]
}

genesys_routing_delete_user_routingskill

Remove a routing skill from a user Parameters:

Parameter	Type	Required	Default	Description
`userId`	string	Yes	—	User ID
`skillId`	string	Yes	—	skillId

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "userId": {
      "type": "string",
      "description": "User ID"
    },
    "skillId": {
      "type": "string",
      "description": "skillId"
    }
  },
  "required": [
    "PCID",
    "userId",
    "skillId"
  ]
}

genesys_routing_delete_user_utilization

Delete the user’s max utilization settings and revert to the organization-wide default. Parameters:

Parameter	Type	Required	Default	Description
`userId`	string	Yes	—	User ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "userId": {
      "type": "string",
      "description": "User ID"
    }
  },
  "required": [
    "PCID",
    "userId"
  ]
}

genesys_routing_delete_utilization

Delete the organization-wide max utilization settings and revert to the system default.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_delete_utilization_label

Delete a utilization label Parameters:

Parameter	Type	Required	Default	Description
`labelId`	string	Yes	—	Utilization Label ID
`forceDelete`	boolean	No	—	Remove all label usages (if found) without warning

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "labelId": {
      "type": "string",
      "description": "Utilization Label ID"
    },
    "forceDelete": {
      "type": "boolean",
      "description": "Remove all label usages (if found) without warning"
    }
  },
  "required": [
    "PCID",
    "labelId"
  ]
}

genesys_routing_delete_wrapupcode

Delete wrap-up code Parameters:

Parameter	Type	Required	Default	Description
`codeId`	string	Yes	—	Wrapup Code ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "codeId": {
      "type": "string",
      "description": "Wrapup Code ID"
    }
  },
  "required": [
    "PCID",
    "codeId"
  ]
}

genesys_routing_get_availablemediatypes

Get available media types

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_get_directroutingbackup_settings_me

Get the user’s Direct Routing Backup settings.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_get_language

Get a routing language Parameters:

Parameter	Type	Required	Default	Description
`languageId`	string	Yes	—	Language ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "languageId": {
      "type": "string",
      "description": "Language ID"
    }
  },
  "required": [
    "PCID",
    "languageId"
  ]
}

genesys_routing_get_languages

Get the list of supported languages. Parameters:

Parameter	Type	Required	Default	Description
`pageSize`	integer	No	—	Page size
`pageNumber`	integer	No	—	Page number
`sortOrder`	string	No	—	Ascending or descending sort order
`name`	string	No	—	Name
`id`	any[]	No	—	id

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "pageSize": {
      "type": "integer",
      "description": "Page size"
    },
    "pageNumber": {
      "type": "integer",
      "description": "Page number"
    },
    "sortOrder": {
      "type": "string",
      "description": "Ascending or descending sort order",
      "enum": [
        "ascending",
        "descending"
      ]
    },
    "name": {
      "type": "string",
      "description": "Name"
    },
    "id": {
      "type": "array",
      "description": "id"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_get_message_recipient

Get a recipient Parameters:

Parameter	Type	Required	Default	Description
`recipientId`	string	Yes	—	Recipient ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "recipientId": {
      "type": "string",
      "description": "Recipient ID"
    }
  },
  "required": [
    "PCID",
    "recipientId"
  ]
}

genesys_routing_get_message_recipients

Get recipients Parameters:

Parameter	Type	Required	Default	Description
`messengerType`	string	No	—	Messenger Type
`name`	string	No	—	Recipient Name
`pageSize`	integer	No	—	Page size
`pageNumber`	integer	No	—	Page number

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "messengerType": {
      "type": "string",
      "description": "Messenger Type",
      "enum": [
        "sms",
        "facebook",
        "twitter",
        "whatsapp",
        "open",
        "instagram",
        "apple"
      ]
    },
    "name": {
      "type": "string",
      "description": "Recipient Name"
    },
    "pageSize": {
      "type": "integer",
      "description": "Page size"
    },
    "pageNumber": {
      "type": "integer",
      "description": "Page number"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_get_queue

Get details about this queue. Parameters:

Parameter	Type	Required	Default	Description
`queueId`	string	Yes	—	Queue ID
`expand`	any[]	No	—	Which fields, if any, to expand

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "queueId": {
      "type": "string",
      "description": "Queue ID"
    },
    "expand": {
      "type": "array",
      "description": "Which fields, if any, to expand"
    }
  },
  "required": [
    "PCID",
    "queueId"
  ]
}

genesys_routing_get_queue_assistant

Get an assistant associated with a queue. Parameters:

Parameter	Type	Required	Default	Description
`queueId`	string	Yes	—	Queue ID
`expand`	any[]	No	—	Which fields, if any, to expand.
`languageVariation`	string	No	—	Language variation
`fallbackToPrimaryAssistant`	boolean	No	—	Fall back to primary assistant if specified variation is not found

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "queueId": {
      "type": "string",
      "description": "Queue ID"
    },
    "expand": {
      "type": "array",
      "description": "Which fields, if any, to expand."
    },
    "languageVariation": {
      "type": "string",
      "description": "Language variation"
    },
    "fallbackToPrimaryAssistant": {
      "type": "boolean",
      "description": "Fall back to primary assistant if specified variation is not found"
    }
  },
  "required": [
    "PCID",
    "queueId"
  ]
}

genesys_routing_get_queue_comparisonperiod

Get a Comparison Period. Parameters:

Parameter	Type	Required	Default	Description
`queueId`	string	Yes	—	Queue id
`comparisonPeriodId`	string	Yes	—	ComparisonPeriod id

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "queueId": {
      "type": "string",
      "description": "Queue id"
    },
    "comparisonPeriodId": {
      "type": "string",
      "description": "ComparisonPeriod id"
    }
  },
  "required": [
    "PCID",
    "queueId",
    "comparisonPeriodId"
  ]
}

genesys_routing_get_queue_comparisonperiods

Get list of comparison periods Parameters:

Parameter	Type	Required	Default	Description
`queueId`	string	Yes	—	Queue id

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "queueId": {
      "type": "string",
      "description": "Queue id"
    }
  },
  "required": [
    "PCID",
    "queueId"
  ]
}

genesys_routing_get_queue_estimatedwaittime

Get Estimated Wait Time Parameters:

Parameter	Type	Required	Default	Description
`queueId`	string	Yes	—	queueId
`conversationId`	string	No	—	conversationId

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "queueId": {
      "type": "string",
      "description": "queueId"
    },
    "conversationId": {
      "type": "string",
      "description": "conversationId"
    }
  },
  "required": [
    "PCID",
    "queueId"
  ]
}

genesys_routing_get_queue_mediatype_estimatedwaittime

Get Estimated Wait Time Parameters:

Parameter	Type	Required	Default	Description
`queueId`	string	Yes	—	queueId
`mediaType`	string	Yes	—	mediaType
`labelId`	string	No	—	Unique id that represents the interaction label used with media type for EWT calculation

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "queueId": {
      "type": "string",
      "description": "queueId"
    },
    "mediaType": {
      "type": "string",
      "description": "mediaType",
      "enum": [
        "all",
        "call",
        "chat",
        "callback",
        "email",
        "videoComm",
        "message"
      ]
    },
    "labelId": {
      "type": "string",
      "description": "Unique id that represents the interaction label used with media type for EWT calculation"
    }
  },
  "required": [
    "PCID",
    "queueId",
    "mediaType"
  ]
}

genesys_routing_get_queue_members

Get the members of this queue. Parameters:

Parameter	Type	Required	Default	Description
`queueId`	string	Yes	—	Queue ID
`pageNumber`	integer	No	—	pageNumber
`pageSize`	integer	No	—	Max value is 100
`sortOrder`	string	No	—	Note: results are sorted by name.
`expand`	any[]	No	—	Which fields, if any, to expand.
`name`	string	No	—	Filter by queue member name (contains-style search)
`profileSkills`	any[]	No	—	Filter by profile skill (contains-style search)
`skills`	any[]	No	—	Filter by skill (contains-style search)
`languages`	any[]	No	—	Filter by language (contains-style search)
`routingStatus`	any[]	No	—	Filter by routing status
`presence`	any[]	No	—	Filter by presence
`memberBy`	string	No	—	Filter by member type
`joined`	boolean	No	—	Filter by joined status

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "queueId": {
      "type": "string",
      "description": "Queue ID"
    },
    "pageNumber": {
      "type": "integer",
      "description": "pageNumber"
    },
    "pageSize": {
      "type": "integer",
      "description": "Max value is 100"
    },
    "sortOrder": {
      "type": "string",
      "description": "Note: results are sorted by name.",
      "enum": [
        "asc",
        "desc"
      ]
    },
    "expand": {
      "type": "array",
      "description": "Which fields, if any, to expand."
    },
    "name": {
      "type": "string",
      "description": "Filter by queue member name (contains-style search)"
    },
    "profileSkills": {
      "type": "array",
      "description": "Filter by profile skill (contains-style search)"
    },
    "skills": {
      "type": "array",
      "description": "Filter by skill (contains-style search)"
    },
    "languages": {
      "type": "array",
      "description": "Filter by language (contains-style search)"
    },
    "routingStatus": {
      "type": "array",
      "description": "Filter by routing status"
    },
    "presence": {
      "type": "array",
      "description": "Filter by presence"
    },
    "memberBy": {
      "type": "string",
      "description": "Filter by member type",
      "enum": [
        "user",
        "group"
      ]
    },
    "joined": {
      "type": "boolean",
      "description": "Filter by joined status",
      "enum": [
        "true",
        "false"
      ]
    }
  },
  "required": [
    "PCID",
    "queueId"
  ]
}

genesys_routing_get_queue_wrapupcodes

Get the wrap-up codes for a queue Parameters:

Parameter	Type	Required	Default	Description
`queueId`	string	Yes	—	Queue ID
`pageSize`	integer	No	—	Page size
`pageNumber`	integer	No	—	Page number
`name`	string	No	—	Wrapup code’s name (trailing asterisks allowed)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "queueId": {
      "type": "string",
      "description": "Queue ID"
    },
    "pageSize": {
      "type": "integer",
      "description": "Page size"
    },
    "pageNumber": {
      "type": "integer",
      "description": "Page number"
    },
    "name": {
      "type": "string",
      "description": "Wrapup code's name (trailing asterisks allowed)"
    }
  },
  "required": [
    "PCID",
    "queueId"
  ]
}

genesys_routing_get_queues

Get list of queues. Parameters:

Parameter	Type	Required	Default	Description
`pageNumber`	integer	No	—	Page number
`pageSize`	integer	No	—	Page size
`sortOrder`	string	No	—	Note: results are sorted by name.
`name`	string	No	—	Include only queues with the given name (leading and trailing asterisks allowed)
`id`	any[]	No	—	Include only queues with the specified ID(s)
`divisionId`	any[]	No	—	Include only queues in the specified division ID(s)
`peerId`	any[]	No	—	Include only queues with the specified peer ID(s)
`cannedResponseLibraryId`	string	No	—	Include only queues explicitly associated with the specified canned response library ID
`hasPeer`	boolean	No	—	Include only queues with a peer ID
`expand`	any[]	No	—	Which fields, if any, to expand

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "pageNumber": {
      "type": "integer",
      "description": "Page number"
    },
    "pageSize": {
      "type": "integer",
      "description": "Page size"
    },
    "sortOrder": {
      "type": "string",
      "description": "Note: results are sorted by name.",
      "enum": [
        "asc",
        "desc"
      ]
    },
    "name": {
      "type": "string",
      "description": "Include only queues with the given name (leading and trailing asterisks allowed)"
    },
    "id": {
      "type": "array",
      "description": "Include only queues with the specified ID(s)"
    },
    "divisionId": {
      "type": "array",
      "description": "Include only queues in the specified division ID(s)"
    },
    "peerId": {
      "type": "array",
      "description": "Include only queues with the specified peer ID(s)"
    },
    "cannedResponseLibraryId": {
      "type": "string",
      "description": "Include only queues explicitly associated with the specified canned response library ID"
    },
    "hasPeer": {
      "type": "boolean",
      "description": "Include only queues with a peer ID"
    },
    "expand": {
      "type": "array",
      "description": "Which fields, if any, to expand"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_get_queues_me

Get a paged listing of queues the user is a member of. Parameters:

Parameter	Type	Required	Default	Description
`pageNumber`	integer	No	—	Page number
`pageSize`	integer	No	—	Page size
`joined`	boolean	No	—	Filter by joined status.
`sortOrder`	string	No	—	Note: results are sorted by name.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "pageNumber": {
      "type": "integer",
      "description": "Page number"
    },
    "pageSize": {
      "type": "integer",
      "description": "Page size"
    },
    "joined": {
      "type": "boolean",
      "description": "Filter by joined status.",
      "enum": [
        "true",
        "false"
      ]
    },
    "sortOrder": {
      "type": "string",
      "description": "Note: results are sorted by name.",
      "enum": [
        "asc",
        "desc"
      ]
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_get_routing_availablemediatypes

Get available media types

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_get_routing_language

Get a routing language Parameters:

Parameter	Type	Required	Default	Description
`languageId`	string	Yes	—	Language ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "languageId": {
      "type": "string",
      "description": "Language ID"
    }
  },
  "required": [
    "PCID",
    "languageId"
  ]
}

genesys_routing_get_routing_languages

Get the list of supported languages. Parameters:

Parameter	Type	Required	Default	Description
`pageSize`	integer	No	—	Page size
`pageNumber`	integer	No	—	Page number
`sortOrder`	string	No	—	Ascending or descending sort order
`name`	string	No	—	Name
`id`	any[]	No	—	id

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "pageSize": {
      "type": "integer",
      "description": "Page size"
    },
    "pageNumber": {
      "type": "integer",
      "description": "Page number"
    },
    "sortOrder": {
      "type": "string",
      "description": "Ascending or descending sort order",
      "enum": [
        "ascending",
        "descending"
      ]
    },
    "name": {
      "type": "string",
      "description": "Name"
    },
    "id": {
      "type": "array",
      "description": "id"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_get_routing_queue

Get details about this queue. Parameters:

Parameter	Type	Required	Default	Description
`queueId`	string	Yes	—	Queue ID
`expand`	any[]	No	—	Which fields, if any, to expand

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "queueId": {
      "type": "string",
      "description": "Queue ID"
    },
    "expand": {
      "type": "array",
      "description": "Which fields, if any, to expand"
    }
  },
  "required": [
    "PCID",
    "queueId"
  ]
}

genesys_routing_get_routing_queue_estimatedwaittime

Get Estimated Wait Time Parameters:

Parameter	Type	Required	Default	Description
`queueId`	string	Yes	—	queueId
`conversationId`	string	No	—	conversationId

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "queueId": {
      "type": "string",
      "description": "queueId"
    },
    "conversationId": {
      "type": "string",
      "description": "conversationId"
    }
  },
  "required": [
    "PCID",
    "queueId"
  ]
}

genesys_routing_get_routing_queue_members

Get the members of this queue. Parameters:

Parameter	Type	Required	Default	Description
`queueId`	string	Yes	—	Queue ID
`pageNumber`	integer	No	—	pageNumber
`pageSize`	integer	No	—	Max value is 100
`sortOrder`	string	No	—	Note: results are sorted by name.
`expand`	any[]	No	—	Which fields, if any, to expand.
`name`	string	No	—	Filter by queue member name (contains-style search)
`profileSkills`	any[]	No	—	Filter by profile skill (contains-style search)
`skills`	any[]	No	—	Filter by skill (contains-style search)
`languages`	any[]	No	—	Filter by language (contains-style search)
`routingStatus`	any[]	No	—	Filter by routing status
`presence`	any[]	No	—	Filter by presence
`memberBy`	string	No	—	Filter by member type
`joined`	boolean	No	—	Filter by joined status

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "queueId": {
      "type": "string",
      "description": "Queue ID"
    },
    "pageNumber": {
      "type": "integer",
      "description": "pageNumber"
    },
    "pageSize": {
      "type": "integer",
      "description": "Max value is 100"
    },
    "sortOrder": {
      "type": "string",
      "description": "Note: results are sorted by name.",
      "enum": [
        "asc",
        "desc"
      ]
    },
    "expand": {
      "type": "array",
      "description": "Which fields, if any, to expand."
    },
    "name": {
      "type": "string",
      "description": "Filter by queue member name (contains-style search)"
    },
    "profileSkills": {
      "type": "array",
      "description": "Filter by profile skill (contains-style search)"
    },
    "skills": {
      "type": "array",
      "description": "Filter by skill (contains-style search)"
    },
    "languages": {
      "type": "array",
      "description": "Filter by language (contains-style search)"
    },
    "routingStatus": {
      "type": "array",
      "description": "Filter by routing status"
    },
    "presence": {
      "type": "array",
      "description": "Filter by presence"
    },
    "memberBy": {
      "type": "string",
      "description": "Filter by member type",
      "enum": [
        "user",
        "group"
      ]
    },
    "joined": {
      "type": "boolean",
      "description": "Filter by joined status",
      "enum": [
        "true",
        "false"
      ]
    }
  },
  "required": [
    "PCID",
    "queueId"
  ]
}

genesys_routing_get_routing_queue_wrapupcodes

Get the wrap-up codes for a queue Parameters:

Parameter	Type	Required	Default	Description
`queueId`	string	Yes	—	Queue ID
`pageSize`	integer	No	—	Page size
`pageNumber`	integer	No	—	Page number
`name`	string	No	—	Wrapup code’s name (trailing asterisks allowed)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "queueId": {
      "type": "string",
      "description": "Queue ID"
    },
    "pageSize": {
      "type": "integer",
      "description": "Page size"
    },
    "pageNumber": {
      "type": "integer",
      "description": "Page number"
    },
    "name": {
      "type": "string",
      "description": "Wrapup code's name (trailing asterisks allowed)"
    }
  },
  "required": [
    "PCID",
    "queueId"
  ]
}

genesys_routing_get_routing_queues

Get list of queues. Parameters:

Parameter	Type	Required	Default	Description
`pageNumber`	integer	No	—	Page number
`pageSize`	integer	No	—	Page size
`sortOrder`	string	No	—	Note: results are sorted by name.
`name`	string	No	—	Include only queues with the given name (leading and trailing asterisks allowed)
`id`	any[]	No	—	Include only queues with the specified ID(s)
`divisionId`	any[]	No	—	Include only queues in the specified division ID(s)
`peerId`	any[]	No	—	Include only queues with the specified peer ID(s)
`cannedResponseLibraryId`	string	No	—	Include only queues explicitly associated with the specified canned response library ID
`hasPeer`	boolean	No	—	Include only queues with a peer ID
`expand`	any[]	No	—	Which fields, if any, to expand

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "pageNumber": {
      "type": "integer",
      "description": "Page number"
    },
    "pageSize": {
      "type": "integer",
      "description": "Page size"
    },
    "sortOrder": {
      "type": "string",
      "description": "Note: results are sorted by name.",
      "enum": [
        "asc",
        "desc"
      ]
    },
    "name": {
      "type": "string",
      "description": "Include only queues with the given name (leading and trailing asterisks allowed)"
    },
    "id": {
      "type": "array",
      "description": "Include only queues with the specified ID(s)"
    },
    "divisionId": {
      "type": "array",
      "description": "Include only queues in the specified division ID(s)"
    },
    "peerId": {
      "type": "array",
      "description": "Include only queues with the specified peer ID(s)"
    },
    "cannedResponseLibraryId": {
      "type": "string",
      "description": "Include only queues explicitly associated with the specified canned response library ID"
    },
    "hasPeer": {
      "type": "boolean",
      "description": "Include only queues with a peer ID"
    },
    "expand": {
      "type": "array",
      "description": "Which fields, if any, to expand"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_get_routing_queues_me

Get a paged listing of queues the user is a member of. Parameters:

Parameter	Type	Required	Default	Description
`pageNumber`	integer	No	—	Page number
`pageSize`	integer	No	—	Page size
`joined`	boolean	No	—	Filter by joined status.
`sortOrder`	string	No	—	Note: results are sorted by name.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "pageNumber": {
      "type": "integer",
      "description": "Page number"
    },
    "pageSize": {
      "type": "integer",
      "description": "Page size"
    },
    "joined": {
      "type": "boolean",
      "description": "Filter by joined status.",
      "enum": [
        "true",
        "false"
      ]
    },
    "sortOrder": {
      "type": "string",
      "description": "Note: results are sorted by name.",
      "enum": [
        "asc",
        "desc"
      ]
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_get_routing_skill

Get Routing Skill Parameters:

Parameter	Type	Required	Default	Description
`skillId`	string	Yes	—	Skill ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "skillId": {
      "type": "string",
      "description": "Skill ID"
    }
  },
  "required": [
    "PCID",
    "skillId"
  ]
}

genesys_routing_get_routing_skills

Get the list of routing skills. Parameters:

Parameter	Type	Required	Default	Description
`pageSize`	integer	No	—	Page size
`pageNumber`	integer	No	—	Page number
`name`	string	No	—	Filter for results that start with this value
`id`	any[]	No	—	id

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "pageSize": {
      "type": "integer",
      "description": "Page size"
    },
    "pageNumber": {
      "type": "integer",
      "description": "Page number"
    },
    "name": {
      "type": "string",
      "description": "Filter for results that start with this value"
    },
    "id": {
      "type": "array",
      "description": "id"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_get_routing_utilization

Get the organization-wide max utilization settings.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_get_routing_wrapupcode

Get details about this wrap-up code. Parameters:

Parameter	Type	Required	Default	Description
`codeId`	string	Yes	—	Wrapup Code ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "codeId": {
      "type": "string",
      "description": "Wrapup Code ID"
    }
  },
  "required": [
    "PCID",
    "codeId"
  ]
}

genesys_routing_get_routing_wrapupcodes

Get list of wrapup codes. Parameters:

Parameter	Type	Required	Default	Description
`pageSize`	integer	No	—	Page size
`pageNumber`	integer	No	—	Page number
`sortBy`	string	No	—	Sort by
`sortOrder`	string	No	—	Sort order
`name`	string	No	—	Wrapup code’s name (‘Sort by’ param is ignored unless this field is provided)
`id`	any[]	No	—	Filter by wrapup code ID(s)
`divisionId`	any[]	No	—	Filter by division ID(s)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "pageSize": {
      "type": "integer",
      "description": "Page size"
    },
    "pageNumber": {
      "type": "integer",
      "description": "Page number"
    },
    "sortBy": {
      "type": "string",
      "description": "Sort by",
      "enum": [
        "name",
        "id"
      ]
    },
    "sortOrder": {
      "type": "string",
      "description": "Sort order",
      "enum": [
        "ascending",
        "descending"
      ]
    },
    "name": {
      "type": "string",
      "description": "Wrapup code's name ('Sort by' param is ignored unless this field is provided)"
    },
    "id": {
      "type": "array",
      "description": "Filter by wrapup code ID(s)"
    },
    "divisionId": {
      "type": "array",
      "description": "Filter by division ID(s)"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_get_settings

Get an organization’s routing settings

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_get_settings_contactcenter

Get Contact Center Settings

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_get_settings_transcription

Get Transcription Settings

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_get_skill

Get Routing Skill Parameters:

Parameter	Type	Required	Default	Description
`skillId`	string	Yes	—	Skill ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "skillId": {
      "type": "string",
      "description": "Skill ID"
    }
  },
  "required": [
    "PCID",
    "skillId"
  ]
}

genesys_routing_get_skillgroup

Get skill group Parameters:

Parameter	Type	Required	Default	Description
`skillGroupId`	string	Yes	—	Skill Group ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "skillGroupId": {
      "type": "string",
      "description": "Skill Group ID"
    }
  },
  "required": [
    "PCID",
    "skillGroupId"
  ]
}

genesys_routing_get_skillgroup_members

Get skill group members Parameters:

Parameter	Type	Required	Default	Description
`skillGroupId`	string	Yes	—	Skill Group ID
`pageSize`	integer	No	—	Page size
`after`	string	No	—	The cursor that points to the next item
`before`	string	No	—	The cursor that points to the previous item
`expand`	string	No	—	Expand the name on each user

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "skillGroupId": {
      "type": "string",
      "description": "Skill Group ID"
    },
    "pageSize": {
      "type": "integer",
      "description": "Page size"
    },
    "after": {
      "type": "string",
      "description": "The cursor that points to the next item"
    },
    "before": {
      "type": "string",
      "description": "The cursor that points to the previous item"
    },
    "expand": {
      "type": "string",
      "description": "Expand the name on each user",
      "enum": [
        "entities"
      ]
    }
  },
  "required": [
    "PCID",
    "skillGroupId"
  ]
}

genesys_routing_get_skillgroup_members_divisions

Get list of member divisions for this skill group. Parameters:

Parameter	Type	Required	Default	Description
`skillGroupId`	string	Yes	—	Skill Group ID
`expand`	string	No	—	Expand the name on each user

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "skillGroupId": {
      "type": "string",
      "description": "Skill Group ID"
    },
    "expand": {
      "type": "string",
      "description": "Expand the name on each user",
      "enum": [
        "entities"
      ]
    }
  },
  "required": [
    "PCID",
    "skillGroupId"
  ]
}

genesys_routing_get_skillgroups

Get skill group listing Parameters:

Parameter	Type	Required	Default	Description
`pageSize`	integer	No	—	Page size
`name`	string	No	—	Return only skill group names whose names start with this value (case-insensitive matching)
`after`	string	No	—	The cursor that points to the next item
`before`	string	No	—	The cursor that points to the previous item

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "pageSize": {
      "type": "integer",
      "description": "Page size"
    },
    "name": {
      "type": "string",
      "description": "Return only skill group names whose names start with this value (case-insensitive matching)"
    },
    "after": {
      "type": "string",
      "description": "The cursor that points to the next item"
    },
    "before": {
      "type": "string",
      "description": "The cursor that points to the previous item"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_get_skills

Get the list of routing skills. Parameters:

Parameter	Type	Required	Default	Description
`pageSize`	integer	No	—	Page size
`pageNumber`	integer	No	—	Page number
`name`	string	No	—	Filter for results that start with this value
`id`	any[]	No	—	id

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "pageSize": {
      "type": "integer",
      "description": "Page size"
    },
    "pageNumber": {
      "type": "integer",
      "description": "Page number"
    },
    "name": {
      "type": "string",
      "description": "Filter for results that start with this value"
    },
    "id": {
      "type": "array",
      "description": "id"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_get_user_directroutingbackup_settings

Get the user’s Direct Routing Backup settings. Parameters:

Parameter	Type	Required	Default	Description
`userId`	string	Yes	—	User ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "userId": {
      "type": "string",
      "description": "User ID"
    }
  },
  "required": [
    "PCID",
    "userId"
  ]
}

genesys_routing_get_user_queues

Get queues for user Parameters:

Parameter	Type	Required	Default	Description
`userId`	string	Yes	—	User ID
`pageSize`	integer	No	—	Page size
`pageNumber`	integer	No	—	Page number
`joined`	boolean	No	—	Is joined to the queue
`divisionId`	any[]	No	—	Division ID(s)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "userId": {
      "type": "string",
      "description": "User ID"
    },
    "pageSize": {
      "type": "integer",
      "description": "Page size"
    },
    "pageNumber": {
      "type": "integer",
      "description": "Page number"
    },
    "joined": {
      "type": "boolean",
      "description": "Is joined to the queue"
    },
    "divisionId": {
      "type": "array",
      "description": "Division ID(s)"
    }
  },
  "required": [
    "PCID",
    "userId"
  ]
}

genesys_routing_get_user_routinglanguages

List routing languages assigned to a user Parameters:

Parameter	Type	Required	Default	Description
`userId`	string	Yes	—	User ID
`pageSize`	integer	No	—	Page size
`pageNumber`	integer	No	—	Page number
`sortOrder`	string	No	—	Ascending or descending sort order

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "userId": {
      "type": "string",
      "description": "User ID"
    },
    "pageSize": {
      "type": "integer",
      "description": "Page size"
    },
    "pageNumber": {
      "type": "integer",
      "description": "Page number"
    },
    "sortOrder": {
      "type": "string",
      "description": "Ascending or descending sort order",
      "enum": [
        "ascending",
        "descending"
      ]
    }
  },
  "required": [
    "PCID",
    "userId"
  ]
}

genesys_routing_get_user_routingskills

List routing skills assigned to a user Parameters:

Parameter	Type	Required	Default	Description
`userId`	string	Yes	—	User ID
`pageSize`	integer	No	—	Page size
`pageNumber`	integer	No	—	Page number
`sortOrder`	string	No	—	Ascending or descending sort order

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "userId": {
      "type": "string",
      "description": "User ID"
    },
    "pageSize": {
      "type": "integer",
      "description": "Page size"
    },
    "pageNumber": {
      "type": "integer",
      "description": "Page number"
    },
    "sortOrder": {
      "type": "string",
      "description": "Ascending or descending sort order",
      "enum": [
        "ascending",
        "descending"
      ]
    }
  },
  "required": [
    "PCID",
    "userId"
  ]
}

genesys_routing_get_user_skillgroups

Get skill groups for a user Parameters:

Parameter	Type	Required	Default	Description
`userId`	string	Yes	—	User ID
`pageSize`	integer	No	—	Page size
`after`	string	No	—	The cursor that points to the next page
`before`	string	No	—	The cursor that points to the previous page

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "userId": {
      "type": "string",
      "description": "User ID"
    },
    "pageSize": {
      "type": "integer",
      "description": "Page size"
    },
    "after": {
      "type": "string",
      "description": "The cursor that points to the next page"
    },
    "before": {
      "type": "string",
      "description": "The cursor that points to the previous page"
    }
  },
  "required": [
    "PCID",
    "userId"
  ]
}

genesys_routing_get_user_utilization

Get the user’s max utilization settings. If not configured, the organization-wide default is returned. Parameters:

Parameter	Type	Required	Default	Description
`userId`	string	Yes	—	User ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "userId": {
      "type": "string",
      "description": "User ID"
    }
  },
  "required": [
    "PCID",
    "userId"
  ]
}

genesys_routing_get_utilization

Get the organization-wide max utilization settings.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_get_utilization_label

Get details about this utilization label Parameters:

Parameter	Type	Required	Default	Description
`labelId`	string	Yes	—	Utilization Label ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "labelId": {
      "type": "string",
      "description": "Utilization Label ID"
    }
  },
  "required": [
    "PCID",
    "labelId"
  ]
}

genesys_routing_get_utilization_label_agents

Get list of agent ids associated with a utilization label Parameters:

Parameter	Type	Required	Default	Description
`labelId`	string	Yes	—	Utilization Label ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "labelId": {
      "type": "string",
      "description": "Utilization Label ID"
    }
  },
  "required": [
    "PCID",
    "labelId"
  ]
}

genesys_routing_get_utilization_labels

Get list of utilization labels Parameters:

Parameter	Type	Required	Default	Description
`pageSize`	integer	No	—	Page size
`pageNumber`	integer	No	—	Page number
`sortOrder`	string	No	—	Sort order by name
`name`	string	No	—	Utilization label’s name (Wildcard is supported, e.g., ‘label1’, ‘label*’

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "pageSize": {
      "type": "integer",
      "description": "Page size"
    },
    "pageNumber": {
      "type": "integer",
      "description": "Page number"
    },
    "sortOrder": {
      "type": "string",
      "description": "Sort order by name",
      "enum": [
        "ascending",
        "descending"
      ]
    },
    "name": {
      "type": "string",
      "description": "Utilization label's name (Wildcard is supported, e.g., 'label1*', '*label*'"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_get_wrapupcode

Get details about this wrap-up code. Parameters:

Parameter	Type	Required	Default	Description
`codeId`	string	Yes	—	Wrapup Code ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "codeId": {
      "type": "string",
      "description": "Wrapup Code ID"
    }
  },
  "required": [
    "PCID",
    "codeId"
  ]
}

genesys_routing_get_wrapupcodes

Get list of wrapup codes. Parameters:

Parameter	Type	Required	Default	Description
`pageSize`	integer	No	—	Page size
`pageNumber`	integer	No	—	Page number
`sortBy`	string	No	—	Sort by
`sortOrder`	string	No	—	Sort order
`name`	string	No	—	Wrapup code’s name (‘Sort by’ param is ignored unless this field is provided)
`id`	any[]	No	—	Filter by wrapup code ID(s)
`divisionId`	any[]	No	—	Filter by division ID(s)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "pageSize": {
      "type": "integer",
      "description": "Page size"
    },
    "pageNumber": {
      "type": "integer",
      "description": "Page number"
    },
    "sortBy": {
      "type": "string",
      "description": "Sort by",
      "enum": [
        "name",
        "id"
      ]
    },
    "sortOrder": {
      "type": "string",
      "description": "Sort order",
      "enum": [
        "ascending",
        "descending"
      ]
    },
    "name": {
      "type": "string",
      "description": "Wrapup code's name ('Sort by' param is ignored unless this field is provided)"
    },
    "id": {
      "type": "array",
      "description": "Filter by wrapup code ID(s)"
    },
    "divisionId": {
      "type": "array",
      "description": "Filter by division ID(s)"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_patch_conversation

Update attributes of an in-queue conversation Parameters:

Parameter	Type	Required	Default	Description
`conversationId`	string	Yes	—	Conversation ID
`labelId`	string	No	—	Label requirement for the conversation. To remove the label requirement (setting it to System Default Label), specify an empty string, i.e., "".
`languageId`	string	No	—	Language requirement for the conversation. To remove the language requirement, specify an empty string, i.e., "".
`priority`	integer	No	—	Priority for the conversation. Each point of priority is equivalent to one minute of time in queue. Range:[-25000000, 25000000]. To reset, specify 0.
`requestScoredAgents`	any[]	No	—	requestScoredAgents
`skillIds`	any[]	No	—	Skill requirements for the conversation. To remove all skill requirements, specify an empty list, i.e. [].

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "conversationId": {
      "type": "string",
      "description": "Conversation ID"
    },
    "labelId": {
      "type": "string",
      "description": "Label requirement for the conversation.  To remove the label requirement (setting it to System Default Label), specify an empty string, i.e., \"\"."
    },
    "languageId": {
      "type": "string",
      "description": "Language requirement for the conversation.  To remove the language requirement, specify an empty string, i.e., \"\"."
    },
    "priority": {
      "type": "integer",
      "description": "Priority for the conversation.  Each point of priority is equivalent to one minute of time in queue.  Range:[-25000000, 25000000].  To reset, specify 0."
    },
    "requestScoredAgents": {
      "type": "array",
      "description": "requestScoredAgents"
    },
    "skillIds": {
      "type": "array",
      "description": "Skill requirements for the conversation.  To remove all skill requirements, specify an empty list, i.e. []."
    }
  },
  "required": [
    "PCID",
    "conversationId"
  ]
}

genesys_routing_patch_queue_member

Update the ring number OR joined status for a queue member. Parameters:

Parameter	Type	Required	Default	Description
`queueId`	string	Yes	—	Queue ID
`memberId`	string	Yes	—	Member ID
`id`	string	No	—	The queue member’s id.
`joined`	boolean	No	—	joined
`memberBy`	string	No	—	memberBy
`name`	string	No	—	name
`ringNumber`	integer	No	—	ringNumber
`routingStatus`	object	No	—	routingStatus
`selfUri`	string	No	—	The URI for this object
`user`	object	No	—	user

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "queueId": {
      "type": "string",
      "description": "Queue ID"
    },
    "memberId": {
      "type": "string",
      "description": "Member ID"
    },
    "id": {
      "type": "string",
      "description": "The queue member's id."
    },
    "joined": {
      "type": "boolean",
      "description": "joined"
    },
    "memberBy": {
      "type": "string",
      "description": "memberBy"
    },
    "name": {
      "type": "string",
      "description": "name"
    },
    "ringNumber": {
      "type": "integer",
      "description": "ringNumber"
    },
    "routingStatus": {
      "type": "object",
      "description": "routingStatus"
    },
    "selfUri": {
      "type": "string",
      "description": "The URI for this object"
    },
    "user": {
      "type": "object",
      "description": "user"
    }
  },
  "required": [
    "PCID",
    "queueId",
    "memberId"
  ]
}

genesys_routing_patch_queue_members

Join or unjoin a set of up to 100 users for a queue Parameters:

Parameter	Type	Required	Default	Description
`queueId`	string	Yes	—	Queue ID
`body`	any[]	Yes	—	Queue Members

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "queueId": {
      "type": "string",
      "description": "Queue ID"
    },
    "body": {
      "type": "array",
      "description": "Queue Members"
    }
  },
  "required": [
    "PCID",
    "queueId",
    "body"
  ]
}

genesys_routing_patch_settings_contactcenter

Update Contact Center Settings Parameters:

Parameter	Type	Required	Default	Description
`removeSkillsFromBlindTransfer`	boolean	No	—	Strip skills from transfer

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "removeSkillsFromBlindTransfer": {
      "type": "boolean",
      "description": "Strip skills from transfer"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_patch_settings_transcription

Patch Transcription Settings Parameters:

Parameter	Type	Required	Default	Description
`contentSearchEnabled`	boolean	No	—	Setting to enable/disable content search
`lowLatencyTranscriptionEnabled`	boolean	No	—	Boolean flag indicating whether low latency transcription via Notification API is enabled
`pciDssRedactionEnabled`	boolean	No	—	Setting to enable/disable PCI DSS Redaction
`piiRedactionEnabled`	boolean	No	—	Setting to enable/disable PII Redaction
`transcription`	string	Yes	—	Setting to enable/disable transcription capability
`transcriptionConfidenceThreshold`	integer	Yes	—	Configure confidence threshold. The possible values are from 1 to 100.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "contentSearchEnabled": {
      "type": "boolean",
      "description": "Setting to enable/disable content search"
    },
    "lowLatencyTranscriptionEnabled": {
      "type": "boolean",
      "description": "Boolean flag indicating whether low latency transcription via Notification API is enabled"
    },
    "pciDssRedactionEnabled": {
      "type": "boolean",
      "description": "Setting to enable/disable PCI DSS Redaction"
    },
    "piiRedactionEnabled": {
      "type": "boolean",
      "description": "Setting to enable/disable PII Redaction"
    },
    "transcription": {
      "type": "string",
      "description": "Setting to enable/disable transcription capability",
      "enum": [
        "Disabled",
        "EnabledGlobally",
        "EnabledQueueFlow"
      ]
    },
    "transcriptionConfidenceThreshold": {
      "type": "integer",
      "description": "Configure confidence threshold. The possible values are from 1 to 100."
    }
  },
  "required": [
    "PCID",
    "transcription",
    "transcriptionConfidenceThreshold"
  ]
}

genesys_routing_patch_skill

Update Routing Skill Division Parameters:

Parameter	Type	Required	Default	Description
`skillId`	string	Yes	—	Skill ID
`divisionId`	string	No	—	The division to which this skill will belong

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "skillId": {
      "type": "string",
      "description": "Skill ID"
    },
    "divisionId": {
      "type": "string",
      "description": "The division to which this skill will belong"
    }
  },
  "required": [
    "PCID",
    "skillId"
  ]
}

genesys_routing_patch_skillgroup

Update skill group definition Parameters:

Parameter	Type	Required	Default	Description
`skillGroupId`	string	Yes	—	Skill Group ID
`dateCreated`	string	No	—	Created date/time of the skill group. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`dateModified`	string	No	—	Last modified date/time of the skill group. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`description`	string	No	—	Group description
`division`	object	No	—	division
`id`	string	No	—	The globally unique identifier for the object.
`memberCount`	integer	No	—	Estimated number of members in this group. It can take some time for the count to be updated after expressions are changed.
`name`	string	Yes	—	The group name.
`selfUri`	string	No	—	The URI for this object
`skillConditions`	any[]	Yes	—	Conditions for this group
`status`	string	No	—	Group’s filling status

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "skillGroupId": {
      "type": "string",
      "description": "Skill Group ID"
    },
    "dateCreated": {
      "type": "string",
      "description": "Created date/time of the skill group. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "dateModified": {
      "type": "string",
      "description": "Last modified date/time of the skill group. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "description": {
      "type": "string",
      "description": "Group description"
    },
    "division": {
      "type": "object",
      "description": "division"
    },
    "id": {
      "type": "string",
      "description": "The globally unique identifier for the object."
    },
    "memberCount": {
      "type": "integer",
      "description": "Estimated number of members in this group. It can take some time for the count to be updated after expressions are changed."
    },
    "name": {
      "type": "string",
      "description": "The group name."
    },
    "selfUri": {
      "type": "string",
      "description": "The URI for this object"
    },
    "skillConditions": {
      "type": "array",
      "description": "Conditions for this group"
    },
    "status": {
      "type": "string",
      "description": "Group's filling status",
      "enum": [
        "InProgress",
        "Complete"
      ]
    }
  },
  "required": [
    "PCID",
    "skillGroupId",
    "name",
    "skillConditions"
  ]
}

genesys_routing_patch_user_queue

Join or unjoin a queue for a user Parameters:

Parameter	Type	Required	Default	Description
`queueId`	string	Yes	—	Queue ID
`userId`	string	Yes	—	User ID
`acwSettings`	object	No	—	acwSettings
`agentOwnedRouting`	object	No	—	agentOwnedRouting
`bullseye`	object	No	—	bullseye
`callingPartyName`	string	No	—	The name to use for caller identification for outbound calls from this queue.
`callingPartyNumber`	string	No	—	The phone number to use for caller identification for outbound calls from this queue.
`cannedResponseLibraries`	object	No	—	cannedResponseLibraries
`conditionalGroupActivation`	object	No	—	conditionalGroupActivation
`conditionalGroupRouting`	object	No	—	conditionalGroupRouting
`createdBy`	string	No	—	The ID of the user that created the queue.
`dateCreated`	string	No	—	The date the queue was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`dateModified`	string	No	—	The date of the last modification to the queue. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`defaultScripts`	object	No	—	The default script Ids for the communication types.
`description`	string	No	—	The queue description.
`directRouting`	object	No	—	directRouting
`division`	object	No	—	division
`emailInQueueFlow`	object	No	—	emailInQueueFlow
`enableAudioMonitoring`	boolean	No	—	Indicates whether audio monitoring is enabled for this queue.
`enableManualAssignment`	boolean	No	—	Indicates whether manual assignment is enabled for this queue.
`enableTranscription`	boolean	No	—	Indicates whether voice transcription is enabled for this queue.
`id`	string	No	—	The globally unique identifier for the object.
`joined`	boolean	No	—	joined
`joinedMemberCount`	integer	No	—	The number of joined members in the queue.
`lastAgentRoutingMode`	string	No	—	The Last Agent Routing Mode for the queue.
`mediaSettings`	object	No	—	mediaSettings
`memberCount`	integer	No	—	The total number of members in the queue.
`memberGroups`	any[]	No	—	The groups of agents associated with the queue, if any. Queue membership will update to match group membership changes.
`messageInQueueFlow`	object	No	—	messageInQueueFlow
`modifiedBy`	string	No	—	The ID of the user that last modified the queue.
`name`	string	No	—	name
`onHoldPrompt`	object	No	—	onHoldPrompt
`outboundEmailAddress`	object	No	—	outboundEmailAddress
`outboundMessagingAddresses`	object	No	—	outboundMessagingAddresses
`peerId`	string	No	—	The ID of an associated external queue.
`queueFlow`	object	No	—	queueFlow
`routingRules`	any[]	No	—	The routing rules for the queue, used for Preferred Agent Routing.
`scoringMethod`	string	No	—	The Scoring Method for the queue.
`selfUri`	string	No	—	The URI for this object
`skillEvaluationMethod`	string	No	—	The skill evaluation method to use when routing conversations.
`suppressInQueueCallRecording`	boolean	No	—	Indicates whether recording in-queue calls is suppressed for this queue.
`userMemberCount`	integer	No	—	The number of user members (i.e., non-group members) in the queue.
`whisperPrompt`	object	No	—	whisperPrompt

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "queueId": {
      "type": "string",
      "description": "Queue ID"
    },
    "userId": {
      "type": "string",
      "description": "User ID"
    },
    "acwSettings": {
      "type": "object",
      "description": "acwSettings"
    },
    "agentOwnedRouting": {
      "type": "object",
      "description": "agentOwnedRouting"
    },
    "bullseye": {
      "type": "object",
      "description": "bullseye"
    },
    "callingPartyName": {
      "type": "string",
      "description": "The name to use for caller identification for outbound calls from this queue."
    },
    "callingPartyNumber": {
      "type": "string",
      "description": "The phone number to use for caller identification for outbound calls from this queue."
    },
    "cannedResponseLibraries": {
      "type": "object",
      "description": "cannedResponseLibraries"
    },
    "conditionalGroupActivation": {
      "type": "object",
      "description": "conditionalGroupActivation"
    },
    "conditionalGroupRouting": {
      "type": "object",
      "description": "conditionalGroupRouting"
    },
    "createdBy": {
      "type": "string",
      "description": "The ID of the user that created the queue."
    },
    "dateCreated": {
      "type": "string",
      "description": "The date the queue was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "dateModified": {
      "type": "string",
      "description": "The date of the last modification to the queue. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "defaultScripts": {
      "type": "object",
      "description": "The default script Ids for the communication types."
    },
    "description": {
      "type": "string",
      "description": "The queue description."
    },
    "directRouting": {
      "type": "object",
      "description": "directRouting"
    },
    "division": {
      "type": "object",
      "description": "division"
    },
    "emailInQueueFlow": {
      "type": "object",
      "description": "emailInQueueFlow"
    },
    "enableAudioMonitoring": {
      "type": "boolean",
      "description": "Indicates whether audio monitoring is enabled for this queue."
    },
    "enableManualAssignment": {
      "type": "boolean",
      "description": "Indicates whether manual assignment is enabled for this queue."
    },
    "enableTranscription": {
      "type": "boolean",
      "description": "Indicates whether voice transcription is enabled for this queue."
    },
    "id": {
      "type": "string",
      "description": "The globally unique identifier for the object."
    },
    "joined": {
      "type": "boolean",
      "description": "joined"
    },
    "joinedMemberCount": {
      "type": "integer",
      "description": "The number of joined members in the queue."
    },
    "lastAgentRoutingMode": {
      "type": "string",
      "description": "The Last Agent Routing Mode for the queue.",
      "enum": [
        "Disabled",
        "QueueMembersOnly",
        "AnyAgent"
      ]
    },
    "mediaSettings": {
      "type": "object",
      "description": "mediaSettings"
    },
    "memberCount": {
      "type": "integer",
      "description": "The total number of members in the queue."
    },
    "memberGroups": {
      "type": "array",
      "description": "The groups of agents associated with the queue, if any.  Queue membership will update to match group membership changes."
    },
    "messageInQueueFlow": {
      "type": "object",
      "description": "messageInQueueFlow"
    },
    "modifiedBy": {
      "type": "string",
      "description": "The ID of the user that last modified the queue."
    },
    "name": {
      "type": "string",
      "description": "name"
    },
    "onHoldPrompt": {
      "type": "object",
      "description": "onHoldPrompt"
    },
    "outboundEmailAddress": {
      "type": "object",
      "description": "outboundEmailAddress"
    },
    "outboundMessagingAddresses": {
      "type": "object",
      "description": "outboundMessagingAddresses"
    },
    "peerId": {
      "type": "string",
      "description": "The ID of an associated external queue."
    },
    "queueFlow": {
      "type": "object",
      "description": "queueFlow"
    },
    "routingRules": {
      "type": "array",
      "description": "The routing rules for the queue, used for Preferred Agent Routing."
    },
    "scoringMethod": {
      "type": "string",
      "description": "The Scoring Method for the queue.",
      "enum": [
        "TimestampAndPriority",
        "PriorityOnly"
      ]
    },
    "selfUri": {
      "type": "string",
      "description": "The URI for this object"
    },
    "skillEvaluationMethod": {
      "type": "string",
      "description": "The skill evaluation method to use when routing conversations.",
      "enum": [
        "NONE",
        "BEST",
        "ALL"
      ]
    },
    "suppressInQueueCallRecording": {
      "type": "boolean",
      "description": "Indicates whether recording in-queue calls is suppressed for this queue."
    },
    "userMemberCount": {
      "type": "integer",
      "description": "The number of user members (i.e., non-group members) in the queue."
    },
    "whisperPrompt": {
      "type": "object",
      "description": "whisperPrompt"
    }
  },
  "required": [
    "PCID",
    "queueId",
    "userId"
  ]
}

genesys_routing_patch_user_queues

Join or unjoin a set of queues for a user Parameters:

Parameter	Type	Required	Default	Description
`userId`	string	Yes	—	User ID
`divisionId`	any[]	No	—	Division ID(s)
`body`	any[]	Yes	—	User Queues

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "userId": {
      "type": "string",
      "description": "User ID"
    },
    "divisionId": {
      "type": "array",
      "description": "Division ID(s)"
    },
    "body": {
      "type": "array",
      "description": "User Queues"
    }
  },
  "required": [
    "PCID",
    "userId",
    "body"
  ]
}

genesys_routing_patch_user_routinglanguage

Update an assigned routing language’s proficiency Parameters:

Parameter	Type	Required	Default	Description
`userId`	string	Yes	—	User ID
`languageId`	string	Yes	—	languageId
`id`	string	No	—	The globally unique identifier for the object.
`languageUri`	string	No	—	URI to the organization language used by this user language.
`name`	string	No	—	name
`proficiency`	number	No	—	A rating from 0.0 to 5.0 that indicates how fluent an agent is in a particular language. ACD interactions are routed to agents with higher proficiency ratings.
`selfUri`	string	No	—	The URI for this object
`state`	string	No	—	Activate or deactivate this routing language.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "userId": {
      "type": "string",
      "description": "User ID"
    },
    "languageId": {
      "type": "string",
      "description": "languageId"
    },
    "id": {
      "type": "string",
      "description": "The globally unique identifier for the object."
    },
    "languageUri": {
      "type": "string",
      "description": "URI to the organization language used by this user language."
    },
    "name": {
      "type": "string",
      "description": "name"
    },
    "proficiency": {
      "type": "number",
      "description": "A rating from 0.0 to 5.0 that indicates how fluent an agent is in a particular language. ACD interactions are routed to agents with higher proficiency ratings."
    },
    "selfUri": {
      "type": "string",
      "description": "The URI for this object"
    },
    "state": {
      "type": "string",
      "description": "Activate or deactivate this routing language.",
      "enum": [
        "active",
        "inactive",
        "deleted"
      ]
    }
  },
  "required": [
    "PCID",
    "userId",
    "languageId"
  ]
}

genesys_routing_post_analytics_queues_observations_query

Query for queue observations Parameters:

Parameter	Type	Required	Default	Description
`detailMetrics`	any[]	No	—	Metrics for which to include additional detailed observations
`filter`	object	Yes	—	filter
`metrics`	any[]	Yes	—	Behaves like a SQL SELECT clause. Only named metrics will be retrieved.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "detailMetrics": {
      "type": "array",
      "description": "Metrics for which to include additional detailed observations"
    },
    "filter": {
      "type": "object",
      "description": "filter"
    },
    "metrics": {
      "type": "array",
      "description": "Behaves like a SQL SELECT clause. Only named metrics will be retrieved."
    }
  },
  "required": [
    "PCID",
    "filter",
    "metrics"
  ]
}

genesys_routing_post_languages

Create Language Parameters:

Parameter	Type	Required	Default	Description
`dateModified`	string	No	—	Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`id`	string	No	—	The globally unique identifier for the object.
`name`	string	Yes	—	The language name.
`selfUri`	string	No	—	The URI for this object
`state`	string	No	—	state
`version`	string	No	—	version

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "dateModified": {
      "type": "string",
      "description": "Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "id": {
      "type": "string",
      "description": "The globally unique identifier for the object."
    },
    "name": {
      "type": "string",
      "description": "The language name."
    },
    "selfUri": {
      "type": "string",
      "description": "The URI for this object"
    },
    "state": {
      "type": "string",
      "description": "state",
      "enum": [
        "active",
        "inactive",
        "deleted"
      ]
    },
    "version": {
      "type": "string",
      "description": "version"
    }
  },
  "required": [
    "PCID",
    "name"
  ]
}

genesys_routing_post_queue_members

Bulk add or delete up to 100 queue members Parameters:

Parameter	Type	Required	Default	Description
`queueId`	string	Yes	—	Queue ID
`delete`	boolean	No	—	True to delete queue members
`body`	any[]	Yes	—	Queue Members

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "queueId": {
      "type": "string",
      "description": "Queue ID"
    },
    "delete": {
      "type": "boolean",
      "description": "True to delete queue members"
    },
    "body": {
      "type": "array",
      "description": "Queue Members"
    }
  },
  "required": [
    "PCID",
    "queueId",
    "body"
  ]
}

genesys_routing_post_queue_wrapupcodes

Add up to 100 wrap-up codes to a queue Parameters:

Parameter	Type	Required	Default	Description
`queueId`	string	Yes	—	Queue ID
`body`	any[]	Yes	—	List of wrapup codes

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "queueId": {
      "type": "string",
      "description": "Queue ID"
    },
    "body": {
      "type": "array",
      "description": "List of wrapup codes"
    }
  },
  "required": [
    "PCID",
    "queueId",
    "body"
  ]
}

genesys_routing_post_queues

Create a queue Parameters:

Parameter	Type	Required	Default	Description
`acwSettings`	object	No	—	acwSettings
`agentOwnedRouting`	object	No	—	agentOwnedRouting
`autoAnswerOnly`	boolean	No	—	Specifies whether the configured whisper should play for all ACD calls, or only for those which are auto-answered.
`bullseye`	object	No	—	bullseye
`callingPartyName`	string	No	—	The name to use for caller identification for outbound calls from this queue.
`callingPartyNumber`	string	No	—	The phone number to use for caller identification for outbound calls from this queue.
`cannedResponseLibraries`	object	No	—	cannedResponseLibraries
`conditionalGroupActivation`	object	No	—	conditionalGroupActivation
`conditionalGroupRouting`	object	No	—	conditionalGroupRouting
`createdBy`	string	No	—	The ID of the user that created the queue.
`dateCreated`	string	No	—	The date the queue was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`dateModified`	string	No	—	The date of the last modification to the queue. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`defaultScripts`	object	No	—	The default script Ids for the communication types.
`description`	string	No	—	The queue description.
`directRouting`	object	No	—	directRouting
`division`	object	No	—	division
`emailInQueueFlow`	object	No	—	emailInQueueFlow
`enableAudioMonitoring`	boolean	No	—	Indicates whether audio monitoring is enabled for this queue.
`enableManualAssignment`	boolean	No	—	Indicates whether manual assignment is enabled for this queue.
`enableTranscription`	boolean	No	—	Indicates whether voice transcription is enabled for this queue.
`id`	string	No	—	The globally unique identifier for the object.
`joinedMemberCount`	integer	No	—	The number of joined members in the queue.
`lastAgentRoutingMode`	string	No	—	The Last Agent Routing Mode for the queue.
`mediaSettings`	object	No	—	mediaSettings
`memberCount`	integer	No	—	The total number of members in the queue.
`memberGroups`	any[]	No	—	The groups of agents associated with the queue, if any. Queue membership will update to match group membership changes.
`messageInQueueFlow`	object	No	—	messageInQueueFlow
`modifiedBy`	string	No	—	The ID of the user that last modified the queue.
`name`	string	Yes	—	The queue name
`onHoldPrompt`	object	No	—	onHoldPrompt
`outboundEmailAddress`	object	No	—	outboundEmailAddress
`outboundMessagingAddresses`	object	No	—	outboundMessagingAddresses
`peerId`	string	No	—	The ID of an associated external queue.
`queueFlow`	object	No	—	queueFlow
`routingRules`	any[]	No	—	The routing rules for the queue, used for Preferred Agent Routing.
`scoringMethod`	string	No	—	The Scoring Method for the queue.
`selfUri`	string	No	—	The URI for this object
`skillEvaluationMethod`	string	No	—	The skill evaluation method to use when routing conversations.
`sourceQueueId`	string	No	—	The id of an existing queue to copy the settings (does not include GPR settings) from when creating a new queue.
`suppressInQueueCallRecording`	boolean	No	—	Indicates whether recording in-queue calls is suppressed for this queue.
`userMemberCount`	integer	No	—	The number of user members (i.e., non-group members) in the queue.
`whisperPrompt`	object	No	—	whisperPrompt

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "acwSettings": {
      "type": "object",
      "description": "acwSettings"
    },
    "agentOwnedRouting": {
      "type": "object",
      "description": "agentOwnedRouting"
    },
    "autoAnswerOnly": {
      "type": "boolean",
      "description": "Specifies whether the configured whisper should play for all ACD calls, or only for those which are auto-answered."
    },
    "bullseye": {
      "type": "object",
      "description": "bullseye"
    },
    "callingPartyName": {
      "type": "string",
      "description": "The name to use for caller identification for outbound calls from this queue."
    },
    "callingPartyNumber": {
      "type": "string",
      "description": "The phone number to use for caller identification for outbound calls from this queue."
    },
    "cannedResponseLibraries": {
      "type": "object",
      "description": "cannedResponseLibraries"
    },
    "conditionalGroupActivation": {
      "type": "object",
      "description": "conditionalGroupActivation"
    },
    "conditionalGroupRouting": {
      "type": "object",
      "description": "conditionalGroupRouting"
    },
    "createdBy": {
      "type": "string",
      "description": "The ID of the user that created the queue."
    },
    "dateCreated": {
      "type": "string",
      "description": "The date the queue was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "dateModified": {
      "type": "string",
      "description": "The date of the last modification to the queue. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "defaultScripts": {
      "type": "object",
      "description": "The default script Ids for the communication types."
    },
    "description": {
      "type": "string",
      "description": "The queue description."
    },
    "directRouting": {
      "type": "object",
      "description": "directRouting"
    },
    "division": {
      "type": "object",
      "description": "division"
    },
    "emailInQueueFlow": {
      "type": "object",
      "description": "emailInQueueFlow"
    },
    "enableAudioMonitoring": {
      "type": "boolean",
      "description": "Indicates whether audio monitoring is enabled for this queue."
    },
    "enableManualAssignment": {
      "type": "boolean",
      "description": "Indicates whether manual assignment is enabled for this queue."
    },
    "enableTranscription": {
      "type": "boolean",
      "description": "Indicates whether voice transcription is enabled for this queue."
    },
    "id": {
      "type": "string",
      "description": "The globally unique identifier for the object."
    },
    "joinedMemberCount": {
      "type": "integer",
      "description": "The number of joined members in the queue."
    },
    "lastAgentRoutingMode": {
      "type": "string",
      "description": "The Last Agent Routing Mode for the queue.",
      "enum": [
        "Disabled",
        "QueueMembersOnly",
        "AnyAgent"
      ]
    },
    "mediaSettings": {
      "type": "object",
      "description": "mediaSettings"
    },
    "memberCount": {
      "type": "integer",
      "description": "The total number of members in the queue."
    },
    "memberGroups": {
      "type": "array",
      "description": "The groups of agents associated with the queue, if any.  Queue membership will update to match group membership changes."
    },
    "messageInQueueFlow": {
      "type": "object",
      "description": "messageInQueueFlow"
    },
    "modifiedBy": {
      "type": "string",
      "description": "The ID of the user that last modified the queue."
    },
    "name": {
      "type": "string",
      "description": "The queue name"
    },
    "onHoldPrompt": {
      "type": "object",
      "description": "onHoldPrompt"
    },
    "outboundEmailAddress": {
      "type": "object",
      "description": "outboundEmailAddress"
    },
    "outboundMessagingAddresses": {
      "type": "object",
      "description": "outboundMessagingAddresses"
    },
    "peerId": {
      "type": "string",
      "description": "The ID of an associated external queue."
    },
    "queueFlow": {
      "type": "object",
      "description": "queueFlow"
    },
    "routingRules": {
      "type": "array",
      "description": "The routing rules for the queue, used for Preferred Agent Routing."
    },
    "scoringMethod": {
      "type": "string",
      "description": "The Scoring Method for the queue.",
      "enum": [
        "TimestampAndPriority",
        "PriorityOnly"
      ]
    },
    "selfUri": {
      "type": "string",
      "description": "The URI for this object"
    },
    "skillEvaluationMethod": {
      "type": "string",
      "description": "The skill evaluation method to use when routing conversations.",
      "enum": [
        "NONE",
        "BEST",
        "ALL"
      ]
    },
    "sourceQueueId": {
      "type": "string",
      "description": "The id of an existing queue to copy the settings (does not include GPR settings) from when creating a new queue."
    },
    "suppressInQueueCallRecording": {
      "type": "boolean",
      "description": "Indicates whether recording in-queue calls is suppressed for this queue."
    },
    "userMemberCount": {
      "type": "integer",
      "description": "The number of user members (i.e., non-group members) in the queue."
    },
    "whisperPrompt": {
      "type": "object",
      "description": "whisperPrompt"
    }
  },
  "required": [
    "PCID",
    "name"
  ]
}

genesys_routing_post_skillgroup_members_divisions

Add or remove member divisions for this skill group. Parameters:

Parameter	Type	Required	Default	Description
`skillGroupId`	string	Yes	—	Skill Group ID
`addDivisionIds`	any[]	No	—	addDivisionIds
`removeDivisionIds`	any[]	No	—	removeDivisionIds

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "skillGroupId": {
      "type": "string",
      "description": "Skill Group ID"
    },
    "addDivisionIds": {
      "type": "array",
      "description": "addDivisionIds"
    },
    "removeDivisionIds": {
      "type": "array",
      "description": "removeDivisionIds"
    }
  },
  "required": [
    "PCID",
    "skillGroupId"
  ]
}

genesys_routing_post_skillgroups

Create a skill group Parameters:

Parameter	Type	Required	Default	Description
`dateCreated`	string	No	—	Created date/time of the skill group. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`dateModified`	string	No	—	Last modified date/time of the skill group. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`description`	string	No	—	Group description
`division`	object	No	—	division
`id`	string	No	—	The globally unique identifier for the object.
`memberCount`	integer	No	—	Estimated number of members in this group. It can take some time for the count to be updated after expressions are changed.
`memberDivisions`	any[]	No	—	Member divisions for this skill group
`name`	string	Yes	—	The group name.
`selfUri`	string	No	—	The URI for this object
`skillConditions`	any[]	Yes	—	Conditions for this group
`status`	string	No	—	Group’s filling status

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "dateCreated": {
      "type": "string",
      "description": "Created date/time of the skill group. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "dateModified": {
      "type": "string",
      "description": "Last modified date/time of the skill group. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "description": {
      "type": "string",
      "description": "Group description"
    },
    "division": {
      "type": "object",
      "description": "division"
    },
    "id": {
      "type": "string",
      "description": "The globally unique identifier for the object."
    },
    "memberCount": {
      "type": "integer",
      "description": "Estimated number of members in this group. It can take some time for the count to be updated after expressions are changed."
    },
    "memberDivisions": {
      "type": "array",
      "description": "Member divisions for this skill group"
    },
    "name": {
      "type": "string",
      "description": "The group name."
    },
    "selfUri": {
      "type": "string",
      "description": "The URI for this object"
    },
    "skillConditions": {
      "type": "array",
      "description": "Conditions for this group"
    },
    "status": {
      "type": "string",
      "description": "Group's filling status",
      "enum": [
        "InProgress",
        "Complete"
      ]
    }
  },
  "required": [
    "PCID",
    "name",
    "skillConditions"
  ]
}

genesys_routing_post_skills

Create Skill Parameters:

Parameter	Type	Required	Default	Description
`name`	string	Yes	—	The name of the skill.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "name": {
      "type": "string",
      "description": "The name of the skill."
    }
  },
  "required": [
    "PCID",
    "name"
  ]
}

genesys_routing_post_user_routinglanguages

Assign a routing language to a user Parameters:

Parameter	Type	Required	Default	Description
`userId`	string	Yes	—	User ID
`id`	string	Yes	—	The id of the existing routing language to add to the user
`languageUri`	string	No	—	URI to the organization language used by this user language.
`proficiency`	number	Yes	—	Proficiency is a rating from 0.0 to 5.0 on how competent an agent is for a particular language. It is used when a queue is set to “Best available language” mode to allow acd interactions to target agents with higher proficiency ratings.
`selfUri`	string	No	—	The URI for this object

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "userId": {
      "type": "string",
      "description": "User ID"
    },
    "id": {
      "type": "string",
      "description": "The id of the existing routing language to add to the user"
    },
    "languageUri": {
      "type": "string",
      "description": "URI to the organization language used by this user language."
    },
    "proficiency": {
      "type": "number",
      "description": "Proficiency is a rating from 0.0 to 5.0 on how competent an agent is for a particular language. It is used when a queue is set to \"Best available language\" mode to allow acd interactions to target agents with higher proficiency ratings."
    },
    "selfUri": {
      "type": "string",
      "description": "The URI for this object"
    }
  },
  "required": [
    "PCID",
    "userId",
    "id",
    "proficiency"
  ]
}

genesys_routing_post_user_routingskills

Assign a routing skill to a user Parameters:

Parameter	Type	Required	Default	Description
`userId`	string	Yes	—	User ID
`id`	string	Yes	—	The id of the existing routing skill to add to the user
`proficiency`	number	Yes	—	Proficiency is a rating from 0.0 to 5.0 on how competent an agent is for a particular skill. It is used when a queue is set to “Best available skills” mode to allow acd interactions to target agents with higher proficiency ratings.
`selfUri`	string	No	—	The URI for this object
`skillUri`	string	No	—	URI to the organization skill used by this user skill.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "userId": {
      "type": "string",
      "description": "User ID"
    },
    "id": {
      "type": "string",
      "description": "The id of the existing routing skill to add to the user"
    },
    "proficiency": {
      "type": "number",
      "description": "Proficiency is a rating from 0.0 to 5.0 on how competent an agent is for a particular skill. It is used when a queue is set to \"Best available skills\" mode to allow acd interactions to target agents with higher proficiency ratings."
    },
    "selfUri": {
      "type": "string",
      "description": "The URI for this object"
    },
    "skillUri": {
      "type": "string",
      "description": "URI to the organization skill used by this user skill."
    }
  },
  "required": [
    "PCID",
    "userId",
    "id",
    "proficiency"
  ]
}

genesys_routing_post_utilization_labels

Create a utilization label Parameters:

Parameter	Type	Required	Default	Description
`name`	string	Yes	—	The utilization label name.
`utilization`	object	No	—	utilization

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "name": {
      "type": "string",
      "description": "The utilization label name."
    },
    "utilization": {
      "type": "object",
      "description": "utilization"
    }
  },
  "required": [
    "PCID",
    "name"
  ]
}

genesys_routing_post_wrapupcodes

Create a wrap-up code Parameters:

Parameter	Type	Required	Default	Description
`createdBy`	string	No	—	The ID of the user that created the wrap-up code.
`dateCreated`	string	No	—	Date when the wrap-up code was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`dateModified`	string	No	—	Date when the wrap-up code was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`description`	string	No	—	The wrap-up code description.
`division`	object	No	—	division
`id`	string	No	—	The globally unique identifier for the object.
`modifiedBy`	string	No	—	The ID of the user that modified the wrap-up code.
`name`	string	Yes	—	The wrap-up code name.
`selfUri`	string	No	—	The URI for this object

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "createdBy": {
      "type": "string",
      "description": "The ID of the user that created the wrap-up code."
    },
    "dateCreated": {
      "type": "string",
      "description": "Date when the wrap-up code was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "dateModified": {
      "type": "string",
      "description": "Date when the wrap-up code was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "description": {
      "type": "string",
      "description": "The wrap-up code description."
    },
    "division": {
      "type": "object",
      "description": "division"
    },
    "id": {
      "type": "string",
      "description": "The globally unique identifier for the object."
    },
    "modifiedBy": {
      "type": "string",
      "description": "The ID of the user that modified the wrap-up code."
    },
    "name": {
      "type": "string",
      "description": "The wrap-up code name."
    },
    "selfUri": {
      "type": "string",
      "description": "The URI for this object"
    }
  },
  "required": [
    "PCID",
    "name"
  ]
}

genesys_routing_put_directroutingbackup_settings_me

Update the user’s Direct Routing Backup settings. Parameters:

Parameter	Type	Required	Default	Description
`agentWaitSeconds`	integer	No	—	Time (in seconds) that a Direct Routing interaction will wait for Direct Routing agent before going to selected backup. Valid range [60, 864000].
`backedUpUsers`	any[]	No	—	Set of users that this user is a backup for.
`queueId`	string	No	—	ID of queue to be used as backup. If queueId and userId are both specified, queue behaves as secondary backup.
`userId`	string	No	—	ID of user to be used as backup. If queueId and userId are both specified, user behaves as primary backup.
`waitForAgent`	boolean	No	—	Flag indicating if Direct Routing interactions should wait for Direct Routing agent or go immediately to selected backup.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "agentWaitSeconds": {
      "type": "integer",
      "description": "Time (in seconds) that a Direct Routing interaction will wait for Direct Routing agent before going to selected backup. Valid range [60, 864000]."
    },
    "backedUpUsers": {
      "type": "array",
      "description": "Set of users that this user is a backup for."
    },
    "queueId": {
      "type": "string",
      "description": "ID of queue to be used as backup. If queueId and userId are both specified, queue behaves as secondary backup."
    },
    "userId": {
      "type": "string",
      "description": "ID of user to be used as backup. If queueId and userId are both specified, user behaves as primary backup."
    },
    "waitForAgent": {
      "type": "boolean",
      "description": "Flag indicating if Direct Routing interactions should wait for Direct Routing agent or go immediately to selected backup."
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_put_message_recipient

Update a recipient Parameters:

Parameter	Type	Required	Default	Description
`recipientId`	string	Yes	—	Recipient ID
`flow`	object	No	—	flow

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "recipientId": {
      "type": "string",
      "description": "Recipient ID"
    },
    "flow": {
      "type": "object",
      "description": "flow"
    }
  },
  "required": [
    "PCID",
    "recipientId"
  ]
}

genesys_routing_put_queue

Update a queue Parameters:

Parameter	Type	Required	Default	Description
`queueId`	string	Yes	—	Queue ID
`acwSettings`	object	No	—	acwSettings
`agentOwnedRouting`	object	No	—	agentOwnedRouting
`autoAnswerOnly`	boolean	No	—	Specifies whether the configured whisper should play for all ACD calls, or only for those which are auto-answered.
`bullseye`	object	No	—	bullseye
`callingPartyName`	string	No	—	The name to use for caller identification for outbound calls from this queue.
`callingPartyNumber`	string	No	—	The phone number to use for caller identification for outbound calls from this queue.
`cannedResponseLibraries`	object	No	—	cannedResponseLibraries
`conditionalGroupActivation`	object	No	—	conditionalGroupActivation
`conditionalGroupRouting`	object	No	—	conditionalGroupRouting
`createdBy`	string	No	—	The ID of the user that created the queue.
`dateCreated`	string	No	—	The date the queue was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`dateModified`	string	No	—	The date of the last modification to the queue. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`defaultScripts`	object	No	—	The default script Ids for the communication types.
`description`	string	No	—	The queue description.
`directRouting`	object	No	—	directRouting
`division`	object	No	—	division
`emailInQueueFlow`	object	No	—	emailInQueueFlow
`enableAudioMonitoring`	boolean	No	—	Indicates whether audio monitoring is enabled for this queue.
`enableManualAssignment`	boolean	No	—	Indicates whether manual assignment is enabled for this queue.
`enableTranscription`	boolean	No	—	Indicates whether voice transcription is enabled for this queue.
`id`	string	No	—	The globally unique identifier for the object.
`joinedMemberCount`	integer	No	—	The number of joined members in the queue.
`lastAgentRoutingMode`	string	No	—	The Last Agent Routing Mode for the queue.
`mediaSettings`	object	No	—	mediaSettings
`memberCount`	integer	No	—	The total number of members in the queue.
`memberGroups`	any[]	No	—	The groups of agents associated with the queue, if any. Queue membership will update to match group membership changes.
`messageInQueueFlow`	object	No	—	messageInQueueFlow
`modifiedBy`	string	No	—	The ID of the user that last modified the queue.
`name`	string	Yes	—	The queue name
`onHoldPrompt`	object	No	—	onHoldPrompt
`outboundEmailAddress`	object	No	—	outboundEmailAddress
`outboundMessagingAddresses`	object	No	—	outboundMessagingAddresses
`peerId`	string	No	—	The ID of an associated external queue.
`queueFlow`	object	No	—	queueFlow
`routingRules`	any[]	No	—	The routing rules for the queue, used for Preferred Agent Routing.
`scoringMethod`	string	No	—	The Scoring Method for the queue.
`selfUri`	string	No	—	The URI for this object
`skillEvaluationMethod`	string	No	—	The skill evaluation method to use when routing conversations.
`suppressInQueueCallRecording`	boolean	No	—	Indicates whether recording in-queue calls is suppressed for this queue.
`userMemberCount`	integer	No	—	The number of user members (i.e., non-group members) in the queue.
`whisperPrompt`	object	No	—	whisperPrompt

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "queueId": {
      "type": "string",
      "description": "Queue ID"
    },
    "acwSettings": {
      "type": "object",
      "description": "acwSettings"
    },
    "agentOwnedRouting": {
      "type": "object",
      "description": "agentOwnedRouting"
    },
    "autoAnswerOnly": {
      "type": "boolean",
      "description": "Specifies whether the configured whisper should play for all ACD calls, or only for those which are auto-answered."
    },
    "bullseye": {
      "type": "object",
      "description": "bullseye"
    },
    "callingPartyName": {
      "type": "string",
      "description": "The name to use for caller identification for outbound calls from this queue."
    },
    "callingPartyNumber": {
      "type": "string",
      "description": "The phone number to use for caller identification for outbound calls from this queue."
    },
    "cannedResponseLibraries": {
      "type": "object",
      "description": "cannedResponseLibraries"
    },
    "conditionalGroupActivation": {
      "type": "object",
      "description": "conditionalGroupActivation"
    },
    "conditionalGroupRouting": {
      "type": "object",
      "description": "conditionalGroupRouting"
    },
    "createdBy": {
      "type": "string",
      "description": "The ID of the user that created the queue."
    },
    "dateCreated": {
      "type": "string",
      "description": "The date the queue was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "dateModified": {
      "type": "string",
      "description": "The date of the last modification to the queue. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "defaultScripts": {
      "type": "object",
      "description": "The default script Ids for the communication types."
    },
    "description": {
      "type": "string",
      "description": "The queue description."
    },
    "directRouting": {
      "type": "object",
      "description": "directRouting"
    },
    "division": {
      "type": "object",
      "description": "division"
    },
    "emailInQueueFlow": {
      "type": "object",
      "description": "emailInQueueFlow"
    },
    "enableAudioMonitoring": {
      "type": "boolean",
      "description": "Indicates whether audio monitoring is enabled for this queue."
    },
    "enableManualAssignment": {
      "type": "boolean",
      "description": "Indicates whether manual assignment is enabled for this queue."
    },
    "enableTranscription": {
      "type": "boolean",
      "description": "Indicates whether voice transcription is enabled for this queue."
    },
    "id": {
      "type": "string",
      "description": "The globally unique identifier for the object."
    },
    "joinedMemberCount": {
      "type": "integer",
      "description": "The number of joined members in the queue."
    },
    "lastAgentRoutingMode": {
      "type": "string",
      "description": "The Last Agent Routing Mode for the queue.",
      "enum": [
        "Disabled",
        "QueueMembersOnly",
        "AnyAgent"
      ]
    },
    "mediaSettings": {
      "type": "object",
      "description": "mediaSettings"
    },
    "memberCount": {
      "type": "integer",
      "description": "The total number of members in the queue."
    },
    "memberGroups": {
      "type": "array",
      "description": "The groups of agents associated with the queue, if any.  Queue membership will update to match group membership changes."
    },
    "messageInQueueFlow": {
      "type": "object",
      "description": "messageInQueueFlow"
    },
    "modifiedBy": {
      "type": "string",
      "description": "The ID of the user that last modified the queue."
    },
    "name": {
      "type": "string",
      "description": "The queue name"
    },
    "onHoldPrompt": {
      "type": "object",
      "description": "onHoldPrompt"
    },
    "outboundEmailAddress": {
      "type": "object",
      "description": "outboundEmailAddress"
    },
    "outboundMessagingAddresses": {
      "type": "object",
      "description": "outboundMessagingAddresses"
    },
    "peerId": {
      "type": "string",
      "description": "The ID of an associated external queue."
    },
    "queueFlow": {
      "type": "object",
      "description": "queueFlow"
    },
    "routingRules": {
      "type": "array",
      "description": "The routing rules for the queue, used for Preferred Agent Routing."
    },
    "scoringMethod": {
      "type": "string",
      "description": "The Scoring Method for the queue.",
      "enum": [
        "TimestampAndPriority",
        "PriorityOnly"
      ]
    },
    "selfUri": {
      "type": "string",
      "description": "The URI for this object"
    },
    "skillEvaluationMethod": {
      "type": "string",
      "description": "The skill evaluation method to use when routing conversations.",
      "enum": [
        "NONE",
        "BEST",
        "ALL"
      ]
    },
    "suppressInQueueCallRecording": {
      "type": "boolean",
      "description": "Indicates whether recording in-queue calls is suppressed for this queue."
    },
    "userMemberCount": {
      "type": "integer",
      "description": "The number of user members (i.e., non-group members) in the queue."
    },
    "whisperPrompt": {
      "type": "object",
      "description": "whisperPrompt"
    }
  },
  "required": [
    "PCID",
    "queueId",
    "name"
  ]
}

genesys_routing_put_settings

Update an organization’s routing settings Parameters:

Parameter	Type	Required	Default	Description
`resetAgentScoreOnPresenceChange`	boolean	No	—	Reset agent score when agent presence changes from off-queue to on-queue

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "resetAgentScoreOnPresenceChange": {
      "type": "boolean",
      "description": "Reset agent score when agent presence changes from off-queue to on-queue"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_put_settings_transcription

Update Transcription Settings Parameters:

Parameter	Type	Required	Default	Description
`contentSearchEnabled`	boolean	No	—	Setting to enable/disable content search
`lowLatencyTranscriptionEnabled`	boolean	No	—	Boolean flag indicating whether low latency transcription via Notification API is enabled
`pciDssRedactionEnabled`	boolean	No	—	Setting to enable/disable PCI DSS Redaction
`piiRedactionEnabled`	boolean	No	—	Setting to enable/disable PII Redaction
`transcription`	string	Yes	—	Setting to enable/disable transcription capability
`transcriptionConfidenceThreshold`	integer	Yes	—	Configure confidence threshold. The possible values are from 1 to 100.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "contentSearchEnabled": {
      "type": "boolean",
      "description": "Setting to enable/disable content search"
    },
    "lowLatencyTranscriptionEnabled": {
      "type": "boolean",
      "description": "Boolean flag indicating whether low latency transcription via Notification API is enabled"
    },
    "pciDssRedactionEnabled": {
      "type": "boolean",
      "description": "Setting to enable/disable PCI DSS Redaction"
    },
    "piiRedactionEnabled": {
      "type": "boolean",
      "description": "Setting to enable/disable PII Redaction"
    },
    "transcription": {
      "type": "string",
      "description": "Setting to enable/disable transcription capability",
      "enum": [
        "Disabled",
        "EnabledGlobally",
        "EnabledQueueFlow"
      ]
    },
    "transcriptionConfidenceThreshold": {
      "type": "integer",
      "description": "Configure confidence threshold. The possible values are from 1 to 100."
    }
  },
  "required": [
    "PCID",
    "transcription",
    "transcriptionConfidenceThreshold"
  ]
}

genesys_routing_put_user_directroutingbackup_settings

Update the user’s Direct Routing Backup settings. Parameters:

Parameter	Type	Required	Default	Description
`userId`	string	Yes	—	User ID
`agentWaitSeconds`	integer	No	—	Time (in seconds) that a Direct Routing interaction will wait for Direct Routing agent before going to selected backup. Valid range [60, 864000].
`backedUpUsers`	any[]	No	—	Set of users that this user is a backup for.
`queueId`	string	No	—	ID of queue to be used as backup. If queueId and userId are both specified, queue behaves as secondary backup.
`waitForAgent`	boolean	No	—	Flag indicating if Direct Routing interactions should wait for Direct Routing agent or go immediately to selected backup.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "userId": {
      "type": "string",
      "description": "User ID"
    },
    "agentWaitSeconds": {
      "type": "integer",
      "description": "Time (in seconds) that a Direct Routing interaction will wait for Direct Routing agent before going to selected backup. Valid range [60, 864000]."
    },
    "backedUpUsers": {
      "type": "array",
      "description": "Set of users that this user is a backup for."
    },
    "queueId": {
      "type": "string",
      "description": "ID of queue to be used as backup. If queueId and userId are both specified, queue behaves as secondary backup."
    },
    "waitForAgent": {
      "type": "boolean",
      "description": "Flag indicating if Direct Routing interactions should wait for Direct Routing agent or go immediately to selected backup."
    }
  },
  "required": [
    "PCID",
    "userId"
  ]
}

genesys_routing_put_user_routingskill

Update an assigned routing skill’s proficiency Parameters:

Parameter	Type	Required	Default	Description
`userId`	string	Yes	—	User ID
`skillId`	string	Yes	—	skillId
`id`	string	No	—	The globally unique identifier for the object.
`name`	string	No	—	name
`proficiency`	number	No	—	A rating from 0.0 to 5.0 that indicates how adept an agent is at a particular skill. When “Best available skills” is enabled for a queue in Genesys Cloud, ACD interactions in that queue are routed to agents with higher proficiency ratings.
`selfUri`	string	No	—	The URI for this object
`skillUri`	string	No	—	URI to the organization skill used by this user skill.
`state`	string	No	—	Activate or deactivate this routing skill.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "userId": {
      "type": "string",
      "description": "User ID"
    },
    "skillId": {
      "type": "string",
      "description": "skillId"
    },
    "id": {
      "type": "string",
      "description": "The globally unique identifier for the object."
    },
    "name": {
      "type": "string",
      "description": "name"
    },
    "proficiency": {
      "type": "number",
      "description": "A rating from 0.0 to 5.0 that indicates how adept an agent is at a particular skill. When \"Best available skills\" is enabled for a queue in Genesys Cloud, ACD interactions in that queue are routed to agents with higher proficiency ratings."
    },
    "selfUri": {
      "type": "string",
      "description": "The URI for this object"
    },
    "skillUri": {
      "type": "string",
      "description": "URI to the organization skill used by this user skill."
    },
    "state": {
      "type": "string",
      "description": "Activate or deactivate this routing skill.",
      "enum": [
        "active",
        "inactive",
        "deleted"
      ]
    }
  },
  "required": [
    "PCID",
    "userId",
    "skillId"
  ]
}

genesys_routing_put_user_utilization

Update the user’s max utilization settings. Include only those media types requiring custom configuration. Parameters:

Parameter	Type	Required	Default	Description
`userId`	string	Yes	—	User ID
`labelUtilizations`	object	No	—	Map of label ids to utilization settings.
`utilization`	object	No	—	Map of media type to utilization settings.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "userId": {
      "type": "string",
      "description": "User ID"
    },
    "labelUtilizations": {
      "type": "object",
      "description": "Map of label ids to utilization settings."
    },
    "utilization": {
      "type": "object",
      "description": "Map of media type to utilization settings."
    }
  },
  "required": [
    "PCID",
    "userId"
  ]
}

genesys_routing_put_utilization

Update the organization-wide max utilization settings. Include only those media types requiring custom configuration. Parameters:

Parameter	Type	Required	Default	Description
`labelUtilizations`	object	No	—	Map of label ids to utilization settings.
`utilization`	object	No	—	Map of media type to utilization settings.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "labelUtilizations": {
      "type": "object",
      "description": "Map of label ids to utilization settings."
    },
    "utilization": {
      "type": "object",
      "description": "Map of media type to utilization settings."
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_put_utilization_label

Update a utilization label Parameters:

Parameter	Type	Required	Default	Description
`labelId`	string	Yes	—	Utilization Label ID
`name`	string	Yes	—	The utilization label name.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "labelId": {
      "type": "string",
      "description": "Utilization Label ID"
    },
    "name": {
      "type": "string",
      "description": "The utilization label name."
    }
  },
  "required": [
    "PCID",
    "labelId",
    "name"
  ]
}

genesys_routing_put_wrapupcode

Update wrap-up code Parameters:

Parameter	Type	Required	Default	Description
`codeId`	string	Yes	—	Wrapup Code ID
`createdBy`	string	No	—	The ID of the user that created the wrap-up code.
`dateCreated`	string	No	—	Date when the wrap-up code was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`dateModified`	string	No	—	Date when the wrap-up code was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`description`	string	No	—	The wrap-up code description.
`division`	object	No	—	division
`id`	string	No	—	The globally unique identifier for the object.
`modifiedBy`	string	No	—	The ID of the user that modified the wrap-up code.
`name`	string	Yes	—	The wrap-up code name.
`selfUri`	string	No	—	The URI for this object

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "codeId": {
      "type": "string",
      "description": "Wrapup Code ID"
    },
    "createdBy": {
      "type": "string",
      "description": "The ID of the user that created the wrap-up code."
    },
    "dateCreated": {
      "type": "string",
      "description": "Date when the wrap-up code was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "dateModified": {
      "type": "string",
      "description": "Date when the wrap-up code was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "description": {
      "type": "string",
      "description": "The wrap-up code description."
    },
    "division": {
      "type": "object",
      "description": "division"
    },
    "id": {
      "type": "string",
      "description": "The globally unique identifier for the object."
    },
    "modifiedBy": {
      "type": "string",
      "description": "The ID of the user that modified the wrap-up code."
    },
    "name": {
      "type": "string",
      "description": "The wrap-up code name."
    },
    "selfUri": {
      "type": "string",
      "description": "The URI for this object"
    }
  },
  "required": [
    "PCID",
    "codeId",
    "name"
  ]
}

Triggers API

Platform API

Embedded MCP Servers

Application MCP Servers

​Tools

​genesys_routing_delete_directroutingbackup_settings_me

​genesys_routing_delete_language

​genesys_routing_delete_queue

​genesys_routing_delete_queue_member

​genesys_routing_delete_queue_wrapupcode

​genesys_routing_delete_settings

​genesys_routing_delete_skill

​genesys_routing_delete_skillgroup

​genesys_routing_delete_user_directroutingbackup_settings

​genesys_routing_delete_user_routinglanguage

​genesys_routing_delete_user_routingskill

​genesys_routing_delete_user_utilization

​genesys_routing_delete_utilization

​genesys_routing_delete_utilization_label

​genesys_routing_delete_wrapupcode

​genesys_routing_get_availablemediatypes

​genesys_routing_get_directroutingbackup_settings_me

​genesys_routing_get_language

​genesys_routing_get_languages

​genesys_routing_get_message_recipient

​genesys_routing_get_message_recipients

​genesys_routing_get_queue

​genesys_routing_get_queue_assistant

​genesys_routing_get_queue_comparisonperiod

​genesys_routing_get_queue_comparisonperiods

​genesys_routing_get_queue_estimatedwaittime

​genesys_routing_get_queue_mediatype_estimatedwaittime

​genesys_routing_get_queue_members

​genesys_routing_get_queue_wrapupcodes

​genesys_routing_get_queues

​genesys_routing_get_queues_me

​genesys_routing_get_routing_availablemediatypes

​genesys_routing_get_routing_language

​genesys_routing_get_routing_languages

​genesys_routing_get_routing_queue

​genesys_routing_get_routing_queue_estimatedwaittime

​genesys_routing_get_routing_queue_members

​genesys_routing_get_routing_queue_wrapupcodes

​genesys_routing_get_routing_queues

​genesys_routing_get_routing_queues_me

​genesys_routing_get_routing_skill

​genesys_routing_get_routing_skills

​genesys_routing_get_routing_utilization

​genesys_routing_get_routing_wrapupcode

​genesys_routing_get_routing_wrapupcodes

​genesys_routing_get_settings

​genesys_routing_get_settings_contactcenter

​genesys_routing_get_settings_transcription

​genesys_routing_get_skill

​genesys_routing_get_skillgroup

​genesys_routing_get_skillgroup_members

​genesys_routing_get_skillgroup_members_divisions

​genesys_routing_get_skillgroups

​genesys_routing_get_skills

​genesys_routing_get_user_directroutingbackup_settings

​genesys_routing_get_user_queues

​genesys_routing_get_user_routinglanguages

​genesys_routing_get_user_routingskills

​genesys_routing_get_user_skillgroups

​genesys_routing_get_user_utilization

​genesys_routing_get_utilization

​genesys_routing_get_utilization_label

​genesys_routing_get_utilization_label_agents

​genesys_routing_get_utilization_labels

​genesys_routing_get_wrapupcode

​genesys_routing_get_wrapupcodes

​genesys_routing_patch_conversation

​genesys_routing_patch_queue_member

​genesys_routing_patch_queue_members

​genesys_routing_patch_settings_contactcenter

​genesys_routing_patch_settings_transcription

​genesys_routing_patch_skill

​genesys_routing_patch_skillgroup

​genesys_routing_patch_user_queue

​genesys_routing_patch_user_queues

Tools

genesys_routing_delete_directroutingbackup_settings_me

genesys_routing_delete_language

genesys_routing_delete_queue

genesys_routing_delete_queue_member

genesys_routing_delete_queue_wrapupcode

genesys_routing_delete_settings

genesys_routing_delete_skill

genesys_routing_delete_skillgroup

genesys_routing_delete_user_directroutingbackup_settings

genesys_routing_delete_user_routinglanguage

genesys_routing_delete_user_routingskill

genesys_routing_delete_user_utilization

genesys_routing_delete_utilization

genesys_routing_delete_utilization_label

genesys_routing_delete_wrapupcode

genesys_routing_get_availablemediatypes

genesys_routing_get_directroutingbackup_settings_me

genesys_routing_get_language

genesys_routing_get_languages

genesys_routing_get_message_recipient

genesys_routing_get_message_recipients

genesys_routing_get_queue

genesys_routing_get_queue_assistant

genesys_routing_get_queue_comparisonperiod

genesys_routing_get_queue_comparisonperiods

genesys_routing_get_queue_estimatedwaittime

genesys_routing_get_queue_mediatype_estimatedwaittime

genesys_routing_get_queue_members

genesys_routing_get_queue_wrapupcodes

genesys_routing_get_queues

genesys_routing_get_queues_me

genesys_routing_get_routing_availablemediatypes

genesys_routing_get_routing_language

genesys_routing_get_routing_languages

genesys_routing_get_routing_queue

genesys_routing_get_routing_queue_estimatedwaittime

genesys_routing_get_routing_queue_members

genesys_routing_get_routing_queue_wrapupcodes

genesys_routing_get_routing_queues

genesys_routing_get_routing_queues_me

genesys_routing_get_routing_skill

genesys_routing_get_routing_skills

genesys_routing_get_routing_utilization

genesys_routing_get_routing_wrapupcode

genesys_routing_get_routing_wrapupcodes

genesys_routing_get_settings

genesys_routing_get_settings_contactcenter

genesys_routing_get_settings_transcription

genesys_routing_get_skill

genesys_routing_get_skillgroup

genesys_routing_get_skillgroup_members

genesys_routing_get_skillgroup_members_divisions

genesys_routing_get_skillgroups

genesys_routing_get_skills

genesys_routing_get_user_directroutingbackup_settings

genesys_routing_get_user_queues

genesys_routing_get_user_routinglanguages

genesys_routing_get_user_routingskills

genesys_routing_get_user_skillgroups

genesys_routing_get_user_utilization

genesys_routing_get_utilization

genesys_routing_get_utilization_label

genesys_routing_get_utilization_label_agents

genesys_routing_get_utilization_labels

genesys_routing_get_wrapupcode

genesys_routing_get_wrapupcodes

genesys_routing_patch_conversation

genesys_routing_patch_queue_member

genesys_routing_patch_queue_members

genesys_routing_patch_settings_contactcenter

genesys_routing_patch_settings_transcription

genesys_routing_patch_skill

genesys_routing_patch_skillgroup

genesys_routing_patch_user_queue

genesys_routing_patch_user_queues

genesys_routing_patch_user_routinglanguage

genesys_routing_post_analytics_queues_observations_query

genesys_routing_post_languages

genesys_routing_post_queue_members