genesys-routing - Pinkfish - AI Agents & Workflows for Getting Work Done

Server path: /genesys-routing | Type: Application | PCID required: Yes

Tools

Tool	Description
`genesys_routing_delete_directroutingbackup_settings_me`	Delete the user’s Direct Routing Backup settings and revert to the Direct Routing Queue default.
`genesys_routing_delete_language`	Delete a routing language
`genesys_routing_delete_queue`	Delete a queue
`genesys_routing_delete_queue_member`	Delete a queue member.
`genesys_routing_delete_queue_wrapupcode`	Delete a wrap-up code from a queue
`genesys_routing_delete_settings`	Delete an organization’s routing settings
`genesys_routing_delete_skill`	Delete Routing Skill
`genesys_routing_delete_skillgroup`	Remove skill group definition
`genesys_routing_delete_user_directroutingbackup_settings`	Delete the user’s Direct Routing Backup settings and revert to the Direct Routing Queue default.
`genesys_routing_delete_user_routinglanguage`	Remove a routing language from a user
`genesys_routing_delete_user_routingskill`	Remove a routing skill from a user
`genesys_routing_delete_user_utilization`	Delete the user’s max utilization settings and revert to the organization-wide default.
`genesys_routing_delete_utilization`	Delete the organization-wide max utilization settings and revert to the system default.
`genesys_routing_delete_utilization_label`	Delete a utilization label
`genesys_routing_delete_wrapupcode`	Delete wrap-up code
`genesys_routing_get_availablemediatypes`	Get available media types
`genesys_routing_get_directroutingbackup_settings_me`	Get the user’s Direct Routing Backup settings.
`genesys_routing_get_language`	Get a routing language
`genesys_routing_get_languages`	Get the list of supported languages.
`genesys_routing_get_message_recipient`	Get a recipient
`genesys_routing_get_message_recipients`	Get recipients
`genesys_routing_get_queue`	Get details about this queue.
`genesys_routing_get_queue_assistant`	Get an assistant associated with a queue.
`genesys_routing_get_queue_comparisonperiod`	Get a Comparison Period.
`genesys_routing_get_queue_comparisonperiods`	Get list of comparison periods
`genesys_routing_get_queue_estimatedwaittime`	Get Estimated Wait Time
`genesys_routing_get_queue_mediatype_estimatedwaittime`	Get Estimated Wait Time
`genesys_routing_get_queue_members`	Get the members of this queue.
`genesys_routing_get_queue_wrapupcodes`	Get the wrap-up codes for a queue
`genesys_routing_get_queues`	Get list of queues.
`genesys_routing_get_queues_me`	Get a paged listing of queues the user is a member of.
`genesys_routing_get_routing_availablemediatypes`	Get available media types
`genesys_routing_get_routing_language`	Get a routing language
`genesys_routing_get_routing_languages`	Get the list of supported languages.
`genesys_routing_get_routing_queue`	Get details about this queue.
`genesys_routing_get_routing_queue_estimatedwaittime`	Get Estimated Wait Time
`genesys_routing_get_routing_queue_members`	Get the members of this queue.
`genesys_routing_get_routing_queue_wrapupcodes`	Get the wrap-up codes for a queue
`genesys_routing_get_routing_queues`	Get list of queues.
`genesys_routing_get_routing_queues_me`	Get a paged listing of queues the user is a member of.
`genesys_routing_get_routing_skill`	Get Routing Skill
`genesys_routing_get_routing_skills`	Get the list of routing skills.
`genesys_routing_get_routing_utilization`	Get the organization-wide max utilization settings.
`genesys_routing_get_routing_wrapupcode`	Get details about this wrap-up code.
`genesys_routing_get_routing_wrapupcodes`	Get list of wrapup codes.
`genesys_routing_get_settings`	Get an organization’s routing settings
`genesys_routing_get_settings_contactcenter`	Get Contact Center Settings
`genesys_routing_get_settings_transcription`	Get Transcription Settings
`genesys_routing_get_skill`	Get Routing Skill
`genesys_routing_get_skillgroup`	Get skill group
`genesys_routing_get_skillgroup_members`	Get skill group members
`genesys_routing_get_skillgroup_members_divisions`	Get list of member divisions for this skill group.
`genesys_routing_get_skillgroups`	Get skill group listing
`genesys_routing_get_skills`	Get the list of routing skills. View permission enforcement only applies to skills assigned to a division.
`genesys_routing_get_user_directroutingbackup_settings`	Get the user’s Direct Routing Backup settings.
`genesys_routing_get_user_queues`	Get queues for user
`genesys_routing_get_user_routinglanguages`	List routing languages assigned to a user
`genesys_routing_get_user_routingskills`	List routing skills assigned to a user
`genesys_routing_get_user_skillgroups`	Get skill groups for a user
`genesys_routing_get_user_utilization`	Get the user’s max utilization settings. If not configured, the organization-wide default is returned.
`genesys_routing_get_utilization`	Get the organization-wide max utilization settings.
`genesys_routing_get_utilization_label`	Get details about this utilization label
`genesys_routing_get_utilization_label_agents`	Get list of agent ids associated with a utilization label
`genesys_routing_get_utilization_labels`	Get list of utilization labels
`genesys_routing_get_wrapupcode`	Get details about this wrap-up code.
`genesys_routing_get_wrapupcodes`	Get list of wrapup codes.
`genesys_routing_patch_conversation`	Update attributes of an in-queue conversation
`genesys_routing_patch_queue_member`	Update the ring number OR joined status for a queue member.
`genesys_routing_patch_queue_members`	Join or unjoin a set of up to 100 users for a queue
`genesys_routing_patch_settings_contactcenter`	Update Contact Center Settings
`genesys_routing_patch_settings_transcription`	Patch Transcription Settings
`genesys_routing_patch_skill`	Update Routing Skill Division
`genesys_routing_patch_skillgroup`	Update skill group definition
`genesys_routing_patch_user_queue`	Join or unjoin a queue for a user
`genesys_routing_patch_user_queues`	Join or unjoin a set of queues for a user
`genesys_routing_patch_user_routinglanguage`	Update an assigned routing language’s proficiency
`genesys_routing_post_analytics_queues_observations_query`	Query for queue observations
`genesys_routing_post_languages`	Create Language
`genesys_routing_post_queue_members`	Bulk add or delete up to 100 queue members
`genesys_routing_post_queue_wrapupcodes`	Add up to 100 wrap-up codes to a queue
`genesys_routing_post_queues`	Create a queue
`genesys_routing_post_skillgroup_members_divisions`	Add or remove member divisions for this skill group.
`genesys_routing_post_skillgroups`	Create a skill group
`genesys_routing_post_skills`	Create Skill
`genesys_routing_post_user_routinglanguages`	Assign a routing language to a user
`genesys_routing_post_user_routingskills`	Assign a routing skill to a user
`genesys_routing_post_utilization_labels`	Create a utilization label
`genesys_routing_post_wrapupcodes`	Create a wrap-up code
`genesys_routing_put_directroutingbackup_settings_me`	Update the user’s Direct Routing Backup settings.
`genesys_routing_put_message_recipient`	Update a recipient
`genesys_routing_put_queue`	Update a queue
`genesys_routing_put_settings`	Update an organization’s routing settings
`genesys_routing_put_settings_transcription`	Update Transcription Settings
`genesys_routing_put_user_directroutingbackup_settings`	Update the user’s Direct Routing Backup settings.
`genesys_routing_put_user_routingskill`	Update an assigned routing skill’s proficiency
`genesys_routing_put_user_utilization`	Update the user’s max utilization settings. Include only those media types requiring custom configuration. Any omitted media types will be set to the organization’s default values.
`genesys_routing_put_utilization`	Update the organization-wide max utilization settings. Include only those media types requiring custom configuration. Any omitted media types will be set to the system default values.
`genesys_routing_put_utilization_label`	Update a utilization label
`genesys_routing_put_wrapupcode`	Update wrap-up code

genesys_routing_delete_directroutingbackup_settings_me

Delete the user’s Direct Routing Backup settings and revert to the Direct Routing Queue default.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_delete_language

Delete a routing language Parameters:

Parameter	Type	Required	Default	Description
`languageId`	string	Yes	—	Language ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "languageId": {
      "type": "string",
      "description": "Language ID"
    }
  },
  "required": [
    "PCID",
    "languageId"
  ]
}

genesys_routing_delete_queue

Delete a queue Parameters:

Parameter	Type	Required	Default	Description
`queueId`	string	Yes	—	Queue ID
`forceDelete`	boolean	No	—	Force Delete

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "queueId": {
      "type": "string",
      "description": "Queue ID"
    },
    "forceDelete": {
      "type": "boolean",
      "description": "Force Delete"
    }
  },
  "required": [
    "PCID",
    "queueId"
  ]
}

genesys_routing_delete_queue_member

Delete a queue member. Parameters:

Parameter	Type	Required	Default	Description
`queueId`	string	Yes	—	Queue ID
`memberId`	string	Yes	—	Member ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "queueId": {
      "type": "string",
      "description": "Queue ID"
    },
    "memberId": {
      "type": "string",
      "description": "Member ID"
    }
  },
  "required": [
    "PCID",
    "queueId",
    "memberId"
  ]
}

genesys_routing_delete_queue_wrapupcode

Delete a wrap-up code from a queue Parameters:

Parameter	Type	Required	Default	Description
`queueId`	string	Yes	—	Queue ID
`codeId`	string	Yes	—	Code ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "queueId": {
      "type": "string",
      "description": "Queue ID"
    },
    "codeId": {
      "type": "string",
      "description": "Code ID"
    }
  },
  "required": [
    "PCID",
    "queueId",
    "codeId"
  ]
}

genesys_routing_delete_settings

Delete an organization’s routing settings

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_delete_skill

Delete Routing Skill Parameters:

Parameter	Type	Required	Default	Description
`skillId`	string	Yes	—	Skill ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "skillId": {
      "type": "string",
      "description": "Skill ID"
    }
  },
  "required": [
    "PCID",
    "skillId"
  ]
}

genesys_routing_delete_skillgroup

Remove skill group definition Parameters:

Parameter	Type	Required	Default	Description
`skillGroupId`	string	Yes	—	Skill Group ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "skillGroupId": {
      "type": "string",
      "description": "Skill Group ID"
    }
  },
  "required": [
    "PCID",
    "skillGroupId"
  ]
}

genesys_routing_delete_user_directroutingbackup_settings

Delete the user’s Direct Routing Backup settings and revert to the Direct Routing Queue default. Parameters:

Parameter	Type	Required	Default	Description
`userId`	string	Yes	—	User ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "userId": {
      "type": "string",
      "description": "User ID"
    }
  },
  "required": [
    "PCID",
    "userId"
  ]
}

genesys_routing_delete_user_routinglanguage

Remove a routing language from a user Parameters:

Parameter	Type	Required	Default	Description
`userId`	string	Yes	—	User ID
`languageId`	string	Yes	—	Language Id

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "userId": {
      "type": "string",
      "description": "User ID"
    },
    "languageId": {
      "type": "string",
      "description": "Language Id"
    }
  },
  "required": [
    "PCID",
    "userId",
    "languageId"
  ]
}

genesys_routing_delete_user_routingskill

Remove a routing skill from a user Parameters:

Parameter	Type	Required	Default	Description
`userId`	string	Yes	—	User ID
`skillId`	string	Yes	—	Skill Id

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "userId": {
      "type": "string",
      "description": "User ID"
    },
    "skillId": {
      "type": "string",
      "description": "Skill Id"
    }
  },
  "required": [
    "PCID",
    "userId",
    "skillId"
  ]
}

genesys_routing_delete_user_utilization

Delete the user’s max utilization settings and revert to the organization-wide default. Parameters:

Parameter	Type	Required	Default	Description
`userId`	string	Yes	—	User ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "userId": {
      "type": "string",
      "description": "User ID"
    }
  },
  "required": [
    "PCID",
    "userId"
  ]
}

genesys_routing_delete_utilization

Delete the organization-wide max utilization settings and revert to the system default.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_delete_utilization_label

Delete a utilization label Parameters:

Parameter	Type	Required	Default	Description
`labelId`	string	Yes	—	Utilization Label ID
`forceDelete`	boolean	No	—	Remove all label usages (if found) without warning

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "labelId": {
      "type": "string",
      "description": "Utilization Label ID"
    },
    "forceDelete": {
      "type": "boolean",
      "description": "Remove all label usages (if found) without warning"
    }
  },
  "required": [
    "PCID",
    "labelId"
  ]
}

genesys_routing_delete_wrapupcode

Delete wrap-up code Parameters:

Parameter	Type	Required	Default	Description
`codeId`	string	Yes	—	Wrapup Code ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "codeId": {
      "type": "string",
      "description": "Wrapup Code ID"
    }
  },
  "required": [
    "PCID",
    "codeId"
  ]
}

genesys_routing_get_availablemediatypes

Get available media types

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_get_directroutingbackup_settings_me

Get the user’s Direct Routing Backup settings.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_get_language

Get a routing language Parameters:

Parameter	Type	Required	Default	Description
`languageId`	string	Yes	—	Language ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "languageId": {
      "type": "string",
      "description": "Language ID"
    }
  },
  "required": [
    "PCID",
    "languageId"
  ]
}

genesys_routing_get_languages

Get the list of supported languages. Parameters:

Parameter	Type	Required	Default	Description
`pageSize`	integer	No	—	Page size
`pageNumber`	integer	No	—	Page number
`sortOrder`	string	No	—	Ascending or descending sort order
`name`	string	No	—	The name value
`id`	string[]	No	—	The id value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "pageSize": {
      "type": "integer",
      "description": "Page size"
    },
    "pageNumber": {
      "type": "integer",
      "description": "Page number"
    },
    "sortOrder": {
      "type": "string",
      "description": "Ascending or descending sort order",
      "enum": [
        "ascending",
        "descending"
      ]
    },
    "name": {
      "type": "string",
      "description": "The name value"
    },
    "id": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "The id value"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_get_message_recipient

Get a recipient Parameters:

Parameter	Type	Required	Default	Description
`recipientId`	string	Yes	—	Recipient ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "recipientId": {
      "type": "string",
      "description": "Recipient ID"
    }
  },
  "required": [
    "PCID",
    "recipientId"
  ]
}

genesys_routing_get_message_recipients

Get recipients Parameters:

Parameter	Type	Required	Default	Description
`messengerType`	string	No	—	Messenger Type
`name`	string	No	—	Recipient Name
`pageSize`	integer	No	—	Page size
`pageNumber`	integer	No	—	Page number

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "messengerType": {
      "type": "string",
      "description": "Messenger Type",
      "enum": [
        "sms",
        "facebook",
        "twitter",
        "whatsapp",
        "open",
        "instagram",
        "apple"
      ]
    },
    "name": {
      "type": "string",
      "description": "Recipient Name"
    },
    "pageSize": {
      "type": "integer",
      "description": "Page size"
    },
    "pageNumber": {
      "type": "integer",
      "description": "Page number"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_get_queue

Get details about this queue. Parameters:

Parameter	Type	Required	Default	Description
`queueId`	string	Yes	—	Queue ID
`expand`	string[]	No	—	Which fields, if any, to expand

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "queueId": {
      "type": "string",
      "description": "Queue ID"
    },
    "expand": {
      "type": "array",
      "items": {
        "type": "string",
        "enum": [
          "identityresolution"
        ]
      },
      "description": "Which fields, if any, to expand"
    }
  },
  "required": [
    "PCID",
    "queueId"
  ]
}

genesys_routing_get_queue_assistant

Get an assistant associated with a queue. Parameters:

Parameter	Type	Required	Default	Description
`queueId`	string	Yes	—	Queue ID
`expand`	string[]	No	—	Which fields, if any, to expand.
`languageVariation`	string	No	—	Language variation
`fallbackToPrimaryAssistant`	boolean	No	—	Fall back to primary assistant if specified variation is not found

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "queueId": {
      "type": "string",
      "description": "Queue ID"
    },
    "expand": {
      "type": "array",
      "items": {
        "type": "string",
        "enum": [
          "assistant",
          "copilot"
        ]
      },
      "description": "Which fields, if any, to expand."
    },
    "languageVariation": {
      "type": "string",
      "description": "Language variation"
    },
    "fallbackToPrimaryAssistant": {
      "type": "boolean",
      "description": "Fall back to primary assistant if specified variation is not found"
    }
  },
  "required": [
    "PCID",
    "queueId"
  ]
}

genesys_routing_get_queue_comparisonperiod

Get a Comparison Period. Parameters:

Parameter	Type	Required	Default	Description
`queueId`	string	Yes	—	Queue id
`comparisonPeriodId`	string	Yes	—	ComparisonPeriod id

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "queueId": {
      "type": "string",
      "description": "Queue id"
    },
    "comparisonPeriodId": {
      "type": "string",
      "description": "ComparisonPeriod id"
    }
  },
  "required": [
    "PCID",
    "queueId",
    "comparisonPeriodId"
  ]
}

genesys_routing_get_queue_comparisonperiods

Get list of comparison periods Parameters:

Parameter	Type	Required	Default	Description
`queueId`	string	Yes	—	Queue id

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "queueId": {
      "type": "string",
      "description": "Queue id"
    }
  },
  "required": [
    "PCID",
    "queueId"
  ]
}

genesys_routing_get_queue_estimatedwaittime

Get Estimated Wait Time Parameters:

Parameter	Type	Required	Default	Description
`queueId`	string	Yes	—	Queue Id
`conversationId`	string	No	—	Conversation Id

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "queueId": {
      "type": "string",
      "description": "Queue Id"
    },
    "conversationId": {
      "type": "string",
      "description": "Conversation Id"
    }
  },
  "required": [
    "PCID",
    "queueId"
  ]
}

genesys_routing_get_queue_mediatype_estimatedwaittime

Get Estimated Wait Time Parameters:

Parameter	Type	Required	Default	Description
`queueId`	string	Yes	—	Queue Id
`mediaType`	string	Yes	—	Media Type
`labelId`	string	No	—	Unique id that represents the interaction label used with media type for EWT calculation

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "queueId": {
      "type": "string",
      "description": "Queue Id"
    },
    "mediaType": {
      "type": "string",
      "description": "Media Type",
      "enum": [
        "all",
        "call",
        "chat",
        "callback",
        "email",
        "videoComm",
        "message"
      ]
    },
    "labelId": {
      "type": "string",
      "description": "Unique id that represents the interaction label used with media type for EWT calculation"
    }
  },
  "required": [
    "PCID",
    "queueId",
    "mediaType"
  ]
}

genesys_routing_get_queue_members

Get the members of this queue. Parameters:

Parameter	Type	Required	Default	Description
`queueId`	string	Yes	—	Queue ID
`pageNumber`	integer	No	—	Page number for pagination
`pageSize`	integer	No	—	Max value is 100
`sortOrder`	string	No	—	Note: results are sorted by name.
`expand`	string[]	No	—	Which fields, if any, to expand.
`name`	string	No	—	Filter by queue member name (contains-style search)
`profileSkills`	string[]	No	—	Filter by profile skill (contains-style search)
`skills`	string[]	No	—	Filter by skill (contains-style search)
`languages`	string[]	No	—	Filter by language (contains-style search)
`routingStatus`	string[]	No	—	Filter by routing status
`presence`	string[]	No	—	Filter by presence
`memberBy`	string	No	—	Filter by member type
`joined`	boolean	No	—	Filter by joined status

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "queueId": {
      "type": "string",
      "description": "Queue ID"
    },
    "pageNumber": {
      "type": "integer",
      "description": "Page number for pagination"
    },
    "pageSize": {
      "type": "integer",
      "description": "Max value is 100"
    },
    "sortOrder": {
      "type": "string",
      "description": "Note: results are sorted by name.",
      "enum": [
        "asc",
        "desc"
      ]
    },
    "expand": {
      "type": "array",
      "items": {
        "type": "string",
        "enum": [
          "routingStatus",
          "presence",
          "integrationPresence",
          "conversationSummary",
          "outOfOffice",
          "geolocation",
          "station",
          "authorization",
          "lasttokenissued",
          "authorization.unusedRoles",
          "team",
          "workPlanBidRanks",
          "externalContactsSettings",
          "groups",
          "customAttributes",
          "profileSkills",
          "certifications",
          "locations",
          "skills",
          "languages",
          "languagePreference",
          "employerInfo",
          "biography",
          "dateLastLogin",
          "dateWelcomeSent"
        ]
      },
      "description": "Which fields, if any, to expand."
    },
    "name": {
      "type": "string",
      "description": "Filter by queue member name (contains-style search)"
    },
    "profileSkills": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "Filter by profile skill (contains-style search)"
    },
    "skills": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "Filter by skill (contains-style search)"
    },
    "languages": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "Filter by language (contains-style search)"
    },
    "routingStatus": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "Filter by routing status"
    },
    "presence": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "Filter by presence"
    },
    "memberBy": {
      "type": "string",
      "description": "Filter by member type",
      "enum": [
        "user",
        "group"
      ]
    },
    "joined": {
      "type": "boolean",
      "description": "Filter by joined status",
      "enum": [
        true,
        false
      ]
    }
  },
  "required": [
    "PCID",
    "queueId"
  ]
}

genesys_routing_get_queue_wrapupcodes

Get the wrap-up codes for a queue Parameters:

Parameter	Type	Required	Default	Description
`queueId`	string	Yes	—	Queue ID
`pageSize`	integer	No	—	Page size
`pageNumber`	integer	No	—	Page number
`name`	string	No	—	Wrapup code’s name (trailing asterisks allowed)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "queueId": {
      "type": "string",
      "description": "Queue ID"
    },
    "pageSize": {
      "type": "integer",
      "description": "Page size"
    },
    "pageNumber": {
      "type": "integer",
      "description": "Page number"
    },
    "name": {
      "type": "string",
      "description": "Wrapup code's name (trailing asterisks allowed)"
    }
  },
  "required": [
    "PCID",
    "queueId"
  ]
}

genesys_routing_get_queues

Get list of queues. Parameters:

Parameter	Type	Required	Default	Description
`pageNumber`	integer	No	—	Page number
`pageSize`	integer	No	—	Page size
`sortOrder`	string	No	—	Note: results are sorted by name.
`name`	string	No	—	Include only queues with the given name (leading and trailing asterisks allowed)
`id`	string[]	No	—	Include only queues with the specified ID(s)
`divisionId`	string[]	No	—	Include only queues in the specified division ID(s)
`peerId`	string[]	No	—	Include only queues with the specified peer ID(s)
`cannedResponseLibraryId`	string	No	—	Include only queues explicitly associated with the specified canned response library ID
`hasPeer`	boolean	No	—	Include only queues with a peer ID
`expand`	string[]	No	—	Which fields, if any, to expand

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "pageNumber": {
      "type": "integer",
      "description": "Page number"
    },
    "pageSize": {
      "type": "integer",
      "description": "Page size"
    },
    "sortOrder": {
      "type": "string",
      "description": "Note: results are sorted by name.",
      "enum": [
        "asc",
        "desc"
      ]
    },
    "name": {
      "type": "string",
      "description": "Include only queues with the given name (leading and trailing asterisks allowed)"
    },
    "id": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "Include only queues with the specified ID(s)"
    },
    "divisionId": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "Include only queues in the specified division ID(s)"
    },
    "peerId": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "Include only queues with the specified peer ID(s)"
    },
    "cannedResponseLibraryId": {
      "type": "string",
      "description": "Include only queues explicitly associated with the specified canned response library ID"
    },
    "hasPeer": {
      "type": "boolean",
      "description": "Include only queues with a peer ID"
    },
    "expand": {
      "type": "array",
      "items": {
        "type": "string",
        "enum": [
          "identityresolution"
        ]
      },
      "description": "Which fields, if any, to expand"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_get_queues_me

Get a paged listing of queues the user is a member of. Parameters:

Parameter	Type	Required	Default	Description
`pageNumber`	integer	No	—	Page number
`pageSize`	integer	No	—	Page size
`joined`	boolean	No	—	Filter by joined status.
`sortOrder`	string	No	—	Note: results are sorted by name.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "pageNumber": {
      "type": "integer",
      "description": "Page number"
    },
    "pageSize": {
      "type": "integer",
      "description": "Page size"
    },
    "joined": {
      "type": "boolean",
      "description": "Filter by joined status.",
      "enum": [
        true,
        false
      ]
    },
    "sortOrder": {
      "type": "string",
      "description": "Note: results are sorted by name.",
      "enum": [
        "asc",
        "desc"
      ]
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_get_routing_availablemediatypes

Get available media types

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_get_routing_language

Get a routing language Parameters:

Parameter	Type	Required	Default	Description
`languageId`	string	Yes	—	Language ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "languageId": {
      "type": "string",
      "description": "Language ID"
    }
  },
  "required": [
    "PCID",
    "languageId"
  ]
}

genesys_routing_get_routing_languages

Get the list of supported languages. Parameters:

Parameter	Type	Required	Default	Description
`pageSize`	integer	No	—	Page size
`pageNumber`	integer	No	—	Page number
`sortOrder`	string	No	—	Ascending or descending sort order
`name`	string	No	—	Name
`id`	any[]	No	—	id

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "pageSize": {
      "type": "integer",
      "description": "Page size"
    },
    "pageNumber": {
      "type": "integer",
      "description": "Page number"
    },
    "sortOrder": {
      "type": "string",
      "description": "Ascending or descending sort order",
      "enum": [
        "ascending",
        "descending"
      ]
    },
    "name": {
      "type": "string",
      "description": "Name"
    },
    "id": {
      "type": "array",
      "description": "id"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_get_routing_queue

Get details about this queue. Parameters:

Parameter	Type	Required	Default	Description
`queueId`	string	Yes	—	Queue ID
`expand`	any[]	No	—	Which fields, if any, to expand

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "queueId": {
      "type": "string",
      "description": "Queue ID"
    },
    "expand": {
      "type": "array",
      "description": "Which fields, if any, to expand"
    }
  },
  "required": [
    "PCID",
    "queueId"
  ]
}

genesys_routing_get_routing_queue_estimatedwaittime

Get Estimated Wait Time Parameters:

Parameter	Type	Required	Default	Description
`queueId`	string	Yes	—	queueId
`conversationId`	string	No	—	conversationId

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "queueId": {
      "type": "string",
      "description": "queueId"
    },
    "conversationId": {
      "type": "string",
      "description": "conversationId"
    }
  },
  "required": [
    "PCID",
    "queueId"
  ]
}

genesys_routing_get_routing_queue_members

Get the members of this queue. Parameters:

Parameter	Type	Required	Default	Description
`queueId`	string	Yes	—	Queue ID
`pageNumber`	integer	No	—	pageNumber
`pageSize`	integer	No	—	Max value is 100
`sortOrder`	string	No	—	Note: results are sorted by name.
`expand`	any[]	No	—	Which fields, if any, to expand.
`name`	string	No	—	Filter by queue member name (contains-style search)
`profileSkills`	any[]	No	—	Filter by profile skill (contains-style search)
`skills`	any[]	No	—	Filter by skill (contains-style search)
`languages`	any[]	No	—	Filter by language (contains-style search)
`routingStatus`	any[]	No	—	Filter by routing status
`presence`	any[]	No	—	Filter by presence
`memberBy`	string	No	—	Filter by member type
`joined`	boolean	No	—	Filter by joined status

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "queueId": {
      "type": "string",
      "description": "Queue ID"
    },
    "pageNumber": {
      "type": "integer",
      "description": "pageNumber"
    },
    "pageSize": {
      "type": "integer",
      "description": "Max value is 100"
    },
    "sortOrder": {
      "type": "string",
      "description": "Note: results are sorted by name.",
      "enum": [
        "asc",
        "desc"
      ]
    },
    "expand": {
      "type": "array",
      "description": "Which fields, if any, to expand."
    },
    "name": {
      "type": "string",
      "description": "Filter by queue member name (contains-style search)"
    },
    "profileSkills": {
      "type": "array",
      "description": "Filter by profile skill (contains-style search)"
    },
    "skills": {
      "type": "array",
      "description": "Filter by skill (contains-style search)"
    },
    "languages": {
      "type": "array",
      "description": "Filter by language (contains-style search)"
    },
    "routingStatus": {
      "type": "array",
      "description": "Filter by routing status"
    },
    "presence": {
      "type": "array",
      "description": "Filter by presence"
    },
    "memberBy": {
      "type": "string",
      "description": "Filter by member type",
      "enum": [
        "user",
        "group"
      ]
    },
    "joined": {
      "type": "boolean",
      "description": "Filter by joined status",
      "enum": [
        "true",
        "false"
      ]
    }
  },
  "required": [
    "PCID",
    "queueId"
  ]
}

genesys_routing_get_routing_queue_wrapupcodes

Get the wrap-up codes for a queue Parameters:

Parameter	Type	Required	Default	Description
`queueId`	string	Yes	—	Queue ID
`pageSize`	integer	No	—	Page size
`pageNumber`	integer	No	—	Page number
`name`	string	No	—	Wrapup code’s name (trailing asterisks allowed)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "queueId": {
      "type": "string",
      "description": "Queue ID"
    },
    "pageSize": {
      "type": "integer",
      "description": "Page size"
    },
    "pageNumber": {
      "type": "integer",
      "description": "Page number"
    },
    "name": {
      "type": "string",
      "description": "Wrapup code's name (trailing asterisks allowed)"
    }
  },
  "required": [
    "PCID",
    "queueId"
  ]
}

genesys_routing_get_routing_queues

Get list of queues. Parameters:

Parameter	Type	Required	Default	Description
`pageNumber`	integer	No	—	Page number
`pageSize`	integer	No	—	Page size
`sortOrder`	string	No	—	Note: results are sorted by name.
`name`	string	No	—	Include only queues with the given name (leading and trailing asterisks allowed)
`id`	any[]	No	—	Include only queues with the specified ID(s)
`divisionId`	any[]	No	—	Include only queues in the specified division ID(s)
`peerId`	any[]	No	—	Include only queues with the specified peer ID(s)
`cannedResponseLibraryId`	string	No	—	Include only queues explicitly associated with the specified canned response library ID
`hasPeer`	boolean	No	—	Include only queues with a peer ID
`expand`	any[]	No	—	Which fields, if any, to expand

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "pageNumber": {
      "type": "integer",
      "description": "Page number"
    },
    "pageSize": {
      "type": "integer",
      "description": "Page size"
    },
    "sortOrder": {
      "type": "string",
      "description": "Note: results are sorted by name.",
      "enum": [
        "asc",
        "desc"
      ]
    },
    "name": {
      "type": "string",
      "description": "Include only queues with the given name (leading and trailing asterisks allowed)"
    },
    "id": {
      "type": "array",
      "description": "Include only queues with the specified ID(s)"
    },
    "divisionId": {
      "type": "array",
      "description": "Include only queues in the specified division ID(s)"
    },
    "peerId": {
      "type": "array",
      "description": "Include only queues with the specified peer ID(s)"
    },
    "cannedResponseLibraryId": {
      "type": "string",
      "description": "Include only queues explicitly associated with the specified canned response library ID"
    },
    "hasPeer": {
      "type": "boolean",
      "description": "Include only queues with a peer ID"
    },
    "expand": {
      "type": "array",
      "description": "Which fields, if any, to expand"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_get_routing_queues_me

Get a paged listing of queues the user is a member of. Parameters:

Parameter	Type	Required	Default	Description
`pageNumber`	integer	No	—	Page number
`pageSize`	integer	No	—	Page size
`joined`	boolean	No	—	Filter by joined status.
`sortOrder`	string	No	—	Note: results are sorted by name.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "pageNumber": {
      "type": "integer",
      "description": "Page number"
    },
    "pageSize": {
      "type": "integer",
      "description": "Page size"
    },
    "joined": {
      "type": "boolean",
      "description": "Filter by joined status.",
      "enum": [
        "true",
        "false"
      ]
    },
    "sortOrder": {
      "type": "string",
      "description": "Note: results are sorted by name.",
      "enum": [
        "asc",
        "desc"
      ]
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_get_routing_skill

Get Routing Skill Parameters:

Parameter	Type	Required	Default	Description
`skillId`	string	Yes	—	Skill ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "skillId": {
      "type": "string",
      "description": "Skill ID"
    }
  },
  "required": [
    "PCID",
    "skillId"
  ]
}

genesys_routing_get_routing_skills

Get the list of routing skills. Parameters:

Parameter	Type	Required	Default	Description
`pageSize`	integer	No	—	Page size
`pageNumber`	integer	No	—	Page number
`name`	string	No	—	Filter for results that start with this value
`id`	any[]	No	—	id

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "pageSize": {
      "type": "integer",
      "description": "Page size"
    },
    "pageNumber": {
      "type": "integer",
      "description": "Page number"
    },
    "name": {
      "type": "string",
      "description": "Filter for results that start with this value"
    },
    "id": {
      "type": "array",
      "description": "id"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_get_routing_utilization

Get the organization-wide max utilization settings.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_get_routing_wrapupcode

Get details about this wrap-up code. Parameters:

Parameter	Type	Required	Default	Description
`codeId`	string	Yes	—	Wrapup Code ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "codeId": {
      "type": "string",
      "description": "Wrapup Code ID"
    }
  },
  "required": [
    "PCID",
    "codeId"
  ]
}

genesys_routing_get_routing_wrapupcodes

Get list of wrapup codes. Parameters:

Parameter	Type	Required	Default	Description
`pageSize`	integer	No	—	Page size
`pageNumber`	integer	No	—	Page number
`sortBy`	string	No	—	Sort by
`sortOrder`	string	No	—	Sort order
`name`	string	No	—	Wrapup code’s name (‘Sort by’ param is ignored unless this field is provided)
`id`	any[]	No	—	Filter by wrapup code ID(s)
`divisionId`	any[]	No	—	Filter by division ID(s)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "pageSize": {
      "type": "integer",
      "description": "Page size"
    },
    "pageNumber": {
      "type": "integer",
      "description": "Page number"
    },
    "sortBy": {
      "type": "string",
      "description": "Sort by",
      "enum": [
        "name",
        "id"
      ]
    },
    "sortOrder": {
      "type": "string",
      "description": "Sort order",
      "enum": [
        "ascending",
        "descending"
      ]
    },
    "name": {
      "type": "string",
      "description": "Wrapup code's name ('Sort by' param is ignored unless this field is provided)"
    },
    "id": {
      "type": "array",
      "description": "Filter by wrapup code ID(s)"
    },
    "divisionId": {
      "type": "array",
      "description": "Filter by division ID(s)"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_get_settings

Get an organization’s routing settings

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_get_settings_contactcenter

Get Contact Center Settings

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_get_settings_transcription

Get Transcription Settings

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_get_skill

Get Routing Skill Parameters:

Parameter	Type	Required	Default	Description
`skillId`	string	Yes	—	Skill ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "skillId": {
      "type": "string",
      "description": "Skill ID"
    }
  },
  "required": [
    "PCID",
    "skillId"
  ]
}

genesys_routing_get_skillgroup

Get skill group Parameters:

Parameter	Type	Required	Default	Description
`skillGroupId`	string	Yes	—	Skill Group ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "skillGroupId": {
      "type": "string",
      "description": "Skill Group ID"
    }
  },
  "required": [
    "PCID",
    "skillGroupId"
  ]
}

genesys_routing_get_skillgroup_members

Get skill group members Parameters:

Parameter	Type	Required	Default	Description
`skillGroupId`	string	Yes	—	Skill Group ID
`pageSize`	integer	No	—	Page size
`after`	string	No	—	The cursor that points to the next item
`before`	string	No	—	The cursor that points to the previous item
`expand`	string	No	—	Expand the name on each user

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "skillGroupId": {
      "type": "string",
      "description": "Skill Group ID"
    },
    "pageSize": {
      "type": "integer",
      "description": "Page size"
    },
    "after": {
      "type": "string",
      "description": "The cursor that points to the next item"
    },
    "before": {
      "type": "string",
      "description": "The cursor that points to the previous item"
    },
    "expand": {
      "type": "string",
      "description": "Expand the name on each user",
      "enum": [
        "entities"
      ]
    }
  },
  "required": [
    "PCID",
    "skillGroupId"
  ]
}

genesys_routing_get_skillgroup_members_divisions

Get list of member divisions for this skill group. Parameters:

Parameter	Type	Required	Default	Description
`skillGroupId`	string	Yes	—	Skill Group ID
`expand`	string	No	—	Expand the name on each user

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "skillGroupId": {
      "type": "string",
      "description": "Skill Group ID"
    },
    "expand": {
      "type": "string",
      "description": "Expand the name on each user",
      "enum": [
        "entities"
      ]
    }
  },
  "required": [
    "PCID",
    "skillGroupId"
  ]
}

genesys_routing_get_skillgroups

Get skill group listing Parameters:

Parameter	Type	Required	Default	Description
`pageSize`	integer	No	—	Page size
`name`	string	No	—	Return only skill group names whose names start with this value (case-insensitive matching)
`after`	string	No	—	The cursor that points to the next item
`before`	string	No	—	The cursor that points to the previous item

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "pageSize": {
      "type": "integer",
      "description": "Page size"
    },
    "name": {
      "type": "string",
      "description": "Return only skill group names whose names start with this value (case-insensitive matching)"
    },
    "after": {
      "type": "string",
      "description": "The cursor that points to the next item"
    },
    "before": {
      "type": "string",
      "description": "The cursor that points to the previous item"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_get_skills

Get the list of routing skills. View permission enforcement only applies to skills assigned to a division. Parameters:

Parameter	Type	Required	Default	Description
`pageSize`	integer	No	—	Page size
`pageNumber`	integer	No	—	Page number
`name`	string	No	—	Filter for results that start with this value
`id`	string[]	No	—	The id value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "pageSize": {
      "type": "integer",
      "description": "Page size"
    },
    "pageNumber": {
      "type": "integer",
      "description": "Page number"
    },
    "name": {
      "type": "string",
      "description": "Filter for results that start with this value"
    },
    "id": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "The id value"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_get_user_directroutingbackup_settings

Get the user’s Direct Routing Backup settings. Parameters:

Parameter	Type	Required	Default	Description
`userId`	string	Yes	—	User ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "userId": {
      "type": "string",
      "description": "User ID"
    }
  },
  "required": [
    "PCID",
    "userId"
  ]
}

genesys_routing_get_user_queues

Get queues for user Parameters:

Parameter	Type	Required	Default	Description
`userId`	string	Yes	—	User ID
`pageSize`	integer	No	—	Page size
`pageNumber`	integer	No	—	Page number
`joined`	boolean	No	—	Is joined to the queue
`divisionId`	string[]	No	—	Division ID(s)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "userId": {
      "type": "string",
      "description": "User ID"
    },
    "pageSize": {
      "type": "integer",
      "description": "Page size"
    },
    "pageNumber": {
      "type": "integer",
      "description": "Page number"
    },
    "joined": {
      "type": "boolean",
      "description": "Is joined to the queue"
    },
    "divisionId": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "Division ID(s)"
    }
  },
  "required": [
    "PCID",
    "userId"
  ]
}

genesys_routing_get_user_routinglanguages

List routing languages assigned to a user Parameters:

Parameter	Type	Required	Default	Description
`userId`	string	Yes	—	User ID
`pageSize`	integer	No	—	Page size
`pageNumber`	integer	No	—	Page number
`sortOrder`	string	No	—	Ascending or descending sort order

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "userId": {
      "type": "string",
      "description": "User ID"
    },
    "pageSize": {
      "type": "integer",
      "description": "Page size"
    },
    "pageNumber": {
      "type": "integer",
      "description": "Page number"
    },
    "sortOrder": {
      "type": "string",
      "description": "Ascending or descending sort order",
      "enum": [
        "ascending",
        "descending"
      ]
    }
  },
  "required": [
    "PCID",
    "userId"
  ]
}

genesys_routing_get_user_routingskills

List routing skills assigned to a user Parameters:

Parameter	Type	Required	Default	Description
`userId`	string	Yes	—	User ID
`pageSize`	integer	No	—	Page size
`pageNumber`	integer	No	—	Page number
`sortOrder`	string	No	—	Ascending or descending sort order

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "userId": {
      "type": "string",
      "description": "User ID"
    },
    "pageSize": {
      "type": "integer",
      "description": "Page size"
    },
    "pageNumber": {
      "type": "integer",
      "description": "Page number"
    },
    "sortOrder": {
      "type": "string",
      "description": "Ascending or descending sort order",
      "enum": [
        "ascending",
        "descending"
      ]
    }
  },
  "required": [
    "PCID",
    "userId"
  ]
}

genesys_routing_get_user_skillgroups

Get skill groups for a user Parameters:

Parameter	Type	Required	Default	Description
`userId`	string	Yes	—	User ID
`pageSize`	integer	No	—	Page size
`after`	string	No	—	The cursor that points to the next page
`before`	string	No	—	The cursor that points to the previous page

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "userId": {
      "type": "string",
      "description": "User ID"
    },
    "pageSize": {
      "type": "integer",
      "description": "Page size"
    },
    "after": {
      "type": "string",
      "description": "The cursor that points to the next page"
    },
    "before": {
      "type": "string",
      "description": "The cursor that points to the previous page"
    }
  },
  "required": [
    "PCID",
    "userId"
  ]
}

genesys_routing_get_user_utilization

Get the user’s max utilization settings. If not configured, the organization-wide default is returned. Parameters:

Parameter	Type	Required	Default	Description
`userId`	string	Yes	—	User ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "userId": {
      "type": "string",
      "description": "User ID"
    }
  },
  "required": [
    "PCID",
    "userId"
  ]
}

genesys_routing_get_utilization

Get the organization-wide max utilization settings.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_get_utilization_label

Get details about this utilization label Parameters:

Parameter	Type	Required	Default	Description
`labelId`	string	Yes	—	Utilization Label ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "labelId": {
      "type": "string",
      "description": "Utilization Label ID"
    }
  },
  "required": [
    "PCID",
    "labelId"
  ]
}

genesys_routing_get_utilization_label_agents

Get list of agent ids associated with a utilization label Parameters:

Parameter	Type	Required	Default	Description
`labelId`	string	Yes	—	Utilization Label ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "labelId": {
      "type": "string",
      "description": "Utilization Label ID"
    }
  },
  "required": [
    "PCID",
    "labelId"
  ]
}

genesys_routing_get_utilization_labels

Get list of utilization labels Parameters:

Parameter	Type	Required	Default	Description
`pageSize`	integer	No	—	Page size
`pageNumber`	integer	No	—	Page number
`sortOrder`	string	No	—	Sort order by name
`name`	string	No	—	Utilization label’s name (Wildcard is supported, e.g., ‘label1’, ‘label*’

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "pageSize": {
      "type": "integer",
      "description": "Page size"
    },
    "pageNumber": {
      "type": "integer",
      "description": "Page number"
    },
    "sortOrder": {
      "type": "string",
      "description": "Sort order by name",
      "enum": [
        "ascending",
        "descending"
      ]
    },
    "name": {
      "type": "string",
      "description": "Utilization label's name (Wildcard is supported, e.g., 'label1*', '*label*'"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_get_wrapupcode

Get details about this wrap-up code. Parameters:

Parameter	Type	Required	Default	Description
`codeId`	string	Yes	—	Wrapup Code ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "codeId": {
      "type": "string",
      "description": "Wrapup Code ID"
    }
  },
  "required": [
    "PCID",
    "codeId"
  ]
}

genesys_routing_get_wrapupcodes

Get list of wrapup codes. Parameters:

Parameter	Type	Required	Default	Description
`pageSize`	integer	No	—	Page size
`pageNumber`	integer	No	—	Page number
`sortBy`	string	No	—	Sort by
`sortOrder`	string	No	—	Sort order
`name`	string	No	—	Wrapup code’s name (‘Sort by’ param is ignored unless this field is provided)
`id`	string[]	No	—	Filter by wrapup code ID(s)
`divisionId`	string[]	No	—	Filter by division ID(s)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "pageSize": {
      "type": "integer",
      "description": "Page size"
    },
    "pageNumber": {
      "type": "integer",
      "description": "Page number"
    },
    "sortBy": {
      "type": "string",
      "description": "Sort by",
      "enum": [
        "name",
        "id"
      ]
    },
    "sortOrder": {
      "type": "string",
      "description": "Sort order",
      "enum": [
        "ascending",
        "descending"
      ]
    },
    "name": {
      "type": "string",
      "description": "Wrapup code's name ('Sort by' param is ignored unless this field is provided)"
    },
    "id": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "Filter by wrapup code ID(s)"
    },
    "divisionId": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "Filter by division ID(s)"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_patch_conversation

Update attributes of an in-queue conversation Parameters:

Parameter	Type	Required	Default	Description
`conversationId`	string	Yes	—	Conversation ID
`labelId`	string	No	—	Label requirement for the conversation. To remove the label requirement (setting it to System Default Label), specify an empty string, i.e., "".
`languageId`	string	No	—	Language requirement for the conversation. To remove the language requirement, specify an empty string, i.e., "".
`priority`	integer	No	—	Priority for the conversation. Each point of priority is equivalent to one minute of time in queue. Range:[-25000000, 25000000]. To reset, specify 0.
`requestScoredAgents`	object[]	No	—	Request Scored Agents
`skillExpression`	string	No	—	Skill requirements in form of expression for the conversation. To remove the skill expression, specify an empty string, i.e., "".
`skillIds`	string[]	No	—	Skill requirements for the conversation. To remove all skill requirements, specify an empty list, i.e. [].

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "conversationId": {
      "type": "string",
      "description": "Conversation ID"
    },
    "labelId": {
      "type": "string",
      "description": "Label requirement for the conversation.  To remove the label requirement (setting it to System Default Label), specify an empty string, i.e., \"\"."
    },
    "languageId": {
      "type": "string",
      "description": "Language requirement for the conversation.  To remove the language requirement, specify an empty string, i.e., \"\"."
    },
    "priority": {
      "type": "integer",
      "description": "Priority for the conversation.  Each point of priority is equivalent to one minute of time in queue.  Range:[-25000000, 25000000].  To reset, specify 0."
    },
    "requestScoredAgents": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "id": {
            "type": "string",
            "description": "Agent's user ID"
          },
          "score": {
            "type": "integer",
            "format": "int32",
            "description": "Agent's score for the current conversation, from 0 - 100, higher being better"
          }
        }
      },
      "description": "Request Scored Agents"
    },
    "skillExpression": {
      "type": "string",
      "description": "Skill requirements in form of expression for the conversation.  To remove the skill expression, specify an empty string, i.e., \"\"."
    },
    "skillIds": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "Skill requirements for the conversation.  To remove all skill requirements, specify an empty list, i.e. []."
    }
  },
  "required": [
    "PCID",
    "conversationId"
  ]
}

genesys_routing_patch_queue_member

Update the ring number OR joined status for a queue member. Parameters:

Parameter	Type	Required	Default	Description
`queueId`	string	Yes	—	Queue ID
`memberId`	string	Yes	—	Member ID
`id`	string	No	—	The queue member’s id.
`joined`	boolean	No	—	The joined value
`memberBy`	string	No	—	Member By
`name`	string	No	—	The name value
`ringNumber`	integer	No	—	Ring Number
`routingStatus`	object	No	—	Routing Status
`selfUri`	string	No	—	The URI for this object
`user`	object	No	—	The user value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "queueId": {
      "type": "string",
      "description": "Queue ID"
    },
    "memberId": {
      "type": "string",
      "description": "Member ID"
    },
    "id": {
      "type": "string",
      "description": "The queue member's id."
    },
    "joined": {
      "type": "boolean",
      "description": "The joined value"
    },
    "memberBy": {
      "type": "string",
      "description": "Member By"
    },
    "name": {
      "type": "string",
      "description": "The name value"
    },
    "ringNumber": {
      "type": "integer",
      "description": "Ring Number"
    },
    "routingStatus": {
      "type": "object",
      "description": "Routing Status",
      "properties": {
        "userId": {
          "type": "string",
          "description": "The userId of the agent"
        },
        "status": {
          "type": "string",
          "description": "Indicates the Routing State of the agent.  A value of OFF_QUEUE will be returned if the specified user does not exist.",
          "enum": [
            "OFF_QUEUE",
            "IDLE",
            "INTERACTING",
            "NOT_RESPONDING",
            "COMMUNICATING"
          ]
        },
        "startTime": {
          "type": "string",
          "description": "The timestamp when the agent went into this state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
        }
      }
    },
    "selfUri": {
      "type": "string",
      "description": "The URI for this object"
    },
    "user": {
      "type": "object",
      "description": "The user value",
      "properties": {
        "id": {
          "type": "string",
          "description": "The globally unique identifier for the object."
        },
        "name": {
          "type": "string",
          "description": "The name value"
        },
        "division": {
          "type": "object",
          "description": "The division value"
        },
        "chat": {
          "type": "object",
          "description": "The chat value"
        },
        "department": {
          "type": "string",
          "description": "The department value"
        },
        "email": {
          "type": "string",
          "description": "The email value"
        },
        "primaryContactInfo": {
          "type": "array",
          "items": {
            "type": "object"
          },
          "description": "Auto populated from addresses."
        },
        "addresses": {
          "type": "array",
          "items": {
            "type": "object"
          },
          "description": "Email addresses and phone numbers for this user"
        },
        "state": {
          "type": "string",
          "description": "The current state for this user.",
          "enum": [
            "active",
            "inactive",
            "deleted"
          ]
        },
        "title": {
          "type": "string",
          "description": "The title value"
        },
        "username": {
          "type": "string",
          "description": "The username value"
        },
        "manager": {
          "type": "object",
          "description": "Circular schema reference: #/components/schemas/User"
        },
        "images": {
          "type": "array",
          "items": {
            "type": "object"
          },
          "description": "The images value"
        },
        "version": {
          "type": "integer",
          "description": "Required when updating a user, this value should be the current version of the user.  The current version can be obtained with a GET on the user before doing a PATCH."
        },
        "certifications": {
          "type": "array",
          "items": {
            "type": "string"
          },
          "description": "The certifications value"
        },
        "biography": {
          "type": "object",
          "description": "The biography value"
        },
        "employerInfo": {
          "type": "object",
          "description": "Employer Info"
        },
        "preferredName": {
          "type": "string",
          "description": "Preferred full name of the agent"
        },
        "routingStatus": {
          "type": "object",
          "description": "Routing Status"
        },
        "presence": {
          "type": "object",
          "description": "The presence value"
        },
        "integrationPresence": {
          "type": "object",
          "description": "Integration Presence"
        },
        "conversationSummary": {
          "type": "object",
          "description": "Conversation Summary"
        },
        "outOfOffice": {
          "type": "object",
          "description": "Out Of Office"
        },
        "geolocation": {
          "type": "object",
          "description": "The geolocation value"
        },
        "station": {
          "type": "object",
          "description": "The station value"
        },
        "authorization": {
          "type": "object",
          "description": "The authorization value"
        },
        "profileSkills": {
          "type": "array",
          "items": {
            "type": "string"
          },
          "description": "Profile skills possessed by the user"
        },
        "locations": {
          "type": "array",
          "items": {
            "type": "object"
          },
          "description": "The user placement at each site location."
        },
        "groups": {
          "type": "array",
          "items": {
            "type": "object"
          },
          "description": "The groups the user is a member of"
        },
        "team": {
          "type": "object",
          "description": "The team value"
        },
        "workPlanBidRanks": {
          "type": "object",
          "description": "Work Plan Bid Ranks"
        },
        "skills": {
          "type": "array",
          "items": {
            "type": "object"
          },
          "description": "Routing (ACD) skills possessed by the user"
        },
        "languages": {
          "type": "array",
          "items": {
            "type": "object"
          },
          "description": "Routing (ACD) languages possessed by the user"
        },
        "acdAutoAnswer": {
          "type": "boolean",
          "description": "acd auto answer"
        },
        "languagePreference": {
          "type": "string",
          "description": "preferred language by the user"
        },
        "lastTokenIssued": {
          "type": "object",
          "description": "Last Token Issued"
        },
        "dateLastLogin": {
          "type": "string",
          "description": "The last time the user logged in using username and password. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
        },
        "dateWelcomeSent": {
          "type": "string",
          "description": "The date & time the user was sent their welcome email. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
        },
        "selfUri": {
          "type": "string",
          "description": "The URI for this object"
        }
      },
      "required": [
        "version"
      ]
    }
  },
  "required": [
    "PCID",
    "queueId",
    "memberId"
  ]
}

genesys_routing_patch_queue_members

Join or unjoin a set of up to 100 users for a queue Parameters:

Parameter	Type	Required	Default	Description
`queueId`	string	Yes	—	Queue ID
`body`	object[]	Yes	—	Queue Members

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "queueId": {
      "type": "string",
      "description": "Queue ID"
    },
    "body": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "id": {
            "type": "string",
            "description": "The queue member's id."
          },
          "name": {
            "type": "string",
            "description": "The name value"
          },
          "user": {
            "type": "object",
            "description": "The user value"
          },
          "ringNumber": {
            "type": "integer",
            "format": "int32",
            "description": "Ring Number"
          },
          "joined": {
            "type": "boolean",
            "description": "The joined value"
          },
          "memberBy": {
            "type": "string",
            "description": "Member By"
          },
          "routingStatus": {
            "type": "object",
            "description": "Routing Status"
          },
          "selfUri": {
            "type": "string",
            "format": "uri",
            "description": "The URI for this object"
          }
        }
      },
      "description": "Queue Members"
    }
  },
  "required": [
    "PCID",
    "queueId",
    "body"
  ]
}

genesys_routing_patch_settings_contactcenter

Update Contact Center Settings Parameters:

Parameter	Type	Required	Default	Description
`removeSkillsFromBlindTransfer`	boolean	No	—	Strip skills from transfer

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "removeSkillsFromBlindTransfer": {
      "type": "boolean",
      "description": "Strip skills from transfer"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_patch_settings_transcription

Patch Transcription Settings Parameters:

Parameter	Type	Required	Default	Description
`contentSearchEnabled`	boolean	No	—	Setting to enable/disable content search
`lowLatencyTranscriptionEnabled`	boolean	No	—	Boolean flag indicating whether low latency transcription via Notification API is enabled
`pciDssRedactionEnabled`	boolean	No	—	Setting to enable/disable PCI DSS Redaction
`piiRedactionEnabled`	boolean	No	—	Setting to enable/disable PII Redaction
`transcription`	string	Yes	—	Setting to enable/disable transcription capability
`transcriptionConfidenceThreshold`	integer	Yes	—	Configure confidence threshold. The possible values are from 1 to 100.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "contentSearchEnabled": {
      "type": "boolean",
      "description": "Setting to enable/disable content search"
    },
    "lowLatencyTranscriptionEnabled": {
      "type": "boolean",
      "description": "Boolean flag indicating whether low latency transcription via Notification API is enabled"
    },
    "pciDssRedactionEnabled": {
      "type": "boolean",
      "description": "Setting to enable/disable PCI DSS Redaction"
    },
    "piiRedactionEnabled": {
      "type": "boolean",
      "description": "Setting to enable/disable PII Redaction"
    },
    "transcription": {
      "type": "string",
      "description": "Setting to enable/disable transcription capability",
      "enum": [
        "Disabled",
        "EnabledGlobally",
        "EnabledQueueFlow"
      ]
    },
    "transcriptionConfidenceThreshold": {
      "type": "integer",
      "description": "Configure confidence threshold. The possible values are from 1 to 100."
    }
  },
  "required": [
    "PCID",
    "transcription",
    "transcriptionConfidenceThreshold"
  ]
}

genesys_routing_patch_skill

Update Routing Skill Division Parameters:

Parameter	Type	Required	Default	Description
`skillId`	string	Yes	—	Skill ID
`divisionId`	string	No	—	The division to which this skill will belong

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "skillId": {
      "type": "string",
      "description": "Skill ID"
    },
    "divisionId": {
      "type": "string",
      "description": "The division to which this skill will belong"
    }
  },
  "required": [
    "PCID",
    "skillId"
  ]
}

genesys_routing_patch_skillgroup

Update skill group definition Parameters:

Parameter	Type	Required	Default	Description
`skillGroupId`	string	Yes	—	Skill Group ID
`dateCreated`	string	No	—	Created date/time of the skill group. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`dateModified`	string	No	—	Last modified date/time of the skill group. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`description`	string	No	—	Group description
`division`	object	No	—	The division value
`id`	string	No	—	The globally unique identifier for the object.
`memberCount`	integer	No	—	Estimated number of members in this group. It can take some time for the count to be updated after expressions are changed.
`name`	string	Yes	—	The group name.
`selfUri`	string	No	—	The URI for this object
`skillConditions`	object[]	Yes	—	Conditions for this group
`status`	string	No	—	Group’s filling status

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "skillGroupId": {
      "type": "string",
      "description": "Skill Group ID"
    },
    "dateCreated": {
      "type": "string",
      "description": "Created date/time of the skill group. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "dateModified": {
      "type": "string",
      "description": "Last modified date/time of the skill group. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "description": {
      "type": "string",
      "description": "Group description"
    },
    "division": {
      "type": "object",
      "description": "The division value",
      "properties": {
        "id": {
          "type": "string",
          "description": "The globally unique identifier for the object."
        },
        "name": {
          "type": "string",
          "description": "The name value"
        },
        "selfUri": {
          "type": "string",
          "description": "The URI for this object"
        }
      }
    },
    "id": {
      "type": "string",
      "description": "The globally unique identifier for the object."
    },
    "memberCount": {
      "type": "integer",
      "description": "Estimated number of members in this group. It can take some time for the count to be updated after expressions are changed."
    },
    "name": {
      "type": "string",
      "description": "The group name."
    },
    "selfUri": {
      "type": "string",
      "description": "The URI for this object"
    },
    "skillConditions": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "routingSkillConditions": {
            "type": "array",
            "items": {
              "type": "object",
              "properties": {
                "routingSkill": {
                  "type": "string",
                  "description": "The routing skill to be used in the skill condition query"
                },
                "comparator": {
                  "type": "string",
                  "description": "Comparator that will be applied to the proficiency"
                },
                "proficiency": {
                  "type": "integer",
                  "description": "The skill proficiency that will be used for the routing skill. Integer range 0-5"
                },
                "childConditions": {
                  "type": "array",
                  "description": "Nested conditions to be applied to this skill condition"
                }
              }
            },
            "description": "Routing skill conditions that will be used for building the query"
          },
          "languageSkillConditions": {
            "type": "array",
            "items": {
              "type": "object",
              "properties": {
                "languageSkill": {
                  "type": "string",
                  "description": "The language skill to be used in the skill condition query"
                },
                "comparator": {
                  "type": "string",
                  "description": "Comparator that will be applied to the proficiency"
                },
                "proficiency": {
                  "type": "integer",
                  "description": "The skill proficiency that will be used for the language skill. Integer range 0-5"
                },
                "childConditions": {
                  "type": "array",
                  "description": "Nested conditions to be applied to this skill condition"
                }
              }
            },
            "description": "Routing skill conditions that will be used for building the query"
          },
          "operation": {
            "type": "string",
            "enum": [
              "And",
              "Not",
              "Or"
            ],
            "description": "Operator that will be applied to the conditions"
          }
        },
        "required": [
          "languageSkillConditions",
          "operation",
          "routingSkillConditions"
        ]
      },
      "description": "Conditions for this group"
    },
    "status": {
      "type": "string",
      "description": "Group's filling status",
      "enum": [
        "InProgress",
        "Complete"
      ]
    }
  },
  "required": [
    "PCID",
    "skillGroupId",
    "name",
    "skillConditions"
  ]
}

genesys_routing_patch_user_queue

Join or unjoin a queue for a user Parameters:

Parameter	Type	Required	Default	Description
`queueId`	string	Yes	—	Queue ID
`userId`	string	Yes	—	User ID
`acwSettings`	object	No	—	Acw Settings
`agentOwnedRouting`	object	No	—	Agent Owned Routing
`bullseye`	object	No	—	The bullseye value
`callingPartyName`	string	No	—	The name to use for caller identification for outbound calls from this queue.
`callingPartyNumber`	string	No	—	The phone number to use for caller identification for outbound calls from this queue.
`cannedResponseLibraries`	object	No	—	Canned Response Libraries
`conditionalGroupActivation`	object	No	—	Conditional Group Activation
`conditionalGroupRouting`	object	No	—	Conditional Group Routing
`createdBy`	string	No	—	The ID of the user that created the queue.
`dateCreated`	string	No	—	The date the queue was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`dateModified`	string	No	—	The date of the last modification to the queue. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`defaultScripts`	object	No	—	The default script Ids for the communication types.
`description`	string	No	—	The queue description.
`directRouting`	object	No	—	Direct Routing
`division`	object	No	—	The division value
`emailInQueueFlow`	object	No	—	Email In Queue Flow
`enableAudioMonitoring`	boolean	No	—	Indicates whether audio monitoring is enabled for this queue.
`enableManualAssignment`	boolean	No	—	Indicates whether manual assignment is enabled for this queue.
`enableTranscription`	boolean	No	—	Indicates whether voice transcription is enabled for this queue.
`id`	string	No	—	The globally unique identifier for the object.
`joined`	boolean	No	—	The joined value
`joinedMemberCount`	integer	No	—	The number of joined members in the queue.
`lastAgentRoutingMode`	string	No	—	The Last Agent Routing Mode for the queue.
`mediaSettings`	object	No	—	Media Settings
`memberCount`	integer	No	—	The total number of members in the queue.
`memberGroups`	object[]	No	—	The groups of agents associated with the queue, if any. Queue membership will update to match group membership changes.
`messageInQueueFlow`	object	No	—	Message In Queue Flow
`modifiedBy`	string	No	—	The ID of the user that last modified the queue.
`name`	string	No	—	The name value
`onHoldPrompt`	object	No	—	On Hold Prompt
`outboundEmailAddress`	object	No	—	Outbound Email Address
`outboundMessagingAddresses`	object	No	—	Outbound Messaging Addresses
`peerId`	string	No	—	The ID of an associated external queue.
`queueFlow`	object	No	—	Queue Flow
`routingRules`	object[]	No	—	The routing rules for the queue, used for Preferred Agent Routing.
`scoringMethod`	string	No	—	The Scoring Method for the queue.
`selfUri`	string	No	—	The URI for this object
`skillEvaluationMethod`	string	No	—	The skill evaluation method to use when routing conversations.
`suppressInQueueCallRecording`	boolean	No	—	Indicates whether recording in-queue calls is suppressed for this queue.
`userMemberCount`	integer	No	—	The number of user members (i.e., non-group members) in the queue.
`whisperPrompt`	object	No	—	Whisper Prompt

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "queueId": {
      "type": "string",
      "description": "Queue ID"
    },
    "userId": {
      "type": "string",
      "description": "User ID"
    },
    "acwSettings": {
      "type": "object",
      "description": "Acw Settings",
      "properties": {
        "wrapupPrompt": {
          "type": "string",
          "description": "This field controls how the UI prompts the agent for a wrapup.",
          "enum": [
            "MANDATORY",
            "OPTIONAL",
            "MANDATORY_TIMEOUT",
            "MANDATORY_FORCED_TIMEOUT",
            "AGENT_REQUESTED"
          ]
        },
        "timeoutMs": {
          "type": "integer",
          "description": "The amount of time the agent can stay in ACW (Min: 1 sec, Max: 60 min).  Can only be used when ACW is AGENT_REQUESTED, MANDATORY_TIMEOUT or MANDATORY_FORCED_TIMEOUT."
        }
      }
    },
    "agentOwnedRouting": {
      "type": "object",
      "description": "Agent Owned Routing",
      "properties": {
        "enableAgentOwnedCallbacks": {
          "type": "boolean",
          "description": "Indicates if Agent Owned Callbacks are enabled for the queue"
        },
        "maxOwnedCallbackHours": {
          "type": "integer",
          "description": "The max amount of time a callback can be owned (in hours); Allowable range 1 - 168 hour(s) (inclusive)"
        },
        "maxOwnedCallbackDelayHours": {
          "type": "integer",
          "description": "The max amount of time a callback can be scheduled out into the future (in hours); Allowable range 1 - 720 hour(s) (inclusive)"
        }
      }
    },
    "bullseye": {
      "type": "object",
      "description": "The bullseye value",
      "properties": {
        "rings": {
          "type": "array",
          "items": {
            "type": "object"
          },
          "description": "The bullseye rings configured for this queue."
        }
      }
    },
    "callingPartyName": {
      "type": "string",
      "description": "The name to use for caller identification for outbound calls from this queue."
    },
    "callingPartyNumber": {
      "type": "string",
      "description": "The phone number to use for caller identification for outbound calls from this queue."
    },
    "cannedResponseLibraries": {
      "type": "object",
      "description": "Canned Response Libraries",
      "properties": {
        "libraryIds": {
          "type": "array",
          "items": {
            "type": "string"
          },
          "description": "Set of canned response library IDs associated with the queue only when mode is SelectedOnly."
        },
        "mode": {
          "type": "string",
          "description": "The association mode of canned response libraries to queue",
          "enum": [
            "All",
            "SelectedOnly",
            "None"
          ]
        }
      }
    },
    "conditionalGroupActivation": {
      "type": "object",
      "description": "Conditional Group Activation",
      "properties": {
        "pilotRule": {
          "type": "object",
          "description": "Pilot Rule"
        },
        "rules": {
          "type": "array",
          "items": {
            "type": "object"
          },
          "description": "The set of rules to be periodically executed on the queue (if the pilot rule evaluates as true or there is no pilot rule)"
        }
      }
    },
    "conditionalGroupRouting": {
      "type": "object",
      "description": "Conditional Group Routing",
      "properties": {
        "rules": {
          "type": "array",
          "items": {
            "type": "object"
          },
          "description": "The set of rules to be executed for each conversation"
        }
      }
    },
    "createdBy": {
      "type": "string",
      "description": "The ID of the user that created the queue."
    },
    "dateCreated": {
      "type": "string",
      "description": "The date the queue was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "dateModified": {
      "type": "string",
      "description": "The date of the last modification to the queue. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "defaultScripts": {
      "type": "object",
      "description": "The default script Ids for the communication types."
    },
    "description": {
      "type": "string",
      "description": "The queue description."
    },
    "directRouting": {
      "type": "object",
      "description": "Direct Routing",
      "properties": {
        "callMediaSettings": {
          "type": "object",
          "description": "Call Media Settings"
        },
        "emailMediaSettings": {
          "type": "object",
          "description": "Email Media Settings"
        },
        "messageMediaSettings": {
          "type": "object",
          "description": "Message Media Settings"
        },
        "backupQueueId": {
          "type": "string",
          "description": "ID of another queue to be used as the default backup if an agent does not have their Backup Settings configured. If not set, the current queue will be used as backup, but with Direct Routing criteria removed from the conversation."
        },
        "waitForAgent": {
          "type": "boolean",
          "description": "Flag indicating if Direct Routing interactions should wait for Direct Routing agent or go immediately to selected backup."
        },
        "agentWaitSeconds": {
          "type": "integer",
          "description": "Time (in seconds) that a Direct Routing interaction will wait for Direct Routing agent before going to selected backup. Valid range [60, 864000]."
        }
      }
    },
    "division": {
      "type": "object",
      "description": "The division value",
      "properties": {
        "id": {
          "type": "string",
          "description": "The globally unique identifier for the object."
        },
        "name": {
          "type": "string",
          "description": "The name value"
        },
        "selfUri": {
          "type": "string",
          "description": "The URI for this object"
        }
      }
    },
    "emailInQueueFlow": {
      "type": "object",
      "description": "Email In Queue Flow",
      "properties": {
        "id": {
          "type": "string",
          "description": "The id value"
        },
        "name": {
          "type": "string",
          "description": "The name value"
        },
        "selfUri": {
          "type": "string",
          "description": "Self Uri"
        }
      }
    },
    "enableAudioMonitoring": {
      "type": "boolean",
      "description": "Indicates whether audio monitoring is enabled for this queue."
    },
    "enableManualAssignment": {
      "type": "boolean",
      "description": "Indicates whether manual assignment is enabled for this queue."
    },
    "enableTranscription": {
      "type": "boolean",
      "description": "Indicates whether voice transcription is enabled for this queue."
    },
    "id": {
      "type": "string",
      "description": "The globally unique identifier for the object."
    },
    "joined": {
      "type": "boolean",
      "description": "The joined value"
    },
    "joinedMemberCount": {
      "type": "integer",
      "description": "The number of joined members in the queue."
    },
    "lastAgentRoutingMode": {
      "type": "string",
      "description": "The Last Agent Routing Mode for the queue.",
      "enum": [
        "Disabled",
        "QueueMembersOnly",
        "AnyAgent"
      ]
    },
    "mediaSettings": {
      "type": "object",
      "description": "Media Settings",
      "properties": {
        "call": {
          "type": "object",
          "description": "The call value"
        },
        "callback": {
          "type": "object",
          "description": "The callback value"
        },
        "chat": {
          "type": "object",
          "description": "The chat value"
        },
        "email": {
          "type": "object",
          "description": "The email value"
        },
        "message": {
          "type": "object",
          "description": "The message value"
        }
      }
    },
    "memberCount": {
      "type": "integer",
      "description": "The total number of members in the queue."
    },
    "memberGroups": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "id": {
            "type": "string",
            "description": "The globally unique identifier for the object."
          },
          "name": {
            "type": "string",
            "description": "The name value"
          },
          "division": {
            "type": "object",
            "description": "The division value"
          },
          "type": {
            "type": "string",
            "enum": [
              "TEAM",
              "GROUP",
              "SKILLGROUP"
            ],
            "description": "The group type"
          },
          "memberCount": {
            "type": "integer",
            "format": "int32",
            "description": "The number of members in this group"
          },
          "selfUri": {
            "type": "string",
            "format": "uri",
            "description": "The URI for this object"
          }
        }
      },
      "description": "The groups of agents associated with the queue, if any.  Queue membership will update to match group membership changes."
    },
    "messageInQueueFlow": {
      "type": "object",
      "description": "Message In Queue Flow",
      "properties": {
        "id": {
          "type": "string",
          "description": "The id value"
        },
        "name": {
          "type": "string",
          "description": "The name value"
        },
        "selfUri": {
          "type": "string",
          "description": "Self Uri"
        }
      }
    },
    "modifiedBy": {
      "type": "string",
      "description": "The ID of the user that last modified the queue."
    },
    "name": {
      "type": "string",
      "description": "The name value"
    },
    "onHoldPrompt": {
      "type": "object",
      "description": "On Hold Prompt",
      "properties": {
        "id": {
          "type": "string",
          "description": "The id value"
        },
        "name": {
          "type": "string",
          "description": "The name value"
        },
        "selfUri": {
          "type": "string",
          "description": "Self Uri"
        }
      }
    },
    "outboundEmailAddress": {
      "type": "object",
      "description": "Outbound Email Address",
      "properties": {
        "domain": {
          "type": "object",
          "description": "The domain value"
        },
        "route": {
          "type": "object",
          "description": "The route value"
        }
      }
    },
    "outboundMessagingAddresses": {
      "type": "object",
      "description": "Outbound Messaging Addresses",
      "properties": {
        "smsAddress": {
          "type": "object",
          "description": "Sms Address"
        },
        "openMessagingRecipient": {
          "type": "object",
          "description": "Open Messaging Recipient"
        },
        "whatsAppRecipient": {
          "type": "object",
          "description": "Whats App Recipient"
        }
      }
    },
    "peerId": {
      "type": "string",
      "description": "The ID of an associated external queue."
    },
    "queueFlow": {
      "type": "object",
      "description": "Queue Flow",
      "properties": {
        "id": {
          "type": "string",
          "description": "The id value"
        },
        "name": {
          "type": "string",
          "description": "The name value"
        },
        "selfUri": {
          "type": "string",
          "description": "Self Uri"
        }
      }
    },
    "routingRules": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "operator": {
            "type": "string",
            "enum": [
              "MEETS_THRESHOLD",
              "ANY"
            ],
            "description": "matching operator.  MEETS_THRESHOLD matches any agent with a score at or above the rule's threshold.  ANY matches all specified agents, regardless of score."
          },
          "threshold": {
            "type": "integer",
            "format": "int32",
            "description": "threshold required for routing attempt (generally an agent score).  may be null for operator ANY."
          },
          "waitSeconds": {
            "type": "number",
            "format": "double",
            "description": "seconds to wait in this rule before moving to the next"
          }
        }
      },
      "description": "The routing rules for the queue, used for Preferred Agent Routing."
    },
    "scoringMethod": {
      "type": "string",
      "description": "The Scoring Method for the queue.",
      "enum": [
        "TimestampAndPriority",
        "PriorityOnly"
      ]
    },
    "selfUri": {
      "type": "string",
      "description": "The URI for this object"
    },
    "skillEvaluationMethod": {
      "type": "string",
      "description": "The skill evaluation method to use when routing conversations.",
      "enum": [
        "NONE",
        "BEST",
        "ALL"
      ]
    },
    "suppressInQueueCallRecording": {
      "type": "boolean",
      "description": "Indicates whether recording in-queue calls is suppressed for this queue."
    },
    "userMemberCount": {
      "type": "integer",
      "description": "The number of user members (i.e., non-group members) in the queue."
    },
    "whisperPrompt": {
      "type": "object",
      "description": "Whisper Prompt",
      "properties": {
        "id": {
          "type": "string",
          "description": "The id value"
        },
        "name": {
          "type": "string",
          "description": "The name value"
        },
        "selfUri": {
          "type": "string",
          "description": "Self Uri"
        }
      }
    }
  },
  "required": [
    "PCID",
    "queueId",
    "userId"
  ]
}

genesys_routing_patch_user_queues

Join or unjoin a set of queues for a user Parameters:

Parameter	Type	Required	Default	Description
`userId`	string	Yes	—	User ID
`divisionId`	string[]	No	—	Division ID(s)
`body`	object[]	Yes	—	User Queues

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "userId": {
      "type": "string",
      "description": "User ID"
    },
    "divisionId": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "Division ID(s)"
    },
    "body": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "id": {
            "type": "string",
            "description": "The globally unique identifier for the object."
          },
          "name": {
            "type": "string",
            "description": "The name value"
          },
          "division": {
            "type": "object",
            "description": "The division value"
          },
          "description": {
            "type": "string",
            "description": "The queue description."
          },
          "dateCreated": {
            "type": "string",
            "format": "date-time",
            "description": "The date the queue was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
          },
          "dateModified": {
            "type": "string",
            "format": "date-time",
            "description": "The date of the last modification to the queue. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
          },
          "modifiedBy": {
            "type": "string",
            "description": "The ID of the user that last modified the queue."
          },
          "createdBy": {
            "type": "string",
            "description": "The ID of the user that created the queue."
          },
          "memberCount": {
            "type": "integer",
            "format": "int32",
            "description": "The total number of members in the queue."
          },
          "userMemberCount": {
            "type": "integer",
            "format": "int32",
            "description": "The number of user members (i.e., non-group members) in the queue."
          },
          "joinedMemberCount": {
            "type": "integer",
            "format": "int32",
            "description": "The number of joined members in the queue."
          },
          "mediaSettings": {
            "type": "object",
            "description": "Media Settings"
          },
          "routingRules": {
            "type": "array",
            "items": {
              "type": "object",
              "properties": {
                "operator": {
                  "type": "string",
                  "description": "matching operator.  MEETS_THRESHOLD matches any agent with a score at or above the rule's threshold.  ANY matches all specified agents, regardless of score."
                },
                "threshold": {
                  "type": "integer",
                  "description": "threshold required for routing attempt (generally an agent score).  may be null for operator ANY."
                },
                "waitSeconds": {
                  "type": "number",
                  "description": "seconds to wait in this rule before moving to the next"
                }
              }
            },
            "description": "The routing rules for the queue, used for Preferred Agent Routing."
          },
          "conditionalGroupRouting": {
            "type": "object",
            "description": "Conditional Group Routing"
          },
          "conditionalGroupActivation": {
            "type": "object",
            "description": "Conditional Group Activation"
          },
          "bullseye": {
            "type": "object",
            "description": "The bullseye value"
          },
          "scoringMethod": {
            "type": "string",
            "enum": [
              "TimestampAndPriority",
              "PriorityOnly"
            ],
            "description": "The Scoring Method for the queue."
          },
          "lastAgentRoutingMode": {
            "type": "string",
            "enum": [
              "Disabled",
              "QueueMembersOnly",
              "AnyAgent"
            ],
            "description": "The Last Agent Routing Mode for the queue."
          },
          "acwSettings": {
            "type": "object",
            "description": "Acw Settings"
          },
          "skillEvaluationMethod": {
            "type": "string",
            "enum": [
              "NONE",
              "BEST",
              "ALL"
            ],
            "description": "The skill evaluation method to use when routing conversations."
          },
          "memberGroups": {
            "type": "array",
            "items": {
              "type": "object",
              "properties": {
                "id": {
                  "type": "string",
                  "description": "The globally unique identifier for the object."
                },
                "name": {
                  "type": "string"
                },
                "division": {
                  "type": "object"
                },
                "type": {
                  "type": "string",
                  "description": "The group type"
                },
                "memberCount": {
                  "type": "integer",
                  "description": "The number of members in this group"
                },
                "selfUri": {
                  "type": "string",
                  "description": "The URI for this object"
                }
              }
            },
            "description": "The groups of agents associated with the queue, if any.  Queue membership will update to match group membership changes."
          },
          "queueFlow": {
            "type": "object",
            "description": "Queue Flow"
          },
          "emailInQueueFlow": {
            "type": "object",
            "description": "Email In Queue Flow"
          },
          "messageInQueueFlow": {
            "type": "object",
            "description": "Message In Queue Flow"
          },
          "whisperPrompt": {
            "type": "object",
            "description": "Whisper Prompt"
          },
          "onHoldPrompt": {
            "type": "object",
            "description": "On Hold Prompt"
          },
          "cannedResponseLibraries": {
            "type": "object",
            "description": "Canned Response Libraries"
          },
          "enableTranscription": {
            "type": "boolean",
            "description": "Indicates whether voice transcription is enabled for this queue."
          },
          "enableAudioMonitoring": {
            "type": "boolean",
            "description": "Indicates whether audio monitoring is enabled for this queue."
          },
          "enableManualAssignment": {
            "type": "boolean",
            "description": "Indicates whether manual assignment is enabled for this queue."
          },
          "agentOwnedRouting": {
            "type": "object",
            "description": "Agent Owned Routing"
          },
          "directRouting": {
            "type": "object",
            "description": "Direct Routing"
          },
          "callingPartyName": {
            "type": "string",
            "description": "The name to use for caller identification for outbound calls from this queue."
          },
          "callingPartyNumber": {
            "type": "string",
            "description": "The phone number to use for caller identification for outbound calls from this queue."
          },
          "defaultScripts": {
            "type": "object",
            "description": "The default script Ids for the communication types."
          },
          "outboundMessagingAddresses": {
            "type": "object",
            "description": "Outbound Messaging Addresses"
          },
          "outboundEmailAddress": {
            "type": "object",
            "description": "Outbound Email Address"
          },
          "peerId": {
            "type": "string",
            "description": "The ID of an associated external queue."
          },
          "suppressInQueueCallRecording": {
            "type": "boolean",
            "description": "Indicates whether recording in-queue calls is suppressed for this queue."
          },
          "joined": {
            "type": "boolean",
            "description": "The joined value"
          },
          "selfUri": {
            "type": "string",
            "format": "uri",
            "description": "The URI for this object"
          }
        }
      },
      "description": "User Queues"
    }
  },
  "required": [
    "PCID",
    "userId",
    "body"
  ]
}

genesys_routing_patch_user_routinglanguage

Update an assigned routing language’s proficiency Parameters:

Parameter	Type	Required	Default	Description
`userId`	string	Yes	—	User ID
`languageId`	string	Yes	—	Language Id
`id`	string	No	—	The globally unique identifier for the object.
`languageUri`	string	No	—	URI to the organization language used by this user language.
`name`	string	No	—	The name value
`proficiency`	number	No	—	A rating from 0.0 to 5.0 that indicates how fluent an agent is in a particular language. ACD interactions are routed to agents with higher proficiency ratings.
`selfUri`	string	No	—	The URI for this object
`state`	string	No	—	Activate or deactivate this routing language.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "userId": {
      "type": "string",
      "description": "User ID"
    },
    "languageId": {
      "type": "string",
      "description": "Language Id"
    },
    "id": {
      "type": "string",
      "description": "The globally unique identifier for the object."
    },
    "languageUri": {
      "type": "string",
      "description": "URI to the organization language used by this user language."
    },
    "name": {
      "type": "string",
      "description": "The name value"
    },
    "proficiency": {
      "type": "number",
      "description": "A rating from 0.0 to 5.0 that indicates how fluent an agent is in a particular language. ACD interactions are routed to agents with higher proficiency ratings."
    },
    "selfUri": {
      "type": "string",
      "description": "The URI for this object"
    },
    "state": {
      "type": "string",
      "description": "Activate or deactivate this routing language.",
      "enum": [
        "active",
        "inactive",
        "deleted"
      ]
    }
  },
  "required": [
    "PCID",
    "userId",
    "languageId"
  ]
}

genesys_routing_post_analytics_queues_observations_query

Query for queue observations Parameters:

Parameter	Type	Required	Default	Description
`detailMetrics`	any[]	No	—	Metrics for which to include additional detailed observations
`filter`	object	Yes	—	filter
`metrics`	any[]	Yes	—	Behaves like a SQL SELECT clause. Only named metrics will be retrieved.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "detailMetrics": {
      "type": "array",
      "description": "Metrics for which to include additional detailed observations"
    },
    "filter": {
      "type": "object",
      "description": "filter"
    },
    "metrics": {
      "type": "array",
      "description": "Behaves like a SQL SELECT clause. Only named metrics will be retrieved."
    }
  },
  "required": [
    "PCID",
    "filter",
    "metrics"
  ]
}

genesys_routing_post_languages

Create Language Parameters:

Parameter	Type	Required	Default	Description
`dateModified`	string	No	—	Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`id`	string	No	—	The globally unique identifier for the object.
`name`	string	Yes	—	The language name.
`selfUri`	string	No	—	The URI for this object
`state`	string	No	—	The state value
`version`	string	No	—	The version value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "dateModified": {
      "type": "string",
      "description": "Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "id": {
      "type": "string",
      "description": "The globally unique identifier for the object."
    },
    "name": {
      "type": "string",
      "description": "The language name."
    },
    "selfUri": {
      "type": "string",
      "description": "The URI for this object"
    },
    "state": {
      "type": "string",
      "description": "The state value",
      "enum": [
        "active",
        "inactive",
        "deleted"
      ]
    },
    "version": {
      "type": "string",
      "description": "The version value"
    }
  },
  "required": [
    "PCID",
    "name"
  ]
}

genesys_routing_post_queue_members

Bulk add or delete up to 100 queue members Parameters:

Parameter	Type	Required	Default	Description
`queueId`	string	Yes	—	Queue ID
`delete`	boolean	No	—	True to delete queue members
`body`	object[]	Yes	—	Queue Members

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "queueId": {
      "type": "string",
      "description": "Queue ID"
    },
    "delete": {
      "type": "boolean",
      "description": "True to delete queue members"
    },
    "body": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "id": {
            "type": "string",
            "description": "The globally unique identifier for the object."
          }
        }
      },
      "description": "Queue Members"
    }
  },
  "required": [
    "PCID",
    "queueId",
    "body"
  ]
}

genesys_routing_post_queue_wrapupcodes

Add up to 100 wrap-up codes to a queue Parameters:

Parameter	Type	Required	Default	Description
`queueId`	string	Yes	—	Queue ID
`body`	object[]	Yes	—	List of wrapup codes

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "queueId": {
      "type": "string",
      "description": "Queue ID"
    },
    "body": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "id": {
            "type": "string",
            "description": "The globally unique identifier for the object."
          }
        }
      },
      "description": "List of wrapup codes"
    }
  },
  "required": [
    "PCID",
    "queueId",
    "body"
  ]
}

genesys_routing_post_queues

Create a queue Parameters:

Parameter	Type	Required	Default	Description
`acwSettings`	object	No	—	Acw Settings
`agentOwnedRouting`	object	No	—	Agent Owned Routing
`autoAnswerOnly`	boolean	No	—	Specifies whether the configured whisper should play for all ACD calls, or only for those which are auto-answered.
`bullseye`	object	No	—	The bullseye value
`callingPartyName`	string	No	—	The name to use for caller identification for outbound calls from this queue.
`callingPartyNumber`	string	No	—	The phone number to use for caller identification for outbound calls from this queue.
`cannedResponseLibraries`	object	No	—	Canned Response Libraries
`conditionalGroupActivation`	object	No	—	Conditional Group Activation
`conditionalGroupRouting`	object	No	—	Conditional Group Routing
`createdBy`	string	No	—	The ID of the user that created the queue.
`dateCreated`	string	No	—	The date the queue was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`dateModified`	string	No	—	The date of the last modification to the queue. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`defaultScripts`	object	No	—	The default script Ids for the communication types.
`description`	string	No	—	The queue description.
`directRouting`	object	No	—	Direct Routing
`division`	object	No	—	The division value
`emailInQueueFlow`	object	No	—	Email In Queue Flow
`enableAudioMonitoring`	boolean	No	—	Indicates whether audio monitoring is enabled for this queue.
`enableManualAssignment`	boolean	No	—	Indicates whether manual assignment is enabled for this queue.
`enableTranscription`	boolean	No	—	Indicates whether voice transcription is enabled for this queue.
`id`	string	No	—	The globally unique identifier for the object.
`joinedMemberCount`	integer	No	—	The number of joined members in the queue.
`lastAgentRoutingMode`	string	No	—	The Last Agent Routing Mode for the queue.
`mediaSettings`	object	No	—	Media Settings
`memberCount`	integer	No	—	The total number of members in the queue.
`memberGroups`	object[]	No	—	The groups of agents associated with the queue, if any. Queue membership will update to match group membership changes.
`messageInQueueFlow`	object	No	—	Message In Queue Flow
`modifiedBy`	string	No	—	The ID of the user that last modified the queue.
`name`	string	Yes	—	The queue name
`onHoldPrompt`	object	No	—	On Hold Prompt
`outboundEmailAddress`	object	No	—	Outbound Email Address
`outboundMessagingAddresses`	object	No	—	Outbound Messaging Addresses
`peerId`	string	No	—	The ID of an associated external queue.
`queueFlow`	object	No	—	Queue Flow
`routingRules`	object[]	No	—	The routing rules for the queue, used for Preferred Agent Routing.
`scoringMethod`	string	No	—	The Scoring Method for the queue.
`selfUri`	string	No	—	The URI for this object
`skillEvaluationMethod`	string	No	—	The skill evaluation method to use when routing conversations.
`sourceQueueId`	string	No	—	The id of an existing queue to copy the settings (does not include GPR settings) from when creating a new queue.
`suppressInQueueCallRecording`	boolean	No	—	Indicates whether recording in-queue calls is suppressed for this queue.
`userMemberCount`	integer	No	—	The number of user members (i.e., non-group members) in the queue.
`whisperPrompt`	object	No	—	Whisper Prompt

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "acwSettings": {
      "type": "object",
      "description": "Acw Settings",
      "properties": {
        "wrapupPrompt": {
          "type": "string",
          "description": "This field controls how the UI prompts the agent for a wrapup.",
          "enum": [
            "MANDATORY",
            "OPTIONAL",
            "MANDATORY_TIMEOUT",
            "MANDATORY_FORCED_TIMEOUT",
            "AGENT_REQUESTED"
          ]
        },
        "timeoutMs": {
          "type": "integer",
          "description": "The amount of time the agent can stay in ACW (Min: 1 sec, Max: 60 min).  Can only be used when ACW is AGENT_REQUESTED, MANDATORY_TIMEOUT or MANDATORY_FORCED_TIMEOUT."
        }
      }
    },
    "agentOwnedRouting": {
      "type": "object",
      "description": "Agent Owned Routing",
      "properties": {
        "enableAgentOwnedCallbacks": {
          "type": "boolean",
          "description": "Indicates if Agent Owned Callbacks are enabled for the queue"
        },
        "maxOwnedCallbackHours": {
          "type": "integer",
          "description": "The max amount of time a callback can be owned (in hours); Allowable range 1 - 168 hour(s) (inclusive)"
        },
        "maxOwnedCallbackDelayHours": {
          "type": "integer",
          "description": "The max amount of time a callback can be scheduled out into the future (in hours); Allowable range 1 - 720 hour(s) (inclusive)"
        }
      }
    },
    "autoAnswerOnly": {
      "type": "boolean",
      "description": "Specifies whether the configured whisper should play for all ACD calls, or only for those which are auto-answered."
    },
    "bullseye": {
      "type": "object",
      "description": "The bullseye value",
      "properties": {
        "rings": {
          "type": "array",
          "items": {
            "type": "object"
          },
          "description": "The bullseye rings configured for this queue."
        }
      }
    },
    "callingPartyName": {
      "type": "string",
      "description": "The name to use for caller identification for outbound calls from this queue."
    },
    "callingPartyNumber": {
      "type": "string",
      "description": "The phone number to use for caller identification for outbound calls from this queue."
    },
    "cannedResponseLibraries": {
      "type": "object",
      "description": "Canned Response Libraries",
      "properties": {
        "libraryIds": {
          "type": "array",
          "items": {
            "type": "string"
          },
          "description": "Set of canned response library IDs associated with the queue only when mode is SelectedOnly."
        },
        "mode": {
          "type": "string",
          "description": "The association mode of canned response libraries to queue",
          "enum": [
            "All",
            "SelectedOnly",
            "None"
          ]
        }
      }
    },
    "conditionalGroupActivation": {
      "type": "object",
      "description": "Conditional Group Activation",
      "properties": {
        "pilotRule": {
          "type": "object",
          "description": "Pilot Rule"
        },
        "rules": {
          "type": "array",
          "items": {
            "type": "object"
          },
          "description": "The set of rules to be periodically executed on the queue (if the pilot rule evaluates as true or there is no pilot rule)"
        }
      }
    },
    "conditionalGroupRouting": {
      "type": "object",
      "description": "Conditional Group Routing",
      "properties": {
        "rules": {
          "type": "array",
          "items": {
            "type": "object"
          },
          "description": "The set of rules to be executed for each conversation"
        }
      }
    },
    "createdBy": {
      "type": "string",
      "description": "The ID of the user that created the queue."
    },
    "dateCreated": {
      "type": "string",
      "description": "The date the queue was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "dateModified": {
      "type": "string",
      "description": "The date of the last modification to the queue. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "defaultScripts": {
      "type": "object",
      "description": "The default script Ids for the communication types."
    },
    "description": {
      "type": "string",
      "description": "The queue description."
    },
    "directRouting": {
      "type": "object",
      "description": "Direct Routing",
      "properties": {
        "callMediaSettings": {
          "type": "object",
          "description": "Call Media Settings"
        },
        "emailMediaSettings": {
          "type": "object",
          "description": "Email Media Settings"
        },
        "messageMediaSettings": {
          "type": "object",
          "description": "Message Media Settings"
        },
        "backupQueueId": {
          "type": "string",
          "description": "ID of another queue to be used as the default backup if an agent does not have their Backup Settings configured. If not set, the current queue will be used as backup, but with Direct Routing criteria removed from the conversation."
        },
        "waitForAgent": {
          "type": "boolean",
          "description": "Flag indicating if Direct Routing interactions should wait for Direct Routing agent or go immediately to selected backup."
        },
        "agentWaitSeconds": {
          "type": "integer",
          "description": "Time (in seconds) that a Direct Routing interaction will wait for Direct Routing agent before going to selected backup. Valid range [60, 864000]."
        }
      }
    },
    "division": {
      "type": "object",
      "description": "The division value",
      "properties": {
        "id": {
          "type": "string",
          "description": "The globally unique identifier for the object."
        },
        "name": {
          "type": "string",
          "description": "The name value"
        },
        "selfUri": {
          "type": "string",
          "description": "The URI for this object"
        }
      }
    },
    "emailInQueueFlow": {
      "type": "object",
      "description": "Email In Queue Flow",
      "properties": {
        "id": {
          "type": "string",
          "description": "The id value"
        },
        "name": {
          "type": "string",
          "description": "The name value"
        },
        "selfUri": {
          "type": "string",
          "description": "Self Uri"
        }
      }
    },
    "enableAudioMonitoring": {
      "type": "boolean",
      "description": "Indicates whether audio monitoring is enabled for this queue."
    },
    "enableManualAssignment": {
      "type": "boolean",
      "description": "Indicates whether manual assignment is enabled for this queue."
    },
    "enableTranscription": {
      "type": "boolean",
      "description": "Indicates whether voice transcription is enabled for this queue."
    },
    "id": {
      "type": "string",
      "description": "The globally unique identifier for the object."
    },
    "joinedMemberCount": {
      "type": "integer",
      "description": "The number of joined members in the queue."
    },
    "lastAgentRoutingMode": {
      "type": "string",
      "description": "The Last Agent Routing Mode for the queue.",
      "enum": [
        "Disabled",
        "QueueMembersOnly",
        "AnyAgent"
      ]
    },
    "mediaSettings": {
      "type": "object",
      "description": "Media Settings",
      "properties": {
        "call": {
          "type": "object",
          "description": "The call value"
        },
        "callback": {
          "type": "object",
          "description": "The callback value"
        },
        "chat": {
          "type": "object",
          "description": "The chat value"
        },
        "email": {
          "type": "object",
          "description": "The email value"
        },
        "message": {
          "type": "object",
          "description": "The message value"
        }
      }
    },
    "memberCount": {
      "type": "integer",
      "description": "The total number of members in the queue."
    },
    "memberGroups": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "id": {
            "type": "string",
            "description": "The globally unique identifier for the object."
          },
          "name": {
            "type": "string",
            "description": "The name value"
          },
          "division": {
            "type": "object",
            "description": "The division value"
          },
          "type": {
            "type": "string",
            "enum": [
              "TEAM",
              "GROUP",
              "SKILLGROUP"
            ],
            "description": "The group type"
          },
          "memberCount": {
            "type": "integer",
            "format": "int32",
            "description": "The number of members in this group"
          },
          "selfUri": {
            "type": "string",
            "format": "uri",
            "description": "The URI for this object"
          }
        }
      },
      "description": "The groups of agents associated with the queue, if any.  Queue membership will update to match group membership changes."
    },
    "messageInQueueFlow": {
      "type": "object",
      "description": "Message In Queue Flow",
      "properties": {
        "id": {
          "type": "string",
          "description": "The id value"
        },
        "name": {
          "type": "string",
          "description": "The name value"
        },
        "selfUri": {
          "type": "string",
          "description": "Self Uri"
        }
      }
    },
    "modifiedBy": {
      "type": "string",
      "description": "The ID of the user that last modified the queue."
    },
    "name": {
      "type": "string",
      "description": "The queue name"
    },
    "onHoldPrompt": {
      "type": "object",
      "description": "On Hold Prompt",
      "properties": {
        "id": {
          "type": "string",
          "description": "The id value"
        },
        "name": {
          "type": "string",
          "description": "The name value"
        },
        "selfUri": {
          "type": "string",
          "description": "Self Uri"
        }
      }
    },
    "outboundEmailAddress": {
      "type": "object",
      "description": "Outbound Email Address",
      "properties": {
        "domain": {
          "type": "object",
          "description": "The domain value"
        },
        "route": {
          "type": "object",
          "description": "The route value"
        }
      }
    },
    "outboundMessagingAddresses": {
      "type": "object",
      "description": "Outbound Messaging Addresses",
      "properties": {
        "smsAddress": {
          "type": "object",
          "description": "Sms Address"
        },
        "openMessagingRecipient": {
          "type": "object",
          "description": "Open Messaging Recipient"
        },
        "whatsAppRecipient": {
          "type": "object",
          "description": "Whats App Recipient"
        }
      }
    },
    "peerId": {
      "type": "string",
      "description": "The ID of an associated external queue."
    },
    "queueFlow": {
      "type": "object",
      "description": "Queue Flow",
      "properties": {
        "id": {
          "type": "string",
          "description": "The id value"
        },
        "name": {
          "type": "string",
          "description": "The name value"
        },
        "selfUri": {
          "type": "string",
          "description": "Self Uri"
        }
      }
    },
    "routingRules": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "operator": {
            "type": "string",
            "enum": [
              "MEETS_THRESHOLD",
              "ANY"
            ],
            "description": "matching operator.  MEETS_THRESHOLD matches any agent with a score at or above the rule's threshold.  ANY matches all specified agents, regardless of score."
          },
          "threshold": {
            "type": "integer",
            "format": "int32",
            "description": "threshold required for routing attempt (generally an agent score).  may be null for operator ANY."
          },
          "waitSeconds": {
            "type": "number",
            "format": "double",
            "description": "seconds to wait in this rule before moving to the next"
          }
        }
      },
      "description": "The routing rules for the queue, used for Preferred Agent Routing."
    },
    "scoringMethod": {
      "type": "string",
      "description": "The Scoring Method for the queue.",
      "enum": [
        "TimestampAndPriority",
        "PriorityOnly"
      ]
    },
    "selfUri": {
      "type": "string",
      "description": "The URI for this object"
    },
    "skillEvaluationMethod": {
      "type": "string",
      "description": "The skill evaluation method to use when routing conversations.",
      "enum": [
        "NONE",
        "BEST",
        "ALL"
      ]
    },
    "sourceQueueId": {
      "type": "string",
      "description": "The id of an existing queue to copy the settings (does not include GPR settings) from when creating a new queue."
    },
    "suppressInQueueCallRecording": {
      "type": "boolean",
      "description": "Indicates whether recording in-queue calls is suppressed for this queue."
    },
    "userMemberCount": {
      "type": "integer",
      "description": "The number of user members (i.e., non-group members) in the queue."
    },
    "whisperPrompt": {
      "type": "object",
      "description": "Whisper Prompt",
      "properties": {
        "id": {
          "type": "string",
          "description": "The id value"
        },
        "name": {
          "type": "string",
          "description": "The name value"
        },
        "selfUri": {
          "type": "string",
          "description": "Self Uri"
        }
      }
    }
  },
  "required": [
    "PCID",
    "name"
  ]
}

genesys_routing_post_skillgroup_members_divisions

Add or remove member divisions for this skill group. Parameters:

Parameter	Type	Required	Default	Description
`skillGroupId`	string	Yes	—	Skill Group ID
`addDivisionIds`	string[]	No	—	Add Division Ids
`removeDivisionIds`	string[]	No	—	Remove Division Ids

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "skillGroupId": {
      "type": "string",
      "description": "Skill Group ID"
    },
    "addDivisionIds": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "Add Division Ids"
    },
    "removeDivisionIds": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "Remove Division Ids"
    }
  },
  "required": [
    "PCID",
    "skillGroupId"
  ]
}

genesys_routing_post_skillgroups

Create a skill group Parameters:

Parameter	Type	Required	Default	Description
`dateCreated`	string	No	—	Created date/time of the skill group. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`dateModified`	string	No	—	Last modified date/time of the skill group. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`description`	string	No	—	Group description
`division`	object	No	—	The division value
`id`	string	No	—	The globally unique identifier for the object.
`memberCount`	integer	No	—	Estimated number of members in this group. It can take some time for the count to be updated after expressions are changed.
`memberDivisions`	string[]	No	—	Member divisions for this skill group
`name`	string	Yes	—	The group name.
`selfUri`	string	No	—	The URI for this object
`skillConditions`	object[]	Yes	—	Conditions for this group
`status`	string	No	—	Group’s filling status

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "dateCreated": {
      "type": "string",
      "description": "Created date/time of the skill group. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "dateModified": {
      "type": "string",
      "description": "Last modified date/time of the skill group. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "description": {
      "type": "string",
      "description": "Group description"
    },
    "division": {
      "type": "object",
      "description": "The division value",
      "properties": {
        "id": {
          "type": "string",
          "description": "The globally unique identifier for the object."
        },
        "name": {
          "type": "string",
          "description": "The name value"
        },
        "selfUri": {
          "type": "string",
          "description": "The URI for this object"
        }
      }
    },
    "id": {
      "type": "string",
      "description": "The globally unique identifier for the object."
    },
    "memberCount": {
      "type": "integer",
      "description": "Estimated number of members in this group. It can take some time for the count to be updated after expressions are changed."
    },
    "memberDivisions": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "Member divisions for this skill group"
    },
    "name": {
      "type": "string",
      "description": "The group name."
    },
    "selfUri": {
      "type": "string",
      "description": "The URI for this object"
    },
    "skillConditions": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "routingSkillConditions": {
            "type": "array",
            "items": {
              "type": "object",
              "properties": {
                "routingSkill": {
                  "type": "string",
                  "description": "The routing skill to be used in the skill condition query"
                },
                "comparator": {
                  "type": "string",
                  "description": "Comparator that will be applied to the proficiency"
                },
                "proficiency": {
                  "type": "integer",
                  "description": "The skill proficiency that will be used for the routing skill. Integer range 0-5"
                },
                "childConditions": {
                  "type": "array",
                  "description": "Nested conditions to be applied to this skill condition"
                }
              }
            },
            "description": "Routing skill conditions that will be used for building the query"
          },
          "languageSkillConditions": {
            "type": "array",
            "items": {
              "type": "object",
              "properties": {
                "languageSkill": {
                  "type": "string",
                  "description": "The language skill to be used in the skill condition query"
                },
                "comparator": {
                  "type": "string",
                  "description": "Comparator that will be applied to the proficiency"
                },
                "proficiency": {
                  "type": "integer",
                  "description": "The skill proficiency that will be used for the language skill. Integer range 0-5"
                },
                "childConditions": {
                  "type": "array",
                  "description": "Nested conditions to be applied to this skill condition"
                }
              }
            },
            "description": "Routing skill conditions that will be used for building the query"
          },
          "operation": {
            "type": "string",
            "enum": [
              "And",
              "Not",
              "Or"
            ],
            "description": "Operator that will be applied to the conditions"
          }
        },
        "required": [
          "languageSkillConditions",
          "operation",
          "routingSkillConditions"
        ]
      },
      "description": "Conditions for this group"
    },
    "status": {
      "type": "string",
      "description": "Group's filling status",
      "enum": [
        "InProgress",
        "Complete"
      ]
    }
  },
  "required": [
    "PCID",
    "name",
    "skillConditions"
  ]
}

genesys_routing_post_skills

Create Skill Parameters:

Parameter	Type	Required	Default	Description
`name`	string	Yes	—	The name of the skill.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "name": {
      "type": "string",
      "description": "The name of the skill."
    }
  },
  "required": [
    "PCID",
    "name"
  ]
}

genesys_routing_post_user_routinglanguages

Assign a routing language to a user Parameters:

Parameter	Type	Required	Default	Description
`userId`	string	Yes	—	User ID
`id`	string	Yes	—	The id of the existing routing language to add to the user
`languageUri`	string	No	—	URI to the organization language used by this user language.
`proficiency`	number	Yes	—	Proficiency is a rating from 0.0 to 5.0 on how competent an agent is for a particular language. It is used when a queue is set to “Best available language” mode to allow acd interactions to target agents with higher proficiency ratings.
`selfUri`	string	No	—	The URI for this object

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "userId": {
      "type": "string",
      "description": "User ID"
    },
    "id": {
      "type": "string",
      "description": "The id of the existing routing language to add to the user"
    },
    "languageUri": {
      "type": "string",
      "description": "URI to the organization language used by this user language."
    },
    "proficiency": {
      "type": "number",
      "description": "Proficiency is a rating from 0.0 to 5.0 on how competent an agent is for a particular language. It is used when a queue is set to \"Best available language\" mode to allow acd interactions to target agents with higher proficiency ratings."
    },
    "selfUri": {
      "type": "string",
      "description": "The URI for this object"
    }
  },
  "required": [
    "PCID",
    "userId",
    "id",
    "proficiency"
  ]
}

genesys_routing_post_user_routingskills

Assign a routing skill to a user Parameters:

Parameter	Type	Required	Default	Description
`userId`	string	Yes	—	User ID
`id`	string	Yes	—	The id of the existing routing skill to add to the user
`proficiency`	number	Yes	—	Proficiency is a rating from 0.0 to 5.0 on how competent an agent is for a particular skill. It is used when a queue is set to “Best available skills” mode to allow acd interactions to target agents with higher proficiency ratings.
`selfUri`	string	No	—	The URI for this object
`skillUri`	string	No	—	URI to the organization skill used by this user skill.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "userId": {
      "type": "string",
      "description": "User ID"
    },
    "id": {
      "type": "string",
      "description": "The id of the existing routing skill to add to the user"
    },
    "proficiency": {
      "type": "number",
      "description": "Proficiency is a rating from 0.0 to 5.0 on how competent an agent is for a particular skill. It is used when a queue is set to \"Best available skills\" mode to allow acd interactions to target agents with higher proficiency ratings."
    },
    "selfUri": {
      "type": "string",
      "description": "The URI for this object"
    },
    "skillUri": {
      "type": "string",
      "description": "URI to the organization skill used by this user skill."
    }
  },
  "required": [
    "PCID",
    "userId",
    "id",
    "proficiency"
  ]
}

genesys_routing_post_utilization_labels

Create a utilization label Parameters:

Parameter	Type	Required	Default	Description
`name`	string	Yes	—	The utilization label name.
`utilization`	object	No	—	The utilization value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "name": {
      "type": "string",
      "description": "The utilization label name."
    },
    "utilization": {
      "type": "object",
      "description": "The utilization value",
      "properties": {
        "maximumCapacity": {
          "type": "integer",
          "description": "Defines the maximum number of interactions with this label that an agent can handle at one time."
        },
        "interruptingLabelIds": {
          "type": "array",
          "items": {
            "type": "string"
          },
          "description": "Defines other labels that can interrupt an interaction with this label."
        }
      }
    }
  },
  "required": [
    "PCID",
    "name"
  ]
}

genesys_routing_post_wrapupcodes

Create a wrap-up code Parameters:

Parameter	Type	Required	Default	Description
`createdBy`	string	No	—	The ID of the user that created the wrap-up code.
`dateCreated`	string	No	—	Date when the wrap-up code was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`dateModified`	string	No	—	Date when the wrap-up code was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`description`	string	No	—	The wrap-up code description.
`division`	object	No	—	The division value
`id`	string	No	—	The globally unique identifier for the object.
`modifiedBy`	string	No	—	The ID of the user that modified the wrap-up code.
`name`	string	Yes	—	The wrap-up code name.
`selfUri`	string	No	—	The URI for this object

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "createdBy": {
      "type": "string",
      "description": "The ID of the user that created the wrap-up code."
    },
    "dateCreated": {
      "type": "string",
      "description": "Date when the wrap-up code was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "dateModified": {
      "type": "string",
      "description": "Date when the wrap-up code was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "description": {
      "type": "string",
      "description": "The wrap-up code description."
    },
    "division": {
      "type": "object",
      "description": "The division value",
      "properties": {
        "id": {
          "type": "string",
          "description": "The globally unique identifier for the object."
        },
        "name": {
          "type": "string",
          "description": "The name value"
        },
        "selfUri": {
          "type": "string",
          "description": "The URI for this object"
        }
      }
    },
    "id": {
      "type": "string",
      "description": "The globally unique identifier for the object."
    },
    "modifiedBy": {
      "type": "string",
      "description": "The ID of the user that modified the wrap-up code."
    },
    "name": {
      "type": "string",
      "description": "The wrap-up code name."
    },
    "selfUri": {
      "type": "string",
      "description": "The URI for this object"
    }
  },
  "required": [
    "PCID",
    "name"
  ]
}

genesys_routing_put_directroutingbackup_settings_me

Update the user’s Direct Routing Backup settings. Parameters:

Parameter	Type	Required	Default	Description
`agentWaitSeconds`	integer	No	—	Time (in seconds) that a Direct Routing interaction will wait for Direct Routing agent before going to selected backup. Valid range [60, 864000].
`backedUpUsers`	string[]	No	—	Set of users that this user is a backup for.
`queueId`	string	No	—	ID of queue to be used as backup. If queueId and userId are both specified, queue behaves as secondary backup.
`userId`	string	No	—	ID of user to be used as backup. If queueId and userId are both specified, user behaves as primary backup.
`waitForAgent`	boolean	No	—	Flag indicating if Direct Routing interactions should wait for Direct Routing agent or go immediately to selected backup.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "agentWaitSeconds": {
      "type": "integer",
      "description": "Time (in seconds) that a Direct Routing interaction will wait for Direct Routing agent before going to selected backup. Valid range [60, 864000]."
    },
    "backedUpUsers": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "Set of users that this user is a backup for."
    },
    "queueId": {
      "type": "string",
      "description": "ID of queue to be used as backup. If queueId and userId are both specified, queue behaves as secondary backup."
    },
    "userId": {
      "type": "string",
      "description": "ID of user to be used as backup. If queueId and userId are both specified, user behaves as primary backup."
    },
    "waitForAgent": {
      "type": "boolean",
      "description": "Flag indicating if Direct Routing interactions should wait for Direct Routing agent or go immediately to selected backup."
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_put_message_recipient

Update a recipient Parameters:

Parameter	Type	Required	Default	Description
`recipientId`	string	Yes	—	Recipient ID
`flow`	object	No	—	The flow value

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "recipientId": {
      "type": "string",
      "description": "Recipient ID"
    },
    "flow": {
      "type": "object",
      "description": "The flow value",
      "properties": {
        "id": {
          "type": "string",
          "description": "The flow identifier"
        }
      }
    }
  },
  "required": [
    "PCID",
    "recipientId"
  ]
}

genesys_routing_put_queue

Update a queue Parameters:

Parameter	Type	Required	Default	Description
`queueId`	string	Yes	—	Queue ID
`acwSettings`	object	No	—	Acw Settings
`agentOwnedRouting`	object	No	—	Agent Owned Routing
`autoAnswerOnly`	boolean	No	—	Specifies whether the configured whisper should play for all ACD calls, or only for those which are auto-answered.
`bullseye`	object	No	—	The bullseye value
`callingPartyName`	string	No	—	The name to use for caller identification for outbound calls from this queue.
`callingPartyNumber`	string	No	—	The phone number to use for caller identification for outbound calls from this queue.
`cannedResponseLibraries`	object	No	—	Canned Response Libraries
`conditionalGroupActivation`	object	No	—	Conditional Group Activation
`conditionalGroupRouting`	object	No	—	Conditional Group Routing
`createdBy`	string	No	—	The ID of the user that created the queue.
`dateCreated`	string	No	—	The date the queue was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`dateModified`	string	No	—	The date of the last modification to the queue. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`defaultScripts`	object	No	—	The default script Ids for the communication types.
`description`	string	No	—	The queue description.
`directRouting`	object	No	—	Direct Routing
`division`	object	No	—	The division value
`emailInQueueFlow`	object	No	—	Email In Queue Flow
`enableAudioMonitoring`	boolean	No	—	Indicates whether audio monitoring is enabled for this queue.
`enableManualAssignment`	boolean	No	—	Indicates whether manual assignment is enabled for this queue.
`enableTranscription`	boolean	No	—	Indicates whether voice transcription is enabled for this queue.
`id`	string	No	—	The globally unique identifier for the object.
`joinedMemberCount`	integer	No	—	The number of joined members in the queue.
`lastAgentRoutingMode`	string	No	—	The Last Agent Routing Mode for the queue.
`mediaSettings`	object	No	—	Media Settings
`memberCount`	integer	No	—	The total number of members in the queue.
`memberGroups`	object[]	No	—	The groups of agents associated with the queue, if any. Queue membership will update to match group membership changes.
`messageInQueueFlow`	object	No	—	Message In Queue Flow
`modifiedBy`	string	No	—	The ID of the user that last modified the queue.
`name`	string	Yes	—	The queue name
`onHoldPrompt`	object	No	—	On Hold Prompt
`outboundEmailAddress`	object	No	—	Outbound Email Address
`outboundMessagingAddresses`	object	No	—	Outbound Messaging Addresses
`peerId`	string	No	—	The ID of an associated external queue.
`queueFlow`	object	No	—	Queue Flow
`routingRules`	object[]	No	—	The routing rules for the queue, used for Preferred Agent Routing.
`scoringMethod`	string	No	—	The Scoring Method for the queue.
`selfUri`	string	No	—	The URI for this object
`skillEvaluationMethod`	string	No	—	The skill evaluation method to use when routing conversations.
`suppressInQueueCallRecording`	boolean	No	—	Indicates whether recording in-queue calls is suppressed for this queue.
`userMemberCount`	integer	No	—	The number of user members (i.e., non-group members) in the queue.
`whisperPrompt`	object	No	—	Whisper Prompt

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "queueId": {
      "type": "string",
      "description": "Queue ID"
    },
    "acwSettings": {
      "type": "object",
      "description": "Acw Settings",
      "properties": {
        "wrapupPrompt": {
          "type": "string",
          "description": "This field controls how the UI prompts the agent for a wrapup.",
          "enum": [
            "MANDATORY",
            "OPTIONAL",
            "MANDATORY_TIMEOUT",
            "MANDATORY_FORCED_TIMEOUT",
            "AGENT_REQUESTED"
          ]
        },
        "timeoutMs": {
          "type": "integer",
          "description": "The amount of time the agent can stay in ACW (Min: 1 sec, Max: 60 min).  Can only be used when ACW is AGENT_REQUESTED, MANDATORY_TIMEOUT or MANDATORY_FORCED_TIMEOUT."
        }
      }
    },
    "agentOwnedRouting": {
      "type": "object",
      "description": "Agent Owned Routing",
      "properties": {
        "enableAgentOwnedCallbacks": {
          "type": "boolean",
          "description": "Indicates if Agent Owned Callbacks are enabled for the queue"
        },
        "maxOwnedCallbackHours": {
          "type": "integer",
          "description": "The max amount of time a callback can be owned (in hours); Allowable range 1 - 168 hour(s) (inclusive)"
        },
        "maxOwnedCallbackDelayHours": {
          "type": "integer",
          "description": "The max amount of time a callback can be scheduled out into the future (in hours); Allowable range 1 - 720 hour(s) (inclusive)"
        }
      }
    },
    "autoAnswerOnly": {
      "type": "boolean",
      "description": "Specifies whether the configured whisper should play for all ACD calls, or only for those which are auto-answered."
    },
    "bullseye": {
      "type": "object",
      "description": "The bullseye value",
      "properties": {
        "rings": {
          "type": "array",
          "items": {
            "type": "object"
          },
          "description": "The bullseye rings configured for this queue."
        }
      }
    },
    "callingPartyName": {
      "type": "string",
      "description": "The name to use for caller identification for outbound calls from this queue."
    },
    "callingPartyNumber": {
      "type": "string",
      "description": "The phone number to use for caller identification for outbound calls from this queue."
    },
    "cannedResponseLibraries": {
      "type": "object",
      "description": "Canned Response Libraries",
      "properties": {
        "libraryIds": {
          "type": "array",
          "items": {
            "type": "string"
          },
          "description": "Set of canned response library IDs associated with the queue only when mode is SelectedOnly."
        },
        "mode": {
          "type": "string",
          "description": "The association mode of canned response libraries to queue",
          "enum": [
            "All",
            "SelectedOnly",
            "None"
          ]
        }
      }
    },
    "conditionalGroupActivation": {
      "type": "object",
      "description": "Conditional Group Activation",
      "properties": {
        "pilotRule": {
          "type": "object",
          "description": "Pilot Rule"
        },
        "rules": {
          "type": "array",
          "items": {
            "type": "object"
          },
          "description": "The set of rules to be periodically executed on the queue (if the pilot rule evaluates as true or there is no pilot rule)"
        }
      }
    },
    "conditionalGroupRouting": {
      "type": "object",
      "description": "Conditional Group Routing",
      "properties": {
        "rules": {
          "type": "array",
          "items": {
            "type": "object"
          },
          "description": "The set of rules to be executed for each conversation"
        }
      }
    },
    "createdBy": {
      "type": "string",
      "description": "The ID of the user that created the queue."
    },
    "dateCreated": {
      "type": "string",
      "description": "The date the queue was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "dateModified": {
      "type": "string",
      "description": "The date of the last modification to the queue. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "defaultScripts": {
      "type": "object",
      "description": "The default script Ids for the communication types."
    },
    "description": {
      "type": "string",
      "description": "The queue description."
    },
    "directRouting": {
      "type": "object",
      "description": "Direct Routing",
      "properties": {
        "callMediaSettings": {
          "type": "object",
          "description": "Call Media Settings"
        },
        "emailMediaSettings": {
          "type": "object",
          "description": "Email Media Settings"
        },
        "messageMediaSettings": {
          "type": "object",
          "description": "Message Media Settings"
        },
        "backupQueueId": {
          "type": "string",
          "description": "ID of another queue to be used as the default backup if an agent does not have their Backup Settings configured. If not set, the current queue will be used as backup, but with Direct Routing criteria removed from the conversation."
        },
        "waitForAgent": {
          "type": "boolean",
          "description": "Flag indicating if Direct Routing interactions should wait for Direct Routing agent or go immediately to selected backup."
        },
        "agentWaitSeconds": {
          "type": "integer",
          "description": "Time (in seconds) that a Direct Routing interaction will wait for Direct Routing agent before going to selected backup. Valid range [60, 864000]."
        }
      }
    },
    "division": {
      "type": "object",
      "description": "The division value",
      "properties": {
        "id": {
          "type": "string",
          "description": "The globally unique identifier for the object."
        },
        "name": {
          "type": "string",
          "description": "The name value"
        },
        "selfUri": {
          "type": "string",
          "description": "The URI for this object"
        }
      }
    },
    "emailInQueueFlow": {
      "type": "object",
      "description": "Email In Queue Flow",
      "properties": {
        "id": {
          "type": "string",
          "description": "The id value"
        },
        "name": {
          "type": "string",
          "description": "The name value"
        },
        "selfUri": {
          "type": "string",
          "description": "Self Uri"
        }
      }
    },
    "enableAudioMonitoring": {
      "type": "boolean",
      "description": "Indicates whether audio monitoring is enabled for this queue."
    },
    "enableManualAssignment": {
      "type": "boolean",
      "description": "Indicates whether manual assignment is enabled for this queue."
    },
    "enableTranscription": {
      "type": "boolean",
      "description": "Indicates whether voice transcription is enabled for this queue."
    },
    "id": {
      "type": "string",
      "description": "The globally unique identifier for the object."
    },
    "joinedMemberCount": {
      "type": "integer",
      "description": "The number of joined members in the queue."
    },
    "lastAgentRoutingMode": {
      "type": "string",
      "description": "The Last Agent Routing Mode for the queue.",
      "enum": [
        "Disabled",
        "QueueMembersOnly",
        "AnyAgent"
      ]
    },
    "mediaSettings": {
      "type": "object",
      "description": "Media Settings",
      "properties": {
        "call": {
          "type": "object",
          "description": "The call value"
        },
        "callback": {
          "type": "object",
          "description": "The callback value"
        },
        "chat": {
          "type": "object",
          "description": "The chat value"
        },
        "email": {
          "type": "object",
          "description": "The email value"
        },
        "message": {
          "type": "object",
          "description": "The message value"
        }
      }
    },
    "memberCount": {
      "type": "integer",
      "description": "The total number of members in the queue."
    },
    "memberGroups": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "id": {
            "type": "string",
            "description": "The globally unique identifier for the object."
          },
          "name": {
            "type": "string",
            "description": "The name value"
          },
          "division": {
            "type": "object",
            "description": "The division value"
          },
          "type": {
            "type": "string",
            "enum": [
              "TEAM",
              "GROUP",
              "SKILLGROUP"
            ],
            "description": "The group type"
          },
          "memberCount": {
            "type": "integer",
            "format": "int32",
            "description": "The number of members in this group"
          },
          "selfUri": {
            "type": "string",
            "format": "uri",
            "description": "The URI for this object"
          }
        }
      },
      "description": "The groups of agents associated with the queue, if any.  Queue membership will update to match group membership changes."
    },
    "messageInQueueFlow": {
      "type": "object",
      "description": "Message In Queue Flow",
      "properties": {
        "id": {
          "type": "string",
          "description": "The id value"
        },
        "name": {
          "type": "string",
          "description": "The name value"
        },
        "selfUri": {
          "type": "string",
          "description": "Self Uri"
        }
      }
    },
    "modifiedBy": {
      "type": "string",
      "description": "The ID of the user that last modified the queue."
    },
    "name": {
      "type": "string",
      "description": "The queue name"
    },
    "onHoldPrompt": {
      "type": "object",
      "description": "On Hold Prompt",
      "properties": {
        "id": {
          "type": "string",
          "description": "The id value"
        },
        "name": {
          "type": "string",
          "description": "The name value"
        },
        "selfUri": {
          "type": "string",
          "description": "Self Uri"
        }
      }
    },
    "outboundEmailAddress": {
      "type": "object",
      "description": "Outbound Email Address",
      "properties": {
        "domain": {
          "type": "object",
          "description": "The domain value"
        },
        "route": {
          "type": "object",
          "description": "The route value"
        }
      }
    },
    "outboundMessagingAddresses": {
      "type": "object",
      "description": "Outbound Messaging Addresses",
      "properties": {
        "smsAddress": {
          "type": "object",
          "description": "Sms Address"
        },
        "openMessagingRecipient": {
          "type": "object",
          "description": "Open Messaging Recipient"
        },
        "whatsAppRecipient": {
          "type": "object",
          "description": "Whats App Recipient"
        }
      }
    },
    "peerId": {
      "type": "string",
      "description": "The ID of an associated external queue."
    },
    "queueFlow": {
      "type": "object",
      "description": "Queue Flow",
      "properties": {
        "id": {
          "type": "string",
          "description": "The id value"
        },
        "name": {
          "type": "string",
          "description": "The name value"
        },
        "selfUri": {
          "type": "string",
          "description": "Self Uri"
        }
      }
    },
    "routingRules": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "operator": {
            "type": "string",
            "enum": [
              "MEETS_THRESHOLD",
              "ANY"
            ],
            "description": "matching operator.  MEETS_THRESHOLD matches any agent with a score at or above the rule's threshold.  ANY matches all specified agents, regardless of score."
          },
          "threshold": {
            "type": "integer",
            "format": "int32",
            "description": "threshold required for routing attempt (generally an agent score).  may be null for operator ANY."
          },
          "waitSeconds": {
            "type": "number",
            "format": "double",
            "description": "seconds to wait in this rule before moving to the next"
          }
        }
      },
      "description": "The routing rules for the queue, used for Preferred Agent Routing."
    },
    "scoringMethod": {
      "type": "string",
      "description": "The Scoring Method for the queue.",
      "enum": [
        "TimestampAndPriority",
        "PriorityOnly"
      ]
    },
    "selfUri": {
      "type": "string",
      "description": "The URI for this object"
    },
    "skillEvaluationMethod": {
      "type": "string",
      "description": "The skill evaluation method to use when routing conversations.",
      "enum": [
        "NONE",
        "BEST",
        "ALL"
      ]
    },
    "suppressInQueueCallRecording": {
      "type": "boolean",
      "description": "Indicates whether recording in-queue calls is suppressed for this queue."
    },
    "userMemberCount": {
      "type": "integer",
      "description": "The number of user members (i.e., non-group members) in the queue."
    },
    "whisperPrompt": {
      "type": "object",
      "description": "Whisper Prompt",
      "properties": {
        "id": {
          "type": "string",
          "description": "The id value"
        },
        "name": {
          "type": "string",
          "description": "The name value"
        },
        "selfUri": {
          "type": "string",
          "description": "Self Uri"
        }
      }
    }
  },
  "required": [
    "PCID",
    "queueId",
    "name"
  ]
}

genesys_routing_put_settings

Update an organization’s routing settings Parameters:

Parameter	Type	Required	Default	Description
`resetAgentScoreOnPresenceChange`	boolean	No	—	Reset agent score when agent presence changes from off-queue to on-queue

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "resetAgentScoreOnPresenceChange": {
      "type": "boolean",
      "description": "Reset agent score when agent presence changes from off-queue to on-queue"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_put_settings_transcription

Update Transcription Settings Parameters:

Parameter	Type	Required	Default	Description
`contentSearchEnabled`	boolean	No	—	Setting to enable/disable content search
`lowLatencyTranscriptionEnabled`	boolean	No	—	Boolean flag indicating whether low latency transcription via Notification API is enabled
`pciDssRedactionEnabled`	boolean	No	—	Setting to enable/disable PCI DSS Redaction
`piiRedactionEnabled`	boolean	No	—	Setting to enable/disable PII Redaction
`transcription`	string	Yes	—	Setting to enable/disable transcription capability
`transcriptionConfidenceThreshold`	integer	Yes	—	Configure confidence threshold. The possible values are from 1 to 100.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "contentSearchEnabled": {
      "type": "boolean",
      "description": "Setting to enable/disable content search"
    },
    "lowLatencyTranscriptionEnabled": {
      "type": "boolean",
      "description": "Boolean flag indicating whether low latency transcription via Notification API is enabled"
    },
    "pciDssRedactionEnabled": {
      "type": "boolean",
      "description": "Setting to enable/disable PCI DSS Redaction"
    },
    "piiRedactionEnabled": {
      "type": "boolean",
      "description": "Setting to enable/disable PII Redaction"
    },
    "transcription": {
      "type": "string",
      "description": "Setting to enable/disable transcription capability",
      "enum": [
        "Disabled",
        "EnabledGlobally",
        "EnabledQueueFlow"
      ]
    },
    "transcriptionConfidenceThreshold": {
      "type": "integer",
      "description": "Configure confidence threshold. The possible values are from 1 to 100."
    }
  },
  "required": [
    "PCID",
    "transcription",
    "transcriptionConfidenceThreshold"
  ]
}

genesys_routing_put_user_directroutingbackup_settings

Update the user’s Direct Routing Backup settings. Parameters:

Parameter	Type	Required	Default	Description
`userId`	string	Yes	—	User ID
`agentWaitSeconds`	integer	No	—	Time (in seconds) that a Direct Routing interaction will wait for Direct Routing agent before going to selected backup. Valid range [60, 864000].
`backedUpUsers`	string[]	No	—	Set of users that this user is a backup for.
`queueId`	string	No	—	ID of queue to be used as backup. If queueId and userId are both specified, queue behaves as secondary backup.
`waitForAgent`	boolean	No	—	Flag indicating if Direct Routing interactions should wait for Direct Routing agent or go immediately to selected backup.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "userId": {
      "type": "string",
      "description": "User ID"
    },
    "agentWaitSeconds": {
      "type": "integer",
      "description": "Time (in seconds) that a Direct Routing interaction will wait for Direct Routing agent before going to selected backup. Valid range [60, 864000]."
    },
    "backedUpUsers": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "Set of users that this user is a backup for."
    },
    "queueId": {
      "type": "string",
      "description": "ID of queue to be used as backup. If queueId and userId are both specified, queue behaves as secondary backup."
    },
    "waitForAgent": {
      "type": "boolean",
      "description": "Flag indicating if Direct Routing interactions should wait for Direct Routing agent or go immediately to selected backup."
    }
  },
  "required": [
    "PCID",
    "userId"
  ]
}

genesys_routing_put_user_routingskill

Update an assigned routing skill’s proficiency Parameters:

Parameter	Type	Required	Default	Description
`userId`	string	Yes	—	User ID
`skillId`	string	Yes	—	Skill Id
`id`	string	No	—	The globally unique identifier for the object.
`name`	string	No	—	The name value
`proficiency`	number	No	—	A rating from 0.0 to 5.0 that indicates how adept an agent is at a particular skill. When “Best available skills” is enabled for a queue in Genesys Cloud, ACD interactions in that queue are routed to agents with higher proficiency ratings.
`selfUri`	string	No	—	The URI for this object
`skillUri`	string	No	—	URI to the organization skill used by this user skill.
`state`	string	No	—	Activate or deactivate this routing skill.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "userId": {
      "type": "string",
      "description": "User ID"
    },
    "skillId": {
      "type": "string",
      "description": "Skill Id"
    },
    "id": {
      "type": "string",
      "description": "The globally unique identifier for the object."
    },
    "name": {
      "type": "string",
      "description": "The name value"
    },
    "proficiency": {
      "type": "number",
      "description": "A rating from 0.0 to 5.0 that indicates how adept an agent is at a particular skill. When \"Best available skills\" is enabled for a queue in Genesys Cloud, ACD interactions in that queue are routed to agents with higher proficiency ratings."
    },
    "selfUri": {
      "type": "string",
      "description": "The URI for this object"
    },
    "skillUri": {
      "type": "string",
      "description": "URI to the organization skill used by this user skill."
    },
    "state": {
      "type": "string",
      "description": "Activate or deactivate this routing skill.",
      "enum": [
        "active",
        "inactive",
        "deleted"
      ]
    }
  },
  "required": [
    "PCID",
    "userId",
    "skillId"
  ]
}

genesys_routing_put_user_utilization

Update the user’s max utilization settings. Include only those media types requiring custom configuration. Any omitted media types will be set to the organization’s default values. Parameters:

Parameter	Type	Required	Default	Description
`userId`	string	Yes	—	User ID
`labelUtilizations`	object	No	—	Map of label ids to utilization settings.
`maxInboundCalls`	integer	No	—	Max number of inbound voice calls.
`utilization`	object	No	—	Map of media type to utilization settings.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "userId": {
      "type": "string",
      "description": "User ID"
    },
    "labelUtilizations": {
      "type": "object",
      "description": "Map of label ids to utilization settings."
    },
    "maxInboundCalls": {
      "type": "integer",
      "description": "Max number of inbound voice calls."
    },
    "utilization": {
      "type": "object",
      "description": "Map of media type to utilization settings."
    }
  },
  "required": [
    "PCID",
    "userId"
  ]
}

genesys_routing_put_utilization

Update the organization-wide max utilization settings. Include only those media types requiring custom configuration. Any omitted media types will be set to the system default values. Parameters:

Parameter	Type	Required	Default	Description
`labelUtilizations`	object	No	—	Map of label ids to utilization settings.
`maxInboundCalls`	integer	No	—	Max number of inbound voice calls.
`utilization`	object	No	—	Map of media type to utilization settings.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "labelUtilizations": {
      "type": "object",
      "description": "Map of label ids to utilization settings."
    },
    "maxInboundCalls": {
      "type": "integer",
      "description": "Max number of inbound voice calls."
    },
    "utilization": {
      "type": "object",
      "description": "Map of media type to utilization settings."
    }
  },
  "required": [
    "PCID"
  ]
}

genesys_routing_put_utilization_label

Update a utilization label Parameters:

Parameter	Type	Required	Default	Description
`labelId`	string	Yes	—	Utilization Label ID
`name`	string	Yes	—	The utilization label name.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "labelId": {
      "type": "string",
      "description": "Utilization Label ID"
    },
    "name": {
      "type": "string",
      "description": "The utilization label name."
    }
  },
  "required": [
    "PCID",
    "labelId",
    "name"
  ]
}

genesys_routing_put_wrapupcode

Update wrap-up code Parameters:

Parameter	Type	Required	Default	Description
`codeId`	string	Yes	—	Wrapup Code ID
`createdBy`	string	No	—	The ID of the user that created the wrap-up code.
`dateCreated`	string	No	—	Date when the wrap-up code was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`dateModified`	string	No	—	Date when the wrap-up code was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`description`	string	No	—	The wrap-up code description.
`division`	object	No	—	The division value
`id`	string	No	—	The globally unique identifier for the object.
`modifiedBy`	string	No	—	The ID of the user that modified the wrap-up code.
`name`	string	Yes	—	The wrap-up code name.
`selfUri`	string	No	—	The URI for this object

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "codeId": {
      "type": "string",
      "description": "Wrapup Code ID"
    },
    "createdBy": {
      "type": "string",
      "description": "The ID of the user that created the wrap-up code."
    },
    "dateCreated": {
      "type": "string",
      "description": "Date when the wrap-up code was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "dateModified": {
      "type": "string",
      "description": "Date when the wrap-up code was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "description": {
      "type": "string",
      "description": "The wrap-up code description."
    },
    "division": {
      "type": "object",
      "description": "The division value",
      "properties": {
        "id": {
          "type": "string",
          "description": "The globally unique identifier for the object."
        },
        "name": {
          "type": "string",
          "description": "The name value"
        },
        "selfUri": {
          "type": "string",
          "description": "The URI for this object"
        }
      }
    },
    "id": {
      "type": "string",
      "description": "The globally unique identifier for the object."
    },
    "modifiedBy": {
      "type": "string",
      "description": "The ID of the user that modified the wrap-up code."
    },
    "name": {
      "type": "string",
      "description": "The wrap-up code name."
    },
    "selfUri": {
      "type": "string",
      "description": "The URI for this object"
    }
  },
  "required": [
    "PCID",
    "codeId",
    "name"
  ]
}

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