genesys-agent-assistants - Pinkfish - AI Agents & Workflows for Getting Work Done

Server path: /genesys-agent-assistants | Type: Application | PCID required: Yes

Tools

Tool	Description
`genesys-agent-assistants_delete_agentchecklist`	Delete an agent checklist
`genesys-agent-assistants_delete_assistant`	Delete an assistant.
`genesys-agent-assistants_delete_assistant_queue`	Disassociate a queue from an assistant.
`genesys-agent-assistants_delete_assistant_queues`	Disassociate the queues from an assistant for the given assistant ID and queue IDs.
`genesys-agent-assistants_delete_assistant_variation`	Delete assistant copilot variation by id
`genesys-agent-assistants_delete_users_agentui_agents_autoanswer_agent_id_settings`	Delete agent auto answer settings
`genesys-agent-assistants_get_agentchecklist`	Get an agent checklist
`genesys-agent-assistants_get_agentchecklists`	Get the list of agent checklists
`genesys-agent-assistants_get_agentchecklists_languages`	Get the list of supported languages
`genesys-agent-assistants_get_assistant`	Get an assistant.
`genesys-agent-assistants_get_assistant_copilot`	Get copilot configuration of an assistant.
`genesys-agent-assistants_get_assistant_queue`	Get queue Information for an assistant.
`genesys-agent-assistants_get_assistant_queue_users_job`	Get job details.
`genesys-agent-assistants_get_assistant_queues`	Get all the queues associated with an assistant.
`genesys-agent-assistants_get_assistant_variation`	Get assistant copilot variation by id
`genesys-agent-assistants_get_assistant_variations`	Get variations of an assistant copilot
`genesys-agent-assistants_get_assistants`	Get all assistants.
`genesys-agent-assistants_get_copilot_featuresupport`	Get information about the support of features for all the languages or only for a certain language.
`genesys-agent-assistants_get_queues`	Get all queues assigned to any assistant.
`genesys-agent-assistants_get_users_agentui_agents_autoanswer_agent_id_settings`	Get agent auto answer settings
`genesys-agent-assistants_patch_assistant`	Update an assistant.
`genesys-agent-assistants_patch_assistant_queues`	Update Queues for an Assistant.
`genesys-agent-assistants_patch_users_agentui_agents_autoanswer_agent_id_settings`	Update agent auto answer settings
`genesys-agent-assistants_post_agentchecklists`	Create an agent checklist
`genesys-agent-assistants_post_assistant_queue_users_bulk_add`	Bulk add users to assistant-queue (requires manual assignment mode).
`genesys-agent-assistants_post_assistant_queue_users_bulk_remove`	Bulk remove users from assistant-queue (requires manual assignment mode).
`genesys-agent-assistants_post_assistant_queue_users_jobs`	Start a new job to assistant-queue.
`genesys-agent-assistants_post_assistant_queue_users_query`	Query for users in the assistant-queue (requires manual assignment mode).
`genesys-agent-assistants_post_assistant_variations`	Create assistant copilot variation
`genesys-agent-assistants_post_assistants`	Create an Assistant.
`genesys-agent-assistants_put_agentchecklist`	Update an agent checklist
`genesys-agent-assistants_put_assistant_copilot`	Update agent copilot configuration
`genesys-agent-assistants_put_assistant_queue`	Create a queue assistant association.
`genesys-agent-assistants_put_assistant_variation`	Update assistant copilot variation by id
`genesys-agent-assistants_put_users_agentui_agents_autoanswer_agent_id_settings`	Set agent auto answer settings

genesys-agent-assistants_delete_agentchecklist

Delete an agent checklist Parameters:

Parameter	Type	Required	Default	Description
`agentChecklistId`	string	Yes	—	Agent Checklist ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "agentChecklistId": {
      "type": "string",
      "description": "Agent Checklist ID"
    }
  },
  "required": [
    "PCID",
    "agentChecklistId"
  ]
}

genesys-agent-assistants_delete_assistant

Delete an assistant. Parameters:

Parameter	Type	Required	Default	Description
`assistantId`	string	Yes	—	Assistant ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "assistantId": {
      "type": "string",
      "description": "Assistant ID"
    }
  },
  "required": [
    "PCID",
    "assistantId"
  ]
}

genesys-agent-assistants_delete_assistant_queue

Disassociate a queue from an assistant. Parameters:

Parameter	Type	Required	Default	Description
`assistantId`	string	Yes	—	Assistant ID
`queueId`	string	Yes	—	Queue ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "assistantId": {
      "type": "string",
      "description": "Assistant ID"
    },
    "queueId": {
      "type": "string",
      "description": "Queue ID"
    }
  },
  "required": [
    "PCID",
    "assistantId",
    "queueId"
  ]
}

genesys-agent-assistants_delete_assistant_queues

Disassociate the queues from an assistant for the given assistant ID and queue IDs. Parameters:

Parameter	Type	Required	Default	Description
`assistantId`	string	Yes	—	Assistant ID
`queueIds`	string	No	—	Comma-separated identifiers of the queues that need to be deleted.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "assistantId": {
      "type": "string",
      "description": "Assistant ID"
    },
    "queueIds": {
      "type": "string",
      "description": "Comma-separated identifiers of the queues that need to be deleted."
    }
  },
  "required": [
    "PCID",
    "assistantId"
  ]
}

genesys-agent-assistants_delete_assistant_variation

Delete assistant copilot variation by id Parameters:

Parameter	Type	Required	Default	Description
`assistantId`	string	Yes	—	Assistant ID
`variationId`	string	Yes	—	Variation ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "assistantId": {
      "type": "string",
      "description": "Assistant ID"
    },
    "variationId": {
      "type": "string",
      "description": "Variation ID"
    }
  },
  "required": [
    "PCID",
    "assistantId",
    "variationId"
  ]
}

genesys-agent-assistants_delete_users_agentui_agents_autoanswer_agent_id_settings

Delete agent auto answer settings Parameters:

Parameter	Type	Required	Default	Description
`agentId`	string	Yes	—	The agent to apply the auto answer settings to

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "agentId": {
      "type": "string",
      "description": "The agent to apply the auto answer settings to"
    }
  },
  "required": [
    "PCID",
    "agentId"
  ]
}

genesys-agent-assistants_get_agentchecklist

Get an agent checklist Parameters:

Parameter	Type	Required	Default	Description
`agentChecklistId`	string	Yes	—	Agent Checklist ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "agentChecklistId": {
      "type": "string",
      "description": "Agent Checklist ID"
    }
  },
  "required": [
    "PCID",
    "agentChecklistId"
  ]
}

genesys-agent-assistants_get_agentchecklists

Get the list of agent checklists Parameters:

Parameter	Type	Required	Default	Description
`before`	string	No	—	The cursor that points to the start of the set of entities that has been returned.
`after`	string	No	—	The cursor that points to the end of the set of entities that has been returned.
`pageSize`	string	No	—	The page size for the listing. The max that will be returned is 100.
`namePrefix`	string	No	—	The agent checklist name prefix filter applied to the listing.
`language`	string	No	—	The agent checklist language filter applied to the listing.
`sortOrder`	string	No	—	The sort order for the listing
`sortBy`	string	No	—	The field to sort by for the listing.
`agentChecklistIds`	string[]	No	—	Agent checklist IDs (repeat param or comma-separated). Do not use with other optional filters.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "before": {
      "type": "string",
      "description": "The cursor that points to the start of the set of entities that has been returned."
    },
    "after": {
      "type": "string",
      "description": "The cursor that points to the end of the set of entities that has been returned."
    },
    "pageSize": {
      "type": "string",
      "description": "The page size for the listing. The max that will be returned is 100."
    },
    "namePrefix": {
      "type": "string",
      "description": "The agent checklist name prefix filter applied to the listing."
    },
    "language": {
      "type": "string",
      "description": "The agent checklist language filter applied to the listing."
    },
    "sortOrder": {
      "type": "string",
      "description": "The sort order for the listing",
      "enum": [
        "asc",
        "desc"
      ]
    },
    "sortBy": {
      "type": "string",
      "description": "The field to sort by for the listing.",
      "enum": [
        "dateModified",
        "language",
        "name"
      ]
    },
    "agentChecklistIds": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "Agent checklist IDs (repeat param or comma-separated). Do not use with other optional filters."
    }
  },
  "required": [
    "PCID"
  ]
}

genesys-agent-assistants_get_agentchecklists_languages

Get the list of supported languages

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys-agent-assistants_get_assistant

Get an assistant. Parameters:

Parameter	Type	Required	Default	Description
`assistantId`	string	Yes	—	Assistant ID
`expand`	string	No	—	Which fields, if any, to expand.
`languageVariation`	string	No	—	Language variation
`fallbackToPrimaryAssistant`	boolean	No	—	Fall back to primary assistant if specified variation is not found

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "assistantId": {
      "type": "string",
      "description": "Assistant ID"
    },
    "expand": {
      "type": "string",
      "description": "Which fields, if any, to expand.",
      "enum": [
        "copilot"
      ]
    },
    "languageVariation": {
      "type": "string",
      "description": "Language variation"
    },
    "fallbackToPrimaryAssistant": {
      "type": "boolean",
      "description": "Fall back to primary assistant if specified variation is not found"
    }
  },
  "required": [
    "PCID",
    "assistantId"
  ]
}

genesys-agent-assistants_get_assistant_copilot

Get copilot configuration of an assistant. Parameters:

Parameter	Type	Required	Default	Description
`assistantId`	string	Yes	—	Assistant ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "assistantId": {
      "type": "string",
      "description": "Assistant ID"
    }
  },
  "required": [
    "PCID",
    "assistantId"
  ]
}

genesys-agent-assistants_get_assistant_queue

Get queue Information for an assistant. Parameters:

Parameter	Type	Required	Default	Description
`assistantId`	string	Yes	—	Assistant ID
`queueId`	string	Yes	—	Queue ID
`expand`	string	No	—	Which fields, if any, to expand.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "assistantId": {
      "type": "string",
      "description": "Assistant ID"
    },
    "queueId": {
      "type": "string",
      "description": "Queue ID"
    },
    "expand": {
      "type": "string",
      "description": "Which fields, if any, to expand.",
      "enum": [
        "assistant"
      ]
    }
  },
  "required": [
    "PCID",
    "assistantId",
    "queueId"
  ]
}

genesys-agent-assistants_get_assistant_queue_users_job

Get job details. Parameters:

Parameter	Type	Required	Default	Description
`assistantId`	string	Yes	—	Assistant ID
`queueId`	string	Yes	—	Queue ID
`jobId`	string	Yes	—	Job ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "assistantId": {
      "type": "string",
      "description": "Assistant ID"
    },
    "queueId": {
      "type": "string",
      "description": "Queue ID"
    },
    "jobId": {
      "type": "string",
      "description": "Job ID"
    }
  },
  "required": [
    "PCID",
    "assistantId",
    "queueId",
    "jobId"
  ]
}

genesys-agent-assistants_get_assistant_queues

Get all the queues associated with an assistant. Parameters:

Parameter	Type	Required	Default	Description
`assistantId`	string	Yes	—	Assistant ID
`before`	string	No	—	The cursor that points to the start of the set of entities that has been returned.
`after`	string	No	—	The cursor that points to the end of the set of entities that has been returned.
`pageSize`	string	No	—	Number of entities to return. Maximum of 200.
`expand`	string	No	—	Which fields, if any, to expand.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "assistantId": {
      "type": "string",
      "description": "Assistant ID"
    },
    "before": {
      "type": "string",
      "description": "The cursor that points to the start of the set of entities that has been returned."
    },
    "after": {
      "type": "string",
      "description": "The cursor that points to the end of the set of entities that has been returned."
    },
    "pageSize": {
      "type": "string",
      "description": "Number of entities to return. Maximum of 200."
    },
    "expand": {
      "type": "string",
      "description": "Which fields, if any, to expand.",
      "enum": [
        "assistant"
      ]
    }
  },
  "required": [
    "PCID",
    "assistantId"
  ]
}

genesys-agent-assistants_get_assistant_variation

Get assistant copilot variation by id Parameters:

Parameter	Type	Required	Default	Description
`assistantId`	string	Yes	—	Assistant ID
`variationId`	string	Yes	—	Variation ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "assistantId": {
      "type": "string",
      "description": "Assistant ID"
    },
    "variationId": {
      "type": "string",
      "description": "Variation ID"
    }
  },
  "required": [
    "PCID",
    "assistantId",
    "variationId"
  ]
}

genesys-agent-assistants_get_assistant_variations

Get variations of an assistant copilot Parameters:

Parameter	Type	Required	Default	Description
`assistantId`	string	Yes	—	Assistant ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "assistantId": {
      "type": "string",
      "description": "Assistant ID"
    }
  },
  "required": [
    "PCID",
    "assistantId"
  ]
}

genesys-agent-assistants_get_assistants

Get all assistants. Parameters:

Parameter	Type	Required	Default	Description
`before`	string	No	—	The cursor that points to the start of the set of entities that has been returned.
`after`	string	No	—	The cursor that points to the end of the set of entities that has been returned.
`limit`	string	No	—	Number of entities to return. Maximum of 200. Deprecated in favour of pageSize
`pageSize`	string	No	—	Number of entities to return. Maximum of 200.
`name`	string	No	—	Return the assistant by the given name.
`expand`	string	No	—	Which fields, if any, to expand

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "before": {
      "type": "string",
      "description": "The cursor that points to the start of the set of entities that has been returned."
    },
    "after": {
      "type": "string",
      "description": "The cursor that points to the end of the set of entities that has been returned."
    },
    "limit": {
      "type": "string",
      "description": "Number of entities to return. Maximum of 200. Deprecated in favour of pageSize"
    },
    "pageSize": {
      "type": "string",
      "description": "Number of entities to return. Maximum of 200."
    },
    "name": {
      "type": "string",
      "description": "Return the assistant by the given name."
    },
    "expand": {
      "type": "string",
      "description": "Which fields, if any, to expand",
      "enum": [
        "copilot"
      ]
    }
  },
  "required": [
    "PCID"
  ]
}

genesys-agent-assistants_get_copilot_featuresupport

Get information about the support of features for all the languages or only for a certain language. Parameters:

Parameter	Type	Required	Default	Description
`language`	string	No	—	Which language are the features supported for

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "language": {
      "type": "string",
      "description": "Which language are the features supported for"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys-agent-assistants_get_queues

Get all queues assigned to any assistant. Parameters:

Parameter	Type	Required	Default	Description
`before`	string	No	—	The cursor that points to the start of the set of entities that has been returned.
`after`	string	No	—	The cursor that points to the end of the set of entities that has been returned.
`pageSize`	string	No	—	Number of entities to return. Maximum of 200.
`queueIds`	string	No	—	Comma-separated identifiers of the queues that need to be retrieved.
`expand`	string	No	—	Which fields, if any, to expand.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "before": {
      "type": "string",
      "description": "The cursor that points to the start of the set of entities that has been returned."
    },
    "after": {
      "type": "string",
      "description": "The cursor that points to the end of the set of entities that has been returned."
    },
    "pageSize": {
      "type": "string",
      "description": "Number of entities to return. Maximum of 200."
    },
    "queueIds": {
      "type": "string",
      "description": "Comma-separated identifiers of the queues that need to be retrieved."
    },
    "expand": {
      "type": "string",
      "description": "Which fields, if any, to expand.",
      "enum": [
        "assistant"
      ]
    }
  },
  "required": [
    "PCID"
  ]
}

genesys-agent-assistants_get_users_agentui_agents_autoanswer_agent_id_settings

Get agent auto answer settings Parameters:

Parameter	Type	Required	Default	Description
`agentId`	string	Yes	—	The agent to apply the auto answer settings to

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "agentId": {
      "type": "string",
      "description": "The agent to apply the auto answer settings to"
    }
  },
  "required": [
    "PCID",
    "agentId"
  ]
}

genesys-agent-assistants_patch_assistant

Update an assistant. Parameters:

Parameter	Type	Required	Default	Description
`assistantId`	string	Yes	—	Assistant ID
`copilot`	object	No	—	The copilot value
`createdBy`	object	No	—	Created By
`dateCreated`	string	No	—	Date when the assistant was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`dateModified`	string	No	—	Date when the assistant was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`googleDialogflowConfig`	object	No	—	Google Dialogflow Config
`id`	string	No	—	The globally unique identifier for the object.
`knowledgeSuggestionConfig`	object	No	—	Knowledge Suggestion Config
`modifiedBy`	object	No	—	Modified By
`name`	string	Yes	—	The name of the assistant that will assist the agent.
`selfUri`	string	No	—	The URI for this object
`state`	string	No	—	State of the assistant.
`transcriptionConfig`	object	Yes	—	Transcription Config
`variationParent`	object	No	—	Variation Parent

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "assistantId": {
      "type": "string",
      "description": "Assistant ID"
    },
    "copilot": {
      "type": "object",
      "description": "The copilot value",
      "properties": {
        "enabled": {
          "type": "boolean",
          "description": "Copilot is enabled."
        },
        "liveOnQueue": {
          "type": "boolean",
          "description": "Copilot is live on selected queue."
        },
        "defaultLanguage": {
          "type": "string",
          "description": "Copilot default language, e.g. [en-US, es-US, es-ES]. Once set, it can not be modified."
        },
        "knowledgeAnswerConfig": {
          "type": "object",
          "description": "Knowledge Answer Config"
        },
        "summaryGenerationConfig": {
          "type": "object",
          "description": "Summary Generation Config"
        },
        "wrapupCodePredictionConfig": {
          "type": "object",
          "description": "Wrapup Code Prediction Config"
        },
        "answerGenerationConfig": {
          "type": "object",
          "description": "Answer Generation Config"
        },
        "nluEngineType": {
          "type": "string",
          "description": "Language understanding engine type.",
          "enum": [
            "NluV3"
          ]
        },
        "nluConfig": {
          "type": "object",
          "description": "Nlu Config"
        },
        "ruleEngineConfig": {
          "type": "object",
          "description": "Rule Engine Config"
        },
        "autoSearchConfig": {
          "type": "object",
          "description": "Auto Search Config"
        },
        "manualSearchConfig": {
          "type": "object",
          "description": "Manual Search Config"
        },
        "selfUri": {
          "type": "string",
          "description": "The URI for this object"
        }
      },
      "required": [
        "defaultLanguage",
        "liveOnQueue"
      ]
    },
    "createdBy": {
      "type": "object",
      "description": "Created By",
      "properties": {
        "id": {
          "type": "string",
          "description": "The globally unique identifier for the object."
        },
        "selfUri": {
          "type": "string",
          "description": "The URI for this object"
        }
      }
    },
    "dateCreated": {
      "type": "string",
      "description": "Date when the assistant was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "dateModified": {
      "type": "string",
      "description": "Date when the assistant was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "googleDialogflowConfig": {
      "type": "object",
      "description": "Google Dialogflow Config",
      "properties": {
        "integrationId": {
          "type": "string",
          "description": "The integration identifier with which the assistant will fetch transcriptions and knowledge suggestions."
        },
        "conversationProfiles": {
          "type": "array",
          "items": {
            "type": "object"
          },
          "description": "The conversation profiles for which the assistant will fetch transcription and knowledge suggestions."
        }
      },
      "required": [
        "conversationProfiles"
      ]
    },
    "id": {
      "type": "string",
      "description": "The globally unique identifier for the object."
    },
    "knowledgeSuggestionConfig": {
      "type": "object",
      "description": "Knowledge Suggestion Config",
      "properties": {
        "vendorName": {
          "type": "string",
          "description": "The name of vendor used for knowledge suggestions.",
          "enum": [
            "GoogleDialogflow",
            "GenesysKnowledge",
            "GenesysKnowledgeV3",
            "Unknown"
          ]
        },
        "knowledgeBase": {
          "type": "object",
          "description": "Knowledge Base"
        },
        "knowledgeBases": {
          "type": "array",
          "items": {
            "type": "object"
          },
          "description": "The knowledge bases to query based on dialect, when Genesys is the knowledge suggestions provider."
        },
        "receiveSegmentedArticles": {
          "type": "boolean",
          "description": "Include segmented articles in knowledge suggestions."
        }
      },
      "required": [
        "vendorName"
      ]
    },
    "modifiedBy": {
      "type": "object",
      "description": "Modified By",
      "properties": {
        "id": {
          "type": "string",
          "description": "The globally unique identifier for the object."
        },
        "selfUri": {
          "type": "string",
          "description": "The URI for this object"
        }
      }
    },
    "name": {
      "type": "string",
      "description": "The name of the assistant that will assist the agent."
    },
    "selfUri": {
      "type": "string",
      "description": "The URI for this object"
    },
    "state": {
      "type": "string",
      "description": "State of the assistant.",
      "enum": [
        "Active",
        "Inactive"
      ]
    },
    "transcriptionConfig": {
      "type": "object",
      "description": "Transcription Config",
      "properties": {
        "vendorName": {
          "type": "string",
          "description": "The name of the vendor used for speech transcription.",
          "enum": [
            "GoogleDialogflow",
            "Unknown",
            "Genesys"
          ]
        }
      },
      "required": [
        "vendorName"
      ]
    },
    "variationParent": {
      "type": "object",
      "description": "Variation Parent",
      "properties": {
        "id": {
          "type": "string",
          "description": "The id value"
        },
        "selfUri": {
          "type": "string",
          "description": "Self Uri"
        }
      }
    }
  },
  "required": [
    "PCID",
    "assistantId",
    "name",
    "transcriptionConfig"
  ]
}

genesys-agent-assistants_patch_assistant_queues

Update Queues for an Assistant. Parameters:

Parameter	Type	Required	Default	Description
`assistantId`	string	Yes	—	Assistant ID
`body`	object[]	Yes	—	Request body

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "assistantId": {
      "type": "string",
      "description": "Assistant ID"
    },
    "body": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "id": {
            "type": "string",
            "description": "The globally unique identifier for the queue."
          },
          "mediaTypes": {
            "type": "array",
            "items": {
              "type": "string"
            },
            "description": "List of media Types in which the assistant is activated for this queue."
          },
          "assistant": {
            "type": "object",
            "description": "The assistant value"
          },
          "dateCreated": {
            "type": "string",
            "format": "date-time",
            "description": "Date when the assistant queue was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
          },
          "dateModified": {
            "type": "string",
            "format": "date-time",
            "description": "Date when the assistant queue was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
          },
          "selfUri": {
            "type": "string",
            "format": "uri",
            "description": "The URI for this object"
          }
        },
        "required": [
          "id",
          "mediaTypes"
        ]
      },
      "description": "Request body"
    }
  },
  "required": [
    "PCID",
    "assistantId",
    "body"
  ]
}

genesys-agent-assistants_patch_users_agentui_agents_autoanswer_agent_id_settings

Update agent auto answer settings Parameters:

Parameter	Type	Required	Default	Description
`agentId`	string	Yes	—	The agent to apply the auto answer settings to
`settings`	object	Yes	—	Map of conversation media type enabled status.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "agentId": {
      "type": "string",
      "description": "The agent to apply the auto answer settings to"
    },
    "settings": {
      "type": "object",
      "description": "Map of conversation media type enabled status."
    }
  },
  "required": [
    "PCID",
    "agentId",
    "settings"
  ]
}

genesys-agent-assistants_post_agentchecklists

Create an agent checklist Parameters:

Parameter	Type	Required	Default	Description
`checklistItems`	object[]	Yes	—	Agent Checklist Items.
`createdBy`	object	No	—	Created By
`dateCreated`	string	No	—	Date when the agent checklist was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`dateModified`	string	No	—	Date when the agent checklist was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`id`	string	No	—	Agent Checklist ID.
`language`	string	Yes	—	Agent Checklist Language.
`modifiedBy`	object	No	—	Modified By
`name`	string	Yes	—	Agent Checklist Name.
`selfUri`	string	No	—	The URI for this object

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "checklistItems": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "id": {
            "type": "string",
            "description": "ID of the checklist item."
          },
          "name": {
            "type": "string",
            "description": "Name of the checklist item."
          },
          "description": {
            "type": "string",
            "description": "Description of the checklist item."
          },
          "automatedCheckEnabled": {
            "type": "boolean",
            "description": "Flag to indicate whether automated check is enabled for this checklist item."
          },
          "exactPhraseMatch": {
            "type": "boolean",
            "description": "Flag to indicate whether exact phrase matching is applicable for this checklist item."
          },
          "important": {
            "type": "boolean",
            "description": "Flag to indicate whether this checklist item is marked as important."
          },
          "selfUri": {
            "type": "string",
            "format": "uri",
            "description": "The URI for this object"
          }
        },
        "required": [
          "name"
        ]
      },
      "description": "Agent Checklist Items."
    },
    "createdBy": {
      "type": "object",
      "description": "Created By",
      "properties": {
        "id": {
          "type": "string",
          "description": "The globally unique identifier for the object."
        },
        "selfUri": {
          "type": "string",
          "description": "The URI for this object"
        }
      }
    },
    "dateCreated": {
      "type": "string",
      "description": "Date when the agent checklist was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "dateModified": {
      "type": "string",
      "description": "Date when the agent checklist was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "id": {
      "type": "string",
      "description": "Agent Checklist ID."
    },
    "language": {
      "type": "string",
      "description": "Agent Checklist Language."
    },
    "modifiedBy": {
      "type": "object",
      "description": "Modified By",
      "properties": {
        "id": {
          "type": "string",
          "description": "The globally unique identifier for the object."
        },
        "selfUri": {
          "type": "string",
          "description": "The URI for this object"
        }
      }
    },
    "name": {
      "type": "string",
      "description": "Agent Checklist Name."
    },
    "selfUri": {
      "type": "string",
      "description": "The URI for this object"
    }
  },
  "required": [
    "PCID",
    "checklistItems",
    "language",
    "name"
  ]
}

genesys-agent-assistants_post_assistant_queue_users_bulk_add

Bulk add users to assistant-queue (requires manual assignment mode). Parameters:

Parameter	Type	Required	Default	Description
`assistantId`	string	Yes	—	Assistant ID
`queueId`	string	Yes	—	Queue ID
`entities`	object[]	Yes	—	List of users to assign assistant for. Maximum users to add is 100 per request.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "assistantId": {
      "type": "string",
      "description": "Assistant ID"
    },
    "queueId": {
      "type": "string",
      "description": "Queue ID"
    },
    "entities": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "id": {
            "type": "string",
            "description": "The globally unique identifier for the user."
          }
        },
        "required": [
          "id"
        ]
      },
      "description": "List of users to assign assistant for. Maximum users to add is 100 per request."
    }
  },
  "required": [
    "PCID",
    "assistantId",
    "queueId",
    "entities"
  ]
}

genesys-agent-assistants_post_assistant_queue_users_bulk_remove

Bulk remove users from assistant-queue (requires manual assignment mode). Parameters:

Parameter	Type	Required	Default	Description
`assistantId`	string	Yes	—	Assistant ID
`queueId`	string	Yes	—	Queue ID
`entities`	object[]	Yes	—	List of users to de-assign assistant form. Maximum users to remove is 100 per request.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "assistantId": {
      "type": "string",
      "description": "Assistant ID"
    },
    "queueId": {
      "type": "string",
      "description": "Queue ID"
    },
    "entities": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "id": {
            "type": "string",
            "description": "The globally unique identifier for the user."
          }
        },
        "required": [
          "id"
        ]
      },
      "description": "List of users to de-assign assistant form. Maximum users to remove is 100 per request."
    }
  },
  "required": [
    "PCID",
    "assistantId",
    "queueId",
    "entities"
  ]
}

genesys-agent-assistants_post_assistant_queue_users_jobs

Start a new job to assistant-queue. Parameters:

Parameter	Type	Required	Default	Description
`assistantId`	string	Yes	—	Assistant ID
`queueId`	string	Yes	—	Queue ID
`action`	string	Yes	—	Action to perform by the job.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "assistantId": {
      "type": "string",
      "description": "Assistant ID"
    },
    "queueId": {
      "type": "string",
      "description": "Queue ID"
    },
    "action": {
      "type": "string",
      "description": "Action to perform by the job.",
      "enum": [
        "AutoAssignment",
        "ManualAssignment"
      ]
    }
  },
  "required": [
    "PCID",
    "assistantId",
    "queueId",
    "action"
  ]
}

genesys-agent-assistants_post_assistant_queue_users_query

Query for users in the assistant-queue (requires manual assignment mode). Parameters:

Parameter	Type	Required	Default	Description
`assistantId`	string	Yes	—	Assistant ID
`queueId`	string	Yes	—	Queue ID
`expand`	string[]	No	—	Which fields, if any, to expand with.
`entities`	object[]	Yes	—	List of users to query. Maximum users to query is 100 per request.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "assistantId": {
      "type": "string",
      "description": "Assistant ID"
    },
    "queueId": {
      "type": "string",
      "description": "Queue ID"
    },
    "expand": {
      "type": "array",
      "items": {
        "type": "string",
        "enum": [
          "assistant",
          "copilot"
        ]
      },
      "description": "Which fields, if any, to expand with."
    },
    "entities": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "id": {
            "type": "string",
            "description": "The globally unique identifier for the user."
          }
        },
        "required": [
          "id"
        ]
      },
      "description": "List of users to query. Maximum users to query is 100 per request."
    }
  },
  "required": [
    "PCID",
    "assistantId",
    "queueId",
    "entities"
  ]
}

genesys-agent-assistants_post_assistant_variations

Create assistant copilot variation Parameters:

Parameter	Type	Required	Default	Description
`assistantId`	string	Yes	—	Assistant ID
`copilot`	object	Yes	—	The copilot value
`createdBy`	object	No	—	Created By
`dateCreated`	string	No	—	Date when the assistant was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`dateModified`	string	No	—	Date when the assistant was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`googleDialogflowConfig`	object	No	—	Google Dialogflow Config
`id`	string	No	—	The globally unique identifier for the object.
`knowledgeSuggestionConfig`	object	No	—	Knowledge Suggestion Config
`modifiedBy`	object	No	—	Modified By
`name`	string	Yes	—	The name of the assistant that will assist the agent.
`selfUri`	string	No	—	The URI for this object
`state`	string	No	—	State of the assistant.
`transcriptionConfig`	object	Yes	—	Transcription Config
`variationParent`	object	No	—	Variation Parent

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "assistantId": {
      "type": "string",
      "description": "Assistant ID"
    },
    "copilot": {
      "type": "object",
      "description": "The copilot value",
      "properties": {
        "enabled": {
          "type": "boolean",
          "description": "Copilot is enabled."
        },
        "liveOnQueue": {
          "type": "boolean",
          "description": "Copilot is live on selected queue."
        },
        "defaultLanguage": {
          "type": "string",
          "description": "Copilot default language, e.g. [en-US, es-US, es-ES]. Once set, it can not be modified."
        },
        "knowledgeAnswerConfig": {
          "type": "object",
          "description": "Knowledge Answer Config"
        },
        "summaryGenerationConfig": {
          "type": "object",
          "description": "Summary Generation Config"
        },
        "wrapupCodePredictionConfig": {
          "type": "object",
          "description": "Wrapup Code Prediction Config"
        },
        "answerGenerationConfig": {
          "type": "object",
          "description": "Answer Generation Config"
        },
        "nluEngineType": {
          "type": "string",
          "description": "Language understanding engine type.",
          "enum": [
            "NluV3"
          ]
        },
        "nluConfig": {
          "type": "object",
          "description": "Nlu Config"
        },
        "ruleEngineConfig": {
          "type": "object",
          "description": "Rule Engine Config"
        },
        "autoSearchConfig": {
          "type": "object",
          "description": "Auto Search Config"
        },
        "manualSearchConfig": {
          "type": "object",
          "description": "Manual Search Config"
        },
        "selfUri": {
          "type": "string",
          "description": "The URI for this object"
        }
      },
      "required": [
        "defaultLanguage",
        "liveOnQueue"
      ]
    },
    "createdBy": {
      "type": "object",
      "description": "Created By",
      "properties": {
        "id": {
          "type": "string",
          "description": "The globally unique identifier for the object."
        },
        "selfUri": {
          "type": "string",
          "description": "The URI for this object"
        }
      }
    },
    "dateCreated": {
      "type": "string",
      "description": "Date when the assistant was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "dateModified": {
      "type": "string",
      "description": "Date when the assistant was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "googleDialogflowConfig": {
      "type": "object",
      "description": "Google Dialogflow Config",
      "properties": {
        "integrationId": {
          "type": "string",
          "description": "The integration identifier with which the assistant will fetch transcriptions and knowledge suggestions."
        },
        "conversationProfiles": {
          "type": "array",
          "items": {
            "type": "object"
          },
          "description": "The conversation profiles for which the assistant will fetch transcription and knowledge suggestions."
        }
      },
      "required": [
        "conversationProfiles"
      ]
    },
    "id": {
      "type": "string",
      "description": "The globally unique identifier for the object."
    },
    "knowledgeSuggestionConfig": {
      "type": "object",
      "description": "Knowledge Suggestion Config",
      "properties": {
        "vendorName": {
          "type": "string",
          "description": "The name of vendor used for knowledge suggestions.",
          "enum": [
            "GoogleDialogflow",
            "GenesysKnowledge",
            "GenesysKnowledgeV3",
            "Unknown"
          ]
        },
        "knowledgeBase": {
          "type": "object",
          "description": "Knowledge Base"
        },
        "knowledgeBases": {
          "type": "array",
          "items": {
            "type": "object"
          },
          "description": "The knowledge bases to query based on dialect, when Genesys is the knowledge suggestions provider."
        },
        "receiveSegmentedArticles": {
          "type": "boolean",
          "description": "Include segmented articles in knowledge suggestions."
        }
      },
      "required": [
        "vendorName"
      ]
    },
    "modifiedBy": {
      "type": "object",
      "description": "Modified By",
      "properties": {
        "id": {
          "type": "string",
          "description": "The globally unique identifier for the object."
        },
        "selfUri": {
          "type": "string",
          "description": "The URI for this object"
        }
      }
    },
    "name": {
      "type": "string",
      "description": "The name of the assistant that will assist the agent."
    },
    "selfUri": {
      "type": "string",
      "description": "The URI for this object"
    },
    "state": {
      "type": "string",
      "description": "State of the assistant.",
      "enum": [
        "Active",
        "Inactive"
      ]
    },
    "transcriptionConfig": {
      "type": "object",
      "description": "Transcription Config",
      "properties": {
        "vendorName": {
          "type": "string",
          "description": "The name of the vendor used for speech transcription.",
          "enum": [
            "GoogleDialogflow",
            "Unknown",
            "Genesys"
          ]
        }
      },
      "required": [
        "vendorName"
      ]
    },
    "variationParent": {
      "type": "object",
      "description": "Variation Parent",
      "properties": {
        "id": {
          "type": "string",
          "description": "The id value"
        },
        "selfUri": {
          "type": "string",
          "description": "Self Uri"
        }
      }
    }
  },
  "required": [
    "PCID",
    "assistantId",
    "copilot",
    "name",
    "transcriptionConfig"
  ]
}

genesys-agent-assistants_post_assistants

Create an Assistant. Parameters:

Parameter	Type	Required	Default	Description
`copilot`	object	No	—	The copilot value
`createdBy`	object	No	—	Created By
`dateCreated`	string	No	—	Date when the assistant was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`dateModified`	string	No	—	Date when the assistant was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`googleDialogflowConfig`	object	No	—	Google Dialogflow Config
`id`	string	No	—	The globally unique identifier for the object.
`knowledgeSuggestionConfig`	object	No	—	Knowledge Suggestion Config
`modifiedBy`	object	No	—	Modified By
`name`	string	Yes	—	The name of the assistant that will assist the agent.
`selfUri`	string	No	—	The URI for this object
`state`	string	No	—	State of the assistant.
`transcriptionConfig`	object	Yes	—	Transcription Config
`variationParent`	object	No	—	Variation Parent

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "copilot": {
      "type": "object",
      "description": "The copilot value",
      "properties": {
        "enabled": {
          "type": "boolean",
          "description": "Copilot is enabled."
        },
        "liveOnQueue": {
          "type": "boolean",
          "description": "Copilot is live on selected queue."
        },
        "defaultLanguage": {
          "type": "string",
          "description": "Copilot default language, e.g. [en-US, es-US, es-ES]. Once set, it can not be modified."
        },
        "knowledgeAnswerConfig": {
          "type": "object",
          "description": "Knowledge Answer Config"
        },
        "summaryGenerationConfig": {
          "type": "object",
          "description": "Summary Generation Config"
        },
        "wrapupCodePredictionConfig": {
          "type": "object",
          "description": "Wrapup Code Prediction Config"
        },
        "answerGenerationConfig": {
          "type": "object",
          "description": "Answer Generation Config"
        },
        "nluEngineType": {
          "type": "string",
          "description": "Language understanding engine type.",
          "enum": [
            "NluV3"
          ]
        },
        "nluConfig": {
          "type": "object",
          "description": "Nlu Config"
        },
        "ruleEngineConfig": {
          "type": "object",
          "description": "Rule Engine Config"
        },
        "autoSearchConfig": {
          "type": "object",
          "description": "Auto Search Config"
        },
        "manualSearchConfig": {
          "type": "object",
          "description": "Manual Search Config"
        },
        "selfUri": {
          "type": "string",
          "description": "The URI for this object"
        }
      },
      "required": [
        "defaultLanguage",
        "liveOnQueue"
      ]
    },
    "createdBy": {
      "type": "object",
      "description": "Created By",
      "properties": {
        "id": {
          "type": "string",
          "description": "The globally unique identifier for the object."
        },
        "selfUri": {
          "type": "string",
          "description": "The URI for this object"
        }
      }
    },
    "dateCreated": {
      "type": "string",
      "description": "Date when the assistant was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "dateModified": {
      "type": "string",
      "description": "Date when the assistant was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "googleDialogflowConfig": {
      "type": "object",
      "description": "Google Dialogflow Config",
      "properties": {
        "integrationId": {
          "type": "string",
          "description": "The integration identifier with which the assistant will fetch transcriptions and knowledge suggestions."
        },
        "conversationProfiles": {
          "type": "array",
          "items": {
            "type": "object"
          },
          "description": "The conversation profiles for which the assistant will fetch transcription and knowledge suggestions."
        }
      },
      "required": [
        "conversationProfiles"
      ]
    },
    "id": {
      "type": "string",
      "description": "The globally unique identifier for the object."
    },
    "knowledgeSuggestionConfig": {
      "type": "object",
      "description": "Knowledge Suggestion Config",
      "properties": {
        "vendorName": {
          "type": "string",
          "description": "The name of vendor used for knowledge suggestions.",
          "enum": [
            "GoogleDialogflow",
            "GenesysKnowledge",
            "GenesysKnowledgeV3",
            "Unknown"
          ]
        },
        "knowledgeBase": {
          "type": "object",
          "description": "Knowledge Base"
        },
        "knowledgeBases": {
          "type": "array",
          "items": {
            "type": "object"
          },
          "description": "The knowledge bases to query based on dialect, when Genesys is the knowledge suggestions provider."
        },
        "receiveSegmentedArticles": {
          "type": "boolean",
          "description": "Include segmented articles in knowledge suggestions."
        }
      },
      "required": [
        "vendorName"
      ]
    },
    "modifiedBy": {
      "type": "object",
      "description": "Modified By",
      "properties": {
        "id": {
          "type": "string",
          "description": "The globally unique identifier for the object."
        },
        "selfUri": {
          "type": "string",
          "description": "The URI for this object"
        }
      }
    },
    "name": {
      "type": "string",
      "description": "The name of the assistant that will assist the agent."
    },
    "selfUri": {
      "type": "string",
      "description": "The URI for this object"
    },
    "state": {
      "type": "string",
      "description": "State of the assistant.",
      "enum": [
        "Active",
        "Inactive"
      ]
    },
    "transcriptionConfig": {
      "type": "object",
      "description": "Transcription Config",
      "properties": {
        "vendorName": {
          "type": "string",
          "description": "The name of the vendor used for speech transcription.",
          "enum": [
            "GoogleDialogflow",
            "Unknown",
            "Genesys"
          ]
        }
      },
      "required": [
        "vendorName"
      ]
    },
    "variationParent": {
      "type": "object",
      "description": "Variation Parent",
      "properties": {
        "id": {
          "type": "string",
          "description": "The id value"
        },
        "selfUri": {
          "type": "string",
          "description": "Self Uri"
        }
      }
    }
  },
  "required": [
    "PCID",
    "name",
    "transcriptionConfig"
  ]
}

genesys-agent-assistants_put_agentchecklist

Update an agent checklist Parameters:

Parameter	Type	Required	Default	Description
`agentChecklistId`	string	Yes	—	Agent Checklist ID
`checklistItems`	object[]	Yes	—	Agent Checklist Items.
`createdBy`	object	No	—	Created By
`dateCreated`	string	No	—	Date when the agent checklist was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`dateModified`	string	No	—	Date when the agent checklist was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`id`	string	No	—	Agent Checklist ID.
`language`	string	Yes	—	Agent Checklist Language.
`modifiedBy`	object	No	—	Modified By
`name`	string	Yes	—	Agent Checklist Name.
`selfUri`	string	No	—	The URI for this object

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "agentChecklistId": {
      "type": "string",
      "description": "Agent Checklist ID"
    },
    "checklistItems": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "id": {
            "type": "string",
            "description": "ID of the checklist item."
          },
          "name": {
            "type": "string",
            "description": "Name of the checklist item."
          },
          "description": {
            "type": "string",
            "description": "Description of the checklist item."
          },
          "automatedCheckEnabled": {
            "type": "boolean",
            "description": "Flag to indicate whether automated check is enabled for this checklist item."
          },
          "exactPhraseMatch": {
            "type": "boolean",
            "description": "Flag to indicate whether exact phrase matching is applicable for this checklist item."
          },
          "important": {
            "type": "boolean",
            "description": "Flag to indicate whether this checklist item is marked as important."
          },
          "selfUri": {
            "type": "string",
            "format": "uri",
            "description": "The URI for this object"
          }
        },
        "required": [
          "name"
        ]
      },
      "description": "Agent Checklist Items."
    },
    "createdBy": {
      "type": "object",
      "description": "Created By",
      "properties": {
        "id": {
          "type": "string",
          "description": "The globally unique identifier for the object."
        },
        "selfUri": {
          "type": "string",
          "description": "The URI for this object"
        }
      }
    },
    "dateCreated": {
      "type": "string",
      "description": "Date when the agent checklist was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "dateModified": {
      "type": "string",
      "description": "Date when the agent checklist was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "id": {
      "type": "string",
      "description": "Agent Checklist ID."
    },
    "language": {
      "type": "string",
      "description": "Agent Checklist Language."
    },
    "modifiedBy": {
      "type": "object",
      "description": "Modified By",
      "properties": {
        "id": {
          "type": "string",
          "description": "The globally unique identifier for the object."
        },
        "selfUri": {
          "type": "string",
          "description": "The URI for this object"
        }
      }
    },
    "name": {
      "type": "string",
      "description": "Agent Checklist Name."
    },
    "selfUri": {
      "type": "string",
      "description": "The URI for this object"
    }
  },
  "required": [
    "PCID",
    "agentChecklistId",
    "checklistItems",
    "language",
    "name"
  ]
}

genesys-agent-assistants_put_assistant_copilot

Update agent copilot configuration Parameters:

Parameter	Type	Required	Default	Description
`assistantId`	string	Yes	—	Assistant ID
`answerGenerationConfig`	object	No	—	Answer Generation Config
`autoSearchConfig`	object	No	—	Auto Search Config
`defaultLanguage`	string	Yes	—	Copilot default language, e.g. [en-US, es-US, es-ES]. Once set, it can not be modified.
`enabled`	boolean	No	—	Copilot is enabled.
`knowledgeAnswerConfig`	object	No	—	Knowledge Answer Config
`liveOnQueue`	boolean	Yes	—	Copilot is live on selected queue.
`manualSearchConfig`	object	No	—	Manual Search Config
`nluConfig`	object	No	—	Nlu Config
`nluEngineType`	string	No	—	Language understanding engine type.
`ruleEngineConfig`	object	No	—	Rule Engine Config
`selfUri`	string	No	—	The URI for this object
`summaryGenerationConfig`	object	No	—	Summary Generation Config
`wrapupCodePredictionConfig`	object	No	—	Wrapup Code Prediction Config

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "assistantId": {
      "type": "string",
      "description": "Assistant ID"
    },
    "answerGenerationConfig": {
      "type": "object",
      "description": "Answer Generation Config",
      "properties": {
        "enabled": {
          "type": "boolean",
          "description": "Answer generation is enabled."
        }
      },
      "required": [
        "enabled"
      ]
    },
    "autoSearchConfig": {
      "type": "object",
      "description": "Auto Search Config",
      "properties": {
        "type": {
          "type": "string",
          "description": "Auto search configuration type.",
          "enum": [
            "ArticlesOnly",
            "ArticlesWithAnswerHighlights",
            "AnswerGeneration"
          ]
        }
      }
    },
    "defaultLanguage": {
      "type": "string",
      "description": "Copilot default language, e.g. [en-US, es-US, es-ES]. Once set, it can not be modified."
    },
    "enabled": {
      "type": "boolean",
      "description": "Copilot is enabled."
    },
    "knowledgeAnswerConfig": {
      "type": "object",
      "description": "Knowledge Answer Config",
      "properties": {
        "enabled": {
          "type": "boolean",
          "description": "Knowledge answer is enabled."
        }
      },
      "required": [
        "enabled"
      ]
    },
    "liveOnQueue": {
      "type": "boolean",
      "description": "Copilot is live on selected queue."
    },
    "manualSearchConfig": {
      "type": "object",
      "description": "Manual Search Config",
      "properties": {
        "articlesWithAnswerHighlights": {
          "type": "boolean",
          "description": "Articles with answer highlights."
        },
        "answerGeneration": {
          "type": "boolean",
          "description": "Answer generation."
        }
      }
    },
    "nluConfig": {
      "type": "object",
      "description": "Nlu Config",
      "properties": {
        "domain": {
          "type": "object",
          "description": "The domain value"
        },
        "intentConfidenceThreshold": {
          "type": "number",
          "description": "Minimum confidence value of accepting NLU intents, must be greater than 0 and less than 1."
        }
      },
      "required": [
        "domain",
        "intentConfidenceThreshold"
      ]
    },
    "nluEngineType": {
      "type": "string",
      "description": "Language understanding engine type.",
      "enum": [
        "NluV3"
      ]
    },
    "ruleEngineConfig": {
      "type": "object",
      "description": "Rule Engine Config",
      "properties": {
        "rules": {
          "type": "array",
          "items": {
            "type": "object"
          },
          "description": "List of rules to evaluate by the engine."
        },
        "fallback": {
          "type": "object",
          "description": "The fallback value"
        }
      },
      "required": [
        "rules"
      ]
    },
    "selfUri": {
      "type": "string",
      "description": "The URI for this object"
    },
    "summaryGenerationConfig": {
      "type": "object",
      "description": "Summary Generation Config",
      "properties": {
        "enabled": {
          "type": "boolean",
          "description": "Copilot generated summary is enabled."
        },
        "summarySetting": {
          "type": "object",
          "description": "Summary Setting"
        },
        "retentionSeconds": {
          "type": "integer",
          "description": "Summary retention time in seconds. Can only be modified on the parent assistant."
        },
        "onDemandSummaryConfig": {
          "type": "object",
          "description": "On Demand Summary Config"
        },
        "modelConfig": {
          "type": "object",
          "description": "Model Config"
        }
      },
      "required": [
        "enabled"
      ]
    },
    "wrapupCodePredictionConfig": {
      "type": "object",
      "description": "Wrapup Code Prediction Config",
      "properties": {
        "enabled": {
          "type": "boolean",
          "description": "Copilot generated wrapup code prediction is enabled."
        }
      },
      "required": [
        "enabled"
      ]
    }
  },
  "required": [
    "PCID",
    "assistantId",
    "defaultLanguage",
    "liveOnQueue"
  ]
}

genesys-agent-assistants_put_assistant_queue

Create a queue assistant association. Parameters:

Parameter	Type	Required	Default	Description
`assistantId`	string	Yes	—	Assistant ID
`queueId`	string	Yes	—	Queue ID
`assistant`	object	No	—	The assistant value
`dateCreated`	string	No	—	Date when the assistant queue was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`dateModified`	string	No	—	Date when the assistant queue was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`id`	string	Yes	—	The globally unique identifier for the queue.
`mediaTypes`	string[]	Yes	—	List of media Types in which the assistant is activated for this queue.
`selfUri`	string	No	—	The URI for this object

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "assistantId": {
      "type": "string",
      "description": "Assistant ID"
    },
    "queueId": {
      "type": "string",
      "description": "Queue ID"
    },
    "assistant": {
      "type": "object",
      "description": "The assistant value",
      "properties": {
        "id": {
          "type": "string",
          "description": "The globally unique identifier for the object."
        },
        "name": {
          "type": "string",
          "description": "The name of the assistant that will assist the agent."
        },
        "dateCreated": {
          "type": "string",
          "description": "Date when the assistant was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
        },
        "dateModified": {
          "type": "string",
          "description": "Date when the assistant was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
        },
        "createdBy": {
          "type": "object",
          "description": "Created By"
        },
        "modifiedBy": {
          "type": "object",
          "description": "Modified By"
        },
        "googleDialogflowConfig": {
          "type": "object",
          "description": "Google Dialogflow Config"
        },
        "transcriptionConfig": {
          "type": "object",
          "description": "Transcription Config"
        },
        "knowledgeSuggestionConfig": {
          "type": "object",
          "description": "Knowledge Suggestion Config"
        },
        "state": {
          "type": "string",
          "description": "State of the assistant.",
          "enum": [
            "Active",
            "Inactive"
          ]
        },
        "copilot": {
          "type": "object",
          "description": "The copilot value"
        },
        "selfUri": {
          "type": "string",
          "description": "The URI for this object"
        },
        "variationParent": {
          "type": "object",
          "description": "Variation Parent"
        }
      },
      "required": [
        "name",
        "transcriptionConfig"
      ]
    },
    "dateCreated": {
      "type": "string",
      "description": "Date when the assistant queue was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "dateModified": {
      "type": "string",
      "description": "Date when the assistant queue was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "id": {
      "type": "string",
      "description": "The globally unique identifier for the queue."
    },
    "mediaTypes": {
      "type": "array",
      "items": {
        "type": "string",
        "enum": [
          "Call",
          "Email",
          "Message"
        ]
      },
      "description": "List of media Types in which the assistant is activated for this queue."
    },
    "selfUri": {
      "type": "string",
      "description": "The URI for this object"
    }
  },
  "required": [
    "PCID",
    "assistantId",
    "queueId",
    "id",
    "mediaTypes"
  ]
}

genesys-agent-assistants_put_assistant_variation

Update assistant copilot variation by id Parameters:

Parameter	Type	Required	Default	Description
`assistantId`	string	Yes	—	Assistant ID
`variationId`	string	Yes	—	Variation ID
`copilot`	object	Yes	—	The copilot value
`createdBy`	object	No	—	Created By
`dateCreated`	string	No	—	Date when the assistant was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`dateModified`	string	No	—	Date when the assistant was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`googleDialogflowConfig`	object	No	—	Google Dialogflow Config
`id`	string	No	—	The globally unique identifier for the object.
`knowledgeSuggestionConfig`	object	No	—	Knowledge Suggestion Config
`modifiedBy`	object	No	—	Modified By
`name`	string	Yes	—	The name of the assistant that will assist the agent.
`selfUri`	string	No	—	The URI for this object
`state`	string	No	—	State of the assistant.
`transcriptionConfig`	object	Yes	—	Transcription Config
`variationParent`	object	No	—	Variation Parent

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "assistantId": {
      "type": "string",
      "description": "Assistant ID"
    },
    "variationId": {
      "type": "string",
      "description": "Variation ID"
    },
    "copilot": {
      "type": "object",
      "description": "The copilot value",
      "properties": {
        "enabled": {
          "type": "boolean",
          "description": "Copilot is enabled."
        },
        "liveOnQueue": {
          "type": "boolean",
          "description": "Copilot is live on selected queue."
        },
        "defaultLanguage": {
          "type": "string",
          "description": "Copilot default language, e.g. [en-US, es-US, es-ES]. Once set, it can not be modified."
        },
        "knowledgeAnswerConfig": {
          "type": "object",
          "description": "Knowledge Answer Config"
        },
        "summaryGenerationConfig": {
          "type": "object",
          "description": "Summary Generation Config"
        },
        "wrapupCodePredictionConfig": {
          "type": "object",
          "description": "Wrapup Code Prediction Config"
        },
        "answerGenerationConfig": {
          "type": "object",
          "description": "Answer Generation Config"
        },
        "nluEngineType": {
          "type": "string",
          "description": "Language understanding engine type.",
          "enum": [
            "NluV3"
          ]
        },
        "nluConfig": {
          "type": "object",
          "description": "Nlu Config"
        },
        "ruleEngineConfig": {
          "type": "object",
          "description": "Rule Engine Config"
        },
        "autoSearchConfig": {
          "type": "object",
          "description": "Auto Search Config"
        },
        "manualSearchConfig": {
          "type": "object",
          "description": "Manual Search Config"
        },
        "selfUri": {
          "type": "string",
          "description": "The URI for this object"
        }
      },
      "required": [
        "defaultLanguage",
        "liveOnQueue"
      ]
    },
    "createdBy": {
      "type": "object",
      "description": "Created By",
      "properties": {
        "id": {
          "type": "string",
          "description": "The globally unique identifier for the object."
        },
        "selfUri": {
          "type": "string",
          "description": "The URI for this object"
        }
      }
    },
    "dateCreated": {
      "type": "string",
      "description": "Date when the assistant was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "dateModified": {
      "type": "string",
      "description": "Date when the assistant was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "googleDialogflowConfig": {
      "type": "object",
      "description": "Google Dialogflow Config",
      "properties": {
        "integrationId": {
          "type": "string",
          "description": "The integration identifier with which the assistant will fetch transcriptions and knowledge suggestions."
        },
        "conversationProfiles": {
          "type": "array",
          "items": {
            "type": "object"
          },
          "description": "The conversation profiles for which the assistant will fetch transcription and knowledge suggestions."
        }
      },
      "required": [
        "conversationProfiles"
      ]
    },
    "id": {
      "type": "string",
      "description": "The globally unique identifier for the object."
    },
    "knowledgeSuggestionConfig": {
      "type": "object",
      "description": "Knowledge Suggestion Config",
      "properties": {
        "vendorName": {
          "type": "string",
          "description": "The name of vendor used for knowledge suggestions.",
          "enum": [
            "GoogleDialogflow",
            "GenesysKnowledge",
            "GenesysKnowledgeV3",
            "Unknown"
          ]
        },
        "knowledgeBase": {
          "type": "object",
          "description": "Knowledge Base"
        },
        "knowledgeBases": {
          "type": "array",
          "items": {
            "type": "object"
          },
          "description": "The knowledge bases to query based on dialect, when Genesys is the knowledge suggestions provider."
        },
        "receiveSegmentedArticles": {
          "type": "boolean",
          "description": "Include segmented articles in knowledge suggestions."
        }
      },
      "required": [
        "vendorName"
      ]
    },
    "modifiedBy": {
      "type": "object",
      "description": "Modified By",
      "properties": {
        "id": {
          "type": "string",
          "description": "The globally unique identifier for the object."
        },
        "selfUri": {
          "type": "string",
          "description": "The URI for this object"
        }
      }
    },
    "name": {
      "type": "string",
      "description": "The name of the assistant that will assist the agent."
    },
    "selfUri": {
      "type": "string",
      "description": "The URI for this object"
    },
    "state": {
      "type": "string",
      "description": "State of the assistant.",
      "enum": [
        "Active",
        "Inactive"
      ]
    },
    "transcriptionConfig": {
      "type": "object",
      "description": "Transcription Config",
      "properties": {
        "vendorName": {
          "type": "string",
          "description": "The name of the vendor used for speech transcription.",
          "enum": [
            "GoogleDialogflow",
            "Unknown",
            "Genesys"
          ]
        }
      },
      "required": [
        "vendorName"
      ]
    },
    "variationParent": {
      "type": "object",
      "description": "Variation Parent",
      "properties": {
        "id": {
          "type": "string",
          "description": "The id value"
        },
        "selfUri": {
          "type": "string",
          "description": "Self Uri"
        }
      }
    }
  },
  "required": [
    "PCID",
    "assistantId",
    "variationId",
    "copilot",
    "name",
    "transcriptionConfig"
  ]
}

genesys-agent-assistants_put_users_agentui_agents_autoanswer_agent_id_settings

Set agent auto answer settings Parameters:

Parameter	Type	Required	Default	Description
`agentId`	string	Yes	—	The agent to apply the auto answer settings to
`settings`	object	Yes	—	Map of conversation media type enabled status.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "agentId": {
      "type": "string",
      "description": "The agent to apply the auto answer settings to"
    },
    "settings": {
      "type": "object",
      "description": "Map of conversation media type enabled status."
    }
  },
  "required": [
    "PCID",
    "agentId",
    "settings"
  ]
}

⌘I

​Tools

​genesys-agent-assistants_delete_agentchecklist

​genesys-agent-assistants_delete_assistant

​genesys-agent-assistants_delete_assistant_queue

​genesys-agent-assistants_delete_assistant_queues

​genesys-agent-assistants_delete_assistant_variation

​genesys-agent-assistants_delete_users_agentui_agents_autoanswer_agent_id_settings

​genesys-agent-assistants_get_agentchecklist

​genesys-agent-assistants_get_agentchecklists

​genesys-agent-assistants_get_agentchecklists_languages

​genesys-agent-assistants_get_assistant

​genesys-agent-assistants_get_assistant_copilot

​genesys-agent-assistants_get_assistant_queue

​genesys-agent-assistants_get_assistant_queue_users_job

​genesys-agent-assistants_get_assistant_queues

​genesys-agent-assistants_get_assistant_variation

​genesys-agent-assistants_get_assistant_variations

​genesys-agent-assistants_get_assistants

​genesys-agent-assistants_get_copilot_featuresupport

​genesys-agent-assistants_get_queues

​genesys-agent-assistants_get_users_agentui_agents_autoanswer_agent_id_settings

​genesys-agent-assistants_patch_assistant

​genesys-agent-assistants_patch_assistant_queues

​genesys-agent-assistants_patch_users_agentui_agents_autoanswer_agent_id_settings

​genesys-agent-assistants_post_agentchecklists

​genesys-agent-assistants_post_assistant_queue_users_bulk_add

​genesys-agent-assistants_post_assistant_queue_users_bulk_remove

​genesys-agent-assistants_post_assistant_queue_users_jobs

​genesys-agent-assistants_post_assistant_queue_users_query

​genesys-agent-assistants_post_assistant_variations

​genesys-agent-assistants_post_assistants

​genesys-agent-assistants_put_agentchecklist

​genesys-agent-assistants_put_assistant_copilot

​genesys-agent-assistants_put_assistant_queue

​genesys-agent-assistants_put_assistant_variation

​genesys-agent-assistants_put_users_agentui_agents_autoanswer_agent_id_settings

Tools

genesys-agent-assistants_delete_agentchecklist

genesys-agent-assistants_delete_assistant

genesys-agent-assistants_delete_assistant_queue

genesys-agent-assistants_delete_assistant_queues

genesys-agent-assistants_delete_assistant_variation

genesys-agent-assistants_delete_users_agentui_agents_autoanswer_agent_id_settings

genesys-agent-assistants_get_agentchecklist

genesys-agent-assistants_get_agentchecklists

genesys-agent-assistants_get_agentchecklists_languages

genesys-agent-assistants_get_assistant

genesys-agent-assistants_get_assistant_copilot

genesys-agent-assistants_get_assistant_queue

genesys-agent-assistants_get_assistant_queue_users_job

genesys-agent-assistants_get_assistant_queues

genesys-agent-assistants_get_assistant_variation

genesys-agent-assistants_get_assistant_variations

genesys-agent-assistants_get_assistants

genesys-agent-assistants_get_copilot_featuresupport

genesys-agent-assistants_get_queues

genesys-agent-assistants_get_users_agentui_agents_autoanswer_agent_id_settings

genesys-agent-assistants_patch_assistant

genesys-agent-assistants_patch_assistant_queues

genesys-agent-assistants_patch_users_agentui_agents_autoanswer_agent_id_settings

genesys-agent-assistants_post_agentchecklists

genesys-agent-assistants_post_assistant_queue_users_bulk_add

genesys-agent-assistants_post_assistant_queue_users_bulk_remove

genesys-agent-assistants_post_assistant_queue_users_jobs

genesys-agent-assistants_post_assistant_queue_users_query

genesys-agent-assistants_post_assistant_variations

genesys-agent-assistants_post_assistants

genesys-agent-assistants_put_agentchecklist

genesys-agent-assistants_put_assistant_copilot

genesys-agent-assistants_put_assistant_queue

genesys-agent-assistants_put_assistant_variation

genesys-agent-assistants_put_users_agentui_agents_autoanswer_agent_id_settings