genesys-ai-studio

Server path: /genesys-ai-studio | Type: Application | PCID required: Yes

Tools

Tool	Description
`genesys-ai-studio_delete_conversations_summaries_setting`	Delete a summary setting.
`genesys-ai-studio_delete_guide_jobs`	Start the deletion of a guide.
`genesys-ai-studio_delete_virtualagent_jobs`	Start the deletion of a virtualAgent.
`genesys-ai-studio_get_conversations_summaries_setting`	Receive a summary setting.
`genesys-ai-studio_get_conversations_summaries_settings`	Get all summary settings.
`genesys-ai-studio_get_guide`	Get guide.
`genesys-ai-studio_get_guide_job`	Get the specified guide deletion job.
`genesys-ai-studio_get_guide_version`	Get a guide version.
`genesys-ai-studio_get_guide_version_job`	Get the status of the publishing job for this guide version.
`genesys-ai-studio_get_guides`	Get all guides.
`genesys-ai-studio_get_guides_job`	Get the status of the guide content generation job.
`genesys-ai-studio_get_virtualagent`	Get virtual agent.
`genesys-ai-studio_get_virtualagent_job`	Get a virtualAgent job.
`genesys-ai-studio_get_virtualagent_version`	Get a virtual agent version.
`genesys-ai-studio_get_virtualagent_version_job`	Get the status of the publishing job for this virtual agent version.
`genesys-ai-studio_get_virtualagents`	Get all virtual agents.
`genesys-ai-studio_patch_guide`	Update a guide.
`genesys-ai-studio_patch_guide_version`	Update a guide version.
`genesys-ai-studio_patch_virtualagent`	Update a virtual agent.
`genesys-ai-studio_patch_virtualagent_version`	Update a virtual agent version.
`genesys-ai-studio_post_conversations_summaries_preview`	Trigger summary preview event generation.
`genesys-ai-studio_post_conversations_summaries_settings`	Create a summary setting.
`genesys-ai-studio_post_guide_session_turns`	Add a turn to a guide session.
`genesys-ai-studio_post_guide_version_jobs`	Start the publishing of a guide version.
`genesys-ai-studio_post_guide_versions`	Create a guide version.
`genesys-ai-studio_post_guides`	Create a guide.
`genesys-ai-studio_post_guides_jobs`	Start a guide content generation job.
`genesys-ai-studio_post_guides_uploads`	Generate presigned URL for uploading a file content to generate guide
`genesys-ai-studio_post_virtualagent_version_jobs`	Start the publishing of a virtual agent version.
`genesys-ai-studio_post_virtualagent_versions`	Create a virtual agent version.
`genesys-ai-studio_post_virtualagents`	Create a virtual agent.
`genesys-ai-studio_put_conversations_summaries_setting`	Update a summary setting.

genesys-ai-studio_delete_conversations_summaries_setting

Delete a summary setting. Parameters:

Parameter	Type	Required	Default	Description
`summarySettingId`	string	Yes	—	Summary setting id

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "summarySettingId": {
      "type": "string",
      "description": "Summary setting id"
    }
  },
  "required": [
    "PCID",
    "summarySettingId"
  ]
}

genesys-ai-studio_delete_guide_jobs

Start the deletion of a guide. Parameters:

Parameter	Type	Required	Default	Description
`guideId`	string	Yes	—	Guide ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "guideId": {
      "type": "string",
      "description": "Guide ID"
    }
  },
  "required": [
    "PCID",
    "guideId"
  ]
}

genesys-ai-studio_delete_virtualagent_jobs

Start the deletion of a virtualAgent. Parameters:

Parameter	Type	Required	Default	Description
`virtualAgentId`	string	Yes	—	Virtual Agent ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "virtualAgentId": {
      "type": "string",
      "description": "Virtual Agent ID"
    }
  },
  "required": [
    "PCID",
    "virtualAgentId"
  ]
}

genesys-ai-studio_get_conversations_summaries_setting

Receive a summary setting. Parameters:

Parameter	Type	Required	Default	Description
`summarySettingId`	string	Yes	—	Summary setting id

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "summarySettingId": {
      "type": "string",
      "description": "Summary setting id"
    }
  },
  "required": [
    "PCID",
    "summarySettingId"
  ]
}

genesys-ai-studio_get_conversations_summaries_settings

Get all summary settings. Parameters:

Parameter	Type	Required	Default	Description
`pageNumber`	integer	No	—	Page number.
`pageSize`	integer	No	—	Page size. The maximum page size is 100.
`name`	string	No	—	Filter by partially matching name - case insensitive.
`sortOrder`	string	No	—	Sort Order. Default value desc.
`language`	string	No	—	Filter by matching language - case insensitive.
`sortBy`	string	No	—	Sort by. Default value dateModified.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "pageNumber": {
      "type": "integer",
      "description": "Page number."
    },
    "pageSize": {
      "type": "integer",
      "description": "Page size. The maximum page size is 100."
    },
    "name": {
      "type": "string",
      "description": "Filter by partially matching name - case insensitive."
    },
    "sortOrder": {
      "type": "string",
      "description": "Sort Order. Default value desc.",
      "enum": [
        "asc",
        "desc"
      ]
    },
    "language": {
      "type": "string",
      "description": "Filter by matching language - case insensitive."
    },
    "sortBy": {
      "type": "string",
      "description": "Sort by. Default value dateModified.",
      "enum": [
        "dateModified",
        "name"
      ]
    }
  },
  "required": [
    "PCID"
  ]
}

genesys-ai-studio_get_guide

Get guide. Parameters:

Parameter	Type	Required	Default	Description
`guideId`	string	Yes	—	Guide ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "guideId": {
      "type": "string",
      "description": "Guide ID"
    }
  },
  "required": [
    "PCID",
    "guideId"
  ]
}

genesys-ai-studio_get_guide_job

Get the specified guide deletion job. Parameters:

Parameter	Type	Required	Default	Description
`guideId`	string	Yes	—	Guide ID
`jobId`	string	Yes	—	Job Id

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "guideId": {
      "type": "string",
      "description": "Guide ID"
    },
    "jobId": {
      "type": "string",
      "description": "Job Id"
    }
  },
  "required": [
    "PCID",
    "guideId",
    "jobId"
  ]
}

genesys-ai-studio_get_guide_version

Get a guide version. Parameters:

Parameter	Type	Required	Default	Description
`guideId`	string	Yes	—	Guide ID
`versionId`	string	Yes	—	Version ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "guideId": {
      "type": "string",
      "description": "Guide ID"
    },
    "versionId": {
      "type": "string",
      "description": "Version ID"
    }
  },
  "required": [
    "PCID",
    "guideId",
    "versionId"
  ]
}

genesys-ai-studio_get_guide_version_job

Get the status of the publishing job for this guide version. Parameters:

Parameter	Type	Required	Default	Description
`guideId`	string	Yes	—	Guide ID
`versionId`	string	Yes	—	Version ID
`jobId`	string	Yes	—	Job Id

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "guideId": {
      "type": "string",
      "description": "Guide ID"
    },
    "versionId": {
      "type": "string",
      "description": "Version ID"
    },
    "jobId": {
      "type": "string",
      "description": "Job Id"
    }
  },
  "required": [
    "PCID",
    "guideId",
    "versionId",
    "jobId"
  ]
}

genesys-ai-studio_get_guides

Get all guides. Parameters:

Parameter	Type	Required	Default	Description
`name`	string	No	—	Filter by matching name - case insensitive.
`nameContains`	string	No	—	Filter by name contains - case insensitive.
`status`	string	No	—	Filter by status.
`sortBy`	string	No	—	Sort by. Default value dateModified.
`sortOrder`	string	No	—	Sort Order. Default value desc.
`pageNumber`	integer	No	—	Page number.
`pageSize`	integer	No	—	Page size. The maximum page size is 100.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "name": {
      "type": "string",
      "description": "Filter by matching name - case insensitive."
    },
    "nameContains": {
      "type": "string",
      "description": "Filter by name contains - case insensitive."
    },
    "status": {
      "type": "string",
      "description": "Filter by status.",
      "enum": [
        "Published",
        "Draft"
      ]
    },
    "sortBy": {
      "type": "string",
      "description": "Sort by. Default value dateModified.",
      "enum": [
        "dateModified",
        "name",
        "status"
      ]
    },
    "sortOrder": {
      "type": "string",
      "description": "Sort Order. Default value desc.",
      "enum": [
        "asc",
        "desc"
      ]
    },
    "pageNumber": {
      "type": "integer",
      "description": "Page number."
    },
    "pageSize": {
      "type": "integer",
      "description": "Page size. The maximum page size is 100."
    }
  },
  "required": [
    "PCID"
  ]
}

genesys-ai-studio_get_guides_job

Get the status of the guide content generation job. Parameters:

Parameter	Type	Required	Default	Description
`jobId`	string	Yes	—	Job Id

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "jobId": {
      "type": "string",
      "description": "Job Id"
    }
  },
  "required": [
    "PCID",
    "jobId"
  ]
}

genesys-ai-studio_get_virtualagent

Get virtual agent. Parameters:

Parameter	Type	Required	Default	Description
`virtualAgentId`	string	Yes	—	Virtual Agent ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "virtualAgentId": {
      "type": "string",
      "description": "Virtual Agent ID"
    }
  },
  "required": [
    "PCID",
    "virtualAgentId"
  ]
}

genesys-ai-studio_get_virtualagent_job

Get a virtualAgent job. Parameters:

Parameter	Type	Required	Default	Description
`virtualAgentId`	string	Yes	—	Virtual Agent ID
`jobId`	string	Yes	—	Job Id

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "virtualAgentId": {
      "type": "string",
      "description": "Virtual Agent ID"
    },
    "jobId": {
      "type": "string",
      "description": "Job Id"
    }
  },
  "required": [
    "PCID",
    "virtualAgentId",
    "jobId"
  ]
}

genesys-ai-studio_get_virtualagent_version

Get a virtual agent version. Parameters:

Parameter	Type	Required	Default	Description
`virtualAgentId`	string	Yes	—	Virtual Agent ID
`versionId`	string	Yes	—	Version ID

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "virtualAgentId": {
      "type": "string",
      "description": "Virtual Agent ID"
    },
    "versionId": {
      "type": "string",
      "description": "Version ID"
    }
  },
  "required": [
    "PCID",
    "virtualAgentId",
    "versionId"
  ]
}

genesys-ai-studio_get_virtualagent_version_job

Get the status of the publishing job for this virtual agent version. Parameters:

Parameter	Type	Required	Default	Description
`virtualAgentId`	string	Yes	—	Virtual Agent ID
`versionId`	string	Yes	—	Version ID
`jobId`	string	Yes	—	Job Id

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "virtualAgentId": {
      "type": "string",
      "description": "Virtual Agent ID"
    },
    "versionId": {
      "type": "string",
      "description": "Version ID"
    },
    "jobId": {
      "type": "string",
      "description": "Job Id"
    }
  },
  "required": [
    "PCID",
    "virtualAgentId",
    "versionId",
    "jobId"
  ]
}

genesys-ai-studio_get_virtualagents

Get all virtual agents. Parameters:

Parameter	Type	Required	Default	Description
`name`	string	No	—	Filter by matching name - case insensitive.
`nameContains`	string	No	—	Filter by name contains - case insensitive.
`status`	string	No	—	Filter by status.
`sortBy`	string	No	—	Sort by. Default value dateModified.
`sortOrder`	string	No	—	Sort Order. Default value desc.
`pageNumber`	integer	No	—	Page number.
`pageSize`	integer	No	—	Page size. The maximum page size is 100.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "name": {
      "type": "string",
      "description": "Filter by matching name - case insensitive."
    },
    "nameContains": {
      "type": "string",
      "description": "Filter by name contains - case insensitive."
    },
    "status": {
      "type": "string",
      "description": "Filter by status.",
      "enum": [
        "Draft",
        "Published"
      ]
    },
    "sortBy": {
      "type": "string",
      "description": "Sort by. Default value dateModified.",
      "enum": [
        "dateModified",
        "name",
        "status"
      ]
    },
    "sortOrder": {
      "type": "string",
      "description": "Sort Order. Default value desc.",
      "enum": [
        "asc",
        "desc"
      ]
    },
    "pageNumber": {
      "type": "integer",
      "description": "Page number."
    },
    "pageSize": {
      "type": "integer",
      "description": "Page size. The maximum page size is 100."
    }
  },
  "required": [
    "PCID"
  ]
}

genesys-ai-studio_patch_guide

Update a guide. Parameters:

Parameter	Type	Required	Default	Description
`guideId`	string	Yes	—	Guide ID
`name`	string	No	—	The name of the guide.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "guideId": {
      "type": "string",
      "description": "Guide ID"
    },
    "name": {
      "type": "string",
      "description": "The name of the guide."
    }
  },
  "required": [
    "PCID",
    "guideId"
  ]
}

genesys-ai-studio_patch_guide_version

Update a guide version. Parameters:

Parameter	Type	Required	Default	Description
`guideId`	string	Yes	—	Guide ID
`versionId`	string	Yes	—	Version ID
`instruction`	string	No	—	The instruction given to this version of the guide, for how it should behave when interacting with a User.
`knowledgeSettings`	object	No	—	Knowledge Settings
`resources`	object	No	—	The resources value
`variables`	object[]	No	—	The variables associated with this version of the guide. Includes input variables (provided) and output variables (captured during execution).

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "guideId": {
      "type": "string",
      "description": "Guide ID"
    },
    "versionId": {
      "type": "string",
      "description": "Version ID"
    },
    "instruction": {
      "type": "string",
      "description": "The instruction given to this version of the guide, for how it should behave when interacting with a User."
    },
    "knowledgeSettings": {
      "type": "object",
      "description": "Knowledge Settings",
      "properties": {
        "knowledgeId": {
          "type": "string",
          "description": "The ID of the knowledge settings to use"
        },
        "description": {
          "type": "string",
          "description": "Description of the knowledge settings"
        },
        "knowledgeType": {
          "type": "string",
          "description": "The type of the knowledge settings (Standard or Enhanced)",
          "enum": [
            "Standard",
            "Enhanced"
          ]
        },
        "inheritFromExternal": {
          "type": "boolean",
          "description": "Whether to inherit knowledge settings from externalIf disabled, query detection is always enabled on the guide."
        }
      }
    },
    "resources": {
      "type": "object",
      "description": "The resources value",
      "properties": {
        "dataActions": {
          "type": "array",
          "items": {
            "type": "object"
          },
          "description": "The data actions associated with this version of the guide."
        }
      }
    },
    "variables": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "name": {
            "type": "string",
            "description": "The name of the variable."
          },
          "type": {
            "type": "string",
            "enum": [
              "String",
              "Integer",
              "Number",
              "Boolean",
              "Date",
              "List"
            ],
            "description": "The data type of the variable."
          },
          "scope": {
            "type": "string",
            "enum": [
              "Input",
              "Output",
              "InputAndOutput",
              "GuideOnly"
            ],
            "description": "The scope that determines the variable's usage context within Guides runtime."
          },
          "description": {
            "type": "string",
            "description": "The description of the variable used by Guides runtime for input/output handling."
          },
          "validation": {
            "type": "object",
            "description": "The validation value"
          },
          "listValues": {
            "type": "object",
            "description": "List Values"
          },
          "listVariables": {
            "type": "array",
            "items": {
              "type": "object"
            },
            "description": "The variables that the list result will be stored in. Only applicable when type is 'List'."
          }
        },
        "required": [
          "name",
          "scope",
          "type"
        ]
      },
      "description": "The variables associated with this version of the guide. Includes input variables (provided) and output variables (captured during execution)."
    }
  },
  "required": [
    "PCID",
    "guideId",
    "versionId"
  ]
}

genesys-ai-studio_patch_virtualagent

Update a virtual agent. Parameters:

Parameter	Type	Required	Default	Description
`virtualAgentId`	string	Yes	—	Virtual Agent ID
`imageUri`	string	No	—	The URI of the image for the virtual agent.
`name`	string	Yes	—	The name of the virtual agent.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "virtualAgentId": {
      "type": "string",
      "description": "Virtual Agent ID"
    },
    "imageUri": {
      "type": "string",
      "description": "The URI of the image for the virtual agent."
    },
    "name": {
      "type": "string",
      "description": "The name of the virtual agent."
    }
  },
  "required": [
    "PCID",
    "virtualAgentId",
    "name"
  ]
}

genesys-ai-studio_patch_virtualagent_version

Update a virtual agent version. Parameters:

Parameter	Type	Required	Default	Description
`virtualAgentId`	string	Yes	—	Virtual Agent ID
`versionId`	string	Yes	—	Version ID
`definition`	object	Yes	—	Definition of a virtual agent version.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "virtualAgentId": {
      "type": "string",
      "description": "Virtual Agent ID"
    },
    "versionId": {
      "type": "string",
      "description": "Version ID"
    },
    "definition": {
      "type": "object",
      "description": "Definition of a virtual agent version.",
      "properties": {
        "role": {
          "type": "string",
          "description": "A brief description of the virtual agent's high-level capabilities. Specific policies go in the instructions field."
        },
        "instructions": {
          "type": "array",
          "items": {
            "type": "string"
          },
          "description": "List of instructions, rules, or guidelines the virtual agent must always follow."
        },
        "guardrails": {
          "type": "object",
          "description": "Guardrail rules for a virtual agent."
        },
        "tools": {
          "type": "array",
          "items": {
            "type": "object"
          },
          "description": "Tools available to the virtual agent. Each tool is a single action the virtual agent can take, and the virtual agent can call multiple tools in a single turn before responding to the user."
        },
        "types": {
          "type": "array",
          "items": {
            "type": "object"
          },
          "description": "Types the virtual agent can use for tool inputs, return types, and errors."
        },
        "events": {
          "type": "array",
          "items": {
            "type": "object"
          },
          "description": "Event settings for the virtual agent. Guardrails events configure generated guardrail behavior."
        },
        "settings": {
          "type": "object",
          "description": "Runtime behavior settings for a virtual agent."
        }
      },
      "required": [
        "instructions",
        "role"
      ]
    }
  },
  "required": [
    "PCID",
    "virtualAgentId",
    "versionId",
    "definition"
  ]
}

genesys-ai-studio_post_conversations_summaries_preview

Trigger summary preview event generation. Parameters:

Parameter	Type	Required	Default	Description
`summaryPreviewSessionId`	string	Yes	—	Session identifier of the summary preview.
`summarySetting`	object	Yes	—	Summary Setting
`transcript`	string	Yes	—	Example transcript to preview with the setting.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "summaryPreviewSessionId": {
      "type": "string",
      "description": "Session identifier of the summary preview."
    },
    "summarySetting": {
      "type": "object",
      "description": "Summary Setting",
      "properties": {
        "id": {
          "type": "string",
          "description": "The globally unique identifier for the object."
        },
        "name": {
          "type": "string",
          "description": "Name of the summary setting."
        },
        "dateModified": {
          "type": "string",
          "description": "The date and time the setting was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
        },
        "interactionType": {
          "type": "string",
          "description": "The interaction type the setting can be used for",
          "enum": [
            "Live",
            "Email"
          ]
        },
        "language": {
          "type": "string",
          "description": "Language of the generated summary, e.g. en-US, it-IT."
        },
        "summaryType": {
          "type": "string",
          "description": "Level of detail of the generated summary.",
          "enum": [
            "Concise",
            "Detailed"
          ]
        },
        "format": {
          "type": "string",
          "description": "Format of the generated summary.",
          "enum": [
            "TextBlock",
            "BulletPoints",
            "GroupedTextBlocks",
            "GroupedBulletPoints"
          ]
        },
        "maskPII": {
          "type": "object",
          "description": "Mask PII"
        },
        "dateCreated": {
          "type": "string",
          "description": "The date and time the setting was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
        },
        "participantLabels": {
          "type": "object",
          "description": "Participant Labels"
        },
        "predefinedInsights": {
          "type": "array",
          "items": {
            "type": "string",
            "enum": [
              "ReasonForCall",
              "Resolution",
              "ActionItems"
            ]
          },
          "description": "Set which insights to include in the generated summary by default."
        },
        "customEntities": {
          "type": "array",
          "items": {
            "type": "object"
          },
          "description": "Custom entity definition."
        },
        "settingType": {
          "type": "string",
          "description": "Type of the summary setting.",
          "enum": [
            "Basic",
            "Prompt"
          ]
        },
        "prompt": {
          "type": "string",
          "description": "Custom prompt of summary setting."
        },
        "serviceType": {
          "type": "string",
          "description": "Service type for summarization. Can be 'Native' for Genesys native summarization engine or 'External' for external service. If specified as 'External', integrationId must be provided.",
          "enum": [
            "Native",
            "External"
          ]
        },
        "integrationId": {
          "type": "string",
          "description": "Integration ID for the external summarization service. Required when serviceType is External."
        },
        "timeoutDuration": {
          "type": "integer",
          "description": "Timeout duration in seconds for the external summarization service request."
        },
        "selfUri": {
          "type": "string",
          "description": "The URI for this object"
        }
      },
      "required": [
        "language",
        "name"
      ]
    },
    "transcript": {
      "type": "string",
      "description": "Example transcript to preview with the setting."
    }
  },
  "required": [
    "PCID",
    "summaryPreviewSessionId",
    "summarySetting",
    "transcript"
  ]
}

genesys-ai-studio_post_conversations_summaries_settings

Create a summary setting. Parameters:

Parameter	Type	Required	Default	Description
`customEntities`	object[]	No	—	Custom entity definition.
`dateCreated`	string	No	—	The date and time the setting was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`dateModified`	string	No	—	The date and time the setting was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`format`	string	No	—	Format of the generated summary.
`id`	string	No	—	The globally unique identifier for the object.
`integrationId`	string	No	—	Integration ID for the external summarization service. Required when serviceType is External.
`interactionType`	string	No	—	The interaction type the setting can be used for
`language`	string	Yes	—	Language of the generated summary, e.g. en-US, it-IT.
`maskPII`	object	No	—	Mask PII
`name`	string	Yes	—	Name of the summary setting.
`participantLabels`	object	No	—	Participant Labels
`predefinedInsights`	string[]	No	—	Set which insights to include in the generated summary by default.
`prompt`	string	No	—	Custom prompt of summary setting.
`selfUri`	string	No	—	The URI for this object
`serviceType`	string	No	—	Service type for summarization. Can be ‘Native’ for Genesys native summarization engine or ‘External’ for external service. If specified as ‘External’, integrationId must be provided.
`settingType`	string	No	—	Type of the summary setting.
`summaryType`	string	No	—	Level of detail of the generated summary.
`timeoutDuration`	integer	No	—	Timeout duration in seconds for the external summarization service request.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "customEntities": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "label": {
            "type": "string",
            "description": "Label how the entity should be called."
          },
          "description": {
            "type": "string",
            "description": "Describe the information the entity captures."
          }
        }
      },
      "description": "Custom entity definition."
    },
    "dateCreated": {
      "type": "string",
      "description": "The date and time the setting was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "dateModified": {
      "type": "string",
      "description": "The date and time the setting was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "format": {
      "type": "string",
      "description": "Format of the generated summary.",
      "enum": [
        "TextBlock",
        "BulletPoints",
        "GroupedTextBlocks",
        "GroupedBulletPoints"
      ]
    },
    "id": {
      "type": "string",
      "description": "The globally unique identifier for the object."
    },
    "integrationId": {
      "type": "string",
      "description": "Integration ID for the external summarization service. Required when serviceType is External."
    },
    "interactionType": {
      "type": "string",
      "description": "The interaction type the setting can be used for",
      "enum": [
        "Live",
        "Email"
      ]
    },
    "language": {
      "type": "string",
      "description": "Language of the generated summary, e.g. en-US, it-IT."
    },
    "maskPII": {
      "type": "object",
      "description": "Mask PII",
      "properties": {
        "all": {
          "type": "boolean",
          "description": "Toggle PII visibility in summary."
        }
      },
      "required": [
        "all"
      ]
    },
    "name": {
      "type": "string",
      "description": "Name of the summary setting."
    },
    "participantLabels": {
      "type": "object",
      "description": "Participant Labels",
      "properties": {
        "internal": {
          "type": "string",
          "description": "Specify how to refer the internal participant of the interaction."
        },
        "external": {
          "type": "string",
          "description": "Specify how to refer the external participant of the interaction."
        }
      }
    },
    "predefinedInsights": {
      "type": "array",
      "items": {
        "type": "string",
        "enum": [
          "ReasonForCall",
          "Resolution",
          "ActionItems"
        ]
      },
      "description": "Set which insights to include in the generated summary by default."
    },
    "prompt": {
      "type": "string",
      "description": "Custom prompt of summary setting."
    },
    "selfUri": {
      "type": "string",
      "description": "The URI for this object"
    },
    "serviceType": {
      "type": "string",
      "description": "Service type for summarization. Can be 'Native' for Genesys native summarization engine or 'External' for external service. If specified as 'External', integrationId must be provided.",
      "enum": [
        "Native",
        "External"
      ]
    },
    "settingType": {
      "type": "string",
      "description": "Type of the summary setting.",
      "enum": [
        "Basic",
        "Prompt"
      ]
    },
    "summaryType": {
      "type": "string",
      "description": "Level of detail of the generated summary.",
      "enum": [
        "Concise",
        "Detailed"
      ]
    },
    "timeoutDuration": {
      "type": "integer",
      "description": "Timeout duration in seconds for the external summarization service request."
    }
  },
  "required": [
    "PCID",
    "language",
    "name"
  ]
}

genesys-ai-studio_post_guide_session_turns

Add a turn to a guide session. Parameters:

Parameter	Type	Required	Default	Description
`guideId`	string	Yes	—	Guide ID
`guideSessionId`	string	Yes	—	Guide Session ID
`inputEvent`	object	Yes	—	Input Event
`inputVariables`	object[]	No	—	The input variables for this turn.
`knowledgeSettings`	object	No	—	Knowledge Settings
`languageCode`	string	Yes	—	The language code for this turn.
`entityVersion`	string	Yes	—	The version for this turn.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "guideId": {
      "type": "string",
      "description": "Guide ID"
    },
    "guideSessionId": {
      "type": "string",
      "description": "Guide Session ID"
    },
    "inputEvent": {
      "type": "object",
      "description": "Input Event",
      "properties": {
        "type": {
          "type": "string",
          "description": "The type of input event.",
          "enum": [
            "UserInput",
            "ReturnControl",
            "NoOp"
          ]
        },
        "text": {
          "type": "string",
          "description": "The text content of the input event."
        },
        "mode": {
          "type": "string",
          "description": "The input mode for this event.",
          "enum": [
            "Text"
          ]
        },
        "invocationId": {
          "type": "string",
          "description": "The invocation ID of the input event."
        },
        "invocations": {
          "type": "array",
          "items": {
            "type": "object"
          },
          "description": "The invocation data of the input event."
        }
      },
      "required": [
        "mode",
        "type"
      ]
    },
    "inputVariables": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "name": {
            "type": "string",
            "description": "The name of the variable."
          },
          "value": {
            "type": "string",
            "description": "The value of the variable."
          }
        }
      },
      "description": "The input variables for this turn."
    },
    "knowledgeSettings": {
      "type": "object",
      "description": "Knowledge Settings",
      "properties": {
        "knowledgeId": {
          "type": "string",
          "description": "The ID of the knowledge settings to use"
        },
        "description": {
          "type": "string",
          "description": "Description of the knowledge settings"
        },
        "knowledgeType": {
          "type": "string",
          "description": "The type of the knowledge settings (Standard or Enhanced)",
          "enum": [
            "Standard",
            "Enhanced"
          ]
        }
      }
    },
    "languageCode": {
      "type": "string",
      "description": "The language code for this turn."
    },
    "entityVersion": {
      "type": "string",
      "description": "The version for this turn."
    }
  },
  "required": [
    "PCID",
    "guideId",
    "guideSessionId",
    "inputEvent",
    "languageCode",
    "entityVersion"
  ]
}

genesys-ai-studio_post_guide_version_jobs

Start the publishing of a guide version. Parameters:

Parameter	Type	Required	Default	Description
`guideId`	string	Yes	—	Guide ID
`versionId`	string	Yes	—	Version ID
`guideVersion`	object	Yes	—	Guide Version

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "guideId": {
      "type": "string",
      "description": "Guide ID"
    },
    "versionId": {
      "type": "string",
      "description": "Version ID"
    },
    "guideVersion": {
      "type": "object",
      "description": "Guide Version",
      "properties": {
        "state": {
          "type": "string",
          "description": "The desired state of the guide version being published.",
          "enum": [
            "TestReady",
            "ProductionReady"
          ]
        }
      }
    }
  },
  "required": [
    "PCID",
    "guideId",
    "versionId",
    "guideVersion"
  ]
}

genesys-ai-studio_post_guide_versions

Create a guide version. Parameters:

Parameter	Type	Required	Default	Description
`guideId`	string	Yes	—	Guide ID
`instruction`	string	Yes	—	The instruction given to this version of the guide, for how it should behave when interacting with a User.
`knowledgeSettings`	object	No	—	Knowledge Settings
`resources`	object	No	—	The resources value
`variables`	object[]	No	—	The variables associated with this version of the guide. Includes input variables (provided) and output variables (captured during execution).

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "guideId": {
      "type": "string",
      "description": "Guide ID"
    },
    "instruction": {
      "type": "string",
      "description": "The instruction given to this version of the guide, for how it should behave when interacting with a User."
    },
    "knowledgeSettings": {
      "type": "object",
      "description": "Knowledge Settings",
      "properties": {
        "knowledgeId": {
          "type": "string",
          "description": "The ID of the knowledge settings to use"
        },
        "description": {
          "type": "string",
          "description": "Description of the knowledge settings"
        },
        "knowledgeType": {
          "type": "string",
          "description": "The type of the knowledge settings (Standard or Enhanced)",
          "enum": [
            "Standard",
            "Enhanced"
          ]
        },
        "inheritFromExternal": {
          "type": "boolean",
          "description": "Whether to inherit knowledge settings from externalIf disabled, query detection is always enabled on the guide."
        }
      }
    },
    "resources": {
      "type": "object",
      "description": "The resources value",
      "properties": {
        "dataActions": {
          "type": "array",
          "items": {
            "type": "object"
          },
          "description": "The data actions associated with this version of the guide."
        }
      }
    },
    "variables": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "name": {
            "type": "string",
            "description": "The name of the variable."
          },
          "type": {
            "type": "string",
            "enum": [
              "String",
              "Integer",
              "Number",
              "Boolean",
              "Date",
              "List"
            ],
            "description": "The data type of the variable."
          },
          "scope": {
            "type": "string",
            "enum": [
              "Input",
              "Output",
              "InputAndOutput",
              "GuideOnly"
            ],
            "description": "The scope that determines the variable's usage context within Guides runtime."
          },
          "description": {
            "type": "string",
            "description": "The description of the variable used by Guides runtime for input/output handling."
          },
          "validation": {
            "type": "object",
            "description": "The validation value"
          },
          "listValues": {
            "type": "object",
            "description": "List Values"
          },
          "listVariables": {
            "type": "array",
            "items": {
              "type": "object"
            },
            "description": "The variables that the list result will be stored in. Only applicable when type is 'List'."
          }
        },
        "required": [
          "name",
          "scope",
          "type"
        ]
      },
      "description": "The variables associated with this version of the guide. Includes input variables (provided) and output variables (captured during execution)."
    }
  },
  "required": [
    "PCID",
    "guideId",
    "instruction"
  ]
}

genesys-ai-studio_post_guides

Create a guide. Parameters:

Parameter	Type	Required	Default	Description
`name`	string	Yes	—	The name of the guide.
`source`	string	Yes	—	Indicates how the guide content was generated.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "name": {
      "type": "string",
      "description": "The name of the guide."
    },
    "source": {
      "type": "string",
      "description": "Indicates how the guide content was generated.",
      "enum": [
        "Manual",
        "Prompt",
        "Document",
        "Transcripts"
      ]
    }
  },
  "required": [
    "PCID",
    "name",
    "source"
  ]
}

genesys-ai-studio_post_guides_jobs

Start a guide content generation job. Parameters:

Parameter	Type	Required	Default	Description
`description`	string	No	—	The description that you wish to use to generate the guide content from.
`url`	string	No	—	The URL of the file you wish to use to generate the guide content from.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "description": {
      "type": "string",
      "description": "The description that you wish to use to generate the guide content from."
    },
    "url": {
      "type": "string",
      "description": "The URL of the file you wish to use to generate the guide content from."
    }
  },
  "required": [
    "PCID"
  ]
}

genesys-ai-studio_post_guides_uploads

Generate presigned URL for uploading a file content to generate guide Parameters:

Parameter	Type	Required	Default	Description
`contentMd5`	string	No	—	Content MD5 of the file to upload
`contentType`	string	No	—	The content type of the file to upload. Allows all MIME types
`fileName`	string	No	—	Name of the file to upload. It must not start with a dot and not end with a forward slash. Whitespace and the following characters are not allowed: {^}%`]”>[~<#\|
`serverSideEncryption`	string	No	—	Server Side Encryption
`signedUrlTimeoutSeconds`	integer	No	—	The number of seconds the presigned URL is valid for (from 1 to 604800 seconds). If none provided, defaults to 600 seconds

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "contentMd5": {
      "type": "string",
      "description": "Content MD5 of the file to upload"
    },
    "contentType": {
      "type": "string",
      "description": "The content type of the file to upload. Allows all MIME types"
    },
    "fileName": {
      "type": "string",
      "description": "Name of the file to upload. It must not start with a dot and not end with a forward slash. Whitespace and the following characters are not allowed: \\{^}%`]\">[~<#|"
    },
    "serverSideEncryption": {
      "type": "string",
      "description": "Server Side Encryption",
      "enum": [
        "AES256"
      ]
    },
    "signedUrlTimeoutSeconds": {
      "type": "integer",
      "description": "The number of seconds the presigned URL is valid for (from 1 to 604800 seconds). If none provided, defaults to 600 seconds"
    }
  },
  "required": [
    "PCID"
  ]
}

genesys-ai-studio_post_virtualagent_version_jobs

Start the publishing of a virtual agent version. Parameters:

Parameter	Type	Required	Default	Description
`virtualAgentId`	string	Yes	—	Virtual Agent ID
`versionId`	string	Yes	—	Version ID
`virtualAgentVersion`	object	Yes	—	Virtual Agent Version

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "virtualAgentId": {
      "type": "string",
      "description": "Virtual Agent ID"
    },
    "versionId": {
      "type": "string",
      "description": "Version ID"
    },
    "virtualAgentVersion": {
      "type": "object",
      "description": "Virtual Agent Version",
      "properties": {
        "status": {
          "type": "string",
          "description": "The status of the virtual agent version to update as part of this publish job.",
          "enum": [
            "TestReady",
            "ProductionReady"
          ]
        }
      },
      "required": [
        "status"
      ]
    }
  },
  "required": [
    "PCID",
    "virtualAgentId",
    "versionId",
    "virtualAgentVersion"
  ]
}

genesys-ai-studio_post_virtualagent_versions

Create a virtual agent version. Parameters:

Parameter	Type	Required	Default	Description
`virtualAgentId`	string	Yes	—	Virtual Agent ID
`definition`	object	Yes	—	Definition of a virtual agent version.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "virtualAgentId": {
      "type": "string",
      "description": "Virtual Agent ID"
    },
    "definition": {
      "type": "object",
      "description": "Definition of a virtual agent version.",
      "properties": {
        "role": {
          "type": "string",
          "description": "A brief description of the virtual agent's high-level capabilities. Specific policies go in the instructions field."
        },
        "instructions": {
          "type": "array",
          "items": {
            "type": "string"
          },
          "description": "List of instructions, rules, or guidelines the virtual agent must always follow."
        },
        "guardrails": {
          "type": "object",
          "description": "Guardrail rules for a virtual agent."
        },
        "tools": {
          "type": "array",
          "items": {
            "type": "object"
          },
          "description": "Tools available to the virtual agent. Each tool is a single action the virtual agent can take, and the virtual agent can call multiple tools in a single turn before responding to the user."
        },
        "types": {
          "type": "array",
          "items": {
            "type": "object"
          },
          "description": "Types the virtual agent can use for tool inputs, return types, and errors."
        },
        "events": {
          "type": "array",
          "items": {
            "type": "object"
          },
          "description": "Event settings for the virtual agent. Guardrails events configure generated guardrail behavior."
        },
        "settings": {
          "type": "object",
          "description": "Runtime behavior settings for a virtual agent."
        }
      },
      "required": [
        "instructions",
        "role"
      ]
    }
  },
  "required": [
    "PCID",
    "virtualAgentId",
    "definition"
  ]
}

genesys-ai-studio_post_virtualagents

Create a virtual agent. Parameters:

Parameter	Type	Required	Default	Description
`imageUri`	string	No	—	The URI of the image for the virtual agent.
`name`	string	Yes	—	The name of the virtual agent.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "imageUri": {
      "type": "string",
      "description": "The URI of the image for the virtual agent."
    },
    "name": {
      "type": "string",
      "description": "The name of the virtual agent."
    }
  },
  "required": [
    "PCID",
    "name"
  ]
}

genesys-ai-studio_put_conversations_summaries_setting

Update a summary setting. Parameters:

Parameter	Type	Required	Default	Description
`summarySettingId`	string	Yes	—	Summary setting id
`customEntities`	object[]	No	—	Custom entity definition.
`dateCreated`	string	No	—	The date and time the setting was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`dateModified`	string	No	—	The date and time the setting was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
`format`	string	No	—	Format of the generated summary.
`id`	string	No	—	The globally unique identifier for the object.
`integrationId`	string	No	—	Integration ID for the external summarization service. Required when serviceType is External.
`interactionType`	string	No	—	The interaction type the setting can be used for
`language`	string	Yes	—	Language of the generated summary, e.g. en-US, it-IT.
`maskPII`	object	No	—	Mask PII
`name`	string	Yes	—	Name of the summary setting.
`participantLabels`	object	No	—	Participant Labels
`predefinedInsights`	string[]	No	—	Set which insights to include in the generated summary by default.
`prompt`	string	No	—	Custom prompt of summary setting.
`selfUri`	string	No	—	The URI for this object
`serviceType`	string	No	—	Service type for summarization. Can be ‘Native’ for Genesys native summarization engine or ‘External’ for external service. If specified as ‘External’, integrationId must be provided.
`settingType`	string	No	—	Type of the summary setting.
`summaryType`	string	No	—	Level of detail of the generated summary.
`timeoutDuration`	integer	No	—	Timeout duration in seconds for the external summarization service request.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "summarySettingId": {
      "type": "string",
      "description": "Summary setting id"
    },
    "customEntities": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "label": {
            "type": "string",
            "description": "Label how the entity should be called."
          },
          "description": {
            "type": "string",
            "description": "Describe the information the entity captures."
          }
        }
      },
      "description": "Custom entity definition."
    },
    "dateCreated": {
      "type": "string",
      "description": "The date and time the setting was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "dateModified": {
      "type": "string",
      "description": "The date and time the setting was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    },
    "format": {
      "type": "string",
      "description": "Format of the generated summary.",
      "enum": [
        "TextBlock",
        "BulletPoints",
        "GroupedTextBlocks",
        "GroupedBulletPoints"
      ]
    },
    "id": {
      "type": "string",
      "description": "The globally unique identifier for the object."
    },
    "integrationId": {
      "type": "string",
      "description": "Integration ID for the external summarization service. Required when serviceType is External."
    },
    "interactionType": {
      "type": "string",
      "description": "The interaction type the setting can be used for",
      "enum": [
        "Live",
        "Email"
      ]
    },
    "language": {
      "type": "string",
      "description": "Language of the generated summary, e.g. en-US, it-IT."
    },
    "maskPII": {
      "type": "object",
      "description": "Mask PII",
      "properties": {
        "all": {
          "type": "boolean",
          "description": "Toggle PII visibility in summary."
        }
      },
      "required": [
        "all"
      ]
    },
    "name": {
      "type": "string",
      "description": "Name of the summary setting."
    },
    "participantLabels": {
      "type": "object",
      "description": "Participant Labels",
      "properties": {
        "internal": {
          "type": "string",
          "description": "Specify how to refer the internal participant of the interaction."
        },
        "external": {
          "type": "string",
          "description": "Specify how to refer the external participant of the interaction."
        }
      }
    },
    "predefinedInsights": {
      "type": "array",
      "items": {
        "type": "string",
        "enum": [
          "ReasonForCall",
          "Resolution",
          "ActionItems"
        ]
      },
      "description": "Set which insights to include in the generated summary by default."
    },
    "prompt": {
      "type": "string",
      "description": "Custom prompt of summary setting."
    },
    "selfUri": {
      "type": "string",
      "description": "The URI for this object"
    },
    "serviceType": {
      "type": "string",
      "description": "Service type for summarization. Can be 'Native' for Genesys native summarization engine or 'External' for external service. If specified as 'External', integrationId must be provided.",
      "enum": [
        "Native",
        "External"
      ]
    },
    "settingType": {
      "type": "string",
      "description": "Type of the summary setting.",
      "enum": [
        "Basic",
        "Prompt"
      ]
    },
    "summaryType": {
      "type": "string",
      "description": "Level of detail of the generated summary.",
      "enum": [
        "Concise",
        "Detailed"
      ]
    },
    "timeoutDuration": {
      "type": "integer",
      "description": "Timeout duration in seconds for the external summarization service request."
    }
  },
  "required": [
    "PCID",
    "summarySettingId",
    "language",
    "name"
  ]
}

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