genesys-case-management - Pinkfish - AI Agents & Workflows for Getting Work Done

Server path: /genesys-case-management | Type: Application | PCID required: Yes

Tools

Tool	Description
`genesys-case-management_delete_case`	Delete a Case.
`genesys-case-management_delete_caseplan`	Delete a Caseplan.
`genesys-case-management_delete_caseplan_dataschema`	Remove a data schema from a draft Caseplan.
`genesys-case-management_get_association`	Get a Case Association.
`genesys-case-management_get_associations`	Get a list of Case associations for the Case.
`genesys-case-management_get_case`	Get a Case.
`genesys-case-management_get_caseplan`	Get a Caseplan.
`genesys-case-management_get_caseplan_version`	Get a Caseplan version.
`genesys-case-management_get_caseplan_version_dataschemas`	Get the data schemas for a Caseplan version.
`genesys-case-management_get_caseplan_version_intakesettings`	Get the intake settings for a Caseplan version.
`genesys-case-management_get_caseplan_version_stageplan`	Get a Stageplan.
`genesys-case-management_get_caseplan_version_stageplan_stepplan`	Get a Stepplan.
`genesys-case-management_get_caseplan_version_stageplan_stepplans`	Get a list of Stepplans.
`genesys-case-management_get_caseplan_version_stageplans`	Get a list of Stageplans.
`genesys-case-management_get_caseplans`	Get a list of Caseplans.
`genesys-case-management_get_cases_externalcontact`	Get a list of Cases for an External Contact.
`genesys-case-management_get_cases_reference`	Get a Case by reference.
`genesys-case-management_get_stage`	Get a Stage.
`genesys-case-management_get_stage_step`	Get a Step.
`genesys-case-management_get_stage_steps`	Get a list of Steps.
`genesys-case-management_get_stages`	Get a list of Stages.
`genesys-case-management_get_terminate_job`	Get a Terminate Job for a Case.
`genesys-case-management_patch_caseplan`	Update the attributes of a Caseplan.
`genesys-case-management_patch_caseplan_stageplan`	Update the attributes of a Stageplan.
`genesys-case-management_patch_caseplan_stageplan_stepplan`	Update the attributes of a Stepplan.
`genesys-case-management_patch_datedue`	Update the due date of a Case.
`genesys-case-management_patch_priority`	Update priority of a Case.
`genesys-case-management_patch_summary`	Update summary of a Case.
`genesys-case-management_post_associations`	Create a Case association.
`genesys-case-management_post_caseplan_dataschemas`	Add a data schema to a draft Caseplan.
`genesys-case-management_post_caseplan_publish`	Publish Caseplan.
`genesys-case-management_post_caseplan_versions`	Create Caseplan version.
`genesys-case-management_post_caseplans`	Create a Caseplan.
`genesys-case-management_post_caseplans_query`	Query for Caseplans.
`genesys-case-management_post_cases`	Create a Case.
`genesys-case-management_post_cases_associations_query`	Query for Case associations by interaction.
`genesys-case-management_post_terminate_jobs`	Create a Terminate Job for a Case.
`genesys-case-management_put_caseplan_dataschema`	Update a data schema on a draft Caseplan.
`genesys-case-management_put_caseplan_intakesettings`	Update the intake settings for a Caseplan.

genesys-case-management_delete_case

Delete a Case. Parameters:

Parameter	Type	Required	Default	Description
`caseId`	string	Yes	—	Case identifier.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "caseId": {
      "type": "string",
      "description": "Case identifier."
    }
  },
  "required": [
    "PCID",
    "caseId"
  ]
}

genesys-case-management_delete_caseplan

Delete a Caseplan. Parameters:

Parameter	Type	Required	Default	Description
`caseplanId`	string	Yes	—	Caseplan identifier.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "caseplanId": {
      "type": "string",
      "description": "Caseplan identifier."
    }
  },
  "required": [
    "PCID",
    "caseplanId"
  ]
}

genesys-case-management_delete_caseplan_dataschema

Remove a data schema from a draft Caseplan. Parameters:

Parameter	Type	Required	Default	Description
`caseplanId`	string	Yes	—	Caseplan identifier.
`schemaKeyName`	string	Yes	—	Schema key (for example “default”).

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "caseplanId": {
      "type": "string",
      "description": "Caseplan identifier."
    },
    "schemaKeyName": {
      "type": "string",
      "description": "Schema key (for example \"default\")."
    }
  },
  "required": [
    "PCID",
    "caseplanId",
    "schemaKeyName"
  ]
}

genesys-case-management_get_association

Get a Case Association. Parameters:

Parameter	Type	Required	Default	Description
`caseId`	string	Yes	—	Case identifier.
`associationId`	string	Yes	—	Case association identifier.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "caseId": {
      "type": "string",
      "description": "Case identifier."
    },
    "associationId": {
      "type": "string",
      "description": "Case association identifier."
    }
  },
  "required": [
    "PCID",
    "caseId",
    "associationId"
  ]
}

genesys-case-management_get_associations

Get a list of Case associations for the Case. Parameters:

Parameter	Type	Required	Default	Description
`caseId`	string	Yes	—	Case identifier.
`before`	string	No	—	The cursor that points to the start of the set of entities that has been returned.
`after`	string	No	—	The cursor that points to the end of the set of entities that has been returned.
`pageSize`	string	No	—	Number of entities to return. Maximum of 200.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "caseId": {
      "type": "string",
      "description": "Case identifier."
    },
    "before": {
      "type": "string",
      "description": "The cursor that points to the start of the set of entities that has been returned."
    },
    "after": {
      "type": "string",
      "description": "The cursor that points to the end of the set of entities that has been returned."
    },
    "pageSize": {
      "type": "string",
      "description": "Number of entities to return. Maximum of 200."
    }
  },
  "required": [
    "PCID",
    "caseId"
  ]
}

genesys-case-management_get_case

Get a Case. Parameters:

Parameter	Type	Required	Default	Description
`caseId`	string	Yes	—	Case identifier.
`expands`	string	No	—	Fields to expand.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "caseId": {
      "type": "string",
      "description": "Case identifier."
    },
    "expands": {
      "type": "string",
      "description": "Fields to expand.",
      "enum": [
        "caseplan"
      ]
    }
  },
  "required": [
    "PCID",
    "caseId"
  ]
}

genesys-case-management_get_caseplan

Get a Caseplan. Parameters:

Parameter	Type	Required	Default	Description
`caseplanId`	string	Yes	—	Caseplan identifier.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "caseplanId": {
      "type": "string",
      "description": "Caseplan identifier."
    }
  },
  "required": [
    "PCID",
    "caseplanId"
  ]
}

genesys-case-management_get_caseplan_version

Get a Caseplan version. Parameters:

Parameter	Type	Required	Default	Description
`caseplanId`	string	Yes	—	Caseplan identifier.
`versionId`	string	Yes	—	Caseplan version identifier.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "caseplanId": {
      "type": "string",
      "description": "Caseplan identifier."
    },
    "versionId": {
      "type": "string",
      "description": "Caseplan version identifier."
    }
  },
  "required": [
    "PCID",
    "caseplanId",
    "versionId"
  ]
}

genesys-case-management_get_caseplan_version_dataschemas

Get the data schemas for a Caseplan version. Parameters:

Parameter	Type	Required	Default	Description
`caseplanId`	string	Yes	—	Caseplan identifier.
`versionId`	string	Yes	—	Caseplan version identifier.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "caseplanId": {
      "type": "string",
      "description": "Caseplan identifier."
    },
    "versionId": {
      "type": "string",
      "description": "Caseplan version identifier."
    }
  },
  "required": [
    "PCID",
    "caseplanId",
    "versionId"
  ]
}

genesys-case-management_get_caseplan_version_intakesettings

Get the intake settings for a Caseplan version. Parameters:

Parameter	Type	Required	Default	Description
`caseplanId`	string	Yes	—	Caseplan identifier.
`versionId`	string	Yes	—	Caseplan version identifier.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "caseplanId": {
      "type": "string",
      "description": "Caseplan identifier."
    },
    "versionId": {
      "type": "string",
      "description": "Caseplan version identifier."
    }
  },
  "required": [
    "PCID",
    "caseplanId",
    "versionId"
  ]
}

genesys-case-management_get_caseplan_version_stageplan

Get a Stageplan. Parameters:

Parameter	Type	Required	Default	Description
`caseplanId`	string	Yes	—	Caseplan identifier.
`versionId`	string	Yes	—	Caseplan version identifier.
`stageplanId`	string	Yes	—	Stageplan identifier.
`expands`	string[]	No	—	Fields to expand.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "caseplanId": {
      "type": "string",
      "description": "Caseplan identifier."
    },
    "versionId": {
      "type": "string",
      "description": "Caseplan version identifier."
    },
    "stageplanId": {
      "type": "string",
      "description": "Stageplan identifier."
    },
    "expands": {
      "type": "array",
      "items": {
        "type": "string",
        "enum": [
          "caseplan"
        ]
      },
      "description": "Fields to expand."
    }
  },
  "required": [
    "PCID",
    "caseplanId",
    "versionId",
    "stageplanId"
  ]
}

genesys-case-management_get_caseplan_version_stageplan_stepplan

Get a Stepplan. Parameters:

Parameter	Type	Required	Default	Description
`caseplanId`	string	Yes	—	Caseplan identifier.
`versionId`	string	Yes	—	Caseplan version identifier.
`stageplanId`	string	Yes	—	Stageplan identifier.
`stepplanId`	string	Yes	—	Stepplan identifier.
`expands`	string[]	No	—	Fields to expand.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "caseplanId": {
      "type": "string",
      "description": "Caseplan identifier."
    },
    "versionId": {
      "type": "string",
      "description": "Caseplan version identifier."
    },
    "stageplanId": {
      "type": "string",
      "description": "Stageplan identifier."
    },
    "stepplanId": {
      "type": "string",
      "description": "Stepplan identifier."
    },
    "expands": {
      "type": "array",
      "items": {
        "type": "string",
        "enum": [
          "stageplan",
          "caseplan",
          "worktype"
        ]
      },
      "description": "Fields to expand."
    }
  },
  "required": [
    "PCID",
    "caseplanId",
    "versionId",
    "stageplanId",
    "stepplanId"
  ]
}

genesys-case-management_get_caseplan_version_stageplan_stepplans

Get a list of Stepplans. Parameters:

Parameter	Type	Required	Default	Description
`caseplanId`	string	Yes	—	Caseplan identifier.
`versionId`	string	Yes	—	Caseplan version identifier.
`stageplanId`	string	Yes	—	Stageplan identifier.
`before`	string	No	—	The cursor that points to the start of the set of entities that has been returned.
`after`	string	No	—	The cursor that points to the end of the set of entities that has been returned.
`pageSize`	string	No	—	Number of entities to return. Maximum of 200.
`expands`	string[]	No	—	Fields to expand.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "caseplanId": {
      "type": "string",
      "description": "Caseplan identifier."
    },
    "versionId": {
      "type": "string",
      "description": "Caseplan version identifier."
    },
    "stageplanId": {
      "type": "string",
      "description": "Stageplan identifier."
    },
    "before": {
      "type": "string",
      "description": "The cursor that points to the start of the set of entities that has been returned."
    },
    "after": {
      "type": "string",
      "description": "The cursor that points to the end of the set of entities that has been returned."
    },
    "pageSize": {
      "type": "string",
      "description": "Number of entities to return. Maximum of 200."
    },
    "expands": {
      "type": "array",
      "items": {
        "type": "string",
        "enum": [
          "caseplan",
          "stageplan",
          "worktype"
        ]
      },
      "description": "Fields to expand."
    }
  },
  "required": [
    "PCID",
    "caseplanId",
    "versionId",
    "stageplanId"
  ]
}

genesys-case-management_get_caseplan_version_stageplans

Get a list of Stageplans. Parameters:

Parameter	Type	Required	Default	Description
`caseplanId`	string	Yes	—	Caseplan identifier.
`versionId`	string	Yes	—	Caseplan version identifier.
`before`	string	No	—	The cursor that points to the start of the set of entities that has been returned.
`after`	string	No	—	The cursor that points to the end of the set of entities that has been returned.
`pageSize`	string	No	—	Number of entities to return. Maximum of 200.
`expands`	string[]	No	—	Fields to expand.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "caseplanId": {
      "type": "string",
      "description": "Caseplan identifier."
    },
    "versionId": {
      "type": "string",
      "description": "Caseplan version identifier."
    },
    "before": {
      "type": "string",
      "description": "The cursor that points to the start of the set of entities that has been returned."
    },
    "after": {
      "type": "string",
      "description": "The cursor that points to the end of the set of entities that has been returned."
    },
    "pageSize": {
      "type": "string",
      "description": "Number of entities to return. Maximum of 200."
    },
    "expands": {
      "type": "array",
      "items": {
        "type": "string",
        "enum": [
          "caseplan"
        ]
      },
      "description": "Fields to expand."
    }
  },
  "required": [
    "PCID",
    "caseplanId",
    "versionId"
  ]
}

genesys-case-management_get_caseplans

Get a list of Caseplans. Parameters:

Parameter	Type	Required	Default	Description
`after`	string	No	—	Cursor that points to the end of the previously returned set of Caseplans.
`pageSize`	integer	No	—	Number of Caseplans to return. Maximum is 200.
`customerIntentId`	string	No	—	Filter by customer intent.
`divisionIds`	string	No	—	Filter by divisions.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "after": {
      "type": "string",
      "description": "Cursor that points to the end of the previously returned set of Caseplans."
    },
    "pageSize": {
      "type": "integer",
      "description": "Number of Caseplans to return. Maximum is 200."
    },
    "customerIntentId": {
      "type": "string",
      "description": "Filter by customer intent."
    },
    "divisionIds": {
      "type": "string",
      "description": "Filter by divisions."
    }
  },
  "required": [
    "PCID"
  ]
}

genesys-case-management_get_cases_externalcontact

Get a list of Cases for an External Contact. Parameters:

Parameter	Type	Required	Default	Description
`externalContactId`	string	Yes	—	External contact identifier.
`after`	string	No	—	Cursor pointing to the end of the previously returned page of Cases.
`pageSize`	integer	No	—	Number of Cases to return (maximum 200).
`divisionIds`	string	No	—	Filter by divisions.
`expands`	string[]	No	—	Fields to expand.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "externalContactId": {
      "type": "string",
      "description": "External contact identifier."
    },
    "after": {
      "type": "string",
      "description": "Cursor pointing to the end of the previously returned page of Cases."
    },
    "pageSize": {
      "type": "integer",
      "description": "Number of Cases to return (maximum 200)."
    },
    "divisionIds": {
      "type": "string",
      "description": "Filter by divisions."
    },
    "expands": {
      "type": "array",
      "items": {
        "type": "string",
        "enum": [
          "caseplan"
        ]
      },
      "description": "Fields to expand."
    }
  },
  "required": [
    "PCID",
    "externalContactId"
  ]
}

genesys-case-management_get_cases_reference

Get a Case by reference. Parameters:

Parameter	Type	Required	Default	Description
`referenceId`	string	Yes	—	Case reference.
`expands`	string	No	—	Fields to expand.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "referenceId": {
      "type": "string",
      "description": "Case reference."
    },
    "expands": {
      "type": "string",
      "description": "Fields to expand.",
      "enum": [
        "caseplan"
      ]
    }
  },
  "required": [
    "PCID",
    "referenceId"
  ]
}

genesys-case-management_get_stage

Get a Stage. Parameters:

Parameter	Type	Required	Default	Description
`caseId`	string	Yes	—	Case identifier.
`stageId`	string	Yes	—	Stage identifier.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "caseId": {
      "type": "string",
      "description": "Case identifier."
    },
    "stageId": {
      "type": "string",
      "description": "Stage identifier."
    }
  },
  "required": [
    "PCID",
    "caseId",
    "stageId"
  ]
}

genesys-case-management_get_stage_step

Get a Step. Parameters:

Parameter	Type	Required	Default	Description
`caseId`	string	Yes	—	Case identifier.
`stageId`	string	Yes	—	Stage identifier.
`stepId`	string	Yes	—	Step identifier.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "caseId": {
      "type": "string",
      "description": "Case identifier."
    },
    "stageId": {
      "type": "string",
      "description": "Stage identifier."
    },
    "stepId": {
      "type": "string",
      "description": "Step identifier."
    }
  },
  "required": [
    "PCID",
    "caseId",
    "stageId",
    "stepId"
  ]
}

genesys-case-management_get_stage_steps

Get a list of Steps. Parameters:

Parameter	Type	Required	Default	Description
`caseId`	string	Yes	—	Case identifier.
`stageId`	string	Yes	—	Stage identifier.
`before`	string	No	—	The cursor that points to the start of the set of entities that has been returned.
`after`	string	No	—	The cursor that points to the end of the set of entities that has been returned.
`pageSize`	string	No	—	Number of entities to return. Maximum of 200.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "caseId": {
      "type": "string",
      "description": "Case identifier."
    },
    "stageId": {
      "type": "string",
      "description": "Stage identifier."
    },
    "before": {
      "type": "string",
      "description": "The cursor that points to the start of the set of entities that has been returned."
    },
    "after": {
      "type": "string",
      "description": "The cursor that points to the end of the set of entities that has been returned."
    },
    "pageSize": {
      "type": "string",
      "description": "Number of entities to return. Maximum of 200."
    }
  },
  "required": [
    "PCID",
    "caseId",
    "stageId"
  ]
}

genesys-case-management_get_stages

Get a list of Stages. Parameters:

Parameter	Type	Required	Default	Description
`caseId`	string	Yes	—	Case identifier.
`before`	string	No	—	The cursor that points to the start of the set of entities that has been returned.
`after`	string	No	—	The cursor that points to the end of the set of entities that has been returned.
`pageSize`	string	No	—	Number of entities to return. Maximum of 200.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "caseId": {
      "type": "string",
      "description": "Case identifier."
    },
    "before": {
      "type": "string",
      "description": "The cursor that points to the start of the set of entities that has been returned."
    },
    "after": {
      "type": "string",
      "description": "The cursor that points to the end of the set of entities that has been returned."
    },
    "pageSize": {
      "type": "string",
      "description": "Number of entities to return. Maximum of 200."
    }
  },
  "required": [
    "PCID",
    "caseId"
  ]
}

genesys-case-management_get_terminate_job

Get a Terminate Job for a Case. Parameters:

Parameter	Type	Required	Default	Description
`caseId`	string	Yes	—	Case identifier.
`jobId`	string	Yes	—	Terminate Job identifier.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "caseId": {
      "type": "string",
      "description": "Case identifier."
    },
    "jobId": {
      "type": "string",
      "description": "Terminate Job identifier."
    }
  },
  "required": [
    "PCID",
    "caseId",
    "jobId"
  ]
}

genesys-case-management_patch_caseplan

Update the attributes of a Caseplan. Parameters:

Parameter	Type	Required	Default	Description
`caseplanId`	string	Yes	—	Caseplan identifier.
`customerIntentId`	string	No	—	The ID of the customer intent associated with this Caseplan.
`defaultCaseOwnerId`	string	No	—	The ID of the default owner of a Case created from the Caseplan. Must be a valid UUID.
`defaultDueDurationInSeconds`	integer	No	—	The default due duration in seconds for Cases created from the Caseplan. Valid range is between 1 and 31536000 seconds.
`defaultTtlSeconds`	integer	No	—	The default TTL in seconds for Cases created from the Caseplan. Valid range is between 86400 and 31536000 seconds.
`description`	string	No	—	The description of the Caseplan. Maximum length of 512 characters.
`divisionId`	string	No	—	The ID of the division the Caseplan belongs to. If divisionId is null or ’*’, the Caseplan will be divisionless.
`name`	string	No	—	The name of the Caseplan. Valid length between 3 and 256 characters.
`referencePrefix`	string	No	—	The reference of the Caseplan. Valid length between 2 and 8 alphanumeric characters.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "caseplanId": {
      "type": "string",
      "description": "Caseplan identifier."
    },
    "customerIntentId": {
      "type": "string",
      "description": "The ID of the customer intent associated with this Caseplan."
    },
    "defaultCaseOwnerId": {
      "type": "string",
      "description": "The ID of the default owner of a Case created from the Caseplan. Must be a valid UUID."
    },
    "defaultDueDurationInSeconds": {
      "type": "integer",
      "description": "The default due duration in seconds for Cases created from the Caseplan. Valid range is between 1 and 31536000 seconds."
    },
    "defaultTtlSeconds": {
      "type": "integer",
      "description": "The default TTL in seconds for Cases created from the Caseplan. Valid range is between 86400 and 31536000 seconds."
    },
    "description": {
      "type": "string",
      "description": "The description of the Caseplan. Maximum length of 512 characters."
    },
    "divisionId": {
      "type": "string",
      "description": "The ID of the division the Caseplan belongs to. If divisionId is null or '*', the Caseplan will be divisionless."
    },
    "name": {
      "type": "string",
      "description": "The name of the Caseplan. Valid length between 3 and 256 characters."
    },
    "referencePrefix": {
      "type": "string",
      "description": "The reference of the Caseplan. Valid length between 2 and 8 alphanumeric characters."
    }
  },
  "required": [
    "PCID",
    "caseplanId"
  ]
}

genesys-case-management_patch_caseplan_stageplan

Update the attributes of a Stageplan. Parameters:

Parameter	Type	Required	Default	Description
`caseplanId`	string	Yes	—	Caseplan identifier.
`stageplanId`	string	Yes	—	Stageplan identifier.
`description`	string	No	—	The description of the Stageplan. Maximum length of 512 characters.
`name`	string	No	—	The name of the Stageplan. Valid length between 3 and 256 characters.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "caseplanId": {
      "type": "string",
      "description": "Caseplan identifier."
    },
    "stageplanId": {
      "type": "string",
      "description": "Stageplan identifier."
    },
    "description": {
      "type": "string",
      "description": "The description of the Stageplan. Maximum length of 512 characters."
    },
    "name": {
      "type": "string",
      "description": "The name of the Stageplan. Valid length between 3 and 256 characters."
    }
  },
  "required": [
    "PCID",
    "caseplanId",
    "stageplanId"
  ]
}

genesys-case-management_patch_caseplan_stageplan_stepplan

Update the attributes of a Stepplan. Parameters:

Parameter	Type	Required	Default	Description
`caseplanId`	string	Yes	—	Caseplan identifier.
`stageplanId`	string	Yes	—	Stageplan identifier.
`stepplanId`	string	Yes	—	Stepplan identifier.
`activityType`	string	No	—	The activity type of the Stepplan.
`description`	string	No	—	The description of the Stepplan. Maximum length of 512 characters.
`name`	string	No	—	The name of the Stepplan. Valid length between 3 and 256 characters.
`workitemSettings`	object	No	—	Workitem Settings

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "caseplanId": {
      "type": "string",
      "description": "Caseplan identifier."
    },
    "stageplanId": {
      "type": "string",
      "description": "Stageplan identifier."
    },
    "stepplanId": {
      "type": "string",
      "description": "Stepplan identifier."
    },
    "activityType": {
      "type": "string",
      "description": "The activity type of the Stepplan.",
      "enum": [
        "Unknown",
        "None",
        "Workitem"
      ]
    },
    "description": {
      "type": "string",
      "description": "The description of the Stepplan. Maximum length of 512 characters."
    },
    "name": {
      "type": "string",
      "description": "The name of the Stepplan. Valid length between 3 and 256 characters."
    },
    "workitemSettings": {
      "type": "object",
      "description": "Workitem Settings",
      "properties": {
        "worktypeId": {
          "type": "string",
          "description": "The UUID of the Worktype."
        }
      }
    }
  },
  "required": [
    "PCID",
    "caseplanId",
    "stageplanId",
    "stepplanId"
  ]
}

genesys-case-management_patch_datedue

Update the due date of a Case. Parameters:

Parameter	Type	Required	Default	Description
`caseId`	string	Yes	—	Case identifier.
`dateDue`	string	Yes	—	The due date of the Case. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "caseId": {
      "type": "string",
      "description": "Case identifier."
    },
    "dateDue": {
      "type": "string",
      "description": "The due date of the Case. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"
    }
  },
  "required": [
    "PCID",
    "caseId",
    "dateDue"
  ]
}

genesys-case-management_patch_priority

Update priority of a Case. Parameters:

Parameter	Type	Required	Default	Description
`caseId`	string	Yes	—	Case identifier.
`priority`	string	Yes	—	The priority of the Case.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "caseId": {
      "type": "string",
      "description": "Case identifier."
    },
    "priority": {
      "type": "string",
      "description": "The priority of the Case.",
      "enum": [
        "Unknown",
        "Urgent",
        "High",
        "Medium",
        "Low"
      ]
    }
  },
  "required": [
    "PCID",
    "caseId",
    "priority"
  ]
}

genesys-case-management_patch_summary

Update summary of a Case. Parameters:

Parameter	Type	Required	Default	Description
`caseId`	string	Yes	—	Case identifier.
`summary`	string	Yes	—	Overview information for the Case. Valid length between 3 and 512 characters.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "caseId": {
      "type": "string",
      "description": "Case identifier."
    },
    "summary": {
      "type": "string",
      "description": "Overview information for the Case. Valid length between 3 and 512 characters."
    }
  },
  "required": [
    "PCID",
    "caseId",
    "summary"
  ]
}

genesys-case-management_post_associations

Create a Case association. Parameters:

Parameter	Type	Required	Default	Description
`caseId`	string	Yes	—	Case identifier.
`conversationId`	string	No	—	The ID of the Conversation to associate with the Case.
`workitemId`	string	No	—	The ID of the Workitem to associate with the Case.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "caseId": {
      "type": "string",
      "description": "Case identifier."
    },
    "conversationId": {
      "type": "string",
      "description": "The ID of the Conversation to associate with the Case."
    },
    "workitemId": {
      "type": "string",
      "description": "The ID of the Workitem to associate with the Case."
    }
  },
  "required": [
    "PCID",
    "caseId"
  ]
}

genesys-case-management_post_caseplan_dataschemas

Add a data schema to a draft Caseplan. Parameters:

Parameter	Type	Required	Default	Description
`caseplanId`	string	Yes	—	Caseplan identifier.
`id`	string	Yes	—	The schema ID.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "caseplanId": {
      "type": "string",
      "description": "Caseplan identifier."
    },
    "id": {
      "type": "string",
      "description": "The schema ID."
    }
  },
  "required": [
    "PCID",
    "caseplanId",
    "id"
  ]
}

genesys-case-management_post_caseplan_publish

Publish Caseplan. Parameters:

Parameter	Type	Required	Default	Description
`caseplanId`	string	Yes	—	Caseplan identifier.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "caseplanId": {
      "type": "string",
      "description": "Caseplan identifier."
    }
  },
  "required": [
    "PCID",
    "caseplanId"
  ]
}

genesys-case-management_post_caseplan_versions

Create Caseplan version. Parameters:

Parameter	Type	Required	Default	Description
`caseplanId`	string	Yes	—	Caseplan identifier.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "caseplanId": {
      "type": "string",
      "description": "Caseplan identifier."
    }
  },
  "required": [
    "PCID",
    "caseplanId"
  ]
}

genesys-case-management_post_caseplans

Create a Caseplan. Parameters:

Parameter	Type	Required	Default	Description
`customerIntentId`	string	Yes	—	The ID of the customer intent associated with this Caseplan.
`dataSchemas`	object[]	No	—	The schemas that define all data for Cases from this Caseplan. The schema must be defined in the TaskManagement namespace. Omit or leave null to create a draft Caseplan without a schema; assign a schema before publish.
`defaultCaseOwnerId`	string	No	—	The ID of the default owner of a Case created from the Caseplan.
`defaultDueDurationInSeconds`	integer	No	—	The default due duration in seconds for Cases created from the Caseplan. Valid range is between 1 and 31536000 seconds.
`defaultTtlSeconds`	integer	No	—	The default TTL in seconds for Cases created from the Caseplan. Valid range is between 86400 and 31536000 seconds.
`description`	string	No	—	The description of the Caseplan. Maximum length of 512 characters.
`divisionId`	string	Yes	—	The ID of the division the Caseplan belongs to. Use ’*’ for divisionless Caseplans.
`intakeSettings`	object[]	No	—	The intake format when collecting data for a Case from this Caseplan. There can be a maximum of 10 IntakeSettings defined for a Caseplan.
`name`	string	Yes	—	The name of the Caseplan. Valid length between 3 and 256 characters.
`referencePrefix`	string	Yes	—	The prefix of the Caseplan reference. Valid length between 2 and 8 alphanumeric characters.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "customerIntentId": {
      "type": "string",
      "description": "The ID of the customer intent associated with this Caseplan."
    },
    "dataSchemas": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "id": {
            "type": "string",
            "description": "The schema ID."
          },
          "selfUri": {
            "type": "string",
            "format": "uri",
            "description": "The URI for this object"
          }
        },
        "required": [
          "id"
        ]
      },
      "description": "The schemas that define all data for Cases from this Caseplan. The schema must be defined in the TaskManagement namespace. Omit or leave null to create a draft Caseplan without a schema; assign a schema before publish."
    },
    "defaultCaseOwnerId": {
      "type": "string",
      "description": "The ID of the default owner of a Case created from the Caseplan."
    },
    "defaultDueDurationInSeconds": {
      "type": "integer",
      "description": "The default due duration in seconds for Cases created from the Caseplan. Valid range is between 1 and 31536000 seconds."
    },
    "defaultTtlSeconds": {
      "type": "integer",
      "description": "The default TTL in seconds for Cases created from the Caseplan. Valid range is between 86400 and 31536000 seconds."
    },
    "description": {
      "type": "string",
      "description": "The description of the Caseplan. Maximum length of 512 characters."
    },
    "divisionId": {
      "type": "string",
      "description": "The ID of the division the Caseplan belongs to. Use '*' for divisionless Caseplans."
    },
    "intakeSettings": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "property": {
            "type": "string",
            "description": "The property name for this intake setting."
          },
          "required": {
            "type": "boolean",
            "description": "Whether this property is required for intake."
          },
          "displayOrder": {
            "type": "integer",
            "format": "int32",
            "description": "The display order for this property."
          }
        },
        "required": [
          "displayOrder",
          "property",
          "required"
        ]
      },
      "description": "The intake format when collecting data for a Case from this Caseplan. There can be a maximum of 10 IntakeSettings defined for a Caseplan."
    },
    "name": {
      "type": "string",
      "description": "The name of the Caseplan. Valid length between 3 and 256 characters."
    },
    "referencePrefix": {
      "type": "string",
      "description": "The prefix of the Caseplan reference. Valid length between 2 and 8 alphanumeric characters."
    }
  },
  "required": [
    "PCID",
    "customerIntentId",
    "divisionId",
    "name",
    "referencePrefix"
  ]
}

genesys-case-management_post_caseplans_query

Query for Caseplans. Parameters:

Parameter	Type	Required	Default	Description
`after`	string	No	—	Cursor for pagination. Use the “after” value from the previous response.
`divisionIds`	string[]	No	—	Divisions to filter by. Accepts a list of UUIDs and/or ’*’.
`name`	string	No	—	Filter by Caseplan name (case-insensitive, partial match). Omitting name returns all Caseplans (subject to pagination).
`nameSearchType`	string	No	—	Type of name search to perform. Default is BEGINS_WITH.
`pageSize`	integer	No	—	Number of results per page. Maximum is 200. Default is 25.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "after": {
      "type": "string",
      "description": "Cursor for pagination. Use the \"after\" value from the previous response."
    },
    "divisionIds": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "Divisions to filter by. Accepts a list of UUIDs and/or '*'."
    },
    "name": {
      "type": "string",
      "description": "Filter by Caseplan name (case-insensitive, partial match). Omitting name returns all Caseplans (subject to pagination)."
    },
    "nameSearchType": {
      "type": "string",
      "description": "Type of name search to perform. Default is BEGINS_WITH.",
      "enum": [
        "BEGINS_WITH",
        "CONTAINS"
      ]
    },
    "pageSize": {
      "type": "integer",
      "description": "Number of results per page. Maximum is 200. Default is 25."
    }
  },
  "required": [
    "PCID"
  ]
}

genesys-case-management_post_cases

Create a Case. Parameters:

Parameter	Type	Required	Default	Description
`caseplanId`	string	Yes	—	The ID of the Caseplan used to create the Case.
`conversationId`	string	No	—	The ID of the Conversation associated with the Case.
`externalContactId`	string	Yes	—	The ID of the External Contact associated with the Case.
`intake`	object[]	No	—	The intake data for the Case. Maximum of 10 intake objects allowed.
`ownerId`	string	No	—	The ID of the owner of the Case.
`summary`	string	No	—	Overview information for the Case. Valid length between 3 and 512 characters.
`ttlSeconds`	integer	No	—	Epoch timestamp in seconds for the Case time-to-live. Cannot be more than 365 days after the current time.
`workitemId`	string	No	—	The ID of the Workitem associated with the Case.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "caseplanId": {
      "type": "string",
      "description": "The ID of the Caseplan used to create the Case."
    },
    "conversationId": {
      "type": "string",
      "description": "The ID of the Conversation associated with the Case."
    },
    "externalContactId": {
      "type": "string",
      "description": "The ID of the External Contact associated with the Case."
    },
    "intake": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "data": {
            "type": "object",
            "description": "The intake data containing key-value pairs."
          }
        }
      },
      "description": "The intake data for the Case. Maximum of 10 intake objects allowed."
    },
    "ownerId": {
      "type": "string",
      "description": "The ID of the owner of the Case."
    },
    "summary": {
      "type": "string",
      "description": "Overview information for the Case. Valid length between 3 and 512 characters."
    },
    "ttlSeconds": {
      "type": "integer",
      "description": "Epoch timestamp in seconds for the Case time-to-live. Cannot be more than 365 days after the current time."
    },
    "workitemId": {
      "type": "string",
      "description": "The ID of the Workitem associated with the Case."
    }
  },
  "required": [
    "PCID",
    "caseplanId",
    "externalContactId"
  ]
}

genesys-case-management_post_cases_associations_query

Query for Case associations by interaction. Parameters:

Parameter	Type	Required	Default	Description
`after`	string	No	—	Cursor pointing to the end of the previously returned page of associations.
`conversationId`	string	No	—	The Conversation ID to query by.
`pageSize`	integer	No	—	The number of entities to return in the response.
`workitemId`	string	No	—	The Workitem ID to query by.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "after": {
      "type": "string",
      "description": "Cursor pointing to the end of the previously returned page of associations."
    },
    "conversationId": {
      "type": "string",
      "description": "The Conversation ID to query by."
    },
    "pageSize": {
      "type": "integer",
      "description": "The number of entities to return in the response."
    },
    "workitemId": {
      "type": "string",
      "description": "The Workitem ID to query by."
    }
  },
  "required": [
    "PCID"
  ]
}

genesys-case-management_post_terminate_jobs

Create a Terminate Job for a Case. Parameters:

Parameter	Type	Required	Default	Description
`caseId`	string	Yes	—	Case identifier.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "caseId": {
      "type": "string",
      "description": "Case identifier."
    }
  },
  "required": [
    "PCID",
    "caseId"
  ]
}

genesys-case-management_put_caseplan_dataschema

Update a data schema on a draft Caseplan. Parameters:

Parameter	Type	Required	Default	Description
`caseplanId`	string	Yes	—	Caseplan identifier.
`schemaKeyName`	string	Yes	—	Schema key (for example “default”).
`id`	string	Yes	—	The schema ID.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "caseplanId": {
      "type": "string",
      "description": "Caseplan identifier."
    },
    "schemaKeyName": {
      "type": "string",
      "description": "Schema key (for example \"default\")."
    },
    "id": {
      "type": "string",
      "description": "The schema ID."
    }
  },
  "required": [
    "PCID",
    "caseplanId",
    "schemaKeyName",
    "id"
  ]
}

genesys-case-management_put_caseplan_intakesettings

Update the intake settings for a Caseplan. Parameters:

Parameter	Type	Required	Default	Description
`caseplanId`	string	Yes	—	Caseplan identifier.
`intakeSettings`	object[]	No	—	The intake settings for the Caseplan.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "caseplanId": {
      "type": "string",
      "description": "Caseplan identifier."
    },
    "intakeSettings": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "property": {
            "type": "string",
            "description": "The property name for this intake setting."
          },
          "required": {
            "type": "boolean",
            "description": "Whether this property is required for intake."
          },
          "displayOrder": {
            "type": "integer",
            "format": "int32",
            "description": "The display order for this property."
          }
        },
        "required": [
          "displayOrder",
          "property",
          "required"
        ]
      },
      "description": "The intake settings for the Caseplan."
    }
  },
  "required": [
    "PCID",
    "caseplanId"
  ]
}

⌘I

​Tools

​genesys-case-management_delete_case

​genesys-case-management_delete_caseplan

​genesys-case-management_delete_caseplan_dataschema

​genesys-case-management_get_association

​genesys-case-management_get_associations

​genesys-case-management_get_case

​genesys-case-management_get_caseplan

​genesys-case-management_get_caseplan_version

​genesys-case-management_get_caseplan_version_dataschemas

​genesys-case-management_get_caseplan_version_intakesettings

​genesys-case-management_get_caseplan_version_stageplan

​genesys-case-management_get_caseplan_version_stageplan_stepplan

​genesys-case-management_get_caseplan_version_stageplan_stepplans

​genesys-case-management_get_caseplan_version_stageplans

​genesys-case-management_get_caseplans

​genesys-case-management_get_cases_externalcontact

​genesys-case-management_get_cases_reference

​genesys-case-management_get_stage

​genesys-case-management_get_stage_step

​genesys-case-management_get_stage_steps

​genesys-case-management_get_stages

​genesys-case-management_get_terminate_job

​genesys-case-management_patch_caseplan

​genesys-case-management_patch_caseplan_stageplan

​genesys-case-management_patch_caseplan_stageplan_stepplan

​genesys-case-management_patch_datedue

​genesys-case-management_patch_priority

​genesys-case-management_patch_summary

​genesys-case-management_post_associations

​genesys-case-management_post_caseplan_dataschemas

​genesys-case-management_post_caseplan_publish

​genesys-case-management_post_caseplan_versions

​genesys-case-management_post_caseplans

​genesys-case-management_post_caseplans_query

​genesys-case-management_post_cases

​genesys-case-management_post_cases_associations_query

​genesys-case-management_post_terminate_jobs

​genesys-case-management_put_caseplan_dataschema

​genesys-case-management_put_caseplan_intakesettings

Tools

genesys-case-management_delete_case

genesys-case-management_delete_caseplan

genesys-case-management_delete_caseplan_dataschema

genesys-case-management_get_association

genesys-case-management_get_associations

genesys-case-management_get_case

genesys-case-management_get_caseplan

genesys-case-management_get_caseplan_version

genesys-case-management_get_caseplan_version_dataschemas

genesys-case-management_get_caseplan_version_intakesettings

genesys-case-management_get_caseplan_version_stageplan

genesys-case-management_get_caseplan_version_stageplan_stepplan

genesys-case-management_get_caseplan_version_stageplan_stepplans

genesys-case-management_get_caseplan_version_stageplans

genesys-case-management_get_caseplans

genesys-case-management_get_cases_externalcontact

genesys-case-management_get_cases_reference

genesys-case-management_get_stage

genesys-case-management_get_stage_step

genesys-case-management_get_stage_steps

genesys-case-management_get_stages

genesys-case-management_get_terminate_job

genesys-case-management_patch_caseplan

genesys-case-management_patch_caseplan_stageplan

genesys-case-management_patch_caseplan_stageplan_stepplan

genesys-case-management_patch_datedue

genesys-case-management_patch_priority

genesys-case-management_patch_summary

genesys-case-management_post_associations

genesys-case-management_post_caseplan_dataschemas

genesys-case-management_post_caseplan_publish

genesys-case-management_post_caseplan_versions

genesys-case-management_post_caseplans

genesys-case-management_post_caseplans_query

genesys-case-management_post_cases

genesys-case-management_post_cases_associations_query

genesys-case-management_post_terminate_jobs

genesys-case-management_put_caseplan_dataschema

genesys-case-management_put_caseplan_intakesettings