freshdesk-support

Server path: /freshdesk-support | Type: Application | PCID required: Yes

Tools

Tool	Description
`freshdesk_support_create_canned_response`	Create a canned response
`freshdesk_support_create_product`	Create a product
`freshdesk_support_create_time_entry`	Create a time entry for a ticket
`freshdesk_support_delete_product`	Delete a product
`freshdesk_support_delete_time_entry`	Delete a time entry
`freshdesk_support_get_canned_response`	Get a canned response
`freshdesk_support_get_canned_response_folder`	Get a canned response folder
`freshdesk_support_get_product`	Get a product
`freshdesk_support_list_canned_response_folders`	List all canned response folders
`freshdesk_support_list_canned_responses_in_folder`	List canned responses in a folder
`freshdesk_support_list_products`	List all products
`freshdesk_support_list_satisfaction_ratings`	List satisfaction ratings
`freshdesk_support_list_ticket_time_entries`	List time entries for a ticket
`freshdesk_support_list_time_entries`	List all time entries
`freshdesk_support_update_canned_response`	Update a canned response
`freshdesk_support_update_product`	Update a product
`freshdesk_support_update_time_entry`	Update a time entry

freshdesk_support_create_canned_response

Create a canned response Parameters:

Parameter	Type	Required	Default	Description
`content`	string	Yes	—	HTML content of the response
`folder_id`	integer	Yes	—	ID of the folder to place the response in
`title`	string	Yes	—	Title of the canned response

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "content": {
      "type": "string",
      "description": "HTML content of the response"
    },
    "folder_id": {
      "type": "integer",
      "description": "ID of the folder to place the response in"
    },
    "title": {
      "type": "string",
      "description": "Title of the canned response"
    }
  },
  "required": [
    "PCID",
    "content",
    "folder_id",
    "title"
  ]
}

freshdesk_support_create_product

Create a product Parameters:

Parameter	Type	Required	Default	Description
`description`	string	No	—	The description value
`name`	string	Yes	—	Name of the product
`primary_email`	string	No	—	Primary support email

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "description": {
      "type": "string",
      "description": "The description value"
    },
    "name": {
      "type": "string",
      "description": "Name of the product"
    },
    "primary_email": {
      "type": "string",
      "description": "Primary support email"
    }
  },
  "required": [
    "PCID",
    "name"
  ]
}

freshdesk_support_create_time_entry

Create a time entry for a ticket Parameters:

Parameter	Type	Required	Default	Description
`ticket_id`	integer	Yes	—	ID of the ticket
`agent_id`	integer	No	—	ID of the agent (defaults to current agent)
`billable`	boolean	No	—	Whether billable
`executed_at`	string	No	—	When the work was performed
`note`	string	No	—	Note about the work
`time_spent`	string	Yes	—	Time spent in hh:mm format (e.g., ‘01:30’)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "ticket_id": {
      "type": "integer",
      "description": "ID of the ticket"
    },
    "agent_id": {
      "type": "integer",
      "description": "ID of the agent (defaults to current agent)"
    },
    "billable": {
      "type": "boolean",
      "description": "Whether billable"
    },
    "executed_at": {
      "type": "string",
      "description": "When the work was performed"
    },
    "note": {
      "type": "string",
      "description": "Note about the work"
    },
    "time_spent": {
      "type": "string",
      "description": "Time spent in hh:mm format (e.g., '01:30')"
    }
  },
  "required": [
    "PCID",
    "ticket_id",
    "time_spent"
  ]
}

freshdesk_support_delete_product

Delete a product Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	ID of the product to delete

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "ID of the product to delete"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

freshdesk_support_delete_time_entry

Delete a time entry Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	ID of the time entry to delete

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "ID of the time entry to delete"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

freshdesk_support_get_canned_response

Get a canned response Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	ID of the canned response

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "ID of the canned response"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

freshdesk_support_get_canned_response_folder

Get a canned response folder Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	ID of the canned response folder

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "ID of the canned response folder"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

freshdesk_support_get_product

Get a product Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	ID of the product

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "ID of the product"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

freshdesk_support_list_canned_response_folders

List all canned response folders

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

freshdesk_support_list_canned_responses_in_folder

List canned responses in a folder Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	ID of the canned response folder

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "ID of the canned response folder"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

freshdesk_support_list_products

List all products Parameters:

Parameter	Type	Required	Default	Description
`page`	integer	No	—	Page number for pagination
`per_page`	integer	No	—	Number of results per page (max 100)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "page": {
      "type": "integer",
      "description": "Page number for pagination"
    },
    "per_page": {
      "type": "integer",
      "description": "Number of results per page (max 100)"
    }
  },
  "required": [
    "PCID"
  ]
}

freshdesk_support_list_satisfaction_ratings

List satisfaction ratings Parameters:

Parameter	Type	Required	Default	Description
`created_since`	string	No	—	Return ratings created since this date-time (ISO 8601)
`page`	integer	No	—	Page number for pagination
`per_page`	integer	No	—	Number of results per page (max 100)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "created_since": {
      "type": "string",
      "description": "Return ratings created since this date-time (ISO 8601)"
    },
    "page": {
      "type": "integer",
      "description": "Page number for pagination"
    },
    "per_page": {
      "type": "integer",
      "description": "Number of results per page (max 100)"
    }
  },
  "required": [
    "PCID"
  ]
}

freshdesk_support_list_ticket_time_entries

List time entries for a ticket Parameters:

Parameter	Type	Required	Default	Description
`ticket_id`	integer	Yes	—	ID of the ticket

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "ticket_id": {
      "type": "integer",
      "description": "ID of the ticket"
    }
  },
  "required": [
    "PCID",
    "ticket_id"
  ]
}

freshdesk_support_list_time_entries

List all time entries Parameters:

Parameter	Type	Required	Default	Description
`company_id`	integer	No	—	Filter by company ID
`agent_id`	integer	No	—	Filter by agent ID
`executed_before`	string	No	—	Filter time entries executed before this date (ISO 8601)
`executed_after`	string	No	—	Filter time entries executed after this date (ISO 8601)
`billable`	boolean	No	—	Filter by billable status (true or false)
`page`	integer	No	—	Page number for pagination
`per_page`	integer	No	—	Number of results per page (max 100)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "company_id": {
      "type": "integer",
      "description": "Filter by company ID"
    },
    "agent_id": {
      "type": "integer",
      "description": "Filter by agent ID"
    },
    "executed_before": {
      "type": "string",
      "description": "Filter time entries executed before this date (ISO 8601)"
    },
    "executed_after": {
      "type": "string",
      "description": "Filter time entries executed after this date (ISO 8601)"
    },
    "billable": {
      "type": "boolean",
      "description": "Filter by billable status (true or false)"
    },
    "page": {
      "type": "integer",
      "description": "Page number for pagination"
    },
    "per_page": {
      "type": "integer",
      "description": "Number of results per page (max 100)"
    }
  },
  "required": [
    "PCID"
  ]
}

freshdesk_support_update_canned_response

Update a canned response Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	ID of the canned response to update
`content`	string	No	—	HTML content of the response
`folder_id`	integer	No	—	ID of the folder to place the response in
`title`	string	No	—	Title of the canned response

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "ID of the canned response to update"
    },
    "content": {
      "type": "string",
      "description": "HTML content of the response"
    },
    "folder_id": {
      "type": "integer",
      "description": "ID of the folder to place the response in"
    },
    "title": {
      "type": "string",
      "description": "Title of the canned response"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

freshdesk_support_update_product

Update a product Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	ID of the product to update
`description`	string	No	—	The description value
`name`	string	No	—	Name of the product
`primary_email`	string	No	—	Primary support email

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "ID of the product to update"
    },
    "description": {
      "type": "string",
      "description": "The description value"
    },
    "name": {
      "type": "string",
      "description": "Name of the product"
    },
    "primary_email": {
      "type": "string",
      "description": "Primary support email"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

freshdesk_support_update_time_entry

Update a time entry Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	ID of the time entry to update
`agent_id`	integer	No	—	Agent ID
`billable`	boolean	No	—	Whether billable
`executed_at`	string	No	—	When the work was performed
`note`	string	No	—	The note value
`time_spent`	string	No	—	Time spent in hh:mm format

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "ID of the time entry to update"
    },
    "agent_id": {
      "type": "integer",
      "description": "Agent ID"
    },
    "billable": {
      "type": "boolean",
      "description": "Whether billable"
    },
    "executed_at": {
      "type": "string",
      "description": "When the work was performed"
    },
    "note": {
      "type": "string",
      "description": "The note value"
    },
    "time_spent": {
      "type": "string",
      "description": "Time spent in hh:mm format"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

Triggers API

Platform API

Embedded MCP Servers

Application MCP Servers

Skills Guides

Tools

freshdesk_support_create_canned_response

freshdesk_support_create_product

freshdesk_support_create_time_entry

freshdesk_support_delete_product

freshdesk_support_delete_time_entry

freshdesk_support_get_canned_response

freshdesk_support_get_canned_response_folder

freshdesk_support_get_product

freshdesk_support_list_canned_response_folders

freshdesk_support_list_canned_responses_in_folder

freshdesk_support_list_products

freshdesk_support_list_satisfaction_ratings

freshdesk_support_list_ticket_time_entries

freshdesk_support_list_time_entries

freshdesk_support_update_canned_response

freshdesk_support_update_product

freshdesk_support_update_time_entry

Triggers API

Platform API

Embedded MCP Servers

Application MCP Servers

Skills Guides

​Tools

​freshdesk_support_create_canned_response

​freshdesk_support_create_product

​freshdesk_support_create_time_entry

​freshdesk_support_delete_product

​freshdesk_support_delete_time_entry

​freshdesk_support_get_canned_response

​freshdesk_support_get_canned_response_folder

​freshdesk_support_get_product

​freshdesk_support_list_canned_response_folders

​freshdesk_support_list_canned_responses_in_folder

​freshdesk_support_list_products

​freshdesk_support_list_satisfaction_ratings

​freshdesk_support_list_ticket_time_entries

​freshdesk_support_list_time_entries

​freshdesk_support_update_canned_response

​freshdesk_support_update_product

​freshdesk_support_update_time_entry

Tools

freshdesk_support_create_canned_response

freshdesk_support_create_product

freshdesk_support_create_time_entry

freshdesk_support_delete_product

freshdesk_support_delete_time_entry

freshdesk_support_get_canned_response

freshdesk_support_get_canned_response_folder

freshdesk_support_get_product

freshdesk_support_list_canned_response_folders

freshdesk_support_list_canned_responses_in_folder

freshdesk_support_list_products

freshdesk_support_list_satisfaction_ratings

freshdesk_support_list_ticket_time_entries

freshdesk_support_list_time_entries

freshdesk_support_update_canned_response

freshdesk_support_update_product

freshdesk_support_update_time_entry