freshdesk-admin - Pinkfish - AI Agents & Workflows for Getting Work Done

Server path: /freshdesk-admin | Type: Application | PCID required: Yes

Tools

Tool	Description
`freshdesk_admin_create_agent`	Create an agent
`freshdesk_admin_create_automation_rule`	Create an automation rule
`freshdesk_admin_create_email_mailbox`	Create an email mailbox
`freshdesk_admin_create_group`	Create a group
`freshdesk_admin_create_skill`	Create a skill
`freshdesk_admin_create_slapolicy`	Create an SLA policy
`freshdesk_admin_delete_agent`	Delete an agent
`freshdesk_admin_delete_automation_rule`	Delete an automation rule
`freshdesk_admin_delete_email_mailbox`	Delete an email mailbox
`freshdesk_admin_delete_group`	Delete a group
`freshdesk_admin_delete_skill`	Delete a skill
`freshdesk_admin_get_account`	Get account details
`freshdesk_admin_get_agent`	Get an agent
`freshdesk_admin_get_automation_rule`	Get an automation rule
`freshdesk_admin_get_current_agent`	Get the currently authenticated agent
`freshdesk_admin_get_email_mailbox`	Get an email mailbox
`freshdesk_admin_get_group`	Get a group
`freshdesk_admin_get_helpdesk_settings`	Get helpdesk settings
`freshdesk_admin_get_job`	Get job status
`freshdesk_admin_get_role`	Get a role
`freshdesk_admin_get_skill`	Get a skill
`freshdesk_admin_get_slapolicy`	Get an SLA policy
`freshdesk_admin_list_agents`	List all agents
`freshdesk_admin_list_automation_rules`	List automation rules
`freshdesk_admin_list_business_hours`	List all business hours
`freshdesk_admin_list_email_configs`	List all email configurations
`freshdesk_admin_list_email_mailboxes`	List email mailboxes
`freshdesk_admin_list_groups`	List all groups
`freshdesk_admin_list_roles`	List all roles
`freshdesk_admin_list_scenario_automations`	List scenario automations
`freshdesk_admin_list_skills`	List all skills
`freshdesk_admin_list_slapolicies`	List all SLA policies
`freshdesk_admin_search_agents`	Autocomplete search for agents
`freshdesk_admin_update_agent`	Update an agent
`freshdesk_admin_update_automation_rule`	Update an automation rule
`freshdesk_admin_update_email_mailbox`	Update an email mailbox
`freshdesk_admin_update_group`	Update a group
`freshdesk_admin_update_skill`	Update a skill
`freshdesk_admin_update_slapolicy`	Update an SLA policy

freshdesk_admin_create_agent

Create an agent Parameters:

Parameter	Type	Required	Default	Description
`email`	string	Yes	—	Email address of the agent
`group_ids`	integer[]	No	—	Group IDs the agent belongs to
`job_title`	string	No	—	Job title
`language`	string	No	—	Language of the agent
`mobile`	string	No	—	Mobile number
`name`	string	No	—	Full name of the agent
`occasional`	boolean	No	—	Whether this is an occasional (day pass) agent
`phone`	string	No	—	Phone number
`role_ids`	integer[]	No	—	Role IDs assigned to the agent
`signature`	string	No	—	Agent’s email signature in HTML
`skill_ids`	integer[]	No	—	Skill IDs assigned to the agent
`ticket_scope`	integer	Yes	—	Ticket scope: 1=Global, 2=Group, 3=Restricted
`time_zone`	string	No	—	Timezone of the agent

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "email": {
      "type": "string",
      "description": "Email address of the agent"
    },
    "group_ids": {
      "type": "array",
      "items": {
        "type": "integer"
      },
      "description": "Group IDs the agent belongs to"
    },
    "job_title": {
      "type": "string",
      "description": "Job title"
    },
    "language": {
      "type": "string",
      "description": "Language of the agent"
    },
    "mobile": {
      "type": "string",
      "description": "Mobile number"
    },
    "name": {
      "type": "string",
      "description": "Full name of the agent"
    },
    "occasional": {
      "type": "boolean",
      "description": "Whether this is an occasional (day pass) agent"
    },
    "phone": {
      "type": "string",
      "description": "Phone number"
    },
    "role_ids": {
      "type": "array",
      "items": {
        "type": "integer"
      },
      "description": "Role IDs assigned to the agent"
    },
    "signature": {
      "type": "string",
      "description": "Agent's email signature in HTML"
    },
    "skill_ids": {
      "type": "array",
      "items": {
        "type": "integer"
      },
      "description": "Skill IDs assigned to the agent"
    },
    "ticket_scope": {
      "type": "integer",
      "description": "Ticket scope: 1=Global, 2=Group, 3=Restricted"
    },
    "time_zone": {
      "type": "string",
      "description": "Timezone of the agent"
    }
  },
  "required": [
    "PCID",
    "email",
    "ticket_scope"
  ]
}

freshdesk_admin_create_automation_rule

Create an automation rule Parameters:

Parameter	Type	Required	Default	Description
`automation_type_id`	integer	Yes	—	Type of automation: 1=Ticket Creation, 2=Time Triggers, 3=Ticket Update, 4=Email Notifications
`actions`	object[]	No	—	Actions when rule triggers
`active`	boolean	No	—	Whether the rule is active
`conditions`	object[]	No	—	Conditions for the rule
`description`	string	No	—	Description of the rule
`events`	object[]	No	—	Trigger events
`name`	string	Yes	—	Name of the rule
`performer`	object	No	—	Who triggers the rule

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "automation_type_id": {
      "type": "integer",
      "description": "Type of automation: 1=Ticket Creation, 2=Time Triggers, 3=Ticket Update, 4=Email Notifications",
      "enum": [
        1,
        2,
        3,
        4
      ]
    },
    "actions": {
      "type": "array",
      "items": {
        "type": "object"
      },
      "description": "Actions when rule triggers"
    },
    "active": {
      "type": "boolean",
      "description": "Whether the rule is active"
    },
    "conditions": {
      "type": "array",
      "items": {
        "type": "object"
      },
      "description": "Conditions for the rule"
    },
    "description": {
      "type": "string",
      "description": "Description of the rule"
    },
    "events": {
      "type": "array",
      "items": {
        "type": "object"
      },
      "description": "Trigger events"
    },
    "name": {
      "type": "string",
      "description": "Name of the rule"
    },
    "performer": {
      "type": "object",
      "description": "Who triggers the rule"
    }
  },
  "required": [
    "PCID",
    "automation_type_id",
    "name"
  ]
}

freshdesk_admin_create_email_mailbox

Create an email mailbox Parameters:

Parameter	Type	Required	Default	Description
`group_id`	integer	No	—	Default group ID
`name`	string	Yes	—	Name of the mailbox
`product_id`	integer	No	—	Associated product ID
`support_email`	string	Yes	—	Support email address

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "group_id": {
      "type": "integer",
      "description": "Default group ID"
    },
    "name": {
      "type": "string",
      "description": "Name of the mailbox"
    },
    "product_id": {
      "type": "integer",
      "description": "Associated product ID"
    },
    "support_email": {
      "type": "string",
      "description": "Support email address"
    }
  },
  "required": [
    "PCID",
    "name",
    "support_email"
  ]
}

freshdesk_admin_create_group

Create a group Parameters:

Parameter	Type	Required	Default	Description
`agent_ids`	integer[]	No	—	IDs of agents to add to the group
`auto_ticket_assign`	integer	No	—	Auto assignment: 0=Disabled, 1=Round Robin
`business_hour_id`	integer	No	—	Business hour schedule ID
`description`	string	No	—	The description value
`escalate_to`	integer	No	—	Agent ID to escalate to
`name`	string	Yes	—	Name of the group
`unassigned_for`	string	No	—	Time duration for unassigned escalation

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "agent_ids": {
      "type": "array",
      "items": {
        "type": "integer"
      },
      "description": "IDs of agents to add to the group"
    },
    "auto_ticket_assign": {
      "type": "integer",
      "description": "Auto assignment: 0=Disabled, 1=Round Robin"
    },
    "business_hour_id": {
      "type": "integer",
      "description": "Business hour schedule ID"
    },
    "description": {
      "type": "string",
      "description": "The description value"
    },
    "escalate_to": {
      "type": "integer",
      "description": "Agent ID to escalate to"
    },
    "name": {
      "type": "string",
      "description": "Name of the group"
    },
    "unassigned_for": {
      "type": "string",
      "description": "Time duration for unassigned escalation"
    }
  },
  "required": [
    "PCID",
    "name"
  ]
}

freshdesk_admin_create_skill

Create a skill Parameters:

Parameter	Type	Required	Default	Description
`agents`	object[]	No	—	Agents with this skill
`conditions`	object[]	No	—	Match conditions
`name`	string	Yes	—	Name of the skill
`rank`	integer	No	—	Rank/priority of the skill

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "agents": {
      "type": "array",
      "items": {
        "type": "object"
      },
      "description": "Agents with this skill"
    },
    "conditions": {
      "type": "array",
      "items": {
        "type": "object"
      },
      "description": "Match conditions"
    },
    "name": {
      "type": "string",
      "description": "Name of the skill"
    },
    "rank": {
      "type": "integer",
      "description": "Rank/priority of the skill"
    }
  },
  "required": [
    "PCID",
    "name"
  ]
}

freshdesk_admin_create_slapolicy

Create an SLA policy Parameters:

Parameter	Type	Required	Default	Description
`active`	boolean	No	—	Whether the SLA policy is active
`applicable_to`	object	No	—	Conditions for when this SLA applies
`description`	string	No	—	Description of the SLA policy
`escalation`	object	No	—	Escalation settings
`name`	string	Yes	—	Name of the SLA policy
`sla_target`	object	No	—	SLA targets for different priority levels

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "active": {
      "type": "boolean",
      "description": "Whether the SLA policy is active"
    },
    "applicable_to": {
      "type": "object",
      "description": "Conditions for when this SLA applies"
    },
    "description": {
      "type": "string",
      "description": "Description of the SLA policy"
    },
    "escalation": {
      "type": "object",
      "description": "Escalation settings"
    },
    "name": {
      "type": "string",
      "description": "Name of the SLA policy"
    },
    "sla_target": {
      "type": "object",
      "description": "SLA targets for different priority levels"
    }
  },
  "required": [
    "PCID",
    "name"
  ]
}

freshdesk_admin_delete_agent

Delete an agent Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	ID of the agent to delete

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "ID of the agent to delete"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

freshdesk_admin_delete_automation_rule

Delete an automation rule Parameters:

Parameter	Type	Required	Default	Description
`automation_type_id`	integer	Yes	—	Type of automation: 1=Ticket Creation, 2=Time Triggers, 3=Ticket Update, 4=Email Notifications
`id`	integer	Yes	—	ID of the automation rule to delete

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "automation_type_id": {
      "type": "integer",
      "description": "Type of automation: 1=Ticket Creation, 2=Time Triggers, 3=Ticket Update, 4=Email Notifications",
      "enum": [
        1,
        2,
        3,
        4
      ]
    },
    "id": {
      "type": "integer",
      "description": "ID of the automation rule to delete"
    }
  },
  "required": [
    "PCID",
    "automation_type_id",
    "id"
  ]
}

freshdesk_admin_delete_email_mailbox

Delete an email mailbox Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	ID of the email mailbox to delete

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "ID of the email mailbox to delete"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

freshdesk_admin_delete_group

Delete a group Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	ID of the group to delete

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "ID of the group to delete"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

freshdesk_admin_delete_skill

Delete a skill Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	ID of the skill to delete

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "ID of the skill to delete"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

freshdesk_admin_get_account

Get account details

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

freshdesk_admin_get_agent

Get an agent Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	ID of the agent

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "ID of the agent"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

freshdesk_admin_get_automation_rule

Get an automation rule Parameters:

Parameter	Type	Required	Default	Description
`automation_type_id`	integer	Yes	—	Type of automation: 1=Ticket Creation, 2=Time Triggers, 3=Ticket Update, 4=Email Notifications
`id`	integer	Yes	—	ID of the automation rule

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "automation_type_id": {
      "type": "integer",
      "description": "Type of automation: 1=Ticket Creation, 2=Time Triggers, 3=Ticket Update, 4=Email Notifications",
      "enum": [
        1,
        2,
        3,
        4
      ]
    },
    "id": {
      "type": "integer",
      "description": "ID of the automation rule"
    }
  },
  "required": [
    "PCID",
    "automation_type_id",
    "id"
  ]
}

freshdesk_admin_get_current_agent

Get the currently authenticated agent

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

freshdesk_admin_get_email_mailbox

Get an email mailbox Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	ID of the email mailbox

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "ID of the email mailbox"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

freshdesk_admin_get_group

Get a group Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	ID of the group

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "ID of the group"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

freshdesk_admin_get_helpdesk_settings

Get helpdesk settings

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

freshdesk_admin_get_job

Get job status Parameters:

Parameter	Type	Required	Default	Description
`id`	string	Yes	—	ID of the background job

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "string",
      "description": "ID of the background job"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

freshdesk_admin_get_role

Get a role Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	ID of the role

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "ID of the role"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

freshdesk_admin_get_skill

Get a skill Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	ID of the skill

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "ID of the skill"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

freshdesk_admin_get_slapolicy

Get an SLA policy Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	ID of the SLA policy

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "ID of the SLA policy"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

freshdesk_admin_list_agents

List all agents Parameters:

Parameter	Type	Required	Default	Description
`email`	string	No	—	Filter by agent email address
`mobile`	string	No	—	Filter by mobile number
`phone`	string	No	—	Filter by phone number
`state`	string	No	—	Filter by state: fulltime, occasional
`page`	integer	No	—	Page number for pagination
`per_page`	integer	No	—	Number of results per page (max 100)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "email": {
      "type": "string",
      "description": "Filter by agent email address"
    },
    "mobile": {
      "type": "string",
      "description": "Filter by mobile number"
    },
    "phone": {
      "type": "string",
      "description": "Filter by phone number"
    },
    "state": {
      "type": "string",
      "description": "Filter by state: fulltime, occasional"
    },
    "page": {
      "type": "integer",
      "description": "Page number for pagination"
    },
    "per_page": {
      "type": "integer",
      "description": "Number of results per page (max 100)"
    }
  },
  "required": [
    "PCID"
  ]
}

freshdesk_admin_list_automation_rules

List automation rules Parameters:

Parameter	Type	Required	Default	Description
`automation_type_id`	integer	Yes	—	Type of automation: 1=Ticket Creation, 2=Time Triggers, 3=Ticket Update, 4=Email Notifications
`page`	integer	No	—	Page number for pagination (starts at 1)
`per_page`	integer	No	—	Number of results per page (max 100)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "automation_type_id": {
      "type": "integer",
      "description": "Type of automation: 1=Ticket Creation, 2=Time Triggers, 3=Ticket Update, 4=Email Notifications",
      "enum": [
        1,
        2,
        3,
        4
      ]
    },
    "page": {
      "type": "integer",
      "description": "Page number for pagination (starts at 1)"
    },
    "per_page": {
      "type": "integer",
      "description": "Number of results per page (max 100)"
    }
  },
  "required": [
    "PCID",
    "automation_type_id"
  ]
}

freshdesk_admin_list_business_hours

List all business hours

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

freshdesk_admin_list_email_configs

List all email configurations

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

freshdesk_admin_list_email_mailboxes

List email mailboxes

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

freshdesk_admin_list_groups

List all groups Parameters:

Parameter	Type	Required	Default	Description
`page`	integer	No	—	Page number for pagination
`per_page`	integer	No	—	Number of results per page (max 100)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "page": {
      "type": "integer",
      "description": "Page number for pagination"
    },
    "per_page": {
      "type": "integer",
      "description": "Number of results per page (max 100)"
    }
  },
  "required": [
    "PCID"
  ]
}

freshdesk_admin_list_roles

List all roles

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

freshdesk_admin_list_scenario_automations

List scenario automations

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

freshdesk_admin_list_skills

List all skills

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

freshdesk_admin_list_slapolicies

List all SLA policies

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

freshdesk_admin_search_agents

Autocomplete search for agents Parameters:

Parameter	Type	Required	Default	Description
`term`	string	Yes	—	Search term to match against agent name or email

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "term": {
      "type": "string",
      "description": "Search term to match against agent name or email"
    }
  },
  "required": [
    "PCID",
    "term"
  ]
}

freshdesk_admin_update_agent

Update an agent Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	ID of the agent to update
`email`	string	No	—	Email address
`group_ids`	integer[]	No	—	Group IDs to assign
`job_title`	string	No	—	Job title
`language`	string	No	—	Language preference
`mobile`	string	No	—	Mobile number
`name`	string	No	—	Name of the agent
`occasional`	boolean	No	—	Whether this is an occasional agent
`phone`	string	No	—	Phone number
`role_ids`	integer[]	No	—	Role IDs to assign
`signature`	string	No	—	HTML signature
`ticket_scope`	integer	No	—	Ticket access scope: 1=Global, 2=Group, 3=Restricted
`time_zone`	string	No	—	Timezone

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "ID of the agent to update"
    },
    "email": {
      "type": "string",
      "description": "Email address"
    },
    "group_ids": {
      "type": "array",
      "items": {
        "type": "integer"
      },
      "description": "Group IDs to assign"
    },
    "job_title": {
      "type": "string",
      "description": "Job title"
    },
    "language": {
      "type": "string",
      "description": "Language preference"
    },
    "mobile": {
      "type": "string",
      "description": "Mobile number"
    },
    "name": {
      "type": "string",
      "description": "Name of the agent"
    },
    "occasional": {
      "type": "boolean",
      "description": "Whether this is an occasional agent"
    },
    "phone": {
      "type": "string",
      "description": "Phone number"
    },
    "role_ids": {
      "type": "array",
      "items": {
        "type": "integer"
      },
      "description": "Role IDs to assign"
    },
    "signature": {
      "type": "string",
      "description": "HTML signature"
    },
    "ticket_scope": {
      "type": "integer",
      "description": "Ticket access scope: 1=Global, 2=Group, 3=Restricted"
    },
    "time_zone": {
      "type": "string",
      "description": "Timezone"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

freshdesk_admin_update_automation_rule

Update an automation rule Parameters:

Parameter	Type	Required	Default	Description
`automation_type_id`	integer	Yes	—	Type of automation: 1=Ticket Creation, 2=Time Triggers, 3=Ticket Update, 4=Email Notifications
`id`	integer	Yes	—	ID of the automation rule to update
`actions`	object[]	No	—	Actions when rule triggers
`active`	boolean	No	—	Whether the rule is active
`conditions`	object[]	No	—	Conditions for the rule
`description`	string	No	—	Description of the rule
`events`	object[]	No	—	Trigger events
`name`	string	No	—	Name of the rule
`performer`	object	No	—	Who triggers the rule

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "automation_type_id": {
      "type": "integer",
      "description": "Type of automation: 1=Ticket Creation, 2=Time Triggers, 3=Ticket Update, 4=Email Notifications",
      "enum": [
        1,
        2,
        3,
        4
      ]
    },
    "id": {
      "type": "integer",
      "description": "ID of the automation rule to update"
    },
    "actions": {
      "type": "array",
      "items": {
        "type": "object"
      },
      "description": "Actions when rule triggers"
    },
    "active": {
      "type": "boolean",
      "description": "Whether the rule is active"
    },
    "conditions": {
      "type": "array",
      "items": {
        "type": "object"
      },
      "description": "Conditions for the rule"
    },
    "description": {
      "type": "string",
      "description": "Description of the rule"
    },
    "events": {
      "type": "array",
      "items": {
        "type": "object"
      },
      "description": "Trigger events"
    },
    "name": {
      "type": "string",
      "description": "Name of the rule"
    },
    "performer": {
      "type": "object",
      "description": "Who triggers the rule"
    }
  },
  "required": [
    "PCID",
    "automation_type_id",
    "id"
  ]
}

freshdesk_admin_update_email_mailbox

Update an email mailbox Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	ID of the email mailbox to update
`group_id`	integer	No	—	Default group ID
`name`	string	No	—	Name of the mailbox
`product_id`	integer	No	—	Associated product ID
`support_email`	string	No	—	Support email address

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "ID of the email mailbox to update"
    },
    "group_id": {
      "type": "integer",
      "description": "Default group ID"
    },
    "name": {
      "type": "string",
      "description": "Name of the mailbox"
    },
    "product_id": {
      "type": "integer",
      "description": "Associated product ID"
    },
    "support_email": {
      "type": "string",
      "description": "Support email address"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

freshdesk_admin_update_group

Update a group Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	ID of the group to update
`agent_ids`	integer[]	No	—	Agent IDs
`auto_ticket_assign`	integer	No	—	Auto assignment: 0=Disabled, 1=Round Robin
`business_hour_id`	integer	No	—	Business hour schedule ID
`description`	string	No	—	The description value
`escalate_to`	integer	No	—	Agent ID to escalate to
`name`	string	No	—	Name of the group
`unassigned_for`	string	No	—	Time duration for unassigned escalation

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "ID of the group to update"
    },
    "agent_ids": {
      "type": "array",
      "items": {
        "type": "integer"
      },
      "description": "Agent IDs"
    },
    "auto_ticket_assign": {
      "type": "integer",
      "description": "Auto assignment: 0=Disabled, 1=Round Robin"
    },
    "business_hour_id": {
      "type": "integer",
      "description": "Business hour schedule ID"
    },
    "description": {
      "type": "string",
      "description": "The description value"
    },
    "escalate_to": {
      "type": "integer",
      "description": "Agent ID to escalate to"
    },
    "name": {
      "type": "string",
      "description": "Name of the group"
    },
    "unassigned_for": {
      "type": "string",
      "description": "Time duration for unassigned escalation"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

freshdesk_admin_update_skill

Update a skill Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	ID of the skill to update
`agents`	object[]	No	—	Agents with this skill
`conditions`	object[]	No	—	Match conditions
`name`	string	No	—	Name of the skill
`rank`	integer	No	—	Rank/priority

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "ID of the skill to update"
    },
    "agents": {
      "type": "array",
      "items": {
        "type": "object"
      },
      "description": "Agents with this skill"
    },
    "conditions": {
      "type": "array",
      "items": {
        "type": "object"
      },
      "description": "Match conditions"
    },
    "name": {
      "type": "string",
      "description": "Name of the skill"
    },
    "rank": {
      "type": "integer",
      "description": "Rank/priority"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

freshdesk_admin_update_slapolicy

Update an SLA policy Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	ID of the SLA policy to update
`active`	boolean	No	—	Whether the SLA policy is active
`applicable_to`	object	No	—	Conditions for when this SLA applies
`description`	string	No	—	Description of the SLA policy
`escalation`	object	No	—	Escalation settings
`name`	string	No	—	Name of the SLA policy
`sla_target`	object	No	—	SLA targets for different priority levels

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "ID of the SLA policy to update"
    },
    "active": {
      "type": "boolean",
      "description": "Whether the SLA policy is active"
    },
    "applicable_to": {
      "type": "object",
      "description": "Conditions for when this SLA applies"
    },
    "description": {
      "type": "string",
      "description": "Description of the SLA policy"
    },
    "escalation": {
      "type": "object",
      "description": "Escalation settings"
    },
    "name": {
      "type": "string",
      "description": "Name of the SLA policy"
    },
    "sla_target": {
      "type": "object",
      "description": "SLA targets for different priority levels"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

​Tools

​freshdesk_admin_create_agent

​freshdesk_admin_create_automation_rule

​freshdesk_admin_create_email_mailbox

​freshdesk_admin_create_group

​freshdesk_admin_create_skill

​freshdesk_admin_create_slapolicy

​freshdesk_admin_delete_agent

​freshdesk_admin_delete_automation_rule

​freshdesk_admin_delete_email_mailbox

​freshdesk_admin_delete_group

​freshdesk_admin_delete_skill

​freshdesk_admin_get_account

​freshdesk_admin_get_agent

​freshdesk_admin_get_automation_rule

​freshdesk_admin_get_current_agent

​freshdesk_admin_get_email_mailbox

​freshdesk_admin_get_group

​freshdesk_admin_get_helpdesk_settings

​freshdesk_admin_get_job

​freshdesk_admin_get_role

​freshdesk_admin_get_skill

​freshdesk_admin_get_slapolicy

​freshdesk_admin_list_agents

​freshdesk_admin_list_automation_rules

​freshdesk_admin_list_business_hours

​freshdesk_admin_list_email_configs

​freshdesk_admin_list_email_mailboxes

​freshdesk_admin_list_groups

​freshdesk_admin_list_roles

​freshdesk_admin_list_scenario_automations

​freshdesk_admin_list_skills

​freshdesk_admin_list_slapolicies

​freshdesk_admin_search_agents

​freshdesk_admin_update_agent

​freshdesk_admin_update_automation_rule

​freshdesk_admin_update_email_mailbox

​freshdesk_admin_update_group

​freshdesk_admin_update_skill

​freshdesk_admin_update_slapolicy

Tools

freshdesk_admin_create_agent

freshdesk_admin_create_automation_rule

freshdesk_admin_create_email_mailbox

freshdesk_admin_create_group

freshdesk_admin_create_skill

freshdesk_admin_create_slapolicy

freshdesk_admin_delete_agent

freshdesk_admin_delete_automation_rule

freshdesk_admin_delete_email_mailbox

freshdesk_admin_delete_group

freshdesk_admin_delete_skill

freshdesk_admin_get_account

freshdesk_admin_get_agent

freshdesk_admin_get_automation_rule

freshdesk_admin_get_current_agent

freshdesk_admin_get_email_mailbox

freshdesk_admin_get_group

freshdesk_admin_get_helpdesk_settings

freshdesk_admin_get_job

freshdesk_admin_get_role

freshdesk_admin_get_skill

freshdesk_admin_get_slapolicy

freshdesk_admin_list_agents

freshdesk_admin_list_automation_rules

freshdesk_admin_list_business_hours

freshdesk_admin_list_email_configs

freshdesk_admin_list_email_mailboxes

freshdesk_admin_list_groups

freshdesk_admin_list_roles

freshdesk_admin_list_scenario_automations

freshdesk_admin_list_skills

freshdesk_admin_list_slapolicies

freshdesk_admin_search_agents

freshdesk_admin_update_agent

freshdesk_admin_update_automation_rule

freshdesk_admin_update_email_mailbox

freshdesk_admin_update_group

freshdesk_admin_update_skill

freshdesk_admin_update_slapolicy