freshdesk-admin

Tools
freshdesk_admin_create_group
freshdesk_admin_delete_agent
freshdesk_admin_delete_group
freshdesk_admin_get_agent
freshdesk_admin_get_current_agent
freshdesk_admin_get_group
freshdesk_admin_get_role
freshdesk_admin_get_slapolicy
freshdesk_admin_list_agents
freshdesk_admin_list_business_hours
freshdesk_admin_list_email_configs
freshdesk_admin_list_groups
freshdesk_admin_list_roles
freshdesk_admin_list_slapolicies
freshdesk_admin_update_agent
freshdesk_admin_update_group

Server path: /freshdesk-admin | Type: Application | PCID required: Yes

Tools

Tool	Description
`freshdesk_admin_create_group`	Create a group
`freshdesk_admin_delete_agent`	Delete an agent
`freshdesk_admin_delete_group`	Delete a group
`freshdesk_admin_get_agent`	Get an agent
`freshdesk_admin_get_current_agent`	Get the currently authenticated agent
`freshdesk_admin_get_group`	Get a group
`freshdesk_admin_get_role`	Get a role
`freshdesk_admin_get_slapolicy`	Get an SLA policy
`freshdesk_admin_list_agents`	List all agents
`freshdesk_admin_list_business_hours`	List all business hours
`freshdesk_admin_list_email_configs`	List all email configurations
`freshdesk_admin_list_groups`	List all groups
`freshdesk_admin_list_roles`	List all roles
`freshdesk_admin_list_slapolicies`	List all SLA policies
`freshdesk_admin_update_agent`	Update an agent
`freshdesk_admin_update_group`	Update a group

freshdesk_admin_create_group

Create a group Parameters:

Parameter	Type	Required	Default	Description
`agent_ids`	integer[]	No	—	IDs of agents to add to the group
`auto_ticket_assign`	integer	No	—	Auto assignment: 0=Disabled, 1=Round Robin
`business_hour_id`	integer	No	—	Business hour schedule ID
`description`	string	No	—	The description value
`escalate_to`	integer	No	—	Agent ID to escalate to
`name`	string	Yes	—	Name of the group
`unassigned_for`	string	No	—	Time duration for unassigned escalation

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "agent_ids": {
      "type": "array",
      "items": {
        "type": "integer"
      },
      "description": "IDs of agents to add to the group"
    },
    "auto_ticket_assign": {
      "type": "integer",
      "description": "Auto assignment: 0=Disabled, 1=Round Robin"
    },
    "business_hour_id": {
      "type": "integer",
      "description": "Business hour schedule ID"
    },
    "description": {
      "type": "string",
      "description": "The description value"
    },
    "escalate_to": {
      "type": "integer",
      "description": "Agent ID to escalate to"
    },
    "name": {
      "type": "string",
      "description": "Name of the group"
    },
    "unassigned_for": {
      "type": "string",
      "description": "Time duration for unassigned escalation"
    }
  },
  "required": [
    "PCID",
    "name"
  ]
}

freshdesk_admin_delete_agent

Delete an agent Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	ID of the agent to delete

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "ID of the agent to delete"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

freshdesk_admin_delete_group

Delete a group Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	ID of the group to delete

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "ID of the group to delete"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

freshdesk_admin_get_agent

Get an agent Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	ID of the agent

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "ID of the agent"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

freshdesk_admin_get_current_agent

Get the currently authenticated agent

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

freshdesk_admin_get_group

Get a group Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	ID of the group

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "ID of the group"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

freshdesk_admin_get_role

Get a role Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	ID of the role

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "ID of the role"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

freshdesk_admin_get_slapolicy

Get an SLA policy Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	ID of the SLA policy

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "ID of the SLA policy"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

freshdesk_admin_list_agents

List all agents Parameters:

Parameter	Type	Required	Default	Description
`email`	string	No	—	Filter by agent email address
`mobile`	string	No	—	Filter by mobile number
`phone`	string	No	—	Filter by phone number
`state`	string	No	—	Filter by state: fulltime, occasional
`page`	integer	No	—	Page number for pagination
`per_page`	integer	No	—	Number of results per page (max 100)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "email": {
      "type": "string",
      "description": "Filter by agent email address"
    },
    "mobile": {
      "type": "string",
      "description": "Filter by mobile number"
    },
    "phone": {
      "type": "string",
      "description": "Filter by phone number"
    },
    "state": {
      "type": "string",
      "description": "Filter by state: fulltime, occasional"
    },
    "page": {
      "type": "integer",
      "description": "Page number for pagination"
    },
    "per_page": {
      "type": "integer",
      "description": "Number of results per page (max 100)"
    }
  },
  "required": [
    "PCID"
  ]
}

freshdesk_admin_list_business_hours

List all business hours

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

freshdesk_admin_list_email_configs

List all email configurations

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

freshdesk_admin_list_groups

List all groups Parameters:

Parameter	Type	Required	Default	Description
`page`	integer	No	—	Page number for pagination
`per_page`	integer	No	—	Number of results per page (max 100)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "page": {
      "type": "integer",
      "description": "Page number for pagination"
    },
    "per_page": {
      "type": "integer",
      "description": "Number of results per page (max 100)"
    }
  },
  "required": [
    "PCID"
  ]
}

freshdesk_admin_list_roles

List all roles

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

freshdesk_admin_list_slapolicies

List all SLA policies

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

freshdesk_admin_update_agent

Update an agent Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	ID of the agent to update
`email`	string	No	—	Email address
`group_ids`	integer[]	No	—	Group IDs to assign
`job_title`	string	No	—	Job title
`language`	string	No	—	Language preference
`mobile`	string	No	—	Mobile number
`name`	string	No	—	Name of the agent
`occasional`	boolean	No	—	Whether this is an occasional agent
`phone`	string	No	—	Phone number
`role_ids`	integer[]	No	—	Role IDs to assign
`signature`	string	No	—	HTML signature
`ticket_scope`	integer	No	—	Ticket access scope: 1=Global, 2=Group, 3=Restricted
`time_zone`	string	No	—	Timezone

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "ID of the agent to update"
    },
    "email": {
      "type": "string",
      "description": "Email address"
    },
    "group_ids": {
      "type": "array",
      "items": {
        "type": "integer"
      },
      "description": "Group IDs to assign"
    },
    "job_title": {
      "type": "string",
      "description": "Job title"
    },
    "language": {
      "type": "string",
      "description": "Language preference"
    },
    "mobile": {
      "type": "string",
      "description": "Mobile number"
    },
    "name": {
      "type": "string",
      "description": "Name of the agent"
    },
    "occasional": {
      "type": "boolean",
      "description": "Whether this is an occasional agent"
    },
    "phone": {
      "type": "string",
      "description": "Phone number"
    },
    "role_ids": {
      "type": "array",
      "items": {
        "type": "integer"
      },
      "description": "Role IDs to assign"
    },
    "signature": {
      "type": "string",
      "description": "HTML signature"
    },
    "ticket_scope": {
      "type": "integer",
      "description": "Ticket access scope: 1=Global, 2=Group, 3=Restricted"
    },
    "time_zone": {
      "type": "string",
      "description": "Timezone"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

freshdesk_admin_update_group

Update a group Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	ID of the group to update
`agent_ids`	integer[]	No	—	Agent IDs
`auto_ticket_assign`	integer	No	—	Auto assignment: 0=Disabled, 1=Round Robin
`business_hour_id`	integer	No	—	Business hour schedule ID
`description`	string	No	—	The description value
`escalate_to`	integer	No	—	Agent ID to escalate to
`name`	string	No	—	Name of the group
`unassigned_for`	string	No	—	Time duration for unassigned escalation

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "ID of the group to update"
    },
    "agent_ids": {
      "type": "array",
      "items": {
        "type": "integer"
      },
      "description": "Agent IDs"
    },
    "auto_ticket_assign": {
      "type": "integer",
      "description": "Auto assignment: 0=Disabled, 1=Round Robin"
    },
    "business_hour_id": {
      "type": "integer",
      "description": "Business hour schedule ID"
    },
    "description": {
      "type": "string",
      "description": "The description value"
    },
    "escalate_to": {
      "type": "integer",
      "description": "Agent ID to escalate to"
    },
    "name": {
      "type": "string",
      "description": "Name of the group"
    },
    "unassigned_for": {
      "type": "string",
      "description": "Time duration for unassigned escalation"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

freshdesk-v2 freshdesk-companies

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Triggers API

Platform API

Embedded MCP Servers

Application MCP Servers

Skills Guides

Tools

freshdesk_admin_create_group

freshdesk_admin_delete_agent

freshdesk_admin_delete_group

freshdesk_admin_get_agent

freshdesk_admin_get_current_agent

freshdesk_admin_get_group

freshdesk_admin_get_role

freshdesk_admin_get_slapolicy

freshdesk_admin_list_agents

freshdesk_admin_list_business_hours

freshdesk_admin_list_email_configs

freshdesk_admin_list_groups

freshdesk_admin_list_roles

freshdesk_admin_list_slapolicies

freshdesk_admin_update_agent

freshdesk_admin_update_group

Triggers API

Platform API

Embedded MCP Servers

Application MCP Servers

Skills Guides

​Tools

​freshdesk_admin_create_group

​freshdesk_admin_delete_agent

​freshdesk_admin_delete_group

​freshdesk_admin_get_agent

​freshdesk_admin_get_current_agent

​freshdesk_admin_get_group

​freshdesk_admin_get_role

​freshdesk_admin_get_slapolicy

​freshdesk_admin_list_agents

​freshdesk_admin_list_business_hours

​freshdesk_admin_list_email_configs

​freshdesk_admin_list_groups

​freshdesk_admin_list_roles

​freshdesk_admin_list_slapolicies

​freshdesk_admin_update_agent

​freshdesk_admin_update_group

Tools

freshdesk_admin_create_group

freshdesk_admin_delete_agent

freshdesk_admin_delete_group

freshdesk_admin_get_agent

freshdesk_admin_get_current_agent

freshdesk_admin_get_group

freshdesk_admin_get_role

freshdesk_admin_get_slapolicy

freshdesk_admin_list_agents

freshdesk_admin_list_business_hours

freshdesk_admin_list_email_configs

freshdesk_admin_list_groups

freshdesk_admin_list_roles

freshdesk_admin_list_slapolicies

freshdesk_admin_update_agent

freshdesk_admin_update_group