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Server path: /freshdesk-admin | Type: Application | PCID required: Yesfreshdesk_admin_create_agent Create an agent
Parameters: Parameter Type Required Default Description emailstring Yes — Email address of the agent group_idsinteger[] No — Group IDs the agent belongs to job_titlestring No — Job title languagestring No — Language of the agent mobilestring No — Mobile number namestring No — Full name of the agent occasionalboolean No — Whether this is an occasional (day pass) agent phonestring No — Phone number role_idsinteger[] No — Role IDs assigned to the agent signaturestring No — Agent’s email signature in HTML skill_idsinteger[] No — Skill IDs assigned to the agent ticket_scopeinteger Yes — Ticket scope: 1=Global, 2=Group, 3=Restricted time_zonestring No — Timezone of the agent
{ "type" : "object" , "properties" : { "PCID" : { "type" : "string" , "description" : "Pink Connect ID for the authenticated connection" }, "email" : { "type" : "string" , "description" : "Email address of the agent" }, "group_ids" : { "type" : "array" , "items" : { "type" : "integer" }, "description" : "Group IDs the agent belongs to" }, "job_title" : { "type" : "string" , "description" : "Job title" }, "language" : { "type" : "string" , "description" : "Language of the agent" }, "mobile" : { "type" : "string" , "description" : "Mobile number" }, "name" : { "type" : "string" , "description" : "Full name of the agent" }, "occasional" : { "type" : "boolean" , "description" : "Whether this is an occasional (day pass) agent" }, "phone" : { "type" : "string" , "description" : "Phone number" }, "role_ids" : { "type" : "array" , "items" : { "type" : "integer" }, "description" : "Role IDs assigned to the agent" }, "signature" : { "type" : "string" , "description" : "Agent's email signature in HTML" }, "skill_ids" : { "type" : "array" , "items" : { "type" : "integer" }, "description" : "Skill IDs assigned to the agent" }, "ticket_scope" : { "type" : "integer" , "description" : "Ticket scope: 1=Global, 2=Group, 3=Restricted" }, "time_zone" : { "type" : "string" , "description" : "Timezone of the agent" } }, "required" : [ "PCID" , "email" , "ticket_scope" ] }
freshdesk_admin_create_automation_rule Create an automation rule
Parameters: Parameter Type Required Default Description automation_type_idinteger Yes — Type of automation: 1=Ticket Creation, 2=Time Triggers, 3=Ticket Update, 4=Email Notifications actionsobject[] No — Actions when rule triggers activeboolean No — Whether the rule is active conditionsobject[] No — Conditions for the rule descriptionstring No — Description of the rule eventsobject[] No — Trigger events namestring Yes — Name of the rule performerobject No — Who triggers the rule
{ "type" : "object" , "properties" : { "PCID" : { "type" : "string" , "description" : "Pink Connect ID for the authenticated connection" }, "automation_type_id" : { "type" : "integer" , "description" : "Type of automation: 1=Ticket Creation, 2=Time Triggers, 3=Ticket Update, 4=Email Notifications" , "enum" : [ 1 , 2 , 3 , 4 ] }, "actions" : { "type" : "array" , "items" : { "type" : "object" }, "description" : "Actions when rule triggers" }, "active" : { "type" : "boolean" , "description" : "Whether the rule is active" }, "conditions" : { "type" : "array" , "items" : { "type" : "object" }, "description" : "Conditions for the rule" }, "description" : { "type" : "string" , "description" : "Description of the rule" }, "events" : { "type" : "array" , "items" : { "type" : "object" }, "description" : "Trigger events" }, "name" : { "type" : "string" , "description" : "Name of the rule" }, "performer" : { "type" : "object" , "description" : "Who triggers the rule" } }, "required" : [ "PCID" , "automation_type_id" , "name" ] }
freshdesk_admin_create_email_mailbox Create an email mailbox
Parameters: Parameter Type Required Default Description group_idinteger No — Default group ID namestring Yes — Name of the mailbox product_idinteger No — Associated product ID support_emailstring Yes — Support email address
{ "type" : "object" , "properties" : { "PCID" : { "type" : "string" , "description" : "Pink Connect ID for the authenticated connection" }, "group_id" : { "type" : "integer" , "description" : "Default group ID" }, "name" : { "type" : "string" , "description" : "Name of the mailbox" }, "product_id" : { "type" : "integer" , "description" : "Associated product ID" }, "support_email" : { "type" : "string" , "description" : "Support email address" } }, "required" : [ "PCID" , "name" , "support_email" ] }
freshdesk_admin_create_group Create a group
Parameters: Parameter Type Required Default Description agent_idsinteger[] No — IDs of agents to add to the group auto_ticket_assigninteger No — Auto assignment: 0=Disabled, 1=Round Robin business_hour_idinteger No — Business hour schedule ID descriptionstring No — The description value escalate_tointeger No — Agent ID to escalate to namestring Yes — Name of the group unassigned_forstring No — Time duration for unassigned escalation
{ "type" : "object" , "properties" : { "PCID" : { "type" : "string" , "description" : "Pink Connect ID for the authenticated connection" }, "agent_ids" : { "type" : "array" , "items" : { "type" : "integer" }, "description" : "IDs of agents to add to the group" }, "auto_ticket_assign" : { "type" : "integer" , "description" : "Auto assignment: 0=Disabled, 1=Round Robin" }, "business_hour_id" : { "type" : "integer" , "description" : "Business hour schedule ID" }, "description" : { "type" : "string" , "description" : "The description value" }, "escalate_to" : { "type" : "integer" , "description" : "Agent ID to escalate to" }, "name" : { "type" : "string" , "description" : "Name of the group" }, "unassigned_for" : { "type" : "string" , "description" : "Time duration for unassigned escalation" } }, "required" : [ "PCID" , "name" ] }
freshdesk_admin_create_skill Create a skill
Parameters: Parameter Type Required Default Description agentsobject[] No — Agents with this skill conditionsobject[] No — Match conditions namestring Yes — Name of the skill rankinteger No — Rank/priority of the skill
{ "type" : "object" , "properties" : { "PCID" : { "type" : "string" , "description" : "Pink Connect ID for the authenticated connection" }, "agents" : { "type" : "array" , "items" : { "type" : "object" }, "description" : "Agents with this skill" }, "conditions" : { "type" : "array" , "items" : { "type" : "object" }, "description" : "Match conditions" }, "name" : { "type" : "string" , "description" : "Name of the skill" }, "rank" : { "type" : "integer" , "description" : "Rank/priority of the skill" } }, "required" : [ "PCID" , "name" ] }
freshdesk_admin_create_slapolicy Create an SLA policy
Parameters: Parameter Type Required Default Description activeboolean No — Whether the SLA policy is active applicable_toobject No — Conditions for when this SLA applies descriptionstring No — Description of the SLA policy escalationobject No — Escalation settings namestring Yes — Name of the SLA policy sla_targetobject No — SLA targets for different priority levels
{ "type" : "object" , "properties" : { "PCID" : { "type" : "string" , "description" : "Pink Connect ID for the authenticated connection" }, "active" : { "type" : "boolean" , "description" : "Whether the SLA policy is active" }, "applicable_to" : { "type" : "object" , "description" : "Conditions for when this SLA applies" }, "description" : { "type" : "string" , "description" : "Description of the SLA policy" }, "escalation" : { "type" : "object" , "description" : "Escalation settings" }, "name" : { "type" : "string" , "description" : "Name of the SLA policy" }, "sla_target" : { "type" : "object" , "description" : "SLA targets for different priority levels" } }, "required" : [ "PCID" , "name" ] }
freshdesk_admin_delete_agent Delete an agent
Parameters: Parameter Type Required Default Description idinteger Yes — ID of the agent to delete
{ "type" : "object" , "properties" : { "PCID" : { "type" : "string" , "description" : "Pink Connect ID for the authenticated connection" }, "id" : { "type" : "integer" , "description" : "ID of the agent to delete" } }, "required" : [ "PCID" , "id" ] }
freshdesk_admin_delete_automation_rule Delete an automation rule
Parameters: Parameter Type Required Default Description automation_type_idinteger Yes — Type of automation: 1=Ticket Creation, 2=Time Triggers, 3=Ticket Update, 4=Email Notifications idinteger Yes — ID of the automation rule to delete
{ "type" : "object" , "properties" : { "PCID" : { "type" : "string" , "description" : "Pink Connect ID for the authenticated connection" }, "automation_type_id" : { "type" : "integer" , "description" : "Type of automation: 1=Ticket Creation, 2=Time Triggers, 3=Ticket Update, 4=Email Notifications" , "enum" : [ 1 , 2 , 3 , 4 ] }, "id" : { "type" : "integer" , "description" : "ID of the automation rule to delete" } }, "required" : [ "PCID" , "automation_type_id" , "id" ] }
freshdesk_admin_delete_email_mailbox Delete an email mailbox
Parameters: Parameter Type Required Default Description idinteger Yes — ID of the email mailbox to delete
{ "type" : "object" , "properties" : { "PCID" : { "type" : "string" , "description" : "Pink Connect ID for the authenticated connection" }, "id" : { "type" : "integer" , "description" : "ID of the email mailbox to delete" } }, "required" : [ "PCID" , "id" ] }
freshdesk_admin_delete_group Delete a group
Parameters: Parameter Type Required Default Description idinteger Yes — ID of the group to delete
{ "type" : "object" , "properties" : { "PCID" : { "type" : "string" , "description" : "Pink Connect ID for the authenticated connection" }, "id" : { "type" : "integer" , "description" : "ID of the group to delete" } }, "required" : [ "PCID" , "id" ] }
freshdesk_admin_delete_skill Delete a skill
Parameters: Parameter Type Required Default Description idinteger Yes — ID of the skill to delete
{ "type" : "object" , "properties" : { "PCID" : { "type" : "string" , "description" : "Pink Connect ID for the authenticated connection" }, "id" : { "type" : "integer" , "description" : "ID of the skill to delete" } }, "required" : [ "PCID" , "id" ] }
freshdesk_admin_get_account Get account details
{ "type" : "object" , "properties" : { "PCID" : { "type" : "string" , "description" : "Pink Connect ID for the authenticated connection" } }, "required" : [ "PCID" ] }
freshdesk_admin_get_agent Get an agent
Parameters: Parameter Type Required Default Description idinteger Yes — ID of the agent
{ "type" : "object" , "properties" : { "PCID" : { "type" : "string" , "description" : "Pink Connect ID for the authenticated connection" }, "id" : { "type" : "integer" , "description" : "ID of the agent" } }, "required" : [ "PCID" , "id" ] }
freshdesk_admin_get_automation_rule Get an automation rule
Parameters: Parameter Type Required Default Description automation_type_idinteger Yes — Type of automation: 1=Ticket Creation, 2=Time Triggers, 3=Ticket Update, 4=Email Notifications idinteger Yes — ID of the automation rule
{ "type" : "object" , "properties" : { "PCID" : { "type" : "string" , "description" : "Pink Connect ID for the authenticated connection" }, "automation_type_id" : { "type" : "integer" , "description" : "Type of automation: 1=Ticket Creation, 2=Time Triggers, 3=Ticket Update, 4=Email Notifications" , "enum" : [ 1 , 2 , 3 , 4 ] }, "id" : { "type" : "integer" , "description" : "ID of the automation rule" } }, "required" : [ "PCID" , "automation_type_id" , "id" ] }
freshdesk_admin_get_current_agent Get the currently authenticated agent
{ "type" : "object" , "properties" : { "PCID" : { "type" : "string" , "description" : "Pink Connect ID for the authenticated connection" } }, "required" : [ "PCID" ] }
freshdesk_admin_get_email_mailbox Get an email mailbox
Parameters: Parameter Type Required Default Description idinteger Yes — ID of the email mailbox
{ "type" : "object" , "properties" : { "PCID" : { "type" : "string" , "description" : "Pink Connect ID for the authenticated connection" }, "id" : { "type" : "integer" , "description" : "ID of the email mailbox" } }, "required" : [ "PCID" , "id" ] }
freshdesk_admin_get_group Get a group
Parameters: Parameter Type Required Default Description idinteger Yes — ID of the group
{ "type" : "object" , "properties" : { "PCID" : { "type" : "string" , "description" : "Pink Connect ID for the authenticated connection" }, "id" : { "type" : "integer" , "description" : "ID of the group" } }, "required" : [ "PCID" , "id" ] }
freshdesk_admin_get_helpdesk_settings Get helpdesk settings
{ "type" : "object" , "properties" : { "PCID" : { "type" : "string" , "description" : "Pink Connect ID for the authenticated connection" } }, "required" : [ "PCID" ] }
freshdesk_admin_get_job Get job status
Parameters: Parameter Type Required Default Description idstring Yes — ID of the background job
{ "type" : "object" , "properties" : { "PCID" : { "type" : "string" , "description" : "Pink Connect ID for the authenticated connection" }, "id" : { "type" : "string" , "description" : "ID of the background job" } }, "required" : [ "PCID" , "id" ] }
freshdesk_admin_get_role Get a role
Parameters: Parameter Type Required Default Description idinteger Yes — ID of the role
{ "type" : "object" , "properties" : { "PCID" : { "type" : "string" , "description" : "Pink Connect ID for the authenticated connection" }, "id" : { "type" : "integer" , "description" : "ID of the role" } }, "required" : [ "PCID" , "id" ] }
freshdesk_admin_get_skill Get a skill
Parameters: Parameter Type Required Default Description idinteger Yes — ID of the skill
{ "type" : "object" , "properties" : { "PCID" : { "type" : "string" , "description" : "Pink Connect ID for the authenticated connection" }, "id" : { "type" : "integer" , "description" : "ID of the skill" } }, "required" : [ "PCID" , "id" ] }
freshdesk_admin_get_slapolicy Get an SLA policy
Parameters: Parameter Type Required Default Description idinteger Yes — ID of the SLA policy
{ "type" : "object" , "properties" : { "PCID" : { "type" : "string" , "description" : "Pink Connect ID for the authenticated connection" }, "id" : { "type" : "integer" , "description" : "ID of the SLA policy" } }, "required" : [ "PCID" , "id" ] }
freshdesk_admin_list_agents List all agents
Parameters: Parameter Type Required Default Description emailstring No — Filter by agent email address mobilestring No — Filter by mobile number phonestring No — Filter by phone number statestring No — Filter by state: fulltime, occasional pageinteger No — Page number for pagination per_pageinteger No — Number of results per page (max 100)
{ "type" : "object" , "properties" : { "PCID" : { "type" : "string" , "description" : "Pink Connect ID for the authenticated connection" }, "email" : { "type" : "string" , "description" : "Filter by agent email address" }, "mobile" : { "type" : "string" , "description" : "Filter by mobile number" }, "phone" : { "type" : "string" , "description" : "Filter by phone number" }, "state" : { "type" : "string" , "description" : "Filter by state: fulltime, occasional" }, "page" : { "type" : "integer" , "description" : "Page number for pagination" }, "per_page" : { "type" : "integer" , "description" : "Number of results per page (max 100)" } }, "required" : [ "PCID" ] }
freshdesk_admin_list_automation_rules List automation rules
Parameters: Parameter Type Required Default Description automation_type_idinteger Yes — Type of automation: 1=Ticket Creation, 2=Time Triggers, 3=Ticket Update, 4=Email Notifications pageinteger No — Page number for pagination (starts at 1) per_pageinteger No — Number of results per page (max 100)
{ "type" : "object" , "properties" : { "PCID" : { "type" : "string" , "description" : "Pink Connect ID for the authenticated connection" }, "automation_type_id" : { "type" : "integer" , "description" : "Type of automation: 1=Ticket Creation, 2=Time Triggers, 3=Ticket Update, 4=Email Notifications" , "enum" : [ 1 , 2 , 3 , 4 ] }, "page" : { "type" : "integer" , "description" : "Page number for pagination (starts at 1)" }, "per_page" : { "type" : "integer" , "description" : "Number of results per page (max 100)" } }, "required" : [ "PCID" , "automation_type_id" ] }
freshdesk_admin_list_business_hours List all business hours
{ "type" : "object" , "properties" : { "PCID" : { "type" : "string" , "description" : "Pink Connect ID for the authenticated connection" } }, "required" : [ "PCID" ] }
freshdesk_admin_list_email_configs List all email configurations
{ "type" : "object" , "properties" : { "PCID" : { "type" : "string" , "description" : "Pink Connect ID for the authenticated connection" } }, "required" : [ "PCID" ] }
freshdesk_admin_list_email_mailboxes List email mailboxes
{ "type" : "object" , "properties" : { "PCID" : { "type" : "string" , "description" : "Pink Connect ID for the authenticated connection" } }, "required" : [ "PCID" ] }
freshdesk_admin_list_groups List all groups
Parameters: Parameter Type Required Default Description pageinteger No — Page number for pagination per_pageinteger No — Number of results per page (max 100)
{ "type" : "object" , "properties" : { "PCID" : { "type" : "string" , "description" : "Pink Connect ID for the authenticated connection" }, "page" : { "type" : "integer" , "description" : "Page number for pagination" }, "per_page" : { "type" : "integer" , "description" : "Number of results per page (max 100)" } }, "required" : [ "PCID" ] }
freshdesk_admin_list_roles List all roles
{ "type" : "object" , "properties" : { "PCID" : { "type" : "string" , "description" : "Pink Connect ID for the authenticated connection" } }, "required" : [ "PCID" ] }
freshdesk_admin_list_scenario_automations List scenario automations
{ "type" : "object" , "properties" : { "PCID" : { "type" : "string" , "description" : "Pink Connect ID for the authenticated connection" } }, "required" : [ "PCID" ] }
freshdesk_admin_list_skills List all skills
{ "type" : "object" , "properties" : { "PCID" : { "type" : "string" , "description" : "Pink Connect ID for the authenticated connection" } }, "required" : [ "PCID" ] }
freshdesk_admin_list_slapolicies List all SLA policies
{ "type" : "object" , "properties" : { "PCID" : { "type" : "string" , "description" : "Pink Connect ID for the authenticated connection" } }, "required" : [ "PCID" ] }
freshdesk_admin_search_agents Autocomplete search for agents
Parameters: Parameter Type Required Default Description termstring Yes — Search term to match against agent name or email
{ "type" : "object" , "properties" : { "PCID" : { "type" : "string" , "description" : "Pink Connect ID for the authenticated connection" }, "term" : { "type" : "string" , "description" : "Search term to match against agent name or email" } }, "required" : [ "PCID" , "term" ] }
freshdesk_admin_update_agent Update an agent
Parameters: Parameter Type Required Default Description idinteger Yes — ID of the agent to update emailstring No — Email address group_idsinteger[] No — Group IDs to assign job_titlestring No — Job title languagestring No — Language preference mobilestring No — Mobile number namestring No — Name of the agent occasionalboolean No — Whether this is an occasional agent phonestring No — Phone number role_idsinteger[] No — Role IDs to assign signaturestring No — HTML signature ticket_scopeinteger No — Ticket access scope: 1=Global, 2=Group, 3=Restricted time_zonestring No — Timezone
{ "type" : "object" , "properties" : { "PCID" : { "type" : "string" , "description" : "Pink Connect ID for the authenticated connection" }, "id" : { "type" : "integer" , "description" : "ID of the agent to update" }, "email" : { "type" : "string" , "description" : "Email address" }, "group_ids" : { "type" : "array" , "items" : { "type" : "integer" }, "description" : "Group IDs to assign" }, "job_title" : { "type" : "string" , "description" : "Job title" }, "language" : { "type" : "string" , "description" : "Language preference" }, "mobile" : { "type" : "string" , "description" : "Mobile number" }, "name" : { "type" : "string" , "description" : "Name of the agent" }, "occasional" : { "type" : "boolean" , "description" : "Whether this is an occasional agent" }, "phone" : { "type" : "string" , "description" : "Phone number" }, "role_ids" : { "type" : "array" , "items" : { "type" : "integer" }, "description" : "Role IDs to assign" }, "signature" : { "type" : "string" , "description" : "HTML signature" }, "ticket_scope" : { "type" : "integer" , "description" : "Ticket access scope: 1=Global, 2=Group, 3=Restricted" }, "time_zone" : { "type" : "string" , "description" : "Timezone" } }, "required" : [ "PCID" , "id" ] }
freshdesk_admin_update_automation_rule Update an automation rule
Parameters: Parameter Type Required Default Description automation_type_idinteger Yes — Type of automation: 1=Ticket Creation, 2=Time Triggers, 3=Ticket Update, 4=Email Notifications idinteger Yes — ID of the automation rule to update actionsobject[] No — Actions when rule triggers activeboolean No — Whether the rule is active conditionsobject[] No — Conditions for the rule descriptionstring No — Description of the rule eventsobject[] No — Trigger events namestring No — Name of the rule performerobject No — Who triggers the rule
{ "type" : "object" , "properties" : { "PCID" : { "type" : "string" , "description" : "Pink Connect ID for the authenticated connection" }, "automation_type_id" : { "type" : "integer" , "description" : "Type of automation: 1=Ticket Creation, 2=Time Triggers, 3=Ticket Update, 4=Email Notifications" , "enum" : [ 1 , 2 , 3 , 4 ] }, "id" : { "type" : "integer" , "description" : "ID of the automation rule to update" }, "actions" : { "type" : "array" , "items" : { "type" : "object" }, "description" : "Actions when rule triggers" }, "active" : { "type" : "boolean" , "description" : "Whether the rule is active" }, "conditions" : { "type" : "array" , "items" : { "type" : "object" }, "description" : "Conditions for the rule" }, "description" : { "type" : "string" , "description" : "Description of the rule" }, "events" : { "type" : "array" , "items" : { "type" : "object" }, "description" : "Trigger events" }, "name" : { "type" : "string" , "description" : "Name of the rule" }, "performer" : { "type" : "object" , "description" : "Who triggers the rule" } }, "required" : [ "PCID" , "automation_type_id" , "id" ] }
freshdesk_admin_update_email_mailbox Update an email mailbox
Parameters: Parameter Type Required Default Description idinteger Yes — ID of the email mailbox to update group_idinteger No — Default group ID namestring No — Name of the mailbox product_idinteger No — Associated product ID support_emailstring No — Support email address
{ "type" : "object" , "properties" : { "PCID" : { "type" : "string" , "description" : "Pink Connect ID for the authenticated connection" }, "id" : { "type" : "integer" , "description" : "ID of the email mailbox to update" }, "group_id" : { "type" : "integer" , "description" : "Default group ID" }, "name" : { "type" : "string" , "description" : "Name of the mailbox" }, "product_id" : { "type" : "integer" , "description" : "Associated product ID" }, "support_email" : { "type" : "string" , "description" : "Support email address" } }, "required" : [ "PCID" , "id" ] }
freshdesk_admin_update_group Update a group
Parameters: Parameter Type Required Default Description idinteger Yes — ID of the group to update agent_idsinteger[] No — Agent IDs auto_ticket_assigninteger No — Auto assignment: 0=Disabled, 1=Round Robin business_hour_idinteger No — Business hour schedule ID descriptionstring No — The description value escalate_tointeger No — Agent ID to escalate to namestring No — Name of the group unassigned_forstring No — Time duration for unassigned escalation
{ "type" : "object" , "properties" : { "PCID" : { "type" : "string" , "description" : "Pink Connect ID for the authenticated connection" }, "id" : { "type" : "integer" , "description" : "ID of the group to update" }, "agent_ids" : { "type" : "array" , "items" : { "type" : "integer" }, "description" : "Agent IDs" }, "auto_ticket_assign" : { "type" : "integer" , "description" : "Auto assignment: 0=Disabled, 1=Round Robin" }, "business_hour_id" : { "type" : "integer" , "description" : "Business hour schedule ID" }, "description" : { "type" : "string" , "description" : "The description value" }, "escalate_to" : { "type" : "integer" , "description" : "Agent ID to escalate to" }, "name" : { "type" : "string" , "description" : "Name of the group" }, "unassigned_for" : { "type" : "string" , "description" : "Time duration for unassigned escalation" } }, "required" : [ "PCID" , "id" ] }
freshdesk_admin_update_skill Update a skill
Parameters: Parameter Type Required Default Description idinteger Yes — ID of the skill to update agentsobject[] No — Agents with this skill conditionsobject[] No — Match conditions namestring No — Name of the skill rankinteger No — Rank/priority
{ "type" : "object" , "properties" : { "PCID" : { "type" : "string" , "description" : "Pink Connect ID for the authenticated connection" }, "id" : { "type" : "integer" , "description" : "ID of the skill to update" }, "agents" : { "type" : "array" , "items" : { "type" : "object" }, "description" : "Agents with this skill" }, "conditions" : { "type" : "array" , "items" : { "type" : "object" }, "description" : "Match conditions" }, "name" : { "type" : "string" , "description" : "Name of the skill" }, "rank" : { "type" : "integer" , "description" : "Rank/priority" } }, "required" : [ "PCID" , "id" ] }
freshdesk_admin_update_slapolicy Update an SLA policy
Parameters: Parameter Type Required Default Description idinteger Yes — ID of the SLA policy to update activeboolean No — Whether the SLA policy is active applicable_toobject No — Conditions for when this SLA applies descriptionstring No — Description of the SLA policy escalationobject No — Escalation settings namestring No — Name of the SLA policy sla_targetobject No — SLA targets for different priority levels
{ "type" : "object" , "properties" : { "PCID" : { "type" : "string" , "description" : "Pink Connect ID for the authenticated connection" }, "id" : { "type" : "integer" , "description" : "ID of the SLA policy to update" }, "active" : { "type" : "boolean" , "description" : "Whether the SLA policy is active" }, "applicable_to" : { "type" : "object" , "description" : "Conditions for when this SLA applies" }, "description" : { "type" : "string" , "description" : "Description of the SLA policy" }, "escalation" : { "type" : "object" , "description" : "Escalation settings" }, "name" : { "type" : "string" , "description" : "Name of the SLA policy" }, "sla_target" : { "type" : "object" , "description" : "SLA targets for different priority levels" } }, "required" : [ "PCID" , "id" ] }
