freshdesk-solutions

Server path: /freshdesk-solutions | Type: Application | PCID required: Yes

Tools

Tool	Description
`freshdesk_solutions_create_solution_article`	Create a solution article
`freshdesk_solutions_create_solution_category`	Create a solution category
`freshdesk_solutions_create_solution_folder`	Create a solution folder
`freshdesk_solutions_delete_solution_article`	Delete a solution article
`freshdesk_solutions_delete_solution_category`	Delete a solution category
`freshdesk_solutions_delete_solution_folder`	Delete a solution folder
`freshdesk_solutions_get_solution_article`	Get a solution article
`freshdesk_solutions_get_solution_category`	Get a solution category
`freshdesk_solutions_get_solution_folder`	Get a solution folder
`freshdesk_solutions_list_solution_articles`	List solution articles in a folder
`freshdesk_solutions_list_solution_categories`	List all solution categories
`freshdesk_solutions_list_solution_folders`	List solution folders in a category
`freshdesk_solutions_search_solution_articles`	Search solution articles
`freshdesk_solutions_update_solution_article`	Update a solution article
`freshdesk_solutions_update_solution_category`	Update a solution category
`freshdesk_solutions_update_solution_folder`	Update a solution folder

freshdesk_solutions_create_solution_article

Create a solution article Parameters:

Parameter	Type	Required	Default	Description
`folder_id`	integer	Yes	—	ID of the parent folder
`agent_id`	integer	No	—	ID of the agent author
`description`	string	Yes	—	HTML content of the article
`seo_data`	object	No	—	SEO metadata
`status`	integer	Yes	—	Status: 1=Draft, 2=Published
`tags`	string[]	No	—	Tags to associate
`title`	string	Yes	—	Title of the article
`type`	integer	No	—	Type: 1=Permanent, 2=Workaround

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "folder_id": {
      "type": "integer",
      "description": "ID of the parent folder"
    },
    "agent_id": {
      "type": "integer",
      "description": "ID of the agent author"
    },
    "description": {
      "type": "string",
      "description": "HTML content of the article"
    },
    "seo_data": {
      "type": "object",
      "description": "SEO metadata",
      "properties": {
        "meta_title": {
          "type": "string",
          "description": "Meta Title"
        },
        "meta_description": {
          "type": "string",
          "description": "Meta Description"
        }
      }
    },
    "status": {
      "type": "integer",
      "description": "Status: 1=Draft, 2=Published"
    },
    "tags": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "Tags to associate"
    },
    "title": {
      "type": "string",
      "description": "Title of the article"
    },
    "type": {
      "type": "integer",
      "description": "Type: 1=Permanent, 2=Workaround"
    }
  },
  "required": [
    "PCID",
    "folder_id",
    "description",
    "status",
    "title"
  ]
}

freshdesk_solutions_create_solution_category

Create a solution category Parameters:

Parameter	Type	Required	Default	Description
`description`	string	No	—	The description value
`name`	string	Yes	—	Name of the category
`visible_in_portals`	integer[]	No	—	Portal IDs where this category should be visible

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "description": {
      "type": "string",
      "description": "The description value"
    },
    "name": {
      "type": "string",
      "description": "Name of the category"
    },
    "visible_in_portals": {
      "type": "array",
      "items": {
        "type": "integer"
      },
      "description": "Portal IDs where this category should be visible"
    }
  },
  "required": [
    "PCID",
    "name"
  ]
}

freshdesk_solutions_create_solution_folder

Create a solution folder Parameters:

Parameter	Type	Required	Default	Description
`category_id`	integer	Yes	—	ID of the parent category
`company_ids`	integer[]	No	—	Company IDs (required when visibility=4)
`description`	string	No	—	The description value
`name`	string	Yes	—	Name of the folder
`visibility`	integer	Yes	—	Visibility: 1=All users, 2=Logged-in users, 3=Agents only, 4=Selected companies

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "category_id": {
      "type": "integer",
      "description": "ID of the parent category"
    },
    "company_ids": {
      "type": "array",
      "items": {
        "type": "integer"
      },
      "description": "Company IDs (required when visibility=4)"
    },
    "description": {
      "type": "string",
      "description": "The description value"
    },
    "name": {
      "type": "string",
      "description": "Name of the folder"
    },
    "visibility": {
      "type": "integer",
      "description": "Visibility: 1=All users, 2=Logged-in users, 3=Agents only, 4=Selected companies"
    }
  },
  "required": [
    "PCID",
    "category_id",
    "name",
    "visibility"
  ]
}

freshdesk_solutions_delete_solution_article

Delete a solution article Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	ID of the solution article to delete

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "ID of the solution article to delete"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

freshdesk_solutions_delete_solution_category

Delete a solution category Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	ID of the solution category to delete

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "ID of the solution category to delete"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

freshdesk_solutions_delete_solution_folder

Delete a solution folder Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	ID of the solution folder to delete

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "ID of the solution folder to delete"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

freshdesk_solutions_get_solution_article

Get a solution article Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	ID of the solution article

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "ID of the solution article"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

freshdesk_solutions_get_solution_category

Get a solution category Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	ID of the solution category

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "ID of the solution category"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

freshdesk_solutions_get_solution_folder

Get a solution folder Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	ID of the solution folder

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "ID of the solution folder"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

freshdesk_solutions_list_solution_articles

List solution articles in a folder Parameters:

Parameter	Type	Required	Default	Description
`folder_id`	integer	Yes	—	ID of the parent folder

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "folder_id": {
      "type": "integer",
      "description": "ID of the parent folder"
    }
  },
  "required": [
    "PCID",
    "folder_id"
  ]
}

freshdesk_solutions_list_solution_categories

List all solution categories

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

freshdesk_solutions_list_solution_folders

List solution folders in a category Parameters:

Parameter	Type	Required	Default	Description
`category_id`	integer	Yes	—	ID of the parent category

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "category_id": {
      "type": "integer",
      "description": "ID of the parent category"
    }
  },
  "required": [
    "PCID",
    "category_id"
  ]
}

freshdesk_solutions_search_solution_articles

Search solution articles Parameters:

Parameter	Type	Required	Default	Description
`term`	string	Yes	—	Search keyword or phrase

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "term": {
      "type": "string",
      "description": "Search keyword or phrase"
    }
  },
  "required": [
    "PCID",
    "term"
  ]
}

freshdesk_solutions_update_solution_article

Update a solution article Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	ID of the solution article to update
`agent_id`	integer	No	—	ID of the agent author
`description`	string	No	—	HTML content of the article
`seo_data`	object	No	—	SEO metadata
`status`	integer	No	—	Status: 1=Draft, 2=Published
`tags`	string[]	No	—	Tags to associate
`title`	string	No	—	Title of the article
`type`	integer	No	—	Type: 1=Permanent, 2=Workaround

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "ID of the solution article to update"
    },
    "agent_id": {
      "type": "integer",
      "description": "ID of the agent author"
    },
    "description": {
      "type": "string",
      "description": "HTML content of the article"
    },
    "seo_data": {
      "type": "object",
      "description": "SEO metadata",
      "properties": {
        "meta_title": {
          "type": "string",
          "description": "Meta Title"
        },
        "meta_description": {
          "type": "string",
          "description": "Meta Description"
        }
      }
    },
    "status": {
      "type": "integer",
      "description": "Status: 1=Draft, 2=Published"
    },
    "tags": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "Tags to associate"
    },
    "title": {
      "type": "string",
      "description": "Title of the article"
    },
    "type": {
      "type": "integer",
      "description": "Type: 1=Permanent, 2=Workaround"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

freshdesk_solutions_update_solution_category

Update a solution category Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	ID of the solution category to update
`description`	string	No	—	The description value
`name`	string	No	—	Name of the category
`visible_in_portals`	integer[]	No	—	Portal IDs where this category should be visible

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "ID of the solution category to update"
    },
    "description": {
      "type": "string",
      "description": "The description value"
    },
    "name": {
      "type": "string",
      "description": "Name of the category"
    },
    "visible_in_portals": {
      "type": "array",
      "items": {
        "type": "integer"
      },
      "description": "Portal IDs where this category should be visible"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

freshdesk_solutions_update_solution_folder

Update a solution folder Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	ID of the solution folder to update
`company_ids`	integer[]	No	—	Company IDs (required when visibility=4)
`description`	string	No	—	The description value
`name`	string	No	—	Name of the folder
`visibility`	integer	No	—	Visibility: 1=All users, 2=Logged-in users, 3=Agents only, 4=Selected companies

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "ID of the solution folder to update"
    },
    "company_ids": {
      "type": "array",
      "items": {
        "type": "integer"
      },
      "description": "Company IDs (required when visibility=4)"
    },
    "description": {
      "type": "string",
      "description": "The description value"
    },
    "name": {
      "type": "string",
      "description": "Name of the folder"
    },
    "visibility": {
      "type": "integer",
      "description": "Visibility: 1=All users, 2=Logged-in users, 3=Agents only, 4=Selected companies"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

Triggers API

Platform API

Embedded MCP Servers

Application MCP Servers

Skills Guides

Tools

freshdesk_solutions_create_solution_article

freshdesk_solutions_create_solution_category

freshdesk_solutions_create_solution_folder

freshdesk_solutions_delete_solution_article

freshdesk_solutions_delete_solution_category

freshdesk_solutions_delete_solution_folder

freshdesk_solutions_get_solution_article

freshdesk_solutions_get_solution_category

freshdesk_solutions_get_solution_folder

freshdesk_solutions_list_solution_articles

freshdesk_solutions_list_solution_categories

freshdesk_solutions_list_solution_folders

freshdesk_solutions_search_solution_articles

freshdesk_solutions_update_solution_article

freshdesk_solutions_update_solution_category

freshdesk_solutions_update_solution_folder

Triggers API

Platform API

Embedded MCP Servers

Application MCP Servers

Skills Guides

​Tools

​freshdesk_solutions_create_solution_article

​freshdesk_solutions_create_solution_category

​freshdesk_solutions_create_solution_folder

​freshdesk_solutions_delete_solution_article

​freshdesk_solutions_delete_solution_category

​freshdesk_solutions_delete_solution_folder

​freshdesk_solutions_get_solution_article

​freshdesk_solutions_get_solution_category

​freshdesk_solutions_get_solution_folder

​freshdesk_solutions_list_solution_articles

​freshdesk_solutions_list_solution_categories

​freshdesk_solutions_list_solution_folders

​freshdesk_solutions_search_solution_articles

​freshdesk_solutions_update_solution_article

​freshdesk_solutions_update_solution_category

​freshdesk_solutions_update_solution_folder

Tools

freshdesk_solutions_create_solution_article

freshdesk_solutions_create_solution_category

freshdesk_solutions_create_solution_folder

freshdesk_solutions_delete_solution_article

freshdesk_solutions_delete_solution_category

freshdesk_solutions_delete_solution_folder

freshdesk_solutions_get_solution_article

freshdesk_solutions_get_solution_category

freshdesk_solutions_get_solution_folder

freshdesk_solutions_list_solution_articles

freshdesk_solutions_list_solution_categories

freshdesk_solutions_list_solution_folders

freshdesk_solutions_search_solution_articles

freshdesk_solutions_update_solution_article

freshdesk_solutions_update_solution_category

freshdesk_solutions_update_solution_folder