freshdesk-tickets

Server path: /freshdesk-tickets | Type: Application | PCID required: Yes

Tools

Tool	Description
`freshdesk_tickets_add_note_to_ticket`	Add a note to a ticket
`freshdesk_tickets_create_ticket`	Create a ticket
`freshdesk_tickets_delete_conversation`	Delete a conversation
`freshdesk_tickets_delete_ticket`	Delete a ticket
`freshdesk_tickets_get_ticket`	Get a ticket
`freshdesk_tickets_list_ticket_conversations`	List conversations for a ticket
`freshdesk_tickets_list_ticket_fields`	List all ticket fields
`freshdesk_tickets_list_tickets`	List all tickets
`freshdesk_tickets_reply_to_ticket`	Reply to a ticket
`freshdesk_tickets_restore_ticket`	Restore a deleted ticket
`freshdesk_tickets_search_tickets`	Search tickets
`freshdesk_tickets_update_conversation`	Update a conversation
`freshdesk_tickets_update_ticket`	Update a ticket

freshdesk_tickets_add_note_to_ticket

Add a note to a ticket Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	ID of the ticket to add a note to
`body`	string	Yes	—	HTML content of the note
`notify_emails`	string[]	No	—	Array of agent email addresses to notify about this note
`private`	boolean	No	—	Whether the note is private (only visible to agents). Default: true

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "ID of the ticket to add a note to"
    },
    "body": {
      "type": "string",
      "description": "HTML content of the note"
    },
    "notify_emails": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "Array of agent email addresses to notify about this note"
    },
    "private": {
      "type": "boolean",
      "description": "Whether the note is private (only visible to agents). Default: true"
    }
  },
  "required": [
    "PCID",
    "id",
    "body"
  ]
}

freshdesk_tickets_create_ticket

Create a ticket Parameters:

Parameter	Type	Required	Default	Description
`cc_emails`	string[]	No	—	Email addresses to CC
`company_id`	integer	No	—	ID of the company to associate
`custom_fields`	object	No	—	Key-value pairs for custom fields
`description`	string	Yes	—	HTML content of the ticket description
`due_by`	string	No	—	Due date for the ticket
`email`	string	No	—	Email address of the requester. Required if requester_id is not provided.
`facebook_id`	string	No	—	Facebook ID of the requester
`fr_due_by`	string	No	—	First response due date
`group_id`	integer	No	—	ID of the group to assign the ticket to
`phone`	string	No	—	Phone number of the requester
`priority`	integer	No	—	Priority: 1=Low, 2=Medium, 3=High, 4=Urgent
`product_id`	integer	No	—	ID of the product to associate
`requester_id`	integer	No	—	ID of the requester contact. Required if email is not provided.
`responder_id`	integer	No	—	ID of the agent to assign the ticket to
`source`	integer	No	—	Source: 1=Email, 2=Portal, 3=Phone, 7=Chat, 9=Feedback Widget, 10=Outbound Email
`status`	integer	No	—	Status: 2=Open, 3=Pending, 4=Resolved, 5=Closed
`subject`	string	Yes	—	Subject of the ticket
`tags`	string[]	No	—	Tags to associate with the ticket
`twitter_id`	string	No	—	Twitter handle of the requester
`type`	string	No	—	Ticket type (e.g., Question, Incident, Problem, Feature Request)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "cc_emails": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "Email addresses to CC"
    },
    "company_id": {
      "type": "integer",
      "description": "ID of the company to associate"
    },
    "custom_fields": {
      "type": "object",
      "description": "Key-value pairs for custom fields"
    },
    "description": {
      "type": "string",
      "description": "HTML content of the ticket description"
    },
    "due_by": {
      "type": "string",
      "description": "Due date for the ticket"
    },
    "email": {
      "type": "string",
      "description": "Email address of the requester. Required if requester_id is not provided."
    },
    "facebook_id": {
      "type": "string",
      "description": "Facebook ID of the requester"
    },
    "fr_due_by": {
      "type": "string",
      "description": "First response due date"
    },
    "group_id": {
      "type": "integer",
      "description": "ID of the group to assign the ticket to"
    },
    "phone": {
      "type": "string",
      "description": "Phone number of the requester"
    },
    "priority": {
      "type": "integer",
      "description": "Priority: 1=Low, 2=Medium, 3=High, 4=Urgent",
      "enum": [
        1,
        2,
        3,
        4
      ]
    },
    "product_id": {
      "type": "integer",
      "description": "ID of the product to associate"
    },
    "requester_id": {
      "type": "integer",
      "description": "ID of the requester contact. Required if email is not provided."
    },
    "responder_id": {
      "type": "integer",
      "description": "ID of the agent to assign the ticket to"
    },
    "source": {
      "type": "integer",
      "description": "Source: 1=Email, 2=Portal, 3=Phone, 7=Chat, 9=Feedback Widget, 10=Outbound Email",
      "enum": [
        1,
        2,
        3,
        7,
        9,
        10
      ]
    },
    "status": {
      "type": "integer",
      "description": "Status: 2=Open, 3=Pending, 4=Resolved, 5=Closed",
      "enum": [
        2,
        3,
        4,
        5
      ]
    },
    "subject": {
      "type": "string",
      "description": "Subject of the ticket"
    },
    "tags": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "Tags to associate with the ticket"
    },
    "twitter_id": {
      "type": "string",
      "description": "Twitter handle of the requester"
    },
    "type": {
      "type": "string",
      "description": "Ticket type (e.g., Question, Incident, Problem, Feature Request)"
    }
  },
  "required": [
    "PCID",
    "description",
    "subject"
  ]
}

freshdesk_tickets_delete_conversation

Delete a conversation Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	ID of the conversation to delete

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "ID of the conversation to delete"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

freshdesk_tickets_delete_ticket

Delete a ticket Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	ID of the ticket to delete

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "ID of the ticket to delete"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

freshdesk_tickets_get_ticket

Get a ticket Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	ID of the ticket
`include`	string	No	—	Include additional information. Comma-separated: conversations, requester, company, stats, sla_policy

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "ID of the ticket"
    },
    "include": {
      "type": "string",
      "description": "Include additional information. Comma-separated: conversations, requester, company, stats, sla_policy"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

freshdesk_tickets_list_ticket_conversations

List conversations for a ticket Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	ID of the ticket
`page`	integer	No	—	Page number for pagination
`per_page`	integer	No	—	Number of results per page (max 100)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "ID of the ticket"
    },
    "page": {
      "type": "integer",
      "description": "Page number for pagination"
    },
    "per_page": {
      "type": "integer",
      "description": "Number of results per page (max 100)"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

freshdesk_tickets_list_ticket_fields

List all ticket fields

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    }
  },
  "required": [
    "PCID"
  ]
}

freshdesk_tickets_list_tickets

List all tickets Parameters:

Parameter	Type	Required	Default	Description
`filter`	string	No	—	Pre-defined filter to use. One of: new_and_my_open, watching, spam, deleted
`requester_id`	integer	No	—	Filter tickets by requester ID
`email`	string	No	—	Filter tickets by requester email
`company_id`	integer	No	—	Filter tickets by company ID
`updated_since`	string	No	—	Return tickets updated since this date-time (ISO 8601 format)
`order_by`	string	No	—	Field to order results by. One of: created_at, due_by, updated_at, status
`order_type`	string	No	—	Sort order: asc or desc
`include`	string	No	—	Include additional information. Comma-separated: requester, stats, company, description
`page`	integer	No	—	Page number for pagination (starts at 1)
`per_page`	integer	No	—	Number of results per page (max 100)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "filter": {
      "type": "string",
      "description": "Pre-defined filter to use. One of: new_and_my_open, watching, spam, deleted"
    },
    "requester_id": {
      "type": "integer",
      "description": "Filter tickets by requester ID"
    },
    "email": {
      "type": "string",
      "description": "Filter tickets by requester email"
    },
    "company_id": {
      "type": "integer",
      "description": "Filter tickets by company ID"
    },
    "updated_since": {
      "type": "string",
      "description": "Return tickets updated since this date-time (ISO 8601 format)"
    },
    "order_by": {
      "type": "string",
      "description": "Field to order results by. One of: created_at, due_by, updated_at, status"
    },
    "order_type": {
      "type": "string",
      "description": "Sort order: asc or desc",
      "enum": [
        "asc",
        "desc"
      ]
    },
    "include": {
      "type": "string",
      "description": "Include additional information. Comma-separated: requester, stats, company, description"
    },
    "page": {
      "type": "integer",
      "description": "Page number for pagination (starts at 1)"
    },
    "per_page": {
      "type": "integer",
      "description": "Number of results per page (max 100)"
    }
  },
  "required": [
    "PCID"
  ]
}

freshdesk_tickets_reply_to_ticket

Reply to a ticket Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	ID of the ticket to reply to
`bcc_emails`	string[]	No	—	Array of email addresses to BCC
`body`	string	Yes	—	HTML content of the reply
`cc_emails`	string[]	No	—	Array of email addresses to CC
`from_email`	string	No	—	Email address from which the reply is sent. By default the global support email is used.

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "ID of the ticket to reply to"
    },
    "bcc_emails": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "Array of email addresses to BCC"
    },
    "body": {
      "type": "string",
      "description": "HTML content of the reply"
    },
    "cc_emails": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "Array of email addresses to CC"
    },
    "from_email": {
      "type": "string",
      "description": "Email address from which the reply is sent. By default the global support email is used."
    }
  },
  "required": [
    "PCID",
    "id",
    "body"
  ]
}

freshdesk_tickets_restore_ticket

Restore a deleted ticket Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	ID of the ticket to restore

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "ID of the ticket to restore"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

freshdesk_tickets_search_tickets

Search tickets Parameters:

Parameter	Type	Required	Default	Description
`query`	string	Yes	—	Search query using Freshdesk query language. The value MUST be enclosed in double quotes, e.g. “status:2 AND priority:3”. Without the surrounding quotes, the API will return an error.
`page`	integer	No	—	Page number for pagination (starts at 1, max 10 pages)

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "query": {
      "type": "string",
      "description": "Search query using Freshdesk query language. The value MUST be enclosed in double quotes, e.g. \"status:2 AND priority:3\". Without the surrounding quotes, the API will return an error."
    },
    "page": {
      "type": "integer",
      "description": "Page number for pagination (starts at 1, max 10 pages)"
    }
  },
  "required": [
    "PCID",
    "query"
  ]
}

freshdesk_tickets_update_conversation

Update a conversation Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	ID of the conversation to update
`attachments`	string[]	No	—	Updated attachments for the conversation
`body`	string	No	—	Updated HTML content of the conversation

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "ID of the conversation to update"
    },
    "attachments": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "Updated attachments for the conversation"
    },
    "body": {
      "type": "string",
      "description": "Updated HTML content of the conversation"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

freshdesk_tickets_update_ticket

Update a ticket Parameters:

Parameter	Type	Required	Default	Description
`id`	integer	Yes	—	ID of the ticket to update
`cc_emails`	string[]	No	—	CC email addresses
`company_id`	integer	No	—	Company ID
`custom_fields`	object	No	—	Custom field key-value pairs
`description`	string	No	—	HTML content of the ticket description
`due_by`	string	No	—	Due date
`email`	string	No	—	Requester email
`fr_due_by`	string	No	—	First response due date
`group_id`	integer	No	—	ID of the group to assign
`phone`	string	No	—	Requester phone
`priority`	integer	No	—	Priority: 1=Low, 2=Medium, 3=High, 4=Urgent
`product_id`	integer	No	—	Product ID
`responder_id`	integer	No	—	ID of the agent to assign
`source`	integer	No	—	Source: 1=Email, 2=Portal, 3=Phone, 7=Chat, 9=Feedback Widget, 10=Outbound Email
`status`	integer	No	—	Status: 2=Open, 3=Pending, 4=Resolved, 5=Closed
`subject`	string	No	—	Subject of the ticket
`tags`	string[]	No	—	Tags for the ticket
`type`	string	No	—	Ticket type

Show inputSchema

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "ID of the ticket to update"
    },
    "cc_emails": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "CC email addresses"
    },
    "company_id": {
      "type": "integer",
      "description": "Company ID"
    },
    "custom_fields": {
      "type": "object",
      "description": "Custom field key-value pairs"
    },
    "description": {
      "type": "string",
      "description": "HTML content of the ticket description"
    },
    "due_by": {
      "type": "string",
      "description": "Due date"
    },
    "email": {
      "type": "string",
      "description": "Requester email"
    },
    "fr_due_by": {
      "type": "string",
      "description": "First response due date"
    },
    "group_id": {
      "type": "integer",
      "description": "ID of the group to assign"
    },
    "phone": {
      "type": "string",
      "description": "Requester phone"
    },
    "priority": {
      "type": "integer",
      "description": "Priority: 1=Low, 2=Medium, 3=High, 4=Urgent",
      "enum": [
        1,
        2,
        3,
        4
      ]
    },
    "product_id": {
      "type": "integer",
      "description": "Product ID"
    },
    "responder_id": {
      "type": "integer",
      "description": "ID of the agent to assign"
    },
    "source": {
      "type": "integer",
      "description": "Source: 1=Email, 2=Portal, 3=Phone, 7=Chat, 9=Feedback Widget, 10=Outbound Email",
      "enum": [
        1,
        2,
        3,
        7,
        9,
        10
      ]
    },
    "status": {
      "type": "integer",
      "description": "Status: 2=Open, 3=Pending, 4=Resolved, 5=Closed",
      "enum": [
        2,
        3,
        4,
        5
      ]
    },
    "subject": {
      "type": "string",
      "description": "Subject of the ticket"
    },
    "tags": {
      "type": "array",
      "items": {
        "type": "string"
      },
      "description": "Tags for the ticket"
    },
    "type": {
      "type": "string",
      "description": "Ticket type"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

Triggers API

Platform API

Embedded MCP Servers

Application MCP Servers

Skills Guides

Tools

freshdesk_tickets_add_note_to_ticket

freshdesk_tickets_create_ticket

freshdesk_tickets_delete_conversation

freshdesk_tickets_delete_ticket

freshdesk_tickets_get_ticket

freshdesk_tickets_list_ticket_conversations

freshdesk_tickets_list_ticket_fields

freshdesk_tickets_list_tickets

freshdesk_tickets_reply_to_ticket

freshdesk_tickets_restore_ticket

freshdesk_tickets_search_tickets

freshdesk_tickets_update_conversation

freshdesk_tickets_update_ticket

Triggers API

Platform API

Embedded MCP Servers

Application MCP Servers

Skills Guides

​Tools

​freshdesk_tickets_add_note_to_ticket

​freshdesk_tickets_create_ticket

​freshdesk_tickets_delete_conversation

​freshdesk_tickets_delete_ticket

​freshdesk_tickets_get_ticket

​freshdesk_tickets_list_ticket_conversations

​freshdesk_tickets_list_ticket_fields

​freshdesk_tickets_list_tickets

​freshdesk_tickets_reply_to_ticket

​freshdesk_tickets_restore_ticket

​freshdesk_tickets_search_tickets

​freshdesk_tickets_update_conversation

​freshdesk_tickets_update_ticket

Tools

freshdesk_tickets_add_note_to_ticket

freshdesk_tickets_create_ticket

freshdesk_tickets_delete_conversation

freshdesk_tickets_delete_ticket

freshdesk_tickets_get_ticket

freshdesk_tickets_list_ticket_conversations

freshdesk_tickets_list_ticket_fields

freshdesk_tickets_list_tickets

freshdesk_tickets_reply_to_ticket

freshdesk_tickets_restore_ticket

freshdesk_tickets_search_tickets

freshdesk_tickets_update_conversation

freshdesk_tickets_update_ticket