/haloitsm-operations | Type: Application | PCID required: Yes
Tools
haloitsm_operations_booking_appointment_booking
POST /Appointment/Booking Parameters:| Parameter | Type | Required | Default | Description | |
|---|---|---|---|---|---|
_cancomplete | boolean | null | No | — | The cancomplete value |
_candelete | boolean | null | No | — | The candelete value |
_canupdate | boolean | null | No | — | The canupdate value |
_collectionmaster | boolean | null | No | — | The collectionmaster value |
_dont_trigger_mentions | boolean | null | No | — | Dont Trigger Mentions |
_dont_update_ticket | boolean | null | No | — | Dont Update Ticket |
_force | boolean | null | No | — | The force value |
_importemail | string | null | No | — | The importemail value |
_importtype | string | null | No | — | The importtype value |
_iscloning | boolean | null | No | — | The iscloning value |
_isimport | boolean | null | No | — | The isimport value |
_recurringmaster | boolean | null | No | — | The recurringmaster value |
_validateonly | boolean | null | No | — | The validateonly value |
_warning | string | null | No | — | The warning value |
active_break | object | No | — | Active Break | |
actual_start | string | null | No | — | Actual Start |
add_followup_appointment | boolean | null | No | — | Add Followup Appointment |
add_followup_task | boolean | null | No | — | Add Followup Task |
agent_id | integer | null | No | — | Agent Id |
agent_name | string | null | No | — | Agent Name |
agent_status | integer | null | No | — | Agent Status |
agents | object[] | No | — | The agents value | |
allday | boolean | null | No | — | The allday value |
allowed_resourcebooking_teams | object[] | No | — | Allowed Resourcebooking Teams | |
apfaultidremoved | boolean | null | No | — | The apfaultidremoved value |
appointment_hours | number | null | No | — | Appointment Hours |
appointment_id | integer | null | No | — | Appointment Id |
appointment_location | integer | null | No | — | Appointment Location |
appointment_location_free_text | string | null | No | — | Appointment Location Free Text |
appointment_location_name | string | null | No | — | Appointment Location Name |
appointment_status | integer | null | No | — | Appointment Status |
appointment_type_id | integer | null | No | — | Appointment Type Id |
appointment_type_name | string | null | No | — | Appointment Type Name |
appointment_work_hours | number | null | No | — | Appointment Work Hours |
approval_start | boolean | null | No | — | Approval Start |
approval_status | integer | null | No | — | Approval Status |
approvalagent | integer | null | No | — | The approvalagent value |
approvaldatetime | string | null | No | — | The approvaldatetime value |
approvalemailaddress | string | null | No | — | The approvalemailaddress value |
approvalnote | string | null | No | — | The approvalnote value |
attendees | string | null | No | — | The attendees value |
autocomplete | boolean | null | No | — | The autocomplete value |
bcclist | string | null | No | — | The bcclist value |
betweenend | string | null | No | — | The betweenend value |
betweenstart | string | null | No | — | The betweenstart value |
booking_email | string | null | No | — | Booking Email |
booking_fields | object[] | No | — | Booking Fields | |
booking_name | string | null | No | — | Booking Name |
booking_phonenumber | string | null | No | — | Booking Phonenumber |
calendar_id | string | null | No | — | Calendar Id |
category1 | string | null | No | — | The category1 value |
category2 | string | null | No | — | The category2 value |
category3 | string | null | No | — | The category3 value |
category4 | string | null | No | — | The category4 value |
cclist | string | null | No | — | The cclist value |
changedinnhd | boolean | null | No | — | The changedinnhd value |
changekey | string | null | No | — | The changekey value |
chargerate | integer | null | No | — | The chargerate value |
client_id | integer | null | No | — | Client Id |
client_name | string | null | No | — | Client Name |
collection_id | string | null | No | — | Collection Id |
colour | string | null | No | — | The colour value |
commisionable | boolean | null | No | — | The commisionable value |
complete_agent_id | integer | null | No | — | Complete Agent Id |
complete_date | string | null | No | — | Complete Date |
complete_note | string | null | No | — | Complete Note |
complete_notehtml | string | null | No | — | Complete Notehtml |
complete_status | integer | null | No | — | Complete Status |
complete_timetaken | number | null | No | — | Complete Timetaken |
conference_id | string | null | No | — | Conference Id |
confirmed | boolean | null | No | — | The confirmed value |
contact_address | object | No | — | Contact Address | |
contact_emailaddress | string | null | No | — | Contact Emailaddress |
contact_phonenumber | string | null | No | — | Contact Phonenumber |
contract_id | integer | null | No | — | Contract Id |
createnextappt | boolean | null | No | — | The createnextappt value |
crmnote_id | integer | null | No | — | Crmnote Id |
cspid | integer | null | No | — | The cspid value |
date_created | string | null | No | — | Date Created |
defaultbookingtype | integer | null | No | — | The defaultbookingtype value |
defaultresourcetype | integer | null | No | — | The defaultresourcetype value |
do_reopen | boolean | null | No | — | Do Reopen |
end_date | string | null | No | — | End date for filtering |
end_date_only | string | null | No | — | End Date Only |
entity | number | null | No | — | The entity value |
entryid | string | null | No | — | The entryid value |
estimate | number | null | No | — | The estimate value |
exchange_uid | string | null | No | — | Exchange Uid |
exchangeenddate | string | null | No | — | The exchangeenddate value |
exchangelastmodifieddate | string | null | No | — | The exchangelastmodifieddate value |
exchangemailboxfqdn | string | null | No | — | The exchangemailboxfqdn value |
exchangestartdate | string | null | No | — | The exchangestartdate value |
external_organizer | boolean | null | No | — | External Organizer |
followup_agent_status | integer | null | No | — | Followup Agent Status |
followup_agents | object[] | No | — | Followup Agents | |
followup_allday | boolean | null | No | — | Followup Allday |
followup_appointmenttype_id | integer | null | No | — | Followup Appointmenttype Id |
followup_attendees | string | null | No | — | Followup Attendees |
followup_date | string | null | No | — | Followup Date |
followup_end_date | string | null | No | — | Followup End Date |
followup_id | integer | null | No | — | Followup Id |
followup_inform_agents | boolean | null | No | — | Followup Inform Agents |
followup_inform_user | boolean | null | No | — | Followup Inform User |
followup_is_private | boolean | null | No | — | Followup Is Private |
followup_note | string | null | No | — | Followup Note |
followup_note_html | string | null | No | — | Followup Note Html |
followup_reminderminutes | integer | null | No | — | Followup Reminderminutes |
followup_start_date | string | null | No | — | Followup Start Date |
followup_subject | string | null | No | — | Followup Subject |
followup_user_id | integer | null | No | — | Followup User Id |
fromcompletedapid | integer | null | No | — | The fromcompletedapid value |
halo_recurring_master_id | integer | null | No | — | Halo Recurring Master Id |
has_immutable_exchange_id | boolean | null | No | — | Has Immutable Exchange Id |
holiday_id | string | null | No | — | Holiday Id |
holiday_type | integer | null | No | — | Holiday Type |
id | integer | No | — | The id value | |
import_agent_ids | string | null | No | — | Import Agent Ids |
import_agent_status | string | null | No | — | Import Agent Status |
import_appointment_type | string | null | No | — | Import Appointment Type |
import_open_appointment_status | string | null | No | — | Import Open Appointment Status |
import_shift_type | string | null | No | — | Import Shift Type |
import_user | string | null | No | — | Import User |
inform_agents | boolean | null | No | — | Inform Agents |
inform_user | boolean | null | No | — | Inform User |
invitesent | integer | null | No | — | The invitesent value |
is_active_shift | boolean | null | No | — | Is Active Shift |
is_ad_hoc_shift | boolean | null | No | — | Is Ad Hoc Shift |
is_ending_shift | boolean | null | No | — | Is Ending Shift |
is_private | boolean | null | No | — | Is Private |
is_starting_shift | boolean | null | No | — | Is Starting Shift |
is_task | boolean | null | No | — | Is Task |
key | string | null | No | — | The key value |
last_modified | string | null | No | — | Last Modified |
meetingtype | integer | null | No | — | The meetingtype value |
messagestatus | integer | null | No | — | The messagestatus value |
new_agent_status | integer | null | No | — | New Agent Status |
new_external_link | object | No | — | New External Link | |
note | string | null | No | — | The note value |
note_html | string | null | No | — | Note Html |
offhold | boolean | null | No | — | The offhold value |
online_meeting_url | string | null | No | — | Online Meeting Url |
open_appointment_status | integer | null | No | — | Open Appointment Status |
organizer | integer | null | No | — | The organizer value |
organizer_email | string | null | No | — | Organizer Email |
other1 | integer | null | No | — | The other1 value |
other2 | integer | null | No | — | The other2 value |
outcomes | object[] | No | — | The outcomes value | |
primary_ticket_appointment | boolean | null | No | — | Primary Ticket Appointment |
reassign_ticket | boolean | null | No | — | Reassign Ticket |
recurring_desc | string | null | No | — | Recurring Desc |
recurring_master_id | string | null | No | — | Recurring Master Id |
reminder_shown | boolean | null | No | — | Reminder Shown |
reminderdate | string | null | No | — | The reminderdate value |
reminderminutes | integer | null | No | — | The reminderminutes value |
reminderstatus | integer | null | No | — | The reminderstatus value |
requestedapprovalagent | integer | null | No | — | The requestedapprovalagent value |
requesttype | integer | null | No | — | The requesttype value |
requires_approval | boolean | null | No | — | Requires Approval |
resource_booking_timeslot | string | null | No | — | Resource Booking Timeslot |
resource_booking_type | integer | null | No | — | Resource Booking Type |
resourcebookingteam | integer | null | No | — | The resourcebookingteam value |
resourcebookingtype | integer | null | No | — | The resourcebookingtype value |
resourcebookingtypeagent | integer | null | No | — | The resourcebookingtypeagent value |
schedule | object | No | — | The schedule value | |
scheduled_for_id | integer | null | No | — | Scheduled For Id |
schedulehandledtype | integer | null | No | — | The schedulehandledtype value |
shift_breaks | object[] | No | — | Shift Breaks | |
shift_team_id | integer | null | No | — | Shift Team Id |
shift_team_name | string | null | No | — | Shift Team Name |
shift_type_id | integer | null | No | — | Shift Type Id |
site_id | integer | null | No | — | Site Id |
site_name | string | null | No | — | Site Name |
start_date | string | null | No | — | Start date for filtering |
start_date_only | string | null | No | — | Start Date Only |
status | integer | null | No | — | The status value |
subject | string | null | No | — | The subject value |
team_id | integer | null | No | — | Team Id |
ticket_cf_update | object[] | No | — | Ticket Cf Update | |
ticket_emailaddress | string | null | No | — | Ticket Emailaddress |
ticket_id | integer | null | No | — | Ticket Id |
ticket_phonenumber | string | null | No | — | Ticket Phonenumber |
tolist | string | null | No | — | The tolist value |
toll_number | string | null | No | — | Toll Number |
type | integer | null | No | — | The type value |
update_ticket_status | integer | null | No | — | Update Ticket Status |
user_id | integer | null | No | — | User Id |
user_name | string | null | No | — | User Name |
usermessagestatus | integer | null | No | — | The usermessagestatus value |
utcoffset | number | null | No | — | The utcoffset value |
Show inputSchema
Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"_cancomplete": {
"type": [
"boolean",
"null"
],
"description": "The cancomplete value"
},
"_candelete": {
"type": [
"boolean",
"null"
],
"description": "The candelete value"
},
"_canupdate": {
"type": [
"boolean",
"null"
],
"description": "The canupdate value"
},
"_collectionmaster": {
"type": [
"boolean",
"null"
],
"description": "The collectionmaster value"
},
"_dont_trigger_mentions": {
"type": [
"boolean",
"null"
],
"description": "Dont Trigger Mentions"
},
"_dont_update_ticket": {
"type": [
"boolean",
"null"
],
"description": "Dont Update Ticket"
},
"_force": {
"type": [
"boolean",
"null"
],
"description": "The force value"
},
"_importemail": {
"type": [
"string",
"null"
],
"description": "The importemail value"
},
"_importtype": {
"type": [
"string",
"null"
],
"description": "The importtype value"
},
"_iscloning": {
"type": [
"boolean",
"null"
],
"description": "The iscloning value"
},
"_isimport": {
"type": [
"boolean",
"null"
],
"description": "The isimport value"
},
"_recurringmaster": {
"type": [
"boolean",
"null"
],
"description": "The recurringmaster value"
},
"_validateonly": {
"type": [
"boolean",
"null"
],
"description": "The validateonly value"
},
"_warning": {
"type": [
"string",
"null"
],
"description": "The warning value"
},
"active_break": {
"type": "object",
"description": "Active Break",
"properties": {
"id": {
"type": "integer",
"description": "The id value"
},
"event_type": {
"type": "integer",
"description": "Event Type"
},
"subject": {
"type": "string",
"description": "The subject value"
},
"start_date": {
"type": "string",
"description": "Start date for filtering"
},
"end_date": {
"type": "string",
"description": "End date for filtering"
},
"timetaken": {
"type": "number",
"description": "The timetaken value"
},
"agent_id": {
"type": "integer",
"description": "Agent Id"
},
"break_type": {
"type": "integer",
"description": "Break Type"
},
"break_note": {
"type": "string",
"description": "Break Note"
},
"shift_apid": {
"type": "integer",
"description": "Shift Apid"
},
"ticket_id": {
"type": "integer",
"description": "Ticket Id"
},
"action_number": {
"type": "integer",
"description": "Action Number"
},
"action_invoice_number": {
"type": "integer",
"description": "Action Invoice Number"
},
"note": {
"type": "string",
"description": "The note value"
},
"customer": {
"type": "string",
"description": "The customer value"
},
"holiday_id": {
"type": "integer",
"description": "Holiday Id"
},
"charge_type_colour": {
"type": "string",
"description": "Charge Type Colour"
},
"site_id": {
"type": "integer",
"description": "Site Id"
},
"user_name": {
"type": "string",
"description": "User Name"
},
"charge_rate": {
"type": "integer",
"description": "Charge Rate"
},
"mileage": {
"type": "integer",
"description": "The mileage value"
},
"tickettype_id": {
"type": "integer",
"description": "Tickettype Id"
},
"lognewticket": {
"type": "boolean",
"description": "The lognewticket value"
},
"client_id": {
"type": "integer",
"description": "Client Id"
},
"category1": {
"type": "string",
"description": "The category1 value"
},
"category2": {
"type": "string",
"description": "The category2 value"
},
"category3": {
"type": "string",
"description": "The category3 value"
},
"category4": {
"type": "string",
"description": "The category4 value"
},
"contract_id": {
"type": "integer",
"description": "Contract Id"
},
"agents": {
"type": "array",
"items": {
"type": "object"
},
"description": "The agents value"
},
"clear_end": {
"type": "boolean",
"description": "Clear End"
},
"traveltime": {
"type": "number",
"description": "The traveltime value"
},
"originalstartdate": {
"type": "string",
"description": "The originalstartdate value"
},
"_warning": {
"type": "string",
"description": "The warning value"
},
"charge_type_name": {
"type": "string",
"description": "Charge Type Name"
},
"is_starting_break": {
"type": "boolean",
"description": "Is Starting Break"
},
"is_ending_break": {
"type": "boolean",
"description": "Is Ending Break"
},
"new_agent_status": {
"type": "integer",
"description": "New Agent Status"
}
}
},
"actual_start": {
"type": [
"string",
"null"
],
"description": "Actual Start"
},
"add_followup_appointment": {
"type": [
"boolean",
"null"
],
"description": "Add Followup Appointment"
},
"add_followup_task": {
"type": [
"boolean",
"null"
],
"description": "Add Followup Task"
},
"agent_id": {
"type": [
"integer",
"null"
],
"description": "Agent Id"
},
"agent_name": {
"type": [
"string",
"null"
],
"description": "Agent Name"
},
"agent_status": {
"type": [
"integer",
"null"
],
"description": "Agent Status"
},
"agents": {
"type": "array",
"items": {
"type": "object",
"properties": {
"sites": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"agent_name": {
"type": "string"
},
"role_id": {
"type": "string"
},
"role_name": {
"type": "string"
},
"site_id": {
"type": "integer"
},
"site_name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
}
}
},
"description": "The sites value"
},
"id": {
"type": "integer",
"format": "int32",
"description": "The id value"
},
"name": {
"type": "string",
"description": "The name value"
},
"onlinestatus_actual": {
"type": "integer",
"format": "int32",
"description": "Onlinestatus Actual"
},
"onlinestatus": {
"type": "integer",
"format": "int32",
"description": "The onlinestatus value"
},
"is_online": {
"type": "boolean",
"description": "Is Online"
},
"lastonline": {
"type": "string",
"description": "The lastonline value"
},
"team": {
"type": "string",
"description": "The team value"
},
"isdisabled": {
"type": "boolean",
"description": "The isdisabled value"
},
"email": {
"type": "string",
"description": "The email value"
},
"ad": {
"type": "string",
"description": "The ad value"
},
"lastlogindate": {
"type": "string",
"format": "date-time",
"description": "The lastlogindate value"
},
"agentphotopath": {
"type": "string",
"description": "The agentphotopath value"
},
"initials": {
"type": "string",
"description": "The initials value"
},
"firstname": {
"type": "string",
"description": "The firstname value"
},
"surname": {
"type": "string",
"description": "The surname value"
},
"colour": {
"type": "string",
"description": "The colour value"
},
"jobtitle": {
"type": "string",
"description": "The jobtitle value"
},
"sms": {
"type": "string",
"description": "The sms value"
},
"extensionnumber": {
"type": "string",
"description": "The extensionnumber value"
},
"ticket_count": {
"type": "integer",
"format": "int32",
"description": "Ticket Count"
},
"is_agent": {
"type": "boolean",
"description": "Is Agent"
},
"one_client": {
"type": "integer",
"format": "int32",
"description": "One Client"
},
"teams": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"agent_name": {
"type": "string"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"team_name": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"org_department_team_name": {
"type": "string"
},
"role_id": {
"type": "string"
},
"role_name": {
"type": "string"
},
"is_manager": {
"type": "boolean"
},
"no_config_access": {
"type": "boolean"
},
"unassigned_access": {
"type": "boolean"
},
"otheragent_access": {
"type": "boolean"
},
"fortickets": {
"type": "boolean"
},
"foropps": {
"type": "boolean"
},
"forprojects": {
"type": "boolean"
},
"in_section": {
"type": "boolean"
},
"excludeautoassign": {
"type": "boolean"
},
"namewithinactive": {
"type": "string"
},
"exclude_from_team_resource_booking": {
"type": "boolean"
},
"isintegration": {
"type": "boolean"
}
}
},
"description": "The teams value"
},
"departments": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"agent_name": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"department_name": {
"type": "string"
},
"role_id": {
"type": "string"
},
"role_name": {
"type": "string"
},
"membershiplevel": {
"type": "integer"
},
"includeteamsintree": {
"type": "boolean"
}
}
},
"description": "The departments value"
},
"clients": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"agent_name": {
"type": "string"
},
"client_id": {
"type": "integer"
},
"client_name": {
"type": "string"
},
"role_id": {
"type": "string"
},
"role_name": {
"type": "string"
}
}
},
"description": "The clients value"
},
"tickettypes": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"agent_name": {
"type": "string"
},
"tickettype_id": {
"type": "integer"
},
"tickettype_guid": {
"type": "string"
},
"tickettype_name": {
"type": "string"
},
"role_id": {
"type": "string"
},
"role_name": {
"type": "string"
},
"cancreate": {
"type": "boolean"
},
"canview": {
"type": "boolean"
},
"canedit": {
"type": "boolean"
},
"can_upload_attachments": {
"type": "boolean"
},
"can_view_attachments": {
"type": "boolean"
},
"can_download_attachments": {
"type": "boolean"
},
"can_edit_attachments": {
"type": "boolean"
},
"can_view_action_history": {
"type": "boolean"
},
"_warning": {
"type": "string"
}
}
},
"description": "The tickettypes value"
},
"qualifications": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"agent_name": {
"type": "string"
},
"qualification_id": {
"type": "integer"
},
"qualification_name": {
"type": "string"
},
"role_id": {
"type": "string"
},
"role_name": {
"type": "string"
},
"date": {
"type": "string"
},
"_warning": {
"type": "string"
},
"enddate": {
"type": "string"
}
}
},
"description": "The qualifications value"
},
"qualification_weighting": {
"type": "integer",
"format": "int32",
"description": "Qualification Weighting"
},
"qualified": {
"type": "boolean",
"description": "The qualified value"
},
"role_list": {
"type": "string",
"description": "Role List"
},
"current_action_type": {
"type": "string",
"description": "Current Action Type"
},
"current_action_name": {
"type": "string",
"description": "Current Action Name"
},
"assettypes": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"agent_name": {
"type": "string"
},
"assettype_id": {
"type": "integer"
},
"assettype_name": {
"type": "string"
},
"role_id": {
"type": "string"
},
"role_name": {
"type": "string"
},
"cancreate": {
"type": "boolean"
},
"canview": {
"type": "boolean"
},
"canedit": {
"type": "boolean"
},
"_warning": {
"type": "string"
}
}
},
"description": "The assettypes value"
},
"googleemail": {
"type": "string",
"description": "The googleemail value"
},
"linemanager": {
"type": "integer",
"format": "int32",
"description": "The linemanager value"
},
"linemanager_name": {
"type": "string",
"description": "Linemanager Name"
},
"inboxes": {
"type": "integer",
"format": "int32",
"description": "The inboxes value"
},
"exchange_authorized": {
"type": "boolean",
"description": "Exchange Authorized"
},
"exchange_account": {
"type": "string",
"description": "Exchange Account"
},
"sentinel_authorized": {
"type": "boolean",
"description": "Sentinel Authorized"
},
"licence_type": {
"type": "integer",
"format": "int32",
"description": "Licence Type"
},
"named_licences_in_use": {
"type": "integer",
"format": "int32",
"description": "Named Licences In Use"
},
"concurrent_licences_in_use": {
"type": "integer",
"format": "int32",
"description": "Concurrent Licences In Use"
},
"concurrent_agent_total": {
"type": "integer",
"format": "int32",
"description": "Concurrent Agent Total"
},
"google_mail_authorized": {
"type": "boolean",
"description": "Google Mail Authorized"
},
"inbox_clientid": {
"type": "string",
"description": "Inbox Clientid"
},
"isapiagent": {
"type": "boolean",
"description": "The isapiagent value"
},
"splashtop_authorized": {
"type": "boolean",
"description": "Splashtop Authorized"
},
"gotoresolve_authorized": {
"type": "boolean",
"description": "Gotoresolve Authorized"
},
"datecreated": {
"type": "string",
"format": "date-time",
"description": "The datecreated value"
},
"password": {
"type": "string",
"description": "The password value"
},
"lunchbreak": {
"type": "number",
"format": "double",
"description": "The lunchbreak value"
},
"agentphotodata": {
"type": "string",
"description": "The agentphotodata value"
},
"pagesize": {
"type": "integer",
"format": "int32",
"description": "Number of results per page"
},
"signature": {
"type": "string",
"description": "The signature value"
},
"default_filter_id_tickets": {
"type": "integer",
"format": "int32",
"description": "Default Filter Id Tickets"
},
"default_filter_name_tickets": {
"type": "string",
"description": "Default Filter Name Tickets"
},
"default_columns_id_tickets": {
"type": "integer",
"format": "int32",
"description": "Default Columns Id Tickets"
},
"default_columns_name_tickets": {
"type": "string",
"description": "Default Columns Name Tickets"
},
"default_view_tickets": {
"type": "string",
"description": "Default View Tickets"
},
"default_view_tickets_selectedid": {
"type": "integer",
"format": "int32",
"description": "Default View Tickets Selectedid"
},
"default_view_tickets_selectedname": {
"type": "string",
"description": "Default View Tickets Selectedname"
},
"default_filter_id_opps": {
"type": "integer",
"format": "int32",
"description": "Default Filter Id Opps"
},
"default_filter_name_opps": {
"type": "string",
"description": "Default Filter Name Opps"
},
"default_columns_id_opps": {
"type": "integer",
"format": "int32",
"description": "Default Columns Id Opps"
},
"default_columns_name_opps": {
"type": "string",
"description": "Default Columns Name Opps"
},
"default_view_opps": {
"type": "string",
"description": "Default View Opps"
},
"default_view_opps_selectedid": {
"type": "integer",
"format": "int32",
"description": "Default View Opps Selectedid"
},
"default_view_opps_selectedname": {
"type": "string",
"description": "Default View Opps Selectedname"
},
"default_action_view": {
"type": "string",
"description": "Default Action View"
},
"default_action_display": {
"type": "integer",
"format": "int32",
"description": "Default Action Display"
},
"default_feed_view": {
"type": "string",
"description": "Default Feed View"
},
"ticket_preview_mode": {
"type": "integer",
"format": "int32",
"description": "Ticket Preview Mode"
},
"default_ticket_preview_size": {
"type": "integer",
"format": "int32",
"description": "Default Ticket Preview Size"
},
"tree_display_mode": {
"type": "integer",
"format": "int32",
"description": "Tree Display Mode"
},
"halo_tab_pref": {
"type": "integer",
"format": "int32",
"description": "Halo Tab Pref"
},
"list_type": {
"type": "integer",
"format": "int32",
"description": "List Type"
},
"navmenu_mode": {
"type": "integer",
"format": "int32",
"description": "Navmenu Mode"
},
"default_calendar_view": {
"type": "string",
"description": "Default Calendar View"
},
"calendar_options": {
"type": "string",
"description": "Calendar Options"
},
"search_options": {
"type": "string",
"description": "Search Options"
},
"newtabpref": {
"type": "integer",
"format": "int32",
"description": "The newtabpref value"
},
"theme": {
"type": "string",
"description": "The theme value"
},
"theme_revert": {
"type": "string",
"description": "Theme Revert"
},
"language_id": {
"type": "integer",
"format": "int32",
"description": "Language Id"
},
"language_name": {
"type": "string",
"description": "Language Name"
},
"app_colour": {
"type": "string",
"description": "App Colour"
},
"app_colour_type": {
"type": "integer",
"format": "int32",
"description": "App Colour Type"
},
"nav_colour": {
"type": "string",
"description": "Nav Colour"
},
"nav_colour_type": {
"type": "integer",
"format": "int32",
"description": "Nav Colour Type"
},
"nav_display_mode": {
"type": "integer",
"format": "int32",
"description": "Nav Display Mode"
},
"enablehighcontrast": {
"type": "boolean",
"description": "The enablehighcontrast value"
},
"actionscreen_display_type": {
"type": "integer",
"format": "int32",
"description": "Actionscreen Display Type"
},
"homescreenchartid": {
"type": "integer",
"format": "int32",
"description": "The homescreenchartid value"
},
"homescreenchartname": {
"type": "string",
"description": "The homescreenchartname value"
},
"homescreenchartpublishedid": {
"type": "string",
"description": "The homescreenchartpublishedid value"
},
"homescreendashboardid": {
"type": "integer",
"format": "int32",
"description": "The homescreendashboardid value"
},
"homescreendashboardname": {
"type": "string",
"description": "The homescreendashboardname value"
},
"sidemenudashboardid": {
"type": "integer",
"format": "int32",
"description": "The sidemenudashboardid value"
},
"sidemenudashboardname": {
"type": "string",
"description": "The sidemenudashboardname value"
},
"clientdetails_layout_id": {
"type": "integer",
"format": "int32",
"description": "Clientdetails Layout Id"
},
"clientdetails_layout_name": {
"type": "string",
"description": "Clientdetails Layout Name"
},
"nav_layout_id": {
"type": "integer",
"format": "int32",
"description": "Nav Layout Id"
},
"nav_layout_name": {
"type": "string",
"description": "Nav Layout Name"
},
"sendowneremails": {
"type": "boolean",
"description": "The sendowneremails value"
},
"warnifnoscan": {
"type": "boolean",
"description": "The warnifnoscan value"
},
"dontemailmeifiloggedit": {
"type": "boolean",
"description": "The dontemailmeifiloggedit value"
},
"workhour_start": {
"type": "number",
"format": "double",
"description": "Workhour Start"
},
"workhour_end": {
"type": "number",
"format": "double",
"description": "Workhour End"
},
"activedirectory_dn": {
"type": "string",
"description": "Activedirectory Dn"
},
"third_party_guid": {
"type": "string",
"description": "Third Party Guid"
},
"roles": {
"type": "array",
"items": {
"type": "object",
"properties": {
"intent": {
"type": "string"
},
"chargerates": {
"type": "array"
},
"id_int": {
"type": "integer"
},
"notes": {
"type": "string"
},
"teams": {
"type": "array"
},
"departments": {
"type": "array"
},
"clients": {
"type": "array"
},
"tickettypes": {
"type": "array"
},
"assetfields": {
"type": "array"
},
"unamecustomfields": {
"type": "array"
},
"unameappointmenttypes": {
"type": "array"
},
"notifications": {
"type": "array"
},
"claims": {
"type": "array"
},
"_warning": {
"type": "string"
},
"assettypes": {
"type": "array"
},
"Oo_name": {
"type": "string"
},
"uname_usercustomfields": {
"type": "array"
},
"access_control": {
"type": "array"
},
"access_control_level": {
"type": "integer"
},
"ac_tickettypes": {
"type": "array"
},
"ac_approvals": {
"type": "array"
},
"ac_rules": {
"type": "array"
},
"ac_cannedtext": {
"type": "array"
},
"ac_customfields": {
"type": "array"
},
"ac_customtables": {
"type": "array"
},
"ac_dashboards": {
"type": "array"
},
"ac_workflows": {
"type": "array"
},
"ac_roles": {
"type": "array"
},
"ac_slas": {
"type": "array"
},
"ac_templates": {
"type": "array"
},
"ac_outcomes": {
"type": "array"
},
"ac_workdays": {
"type": "array"
},
"ac_emailtemplates": {
"type": "array"
},
"ac_messagegroups": {
"type": "array"
},
"ac_reportgroups": {
"type": "array"
},
"ac_fieldgroups": {
"type": "array"
},
"ac_languagepacks": {
"type": "array"
},
"ac_itemgroups": {
"type": "array"
},
"ac_suppliers": {
"type": "array"
},
"ac_suppliercontracts": {
"type": "array"
},
"is_integration": {
"type": "boolean"
},
"ac_assettypes": {
"type": "array"
},
"ac_assetgroups": {
"type": "array"
},
"ac_servicecategories": {
"type": "array"
},
"ac_services": {
"type": "array"
},
"ac_chatprofiles": {
"type": "array"
},
"ac_faqlists": {
"type": "array"
},
"ac_devices": {
"type": "array"
},
"sites": {
"type": "array"
},
"ac_databaselookups": {
"type": "array"
},
"ac_notifications": {
"type": "array"
},
"ac_columnprofiles": {
"type": "array"
},
"ac_lists": {
"type": "array"
},
"ac_filterprofiles": {
"type": "array"
},
"ac_webhooks": {
"type": "array"
},
"ac_customintegrations": {
"type": "array"
},
"cloned_from_id": {
"type": "string"
},
"ac_azuread": {
"type": "array"
},
"ac_pdftemplates": {
"type": "array"
},
"ac_softwareproducts": {
"type": "array"
},
"ac_assetfields": {
"type": "array"
},
"ac_folders": {
"type": "array"
},
"ac_qualifications": {
"type": "array"
},
"ac_reports": {
"type": "array"
},
"ac_datasources": {
"type": "array"
},
"ac_compositereports": {
"type": "array"
},
"new_external_link": {
"type": "object"
},
"_match_thirdparty_id": {
"type": "string"
},
"_match_additional_id": {
"type": "string"
},
"_match_integration_id": {
"type": "integer"
},
"_match_integration_name": {
"type": "string"
},
"ac_custombuttons": {
"type": "array"
},
"ac_customtabs": {
"type": "array"
},
"role_cost": {
"type": "number"
},
"_isimport": {
"type": "boolean"
},
"_importtype": {
"type": "string"
},
"import_details_id": {
"type": "integer"
},
"_do_reassignteam01": {
"type": "boolean"
},
"check_reassign01": {
"type": "boolean"
},
"ac_dashboardtab": {
"type": "array"
},
"id": {
"type": "string"
},
"name": {
"type": "string"
},
"normalizedName": {
"type": "string"
},
"concurrencyStamp": {
"type": "string"
}
}
},
"description": "The roles value"
},
"add_roles": {
"type": "array",
"items": {
"type": "object",
"properties": {
"intent": {
"type": "string"
},
"chargerates": {
"type": "array"
},
"id_int": {
"type": "integer"
},
"notes": {
"type": "string"
},
"teams": {
"type": "array"
},
"departments": {
"type": "array"
},
"clients": {
"type": "array"
},
"tickettypes": {
"type": "array"
},
"assetfields": {
"type": "array"
},
"unamecustomfields": {
"type": "array"
},
"unameappointmenttypes": {
"type": "array"
},
"notifications": {
"type": "array"
},
"claims": {
"type": "array"
},
"_warning": {
"type": "string"
},
"assettypes": {
"type": "array"
},
"Oo_name": {
"type": "string"
},
"uname_usercustomfields": {
"type": "array"
},
"access_control": {
"type": "array"
},
"access_control_level": {
"type": "integer"
},
"ac_tickettypes": {
"type": "array"
},
"ac_approvals": {
"type": "array"
},
"ac_rules": {
"type": "array"
},
"ac_cannedtext": {
"type": "array"
},
"ac_customfields": {
"type": "array"
},
"ac_customtables": {
"type": "array"
},
"ac_dashboards": {
"type": "array"
},
"ac_workflows": {
"type": "array"
},
"ac_roles": {
"type": "array"
},
"ac_slas": {
"type": "array"
},
"ac_templates": {
"type": "array"
},
"ac_outcomes": {
"type": "array"
},
"ac_workdays": {
"type": "array"
},
"ac_emailtemplates": {
"type": "array"
},
"ac_messagegroups": {
"type": "array"
},
"ac_reportgroups": {
"type": "array"
},
"ac_fieldgroups": {
"type": "array"
},
"ac_languagepacks": {
"type": "array"
},
"ac_itemgroups": {
"type": "array"
},
"ac_suppliers": {
"type": "array"
},
"ac_suppliercontracts": {
"type": "array"
},
"is_integration": {
"type": "boolean"
},
"ac_assettypes": {
"type": "array"
},
"ac_assetgroups": {
"type": "array"
},
"ac_servicecategories": {
"type": "array"
},
"ac_services": {
"type": "array"
},
"ac_chatprofiles": {
"type": "array"
},
"ac_faqlists": {
"type": "array"
},
"ac_devices": {
"type": "array"
},
"sites": {
"type": "array"
},
"ac_databaselookups": {
"type": "array"
},
"ac_notifications": {
"type": "array"
},
"ac_columnprofiles": {
"type": "array"
},
"ac_lists": {
"type": "array"
},
"ac_filterprofiles": {
"type": "array"
},
"ac_webhooks": {
"type": "array"
},
"ac_customintegrations": {
"type": "array"
},
"cloned_from_id": {
"type": "string"
},
"ac_azuread": {
"type": "array"
},
"ac_pdftemplates": {
"type": "array"
},
"ac_softwareproducts": {
"type": "array"
},
"ac_assetfields": {
"type": "array"
},
"ac_folders": {
"type": "array"
},
"ac_qualifications": {
"type": "array"
},
"ac_reports": {
"type": "array"
},
"ac_datasources": {
"type": "array"
},
"ac_compositereports": {
"type": "array"
},
"new_external_link": {
"type": "object"
},
"_match_thirdparty_id": {
"type": "string"
},
"_match_additional_id": {
"type": "string"
},
"_match_integration_id": {
"type": "integer"
},
"_match_integration_name": {
"type": "string"
},
"ac_custombuttons": {
"type": "array"
},
"ac_customtabs": {
"type": "array"
},
"role_cost": {
"type": "number"
},
"_isimport": {
"type": "boolean"
},
"_importtype": {
"type": "string"
},
"import_details_id": {
"type": "integer"
},
"_do_reassignteam01": {
"type": "boolean"
},
"check_reassign01": {
"type": "boolean"
},
"ac_dashboardtab": {
"type": "array"
},
"id": {
"type": "string"
},
"name": {
"type": "string"
},
"normalizedName": {
"type": "string"
},
"concurrencyStamp": {
"type": "string"
}
}
},
"description": "Add Roles"
},
"claims": {
"type": "array",
"items": {
"type": "object",
"properties": {
"type": {
"type": "string"
},
"value": {
"type": "string"
}
}
},
"description": "The claims value"
},
"department": {
"type": "string",
"description": "The department value"
},
"_is_a_departmentmanager": {
"type": "boolean",
"description": "Is A Departmentmanager"
},
"_is_a_teammanager": {
"type": "boolean",
"description": "Is A Teammanager"
},
"access_control": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Access Control"
},
"twofactor_enabled": {
"type": "boolean",
"description": "Twofactor Enabled"
},
"_isnew": {
"type": "boolean",
"description": "The isnew value"
},
"adconnection": {
"type": "integer",
"format": "int32",
"description": "The adconnection value"
},
"useadlogin": {
"type": "integer",
"format": "int32",
"description": "The useadlogin value"
},
"container_dn": {
"type": "string",
"description": "Container Dn"
},
"notifications": {
"type": "array",
"items": {
"type": "object",
"properties": {
"guid": {
"type": "string"
},
"intent": {
"type": "string"
},
"id": {
"type": "integer"
},
"name": {
"type": "string"
},
"agent_id": {
"type": "integer"
},
"agent_name": {
"type": "string"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"team_name": {
"type": "string"
},
"type": {
"type": "integer"
},
"delivery_method": {
"type": "integer"
},
"sendpushnotification": {
"type": "boolean"
},
"sendpushnotificationbrowser": {
"type": "boolean"
},
"popupinnotificationpane": {
"type": "boolean"
},
"eventno": {
"type": "integer"
},
"emailtemplate_id": {
"type": "integer"
},
"emailtemplate_guid": {
"type": "string"
},
"emailtemplate_name": {
"type": "string"
},
"user_id": {
"type": "integer"
},
"user_name": {
"type": "string"
},
"email_list": {
"type": "string"
},
"slack_id": {
"type": "integer"
},
"interval": {
"type": "number"
},
"useworkinghours": {
"type": "integer"
},
"restriction_type": {
"type": "integer"
},
"restriction_department_id": {
"type": "integer"
},
"restriction_department_guid": {
"type": "string"
},
"restriction_department_name": {
"type": "string"
},
"restriction_team_id": {
"type": "integer"
},
"restriction_team_guid": {
"type": "string"
},
"restriction_team_name": {
"type": "string"
},
"webhook_id": {
"type": "string"
},
"agents": {
"type": "array"
},
"condition_count": {
"type": "integer"
},
"subscriber_count": {
"type": "integer"
},
"role_id": {
"type": "string"
},
"role_name": {
"type": "string"
},
"conditions": {
"type": "array"
},
"_canupdate": {
"type": "boolean"
},
"slack_channel_name": {
"type": "string"
},
"teams_id": {
"type": "integer"
},
"teams_channel_name": {
"type": "string"
},
"value1": {
"type": "integer"
},
"value1_name": {
"type": "string"
},
"_iszapier": {
"type": "boolean"
},
"filter_sitecontact": {
"type": "boolean"
},
"sitecontact_type": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"roles": {
"type": "array"
},
"mattermost_channelid": {
"type": "integer"
},
"mattermost_channel_name": {
"type": "string"
},
"rule_id": {
"type": "integer"
},
"rule_guid": {
"type": "string"
},
"rule_name": {
"type": "string"
},
"user_roles": {
"type": "array"
},
"filter_type": {
"type": "integer"
},
"customisecolour": {
"type": "boolean"
},
"colour": {
"type": "string"
},
"access_control": {
"type": "array"
},
"access_control_level": {
"type": "integer"
},
"safe_instances": {
"type": "integer"
},
"safe_instance_list": {
"type": "array"
},
"twilio_details": {
"type": "integer"
},
"twilio_number": {
"type": "string"
},
"flow_seq": {
"type": "integer"
},
"flow_id": {
"type": "integer"
},
"outcomes": {
"type": "array"
},
"acknowledge_type": {
"type": "integer"
},
"acknowledge_complete": {
"type": "string"
},
"acknowledge_empty": {
"type": "string"
}
}
},
"description": "The notifications value"
},
"notifications_personal": {
"type": "array",
"items": {
"type": "object",
"properties": {
"guid": {
"type": "string"
},
"intent": {
"type": "string"
},
"id": {
"type": "integer"
},
"name": {
"type": "string"
},
"agent_id": {
"type": "integer"
},
"agent_name": {
"type": "string"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"team_name": {
"type": "string"
},
"type": {
"type": "integer"
},
"delivery_method": {
"type": "integer"
},
"sendpushnotification": {
"type": "boolean"
},
"sendpushnotificationbrowser": {
"type": "boolean"
},
"popupinnotificationpane": {
"type": "boolean"
},
"eventno": {
"type": "integer"
},
"emailtemplate_id": {
"type": "integer"
},
"emailtemplate_guid": {
"type": "string"
},
"emailtemplate_name": {
"type": "string"
},
"user_id": {
"type": "integer"
},
"user_name": {
"type": "string"
},
"email_list": {
"type": "string"
},
"slack_id": {
"type": "integer"
},
"interval": {
"type": "number"
},
"useworkinghours": {
"type": "integer"
},
"restriction_type": {
"type": "integer"
},
"restriction_department_id": {
"type": "integer"
},
"restriction_department_guid": {
"type": "string"
},
"restriction_department_name": {
"type": "string"
},
"restriction_team_id": {
"type": "integer"
},
"restriction_team_guid": {
"type": "string"
},
"restriction_team_name": {
"type": "string"
},
"webhook_id": {
"type": "string"
},
"agents": {
"type": "array"
},
"condition_count": {
"type": "integer"
},
"subscriber_count": {
"type": "integer"
},
"role_id": {
"type": "string"
},
"role_name": {
"type": "string"
},
"conditions": {
"type": "array"
},
"_canupdate": {
"type": "boolean"
},
"slack_channel_name": {
"type": "string"
},
"teams_id": {
"type": "integer"
},
"teams_channel_name": {
"type": "string"
},
"value1": {
"type": "integer"
},
"value1_name": {
"type": "string"
},
"_iszapier": {
"type": "boolean"
},
"filter_sitecontact": {
"type": "boolean"
},
"sitecontact_type": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"roles": {
"type": "array"
},
"mattermost_channelid": {
"type": "integer"
},
"mattermost_channel_name": {
"type": "string"
},
"rule_id": {
"type": "integer"
},
"rule_guid": {
"type": "string"
},
"rule_name": {
"type": "string"
},
"user_roles": {
"type": "array"
},
"filter_type": {
"type": "integer"
},
"customisecolour": {
"type": "boolean"
},
"colour": {
"type": "string"
},
"access_control": {
"type": "array"
},
"access_control_level": {
"type": "integer"
},
"safe_instances": {
"type": "integer"
},
"safe_instance_list": {
"type": "array"
},
"twilio_details": {
"type": "integer"
},
"twilio_number": {
"type": "string"
},
"flow_seq": {
"type": "integer"
},
"flow_id": {
"type": "integer"
},
"outcomes": {
"type": "array"
},
"acknowledge_type": {
"type": "integer"
},
"acknowledge_complete": {
"type": "string"
},
"acknowledge_empty": {
"type": "string"
}
}
},
"description": "Notifications Personal"
},
"emailconfirmed": {
"type": "boolean",
"description": "The emailconfirmed value"
},
"accountconfirmed": {
"type": "boolean",
"description": "The accountconfirmed value"
},
"isinvite": {
"type": "boolean",
"description": "The isinvite value"
},
"is_sales": {
"type": "boolean",
"description": "Is Sales"
},
"_getlogmeinid": {
"type": "boolean",
"description": "The getlogmeinid value"
},
"_isimport": {
"type": "boolean",
"description": "The isimport value"
},
"_importtype": {
"type": "string",
"description": "The importtype value"
},
"_importtoken": {
"type": "string",
"description": "The importtoken value"
},
"beyondtrust_name": {
"type": "string",
"description": "Beyondtrust Name"
},
"azure_roleid": {
"type": "integer",
"format": "int32",
"description": "Azure Roleid"
},
"customfields": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"name": {
"type": "string"
},
"label": {
"type": "string"
},
"summary": {
"type": "string"
},
"type": {
"type": "integer"
},
"value": {},
"value_is_password_id": {
"type": "boolean"
},
"display": {
"type": "string"
},
"characterlimit": {
"type": "integer"
},
"characterlimittype": {
"type": "integer"
},
"inputtype": {
"type": "integer"
},
"copytochild": {
"type": "boolean"
},
"copytoparent": {
"type": "boolean"
},
"searchable": {
"type": "boolean"
},
"ordervalues": {
"type": "boolean"
},
"ordervaluesby": {
"type": "integer"
},
"database_lookup_id": {
"type": "integer"
},
"database_lookup_auto": {
"type": "boolean"
},
"database_lookup_triggers": {
"type": "array"
},
"third_party_name": {
"type": "string"
},
"extratype": {
"type": "integer"
},
"copytochildonupdate": {
"type": "boolean"
},
"copytograndchildonupdate": {
"type": "boolean"
},
"copytoparentonupdate": {
"type": "boolean"
},
"hyperlink": {
"type": "string"
},
"usage": {
"type": "integer"
},
"linked_table_id": {
"type": "integer"
},
"showondetailsscreen": {
"type": "boolean"
},
"third_party_value": {
"type": "string"
},
"custom_extra_table_id": {
"type": "integer"
},
"copytorelated": {
"type": "boolean"
},
"only_validate_on_creation": {
"type": "boolean"
},
"calculation": {
"type": "string"
},
"rounding": {
"type": "integer"
},
"validation_reasons": {
"type": "array"
},
"int_value_is_display": {
"type": "boolean"
},
"regex": {
"type": "string"
},
"onlyshowforagents": {
"type": "boolean"
},
"is_horizontal": {
"type": "boolean"
},
"copied": {
"type": "boolean"
},
"isencrypted": {
"type": "boolean"
},
"max_selection": {
"type": "integer"
},
"guid": {
"type": "string"
},
"selection_field_id": {
"type": "integer"
},
"variable_format_1": {
"type": "string"
},
"variable_format_2": {
"type": "string"
},
"validation_data": {
"type": "array"
},
"database_lookup_input": {
"type": "integer"
},
"table_data_entry_type": {
"type": "integer"
},
"showintable": {
"type": "boolean"
},
"table_height": {
"type": "integer"
},
"dont_delete_rows": {
"type": "boolean"
},
"table_matching_field": {
"type": "integer"
},
"new_storage_method": {
"type": "boolean"
},
"where_sql": {
"type": "string"
},
"load_type": {
"type": "integer"
},
"add_rows": {
"type": "boolean"
},
"delete_these_rows": {
"type": "array"
},
"showinpool": {
"type": "boolean"
},
"allow_pool_override": {
"type": "boolean"
},
"details_column_group": {
"type": "integer"
},
"add_row_per_value": {
"type": "boolean"
},
"store_in_fielddata": {
"type": "boolean"
},
"first_value_default": {
"type": "boolean"
},
"copytoparentnewticket": {
"type": "boolean"
}
}
},
"description": "The customfields value"
},
"chargerates": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"key1": {
"type": "integer"
},
"key1_name": {
"type": "string"
},
"key2": {
"type": "integer"
},
"key2_guid": {
"type": "string"
},
"key2_name": {
"type": "string"
},
"role_id": {
"type": "string"
},
"role_name": {
"type": "string"
},
"_warning": {
"type": "string"
}
}
},
"description": "The chargerates value"
},
"warnifnoscan_integrator": {
"type": "boolean",
"description": "Warnifnoscan Integrator"
},
"warnifnoscan_integrator_hours": {
"type": "integer",
"format": "int32",
"description": "Warnifnoscan Integrator Hours"
},
"orion_username": {
"type": "string",
"description": "Orion Username"
},
"orion_password": {
"type": "string",
"description": "Orion Password"
},
"ncentral_username": {
"type": "string",
"description": "Ncentral Username"
},
"soc_username": {
"type": "string",
"description": "Soc Username"
},
"autotaskid": {
"type": "integer",
"format": "int32",
"description": "The autotaskid value"
},
"oktaid": {
"type": "string",
"description": "The oktaid value"
},
"okta_status": {
"type": "string",
"description": "Okta Status"
},
"new_ncentral_key": {
"type": "string",
"description": "New Ncentral Key"
},
"pomincostforapprovaltype": {
"type": "integer",
"format": "int32",
"description": "The pomincostforapprovaltype value"
},
"pomincostforapproval": {
"type": "number",
"format": "double",
"description": "The pomincostforapproval value"
},
"quotemarginforapprovaltype": {
"type": "integer",
"format": "int32",
"description": "The quotemarginforapprovaltype value"
},
"quotemarginforapproval": {
"type": "number",
"format": "double",
"description": "The quotemarginforapproval value"
},
"new_orion_password": {
"type": "string",
"description": "New Orion Password"
},
"orion_access": {
"type": "boolean",
"description": "Orion Access"
},
"new_method": {
"type": "boolean",
"description": "New Method"
},
"exchange_token_expiry": {
"type": "string",
"format": "date-time",
"description": "Exchange Token Expiry"
},
"exchange_redirect": {
"type": "string",
"description": "Exchange Redirect"
},
"_getoauthtoken": {
"type": "boolean",
"description": "The getoauthtoken value"
},
"oauth_code": {
"type": "string",
"description": "Oauth Code"
},
"oauth_code_verifier": {
"type": "string",
"description": "Oauth Code Verifier"
},
"oauth_redirect": {
"type": "string",
"description": "Oauth Redirect"
},
"oauth_type": {
"type": "string",
"description": "Oauth Type"
},
"oauth_state": {
"type": "string",
"description": "Oauth State"
},
"new_access_token": {
"type": "string",
"description": "New Access Token"
},
"new_token_type": {
"type": "string",
"description": "New Token Type"
},
"new_refresh_token": {
"type": "string",
"description": "New Refresh Token"
},
"_disconnectintegration": {
"type": "string",
"description": "The disconnectintegration value"
},
"sentinel_token_expiry": {
"type": "string",
"format": "date-time",
"description": "Sentinel Token Expiry"
},
"sentinel_redirect": {
"type": "string",
"description": "Sentinel Redirect"
},
"default_columns_id_assets": {
"type": "integer",
"format": "int32",
"description": "Default Columns Id Assets"
},
"Oo_name": {
"type": "string",
"description": "Oo Name"
},
"_warning": {
"type": "string",
"description": "The warning value"
},
"isagentdetails": {
"type": "boolean",
"description": "The isagentdetails value"
},
"excludefromresourcebooking": {
"type": "boolean",
"description": "The excludefromresourcebooking value"
},
"delegation_activated": {
"type": "boolean",
"description": "Delegation Activated"
},
"delegation_timebased": {
"type": "boolean",
"description": "Delegation Timebased"
},
"delegation_start": {
"type": "string",
"format": "date-time",
"description": "Delegation Start"
},
"delegation_end": {
"type": "string",
"format": "date-time",
"description": "Delegation End"
},
"delegation_user_id": {
"type": "integer",
"format": "int32",
"description": "Delegation User Id"
},
"delegation_user_name": {
"type": "string",
"description": "Delegation User Name"
},
"_reassign_all_accounts_to_agent": {
"type": "integer",
"format": "int32",
"description": "Reassign All Accounts To Agent"
},
"_kick": {
"type": "boolean",
"description": "The kick value"
},
"_revoke_tokens": {
"type": "boolean",
"description": "Revoke Tokens"
},
"authenticatorapp_configured": {
"type": "boolean",
"description": "Authenticatorapp Configured"
},
"_revoke_authenticatorapp": {
"type": "boolean",
"description": "Revoke Authenticatorapp"
},
"ispasswordreset": {
"type": "boolean",
"description": "The ispasswordreset value"
},
"graph_host": {
"type": "string",
"description": "Graph Host"
},
"linked_halo_url": {
"type": "string",
"description": "Linked Halo Url"
},
"holiday_allowance": {
"type": "number",
"format": "double",
"description": "Holiday Allowance"
},
"agent_holiday_allowances": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"holiday_type": {
"type": "integer"
},
"allowance": {
"type": "number"
},
"remaining_allowance": {
"type": "number"
}
}
},
"description": "Agent Holiday Allowances"
},
"remaining_holiday_allowance": {
"type": "number",
"format": "double",
"description": "Remaining Holiday Allowance"
},
"_isbatch": {
"type": "boolean",
"description": "The isbatch value"
},
"import_photo": {
"type": "boolean",
"description": "Import Photo"
},
"travelrate": {
"type": "integer",
"format": "int32",
"description": "The travelrate value"
},
"github_username": {
"type": "string",
"description": "Github Username"
},
"_signature_id": {
"type": "string",
"description": "Signature Id"
},
"_signature": {
"type": "string",
"description": "The signature value"
},
"is_admin": {
"type": "boolean",
"description": "Is Admin"
},
"ac_tickettypes": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Tickettypes"
},
"ac_approvals": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Approvals"
},
"ac_rules": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Rules"
},
"ac_cannedtext": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Cannedtext"
},
"ac_customfields": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Customfields"
},
"ac_customtables": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Customtables"
},
"ac_dashboards": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Dashboards"
},
"ac_workflows": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Workflows"
},
"ac_roles": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Roles"
},
"ac_slas": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Slas"
},
"ac_templates": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Templates"
},
"ac_outcomes": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Outcomes"
},
"ac_workdays": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Workdays"
},
"ac_emailtemplates": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Emailtemplates"
},
"ac_messagegroups": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Messagegroups"
},
"ac_reportgroups": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Reportgroups"
},
"ac_fieldgroups": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Fieldgroups"
},
"ac_languagepacks": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Languagepacks"
},
"ac_itemgroups": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Itemgroups"
},
"ac_reports": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Reports"
},
"ac_datasources": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Datasources"
},
"ac_compositereports": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Compositereports"
},
"default_columns_id_clients": {
"type": "integer",
"format": "int32",
"description": "Default Columns Id Clients"
},
"default_view_clients_selectedname": {
"type": "string",
"description": "Default View Clients Selectedname"
},
"default_view_assets_selectedname": {
"type": "string",
"description": "Default View Assets Selectedname"
},
"_do_reassign01": {
"type": "boolean",
"description": "Do Reassign01"
},
"check_reassign01": {
"type": "boolean",
"description": "Check Reassign01"
},
"_do_reassignteam01": {
"type": "boolean",
"description": "Do Reassignteam01"
},
"_force": {
"type": "boolean",
"description": "The force value"
},
"default_view_customers_selectedid": {
"type": "integer",
"format": "int32",
"description": "Default View Customers Selectedid"
},
"default_view_customers_selectedname": {
"type": "string",
"description": "Default View Customers Selectedname"
},
"default_view_users_selectedid": {
"type": "integer",
"format": "int32",
"description": "Default View Users Selectedid"
},
"default_view_users_selectedname": {
"type": "string",
"description": "Default View Users Selectedname"
},
"default_columns_id_contracts": {
"type": "integer",
"format": "int32",
"description": "Default Columns Id Contracts"
},
"default_view_contracts_selectedname": {
"type": "string",
"description": "Default View Contracts Selectedname"
},
"default_columns_id_sites": {
"type": "integer",
"format": "int32",
"description": "Default Columns Id Sites"
},
"default_columns_sites_selectedname": {
"type": "string",
"description": "Default Columns Sites Selectedname"
},
"default_columns_id_users": {
"type": "integer",
"format": "int32",
"description": "Default Columns Id Users"
},
"default_columns_users_selectedname": {
"type": "string",
"description": "Default Columns Users Selectedname"
},
"pagerduty_email": {
"type": "string",
"description": "Pagerduty Email"
},
"ac_assettypes": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Assettypes"
},
"ac_assetgroups": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Assetgroups"
},
"ac_servicecategories": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Servicecategories"
},
"ac_services": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Services"
},
"ac_suppliers": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Suppliers"
},
"ac_suppliercontracts": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Suppliercontracts"
},
"last_modified": {
"type": "string",
"format": "date-time",
"description": "Last Modified"
},
"jira_instance": {
"type": "integer",
"format": "int32",
"description": "Jira Instance"
},
"jira_instance_name": {
"type": "string",
"description": "Jira Instance Name"
},
"pref_notification_sound": {
"type": "integer",
"format": "int32",
"description": "Pref Notification Sound"
},
"pref_chat_sound": {
"type": "integer",
"format": "int32",
"description": "Pref Chat Sound"
},
"default_columns_id_supplier_contracts": {
"type": "integer",
"format": "int32",
"description": "Default Columns Id Supplier Contracts"
},
"default_view_supplier_contracts_selectedname": {
"type": "string",
"description": "Default View Supplier Contracts Selectedname"
},
"default_view_assets": {
"type": "string",
"description": "Default View Assets"
},
"default_view_assets_selectedid": {
"type": "integer",
"format": "int32",
"description": "Default View Assets Selectedid"
},
"default_view_assets_selectedid_name": {
"type": "string",
"description": "Default View Assets Selectedid Name"
},
"matching_value": {
"type": "string",
"description": "Matching Value"
},
"sqlimport_id": {
"type": "integer",
"format": "int32",
"description": "Sqlimport Id"
},
"splashtop_url": {
"type": "string",
"description": "Splashtop Url"
},
"splashtop_token_expiry": {
"type": "string",
"format": "date-time",
"description": "Splashtop Token Expiry"
},
"default_splashtop_channelname": {
"type": "string",
"description": "Default Splashtop Channelname"
},
"splashtop_channel": {
"type": "object",
"description": "Splashtop Channel"
},
"ac_chatprofiles": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Chatprofiles"
},
"ac_faqlists": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Faqlists"
},
"allow_automatic_call_scripts": {
"type": "boolean",
"description": "Allow Automatic Call Scripts"
},
"gotoresolve_token_expiry": {
"type": "string",
"format": "date-time",
"description": "Gotoresolve Token Expiry"
},
"ac_devices": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Devices"
},
"azure_connectionid": {
"type": "integer",
"format": "int32",
"description": "Azure Connectionid"
},
"allow_presence_notifications": {
"type": "boolean",
"description": "Allow Presence Notifications"
},
"azure_tenant_id": {
"type": "string",
"description": "Azure Tenant Id"
},
"azure_client_id": {
"type": "string",
"description": "Azure Client Id"
},
"presence_subscription": {
"type": "object",
"description": "Presence Subscription"
},
"default_columns_id_supplier": {
"type": "integer",
"format": "int32",
"description": "Default Columns Id Supplier"
},
"default_columns_supplier_selectedname": {
"type": "string",
"description": "Default Columns Supplier Selectedname"
},
"default_view_suppliers_selectedid": {
"type": "integer",
"format": "int32",
"description": "Default View Suppliers Selectedid"
},
"default_view_suppliers_selectedname": {
"type": "string",
"description": "Default View Suppliers Selectedname"
},
"linked_user_client_id": {
"type": "integer",
"format": "int32",
"description": "Linked User Client Id"
},
"contractdetails_layout_id": {
"type": "integer",
"format": "int32",
"description": "Contractdetails Layout Id"
},
"contractdetails_layout_name": {
"type": "string",
"description": "Contractdetails Layout Name"
},
"default_action_date_display": {
"type": "integer",
"format": "int32",
"description": "Default Action Date Display"
},
"signature_image": {
"type": "string",
"description": "Signature Image"
},
"exclude_from_automatic_assigning": {
"type": "boolean",
"description": "Exclude From Automatic Assigning"
},
"userdetails_layout_id": {
"type": "integer",
"format": "int32",
"description": "Userdetails Layout Id"
},
"userdetails_layout_name": {
"type": "string",
"description": "Userdetails Layout Name"
},
"guid": {
"type": "string",
"format": "uuid",
"description": "The guid value"
},
"calendar_options_multi": {
"type": "array",
"items": {
"type": "object",
"properties": {
"value": {
"type": "string"
},
"label": {
"type": "string"
},
"isnew": {
"type": "boolean"
}
}
},
"description": "Calendar Options Multi"
},
"ac_databaselookups": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Databaselookups"
},
"default_columns_id_pos": {
"type": "integer",
"format": "int32",
"description": "Default Columns Id Pos"
},
"default_view_pos_selectedname": {
"type": "string",
"description": "Default View Pos Selectedname"
},
"sitedetails_layout_id": {
"type": "integer",
"format": "int32",
"description": "Sitedetails Layout Id"
},
"sitedetails_layout_name": {
"type": "string",
"description": "Sitedetails Layout Name"
},
"enable_teams_shifts": {
"type": "boolean",
"description": "Enable Teams Shifts"
},
"warnif_incomplete_ts": {
"type": "boolean",
"description": "Warnif Incomplete Ts"
},
"warnif_incomplete_ts_manager": {
"type": "boolean",
"description": "Warnif Incomplete Ts Manager"
},
"incomplete_ts_threshold": {
"type": "integer",
"format": "int32",
"description": "Incomplete Ts Threshold"
},
"incomplete_ts_sendtime": {
"type": "string",
"format": "date-time",
"description": "Incomplete Ts Sendtime"
},
"incomplete_ts_lastcreated": {
"type": "string",
"format": "date-time",
"description": "Incomplete Ts Lastcreated"
},
"ac_notifications": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Notifications"
},
"load_balance_agent_limits": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"agent_name": {
"type": "string"
},
"ticket_type_id": {
"type": "integer"
},
"ticket_type_name": {
"type": "string"
},
"max_tickets": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_name": {
"type": "string"
},
"_warning": {
"type": "string"
}
}
},
"description": "Load Balance Agent Limits"
},
"federated_identity_id": {
"type": "string",
"description": "Federated Identity Id"
},
"ac_columnprofiles": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Columnprofiles"
},
"ac_lists": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Lists"
},
"ac_filterprofiles": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Filterprofiles"
},
"new_ac_agent": {
"type": "integer",
"format": "int32",
"description": "New Ac Agent"
},
"new_ac_role": {
"type": "integer",
"format": "int32",
"description": "New Ac Role"
},
"import_details_id": {
"type": "integer",
"format": "int32",
"description": "Import Details Id"
},
"import_mapping_id": {
"type": "integer",
"format": "int32",
"description": "Import Mapping Id"
},
"new_external_link": {
"type": "object",
"description": "New External Link"
},
"_match_thirdparty_id": {
"type": "string",
"description": "Match Thirdparty Id"
},
"_match_additional_id": {
"type": "string",
"description": "Match Additional Id"
},
"_match_integration_id": {
"type": "integer",
"format": "int32",
"description": "Match Integration Id"
},
"_match_integration_name": {
"type": "string",
"description": "Match Integration Name"
},
"default_columns_id_sos": {
"type": "integer",
"format": "int32",
"description": "Default Columns Id Sos"
},
"default_view_sos_selectedname": {
"type": "string",
"description": "Default View Sos Selectedname"
},
"default_columns_id_quotes": {
"type": "integer",
"format": "int32",
"description": "Default Columns Id Quotes"
},
"default_view_quotes_selectedname": {
"type": "string",
"description": "Default View Quotes Selectedname"
},
"default_columns_id_invoices": {
"type": "integer",
"format": "int32",
"description": "Default Columns Id Invoices"
},
"default_view_invoices_selectedname": {
"type": "string",
"description": "Default View Invoices Selectedname"
},
"default_columns_id_rinvoices": {
"type": "integer",
"format": "int32",
"description": "Default Columns Id Rinvoices"
},
"default_view_rinvoices_selectedname": {
"type": "string",
"description": "Default View Rinvoices Selectedname"
},
"ac_webhooks": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Webhooks"
},
"ac_customintegrations": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Customintegrations"
},
"ac_azuread": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Azuread"
},
"ac_pdftemplates": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Pdftemplates"
},
"ac_assetfields": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Assetfields"
},
"_isclone": {
"type": "boolean",
"description": "The isclone value"
},
"orion_key_vault_secret_name": {
"type": "string",
"description": "Orion Key Vault Secret Name"
},
"gotoresolve_redirect_uri": {
"type": "string",
"description": "Gotoresolve Redirect Uri"
},
"splashtop_redirect_uri": {
"type": "string",
"description": "Splashtop Redirect Uri"
},
"agent_cost_tracking": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"start_date": {
"type": "string"
},
"end_date": {
"type": "string"
},
"cost": {
"type": "number"
},
"currency": {
"type": "integer"
},
"currency_name": {
"type": "string"
},
"currency_symbol": {
"type": "string"
}
}
},
"description": "Agent Cost Tracking"
},
"ac_softwareproducts": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Softwareproducts"
},
"agent_integration_credentials": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"module_id": {
"type": "integer"
},
"details_id": {
"type": "integer"
},
"client_id": {
"type": "string"
},
"token_expiry": {
"type": "string"
},
"new_access_token": {
"type": "string"
},
"new_refresh_token": {
"type": "string"
},
"new_client_secret": {
"type": "string"
},
"details_name": {
"type": "string"
}
}
},
"description": "Agent Integration Credentials"
},
"ac_folders": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Folders"
},
"ac_qualifications": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Qualifications"
},
"contact_pref1": {
"type": "integer",
"format": "int32",
"description": "Contact Pref1"
},
"contact_pref2": {
"type": "integer",
"format": "int32",
"description": "Contact Pref2"
},
"contact_pref3": {
"type": "integer",
"format": "int32",
"description": "Contact Pref3"
},
"_is_a_teamleader": {
"type": "boolean",
"description": "Is A Teamleader"
},
"ac_custombuttons": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Custombuttons"
},
"isagentconfig": {
"type": "boolean",
"description": "The isagentconfig value"
},
"sailpoint_role_association": {
"type": "string",
"description": "Sailpoint Role Association"
},
"default_columns_id_accounts": {
"type": "integer",
"format": "int32",
"description": "Default Columns Id Accounts"
},
"default_columns_accounts_selectedname": {
"type": "string",
"description": "Default Columns Accounts Selectedname"
},
"default_columns_id_prospects": {
"type": "integer",
"format": "int32",
"description": "Default Columns Id Prospects"
},
"default_columns_prospects_selectedname": {
"type": "string",
"description": "Default Columns Prospects Selectedname"
},
"ac_customtabs": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Customtabs"
},
"_disable_extra_matching": {
"type": "boolean",
"description": "Disable Extra Matching"
},
"ac_dashboardtab": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Dashboardtab"
},
"use": {
"type": "string",
"description": "The use value"
},
"assetfields": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"agent_name": {
"type": "string"
},
"field_id": {
"type": "integer"
},
"field_name": {
"type": "string"
},
"role_id": {
"type": "string"
},
"role_name": {
"type": "string"
},
"field_type": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
}
}
},
"description": "The assetfields value"
},
"unamecustomfields": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"agent_name": {
"type": "string"
},
"field_id": {
"type": "integer"
},
"field_name": {
"type": "string"
},
"role_id": {
"type": "string"
},
"role_name": {
"type": "string"
},
"field_type": {
"type": "string"
},
"level": {
"type": "integer"
},
"canadd": {
"type": "boolean"
},
"candelete": {
"type": "boolean"
},
"canedit": {
"type": "boolean"
},
"customfield_type": {
"type": "integer"
},
"_warning": {
"type": "string"
}
}
},
"description": "The unamecustomfields value"
},
"unameappointmenttypes": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"agent_name": {
"type": "string"
},
"field_id": {
"type": "integer"
},
"field_name": {
"type": "string"
},
"role_id": {
"type": "string"
},
"role_name": {
"type": "string"
},
"field_type": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
}
}
},
"description": "The unameappointmenttypes value"
},
"_canupdate": {
"type": "boolean",
"description": "The canupdate value"
},
"_canupdate_moreinfo": {
"type": "boolean",
"description": "Canupdate Moreinfo"
},
"logmeinid": {
"type": "string",
"description": "The logmeinid value"
},
"allowbeyondtrustinvites": {
"type": "boolean",
"description": "The allowbeyondtrustinvites value"
},
"jira_id": {
"type": "string",
"description": "Jira Id"
},
"namewithinactive": {
"type": "string",
"description": "The namewithinactive value"
},
"apptsync": {
"type": "integer",
"format": "int32",
"description": "The apptsync value"
},
"okta_id": {
"type": "string",
"description": "Okta Id"
},
"sailpoint_id": {
"type": "string",
"description": "Sailpoint Id"
},
"enableshifts": {
"type": "boolean",
"description": "The enableshifts value"
},
"sendemailerrors": {
"type": "boolean",
"description": "The sendemailerrors value"
},
"uname_usercustomfields": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"agent_name": {
"type": "string"
},
"field_id": {
"type": "integer"
},
"field_name": {
"type": "string"
},
"role_id": {
"type": "string"
},
"role_name": {
"type": "string"
},
"field_type": {
"type": "string"
},
"level": {
"type": "integer"
},
"canadd": {
"type": "boolean"
},
"candelete": {
"type": "boolean"
},
"canedit": {
"type": "boolean"
},
"customfield_type": {
"type": "integer"
},
"_warning": {
"type": "string"
}
}
},
"description": "Uname Usercustomfields"
},
"can_approve_purchaseorder": {
"type": "boolean",
"description": "Can Approve Purchaseorder"
},
"can_approve_quote": {
"type": "boolean",
"description": "Can Approve Quote"
},
"can_approve_invoice": {
"type": "boolean",
"description": "Can Approve Invoice"
},
"default_splashtop_channel": {
"type": "integer",
"format": "int32",
"description": "Default Splashtop Channel"
},
"workday_id": {
"type": "integer",
"format": "int32",
"description": "Workday Id"
},
"workday_name": {
"type": "string",
"description": "Workday Name"
},
"workday_timezone": {
"type": "string",
"description": "Workday Timezone"
},
"timezone": {
"type": "string",
"description": "Timezone identifier"
},
"costprice": {
"type": "number",
"format": "double",
"description": "The costprice value"
},
"chargerate": {
"type": "integer",
"format": "int32",
"description": "The chargerate value"
},
"first_role_id": {
"type": "string",
"description": "First Role Id"
},
"in_queried_team": {
"type": "boolean",
"description": "In Queried Team"
},
"guid_string": {
"type": "string",
"description": "Guid String"
},
"timesheet_approver": {
"type": "integer",
"format": "int32",
"description": "Timesheet Approver"
},
"is_member_of_all_departments": {
"type": "boolean",
"description": "Is Member Of All Departments"
}
}
},
"description": "The agents value"
},
"allday": {
"type": [
"boolean",
"null"
],
"description": "The allday value"
},
"allowed_resourcebooking_teams": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer",
"format": "int32",
"description": "The id value"
},
"tickettype_id": {
"type": "integer",
"format": "int32",
"description": "Tickettype Id"
},
"section_id": {
"type": "integer",
"format": "int32",
"description": "Section Id"
},
"section_name": {
"type": "string",
"description": "Section Name"
},
"allowedteamsrestriction": {
"type": "boolean",
"description": "The allowedteamsrestriction value"
},
"_warning": {
"type": "string",
"description": "The warning value"
}
}
},
"description": "Allowed Resourcebooking Teams"
},
"apfaultidremoved": {
"type": [
"boolean",
"null"
],
"description": "The apfaultidremoved value"
},
"appointment_hours": {
"type": [
"number",
"null"
],
"description": "Appointment Hours"
},
"appointment_id": {
"type": [
"integer",
"null"
],
"description": "Appointment Id"
},
"appointment_location": {
"type": [
"integer",
"null"
],
"description": "Appointment Location"
},
"appointment_location_free_text": {
"type": [
"string",
"null"
],
"description": "Appointment Location Free Text"
},
"appointment_location_name": {
"type": [
"string",
"null"
],
"description": "Appointment Location Name"
},
"appointment_status": {
"type": [
"integer",
"null"
],
"description": "Appointment Status"
},
"appointment_type_id": {
"type": [
"integer",
"null"
],
"description": "Appointment Type Id"
},
"appointment_type_name": {
"type": [
"string",
"null"
],
"description": "Appointment Type Name"
},
"appointment_work_hours": {
"type": [
"number",
"null"
],
"description": "Appointment Work Hours"
},
"approval_start": {
"type": [
"boolean",
"null"
],
"description": "Approval Start"
},
"approval_status": {
"type": [
"integer",
"null"
],
"description": "Approval Status"
},
"approvalagent": {
"type": [
"integer",
"null"
],
"description": "The approvalagent value"
},
"approvaldatetime": {
"type": [
"string",
"null"
],
"description": "The approvaldatetime value"
},
"approvalemailaddress": {
"type": [
"string",
"null"
],
"description": "The approvalemailaddress value"
},
"approvalnote": {
"type": [
"string",
"null"
],
"description": "The approvalnote value"
},
"attendees": {
"type": [
"string",
"null"
],
"description": "The attendees value"
},
"autocomplete": {
"type": [
"boolean",
"null"
],
"description": "The autocomplete value"
},
"bcclist": {
"type": [
"string",
"null"
],
"description": "The bcclist value"
},
"betweenend": {
"type": [
"string",
"null"
],
"description": "The betweenend value"
},
"betweenstart": {
"type": [
"string",
"null"
],
"description": "The betweenstart value"
},
"booking_email": {
"type": [
"string",
"null"
],
"description": "Booking Email"
},
"booking_fields": {
"type": "array",
"items": {
"type": "object",
"properties": {
"copytochildonupdate": {
"type": "boolean",
"description": "The copytochildonupdate value"
},
"id": {
"type": "integer",
"format": "int32",
"description": "The id value"
},
"rtid": {
"type": "integer",
"format": "int32",
"description": "The rtid value"
},
"usage": {
"type": "integer",
"format": "int32",
"description": "The usage value"
},
"fieldid": {
"type": "integer",
"format": "int32",
"description": "The fieldid value"
},
"fieldguid": {
"type": "string",
"format": "uuid",
"description": "The fieldguid value"
},
"seq": {
"type": "integer",
"format": "int32",
"description": "The seq value"
},
"tableid": {
"type": "integer",
"format": "int32",
"description": "The tableid value"
},
"tableguid": {
"type": "string",
"format": "uuid",
"description": "The tableguid value"
},
"groupid": {
"type": "integer",
"format": "int32",
"description": "The groupid value"
},
"groupguid": {
"type": "string",
"format": "uuid",
"description": "The groupguid value"
},
"endusernew": {
"type": "integer",
"format": "int32",
"description": "The endusernew value"
},
"enduserdetail": {
"type": "integer",
"format": "int32",
"description": "The enduserdetail value"
},
"enduserdetailrejected": {
"type": "integer",
"format": "int32",
"description": "The enduserdetailrejected value"
},
"technew": {
"type": "integer",
"format": "int32",
"description": "The technew value"
},
"techdetail": {
"type": "integer",
"format": "int32",
"description": "The techdetail value"
},
"fieldname": {
"type": "string",
"description": "The fieldname value"
},
"fieldinfo": {
"type": "object",
"description": "The fieldinfo value"
},
"visibility_conditions": {
"type": "array",
"items": {
"type": "object",
"properties": {
"pk": {
"type": "integer"
},
"id": {
"type": "integer"
},
"tickettype_id": {
"type": "integer"
},
"field_id": {
"type": "integer"
},
"field_guid": {
"type": "string"
},
"lookup_field_id": {
"type": "integer"
},
"lookup_field_guid": {
"type": "string"
},
"lookup_value_id": {
"type": "integer"
},
"lookupvalueid_guid": {
"type": "string"
},
"lookup_value": {
"type": "string"
},
"lookupvalue_guid": {
"type": "string"
},
"field_value": {
"type": "integer"
},
"category_value_name": {
"type": "string"
},
"dynamic_SQL_field": {
"type": "boolean"
},
"value_modified": {
"type": "boolean"
},
"conditiontype": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"field_usage": {
"type": "integer"
},
"criteriagroup_id": {
"type": "integer"
}
}
},
"description": "Visibility Conditions"
},
"visibility_conditions_value": {
"type": "array",
"items": {
"type": "object",
"properties": {
"pk": {
"type": "integer"
},
"id": {
"type": "integer"
},
"tickettype_id": {
"type": "integer"
},
"field_id": {
"type": "integer"
},
"field_guid": {
"type": "string"
},
"lookup_field_id": {
"type": "integer"
},
"lookup_field_guid": {
"type": "string"
},
"lookup_value_id": {
"type": "integer"
},
"lookupvalueid_guid": {
"type": "string"
},
"lookup_value": {
"type": "string"
},
"lookupvalue_guid": {
"type": "string"
},
"field_value": {
"type": "integer"
},
"category_value_name": {
"type": "string"
},
"dynamic_SQL_field": {
"type": "boolean"
},
"value_modified": {
"type": "boolean"
},
"conditiontype": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"field_usage": {
"type": "integer"
},
"criteriagroup_id": {
"type": "integer"
}
}
},
"description": "Visibility Conditions Value"
},
"group_visibility_conditions": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity_id": {
"type": "integer"
},
"entity_name": {
"type": "string"
},
"entity_id2": {
"type": "integer"
},
"entity_guid2": {
"type": "string"
},
"entity_id3": {
"type": "integer"
},
"type": {
"type": "integer"
},
"desc": {
"type": "string"
},
"seq": {
"type": "integer"
},
"allow_access": {
"type": "boolean"
},
"subscriber_type": {
"type": "integer"
},
"restrictions": {
"type": "array"
},
"visibility_conditions": {
"type": "array"
},
"user_access": {
"type": "array"
},
"subscribers": {
"type": "array"
},
"criteria": {
"type": "array"
},
"view_filter_details": {
"type": "array"
},
"_warning": {
"type": "string"
}
}
},
"description": "Group Visibility Conditions"
},
"value_restrictions": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"tickettype_id": {
"type": "integer"
},
"field_id": {
"type": "integer"
},
"value_id": {
"type": "integer"
},
"value_guid": {
"type": "string"
},
"value_name": {
"type": "string"
},
"field_usage": {
"type": "integer"
},
"_warning": {
"type": "string"
}
}
},
"description": "Value Restrictions"
},
"group": {
"type": "object",
"description": "The group value"
},
"technewlocation": {
"type": "integer",
"format": "int32",
"description": "The technewlocation value"
},
"restrictupdate": {
"type": "integer",
"format": "int32",
"description": "The restrictupdate value"
},
"update_restrictions": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"tickettype_id": {
"type": "integer"
},
"field_id": {
"type": "integer"
},
"fieldgroup_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"role_name": {
"type": "string"
},
"_warning": {
"type": "string"
},
"alloweditbeforeapproval": {
"type": "boolean"
},
"alloweditafterapproval": {
"type": "boolean"
},
"alloweditduringapproval": {
"type": "boolean"
},
"field_usage": {
"type": "integer"
},
"custom_table_id": {
"type": "integer"
}
}
},
"description": "Update Restrictions"
},
"techtab_id": {
"type": "integer",
"format": "int32",
"description": "Techtab Id"
},
"techtab_name": {
"type": "string",
"description": "Techtab Name"
},
"showdependency": {
"type": "boolean",
"description": "The showdependency value"
},
"canupdate": {
"type": "boolean",
"description": "The canupdate value"
},
"_warning": {
"type": "string",
"description": "The warning value"
},
"override_fieldname": {
"type": "string",
"description": "Override Fieldname"
},
"override_action_fieldname": {
"type": "string",
"description": "Override Action Fieldname"
},
"boldlabelandvalue": {
"type": "boolean",
"description": "The boldlabelandvalue value"
},
"enduserdetailhideifempty": {
"type": "boolean",
"description": "The enduserdetailhideifempty value"
},
"techdetailhideifempty": {
"type": "boolean",
"description": "The techdetailhideifempty value"
},
"copytochild": {
"type": "boolean",
"description": "The copytochild value"
},
"copytorelated": {
"type": "boolean",
"description": "The copytorelated value"
},
"restrictread": {
"type": "integer",
"format": "int32",
"description": "The restrictread value"
},
"read_restrictions": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"tickettype_id": {
"type": "integer"
},
"field_id": {
"type": "integer"
},
"fieldgroup_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"role_name": {
"type": "string"
},
"_warning": {
"type": "string"
},
"alloweditbeforeapproval": {
"type": "boolean"
},
"alloweditafterapproval": {
"type": "boolean"
},
"alloweditduringapproval": {
"type": "boolean"
},
"field_usage": {
"type": "integer"
},
"custom_table_id": {
"type": "integer"
}
}
},
"description": "Read Restrictions"
},
"techtab_columns": {
"type": "integer",
"format": "int32",
"description": "Techtab Columns"
},
"chat_message": {
"type": "string",
"description": "Chat Message"
},
"techaction": {
"type": "integer",
"format": "int32",
"description": "The techaction value"
},
"enduseraction": {
"type": "integer",
"format": "int32",
"description": "The enduseraction value"
},
"endusercheckboxmandatory": {
"type": "boolean",
"description": "The endusercheckboxmandatory value"
},
"translations": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"language_id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"fieldname": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"entity_id2": {
"type": "integer"
},
"entity_id3": {
"type": "integer"
},
"entity_textid": {
"type": "string"
},
"translation": {
"type": "string"
},
"_dotranslate": {
"type": "boolean"
},
"_translateonly": {
"type": "boolean"
},
"_isimport": {
"type": "boolean"
},
"default_translation": {
"type": "string"
},
"_warning": {
"type": "string"
}
}
},
"description": "The translations value"
},
"display_type": {
"type": "integer",
"format": "int32",
"description": "Display Type"
},
"copytoparent": {
"type": "boolean",
"description": "The copytoparent value"
},
"copytoparentonupdate": {
"type": "boolean",
"description": "The copytoparentonupdate value"
},
"agentcheckboxmandatory": {
"type": "boolean",
"description": "The agentcheckboxmandatory value"
},
"agentbookingdetail": {
"type": "integer",
"format": "int32",
"description": "The agentbookingdetail value"
},
"copytoparentnewticket": {
"type": "boolean",
"description": "The copytoparentnewticket value"
}
}
},
"description": "Booking Fields"
},
"booking_name": {
"type": [
"string",
"null"
],
"description": "Booking Name"
},
"booking_phonenumber": {
"type": [
"string",
"null"
],
"description": "Booking Phonenumber"
},
"calendar_id": {
"type": [
"string",
"null"
],
"description": "Calendar Id"
},
"category1": {
"type": [
"string",
"null"
],
"description": "The category1 value"
},
"category2": {
"type": [
"string",
"null"
],
"description": "The category2 value"
},
"category3": {
"type": [
"string",
"null"
],
"description": "The category3 value"
},
"category4": {
"type": [
"string",
"null"
],
"description": "The category4 value"
},
"cclist": {
"type": [
"string",
"null"
],
"description": "The cclist value"
},
"changedinnhd": {
"type": [
"boolean",
"null"
],
"description": "The changedinnhd value"
},
"changekey": {
"type": [
"string",
"null"
],
"description": "The changekey value"
},
"chargerate": {
"type": [
"integer",
"null"
],
"description": "The chargerate value"
},
"client_id": {
"type": [
"integer",
"null"
],
"description": "Client Id"
},
"client_name": {
"type": [
"string",
"null"
],
"description": "Client Name"
},
"collection_id": {
"type": [
"string",
"null"
],
"description": "Collection Id"
},
"colour": {
"type": [
"string",
"null"
],
"description": "The colour value"
},
"commisionable": {
"type": [
"boolean",
"null"
],
"description": "The commisionable value"
},
"complete_agent_id": {
"type": [
"integer",
"null"
],
"description": "Complete Agent Id"
},
"complete_date": {
"type": [
"string",
"null"
],
"description": "Complete Date"
},
"complete_note": {
"type": [
"string",
"null"
],
"description": "Complete Note"
},
"complete_notehtml": {
"type": [
"string",
"null"
],
"description": "Complete Notehtml"
},
"complete_status": {
"type": [
"integer",
"null"
],
"description": "Complete Status"
},
"complete_timetaken": {
"type": [
"number",
"null"
],
"description": "Complete Timetaken"
},
"conference_id": {
"type": [
"string",
"null"
],
"description": "Conference Id"
},
"confirmed": {
"type": [
"boolean",
"null"
],
"description": "The confirmed value"
},
"contact_address": {
"type": "object",
"description": "Contact Address",
"properties": {
"id": {
"type": "integer",
"description": "The id value"
},
"type": {
"type": "integer",
"description": "The type value"
},
"description": {
"type": "string",
"description": "The description value"
},
"note": {
"type": "string",
"description": "The note value"
},
"line1": {
"type": "string",
"description": "The line1 value"
},
"line2": {
"type": "string",
"description": "The line2 value"
},
"line3": {
"type": "string",
"description": "The line3 value"
},
"line4": {
"type": "string",
"description": "The line4 value"
},
"postcode": {
"type": "string",
"description": "The postcode value"
},
"primary": {
"type": "boolean",
"description": "The primary value"
},
"inactive": {
"type": "boolean",
"description": "The inactive value"
},
"date_active": {
"type": "string",
"description": "Date Active"
},
"date_inactive": {
"type": "string",
"description": "Date Inactive"
},
"lat": {
"type": "number",
"description": "The lat value"
},
"long": {
"type": "number",
"description": "The long value"
},
"client_name": {
"type": "string",
"description": "Client Name"
},
"site_id": {
"type": "integer",
"description": "Site Id"
},
"site_name": {
"type": "string",
"description": "Site Name"
},
"user_id": {
"type": "integer",
"description": "User Id"
},
"user_name": {
"type": "string",
"description": "User Name"
},
"user_email": {
"type": "string",
"description": "User Email"
},
"_isimport": {
"type": "boolean",
"description": "The isimport value"
},
"_warning": {
"type": "string",
"description": "The warning value"
}
}
},
"contact_emailaddress": {
"type": [
"string",
"null"
],
"description": "Contact Emailaddress"
},
"contact_phonenumber": {
"type": [
"string",
"null"
],
"description": "Contact Phonenumber"
},
"contract_id": {
"type": [
"integer",
"null"
],
"description": "Contract Id"
},
"createnextappt": {
"type": [
"boolean",
"null"
],
"description": "The createnextappt value"
},
"crmnote_id": {
"type": [
"integer",
"null"
],
"description": "Crmnote Id"
},
"cspid": {
"type": [
"integer",
"null"
],
"description": "The cspid value"
},
"date_created": {
"type": [
"string",
"null"
],
"description": "Date Created"
},
"defaultbookingtype": {
"type": [
"integer",
"null"
],
"description": "The defaultbookingtype value"
},
"defaultresourcetype": {
"type": [
"integer",
"null"
],
"description": "The defaultresourcetype value"
},
"do_reopen": {
"type": [
"boolean",
"null"
],
"description": "Do Reopen"
},
"end_date": {
"type": [
"string",
"null"
],
"description": "End date for filtering"
},
"end_date_only": {
"type": [
"string",
"null"
],
"description": "End Date Only"
},
"entity": {
"type": [
"number",
"null"
],
"description": "The entity value"
},
"entryid": {
"type": [
"string",
"null"
],
"description": "The entryid value"
},
"estimate": {
"type": [
"number",
"null"
],
"description": "The estimate value"
},
"exchange_uid": {
"type": [
"string",
"null"
],
"description": "Exchange Uid"
},
"exchangeenddate": {
"type": [
"string",
"null"
],
"description": "The exchangeenddate value"
},
"exchangelastmodifieddate": {
"type": [
"string",
"null"
],
"description": "The exchangelastmodifieddate value"
},
"exchangemailboxfqdn": {
"type": [
"string",
"null"
],
"description": "The exchangemailboxfqdn value"
},
"exchangestartdate": {
"type": [
"string",
"null"
],
"description": "The exchangestartdate value"
},
"external_organizer": {
"type": [
"boolean",
"null"
],
"description": "External Organizer"
},
"followup_agent_status": {
"type": [
"integer",
"null"
],
"description": "Followup Agent Status"
},
"followup_agents": {
"type": "array",
"items": {
"type": "object",
"properties": {
"sites": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"agent_name": {
"type": "string"
},
"role_id": {
"type": "string"
},
"role_name": {
"type": "string"
},
"site_id": {
"type": "integer"
},
"site_name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
}
}
},
"description": "The sites value"
},
"id": {
"type": "integer",
"format": "int32",
"description": "The id value"
},
"name": {
"type": "string",
"description": "The name value"
},
"onlinestatus_actual": {
"type": "integer",
"format": "int32",
"description": "Onlinestatus Actual"
},
"onlinestatus": {
"type": "integer",
"format": "int32",
"description": "The onlinestatus value"
},
"is_online": {
"type": "boolean",
"description": "Is Online"
},
"lastonline": {
"type": "string",
"description": "The lastonline value"
},
"team": {
"type": "string",
"description": "The team value"
},
"isdisabled": {
"type": "boolean",
"description": "The isdisabled value"
},
"email": {
"type": "string",
"description": "The email value"
},
"ad": {
"type": "string",
"description": "The ad value"
},
"lastlogindate": {
"type": "string",
"format": "date-time",
"description": "The lastlogindate value"
},
"agentphotopath": {
"type": "string",
"description": "The agentphotopath value"
},
"initials": {
"type": "string",
"description": "The initials value"
},
"firstname": {
"type": "string",
"description": "The firstname value"
},
"surname": {
"type": "string",
"description": "The surname value"
},
"colour": {
"type": "string",
"description": "The colour value"
},
"jobtitle": {
"type": "string",
"description": "The jobtitle value"
},
"sms": {
"type": "string",
"description": "The sms value"
},
"extensionnumber": {
"type": "string",
"description": "The extensionnumber value"
},
"ticket_count": {
"type": "integer",
"format": "int32",
"description": "Ticket Count"
},
"is_agent": {
"type": "boolean",
"description": "Is Agent"
},
"one_client": {
"type": "integer",
"format": "int32",
"description": "One Client"
},
"teams": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"agent_name": {
"type": "string"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"team_name": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"org_department_team_name": {
"type": "string"
},
"role_id": {
"type": "string"
},
"role_name": {
"type": "string"
},
"is_manager": {
"type": "boolean"
},
"no_config_access": {
"type": "boolean"
},
"unassigned_access": {
"type": "boolean"
},
"otheragent_access": {
"type": "boolean"
},
"fortickets": {
"type": "boolean"
},
"foropps": {
"type": "boolean"
},
"forprojects": {
"type": "boolean"
},
"in_section": {
"type": "boolean"
},
"excludeautoassign": {
"type": "boolean"
},
"namewithinactive": {
"type": "string"
},
"exclude_from_team_resource_booking": {
"type": "boolean"
},
"isintegration": {
"type": "boolean"
}
}
},
"description": "The teams value"
},
"departments": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"agent_name": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"department_name": {
"type": "string"
},
"role_id": {
"type": "string"
},
"role_name": {
"type": "string"
},
"membershiplevel": {
"type": "integer"
},
"includeteamsintree": {
"type": "boolean"
}
}
},
"description": "The departments value"
},
"clients": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"agent_name": {
"type": "string"
},
"client_id": {
"type": "integer"
},
"client_name": {
"type": "string"
},
"role_id": {
"type": "string"
},
"role_name": {
"type": "string"
}
}
},
"description": "The clients value"
},
"tickettypes": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"agent_name": {
"type": "string"
},
"tickettype_id": {
"type": "integer"
},
"tickettype_guid": {
"type": "string"
},
"tickettype_name": {
"type": "string"
},
"role_id": {
"type": "string"
},
"role_name": {
"type": "string"
},
"cancreate": {
"type": "boolean"
},
"canview": {
"type": "boolean"
},
"canedit": {
"type": "boolean"
},
"can_upload_attachments": {
"type": "boolean"
},
"can_view_attachments": {
"type": "boolean"
},
"can_download_attachments": {
"type": "boolean"
},
"can_edit_attachments": {
"type": "boolean"
},
"can_view_action_history": {
"type": "boolean"
},
"_warning": {
"type": "string"
}
}
},
"description": "The tickettypes value"
},
"qualifications": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"agent_name": {
"type": "string"
},
"qualification_id": {
"type": "integer"
},
"qualification_name": {
"type": "string"
},
"role_id": {
"type": "string"
},
"role_name": {
"type": "string"
},
"date": {
"type": "string"
},
"_warning": {
"type": "string"
},
"enddate": {
"type": "string"
}
}
},
"description": "The qualifications value"
},
"qualification_weighting": {
"type": "integer",
"format": "int32",
"description": "Qualification Weighting"
},
"qualified": {
"type": "boolean",
"description": "The qualified value"
},
"role_list": {
"type": "string",
"description": "Role List"
},
"current_action_type": {
"type": "string",
"description": "Current Action Type"
},
"current_action_name": {
"type": "string",
"description": "Current Action Name"
},
"assettypes": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"agent_name": {
"type": "string"
},
"assettype_id": {
"type": "integer"
},
"assettype_name": {
"type": "string"
},
"role_id": {
"type": "string"
},
"role_name": {
"type": "string"
},
"cancreate": {
"type": "boolean"
},
"canview": {
"type": "boolean"
},
"canedit": {
"type": "boolean"
},
"_warning": {
"type": "string"
}
}
},
"description": "The assettypes value"
},
"googleemail": {
"type": "string",
"description": "The googleemail value"
},
"linemanager": {
"type": "integer",
"format": "int32",
"description": "The linemanager value"
},
"linemanager_name": {
"type": "string",
"description": "Linemanager Name"
},
"inboxes": {
"type": "integer",
"format": "int32",
"description": "The inboxes value"
},
"exchange_authorized": {
"type": "boolean",
"description": "Exchange Authorized"
},
"exchange_account": {
"type": "string",
"description": "Exchange Account"
},
"sentinel_authorized": {
"type": "boolean",
"description": "Sentinel Authorized"
},
"licence_type": {
"type": "integer",
"format": "int32",
"description": "Licence Type"
},
"named_licences_in_use": {
"type": "integer",
"format": "int32",
"description": "Named Licences In Use"
},
"concurrent_licences_in_use": {
"type": "integer",
"format": "int32",
"description": "Concurrent Licences In Use"
},
"concurrent_agent_total": {
"type": "integer",
"format": "int32",
"description": "Concurrent Agent Total"
},
"google_mail_authorized": {
"type": "boolean",
"description": "Google Mail Authorized"
},
"inbox_clientid": {
"type": "string",
"description": "Inbox Clientid"
},
"isapiagent": {
"type": "boolean",
"description": "The isapiagent value"
},
"splashtop_authorized": {
"type": "boolean",
"description": "Splashtop Authorized"
},
"gotoresolve_authorized": {
"type": "boolean",
"description": "Gotoresolve Authorized"
},
"datecreated": {
"type": "string",
"format": "date-time",
"description": "The datecreated value"
},
"password": {
"type": "string",
"description": "The password value"
},
"lunchbreak": {
"type": "number",
"format": "double",
"description": "The lunchbreak value"
},
"agentphotodata": {
"type": "string",
"description": "The agentphotodata value"
},
"pagesize": {
"type": "integer",
"format": "int32",
"description": "Number of results per page"
},
"signature": {
"type": "string",
"description": "The signature value"
},
"default_filter_id_tickets": {
"type": "integer",
"format": "int32",
"description": "Default Filter Id Tickets"
},
"default_filter_name_tickets": {
"type": "string",
"description": "Default Filter Name Tickets"
},
"default_columns_id_tickets": {
"type": "integer",
"format": "int32",
"description": "Default Columns Id Tickets"
},
"default_columns_name_tickets": {
"type": "string",
"description": "Default Columns Name Tickets"
},
"default_view_tickets": {
"type": "string",
"description": "Default View Tickets"
},
"default_view_tickets_selectedid": {
"type": "integer",
"format": "int32",
"description": "Default View Tickets Selectedid"
},
"default_view_tickets_selectedname": {
"type": "string",
"description": "Default View Tickets Selectedname"
},
"default_filter_id_opps": {
"type": "integer",
"format": "int32",
"description": "Default Filter Id Opps"
},
"default_filter_name_opps": {
"type": "string",
"description": "Default Filter Name Opps"
},
"default_columns_id_opps": {
"type": "integer",
"format": "int32",
"description": "Default Columns Id Opps"
},
"default_columns_name_opps": {
"type": "string",
"description": "Default Columns Name Opps"
},
"default_view_opps": {
"type": "string",
"description": "Default View Opps"
},
"default_view_opps_selectedid": {
"type": "integer",
"format": "int32",
"description": "Default View Opps Selectedid"
},
"default_view_opps_selectedname": {
"type": "string",
"description": "Default View Opps Selectedname"
},
"default_action_view": {
"type": "string",
"description": "Default Action View"
},
"default_action_display": {
"type": "integer",
"format": "int32",
"description": "Default Action Display"
},
"default_feed_view": {
"type": "string",
"description": "Default Feed View"
},
"ticket_preview_mode": {
"type": "integer",
"format": "int32",
"description": "Ticket Preview Mode"
},
"default_ticket_preview_size": {
"type": "integer",
"format": "int32",
"description": "Default Ticket Preview Size"
},
"tree_display_mode": {
"type": "integer",
"format": "int32",
"description": "Tree Display Mode"
},
"halo_tab_pref": {
"type": "integer",
"format": "int32",
"description": "Halo Tab Pref"
},
"list_type": {
"type": "integer",
"format": "int32",
"description": "List Type"
},
"navmenu_mode": {
"type": "integer",
"format": "int32",
"description": "Navmenu Mode"
},
"default_calendar_view": {
"type": "string",
"description": "Default Calendar View"
},
"calendar_options": {
"type": "string",
"description": "Calendar Options"
},
"search_options": {
"type": "string",
"description": "Search Options"
},
"newtabpref": {
"type": "integer",
"format": "int32",
"description": "The newtabpref value"
},
"theme": {
"type": "string",
"description": "The theme value"
},
"theme_revert": {
"type": "string",
"description": "Theme Revert"
},
"language_id": {
"type": "integer",
"format": "int32",
"description": "Language Id"
},
"language_name": {
"type": "string",
"description": "Language Name"
},
"app_colour": {
"type": "string",
"description": "App Colour"
},
"app_colour_type": {
"type": "integer",
"format": "int32",
"description": "App Colour Type"
},
"nav_colour": {
"type": "string",
"description": "Nav Colour"
},
"nav_colour_type": {
"type": "integer",
"format": "int32",
"description": "Nav Colour Type"
},
"nav_display_mode": {
"type": "integer",
"format": "int32",
"description": "Nav Display Mode"
},
"enablehighcontrast": {
"type": "boolean",
"description": "The enablehighcontrast value"
},
"actionscreen_display_type": {
"type": "integer",
"format": "int32",
"description": "Actionscreen Display Type"
},
"homescreenchartid": {
"type": "integer",
"format": "int32",
"description": "The homescreenchartid value"
},
"homescreenchartname": {
"type": "string",
"description": "The homescreenchartname value"
},
"homescreenchartpublishedid": {
"type": "string",
"description": "The homescreenchartpublishedid value"
},
"homescreendashboardid": {
"type": "integer",
"format": "int32",
"description": "The homescreendashboardid value"
},
"homescreendashboardname": {
"type": "string",
"description": "The homescreendashboardname value"
},
"sidemenudashboardid": {
"type": "integer",
"format": "int32",
"description": "The sidemenudashboardid value"
},
"sidemenudashboardname": {
"type": "string",
"description": "The sidemenudashboardname value"
},
"clientdetails_layout_id": {
"type": "integer",
"format": "int32",
"description": "Clientdetails Layout Id"
},
"clientdetails_layout_name": {
"type": "string",
"description": "Clientdetails Layout Name"
},
"nav_layout_id": {
"type": "integer",
"format": "int32",
"description": "Nav Layout Id"
},
"nav_layout_name": {
"type": "string",
"description": "Nav Layout Name"
},
"sendowneremails": {
"type": "boolean",
"description": "The sendowneremails value"
},
"warnifnoscan": {
"type": "boolean",
"description": "The warnifnoscan value"
},
"dontemailmeifiloggedit": {
"type": "boolean",
"description": "The dontemailmeifiloggedit value"
},
"workhour_start": {
"type": "number",
"format": "double",
"description": "Workhour Start"
},
"workhour_end": {
"type": "number",
"format": "double",
"description": "Workhour End"
},
"activedirectory_dn": {
"type": "string",
"description": "Activedirectory Dn"
},
"third_party_guid": {
"type": "string",
"description": "Third Party Guid"
},
"roles": {
"type": "array",
"items": {
"type": "object",
"properties": {
"intent": {
"type": "string"
},
"chargerates": {
"type": "array"
},
"id_int": {
"type": "integer"
},
"notes": {
"type": "string"
},
"teams": {
"type": "array"
},
"departments": {
"type": "array"
},
"clients": {
"type": "array"
},
"tickettypes": {
"type": "array"
},
"assetfields": {
"type": "array"
},
"unamecustomfields": {
"type": "array"
},
"unameappointmenttypes": {
"type": "array"
},
"notifications": {
"type": "array"
},
"claims": {
"type": "array"
},
"_warning": {
"type": "string"
},
"assettypes": {
"type": "array"
},
"Oo_name": {
"type": "string"
},
"uname_usercustomfields": {
"type": "array"
},
"access_control": {
"type": "array"
},
"access_control_level": {
"type": "integer"
},
"ac_tickettypes": {
"type": "array"
},
"ac_approvals": {
"type": "array"
},
"ac_rules": {
"type": "array"
},
"ac_cannedtext": {
"type": "array"
},
"ac_customfields": {
"type": "array"
},
"ac_customtables": {
"type": "array"
},
"ac_dashboards": {
"type": "array"
},
"ac_workflows": {
"type": "array"
},
"ac_roles": {
"type": "array"
},
"ac_slas": {
"type": "array"
},
"ac_templates": {
"type": "array"
},
"ac_outcomes": {
"type": "array"
},
"ac_workdays": {
"type": "array"
},
"ac_emailtemplates": {
"type": "array"
},
"ac_messagegroups": {
"type": "array"
},
"ac_reportgroups": {
"type": "array"
},
"ac_fieldgroups": {
"type": "array"
},
"ac_languagepacks": {
"type": "array"
},
"ac_itemgroups": {
"type": "array"
},
"ac_suppliers": {
"type": "array"
},
"ac_suppliercontracts": {
"type": "array"
},
"is_integration": {
"type": "boolean"
},
"ac_assettypes": {
"type": "array"
},
"ac_assetgroups": {
"type": "array"
},
"ac_servicecategories": {
"type": "array"
},
"ac_services": {
"type": "array"
},
"ac_chatprofiles": {
"type": "array"
},
"ac_faqlists": {
"type": "array"
},
"ac_devices": {
"type": "array"
},
"sites": {
"type": "array"
},
"ac_databaselookups": {
"type": "array"
},
"ac_notifications": {
"type": "array"
},
"ac_columnprofiles": {
"type": "array"
},
"ac_lists": {
"type": "array"
},
"ac_filterprofiles": {
"type": "array"
},
"ac_webhooks": {
"type": "array"
},
"ac_customintegrations": {
"type": "array"
},
"cloned_from_id": {
"type": "string"
},
"ac_azuread": {
"type": "array"
},
"ac_pdftemplates": {
"type": "array"
},
"ac_softwareproducts": {
"type": "array"
},
"ac_assetfields": {
"type": "array"
},
"ac_folders": {
"type": "array"
},
"ac_qualifications": {
"type": "array"
},
"ac_reports": {
"type": "array"
},
"ac_datasources": {
"type": "array"
},
"ac_compositereports": {
"type": "array"
},
"new_external_link": {
"type": "object"
},
"_match_thirdparty_id": {
"type": "string"
},
"_match_additional_id": {
"type": "string"
},
"_match_integration_id": {
"type": "integer"
},
"_match_integration_name": {
"type": "string"
},
"ac_custombuttons": {
"type": "array"
},
"ac_customtabs": {
"type": "array"
},
"role_cost": {
"type": "number"
},
"_isimport": {
"type": "boolean"
},
"_importtype": {
"type": "string"
},
"import_details_id": {
"type": "integer"
},
"_do_reassignteam01": {
"type": "boolean"
},
"check_reassign01": {
"type": "boolean"
},
"ac_dashboardtab": {
"type": "array"
},
"id": {
"type": "string"
},
"name": {
"type": "string"
},
"normalizedName": {
"type": "string"
},
"concurrencyStamp": {
"type": "string"
}
}
},
"description": "The roles value"
},
"add_roles": {
"type": "array",
"items": {
"type": "object",
"properties": {
"intent": {
"type": "string"
},
"chargerates": {
"type": "array"
},
"id_int": {
"type": "integer"
},
"notes": {
"type": "string"
},
"teams": {
"type": "array"
},
"departments": {
"type": "array"
},
"clients": {
"type": "array"
},
"tickettypes": {
"type": "array"
},
"assetfields": {
"type": "array"
},
"unamecustomfields": {
"type": "array"
},
"unameappointmenttypes": {
"type": "array"
},
"notifications": {
"type": "array"
},
"claims": {
"type": "array"
},
"_warning": {
"type": "string"
},
"assettypes": {
"type": "array"
},
"Oo_name": {
"type": "string"
},
"uname_usercustomfields": {
"type": "array"
},
"access_control": {
"type": "array"
},
"access_control_level": {
"type": "integer"
},
"ac_tickettypes": {
"type": "array"
},
"ac_approvals": {
"type": "array"
},
"ac_rules": {
"type": "array"
},
"ac_cannedtext": {
"type": "array"
},
"ac_customfields": {
"type": "array"
},
"ac_customtables": {
"type": "array"
},
"ac_dashboards": {
"type": "array"
},
"ac_workflows": {
"type": "array"
},
"ac_roles": {
"type": "array"
},
"ac_slas": {
"type": "array"
},
"ac_templates": {
"type": "array"
},
"ac_outcomes": {
"type": "array"
},
"ac_workdays": {
"type": "array"
},
"ac_emailtemplates": {
"type": "array"
},
"ac_messagegroups": {
"type": "array"
},
"ac_reportgroups": {
"type": "array"
},
"ac_fieldgroups": {
"type": "array"
},
"ac_languagepacks": {
"type": "array"
},
"ac_itemgroups": {
"type": "array"
},
"ac_suppliers": {
"type": "array"
},
"ac_suppliercontracts": {
"type": "array"
},
"is_integration": {
"type": "boolean"
},
"ac_assettypes": {
"type": "array"
},
"ac_assetgroups": {
"type": "array"
},
"ac_servicecategories": {
"type": "array"
},
"ac_services": {
"type": "array"
},
"ac_chatprofiles": {
"type": "array"
},
"ac_faqlists": {
"type": "array"
},
"ac_devices": {
"type": "array"
},
"sites": {
"type": "array"
},
"ac_databaselookups": {
"type": "array"
},
"ac_notifications": {
"type": "array"
},
"ac_columnprofiles": {
"type": "array"
},
"ac_lists": {
"type": "array"
},
"ac_filterprofiles": {
"type": "array"
},
"ac_webhooks": {
"type": "array"
},
"ac_customintegrations": {
"type": "array"
},
"cloned_from_id": {
"type": "string"
},
"ac_azuread": {
"type": "array"
},
"ac_pdftemplates": {
"type": "array"
},
"ac_softwareproducts": {
"type": "array"
},
"ac_assetfields": {
"type": "array"
},
"ac_folders": {
"type": "array"
},
"ac_qualifications": {
"type": "array"
},
"ac_reports": {
"type": "array"
},
"ac_datasources": {
"type": "array"
},
"ac_compositereports": {
"type": "array"
},
"new_external_link": {
"type": "object"
},
"_match_thirdparty_id": {
"type": "string"
},
"_match_additional_id": {
"type": "string"
},
"_match_integration_id": {
"type": "integer"
},
"_match_integration_name": {
"type": "string"
},
"ac_custombuttons": {
"type": "array"
},
"ac_customtabs": {
"type": "array"
},
"role_cost": {
"type": "number"
},
"_isimport": {
"type": "boolean"
},
"_importtype": {
"type": "string"
},
"import_details_id": {
"type": "integer"
},
"_do_reassignteam01": {
"type": "boolean"
},
"check_reassign01": {
"type": "boolean"
},
"ac_dashboardtab": {
"type": "array"
},
"id": {
"type": "string"
},
"name": {
"type": "string"
},
"normalizedName": {
"type": "string"
},
"concurrencyStamp": {
"type": "string"
}
}
},
"description": "Add Roles"
},
"claims": {
"type": "array",
"items": {
"type": "object",
"properties": {
"type": {
"type": "string"
},
"value": {
"type": "string"
}
}
},
"description": "The claims value"
},
"department": {
"type": "string",
"description": "The department value"
},
"_is_a_departmentmanager": {
"type": "boolean",
"description": "Is A Departmentmanager"
},
"_is_a_teammanager": {
"type": "boolean",
"description": "Is A Teammanager"
},
"access_control": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Access Control"
},
"twofactor_enabled": {
"type": "boolean",
"description": "Twofactor Enabled"
},
"_isnew": {
"type": "boolean",
"description": "The isnew value"
},
"adconnection": {
"type": "integer",
"format": "int32",
"description": "The adconnection value"
},
"useadlogin": {
"type": "integer",
"format": "int32",
"description": "The useadlogin value"
},
"container_dn": {
"type": "string",
"description": "Container Dn"
},
"notifications": {
"type": "array",
"items": {
"type": "object",
"properties": {
"guid": {
"type": "string"
},
"intent": {
"type": "string"
},
"id": {
"type": "integer"
},
"name": {
"type": "string"
},
"agent_id": {
"type": "integer"
},
"agent_name": {
"type": "string"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"team_name": {
"type": "string"
},
"type": {
"type": "integer"
},
"delivery_method": {
"type": "integer"
},
"sendpushnotification": {
"type": "boolean"
},
"sendpushnotificationbrowser": {
"type": "boolean"
},
"popupinnotificationpane": {
"type": "boolean"
},
"eventno": {
"type": "integer"
},
"emailtemplate_id": {
"type": "integer"
},
"emailtemplate_guid": {
"type": "string"
},
"emailtemplate_name": {
"type": "string"
},
"user_id": {
"type": "integer"
},
"user_name": {
"type": "string"
},
"email_list": {
"type": "string"
},
"slack_id": {
"type": "integer"
},
"interval": {
"type": "number"
},
"useworkinghours": {
"type": "integer"
},
"restriction_type": {
"type": "integer"
},
"restriction_department_id": {
"type": "integer"
},
"restriction_department_guid": {
"type": "string"
},
"restriction_department_name": {
"type": "string"
},
"restriction_team_id": {
"type": "integer"
},
"restriction_team_guid": {
"type": "string"
},
"restriction_team_name": {
"type": "string"
},
"webhook_id": {
"type": "string"
},
"agents": {
"type": "array"
},
"condition_count": {
"type": "integer"
},
"subscriber_count": {
"type": "integer"
},
"role_id": {
"type": "string"
},
"role_name": {
"type": "string"
},
"conditions": {
"type": "array"
},
"_canupdate": {
"type": "boolean"
},
"slack_channel_name": {
"type": "string"
},
"teams_id": {
"type": "integer"
},
"teams_channel_name": {
"type": "string"
},
"value1": {
"type": "integer"
},
"value1_name": {
"type": "string"
},
"_iszapier": {
"type": "boolean"
},
"filter_sitecontact": {
"type": "boolean"
},
"sitecontact_type": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"roles": {
"type": "array"
},
"mattermost_channelid": {
"type": "integer"
},
"mattermost_channel_name": {
"type": "string"
},
"rule_id": {
"type": "integer"
},
"rule_guid": {
"type": "string"
},
"rule_name": {
"type": "string"
},
"user_roles": {
"type": "array"
},
"filter_type": {
"type": "integer"
},
"customisecolour": {
"type": "boolean"
},
"colour": {
"type": "string"
},
"access_control": {
"type": "array"
},
"access_control_level": {
"type": "integer"
},
"safe_instances": {
"type": "integer"
},
"safe_instance_list": {
"type": "array"
},
"twilio_details": {
"type": "integer"
},
"twilio_number": {
"type": "string"
},
"flow_seq": {
"type": "integer"
},
"flow_id": {
"type": "integer"
},
"outcomes": {
"type": "array"
},
"acknowledge_type": {
"type": "integer"
},
"acknowledge_complete": {
"type": "string"
},
"acknowledge_empty": {
"type": "string"
}
}
},
"description": "The notifications value"
},
"notifications_personal": {
"type": "array",
"items": {
"type": "object",
"properties": {
"guid": {
"type": "string"
},
"intent": {
"type": "string"
},
"id": {
"type": "integer"
},
"name": {
"type": "string"
},
"agent_id": {
"type": "integer"
},
"agent_name": {
"type": "string"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"team_name": {
"type": "string"
},
"type": {
"type": "integer"
},
"delivery_method": {
"type": "integer"
},
"sendpushnotification": {
"type": "boolean"
},
"sendpushnotificationbrowser": {
"type": "boolean"
},
"popupinnotificationpane": {
"type": "boolean"
},
"eventno": {
"type": "integer"
},
"emailtemplate_id": {
"type": "integer"
},
"emailtemplate_guid": {
"type": "string"
},
"emailtemplate_name": {
"type": "string"
},
"user_id": {
"type": "integer"
},
"user_name": {
"type": "string"
},
"email_list": {
"type": "string"
},
"slack_id": {
"type": "integer"
},
"interval": {
"type": "number"
},
"useworkinghours": {
"type": "integer"
},
"restriction_type": {
"type": "integer"
},
"restriction_department_id": {
"type": "integer"
},
"restriction_department_guid": {
"type": "string"
},
"restriction_department_name": {
"type": "string"
},
"restriction_team_id": {
"type": "integer"
},
"restriction_team_guid": {
"type": "string"
},
"restriction_team_name": {
"type": "string"
},
"webhook_id": {
"type": "string"
},
"agents": {
"type": "array"
},
"condition_count": {
"type": "integer"
},
"subscriber_count": {
"type": "integer"
},
"role_id": {
"type": "string"
},
"role_name": {
"type": "string"
},
"conditions": {
"type": "array"
},
"_canupdate": {
"type": "boolean"
},
"slack_channel_name": {
"type": "string"
},
"teams_id": {
"type": "integer"
},
"teams_channel_name": {
"type": "string"
},
"value1": {
"type": "integer"
},
"value1_name": {
"type": "string"
},
"_iszapier": {
"type": "boolean"
},
"filter_sitecontact": {
"type": "boolean"
},
"sitecontact_type": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"roles": {
"type": "array"
},
"mattermost_channelid": {
"type": "integer"
},
"mattermost_channel_name": {
"type": "string"
},
"rule_id": {
"type": "integer"
},
"rule_guid": {
"type": "string"
},
"rule_name": {
"type": "string"
},
"user_roles": {
"type": "array"
},
"filter_type": {
"type": "integer"
},
"customisecolour": {
"type": "boolean"
},
"colour": {
"type": "string"
},
"access_control": {
"type": "array"
},
"access_control_level": {
"type": "integer"
},
"safe_instances": {
"type": "integer"
},
"safe_instance_list": {
"type": "array"
},
"twilio_details": {
"type": "integer"
},
"twilio_number": {
"type": "string"
},
"flow_seq": {
"type": "integer"
},
"flow_id": {
"type": "integer"
},
"outcomes": {
"type": "array"
},
"acknowledge_type": {
"type": "integer"
},
"acknowledge_complete": {
"type": "string"
},
"acknowledge_empty": {
"type": "string"
}
}
},
"description": "Notifications Personal"
},
"emailconfirmed": {
"type": "boolean",
"description": "The emailconfirmed value"
},
"accountconfirmed": {
"type": "boolean",
"description": "The accountconfirmed value"
},
"isinvite": {
"type": "boolean",
"description": "The isinvite value"
},
"is_sales": {
"type": "boolean",
"description": "Is Sales"
},
"_getlogmeinid": {
"type": "boolean",
"description": "The getlogmeinid value"
},
"_isimport": {
"type": "boolean",
"description": "The isimport value"
},
"_importtype": {
"type": "string",
"description": "The importtype value"
},
"_importtoken": {
"type": "string",
"description": "The importtoken value"
},
"beyondtrust_name": {
"type": "string",
"description": "Beyondtrust Name"
},
"azure_roleid": {
"type": "integer",
"format": "int32",
"description": "Azure Roleid"
},
"customfields": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"name": {
"type": "string"
},
"label": {
"type": "string"
},
"summary": {
"type": "string"
},
"type": {
"type": "integer"
},
"value": {},
"value_is_password_id": {
"type": "boolean"
},
"display": {
"type": "string"
},
"characterlimit": {
"type": "integer"
},
"characterlimittype": {
"type": "integer"
},
"inputtype": {
"type": "integer"
},
"copytochild": {
"type": "boolean"
},
"copytoparent": {
"type": "boolean"
},
"searchable": {
"type": "boolean"
},
"ordervalues": {
"type": "boolean"
},
"ordervaluesby": {
"type": "integer"
},
"database_lookup_id": {
"type": "integer"
},
"database_lookup_auto": {
"type": "boolean"
},
"database_lookup_triggers": {
"type": "array"
},
"third_party_name": {
"type": "string"
},
"extratype": {
"type": "integer"
},
"copytochildonupdate": {
"type": "boolean"
},
"copytograndchildonupdate": {
"type": "boolean"
},
"copytoparentonupdate": {
"type": "boolean"
},
"hyperlink": {
"type": "string"
},
"usage": {
"type": "integer"
},
"linked_table_id": {
"type": "integer"
},
"showondetailsscreen": {
"type": "boolean"
},
"third_party_value": {
"type": "string"
},
"custom_extra_table_id": {
"type": "integer"
},
"copytorelated": {
"type": "boolean"
},
"only_validate_on_creation": {
"type": "boolean"
},
"calculation": {
"type": "string"
},
"rounding": {
"type": "integer"
},
"validation_reasons": {
"type": "array"
},
"int_value_is_display": {
"type": "boolean"
},
"regex": {
"type": "string"
},
"onlyshowforagents": {
"type": "boolean"
},
"is_horizontal": {
"type": "boolean"
},
"copied": {
"type": "boolean"
},
"isencrypted": {
"type": "boolean"
},
"max_selection": {
"type": "integer"
},
"guid": {
"type": "string"
},
"selection_field_id": {
"type": "integer"
},
"variable_format_1": {
"type": "string"
},
"variable_format_2": {
"type": "string"
},
"validation_data": {
"type": "array"
},
"database_lookup_input": {
"type": "integer"
},
"table_data_entry_type": {
"type": "integer"
},
"showintable": {
"type": "boolean"
},
"table_height": {
"type": "integer"
},
"dont_delete_rows": {
"type": "boolean"
},
"table_matching_field": {
"type": "integer"
},
"new_storage_method": {
"type": "boolean"
},
"where_sql": {
"type": "string"
},
"load_type": {
"type": "integer"
},
"add_rows": {
"type": "boolean"
},
"delete_these_rows": {
"type": "array"
},
"showinpool": {
"type": "boolean"
},
"allow_pool_override": {
"type": "boolean"
},
"details_column_group": {
"type": "integer"
},
"add_row_per_value": {
"type": "boolean"
},
"store_in_fielddata": {
"type": "boolean"
},
"first_value_default": {
"type": "boolean"
},
"copytoparentnewticket": {
"type": "boolean"
}
}
},
"description": "The customfields value"
},
"chargerates": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"key1": {
"type": "integer"
},
"key1_name": {
"type": "string"
},
"key2": {
"type": "integer"
},
"key2_guid": {
"type": "string"
},
"key2_name": {
"type": "string"
},
"role_id": {
"type": "string"
},
"role_name": {
"type": "string"
},
"_warning": {
"type": "string"
}
}
},
"description": "The chargerates value"
},
"warnifnoscan_integrator": {
"type": "boolean",
"description": "Warnifnoscan Integrator"
},
"warnifnoscan_integrator_hours": {
"type": "integer",
"format": "int32",
"description": "Warnifnoscan Integrator Hours"
},
"orion_username": {
"type": "string",
"description": "Orion Username"
},
"orion_password": {
"type": "string",
"description": "Orion Password"
},
"ncentral_username": {
"type": "string",
"description": "Ncentral Username"
},
"soc_username": {
"type": "string",
"description": "Soc Username"
},
"autotaskid": {
"type": "integer",
"format": "int32",
"description": "The autotaskid value"
},
"oktaid": {
"type": "string",
"description": "The oktaid value"
},
"okta_status": {
"type": "string",
"description": "Okta Status"
},
"new_ncentral_key": {
"type": "string",
"description": "New Ncentral Key"
},
"pomincostforapprovaltype": {
"type": "integer",
"format": "int32",
"description": "The pomincostforapprovaltype value"
},
"pomincostforapproval": {
"type": "number",
"format": "double",
"description": "The pomincostforapproval value"
},
"quotemarginforapprovaltype": {
"type": "integer",
"format": "int32",
"description": "The quotemarginforapprovaltype value"
},
"quotemarginforapproval": {
"type": "number",
"format": "double",
"description": "The quotemarginforapproval value"
},
"new_orion_password": {
"type": "string",
"description": "New Orion Password"
},
"orion_access": {
"type": "boolean",
"description": "Orion Access"
},
"new_method": {
"type": "boolean",
"description": "New Method"
},
"exchange_token_expiry": {
"type": "string",
"format": "date-time",
"description": "Exchange Token Expiry"
},
"exchange_redirect": {
"type": "string",
"description": "Exchange Redirect"
},
"_getoauthtoken": {
"type": "boolean",
"description": "The getoauthtoken value"
},
"oauth_code": {
"type": "string",
"description": "Oauth Code"
},
"oauth_code_verifier": {
"type": "string",
"description": "Oauth Code Verifier"
},
"oauth_redirect": {
"type": "string",
"description": "Oauth Redirect"
},
"oauth_type": {
"type": "string",
"description": "Oauth Type"
},
"oauth_state": {
"type": "string",
"description": "Oauth State"
},
"new_access_token": {
"type": "string",
"description": "New Access Token"
},
"new_token_type": {
"type": "string",
"description": "New Token Type"
},
"new_refresh_token": {
"type": "string",
"description": "New Refresh Token"
},
"_disconnectintegration": {
"type": "string",
"description": "The disconnectintegration value"
},
"sentinel_token_expiry": {
"type": "string",
"format": "date-time",
"description": "Sentinel Token Expiry"
},
"sentinel_redirect": {
"type": "string",
"description": "Sentinel Redirect"
},
"default_columns_id_assets": {
"type": "integer",
"format": "int32",
"description": "Default Columns Id Assets"
},
"Oo_name": {
"type": "string",
"description": "Oo Name"
},
"_warning": {
"type": "string",
"description": "The warning value"
},
"isagentdetails": {
"type": "boolean",
"description": "The isagentdetails value"
},
"excludefromresourcebooking": {
"type": "boolean",
"description": "The excludefromresourcebooking value"
},
"delegation_activated": {
"type": "boolean",
"description": "Delegation Activated"
},
"delegation_timebased": {
"type": "boolean",
"description": "Delegation Timebased"
},
"delegation_start": {
"type": "string",
"format": "date-time",
"description": "Delegation Start"
},
"delegation_end": {
"type": "string",
"format": "date-time",
"description": "Delegation End"
},
"delegation_user_id": {
"type": "integer",
"format": "int32",
"description": "Delegation User Id"
},
"delegation_user_name": {
"type": "string",
"description": "Delegation User Name"
},
"_reassign_all_accounts_to_agent": {
"type": "integer",
"format": "int32",
"description": "Reassign All Accounts To Agent"
},
"_kick": {
"type": "boolean",
"description": "The kick value"
},
"_revoke_tokens": {
"type": "boolean",
"description": "Revoke Tokens"
},
"authenticatorapp_configured": {
"type": "boolean",
"description": "Authenticatorapp Configured"
},
"_revoke_authenticatorapp": {
"type": "boolean",
"description": "Revoke Authenticatorapp"
},
"ispasswordreset": {
"type": "boolean",
"description": "The ispasswordreset value"
},
"graph_host": {
"type": "string",
"description": "Graph Host"
},
"linked_halo_url": {
"type": "string",
"description": "Linked Halo Url"
},
"holiday_allowance": {
"type": "number",
"format": "double",
"description": "Holiday Allowance"
},
"agent_holiday_allowances": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"holiday_type": {
"type": "integer"
},
"allowance": {
"type": "number"
},
"remaining_allowance": {
"type": "number"
}
}
},
"description": "Agent Holiday Allowances"
},
"remaining_holiday_allowance": {
"type": "number",
"format": "double",
"description": "Remaining Holiday Allowance"
},
"_isbatch": {
"type": "boolean",
"description": "The isbatch value"
},
"import_photo": {
"type": "boolean",
"description": "Import Photo"
},
"travelrate": {
"type": "integer",
"format": "int32",
"description": "The travelrate value"
},
"github_username": {
"type": "string",
"description": "Github Username"
},
"_signature_id": {
"type": "string",
"description": "Signature Id"
},
"_signature": {
"type": "string",
"description": "The signature value"
},
"is_admin": {
"type": "boolean",
"description": "Is Admin"
},
"ac_tickettypes": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Tickettypes"
},
"ac_approvals": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Approvals"
},
"ac_rules": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Rules"
},
"ac_cannedtext": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Cannedtext"
},
"ac_customfields": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Customfields"
},
"ac_customtables": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Customtables"
},
"ac_dashboards": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Dashboards"
},
"ac_workflows": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Workflows"
},
"ac_roles": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Roles"
},
"ac_slas": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Slas"
},
"ac_templates": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Templates"
},
"ac_outcomes": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Outcomes"
},
"ac_workdays": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Workdays"
},
"ac_emailtemplates": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Emailtemplates"
},
"ac_messagegroups": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Messagegroups"
},
"ac_reportgroups": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Reportgroups"
},
"ac_fieldgroups": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Fieldgroups"
},
"ac_languagepacks": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Languagepacks"
},
"ac_itemgroups": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Itemgroups"
},
"ac_reports": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Reports"
},
"ac_datasources": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Datasources"
},
"ac_compositereports": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Compositereports"
},
"default_columns_id_clients": {
"type": "integer",
"format": "int32",
"description": "Default Columns Id Clients"
},
"default_view_clients_selectedname": {
"type": "string",
"description": "Default View Clients Selectedname"
},
"default_view_assets_selectedname": {
"type": "string",
"description": "Default View Assets Selectedname"
},
"_do_reassign01": {
"type": "boolean",
"description": "Do Reassign01"
},
"check_reassign01": {
"type": "boolean",
"description": "Check Reassign01"
},
"_do_reassignteam01": {
"type": "boolean",
"description": "Do Reassignteam01"
},
"_force": {
"type": "boolean",
"description": "The force value"
},
"default_view_customers_selectedid": {
"type": "integer",
"format": "int32",
"description": "Default View Customers Selectedid"
},
"default_view_customers_selectedname": {
"type": "string",
"description": "Default View Customers Selectedname"
},
"default_view_users_selectedid": {
"type": "integer",
"format": "int32",
"description": "Default View Users Selectedid"
},
"default_view_users_selectedname": {
"type": "string",
"description": "Default View Users Selectedname"
},
"default_columns_id_contracts": {
"type": "integer",
"format": "int32",
"description": "Default Columns Id Contracts"
},
"default_view_contracts_selectedname": {
"type": "string",
"description": "Default View Contracts Selectedname"
},
"default_columns_id_sites": {
"type": "integer",
"format": "int32",
"description": "Default Columns Id Sites"
},
"default_columns_sites_selectedname": {
"type": "string",
"description": "Default Columns Sites Selectedname"
},
"default_columns_id_users": {
"type": "integer",
"format": "int32",
"description": "Default Columns Id Users"
},
"default_columns_users_selectedname": {
"type": "string",
"description": "Default Columns Users Selectedname"
},
"pagerduty_email": {
"type": "string",
"description": "Pagerduty Email"
},
"ac_assettypes": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Assettypes"
},
"ac_assetgroups": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Assetgroups"
},
"ac_servicecategories": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Servicecategories"
},
"ac_services": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Services"
},
"ac_suppliers": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Suppliers"
},
"ac_suppliercontracts": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Suppliercontracts"
},
"last_modified": {
"type": "string",
"format": "date-time",
"description": "Last Modified"
},
"jira_instance": {
"type": "integer",
"format": "int32",
"description": "Jira Instance"
},
"jira_instance_name": {
"type": "string",
"description": "Jira Instance Name"
},
"pref_notification_sound": {
"type": "integer",
"format": "int32",
"description": "Pref Notification Sound"
},
"pref_chat_sound": {
"type": "integer",
"format": "int32",
"description": "Pref Chat Sound"
},
"default_columns_id_supplier_contracts": {
"type": "integer",
"format": "int32",
"description": "Default Columns Id Supplier Contracts"
},
"default_view_supplier_contracts_selectedname": {
"type": "string",
"description": "Default View Supplier Contracts Selectedname"
},
"default_view_assets": {
"type": "string",
"description": "Default View Assets"
},
"default_view_assets_selectedid": {
"type": "integer",
"format": "int32",
"description": "Default View Assets Selectedid"
},
"default_view_assets_selectedid_name": {
"type": "string",
"description": "Default View Assets Selectedid Name"
},
"matching_value": {
"type": "string",
"description": "Matching Value"
},
"sqlimport_id": {
"type": "integer",
"format": "int32",
"description": "Sqlimport Id"
},
"splashtop_url": {
"type": "string",
"description": "Splashtop Url"
},
"splashtop_token_expiry": {
"type": "string",
"format": "date-time",
"description": "Splashtop Token Expiry"
},
"default_splashtop_channelname": {
"type": "string",
"description": "Default Splashtop Channelname"
},
"splashtop_channel": {
"type": "object",
"description": "Splashtop Channel"
},
"ac_chatprofiles": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Chatprofiles"
},
"ac_faqlists": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Faqlists"
},
"allow_automatic_call_scripts": {
"type": "boolean",
"description": "Allow Automatic Call Scripts"
},
"gotoresolve_token_expiry": {
"type": "string",
"format": "date-time",
"description": "Gotoresolve Token Expiry"
},
"ac_devices": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Devices"
},
"azure_connectionid": {
"type": "integer",
"format": "int32",
"description": "Azure Connectionid"
},
"allow_presence_notifications": {
"type": "boolean",
"description": "Allow Presence Notifications"
},
"azure_tenant_id": {
"type": "string",
"description": "Azure Tenant Id"
},
"azure_client_id": {
"type": "string",
"description": "Azure Client Id"
},
"presence_subscription": {
"type": "object",
"description": "Presence Subscription"
},
"default_columns_id_supplier": {
"type": "integer",
"format": "int32",
"description": "Default Columns Id Supplier"
},
"default_columns_supplier_selectedname": {
"type": "string",
"description": "Default Columns Supplier Selectedname"
},
"default_view_suppliers_selectedid": {
"type": "integer",
"format": "int32",
"description": "Default View Suppliers Selectedid"
},
"default_view_suppliers_selectedname": {
"type": "string",
"description": "Default View Suppliers Selectedname"
},
"linked_user_client_id": {
"type": "integer",
"format": "int32",
"description": "Linked User Client Id"
},
"contractdetails_layout_id": {
"type": "integer",
"format": "int32",
"description": "Contractdetails Layout Id"
},
"contractdetails_layout_name": {
"type": "string",
"description": "Contractdetails Layout Name"
},
"default_action_date_display": {
"type": "integer",
"format": "int32",
"description": "Default Action Date Display"
},
"signature_image": {
"type": "string",
"description": "Signature Image"
},
"exclude_from_automatic_assigning": {
"type": "boolean",
"description": "Exclude From Automatic Assigning"
},
"userdetails_layout_id": {
"type": "integer",
"format": "int32",
"description": "Userdetails Layout Id"
},
"userdetails_layout_name": {
"type": "string",
"description": "Userdetails Layout Name"
},
"guid": {
"type": "string",
"format": "uuid",
"description": "The guid value"
},
"calendar_options_multi": {
"type": "array",
"items": {
"type": "object",
"properties": {
"value": {
"type": "string"
},
"label": {
"type": "string"
},
"isnew": {
"type": "boolean"
}
}
},
"description": "Calendar Options Multi"
},
"ac_databaselookups": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Databaselookups"
},
"default_columns_id_pos": {
"type": "integer",
"format": "int32",
"description": "Default Columns Id Pos"
},
"default_view_pos_selectedname": {
"type": "string",
"description": "Default View Pos Selectedname"
},
"sitedetails_layout_id": {
"type": "integer",
"format": "int32",
"description": "Sitedetails Layout Id"
},
"sitedetails_layout_name": {
"type": "string",
"description": "Sitedetails Layout Name"
},
"enable_teams_shifts": {
"type": "boolean",
"description": "Enable Teams Shifts"
},
"warnif_incomplete_ts": {
"type": "boolean",
"description": "Warnif Incomplete Ts"
},
"warnif_incomplete_ts_manager": {
"type": "boolean",
"description": "Warnif Incomplete Ts Manager"
},
"incomplete_ts_threshold": {
"type": "integer",
"format": "int32",
"description": "Incomplete Ts Threshold"
},
"incomplete_ts_sendtime": {
"type": "string",
"format": "date-time",
"description": "Incomplete Ts Sendtime"
},
"incomplete_ts_lastcreated": {
"type": "string",
"format": "date-time",
"description": "Incomplete Ts Lastcreated"
},
"ac_notifications": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Notifications"
},
"load_balance_agent_limits": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"agent_name": {
"type": "string"
},
"ticket_type_id": {
"type": "integer"
},
"ticket_type_name": {
"type": "string"
},
"max_tickets": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_name": {
"type": "string"
},
"_warning": {
"type": "string"
}
}
},
"description": "Load Balance Agent Limits"
},
"federated_identity_id": {
"type": "string",
"description": "Federated Identity Id"
},
"ac_columnprofiles": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Columnprofiles"
},
"ac_lists": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Lists"
},
"ac_filterprofiles": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Filterprofiles"
},
"new_ac_agent": {
"type": "integer",
"format": "int32",
"description": "New Ac Agent"
},
"new_ac_role": {
"type": "integer",
"format": "int32",
"description": "New Ac Role"
},
"import_details_id": {
"type": "integer",
"format": "int32",
"description": "Import Details Id"
},
"import_mapping_id": {
"type": "integer",
"format": "int32",
"description": "Import Mapping Id"
},
"new_external_link": {
"type": "object",
"description": "New External Link"
},
"_match_thirdparty_id": {
"type": "string",
"description": "Match Thirdparty Id"
},
"_match_additional_id": {
"type": "string",
"description": "Match Additional Id"
},
"_match_integration_id": {
"type": "integer",
"format": "int32",
"description": "Match Integration Id"
},
"_match_integration_name": {
"type": "string",
"description": "Match Integration Name"
},
"default_columns_id_sos": {
"type": "integer",
"format": "int32",
"description": "Default Columns Id Sos"
},
"default_view_sos_selectedname": {
"type": "string",
"description": "Default View Sos Selectedname"
},
"default_columns_id_quotes": {
"type": "integer",
"format": "int32",
"description": "Default Columns Id Quotes"
},
"default_view_quotes_selectedname": {
"type": "string",
"description": "Default View Quotes Selectedname"
},
"default_columns_id_invoices": {
"type": "integer",
"format": "int32",
"description": "Default Columns Id Invoices"
},
"default_view_invoices_selectedname": {
"type": "string",
"description": "Default View Invoices Selectedname"
},
"default_columns_id_rinvoices": {
"type": "integer",
"format": "int32",
"description": "Default Columns Id Rinvoices"
},
"default_view_rinvoices_selectedname": {
"type": "string",
"description": "Default View Rinvoices Selectedname"
},
"ac_webhooks": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Webhooks"
},
"ac_customintegrations": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Customintegrations"
},
"ac_azuread": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Azuread"
},
"ac_pdftemplates": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Pdftemplates"
},
"ac_assetfields": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Assetfields"
},
"_isclone": {
"type": "boolean",
"description": "The isclone value"
},
"orion_key_vault_secret_name": {
"type": "string",
"description": "Orion Key Vault Secret Name"
},
"gotoresolve_redirect_uri": {
"type": "string",
"description": "Gotoresolve Redirect Uri"
},
"splashtop_redirect_uri": {
"type": "string",
"description": "Splashtop Redirect Uri"
},
"agent_cost_tracking": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"start_date": {
"type": "string"
},
"end_date": {
"type": "string"
},
"cost": {
"type": "number"
},
"currency": {
"type": "integer"
},
"currency_name": {
"type": "string"
},
"currency_symbol": {
"type": "string"
}
}
},
"description": "Agent Cost Tracking"
},
"ac_softwareproducts": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Softwareproducts"
},
"agent_integration_credentials": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"module_id": {
"type": "integer"
},
"details_id": {
"type": "integer"
},
"client_id": {
"type": "string"
},
"token_expiry": {
"type": "string"
},
"new_access_token": {
"type": "string"
},
"new_refresh_token": {
"type": "string"
},
"new_client_secret": {
"type": "string"
},
"details_name": {
"type": "string"
}
}
},
"description": "Agent Integration Credentials"
},
"ac_folders": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Folders"
},
"ac_qualifications": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Qualifications"
},
"contact_pref1": {
"type": "integer",
"format": "int32",
"description": "Contact Pref1"
},
"contact_pref2": {
"type": "integer",
"format": "int32",
"description": "Contact Pref2"
},
"contact_pref3": {
"type": "integer",
"format": "int32",
"description": "Contact Pref3"
},
"_is_a_teamleader": {
"type": "boolean",
"description": "Is A Teamleader"
},
"ac_custombuttons": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Custombuttons"
},
"isagentconfig": {
"type": "boolean",
"description": "The isagentconfig value"
},
"sailpoint_role_association": {
"type": "string",
"description": "Sailpoint Role Association"
},
"default_columns_id_accounts": {
"type": "integer",
"format": "int32",
"description": "Default Columns Id Accounts"
},
"default_columns_accounts_selectedname": {
"type": "string",
"description": "Default Columns Accounts Selectedname"
},
"default_columns_id_prospects": {
"type": "integer",
"format": "int32",
"description": "Default Columns Id Prospects"
},
"default_columns_prospects_selectedname": {
"type": "string",
"description": "Default Columns Prospects Selectedname"
},
"ac_customtabs": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Customtabs"
},
"_disable_extra_matching": {
"type": "boolean",
"description": "Disable Extra Matching"
},
"ac_dashboardtab": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Ac Dashboardtab"
},
"use": {
"type": "string",
"description": "The use value"
},
"assetfields": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"agent_name": {
"type": "string"
},
"field_id": {
"type": "integer"
},
"field_name": {
"type": "string"
},
"role_id": {
"type": "string"
},
"role_name": {
"type": "string"
},
"field_type": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
}
}
},
"description": "The assetfields value"
},
"unamecustomfields": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"agent_name": {
"type": "string"
},
"field_id": {
"type": "integer"
},
"field_name": {
"type": "string"
},
"role_id": {
"type": "string"
},
"role_name": {
"type": "string"
},
"field_type": {
"type": "string"
},
"level": {
"type": "integer"
},
"canadd": {
"type": "boolean"
},
"candelete": {
"type": "boolean"
},
"canedit": {
"type": "boolean"
},
"customfield_type": {
"type": "integer"
},
"_warning": {
"type": "string"
}
}
},
"description": "The unamecustomfields value"
},
"unameappointmenttypes": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"agent_name": {
"type": "string"
},
"field_id": {
"type": "integer"
},
"field_name": {
"type": "string"
},
"role_id": {
"type": "string"
},
"role_name": {
"type": "string"
},
"field_type": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
}
}
},
"description": "The unameappointmenttypes value"
},
"_canupdate": {
"type": "boolean",
"description": "The canupdate value"
},
"_canupdate_moreinfo": {
"type": "boolean",
"description": "Canupdate Moreinfo"
},
"logmeinid": {
"type": "string",
"description": "The logmeinid value"
},
"allowbeyondtrustinvites": {
"type": "boolean",
"description": "The allowbeyondtrustinvites value"
},
"jira_id": {
"type": "string",
"description": "Jira Id"
},
"namewithinactive": {
"type": "string",
"description": "The namewithinactive value"
},
"apptsync": {
"type": "integer",
"format": "int32",
"description": "The apptsync value"
},
"okta_id": {
"type": "string",
"description": "Okta Id"
},
"sailpoint_id": {
"type": "string",
"description": "Sailpoint Id"
},
"enableshifts": {
"type": "boolean",
"description": "The enableshifts value"
},
"sendemailerrors": {
"type": "boolean",
"description": "The sendemailerrors value"
},
"uname_usercustomfields": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"agent_name": {
"type": "string"
},
"field_id": {
"type": "integer"
},
"field_name": {
"type": "string"
},
"role_id": {
"type": "string"
},
"role_name": {
"type": "string"
},
"field_type": {
"type": "string"
},
"level": {
"type": "integer"
},
"canadd": {
"type": "boolean"
},
"candelete": {
"type": "boolean"
},
"canedit": {
"type": "boolean"
},
"customfield_type": {
"type": "integer"
},
"_warning": {
"type": "string"
}
}
},
"description": "Uname Usercustomfields"
},
"can_approve_purchaseorder": {
"type": "boolean",
"description": "Can Approve Purchaseorder"
},
"can_approve_quote": {
"type": "boolean",
"description": "Can Approve Quote"
},
"can_approve_invoice": {
"type": "boolean",
"description": "Can Approve Invoice"
},
"default_splashtop_channel": {
"type": "integer",
"format": "int32",
"description": "Default Splashtop Channel"
},
"workday_id": {
"type": "integer",
"format": "int32",
"description": "Workday Id"
},
"workday_name": {
"type": "string",
"description": "Workday Name"
},
"workday_timezone": {
"type": "string",
"description": "Workday Timezone"
},
"timezone": {
"type": "string",
"description": "Timezone identifier"
},
"costprice": {
"type": "number",
"format": "double",
"description": "The costprice value"
},
"chargerate": {
"type": "integer",
"format": "int32",
"description": "The chargerate value"
},
"first_role_id": {
"type": "string",
"description": "First Role Id"
},
"in_queried_team": {
"type": "boolean",
"description": "In Queried Team"
},
"guid_string": {
"type": "string",
"description": "Guid String"
},
"timesheet_approver": {
"type": "integer",
"format": "int32",
"description": "Timesheet Approver"
},
"is_member_of_all_departments": {
"type": "boolean",
"description": "Is Member Of All Departments"
}
}
},
"description": "Followup Agents"
},
"followup_allday": {
"type": [
"boolean",
"null"
],
"description": "Followup Allday"
},
"followup_appointmenttype_id": {
"type": [
"integer",
"null"
],
"description": "Followup Appointmenttype Id"
},
"followup_attendees": {
"type": [
"string",
"null"
],
"description": "Followup Attendees"
},
"followup_date": {
"type": [
"string",
"null"
],
"description": "Followup Date"
},
"followup_end_date": {
"type": [
"string",
"null"
],
"description": "Followup End Date"
},
"followup_id": {
"type": [
"integer",
"null"
],
"description": "Followup Id"
},
"followup_inform_agents": {
"type": [
"boolean",
"null"
],
"description": "Followup Inform Agents"
},
"followup_inform_user": {
"type": [
"boolean",
"null"
],
"description": "Followup Inform User"
},
"followup_is_private": {
"type": [
"boolean",
"null"
],
"description": "Followup Is Private"
},
"followup_note": {
"type": [
"string",
"null"
],
"description": "Followup Note"
},
"followup_note_html": {
"type": [
"string",
"null"
],
"description": "Followup Note Html"
},
"followup_reminderminutes": {
"type": [
"integer",
"null"
],
"description": "Followup Reminderminutes"
},
"followup_start_date": {
"type": [
"string",
"null"
],
"description": "Followup Start Date"
},
"followup_subject": {
"type": [
"string",
"null"
],
"description": "Followup Subject"
},
"followup_user_id": {
"type": [
"integer",
"null"
],
"description": "Followup User Id"
},
"fromcompletedapid": {
"type": [
"integer",
"null"
],
"description": "The fromcompletedapid value"
},
"halo_recurring_master_id": {
"type": [
"integer",
"null"
],
"description": "Halo Recurring Master Id"
},
"has_immutable_exchange_id": {
"type": [
"boolean",
"null"
],
"description": "Has Immutable Exchange Id"
},
"holiday_id": {
"type": [
"string",
"null"
],
"description": "Holiday Id"
},
"holiday_type": {
"type": [
"integer",
"null"
],
"description": "Holiday Type"
},
"id": {
"type": "integer",
"description": "The id value"
},
"import_agent_ids": {
"type": [
"string",
"null"
],
"description": "Import Agent Ids"
},
"import_agent_status": {
"type": [
"string",
"null"
],
"description": "Import Agent Status"
},
"import_appointment_type": {
"type": [
"string",
"null"
],
"description": "Import Appointment Type"
},
"import_open_appointment_status": {
"type": [
"string",
"null"
],
"description": "Import Open Appointment Status"
},
"import_shift_type": {
"type": [
"string",
"null"
],
"description": "Import Shift Type"
},
"import_user": {
"type": [
"string",
"null"
],
"description": "Import User"
},
"inform_agents": {
"type": [
"boolean",
"null"
],
"description": "Inform Agents"
},
"inform_user": {
"type": [
"boolean",
"null"
],
"description": "Inform User"
},
"invitesent": {
"type": [
"integer",
"null"
],
"description": "The invitesent value"
},
"is_active_shift": {
"type": [
"boolean",
"null"
],
"description": "Is Active Shift"
},
"is_ad_hoc_shift": {
"type": [
"boolean",
"null"
],
"description": "Is Ad Hoc Shift"
},
"is_ending_shift": {
"type": [
"boolean",
"null"
],
"description": "Is Ending Shift"
},
"is_private": {
"type": [
"boolean",
"null"
],
"description": "Is Private"
},
"is_starting_shift": {
"type": [
"boolean",
"null"
],
"description": "Is Starting Shift"
},
"is_task": {
"type": [
"boolean",
"null"
],
"description": "Is Task"
},
"key": {
"type": [
"string",
"null"
],
"description": "The key value"
},
"last_modified": {
"type": [
"string",
"null"
],
"description": "Last Modified"
},
"meetingtype": {
"type": [
"integer",
"null"
],
"description": "The meetingtype value"
},
"messagestatus": {
"type": [
"integer",
"null"
],
"description": "The messagestatus value"
},
"new_agent_status": {
"type": [
"integer",
"null"
],
"description": "New Agent Status"
},
"new_external_link": {
"type": "object",
"description": "New External Link",
"properties": {
"id": {
"type": "integer",
"description": "The id value"
},
"table_id": {
"type": "integer",
"description": "Table Id"
},
"module_id": {
"type": "integer",
"description": "Module Id"
},
"integration_name": {
"type": "string",
"description": "Integration Name"
},
"halo_id": {
"type": "integer",
"description": "Halo Id"
},
"third_party_id": {
"type": "string",
"description": "Third Party Id"
},
"third_party_desc": {
"type": "string",
"description": "Third Party Desc"
},
"third_party_type": {
"type": "string",
"description": "Third Party Type"
},
"third_party_url": {
"type": "string",
"description": "Third Party Url"
},
"third_party_assigned_to": {
"type": "string",
"description": "Third Party Assigned To"
},
"third_party_count": {
"type": "integer",
"description": "Third Party Count"
},
"primary": {
"type": "boolean",
"description": "The primary value"
},
"halo_desc": {
"type": "string",
"description": "Halo Desc"
},
"halo_second_id": {
"type": "integer",
"description": "Halo Second Id"
},
"halo_second_desc": {
"type": "string",
"description": "Halo Second Desc"
},
"extra_match_field": {
"type": "string",
"description": "Extra Match Field"
},
"details_id": {
"type": "integer",
"description": "Details Id"
},
"third_party_secondary_id": {
"type": "string",
"description": "Third Party Secondary Id"
},
"_warning": {
"type": "string",
"description": "The warning value"
},
"third_party_status": {
"type": "string",
"description": "Third Party Status"
},
"third_party_priority": {
"type": "string",
"description": "Third Party Priority"
},
"_match": {
"type": "boolean",
"description": "The match value"
},
"populate_url": {
"type": "boolean",
"description": "Populate Url"
},
"date_created": {
"type": "string",
"description": "Date Created"
},
"date_updated": {
"type": "string",
"description": "Date Updated"
},
"subscription_id": {
"type": "string",
"description": "Subscription Id"
},
"new_subscription_key": {
"type": "string",
"description": "New Subscription Key"
},
"subscription_expiry": {
"type": "string",
"description": "Subscription Expiry"
},
"_webhookaction": {
"type": "integer",
"description": "The webhookaction value",
"enum": [
0,
1,
2,
3
]
},
"revisions": {
"type": "integer",
"description": "The revisions value"
},
"dont_move_existing_assets": {
"type": "boolean",
"description": "Dont Move Existing Assets"
},
"chat_message_count": {
"type": "integer",
"description": "Chat Message Count"
},
"third_party_additional_id": {
"type": "string",
"description": "Third Party Additional Id"
},
"description": {
"type": "string",
"description": "The description value"
},
"update_existing_link": {
"type": "boolean",
"description": "Update Existing Link"
},
"filters": {
"type": "array",
"items": {
"type": "object"
},
"description": "The filters value"
},
"parent_id": {
"type": "integer",
"description": "Parent Id"
},
"child_links": {
"type": "array",
"items": {
"type": "object"
},
"description": "Child Links"
},
"url_for_linked_entity": {
"type": "string",
"description": "Url For Linked Entity"
},
"url_for_linked_entity_caption": {
"type": "string",
"description": "Url For Linked Entity Caption"
},
"icon_for_linked_entity_caption": {
"type": "string",
"description": "Icon For Linked Entity Caption"
}
}
},
"note": {
"type": [
"string",
"null"
],
"description": "The note value"
},
"note_html": {
"type": [
"string",
"null"
],
"description": "Note Html"
},
"offhold": {
"type": [
"boolean",
"null"
],
"description": "The offhold value"
},
"online_meeting_url": {
"type": [
"string",
"null"
],
"description": "Online Meeting Url"
},
"open_appointment_status": {
"type": [
"integer",
"null"
],
"description": "Open Appointment Status"
},
"organizer": {
"type": [
"integer",
"null"
],
"description": "The organizer value"
},
"organizer_email": {
"type": [
"string",
"null"
],
"description": "Organizer Email"
},
"other1": {
"type": [
"integer",
"null"
],
"description": "The other1 value"
},
"other2": {
"type": [
"integer",
"null"
],
"description": "The other2 value"
},
"outcomes": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer",
"format": "int32",
"description": "The id value"
},
"guid": {
"type": "string",
"format": "uuid",
"description": "The guid value"
},
"intent": {
"type": "string",
"description": "The intent value"
},
"outcome": {
"type": "string",
"description": "The outcome value"
},
"buttonname": {
"type": "string",
"description": "The buttonname value"
},
"labellong": {
"type": "string",
"description": "The labellong value"
},
"colour": {
"type": "string",
"description": "The colour value"
},
"sequence": {
"type": "integer",
"format": "int32",
"description": "The sequence value"
},
"hidden": {
"type": "boolean",
"description": "The hidden value"
},
"systemid": {
"type": "integer",
"format": "int32",
"description": "The systemid value"
},
"dontshowscreen": {
"type": "boolean",
"description": "The dontshowscreen value"
},
"respondtype": {
"type": "integer",
"format": "int32",
"description": "The respondtype value"
},
"update_parent_attachment_type": {
"type": "integer",
"format": "int32",
"description": "Update Parent Attachment Type"
},
"sendemail": {
"type": "integer",
"format": "int32",
"description": "The sendemail value"
},
"sendsms": {
"type": "integer",
"format": "int32",
"description": "The sendsms value"
},
"actionvisibility": {
"type": "boolean",
"description": "The actionvisibility value"
},
"child_template_id": {
"type": "integer",
"format": "int32",
"description": "Child Template Id"
},
"createchildticketortemplate": {
"type": "integer",
"format": "int32",
"description": "The createchildticketortemplate value"
},
"child_ticket_type_id": {
"type": "integer",
"format": "int32",
"description": "Child Ticket Type Id"
},
"tfstype": {
"type": "string",
"description": "The tfstype value"
},
"icon": {
"type": "string",
"description": "The icon value"
},
"actiongroup": {
"type": "integer",
"format": "int32",
"description": "The actiongroup value"
},
"colour_type": {
"type": "integer",
"format": "int32",
"description": "Colour Type"
},
"child_template_guid": {
"type": "string",
"format": "uuid",
"description": "Child Template Guid"
},
"child_ticket_type_guid": {
"type": "string",
"format": "uuid",
"description": "Child Ticket Type Guid"
},
"newstatus": {
"type": "integer",
"format": "int32",
"description": "The newstatus value"
},
"newstatus_guid": {
"type": "string",
"format": "uuid",
"description": "Newstatus Guid"
},
"slaholdischecked": {
"type": "boolean",
"description": "The slaholdischecked value"
},
"userdesc": {
"type": "string",
"description": "The userdesc value"
},
"emailtemplate_id": {
"type": "integer",
"format": "int32",
"description": "Emailtemplate Id"
},
"emailtemplate_guid": {
"type": "string",
"format": "uuid",
"description": "Emailtemplate Guid"
},
"emailtemplate_name": {
"type": "string",
"description": "Emailtemplate Name"
},
"slareleaseischecked": {
"type": "boolean",
"description": "The slareleaseischecked value"
},
"chargerate": {
"type": "integer",
"format": "int32",
"description": "The chargerate value"
},
"defaultuserdef": {
"type": "integer",
"format": "int32",
"description": "The defaultuserdef value"
},
"defaultmanhrs": {
"type": "number",
"format": "double",
"description": "The defaultmanhrs value"
},
"defaultnonbill": {
"type": "number",
"format": "double",
"description": "The defaultnonbill value"
},
"securitylevel": {
"type": "integer",
"format": "int32",
"description": "The securitylevel value"
},
"approval_process_id": {
"type": "integer",
"format": "int32",
"description": "Approval Process Id"
},
"approval_process_guid": {
"type": "string",
"format": "uuid",
"description": "Approval Process Guid"
},
"approval_process_name": {
"type": "string",
"description": "Approval Process Name"
},
"hidefromuser": {
"type": "boolean",
"description": "The hidefromuser value"
},
"fieldvisible": {
"type": "string",
"description": "The fieldvisible value"
},
"hotkey": {
"type": "string",
"description": "The hotkey value"
},
"buttonimage": {
"type": "integer",
"format": "int32",
"description": "The buttonimage value"
},
"hidesendemail": {
"type": "boolean",
"description": "The hidesendemail value"
},
"hidesendsms": {
"type": "boolean",
"description": "The hidesendsms value"
},
"hidecloserequest": {
"type": "boolean",
"description": "The hidecloserequest value"
},
"defaultagent": {
"type": "integer",
"format": "int32",
"description": "The defaultagent value"
},
"defaultagent_name": {
"type": "string",
"description": "Defaultagent Name"
},
"defaultpriority": {
"type": "integer",
"format": "int32",
"description": "The defaultpriority value"
},
"defaultteam": {
"type": "string",
"description": "The defaultteam value"
},
"includecc": {
"type": "boolean",
"description": "The includecc value"
},
"includeto": {
"type": "boolean",
"description": "The includeto value"
},
"default_note": {
"type": "string",
"description": "Default Note"
},
"mustassign": {
"type": "boolean",
"description": "The mustassign value"
},
"requesttype": {
"type": "integer",
"format": "int32",
"description": "The requesttype value"
},
"requesttype_guid": {
"type": "string",
"format": "uuid",
"description": "Requesttype Guid"
},
"mustaddnote": {
"type": "boolean",
"description": "The mustaddnote value"
},
"worddocid": {
"type": "integer",
"format": "int32",
"description": "The worddocid value"
},
"worddocpath": {
"type": "string",
"description": "The worddocpath value"
},
"synctosap": {
"type": "boolean",
"description": "The synctosap value"
},
"child_template_name": {
"type": "string",
"description": "Child Template Name"
},
"child_ticket_type_name": {
"type": "string",
"description": "Child Ticket Type Name"
},
"tooverride": {
"type": "string",
"description": "The tooverride value"
},
"ccoverride": {
"type": "string",
"description": "The ccoverride value"
},
"bccoverride": {
"type": "string",
"description": "The bccoverride value"
},
"workflow_id": {
"type": "integer",
"format": "int32",
"description": "Workflow Id"
},
"workflow_guid": {
"type": "string",
"format": "uuid",
"description": "Workflow Guid"
},
"workflow_name": {
"type": "string",
"description": "Workflow Name"
},
"workflow_step_id": {
"type": "integer",
"format": "int32",
"description": "Workflow Step Id"
},
"workflow_step_name": {
"type": "string",
"description": "Workflow Step Name"
},
"synctodynamics": {
"type": "boolean",
"description": "The synctodynamics value"
},
"showhidecheckbox": {
"type": "boolean",
"description": "The showhidecheckbox value"
},
"showslacheckbox": {
"type": "boolean",
"description": "The showslacheckbox value"
},
"showimportantcheckbox": {
"type": "boolean",
"description": "The showimportantcheckbox value"
},
"isimportant": {
"type": "boolean",
"description": "The isimportant value"
},
"showfollowcheckbox": {
"type": "boolean",
"description": "The showfollowcheckbox value"
},
"follow": {
"type": "boolean",
"description": "The follow value"
},
"primaryserviceusersfollow": {
"type": "boolean",
"description": "The primaryserviceusersfollow value"
},
"defaultappointmentstatus": {
"type": "integer",
"format": "int32",
"description": "The defaultappointmentstatus value"
},
"reportid": {
"type": "integer",
"format": "int32",
"description": "The reportid value"
},
"report_attach_pdf": {
"type": "boolean",
"description": "Report Attach Pdf"
},
"report_attach_xls": {
"type": "boolean",
"description": "Report Attach Xls"
},
"report_attach_csv": {
"type": "boolean",
"description": "Report Attach Csv"
},
"report_attach_json": {
"type": "boolean",
"description": "Report Attach Json"
},
"reportname": {
"type": "string",
"description": "The reportname value"
},
"todo_template_id": {
"type": "integer",
"format": "int32",
"description": "Todo Template Id"
},
"todo_template_guid": {
"type": "string",
"format": "uuid",
"description": "Todo Template Guid"
},
"todo_template_name": {
"type": "string",
"description": "Todo Template Name"
},
"child_emailtemplate_id": {
"type": "integer",
"format": "int32",
"description": "Child Emailtemplate Id"
},
"child_emailtemplate_guid": {
"type": "string",
"format": "uuid",
"description": "Child Emailtemplate Guid"
},
"child_emailtemplate_name": {
"type": "string",
"description": "Child Emailtemplate Name"
},
"default_linkedticket_status": {
"type": "integer",
"format": "int32",
"description": "Default Linkedticket Status"
},
"default_linkedticket_status_guid": {
"type": "string",
"format": "uuid",
"description": "Default Linkedticket Status Guid"
},
"newaction_subject": {
"type": "string",
"description": "Newaction Subject"
},
"newaction_subject_close": {
"type": "string",
"description": "Newaction Subject Close"
},
"newaction_emailto": {
"type": "string",
"description": "Newaction Emailto"
},
"newaction_emailcc": {
"type": "string",
"description": "Newaction Emailcc"
},
"newaction_emailbcc": {
"type": "string",
"description": "Newaction Emailbcc"
},
"newaction_emailfrom": {
"type": "integer",
"format": "int32",
"description": "Newaction Emailfrom"
},
"newaction_emailfrom_address_override": {
"type": "string",
"description": "Newaction Emailfrom Address Override"
},
"newaction_projecttimebudget": {
"type": "number",
"format": "double",
"description": "Newaction Projecttimebudget"
},
"newaction_supplier": {
"type": "object",
"description": "Newaction Supplier"
},
"newaction_supplier_contract_id": {
"type": "integer",
"format": "int32",
"description": "Newaction Supplier Contract Id"
},
"newaction_supplier_sla_id": {
"type": "integer",
"format": "int32",
"description": "Newaction Supplier Sla Id"
},
"newaction_supplier_priority_id": {
"type": "integer",
"format": "int32",
"description": "Newaction Supplier Priority Id"
},
"newaction_thirdpartynhdapiurl": {
"type": "string",
"description": "Newaction Thirdpartynhdapiurl"
},
"newaction_thirdpartynhdapiareaid": {
"type": "integer",
"format": "int32",
"description": "Newaction Thirdpartynhdapiareaid"
},
"newaction_thirdpartynhdapisupplierid": {
"type": "integer",
"format": "int32",
"description": "Newaction Thirdpartynhdapisupplierid"
},
"newaction_supplierrunbookid": {
"type": "string",
"description": "Newaction Supplierrunbookid"
},
"fields": {
"type": "array",
"items": {
"type": "object",
"properties": {
"copytochildonupdate": {
"type": "boolean"
},
"id": {
"type": "integer"
},
"rtid": {
"type": "integer"
},
"usage": {
"type": "integer"
},
"fieldid": {
"type": "integer"
},
"fieldguid": {
"type": "string"
},
"seq": {
"type": "integer"
},
"tableid": {
"type": "integer"
},
"tableguid": {
"type": "string"
},
"groupid": {
"type": "integer"
},
"groupguid": {
"type": "string"
},
"endusernew": {
"type": "integer"
},
"enduserdetail": {
"type": "integer"
},
"enduserdetailrejected": {
"type": "integer"
},
"technew": {
"type": "integer"
},
"techdetail": {
"type": "integer"
},
"fieldname": {
"type": "string"
},
"fieldinfo": {
"type": "object"
},
"visibility_conditions": {
"type": "array"
},
"visibility_conditions_value": {
"type": "array"
},
"group_visibility_conditions": {
"type": "array"
},
"value_restrictions": {
"type": "array"
},
"group": {
"type": "object"
},
"technewlocation": {
"type": "integer"
},
"restrictupdate": {
"type": "integer"
},
"update_restrictions": {
"type": "array"
},
"techtab_id": {
"type": "integer"
},
"techtab_name": {
"type": "string"
},
"showdependency": {
"type": "boolean"
},
"canupdate": {
"type": "boolean"
},
"_warning": {
"type": "string"
},
"override_fieldname": {
"type": "string"
},
"override_action_fieldname": {
"type": "string"
},
"boldlabelandvalue": {
"type": "boolean"
},
"enduserdetailhideifempty": {
"type": "boolean"
},
"techdetailhideifempty": {
"type": "boolean"
},
"copytochild": {
"type": "boolean"
},
"copytorelated": {
"type": "boolean"
},
"restrictread": {
"type": "integer"
},
"read_restrictions": {
"type": "array"
},
"techtab_columns": {
"type": "integer"
},
"chat_message": {
"type": "string"
},
"techaction": {
"type": "integer"
},
"enduseraction": {
"type": "integer"
},
"endusercheckboxmandatory": {
"type": "boolean"
},
"translations": {
"type": "array"
},
"display_type": {
"type": "integer"
},
"copytoparent": {
"type": "boolean"
},
"copytoparentonupdate": {
"type": "boolean"
},
"agentcheckboxmandatory": {
"type": "boolean"
},
"agentbookingdetail": {
"type": "integer"
},
"copytoparentnewticket": {
"type": "boolean"
}
}
},
"description": "The fields value"
},
"newticket_user": {
"type": "object",
"description": "Newticket User"
},
"newticket_user_is_ticket_user": {
"type": "boolean",
"description": "Newticket User Is Ticket User"
},
"from_action_id": {
"type": "integer",
"format": "int32",
"description": "From Action Id"
},
"to_ticket_id": {
"type": "integer",
"format": "int32",
"description": "To Ticket Id"
},
"newticket_summary": {
"type": "string",
"description": "Newticket Summary"
},
"newticket_details": {
"type": "string",
"description": "Newticket Details"
},
"newticket_tickettype_hidden": {
"type": "boolean",
"description": "Newticket Tickettype Hidden"
},
"attachments": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"filename": {
"type": "string"
},
"datecreated": {
"type": "string"
},
"note": {
"type": "string"
},
"filesize": {
"type": "integer"
},
"type": {
"type": "integer"
},
"unique_id": {
"type": "integer"
},
"desc": {
"type": "string"
},
"isimage": {
"type": "boolean"
},
"showforusers": {
"type": "boolean"
},
"showonchild": {
"type": "boolean"
},
"showonrelated": {
"type": "boolean"
},
"data_base64": {
"type": "string"
},
"download_url": {
"type": "string"
},
"third_party_token": {
"type": "string"
},
"third_party_id": {
"type": "string"
},
"already_posted": {
"type": "boolean"
},
"last_updated": {
"type": "string"
},
"faultid": {
"type": "integer"
},
"_isimport": {
"type": "boolean"
},
"_importtype": {
"type": "string"
},
"s3url": {
"type": "string"
},
"att_link": {
"type": "string"
},
"child_count": {
"type": "integer"
},
"parent_id": {
"type": "integer"
},
"linked_version_id": {
"type": "integer"
},
"allow_anon_upload": {
"type": "boolean"
},
"tickettype_id": {
"type": "integer"
},
"tickettype_guid": {
"type": "string"
},
"validate_guid": {
"type": "string"
},
"import_parentid": {
"type": "string"
},
"folder_hierarchy": {
"type": "string"
},
"access_control_level": {
"type": "integer"
},
"is_s3": {
"type": "boolean"
}
}
},
"description": "The attachments value"
},
"_ticketinfoloaded": {
"type": "boolean",
"description": "The ticketinfoloaded value"
},
"script_id": {
"type": "integer",
"format": "int32",
"description": "Script Id"
},
"script_name": {
"type": "string",
"description": "Script Name"
},
"usetimer": {
"type": "boolean",
"description": "The usetimer value"
},
"update_dynamic_email_list": {
"type": "boolean",
"description": "Update Dynamic Email List"
},
"skip_pending_closure": {
"type": "boolean",
"description": "Skip Pending Closure"
},
"newsummaryfromsource": {
"type": "boolean",
"description": "The newsummaryfromsource value"
},
"newdetailsfromsource": {
"type": "boolean",
"description": "The newdetailsfromsource value"
},
"show_email_fields": {
"type": "boolean",
"description": "Show Email Fields"
},
"logtimeunits": {
"type": "integer",
"format": "int32",
"description": "The logtimeunits value"
},
"callscreencallscript": {
"type": "integer",
"format": "int32",
"description": "The callscreencallscript value"
},
"callscreencallscript_name": {
"type": "string",
"description": "Callscreencallscript Name"
},
"newaction_smsto": {
"type": "string",
"description": "Newaction Smsto"
},
"pdftemplate_id": {
"type": "integer",
"format": "int32",
"description": "Pdftemplate Id"
},
"pdftemplate_name": {
"type": "string",
"description": "Pdftemplate Name"
},
"excludeFromDynamicLists": {
"type": "boolean",
"description": "Exclude From Dynamic Lists"
},
"automation_runbookid": {
"type": "string",
"format": "uuid",
"description": "Automation Runbookid"
},
"automation_runbook_trigger": {
"type": "integer",
"format": "int32",
"description": "Automation Runbook Trigger"
},
"automation_runbookname": {
"type": "string",
"description": "Automation Runbookname"
},
"integration_method_id": {
"type": "integer",
"format": "int32",
"description": "Integration Method Id"
},
"integration_method_name": {
"type": "string",
"description": "Integration Method Name"
},
"setdetailsfromnewticket": {
"type": "boolean",
"description": "The setdetailsfromnewticket value"
},
"hideactionfromcandi": {
"type": "boolean",
"description": "The hideactionfromcandi value"
},
"setemailbodytonote": {
"type": "boolean",
"description": "The setemailbodytonote value"
},
"bccfollowers": {
"type": "boolean",
"description": "The bccfollowers value"
},
"followersccbcc": {
"type": "integer",
"format": "int32",
"description": "The followersccbcc value"
},
"access_control": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Access Control"
},
"access_control_level": {
"type": "integer",
"format": "int32",
"description": "Access Control Level"
},
"showevenifnochild": {
"type": "boolean",
"description": "The showevenifnochild value"
},
"is_response_on_child": {
"type": "boolean",
"description": "Is Response On Child"
},
"replytype": {
"type": "integer",
"format": "int32",
"description": "The replytype value"
},
"parentdefaultuser": {
"type": "integer",
"format": "int32",
"description": "The parentdefaultuser value"
},
"parentdefaultuser_name": {
"type": "string",
"description": "Parentdefaultuser Name"
},
"_warning": {
"type": "string",
"description": "The warning value"
},
"_error": {
"type": "string",
"description": "The error value"
},
"assetsearchtext": {
"type": "string",
"description": "The assetsearchtext value"
},
"action_resets_response": {
"type": "boolean",
"description": "Action Resets Response"
},
"showattachmentstouser": {
"type": "boolean",
"description": "The showattachmentstouser value"
},
"customurl": {
"type": "string",
"description": "The customurl value"
},
"defaultcat1": {
"type": "string",
"description": "The defaultcat1 value"
},
"defaultcat2": {
"type": "string",
"description": "The defaultcat2 value"
},
"defaultcat3": {
"type": "string",
"description": "The defaultcat3 value"
},
"defaultcat4": {
"type": "string",
"description": "The defaultcat4 value"
},
"includeallattachments": {
"type": "boolean",
"description": "The includeallattachments value"
},
"useremailintellisense": {
"type": "integer",
"format": "int32",
"description": "The useremailintellisense value"
},
"supplieremailintellisense": {
"type": "integer",
"format": "int32",
"description": "The supplieremailintellisense value"
},
"azure_action": {
"type": "integer",
"format": "int32",
"description": "Azure Action"
},
"azure_connection_id": {
"type": "integer",
"format": "int32",
"description": "Azure Connection Id"
},
"azure_connection_name": {
"type": "string",
"description": "Azure Connection Name"
},
"azure_connection": {
"type": "object",
"description": "Azure Connection"
},
"azure_input_mappings": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"fiid": {
"type": "integer"
},
"name": {
"type": "string"
},
"thirdpartyname": {
"type": "string"
},
"msid": {
"type": "integer"
},
"typeid": {
"type": "integer"
},
"isassetfield": {
"type": "boolean"
},
"subtypeid": {
"type": "integer"
},
"newrecords": {
"type": "boolean"
},
"xmvalue": {
"type": "string"
},
"third_party_friendly_name": {
"type": "string"
},
"sync": {
"type": "boolean"
},
"synctype": {
"type": "integer"
},
"product": {
"type": "integer"
},
"dontupdate": {
"type": "boolean"
},
"product_name": {
"type": "string"
},
"third_party_field_type": {
"type": "integer"
},
"populateemptyvalue": {
"type": "boolean"
},
"value_set": {
"type": "string"
},
"_warning": {
"type": "string"
},
"fiid2": {
"type": "integer"
},
"name2": {
"type": "string"
}
}
},
"description": "Azure Input Mappings"
},
"azure_output_mappings": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"fiid": {
"type": "integer"
},
"name": {
"type": "string"
},
"thirdpartyname": {
"type": "string"
},
"msid": {
"type": "integer"
},
"typeid": {
"type": "integer"
},
"isassetfield": {
"type": "boolean"
},
"subtypeid": {
"type": "integer"
},
"newrecords": {
"type": "boolean"
},
"xmvalue": {
"type": "string"
},
"third_party_friendly_name": {
"type": "string"
},
"sync": {
"type": "boolean"
},
"synctype": {
"type": "integer"
},
"product": {
"type": "integer"
},
"dontupdate": {
"type": "boolean"
},
"product_name": {
"type": "string"
},
"third_party_field_type": {
"type": "integer"
},
"populateemptyvalue": {
"type": "boolean"
},
"value_set": {
"type": "string"
},
"_warning": {
"type": "string"
},
"fiid2": {
"type": "integer"
},
"name2": {
"type": "string"
}
}
},
"description": "Azure Output Mappings"
},
"default_sync_to_salesforce": {
"type": "boolean",
"description": "Default Sync To Salesforce"
},
"show_to_user": {
"type": "boolean",
"description": "Show To User"
},
"defaultsupplier_id": {
"type": "integer",
"format": "int32",
"description": "Defaultsupplier Id"
},
"defaultsupplier_name": {
"type": "string",
"description": "Defaultsupplier Name"
},
"isbillingaction": {
"type": "boolean",
"description": "The isbillingaction value"
},
"ishiddenfrominternalit": {
"type": "boolean",
"description": "The ishiddenfrominternalit value"
},
"default_sync_to_servicenow": {
"type": "boolean",
"description": "Default Sync To Servicenow"
},
"default_asset_type": {
"type": "integer",
"format": "int32",
"description": "Default Asset Type"
},
"default_asset_type_guid": {
"type": "string",
"format": "uuid",
"description": "Default Asset Type Guid"
},
"default_asset_type_name": {
"type": "string",
"description": "Default Asset Type Name"
},
"showautorelease": {
"type": "boolean",
"description": "The showautorelease value"
},
"workflows": {
"type": "array",
"items": {
"type": "object",
"properties": {
"value": {
"type": "string"
},
"label": {
"type": "string"
},
"isnew": {
"type": "boolean"
}
}
},
"description": "The workflows value"
},
"quoter_template": {
"type": "string",
"description": "Quoter Template"
},
"apptcompletetimetype": {
"type": "integer",
"format": "int32",
"description": "The apptcompletetimetype value"
},
"default_asset_status": {
"type": "integer",
"format": "int32",
"description": "Default Asset Status"
},
"tickettypes": {
"type": "array",
"items": {
"type": "object",
"properties": {
"value": {
"type": "string"
},
"label": {
"type": "string"
},
"isnew": {
"type": "boolean"
}
}
},
"description": "The tickettypes value"
},
"translations": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"language_id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"fieldname": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"entity_id2": {
"type": "integer"
},
"entity_id3": {
"type": "integer"
},
"entity_textid": {
"type": "string"
},
"translation": {
"type": "string"
},
"_dotranslate": {
"type": "boolean"
},
"_translateonly": {
"type": "boolean"
},
"_isimport": {
"type": "boolean"
},
"default_translation": {
"type": "string"
},
"_warning": {
"type": "string"
}
}
},
"description": "The translations value"
},
"travelrate": {
"type": "integer",
"format": "int32",
"description": "The travelrate value"
},
"default_sync_to_jira": {
"type": "boolean",
"description": "Default Sync To Jira"
},
"newaction_thirdpartynhdjirasupplierid": {
"type": "integer",
"format": "int32",
"description": "Newaction Thirdpartynhdjirasupplierid"
},
"allow_user_attachments": {
"type": "boolean",
"description": "Allow User Attachments"
},
"default_send_to_halo": {
"type": "boolean",
"description": "Default Send To Halo"
},
"tagreleasetype": {
"type": "integer",
"format": "int32",
"description": "The tagreleasetype value"
},
"releaseid": {
"type": "integer",
"format": "int32",
"description": "The releaseid value"
},
"releasename": {
"type": "string",
"description": "The releasename value"
},
"releaseid2": {
"type": "integer",
"format": "int32",
"description": "The releaseid2 value"
},
"releasename2": {
"type": "string",
"description": "The releasename2 value"
},
"releaseid3": {
"type": "integer",
"format": "int32",
"description": "The releaseid3 value"
},
"releasename3": {
"type": "string",
"description": "The releasename3 value"
},
"showsendtwitter": {
"type": "boolean",
"description": "The showsendtwitter value"
},
"showsendfacebook": {
"type": "boolean",
"description": "The showsendfacebook value"
},
"lastusercontactmethod": {
"type": "string",
"description": "The lastusercontactmethod value"
},
"default_private_note": {
"type": "string",
"description": "Default Private Note"
},
"ai_operation": {
"type": "integer",
"format": "int32",
"description": "Ai Operation"
},
"ai_model": {
"type": "string",
"description": "Ai Model"
},
"ai_prompt": {
"type": "string",
"description": "Ai Prompt"
},
"showsendwhatsapp": {
"type": "boolean",
"description": "The showsendwhatsapp value"
},
"default_opp_closure_cat": {
"type": "integer",
"format": "int32",
"description": "Default Opp Closure Cat"
},
"translate_before_sending": {
"type": "boolean",
"description": "Translate Before Sending"
},
"translate_before_sending_default": {
"type": "boolean",
"description": "Translate Before Sending Default"
},
"default_send_to_pagerduty": {
"type": "boolean",
"description": "Default Send To Pagerduty"
},
"minattachments": {
"type": "integer",
"format": "int32",
"description": "The minattachments value"
},
"defaultappointmenttype": {
"type": "integer",
"format": "int32",
"description": "The defaultappointmenttype value"
},
"showsendsurvey": {
"type": "boolean",
"description": "The showsendsurvey value"
},
"sendsurvey": {
"type": "integer",
"format": "int32",
"description": "The sendsurvey value"
},
"showsendinstagram": {
"type": "boolean",
"description": "The showsendinstagram value"
},
"showslacheckbox_mandatory": {
"type": "boolean",
"description": "Showslacheckbox Mandatory"
},
"ai_preview": {
"type": "boolean",
"description": "Ai Preview"
},
"ai_improve_agent_note_default_on": {
"type": "boolean",
"description": "Ai Improve Agent Note Default On"
},
"defaultcommunicationmethod": {
"type": "integer",
"format": "int32",
"description": "The defaultcommunicationmethod value"
},
"newaction_thirdpartynhdservicenowsupplierid": {
"type": "integer",
"format": "int32",
"description": "Newaction Thirdpartynhdservicenowsupplierid"
},
"related_note_visibility": {
"type": "integer",
"format": "int32",
"description": "Related Note Visibility"
},
"override_from_mailbox_id": {
"type": "integer",
"format": "int32",
"description": "Override From Mailbox Id"
},
"override_from_mailbox_name": {
"type": "string",
"description": "Override From Mailbox Name"
},
"create_issue_type": {
"type": "integer",
"format": "int32",
"description": "Create Issue Type"
},
"show_when_locked": {
"type": "boolean",
"description": "Show When Locked"
},
"showsendgooglebusiness": {
"type": "boolean",
"description": "The showsendgooglebusiness value"
},
"submitlabeloverride": {
"type": "string",
"description": "The submitlabeloverride value"
},
"default_send_jira_note": {
"type": "boolean",
"description": "Default Send Jira Note"
},
"config_type": {
"type": "integer",
"format": "int32",
"description": "Config Type"
},
"show_on_parent": {
"type": "integer",
"format": "int32",
"description": "Show On Parent"
},
"show_on_child": {
"type": "integer",
"format": "int32",
"description": "Show On Child"
},
"newactiondisplay": {
"type": "integer",
"format": "int32",
"description": "The newactiondisplay value"
},
"newactiondisplaysize": {
"type": "integer",
"format": "int32",
"description": "The newactiondisplaysize value"
},
"lapsafe_default_installation": {
"type": "string",
"description": "Lapsafe Default Installation"
},
"lapsafe_default_installation_name": {
"type": "string",
"description": "Lapsafe Default Installation Name"
},
"lapsafe_default_installation_obj": {
"type": "object",
"description": "Lapsafe Default Installation Obj"
},
"hide_header_button": {
"type": "boolean",
"description": "Hide Header Button"
},
"charge_rate_overrides_ticket": {
"type": "boolean",
"description": "Charge Rate Overrides Ticket"
},
"linked_from_variable": {
"type": "boolean",
"description": "Linked From Variable"
},
"default_team_to_agents_default": {
"type": "boolean",
"description": "Default Team To Agents Default"
},
"do_not_allow_with_open_appointments": {
"type": "boolean",
"description": "Do Not Allow With Open Appointments"
},
"new_ticket_attachments": {
"type": "boolean",
"description": "New Ticket Attachments"
},
"run_ai_insights": {
"type": "boolean",
"description": "Run Ai Insights"
},
"sales_mailbox_override_id": {
"type": "integer",
"format": "int32",
"description": "Sales Mailbox Override Id"
},
"hide_user_visibility_toggle": {
"type": "boolean",
"description": "Hide User Visibility Toggle"
},
"email_editing": {
"type": "integer",
"format": "int32",
"description": "Email Editing"
},
"default_distribution_list": {
"type": "integer",
"format": "int32",
"description": "Default Distribution List"
},
"addactionstolinked": {
"type": "integer",
"format": "int32",
"description": "The addactionstolinked value"
},
"default_distribution_list_name": {
"type": "string",
"description": "Default Distribution List Name"
},
"emailasimportant": {
"type": "boolean",
"description": "The emailasimportant value"
},
"show_action_history_on_new_action": {
"type": "integer",
"format": "int32",
"description": "Show Action History On New Action"
},
"auto_forward_halo_api": {
"type": "boolean",
"description": "Auto Forward Halo Api"
},
"sync_to_halo_api": {
"type": "integer",
"format": "int32",
"description": "Sync To Halo Api"
},
"excludefromemailthreading": {
"type": "boolean",
"description": "The excludefromemailthreading value"
},
"hide_user_select": {
"type": "boolean",
"description": "Hide User Select"
},
"action_item_to_issue": {
"type": "integer",
"format": "int32",
"description": "Action Item To Issue"
},
"can_edit_closed_tickets": {
"type": "boolean",
"description": "Can Edit Closed Tickets"
},
"action_item_to_issue_name": {
"type": "string",
"description": "Action Item To Issue Name"
},
"countersighasagentsig": {
"type": "boolean",
"description": "The countersighasagentsig value"
},
"download_all_attachments": {
"type": "boolean",
"description": "Download All Attachments"
},
"ai_suggestions_context": {
"type": "boolean",
"description": "Ai Suggestions Context"
},
"hide_portal_button": {
"type": "boolean",
"description": "Hide Portal Button"
},
"enduser_role_ids": {
"type": "array",
"items": {
"type": "integer"
},
"description": "Enduser Role Ids"
},
"add_note_to_parent": {
"type": "boolean",
"description": "Add Note To Parent"
},
"hidetickettypeselection": {
"type": "boolean",
"description": "The hidetickettypeselection value"
},
"newaction_default_whatsapp_details": {
"type": "object",
"description": "Newaction Default Whatsapp Details"
},
"whatsapp_content_template": {
"type": "string",
"description": "Whatsapp Content Template"
},
"whatsapp_details_id": {
"type": "integer",
"format": "int32",
"description": "Whatsapp Details Id"
},
"allow_audio_recording": {
"type": "boolean",
"description": "Allow Audio Recording"
},
"whatsapp_details_id_name": {
"type": "string",
"description": "Whatsapp Details Id Name"
},
"whatsapp_content_template_name": {
"type": "string",
"description": "Whatsapp Content Template Name"
},
"cf_defaults": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"name": {
"type": "string"
},
"label": {
"type": "string"
},
"summary": {
"type": "string"
},
"type": {
"type": "integer"
},
"value": {},
"value_is_password_id": {
"type": "boolean"
},
"display": {
"type": "string"
},
"characterlimit": {
"type": "integer"
},
"characterlimittype": {
"type": "integer"
},
"inputtype": {
"type": "integer"
},
"copytochild": {
"type": "boolean"
},
"copytoparent": {
"type": "boolean"
},
"searchable": {
"type": "boolean"
},
"ordervalues": {
"type": "boolean"
},
"ordervaluesby": {
"type": "integer"
},
"database_lookup_id": {
"type": "integer"
},
"database_lookup_auto": {
"type": "boolean"
},
"database_lookup_triggers": {
"type": "array"
},
"third_party_name": {
"type": "string"
},
"extratype": {
"type": "integer"
},
"copytochildonupdate": {
"type": "boolean"
},
"copytograndchildonupdate": {
"type": "boolean"
},
"copytoparentonupdate": {
"type": "boolean"
},
"hyperlink": {
"type": "string"
},
"usage": {
"type": "integer"
},
"linked_table_id": {
"type": "integer"
},
"showondetailsscreen": {
"type": "boolean"
},
"third_party_value": {
"type": "string"
},
"custom_extra_table_id": {
"type": "integer"
},
"copytorelated": {
"type": "boolean"
},
"only_validate_on_creation": {
"type": "boolean"
},
"calculation": {
"type": "string"
},
"rounding": {
"type": "integer"
},
"validation_reasons": {
"type": "array"
},
"int_value_is_display": {
"type": "boolean"
},
"regex": {
"type": "string"
},
"onlyshowforagents": {
"type": "boolean"
},
"is_horizontal": {
"type": "boolean"
},
"copied": {
"type": "boolean"
},
"isencrypted": {
"type": "boolean"
},
"max_selection": {
"type": "integer"
},
"guid": {
"type": "string"
},
"selection_field_id": {
"type": "integer"
},
"variable_format_1": {
"type": "string"
},
"variable_format_2": {
"type": "string"
},
"validation_data": {
"type": "array"
},
"database_lookup_input": {
"type": "integer"
},
"table_data_entry_type": {
"type": "integer"
},
"showintable": {
"type": "boolean"
},
"table_height": {
"type": "integer"
},
"dont_delete_rows": {
"type": "boolean"
},
"table_matching_field": {
"type": "integer"
},
"new_storage_method": {
"type": "boolean"
},
"where_sql": {
"type": "string"
},
"load_type": {
"type": "integer"
},
"add_rows": {
"type": "boolean"
},
"delete_these_rows": {
"type": "array"
},
"showinpool": {
"type": "boolean"
},
"allow_pool_override": {
"type": "boolean"
},
"details_column_group": {
"type": "integer"
},
"add_row_per_value": {
"type": "boolean"
},
"store_in_fielddata": {
"type": "boolean"
},
"first_value_default": {
"type": "boolean"
},
"copytoparentnewticket": {
"type": "boolean"
}
}
},
"description": "Cf Defaults"
},
"allow_action_when_account_stopped": {
"type": "boolean",
"description": "Allow Action When Account Stopped"
},
"addautosuppressheader": {
"type": "boolean",
"description": "The addautosuppressheader value"
},
"show_from_address_by_default": {
"type": "boolean",
"description": "Show From Address By Default"
},
"overridetemplate": {
"type": "integer",
"format": "int32",
"description": "The overridetemplate value"
},
"overridetemplate_guid": {
"type": "string",
"format": "uuid",
"description": "Overridetemplate Guid"
},
"overridetemplatename": {
"type": "string",
"description": "The overridetemplatename value"
},
"new_ticket_default_user_type": {
"type": "integer",
"format": "int32",
"description": "New Ticket Default User Type"
}
}
},
"description": "The outcomes value"
},
"primary_ticket_appointment": {
"type": [
"boolean",
"null"
],
"description": "Primary Ticket Appointment"
},
"reassign_ticket": {
"type": [
"boolean",
"null"
],
"description": "Reassign Ticket"
},
"recurring_desc": {
"type": [
"string",
"null"
],
"description": "Recurring Desc"
},
"recurring_master_id": {
"type": [
"string",
"null"
],
"description": "Recurring Master Id"
},
"reminder_shown": {
"type": [
"boolean",
"null"
],
"description": "Reminder Shown"
},
"reminderdate": {
"type": [
"string",
"null"
],
"description": "The reminderdate value"
},
"reminderminutes": {
"type": [
"integer",
"null"
],
"description": "The reminderminutes value"
},
"reminderstatus": {
"type": [
"integer",
"null"
],
"description": "The reminderstatus value"
},
"requestedapprovalagent": {
"type": [
"integer",
"null"
],
"description": "The requestedapprovalagent value"
},
"requesttype": {
"type": [
"integer",
"null"
],
"description": "The requesttype value"
},
"requires_approval": {
"type": [
"boolean",
"null"
],
"description": "Requires Approval"
},
"resource_booking_timeslot": {
"type": [
"string",
"null"
],
"description": "Resource Booking Timeslot"
},
"resource_booking_type": {
"type": [
"integer",
"null"
],
"description": "Resource Booking Type"
},
"resourcebookingteam": {
"type": [
"integer",
"null"
],
"description": "The resourcebookingteam value"
},
"resourcebookingtype": {
"type": [
"integer",
"null"
],
"description": "The resourcebookingtype value"
},
"resourcebookingtypeagent": {
"type": [
"integer",
"null"
],
"description": "The resourcebookingtypeagent value"
},
"schedule": {
"type": "object",
"description": "The schedule value",
"properties": {
"id": {
"type": "integer",
"description": "The id value"
},
"startdate": {
"type": "string",
"description": "Start date for filtering"
},
"enddate": {
"type": "string",
"description": "End date for filtering"
},
"subject": {
"type": "string",
"description": "The subject value"
},
"hours": {
"type": "number",
"description": "The hours value"
},
"dailyrecurrencepattern": {
"type": "integer",
"description": "The dailyrecurrencepattern value"
},
"dailyrecurrencedays": {
"type": "integer",
"description": "The dailyrecurrencedays value"
},
"weeklyrecurrenceweeks": {
"type": "integer",
"description": "The weeklyrecurrenceweeks value"
},
"endafteramount": {
"type": "integer",
"description": "The endafteramount value"
},
"rangeofrecurrence": {
"type": "integer",
"description": "The rangeofrecurrence value"
},
"requesttype": {
"type": "integer",
"description": "The requesttype value"
},
"recurrencepattern": {
"type": "integer",
"description": "The recurrencepattern value"
},
"agentid": {
"type": "integer",
"description": "The agentid value"
},
"monthlyrecurrencepattern": {
"type": "integer",
"description": "The monthlyrecurrencepattern value"
},
"yearlyrecurrencepattern": {
"type": "integer",
"description": "The yearlyrecurrencepattern value"
},
"monthlyrecurrencespecificdate": {
"type": "integer",
"description": "The monthlyrecurrencespecificdate value"
},
"monthlyrecurrencespecificdateinterval": {
"type": "integer",
"description": "The monthlyrecurrencespecificdateinterval value"
},
"monthlyrecurrencespecificday": {
"type": "integer",
"description": "The monthlyrecurrencespecificday value"
},
"monthlyrecurrencespecificdayofweek": {
"type": "integer",
"description": "The monthlyrecurrencespecificdayofweek value"
},
"monthlyrecurrencespecificdayinterval": {
"type": "integer",
"description": "The monthlyrecurrencespecificdayinterval value"
},
"yearlyrecurrencespecificdate": {
"type": "integer",
"description": "The yearlyrecurrencespecificdate value"
},
"yearlyrecurrencespecificdatemonth": {
"type": "integer",
"description": "The yearlyrecurrencespecificdatemonth value"
},
"yearlyrecurrencespecificdateinterval": {
"type": "integer",
"description": "The yearlyrecurrencespecificdateinterval value"
},
"yearlyrecurrencespecificday": {
"type": "integer",
"description": "The yearlyrecurrencespecificday value"
},
"yearlyrecurrencespecificdayofweek": {
"type": "integer",
"description": "The yearlyrecurrencespecificdayofweek value"
},
"yearlyrecurrencespecificdaymonth": {
"type": "integer",
"description": "The yearlyrecurrencespecificdaymonth value"
},
"yearlyrecurrencespecificdayinterval": {
"type": "integer",
"description": "The yearlyrecurrencespecificdayinterval value"
},
"type": {
"type": "integer",
"description": "The type value"
},
"uniqueid": {
"type": "integer",
"description": "The uniqueid value"
},
"weeklyrecurrencestring": {
"type": "string",
"description": "The weeklyrecurrencestring value"
},
"nextcreationdate": {
"type": "string",
"description": "The nextcreationdate value"
},
"nextrundate": {
"type": "string",
"description": "The nextrundate value"
},
"contract_schedule_plan": {
"type": "array",
"items": {
"type": "object"
},
"description": "Contract Schedule Plan"
},
"weeklyrecurrenceamount": {
"type": "array",
"items": {
"type": "object"
},
"description": "The weeklyrecurrenceamount value"
},
"_validateonly": {
"type": "boolean",
"description": "The validateonly value"
},
"events": {
"type": "array",
"items": {
"type": "object"
},
"description": "The events value"
},
"_warning": {
"type": "string",
"description": "The warning value"
}
}
},
"scheduled_for_id": {
"type": [
"integer",
"null"
],
"description": "Scheduled For Id"
},
"schedulehandledtype": {
"type": [
"integer",
"null"
],
"description": "The schedulehandledtype value"
},
"shift_breaks": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer",
"format": "int32",
"description": "The id value"
},
"event_type": {
"type": "integer",
"format": "int32",
"description": "Event Type"
},
"subject": {
"type": "string",
"description": "The subject value"
},
"start_date": {
"type": "string",
"format": "date-time",
"description": "Start date for filtering"
},
"end_date": {
"type": "string",
"format": "date-time",
"description": "End date for filtering"
},
"timetaken": {
"type": "number",
"format": "double",
"description": "The timetaken value"
},
"agent_id": {
"type": "integer",
"format": "int32",
"description": "Agent Id"
},
"break_type": {
"type": "integer",
"format": "int32",
"description": "Break Type"
},
"break_note": {
"type": "string",
"description": "Break Note"
},
"shift_apid": {
"type": "integer",
"format": "int32",
"description": "Shift Apid"
},
"ticket_id": {
"type": "integer",
"format": "int32",
"description": "Ticket Id"
},
"action_number": {
"type": "integer",
"format": "int32",
"description": "Action Number"
},
"action_invoice_number": {
"type": "integer",
"format": "int32",
"description": "Action Invoice Number"
},
"note": {
"type": "string",
"description": "The note value"
},
"customer": {
"type": "string",
"description": "The customer value"
},
"holiday_id": {
"type": "integer",
"format": "int32",
"description": "Holiday Id"
},
"charge_type_colour": {
"type": "string",
"description": "Charge Type Colour"
},
"site_id": {
"type": "integer",
"format": "int32",
"description": "Site Id"
},
"user_name": {
"type": "string",
"description": "User Name"
},
"charge_rate": {
"type": "integer",
"format": "int32",
"description": "Charge Rate"
},
"mileage": {
"type": "integer",
"format": "int32",
"description": "The mileage value"
},
"tickettype_id": {
"type": "integer",
"format": "int32",
"description": "Tickettype Id"
},
"lognewticket": {
"type": "boolean",
"description": "The lognewticket value"
},
"client_id": {
"type": "integer",
"format": "int32",
"description": "Client Id"
},
"category1": {
"type": "string",
"description": "The category1 value"
},
"category2": {
"type": "string",
"description": "The category2 value"
},
"category3": {
"type": "string",
"description": "The category3 value"
},
"category4": {
"type": "string",
"description": "The category4 value"
},
"contract_id": {
"type": "integer",
"format": "int32",
"description": "Contract Id"
},
"agents": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "string"
},
"name": {
"type": "string"
}
}
},
"description": "The agents value"
},
"clear_end": {
"type": "boolean",
"description": "Clear End"
},
"traveltime": {
"type": "number",
"format": "double",
"description": "The traveltime value"
},
"originalstartdate": {
"type": "string",
"format": "date-time",
"description": "The originalstartdate value"
},
"_warning": {
"type": "string",
"description": "The warning value"
},
"charge_type_name": {
"type": "string",
"description": "Charge Type Name"
},
"is_starting_break": {
"type": "boolean",
"description": "Is Starting Break"
},
"is_ending_break": {
"type": "boolean",
"description": "Is Ending Break"
},
"new_agent_status": {
"type": "integer",
"format": "int32",
"description": "New Agent Status"
}
}
},
"description": "Shift Breaks"
},
"shift_team_id": {
"type": [
"integer",
"null"
],
"description": "Shift Team Id"
},
"shift_team_name": {
"type": [
"string",
"null"
],
"description": "Shift Team Name"
},
"shift_type_id": {
"type": [
"integer",
"null"
],
"description": "Shift Type Id"
},
"site_id": {
"type": [
"integer",
"null"
],
"description": "Site Id"
},
"site_name": {
"type": [
"string",
"null"
],
"description": "Site Name"
},
"start_date": {
"type": [
"string",
"null"
],
"description": "Start date for filtering"
},
"start_date_only": {
"type": [
"string",
"null"
],
"description": "Start Date Only"
},
"status": {
"type": [
"integer",
"null"
],
"description": "The status value"
},
"subject": {
"type": [
"string",
"null"
],
"description": "The subject value"
},
"team_id": {
"type": [
"integer",
"null"
],
"description": "Team Id"
},
"ticket_cf_update": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer",
"format": "int32",
"description": "The id value"
},
"name": {
"type": "string",
"description": "The name value"
},
"label": {
"type": "string",
"description": "The label value"
},
"summary": {
"type": "string",
"description": "The summary value"
},
"type": {
"type": "integer",
"format": "int32",
"description": "The type value"
},
"value": {
"description": "The value value"
},
"value_is_password_id": {
"type": "boolean",
"description": "Value Is Password Id"
},
"display": {
"type": "string",
"description": "The display value"
},
"characterlimit": {
"type": "integer",
"format": "int32",
"description": "The characterlimit value"
},
"characterlimittype": {
"type": "integer",
"format": "int32",
"description": "The characterlimittype value"
},
"inputtype": {
"type": "integer",
"format": "int32",
"description": "The inputtype value"
},
"copytochild": {
"type": "boolean",
"description": "The copytochild value"
},
"copytoparent": {
"type": "boolean",
"description": "The copytoparent value"
},
"searchable": {
"type": "boolean",
"description": "The searchable value"
},
"ordervalues": {
"type": "boolean",
"description": "The ordervalues value"
},
"ordervaluesby": {
"type": "integer",
"format": "int32",
"description": "The ordervaluesby value"
},
"database_lookup_id": {
"type": "integer",
"format": "int32",
"description": "Database Lookup Id"
},
"database_lookup_auto": {
"type": "boolean",
"description": "Database Lookup Auto"
},
"database_lookup_triggers": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"lookup_profile_id": {
"type": "integer"
},
"lookup_profile_guid": {
"type": "string"
},
"field_id": {
"type": "integer"
},
"field_guid": {
"type": "string"
},
"field_name": {
"type": "string"
},
"required": {
"type": "boolean"
},
"_warning": {
"type": "string"
}
}
},
"description": "Database Lookup Triggers"
},
"third_party_name": {
"type": "string",
"description": "Third Party Name"
},
"extratype": {
"type": "integer",
"format": "int32",
"description": "The extratype value"
},
"copytochildonupdate": {
"type": "boolean",
"description": "The copytochildonupdate value"
},
"copytograndchildonupdate": {
"type": "boolean",
"description": "The copytograndchildonupdate value"
},
"copytoparentonupdate": {
"type": "boolean",
"description": "The copytoparentonupdate value"
},
"hyperlink": {
"type": "string",
"description": "The hyperlink value"
},
"usage": {
"type": "integer",
"format": "int32",
"description": "The usage value"
},
"linked_table_id": {
"type": "integer",
"format": "int32",
"description": "Linked Table Id"
},
"showondetailsscreen": {
"type": "boolean",
"description": "The showondetailsscreen value"
},
"third_party_value": {
"type": "string",
"description": "Third Party Value"
},
"custom_extra_table_id": {
"type": "integer",
"format": "int32",
"description": "Custom Extra Table Id"
},
"copytorelated": {
"type": "boolean",
"description": "The copytorelated value"
},
"only_validate_on_creation": {
"type": "boolean",
"description": "Only Validate On Creation"
},
"calculation": {
"type": "string",
"description": "The calculation value"
},
"rounding": {
"type": "integer",
"format": "int32",
"description": "The rounding value"
},
"validation_reasons": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "string"
},
"name": {
"type": "string"
}
}
},
"description": "Validation Reasons"
},
"int_value_is_display": {
"type": "boolean",
"description": "Int Value Is Display"
},
"regex": {
"type": "string",
"description": "The regex value"
},
"onlyshowforagents": {
"type": "boolean",
"description": "The onlyshowforagents value"
},
"is_horizontal": {
"type": "boolean",
"description": "Is Horizontal"
},
"copied": {
"type": "boolean",
"description": "The copied value"
},
"isencrypted": {
"type": "boolean",
"description": "The isencrypted value"
},
"max_selection": {
"type": "integer",
"format": "int32",
"description": "Max Selection"
},
"guid": {
"type": "string",
"format": "uuid",
"description": "The guid value"
},
"selection_field_id": {
"type": "integer",
"format": "int32",
"description": "Selection Field Id"
},
"variable_format_1": {
"type": "string",
"description": "Variable Format 1"
},
"variable_format_2": {
"type": "string",
"description": "Variable Format 2"
},
"validation_data": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"fiid": {
"type": "integer"
},
"filinktoid": {
"type": "integer"
},
"validationtype": {
"type": "integer"
},
"askforreason": {
"type": "boolean"
},
"hours": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"days": {
"type": "integer"
}
}
},
"description": "Validation Data"
},
"database_lookup_input": {
"type": "integer",
"format": "int32",
"description": "Database Lookup Input"
},
"table_data_entry_type": {
"type": "integer",
"format": "int32",
"description": "Table Data Entry Type"
},
"showintable": {
"type": "boolean",
"description": "The showintable value"
},
"table_height": {
"type": "integer",
"format": "int32",
"description": "Table Height"
},
"dont_delete_rows": {
"type": "boolean",
"description": "Dont Delete Rows"
},
"table_matching_field": {
"type": "integer",
"format": "int32",
"description": "Table Matching Field"
},
"new_storage_method": {
"type": "boolean",
"description": "New Storage Method"
},
"where_sql": {
"type": "string",
"description": "Where Sql"
},
"load_type": {
"type": "integer",
"format": "int32",
"description": "Load Type"
},
"add_rows": {
"type": "boolean",
"description": "Add Rows"
},
"delete_these_rows": {
"type": "array",
"items": {
"type": "integer"
},
"description": "Delete These Rows"
},
"showinpool": {
"type": "boolean",
"description": "The showinpool value"
},
"allow_pool_override": {
"type": "boolean",
"description": "Allow Pool Override"
},
"details_column_group": {
"type": "integer",
"format": "int32",
"description": "Details Column Group"
},
"add_row_per_value": {
"type": "boolean",
"description": "Add Row Per Value"
},
"store_in_fielddata": {
"type": "boolean",
"description": "Store In Fielddata"
},
"first_value_default": {
"type": "boolean",
"description": "First Value Default"
},
"copytoparentnewticket": {
"type": "boolean",
"description": "The copytoparentnewticket value"
}
}
},
"description": "Ticket Cf Update"
},
"ticket_emailaddress": {
"type": [
"string",
"null"
],
"description": "Ticket Emailaddress"
},
"ticket_id": {
"type": [
"integer",
"null"
],
"description": "Ticket Id"
},
"ticket_phonenumber": {
"type": [
"string",
"null"
],
"description": "Ticket Phonenumber"
},
"tolist": {
"type": [
"string",
"null"
],
"description": "The tolist value"
},
"toll_number": {
"type": [
"string",
"null"
],
"description": "Toll Number"
},
"type": {
"type": [
"integer",
"null"
],
"description": "The type value"
},
"update_ticket_status": {
"type": [
"integer",
"null"
],
"description": "Update Ticket Status"
},
"user_id": {
"type": [
"integer",
"null"
],
"description": "User Id"
},
"user_name": {
"type": [
"string",
"null"
],
"description": "User Name"
},
"usermessagestatus": {
"type": [
"integer",
"null"
],
"description": "The usermessagestatus value"
},
"utcoffset": {
"type": [
"number",
"null"
],
"description": "The utcoffset value"
}
},
"required": [
"PCID"
]
}
haloitsm_operations_create_appointment
POST /Appointment Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
body | object[] | No | — | Request body |
Show inputSchema
Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"body": {
"type": "array",
"items": {
"type": "object",
"properties": {
"agents": {
"type": "array",
"items": {
"type": "object",
"properties": {
"sites": {
"type": "array"
},
"id": {
"type": "integer"
},
"name": {
"type": "string"
},
"onlinestatus_actual": {
"type": "integer"
},
"onlinestatus": {
"type": "integer"
},
"is_online": {
"type": "boolean"
},
"lastonline": {
"type": "string"
},
"team": {
"type": "string"
},
"isdisabled": {
"type": "boolean"
},
"email": {
"type": "string"
},
"ad": {
"type": "string"
},
"lastlogindate": {
"type": "string"
},
"agentphotopath": {
"type": "string"
},
"initials": {
"type": "string"
},
"firstname": {
"type": "string"
},
"surname": {
"type": "string"
},
"colour": {
"type": "string"
},
"jobtitle": {
"type": "string"
},
"sms": {
"type": "string"
},
"extensionnumber": {
"type": "string"
},
"ticket_count": {
"type": "integer"
},
"is_agent": {
"type": "boolean"
},
"one_client": {
"type": "integer"
},
"teams": {
"type": "array"
},
"departments": {
"type": "array"
},
"clients": {
"type": "array"
},
"tickettypes": {
"type": "array"
},
"qualifications": {
"type": "array"
},
"qualification_weighting": {
"type": "integer"
},
"qualified": {
"type": "boolean"
},
"role_list": {
"type": "string"
},
"current_action_type": {
"type": "string"
},
"current_action_name": {
"type": "string"
},
"assettypes": {
"type": "array"
},
"googleemail": {
"type": "string"
},
"linemanager": {
"type": "integer"
},
"linemanager_name": {
"type": "string"
},
"inboxes": {
"type": "integer"
},
"exchange_authorized": {
"type": "boolean"
},
"exchange_account": {
"type": "string"
},
"sentinel_authorized": {
"type": "boolean"
},
"licence_type": {
"type": "integer"
},
"named_licences_in_use": {
"type": "integer"
},
"concurrent_licences_in_use": {
"type": "integer"
},
"concurrent_agent_total": {
"type": "integer"
},
"google_mail_authorized": {
"type": "boolean"
},
"inbox_clientid": {
"type": "string"
},
"isapiagent": {
"type": "boolean"
},
"splashtop_authorized": {
"type": "boolean"
},
"gotoresolve_authorized": {
"type": "boolean"
},
"datecreated": {
"type": "string"
},
"password": {
"type": "string"
},
"lunchbreak": {
"type": "number"
},
"agentphotodata": {
"type": "string"
},
"pagesize": {
"type": "integer"
},
"signature": {
"type": "string"
},
"default_filter_id_tickets": {
"type": "integer"
},
"default_filter_name_tickets": {
"type": "string"
},
"default_columns_id_tickets": {
"type": "integer"
},
"default_columns_name_tickets": {
"type": "string"
},
"default_view_tickets": {
"type": "string"
},
"default_view_tickets_selectedid": {
"type": "integer"
},
"default_view_tickets_selectedname": {
"type": "string"
},
"default_filter_id_opps": {
"type": "integer"
},
"default_filter_name_opps": {
"type": "string"
},
"default_columns_id_opps": {
"type": "integer"
},
"default_columns_name_opps": {
"type": "string"
},
"default_view_opps": {
"type": "string"
},
"default_view_opps_selectedid": {
"type": "integer"
},
"default_view_opps_selectedname": {
"type": "string"
},
"default_action_view": {
"type": "string"
},
"default_action_display": {
"type": "integer"
},
"default_feed_view": {
"type": "string"
},
"ticket_preview_mode": {
"type": "integer"
},
"default_ticket_preview_size": {
"type": "integer"
},
"tree_display_mode": {
"type": "integer"
},
"halo_tab_pref": {
"type": "integer"
},
"list_type": {
"type": "integer"
},
"navmenu_mode": {
"type": "integer"
},
"default_calendar_view": {
"type": "string"
},
"calendar_options": {
"type": "string"
},
"search_options": {
"type": "string"
},
"newtabpref": {
"type": "integer"
},
"theme": {
"type": "string"
},
"theme_revert": {
"type": "string"
},
"language_id": {
"type": "integer"
},
"language_name": {
"type": "string"
},
"app_colour": {
"type": "string"
},
"app_colour_type": {
"type": "integer"
},
"nav_colour": {
"type": "string"
},
"nav_colour_type": {
"type": "integer"
},
"nav_display_mode": {
"type": "integer"
},
"enablehighcontrast": {
"type": "boolean"
},
"actionscreen_display_type": {
"type": "integer"
},
"homescreenchartid": {
"type": "integer"
},
"homescreenchartname": {
"type": "string"
},
"homescreenchartpublishedid": {
"type": "string"
},
"homescreendashboardid": {
"type": "integer"
},
"homescreendashboardname": {
"type": "string"
},
"sidemenudashboardid": {
"type": "integer"
},
"sidemenudashboardname": {
"type": "string"
},
"clientdetails_layout_id": {
"type": "integer"
},
"clientdetails_layout_name": {
"type": "string"
},
"nav_layout_id": {
"type": "integer"
},
"nav_layout_name": {
"type": "string"
},
"sendowneremails": {
"type": "boolean"
},
"warnifnoscan": {
"type": "boolean"
},
"dontemailmeifiloggedit": {
"type": "boolean"
},
"workhour_start": {
"type": "number"
},
"workhour_end": {
"type": "number"
},
"activedirectory_dn": {
"type": "string"
},
"third_party_guid": {
"type": "string"
},
"roles": {
"type": "array"
},
"add_roles": {
"type": "array"
},
"claims": {
"type": "array"
},
"department": {
"type": "string"
},
"_is_a_departmentmanager": {
"type": "boolean"
},
"_is_a_teammanager": {
"type": "boolean"
},
"access_control": {
"type": "array"
},
"twofactor_enabled": {
"type": "boolean"
},
"_isnew": {
"type": "boolean"
},
"adconnection": {
"type": "integer"
},
"useadlogin": {
"type": "integer"
},
"container_dn": {
"type": "string"
},
"notifications": {
"type": "array"
},
"notifications_personal": {
"type": "array"
},
"emailconfirmed": {
"type": "boolean"
},
"accountconfirmed": {
"type": "boolean"
},
"isinvite": {
"type": "boolean"
},
"is_sales": {
"type": "boolean"
},
"_getlogmeinid": {
"type": "boolean"
},
"_isimport": {
"type": "boolean"
},
"_importtype": {
"type": "string"
},
"_importtoken": {
"type": "string"
},
"beyondtrust_name": {
"type": "string"
},
"azure_roleid": {
"type": "integer"
},
"customfields": {
"type": "array"
},
"chargerates": {
"type": "array"
},
"warnifnoscan_integrator": {
"type": "boolean"
},
"warnifnoscan_integrator_hours": {
"type": "integer"
},
"orion_username": {
"type": "string"
},
"orion_password": {
"type": "string"
},
"ncentral_username": {
"type": "string"
},
"soc_username": {
"type": "string"
},
"autotaskid": {
"type": "integer"
},
"oktaid": {
"type": "string"
},
"okta_status": {
"type": "string"
},
"new_ncentral_key": {
"type": "string"
},
"pomincostforapprovaltype": {
"type": "integer"
},
"pomincostforapproval": {
"type": "number"
},
"quotemarginforapprovaltype": {
"type": "integer"
},
"quotemarginforapproval": {
"type": "number"
},
"new_orion_password": {
"type": "string"
},
"orion_access": {
"type": "boolean"
},
"new_method": {
"type": "boolean"
},
"exchange_token_expiry": {
"type": "string"
},
"exchange_redirect": {
"type": "string"
},
"_getoauthtoken": {
"type": "boolean"
},
"oauth_code": {
"type": "string"
},
"oauth_code_verifier": {
"type": "string"
},
"oauth_redirect": {
"type": "string"
},
"oauth_type": {
"type": "string"
},
"oauth_state": {
"type": "string"
},
"new_access_token": {
"type": "string"
},
"new_token_type": {
"type": "string"
},
"new_refresh_token": {
"type": "string"
},
"_disconnectintegration": {
"type": "string"
},
"sentinel_token_expiry": {
"type": "string"
},
"sentinel_redirect": {
"type": "string"
},
"default_columns_id_assets": {
"type": "integer"
},
"Oo_name": {
"type": "string"
},
"_warning": {
"type": "string"
},
"isagentdetails": {
"type": "boolean"
},
"excludefromresourcebooking": {
"type": "boolean"
},
"delegation_activated": {
"type": "boolean"
},
"delegation_timebased": {
"type": "boolean"
},
"delegation_start": {
"type": "string"
},
"delegation_end": {
"type": "string"
},
"delegation_user_id": {
"type": "integer"
},
"delegation_user_name": {
"type": "string"
},
"_reassign_all_accounts_to_agent": {
"type": "integer"
},
"_kick": {
"type": "boolean"
},
"_revoke_tokens": {
"type": "boolean"
},
"authenticatorapp_configured": {
"type": "boolean"
},
"_revoke_authenticatorapp": {
"type": "boolean"
},
"ispasswordreset": {
"type": "boolean"
},
"graph_host": {
"type": "string"
},
"linked_halo_url": {
"type": "string"
},
"holiday_allowance": {
"type": "number"
},
"agent_holiday_allowances": {
"type": "array"
},
"remaining_holiday_allowance": {
"type": "number"
},
"_isbatch": {
"type": "boolean"
},
"import_photo": {
"type": "boolean"
},
"travelrate": {
"type": "integer"
},
"github_username": {
"type": "string"
},
"_signature_id": {
"type": "string"
},
"_signature": {
"type": "string"
},
"is_admin": {
"type": "boolean"
},
"ac_tickettypes": {
"type": "array"
},
"ac_approvals": {
"type": "array"
},
"ac_rules": {
"type": "array"
},
"ac_cannedtext": {
"type": "array"
},
"ac_customfields": {
"type": "array"
},
"ac_customtables": {
"type": "array"
},
"ac_dashboards": {
"type": "array"
},
"ac_workflows": {
"type": "array"
},
"ac_roles": {
"type": "array"
},
"ac_slas": {
"type": "array"
},
"ac_templates": {
"type": "array"
},
"ac_outcomes": {
"type": "array"
},
"ac_workdays": {
"type": "array"
},
"ac_emailtemplates": {
"type": "array"
},
"ac_messagegroups": {
"type": "array"
},
"ac_reportgroups": {
"type": "array"
},
"ac_fieldgroups": {
"type": "array"
},
"ac_languagepacks": {
"type": "array"
},
"ac_itemgroups": {
"type": "array"
},
"ac_reports": {
"type": "array"
},
"ac_datasources": {
"type": "array"
},
"ac_compositereports": {
"type": "array"
},
"default_columns_id_clients": {
"type": "integer"
},
"default_view_clients_selectedname": {
"type": "string"
},
"default_view_assets_selectedname": {
"type": "string"
},
"_do_reassign01": {
"type": "boolean"
},
"check_reassign01": {
"type": "boolean"
},
"_do_reassignteam01": {
"type": "boolean"
},
"_force": {
"type": "boolean"
},
"default_view_customers_selectedid": {
"type": "integer"
},
"default_view_customers_selectedname": {
"type": "string"
},
"default_view_users_selectedid": {
"type": "integer"
},
"default_view_users_selectedname": {
"type": "string"
},
"default_columns_id_contracts": {
"type": "integer"
},
"default_view_contracts_selectedname": {
"type": "string"
},
"default_columns_id_sites": {
"type": "integer"
},
"default_columns_sites_selectedname": {
"type": "string"
},
"default_columns_id_users": {
"type": "integer"
},
"default_columns_users_selectedname": {
"type": "string"
},
"pagerduty_email": {
"type": "string"
},
"ac_assettypes": {
"type": "array"
},
"ac_assetgroups": {
"type": "array"
},
"ac_servicecategories": {
"type": "array"
},
"ac_services": {
"type": "array"
},
"ac_suppliers": {
"type": "array"
},
"ac_suppliercontracts": {
"type": "array"
},
"last_modified": {
"type": "string"
},
"jira_instance": {
"type": "integer"
},
"jira_instance_name": {
"type": "string"
},
"pref_notification_sound": {
"type": "integer"
},
"pref_chat_sound": {
"type": "integer"
},
"default_columns_id_supplier_contracts": {
"type": "integer"
},
"default_view_supplier_contracts_selectedname": {
"type": "string"
},
"default_view_assets": {
"type": "string"
},
"default_view_assets_selectedid": {
"type": "integer"
},
"default_view_assets_selectedid_name": {
"type": "string"
},
"matching_value": {
"type": "string"
},
"sqlimport_id": {
"type": "integer"
},
"splashtop_url": {
"type": "string"
},
"splashtop_token_expiry": {
"type": "string"
},
"default_splashtop_channelname": {
"type": "string"
},
"splashtop_channel": {
"type": "object"
},
"ac_chatprofiles": {
"type": "array"
},
"ac_faqlists": {
"type": "array"
},
"allow_automatic_call_scripts": {
"type": "boolean"
},
"gotoresolve_token_expiry": {
"type": "string"
},
"ac_devices": {
"type": "array"
},
"azure_connectionid": {
"type": "integer"
},
"allow_presence_notifications": {
"type": "boolean"
},
"azure_tenant_id": {
"type": "string"
},
"azure_client_id": {
"type": "string"
},
"presence_subscription": {
"type": "object"
},
"default_columns_id_supplier": {
"type": "integer"
},
"default_columns_supplier_selectedname": {
"type": "string"
},
"default_view_suppliers_selectedid": {
"type": "integer"
},
"default_view_suppliers_selectedname": {
"type": "string"
},
"linked_user_client_id": {
"type": "integer"
},
"contractdetails_layout_id": {
"type": "integer"
},
"contractdetails_layout_name": {
"type": "string"
},
"default_action_date_display": {
"type": "integer"
},
"signature_image": {
"type": "string"
},
"exclude_from_automatic_assigning": {
"type": "boolean"
},
"userdetails_layout_id": {
"type": "integer"
},
"userdetails_layout_name": {
"type": "string"
},
"guid": {
"type": "string"
},
"calendar_options_multi": {
"type": "array"
},
"ac_databaselookups": {
"type": "array"
},
"default_columns_id_pos": {
"type": "integer"
},
"default_view_pos_selectedname": {
"type": "string"
},
"sitedetails_layout_id": {
"type": "integer"
},
"sitedetails_layout_name": {
"type": "string"
},
"enable_teams_shifts": {
"type": "boolean"
},
"warnif_incomplete_ts": {
"type": "boolean"
},
"warnif_incomplete_ts_manager": {
"type": "boolean"
},
"incomplete_ts_threshold": {
"type": "integer"
},
"incomplete_ts_sendtime": {
"type": "string"
},
"incomplete_ts_lastcreated": {
"type": "string"
},
"ac_notifications": {
"type": "array"
},
"load_balance_agent_limits": {
"type": "array"
},
"federated_identity_id": {
"type": "string"
},
"ac_columnprofiles": {
"type": "array"
},
"ac_lists": {
"type": "array"
},
"ac_filterprofiles": {
"type": "array"
},
"new_ac_agent": {
"type": "integer"
},
"new_ac_role": {
"type": "integer"
},
"import_details_id": {
"type": "integer"
},
"import_mapping_id": {
"type": "integer"
},
"new_external_link": {
"type": "object"
},
"_match_thirdparty_id": {
"type": "string"
},
"_match_additional_id": {
"type": "string"
},
"_match_integration_id": {
"type": "integer"
},
"_match_integration_name": {
"type": "string"
},
"default_columns_id_sos": {
"type": "integer"
},
"default_view_sos_selectedname": {
"type": "string"
},
"default_columns_id_quotes": {
"type": "integer"
},
"default_view_quotes_selectedname": {
"type": "string"
},
"default_columns_id_invoices": {
"type": "integer"
},
"default_view_invoices_selectedname": {
"type": "string"
},
"default_columns_id_rinvoices": {
"type": "integer"
},
"default_view_rinvoices_selectedname": {
"type": "string"
},
"ac_webhooks": {
"type": "array"
},
"ac_customintegrations": {
"type": "array"
},
"ac_azuread": {
"type": "array"
},
"ac_pdftemplates": {
"type": "array"
},
"ac_assetfields": {
"type": "array"
},
"_isclone": {
"type": "boolean"
},
"orion_key_vault_secret_name": {
"type": "string"
},
"gotoresolve_redirect_uri": {
"type": "string"
},
"splashtop_redirect_uri": {
"type": "string"
},
"agent_cost_tracking": {
"type": "array"
},
"ac_softwareproducts": {
"type": "array"
},
"agent_integration_credentials": {
"type": "array"
},
"ac_folders": {
"type": "array"
},
"ac_qualifications": {
"type": "array"
},
"contact_pref1": {
"type": "integer"
},
"contact_pref2": {
"type": "integer"
},
"contact_pref3": {
"type": "integer"
},
"_is_a_teamleader": {
"type": "boolean"
},
"ac_custombuttons": {
"type": "array"
},
"isagentconfig": {
"type": "boolean"
},
"sailpoint_role_association": {
"type": "string"
},
"default_columns_id_accounts": {
"type": "integer"
},
"default_columns_accounts_selectedname": {
"type": "string"
},
"default_columns_id_prospects": {
"type": "integer"
},
"default_columns_prospects_selectedname": {
"type": "string"
},
"ac_customtabs": {
"type": "array"
},
"_disable_extra_matching": {
"type": "boolean"
},
"ac_dashboardtab": {
"type": "array"
},
"use": {
"type": "string"
},
"assetfields": {
"type": "array"
},
"unamecustomfields": {
"type": "array"
},
"unameappointmenttypes": {
"type": "array"
},
"_canupdate": {
"type": "boolean"
},
"_canupdate_moreinfo": {
"type": "boolean"
},
"logmeinid": {
"type": "string"
},
"allowbeyondtrustinvites": {
"type": "boolean"
},
"jira_id": {
"type": "string"
},
"namewithinactive": {
"type": "string"
},
"apptsync": {
"type": "integer"
},
"okta_id": {
"type": "string"
},
"sailpoint_id": {
"type": "string"
},
"enableshifts": {
"type": "boolean"
},
"sendemailerrors": {
"type": "boolean"
},
"uname_usercustomfields": {
"type": "array"
},
"can_approve_purchaseorder": {
"type": "boolean"
},
"can_approve_quote": {
"type": "boolean"
},
"can_approve_invoice": {
"type": "boolean"
},
"default_splashtop_channel": {
"type": "integer"
},
"workday_id": {
"type": "integer"
},
"workday_name": {
"type": "string"
},
"workday_timezone": {
"type": "string"
},
"timezone": {
"type": "string"
},
"costprice": {
"type": "number"
},
"chargerate": {
"type": "integer"
},
"first_role_id": {
"type": "string"
},
"in_queried_team": {
"type": "boolean"
},
"guid_string": {
"type": "string"
},
"timesheet_approver": {
"type": "integer"
},
"is_member_of_all_departments": {
"type": "boolean"
}
}
},
"description": "The agents value"
},
"collection_id": {
"type": "string",
"format": "uuid",
"description": "Collection Id"
},
"appointment_type_id": {
"type": "integer",
"format": "int32",
"description": "Appointment Type Id"
},
"confirmed": {
"type": "boolean",
"description": "The confirmed value"
},
"exchangestartdate": {
"type": "string",
"format": "date-time",
"description": "The exchangestartdate value"
},
"exchangeenddate": {
"type": "string",
"format": "date-time",
"description": "The exchangeenddate value"
},
"exchangemailboxfqdn": {
"type": "string",
"description": "The exchangemailboxfqdn value"
},
"status": {
"type": "integer",
"format": "int32",
"description": "The status value"
},
"messagestatus": {
"type": "integer",
"format": "int32",
"description": "The messagestatus value"
},
"agent_status": {
"type": "integer",
"format": "int32",
"description": "Agent Status"
},
"note": {
"type": "string",
"description": "The note value"
},
"note_html": {
"type": "string",
"description": "Note Html"
},
"betweenstart": {
"type": "string",
"format": "date-time",
"description": "The betweenstart value"
},
"betweenend": {
"type": "string",
"format": "date-time",
"description": "The betweenend value"
},
"tolist": {
"type": "string",
"description": "The tolist value"
},
"cclist": {
"type": "string",
"description": "The cclist value"
},
"bcclist": {
"type": "string",
"description": "The bcclist value"
},
"usermessagestatus": {
"type": "integer",
"format": "int32",
"description": "The usermessagestatus value"
},
"reminderminutes": {
"type": "integer",
"format": "int32",
"description": "The reminderminutes value"
},
"reminderstatus": {
"type": "integer",
"format": "int32",
"description": "The reminderstatus value"
},
"reminderdate": {
"type": "string",
"format": "date-time",
"description": "The reminderdate value"
},
"complete_note": {
"type": "string",
"description": "Complete Note"
},
"complete_notehtml": {
"type": "string",
"description": "Complete Notehtml"
},
"fromcompletedapid": {
"type": "integer",
"format": "int32",
"description": "The fromcompletedapid value"
},
"complete_date": {
"type": "string",
"format": "date-time",
"description": "Complete Date"
},
"complete_agent_id": {
"type": "integer",
"format": "int32",
"description": "Complete Agent Id"
},
"offhold": {
"type": "boolean",
"description": "The offhold value"
},
"changedinnhd": {
"type": "boolean",
"description": "The changedinnhd value"
},
"estimate": {
"type": "number",
"format": "double",
"description": "The estimate value"
},
"meetingtype": {
"type": "integer",
"format": "int32",
"description": "The meetingtype value"
},
"commisionable": {
"type": "boolean",
"description": "The commisionable value"
},
"invitesent": {
"type": "integer",
"format": "int32",
"description": "The invitesent value"
},
"cspid": {
"type": "integer",
"format": "int32",
"description": "The cspid value"
},
"inform_agents": {
"type": "boolean",
"description": "Inform Agents"
},
"inform_user": {
"type": "boolean",
"description": "Inform User"
},
"_force": {
"type": "boolean",
"description": "The force value"
},
"add_followup_appointment": {
"type": "boolean",
"description": "Add Followup Appointment"
},
"add_followup_task": {
"type": "boolean",
"description": "Add Followup Task"
},
"followup_subject": {
"type": "string",
"description": "Followup Subject"
},
"followup_start_date": {
"type": "string",
"format": "date-time",
"description": "Followup Start Date"
},
"followup_end_date": {
"type": "string",
"format": "date-time",
"description": "Followup End Date"
},
"followup_allday": {
"type": "boolean",
"description": "Followup Allday"
},
"followup_inform_agents": {
"type": "boolean",
"description": "Followup Inform Agents"
},
"followup_inform_user": {
"type": "boolean",
"description": "Followup Inform User"
},
"followup_agents": {
"type": "array",
"items": {
"type": "object",
"properties": {
"sites": {
"type": "array"
},
"id": {
"type": "integer"
},
"name": {
"type": "string"
},
"onlinestatus_actual": {
"type": "integer"
},
"onlinestatus": {
"type": "integer"
},
"is_online": {
"type": "boolean"
},
"lastonline": {
"type": "string"
},
"team": {
"type": "string"
},
"isdisabled": {
"type": "boolean"
},
"email": {
"type": "string"
},
"ad": {
"type": "string"
},
"lastlogindate": {
"type": "string"
},
"agentphotopath": {
"type": "string"
},
"initials": {
"type": "string"
},
"firstname": {
"type": "string"
},
"surname": {
"type": "string"
},
"colour": {
"type": "string"
},
"jobtitle": {
"type": "string"
},
"sms": {
"type": "string"
},
"extensionnumber": {
"type": "string"
},
"ticket_count": {
"type": "integer"
},
"is_agent": {
"type": "boolean"
},
"one_client": {
"type": "integer"
},
"teams": {
"type": "array"
},
"departments": {
"type": "array"
},
"clients": {
"type": "array"
},
"tickettypes": {
"type": "array"
},
"qualifications": {
"type": "array"
},
"qualification_weighting": {
"type": "integer"
},
"qualified": {
"type": "boolean"
},
"role_list": {
"type": "string"
},
"current_action_type": {
"type": "string"
},
"current_action_name": {
"type": "string"
},
"assettypes": {
"type": "array"
},
"googleemail": {
"type": "string"
},
"linemanager": {
"type": "integer"
},
"linemanager_name": {
"type": "string"
},
"inboxes": {
"type": "integer"
},
"exchange_authorized": {
"type": "boolean"
},
"exchange_account": {
"type": "string"
},
"sentinel_authorized": {
"type": "boolean"
},
"licence_type": {
"type": "integer"
},
"named_licences_in_use": {
"type": "integer"
},
"concurrent_licences_in_use": {
"type": "integer"
},
"concurrent_agent_total": {
"type": "integer"
},
"google_mail_authorized": {
"type": "boolean"
},
"inbox_clientid": {
"type": "string"
},
"isapiagent": {
"type": "boolean"
},
"splashtop_authorized": {
"type": "boolean"
},
"gotoresolve_authorized": {
"type": "boolean"
},
"datecreated": {
"type": "string"
},
"password": {
"type": "string"
},
"lunchbreak": {
"type": "number"
},
"agentphotodata": {
"type": "string"
},
"pagesize": {
"type": "integer"
},
"signature": {
"type": "string"
},
"default_filter_id_tickets": {
"type": "integer"
},
"default_filter_name_tickets": {
"type": "string"
},
"default_columns_id_tickets": {
"type": "integer"
},
"default_columns_name_tickets": {
"type": "string"
},
"default_view_tickets": {
"type": "string"
},
"default_view_tickets_selectedid": {
"type": "integer"
},
"default_view_tickets_selectedname": {
"type": "string"
},
"default_filter_id_opps": {
"type": "integer"
},
"default_filter_name_opps": {
"type": "string"
},
"default_columns_id_opps": {
"type": "integer"
},
"default_columns_name_opps": {
"type": "string"
},
"default_view_opps": {
"type": "string"
},
"default_view_opps_selectedid": {
"type": "integer"
},
"default_view_opps_selectedname": {
"type": "string"
},
"default_action_view": {
"type": "string"
},
"default_action_display": {
"type": "integer"
},
"default_feed_view": {
"type": "string"
},
"ticket_preview_mode": {
"type": "integer"
},
"default_ticket_preview_size": {
"type": "integer"
},
"tree_display_mode": {
"type": "integer"
},
"halo_tab_pref": {
"type": "integer"
},
"list_type": {
"type": "integer"
},
"navmenu_mode": {
"type": "integer"
},
"default_calendar_view": {
"type": "string"
},
"calendar_options": {
"type": "string"
},
"search_options": {
"type": "string"
},
"newtabpref": {
"type": "integer"
},
"theme": {
"type": "string"
},
"theme_revert": {
"type": "string"
},
"language_id": {
"type": "integer"
},
"language_name": {
"type": "string"
},
"app_colour": {
"type": "string"
},
"app_colour_type": {
"type": "integer"
},
"nav_colour": {
"type": "string"
},
"nav_colour_type": {
"type": "integer"
},
"nav_display_mode": {
"type": "integer"
},
"enablehighcontrast": {
"type": "boolean"
},
"actionscreen_display_type": {
"type": "integer"
},
"homescreenchartid": {
"type": "integer"
},
"homescreenchartname": {
"type": "string"
},
"homescreenchartpublishedid": {
"type": "string"
},
"homescreendashboardid": {
"type": "integer"
},
"homescreendashboardname": {
"type": "string"
},
"sidemenudashboardid": {
"type": "integer"
},
"sidemenudashboardname": {
"type": "string"
},
"clientdetails_layout_id": {
"type": "integer"
},
"clientdetails_layout_name": {
"type": "string"
},
"nav_layout_id": {
"type": "integer"
},
"nav_layout_name": {
"type": "string"
},
"sendowneremails": {
"type": "boolean"
},
"warnifnoscan": {
"type": "boolean"
},
"dontemailmeifiloggedit": {
"type": "boolean"
},
"workhour_start": {
"type": "number"
},
"workhour_end": {
"type": "number"
},
"activedirectory_dn": {
"type": "string"
},
"third_party_guid": {
"type": "string"
},
"roles": {
"type": "array"
},
"add_roles": {
"type": "array"
},
"claims": {
"type": "array"
},
"department": {
"type": "string"
},
"_is_a_departmentmanager": {
"type": "boolean"
},
"_is_a_teammanager": {
"type": "boolean"
},
"access_control": {
"type": "array"
},
"twofactor_enabled": {
"type": "boolean"
},
"_isnew": {
"type": "boolean"
},
"adconnection": {
"type": "integer"
},
"useadlogin": {
"type": "integer"
},
"container_dn": {
"type": "string"
},
"notifications": {
"type": "array"
},
"notifications_personal": {
"type": "array"
},
"emailconfirmed": {
"type": "boolean"
},
"accountconfirmed": {
"type": "boolean"
},
"isinvite": {
"type": "boolean"
},
"is_sales": {
"type": "boolean"
},
"_getlogmeinid": {
"type": "boolean"
},
"_isimport": {
"type": "boolean"
},
"_importtype": {
"type": "string"
},
"_importtoken": {
"type": "string"
},
"beyondtrust_name": {
"type": "string"
},
"azure_roleid": {
"type": "integer"
},
"customfields": {
"type": "array"
},
"chargerates": {
"type": "array"
},
"warnifnoscan_integrator": {
"type": "boolean"
},
"warnifnoscan_integrator_hours": {
"type": "integer"
},
"orion_username": {
"type": "string"
},
"orion_password": {
"type": "string"
},
"ncentral_username": {
"type": "string"
},
"soc_username": {
"type": "string"
},
"autotaskid": {
"type": "integer"
},
"oktaid": {
"type": "string"
},
"okta_status": {
"type": "string"
},
"new_ncentral_key": {
"type": "string"
},
"pomincostforapprovaltype": {
"type": "integer"
},
"pomincostforapproval": {
"type": "number"
},
"quotemarginforapprovaltype": {
"type": "integer"
},
"quotemarginforapproval": {
"type": "number"
},
"new_orion_password": {
"type": "string"
},
"orion_access": {
"type": "boolean"
},
"new_method": {
"type": "boolean"
},
"exchange_token_expiry": {
"type": "string"
},
"exchange_redirect": {
"type": "string"
},
"_getoauthtoken": {
"type": "boolean"
},
"oauth_code": {
"type": "string"
},
"oauth_code_verifier": {
"type": "string"
},
"oauth_redirect": {
"type": "string"
},
"oauth_type": {
"type": "string"
},
"oauth_state": {
"type": "string"
},
"new_access_token": {
"type": "string"
},
"new_token_type": {
"type": "string"
},
"new_refresh_token": {
"type": "string"
},
"_disconnectintegration": {
"type": "string"
},
"sentinel_token_expiry": {
"type": "string"
},
"sentinel_redirect": {
"type": "string"
},
"default_columns_id_assets": {
"type": "integer"
},
"Oo_name": {
"type": "string"
},
"_warning": {
"type": "string"
},
"isagentdetails": {
"type": "boolean"
},
"excludefromresourcebooking": {
"type": "boolean"
},
"delegation_activated": {
"type": "boolean"
},
"delegation_timebased": {
"type": "boolean"
},
"delegation_start": {
"type": "string"
},
"delegation_end": {
"type": "string"
},
"delegation_user_id": {
"type": "integer"
},
"delegation_user_name": {
"type": "string"
},
"_reassign_all_accounts_to_agent": {
"type": "integer"
},
"_kick": {
"type": "boolean"
},
"_revoke_tokens": {
"type": "boolean"
},
"authenticatorapp_configured": {
"type": "boolean"
},
"_revoke_authenticatorapp": {
"type": "boolean"
},
"ispasswordreset": {
"type": "boolean"
},
"graph_host": {
"type": "string"
},
"linked_halo_url": {
"type": "string"
},
"holiday_allowance": {
"type": "number"
},
"agent_holiday_allowances": {
"type": "array"
},
"remaining_holiday_allowance": {
"type": "number"
},
"_isbatch": {
"type": "boolean"
},
"import_photo": {
"type": "boolean"
},
"travelrate": {
"type": "integer"
},
"github_username": {
"type": "string"
},
"_signature_id": {
"type": "string"
},
"_signature": {
"type": "string"
},
"is_admin": {
"type": "boolean"
},
"ac_tickettypes": {
"type": "array"
},
"ac_approvals": {
"type": "array"
},
"ac_rules": {
"type": "array"
},
"ac_cannedtext": {
"type": "array"
},
"ac_customfields": {
"type": "array"
},
"ac_customtables": {
"type": "array"
},
"ac_dashboards": {
"type": "array"
},
"ac_workflows": {
"type": "array"
},
"ac_roles": {
"type": "array"
},
"ac_slas": {
"type": "array"
},
"ac_templates": {
"type": "array"
},
"ac_outcomes": {
"type": "array"
},
"ac_workdays": {
"type": "array"
},
"ac_emailtemplates": {
"type": "array"
},
"ac_messagegroups": {
"type": "array"
},
"ac_reportgroups": {
"type": "array"
},
"ac_fieldgroups": {
"type": "array"
},
"ac_languagepacks": {
"type": "array"
},
"ac_itemgroups": {
"type": "array"
},
"ac_reports": {
"type": "array"
},
"ac_datasources": {
"type": "array"
},
"ac_compositereports": {
"type": "array"
},
"default_columns_id_clients": {
"type": "integer"
},
"default_view_clients_selectedname": {
"type": "string"
},
"default_view_assets_selectedname": {
"type": "string"
},
"_do_reassign01": {
"type": "boolean"
},
"check_reassign01": {
"type": "boolean"
},
"_do_reassignteam01": {
"type": "boolean"
},
"_force": {
"type": "boolean"
},
"default_view_customers_selectedid": {
"type": "integer"
},
"default_view_customers_selectedname": {
"type": "string"
},
"default_view_users_selectedid": {
"type": "integer"
},
"default_view_users_selectedname": {
"type": "string"
},
"default_columns_id_contracts": {
"type": "integer"
},
"default_view_contracts_selectedname": {
"type": "string"
},
"default_columns_id_sites": {
"type": "integer"
},
"default_columns_sites_selectedname": {
"type": "string"
},
"default_columns_id_users": {
"type": "integer"
},
"default_columns_users_selectedname": {
"type": "string"
},
"pagerduty_email": {
"type": "string"
},
"ac_assettypes": {
"type": "array"
},
"ac_assetgroups": {
"type": "array"
},
"ac_servicecategories": {
"type": "array"
},
"ac_services": {
"type": "array"
},
"ac_suppliers": {
"type": "array"
},
"ac_suppliercontracts": {
"type": "array"
},
"last_modified": {
"type": "string"
},
"jira_instance": {
"type": "integer"
},
"jira_instance_name": {
"type": "string"
},
"pref_notification_sound": {
"type": "integer"
},
"pref_chat_sound": {
"type": "integer"
},
"default_columns_id_supplier_contracts": {
"type": "integer"
},
"default_view_supplier_contracts_selectedname": {
"type": "string"
},
"default_view_assets": {
"type": "string"
},
"default_view_assets_selectedid": {
"type": "integer"
},
"default_view_assets_selectedid_name": {
"type": "string"
},
"matching_value": {
"type": "string"
},
"sqlimport_id": {
"type": "integer"
},
"splashtop_url": {
"type": "string"
},
"splashtop_token_expiry": {
"type": "string"
},
"default_splashtop_channelname": {
"type": "string"
},
"splashtop_channel": {
"type": "object"
},
"ac_chatprofiles": {
"type": "array"
},
"ac_faqlists": {
"type": "array"
},
"allow_automatic_call_scripts": {
"type": "boolean"
},
"gotoresolve_token_expiry": {
"type": "string"
},
"ac_devices": {
"type": "array"
},
"azure_connectionid": {
"type": "integer"
},
"allow_presence_notifications": {
"type": "boolean"
},
"azure_tenant_id": {
"type": "string"
},
"azure_client_id": {
"type": "string"
},
"presence_subscription": {
"type": "object"
},
"default_columns_id_supplier": {
"type": "integer"
},
"default_columns_supplier_selectedname": {
"type": "string"
},
"default_view_suppliers_selectedid": {
"type": "integer"
},
"default_view_suppliers_selectedname": {
"type": "string"
},
"linked_user_client_id": {
"type": "integer"
},
"contractdetails_layout_id": {
"type": "integer"
},
"contractdetails_layout_name": {
"type": "string"
},
"default_action_date_display": {
"type": "integer"
},
"signature_image": {
"type": "string"
},
"exclude_from_automatic_assigning": {
"type": "boolean"
},
"userdetails_layout_id": {
"type": "integer"
},
"userdetails_layout_name": {
"type": "string"
},
"guid": {
"type": "string"
},
"calendar_options_multi": {
"type": "array"
},
"ac_databaselookups": {
"type": "array"
},
"default_columns_id_pos": {
"type": "integer"
},
"default_view_pos_selectedname": {
"type": "string"
},
"sitedetails_layout_id": {
"type": "integer"
},
"sitedetails_layout_name": {
"type": "string"
},
"enable_teams_shifts": {
"type": "boolean"
},
"warnif_incomplete_ts": {
"type": "boolean"
},
"warnif_incomplete_ts_manager": {
"type": "boolean"
},
"incomplete_ts_threshold": {
"type": "integer"
},
"incomplete_ts_sendtime": {
"type": "string"
},
"incomplete_ts_lastcreated": {
"type": "string"
},
"ac_notifications": {
"type": "array"
},
"load_balance_agent_limits": {
"type": "array"
},
"federated_identity_id": {
"type": "string"
},
"ac_columnprofiles": {
"type": "array"
},
"ac_lists": {
"type": "array"
},
"ac_filterprofiles": {
"type": "array"
},
"new_ac_agent": {
"type": "integer"
},
"new_ac_role": {
"type": "integer"
},
"import_details_id": {
"type": "integer"
},
"import_mapping_id": {
"type": "integer"
},
"new_external_link": {
"type": "object"
},
"_match_thirdparty_id": {
"type": "string"
},
"_match_additional_id": {
"type": "string"
},
"_match_integration_id": {
"type": "integer"
},
"_match_integration_name": {
"type": "string"
},
"default_columns_id_sos": {
"type": "integer"
},
"default_view_sos_selectedname": {
"type": "string"
},
"default_columns_id_quotes": {
"type": "integer"
},
"default_view_quotes_selectedname": {
"type": "string"
},
"default_columns_id_invoices": {
"type": "integer"
},
"default_view_invoices_selectedname": {
"type": "string"
},
"default_columns_id_rinvoices": {
"type": "integer"
},
"default_view_rinvoices_selectedname": {
"type": "string"
},
"ac_webhooks": {
"type": "array"
},
"ac_customintegrations": {
"type": "array"
},
"ac_azuread": {
"type": "array"
},
"ac_pdftemplates": {
"type": "array"
},
"ac_assetfields": {
"type": "array"
},
"_isclone": {
"type": "boolean"
},
"orion_key_vault_secret_name": {
"type": "string"
},
"gotoresolve_redirect_uri": {
"type": "string"
},
"splashtop_redirect_uri": {
"type": "string"
},
"agent_cost_tracking": {
"type": "array"
},
"ac_softwareproducts": {
"type": "array"
},
"agent_integration_credentials": {
"type": "array"
},
"ac_folders": {
"type": "array"
},
"ac_qualifications": {
"type": "array"
},
"contact_pref1": {
"type": "integer"
},
"contact_pref2": {
"type": "integer"
},
"contact_pref3": {
"type": "integer"
},
"_is_a_teamleader": {
"type": "boolean"
},
"ac_custombuttons": {
"type": "array"
},
"isagentconfig": {
"type": "boolean"
},
"sailpoint_role_association": {
"type": "string"
},
"default_columns_id_accounts": {
"type": "integer"
},
"default_columns_accounts_selectedname": {
"type": "string"
},
"default_columns_id_prospects": {
"type": "integer"
},
"default_columns_prospects_selectedname": {
"type": "string"
},
"ac_customtabs": {
"type": "array"
},
"_disable_extra_matching": {
"type": "boolean"
},
"ac_dashboardtab": {
"type": "array"
},
"use": {
"type": "string"
},
"assetfields": {
"type": "array"
},
"unamecustomfields": {
"type": "array"
},
"unameappointmenttypes": {
"type": "array"
},
"_canupdate": {
"type": "boolean"
},
"_canupdate_moreinfo": {
"type": "boolean"
},
"logmeinid": {
"type": "string"
},
"allowbeyondtrustinvites": {
"type": "boolean"
},
"jira_id": {
"type": "string"
},
"namewithinactive": {
"type": "string"
},
"apptsync": {
"type": "integer"
},
"okta_id": {
"type": "string"
},
"sailpoint_id": {
"type": "string"
},
"enableshifts": {
"type": "boolean"
},
"sendemailerrors": {
"type": "boolean"
},
"uname_usercustomfields": {
"type": "array"
},
"can_approve_purchaseorder": {
"type": "boolean"
},
"can_approve_quote": {
"type": "boolean"
},
"can_approve_invoice": {
"type": "boolean"
},
"default_splashtop_channel": {
"type": "integer"
},
"workday_id": {
"type": "integer"
},
"workday_name": {
"type": "string"
},
"workday_timezone": {
"type": "string"
},
"timezone": {
"type": "string"
},
"costprice": {
"type": "number"
},
"chargerate": {
"type": "integer"
},
"first_role_id": {
"type": "string"
},
"in_queried_team": {
"type": "boolean"
},
"guid_string": {
"type": "string"
},
"timesheet_approver": {
"type": "integer"
},
"is_member_of_all_departments": {
"type": "boolean"
}
}
},
"description": "Followup Agents"
},
"followup_user_id": {
"type": "integer",
"format": "int32",
"description": "Followup User Id"
},
"followup_is_private": {
"type": "boolean",
"description": "Followup Is Private"
},
"followup_reminderminutes": {
"type": "integer",
"format": "int32",
"description": "Followup Reminderminutes"
},
"followup_agent_status": {
"type": "integer",
"format": "int32",
"description": "Followup Agent Status"
},
"followup_date": {
"type": "string",
"format": "date-time",
"description": "Followup Date"
},
"followup_note": {
"type": "string",
"description": "Followup Note"
},
"followup_note_html": {
"type": "string",
"description": "Followup Note Html"
},
"followup_id": {
"type": "integer",
"format": "int32",
"description": "Followup Id"
},
"followup_appointmenttype_id": {
"type": "integer",
"format": "int32",
"description": "Followup Appointmenttype Id"
},
"reassign_ticket": {
"type": "boolean",
"description": "Reassign Ticket"
},
"contact_emailaddress": {
"type": "string",
"description": "Contact Emailaddress"
},
"contact_phonenumber": {
"type": "string",
"description": "Contact Phonenumber"
},
"appointment_hours": {
"type": "number",
"format": "double",
"description": "Appointment Hours"
},
"appointment_work_hours": {
"type": "number",
"format": "double",
"description": "Appointment Work Hours"
},
"complete_timetaken": {
"type": "number",
"format": "double",
"description": "Complete Timetaken"
},
"contact_address": {
"type": "object",
"description": "Contact Address"
},
"outcomes": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"guid": {
"type": "string"
},
"intent": {
"type": "string"
},
"outcome": {
"type": "string"
},
"buttonname": {
"type": "string"
},
"labellong": {
"type": "string"
},
"colour": {
"type": "string"
},
"sequence": {
"type": "integer"
},
"hidden": {
"type": "boolean"
},
"systemid": {
"type": "integer"
},
"dontshowscreen": {
"type": "boolean"
},
"respondtype": {
"type": "integer"
},
"update_parent_attachment_type": {
"type": "integer"
},
"sendemail": {
"type": "integer"
},
"sendsms": {
"type": "integer"
},
"actionvisibility": {
"type": "boolean"
},
"child_template_id": {
"type": "integer"
},
"createchildticketortemplate": {
"type": "integer"
},
"child_ticket_type_id": {
"type": "integer"
},
"tfstype": {
"type": "string"
},
"icon": {
"type": "string"
},
"actiongroup": {
"type": "integer"
},
"colour_type": {
"type": "integer"
},
"child_template_guid": {
"type": "string"
},
"child_ticket_type_guid": {
"type": "string"
},
"newstatus": {
"type": "integer"
},
"newstatus_guid": {
"type": "string"
},
"slaholdischecked": {
"type": "boolean"
},
"userdesc": {
"type": "string"
},
"emailtemplate_id": {
"type": "integer"
},
"emailtemplate_guid": {
"type": "string"
},
"emailtemplate_name": {
"type": "string"
},
"slareleaseischecked": {
"type": "boolean"
},
"chargerate": {
"type": "integer"
},
"defaultuserdef": {
"type": "integer"
},
"defaultmanhrs": {
"type": "number"
},
"defaultnonbill": {
"type": "number"
},
"securitylevel": {
"type": "integer"
},
"approval_process_id": {
"type": "integer"
},
"approval_process_guid": {
"type": "string"
},
"approval_process_name": {
"type": "string"
},
"hidefromuser": {
"type": "boolean"
},
"fieldvisible": {
"type": "string"
},
"hotkey": {
"type": "string"
},
"buttonimage": {
"type": "integer"
},
"hidesendemail": {
"type": "boolean"
},
"hidesendsms": {
"type": "boolean"
},
"hidecloserequest": {
"type": "boolean"
},
"defaultagent": {
"type": "integer"
},
"defaultagent_name": {
"type": "string"
},
"defaultpriority": {
"type": "integer"
},
"defaultteam": {
"type": "string"
},
"includecc": {
"type": "boolean"
},
"includeto": {
"type": "boolean"
},
"default_note": {
"type": "string"
},
"mustassign": {
"type": "boolean"
},
"requesttype": {
"type": "integer"
},
"requesttype_guid": {
"type": "string"
},
"mustaddnote": {
"type": "boolean"
},
"worddocid": {
"type": "integer"
},
"worddocpath": {
"type": "string"
},
"synctosap": {
"type": "boolean"
},
"child_template_name": {
"type": "string"
},
"child_ticket_type_name": {
"type": "string"
},
"tooverride": {
"type": "string"
},
"ccoverride": {
"type": "string"
},
"bccoverride": {
"type": "string"
},
"workflow_id": {
"type": "integer"
},
"workflow_guid": {
"type": "string"
},
"workflow_name": {
"type": "string"
},
"workflow_step_id": {
"type": "integer"
},
"workflow_step_name": {
"type": "string"
},
"synctodynamics": {
"type": "boolean"
},
"showhidecheckbox": {
"type": "boolean"
},
"showslacheckbox": {
"type": "boolean"
},
"showimportantcheckbox": {
"type": "boolean"
},
"isimportant": {
"type": "boolean"
},
"showfollowcheckbox": {
"type": "boolean"
},
"follow": {
"type": "boolean"
},
"primaryserviceusersfollow": {
"type": "boolean"
},
"defaultappointmentstatus": {
"type": "integer"
},
"reportid": {
"type": "integer"
},
"report_attach_pdf": {
"type": "boolean"
},
"report_attach_xls": {
"type": "boolean"
},
"report_attach_csv": {
"type": "boolean"
},
"report_attach_json": {
"type": "boolean"
},
"reportname": {
"type": "string"
},
"todo_template_id": {
"type": "integer"
},
"todo_template_guid": {
"type": "string"
},
"todo_template_name": {
"type": "string"
},
"child_emailtemplate_id": {
"type": "integer"
},
"child_emailtemplate_guid": {
"type": "string"
},
"child_emailtemplate_name": {
"type": "string"
},
"default_linkedticket_status": {
"type": "integer"
},
"default_linkedticket_status_guid": {
"type": "string"
},
"newaction_subject": {
"type": "string"
},
"newaction_subject_close": {
"type": "string"
},
"newaction_emailto": {
"type": "string"
},
"newaction_emailcc": {
"type": "string"
},
"newaction_emailbcc": {
"type": "string"
},
"newaction_emailfrom": {
"type": "integer"
},
"newaction_emailfrom_address_override": {
"type": "string"
},
"newaction_projecttimebudget": {
"type": "number"
},
"newaction_supplier": {
"type": "object"
},
"newaction_supplier_contract_id": {
"type": "integer"
},
"newaction_supplier_sla_id": {
"type": "integer"
},
"newaction_supplier_priority_id": {
"type": "integer"
},
"newaction_thirdpartynhdapiurl": {
"type": "string"
},
"newaction_thirdpartynhdapiareaid": {
"type": "integer"
},
"newaction_thirdpartynhdapisupplierid": {
"type": "integer"
},
"newaction_supplierrunbookid": {
"type": "string"
},
"fields": {
"type": "array"
},
"newticket_user": {
"type": "object"
},
"newticket_user_is_ticket_user": {
"type": "boolean"
},
"from_action_id": {
"type": "integer"
},
"to_ticket_id": {
"type": "integer"
},
"newticket_summary": {
"type": "string"
},
"newticket_details": {
"type": "string"
},
"newticket_tickettype_hidden": {
"type": "boolean"
},
"attachments": {
"type": "array"
},
"_ticketinfoloaded": {
"type": "boolean"
},
"script_id": {
"type": "integer"
},
"script_name": {
"type": "string"
},
"usetimer": {
"type": "boolean"
},
"update_dynamic_email_list": {
"type": "boolean"
},
"skip_pending_closure": {
"type": "boolean"
},
"newsummaryfromsource": {
"type": "boolean"
},
"newdetailsfromsource": {
"type": "boolean"
},
"show_email_fields": {
"type": "boolean"
},
"logtimeunits": {
"type": "integer"
},
"callscreencallscript": {
"type": "integer"
},
"callscreencallscript_name": {
"type": "string"
},
"newaction_smsto": {
"type": "string"
},
"pdftemplate_id": {
"type": "integer"
},
"pdftemplate_name": {
"type": "string"
},
"excludeFromDynamicLists": {
"type": "boolean"
},
"automation_runbookid": {
"type": "string"
},
"automation_runbook_trigger": {
"type": "integer"
},
"automation_runbookname": {
"type": "string"
},
"integration_method_id": {
"type": "integer"
},
"integration_method_name": {
"type": "string"
},
"setdetailsfromnewticket": {
"type": "boolean"
},
"hideactionfromcandi": {
"type": "boolean"
},
"setemailbodytonote": {
"type": "boolean"
},
"bccfollowers": {
"type": "boolean"
},
"followersccbcc": {
"type": "integer"
},
"access_control": {
"type": "array"
},
"access_control_level": {
"type": "integer"
},
"showevenifnochild": {
"type": "boolean"
},
"is_response_on_child": {
"type": "boolean"
},
"replytype": {
"type": "integer"
},
"parentdefaultuser": {
"type": "integer"
},
"parentdefaultuser_name": {
"type": "string"
},
"_warning": {
"type": "string"
},
"_error": {
"type": "string"
},
"assetsearchtext": {
"type": "string"
},
"action_resets_response": {
"type": "boolean"
},
"showattachmentstouser": {
"type": "boolean"
},
"customurl": {
"type": "string"
},
"defaultcat1": {
"type": "string"
},
"defaultcat2": {
"type": "string"
},
"defaultcat3": {
"type": "string"
},
"defaultcat4": {
"type": "string"
},
"includeallattachments": {
"type": "boolean"
},
"useremailintellisense": {
"type": "integer"
},
"supplieremailintellisense": {
"type": "integer"
},
"azure_action": {
"type": "integer"
},
"azure_connection_id": {
"type": "integer"
},
"azure_connection_name": {
"type": "string"
},
"azure_connection": {
"type": "object"
},
"azure_input_mappings": {
"type": "array"
},
"azure_output_mappings": {
"type": "array"
},
"default_sync_to_salesforce": {
"type": "boolean"
},
"show_to_user": {
"type": "boolean"
},
"defaultsupplier_id": {
"type": "integer"
},
"defaultsupplier_name": {
"type": "string"
},
"isbillingaction": {
"type": "boolean"
},
"ishiddenfrominternalit": {
"type": "boolean"
},
"default_sync_to_servicenow": {
"type": "boolean"
},
"default_asset_type": {
"type": "integer"
},
"default_asset_type_guid": {
"type": "string"
},
"default_asset_type_name": {
"type": "string"
},
"showautorelease": {
"type": "boolean"
},
"workflows": {
"type": "array"
},
"quoter_template": {
"type": "string"
},
"apptcompletetimetype": {
"type": "integer"
},
"default_asset_status": {
"type": "integer"
},
"tickettypes": {
"type": "array"
},
"translations": {
"type": "array"
},
"travelrate": {
"type": "integer"
},
"default_sync_to_jira": {
"type": "boolean"
},
"newaction_thirdpartynhdjirasupplierid": {
"type": "integer"
},
"allow_user_attachments": {
"type": "boolean"
},
"default_send_to_halo": {
"type": "boolean"
},
"tagreleasetype": {
"type": "integer"
},
"releaseid": {
"type": "integer"
},
"releasename": {
"type": "string"
},
"releaseid2": {
"type": "integer"
},
"releasename2": {
"type": "string"
},
"releaseid3": {
"type": "integer"
},
"releasename3": {
"type": "string"
},
"showsendtwitter": {
"type": "boolean"
},
"showsendfacebook": {
"type": "boolean"
},
"lastusercontactmethod": {
"type": "string"
},
"default_private_note": {
"type": "string"
},
"ai_operation": {
"type": "integer"
},
"ai_model": {
"type": "string"
},
"ai_prompt": {
"type": "string"
},
"showsendwhatsapp": {
"type": "boolean"
},
"default_opp_closure_cat": {
"type": "integer"
},
"translate_before_sending": {
"type": "boolean"
},
"translate_before_sending_default": {
"type": "boolean"
},
"default_send_to_pagerduty": {
"type": "boolean"
},
"minattachments": {
"type": "integer"
},
"defaultappointmenttype": {
"type": "integer"
},
"showsendsurvey": {
"type": "boolean"
},
"sendsurvey": {
"type": "integer"
},
"showsendinstagram": {
"type": "boolean"
},
"showslacheckbox_mandatory": {
"type": "boolean"
},
"ai_preview": {
"type": "boolean"
},
"ai_improve_agent_note_default_on": {
"type": "boolean"
},
"defaultcommunicationmethod": {
"type": "integer"
},
"newaction_thirdpartynhdservicenowsupplierid": {
"type": "integer"
},
"related_note_visibility": {
"type": "integer"
},
"override_from_mailbox_id": {
"type": "integer"
},
"override_from_mailbox_name": {
"type": "string"
},
"create_issue_type": {
"type": "integer"
},
"show_when_locked": {
"type": "boolean"
},
"showsendgooglebusiness": {
"type": "boolean"
},
"submitlabeloverride": {
"type": "string"
},
"default_send_jira_note": {
"type": "boolean"
},
"config_type": {
"type": "integer"
},
"show_on_parent": {
"type": "integer"
},
"show_on_child": {
"type": "integer"
},
"newactiondisplay": {
"type": "integer"
},
"newactiondisplaysize": {
"type": "integer"
},
"lapsafe_default_installation": {
"type": "string"
},
"lapsafe_default_installation_name": {
"type": "string"
},
"lapsafe_default_installation_obj": {
"type": "object"
},
"hide_header_button": {
"type": "boolean"
},
"charge_rate_overrides_ticket": {
"type": "boolean"
},
"linked_from_variable": {
"type": "boolean"
},
"default_team_to_agents_default": {
"type": "boolean"
},
"do_not_allow_with_open_appointments": {
"type": "boolean"
},
"new_ticket_attachments": {
"type": "boolean"
},
"run_ai_insights": {
"type": "boolean"
},
"sales_mailbox_override_id": {
"type": "integer"
},
"hide_user_visibility_toggle": {
"type": "boolean"
},
"email_editing": {
"type": "integer"
},
"default_distribution_list": {
"type": "integer"
},
"addactionstolinked": {
"type": "integer"
},
"default_distribution_list_name": {
"type": "string"
},
"emailasimportant": {
"type": "boolean"
},
"show_action_history_on_new_action": {
"type": "integer"
},
"auto_forward_halo_api": {
"type": "boolean"
},
"sync_to_halo_api": {
"type": "integer"
},
"excludefromemailthreading": {
"type": "boolean"
},
"hide_user_select": {
"type": "boolean"
},
"action_item_to_issue": {
"type": "integer"
},
"can_edit_closed_tickets": {
"type": "boolean"
},
"action_item_to_issue_name": {
"type": "string"
},
"countersighasagentsig": {
"type": "boolean"
},
"download_all_attachments": {
"type": "boolean"
},
"ai_suggestions_context": {
"type": "boolean"
},
"hide_portal_button": {
"type": "boolean"
},
"enduser_role_ids": {
"type": "array"
},
"add_note_to_parent": {
"type": "boolean"
},
"hidetickettypeselection": {
"type": "boolean"
},
"newaction_default_whatsapp_details": {
"type": "object"
},
"whatsapp_content_template": {
"type": "string"
},
"whatsapp_details_id": {
"type": "integer"
},
"allow_audio_recording": {
"type": "boolean"
},
"whatsapp_details_id_name": {
"type": "string"
},
"whatsapp_content_template_name": {
"type": "string"
},
"cf_defaults": {
"type": "array"
},
"allow_action_when_account_stopped": {
"type": "boolean"
},
"addautosuppressheader": {
"type": "boolean"
},
"show_from_address_by_default": {
"type": "boolean"
},
"overridetemplate": {
"type": "integer"
},
"overridetemplate_guid": {
"type": "string"
},
"overridetemplatename": {
"type": "string"
},
"new_ticket_default_user_type": {
"type": "integer"
}
}
},
"description": "The outcomes value"
},
"utcoffset": {
"type": "number",
"format": "double",
"description": "The utcoffset value"
},
"start_date_only": {
"type": "string",
"format": "date-time",
"description": "Start Date Only"
},
"end_date_only": {
"type": "string",
"format": "date-time",
"description": "End Date Only"
},
"chargerate": {
"type": "integer",
"format": "int32",
"description": "The chargerate value"
},
"_validateonly": {
"type": "boolean",
"description": "The validateonly value"
},
"_iscloning": {
"type": "boolean",
"description": "The iscloning value"
},
"_collectionmaster": {
"type": "boolean",
"description": "The collectionmaster value"
},
"conference_id": {
"type": "string",
"description": "Conference Id"
},
"toll_number": {
"type": "string",
"description": "Toll Number"
},
"exchange_uid": {
"type": "string",
"description": "Exchange Uid"
},
"_isimport": {
"type": "boolean",
"description": "The isimport value"
},
"_importtype": {
"type": "string",
"description": "The importtype value"
},
"_importemail": {
"type": "string",
"description": "The importemail value"
},
"external_organizer": {
"type": "boolean",
"description": "External Organizer"
},
"followup_attendees": {
"type": "string",
"description": "Followup Attendees"
},
"apfaultidremoved": {
"type": "boolean",
"description": "The apfaultidremoved value"
},
"category1": {
"type": "string",
"description": "The category1 value"
},
"category2": {
"type": "string",
"description": "The category2 value"
},
"category3": {
"type": "string",
"description": "The category3 value"
},
"category4": {
"type": "string",
"description": "The category4 value"
},
"contract_id": {
"type": "integer",
"format": "int32",
"description": "Contract Id"
},
"key": {
"type": "string",
"description": "The key value"
},
"resource_booking_type": {
"type": "integer",
"format": "int32",
"description": "Resource Booking Type"
},
"resource_booking_timeslot": {
"type": "string",
"format": "date-time",
"description": "Resource Booking Timeslot"
},
"booking_name": {
"type": "string",
"description": "Booking Name"
},
"booking_email": {
"type": "string",
"description": "Booking Email"
},
"booking_phonenumber": {
"type": "string",
"description": "Booking Phonenumber"
},
"_warning": {
"type": "string",
"description": "The warning value"
},
"do_reopen": {
"type": "boolean",
"description": "Do Reopen"
},
"requesttype": {
"type": "integer",
"format": "int32",
"description": "The requesttype value"
},
"resourcebookingtype": {
"type": "integer",
"format": "int32",
"description": "The resourcebookingtype value"
},
"resourcebookingtypeagent": {
"type": "integer",
"format": "int32",
"description": "The resourcebookingtypeagent value"
},
"defaultresourcetype": {
"type": "integer",
"format": "int32",
"description": "The defaultresourcetype value"
},
"defaultbookingtype": {
"type": "integer",
"format": "int32",
"description": "The defaultbookingtype value"
},
"team_id": {
"type": "integer",
"format": "int32",
"description": "Team Id"
},
"allowed_resourcebooking_teams": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"tickettype_id": {
"type": "integer"
},
"section_id": {
"type": "integer"
},
"section_name": {
"type": "string"
},
"allowedteamsrestriction": {
"type": "boolean"
},
"_warning": {
"type": "string"
}
}
},
"description": "Allowed Resourcebooking Teams"
},
"resourcebookingteam": {
"type": "integer",
"format": "int32",
"description": "The resourcebookingteam value"
},
"organizer_email": {
"type": "string",
"description": "Organizer Email"
},
"ticket_phonenumber": {
"type": "string",
"description": "Ticket Phonenumber"
},
"ticket_emailaddress": {
"type": "string",
"description": "Ticket Emailaddress"
},
"appointment_status": {
"type": "integer",
"format": "int32",
"description": "Appointment Status"
},
"primary_ticket_appointment": {
"type": "boolean",
"description": "Primary Ticket Appointment"
},
"schedule": {
"type": "object",
"description": "The schedule value"
},
"schedulehandledtype": {
"type": "integer",
"format": "int32",
"description": "The schedulehandledtype value"
},
"createnextappt": {
"type": "boolean",
"description": "The createnextappt value"
},
"approval_start": {
"type": "boolean",
"description": "Approval Start"
},
"requires_approval": {
"type": "boolean",
"description": "Requires Approval"
},
"autocomplete": {
"type": "boolean",
"description": "The autocomplete value"
},
"approvalagent": {
"type": "integer",
"format": "int32",
"description": "The approvalagent value"
},
"approvalnote": {
"type": "string",
"description": "The approvalnote value"
},
"appointment_id": {
"type": "integer",
"format": "int32",
"description": "Appointment Id"
},
"approvaldatetime": {
"type": "string",
"format": "date-time",
"description": "The approvaldatetime value"
},
"import_agent_ids": {
"type": "string",
"description": "Import Agent Ids"
},
"import_user": {
"type": "string",
"description": "Import User"
},
"import_open_appointment_status": {
"type": "string",
"description": "Import Open Appointment Status"
},
"import_appointment_type": {
"type": "string",
"description": "Import Appointment Type"
},
"import_shift_type": {
"type": "string",
"description": "Import Shift Type"
},
"import_agent_status": {
"type": "string",
"description": "Import Agent Status"
},
"update_ticket_status": {
"type": "integer",
"format": "int32",
"description": "Update Ticket Status"
},
"has_immutable_exchange_id": {
"type": "boolean",
"description": "Has Immutable Exchange Id"
},
"new_external_link": {
"type": "object",
"description": "New External Link"
},
"_dont_trigger_mentions": {
"type": "boolean",
"description": "Dont Trigger Mentions"
},
"date_created": {
"type": "string",
"format": "date-time",
"description": "Date Created"
},
"booking_fields": {
"type": "array",
"items": {
"type": "object",
"properties": {
"copytochildonupdate": {
"type": "boolean"
},
"id": {
"type": "integer"
},
"rtid": {
"type": "integer"
},
"usage": {
"type": "integer"
},
"fieldid": {
"type": "integer"
},
"fieldguid": {
"type": "string"
},
"seq": {
"type": "integer"
},
"tableid": {
"type": "integer"
},
"tableguid": {
"type": "string"
},
"groupid": {
"type": "integer"
},
"groupguid": {
"type": "string"
},
"endusernew": {
"type": "integer"
},
"enduserdetail": {
"type": "integer"
},
"enduserdetailrejected": {
"type": "integer"
},
"technew": {
"type": "integer"
},
"techdetail": {
"type": "integer"
},
"fieldname": {
"type": "string"
},
"fieldinfo": {
"type": "object"
},
"visibility_conditions": {
"type": "array"
},
"visibility_conditions_value": {
"type": "array"
},
"group_visibility_conditions": {
"type": "array"
},
"value_restrictions": {
"type": "array"
},
"group": {
"type": "object"
},
"technewlocation": {
"type": "integer"
},
"restrictupdate": {
"type": "integer"
},
"update_restrictions": {
"type": "array"
},
"techtab_id": {
"type": "integer"
},
"techtab_name": {
"type": "string"
},
"showdependency": {
"type": "boolean"
},
"canupdate": {
"type": "boolean"
},
"_warning": {
"type": "string"
},
"override_fieldname": {
"type": "string"
},
"override_action_fieldname": {
"type": "string"
},
"boldlabelandvalue": {
"type": "boolean"
},
"enduserdetailhideifempty": {
"type": "boolean"
},
"techdetailhideifempty": {
"type": "boolean"
},
"copytochild": {
"type": "boolean"
},
"copytorelated": {
"type": "boolean"
},
"restrictread": {
"type": "integer"
},
"read_restrictions": {
"type": "array"
},
"techtab_columns": {
"type": "integer"
},
"chat_message": {
"type": "string"
},
"techaction": {
"type": "integer"
},
"enduseraction": {
"type": "integer"
},
"endusercheckboxmandatory": {
"type": "boolean"
},
"translations": {
"type": "array"
},
"display_type": {
"type": "integer"
},
"copytoparent": {
"type": "boolean"
},
"copytoparentonupdate": {
"type": "boolean"
},
"agentcheckboxmandatory": {
"type": "boolean"
},
"agentbookingdetail": {
"type": "integer"
},
"copytoparentnewticket": {
"type": "boolean"
}
}
},
"description": "Booking Fields"
},
"ticket_cf_update": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"name": {
"type": "string"
},
"label": {
"type": "string"
},
"summary": {
"type": "string"
},
"type": {
"type": "integer"
},
"value": {},
"value_is_password_id": {
"type": "boolean"
},
"display": {
"type": "string"
},
"characterlimit": {
"type": "integer"
},
"characterlimittype": {
"type": "integer"
},
"inputtype": {
"type": "integer"
},
"copytochild": {
"type": "boolean"
},
"copytoparent": {
"type": "boolean"
},
"searchable": {
"type": "boolean"
},
"ordervalues": {
"type": "boolean"
},
"ordervaluesby": {
"type": "integer"
},
"database_lookup_id": {
"type": "integer"
},
"database_lookup_auto": {
"type": "boolean"
},
"database_lookup_triggers": {
"type": "array"
},
"third_party_name": {
"type": "string"
},
"extratype": {
"type": "integer"
},
"copytochildonupdate": {
"type": "boolean"
},
"copytograndchildonupdate": {
"type": "boolean"
},
"copytoparentonupdate": {
"type": "boolean"
},
"hyperlink": {
"type": "string"
},
"usage": {
"type": "integer"
},
"linked_table_id": {
"type": "integer"
},
"showondetailsscreen": {
"type": "boolean"
},
"third_party_value": {
"type": "string"
},
"custom_extra_table_id": {
"type": "integer"
},
"copytorelated": {
"type": "boolean"
},
"only_validate_on_creation": {
"type": "boolean"
},
"calculation": {
"type": "string"
},
"rounding": {
"type": "integer"
},
"validation_reasons": {
"type": "array"
},
"int_value_is_display": {
"type": "boolean"
},
"regex": {
"type": "string"
},
"onlyshowforagents": {
"type": "boolean"
},
"is_horizontal": {
"type": "boolean"
},
"copied": {
"type": "boolean"
},
"isencrypted": {
"type": "boolean"
},
"max_selection": {
"type": "integer"
},
"guid": {
"type": "string"
},
"selection_field_id": {
"type": "integer"
},
"variable_format_1": {
"type": "string"
},
"variable_format_2": {
"type": "string"
},
"validation_data": {
"type": "array"
},
"database_lookup_input": {
"type": "integer"
},
"table_data_entry_type": {
"type": "integer"
},
"showintable": {
"type": "boolean"
},
"table_height": {
"type": "integer"
},
"dont_delete_rows": {
"type": "boolean"
},
"table_matching_field": {
"type": "integer"
},
"new_storage_method": {
"type": "boolean"
},
"where_sql": {
"type": "string"
},
"load_type": {
"type": "integer"
},
"add_rows": {
"type": "boolean"
},
"delete_these_rows": {
"type": "array"
},
"showinpool": {
"type": "boolean"
},
"allow_pool_override": {
"type": "boolean"
},
"details_column_group": {
"type": "integer"
},
"add_row_per_value": {
"type": "boolean"
},
"store_in_fielddata": {
"type": "boolean"
},
"first_value_default": {
"type": "boolean"
},
"copytoparentnewticket": {
"type": "boolean"
}
}
},
"description": "Ticket Cf Update"
},
"is_starting_shift": {
"type": "boolean",
"description": "Is Starting Shift"
},
"is_ending_shift": {
"type": "boolean",
"description": "Is Ending Shift"
},
"new_agent_status": {
"type": "integer",
"format": "int32",
"description": "New Agent Status"
},
"actual_start": {
"type": "string",
"format": "date-time",
"description": "Actual Start"
},
"scheduled_for_id": {
"type": "integer",
"format": "int32",
"description": "Scheduled For Id"
},
"id": {
"type": "integer",
"format": "int32",
"description": "The id value"
},
"agent_id": {
"type": "integer",
"format": "int32",
"description": "Agent Id"
},
"start_date": {
"type": "string",
"format": "date-time",
"description": "Start date for filtering"
},
"end_date": {
"type": "string",
"format": "date-time",
"description": "End date for filtering"
},
"last_modified": {
"type": "string",
"format": "date-time",
"description": "Last Modified"
},
"allday": {
"type": "boolean",
"description": "The allday value"
},
"holiday_id": {
"type": "string",
"format": "uuid",
"description": "Holiday Id"
},
"_canupdate": {
"type": "boolean",
"description": "The canupdate value"
},
"_cancomplete": {
"type": "boolean",
"description": "The cancomplete value"
},
"colour": {
"type": "string",
"description": "The colour value"
},
"entity": {
"type": "number",
"format": "double",
"description": "The entity value"
},
"ticket_id": {
"type": "integer",
"format": "int32",
"description": "Ticket Id"
},
"subject": {
"type": "string",
"description": "The subject value"
},
"client_id": {
"type": "integer",
"format": "int32",
"description": "Client Id"
},
"client_name": {
"type": "string",
"description": "Client Name"
},
"site_id": {
"type": "integer",
"format": "int32",
"description": "Site Id"
},
"site_name": {
"type": "string",
"description": "Site Name"
},
"user_id": {
"type": "integer",
"format": "int32",
"description": "User Id"
},
"user_name": {
"type": "string",
"description": "User Name"
},
"agent_name": {
"type": "string",
"description": "Agent Name"
},
"holiday_type": {
"type": "integer",
"format": "int32",
"description": "Holiday Type"
},
"appointment_type_name": {
"type": "string",
"description": "Appointment Type Name"
},
"complete_status": {
"type": "integer",
"format": "int32",
"description": "Complete Status"
},
"is_private": {
"type": "boolean",
"description": "Is Private"
},
"_dont_update_ticket": {
"type": "boolean",
"description": "Dont Update Ticket"
},
"reminder_shown": {
"type": "boolean",
"description": "Reminder Shown"
},
"is_task": {
"type": "boolean",
"description": "Is Task"
},
"online_meeting_url": {
"type": "string",
"description": "Online Meeting Url"
},
"organizer": {
"type": "integer",
"format": "int32",
"description": "The organizer value"
},
"entryid": {
"type": "string",
"description": "The entryid value"
},
"changekey": {
"type": "string",
"description": "The changekey value"
},
"attendees": {
"type": "string",
"description": "The attendees value"
},
"_recurringmaster": {
"type": "boolean",
"description": "The recurringmaster value"
},
"recurring_master_id": {
"type": "string",
"description": "Recurring Master Id"
},
"type": {
"type": "integer",
"format": "int32",
"description": "The type value"
},
"open_appointment_status": {
"type": "integer",
"format": "int32",
"description": "Open Appointment Status"
},
"appointment_location": {
"type": "integer",
"format": "int32",
"description": "Appointment Location"
},
"appointment_location_name": {
"type": "string",
"description": "Appointment Location Name"
},
"approvalemailaddress": {
"type": "string",
"description": "The approvalemailaddress value"
},
"requestedapprovalagent": {
"type": "integer",
"format": "int32",
"description": "The requestedapprovalagent value"
},
"approval_status": {
"type": "integer",
"format": "int32",
"description": "Approval Status"
},
"_candelete": {
"type": "boolean",
"description": "The candelete value"
},
"appointment_location_free_text": {
"type": "string",
"description": "Appointment Location Free Text"
},
"other1": {
"type": "integer",
"format": "int32",
"description": "The other1 value"
},
"other2": {
"type": "integer",
"format": "int32",
"description": "The other2 value"
},
"calendar_id": {
"type": "string",
"description": "Calendar Id"
},
"exchangelastmodifieddate": {
"type": "string",
"format": "date-time",
"description": "The exchangelastmodifieddate value"
},
"shift_type_id": {
"type": "integer",
"format": "int32",
"description": "Shift Type Id"
},
"shift_team_id": {
"type": "integer",
"format": "int32",
"description": "Shift Team Id"
},
"shift_team_name": {
"type": "string",
"description": "Shift Team Name"
},
"recurring_desc": {
"type": "string",
"description": "Recurring Desc"
},
"crmnote_id": {
"type": "integer",
"format": "int32",
"description": "Crmnote Id"
},
"is_active_shift": {
"type": "boolean",
"description": "Is Active Shift"
},
"is_ad_hoc_shift": {
"type": "boolean",
"description": "Is Ad Hoc Shift"
},
"active_break": {
"type": "object",
"description": "Active Break"
},
"shift_breaks": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"event_type": {
"type": "integer"
},
"subject": {
"type": "string"
},
"start_date": {
"type": "string"
},
"end_date": {
"type": "string"
},
"timetaken": {
"type": "number"
},
"agent_id": {
"type": "integer"
},
"break_type": {
"type": "integer"
},
"break_note": {
"type": "string"
},
"shift_apid": {
"type": "integer"
},
"ticket_id": {
"type": "integer"
},
"action_number": {
"type": "integer"
},
"action_invoice_number": {
"type": "integer"
},
"note": {
"type": "string"
},
"customer": {
"type": "string"
},
"holiday_id": {
"type": "integer"
},
"charge_type_colour": {
"type": "string"
},
"site_id": {
"type": "integer"
},
"user_name": {
"type": "string"
},
"charge_rate": {
"type": "integer"
},
"mileage": {
"type": "integer"
},
"tickettype_id": {
"type": "integer"
},
"lognewticket": {
"type": "boolean"
},
"client_id": {
"type": "integer"
},
"category1": {
"type": "string"
},
"category2": {
"type": "string"
},
"category3": {
"type": "string"
},
"category4": {
"type": "string"
},
"contract_id": {
"type": "integer"
},
"agents": {
"type": "array"
},
"clear_end": {
"type": "boolean"
},
"traveltime": {
"type": "number"
},
"originalstartdate": {
"type": "string"
},
"_warning": {
"type": "string"
},
"charge_type_name": {
"type": "string"
},
"is_starting_break": {
"type": "boolean"
},
"is_ending_break": {
"type": "boolean"
},
"new_agent_status": {
"type": "integer"
}
}
},
"description": "Shift Breaks"
},
"halo_recurring_master_id": {
"type": "integer",
"format": "int32",
"description": "Halo Recurring Master Id"
}
}
},
"description": "Request body"
}
},
"required": [
"PCID"
]
}
haloitsm_operations_create_attachment
POST /AttachmentShow inputSchema
Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
}
},
"required": [
"PCID"
]
}
haloitsm_operations_create_projects
POST /Projects Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
body | object[] | No | — | Request body |
Show inputSchema
Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"body": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer",
"format": "int32",
"description": "The id value"
},
"dateoccurred": {
"type": "string",
"format": "date-time",
"description": "The dateoccurred value"
},
"summary": {
"type": "string",
"description": "The summary value"
},
"details": {
"type": "string",
"description": "The details value"
},
"status_id": {
"type": "integer",
"format": "int32",
"description": "Status Id"
},
"status_name": {
"type": "string",
"description": "Status Name"
},
"tickettype_id": {
"type": "integer",
"format": "int32",
"description": "Tickettype Id"
},
"tickettype_name": {
"type": "string",
"description": "Tickettype Name"
},
"sla_id": {
"type": "integer",
"format": "int32",
"description": "Sla Id"
},
"sla_name": {
"type": "string",
"description": "Sla Name"
},
"priority_id": {
"type": "integer",
"format": "int32",
"description": "Priority Id"
},
"client_id": {
"type": "integer",
"format": "int32",
"description": "Client Id"
},
"client_name": {
"type": "string",
"description": "Client Name"
},
"site_id": {
"type": "integer",
"format": "int32",
"description": "Site Id"
},
"site_name": {
"type": "string",
"description": "Site Name"
},
"user_id": {
"type": "integer",
"format": "int32",
"description": "User Id"
},
"user_name": {
"type": "string",
"description": "User Name"
},
"team_id": {
"type": "integer",
"format": "int32",
"description": "Team Id"
},
"team": {
"type": "string",
"description": "The team value"
},
"agent_id": {
"type": "integer",
"format": "int32",
"description": "Agent Id"
},
"agent_name": {
"type": "string",
"description": "Agent Name"
},
"category_1": {
"type": "string",
"description": "Category 1"
},
"category_2": {
"type": "string",
"description": "Category 2"
},
"category_3": {
"type": "string",
"description": "Category 3"
},
"category_4": {
"type": "string",
"description": "Category 4"
},
"categoryid_1": {
"type": "integer",
"format": "int32",
"description": "Categoryid 1"
},
"categoryid_2": {
"type": "integer",
"format": "int32",
"description": "Categoryid 2"
},
"categoryid_3": {
"type": "integer",
"format": "int32",
"description": "Categoryid 3"
},
"categoryid_4": {
"type": "integer",
"format": "int32",
"description": "Categoryid 4"
},
"category_1_display": {
"type": "string",
"description": "Category 1 Display"
},
"category_2_display": {
"type": "string",
"description": "Category 2 Display"
},
"category_3_display": {
"type": "string",
"description": "Category 3 Display"
},
"category_4_display": {
"type": "string",
"description": "Category 4 Display"
},
"estimate": {
"type": "number",
"format": "double",
"description": "The estimate value"
},
"estimatedays": {
"type": "number",
"format": "double",
"description": "The estimatedays value"
},
"projecttimepercentage": {
"type": "number",
"format": "double",
"description": "The projecttimepercentage value"
},
"projectcompletionpercentage": {
"type": "number",
"format": "double",
"description": "The projectcompletionpercentage value"
},
"projectearlieststart": {
"type": "string",
"format": "date-time",
"description": "The projectearlieststart value"
},
"projectlatestend": {
"type": "string",
"format": "date-time",
"description": "The projectlatestend value"
},
"timetaken": {
"type": "number",
"format": "double",
"description": "The timetaken value"
},
"faigeneratedsummary_list": {
"type": "string",
"description": "Faigeneratedsummary List"
},
"chargehours": {
"type": "number",
"format": "double",
"description": "The chargehours value"
},
"nonchargehours": {
"type": "number",
"format": "double",
"description": "The nonchargehours value"
},
"travelhours": {
"type": "number",
"format": "double",
"description": "The travelhours value"
},
"totalmileage": {
"type": "number",
"format": "double",
"description": "The totalmileage value"
},
"itemsprice": {
"type": "number",
"format": "double",
"description": "The itemsprice value"
},
"items": {
"type": "string",
"description": "The items value"
},
"supplier_name": {
"type": "string",
"description": "Supplier Name"
},
"parent_id": {
"type": "integer",
"format": "int32",
"description": "Parent Id"
},
"child_count": {
"type": "integer",
"format": "int32",
"description": "Child Count"
},
"child_count_open": {
"type": "integer",
"format": "int32",
"description": "Child Count Open"
},
"attachment_count": {
"type": "integer",
"format": "int32",
"description": "Attachment Count"
},
"flagged": {
"type": "boolean",
"description": "The flagged value"
},
"read": {
"type": "boolean",
"description": "The read value"
},
"enduserstatus": {
"type": "integer",
"format": "int32",
"description": "The enduserstatus value"
},
"onhold": {
"type": "boolean",
"description": "The onhold value"
},
"respondbydate": {
"type": "string",
"format": "date-time",
"description": "The respondbydate value"
},
"responsedate": {
"type": "string",
"format": "date-time",
"description": "The responsedate value"
},
"first_responsedate": {
"type": "string",
"format": "date-time",
"description": "First Responsedate"
},
"responsestartdate": {
"type": "string",
"format": "date-time",
"description": "The responsestartdate value"
},
"slaresponsestate": {
"type": "string",
"description": "The slaresponsestate value"
},
"fixbydate": {
"type": "string",
"format": "date-time",
"description": "The fixbydate value"
},
"dateclosed": {
"type": "string",
"format": "date-time",
"description": "The dateclosed value"
},
"dateassigned": {
"type": "string",
"format": "date-time",
"description": "The dateassigned value"
},
"excludefromsla": {
"type": "boolean",
"description": "The excludefromsla value"
},
"slaholdtime": {
"type": "number",
"format": "double",
"description": "The slaholdtime value"
},
"site_timezone": {
"type": "string",
"description": "Site Timezone"
},
"parentguid": {
"type": "string",
"description": "The parentguid value"
},
"parentassign": {
"type": "boolean",
"description": "The parentassign value"
},
"slaactiondate": {
"type": "string",
"format": "date-time",
"description": "The slaactiondate value"
},
"slapercused": {
"type": "number",
"format": "double",
"description": "The slapercused value"
},
"slatimeleft": {
"type": "number",
"format": "double",
"description": "The slatimeleft value"
},
"currentelapsedhours": {
"type": "number",
"format": "double",
"description": "The currentelapsedhours value"
},
"lastactiondate": {
"type": "string",
"format": "date-time",
"description": "The lastactiondate value"
},
"last_update": {
"type": "string",
"format": "date-time",
"description": "Last Update"
},
"lastchildactiondate": {
"type": "string",
"format": "date-time",
"description": "The lastchildactiondate value"
},
"organisation_id": {
"type": "integer",
"format": "int32",
"description": "Organisation Id"
},
"department_id": {
"type": "integer",
"format": "int32",
"description": "Department Id"
},
"reportedby": {
"type": "string",
"description": "The reportedby value"
},
"user_email": {
"type": "string",
"description": "User Email"
},
"emailtolist": {
"type": "string",
"description": "The emailtolist value"
},
"emailtolistsupplier": {
"type": "string",
"description": "The emailtolistsupplier value"
},
"emailcclist": {
"type": "string",
"description": "The emailcclist value"
},
"emailcclistsupplier": {
"type": "string",
"description": "The emailcclistsupplier value"
},
"matched_kb_id": {
"type": "integer",
"format": "int32",
"description": "Matched Kb Id"
},
"release_note": {
"type": "string",
"description": "Release Note"
},
"product_id": {
"type": "integer",
"format": "int32",
"description": "Product Id"
},
"product_name": {
"type": "string",
"description": "Product Name"
},
"release_id": {
"type": "integer",
"format": "int32",
"description": "Release Id"
},
"release_name": {
"type": "string",
"description": "Release Name"
},
"release2_id": {
"type": "integer",
"format": "int32",
"description": "Release2 Id"
},
"release2_name": {
"type": "string",
"description": "Release2 Name"
},
"release3_id": {
"type": "integer",
"format": "int32",
"description": "Release3 Id"
},
"release3_name": {
"type": "string",
"description": "Release3 Name"
},
"child_ticket_id_string": {
"type": "string",
"description": "Child Ticket Id String"
},
"asset_key_field_string": {
"type": "string",
"description": "Asset Key Field String"
},
"asset_type_name": {
"type": "string",
"description": "Asset Type Name"
},
"workflow_name": {
"type": "string",
"description": "Workflow Name"
},
"workflow_stage": {
"type": "string",
"description": "Workflow Stage"
},
"workflow_stage_id": {
"type": "integer",
"format": "int32",
"description": "Workflow Stage Id"
},
"workflow_stage_number": {
"type": "string",
"description": "Workflow Stage Number"
},
"lastincomingemail": {
"type": "string",
"format": "date-time",
"description": "The lastincomingemail value"
},
"child_ticket_ids": {
"type": "array",
"items": {
"type": "integer"
},
"description": "Child Ticket Ids"
},
"nextactivitydate": {
"type": "string",
"format": "date-time",
"description": "The nextactivitydate value"
},
"nextactivityorappointmentdate": {
"type": "string",
"format": "date-time",
"description": "The nextactivityorappointmentdate value"
},
"inventory_number": {
"type": "string",
"description": "Inventory Number"
},
"workflow_id": {
"type": "integer",
"format": "int32",
"description": "Workflow Id"
},
"workflow_step": {
"type": "integer",
"format": "int32",
"description": "Workflow Step"
},
"workflow_seq": {
"type": "integer",
"format": "int32",
"description": "Workflow Seq"
},
"pipeline_stage_id": {
"type": "integer",
"format": "int32",
"description": "Pipeline Stage Id"
},
"pipeline_stage_name": {
"type": "string",
"description": "Pipeline Stage Name"
},
"hasbeenclosed": {
"type": "boolean",
"description": "The hasbeenclosed value"
},
"unread_child_action_count": {
"type": "integer",
"format": "int32",
"description": "Unread Child Action Count"
},
"unread_related_action_count": {
"type": "integer",
"format": "int32",
"description": "Unread Related Action Count"
},
"child_action_count": {
"type": "integer",
"format": "int32",
"description": "Child Action Count"
},
"parent_subject": {
"type": "string",
"description": "Parent Subject"
},
"related_action_count": {
"type": "integer",
"format": "int32",
"description": "Related Action Count"
},
"is_vip": {
"type": "boolean",
"description": "Is Vip"
},
"isimportantcontact": {
"type": "boolean",
"description": "The isimportantcontact value"
},
"inactive": {
"type": "boolean",
"description": "The inactive value"
},
"impact": {
"type": "integer",
"format": "int32",
"description": "The impact value"
},
"urgency": {
"type": "integer",
"format": "int32",
"description": "The urgency value"
},
"startdate": {
"type": "string",
"format": "date-time",
"description": "Start date for filtering"
},
"startdate_timezone": {
"type": "string",
"description": "Startdate Timezone"
},
"startdate_with_timezone": {
"type": "object",
"description": "Startdate With Timezone"
},
"starttime": {
"type": "string",
"format": "date-span",
"description": "The starttime value"
},
"starttimeslot": {
"type": "integer",
"format": "int32",
"description": "The starttimeslot value"
},
"targetdate": {
"type": "string",
"format": "date-time",
"description": "The targetdate value"
},
"targetdate_timezone": {
"type": "string",
"description": "Targetdate Timezone"
},
"targetdate_with_timezone": {
"type": "object",
"description": "Targetdate With Timezone"
},
"targettime": {
"type": "string",
"format": "date-span",
"description": "The targettime value"
},
"targettimeslot": {
"type": "integer",
"format": "int32",
"description": "The targettimeslot value"
},
"targetpercused": {
"type": "number",
"format": "double",
"description": "The targetpercused value"
},
"targettimeleft": {
"type": "number",
"format": "double",
"description": "The targettimeleft value"
},
"deadlinedate": {
"type": "string",
"format": "date-time",
"description": "The deadlinedate value"
},
"followupdate": {
"type": "string",
"format": "date-time",
"description": "The followupdate value"
},
"oppcontactname": {
"type": "string",
"description": "The oppcontactname value"
},
"oppcompanyname": {
"type": "string",
"description": "The oppcompanyname value"
},
"oppemailaddress": {
"type": "string",
"description": "The oppemailaddress value"
},
"oppcustomertitle": {
"type": "string",
"description": "The oppcustomertitle value"
},
"opptel": {
"type": "string",
"description": "The opptel value"
},
"oppaddr1": {
"type": "string",
"description": "The oppaddr1 value"
},
"oppaddr2": {
"type": "string",
"description": "The oppaddr2 value"
},
"oppaddr3": {
"type": "string",
"description": "The oppaddr3 value"
},
"oppaddr4": {
"type": "string",
"description": "The oppaddr4 value"
},
"opppostcode": {
"type": "string",
"description": "The opppostcode value"
},
"oppcountry": {
"type": "string",
"description": "The oppcountry value"
},
"oppregion": {
"type": "string",
"description": "The oppregion value"
},
"opptype": {
"type": "string",
"description": "The opptype value"
},
"oppvalue": {
"type": "number",
"format": "double",
"description": "The oppvalue value"
},
"oppvalue_monthly": {
"type": "number",
"format": "double",
"description": "Oppvalue Monthly"
},
"oppvalue_annual": {
"type": "number",
"format": "double",
"description": "Oppvalue Annual"
},
"oppvalue_oneoff": {
"type": "number",
"format": "double",
"description": "Oppvalue Oneoff"
},
"oppconversionprobability": {
"type": "number",
"format": "double",
"description": "The oppconversionprobability value"
},
"oppvalueadjusted": {
"type": "number",
"format": "double",
"description": "The oppvalueadjusted value"
},
"oppprofit": {
"type": "number",
"format": "double",
"description": "The oppprofit value"
},
"oppcurrentsystem": {
"type": "string",
"description": "The oppcurrentsystem value"
},
"oppcompetitors": {
"type": "string",
"description": "The oppcompetitors value"
},
"opptrialdate": {
"type": "string",
"format": "date-time",
"description": "The opptrialdate value"
},
"oppdemodate": {
"type": "string",
"format": "date-time",
"description": "The oppdemodate value"
},
"oppdiscountdate": {
"type": "string",
"format": "date-time",
"description": "The oppdiscountdate value"
},
"oppattemptsmade": {
"type": "integer",
"format": "int32",
"description": "The oppattemptsmade value"
},
"oppconverteddate": {
"type": "string",
"format": "date-time",
"description": "The oppconverteddate value"
},
"oppproductchosen": {
"type": "string",
"description": "The oppproductchosen value"
},
"oppreason": {
"type": "string",
"description": "The oppreason value"
},
"opphear": {
"type": "string",
"description": "The opphear value"
},
"opptimezonename": {
"type": "string",
"description": "The opptimezonename value"
},
"oppclosurecategory": {
"type": "integer",
"format": "int32",
"description": "The oppclosurecategory value"
},
"cost": {
"type": "number",
"format": "double",
"description": "The cost value"
},
"quantity": {
"type": "integer",
"format": "int32",
"description": "The quantity value"
},
"projecttimebudget": {
"type": "number",
"format": "double",
"description": "The projecttimebudget value"
},
"projectmoneybudget": {
"type": "number",
"format": "double",
"description": "The projectmoneybudget value"
},
"projecttimeactual": {
"type": "number",
"format": "double",
"description": "The projecttimeactual value"
},
"projectmoneyactual": {
"type": "number",
"format": "double",
"description": "The projectmoneyactual value"
},
"lastnote": {
"type": "string",
"description": "The lastnote value"
},
"lastnote_date": {
"type": "string",
"format": "date-time",
"description": "Lastnote Date"
},
"userdef1": {
"type": "string",
"description": "The userdef1 value"
},
"userdef2": {
"type": "string",
"description": "The userdef2 value"
},
"userdef3": {
"type": "string",
"description": "The userdef3 value"
},
"userdef4": {
"type": "string",
"description": "The userdef4 value"
},
"userdef5": {
"type": "string",
"description": "The userdef5 value"
},
"source": {
"type": "integer",
"format": "int32",
"description": "The source value"
},
"release_important": {
"type": "boolean",
"description": "Release Important"
},
"releasenotegroup_name": {
"type": "string",
"description": "Releasenotegroup Name"
},
"releasenotegroup_id": {
"type": "integer",
"format": "int32",
"description": "Releasenotegroup Id"
},
"third_party_id": {
"type": "integer",
"format": "int32",
"description": "Third Party Id"
},
"third_party_id_string": {
"type": "string",
"description": "Third Party Id String"
},
"supplier_status": {
"type": "integer",
"format": "int32",
"description": "Supplier Status"
},
"contract_refextra": {
"type": "string",
"description": "Contract Refextra"
},
"appointment_type": {
"type": "integer",
"format": "int32",
"description": "Appointment Type"
},
"customfields": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"name": {
"type": "string"
},
"label": {
"type": "string"
},
"summary": {
"type": "string"
},
"type": {
"type": "integer"
},
"value": {},
"value_is_password_id": {
"type": "boolean"
},
"display": {
"type": "string"
},
"characterlimit": {
"type": "integer"
},
"characterlimittype": {
"type": "integer"
},
"inputtype": {
"type": "integer"
},
"copytochild": {
"type": "boolean"
},
"copytoparent": {
"type": "boolean"
},
"searchable": {
"type": "boolean"
},
"ordervalues": {
"type": "boolean"
},
"ordervaluesby": {
"type": "integer"
},
"database_lookup_id": {
"type": "integer"
},
"database_lookup_auto": {
"type": "boolean"
},
"database_lookup_triggers": {
"type": "array"
},
"third_party_name": {
"type": "string"
},
"extratype": {
"type": "integer"
},
"copytochildonupdate": {
"type": "boolean"
},
"copytograndchildonupdate": {
"type": "boolean"
},
"copytoparentonupdate": {
"type": "boolean"
},
"hyperlink": {
"type": "string"
},
"usage": {
"type": "integer"
},
"linked_table_id": {
"type": "integer"
},
"showondetailsscreen": {
"type": "boolean"
},
"third_party_value": {
"type": "string"
},
"custom_extra_table_id": {
"type": "integer"
},
"copytorelated": {
"type": "boolean"
},
"only_validate_on_creation": {
"type": "boolean"
},
"calculation": {
"type": "string"
},
"rounding": {
"type": "integer"
},
"validation_reasons": {
"type": "array"
},
"int_value_is_display": {
"type": "boolean"
},
"regex": {
"type": "string"
},
"onlyshowforagents": {
"type": "boolean"
},
"is_horizontal": {
"type": "boolean"
},
"copied": {
"type": "boolean"
},
"isencrypted": {
"type": "boolean"
},
"max_selection": {
"type": "integer"
},
"guid": {
"type": "string"
},
"selection_field_id": {
"type": "integer"
},
"variable_format_1": {
"type": "string"
},
"variable_format_2": {
"type": "string"
},
"validation_data": {
"type": "array"
},
"database_lookup_input": {
"type": "integer"
},
"table_data_entry_type": {
"type": "integer"
},
"showintable": {
"type": "boolean"
},
"table_height": {
"type": "integer"
},
"dont_delete_rows": {
"type": "boolean"
},
"table_matching_field": {
"type": "integer"
},
"new_storage_method": {
"type": "boolean"
},
"where_sql": {
"type": "string"
},
"load_type": {
"type": "integer"
},
"add_rows": {
"type": "boolean"
},
"delete_these_rows": {
"type": "array"
},
"showinpool": {
"type": "boolean"
},
"allow_pool_override": {
"type": "boolean"
},
"details_column_group": {
"type": "integer"
},
"add_row_per_value": {
"type": "boolean"
},
"store_in_fielddata": {
"type": "boolean"
},
"first_value_default": {
"type": "boolean"
},
"copytoparentnewticket": {
"type": "boolean"
}
}
},
"description": "The customfields value"
},
"timeentries": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"faultid": {
"type": "integer"
},
"actioncode": {
"type": "integer"
},
"time": {
"type": "number"
},
"actionbillingplanid": {
"type": "integer"
},
"value": {
"type": "number"
},
"overridden": {
"type": "boolean"
},
"actualtime": {
"type": "number"
},
"_warning": {
"type": "string"
}
}
},
"description": "The timeentries value"
},
"section_timezone": {
"type": "string",
"description": "Section Timezone"
},
"itilname": {
"type": "string",
"description": "The itilname value"
},
"related_service_descriptions": {
"type": "string",
"description": "Related Service Descriptions"
},
"related_businessapps_descriptions": {
"type": "string",
"description": "Related Businessapps Descriptions"
},
"related_service_category_names": {
"type": "string",
"description": "Related Service Category Names"
},
"projectinternaltask": {
"type": "boolean",
"description": "The projectinternaltask value"
},
"appointment_id": {
"type": "integer",
"format": "int32",
"description": "Appointment Id"
},
"nextappointmentdate": {
"type": "string",
"format": "date-time",
"description": "The nextappointmentdate value"
},
"firstname": {
"type": "string",
"description": "The firstname value"
},
"lastname": {
"type": "string",
"description": "The lastname value"
},
"connectedinstance_id": {
"type": "integer",
"format": "int32",
"description": "Connectedinstance Id"
},
"web_url": {
"type": "string",
"description": "Web Url"
},
"api_url": {
"type": "string",
"description": "Api Url"
},
"action_number": {
"type": "integer",
"format": "int32",
"description": "Action Number"
},
"action_ticket_id": {
"type": "integer",
"format": "int32",
"description": "Action Ticket Id"
},
"action_datetime": {
"type": "string",
"format": "date-time",
"description": "Action Datetime"
},
"action_outcome": {
"type": "string",
"description": "Action Outcome"
},
"action_chargerate": {
"type": "string",
"description": "Action Chargerate"
},
"action_contract_ref": {
"type": "string",
"description": "Action Contract Ref"
},
"action_note": {
"type": "string",
"description": "Action Note"
},
"ticket_invoices_for_each_site": {
"type": "boolean",
"description": "Ticket Invoices For Each Site"
},
"salesorder_id": {
"type": "integer",
"format": "int32",
"description": "Salesorder Id"
},
"orderhead_id": {
"type": "integer",
"format": "int32",
"description": "Orderhead Id"
},
"budgettype": {
"type": "string",
"description": "The budgettype value"
},
"requesttype_name": {
"type": "string",
"description": "Requesttype Name"
},
"recalculate_billing": {
"type": "boolean",
"description": "Recalculate Billing"
},
"impactlevel": {
"type": "integer",
"format": "int32",
"description": "The impactlevel value"
},
"supplier_id": {
"type": "integer",
"format": "int32",
"description": "Supplier Id"
},
"pr_id": {
"type": "integer",
"format": "int32",
"description": "Pr Id"
},
"branch_id": {
"type": "integer",
"format": "int32",
"description": "Branch Id"
},
"branch_name": {
"type": "string",
"description": "Branch Name"
},
"update_milestone_id": {
"type": "integer",
"format": "int32",
"description": "Update Milestone Id"
},
"milestone_id": {
"type": "integer",
"format": "int32",
"description": "Milestone Id"
},
"milestone_name": {
"type": "string",
"description": "Milestone Name"
},
"milestone_billing_type": {
"type": "integer",
"format": "int32",
"description": "Milestone Billing Type"
},
"milestone_value": {
"type": "number",
"format": "double",
"description": "Milestone Value"
},
"milestone_sequence": {
"type": "integer",
"format": "int32",
"description": "Milestone Sequence"
},
"milestone_status": {
"type": "integer",
"format": "int32",
"description": "Milestone Status"
},
"milestone_startdate": {
"type": "string",
"format": "date-time",
"description": "Milestone Startdate"
},
"milestone_enddate": {
"type": "string",
"format": "date-time",
"description": "Milestone Enddate"
},
"colour": {
"type": "string",
"description": "The colour value"
},
"reviewed": {
"type": "boolean",
"description": "The reviewed value"
},
"action_agent_name": {
"type": "string",
"description": "Action Agent Name"
},
"merged_into_id": {
"type": "integer",
"format": "int32",
"description": "Merged Into Id"
},
"reassigncount": {
"type": "integer",
"format": "int32",
"description": "The reassigncount value"
},
"parent_status": {
"type": "integer",
"format": "int32",
"description": "Parent Status"
},
"parent_agent": {
"type": "integer",
"format": "int32",
"description": "Parent Agent"
},
"child_status": {
"type": "integer",
"format": "int32",
"description": "Child Status"
},
"date_fully_closed": {
"type": "string",
"format": "date-time",
"description": "Date Fully Closed"
},
"lastaction_chargerate": {
"type": "string",
"description": "Lastaction Chargerate"
},
"hover_summary": {
"type": "string",
"description": "Hover Summary"
},
"slatimeelapsed": {
"type": "number",
"format": "double",
"description": "The slatimeelapsed value"
},
"ai_summary": {
"type": "string",
"description": "Ai Summary"
},
"search_score": {
"type": "number",
"format": "double",
"description": "Search Score"
},
"main_project_id": {
"type": "integer",
"format": "int32",
"description": "Main Project Id"
},
"is_maintenance": {
"type": "boolean",
"description": "Is Maintenance"
},
"first_respond_by_date": {
"type": "string",
"format": "date-time",
"description": "First Respond By Date"
},
"sla_first_response_state": {
"type": "string",
"description": "Sla First Response State"
},
"phonenumber": {
"type": "string",
"description": "The phonenumber value"
},
"details_html": {
"type": "string",
"description": "Details Html"
},
"takenby": {
"type": "string",
"description": "The takenby value"
},
"datecreated": {
"type": "string",
"format": "date-time",
"description": "The datecreated value"
},
"createdfrom_id": {
"type": "integer",
"format": "int32",
"description": "Createdfrom Id"
},
"createdfrom_summary": {
"type": "string",
"description": "Createdfrom Summary"
},
"clonedfrom_id": {
"type": "integer",
"format": "int32",
"description": "Clonedfrom Id"
},
"clonedfrom_summary": {
"type": "string",
"description": "Clonedfrom Summary"
},
"closure_note": {
"type": "string",
"description": "Closure Note"
},
"closure_note_html": {
"type": "string",
"description": "Closure Note Html"
},
"closure_time": {
"type": "number",
"format": "double",
"description": "Closure Time"
},
"top_level_id": {
"type": "integer",
"format": "int32",
"description": "Top Level Id"
},
"customer_relationships": {
"type": "string",
"description": "Customer Relationships"
},
"asset_number": {
"type": "integer",
"format": "int32",
"description": "Asset Number"
},
"asset_site": {
"type": "integer",
"format": "int32",
"description": "Asset Site"
},
"slaexcuse": {
"type": "string",
"description": "The slaexcuse value"
},
"site_sla_id": {
"type": "integer",
"format": "int32",
"description": "Site Sla Id"
},
"client_reference": {
"type": "string",
"description": "Client Reference"
},
"supplier_slaexcuse": {
"type": "string",
"description": "Supplier Slaexcuse"
},
"supplier_date": {
"type": "string",
"format": "date-time",
"description": "Supplier Date"
},
"supplier_contract_id": {
"type": "integer",
"format": "int32",
"description": "Supplier Contract Id"
},
"supplier_contract_ref": {
"type": "string",
"description": "Supplier Contract Ref"
},
"supplier_sla_id": {
"type": "integer",
"format": "int32",
"description": "Supplier Sla Id"
},
"supplier_priority_id": {
"type": "integer",
"format": "int32",
"description": "Supplier Priority Id"
},
"supplier_responsestate": {
"type": "string",
"description": "Supplier Responsestate"
},
"supplier_responsedate": {
"type": "string",
"format": "date-time",
"description": "Supplier Responsedate"
},
"supplier_responsetime": {
"type": "number",
"format": "double",
"description": "Supplier Responsetime"
},
"supplier_respondbydate": {
"type": "string",
"format": "date-time",
"description": "Supplier Respondbydate"
},
"supplier_slastate": {
"type": "string",
"description": "Supplier Slastate"
},
"supplier_slatimeelapsed": {
"type": "number",
"format": "double",
"description": "Supplier Slatimeelapsed"
},
"supplier_dateclosed": {
"type": "string",
"format": "date-time",
"description": "Supplier Dateclosed"
},
"supplier_fixbydate": {
"type": "string",
"format": "date-time",
"description": "Supplier Fixbydate"
},
"supplier_breachrespsent": {
"type": "boolean",
"description": "Supplier Breachrespsent"
},
"supplier_breachfixbysent": {
"type": "boolean",
"description": "Supplier Breachfixbysent"
},
"changestate": {
"type": "string",
"description": "The changestate value"
},
"approvedby": {
"type": "integer",
"format": "int32",
"description": "The approvedby value"
},
"showforusers": {
"type": "boolean",
"description": "The showforusers value"
},
"messsent": {
"type": "string",
"description": "The messsent value"
},
"satisfactionlevel": {
"type": "integer",
"format": "int32",
"description": "The satisfactionlevel value"
},
"satisfactioncomment": {
"type": "string",
"description": "The satisfactioncomment value"
},
"invoicenumber": {
"type": "string",
"description": "The invoicenumber value"
},
"invoicenote": {
"type": "string",
"description": "The invoicenote value"
},
"invoicedate": {
"type": "string",
"format": "date-time",
"description": "The invoicedate value"
},
"invoicepaiddate": {
"type": "string",
"format": "date-time",
"description": "The invoicepaiddate value"
},
"nonbillable_time": {
"type": "number",
"format": "double",
"description": "Nonbillable Time"
},
"mileage": {
"type": "number",
"format": "double",
"description": "The mileage value"
},
"planneddate": {
"type": "string",
"format": "date-time",
"description": "The planneddate value"
},
"ccaddress": {
"type": "string",
"description": "The ccaddress value"
},
"agreedcleared": {
"type": "boolean",
"description": "The agreedcleared value"
},
"responsetime": {
"type": "number",
"format": "double",
"description": "The responsetime value"
},
"first_responsetime": {
"type": "number",
"format": "double",
"description": "First Responsetime"
},
"alsoinform": {
"type": "string",
"description": "The alsoinform value"
},
"justification": {
"type": "string",
"description": "The justification value"
},
"backoutplan": {
"type": "string",
"description": "The backoutplan value"
},
"communicationplan": {
"type": "string",
"description": "The communicationplan value"
},
"testplan": {
"type": "string",
"description": "The testplan value"
},
"riskdescription": {
"type": "string",
"description": "The riskdescription value"
},
"impactdescription": {
"type": "string",
"description": "The impactdescription value"
},
"service_id": {
"type": "integer",
"format": "int32",
"description": "Service Id"
},
"isparentservice": {
"type": "boolean",
"description": "The isparentservice value"
},
"surveysent": {
"type": "boolean",
"description": "The surveysent value"
},
"planneddateend": {
"type": "string",
"format": "date-time",
"description": "The planneddateend value"
},
"currentfaactionnumber": {
"type": "integer",
"format": "int32",
"description": "The currentfaactionnumber value"
},
"approval_process_step": {
"type": "integer",
"format": "int32",
"description": "Approval Process Step"
},
"approval_process_step_name": {
"type": "string",
"description": "Approval Process Step Name"
},
"approval_cab_name": {
"type": "string",
"description": "Approval Cab Name"
},
"approval_process_id": {
"type": "integer",
"format": "int32",
"description": "Approval Process Id"
},
"faultcodeopen": {
"type": "integer",
"format": "int32",
"description": "The faultcodeopen value"
},
"faultcode": {
"type": "integer",
"format": "int32",
"description": "The faultcode value"
},
"laststatus3rdparty": {
"type": "integer",
"format": "int32",
"description": "The laststatus3rdparty value"
},
"inform3rdpartysystem": {
"type": "boolean",
"description": "The inform3rdpartysystem value"
},
"deliverycontact": {
"type": "string",
"description": "The deliverycontact value"
},
"delivery_address": {
"type": "object",
"description": "Delivery Address"
},
"surveyneeded": {
"type": "boolean",
"description": "The surveyneeded value"
},
"knownerror": {
"type": "boolean",
"description": "The knownerror value"
},
"development": {
"type": "boolean",
"description": "The development value"
},
"causedby": {
"type": "integer",
"format": "int32",
"description": "The causedby value"
},
"messsentlast": {
"type": "string",
"description": "The messsentlast value"
},
"unapprovedchangestatus": {
"type": "integer",
"format": "int32",
"description": "The unapprovedchangestatus value"
},
"changeseq": {
"type": "integer",
"format": "int32",
"description": "The changeseq value"
},
"lastrecurringemailsentdate": {
"type": "string",
"format": "date-time",
"description": "The lastrecurringemailsentdate value"
},
"template_id": {
"type": "integer",
"format": "int32",
"description": "Template Id"
},
"_original_templateparentid": {
"type": "integer",
"format": "int32",
"description": "Original Templateparentid"
},
"_automation_entity_type": {
"type": "integer",
"format": "int32",
"description": "Automation Entity Type"
},
"template_name": {
"type": "string",
"description": "Template Name"
},
"child_template_id": {
"type": "integer",
"format": "int32",
"description": "Child Template Id"
},
"slaholdreminderdatelastemailed": {
"type": "string",
"format": "date-time",
"description": "The slaholdreminderdatelastemailed value"
},
"closurereminderdatelastemailed": {
"type": "string",
"format": "date-time",
"description": "The closurereminderdatelastemailed value"
},
"assetstring": {
"type": "string",
"description": "The assetstring value"
},
"mailboxid": {
"type": "integer",
"format": "int32",
"description": "The mailboxid value"
},
"alerttype": {
"type": "string",
"description": "The alerttype value"
},
"actisbillabledefault": {
"type": "boolean",
"description": "The actisbillabledefault value"
},
"emaildisplayname": {
"type": "string",
"description": "The emaildisplayname value"
},
"emailpriority": {
"type": "integer",
"format": "int32",
"description": "The emailpriority value"
},
"chargerate": {
"type": "integer",
"format": "int32",
"description": "The chargerate value"
},
"timezonename": {
"type": "string",
"description": "The timezonename value"
},
"forwardinboundupdates": {
"type": "boolean",
"description": "The forwardinboundupdates value"
},
"loggedoutofhdworkinghours": {
"type": "boolean",
"description": "The loggedoutofhdworkinghours value"
},
"acctmaninformedsurvey": {
"type": "boolean",
"description": "The acctmaninformedsurvey value"
},
"laststatuschangeinformed": {
"type": "integer",
"format": "int32",
"description": "The laststatuschangeinformed value"
},
"gfialerttype": {
"type": "string",
"description": "The gfialerttype value"
},
"quotedescription": {
"type": "string",
"description": "The quotedescription value"
},
"quotelabouramount": {
"type": "number",
"format": "double",
"description": "The quotelabouramount value"
},
"quotepriority": {
"type": "integer",
"format": "int32",
"description": "The quotepriority value"
},
"budgetcode": {
"type": "integer",
"format": "int32",
"description": "The budgetcode value"
},
"actualcost": {
"type": "number",
"format": "double",
"description": "The actualcost value"
},
"invoicestatus": {
"type": "integer",
"format": "int32",
"description": "The invoicestatus value"
},
"invoicedescription": {
"type": "string",
"description": "The invoicedescription value"
},
"invoicelabouramount": {
"type": "number",
"format": "double",
"description": "The invoicelabouramount value"
},
"invoicematerialsamount": {
"type": "number",
"format": "double",
"description": "The invoicematerialsamount value"
},
"firsttimefix": {
"type": "integer",
"format": "int32",
"description": "The firsttimefix value"
},
"quotematerialsamount": {
"type": "number",
"format": "double",
"description": "The quotematerialsamount value"
},
"ukasaccredited": {
"type": "boolean",
"description": "The ukasaccredited value"
},
"labno": {
"type": "string",
"description": "The labno value"
},
"twitterscreenname": {
"type": "string",
"description": "The twitterscreenname value"
},
"twitterid": {
"type": "integer",
"format": "int64",
"description": "The twitterid value"
},
"facebook_id": {
"type": "string",
"description": "Facebook Id"
},
"fixbydateadjusted": {
"type": "boolean",
"description": "The fixbydateadjusted value"
},
"loggedonbehalfby": {
"type": "string",
"description": "The loggedonbehalfby value"
},
"alternativecontactno": {
"type": "string",
"description": "The alternativecontactno value"
},
"operationalserviceid": {
"type": "integer",
"format": "int32",
"description": "The operationalserviceid value"
},
"requestdetailsprinted": {
"type": "boolean",
"description": "The requestdetailsprinted value"
},
"serviceformprinted": {
"type": "boolean",
"description": "The serviceformprinted value"
},
"auditstatus": {
"type": "integer",
"format": "int32",
"description": "The auditstatus value"
},
"auditunum": {
"type": "integer",
"format": "int32",
"description": "The auditunum value"
},
"auditdate": {
"type": "string",
"format": "date-time",
"description": "The auditdate value"
},
"auditnote": {
"type": "string",
"description": "The auditnote value"
},
"auditfaileddate": {
"type": "string",
"format": "date-time",
"description": "The auditfaileddate value"
},
"auditfailednote": {
"type": "string",
"description": "The auditfailednote value"
},
"userrequestedapprover": {
"type": "integer",
"format": "int32",
"description": "The userrequestedapprover value"
},
"oppdontaddtomailinglist": {
"type": "boolean",
"description": "The oppdontaddtomailinglist value"
},
"sendprintrequest": {
"type": "integer",
"format": "int32",
"description": "The sendprintrequest value"
},
"pagerdutyid": {
"type": "string",
"description": "The pagerdutyid value"
},
"pagerdutyincidentidstring": {
"type": "string",
"description": "The pagerdutyincidentidstring value"
},
"pagerdutystatus": {
"type": "integer",
"format": "int32",
"description": "The pagerdutystatus value"
},
"pagerdutyurl": {
"type": "string",
"description": "The pagerdutyurl value"
},
"pagerdutyincidentid": {
"type": "string",
"description": "The pagerdutyincidentid value"
},
"opportunity_third_party_url": {
"type": "string",
"description": "Opportunity Third Party Url"
},
"pr_link": {
"type": "string",
"description": "Pr Link"
},
"github_repository": {
"type": "string",
"description": "Github Repository"
},
"component_id": {
"type": "integer",
"format": "int32",
"description": "Component Id"
},
"component_name": {
"type": "string",
"description": "Component Name"
},
"version_id": {
"type": "integer",
"format": "int32",
"description": "Version Id"
},
"version_name": {
"type": "string",
"description": "Version Name"
},
"mailentryid": {
"type": "string",
"description": "The mailentryid value"
},
"contract_id": {
"type": "integer",
"format": "int32",
"description": "Contract Id"
},
"contract_ref": {
"type": "string",
"description": "Contract Ref"
},
"billing_address": {
"type": "object",
"description": "Billing Address"
},
"workflow_stepstarted": {
"type": "string",
"format": "date-time",
"description": "Workflow Stepstarted"
},
"lessonslearned": {
"type": "string",
"description": "The lessonslearned value"
},
"laststatuschangeinformedmanager": {
"type": "integer",
"format": "int32",
"description": "The laststatuschangeinformedmanager value"
},
"lastbugzillasync": {
"type": "string",
"format": "date-time",
"description": "The lastbugzillasync value"
},
"sapid": {
"type": "string",
"description": "The sapid value"
},
"sapattachmentsuuid": {
"type": "string",
"description": "The sapattachmentsuuid value"
},
"currency": {
"type": "integer",
"format": "int32",
"description": "The currency value"
},
"projectconsignmentheaderid": {
"type": "integer",
"format": "int32",
"description": "The projectconsignmentheaderid value"
},
"projectconsignmentdetailid": {
"type": "integer",
"format": "int32",
"description": "The projectconsignmentdetailid value"
},
"servicefailurestid": {
"type": "integer",
"format": "int32",
"description": "The servicefailurestid value"
},
"hdid": {
"type": "integer",
"format": "int32",
"description": "The hdid value"
},
"deleted": {
"type": "boolean",
"description": "The deleted value"
},
"matched_rule_id": {
"type": "integer",
"format": "int32",
"description": "Matched Rule Id"
},
"matched_rule_name": {
"type": "string",
"description": "Matched Rule Name"
},
"matched_rule_dont_show_notification": {
"type": "boolean",
"description": "Matched Rule Dont Show Notification"
},
"ignore_kb_match": {
"type": "boolean",
"description": "Ignore Kb Match"
},
"deadlinenotificationhours": {
"type": "number",
"format": "double",
"description": "The deadlinenotificationhours value"
},
"asset_type": {
"type": "integer",
"format": "int32",
"description": "Asset Type"
},
"showonroadmap": {
"type": "boolean",
"description": "The showonroadmap value"
},
"roadmapnote": {
"type": "string",
"description": "The roadmapnote value"
},
"phonenumberfrom": {
"type": "string",
"description": "The phonenumberfrom value"
},
"addressfrom": {
"type": "string",
"description": "The addressfrom value"
},
"changeinformation_html": {
"type": "string",
"description": "Changeinformation Html"
},
"team_department_id": {
"type": "integer",
"format": "int32",
"description": "Team Department Id"
},
"sendack": {
"type": "boolean",
"description": "The sendack value"
},
"newaction_emailfrom": {
"type": "integer",
"format": "int32",
"description": "Newaction Emailfrom"
},
"newaction_emailfrom_address_override": {
"type": "string",
"description": "Newaction Emailfrom Address Override"
},
"_canupdate": {
"type": "boolean",
"description": "The canupdate value"
},
"_mustupdateticketuser": {
"type": "boolean",
"description": "The mustupdateticketuser value"
},
"_spam": {
"type": "boolean",
"description": "The spam value"
},
"_spamblock": {
"type": "boolean",
"description": "The spamblock value"
},
"users_name": {
"type": "string",
"description": "Users Name"
},
"sibling_count_open": {
"type": "integer",
"format": "int32",
"description": "Sibling Count Open"
},
"parent_summary": {
"type": "string",
"description": "Parent Summary"
},
"parent_status_name": {
"type": "string",
"description": "Parent Status Name"
},
"new_approvalprocess": {
"type": "integer",
"format": "int32",
"description": "New Approvalprocess"
},
"new_approvalprocess_agent_id": {
"type": "integer",
"format": "int32",
"description": "New Approvalprocess Agent Id"
},
"new_approvalprocess_user_id": {
"type": "integer",
"format": "int32",
"description": "New Approvalprocess User Id"
},
"new_approvalprocess_email": {
"type": "string",
"description": "New Approvalprocess Email"
},
"new_approvalprocess_cab_id": {
"type": "integer",
"format": "int32",
"description": "New Approvalprocess Cab Id"
},
"approvers": {
"type": "array",
"items": {
"type": "object",
"properties": {
"ticket_id": {
"type": "integer"
},
"purchase_order_id": {
"type": "integer"
},
"purchase_order_ref": {
"type": "string"
},
"quote_id": {
"type": "integer"
},
"quote_ref": {
"type": "string"
},
"startdate_timezone": {
"type": "string"
},
"startdate_with_timezone": {
"type": "object"
},
"targetdate_timezone": {
"type": "string"
},
"targetdate_with_timezone": {
"type": "object"
},
"invoice_id": {
"type": "integer"
},
"invoice_ref": {
"type": "string"
},
"seq": {
"type": "integer"
},
"actionnumber": {
"type": "integer"
},
"emailstatus": {
"type": "integer"
},
"result": {
"type": "integer"
},
"emailaddress": {
"type": "string"
},
"type": {
"type": "integer"
},
"adhoc": {
"type": "boolean"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"ticket_user_id": {
"type": "integer"
},
"ticket_user_name": {
"type": "string"
},
"cab_id": {
"type": "integer"
},
"templateid": {
"type": "integer"
},
"name": {
"type": "string"
},
"image": {
"type": "string"
},
"initials": {
"type": "string"
},
"colour": {
"type": "string"
},
"requestor_agent_id": {
"type": "integer"
},
"requestor_user_id": {
"type": "integer"
},
"datetime": {
"type": "string"
},
"approval_process_id": {
"type": "integer"
},
"approval_process_name": {
"type": "string"
},
"approval_process_guid": {
"type": "string"
},
"approver_note": {
"type": "string"
},
"requestor_name": {
"type": "string"
},
"requestor_imgpath": {
"type": "string"
},
"requestor_colour": {
"type": "string"
},
"requestor_initials": {
"type": "string"
},
"requestor_onlinestatus": {
"type": "integer"
},
"requestor_lastonline": {
"type": "string"
},
"summary": {
"type": "string"
},
"note": {
"type": "string"
},
"_includeticketinresponse": {
"type": "boolean"
},
"attachment_list": {
"type": "object"
},
"customfields": {
"type": "array"
},
"agent_name": {
"type": "string"
},
"agent_initials": {
"type": "string"
},
"agent_requestor_colour": {
"type": "string"
},
"agent_requestor_imgpath": {
"type": "string"
},
"delegated_by_uid": {
"type": "integer"
},
"votes_required_to_accept": {
"type": "integer"
},
"votes_required_to_reject": {
"type": "integer"
},
"is_mandatory": {
"type": "boolean"
},
"_warning": {
"type": "string"
},
"faresultchanged": {
"type": "integer"
},
"token": {
"type": "string"
},
"uniqueid": {
"type": "integer"
},
"signature": {
"type": "string"
},
"newsignatureadded": {
"type": "boolean"
},
"lastreminderdatetime": {
"type": "string"
},
"startdate": {
"type": "string"
},
"targetdate": {
"type": "string"
},
"starttime": {
"type": "string"
},
"targettime": {
"type": "string"
},
"timetaken": {
"type": "number"
},
"allow_approver_attachments": {
"type": "boolean"
},
"holiday_id": {
"type": "integer"
},
"holiday_ref": {
"type": "string"
},
"holiday_start": {
"type": "string"
},
"holiday_end": {
"type": "string"
},
"holiday_allday": {
"type": "boolean"
},
"attachments": {
"type": "array"
},
"admin_overridden": {
"type": "boolean"
},
"admin_override_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"total_count": {
"type": "integer"
},
"send_webhook": {
"type": "boolean"
},
"dateapproved": {
"type": "string"
},
"step_id": {
"type": "integer"
},
"step_name": {
"type": "string"
},
"approval_inprogress": {
"type": "boolean"
},
"role_name": {
"type": "string"
},
"_isportalagentnote": {
"type": "boolean"
},
"delegated_by_username": {
"type": "string"
},
"_delegate_to_agent_id": {
"type": "integer"
},
"kb_article_description": {
"type": "string"
},
"kb_article_notes": {
"type": "string"
},
"kb_article_resolution": {
"type": "string"
},
"kb_article_type": {
"type": "integer"
},
"kb_pdf_template": {
"type": "integer"
},
"kb_next_review_date": {
"type": "string"
},
"kb_tags": {
"type": "array"
},
"kb_new_template_when_linked": {
"type": "integer"
},
"ticket_status": {
"type": "integer"
},
"ticket_statusobj": {
"type": "object"
},
"delegated_by_email": {
"type": "string"
}
}
},
"description": "The approvers value"
},
"new_approvers": {
"type": "array",
"items": {
"type": "object",
"properties": {
"ticket_id": {
"type": "integer"
},
"purchase_order_id": {
"type": "integer"
},
"purchase_order_ref": {
"type": "string"
},
"quote_id": {
"type": "integer"
},
"quote_ref": {
"type": "string"
},
"startdate_timezone": {
"type": "string"
},
"startdate_with_timezone": {
"type": "object"
},
"targetdate_timezone": {
"type": "string"
},
"targetdate_with_timezone": {
"type": "object"
},
"invoice_id": {
"type": "integer"
},
"invoice_ref": {
"type": "string"
},
"seq": {
"type": "integer"
},
"actionnumber": {
"type": "integer"
},
"emailstatus": {
"type": "integer"
},
"result": {
"type": "integer"
},
"emailaddress": {
"type": "string"
},
"type": {
"type": "integer"
},
"adhoc": {
"type": "boolean"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"ticket_user_id": {
"type": "integer"
},
"ticket_user_name": {
"type": "string"
},
"cab_id": {
"type": "integer"
},
"templateid": {
"type": "integer"
},
"name": {
"type": "string"
},
"image": {
"type": "string"
},
"initials": {
"type": "string"
},
"colour": {
"type": "string"
},
"requestor_agent_id": {
"type": "integer"
},
"requestor_user_id": {
"type": "integer"
},
"datetime": {
"type": "string"
},
"approval_process_id": {
"type": "integer"
},
"approval_process_name": {
"type": "string"
},
"approval_process_guid": {
"type": "string"
},
"approver_note": {
"type": "string"
},
"requestor_name": {
"type": "string"
},
"requestor_imgpath": {
"type": "string"
},
"requestor_colour": {
"type": "string"
},
"requestor_initials": {
"type": "string"
},
"requestor_onlinestatus": {
"type": "integer"
},
"requestor_lastonline": {
"type": "string"
},
"summary": {
"type": "string"
},
"note": {
"type": "string"
},
"_includeticketinresponse": {
"type": "boolean"
},
"attachment_list": {
"type": "object"
},
"customfields": {
"type": "array"
},
"agent_name": {
"type": "string"
},
"agent_initials": {
"type": "string"
},
"agent_requestor_colour": {
"type": "string"
},
"agent_requestor_imgpath": {
"type": "string"
},
"delegated_by_uid": {
"type": "integer"
},
"votes_required_to_accept": {
"type": "integer"
},
"votes_required_to_reject": {
"type": "integer"
},
"is_mandatory": {
"type": "boolean"
},
"_warning": {
"type": "string"
},
"faresultchanged": {
"type": "integer"
},
"token": {
"type": "string"
},
"uniqueid": {
"type": "integer"
},
"signature": {
"type": "string"
},
"newsignatureadded": {
"type": "boolean"
},
"lastreminderdatetime": {
"type": "string"
},
"startdate": {
"type": "string"
},
"targetdate": {
"type": "string"
},
"starttime": {
"type": "string"
},
"targettime": {
"type": "string"
},
"timetaken": {
"type": "number"
},
"allow_approver_attachments": {
"type": "boolean"
},
"holiday_id": {
"type": "integer"
},
"holiday_ref": {
"type": "string"
},
"holiday_start": {
"type": "string"
},
"holiday_end": {
"type": "string"
},
"holiday_allday": {
"type": "boolean"
},
"attachments": {
"type": "array"
},
"admin_overridden": {
"type": "boolean"
},
"admin_override_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"total_count": {
"type": "integer"
},
"send_webhook": {
"type": "boolean"
},
"dateapproved": {
"type": "string"
},
"step_id": {
"type": "integer"
},
"step_name": {
"type": "string"
},
"approval_inprogress": {
"type": "boolean"
},
"role_name": {
"type": "string"
},
"_isportalagentnote": {
"type": "boolean"
},
"delegated_by_username": {
"type": "string"
},
"_delegate_to_agent_id": {
"type": "integer"
},
"kb_article_description": {
"type": "string"
},
"kb_article_notes": {
"type": "string"
},
"kb_article_resolution": {
"type": "string"
},
"kb_article_type": {
"type": "integer"
},
"kb_pdf_template": {
"type": "integer"
},
"kb_next_review_date": {
"type": "string"
},
"kb_tags": {
"type": "array"
},
"kb_new_template_when_linked": {
"type": "integer"
},
"ticket_status": {
"type": "integer"
},
"ticket_statusobj": {
"type": "object"
},
"delegated_by_email": {
"type": "string"
}
}
},
"description": "New Approvers"
},
"appointment_count": {
"type": "integer",
"format": "int32",
"description": "Appointment Count"
},
"open_chat_count": {
"type": "integer",
"format": "int32",
"description": "Open Chat Count"
},
"task_count": {
"type": "integer",
"format": "int32",
"description": "Task Count"
},
"create_article": {
"type": "boolean",
"description": "Create Article"
},
"qualifications": {
"type": "array",
"items": {
"type": "object",
"properties": {
"guid": {
"type": "string"
},
"intent": {
"type": "string"
},
"id": {
"type": "integer"
},
"name": {
"type": "string"
},
"weight": {
"type": "integer"
},
"mustmatch": {
"type": "boolean"
},
"unassigned_if_lb_no_match": {
"type": "boolean"
},
"load_balance_if_matched": {
"type": "boolean"
},
"load_balance_if_unmatched": {
"type": "boolean"
},
"criteria": {
"type": "array"
},
"agents": {
"type": "array"
},
"agent_matched": {
"type": "boolean"
},
"_domatch": {
"type": "boolean"
},
"access_control": {
"type": "array"
},
"access_control_level": {
"type": "integer"
},
"_warning": {
"type": "string"
}
}
},
"description": "The qualifications value"
},
"target_adjust": {
"type": "integer",
"format": "int32",
"description": "Target Adjust"
},
"start_adjust": {
"type": "integer",
"format": "int32",
"description": "Start Adjust"
},
"dont_do_rules": {
"type": "boolean",
"description": "Dont Do Rules"
},
"dont_do_databaselookups": {
"type": "boolean",
"description": "Dont Do Databaselookups"
},
"apply_rules": {
"type": "boolean",
"description": "Apply Rules"
},
"apply_this_rule": {
"type": "integer",
"format": "int32",
"description": "Apply This Rule"
},
"_forcereassign": {
"type": "boolean",
"description": "The forcereassign value"
},
"_appointment01_ok": {
"type": "boolean",
"description": "Appointment01 Ok"
},
"_agent01_ok": {
"type": "boolean",
"description": "Agent01 Ok"
},
"_agent02_ok": {
"type": "boolean",
"description": "Agent02 Ok"
},
"_asset01_ok": {
"type": "boolean",
"description": "Asset01 Ok"
},
"return_this": {
"type": "boolean",
"description": "Return This"
},
"_validate_form": {
"type": "boolean",
"description": "Validate Form"
},
"_validate_updates": {
"type": "boolean",
"description": "Validate Updates"
},
"attachments": {
"type": "array",
"items": {
"type": "object",
"properties": {
"third_party_id": {
"type": "string"
},
"link": {
"type": "string"
},
"content_type": {
"type": "string"
},
"last_updated": {
"type": "string"
},
"id": {
"type": "integer"
},
"filename": {
"type": "string"
},
"datecreated": {
"type": "string"
},
"note": {
"type": "string"
},
"filesize": {
"type": "integer"
},
"type": {
"type": "integer"
},
"unique_id": {
"type": "integer"
},
"desc": {
"type": "string"
},
"isimage": {
"type": "boolean"
},
"data": {
"type": "string"
},
"ticket_id": {
"type": "integer"
},
"action_id": {
"type": "integer"
},
"outcome_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"attachmentaction_id": {
"type": "integer"
},
"_canupdate": {
"type": "boolean"
},
"guid": {
"type": "string"
},
"image_upload_id": {
"type": "integer"
},
"image_upload_key": {
"type": "string"
},
"file": {
"type": "string"
},
"_enduserportalpdfprint": {
"type": "boolean"
},
"anon_outcomeid": {
"type": "integer"
},
"has_scanned": {
"type": "boolean"
},
"_warning": {
"type": "string"
},
"_is_new_version": {
"type": "boolean"
},
"parent_name": {
"type": "string"
},
"parent_desc": {
"type": "string"
},
"version_count": {
"type": "integer"
},
"_alreadyuploaded": {
"type": "boolean"
},
"copy_from_id": {
"type": "integer"
},
"new_external_link": {
"type": "object"
},
"_match_thirdparty_id": {
"type": "string"
},
"_match_additional_id": {
"type": "string"
},
"_match_integration_id": {
"type": "integer"
},
"_match_integration_name": {
"type": "string"
},
"import_details_id": {
"type": "integer"
},
"external_links": {
"type": "array"
},
"access_control": {
"type": "array"
},
"_start_transcription": {
"type": "boolean"
},
"_transcription_started": {
"type": "boolean"
},
"_transcription_is_new_action": {
"type": "boolean"
},
"showforusers": {
"type": "boolean"
},
"showonchild": {
"type": "boolean"
},
"showonrelated": {
"type": "boolean"
},
"data_base64": {
"type": "string"
},
"download_url": {
"type": "string"
},
"third_party_token": {
"type": "string"
},
"already_posted": {
"type": "boolean"
},
"faultid": {
"type": "integer"
},
"_isimport": {
"type": "boolean"
},
"_importtype": {
"type": "string"
},
"s3url": {
"type": "string"
},
"att_link": {
"type": "string"
},
"child_count": {
"type": "integer"
},
"parent_id": {
"type": "integer"
},
"linked_version_id": {
"type": "integer"
},
"allow_anon_upload": {
"type": "boolean"
},
"tickettype_id": {
"type": "integer"
},
"tickettype_guid": {
"type": "string"
},
"validate_guid": {
"type": "string"
},
"import_parentid": {
"type": "string"
},
"folder_hierarchy": {
"type": "string"
},
"access_control_level": {
"type": "integer"
},
"is_s3": {