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Server path: /haloitsm-operations | Type: Application | PCID required: Yes

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Tools

ToolDescription
haloitsm_operations_booking_appointment_bookingPOST /Appointment/Booking
haloitsm_operations_create_appointmentPOST /Appointment
haloitsm_operations_create_attachmentPOST /Attachment
haloitsm_operations_create_projectsPOST /Projects
haloitsm_operations_create_service_statusPOST /ServiceStatus
haloitsm_operations_create_slaPOST /SLA
haloitsm_operations_create_timesheetPOST /Timesheet
haloitsm_operations_delete_appointment_by_idDelete one Appointment
haloitsm_operations_delete_attachment_by_idDELETE /Attachment/{id}
haloitsm_operations_delete_attachment_document_by_idDELETE /Attachment/document/{id}
haloitsm_operations_delete_attachment_image_by_idDELETE /Attachment/image/{id}
haloitsm_operations_delete_projects_by_idDelete one Faults
haloitsm_operations_delete_service_status_by_idDELETE /ServiceStatus/{id}
haloitsm_operations_delete_sla_by_idDELETE /SLA/{id}
haloitsm_operations_document_attachment_documentPOST /Attachment/document
haloitsm_operations_get_appointment_by_idGet one Appointment
haloitsm_operations_get_attachment_by_idGet one Attachment
haloitsm_operations_get_attachment_document_by_idGET /Attachment/document/{id}
haloitsm_operations_get_attachment_image_by_idGET /Attachment/image/{id}
haloitsm_operations_get_projects_by_idGet one Faults
haloitsm_operations_get_service_status_by_idGet one ServStatus
haloitsm_operations_get_service_status_subscribe_by_idGET /ServiceStatus/Subscribe/{id}
haloitsm_operations_get_sla_by_idGet one SlaHead
haloitsm_operations_get_timesheet_by_idGet one Timesheet
haloitsm_operations_image_attachment_imagePOST /Attachment/image
haloitsm_operations_list_appointmentList of Appointment
haloitsm_operations_list_appointment_bookingGET /Appointment/Booking
haloitsm_operations_list_attachmentList of Attachment
haloitsm_operations_list_attachment_imageGET /Attachment/image
haloitsm_operations_list_projectsList of Faults
haloitsm_operations_list_service_statusList of ServStatus
haloitsm_operations_list_slaList of SlaHead
haloitsm_operations_list_timesheetGET /Timesheet
haloitsm_operations_list_timesheet_forecastingGET /Timesheet/forecasting
haloitsm_operations_list_timesheet_mineGET /Timesheet/mine
haloitsm_operations_subscribe_service_status_subscribePOST /ServiceStatus/Subscribe
haloitsm_operations_view_projects_viewPOST /Projects/View

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haloitsm_operations_booking_appointment_booking

POST /Appointment/Booking Parameters:
ParameterTypeRequiredDefaultDescription
_cancompletebooleanNo—The cancomplete value
_candeletebooleanNo—The candelete value
_canupdatebooleanNo—The canupdate value
_collectionmasterbooleanNo—The collectionmaster value
_dont_trigger_mentionsbooleanNo—Dont Trigger Mentions
_dont_update_ticketbooleanNo—Dont Update Ticket
_forcebooleanNo—The force value
_importemailstringNo—The importemail value
_importtypestringNo—The importtype value
_iscloningbooleanNo—The iscloning value
_isimportbooleanNo—The isimport value
_recurringmasterbooleanNo—The recurringmaster value
_validateonlybooleanNo—The validateonly value
_warningstringNo—The warning value
active_breakobjectNo—Active Break
actual_startstringNo—Actual Start
add_followup_appointmentbooleanNo—Add Followup Appointment
add_followup_taskbooleanNo—Add Followup Task
agent_idintegerNo—Agent Id
agent_namestringNo—Agent Name
agent_statusintegerNo—Agent Status
agentsobject[]No—The agents value
alldaybooleanNo—The allday value
allowed_resourcebooking_teamsobject[]No—Allowed Resourcebooking Teams
apfaultidremovedbooleanNo—The apfaultidremoved value
appointment_hoursnumberNo—Appointment Hours
appointment_idintegerNo—Appointment Id
appointment_locationintegerNo—Appointment Location
appointment_location_free_textstringNo—Appointment Location Free Text
appointment_location_namestringNo—Appointment Location Name
appointment_statusintegerNo—Appointment Status
appointment_type_idintegerNo—Appointment Type Id
appointment_type_namestringNo—Appointment Type Name
appointment_work_hoursnumberNo—Appointment Work Hours
approval_startbooleanNo—Approval Start
approval_statusintegerNo—Approval Status
approvalagentintegerNo—The approvalagent value
approvaldatetimestringNo—The approvaldatetime value
approvalemailaddressstringNo—The approvalemailaddress value
approvalnotestringNo—The approvalnote value
attendeesstringNo—The attendees value
autocompletebooleanNo—The autocomplete value
bccliststringNo—The bcclist value
betweenendstringNo—The betweenend value
betweenstartstringNo—The betweenstart value
booking_emailstringNo—Booking Email
booking_fieldsobject[]No—Booking Fields
booking_namestringNo—Booking Name
booking_phonenumberstringNo—Booking Phonenumber
calendar_idstringNo—Calendar Id
category1stringNo—The category1 value
category2stringNo—The category2 value
category3stringNo—The category3 value
category4stringNo—The category4 value
ccliststringNo—The cclist value
changedinnhdbooleanNo—The changedinnhd value
changekeystringNo—The changekey value
chargerateintegerNo—The chargerate value
client_idintegerNo—Client Id
client_namestringNo—Client Name
collection_idstringNo—Collection Id
colourstringNo—The colour value
commisionablebooleanNo—The commisionable value
complete_agent_idintegerNo—Complete Agent Id
complete_datestringNo—Complete Date
complete_notestringNo—Complete Note
complete_notehtmlstringNo—Complete Notehtml
complete_statusintegerNo—Complete Status
complete_timetakennumberNo—Complete Timetaken
conference_idstringNo—Conference Id
confirmedbooleanNo—The confirmed value
contact_addressobjectNo—Contact Address
contact_emailaddressstringNo—Contact Emailaddress
contact_phonenumberstringNo—Contact Phonenumber
contract_idintegerNo—Contract Id
createnextapptbooleanNo—The createnextappt value
crmnote_idintegerNo—Crmnote Id
cspidintegerNo—The cspid value
date_createdstringNo—Date Created
defaultbookingtypeintegerNo—The defaultbookingtype value
defaultresourcetypeintegerNo—The defaultresourcetype value
do_reopenbooleanNo—Do Reopen
end_datestringNo—End date for filtering
end_date_onlystringNo—End Date Only
entitynumberNo—The entity value
entryidstringNo—The entryid value
estimatenumberNo—The estimate value
exchange_uidstringNo—Exchange Uid
exchangeenddatestringNo—The exchangeenddate value
exchangelastmodifieddatestringNo—The exchangelastmodifieddate value
exchangemailboxfqdnstringNo—The exchangemailboxfqdn value
exchangestartdatestringNo—The exchangestartdate value
external_organizerbooleanNo—External Organizer
followup_agent_statusintegerNo—Followup Agent Status
followup_agentsobject[]No—Followup Agents
followup_alldaybooleanNo—Followup Allday
followup_appointmenttype_idintegerNo—Followup Appointmenttype Id
followup_attendeesstringNo—Followup Attendees
followup_datestringNo—Followup Date
followup_end_datestringNo—Followup End Date
followup_idintegerNo—Followup Id
followup_inform_agentsbooleanNo—Followup Inform Agents
followup_inform_userbooleanNo—Followup Inform User
followup_is_privatebooleanNo—Followup Is Private
followup_notestringNo—Followup Note
followup_note_htmlstringNo—Followup Note Html
followup_reminderminutesintegerNo—Followup Reminderminutes
followup_start_datestringNo—Followup Start Date
followup_subjectstringNo—Followup Subject
followup_user_idintegerNo—Followup User Id
fromcompletedapidintegerNo—The fromcompletedapid value
halo_recurring_master_idintegerNo—Halo Recurring Master Id
has_immutable_exchange_idbooleanNo—Has Immutable Exchange Id
holiday_idstringNo—Holiday Id
holiday_typeintegerNo—Holiday Type
idintegerNo—The id value
import_agent_idsstringNo—Import Agent Ids
import_agent_statusstringNo—Import Agent Status
import_appointment_typestringNo—Import Appointment Type
import_open_appointment_statusstringNo—Import Open Appointment Status
import_shift_typestringNo—Import Shift Type
import_userstringNo—Import User
inform_agentsbooleanNo—Inform Agents
inform_userbooleanNo—Inform User
invitesentintegerNo—The invitesent value
is_active_shiftbooleanNo—Is Active Shift
is_ad_hoc_shiftbooleanNo—Is Ad Hoc Shift
is_ending_shiftbooleanNo—Is Ending Shift
is_privatebooleanNo—Is Private
is_starting_shiftbooleanNo—Is Starting Shift
is_taskbooleanNo—Is Task
keystringNo—The key value
last_modifiedstringNo—Last Modified
meetingtypeintegerNo—The meetingtype value
messagestatusintegerNo—The messagestatus value
new_agent_statusintegerNo—New Agent Status
new_external_linkobjectNo—New External Link
notestringNo—The note value
note_htmlstringNo—Note Html
offholdbooleanNo—The offhold value
online_meeting_urlstringNo—Online Meeting Url
open_appointment_statusintegerNo—Open Appointment Status
organizerintegerNo—The organizer value
organizer_emailstringNo—Organizer Email
other1integerNo—The other1 value
other2integerNo—The other2 value
outcomesobject[]No—The outcomes value
primary_ticket_appointmentbooleanNo—Primary Ticket Appointment
reassign_ticketbooleanNo—Reassign Ticket
recurring_descstringNo—Recurring Desc
recurring_master_idstringNo—Recurring Master Id
reminder_shownbooleanNo—Reminder Shown
reminderdatestringNo—The reminderdate value
reminderminutesintegerNo—The reminderminutes value
reminderstatusintegerNo—The reminderstatus value
requestedapprovalagentintegerNo—The requestedapprovalagent value
requesttypeintegerNo—The requesttype value
requires_approvalbooleanNo—Requires Approval
resource_booking_timeslotstringNo—Resource Booking Timeslot
resource_booking_typeintegerNo—Resource Booking Type
resourcebookingteamintegerNo—The resourcebookingteam value
resourcebookingtypeintegerNo—The resourcebookingtype value
resourcebookingtypeagentintegerNo—The resourcebookingtypeagent value
scheduleobjectNo—The schedule value
scheduled_for_idintegerNo—Scheduled For Id
schedulehandledtypeintegerNo—The schedulehandledtype value
shift_breaksobject[]No—Shift Breaks
shift_team_idintegerNo—Shift Team Id
shift_team_namestringNo—Shift Team Name
shift_type_idintegerNo—Shift Type Id
site_idintegerNo—Site Id
site_namestringNo—Site Name
start_datestringNo—Start date for filtering
start_date_onlystringNo—Start Date Only
statusintegerNo—The status value
subjectstringNo—The subject value
team_idintegerNo—Team Id
ticket_cf_updateobject[]No—Ticket Cf Update
ticket_emailaddressstringNo—Ticket Emailaddress
ticket_idintegerNo—Ticket Id
ticket_phonenumberstringNo—Ticket Phonenumber
toliststringNo—The tolist value
toll_numberstringNo—Toll Number
typeintegerNo—The type value
update_ticket_statusintegerNo—Update Ticket Status
user_idintegerNo—User Id
user_namestringNo—User Name
usermessagestatusintegerNo—The usermessagestatus value
utcoffsetnumberNo—The utcoffset value

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haloitsm_operations_create_appointment

POST /Appointment Parameters:
ParameterTypeRequiredDefaultDescription
bodyobject[]No—Request body

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haloitsm_operations_create_attachment

POST /Attachment

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haloitsm_operations_create_projects

POST /Projects Parameters:
ParameterTypeRequiredDefaultDescription
bodyobject[]No—Request body