/invgate-service-management-requests | Type: Application | PCID required: Yes
Tools
invgate_service_management_requests_accept_solution
Accept solution Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
comment | string | No | — | Optional comment for the acceptance |
id | integer | Yes | — | Request ID |
rating | integer | Yes | — | Rating for the solution |
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{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"comment": {
"type": "string",
"description": "Optional comment for the acceptance"
},
"id": {
"type": "integer",
"description": "Request ID"
},
"rating": {
"type": "integer",
"description": "Rating for the solution"
}
},
"required": [
"PCID",
"id",
"rating"
]
}
invgate_service_management_requests_add_incident_comment
Add reply to request Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
attachments | any[] | No | — | List of attachments |
author_id | integer | Yes | — | ID of the user adding the reply |
comment | string | Yes | — | Comment text |
customer_visible | boolean | No | — | Whether the reply is visible to the customer |
is_propagation | boolean | No | — | Whether this is a propagation reply |
is_solution | boolean | No | — | Whether this reply is a solution |
request_id | integer | Yes | — | Request ID |
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{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"attachments": {
"type": "array",
"description": "List of attachments"
},
"author_id": {
"type": "integer",
"description": "ID of the user adding the reply"
},
"comment": {
"type": "string",
"description": "Comment text"
},
"customer_visible": {
"type": "boolean",
"description": "Whether the reply is visible to the customer"
},
"is_propagation": {
"type": "boolean",
"description": "Whether this is a propagation reply"
},
"is_solution": {
"type": "boolean",
"description": "Whether this reply is a solution"
},
"request_id": {
"type": "integer",
"description": "Request ID"
}
},
"required": [
"PCID",
"author_id",
"comment",
"request_id"
]
}
invgate_service_management_requests_add_incident_observer
Add observer Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
author_id | integer | Yes | — | ID of the user adding the observer |
request_id | integer | Yes | — | Request ID |
user_id | integer | No | — | Single user ID to add as observer |
users_id | integer[] | No | — | List of user IDs to add as observers |
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Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"author_id": {
"type": "integer",
"description": "ID of the user adding the observer"
},
"request_id": {
"type": "integer",
"description": "Request ID"
},
"user_id": {
"type": "integer",
"description": "Single user ID to add as observer"
},
"users_id": {
"type": "array",
"items": {
"type": "integer"
},
"description": "List of user IDs to add as observers"
}
},
"required": [
"PCID",
"author_id",
"request_id"
]
}
invgate_service_management_requests_cancel_incident
Cancel request Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
author_id | integer | Yes | — | ID of the user canceling the request |
comment | string | No | — | Optional comment for the cancellation |
request_id | integer | Yes | — | Request ID to cancel |
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Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"author_id": {
"type": "integer",
"description": "ID of the user canceling the request"
},
"comment": {
"type": "string",
"description": "Optional comment for the cancellation"
},
"request_id": {
"type": "integer",
"description": "Request ID to cancel"
}
},
"required": [
"PCID",
"author_id",
"request_id"
]
}
invgate_service_management_requests_create_incident
Create request Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
attachments | any[] | No | — | List of attachments |
category_id | integer | Yes | — | Category ID for the request |
creator_id | integer | Yes | — | ID of the user creating the request |
customer_id | integer | Yes | — | Customer user ID |
date | string | No | — | Date of the request |
description | string | No | — | Description of the request |
location_id | integer | No | — | Location ID for the request |
priority_id | integer | Yes | — | Priority ID for the request |
related_to | integer[] | No | — | List of related request IDs |
source_id | integer | No | — | Source ID for the request |
title | string | Yes | — | Title of the request |
type_id | integer | Yes | — | Request type ID |
Show inputSchema
Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"attachments": {
"type": "array",
"description": "List of attachments"
},
"category_id": {
"type": "integer",
"description": "Category ID for the request"
},
"creator_id": {
"type": "integer",
"description": "ID of the user creating the request"
},
"customer_id": {
"type": "integer",
"description": "Customer user ID"
},
"date": {
"type": "string",
"description": "Date of the request"
},
"description": {
"type": "string",
"description": "Description of the request"
},
"location_id": {
"type": "integer",
"description": "Location ID for the request"
},
"priority_id": {
"type": "integer",
"description": "Priority ID for the request"
},
"related_to": {
"type": "array",
"items": {
"type": "integer"
},
"description": "List of related request IDs"
},
"source_id": {
"type": "integer",
"description": "Source ID for the request"
},
"title": {
"type": "string",
"description": "Title of the request"
},
"type_id": {
"type": "integer",
"description": "Request type ID"
}
},
"required": [
"PCID",
"category_id",
"creator_id",
"customer_id",
"priority_id",
"title",
"type_id"
]
}
invgate_service_management_requests_get_incident
Get request Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
id | integer | Yes | — | Request ID |
decoded_special_characters | boolean | No | — | Whether to decode special characters in the response |
date_format | string | No | — | Date format for response fields |
comments | boolean | No | — | Whether to include comments in the response |
Show inputSchema
Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"id": {
"type": "integer",
"description": "Request ID"
},
"decoded_special_characters": {
"type": "boolean",
"description": "Whether to decode special characters in the response"
},
"date_format": {
"type": "string",
"description": "Date format for response fields"
},
"comments": {
"type": "boolean",
"description": "Whether to include comments in the response"
}
},
"required": [
"PCID",
"id"
]
}
invgate_service_management_requests_get_incident_attachment
Get attachment Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
id | integer | Yes | — | Attachment ID |
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{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"id": {
"type": "integer",
"description": "Attachment ID"
}
},
"required": [
"PCID",
"id"
]
}
invgate_service_management_requests_get_incident_comments
Get request replies Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
is_solution | boolean | No | — | Filter by solution replies only |
decoded_special_characters | boolean | No | — | Whether to decode special characters |
date_format | string | No | — | Date format for response fields |
request_id | integer | Yes | — | Request ID |
Show inputSchema
Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"is_solution": {
"type": "boolean",
"description": "Filter by solution replies only"
},
"decoded_special_characters": {
"type": "boolean",
"description": "Whether to decode special characters"
},
"date_format": {
"type": "string",
"description": "Date format for response fields"
},
"request_id": {
"type": "integer",
"description": "Request ID"
}
},
"required": [
"PCID",
"request_id"
]
}
invgate_service_management_requests_get_incident_tasks
Get request tasks Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
request_id | integer | Yes | — | Request ID |
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{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"request_id": {
"type": "integer",
"description": "Request ID"
}
},
"required": [
"PCID",
"request_id"
]
}
invgate_service_management_requests_link_incidents
Link requests Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
request_id | integer | Yes | — | Request ID to link to |
request_ids | integer[] | Yes | — | List of request IDs to link |
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{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"request_id": {
"type": "integer",
"description": "Request ID to link to"
},
"request_ids": {
"type": "array",
"items": {
"type": "integer"
},
"description": "List of request IDs to link"
}
},
"required": [
"PCID",
"request_id",
"request_ids"
]
}
invgate_service_management_requests_list_incident_approvals
List request approvals Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
only_pending | boolean | No | — | Whether to return only pending approvals |
date_format | string | No | — | Date format for response fields |
request_id | integer | Yes | — | Request ID |
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Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"only_pending": {
"type": "boolean",
"description": "Whether to return only pending approvals"
},
"date_format": {
"type": "string",
"description": "Date format for response fields"
},
"request_id": {
"type": "integer",
"description": "Request ID"
}
},
"required": [
"PCID",
"request_id"
]
}
invgate_service_management_requests_list_incident_collaborators
List collaborators Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
request_id | integer | Yes | — | Request ID |
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{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"request_id": {
"type": "integer",
"description": "Request ID"
}
},
"required": [
"PCID",
"request_id"
]
}
invgate_service_management_requests_list_incident_observers
List observers Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
request_id | integer | Yes | — | Request ID |
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{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"request_id": {
"type": "integer",
"description": "Request ID"
}
},
"required": [
"PCID",
"request_id"
]
}
invgate_service_management_requests_list_incidents_by_agent
List requests by agent Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
limit | integer | No | — | Maximum number of results to return |
id | integer | No | — | Agent user ID |
email | string | No | — | Agent email address |
comments | boolean | No | — | Whether to include comments |
page_key | string | No | — | Pagination key for next page |
username | string | No | — | Agent username |
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Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"limit": {
"type": "integer",
"description": "Maximum number of results to return"
},
"id": {
"type": "integer",
"description": "Agent user ID"
},
"email": {
"type": "string",
"description": "Agent email address"
},
"comments": {
"type": "boolean",
"description": "Whether to include comments"
},
"page_key": {
"type": "string",
"description": "Pagination key for next page"
},
"username": {
"type": "string",
"description": "Agent username"
}
},
"required": [
"PCID"
]
}
invgate_service_management_requests_list_incidents_by_customer
List requests by customer Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
limit | integer | No | — | Maximum number of results to return |
id | integer | No | — | Customer user ID |
email | string | No | — | Customer email address |
comments | boolean | No | — | Whether to include comments |
page_key | string | No | — | Pagination key for next page |
username | string | No | — | Customer username |
Show inputSchema
Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"limit": {
"type": "integer",
"description": "Maximum number of results to return"
},
"id": {
"type": "integer",
"description": "Customer user ID"
},
"email": {
"type": "string",
"description": "Customer email address"
},
"comments": {
"type": "boolean",
"description": "Whether to include comments"
},
"page_key": {
"type": "string",
"description": "Pagination key for next page"
},
"username": {
"type": "string",
"description": "Customer username"
}
},
"required": [
"PCID"
]
}
invgate_service_management_requests_list_incidents_by_help_desk
List requests by help desk Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
helpdesk_id | integer | No | — | Help desk ID |
helpdesk_ids | string | No | — | Comma-separated list of help desk IDs |
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Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"helpdesk_id": {
"type": "integer",
"description": "Help desk ID"
},
"helpdesk_ids": {
"type": "string",
"description": "Comma-separated list of help desk IDs"
}
},
"required": [
"PCID"
]
}
invgate_service_management_requests_list_incidents_by_ids
List requests by IDs Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
ids | string | Yes | — | Comma-separated list of request IDs |
date_format | string | No | — | Date format for response fields |
comments | boolean | No | — | Whether to include comments |
Show inputSchema
Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"ids": {
"type": "string",
"description": "Comma-separated list of request IDs"
},
"date_format": {
"type": "string",
"description": "Date format for response fields"
},
"comments": {
"type": "boolean",
"description": "Whether to include comments"
}
},
"required": [
"PCID",
"ids"
]
}
invgate_service_management_requests_list_incidents_by_status
List requests by status Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
limit | integer | No | — | Maximum number of results to return |
status_id | integer | No | — | Status ID to filter by |
status_ids | string | No | — | Comma-separated list of status IDs |
offset | integer | No | — | Offset for pagination |
Show inputSchema
Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"limit": {
"type": "integer",
"description": "Maximum number of results to return"
},
"status_id": {
"type": "integer",
"description": "Status ID to filter by"
},
"status_ids": {
"type": "string",
"description": "Comma-separated list of status IDs"
},
"offset": {
"type": "integer",
"description": "Offset for pagination"
}
},
"required": [
"PCID"
]
}
invgate_service_management_requests_list_incidents_by_view
List requests by view Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
view_id | integer | Yes | — | View ID |
limit | integer | No | — | Maximum number of results to return |
offset | integer | No | — | Offset for pagination |
Show inputSchema
Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"view_id": {
"type": "integer",
"description": "View ID"
},
"limit": {
"type": "integer",
"description": "Maximum number of results to return"
},
"offset": {
"type": "integer",
"description": "Offset for pagination"
}
},
"required": [
"PCID",
"view_id"
]
}
invgate_service_management_requests_list_linked_incidents
List linked requests Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
request_id | integer | Yes | — | Request ID |
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Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"request_id": {
"type": "integer",
"description": "Request ID"
}
},
"required": [
"PCID",
"request_id"
]
}
invgate_service_management_requests_list_priorities
List priorities Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
id | integer | No | — | Filter by priority ID |
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Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"id": {
"type": "integer",
"description": "Filter by priority ID"
}
},
"required": [
"PCID"
]
}
invgate_service_management_requests_list_recent_incidents
List recent requests Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
limit | integer | No | — | Maximum number of results to return |
page_key | string | No | — | Pagination key for next page |
Show inputSchema
Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"limit": {
"type": "integer",
"description": "Maximum number of results to return"
},
"page_key": {
"type": "string",
"description": "Pagination key for next page"
}
},
"required": [
"PCID"
]
}
invgate_service_management_requests_list_request_sources
List request sources Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
id | integer | No | — | Filter by source ID |
Show inputSchema
Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"id": {
"type": "integer",
"description": "Filter by source ID"
}
},
"required": [
"PCID"
]
}
invgate_service_management_requests_list_request_statuses
List request statuses Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
id | integer | No | — | Filter by status ID |
Show inputSchema
Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"id": {
"type": "integer",
"description": "Filter by status ID"
}
},
"required": [
"PCID"
]
}
invgate_service_management_requests_list_request_types
List request types Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
id | integer | No | — | Filter by type ID |
Show inputSchema
Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"id": {
"type": "integer",
"description": "Filter by type ID"
}
},
"required": [
"PCID"
]
}
invgate_service_management_requests_reassign_incident
Reassign request Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
agent_id | integer | No | — | Agent ID to assign to |
author_id | integer | Yes | — | ID of the user reassigning the request |
group_id | integer | Yes | — | Group ID to reassign to |
request_id | integer | Yes | — | Request ID to reassign |
Show inputSchema
Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"agent_id": {
"type": "integer",
"description": "Agent ID to assign to"
},
"author_id": {
"type": "integer",
"description": "ID of the user reassigning the request"
},
"group_id": {
"type": "integer",
"description": "Group ID to reassign to"
},
"request_id": {
"type": "integer",
"description": "Request ID to reassign"
}
},
"required": [
"PCID",
"author_id",
"group_id",
"request_id"
]
}
invgate_service_management_requests_reject_incident
Reject request Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
author_id | integer | Yes | — | ID of the user rejecting the request |
request_id | integer | Yes | — | Request ID to reject |
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Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"author_id": {
"type": "integer",
"description": "ID of the user rejecting the request"
},
"request_id": {
"type": "integer",
"description": "Request ID to reject"
}
},
"required": [
"PCID",
"author_id",
"request_id"
]
}
invgate_service_management_requests_reject_solution
Reject solution Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
comment | string | Yes | — | Reason for rejecting the solution |
id | integer | Yes | — | Request ID |
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Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"comment": {
"type": "string",
"description": "Reason for rejecting the solution"
},
"id": {
"type": "integer",
"description": "Request ID"
}
},
"required": [
"PCID",
"comment",
"id"
]
}
invgate_service_management_requests_reopen_incident
Reopen request Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
author_id | integer | No | — | ID of the user reopening the request |
request_id | integer | Yes | — | Request ID to reopen |
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Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"author_id": {
"type": "integer",
"description": "ID of the user reopening the request"
},
"request_id": {
"type": "integer",
"description": "Request ID to reopen"
}
},
"required": [
"PCID",
"request_id"
]
}
invgate_service_management_requests_request_collaboration
Request collaboration Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
author_id | integer | Yes | — | ID of the user requesting collaboration |
request_id | integer | Yes | — | Request ID |
user_id | integer | No | — | Single user ID to add as collaborator |
users_id | integer[] | No | — | List of user IDs to add as collaborators |
Show inputSchema
Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"author_id": {
"type": "integer",
"description": "ID of the user requesting collaboration"
},
"request_id": {
"type": "integer",
"description": "Request ID"
},
"user_id": {
"type": "integer",
"description": "Single user ID to add as collaborator"
},
"users_id": {
"type": "array",
"items": {
"type": "integer"
},
"description": "List of user IDs to add as collaborators"
}
},
"required": [
"PCID",
"author_id",
"request_id"
]
}
invgate_service_management_requests_update_incident
Update request Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
category_id | integer | No | — | Category ID for the request |
customer_id | integer | No | — | Customer user ID |
date | string | No | — | Date of the request |
date_format | string | No | — | Date format for the response |
description | string | No | — | Description of the request |
id | integer | Yes | — | Request ID |
location_id | integer | No | — | Location ID for the request |
priority_id | integer | No | — | Priority ID for the request |
reassignment | boolean | No | — | Whether this is a reassignment |
source_id | integer | No | — | Source ID for the request |
title | string | No | — | Title of the request |
type_id | integer | No | — | Request type ID |
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{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"category_id": {
"type": "integer",
"description": "Category ID for the request"
},
"customer_id": {
"type": "integer",
"description": "Customer user ID"
},
"date": {
"type": "string",
"description": "Date of the request"
},
"date_format": {
"type": "string",
"description": "Date format for the response"
},
"description": {
"type": "string",
"description": "Description of the request"
},
"id": {
"type": "integer",
"description": "Request ID"
},
"location_id": {
"type": "integer",
"description": "Location ID for the request"
},
"priority_id": {
"type": "integer",
"description": "Priority ID for the request"
},
"reassignment": {
"type": "boolean",
"description": "Whether this is a reassignment"
},
"source_id": {
"type": "integer",
"description": "Source ID for the request"
},
"title": {
"type": "string",
"description": "Title of the request"
},
"type_id": {
"type": "integer",
"description": "Request type ID"
}
},
"required": [
"PCID",
"id"
]
}