invgate-service-management-requests

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "comment": {
      "type": "string",
      "description": "Optional comment for the acceptance"
    },
    "id": {
      "type": "integer",
      "description": "Request ID"
    },
    "rating": {
      "type": "integer",
      "description": "Rating for the solution"
    }
  },
  "required": [
    "PCID",
    "id",
    "rating"
  ]
}

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "attachments": {
      "type": "array",
      "description": "List of attachments"
    },
    "author_id": {
      "type": "integer",
      "description": "ID of the user adding the reply"
    },
    "comment": {
      "type": "string",
      "description": "Comment text"
    },
    "customer_visible": {
      "type": "boolean",
      "description": "Whether the reply is visible to the customer"
    },
    "is_propagation": {
      "type": "boolean",
      "description": "Whether this is a propagation reply"
    },
    "is_solution": {
      "type": "boolean",
      "description": "Whether this reply is a solution"
    },
    "request_id": {
      "type": "integer",
      "description": "Request ID"
    }
  },
  "required": [
    "PCID",
    "author_id",
    "comment",
    "request_id"
  ]
}

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "author_id": {
      "type": "integer",
      "description": "ID of the user adding the observer"
    },
    "request_id": {
      "type": "integer",
      "description": "Request ID"
    },
    "user_id": {
      "type": "integer",
      "description": "Single user ID to add as observer"
    },
    "users_id": {
      "type": "array",
      "items": {
        "type": "integer"
      },
      "description": "List of user IDs to add as observers"
    }
  },
  "required": [
    "PCID",
    "author_id",
    "request_id"
  ]
}

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "author_id": {
      "type": "integer",
      "description": "ID of the user canceling the request"
    },
    "comment": {
      "type": "string",
      "description": "Optional comment for the cancellation"
    },
    "request_id": {
      "type": "integer",
      "description": "Request ID to cancel"
    }
  },
  "required": [
    "PCID",
    "author_id",
    "request_id"
  ]
}

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "attachments": {
      "type": "array",
      "description": "List of attachments"
    },
    "category_id": {
      "type": "integer",
      "description": "Category ID for the request"
    },
    "creator_id": {
      "type": "integer",
      "description": "ID of the user creating the request"
    },
    "customer_id": {
      "type": "integer",
      "description": "Customer user ID"
    },
    "date": {
      "type": "string",
      "description": "Date of the request"
    },
    "description": {
      "type": "string",
      "description": "Description of the request"
    },
    "location_id": {
      "type": "integer",
      "description": "Location ID for the request"
    },
    "priority_id": {
      "type": "integer",
      "description": "Priority ID for the request"
    },
    "related_to": {
      "type": "array",
      "items": {
        "type": "integer"
      },
      "description": "List of related request IDs"
    },
    "source_id": {
      "type": "integer",
      "description": "Source ID for the request"
    },
    "title": {
      "type": "string",
      "description": "Title of the request"
    },
    "type_id": {
      "type": "integer",
      "description": "Request type ID"
    }
  },
  "required": [
    "PCID",
    "category_id",
    "creator_id",
    "customer_id",
    "priority_id",
    "title",
    "type_id"
  ]
}

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "Request ID"
    },
    "decoded_special_characters": {
      "type": "boolean",
      "description": "Whether to decode special characters in the response"
    },
    "date_format": {
      "type": "string",
      "description": "Date format for response fields"
    },
    "comments": {
      "type": "boolean",
      "description": "Whether to include comments in the response"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "Attachment ID"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "is_solution": {
      "type": "boolean",
      "description": "Filter by solution replies only"
    },
    "decoded_special_characters": {
      "type": "boolean",
      "description": "Whether to decode special characters"
    },
    "date_format": {
      "type": "string",
      "description": "Date format for response fields"
    },
    "request_id": {
      "type": "integer",
      "description": "Request ID"
    }
  },
  "required": [
    "PCID",
    "request_id"
  ]
}

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "request_id": {
      "type": "integer",
      "description": "Request ID"
    }
  },
  "required": [
    "PCID",
    "request_id"
  ]
}

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "request_id": {
      "type": "integer",
      "description": "Request ID to link to"
    },
    "request_ids": {
      "type": "array",
      "items": {
        "type": "integer"
      },
      "description": "List of request IDs to link"
    }
  },
  "required": [
    "PCID",
    "request_id",
    "request_ids"
  ]
}

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "only_pending": {
      "type": "boolean",
      "description": "Whether to return only pending approvals"
    },
    "date_format": {
      "type": "string",
      "description": "Date format for response fields"
    },
    "request_id": {
      "type": "integer",
      "description": "Request ID"
    }
  },
  "required": [
    "PCID",
    "request_id"
  ]
}

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "request_id": {
      "type": "integer",
      "description": "Request ID"
    }
  },
  "required": [
    "PCID",
    "request_id"
  ]
}

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "request_id": {
      "type": "integer",
      "description": "Request ID"
    }
  },
  "required": [
    "PCID",
    "request_id"
  ]
}

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "limit": {
      "type": "integer",
      "description": "Maximum number of results to return"
    },
    "id": {
      "type": "integer",
      "description": "Agent user ID"
    },
    "email": {
      "type": "string",
      "description": "Agent email address"
    },
    "comments": {
      "type": "boolean",
      "description": "Whether to include comments"
    },
    "page_key": {
      "type": "string",
      "description": "Pagination key for next page"
    },
    "username": {
      "type": "string",
      "description": "Agent username"
    }
  },
  "required": [
    "PCID"
  ]
}

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "limit": {
      "type": "integer",
      "description": "Maximum number of results to return"
    },
    "id": {
      "type": "integer",
      "description": "Customer user ID"
    },
    "email": {
      "type": "string",
      "description": "Customer email address"
    },
    "comments": {
      "type": "boolean",
      "description": "Whether to include comments"
    },
    "page_key": {
      "type": "string",
      "description": "Pagination key for next page"
    },
    "username": {
      "type": "string",
      "description": "Customer username"
    }
  },
  "required": [
    "PCID"
  ]
}

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "helpdesk_id": {
      "type": "integer",
      "description": "Help desk ID"
    },
    "helpdesk_ids": {
      "type": "string",
      "description": "Comma-separated list of help desk IDs"
    }
  },
  "required": [
    "PCID"
  ]
}

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "ids": {
      "type": "string",
      "description": "Comma-separated list of request IDs"
    },
    "date_format": {
      "type": "string",
      "description": "Date format for response fields"
    },
    "comments": {
      "type": "boolean",
      "description": "Whether to include comments"
    }
  },
  "required": [
    "PCID",
    "ids"
  ]
}

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "limit": {
      "type": "integer",
      "description": "Maximum number of results to return"
    },
    "status_id": {
      "type": "integer",
      "description": "Status ID to filter by"
    },
    "status_ids": {
      "type": "string",
      "description": "Comma-separated list of status IDs"
    },
    "offset": {
      "type": "integer",
      "description": "Offset for pagination"
    }
  },
  "required": [
    "PCID"
  ]
}

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "view_id": {
      "type": "integer",
      "description": "View ID"
    },
    "limit": {
      "type": "integer",
      "description": "Maximum number of results to return"
    },
    "offset": {
      "type": "integer",
      "description": "Offset for pagination"
    }
  },
  "required": [
    "PCID",
    "view_id"
  ]
}

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "request_id": {
      "type": "integer",
      "description": "Request ID"
    }
  },
  "required": [
    "PCID",
    "request_id"
  ]
}

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "Filter by priority ID"
    }
  },
  "required": [
    "PCID"
  ]
}

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "limit": {
      "type": "integer",
      "description": "Maximum number of results to return"
    },
    "page_key": {
      "type": "string",
      "description": "Pagination key for next page"
    }
  },
  "required": [
    "PCID"
  ]
}

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "Filter by source ID"
    }
  },
  "required": [
    "PCID"
  ]
}

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "Filter by status ID"
    }
  },
  "required": [
    "PCID"
  ]
}

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "id": {
      "type": "integer",
      "description": "Filter by type ID"
    }
  },
  "required": [
    "PCID"
  ]
}

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "agent_id": {
      "type": "integer",
      "description": "Agent ID to assign to"
    },
    "author_id": {
      "type": "integer",
      "description": "ID of the user reassigning the request"
    },
    "group_id": {
      "type": "integer",
      "description": "Group ID to reassign to"
    },
    "request_id": {
      "type": "integer",
      "description": "Request ID to reassign"
    }
  },
  "required": [
    "PCID",
    "author_id",
    "group_id",
    "request_id"
  ]
}

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "author_id": {
      "type": "integer",
      "description": "ID of the user rejecting the request"
    },
    "request_id": {
      "type": "integer",
      "description": "Request ID to reject"
    }
  },
  "required": [
    "PCID",
    "author_id",
    "request_id"
  ]
}

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "comment": {
      "type": "string",
      "description": "Reason for rejecting the solution"
    },
    "id": {
      "type": "integer",
      "description": "Request ID"
    }
  },
  "required": [
    "PCID",
    "comment",
    "id"
  ]
}

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "author_id": {
      "type": "integer",
      "description": "ID of the user reopening the request"
    },
    "request_id": {
      "type": "integer",
      "description": "Request ID to reopen"
    }
  },
  "required": [
    "PCID",
    "request_id"
  ]
}

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "author_id": {
      "type": "integer",
      "description": "ID of the user requesting collaboration"
    },
    "request_id": {
      "type": "integer",
      "description": "Request ID"
    },
    "user_id": {
      "type": "integer",
      "description": "Single user ID to add as collaborator"
    },
    "users_id": {
      "type": "array",
      "items": {
        "type": "integer"
      },
      "description": "List of user IDs to add as collaborators"
    }
  },
  "required": [
    "PCID",
    "author_id",
    "request_id"
  ]
}

{
  "type": "object",
  "properties": {
    "PCID": {
      "type": "string",
      "description": "Pink Connect ID for the authenticated connection"
    },
    "category_id": {
      "type": "integer",
      "description": "Category ID for the request"
    },
    "customer_id": {
      "type": "integer",
      "description": "Customer user ID"
    },
    "date": {
      "type": "string",
      "description": "Date of the request"
    },
    "date_format": {
      "type": "string",
      "description": "Date format for the response"
    },
    "description": {
      "type": "string",
      "description": "Description of the request"
    },
    "id": {
      "type": "integer",
      "description": "Request ID"
    },
    "location_id": {
      "type": "integer",
      "description": "Location ID for the request"
    },
    "priority_id": {
      "type": "integer",
      "description": "Priority ID for the request"
    },
    "reassignment": {
      "type": "boolean",
      "description": "Whether this is a reassignment"
    },
    "source_id": {
      "type": "integer",
      "description": "Source ID for the request"
    },
    "title": {
      "type": "string",
      "description": "Title of the request"
    },
    "type_id": {
      "type": "integer",
      "description": "Request type ID"
    }
  },
  "required": [
    "PCID",
    "id"
  ]
}