/solarwinds-service-desk-service-management | Type: Application | PCID required: Yes
Tools
solarwinds_service_desk_service_management_create_change
Create a new change Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
change | object | Yes | — | The change value |
solarwinds_service_desk_service_management_create_incident
Create a new incident Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
incident | object | Yes | — | The incident value |
solarwinds_service_desk_service_management_create_incident_comment
Add a comment to an incident Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
incidentId | integer | Yes | — | The ID of the incident |
comment | object | Yes | — | The comment value |
solarwinds_service_desk_service_management_create_problem
Create a new problem Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
problem | object | Yes | — | The problem value |
solarwinds_service_desk_service_management_create_release
Create a new release Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
release | object | Yes | — | The release value |
solarwinds_service_desk_service_management_delete_change
Delete a change Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
changeId | integer | Yes | — | The ID of the change |
solarwinds_service_desk_service_management_delete_incident
Delete an incident Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
incidentId | integer | Yes | — | The ID of the incident |
solarwinds_service_desk_service_management_delete_problem
Delete a problem Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
problemId | integer | Yes | — | The ID of the problem |
solarwinds_service_desk_service_management_delete_release
Delete a release Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
releaseId | integer | Yes | — | The ID of the release |
solarwinds_service_desk_service_management_get_change
Get a change by ID Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
changeId | integer | Yes | — | The ID of the change |
solarwinds_service_desk_service_management_get_incident
Get an incident by ID Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
incidentId | integer | Yes | — | The ID of the incident |
layout | string | No | — | Response layout. Use ‘long’ for full details |
solarwinds_service_desk_service_management_get_problem
Get a problem by ID Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
problemId | integer | Yes | — | The ID of the problem |
solarwinds_service_desk_service_management_get_release
Get a release by ID Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
releaseId | integer | Yes | — | The ID of the release |
solarwinds_service_desk_service_management_list_changes
List all changes Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
page | integer | No | — | Page number |
per_page | integer | No | — | Results per page (max 100) |
sort_by | string | No | — | Field to sort by |
sort_order | string | No | — | Sort order |
layout | string | No | — | Response layout |
solarwinds_service_desk_service_management_list_incident_comments
List comments on an incident Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
incidentId | integer | Yes | — | The ID of the incident |
solarwinds_service_desk_service_management_list_incidents
List all incidents Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
page | integer | No | — | Page number for pagination |
per_page | integer | No | — | Number of results per page (max 100) |
sort_by | string | No | — | Field to sort results by (e.g., created_at, updated_at, due_at, priority) |
sort_order | string | No | — | Sort order |
layout | string | No | — | Response layout. Use ‘long’ for full details including custom fields |
state[] | string | No | — | Filter by incident state (e.g., New, Assigned, Awaiting Input, On Hold, Resolved, Closed) |
priority[] | string | No | — | Filter by priority (e.g., None, Low, Medium, High, Critical) |
assignee[] | string | No | — | Filter by assignee email address |
category[] | string | No | — | Filter by category name |
created_at_from | string | No | — | Filter incidents created after this date (ISO 8601 format) |
created_at_to | string | No | — | Filter incidents created before this date (ISO 8601 format) |
solarwinds_service_desk_service_management_list_problems
List all problems Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
page | integer | No | — | Page number |
per_page | integer | No | — | Results per page (max 100) |
sort_by | string | No | — | Field to sort by |
sort_order | string | No | — | Sort order |
layout | string | No | — | Response layout |
solarwinds_service_desk_service_management_list_releases
List all releases Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
page | integer | No | — | Page number |
per_page | integer | No | — | Results per page (max 100) |
layout | string | No | — | Response layout |
solarwinds_service_desk_service_management_update_change
Update a change Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
changeId | integer | Yes | — | The ID of the change |
change | object | Yes | — | The change value |
solarwinds_service_desk_service_management_update_incident
Update an incident Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
incidentId | integer | Yes | — | The ID of the incident |
incident | object | Yes | — | The incident value |
solarwinds_service_desk_service_management_update_problem
Update a problem Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
problemId | integer | Yes | — | The ID of the problem |
problem | object | Yes | — | The problem value |
solarwinds_service_desk_service_management_update_release
Update a release Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
releaseId | integer | Yes | — | The ID of the release |
release | object | Yes | — | The release value |

