/solarwinds-service-desk-service-management | Type: Application | PCID required: Yes
Tools
solarwinds_service_desk_service_management_create_change
Create a new change Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
change | object | Yes | — | The change value |
Show inputSchema
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{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"change": {
"type": "object",
"description": "The change value",
"properties": {
"name": {
"type": "string",
"description": "Change title"
},
"description": {
"type": "string",
"description": "Change description"
},
"priority": {
"type": "string",
"description": "The priority value",
"enum": [
"None",
"Low",
"Medium",
"High",
"Critical"
]
},
"state": {
"type": "string",
"description": "Change state"
},
"change_type": {
"type": "string",
"description": "Type of change (e.g., Normal, Standard, Emergency)"
},
"assignee": {
"type": "object",
"description": "The assignee value"
},
"category": {
"type": "object",
"description": "The category value"
},
"planned_start_date": {
"type": "string",
"description": "Planned start date"
},
"planned_end_date": {
"type": "string",
"description": "Planned end date"
},
"risk": {
"type": "string",
"description": "Risk level"
},
"impact": {
"type": "string",
"description": "The impact value",
"enum": [
"None",
"Low",
"Medium",
"High"
]
}
},
"required": [
"name"
]
}
},
"required": [
"PCID",
"change"
]
}
solarwinds_service_desk_service_management_create_incident
Create a new incident Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
incident | object | Yes | — | The incident value |
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{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"incident": {
"type": "object",
"description": "The incident value",
"properties": {
"name": {
"type": "string",
"description": "Title/subject of the incident"
},
"description": {
"type": "string",
"description": "Detailed description of the incident (supports HTML)"
},
"priority": {
"type": "string",
"description": "Priority level",
"enum": [
"None",
"Low",
"Medium",
"High",
"Critical"
]
},
"state": {
"type": "string",
"description": "State of the incident",
"enum": [
"New",
"Assigned",
"Awaiting Input",
"On Hold",
"Resolved",
"Closed"
]
},
"assignee": {
"type": "object",
"description": "Assignee for the incident"
},
"requester": {
"type": "object",
"description": "Requester of the incident"
},
"category": {
"type": "object",
"description": "Category for the incident"
},
"subcategory": {
"type": "object",
"description": "Subcategory for the incident"
},
"due_at": {
"type": "string",
"description": "Due date for the incident"
},
"impact": {
"type": "string",
"description": "Impact level",
"enum": [
"None",
"Low",
"Medium",
"High"
]
},
"custom_fields_values": {
"type": "object",
"description": "Custom field values as key-value pairs"
}
},
"required": [
"name"
]
}
},
"required": [
"PCID",
"incident"
]
}
solarwinds_service_desk_service_management_create_incident_comment
Add a comment to an incident Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
incidentId | integer | Yes | — | The ID of the incident |
comment | object | Yes | — | The comment value |
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Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"incidentId": {
"type": "integer",
"description": "The ID of the incident"
},
"comment": {
"type": "object",
"description": "The comment value",
"properties": {
"body": {
"type": "string",
"description": "Comment body text (supports HTML)"
},
"is_private": {
"type": "boolean",
"description": "Whether the comment is private (internal note)"
}
},
"required": [
"body"
]
}
},
"required": [
"PCID",
"incidentId",
"comment"
]
}
solarwinds_service_desk_service_management_create_problem
Create a new problem Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
problem | object | Yes | — | The problem value |
Show inputSchema
Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"problem": {
"type": "object",
"description": "The problem value",
"properties": {
"name": {
"type": "string",
"description": "Problem title"
},
"description": {
"type": "string",
"description": "Problem description"
},
"priority": {
"type": "string",
"description": "The priority value",
"enum": [
"None",
"Low",
"Medium",
"High",
"Critical"
]
},
"state": {
"type": "string",
"description": "Problem state"
},
"assignee": {
"type": "object",
"description": "The assignee value"
},
"category": {
"type": "object",
"description": "The category value"
}
},
"required": [
"name"
]
}
},
"required": [
"PCID",
"problem"
]
}
solarwinds_service_desk_service_management_create_release
Create a new release Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
release | object | Yes | — | The release value |
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{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"release": {
"type": "object",
"description": "The release value",
"properties": {
"name": {
"type": "string",
"description": "Release title"
},
"description": {
"type": "string",
"description": "Release description"
},
"state": {
"type": "string",
"description": "Release state"
},
"release_type": {
"type": "string",
"description": "Release type (e.g., Major, Minor, Emergency)"
},
"planned_start_date": {
"type": "string",
"description": "Planned Start Date"
},
"planned_end_date": {
"type": "string",
"description": "Planned End Date"
}
},
"required": [
"name"
]
}
},
"required": [
"PCID",
"release"
]
}
solarwinds_service_desk_service_management_delete_change
Delete a change Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
changeId | integer | Yes | — | The ID of the change |
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{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"changeId": {
"type": "integer",
"description": "The ID of the change"
}
},
"required": [
"PCID",
"changeId"
]
}
solarwinds_service_desk_service_management_delete_incident
Delete an incident Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
incidentId | integer | Yes | — | The ID of the incident |
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{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"incidentId": {
"type": "integer",
"description": "The ID of the incident"
}
},
"required": [
"PCID",
"incidentId"
]
}
solarwinds_service_desk_service_management_delete_problem
Delete a problem Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
problemId | integer | Yes | — | The ID of the problem |
Show inputSchema
Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"problemId": {
"type": "integer",
"description": "The ID of the problem"
}
},
"required": [
"PCID",
"problemId"
]
}
solarwinds_service_desk_service_management_delete_release
Delete a release Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
releaseId | integer | Yes | — | The ID of the release |
Show inputSchema
Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"releaseId": {
"type": "integer",
"description": "The ID of the release"
}
},
"required": [
"PCID",
"releaseId"
]
}
solarwinds_service_desk_service_management_get_change
Get a change by ID Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
changeId | integer | Yes | — | The ID of the change |
Show inputSchema
Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"changeId": {
"type": "integer",
"description": "The ID of the change"
}
},
"required": [
"PCID",
"changeId"
]
}
solarwinds_service_desk_service_management_get_incident
Get an incident by ID Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
incidentId | integer | Yes | — | The ID of the incident |
layout | string | No | — | Response layout. Use ‘long’ for full details |
Show inputSchema
Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"incidentId": {
"type": "integer",
"description": "The ID of the incident"
},
"layout": {
"type": "string",
"description": "Response layout. Use 'long' for full details",
"enum": [
"short",
"long"
]
}
},
"required": [
"PCID",
"incidentId"
]
}
solarwinds_service_desk_service_management_get_problem
Get a problem by ID Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
problemId | integer | Yes | — | The ID of the problem |
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Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"problemId": {
"type": "integer",
"description": "The ID of the problem"
}
},
"required": [
"PCID",
"problemId"
]
}
solarwinds_service_desk_service_management_get_release
Get a release by ID Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
releaseId | integer | Yes | — | The ID of the release |
Show inputSchema
Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"releaseId": {
"type": "integer",
"description": "The ID of the release"
}
},
"required": [
"PCID",
"releaseId"
]
}
solarwinds_service_desk_service_management_list_changes
List all changes Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
page | integer | No | — | Page number |
per_page | integer | No | — | Results per page (max 100) |
sort_by | string | No | — | Field to sort by |
sort_order | string | No | — | Sort order |
layout | string | No | — | Response layout |
Show inputSchema
Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"page": {
"type": "integer",
"description": "Page number"
},
"per_page": {
"type": "integer",
"description": "Results per page (max 100)"
},
"sort_by": {
"type": "string",
"description": "Field to sort by"
},
"sort_order": {
"type": "string",
"description": "Sort order",
"enum": [
"ASC",
"DESC"
]
},
"layout": {
"type": "string",
"description": "Response layout",
"enum": [
"short",
"long"
]
}
},
"required": [
"PCID"
]
}
solarwinds_service_desk_service_management_list_incident_comments
List comments on an incident Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
incidentId | integer | Yes | — | The ID of the incident |
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{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"incidentId": {
"type": "integer",
"description": "The ID of the incident"
}
},
"required": [
"PCID",
"incidentId"
]
}
solarwinds_service_desk_service_management_list_incidents
List all incidents Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
page | integer | No | — | Page number for pagination |
per_page | integer | No | — | Number of results per page (max 100) |
sort_by | string | No | — | Field to sort results by (e.g., created_at, updated_at, due_at, priority) |
sort_order | string | No | — | Sort order |
layout | string | No | — | Response layout. Use ‘long’ for full details including custom fields |
state[] | string | No | — | Filter by incident state (e.g., New, Assigned, Awaiting Input, On Hold, Resolved, Closed) |
priority[] | string | No | — | Filter by priority (e.g., None, Low, Medium, High, Critical) |
assignee[] | string | No | — | Filter by assignee email address |
category[] | string | No | — | Filter by category name |
created_at_from | string | No | — | Filter incidents created after this date (ISO 8601 format) |
created_at_to | string | No | — | Filter incidents created before this date (ISO 8601 format) |
Show inputSchema
Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"page": {
"type": "integer",
"description": "Page number for pagination"
},
"per_page": {
"type": "integer",
"description": "Number of results per page (max 100)"
},
"sort_by": {
"type": "string",
"description": "Field to sort results by (e.g., created_at, updated_at, due_at, priority)"
},
"sort_order": {
"type": "string",
"description": "Sort order",
"enum": [
"ASC",
"DESC"
]
},
"layout": {
"type": "string",
"description": "Response layout. Use 'long' for full details including custom fields",
"enum": [
"short",
"long"
]
},
"state[]": {
"type": "string",
"description": "Filter by incident state (e.g., New, Assigned, Awaiting Input, On Hold, Resolved, Closed)"
},
"priority[]": {
"type": "string",
"description": "Filter by priority (e.g., None, Low, Medium, High, Critical)"
},
"assignee[]": {
"type": "string",
"description": "Filter by assignee email address"
},
"category[]": {
"type": "string",
"description": "Filter by category name"
},
"created_at_from": {
"type": "string",
"description": "Filter incidents created after this date (ISO 8601 format)"
},
"created_at_to": {
"type": "string",
"description": "Filter incidents created before this date (ISO 8601 format)"
}
},
"required": [
"PCID"
]
}
solarwinds_service_desk_service_management_list_problems
List all problems Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
page | integer | No | — | Page number |
per_page | integer | No | — | Results per page (max 100) |
sort_by | string | No | — | Field to sort by |
sort_order | string | No | — | Sort order |
layout | string | No | — | Response layout |
Show inputSchema
Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"page": {
"type": "integer",
"description": "Page number"
},
"per_page": {
"type": "integer",
"description": "Results per page (max 100)"
},
"sort_by": {
"type": "string",
"description": "Field to sort by"
},
"sort_order": {
"type": "string",
"description": "Sort order",
"enum": [
"ASC",
"DESC"
]
},
"layout": {
"type": "string",
"description": "Response layout",
"enum": [
"short",
"long"
]
}
},
"required": [
"PCID"
]
}
solarwinds_service_desk_service_management_list_releases
List all releases Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
page | integer | No | — | Page number |
per_page | integer | No | — | Results per page (max 100) |
layout | string | No | — | Response layout |
Show inputSchema
Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"page": {
"type": "integer",
"description": "Page number"
},
"per_page": {
"type": "integer",
"description": "Results per page (max 100)"
},
"layout": {
"type": "string",
"description": "Response layout",
"enum": [
"short",
"long"
]
}
},
"required": [
"PCID"
]
}
solarwinds_service_desk_service_management_update_change
Update a change Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
changeId | integer | Yes | — | The ID of the change |
change | object | Yes | — | The change value |
Show inputSchema
Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"changeId": {
"type": "integer",
"description": "The ID of the change"
},
"change": {
"type": "object",
"description": "The change value",
"properties": {
"name": {
"type": "string",
"description": "The name value"
},
"description": {
"type": "string",
"description": "The description value"
},
"priority": {
"type": "string",
"description": "The priority value",
"enum": [
"None",
"Low",
"Medium",
"High",
"Critical"
]
},
"state": {
"type": "string",
"description": "The state value"
},
"change_type": {
"type": "string",
"description": "Change Type"
},
"risk": {
"type": "string",
"description": "The risk value"
},
"impact": {
"type": "string",
"description": "The impact value",
"enum": [
"None",
"Low",
"Medium",
"High"
]
}
}
}
},
"required": [
"PCID",
"changeId",
"change"
]
}
solarwinds_service_desk_service_management_update_incident
Update an incident Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
incidentId | integer | Yes | — | The ID of the incident |
incident | object | Yes | — | The incident value |
Show inputSchema
Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"incidentId": {
"type": "integer",
"description": "The ID of the incident"
},
"incident": {
"type": "object",
"description": "The incident value",
"properties": {
"name": {
"type": "string",
"description": "Title/subject of the incident"
},
"description": {
"type": "string",
"description": "Detailed description"
},
"priority": {
"type": "string",
"description": "The priority value",
"enum": [
"None",
"Low",
"Medium",
"High",
"Critical"
]
},
"state": {
"type": "string",
"description": "The state value",
"enum": [
"New",
"Assigned",
"Awaiting Input",
"On Hold",
"Resolved",
"Closed"
]
},
"assignee": {
"type": "object",
"description": "The assignee value"
},
"category": {
"type": "object",
"description": "The category value"
},
"due_at": {
"type": "string",
"description": "Due At"
},
"impact": {
"type": "string",
"description": "The impact value",
"enum": [
"None",
"Low",
"Medium",
"High"
]
},
"custom_fields_values": {
"type": "object",
"description": "Custom Fields Values"
}
}
}
},
"required": [
"PCID",
"incidentId",
"incident"
]
}
solarwinds_service_desk_service_management_update_problem
Update a problem Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
problemId | integer | Yes | — | The ID of the problem |
problem | object | Yes | — | The problem value |
Show inputSchema
Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"problemId": {
"type": "integer",
"description": "The ID of the problem"
},
"problem": {
"type": "object",
"description": "The problem value",
"properties": {
"name": {
"type": "string",
"description": "The name value"
},
"description": {
"type": "string",
"description": "The description value"
},
"priority": {
"type": "string",
"description": "The priority value",
"enum": [
"None",
"Low",
"Medium",
"High",
"Critical"
]
},
"state": {
"type": "string",
"description": "The state value"
},
"assignee": {
"type": "object",
"description": "The assignee value"
}
}
}
},
"required": [
"PCID",
"problemId",
"problem"
]
}
solarwinds_service_desk_service_management_update_release
Update a release Parameters:| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
releaseId | integer | Yes | — | The ID of the release |
release | object | Yes | — | The release value |
Show inputSchema
Show inputSchema
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"releaseId": {
"type": "integer",
"description": "The ID of the release"
},
"release": {
"type": "object",
"description": "The release value",
"properties": {
"name": {
"type": "string",
"description": "The name value"
},
"description": {
"type": "string",
"description": "The description value"
},
"state": {
"type": "string",
"description": "The state value"
},
"release_type": {
"type": "string",
"description": "Release Type"
}
}
}
},
"required": [
"PCID",
"releaseId",
"release"
]
}