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Server path: /solarwinds-service-desk-service-management | Type: Application | PCID required: Yes

Tools

ToolDescription
solarwinds_service_desk_service_management_create_changeCreate a new change
solarwinds_service_desk_service_management_create_incidentCreate a new incident
solarwinds_service_desk_service_management_create_incident_commentAdd a comment to an incident
solarwinds_service_desk_service_management_create_problemCreate a new problem
solarwinds_service_desk_service_management_create_releaseCreate a new release
solarwinds_service_desk_service_management_delete_changeDelete a change
solarwinds_service_desk_service_management_delete_incidentDelete an incident
solarwinds_service_desk_service_management_delete_problemDelete a problem
solarwinds_service_desk_service_management_delete_releaseDelete a release
solarwinds_service_desk_service_management_get_changeGet a change by ID
solarwinds_service_desk_service_management_get_incidentGet an incident by ID
solarwinds_service_desk_service_management_get_problemGet a problem by ID
solarwinds_service_desk_service_management_get_releaseGet a release by ID
solarwinds_service_desk_service_management_list_changesList all changes
solarwinds_service_desk_service_management_list_incident_commentsList comments on an incident
solarwinds_service_desk_service_management_list_incidentsList all incidents
solarwinds_service_desk_service_management_list_problemsList all problems
solarwinds_service_desk_service_management_list_releasesList all releases
solarwinds_service_desk_service_management_update_changeUpdate a change
solarwinds_service_desk_service_management_update_incidentUpdate an incident
solarwinds_service_desk_service_management_update_problemUpdate a problem
solarwinds_service_desk_service_management_update_releaseUpdate a release

solarwinds_service_desk_service_management_create_change

Create a new change Parameters:
ParameterTypeRequiredDefaultDescription
changeobjectYesThe change value

solarwinds_service_desk_service_management_create_incident

Create a new incident Parameters:
ParameterTypeRequiredDefaultDescription
incidentobjectYesThe incident value

solarwinds_service_desk_service_management_create_incident_comment

Add a comment to an incident Parameters:
ParameterTypeRequiredDefaultDescription
incidentIdintegerYesThe ID of the incident
commentobjectYesThe comment value

solarwinds_service_desk_service_management_create_problem

Create a new problem Parameters:
ParameterTypeRequiredDefaultDescription
problemobjectYesThe problem value

solarwinds_service_desk_service_management_create_release

Create a new release Parameters:
ParameterTypeRequiredDefaultDescription
releaseobjectYesThe release value

solarwinds_service_desk_service_management_delete_change

Delete a change Parameters:
ParameterTypeRequiredDefaultDescription
changeIdintegerYesThe ID of the change

solarwinds_service_desk_service_management_delete_incident

Delete an incident Parameters:
ParameterTypeRequiredDefaultDescription
incidentIdintegerYesThe ID of the incident

solarwinds_service_desk_service_management_delete_problem

Delete a problem Parameters:
ParameterTypeRequiredDefaultDescription
problemIdintegerYesThe ID of the problem

solarwinds_service_desk_service_management_delete_release

Delete a release Parameters:
ParameterTypeRequiredDefaultDescription
releaseIdintegerYesThe ID of the release

solarwinds_service_desk_service_management_get_change

Get a change by ID Parameters:
ParameterTypeRequiredDefaultDescription
changeIdintegerYesThe ID of the change

solarwinds_service_desk_service_management_get_incident

Get an incident by ID Parameters:
ParameterTypeRequiredDefaultDescription
incidentIdintegerYesThe ID of the incident
layoutstringNoResponse layout. Use ‘long’ for full details

solarwinds_service_desk_service_management_get_problem

Get a problem by ID Parameters:
ParameterTypeRequiredDefaultDescription
problemIdintegerYesThe ID of the problem

solarwinds_service_desk_service_management_get_release

Get a release by ID Parameters:
ParameterTypeRequiredDefaultDescription
releaseIdintegerYesThe ID of the release

solarwinds_service_desk_service_management_list_changes

List all changes Parameters:
ParameterTypeRequiredDefaultDescription
pageintegerNoPage number
per_pageintegerNoResults per page (max 100)
sort_bystringNoField to sort by
sort_orderstringNoSort order
layoutstringNoResponse layout

solarwinds_service_desk_service_management_list_incident_comments

List comments on an incident Parameters:
ParameterTypeRequiredDefaultDescription
incidentIdintegerYesThe ID of the incident

solarwinds_service_desk_service_management_list_incidents

List all incidents Parameters:
ParameterTypeRequiredDefaultDescription
pageintegerNoPage number for pagination
per_pageintegerNoNumber of results per page (max 100)
sort_bystringNoField to sort results by (e.g., created_at, updated_at, due_at, priority)
sort_orderstringNoSort order
layoutstringNoResponse layout. Use ‘long’ for full details including custom fields
state[]stringNoFilter by incident state (e.g., New, Assigned, Awaiting Input, On Hold, Resolved, Closed)
priority[]stringNoFilter by priority (e.g., None, Low, Medium, High, Critical)
assignee[]stringNoFilter by assignee email address
category[]stringNoFilter by category name
created_at_fromstringNoFilter incidents created after this date (ISO 8601 format)
created_at_tostringNoFilter incidents created before this date (ISO 8601 format)

solarwinds_service_desk_service_management_list_problems

List all problems Parameters:
ParameterTypeRequiredDefaultDescription
pageintegerNoPage number
per_pageintegerNoResults per page (max 100)
sort_bystringNoField to sort by
sort_orderstringNoSort order
layoutstringNoResponse layout

solarwinds_service_desk_service_management_list_releases

List all releases Parameters:
ParameterTypeRequiredDefaultDescription
pageintegerNoPage number
per_pageintegerNoResults per page (max 100)
layoutstringNoResponse layout

solarwinds_service_desk_service_management_update_change

Update a change Parameters:
ParameterTypeRequiredDefaultDescription
changeIdintegerYesThe ID of the change
changeobjectYesThe change value

solarwinds_service_desk_service_management_update_incident

Update an incident Parameters:
ParameterTypeRequiredDefaultDescription
incidentIdintegerYesThe ID of the incident
incidentobjectYesThe incident value

solarwinds_service_desk_service_management_update_problem

Update a problem Parameters:
ParameterTypeRequiredDefaultDescription
problemIdintegerYesThe ID of the problem
problemobjectYesThe problem value

solarwinds_service_desk_service_management_update_release

Update a release Parameters:
ParameterTypeRequiredDefaultDescription
releaseIdintegerYesThe ID of the release
releaseobjectYesThe release value