Support options and procedures for Pinkfish AI platform users
Pinkfish AI is committed to ensuring a seamless experience with our automation platform. If you have any questions, encounter issues, or require assistance, our Support Team is available to help.
The level of support provided is determined by the edition of the service plan you are subscribed to:
Enterprise customers receive enhanced support options:
Enterprise customers may designate up to three points of contact who are authorized to submit and track support tickets. Before reaching out to support, users are encouraged to consult the Documentation for common troubleshooting steps and guidance.
Support tickets should be submitted for the following types of inquiries:
To facilitate a timely resolution, support tickets should include the following details:
Support requests can be submitted through the following channels:
While Pinkfish AI maintains a Slack channel for select enterprise customers for general communications, all official support tickets must be tracked through support@pinkfish.ai.
For critical incidents that impact production workflows, please select the Urgent priority when submitting a ticket to ensure immediate attention.
For further assistance, please refer to our Documentation or contact your Pinkfish AI Account Manager.
Happy automating! 🚀
Support options and procedures for Pinkfish AI platform users
Pinkfish AI is committed to ensuring a seamless experience with our automation platform. If you have any questions, encounter issues, or require assistance, our Support Team is available to help.
The level of support provided is determined by the edition of the service plan you are subscribed to:
Enterprise customers receive enhanced support options:
Enterprise customers may designate up to three points of contact who are authorized to submit and track support tickets. Before reaching out to support, users are encouraged to consult the Documentation for common troubleshooting steps and guidance.
Support tickets should be submitted for the following types of inquiries:
To facilitate a timely resolution, support tickets should include the following details:
Support requests can be submitted through the following channels:
While Pinkfish AI maintains a Slack channel for select enterprise customers for general communications, all official support tickets must be tracked through support@pinkfish.ai.
For critical incidents that impact production workflows, please select the Urgent priority when submitting a ticket to ensure immediate attention.
For further assistance, please refer to our Documentation or contact your Pinkfish AI Account Manager.
Happy automating! 🚀