> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pinkfish.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# repairshopr-tickets

> RepairShopr Tickets - manage support tickets, canned responses, and ticket timers

**Server path:** `/repairshopr-tickets` | **Type:** Application | **PCID required:** Yes

## Tools

| Tool                                                                                                                                | Description                                     |
| ----------------------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------- |
| [`repairshopr_tickets_create_canned_responses`](#repairshopr_tickets_create_canned_responses)                                       | Creates a new Canned Response                   |
| [`repairshopr_tickets_create_new_ticket_forms_by_id_process_form`](#repairshopr_tickets_create_new_ticket_forms_by_id_process_form) | Creates a new Ticket for a Ticket Form          |
| [`repairshopr_tickets_create_tickets`](#repairshopr_tickets_create_tickets)                                                         | Creates a Ticket                                |
| [`repairshopr_tickets_create_tickets_by_id_add_line_item`](#repairshopr_tickets_create_tickets_by_id_add_line_item)                 | Creates a Ticket Line Item                      |
| [`repairshopr_tickets_create_tickets_by_id_attach_file_url`](#repairshopr_tickets_create_tickets_by_id_attach_file_url)             | Attach a file to a Ticket                       |
| [`repairshopr_tickets_create_tickets_by_id_charge_timer_entry`](#repairshopr_tickets_create_tickets_by_id_charge_timer_entry)       | Charges a Ticket Timer                          |
| [`repairshopr_tickets_create_tickets_by_id_comment`](#repairshopr_tickets_create_tickets_by_id_comment)                             | Adds a Comment to a Ticket                      |
| [`repairshopr_tickets_create_tickets_by_id_delete_attachment`](#repairshopr_tickets_create_tickets_by_id_delete_attachment)         | Deletes a Ticket Attachment                     |
| [`repairshopr_tickets_create_tickets_by_id_delete_timer_entry`](#repairshopr_tickets_create_tickets_by_id_delete_timer_entry)       | Deletes a Ticket Timer                          |
| [`repairshopr_tickets_create_tickets_by_id_print`](#repairshopr_tickets_create_tickets_by_id_print)                                 | Prints a Ticket by ID                           |
| [`repairshopr_tickets_create_tickets_by_id_remove_line_item`](#repairshopr_tickets_create_tickets_by_id_remove_line_item)           | Deletes a Ticket Line Item                      |
| [`repairshopr_tickets_create_tickets_by_id_timer_entry`](#repairshopr_tickets_create_tickets_by_id_timer_entry)                     | Create a Ticket Timer for a Ticket              |
| [`repairshopr_tickets_delete_by_id`](#repairshopr_tickets_delete_by_id)                                                             | Deletes a Ticket by ID                          |
| [`repairshopr_tickets_delete_canned_responses_by_id`](#repairshopr_tickets_delete_canned_responses_by_id)                           | Deletes a Canned Response                       |
| [`repairshopr_tickets_get_by_id`](#repairshopr_tickets_get_by_id)                                                                   | Retrieves a Ticket by ID                        |
| [`repairshopr_tickets_get_by_id_comments`](#repairshopr_tickets_get_by_id_comments)                                                 | Returns Comments for a Ticket                   |
| [`repairshopr_tickets_get_new_ticket_forms_by_id`](#repairshopr_tickets_get_new_ticket_forms_by_id)                                 | Retrieves a Ticket Form                         |
| [`repairshopr_tickets_list_canned_responses`](#repairshopr_tickets_list_canned_responses)                                           | Returns a list of Canned Responses with a query |
| [`repairshopr_tickets_list_canned_responses_settings`](#repairshopr_tickets_list_canned_responses_settings)                         | Returns the settings for Canned Responses       |
| [`repairshopr_tickets_list_new_ticket_forms`](#repairshopr_tickets_list_new_ticket_forms)                                           | Returns a paginated list of Ticket Forms        |
| [`repairshopr_tickets_list_ticket_timers`](#repairshopr_tickets_list_ticket_timers)                                                 | Returns a paginated list of Ticket Timers       |
| [`repairshopr_tickets_list_tickets`](#repairshopr_tickets_list_tickets)                                                             | Returns a paginated list of Tickets             |
| [`repairshopr_tickets_list_tickets_settings`](#repairshopr_tickets_list_tickets_settings)                                           | Returns Tickets Settings                        |
| [`repairshopr_tickets_update_canned_responses_by_id`](#repairshopr_tickets_update_canned_responses_by_id)                           | Updates a Canned Response                       |
| [`repairshopr_tickets_update_ticket_timers_by_id`](#repairshopr_tickets_update_ticket_timers_by_id)                                 | Update the billable property of a Ticket Timer  |
| [`repairshopr_tickets_update_tickets_by_id`](#repairshopr_tickets_update_tickets_by_id)                                             | Updates an existing Ticket by ID                |
| [`repairshopr_tickets_update_tickets_by_id_update_line_item`](#repairshopr_tickets_update_tickets_by_id_update_line_item)           | Updates an existing Ticket Line Item            |
| [`repairshopr_tickets_update_tickets_by_id_update_timer_entry`](#repairshopr_tickets_update_tickets_by_id_update_timer_entry)       | Updates an existing Ticket Timer                |

***

## repairshopr\_tickets\_create\_canned\_responses

Creates a new Canned Response

**Parameters:**

| Parameter                     | Type    | Required | Default | Description                 |
| ----------------------------- | ------- | -------- | ------- | --------------------------- |
| `body`                        | string  | Yes      | —       | The body value              |
| `canned_response_category_id` | integer | No       | —       | Canned Response Category Id |
| `subject`                     | string  | No       | —       | The subject value           |
| `title`                       | string  | Yes      | —       | The title value             |

<Expandable title="inputSchema">
  ```json theme={null}
  {
    "type": "object",
    "properties": {
      "PCID": {
        "type": "string",
        "description": "Pink Connect ID for the authenticated connection"
      },
      "body": {
        "type": "string",
        "description": "The body value"
      },
      "canned_response_category_id": {
        "type": "integer",
        "description": "Canned Response Category Id"
      },
      "subject": {
        "type": "string",
        "description": "The subject value"
      },
      "title": {
        "type": "string",
        "description": "The title value"
      }
    },
    "required": [
      "PCID",
      "body",
      "title"
    ]
  }
  ```
</Expandable>

***

## repairshopr\_tickets\_create\_new\_ticket\_forms\_by\_id\_process\_form

Creates a new Ticket for a Ticket Form

**Parameters:**

| Parameter          | Type    | Required | Default | Description            |
| ------------------ | ------- | -------- | ------- | ---------------------- |
| `id`               | integer | Yes      | —       | The id value           |
| `appointments`     | object  | No       | —       | The appointments value |
| `customer_details` | object  | No       | —       | Customer Details       |
| `ticket_details`   | object  | No       | —       | Ticket Details         |

<Expandable title="inputSchema">
  ```json theme={null}
  {
    "type": "object",
    "properties": {
      "PCID": {
        "type": "string",
        "description": "Pink Connect ID for the authenticated connection"
      },
      "id": {
        "type": "integer",
        "description": "The id value"
      },
      "appointments": {
        "type": "object",
        "description": "The appointments value",
        "properties": {
          "properties": {
            "type": "object",
            "description": "The properties value"
          },
          "summary": {
            "type": "string",
            "description": "The summary value"
          },
          "description": {
            "type": "string",
            "description": "The description value"
          },
          "location": {
            "type": "string",
            "description": "The location value"
          },
          "user_id": {
            "type": "integer",
            "description": "User Id"
          },
          "start_at": {
            "type": "string",
            "description": "Start At"
          },
          "end_at": {
            "type": "string",
            "description": "End At"
          }
        }
      },
      "customer_details": {
        "type": "object",
        "description": "Customer Details",
        "properties": {
          "firstname": {
            "type": "string",
            "description": "The firstname value"
          },
          "properties": {
            "type": "object",
            "description": "The properties value"
          },
          "lastname": {
            "type": "string",
            "description": "The lastname value"
          },
          "business_name": {
            "type": "string",
            "description": "Business Name"
          },
          "email": {
            "type": "string",
            "description": "The email value"
          },
          "phone": {
            "type": "string",
            "description": "The phone value"
          },
          "mobile": {
            "type": "string",
            "description": "The mobile value"
          },
          "address": {
            "type": "string",
            "description": "The address value"
          },
          "city": {
            "type": "string",
            "description": "The city value"
          },
          "state": {
            "type": "string",
            "description": "The state value"
          },
          "zip": {
            "type": "string",
            "description": "The zip value"
          },
          "get_sms": {
            "type": "boolean",
            "description": "Get Sms"
          },
          "opt_out": {
            "type": "boolean",
            "description": "Opt Out"
          },
          "no_email": {
            "type": "boolean",
            "description": "No Email"
          }
        }
      },
      "ticket_details": {
        "type": "object",
        "description": "Ticket Details",
        "properties": {
          "properties": {
            "type": "object",
            "description": "The properties value"
          },
          "subject": {
            "type": "string",
            "description": "The subject value"
          },
          "problem_type": {
            "type": "string",
            "description": "Problem Type"
          },
          "description": {
            "type": "string",
            "description": "The description value"
          },
          "do_not_email": {
            "type": "boolean",
            "description": "Do Not Email"
          }
        }
      }
    },
    "required": [
      "PCID",
      "id"
    ]
  }
  ```
</Expandable>

***

## repairshopr\_tickets\_create\_tickets

Creates a Ticket

**Parameters:**

| Parameter             | Type       | Required | Default | Description          |
| --------------------- | ---------- | -------- | ------- | -------------------- |
| `asset_ids`           | integer\[] | No       | —       | Asset Ids            |
| `comments_attributes` | object\[]  | No       | —       | Comments Attributes  |
| `contact_id`          | integer    | No       | —       | Contact Id           |
| `customer_id`         | integer    | No       | —       | Customer Id          |
| `due_date`            | string     | No       | —       | Due Date             |
| `end_at`              | string     | No       | —       | End At               |
| `location_id`         | integer    | No       | —       | Location Id          |
| `number`              | string     | No       | —       | The number value     |
| `outtake_form_data`   | string     | No       | —       | Outtake Form Data    |
| `outtake_form_date`   | string     | No       | —       | Outtake Form Date    |
| `outtake_form_name`   | string     | No       | —       | Outtake Form Name    |
| `priority`            | string     | No       | —       | The priority value   |
| `problem_type`        | string     | No       | —       | Problem Type         |
| `properties`          | object     | No       | —       | The properties value |
| `signature_data`      | string     | No       | —       | Signature Data       |
| `signature_name`      | string     | No       | —       | Signature Name       |
| `sla_id`              | integer    | No       | —       | Sla Id               |
| `start_at`            | string     | No       | —       | Start At             |
| `status`              | string     | No       | —       | The status value     |
| `subject`             | string     | No       | —       | The subject value    |
| `tag_list`            | string\[]  | No       | —       | Tag List             |
| `ticket_type_id`      | integer    | No       | —       | Ticket Type Id       |
| `user_id`             | integer    | No       | —       | User Id              |

<Expandable title="inputSchema">
  ```json theme={null}
  {
    "type": "object",
    "properties": {
      "PCID": {
        "type": "string",
        "description": "Pink Connect ID for the authenticated connection"
      },
      "asset_ids": {
        "type": "array",
        "items": {
          "type": "integer"
        },
        "description": "Asset Ids"
      },
      "comments_attributes": {
        "type": "array",
        "items": {
          "type": "object",
          "properties": {
            "subject": {
              "type": "string",
              "description": "The subject value"
            },
            "body": {
              "type": "string",
              "description": "The body value"
            },
            "hidden": {
              "type": "boolean",
              "description": "The hidden value"
            },
            "sms_body": {
              "type": "string",
              "description": "Sms Body"
            },
            "do_not_email": {
              "type": "boolean",
              "description": "Do Not Email"
            },
            "tech": {
              "type": "string",
              "description": "The tech value"
            }
          }
        },
        "description": "Comments Attributes"
      },
      "contact_id": {
        "type": "integer",
        "description": "Contact Id"
      },
      "customer_id": {
        "type": "integer",
        "description": "Customer Id"
      },
      "due_date": {
        "type": "string",
        "description": "Due Date"
      },
      "end_at": {
        "type": "string",
        "description": "End At"
      },
      "location_id": {
        "type": "integer",
        "description": "Location Id"
      },
      "number": {
        "type": "string",
        "description": "The number value"
      },
      "outtake_form_data": {
        "type": "string",
        "description": "Outtake Form Data"
      },
      "outtake_form_date": {
        "type": "string",
        "description": "Outtake Form Date"
      },
      "outtake_form_name": {
        "type": "string",
        "description": "Outtake Form Name"
      },
      "priority": {
        "type": "string",
        "description": "The priority value"
      },
      "problem_type": {
        "type": "string",
        "description": "Problem Type"
      },
      "properties": {
        "type": "object",
        "description": "The properties value"
      },
      "signature_data": {
        "type": "string",
        "description": "Signature Data"
      },
      "signature_name": {
        "type": "string",
        "description": "Signature Name"
      },
      "sla_id": {
        "type": "integer",
        "description": "Sla Id"
      },
      "start_at": {
        "type": "string",
        "description": "Start At"
      },
      "status": {
        "type": "string",
        "description": "The status value"
      },
      "subject": {
        "type": "string",
        "description": "The subject value"
      },
      "tag_list": {
        "type": "array",
        "items": {
          "type": "string"
        },
        "description": "Tag List"
      },
      "ticket_type_id": {
        "type": "integer",
        "description": "Ticket Type Id"
      },
      "user_id": {
        "type": "integer",
        "description": "User Id"
      }
    },
    "required": [
      "PCID"
    ]
  }
  ```
</Expandable>

***

## repairshopr\_tickets\_create\_tickets\_by\_id\_add\_line\_item

Creates a Ticket Line Item

**Parameters:**

| Parameter      | Type    | Required | Default | Description           |
| -------------- | ------- | -------- | ------- | --------------------- |
| `id`           | integer | Yes      | —       | The id value          |
| `description`  | string  | No       | —       | The description value |
| `name`         | string  | No       | —       | The name value        |
| `price_cost`   | number  | No       | —       | Price Cost            |
| `price_retail` | number  | No       | —       | Price Retail          |
| `product_id`   | integer | No       | —       | Product Id            |
| `quantity`     | number  | No       | —       | The quantity value    |
| `taxable`      | boolean | No       | —       | The taxable value     |
| `upc_code`     | string  | No       | —       | Upc Code              |

<Expandable title="inputSchema">
  ```json theme={null}
  {
    "type": "object",
    "properties": {
      "PCID": {
        "type": "string",
        "description": "Pink Connect ID for the authenticated connection"
      },
      "id": {
        "type": "integer",
        "description": "The id value"
      },
      "description": {
        "type": "string",
        "description": "The description value"
      },
      "name": {
        "type": "string",
        "description": "The name value"
      },
      "price_cost": {
        "type": "number",
        "description": "Price Cost"
      },
      "price_retail": {
        "type": "number",
        "description": "Price Retail"
      },
      "product_id": {
        "type": "integer",
        "description": "Product Id"
      },
      "quantity": {
        "type": "number",
        "description": "The quantity value"
      },
      "taxable": {
        "type": "boolean",
        "description": "The taxable value"
      },
      "upc_code": {
        "type": "string",
        "description": "Upc Code"
      }
    },
    "required": [
      "PCID",
      "id"
    ]
  }
  ```
</Expandable>

***

## repairshopr\_tickets\_create\_tickets\_by\_id\_attach\_file\_url

Attach a file to a Ticket

**Parameters:**

| Parameter | Type      | Required | Default | Description     |
| --------- | --------- | -------- | ------- | --------------- |
| `id`      | integer   | Yes      | —       | The id value    |
| `files`   | object\[] | No       | —       | The files value |

<Expandable title="inputSchema">
  ```json theme={null}
  {
    "type": "object",
    "properties": {
      "PCID": {
        "type": "string",
        "description": "Pink Connect ID for the authenticated connection"
      },
      "id": {
        "type": "integer",
        "description": "The id value"
      },
      "files": {
        "type": "array",
        "items": {
          "type": "object",
          "properties": {
            "url": {
              "type": "string",
              "description": "The url value"
            },
            "filename": {
              "type": "string",
              "description": "The filename value"
            }
          }
        },
        "description": "The files value"
      }
    },
    "required": [
      "PCID",
      "id"
    ]
  }
  ```
</Expandable>

***

## repairshopr\_tickets\_create\_tickets\_by\_id\_charge\_timer\_entry

Charges a Ticket Timer

**Parameters:**

| Parameter        | Type    | Required | Default | Description    |
| ---------------- | ------- | -------- | ------- | -------------- |
| `id`             | integer | Yes      | —       | The id value   |
| `timer_entry_id` | integer | Yes      | —       | Timer Entry Id |

<Expandable title="inputSchema">
  ```json theme={null}
  {
    "type": "object",
    "properties": {
      "PCID": {
        "type": "string",
        "description": "Pink Connect ID for the authenticated connection"
      },
      "id": {
        "type": "integer",
        "description": "The id value"
      },
      "timer_entry_id": {
        "type": "integer",
        "description": "Timer Entry Id"
      }
    },
    "required": [
      "PCID",
      "id",
      "timer_entry_id"
    ]
  }
  ```
</Expandable>

***

## repairshopr\_tickets\_create\_tickets\_by\_id\_comment

Adds a Comment to a Ticket

**Parameters:**

| Parameter      | Type    | Required | Default | Description       |
| -------------- | ------- | -------- | ------- | ----------------- |
| `id`           | integer | Yes      | —       | The id value      |
| `body`         | string  | No       | —       | The body value    |
| `do_not_email` | boolean | No       | —       | Do Not Email      |
| `hidden`       | boolean | No       | —       | The hidden value  |
| `sms_body`     | string  | No       | —       | Sms Body          |
| `subject`      | string  | No       | —       | The subject value |
| `tech`         | string  | No       | —       | The tech value    |

<Expandable title="inputSchema">
  ```json theme={null}
  {
    "type": "object",
    "properties": {
      "PCID": {
        "type": "string",
        "description": "Pink Connect ID for the authenticated connection"
      },
      "id": {
        "type": "integer",
        "description": "The id value"
      },
      "body": {
        "type": "string",
        "description": "The body value"
      },
      "do_not_email": {
        "type": "boolean",
        "description": "Do Not Email"
      },
      "hidden": {
        "type": "boolean",
        "description": "The hidden value"
      },
      "sms_body": {
        "type": "string",
        "description": "Sms Body"
      },
      "subject": {
        "type": "string",
        "description": "The subject value"
      },
      "tech": {
        "type": "string",
        "description": "The tech value"
      }
    },
    "required": [
      "PCID",
      "id"
    ]
  }
  ```
</Expandable>

***

## repairshopr\_tickets\_create\_tickets\_by\_id\_delete\_attachment

Deletes a Ticket Attachment

**Parameters:**

| Parameter       | Type    | Required | Default | Description   |
| --------------- | ------- | -------- | ------- | ------------- |
| `id`            | integer | Yes      | —       | The id value  |
| `attachment_id` | integer | Yes      | —       | Attachment Id |

<Expandable title="inputSchema">
  ```json theme={null}
  {
    "type": "object",
    "properties": {
      "PCID": {
        "type": "string",
        "description": "Pink Connect ID for the authenticated connection"
      },
      "id": {
        "type": "integer",
        "description": "The id value"
      },
      "attachment_id": {
        "type": "integer",
        "description": "Attachment Id"
      }
    },
    "required": [
      "PCID",
      "id",
      "attachment_id"
    ]
  }
  ```
</Expandable>

***

## repairshopr\_tickets\_create\_tickets\_by\_id\_delete\_timer\_entry

Deletes a Ticket Timer

**Parameters:**

| Parameter        | Type    | Required | Default | Description    |
| ---------------- | ------- | -------- | ------- | -------------- |
| `id`             | integer | Yes      | —       | The id value   |
| `timer_entry_id` | integer | Yes      | —       | Timer Entry Id |

<Expandable title="inputSchema">
  ```json theme={null}
  {
    "type": "object",
    "properties": {
      "PCID": {
        "type": "string",
        "description": "Pink Connect ID for the authenticated connection"
      },
      "id": {
        "type": "integer",
        "description": "The id value"
      },
      "timer_entry_id": {
        "type": "integer",
        "description": "Timer Entry Id"
      }
    },
    "required": [
      "PCID",
      "id",
      "timer_entry_id"
    ]
  }
  ```
</Expandable>

***

## repairshopr\_tickets\_create\_tickets\_by\_id\_print

Prints a Ticket by ID

**Parameters:**

| Parameter | Type    | Required | Default | Description  |
| --------- | ------- | -------- | ------- | ------------ |
| `id`      | integer | Yes      | —       | The id value |

<Expandable title="inputSchema">
  ```json theme={null}
  {
    "type": "object",
    "properties": {
      "PCID": {
        "type": "string",
        "description": "Pink Connect ID for the authenticated connection"
      },
      "id": {
        "type": "integer",
        "description": "The id value"
      }
    },
    "required": [
      "PCID",
      "id"
    ]
  }
  ```
</Expandable>

***

## repairshopr\_tickets\_create\_tickets\_by\_id\_remove\_line\_item

Deletes a Ticket Line Item

**Parameters:**

| Parameter             | Type    | Required | Default | Description         |
| --------------------- | ------- | -------- | ------- | ------------------- |
| `id`                  | integer | Yes      | —       | The id value        |
| `ticket_line_item_id` | integer | Yes      | —       | Ticket Line Item Id |

<Expandable title="inputSchema">
  ```json theme={null}
  {
    "type": "object",
    "properties": {
      "PCID": {
        "type": "string",
        "description": "Pink Connect ID for the authenticated connection"
      },
      "id": {
        "type": "integer",
        "description": "The id value"
      },
      "ticket_line_item_id": {
        "type": "integer",
        "description": "Ticket Line Item Id"
      }
    },
    "required": [
      "PCID",
      "id",
      "ticket_line_item_id"
    ]
  }
  ```
</Expandable>

***

## repairshopr\_tickets\_create\_tickets\_by\_id\_timer\_entry

Create a Ticket Timer for a Ticket

**Parameters:**

| Parameter          | Type    | Required | Default | Description             |
| ------------------ | ------- | -------- | ------- | ----------------------- |
| `id`               | integer | Yes      | —       | The id value            |
| `duration_minutes` | integer | No       | —       | Duration Minutes        |
| `end_at`           | string  | No       | —       | End At                  |
| `notes`            | string  | No       | —       | The notes value         |
| `product_id`       | integer | No       | —       | Product Id              |
| `start_at`         | string  | No       | —       | Start At                |
| `user_id`          | integer | No       | —       | Current user by default |

<Expandable title="inputSchema">
  ```json theme={null}
  {
    "type": "object",
    "properties": {
      "PCID": {
        "type": "string",
        "description": "Pink Connect ID for the authenticated connection"
      },
      "id": {
        "type": "integer",
        "description": "The id value"
      },
      "duration_minutes": {
        "type": "integer",
        "description": "Duration Minutes"
      },
      "end_at": {
        "type": "string",
        "description": "End At"
      },
      "notes": {
        "type": "string",
        "description": "The notes value"
      },
      "product_id": {
        "type": "integer",
        "description": "Product Id"
      },
      "start_at": {
        "type": "string",
        "description": "Start At"
      },
      "user_id": {
        "type": "integer",
        "description": "Current user by default"
      }
    },
    "required": [
      "PCID",
      "id"
    ]
  }
  ```
</Expandable>

***

## repairshopr\_tickets\_delete\_by\_id

Deletes a Ticket by ID

**Parameters:**

| Parameter | Type    | Required | Default | Description  |
| --------- | ------- | -------- | ------- | ------------ |
| `id`      | integer | Yes      | —       | The id value |

<Expandable title="inputSchema">
  ```json theme={null}
  {
    "type": "object",
    "properties": {
      "PCID": {
        "type": "string",
        "description": "Pink Connect ID for the authenticated connection"
      },
      "id": {
        "type": "integer",
        "description": "The id value"
      }
    },
    "required": [
      "PCID",
      "id"
    ]
  }
  ```
</Expandable>

***

## repairshopr\_tickets\_delete\_canned\_responses\_by\_id

Deletes a Canned Response

**Parameters:**

| Parameter | Type    | Required | Default | Description  |
| --------- | ------- | -------- | ------- | ------------ |
| `id`      | integer | Yes      | —       | The id value |

<Expandable title="inputSchema">
  ```json theme={null}
  {
    "type": "object",
    "properties": {
      "PCID": {
        "type": "string",
        "description": "Pink Connect ID for the authenticated connection"
      },
      "id": {
        "type": "integer",
        "description": "The id value"
      }
    },
    "required": [
      "PCID",
      "id"
    ]
  }
  ```
</Expandable>

***

## repairshopr\_tickets\_get\_by\_id

Retrieves a Ticket by ID

**Parameters:**

| Parameter | Type    | Required | Default | Description  |
| --------- | ------- | -------- | ------- | ------------ |
| `id`      | integer | Yes      | —       | The id value |

<Expandable title="inputSchema">
  ```json theme={null}
  {
    "type": "object",
    "properties": {
      "PCID": {
        "type": "string",
        "description": "Pink Connect ID for the authenticated connection"
      },
      "id": {
        "type": "integer",
        "description": "The id value"
      }
    },
    "required": [
      "PCID",
      "id"
    ]
  }
  ```
</Expandable>

***

## repairshopr\_tickets\_get\_by\_id\_comments

Returns Comments for a Ticket

**Parameters:**

| Parameter        | Type    | Required | Default | Description                                                                                                                              |
| ---------------- | ------- | -------- | ------- | ---------------------------------------------------------------------------------------------------------------------------------------- |
| `id`             | integer | Yes      | —       | The id value                                                                                                                             |
| `sort_by`        | string  | No       | —       | Sort by field, created\_at or updated\_at                                                                                                |
| `sort_direction` | string  | No       | —       | Sort direction, ASC or DESC                                                                                                              |
| `created_after`  | string  | No       | —       | Filter comments created after this date                                                                                                  |
| `created_before` | string  | No       | —       | Filter comments created before this date                                                                                                 |
| `updated_after`  | string  | No       | —       | Filter comments updated after this date                                                                                                  |
| `updated_before` | string  | No       | —       | Filter comments updated before this date                                                                                                 |
| `page`           | integer | No       | —       | Returns provided page of results, each page contains 10 comments by default, default can be changed by setting the 'per\_page' parameter |
| `per_page`       | integer | No       | —       | Sets the number of comments per page, default is 10                                                                                      |
| `comment_format` | string  | No       | —       | Returns comments in the specified format. Allowed values: 'plaintext', 'richtext', 'original'. Defaults to 'plaintext'.                  |

<Expandable title="inputSchema">
  ```json theme={null}
  {
    "type": "object",
    "properties": {
      "PCID": {
        "type": "string",
        "description": "Pink Connect ID for the authenticated connection"
      },
      "id": {
        "type": "integer",
        "description": "The id value"
      },
      "sort_by": {
        "type": "string",
        "description": "Sort by field, created_at or updated_at"
      },
      "sort_direction": {
        "type": "string",
        "description": "Sort direction, ASC or DESC"
      },
      "created_after": {
        "type": "string",
        "description": "Filter comments created after this date"
      },
      "created_before": {
        "type": "string",
        "description": "Filter comments created before this date"
      },
      "updated_after": {
        "type": "string",
        "description": "Filter comments updated after this date"
      },
      "updated_before": {
        "type": "string",
        "description": "Filter comments updated before this date"
      },
      "page": {
        "type": "integer",
        "description": "Returns provided page of results, each page contains 10 comments by default, default can be changed by setting the 'per_page' parameter"
      },
      "per_page": {
        "type": "integer",
        "description": "Sets the number of comments per page, default is 10"
      },
      "comment_format": {
        "type": "string",
        "description": "Returns comments in the specified format. Allowed values: 'plaintext', 'richtext', 'original'. Defaults to 'plaintext'."
      }
    },
    "required": [
      "PCID",
      "id"
    ]
  }
  ```
</Expandable>

***

## repairshopr\_tickets\_get\_new\_ticket\_forms\_by\_id

Retrieves a Ticket Form

**Parameters:**

| Parameter | Type    | Required | Default | Description  |
| --------- | ------- | -------- | ------- | ------------ |
| `id`      | integer | Yes      | —       | The id value |

<Expandable title="inputSchema">
  ```json theme={null}
  {
    "type": "object",
    "properties": {
      "PCID": {
        "type": "string",
        "description": "Pink Connect ID for the authenticated connection"
      },
      "id": {
        "type": "integer",
        "description": "The id value"
      }
    },
    "required": [
      "PCID",
      "id"
    ]
  }
  ```
</Expandable>

***

## repairshopr\_tickets\_list\_canned\_responses

Returns a list of Canned Responses with a query

**Parameters:**

| Parameter | Type   | Required | Default | Description  |
| --------- | ------ | -------- | ------- | ------------ |
| `query`   | string | No       | —       | Search query |

<Expandable title="inputSchema">
  ```json theme={null}
  {
    "type": "object",
    "properties": {
      "PCID": {
        "type": "string",
        "description": "Pink Connect ID for the authenticated connection"
      },
      "query": {
        "type": "string",
        "description": "Search query"
      }
    },
    "required": [
      "PCID"
    ]
  }
  ```
</Expandable>

***

## repairshopr\_tickets\_list\_canned\_responses\_settings

Returns the settings for Canned Responses

<Expandable title="inputSchema">
  ```json theme={null}
  {
    "type": "object",
    "properties": {
      "PCID": {
        "type": "string",
        "description": "Pink Connect ID for the authenticated connection"
      }
    },
    "required": [
      "PCID"
    ]
  }
  ```
</Expandable>

***

## repairshopr\_tickets\_list\_new\_ticket\_forms

Returns a paginated list of Ticket Forms

<Expandable title="inputSchema">
  ```json theme={null}
  {
    "type": "object",
    "properties": {
      "PCID": {
        "type": "string",
        "description": "Pink Connect ID for the authenticated connection"
      }
    },
    "required": [
      "PCID"
    ]
  }
  ```
</Expandable>

***

## repairshopr\_tickets\_list\_ticket\_timers

Returns a paginated list of Ticket Timers

**Parameters:**

| Parameter       | Type    | Required | Default | Description                                                         |
| --------------- | ------- | -------- | ------- | ------------------------------------------------------------------- |
| `created_at_lt` | string  | No       | —       | Returns Ticket Timers created before the date. Example "2019-01-22" |
| `created_at_gt` | string  | No       | —       | Returns Ticket Timers created after the date. Example "2019-12-22"  |
| `page`          | integer | No       | —       | Returns provided page of results, each 'page' contains 25 results   |

<Expandable title="inputSchema">
  ```json theme={null}
  {
    "type": "object",
    "properties": {
      "PCID": {
        "type": "string",
        "description": "Pink Connect ID for the authenticated connection"
      },
      "created_at_lt": {
        "type": "string",
        "description": "Returns Ticket Timers created before the date. Example \"2019-01-22\""
      },
      "created_at_gt": {
        "type": "string",
        "description": "Returns Ticket Timers created after the date. Example \"2019-12-22\""
      },
      "page": {
        "type": "integer",
        "description": "Returns provided page of results, each 'page' contains 25 results"
      }
    },
    "required": [
      "PCID"
    ]
  }
  ```
</Expandable>

***

## repairshopr\_tickets\_list\_tickets

Returns a paginated list of Tickets

**Parameters:**

| Parameter          | Type    | Required | Default | Description                                                                                                                                                                                                                                  |
| ------------------ | ------- | -------- | ------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| `customer_id`      | integer | No       | —       | Any Ticket with customer\_id equal to the parameter.                                                                                                                                                                                         |
| `contact_id`       | integer | No       | —       | Any Ticket with contact\_id equal to the parameter.                                                                                                                                                                                          |
| `number`           | string  | No       | —       | Any Ticket with number equal to the parameter.                                                                                                                                                                                               |
| `resolved_after`   | string  | No       | —       | Returns Tickets resolved after the date. Example "2019-01-23".                                                                                                                                                                               |
| `created_after`    | string  | No       | —       | Returns Tickets created after the date. Example "2019-02-25".                                                                                                                                                                                |
| `since_updated_at` | string  | No       | —       | Returns Tickets updated after the date. Example "2019-02-25".                                                                                                                                                                                |
| `status`           | string  | No       | —       | Any Ticket with status equal to the parameter. Examples "New", "In Progress", "Resolved", "Invoiced", "Waiting for Parts", "Waiting on Customer", "Scheduled", "Customer Reply", "Not Closed".                                               |
| `query`            | string  | No       | —       | Search query                                                                                                                                                                                                                                 |
| `user_id`          | integer | No       | —       | Any Ticket assigned to a User ID                                                                                                                                                                                                             |
| `mine`             | boolean | No       | —       | Any Ticket assigned to the current user                                                                                                                                                                                                      |
| `ticket_search_id` | integer | No       | —       | Returns results of a Ticket Search                                                                                                                                                                                                           |
| `page`             | integer | No       | —       | Returns provided page of results, each 'page' contains 25 results                                                                                                                                                                            |
| `comment_format`   | string  | No       | —       | Returns comments in the specified format. Allowed values: 'plaintext', 'richtext', 'original'. Defaults to 'plaintext'.                                                                                                                      |
| `all_comments`     | boolean | No       | —       | (DEPRICATED PARAM) When set to true includes all ticket comments in the response.  When set to false, only the initial comment is returned. Defaults to true, but WILL DEFAULT TO FALSE as of March 11, 2026.  Param will be sunset in 2026. |

<Expandable title="inputSchema">
  ```json theme={null}
  {
    "type": "object",
    "properties": {
      "PCID": {
        "type": "string",
        "description": "Pink Connect ID for the authenticated connection"
      },
      "customer_id": {
        "type": "integer",
        "description": "Any Ticket with customer_id equal to the parameter."
      },
      "contact_id": {
        "type": "integer",
        "description": "Any Ticket with contact_id equal to the parameter."
      },
      "number": {
        "type": "string",
        "description": "Any Ticket with number equal to the parameter."
      },
      "resolved_after": {
        "type": "string",
        "description": "Returns Tickets resolved after the date. Example \"2019-01-23\"."
      },
      "created_after": {
        "type": "string",
        "description": "Returns Tickets created after the date. Example \"2019-02-25\"."
      },
      "since_updated_at": {
        "type": "string",
        "description": "Returns Tickets updated after the date. Example \"2019-02-25\"."
      },
      "status": {
        "type": "string",
        "description": "Any Ticket with status equal to the parameter. Examples \"New\", \"In Progress\", \"Resolved\", \"Invoiced\", \"Waiting for Parts\", \"Waiting on Customer\", \"Scheduled\", \"Customer Reply\", \"Not Closed\"."
      },
      "query": {
        "type": "string",
        "description": "Search query"
      },
      "user_id": {
        "type": "integer",
        "description": "Any Ticket assigned to a User ID"
      },
      "mine": {
        "type": "boolean",
        "description": "Any Ticket assigned to the current user"
      },
      "ticket_search_id": {
        "type": "integer",
        "description": "Returns results of a Ticket Search"
      },
      "page": {
        "type": "integer",
        "description": "Returns provided page of results, each 'page' contains 25 results"
      },
      "comment_format": {
        "type": "string",
        "description": "Returns comments in the specified format. Allowed values: 'plaintext', 'richtext', 'original'. Defaults to 'plaintext'."
      },
      "all_comments": {
        "type": "boolean",
        "description": "(DEPRICATED PARAM) When set to true includes all ticket comments in the response.  When set to false, only the initial comment is returned. Defaults to true, but WILL DEFAULT TO FALSE as of March 11, 2026.  Param will be sunset in 2026."
      }
    },
    "required": [
      "PCID"
    ]
  }
  ```
</Expandable>

***

## repairshopr\_tickets\_list\_tickets\_settings

Returns Tickets Settings

<Expandable title="inputSchema">
  ```json theme={null}
  {
    "type": "object",
    "properties": {
      "PCID": {
        "type": "string",
        "description": "Pink Connect ID for the authenticated connection"
      }
    },
    "required": [
      "PCID"
    ]
  }
  ```
</Expandable>

***

## repairshopr\_tickets\_update\_canned\_responses\_by\_id

Updates a Canned Response

**Parameters:**

| Parameter                     | Type    | Required | Default | Description                 |
| ----------------------------- | ------- | -------- | ------- | --------------------------- |
| `id`                          | integer | Yes      | —       | The id value                |
| `body`                        | string  | No       | —       | The body value              |
| `canned_response_category_id` | integer | No       | —       | Canned Response Category Id |
| `subject`                     | string  | No       | —       | The subject value           |
| `title`                       | string  | No       | —       | The title value             |

<Expandable title="inputSchema">
  ```json theme={null}
  {
    "type": "object",
    "properties": {
      "PCID": {
        "type": "string",
        "description": "Pink Connect ID for the authenticated connection"
      },
      "id": {
        "type": "integer",
        "description": "The id value"
      },
      "body": {
        "type": "string",
        "description": "The body value"
      },
      "canned_response_category_id": {
        "type": "integer",
        "description": "Canned Response Category Id"
      },
      "subject": {
        "type": "string",
        "description": "The subject value"
      },
      "title": {
        "type": "string",
        "description": "The title value"
      }
    },
    "required": [
      "PCID",
      "id"
    ]
  }
  ```
</Expandable>

***

## repairshopr\_tickets\_update\_ticket\_timers\_by\_id

Update the billable property of a Ticket Timer

**Parameters:**

| Parameter  | Type    | Required | Default | Description        |
| ---------- | ------- | -------- | ------- | ------------------ |
| `id`       | integer | Yes      | —       | The id value       |
| `billable` | boolean | Yes      | —       | The billable value |

<Expandable title="inputSchema">
  ```json theme={null}
  {
    "type": "object",
    "properties": {
      "PCID": {
        "type": "string",
        "description": "Pink Connect ID for the authenticated connection"
      },
      "id": {
        "type": "integer",
        "description": "The id value"
      },
      "billable": {
        "type": "boolean",
        "description": "The billable value"
      }
    },
    "required": [
      "PCID",
      "id",
      "billable"
    ]
  }
  ```
</Expandable>

***

## repairshopr\_tickets\_update\_tickets\_by\_id

Updates an existing Ticket by ID

**Parameters:**

| Parameter             | Type       | Required | Default | Description          |
| --------------------- | ---------- | -------- | ------- | -------------------- |
| `id`                  | integer    | Yes      | —       | The id value         |
| `asset_ids`           | integer\[] | No       | —       | Asset Ids            |
| `comments_attributes` | object\[]  | No       | —       | Comments Attributes  |
| `contact_id`          | integer    | No       | —       | Contact Id           |
| `customer_id`         | integer    | No       | —       | Customer Id          |
| `due_date`            | string     | No       | —       | Due Date             |
| `end_at`              | string     | No       | —       | End At               |
| `location_id`         | integer    | No       | —       | Location Id          |
| `number`              | string     | No       | —       | The number value     |
| `outtake_form_data`   | string     | No       | —       | Outtake Form Data    |
| `outtake_form_date`   | string     | No       | —       | Outtake Form Date    |
| `outtake_form_name`   | string     | No       | —       | Outtake Form Name    |
| `priority`            | string     | No       | —       | The priority value   |
| `problem_type`        | string     | No       | —       | Problem Type         |
| `properties`          | object     | No       | —       | The properties value |
| `signature_data`      | string     | No       | —       | Signature Data       |
| `signature_name`      | string     | No       | —       | Signature Name       |
| `sla_id`              | integer    | No       | —       | Sla Id               |
| `start_at`            | string     | No       | —       | Start At             |
| `status`              | string     | No       | —       | The status value     |
| `subject`             | string     | No       | —       | The subject value    |
| `tag_list`            | string\[]  | No       | —       | Tag List             |
| `ticket_type_id`      | integer    | No       | —       | Ticket Type Id       |
| `user_id`             | integer    | No       | —       | User Id              |

<Expandable title="inputSchema">
  ```json theme={null}
  {
    "type": "object",
    "properties": {
      "PCID": {
        "type": "string",
        "description": "Pink Connect ID for the authenticated connection"
      },
      "id": {
        "type": "integer",
        "description": "The id value"
      },
      "asset_ids": {
        "type": "array",
        "items": {
          "type": "integer"
        },
        "description": "Asset Ids"
      },
      "comments_attributes": {
        "type": "array",
        "items": {
          "type": "object",
          "properties": {
            "subject": {
              "type": "string",
              "description": "The subject value"
            },
            "body": {
              "type": "string",
              "description": "The body value"
            },
            "hidden": {
              "type": "boolean",
              "description": "The hidden value"
            },
            "sms_body": {
              "type": "string",
              "description": "Sms Body"
            },
            "do_not_email": {
              "type": "boolean",
              "description": "Do Not Email"
            },
            "tech": {
              "type": "string",
              "description": "The tech value"
            }
          }
        },
        "description": "Comments Attributes"
      },
      "contact_id": {
        "type": "integer",
        "description": "Contact Id"
      },
      "customer_id": {
        "type": "integer",
        "description": "Customer Id"
      },
      "due_date": {
        "type": "string",
        "description": "Due Date"
      },
      "end_at": {
        "type": "string",
        "description": "End At"
      },
      "location_id": {
        "type": "integer",
        "description": "Location Id"
      },
      "number": {
        "type": "string",
        "description": "The number value"
      },
      "outtake_form_data": {
        "type": "string",
        "description": "Outtake Form Data"
      },
      "outtake_form_date": {
        "type": "string",
        "description": "Outtake Form Date"
      },
      "outtake_form_name": {
        "type": "string",
        "description": "Outtake Form Name"
      },
      "priority": {
        "type": "string",
        "description": "The priority value"
      },
      "problem_type": {
        "type": "string",
        "description": "Problem Type"
      },
      "properties": {
        "type": "object",
        "description": "The properties value"
      },
      "signature_data": {
        "type": "string",
        "description": "Signature Data"
      },
      "signature_name": {
        "type": "string",
        "description": "Signature Name"
      },
      "sla_id": {
        "type": "integer",
        "description": "Sla Id"
      },
      "start_at": {
        "type": "string",
        "description": "Start At"
      },
      "status": {
        "type": "string",
        "description": "The status value"
      },
      "subject": {
        "type": "string",
        "description": "The subject value"
      },
      "tag_list": {
        "type": "array",
        "items": {
          "type": "string"
        },
        "description": "Tag List"
      },
      "ticket_type_id": {
        "type": "integer",
        "description": "Ticket Type Id"
      },
      "user_id": {
        "type": "integer",
        "description": "User Id"
      }
    },
    "required": [
      "PCID",
      "id"
    ]
  }
  ```
</Expandable>

***

## repairshopr\_tickets\_update\_tickets\_by\_id\_update\_line\_item

Updates an existing Ticket Line Item

**Parameters:**

| Parameter             | Type    | Required | Default | Description           |
| --------------------- | ------- | -------- | ------- | --------------------- |
| `id`                  | integer | Yes      | —       | The id value          |
| `description`         | string  | No       | —       | The description value |
| `name`                | string  | No       | —       | The name value        |
| `price_cost`          | number  | No       | —       | Price Cost            |
| `price_retail`        | number  | No       | —       | Price Retail          |
| `product_id`          | integer | No       | —       | Product Id            |
| `quantity`            | number  | No       | —       | The quantity value    |
| `taxable`             | boolean | No       | —       | The taxable value     |
| `ticket_line_item_id` | integer | No       | —       | Ticket Line Item Id   |
| `upc_code`            | string  | No       | —       | Upc Code              |

<Expandable title="inputSchema">
  ```json theme={null}
  {
    "type": "object",
    "properties": {
      "PCID": {
        "type": "string",
        "description": "Pink Connect ID for the authenticated connection"
      },
      "id": {
        "type": "integer",
        "description": "The id value"
      },
      "description": {
        "type": "string",
        "description": "The description value"
      },
      "name": {
        "type": "string",
        "description": "The name value"
      },
      "price_cost": {
        "type": "number",
        "description": "Price Cost"
      },
      "price_retail": {
        "type": "number",
        "description": "Price Retail"
      },
      "product_id": {
        "type": "integer",
        "description": "Product Id"
      },
      "quantity": {
        "type": "number",
        "description": "The quantity value"
      },
      "taxable": {
        "type": "boolean",
        "description": "The taxable value"
      },
      "ticket_line_item_id": {
        "type": "integer",
        "description": "Ticket Line Item Id"
      },
      "upc_code": {
        "type": "string",
        "description": "Upc Code"
      }
    },
    "required": [
      "PCID",
      "id"
    ]
  }
  ```
</Expandable>

***

## repairshopr\_tickets\_update\_tickets\_by\_id\_update\_timer\_entry

Updates an existing Ticket Timer

**Parameters:**

| Parameter          | Type    | Required | Default | Description             |
| ------------------ | ------- | -------- | ------- | ----------------------- |
| `id`               | integer | Yes      | —       | The id value            |
| `duration_minutes` | integer | No       | —       | Duration Minutes        |
| `notes`            | string  | No       | —       | The notes value         |
| `product_id`       | integer | No       | —       | Product Id              |
| `start_at`         | string  | No       | —       | Start At                |
| `timer_entry_id`   | integer | No       | —       | Timer Entry Id          |
| `user_id`          | integer | No       | —       | Current user by default |

<Expandable title="inputSchema">
  ```json theme={null}
  {
    "type": "object",
    "properties": {
      "PCID": {
        "type": "string",
        "description": "Pink Connect ID for the authenticated connection"
      },
      "id": {
        "type": "integer",
        "description": "The id value"
      },
      "duration_minutes": {
        "type": "integer",
        "description": "Duration Minutes"
      },
      "notes": {
        "type": "string",
        "description": "The notes value"
      },
      "product_id": {
        "type": "integer",
        "description": "Product Id"
      },
      "start_at": {
        "type": "string",
        "description": "Start At"
      },
      "timer_entry_id": {
        "type": "integer",
        "description": "Timer Entry Id"
      },
      "user_id": {
        "type": "integer",
        "description": "Current user by default"
      }
    },
    "required": [
      "PCID",
      "id"
    ]
  }
  ```
</Expandable>