> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pinkfish.ai/llms.txt
> Use this file to discover all available pages before exploring further.
# haloitsm-tickets
> HaloITSM Tickets - Create, update, search tickets, manage actions, statuses, priorities, categories, and canned responses
**Server path:** `/haloitsm-tickets` | **Type:** Application | **PCID required:** Yes
## Tools
| Tool | Description |
| ------------------------------------------------------------------------------------------------------- | -------------------------- |
| [`haloitsm_tickets_create_actions`](#haloitsm_tickets_create_actions) | POST /Actions |
| [`haloitsm_tickets_create_canned_text`](#haloitsm_tickets_create_canned_text) | POST /CannedText |
| [`haloitsm_tickets_create_category`](#haloitsm_tickets_create_category) | POST /Category |
| [`haloitsm_tickets_create_priority`](#haloitsm_tickets_create_priority) | POST /Priority |
| [`haloitsm_tickets_create_status`](#haloitsm_tickets_create_status) | POST /Status |
| [`haloitsm_tickets_create_tickets`](#haloitsm_tickets_create_tickets) | POST /Tickets |
| [`haloitsm_tickets_delete_actions_by_id`](#haloitsm_tickets_delete_actions_by_id) | DELETE /Actions/\{id} |
| [`haloitsm_tickets_delete_by_id`](#haloitsm_tickets_delete_by_id) | Delete one Faults |
| [`haloitsm_tickets_delete_canned_text_by_id`](#haloitsm_tickets_delete_canned_text_by_id) | DELETE /CannedText/\{id} |
| [`haloitsm_tickets_delete_category_by_id`](#haloitsm_tickets_delete_category_by_id) | DELETE /Category/\{id} |
| [`haloitsm_tickets_delete_priority_by_id`](#haloitsm_tickets_delete_priority_by_id) | DELETE /Priority/\{id} |
| [`haloitsm_tickets_delete_status_by_id`](#haloitsm_tickets_delete_status_by_id) | DELETE /Status/\{id} |
| [`haloitsm_tickets_favourite_canned_text_favourite`](#haloitsm_tickets_favourite_canned_text_favourite) | POST /CannedText/favourite |
| [`haloitsm_tickets_get_actions_by_id`](#haloitsm_tickets_get_actions_by_id) | Get one Actions |
| [`haloitsm_tickets_get_by_id`](#haloitsm_tickets_get_by_id) | Get one Faults |
| [`haloitsm_tickets_get_canned_text_by_id`](#haloitsm_tickets_get_canned_text_by_id) | Get one CannedText |
| [`haloitsm_tickets_get_category_by_id`](#haloitsm_tickets_get_category_by_id) | Get one CategoryDetail |
| [`haloitsm_tickets_get_priority_by_id`](#haloitsm_tickets_get_priority_by_id) | Get one Policy |
| [`haloitsm_tickets_get_status_by_id`](#haloitsm_tickets_get_status_by_id) | Get one TStatus |
| [`haloitsm_tickets_list_actions`](#haloitsm_tickets_list_actions) | List of Actions |
| [`haloitsm_tickets_list_canned_text`](#haloitsm_tickets_list_canned_text) | List of CannedText |
| [`haloitsm_tickets_list_category`](#haloitsm_tickets_list_category) | List of CategoryDetail |
| [`haloitsm_tickets_list_priority`](#haloitsm_tickets_list_priority) | List of Policy |
| [`haloitsm_tickets_list_status`](#haloitsm_tickets_list_status) | List of TStatus |
| [`haloitsm_tickets_list_tickets`](#haloitsm_tickets_list_tickets) | List of Faults |
| [`haloitsm_tickets_reaction_actions_reaction`](#haloitsm_tickets_reaction_actions_reaction) | POST /Actions/reaction |
| [`haloitsm_tickets_review_actions_review`](#haloitsm_tickets_review_actions_review) | POST /Actions/Review |
| [`haloitsm_tickets_view_tickets_view`](#haloitsm_tickets_view_tickets_view) | POST /Tickets/View |
| [`haloitsm_tickets_vote_tickets_vote`](#haloitsm_tickets_vote_tickets_vote) | POST /Tickets/vote |
***
## haloitsm\_tickets\_create\_actions
POST /Actions
**Parameters:**
| Parameter | Type | Required | Default | Description |
| --------- | --------- | -------- | ------- | ------------ |
| `body` | object\[] | No | — | Request body |
```json theme={null}
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"body": {
"type": "array",
"items": {
"type": "object",
"properties": {
"ticket_id": {
"type": "integer",
"format": "int32",
"description": "Ticket Id"
},
"id": {
"type": "integer",
"format": "int32",
"description": "The id value"
},
"outcome": {
"type": "string",
"description": "The outcome value"
},
"who_type": {
"type": "integer",
"format": "int32",
"description": "Who Type"
},
"who_imgpath": {
"type": "string",
"description": "Who Imgpath"
},
"who_agentid": {
"type": "integer",
"format": "int32",
"description": "Who Agentid"
},
"who_initials": {
"type": "string",
"description": "Who Initials"
},
"who_colour": {
"type": "string",
"description": "Who Colour"
},
"who_onlinestatus": {
"type": "integer",
"format": "int32",
"description": "Who Onlinestatus"
},
"datetime": {
"type": "string",
"format": "date-time",
"description": "The datetime value"
},
"last_updated": {
"type": "string",
"format": "date-time",
"description": "Last Updated"
},
"note": {
"type": "string",
"description": "The note value"
},
"replied_to_ticket_id": {
"type": "integer",
"format": "int32",
"description": "Replied To Ticket Id"
},
"replied_to_action_id": {
"type": "integer",
"format": "int32",
"description": "Replied To Action Id"
},
"created_from_ticket_id": {
"type": "integer",
"format": "int32",
"description": "Created From Ticket Id"
},
"created_from_action_id": {
"type": "integer",
"format": "int32",
"description": "Created From Action Id"
},
"action_contract_id": {
"type": "integer",
"format": "int32",
"description": "Action Contract Id"
},
"action_contract_ref": {
"type": "string",
"description": "Action Contract Ref"
},
"action_travel_contract_id": {
"type": "integer",
"format": "int32",
"description": "Action Travel Contract Id"
},
"project_id": {
"type": "integer",
"format": "int32",
"description": "Project Id"
},
"twitter_id_str": {
"type": "string",
"description": "Twitter Id Str"
},
"twitter_user_name": {
"type": "string",
"description": "Twitter User Name"
},
"tweet_sent": {
"type": "boolean",
"description": "Tweet Sent"
},
"attachment_list": {
"type": "object",
"description": "Attachment List"
},
"customfields": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"name": {
"type": "string"
},
"label": {
"type": "string"
},
"summary": {
"type": "string"
},
"type": {
"type": "integer"
},
"value": {},
"value_is_password_id": {
"type": "boolean"
},
"display": {
"type": "string"
},
"characterlimit": {
"type": "integer"
},
"characterlimittype": {
"type": "integer"
},
"inputtype": {
"type": "integer"
},
"copytochild": {
"type": "boolean"
},
"copytoparent": {
"type": "boolean"
},
"searchable": {
"type": "boolean"
},
"ordervalues": {
"type": "boolean"
},
"ordervaluesby": {
"type": "integer"
},
"database_lookup_id": {
"type": "integer"
},
"database_lookup_auto": {
"type": "boolean"
},
"database_lookup_triggers": {
"type": "array"
},
"third_party_name": {
"type": "string"
},
"extratype": {
"type": "integer"
},
"copytochildonupdate": {
"type": "boolean"
},
"copytograndchildonupdate": {
"type": "boolean"
},
"copytoparentonupdate": {
"type": "boolean"
},
"hyperlink": {
"type": "string"
},
"usage": {
"type": "integer"
},
"linked_table_id": {
"type": "integer"
},
"showondetailsscreen": {
"type": "boolean"
},
"third_party_value": {
"type": "string"
},
"custom_extra_table_id": {
"type": "integer"
},
"copytorelated": {
"type": "boolean"
},
"only_validate_on_creation": {
"type": "boolean"
},
"calculation": {
"type": "string"
},
"rounding": {
"type": "integer"
},
"validation_reasons": {
"type": "array"
},
"int_value_is_display": {
"type": "boolean"
},
"regex": {
"type": "string"
},
"onlyshowforagents": {
"type": "boolean"
},
"is_horizontal": {
"type": "boolean"
},
"copied": {
"type": "boolean"
},
"isencrypted": {
"type": "boolean"
},
"max_selection": {
"type": "integer"
},
"guid": {
"type": "string"
},
"selection_field_id": {
"type": "integer"
},
"variable_format_1": {
"type": "string"
},
"variable_format_2": {
"type": "string"
},
"validation_data": {
"type": "array"
},
"database_lookup_input": {
"type": "integer"
},
"table_data_entry_type": {
"type": "integer"
},
"showintable": {
"type": "boolean"
},
"table_height": {
"type": "integer"
},
"dont_delete_rows": {
"type": "boolean"
},
"table_matching_field": {
"type": "integer"
},
"new_storage_method": {
"type": "boolean"
},
"where_sql": {
"type": "string"
},
"load_type": {
"type": "integer"
},
"add_rows": {
"type": "boolean"
},
"delete_these_rows": {
"type": "array"
},
"showinpool": {
"type": "boolean"
},
"allow_pool_override": {
"type": "boolean"
},
"details_column_group": {
"type": "integer"
},
"add_row_per_value": {
"type": "boolean"
},
"store_in_fielddata": {
"type": "boolean"
},
"first_value_default": {
"type": "boolean"
},
"copytoparentnewticket": {
"type": "boolean"
}
}
},
"description": "The customfields value"
},
"personal_unread": {
"type": "boolean",
"description": "Personal Unread"
},
"actionarrivaldate": {
"type": "string",
"format": "date-time",
"description": "The actionarrivaldate value"
},
"actioncompletiondate": {
"type": "string",
"format": "date-time",
"description": "The actioncompletiondate value"
},
"isjson": {
"type": "boolean",
"description": "The isjson value"
},
"facebook_id": {
"type": "string",
"description": "Facebook Id"
},
"facebook_sent": {
"type": "boolean",
"description": "Facebook Sent"
},
"merged_from_ticketid": {
"type": "integer",
"format": "int32",
"description": "Merged From Ticketid"
},
"reactions": {
"type": "array",
"items": {
"type": "object",
"properties": {
"ticket_id": {
"type": "integer"
},
"action_number": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"timestamp": {
"type": "string"
},
"type": {
"type": "string"
}
}
},
"description": "The reactions value"
},
"translations": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"language_id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"fieldname": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"entity_id2": {
"type": "integer"
},
"entity_id3": {
"type": "integer"
},
"entity_textid": {
"type": "string"
},
"translation": {
"type": "string"
},
"_dotranslate": {
"type": "boolean"
},
"_translateonly": {
"type": "boolean"
},
"_isimport": {
"type": "boolean"
},
"default_translation": {
"type": "string"
},
"_warning": {
"type": "string"
}
}
},
"description": "The translations value"
},
"email_message_id": {
"type": "string",
"description": "Email Message Id"
},
"post_translations": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"language_id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"fieldname": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"entity_id2": {
"type": "integer"
},
"entity_id3": {
"type": "integer"
},
"entity_textid": {
"type": "string"
},
"translation": {
"type": "string"
},
"_dotranslate": {
"type": "boolean"
},
"_translateonly": {
"type": "boolean"
},
"_isimport": {
"type": "boolean"
},
"default_translation": {
"type": "string"
},
"_warning": {
"type": "string"
}
}
},
"description": "Post Translations"
},
"ticket_guid": {
"type": "string",
"description": "Ticket Guid"
},
"instagram_id": {
"type": "string",
"description": "Instagram Id"
},
"instagram_sent": {
"type": "boolean",
"description": "Instagram Sent"
},
"on_behalf_of": {
"type": "integer",
"format": "int32",
"description": "On Behalf Of"
},
"on_behalf_of_name": {
"type": "string",
"description": "On Behalf Of Name"
},
"actionby_agent_id": {
"type": "integer",
"format": "int32",
"description": "Actionby Agent Id"
},
"warning_type": {
"type": "integer",
"format": "int32",
"description": "Warning Type"
},
"guid": {
"type": "string",
"format": "uuid",
"description": "The guid value"
},
"actioncontractid": {
"type": "integer",
"format": "int32",
"description": "The actioncontractid value"
},
"actisbillable": {
"type": "boolean",
"description": "The actisbillable value"
},
"actisreadyforprocessing": {
"type": "boolean",
"description": "The actisreadyforprocessing value"
},
"actioninternetmessageid": {
"type": "string",
"description": "The actioninternetmessageid value"
},
"senttowhatsapp": {
"type": "boolean",
"description": "The senttowhatsapp value"
},
"twa_delivered_date": {
"type": "string",
"format": "date-time",
"description": "Twa Delivered Date"
},
"twa_read_date": {
"type": "string",
"format": "date-time",
"description": "Twa Read Date"
},
"travelisreadyforprocessing": {
"type": "boolean",
"description": "The travelisreadyforprocessing value"
},
"emailimportance": {
"type": "string",
"description": "The emailimportance value"
},
"email_status": {
"type": "integer",
"format": "int32",
"description": "Email Status"
},
"actionbillingplanid": {
"type": "integer",
"format": "int32",
"description": "The actionbillingplanid value"
},
"emailbody": {
"type": "string",
"description": "The emailbody value"
},
"emailsubject": {
"type": "string",
"description": "The emailsubject value"
},
"note_html": {
"type": "string",
"description": "Note Html"
},
"emailbody_html": {
"type": "string",
"description": "Emailbody Html"
},
"actionuserdef": {
"type": "integer",
"format": "int32",
"description": "The actionuserdef value"
},
"userdesc": {
"type": "string",
"description": "The userdesc value"
},
"actiondatecreated": {
"type": "string",
"format": "date-time",
"description": "The actiondatecreated value"
},
"actioninvoicenumber": {
"type": "string",
"description": "The actioninvoicenumber value"
},
"actioninvoicenumber_isproject": {
"type": "boolean",
"description": "Actioninvoicenumber Isproject"
},
"action_invoice_line_id": {
"type": "integer",
"format": "int32",
"description": "Action Invoice Line Id"
},
"actiontravelinvoicenumber": {
"type": "string",
"description": "The actiontravelinvoicenumber value"
},
"actionmileageinvoicenumber": {
"type": "string",
"description": "The actionmileageinvoicenumber value"
},
"externalinvoicenumber": {
"type": "string",
"description": "The externalinvoicenumber value"
},
"actprocessid": {
"type": "integer",
"format": "int32",
"description": "The actprocessid value"
},
"actiontravelamount": {
"type": "number",
"format": "double",
"description": "The actiontravelamount value"
},
"actionmileageamount": {
"type": "number",
"format": "double",
"description": "The actionmileageamount value"
},
"actiontravelmileageinvoicenumber": {
"type": "integer",
"format": "int32",
"description": "The actiontravelmileageinvoicenumber value"
},
"actiontravelbillingplanid": {
"type": "integer",
"format": "int32",
"description": "The actiontravelbillingplanid value"
},
"actioncalendarstatus": {
"type": "integer",
"format": "int32",
"description": "The actioncalendarstatus value"
},
"actionapptid": {
"type": "string",
"description": "The actionapptid value"
},
"actionsmsstatus": {
"type": "integer",
"format": "int32",
"description": "The actionsmsstatus value"
},
"sitevisitunits": {
"type": "number",
"format": "double",
"description": "The sitevisitunits value"
},
"svid": {
"type": "integer",
"format": "int32",
"description": "The svid value"
},
"asset_id": {
"type": "integer",
"format": "int32",
"description": "Asset Id"
},
"asset_site": {
"type": "integer",
"format": "int32",
"description": "Asset Site"
},
"lwwarrantyreported": {
"type": "boolean",
"description": "The lwwarrantyreported value"
},
"from_mailbox_id": {
"type": "integer",
"format": "int32",
"description": "From Mailbox Id"
},
"sales_mailbox_override_id": {
"type": "integer",
"format": "int32",
"description": "Sales Mailbox Override Id"
},
"from_address_override": {
"type": "string",
"description": "From Address Override"
},
"actiontravelstartdate": {
"type": "string",
"format": "date-time",
"description": "The actiontravelstartdate value"
},
"actiontravelenddate": {
"type": "string",
"format": "date-time",
"description": "The actiontravelenddate value"
},
"actionactualresponse": {
"type": "number",
"format": "double",
"description": "The actionactualresponse value"
},
"actionslaresponsestate": {
"type": "string",
"description": "The actionslaresponsestate value"
},
"labourwarranty": {
"type": "boolean",
"description": "The labourwarranty value"
},
"actreviewed": {
"type": "boolean",
"description": "The actreviewed value"
},
"actprocesseddate": {
"type": "string",
"format": "date-time",
"description": "The actprocesseddate value"
},
"dateinvoicedtraveltime": {
"type": "string",
"format": "date-time",
"description": "The dateinvoicedtraveltime value"
},
"dateinvoicedmileage": {
"type": "string",
"format": "date-time",
"description": "The dateinvoicedmileage value"
},
"actionuserdefineddata": {
"type": "string",
"description": "The actionuserdefineddata value"
},
"emailtolistall": {
"type": "string",
"description": "The emailtolistall value"
},
"reply_direct": {
"type": "boolean",
"description": "Reply Direct"
},
"actioninformownerofaction": {
"type": "boolean",
"description": "The actioninformownerofaction value"
},
"agentnotificationneeded": {
"type": "integer",
"format": "int32",
"description": "The agentnotificationneeded value"
},
"surchargeid": {
"type": "integer",
"format": "int32",
"description": "The surchargeid value"
},
"travel_surchargeid": {
"type": "integer",
"format": "int32",
"description": "Travel Surchargeid"
},
"achargetotalaction": {
"type": "boolean",
"description": "The achargetotalaction value"
},
"achargetotalprocessed": {
"type": "boolean",
"description": "The achargetotalprocessed value"
},
"tweetsent": {
"type": "boolean",
"description": "The tweetsent value"
},
"tweetfrom": {
"type": "string",
"description": "The tweetfrom value"
},
"twitterid": {
"type": "integer",
"format": "int64",
"description": "The twitterid value"
},
"send_to_facebook": {
"type": "boolean",
"description": "Send To Facebook"
},
"replyto_facebook_id": {
"type": "string",
"description": "Replyto Facebook Id"
},
"senttofb": {
"type": "boolean",
"description": "The senttofb value"
},
"facebookid": {
"type": "string",
"description": "The facebookid value"
},
"facebookname": {
"type": "string",
"description": "The facebookname value"
},
"facebook_parent_id": {
"type": "string",
"description": "Facebook Parent Id"
},
"calloutcomenum": {
"type": "integer",
"format": "int32",
"description": "The calloutcomenum value"
},
"actionresponsedate": {
"type": "string",
"format": "date-time",
"description": "The actionresponsedate value"
},
"actiontargetresponsedate": {
"type": "string",
"format": "date-time",
"description": "The actiontargetresponsedate value"
},
"pagerdutysendstatus": {
"type": "integer",
"format": "int32",
"description": "The pagerdutysendstatus value"
},
"mailentryid": {
"type": "string",
"description": "The mailentryid value"
},
"replytoaddress": {
"type": "string",
"description": "The replytoaddress value"
},
"actsapuuid": {
"type": "string",
"description": "The actsapuuid value"
},
"whowith": {
"type": "string",
"description": "The whowith value"
},
"chatid": {
"type": "integer",
"format": "int32",
"description": "The chatid value"
},
"dynamicsactionid": {
"type": "string",
"description": "The dynamicsactionid value"
},
"action_appointment_id": {
"type": "integer",
"format": "int32",
"description": "Action Appointment Id"
},
"action_supplier_id": {
"type": "integer",
"format": "int32",
"description": "Action Supplier Id"
},
"action_supplier_name": {
"type": "string",
"description": "Action Supplier Name"
},
"new_tickettype": {
"type": "integer",
"format": "int32",
"description": "New Tickettype"
},
"new_chargerate": {
"type": "integer",
"format": "int32",
"description": "New Chargerate"
},
"new_contract_id": {
"type": "integer",
"format": "int32",
"description": "New Contract Id"
},
"new_parent_id": {
"type": "integer",
"format": "int32",
"description": "New Parent Id"
},
"new_priority": {
"type": "integer",
"format": "int32",
"description": "New Priority"
},
"new_category1": {
"type": "string",
"description": "New Category1"
},
"new_category2": {
"type": "string",
"description": "New Category2"
},
"new_category3": {
"type": "string",
"description": "New Category3"
},
"new_category4": {
"type": "string",
"description": "New Category4"
},
"new_estimate": {
"type": "number",
"format": "double",
"description": "New Estimate"
},
"new_estimatedays": {
"type": "number",
"format": "double",
"description": "New Estimatedays"
},
"new_impact": {
"type": "integer",
"format": "int32",
"description": "New Impact"
},
"new_urgency": {
"type": "integer",
"format": "int32",
"description": "New Urgency"
},
"new_source": {
"type": "integer",
"format": "int32",
"description": "New Source"
},
"new_subject": {
"type": "string",
"description": "New Subject"
},
"new_matched_rule_id": {
"type": "integer",
"format": "int32",
"description": "New Matched Rule Id"
},
"new_firsttimefix": {
"type": "boolean",
"description": "New Firsttimefix"
},
"new_team": {
"type": "string",
"description": "New Team"
},
"new_agent": {
"type": "integer",
"format": "int32",
"description": "New Agent"
},
"new_sla_id": {
"type": "integer",
"format": "int32",
"description": "New Sla Id"
},
"new_slastatus": {
"type": "integer",
"format": "int32",
"description": "New Slastatus"
},
"new_fixbydate": {
"type": "string",
"format": "date-time",
"description": "New Fixbydate"
},
"new_followupdate": {
"type": "string",
"format": "date-time",
"description": "New Followupdate"
},
"new_deadlinedate": {
"type": "string",
"format": "date-time",
"description": "New Deadlinedate"
},
"new_deadlinenotificationhours": {
"type": "number",
"format": "double",
"description": "New Deadlinenotificationhours"
},
"new_startdate": {
"type": "string",
"format": "date-time",
"description": "New Startdate"
},
"new_startdate_timezone": {
"type": "string",
"description": "New Startdate Timezone"
},
"new_startdate_with_timezone": {
"type": "object",
"description": "New Startdate With Timezone"
},
"new_project_time_budget": {
"type": "number",
"format": "double",
"description": "New Project Time Budget"
},
"new_project_money_budget": {
"type": "number",
"format": "double",
"description": "New Project Money Budget"
},
"new_starttime": {
"type": "string",
"format": "date-span",
"description": "New Starttime"
},
"new_starttimeslot": {
"type": "integer",
"format": "int32",
"description": "New Starttimeslot"
},
"new_targetdate": {
"type": "string",
"format": "date-time",
"description": "New Targetdate"
},
"new_targetdate_timezone": {
"type": "string",
"description": "New Targetdate Timezone"
},
"new_targetdate_with_timezone": {
"type": "object",
"description": "New Targetdate With Timezone"
},
"new_targettime": {
"type": "string",
"format": "date-span",
"description": "New Targettime"
},
"new_targettimeslot": {
"type": "integer",
"format": "int32",
"description": "New Targettimeslot"
},
"new_oppcontactname": {
"type": "string",
"description": "New Oppcontactname"
},
"new_oppcompanyname": {
"type": "string",
"description": "New Oppcompanyname"
},
"new_oppemailaddress": {
"type": "string",
"description": "New Oppemailaddress"
},
"new_oppcustomertitle": {
"type": "string",
"description": "New Oppcustomertitle"
},
"new_opptel": {
"type": "string",
"description": "New Opptel"
},
"new_oppcountry": {
"type": "string",
"description": "New Oppcountry"
},
"new_oppregion": {
"type": "string",
"description": "New Oppregion"
},
"new_opptype": {
"type": "string",
"description": "New Opptype"
},
"new_opphear": {
"type": "string",
"description": "New Opphear"
},
"new_oppvalue": {
"type": "number",
"format": "double",
"description": "New Oppvalue"
},
"new_oppvalue_monthly": {
"type": "number",
"format": "double",
"description": "New Oppvalue Monthly"
},
"new_oppvalue_annual": {
"type": "number",
"format": "double",
"description": "New Oppvalue Annual"
},
"new_oppvalue_oneoff": {
"type": "number",
"format": "double",
"description": "New Oppvalue Oneoff"
},
"new_oppconversionprobability": {
"type": "number",
"format": "double",
"description": "New Oppconversionprobability"
},
"new_oppprofit": {
"type": "number",
"format": "double",
"description": "New Oppprofit"
},
"new_oppcurrentsystem": {
"type": "string",
"description": "New Oppcurrentsystem"
},
"new_oppcompetitors": {
"type": "string",
"description": "New Oppcompetitors"
},
"new_opptrialdate": {
"type": "string",
"format": "date-time",
"description": "New Opptrialdate"
},
"new_oppdemodate": {
"type": "string",
"format": "date-time",
"description": "New Oppdemodate"
},
"new_oppdiscountdate": {
"type": "string",
"format": "date-time",
"description": "New Oppdiscountdate"
},
"new_oppattemptsmade": {
"type": "integer",
"format": "int32",
"description": "New Oppattemptsmade"
},
"new_oppconverteddate": {
"type": "string",
"format": "date-time",
"description": "New Oppconverteddate"
},
"new_oppproductchosen": {
"type": "string",
"description": "New Oppproductchosen"
},
"new_oppreason": {
"type": "string",
"description": "New Oppreason"
},
"new_opptimezonename": {
"type": "string",
"description": "New Opptimezonename"
},
"new_oppclosurecategory": {
"type": "integer",
"format": "int32",
"description": "New Oppclosurecategory"
},
"new_oppdontaddtomailinglist": {
"type": "boolean",
"description": "New Oppdontaddtomailinglist"
},
"new_approvalprocess": {
"type": "integer",
"format": "int32",
"description": "New Approvalprocess"
},
"new_approvalprocess_agent_id": {
"type": "integer",
"format": "int32",
"description": "New Approvalprocess Agent Id"
},
"new_approvalprocess_user_id": {
"type": "integer",
"format": "int32",
"description": "New Approvalprocess User Id"
},
"new_approvalprocess_users": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"name": {
"type": "string"
},
"site_id": {
"type": "number"
},
"site_id_int": {
"type": "integer"
},
"site_name": {
"type": "string"
},
"client_name": {
"type": "string"
},
"firstname": {
"type": "string"
},
"surname": {
"type": "string"
},
"initials": {
"type": "string"
},
"title": {
"type": "string"
},
"emailaddress": {
"type": "string"
},
"email2": {
"type": "string"
},
"email3": {
"type": "string"
},
"phonenumber_preferred": {
"type": "string"
},
"sitephonenumber": {
"type": "string"
},
"phonenumber": {
"type": "string"
},
"homenumber": {
"type": "string"
},
"mobilenumber": {
"type": "string"
},
"mobilenumber2": {
"type": "string"
},
"fax": {
"type": "string"
},
"telpref": {
"type": "integer"
},
"activedirectory_dn": {
"type": "string"
},
"onpremise_activedirectory_dn": {
"type": "string"
},
"container_dn": {
"type": "string"
},
"login": {
"type": "string"
},
"inactive": {
"type": "boolean"
},
"colour": {
"type": "string"
},
"isimportantcontact": {
"type": "boolean"
},
"other1": {
"type": "string"
},
"other2": {
"type": "string"
},
"other3": {
"type": "string"
},
"other4": {
"type": "string"
},
"other5": {
"type": "string"
},
"notes": {
"type": "string"
},
"neversendemails": {
"type": "boolean"
},
"default_currency_code": {
"type": "integer"
},
"site_guid": {
"type": "string"
},
"area_guid": {
"type": "string"
},
"site_cautomate_guid": {
"type": "string"
},
"priority_id": {
"type": "integer"
},
"linked_agent_id": {
"type": "integer"
},
"covered_by_contract": {
"type": "boolean"
},
"contract_value": {
"type": "number"
},
"software_role_name": {
"type": "string"
},
"customfields": {
"type": "array"
},
"attachments": {
"type": "array"
},
"relationship_id": {
"type": "integer"
},
"user_relationships": {
"type": "array"
},
"uddevsite": {
"type": "integer"
},
"uddevnum": {
"type": "integer"
},
"uduserid": {
"type": "integer"
},
"userdevicerolecount": {
"type": "integer"
},
"site_hubspot_guid": {
"type": "string"
},
"isserviceaccount": {
"type": "boolean"
},
"ignoreautomatedbilling": {
"type": "boolean"
},
"isimportantcontact2": {
"type": "boolean"
},
"connectwiseid": {
"type": "integer"
},
"autotaskid": {
"type": "integer"
},
"messagegroup_id": {
"type": "integer"
},
"role_list": {
"type": "string"
},
"sitetimezone": {
"type": "string"
},
"client_account_manager_id": {
"type": "integer"
},
"use": {
"type": "string"
},
"key": {
"type": "integer"
},
"table": {
"type": "integer"
},
"client_id": {
"type": "integer"
},
"item_tax_code": {
"type": "integer"
},
"automatic_sales_tax": {
"type": "boolean"
},
"client_taxable": {
"type": "boolean"
},
"overridepdftemplatequote": {
"type": "integer"
},
"overridepdftemplatequote_name": {
"type": "string"
},
"contract_end_date": {
"type": "string"
},
"okta_id": {
"type": "string"
},
"azure_id": {
"type": "string"
},
"user_with_clientsite": {
"type": "string"
},
"client_automatic_callscript_id": {
"type": "integer"
},
"neversendmarketingemails": {
"type": "boolean"
},
"is_prospect": {
"type": "boolean"
},
"whatsapp_number": {
"type": "string"
},
"azureoid": {
"type": "string"
},
"approver_note_hint": {
"type": "string"
},
"language_id": {
"type": "integer"
},
"date_of_birth": {
"type": "string"
},
"role_ids": {
"type": "array"
},
"avalara_tenant": {
"type": "integer"
},
"sailpoint_id": {
"type": "string"
},
"_importtypeid": {
"type": "integer"
},
"_importthirdpartyid": {
"type": "string"
},
"_importtype": {
"type": "string"
},
"new_external_link": {
"type": "object"
},
"import_details_id": {
"type": "integer"
},
"_isupdateimport": {
"type": "boolean"
},
"_match_thirdparty_id": {
"type": "string"
},
"_match_integration_id": {
"type": "integer"
},
"_match_integration_name": {
"type": "string"
},
"_match_integration_button_caption": {
"type": "string"
},
"_match_integration_button_url": {
"type": "string"
},
"_match_integration_button_icon": {
"type": "string"
}
}
},
"description": "New Approvalprocess Users"
},
"new_approvalprocess_email": {
"type": "string",
"description": "New Approvalprocess Email"
},
"new_approvalprocess_cab_id": {
"type": "integer",
"format": "int32",
"description": "New Approvalprocess Cab Id"
},
"new_approvalprocess_cab": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"cab_id": {
"type": "integer"
},
"cab_guid": {
"type": "string"
},
"agent_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"member_name": {
"type": "string"
},
"emailaddress": {
"type": "string"
},
"is_mandatory": {
"type": "boolean"
},
"role_id": {
"type": "integer"
},
"role_name": {
"type": "string"
},
"module_id": {
"type": "integer"
},
"_warning": {
"type": "string"
}
}
},
"description": "New Approvalprocess Cab"
},
"new_product_id": {
"type": "integer",
"format": "int32",
"description": "New Product Id"
},
"new_component_id": {
"type": "integer",
"format": "int32",
"description": "New Component Id"
},
"new_version_id": {
"type": "integer",
"format": "int32",
"description": "New Version Id"
},
"new_matched_kb_id": {
"type": "integer",
"format": "int32",
"description": "New Matched Kb Id"
},
"new_matched_linked_id": {
"type": "integer",
"format": "int32",
"description": "New Matched Linked Id"
},
"new_linkedticket_template_id": {
"type": "integer",
"format": "int32",
"description": "New Linkedticket Template Id"
},
"new_supplier_id": {
"type": "integer",
"format": "int32",
"description": "New Supplier Id"
},
"new_supplier_ref": {
"type": "string",
"description": "New Supplier Ref"
},
"new_customer_ref": {
"type": "string",
"description": "New Customer Ref"
},
"new_supplier_contract_id": {
"type": "integer",
"format": "int32",
"description": "New Supplier Contract Id"
},
"new_supplier_priority_id": {
"type": "integer",
"format": "int32",
"description": "New Supplier Priority Id"
},
"new_supplier_response_date": {
"type": "string",
"format": "date-time",
"description": "New Supplier Response Date"
},
"new_supplier_fix_date": {
"type": "string",
"format": "date-time",
"description": "New Supplier Fix Date"
},
"new_linkedticket_status": {
"type": "integer",
"format": "int32",
"description": "New Linkedticket Status"
},
"new_appointment_type": {
"type": "integer",
"format": "int32",
"description": "New Appointment Type"
},
"emailtemplate_id": {
"type": "integer",
"format": "int32",
"description": "Emailtemplate Id"
},
"create_article": {
"type": "boolean",
"description": "Create Article"
},
"sendemail": {
"type": "boolean",
"description": "The sendemail value"
},
"action_showpreview": {
"type": "boolean",
"description": "Action Showpreview"
},
"setnotetoemailbody": {
"type": "boolean",
"description": "The setnotetoemailbody value"
},
"action_isresponse": {
"type": "boolean",
"description": "Action Isresponse"
},
"validate_response": {
"type": "boolean",
"description": "Validate Response"
},
"attachments": {
"type": "array",
"items": {
"type": "object",
"properties": {
"third_party_id": {
"type": "string"
},
"link": {
"type": "string"
},
"content_type": {
"type": "string"
},
"last_updated": {
"type": "string"
},
"id": {
"type": "integer"
},
"filename": {
"type": "string"
},
"datecreated": {
"type": "string"
},
"note": {
"type": "string"
},
"filesize": {
"type": "integer"
},
"type": {
"type": "integer"
},
"unique_id": {
"type": "integer"
},
"desc": {
"type": "string"
},
"isimage": {
"type": "boolean"
},
"data": {
"type": "string"
},
"ticket_id": {
"type": "integer"
},
"action_id": {
"type": "integer"
},
"outcome_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"attachmentaction_id": {
"type": "integer"
},
"_canupdate": {
"type": "boolean"
},
"guid": {
"type": "string"
},
"image_upload_id": {
"type": "integer"
},
"image_upload_key": {
"type": "string"
},
"file": {
"type": "string"
},
"_enduserportalpdfprint": {
"type": "boolean"
},
"anon_outcomeid": {
"type": "integer"
},
"has_scanned": {
"type": "boolean"
},
"_warning": {
"type": "string"
},
"_is_new_version": {
"type": "boolean"
},
"parent_name": {
"type": "string"
},
"parent_desc": {
"type": "string"
},
"version_count": {
"type": "integer"
},
"_alreadyuploaded": {
"type": "boolean"
},
"copy_from_id": {
"type": "integer"
},
"new_external_link": {
"type": "object"
},
"_match_thirdparty_id": {
"type": "string"
},
"_match_additional_id": {
"type": "string"
},
"_match_integration_id": {
"type": "integer"
},
"_match_integration_name": {
"type": "string"
},
"import_details_id": {
"type": "integer"
},
"external_links": {
"type": "array"
},
"access_control": {
"type": "array"
},
"_start_transcription": {
"type": "boolean"
},
"_transcription_started": {
"type": "boolean"
},
"_transcription_is_new_action": {
"type": "boolean"
},
"showforusers": {
"type": "boolean"
},
"showonchild": {
"type": "boolean"
},
"showonrelated": {
"type": "boolean"
},
"data_base64": {
"type": "string"
},
"download_url": {
"type": "string"
},
"third_party_token": {
"type": "string"
},
"already_posted": {
"type": "boolean"
},
"faultid": {
"type": "integer"
},
"_isimport": {
"type": "boolean"
},
"_importtype": {
"type": "string"
},
"s3url": {
"type": "string"
},
"att_link": {
"type": "string"
},
"child_count": {
"type": "integer"
},
"parent_id": {
"type": "integer"
},
"linked_version_id": {
"type": "integer"
},
"allow_anon_upload": {
"type": "boolean"
},
"tickettype_id": {
"type": "integer"
},
"tickettype_guid": {
"type": "string"
},
"validate_guid": {
"type": "string"
},
"import_parentid": {
"type": "string"
},
"folder_hierarchy": {
"type": "string"
},
"access_control_level": {
"type": "integer"
},
"is_s3": {
"type": "boolean"
}
}
},
"description": "The attachments value"
},
"update_children": {
"type": "boolean",
"description": "Update Children"
},
"update_parent": {
"type": "boolean",
"description": "Update Parent"
},
"send_survey": {
"type": "boolean",
"description": "Send Survey"
},
"signature_customer": {
"type": "string",
"description": "Signature Customer"
},
"signature_customer_name": {
"type": "string",
"description": "Signature Customer Name"
},
"signature_agent": {
"type": "string",
"description": "Signature Agent"
},
"signature_agent_name": {
"type": "string",
"description": "Signature Agent Name"
},
"follow": {
"type": "boolean",
"description": "The follow value"
},
"unfollow": {
"type": "boolean",
"description": "The unfollow value"
},
"primaryserviceusersfollow": {
"type": "boolean",
"description": "The primaryserviceusersfollow value"
},
"appointment_id": {
"type": "integer",
"format": "int32",
"description": "Appointment Id"
},
"appointment_complete_status": {
"type": "integer",
"format": "int32",
"description": "Appointment Complete Status"
},
"add_followup_appointment": {
"type": "boolean",
"description": "Add Followup Appointment"
},
"add_followup_task": {
"type": "boolean",
"description": "Add Followup Task"
},
"_appointment_force": {
"type": "boolean",
"description": "Appointment Force"
},
"copy_to_id": {
"type": "integer",
"format": "int32",
"description": "Copy To Id"
},
"third_party_product_id": {
"type": "string",
"description": "Third Party Product Id"
},
"third_party_version_id": {
"type": "string",
"description": "Third Party Version Id"
},
"_forcereassign": {
"type": "boolean",
"description": "The forcereassign value"
},
"_appointment01_ok": {
"type": "boolean",
"description": "Appointment01 Ok"
},
"_agent01_ok": {
"type": "boolean",
"description": "Agent01 Ok"
},
"_agent02_ok": {
"type": "boolean",
"description": "Agent02 Ok"
},
"_ticketclash01_ok": {
"type": "boolean",
"description": "Ticketclash01 Ok"
},
"_maintenance01_ok": {
"type": "boolean",
"description": "Maintenance01 Ok"
},
"_maintenancesuggest01_ok": {
"type": "boolean",
"description": "Maintenancesuggest01 Ok"
},
"_canupdate": {
"type": "boolean",
"description": "The canupdate value"
},
"assets": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"changeguid": {
"type": "string"
},
"intent": {
"type": "string"
},
"inventory_number": {
"type": "string"
},
"key_field": {
"type": "string"
},
"key_field2": {
"type": "string"
},
"key_field3": {
"type": "string"
},
"client_id": {
"type": "integer"
},
"client_name": {
"type": "string"
},
"site_id": {
"type": "integer"
},
"site_name": {
"type": "string"
},
"business_owner_id": {
"type": "integer"
},
"business_owner_name": {
"type": "string"
},
"business_owner_site": {
"type": "string"
},
"business_owner_client": {
"type": "string"
},
"business_owner_cab_id": {
"type": "integer"
},
"business_owner_cab_name": {
"type": "string"
},
"username": {
"type": "string"
},
"technical_owner_id": {
"type": "integer"
},
"technical_owner_name": {
"type": "string"
},
"technical_owner_cab_id": {
"type": "integer"
},
"technical_owner_cab_name": {
"type": "string"
},
"intune_default_site": {
"type": "integer"
},
"assettype_id": {
"type": "integer"
},
"assettype_name": {
"type": "string"
},
"colour": {
"type": "string"
},
"icon": {
"type": "string"
},
"warranty_end": {
"type": "string"
},
"inactive": {
"type": "boolean"
},
"is_primary_asset": {
"type": "boolean"
},
"parent_id": {
"type": "integer"
},
"lansweeper_parent_id": {
"type": "string"
},
"child_id": {
"type": "integer"
},
"sibling_id": {
"type": "boolean"
},
"contract_value": {
"type": "number"
},
"contract_ref": {
"type": "string"
},
"contract_id": {
"type": "integer"
},
"supplier_id": {
"type": "integer"
},
"supplier_name": {
"type": "string"
},
"manufacturer_id": {
"type": "integer"
},
"manufacturer_name": {
"type": "string"
},
"supplier_contract_id": {
"type": "integer"
},
"supplier_contract_ref": {
"type": "string"
},
"supplier_sla_id": {
"type": "integer"
},
"supplier_priority_id": {
"type": "integer"
},
"fields": {
"type": "array"
},
"customfields": {
"type": "array"
},
"relationship_id": {
"type": "integer"
},
"default_contract_value": {
"type": "number"
},
"itemstock_id": {
"type": "integer"
},
"item_id": {
"type": "integer"
},
"stock_date": {
"type": "string"
},
"non_consignable": {
"type": "boolean"
},
"reserved_salesorder_id": {
"type": "integer"
},
"reserved_salesorder_line_id": {
"type": "integer"
},
"matching_field": {
"type": "string"
},
"is_auto_picking_asset_tag": {
"type": "boolean"
},
"device42_id": {
"type": "integer"
},
"device42_url": {
"type": "string"
},
"related_services": {
"type": "string"
},
"technical_owner": {
"type": "string"
},
"business_owner": {
"type": "string"
},
"primary_asset_chart_json": {
"type": "string"
},
"criticality": {
"type": "integer"
},
"service_id": {
"type": "integer"
},
"key": {
"type": "integer"
},
"table": {
"type": "integer"
},
"use": {
"type": "string"
},
"device_number": {
"type": "integer"
},
"assettype_guid": {
"type": "string"
},
"owning_portfolio_name": {
"type": "string"
},
"owning_service_name": {
"type": "string"
},
"owning_businessapp_name": {
"type": "string"
},
"owning_ci_name": {
"type": "string"
},
"warranty_start": {
"type": "string"
},
"labour_warranty_start": {
"type": "string"
},
"labour_warranty_end": {
"type": "string"
},
"parent_guid": {
"type": "string"
},
"child_guid": {
"type": "string"
},
"status_id": {
"type": "integer"
},
"status_name": {
"type": "string"
},
"third_party_id": {
"type": "integer"
},
"sla_name": {
"type": "string"
},
"priority_name": {
"type": "string"
},
"latest_contract_ref": {
"type": "string"
},
"sequence": {
"type": "integer"
},
"ncentral_url": {
"type": "string"
},
"ncentral_remote_url": {
"type": "string"
},
"contract_end_date": {
"type": "string"
},
"atera_id": {
"type": "string"
},
"automate_id": {
"type": "integer"
},
"automate_url": {
"type": "string"
},
"connectwise_control_url": {
"type": "string"
},
"ninjarmm_id": {
"type": "integer"
},
"ninja_url": {
"type": "string"
},
"ninja_remote_url": {
"type": "string"
},
"syncro_url": {
"type": "string"
},
"syncroid": {
"type": "integer"
},
"itglue_url": {
"type": "string"
},
"defaultsequence": {
"type": "integer"
},
"service_ids": {
"type": "string"
},
"bulkcreated": {
"type": "boolean"
},
"bulkbillingperiod": {
"type": "integer"
},
"asset_field": {
"type": "string"
},
"datto_alternate_id": {
"type": "integer"
},
"syncro_id": {
"type": "string"
},
"domotz_id": {
"type": "string"
},
"snow_id": {
"type": "integer"
},
"passportal_id": {
"type": "integer"
},
"auvik_device_id": {
"type": "string"
},
"auvik_url": {
"type": "string"
},
"allowallstatus": {
"type": "boolean"
},
"allowed_status": {
"type": "array"
},
"allowallcustombuttons": {
"type": "boolean"
},
"allowed_custombuttons": {
"type": "array"
},
"datto_id": {
"type": "string"
},
"addigy_id": {
"type": "string"
},
"liongard_url": {
"type": "string"
},
"liongard_environmnet_id": {
"type": "integer"
},
"liongard_id": {
"type": "string"
},
"kaseya_id": {
"type": "string"
},
"iskaseyaagent": {
"type": "boolean"
},
"kaseyavsa_url": {
"type": "string"
},
"addigy_url": {
"type": "string"
},
"teamviewerid": {
"type": "string"
},
"serialization_user": {
"type": "integer"
},
"zabbix_id": {
"type": "string"
},
"zabbix_url": {
"type": "string"
},
"stockbin_name": {
"type": "string"
},
"issue_consignment_line_id": {
"type": "integer"
},
"item_name": {
"type": "string"
},
"datto_url": {
"type": "string"
},
"ncentral_details_id": {
"type": "integer"
},
"nable_id": {
"type": "string"
},
"connectwisecontrolid": {
"type": "string"
},
"_isimport": {
"type": "boolean"
},
"_importtype": {
"type": "string"
},
"workspace_id": {
"type": "string"
},
"workspace_url": {
"type": "string"
},
"intune_id": {
"type": "string"
},
"supplier_purchasedate": {
"type": "string"
},
"logicmonitor_id": {
"type": "string"
},
"barracudarmm_id": {
"type": "string"
},
"sla_id": {
"type": "integer"
},
"priority_id": {
"type": "integer"
},
"icinga_id": {
"type": "string"
},
"related_service_name": {
"type": "string"
},
"related_service_count": {
"type": "integer"
},
"connectwisermm_id": {
"type": "string"
},
"xensam_id": {
"type": "string"
},
"asset_type_priority": {
"type": "integer"
},
"snipeit_id": {
"type": "string"
},
"prometheus_id": {
"type": "string"
},
"dynatrace_id": {
"type": "string"
},
"vmworkspace_id": {
"type": "string"
},
"tanium_id": {
"type": "string"
},
"tenable_id": {
"type": "string"
},
"kandji_id": {
"type": "string"
},
"criticality_description": {
"type": "string"
},
"auvik_id": {
"type": "string"
},
"is_template": {
"type": "boolean"
},
"aws_id": {
"type": "string"
},
"manageengine_id": {
"type": "string"
},
"manageengine_customer_id": {
"type": "string"
},
"lastchangeofvaluedate": {
"type": "string"
},
"commissiondate": {
"type": "string"
},
"first_user_id": {
"type": "integer"
},
"changebackupexists": {
"type": "boolean"
},
"_isbatch": {
"type": "boolean"
},
"virima_id": {
"type": "string"
},
"service_guid": {
"type": "string"
},
"service_name": {
"type": "string"
},
"lansweeperid": {
"type": "string"
},
"eracent_id": {
"type": "string"
},
"changehistory_last_updated": {
"type": "string"
},
"changehistory_updated_by": {
"type": "string"
},
"changehistory_created_by": {
"type": "string"
},
"changehistory_created_date": {
"type": "string"
},
"auto_link": {
"type": "boolean"
},
"impact_statement": {
"type": "string"
},
"activity_statement": {
"type": "string"
},
"raynet_id": {
"type": "string"
},
"armis_id": {
"type": "string"
},
"kaseyavsax_id": {
"type": "string"
},
"diagram_field1": {
"type": "string"
},
"diagram_field2": {
"type": "string"
},
"diagram_field3": {
"type": "string"
},
"ci_type": {
"type": "integer"
},
"manually_linked_ticket": {
"type": "boolean"
},
"_importtypeid": {
"type": "integer"
},
"_importthirdpartyid": {
"type": "string"
},
"new_external_link": {
"type": "object"
},
"import_details_id": {
"type": "integer"
},
"_isupdateimport": {
"type": "boolean"
},
"_match_thirdparty_id": {
"type": "string"
},
"_match_integration_id": {
"type": "integer"
},
"_match_integration_name": {
"type": "string"
},
"_match_integration_button_caption": {
"type": "string"
},
"_match_integration_button_url": {
"type": "string"
},
"_match_integration_button_icon": {
"type": "string"
}
}
},
"description": "The assets value"
},
"dont_do_rules": {
"type": "boolean",
"description": "Dont Do Rules"
},
"_includeticketinresponse": {
"type": "boolean",
"description": "The includeticketinresponse value"
},
"jira_original_estimate": {
"type": "number",
"format": "double",
"description": "Jira Original Estimate"
},
"jira_remaining_estimate": {
"type": "number",
"format": "double",
"description": "Jira Remaining Estimate"
},
"_warning": {
"type": "string",
"description": "The warning value"
},
"actionoohtime": {
"type": "number",
"format": "double",
"description": "The actionoohtime value"
},
"actionholidaytime": {
"type": "number",
"format": "double",
"description": "The actionholidaytime value"
},
"actiontotaloohtime": {
"type": "number",
"format": "double",
"description": "The actiontotaloohtime value"
},
"quotation_id": {
"type": "integer",
"format": "int32",
"description": "Quotation Id"
},
"salesorder_id": {
"type": "integer",
"format": "int32",
"description": "Salesorder Id"
},
"purchaseorder_id": {
"type": "integer",
"format": "int32",
"description": "Purchaseorder Id"
},
"invoice_id": {
"type": "integer",
"format": "int32",
"description": "Invoice Id"
},
"recalculate_billing": {
"type": "boolean",
"description": "Recalculate Billing"
},
"dont_recalculate_time": {
"type": "boolean",
"description": "Dont Recalculate Time"
},
"_isimport": {
"type": "boolean",
"description": "The isimport value"
},
"_isinboundsales": {
"type": "boolean",
"description": "The isinboundsales value"
},
"sendactiontopagerduty": {
"type": "boolean",
"description": "The sendactiontopagerduty value"
},
"oktoclose": {
"type": "boolean",
"description": "The oktoclose value"
},
"remotetechid": {
"type": "integer",
"format": "int32",
"description": "The remotetechid value"
},
"utcoffset": {
"type": "number",
"format": "double",
"description": "The utcoffset value"
},
"statisfaction_level": {
"type": "integer",
"format": "int32",
"description": "Statisfaction Level"
},
"senttoapisupplierid": {
"type": "integer",
"format": "int32",
"description": "The senttoapisupplierid value"
},
"send_jira_attachments": {
"type": "boolean",
"description": "Send Jira Attachments"
},
"jira_reporter": {
"type": "integer",
"format": "int32",
"description": "Jira Reporter"
},
"smsto": {
"type": "string",
"description": "The smsto value"
},
"sendsms": {
"type": "boolean",
"description": "The sendsms value"
},
"_dontupdate_devops": {
"type": "boolean",
"description": "Dontupdate Devops"
},
"send_devops_note": {
"type": "boolean",
"description": "Send Devops Note"
},
"_isnotify": {
"type": "boolean",
"description": "The isnotify value"
},
"_iscountersign": {
"type": "boolean",
"description": "The iscountersign value"
},
"move_to_id": {
"type": "integer",
"format": "int32",
"description": "Move To Id"
},
"sendactiontosplunkoncall": {
"type": "boolean",
"description": "The sendactiontosplunkoncall value"
},
"third_party_who": {
"type": "string",
"description": "Third Party Who"
},
"_faultForce": {
"type": "boolean",
"description": "Fault Force"
},
"private_note": {
"type": "string",
"description": "Private Note"
},
"isBulkEmail": {
"type": "boolean",
"description": "Is Bulk Email"
},
"new_workflow_id": {
"type": "integer",
"format": "int32",
"description": "New Workflow Id"
},
"_sendtweet": {
"type": "boolean",
"description": "The sendtweet value"
},
"replyto_tweet_id": {
"type": "integer",
"format": "int64",
"description": "Replyto Tweet Id"
},
"replyto_tweet_haloid": {
"type": "integer",
"format": "int32",
"description": "Replyto Tweet Haloid"
},
"changeinformationhtml": {
"type": "string",
"description": "The changeinformationhtml value"
},
"justification": {
"type": "string",
"description": "The justification value"
},
"impactlevel": {
"type": "integer",
"format": "int32",
"description": "The impactlevel value"
},
"impactdescription": {
"type": "string",
"description": "The impactdescription value"
},
"risklevel": {
"type": "integer",
"format": "int32",
"description": "The risklevel value"
},
"riskdescription": {
"type": "string",
"description": "The riskdescription value"
},
"backoutplan": {
"type": "string",
"description": "The backoutplan value"
},
"communicationplan": {
"type": "string",
"description": "The communicationplan value"
},
"testplan": {
"type": "string",
"description": "The testplan value"
},
"showonroadmap": {
"type": "boolean",
"description": "The showonroadmap value"
},
"roadmapnote": {
"type": "string",
"description": "The roadmapnote value"
},
"releasenote": {
"type": "string",
"description": "The releasenote value"
},
"releaseid": {
"type": "integer",
"format": "int32",
"description": "The releaseid value"
},
"releaseid2": {
"type": "integer",
"format": "int32",
"description": "The releaseid2 value"
},
"releaseid3": {
"type": "integer",
"format": "int32",
"description": "The releaseid3 value"
},
"releasenotegroupid": {
"type": "integer",
"format": "int32",
"description": "The releasenotegroupid value"
},
"releaseimportant": {
"type": "boolean",
"description": "The releaseimportant value"
},
"new_jira_components": {
"type": "array",
"items": {
"type": "object",
"properties": {
"value": {
"type": "string"
},
"label": {
"type": "string"
},
"isnew": {
"type": "boolean"
}
}
},
"description": "New Jira Components"
},
"faultidfrom": {
"type": "integer",
"format": "int32",
"description": "The faultidfrom value"
},
"actionnumberfrom": {
"type": "integer",
"format": "int32",
"description": "The actionnumberfrom value"
},
"new_template_id": {
"type": "integer",
"format": "int32",
"description": "New Template Id"
},
"new_primary_asset_status": {
"type": "integer",
"format": "int32",
"description": "New Primary Asset Status"
},
"primary_asset_id": {
"type": "integer",
"format": "int32",
"description": "Primary Asset Id"
},
"new_rule_ids": {
"type": "string",
"description": "New Rule Ids"
},
"dont_update_fault": {
"type": "boolean",
"description": "Dont Update Fault"
},
"new_article_description": {
"type": "string",
"description": "New Article Description"
},
"new_article_resolution": {
"type": "string",
"description": "New Article Resolution"
},
"new_article_notes": {
"type": "string",
"description": "New Article Notes"
},
"new_article_type": {
"type": "integer",
"format": "int32",
"description": "New Article Type"
},
"new_tags": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"text": {
"type": "string"
},
"add_to_kbid": {
"type": "integer"
},
"add_to_ctid": {
"type": "integer"
},
"add_to_stid": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"add_to_stdid": {
"type": "integer"
},
"type": {
"type": "integer"
}
}
},
"description": "New Tags"
},
"new_faqlists": {
"type": "array",
"items": {
"type": "object",
"properties": {
"guid": {
"type": "string"
},
"intent": {
"type": "string"
},
"id": {
"type": "integer"
},
"name": {
"type": "string"
},
"showforall": {
"type": "boolean"
},
"showforallagents": {
"type": "boolean"
},
"level": {
"type": "integer"
},
"description": {
"type": "string"
},
"is_group": {
"type": "boolean"
},
"group_id": {
"type": "integer"
},
"group_name": {
"type": "string"
},
"full_name": {
"type": "string"
},
"sequence": {
"type": "integer"
},
"article_count": {
"type": "integer"
},
"type": {
"type": "integer"
},
"grandparent_name": {
"type": "string"
},
"greatgrandparent_name": {
"type": "string"
},
"greatgreatgrandparent_name": {
"type": "string"
},
"greatgreatgreatgrandparent_name": {
"type": "string"
},
"fullgroup_name": {
"type": "string"
},
"new_external_link": {
"type": "object"
},
"_match_thirdparty_id": {
"type": "string"
},
"_match_additional_id": {
"type": "string"
},
"_match_integration_id": {
"type": "integer"
},
"_match_integration_name": {
"type": "string"
},
"_isimport": {
"type": "boolean"
},
"_importtype": {
"type": "string"
},
"import_details_id": {
"type": "integer"
},
"third_party_id": {
"type": "string"
},
"translations": {
"type": "array"
},
"access_control": {
"type": "array"
},
"access_control_level": {
"type": "integer"
},
"dontshowonportal": {
"type": "boolean"
},
"allow_indexing": {
"type": "boolean"
},
"geo_restrictions": {
"type": "array"
},
"linked_articles": {
"type": "array"
},
"style_profile_links": {
"type": "array"
},
"showtoallwithperms": {
"type": "boolean"
},
"show_to_all_suppliers": {
"type": "boolean"
}
}
},
"description": "New Faqlists"
},
"new_related_articles": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"name": {
"type": "string"
},
"description": {
"type": "string"
},
"view_count": {
"type": "integer"
},
"useful_count": {
"type": "integer"
},
"notuseful_count": {
"type": "integer"
},
"date_created": {
"type": "string"
},
"date_edited": {
"type": "string"
},
"tag_string": {
"type": "string"
},
"inactive": {
"type": "boolean"
},
"type": {
"type": "integer"
},
"next_review_date": {
"type": "string"
},
"customfields": {
"type": "array"
},
"limit_start_date": {
"type": "string"
},
"limit_end_date": {
"type": "string"
},
"editor_type": {
"type": "integer"
},
"kb_tags": {
"type": "string"
},
"agent_view_count": {
"type": "integer"
},
"confluence_url": {
"type": "string"
},
"search_score": {
"type": "number"
},
"resolution_list": {
"type": "string"
},
"link": {
"type": "string"
},
"geo_restrictions": {
"type": "array"
},
"use": {
"type": "string"
},
"key": {
"type": "integer"
},
"table": {
"type": "integer"
},
"ticket_template_id": {
"type": "integer"
},
"faqdseq": {
"type": "integer"
},
"faqliststr": {
"type": "string"
},
"faqlists": {
"type": "array"
},
"description_list": {
"type": "string"
},
"key_copy": {
"type": "string"
},
"all_version_view_count": {
"type": "integer"
},
"search_count": {
"type": "integer"
},
"_importtypeid": {
"type": "integer"
},
"_importthirdpartyid": {
"type": "string"
},
"_importtype": {
"type": "string"
},
"new_external_link": {
"type": "object"
},
"import_details_id": {
"type": "integer"
},
"_isupdateimport": {
"type": "boolean"
},
"_match_thirdparty_id": {
"type": "string"
},
"_match_integration_id": {
"type": "integer"
},
"_match_integration_name": {
"type": "string"
},
"_match_integration_button_caption": {
"type": "string"
},
"_match_integration_button_url": {
"type": "string"
},
"_match_integration_button_icon": {
"type": "string"
}
}
},
"description": "New Related Articles"
},
"ignoredatedoneisstartdate": {
"type": "boolean",
"description": "The ignoredatedoneisstartdate value"
},
"sentinel_id": {
"type": "string",
"description": "Sentinel Id"
},
"_validate_travel": {
"type": "boolean",
"description": "Validate Travel"
},
"sync_to_sentinel": {
"type": "boolean",
"description": "Sync To Sentinel"
},
"sentinel_classification": {
"type": "string",
"description": "Sentinel Classification"
},
"sentinel_classification_reason": {
"type": "string",
"description": "Sentinel Classification Reason"
},
"g2aremote_id": {
"type": "string",
"description": "G2aremote Id"
},
"dontcreatechild": {
"type": "boolean",
"description": "The dontcreatechild value"
},
"needcreatechild": {
"type": "boolean",
"description": "The needcreatechild value"
},
"customfieldvalidationreason": {
"type": "string",
"description": "The customfieldvalidationreason value"
},
"servicestatusnote": {
"type": "string",
"description": "The servicestatusnote value"
},
"updateservicestatus": {
"type": "boolean",
"description": "The updateservicestatus value"
},
"new_child_cat_1": {
"type": "string",
"description": "New Child Cat 1"
},
"new_child_cat_2": {
"type": "string",
"description": "New Child Cat 2"
},
"new_child_cat_3": {
"type": "string",
"description": "New Child Cat 3"
},
"new_child_cat_4": {
"type": "string",
"description": "New Child Cat 4"
},
"usecroverride": {
"type": "boolean",
"description": "The usecroverride value"
},
"azure_action_complete": {
"type": "boolean",
"description": "Azure Action Complete"
},
"_dontupdate_jira": {
"type": "boolean",
"description": "Dontupdate Jira"
},
"send_jira_note": {
"type": "boolean",
"description": "Send Jira Note"
},
"entity_type": {
"type": "string",
"description": "Entity Type"
},
"rmm_close": {
"type": "boolean",
"description": "Rmm Close"
},
"dattormm_close": {
"type": "boolean",
"description": "Dattormm Close"
},
"external_links": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"table_id": {
"type": "integer"
},
"module_id": {
"type": "integer"
},
"integration_name": {
"type": "string"
},
"halo_id": {
"type": "integer"
},
"third_party_id": {
"type": "string"
},
"third_party_desc": {
"type": "string"
},
"third_party_type": {
"type": "string"
},
"third_party_url": {
"type": "string"
},
"third_party_assigned_to": {
"type": "string"
},
"third_party_count": {
"type": "integer"
},
"primary": {
"type": "boolean"
},
"halo_desc": {
"type": "string"
},
"halo_second_id": {
"type": "integer"
},
"halo_second_desc": {
"type": "string"
},
"extra_match_field": {
"type": "string"
},
"details_id": {
"type": "integer"
},
"third_party_secondary_id": {
"type": "string"
},
"_warning": {
"type": "string"
},
"third_party_status": {
"type": "string"
},
"third_party_priority": {
"type": "string"
},
"_match": {
"type": "boolean"
},
"populate_url": {
"type": "boolean"
},
"date_created": {
"type": "string"
},
"date_updated": {
"type": "string"
},
"subscription_id": {
"type": "string"
},
"new_subscription_key": {
"type": "string"
},
"subscription_expiry": {
"type": "string"
},
"_webhookaction": {
"type": "integer"
},
"revisions": {
"type": "integer"
},
"dont_move_existing_assets": {
"type": "boolean"
},
"chat_message_count": {
"type": "integer"
},
"third_party_additional_id": {
"type": "string"
},
"description": {
"type": "string"
},
"update_existing_link": {
"type": "boolean"
},
"filters": {
"type": "array"
},
"parent_id": {
"type": "integer"
},
"child_links": {
"type": "array"
},
"url_for_linked_entity": {
"type": "string"
},
"url_for_linked_entity_caption": {
"type": "string"
},
"icon_for_linked_entity_caption": {
"type": "string"
}
}
},
"description": "External Links"
},
"new_external_link": {
"type": "object",
"description": "New External Link"
},
"_match_thirdparty_id": {
"type": "string",
"description": "Match Thirdparty Id"
},
"_match_additional_id": {
"type": "string",
"description": "Match Additional Id"
},
"_match_integration_id": {
"type": "integer",
"format": "int32",
"description": "Match Integration Id"
},
"_match_integration_name": {
"type": "string",
"description": "Match Integration Name"
},
"sync_to_salesforce": {
"type": "boolean",
"description": "Sync To Salesforce"
},
"isbillingaction": {
"type": "boolean",
"description": "The isbillingaction value"
},
"ishiddenfrominternalit": {
"type": "boolean",
"description": "The ishiddenfrominternalit value"
},
"new_consignment": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"use": {
"type": "string"
},
"date": {
"type": "string"
},
"note": {
"type": "string"
},
"ticket_id": {
"type": "integer"
},
"address": {
"type": "string"
},
"site_id": {
"type": "integer"
},
"user_name": {
"type": "string"
},
"salesorder_id": {
"type": "integer"
},
"lines": {
"type": "array"
},
"assets": {
"type": "array"
},
"_print_generate": {
"type": "boolean"
},
"pdftemplate_id": {
"type": "integer"
},
"printhtml": {
"type": "string"
},
"pdf_attachment_id": {
"type": "integer"
},
"stockbin_id": {
"type": "integer"
},
"assettomoveback": {
"type": "integer"
},
"ignoreserialisation": {
"type": "boolean"
},
"is_return": {
"type": "boolean"
},
"is_stock_to_stock": {
"type": "boolean"
},
"_warning": {
"type": "string"
}
}
},
"description": "New Consignment"
},
"faultstimeentryid": {
"type": "integer",
"format": "int32",
"description": "The faultstimeentryid value"
},
"billingoverriddenbytimeentry": {
"type": "integer",
"format": "int32",
"description": "The billingoverriddenbytimeentry value"
},
"sync_to_servicenow": {
"type": "boolean",
"description": "Sync To Servicenow"
},
"new_service_id": {
"type": "integer",
"format": "int32",
"description": "New Service Id"
},
"contract_date_override": {
"type": "string",
"format": "date-time",
"description": "Contract Date Override"
},
"parentactionnumber": {
"type": "integer",
"format": "int32",
"description": "The parentactionnumber value"
},
"parentactiondetails": {
"type": "string",
"description": "The parentactiondetails value"
},
"parentactiondate": {
"type": "string",
"format": "date-time",
"description": "The parentactiondate value"
},
"user_creation_failed": {
"type": "boolean",
"description": "User Creation Failed"
},
"followers_user": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"name": {
"type": "string"
},
"site_id": {
"type": "number"
},
"site_id_int": {
"type": "integer"
},
"site_name": {
"type": "string"
},
"client_name": {
"type": "string"
},
"firstname": {
"type": "string"
},
"surname": {
"type": "string"
},
"initials": {
"type": "string"
},
"title": {
"type": "string"
},
"emailaddress": {
"type": "string"
},
"email2": {
"type": "string"
},
"email3": {
"type": "string"
},
"phonenumber_preferred": {
"type": "string"
},
"sitephonenumber": {
"type": "string"
},
"phonenumber": {
"type": "string"
},
"homenumber": {
"type": "string"
},
"mobilenumber": {
"type": "string"
},
"mobilenumber2": {
"type": "string"
},
"fax": {
"type": "string"
},
"telpref": {
"type": "integer"
},
"activedirectory_dn": {
"type": "string"
},
"onpremise_activedirectory_dn": {
"type": "string"
},
"container_dn": {
"type": "string"
},
"login": {
"type": "string"
},
"inactive": {
"type": "boolean"
},
"colour": {
"type": "string"
},
"isimportantcontact": {
"type": "boolean"
},
"other1": {
"type": "string"
},
"other2": {
"type": "string"
},
"other3": {
"type": "string"
},
"other4": {
"type": "string"
},
"other5": {
"type": "string"
},
"notes": {
"type": "string"
},
"neversendemails": {
"type": "boolean"
},
"default_currency_code": {
"type": "integer"
},
"site_guid": {
"type": "string"
},
"area_guid": {
"type": "string"
},
"site_cautomate_guid": {
"type": "string"
},
"priority_id": {
"type": "integer"
},
"linked_agent_id": {
"type": "integer"
},
"covered_by_contract": {
"type": "boolean"
},
"contract_value": {
"type": "number"
},
"software_role_name": {
"type": "string"
},
"customfields": {
"type": "array"
},
"attachments": {
"type": "array"
},
"relationship_id": {
"type": "integer"
},
"user_relationships": {
"type": "array"
},
"uddevsite": {
"type": "integer"
},
"uddevnum": {
"type": "integer"
},
"uduserid": {
"type": "integer"
},
"userdevicerolecount": {
"type": "integer"
},
"site_hubspot_guid": {
"type": "string"
},
"isserviceaccount": {
"type": "boolean"
},
"ignoreautomatedbilling": {
"type": "boolean"
},
"isimportantcontact2": {
"type": "boolean"
},
"connectwiseid": {
"type": "integer"
},
"autotaskid": {
"type": "integer"
},
"messagegroup_id": {
"type": "integer"
},
"role_list": {
"type": "string"
},
"sitetimezone": {
"type": "string"
},
"client_account_manager_id": {
"type": "integer"
},
"use": {
"type": "string"
},
"key": {
"type": "integer"
},
"table": {
"type": "integer"
},
"client_id": {
"type": "integer"
},
"item_tax_code": {
"type": "integer"
},
"automatic_sales_tax": {
"type": "boolean"
},
"client_taxable": {
"type": "boolean"
},
"overridepdftemplatequote": {
"type": "integer"
},
"overridepdftemplatequote_name": {
"type": "string"
},
"contract_end_date": {
"type": "string"
},
"okta_id": {
"type": "string"
},
"azure_id": {
"type": "string"
},
"user_with_clientsite": {
"type": "string"
},
"client_automatic_callscript_id": {
"type": "integer"
},
"neversendmarketingemails": {
"type": "boolean"
},
"is_prospect": {
"type": "boolean"
},
"whatsapp_number": {
"type": "string"
},
"azureoid": {
"type": "string"
},
"approver_note_hint": {
"type": "string"
},
"language_id": {
"type": "integer"
},
"date_of_birth": {
"type": "string"
},
"role_ids": {
"type": "array"
},
"avalara_tenant": {
"type": "integer"
},
"sailpoint_id": {
"type": "string"
},
"_importtypeid": {
"type": "integer"
},
"_importthirdpartyid": {
"type": "string"
},
"_importtype": {
"type": "string"
},
"new_external_link": {
"type": "object"
},
"import_details_id": {
"type": "integer"
},
"_isupdateimport": {
"type": "boolean"
},
"_match_thirdparty_id": {
"type": "string"
},
"_match_integration_id": {
"type": "integer"
},
"_match_integration_name": {
"type": "string"
},
"_match_integration_button_caption": {
"type": "string"
},
"_match_integration_button_url": {
"type": "string"
},
"_match_integration_button_icon": {
"type": "string"
}
}
},
"description": "Followers User"
},
"new_items_issued": {
"type": "array",
"items": {
"type": "object",
"properties": {
"ticket_id": {
"type": "integer"
},
"id": {
"type": "integer"
},
"item_id": {
"type": "integer"
},
"quantity": {
"type": "number"
},
"quantity_shipped": {
"type": "number"
},
"unit": {
"type": "integer"
},
"costprice": {
"type": "number"
},
"price": {
"type": "number"
},
"status": {
"type": "string"
},
"date_shipped": {
"type": "string"
},
"note": {
"type": "string"
},
"note2": {
"type": "string"
},
"name": {
"type": "string"
},
"supplier_part_code": {
"type": "string"
},
"stocklocation_id": {
"type": "integer"
},
"stocklocation_name": {
"type": "string"
},
"quantity_in_stock": {
"type": "number"
},
"asset_number": {
"type": "integer"
},
"asset_site": {
"type": "integer"
},
"warranty_reported": {
"type": "boolean"
},
"selected": {
"type": "boolean"
},
"stock_adjusted_already": {
"type": "boolean"
},
"cost_centre": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"assetgroup_name": {
"type": "string"
},
"assettype_id": {
"type": "integer"
},
"assettype_name": {
"type": "string"
},
"supplier_name": {
"type": "string"
},
"tax": {
"type": "number"
},
"item_tax_code": {
"type": "integer"
},
"item_taxable": {
"type": "boolean"
},
"item_generic": {
"type": "integer"
},
"item_recurring": {
"type": "boolean"
},
"item_internal_reference": {
"type": "string"
},
"item_external_reference": {
"type": "string"
},
"item_tax_name": {
"type": "string"
},
"net_total": {
"type": "number"
},
"total_price": {
"type": "number"
},
"total_tax": {
"type": "number"
},
"total_net_total": {
"type": "number"
},
"consignment_ids": {
"type": "array"
},
"asset_id": {
"type": "integer"
},
"from_order_id": {
"type": "integer"
},
"from_order_line": {
"type": "integer"
},
"reserved_assets": {
"type": "array"
},
"inventory_number": {
"type": "string"
},
"stockbin_id": {
"type": "integer"
},
"asset_type_matching_field_name": {
"type": "string"
},
"_warning": {
"type": "string"
},
"budgettype_id": {
"type": "integer"
},
"serialise_only_one": {
"type": "boolean"
},
"recurringinvoice_id": {
"type": "integer"
},
"dont_track_stock": {
"type": "boolean"
}
}
},
"description": "New Items Issued"
},
"purchaseordernumber": {
"type": "string",
"description": "The purchaseordernumber value"
},
"database_lookup_result": {
"type": "object",
"description": "Database Lookup Result"
},
"new_supplier_contact_id": {
"type": "integer",
"format": "int32",
"description": "New Supplier Contact Id"
},
"new_pr_id": {
"type": "integer",
"format": "int32",
"description": "New Pr Id"
},
"new_branch_id": {
"type": "integer",
"format": "int32",
"description": "New Branch Id"
},
"_dontupdate_pagerduty": {
"type": "boolean",
"description": "Dontupdate Pagerduty"
},
"pagerdutyid": {
"type": "string",
"description": "The pagerdutyid value"
},
"facebook_from_id": {
"type": "string",
"description": "Facebook From Id"
},
"twitter_from_id": {
"type": "string",
"description": "Twitter From Id"
},
"sync_to_jira": {
"type": "boolean",
"description": "Sync To Jira"
},
"is_jira_supplier": {
"type": "boolean",
"description": "Is Jira Supplier"
},
"senttojirasupplierid": {
"type": "integer",
"format": "int32",
"description": "The senttojirasupplierid value"
},
"_importtype": {
"type": "string",
"description": "The importtype value"
},
"itsm_summary": {
"type": "string",
"description": "Itsm Summary"
},
"send_to_halo": {
"type": "boolean",
"description": "Send To Halo"
},
"send_to_whatsapp": {
"type": "boolean",
"description": "Send To Whatsapp"
},
"_ignore_ai": {
"type": "boolean",
"description": "Ignore Ai"
},
"_ignore_translate": {
"type": "boolean",
"description": "Ignore Translate"
},
"translate_note": {
"type": "boolean",
"description": "Translate Note"
},
"new_approvalprocess_role_id": {
"type": "integer",
"format": "int32",
"description": "New Approvalprocess Role Id"
},
"new_approvalprocess_customfieldid": {
"type": "integer",
"format": "int32",
"description": "New Approvalprocess Customfieldid"
},
"new_thirdpartyreviewscore": {
"type": "integer",
"format": "int32",
"description": "New Thirdpartyreviewscore"
},
"new_additional_agents": {
"type": "array",
"items": {
"type": "object",
"properties": {
"faultid": {
"type": "integer"
},
"id": {
"type": "integer"
},
"name": {
"type": "string"
},
"email": {
"type": "string"
},
"_warning": {
"type": "string"
}
}
},
"description": "New Additional Agents"
},
"instagramid": {
"type": "string",
"description": "The instagramid value"
},
"instagramname": {
"type": "string",
"description": "The instagramname value"
},
"instagram_parent_id": {
"type": "string",
"description": "Instagram Parent Id"
},
"send_to_instagram": {
"type": "boolean",
"description": "Send To Instagram"
},
"replyto_instagram_id": {
"type": "string",
"description": "Replyto Instagram Id"
},
"senttoinsta": {
"type": "boolean",
"description": "The senttoinsta value"
},
"instagram_from_id": {
"type": "string",
"description": "Instagram From Id"
},
"dont_recalculate_billing": {
"type": "boolean",
"description": "Dont Recalculate Billing"
},
"is_third_party_supplier": {
"type": "boolean",
"description": "Is Third Party Supplier"
},
"senttoservicenowsupplierid": {
"type": "integer",
"format": "int32",
"description": "The senttoservicenowsupplierid value"
},
"timesheet_approval_status": {
"type": "integer",
"format": "int32",
"description": "Timesheet Approval Status"
},
"_changeprivate": {
"type": "boolean",
"description": "The changeprivate value"
},
"defprepayinvoicenumber": {
"type": "string",
"description": "The defprepayinvoicenumber value"
},
"defprepaydateinvoiced": {
"type": "string",
"format": "date-time",
"description": "The defprepaydateinvoiced value"
},
"defprepayamount": {
"type": "number",
"format": "double",
"description": "The defprepayamount value"
},
"new_colour": {
"type": "string",
"description": "New Colour"
},
"send_to_googlebusiness": {
"type": "boolean",
"description": "Send To Googlebusiness"
},
"original_agent": {
"type": "integer",
"format": "int32",
"description": "Original Agent"
},
"_isreplyaction": {
"type": "boolean",
"description": "The isreplyaction value"
},
"milestone_bill_id": {
"type": "integer",
"format": "int32",
"description": "Milestone Bill Id"
},
"new_oppjobtitle": {
"type": "string",
"description": "New Oppjobtitle"
},
"bigpanda_id": {
"type": "string",
"description": "Bigpanda Id"
},
"servicenow_type": {
"type": "integer",
"format": "int32",
"description": "Servicenow Type"
},
"internet_message_id": {
"type": "string",
"description": "Internet Message Id"
},
"allow_automation_on_related": {
"type": "boolean",
"description": "Allow Automation On Related"
},
"replying_to": {
"type": "integer",
"format": "int32",
"description": "Replying To"
},
"lapsafe_expiry_date": {
"type": "string",
"format": "date-time",
"description": "Lapsafe Expiry Date"
},
"lapsafe_asset": {
"type": "string",
"description": "Lapsafe Asset"
},
"lapsafe_bay": {
"type": "integer",
"format": "int32",
"description": "Lapsafe Bay"
},
"lapsafe_bay_id": {
"type": "string",
"description": "Lapsafe Bay Id"
},
"lapsafe_installation": {
"type": "string",
"description": "Lapsafe Installation"
},
"_slackaction": {
"type": "integer",
"format": "int32",
"description": "The slackaction value"
},
"_isportalagentnote": {
"type": "boolean",
"description": "The isportalagentnote value"
},
"devops_pipeline_id": {
"type": "integer",
"format": "int32",
"description": "Devops Pipeline Id"
},
"devops_pipeline_version": {
"type": "string",
"description": "Devops Pipeline Version"
},
"new_step": {
"type": "integer",
"format": "int32",
"description": "New Step"
},
"rr_log": {
"type": "object",
"description": "Rr Log"
},
"new_contributors": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"username": {
"type": "string"
},
"agent_id": {
"type": "integer"
},
"agentname": {
"type": "string"
},
"code": {
"type": "integer"
},
"rolename": {
"type": "string"
},
"ticketid": {
"type": "integer"
},
"note": {
"type": "string"
},
"contributor_type": {
"type": "integer"
},
"quality": {
"type": "integer"
},
"_warning": {
"type": "string"
}
}
},
"description": "New Contributors"
},
"nextcalldate": {
"type": "string",
"format": "date-time",
"description": "The nextcalldate value"
},
"satisfaction": {
"type": "string",
"description": "The satisfaction value"
},
"new_CRM_note": {
"type": "object",
"description": "New CRM Note"
},
"_agent03_ok": {
"type": "boolean",
"description": "Agent03 Ok"
},
"_can_edit_billing_time": {
"type": "boolean",
"description": "Can Edit Billing Time"
},
"run_ai_insights": {
"type": "boolean",
"description": "Run Ai Insights"
},
"new_customer_signature": {
"type": "string",
"description": "New Customer Signature"
},
"new_agent_signature": {
"type": "string",
"description": "New Agent Signature"
},
"_prevent_outgoing": {
"type": "boolean",
"description": "Prevent Outgoing"
},
"new_client_id": {
"type": "integer",
"format": "int32",
"description": "New Client Id"
},
"new_site_id": {
"type": "integer",
"format": "int32",
"description": "New Site Id"
},
"new_user_id": {
"type": "integer",
"format": "int32",
"description": "New User Id"
},
"prepay_threshold": {
"type": "object",
"description": "Prepay Threshold"
},
"outgoingid": {
"type": "integer",
"format": "int32",
"description": "The outgoingid value"
},
"isundeliverable": {
"type": "boolean",
"description": "The isundeliverable value"
},
"new_distribution_list": {
"type": "integer",
"format": "int32",
"description": "New Distribution List"
},
"new_bulkemail": {
"type": "object",
"description": "New Bulkemail"
},
"bulkemail_users": {
"type": "array",
"items": {
"type": "integer"
},
"description": "Bulkemail Users"
},
"bulkemail_tickets": {
"type": "array",
"items": {
"type": "integer"
},
"description": "Bulkemail Tickets"
},
"_novalidate": {
"type": "boolean",
"description": "The novalidate value"
},
"ishaloack": {
"type": "boolean",
"description": "The ishaloack value"
},
"new_notepad": {
"type": "string",
"description": "New Notepad"
},
"sync_to_halo_api": {
"type": "integer",
"format": "int32",
"description": "Sync To Halo Api"
},
"excludefromemailthreading": {
"type": "boolean",
"description": "The excludefromemailthreading value"
},
"action_showkbpreview": {
"type": "boolean",
"description": "Action Showkbpreview"
},
"portal_supplier_update": {
"type": "boolean",
"description": "Portal Supplier Update"
},
"item_to_issue": {
"type": "integer",
"format": "int32",
"description": "Item To Issue"
},
"countersiguseagentsig": {
"type": "boolean",
"description": "The countersiguseagentsig value"
},
"countersignature": {
"type": "string",
"description": "The countersignature value"
},
"new_owning_service": {
"type": "integer",
"format": "int32",
"description": "New Owning Service"
},
"_apply_ai_suggestions": {
"type": "array",
"items": {
"type": "integer"
},
"description": "Apply Ai Suggestions"
},
"subject_exceeds_max_length": {
"type": "boolean",
"description": "Subject Exceeds Max Length"
},
"set_ticket_ai_indexing": {
"type": "boolean",
"description": "Set Ticket Ai Indexing"
},
"new_is_maintenance": {
"type": "boolean",
"description": "New Is Maintenance"
},
"iseditaction": {
"type": "boolean",
"description": "The iseditaction value"
},
"set_response_if_not_set": {
"type": "boolean",
"description": "Set Response If Not Set"
},
"_kbduplicate01_ok": {
"type": "boolean",
"description": "Kbduplicate01 Ok"
},
"kb_ai_summary": {
"type": "string",
"description": "Kb Ai Summary"
},
"new_ticket_timezone": {
"type": "string",
"description": "New Ticket Timezone"
},
"adhoc_notify_team": {
"type": "integer",
"format": "int32",
"description": "Adhoc Notify Team"
},
"_dont_fire_automations": {
"type": "boolean",
"description": "Dont Fire Automations"
},
"whatsapp_content_template": {
"type": "string",
"description": "Whatsapp Content Template"
},
"whatsapp_to": {
"type": "string",
"description": "Whatsapp To"
},
"whatsapp_from_details_id": {
"type": "integer",
"format": "int32",
"description": "Whatsapp From Details Id"
},
"whatsapp_content_template_variables": {
"type": "array",
"items": {
"type": "object",
"properties": {
"variable": {
"type": "string"
},
"default_value": {
"type": "string"
}
}
},
"description": "Whatsapp Content Template Variables"
},
"contact_address": {
"type": "object",
"description": "Contact Address"
},
"addautosuppressheader": {
"type": "boolean",
"description": "The addautosuppressheader value"
},
"outcome_id": {
"type": "integer",
"format": "int32",
"description": "Outcome Id"
},
"action_systemid": {
"type": "integer",
"format": "int32",
"description": "Action Systemid"
},
"dateemailed": {
"type": "string",
"format": "date-time",
"description": "The dateemailed value"
},
"timetaken": {
"type": "number",
"format": "double",
"description": "The timetaken value"
},
"timetakendays": {
"type": "number",
"format": "double",
"description": "The timetakendays value"
},
"timetakenadjusted": {
"type": "number",
"format": "double",
"description": "The timetakenadjusted value"
},
"nonbilltime": {
"type": "number",
"format": "double",
"description": "The nonbilltime value"
},
"traveltime": {
"type": "number",
"format": "double",
"description": "The traveltime value"
},
"mileage": {
"type": "number",
"format": "double",
"description": "The mileage value"
},
"actionchargehours": {
"type": "number",
"format": "double",
"description": "The actionchargehours value"
},
"actionnonchargeamount": {
"type": "number",
"format": "double",
"description": "The actionnonchargeamount value"
},
"actionnonchargehours": {
"type": "number",
"format": "double",
"description": "The actionnonchargehours value"
},
"actionchargeamount": {
"type": "number",
"format": "double",
"description": "The actionchargeamount value"
},
"actionprepayhours": {
"type": "number",
"format": "double",
"description": "The actionprepayhours value"
},
"actionprepayamount": {
"type": "number",
"format": "double",
"description": "The actionprepayamount value"
},
"actiontravelchargehours": {
"type": "number",
"format": "double",
"description": "The actiontravelchargehours value"
},
"chargerate": {
"type": "integer",
"format": "int32",
"description": "The chargerate value"
},
"travel_chargerate": {
"type": "integer",
"format": "int32",
"description": "Travel Chargerate"
},
"hiddenfromuser": {
"type": "boolean",
"description": "The hiddenfromuser value"
},
"important": {
"type": "boolean",
"description": "The important value"
},
"old_status": {
"type": "integer",
"format": "int32",
"description": "Old Status"
},
"new_status": {
"type": "integer",
"format": "int32",
"description": "New Status"
},
"new_status_name": {
"type": "string",
"description": "New Status Name"
},
"emailfrom": {
"type": "string",
"description": "The emailfrom value"
},
"emailtonew": {
"type": "string",
"description": "The emailtonew value"
},
"emailto": {
"type": "string",
"description": "The emailto value"
},
"emailccnew": {
"type": "string",
"description": "The emailccnew value"
},
"emaildirection": {
"type": "string",
"description": "The emaildirection value"
},
"emailcc": {
"type": "string",
"description": "The emailcc value"
},
"emailsubjectnew": {
"type": "string",
"description": "The emailsubjectnew value"
},
"senttoapiurl": {
"type": "string",
"description": "The senttoapiurl value"
},
"colour": {
"type": "string",
"description": "The colour value"
},
"attachment_count": {
"type": "integer",
"format": "int32",
"description": "Attachment Count"
},
"unread": {
"type": "integer",
"format": "int32",
"description": "The unread value"
},
"actionby_application_id": {
"type": "string",
"description": "Actionby Application Id"
},
"action_travel_contract_ref": {
"type": "string",
"description": "Action Travel Contract Ref"
},
"actionby_user_id": {
"type": "integer",
"format": "int32",
"description": "Actionby User Id"
},
"hide_user_visibility_toggle": {
"type": "boolean",
"description": "Hide User Visibility Toggle"
}
}
},
"description": "Request body"
}
},
"required": [
"PCID"
]
}
```
***
## haloitsm\_tickets\_create\_canned\_text
POST /CannedText
**Parameters:**
| Parameter | Type | Required | Default | Description |
| --------- | --------- | -------- | ------- | ------------ |
| `body` | object\[] | No | — | Request body |
```json theme={null}
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"body": {
"type": "array",
"items": {
"type": "object",
"properties": {
"guid": {
"type": "string",
"format": "uuid",
"description": "The guid value"
},
"intent": {
"type": "string",
"description": "The intent value"
},
"id": {
"type": "integer",
"format": "int32",
"description": "The id value"
},
"name": {
"type": "string",
"description": "The name value"
},
"group_id": {
"type": "integer",
"format": "int32",
"description": "Group Id"
},
"text": {
"type": "string",
"description": "The text value"
},
"html": {
"type": "string",
"description": "The html value"
},
"restriction_type": {
"type": "integer",
"format": "int32",
"description": "Restriction Type"
},
"department_id": {
"type": "integer",
"format": "int32",
"description": "Department Id"
},
"team_id": {
"type": "integer",
"format": "int32",
"description": "Team Id"
},
"agent_id": {
"type": "integer",
"format": "int32",
"description": "Agent Id"
},
"_canupdate": {
"type": "boolean",
"description": "The canupdate value"
},
"is_favourite": {
"type": "boolean",
"description": "Is Favourite"
},
"access_control": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"team_guid": {
"type": "string"
},
"department_id": {
"type": "integer"
},
"department_guid": {
"type": "string"
},
"name": {
"type": "string"
},
"level": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"entity_name": {
"type": "string"
},
"entity_text_id": {
"type": "string"
}
}
},
"description": "Access Control"
},
"access_control_level": {
"type": "integer",
"format": "int32",
"description": "Access Control Level"
},
"_isimport": {
"type": "boolean",
"description": "The isimport value"
},
"_importtype": {
"type": "string",
"description": "The importtype value"
},
"group_name": {
"type": "string",
"description": "Group Name"
},
"tags": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"text": {
"type": "string"
},
"add_to_kbid": {
"type": "integer"
},
"add_to_ctid": {
"type": "integer"
},
"add_to_stid": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"add_to_stdid": {
"type": "integer"
},
"type": {
"type": "integer"
}
}
},
"description": "The tags value"
},
"_warning": {
"type": "string",
"description": "The warning value"
},
"departments": {
"type": "array",
"items": {
"type": "integer"
},
"description": "The departments value"
},
"teams": {
"type": "array",
"items": {
"type": "integer"
},
"description": "The teams value"
},
"agents": {
"type": "array",
"items": {
"type": "integer"
},
"description": "The agents value"
},
"roles": {
"type": "array",
"items": {
"type": "integer"
},
"description": "The roles value"
},
"freshdesk_attachments": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"content_type": {
"type": "string"
},
"size": {
"type": "integer"
},
"name": {
"type": "string"
},
"attachment_url": {
"type": "string"
},
"created_at": {
"type": "string"
},
"updated_at": {
"type": "string"
}
}
},
"description": "Freshdesk Attachments"
},
"shortcut_key": {
"type": "string",
"description": "Shortcut Key"
},
"entity": {
"type": "integer",
"format": "int32",
"description": "The entity value"
},
"new_agentid": {
"type": "integer",
"format": "int32",
"description": "New Agentid"
}
}
},
"description": "Request body"
}
},
"required": [
"PCID"
]
}
```
***
## haloitsm\_tickets\_create\_category
POST /Category
**Parameters:**
| Parameter | Type | Required | Default | Description |
| --------- | --------- | -------- | ------- | ------------ |
| `body` | object\[] | No | — | Request body |
```json theme={null}
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"body": {
"type": "array",
"items": {
"type": "object",
"properties": {
"guid": {
"type": "string",
"format": "uuid",
"description": "The guid value"
},
"intent": {
"type": "string",
"description": "The intent value"
},
"id": {
"type": "integer",
"format": "int32",
"description": "The id value"
},
"value": {
"type": "string",
"description": "The value value"
},
"category_name": {
"type": "string",
"description": "Category Name"
},
"type_id": {
"type": "integer",
"format": "int32",
"description": "Type Id"
},
"sla_id": {
"type": "integer",
"format": "int32",
"description": "Sla Id"
},
"priority_id": {
"type": "integer",
"format": "int32",
"description": "Priority Id"
},
"chargerate": {
"type": "integer",
"format": "int32",
"description": "The chargerate value"
},
"category_group_id": {
"type": "integer",
"format": "int32",
"description": "Category Group Id"
},
"_isnew": {
"type": "boolean",
"description": "The isnew value"
},
"include_note": {
"type": "boolean",
"description": "Include Note"
},
"note": {
"type": "string",
"description": "The note value"
},
"user_note": {
"type": "string",
"description": "User Note"
},
"itilrequesttype": {
"type": "integer",
"format": "int32",
"description": "The itilrequesttype value"
},
"_warning": {
"type": "string",
"description": "The warning value"
},
"is_integration": {
"type": "boolean",
"description": "Is Integration"
},
"translations": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"language_id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"fieldname": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"entity_id2": {
"type": "integer"
},
"entity_id3": {
"type": "integer"
},
"entity_textid": {
"type": "string"
},
"translation": {
"type": "string"
},
"_dotranslate": {
"type": "boolean"
},
"_translateonly": {
"type": "boolean"
},
"_isimport": {
"type": "boolean"
},
"default_translation": {
"type": "string"
},
"_warning": {
"type": "string"
}
}
},
"description": "The translations value"
},
"allow_ai_auggestion": {
"type": "boolean",
"description": "Allow Ai Auggestion"
}
}
},
"description": "Request body"
}
},
"required": [
"PCID"
]
}
```
***
## haloitsm\_tickets\_create\_priority
POST /Priority
**Parameters:**
| Parameter | Type | Required | Default | Description |
| --------- | --------- | -------- | ------- | ------------ |
| `body` | object\[] | No | — | Request body |
```json theme={null}
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"body": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "string",
"format": "uuid",
"description": "The id value"
},
"slaid": {
"type": "integer",
"format": "int32",
"description": "The slaid value"
},
"sla_guid": {
"type": "string",
"format": "uuid",
"description": "Sla Guid"
},
"priorityid": {
"type": "integer",
"format": "int32",
"description": "The priorityid value"
},
"name": {
"type": "string",
"description": "The name value"
},
"fixtime": {
"type": "number",
"format": "double",
"description": "The fixtime value"
},
"fixunits": {
"type": "string",
"description": "The fixunits value"
},
"enterslaexcuse": {
"type": "boolean",
"description": "The enterslaexcuse value"
},
"responsetime": {
"type": "number",
"format": "double",
"description": "The responsetime value"
},
"responseunits": {
"type": "string",
"description": "The responseunits value"
},
"ishidden": {
"type": "boolean",
"description": "The ishidden value"
},
"fixendofday": {
"type": "boolean",
"description": "The fixendofday value"
},
"responseendofday": {
"type": "boolean",
"description": "The responseendofday value"
},
"colour": {
"type": "string",
"description": "The colour value"
},
"catprompt": {
"type": "integer",
"format": "int32",
"description": "The catprompt value"
},
"workdaysoverride": {
"type": "integer",
"format": "int32",
"description": "The workdaysoverride value"
},
"responsestartofday": {
"type": "boolean",
"description": "The responsestartofday value"
},
"responsestartofdaytime": {
"type": "string",
"format": "date-span",
"description": "The responsestartofdaytime value"
},
"startofday": {
"type": "boolean",
"description": "The startofday value"
},
"startofdaytime": {
"type": "string",
"format": "date-span",
"description": "The startofdaytime value"
},
"setfixtostartdate": {
"type": "boolean",
"description": "The setfixtostartdate value"
},
"setfixtotargetdate": {
"type": "boolean",
"description": "The setfixtotargetdate value"
},
"translations": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"language_id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"fieldname": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"entity_id2": {
"type": "integer"
},
"entity_id3": {
"type": "integer"
},
"entity_textid": {
"type": "string"
},
"translation": {
"type": "string"
},
"_dotranslate": {
"type": "boolean"
},
"_translateonly": {
"type": "boolean"
},
"_isimport": {
"type": "boolean"
},
"default_translation": {
"type": "string"
},
"_warning": {
"type": "string"
}
}
},
"description": "The translations value"
},
"enterslaresponseexcuse": {
"type": "boolean",
"description": "The enterslaresponseexcuse value"
},
"_warning": {
"type": "string",
"description": "The warning value"
},
"_isimport": {
"type": "boolean",
"description": "The isimport value"
},
"_importtype": {
"type": "string",
"description": "The importtype value"
},
"sla_name": {
"type": "string",
"description": "Sla Name"
},
"firstresponsetime": {
"type": "number",
"format": "double",
"description": "The firstresponsetime value"
},
"firstresponseunits": {
"type": "string",
"description": "The firstresponseunits value"
}
}
},
"description": "Request body"
}
},
"required": [
"PCID"
]
}
```
***
## haloitsm\_tickets\_create\_status
POST /Status
**Parameters:**
| Parameter | Type | Required | Default | Description |
| --------- | --------- | -------- | ------- | ------------ |
| `body` | object\[] | No | — | Request body |
```json theme={null}
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"body": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer",
"format": "int32",
"description": "The id value"
},
"guid": {
"type": "string",
"format": "uuid",
"description": "The guid value"
},
"intent": {
"type": "string",
"description": "The intent value"
},
"name": {
"type": "string",
"description": "The name value"
},
"shortname": {
"type": "string",
"description": "The shortname value"
},
"type": {
"type": "integer",
"format": "int32",
"description": "The type value"
},
"sequence": {
"type": "integer",
"format": "int32",
"description": "The sequence value"
},
"colour": {
"type": "string",
"description": "The colour value"
},
"slaaction": {
"type": "string",
"description": "The slaaction value"
},
"ticket_count": {
"type": "integer",
"format": "int32",
"description": "Ticket Count"
},
"showonquickchange": {
"type": "boolean",
"description": "The showonquickchange value"
},
"timeuntilloffhold": {
"type": "number",
"format": "double",
"description": "The timeuntilloffhold value"
},
"statuschangeto": {
"type": "integer",
"format": "int32",
"description": "The statuschangeto value"
},
"statuschangetofreq": {
"type": "number",
"format": "double",
"description": "The statuschangetofreq value"
},
"statusnochangehours": {
"type": "number",
"format": "double",
"description": "The statusnochangehours value"
},
"nochangehoursrecurring": {
"type": "boolean",
"description": "The nochangehoursrecurring value"
},
"statusnochangehoursmanager": {
"type": "integer",
"format": "int32",
"description": "The statusnochangehoursmanager value"
},
"statusnochangehoursmanagerrecurring": {
"type": "boolean",
"description": "The statusnochangehoursmanagerrecurring value"
},
"statusnochangehourssection": {
"type": "number",
"format": "double",
"description": "The statusnochangehourssection value"
},
"statusnochangehourssectionrecurring": {
"type": "boolean",
"description": "The statusnochangehourssectionrecurring value"
},
"nochangetemplate": {
"type": "integer",
"format": "int32",
"description": "The nochangetemplate value"
},
"nochangetemplate_guid": {
"type": "string",
"format": "uuid",
"description": "Nochangetemplate Guid"
},
"includeinloadbalance": {
"type": "boolean",
"description": "The includeinloadbalance value"
},
"statusemailfreqdays": {
"type": "integer",
"format": "int32",
"description": "The statusemailfreqdays value"
},
"statusemailid": {
"type": "integer",
"format": "int32",
"description": "The statusemailid value"
},
"statusemail_guid": {
"type": "string",
"format": "uuid",
"description": "Statusemail Guid"
},
"statusemailname": {
"type": "string",
"description": "The statusemailname value"
},
"notifystatuschange": {
"type": "integer",
"format": "int32",
"description": "The notifystatuschange value"
},
"dontsendslareminders": {
"type": "boolean",
"description": "The dontsendslareminders value"
},
"nochangetemplatename": {
"type": "string",
"description": "The nochangetemplatename value"
},
"slaignorerelease": {
"type": "boolean",
"description": "The slaignorerelease value"
},
"statuschangetoname": {
"type": "string",
"description": "The statuschangetoname value"
},
"_warning": {
"type": "string",
"description": "The warning value"
},
"useworkinghours": {
"type": "integer",
"format": "int32",
"description": "The useworkinghours value"
},
"tickettypes": {
"type": "array",
"items": {
"type": "object",
"properties": {
"value": {
"type": "string"
},
"label": {
"type": "string"
},
"isnew": {
"type": "boolean"
}
}
},
"description": "The tickettypes value"
},
"outcomes": {
"type": "array",
"items": {
"type": "object",
"properties": {
"value": {
"type": "string"
},
"label": {
"type": "string"
},
"isnew": {
"type": "boolean"
}
}
},
"description": "The outcomes value"
},
"translations": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"language_id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"fieldname": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"entity_id2": {
"type": "integer"
},
"entity_id3": {
"type": "integer"
},
"entity_textid": {
"type": "string"
},
"translation": {
"type": "string"
},
"_dotranslate": {
"type": "boolean"
},
"_translateonly": {
"type": "boolean"
},
"_isimport": {
"type": "boolean"
},
"default_translation": {
"type": "string"
},
"_warning": {
"type": "string"
}
}
},
"description": "The translations value"
},
"useworkinghours_statusnochangehours": {
"type": "integer",
"format": "int32",
"description": "Useworkinghours Statusnochangehours"
},
"useworkinghours_statusnochangehourssection": {
"type": "integer",
"format": "int32",
"description": "Useworkinghours Statusnochangehourssection"
},
"useworkinghours_statusnochangehoursmanager": {
"type": "integer",
"format": "int32",
"description": "Useworkinghours Statusnochangehoursmanager"
}
}
},
"description": "Request body"
}
},
"required": [
"PCID"
]
}
```
***
## haloitsm\_tickets\_create\_tickets
POST /Tickets
**Parameters:**
| Parameter | Type | Required | Default | Description |
| --------- | --------- | -------- | ------- | ------------ |
| `body` | object\[] | No | — | Request body |
```json theme={null}
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"body": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer",
"format": "int32",
"description": "The id value"
},
"dateoccurred": {
"type": "string",
"format": "date-time",
"description": "The dateoccurred value"
},
"summary": {
"type": "string",
"description": "The summary value"
},
"details": {
"type": "string",
"description": "The details value"
},
"status_id": {
"type": "integer",
"format": "int32",
"description": "Status Id"
},
"status_name": {
"type": "string",
"description": "Status Name"
},
"tickettype_id": {
"type": "integer",
"format": "int32",
"description": "Tickettype Id"
},
"tickettype_name": {
"type": "string",
"description": "Tickettype Name"
},
"sla_id": {
"type": "integer",
"format": "int32",
"description": "Sla Id"
},
"sla_name": {
"type": "string",
"description": "Sla Name"
},
"priority_id": {
"type": "integer",
"format": "int32",
"description": "Priority Id"
},
"client_id": {
"type": "integer",
"format": "int32",
"description": "Client Id"
},
"client_name": {
"type": "string",
"description": "Client Name"
},
"site_id": {
"type": "integer",
"format": "int32",
"description": "Site Id"
},
"site_name": {
"type": "string",
"description": "Site Name"
},
"user_id": {
"type": "integer",
"format": "int32",
"description": "User Id"
},
"user_name": {
"type": "string",
"description": "User Name"
},
"team_id": {
"type": "integer",
"format": "int32",
"description": "Team Id"
},
"team": {
"type": "string",
"description": "The team value"
},
"agent_id": {
"type": "integer",
"format": "int32",
"description": "Agent Id"
},
"agent_name": {
"type": "string",
"description": "Agent Name"
},
"category_1": {
"type": "string",
"description": "Category 1"
},
"category_2": {
"type": "string",
"description": "Category 2"
},
"category_3": {
"type": "string",
"description": "Category 3"
},
"category_4": {
"type": "string",
"description": "Category 4"
},
"categoryid_1": {
"type": "integer",
"format": "int32",
"description": "Categoryid 1"
},
"categoryid_2": {
"type": "integer",
"format": "int32",
"description": "Categoryid 2"
},
"categoryid_3": {
"type": "integer",
"format": "int32",
"description": "Categoryid 3"
},
"categoryid_4": {
"type": "integer",
"format": "int32",
"description": "Categoryid 4"
},
"category_1_display": {
"type": "string",
"description": "Category 1 Display"
},
"category_2_display": {
"type": "string",
"description": "Category 2 Display"
},
"category_3_display": {
"type": "string",
"description": "Category 3 Display"
},
"category_4_display": {
"type": "string",
"description": "Category 4 Display"
},
"estimate": {
"type": "number",
"format": "double",
"description": "The estimate value"
},
"estimatedays": {
"type": "number",
"format": "double",
"description": "The estimatedays value"
},
"projecttimepercentage": {
"type": "number",
"format": "double",
"description": "The projecttimepercentage value"
},
"projectcompletionpercentage": {
"type": "number",
"format": "double",
"description": "The projectcompletionpercentage value"
},
"projectearlieststart": {
"type": "string",
"format": "date-time",
"description": "The projectearlieststart value"
},
"projectlatestend": {
"type": "string",
"format": "date-time",
"description": "The projectlatestend value"
},
"timetaken": {
"type": "number",
"format": "double",
"description": "The timetaken value"
},
"faigeneratedsummary_list": {
"type": "string",
"description": "Faigeneratedsummary List"
},
"chargehours": {
"type": "number",
"format": "double",
"description": "The chargehours value"
},
"nonchargehours": {
"type": "number",
"format": "double",
"description": "The nonchargehours value"
},
"travelhours": {
"type": "number",
"format": "double",
"description": "The travelhours value"
},
"totalmileage": {
"type": "number",
"format": "double",
"description": "The totalmileage value"
},
"itemsprice": {
"type": "number",
"format": "double",
"description": "The itemsprice value"
},
"items": {
"type": "string",
"description": "The items value"
},
"supplier_name": {
"type": "string",
"description": "Supplier Name"
},
"parent_id": {
"type": "integer",
"format": "int32",
"description": "Parent Id"
},
"child_count": {
"type": "integer",
"format": "int32",
"description": "Child Count"
},
"child_count_open": {
"type": "integer",
"format": "int32",
"description": "Child Count Open"
},
"attachment_count": {
"type": "integer",
"format": "int32",
"description": "Attachment Count"
},
"flagged": {
"type": "boolean",
"description": "The flagged value"
},
"read": {
"type": "boolean",
"description": "The read value"
},
"enduserstatus": {
"type": "integer",
"format": "int32",
"description": "The enduserstatus value"
},
"onhold": {
"type": "boolean",
"description": "The onhold value"
},
"respondbydate": {
"type": "string",
"format": "date-time",
"description": "The respondbydate value"
},
"responsedate": {
"type": "string",
"format": "date-time",
"description": "The responsedate value"
},
"first_responsedate": {
"type": "string",
"format": "date-time",
"description": "First Responsedate"
},
"responsestartdate": {
"type": "string",
"format": "date-time",
"description": "The responsestartdate value"
},
"slaresponsestate": {
"type": "string",
"description": "The slaresponsestate value"
},
"fixbydate": {
"type": "string",
"format": "date-time",
"description": "The fixbydate value"
},
"dateclosed": {
"type": "string",
"format": "date-time",
"description": "The dateclosed value"
},
"dateassigned": {
"type": "string",
"format": "date-time",
"description": "The dateassigned value"
},
"excludefromsla": {
"type": "boolean",
"description": "The excludefromsla value"
},
"slaholdtime": {
"type": "number",
"format": "double",
"description": "The slaholdtime value"
},
"site_timezone": {
"type": "string",
"description": "Site Timezone"
},
"parentguid": {
"type": "string",
"description": "The parentguid value"
},
"parentassign": {
"type": "boolean",
"description": "The parentassign value"
},
"slaactiondate": {
"type": "string",
"format": "date-time",
"description": "The slaactiondate value"
},
"slapercused": {
"type": "number",
"format": "double",
"description": "The slapercused value"
},
"slatimeleft": {
"type": "number",
"format": "double",
"description": "The slatimeleft value"
},
"currentelapsedhours": {
"type": "number",
"format": "double",
"description": "The currentelapsedhours value"
},
"lastactiondate": {
"type": "string",
"format": "date-time",
"description": "The lastactiondate value"
},
"last_update": {
"type": "string",
"format": "date-time",
"description": "Last Update"
},
"lastchildactiondate": {
"type": "string",
"format": "date-time",
"description": "The lastchildactiondate value"
},
"organisation_id": {
"type": "integer",
"format": "int32",
"description": "Organisation Id"
},
"department_id": {
"type": "integer",
"format": "int32",
"description": "Department Id"
},
"reportedby": {
"type": "string",
"description": "The reportedby value"
},
"user_email": {
"type": "string",
"description": "User Email"
},
"emailtolist": {
"type": "string",
"description": "The emailtolist value"
},
"emailtolistsupplier": {
"type": "string",
"description": "The emailtolistsupplier value"
},
"emailcclist": {
"type": "string",
"description": "The emailcclist value"
},
"emailcclistsupplier": {
"type": "string",
"description": "The emailcclistsupplier value"
},
"matched_kb_id": {
"type": "integer",
"format": "int32",
"description": "Matched Kb Id"
},
"release_note": {
"type": "string",
"description": "Release Note"
},
"product_id": {
"type": "integer",
"format": "int32",
"description": "Product Id"
},
"product_name": {
"type": "string",
"description": "Product Name"
},
"release_id": {
"type": "integer",
"format": "int32",
"description": "Release Id"
},
"release_name": {
"type": "string",
"description": "Release Name"
},
"release2_id": {
"type": "integer",
"format": "int32",
"description": "Release2 Id"
},
"release2_name": {
"type": "string",
"description": "Release2 Name"
},
"release3_id": {
"type": "integer",
"format": "int32",
"description": "Release3 Id"
},
"release3_name": {
"type": "string",
"description": "Release3 Name"
},
"child_ticket_id_string": {
"type": "string",
"description": "Child Ticket Id String"
},
"asset_key_field_string": {
"type": "string",
"description": "Asset Key Field String"
},
"asset_type_name": {
"type": "string",
"description": "Asset Type Name"
},
"workflow_name": {
"type": "string",
"description": "Workflow Name"
},
"workflow_stage": {
"type": "string",
"description": "Workflow Stage"
},
"workflow_stage_id": {
"type": "integer",
"format": "int32",
"description": "Workflow Stage Id"
},
"workflow_stage_number": {
"type": "string",
"description": "Workflow Stage Number"
},
"lastincomingemail": {
"type": "string",
"format": "date-time",
"description": "The lastincomingemail value"
},
"child_ticket_ids": {
"type": "array",
"items": {
"type": "integer"
},
"description": "Child Ticket Ids"
},
"nextactivitydate": {
"type": "string",
"format": "date-time",
"description": "The nextactivitydate value"
},
"nextactivityorappointmentdate": {
"type": "string",
"format": "date-time",
"description": "The nextactivityorappointmentdate value"
},
"inventory_number": {
"type": "string",
"description": "Inventory Number"
},
"workflow_id": {
"type": "integer",
"format": "int32",
"description": "Workflow Id"
},
"workflow_step": {
"type": "integer",
"format": "int32",
"description": "Workflow Step"
},
"workflow_seq": {
"type": "integer",
"format": "int32",
"description": "Workflow Seq"
},
"pipeline_stage_id": {
"type": "integer",
"format": "int32",
"description": "Pipeline Stage Id"
},
"pipeline_stage_name": {
"type": "string",
"description": "Pipeline Stage Name"
},
"hasbeenclosed": {
"type": "boolean",
"description": "The hasbeenclosed value"
},
"unread_child_action_count": {
"type": "integer",
"format": "int32",
"description": "Unread Child Action Count"
},
"unread_related_action_count": {
"type": "integer",
"format": "int32",
"description": "Unread Related Action Count"
},
"child_action_count": {
"type": "integer",
"format": "int32",
"description": "Child Action Count"
},
"parent_subject": {
"type": "string",
"description": "Parent Subject"
},
"related_action_count": {
"type": "integer",
"format": "int32",
"description": "Related Action Count"
},
"is_vip": {
"type": "boolean",
"description": "Is Vip"
},
"isimportantcontact": {
"type": "boolean",
"description": "The isimportantcontact value"
},
"inactive": {
"type": "boolean",
"description": "The inactive value"
},
"impact": {
"type": "integer",
"format": "int32",
"description": "The impact value"
},
"urgency": {
"type": "integer",
"format": "int32",
"description": "The urgency value"
},
"startdate": {
"type": "string",
"format": "date-time",
"description": "Start date for filtering"
},
"startdate_timezone": {
"type": "string",
"description": "Startdate Timezone"
},
"startdate_with_timezone": {
"type": "object",
"description": "Startdate With Timezone"
},
"starttime": {
"type": "string",
"format": "date-span",
"description": "The starttime value"
},
"starttimeslot": {
"type": "integer",
"format": "int32",
"description": "The starttimeslot value"
},
"targetdate": {
"type": "string",
"format": "date-time",
"description": "The targetdate value"
},
"targetdate_timezone": {
"type": "string",
"description": "Targetdate Timezone"
},
"targetdate_with_timezone": {
"type": "object",
"description": "Targetdate With Timezone"
},
"targettime": {
"type": "string",
"format": "date-span",
"description": "The targettime value"
},
"targettimeslot": {
"type": "integer",
"format": "int32",
"description": "The targettimeslot value"
},
"targetpercused": {
"type": "number",
"format": "double",
"description": "The targetpercused value"
},
"targettimeleft": {
"type": "number",
"format": "double",
"description": "The targettimeleft value"
},
"deadlinedate": {
"type": "string",
"format": "date-time",
"description": "The deadlinedate value"
},
"followupdate": {
"type": "string",
"format": "date-time",
"description": "The followupdate value"
},
"oppcontactname": {
"type": "string",
"description": "The oppcontactname value"
},
"oppcompanyname": {
"type": "string",
"description": "The oppcompanyname value"
},
"oppemailaddress": {
"type": "string",
"description": "The oppemailaddress value"
},
"oppcustomertitle": {
"type": "string",
"description": "The oppcustomertitle value"
},
"opptel": {
"type": "string",
"description": "The opptel value"
},
"oppaddr1": {
"type": "string",
"description": "The oppaddr1 value"
},
"oppaddr2": {
"type": "string",
"description": "The oppaddr2 value"
},
"oppaddr3": {
"type": "string",
"description": "The oppaddr3 value"
},
"oppaddr4": {
"type": "string",
"description": "The oppaddr4 value"
},
"opppostcode": {
"type": "string",
"description": "The opppostcode value"
},
"oppcountry": {
"type": "string",
"description": "The oppcountry value"
},
"oppregion": {
"type": "string",
"description": "The oppregion value"
},
"opptype": {
"type": "string",
"description": "The opptype value"
},
"oppvalue": {
"type": "number",
"format": "double",
"description": "The oppvalue value"
},
"oppvalue_monthly": {
"type": "number",
"format": "double",
"description": "Oppvalue Monthly"
},
"oppvalue_annual": {
"type": "number",
"format": "double",
"description": "Oppvalue Annual"
},
"oppvalue_oneoff": {
"type": "number",
"format": "double",
"description": "Oppvalue Oneoff"
},
"oppconversionprobability": {
"type": "number",
"format": "double",
"description": "The oppconversionprobability value"
},
"oppvalueadjusted": {
"type": "number",
"format": "double",
"description": "The oppvalueadjusted value"
},
"oppprofit": {
"type": "number",
"format": "double",
"description": "The oppprofit value"
},
"oppcurrentsystem": {
"type": "string",
"description": "The oppcurrentsystem value"
},
"oppcompetitors": {
"type": "string",
"description": "The oppcompetitors value"
},
"opptrialdate": {
"type": "string",
"format": "date-time",
"description": "The opptrialdate value"
},
"oppdemodate": {
"type": "string",
"format": "date-time",
"description": "The oppdemodate value"
},
"oppdiscountdate": {
"type": "string",
"format": "date-time",
"description": "The oppdiscountdate value"
},
"oppattemptsmade": {
"type": "integer",
"format": "int32",
"description": "The oppattemptsmade value"
},
"oppconverteddate": {
"type": "string",
"format": "date-time",
"description": "The oppconverteddate value"
},
"oppproductchosen": {
"type": "string",
"description": "The oppproductchosen value"
},
"oppreason": {
"type": "string",
"description": "The oppreason value"
},
"opphear": {
"type": "string",
"description": "The opphear value"
},
"opptimezonename": {
"type": "string",
"description": "The opptimezonename value"
},
"oppclosurecategory": {
"type": "integer",
"format": "int32",
"description": "The oppclosurecategory value"
},
"cost": {
"type": "number",
"format": "double",
"description": "The cost value"
},
"quantity": {
"type": "integer",
"format": "int32",
"description": "The quantity value"
},
"projecttimebudget": {
"type": "number",
"format": "double",
"description": "The projecttimebudget value"
},
"projectmoneybudget": {
"type": "number",
"format": "double",
"description": "The projectmoneybudget value"
},
"projecttimeactual": {
"type": "number",
"format": "double",
"description": "The projecttimeactual value"
},
"projectmoneyactual": {
"type": "number",
"format": "double",
"description": "The projectmoneyactual value"
},
"lastnote": {
"type": "string",
"description": "The lastnote value"
},
"lastnote_date": {
"type": "string",
"format": "date-time",
"description": "Lastnote Date"
},
"userdef1": {
"type": "string",
"description": "The userdef1 value"
},
"userdef2": {
"type": "string",
"description": "The userdef2 value"
},
"userdef3": {
"type": "string",
"description": "The userdef3 value"
},
"userdef4": {
"type": "string",
"description": "The userdef4 value"
},
"userdef5": {
"type": "string",
"description": "The userdef5 value"
},
"source": {
"type": "integer",
"format": "int32",
"description": "The source value"
},
"release_important": {
"type": "boolean",
"description": "Release Important"
},
"releasenotegroup_name": {
"type": "string",
"description": "Releasenotegroup Name"
},
"releasenotegroup_id": {
"type": "integer",
"format": "int32",
"description": "Releasenotegroup Id"
},
"third_party_id": {
"type": "integer",
"format": "int32",
"description": "Third Party Id"
},
"third_party_id_string": {
"type": "string",
"description": "Third Party Id String"
},
"supplier_status": {
"type": "integer",
"format": "int32",
"description": "Supplier Status"
},
"contract_refextra": {
"type": "string",
"description": "Contract Refextra"
},
"appointment_type": {
"type": "integer",
"format": "int32",
"description": "Appointment Type"
},
"customfields": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"name": {
"type": "string"
},
"label": {
"type": "string"
},
"summary": {
"type": "string"
},
"type": {
"type": "integer"
},
"value": {},
"value_is_password_id": {
"type": "boolean"
},
"display": {
"type": "string"
},
"characterlimit": {
"type": "integer"
},
"characterlimittype": {
"type": "integer"
},
"inputtype": {
"type": "integer"
},
"copytochild": {
"type": "boolean"
},
"copytoparent": {
"type": "boolean"
},
"searchable": {
"type": "boolean"
},
"ordervalues": {
"type": "boolean"
},
"ordervaluesby": {
"type": "integer"
},
"database_lookup_id": {
"type": "integer"
},
"database_lookup_auto": {
"type": "boolean"
},
"database_lookup_triggers": {
"type": "array"
},
"third_party_name": {
"type": "string"
},
"extratype": {
"type": "integer"
},
"copytochildonupdate": {
"type": "boolean"
},
"copytograndchildonupdate": {
"type": "boolean"
},
"copytoparentonupdate": {
"type": "boolean"
},
"hyperlink": {
"type": "string"
},
"usage": {
"type": "integer"
},
"linked_table_id": {
"type": "integer"
},
"showondetailsscreen": {
"type": "boolean"
},
"third_party_value": {
"type": "string"
},
"custom_extra_table_id": {
"type": "integer"
},
"copytorelated": {
"type": "boolean"
},
"only_validate_on_creation": {
"type": "boolean"
},
"calculation": {
"type": "string"
},
"rounding": {
"type": "integer"
},
"validation_reasons": {
"type": "array"
},
"int_value_is_display": {
"type": "boolean"
},
"regex": {
"type": "string"
},
"onlyshowforagents": {
"type": "boolean"
},
"is_horizontal": {
"type": "boolean"
},
"copied": {
"type": "boolean"
},
"isencrypted": {
"type": "boolean"
},
"max_selection": {
"type": "integer"
},
"guid": {
"type": "string"
},
"selection_field_id": {
"type": "integer"
},
"variable_format_1": {
"type": "string"
},
"variable_format_2": {
"type": "string"
},
"validation_data": {
"type": "array"
},
"database_lookup_input": {
"type": "integer"
},
"table_data_entry_type": {
"type": "integer"
},
"showintable": {
"type": "boolean"
},
"table_height": {
"type": "integer"
},
"dont_delete_rows": {
"type": "boolean"
},
"table_matching_field": {
"type": "integer"
},
"new_storage_method": {
"type": "boolean"
},
"where_sql": {
"type": "string"
},
"load_type": {
"type": "integer"
},
"add_rows": {
"type": "boolean"
},
"delete_these_rows": {
"type": "array"
},
"showinpool": {
"type": "boolean"
},
"allow_pool_override": {
"type": "boolean"
},
"details_column_group": {
"type": "integer"
},
"add_row_per_value": {
"type": "boolean"
},
"store_in_fielddata": {
"type": "boolean"
},
"first_value_default": {
"type": "boolean"
},
"copytoparentnewticket": {
"type": "boolean"
}
}
},
"description": "The customfields value"
},
"timeentries": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"faultid": {
"type": "integer"
},
"actioncode": {
"type": "integer"
},
"time": {
"type": "number"
},
"actionbillingplanid": {
"type": "integer"
},
"value": {
"type": "number"
},
"overridden": {
"type": "boolean"
},
"actualtime": {
"type": "number"
},
"_warning": {
"type": "string"
}
}
},
"description": "The timeentries value"
},
"section_timezone": {
"type": "string",
"description": "Section Timezone"
},
"itilname": {
"type": "string",
"description": "The itilname value"
},
"related_service_descriptions": {
"type": "string",
"description": "Related Service Descriptions"
},
"related_businessapps_descriptions": {
"type": "string",
"description": "Related Businessapps Descriptions"
},
"related_service_category_names": {
"type": "string",
"description": "Related Service Category Names"
},
"projectinternaltask": {
"type": "boolean",
"description": "The projectinternaltask value"
},
"appointment_id": {
"type": "integer",
"format": "int32",
"description": "Appointment Id"
},
"nextappointmentdate": {
"type": "string",
"format": "date-time",
"description": "The nextappointmentdate value"
},
"firstname": {
"type": "string",
"description": "The firstname value"
},
"lastname": {
"type": "string",
"description": "The lastname value"
},
"connectedinstance_id": {
"type": "integer",
"format": "int32",
"description": "Connectedinstance Id"
},
"web_url": {
"type": "string",
"description": "Web Url"
},
"api_url": {
"type": "string",
"description": "Api Url"
},
"action_number": {
"type": "integer",
"format": "int32",
"description": "Action Number"
},
"action_ticket_id": {
"type": "integer",
"format": "int32",
"description": "Action Ticket Id"
},
"action_datetime": {
"type": "string",
"format": "date-time",
"description": "Action Datetime"
},
"action_outcome": {
"type": "string",
"description": "Action Outcome"
},
"action_chargerate": {
"type": "string",
"description": "Action Chargerate"
},
"action_contract_ref": {
"type": "string",
"description": "Action Contract Ref"
},
"action_note": {
"type": "string",
"description": "Action Note"
},
"ticket_invoices_for_each_site": {
"type": "boolean",
"description": "Ticket Invoices For Each Site"
},
"salesorder_id": {
"type": "integer",
"format": "int32",
"description": "Salesorder Id"
},
"orderhead_id": {
"type": "integer",
"format": "int32",
"description": "Orderhead Id"
},
"budgettype": {
"type": "string",
"description": "The budgettype value"
},
"requesttype_name": {
"type": "string",
"description": "Requesttype Name"
},
"recalculate_billing": {
"type": "boolean",
"description": "Recalculate Billing"
},
"impactlevel": {
"type": "integer",
"format": "int32",
"description": "The impactlevel value"
},
"supplier_id": {
"type": "integer",
"format": "int32",
"description": "Supplier Id"
},
"pr_id": {
"type": "integer",
"format": "int32",
"description": "Pr Id"
},
"branch_id": {
"type": "integer",
"format": "int32",
"description": "Branch Id"
},
"branch_name": {
"type": "string",
"description": "Branch Name"
},
"update_milestone_id": {
"type": "integer",
"format": "int32",
"description": "Update Milestone Id"
},
"milestone_id": {
"type": "integer",
"format": "int32",
"description": "Milestone Id"
},
"milestone_name": {
"type": "string",
"description": "Milestone Name"
},
"milestone_billing_type": {
"type": "integer",
"format": "int32",
"description": "Milestone Billing Type"
},
"milestone_value": {
"type": "number",
"format": "double",
"description": "Milestone Value"
},
"milestone_sequence": {
"type": "integer",
"format": "int32",
"description": "Milestone Sequence"
},
"milestone_status": {
"type": "integer",
"format": "int32",
"description": "Milestone Status"
},
"milestone_startdate": {
"type": "string",
"format": "date-time",
"description": "Milestone Startdate"
},
"milestone_enddate": {
"type": "string",
"format": "date-time",
"description": "Milestone Enddate"
},
"colour": {
"type": "string",
"description": "The colour value"
},
"reviewed": {
"type": "boolean",
"description": "The reviewed value"
},
"action_agent_name": {
"type": "string",
"description": "Action Agent Name"
},
"merged_into_id": {
"type": "integer",
"format": "int32",
"description": "Merged Into Id"
},
"reassigncount": {
"type": "integer",
"format": "int32",
"description": "The reassigncount value"
},
"parent_status": {
"type": "integer",
"format": "int32",
"description": "Parent Status"
},
"parent_agent": {
"type": "integer",
"format": "int32",
"description": "Parent Agent"
},
"child_status": {
"type": "integer",
"format": "int32",
"description": "Child Status"
},
"date_fully_closed": {
"type": "string",
"format": "date-time",
"description": "Date Fully Closed"
},
"lastaction_chargerate": {
"type": "string",
"description": "Lastaction Chargerate"
},
"hover_summary": {
"type": "string",
"description": "Hover Summary"
},
"slatimeelapsed": {
"type": "number",
"format": "double",
"description": "The slatimeelapsed value"
},
"ai_summary": {
"type": "string",
"description": "Ai Summary"
},
"search_score": {
"type": "number",
"format": "double",
"description": "Search Score"
},
"main_project_id": {
"type": "integer",
"format": "int32",
"description": "Main Project Id"
},
"is_maintenance": {
"type": "boolean",
"description": "Is Maintenance"
},
"first_respond_by_date": {
"type": "string",
"format": "date-time",
"description": "First Respond By Date"
},
"sla_first_response_state": {
"type": "string",
"description": "Sla First Response State"
},
"phonenumber": {
"type": "string",
"description": "The phonenumber value"
},
"details_html": {
"type": "string",
"description": "Details Html"
},
"takenby": {
"type": "string",
"description": "The takenby value"
},
"datecreated": {
"type": "string",
"format": "date-time",
"description": "The datecreated value"
},
"createdfrom_id": {
"type": "integer",
"format": "int32",
"description": "Createdfrom Id"
},
"createdfrom_summary": {
"type": "string",
"description": "Createdfrom Summary"
},
"clonedfrom_id": {
"type": "integer",
"format": "int32",
"description": "Clonedfrom Id"
},
"clonedfrom_summary": {
"type": "string",
"description": "Clonedfrom Summary"
},
"closure_note": {
"type": "string",
"description": "Closure Note"
},
"closure_note_html": {
"type": "string",
"description": "Closure Note Html"
},
"closure_time": {
"type": "number",
"format": "double",
"description": "Closure Time"
},
"top_level_id": {
"type": "integer",
"format": "int32",
"description": "Top Level Id"
},
"customer_relationships": {
"type": "string",
"description": "Customer Relationships"
},
"asset_number": {
"type": "integer",
"format": "int32",
"description": "Asset Number"
},
"asset_site": {
"type": "integer",
"format": "int32",
"description": "Asset Site"
},
"slaexcuse": {
"type": "string",
"description": "The slaexcuse value"
},
"site_sla_id": {
"type": "integer",
"format": "int32",
"description": "Site Sla Id"
},
"client_reference": {
"type": "string",
"description": "Client Reference"
},
"supplier_slaexcuse": {
"type": "string",
"description": "Supplier Slaexcuse"
},
"supplier_date": {
"type": "string",
"format": "date-time",
"description": "Supplier Date"
},
"supplier_contract_id": {
"type": "integer",
"format": "int32",
"description": "Supplier Contract Id"
},
"supplier_contract_ref": {
"type": "string",
"description": "Supplier Contract Ref"
},
"supplier_sla_id": {
"type": "integer",
"format": "int32",
"description": "Supplier Sla Id"
},
"supplier_priority_id": {
"type": "integer",
"format": "int32",
"description": "Supplier Priority Id"
},
"supplier_responsestate": {
"type": "string",
"description": "Supplier Responsestate"
},
"supplier_responsedate": {
"type": "string",
"format": "date-time",
"description": "Supplier Responsedate"
},
"supplier_responsetime": {
"type": "number",
"format": "double",
"description": "Supplier Responsetime"
},
"supplier_respondbydate": {
"type": "string",
"format": "date-time",
"description": "Supplier Respondbydate"
},
"supplier_slastate": {
"type": "string",
"description": "Supplier Slastate"
},
"supplier_slatimeelapsed": {
"type": "number",
"format": "double",
"description": "Supplier Slatimeelapsed"
},
"supplier_dateclosed": {
"type": "string",
"format": "date-time",
"description": "Supplier Dateclosed"
},
"supplier_fixbydate": {
"type": "string",
"format": "date-time",
"description": "Supplier Fixbydate"
},
"supplier_breachrespsent": {
"type": "boolean",
"description": "Supplier Breachrespsent"
},
"supplier_breachfixbysent": {
"type": "boolean",
"description": "Supplier Breachfixbysent"
},
"changestate": {
"type": "string",
"description": "The changestate value"
},
"approvedby": {
"type": "integer",
"format": "int32",
"description": "The approvedby value"
},
"showforusers": {
"type": "boolean",
"description": "The showforusers value"
},
"messsent": {
"type": "string",
"description": "The messsent value"
},
"satisfactionlevel": {
"type": "integer",
"format": "int32",
"description": "The satisfactionlevel value"
},
"satisfactioncomment": {
"type": "string",
"description": "The satisfactioncomment value"
},
"invoicenumber": {
"type": "string",
"description": "The invoicenumber value"
},
"invoicenote": {
"type": "string",
"description": "The invoicenote value"
},
"invoicedate": {
"type": "string",
"format": "date-time",
"description": "The invoicedate value"
},
"invoicepaiddate": {
"type": "string",
"format": "date-time",
"description": "The invoicepaiddate value"
},
"nonbillable_time": {
"type": "number",
"format": "double",
"description": "Nonbillable Time"
},
"mileage": {
"type": "number",
"format": "double",
"description": "The mileage value"
},
"planneddate": {
"type": "string",
"format": "date-time",
"description": "The planneddate value"
},
"ccaddress": {
"type": "string",
"description": "The ccaddress value"
},
"agreedcleared": {
"type": "boolean",
"description": "The agreedcleared value"
},
"responsetime": {
"type": "number",
"format": "double",
"description": "The responsetime value"
},
"first_responsetime": {
"type": "number",
"format": "double",
"description": "First Responsetime"
},
"alsoinform": {
"type": "string",
"description": "The alsoinform value"
},
"justification": {
"type": "string",
"description": "The justification value"
},
"backoutplan": {
"type": "string",
"description": "The backoutplan value"
},
"communicationplan": {
"type": "string",
"description": "The communicationplan value"
},
"testplan": {
"type": "string",
"description": "The testplan value"
},
"riskdescription": {
"type": "string",
"description": "The riskdescription value"
},
"impactdescription": {
"type": "string",
"description": "The impactdescription value"
},
"service_id": {
"type": "integer",
"format": "int32",
"description": "Service Id"
},
"isparentservice": {
"type": "boolean",
"description": "The isparentservice value"
},
"surveysent": {
"type": "boolean",
"description": "The surveysent value"
},
"planneddateend": {
"type": "string",
"format": "date-time",
"description": "The planneddateend value"
},
"currentfaactionnumber": {
"type": "integer",
"format": "int32",
"description": "The currentfaactionnumber value"
},
"approval_process_step": {
"type": "integer",
"format": "int32",
"description": "Approval Process Step"
},
"approval_process_step_name": {
"type": "string",
"description": "Approval Process Step Name"
},
"approval_cab_name": {
"type": "string",
"description": "Approval Cab Name"
},
"approval_process_id": {
"type": "integer",
"format": "int32",
"description": "Approval Process Id"
},
"faultcodeopen": {
"type": "integer",
"format": "int32",
"description": "The faultcodeopen value"
},
"faultcode": {
"type": "integer",
"format": "int32",
"description": "The faultcode value"
},
"laststatus3rdparty": {
"type": "integer",
"format": "int32",
"description": "The laststatus3rdparty value"
},
"inform3rdpartysystem": {
"type": "boolean",
"description": "The inform3rdpartysystem value"
},
"deliverycontact": {
"type": "string",
"description": "The deliverycontact value"
},
"delivery_address": {
"type": "object",
"description": "Delivery Address"
},
"surveyneeded": {
"type": "boolean",
"description": "The surveyneeded value"
},
"knownerror": {
"type": "boolean",
"description": "The knownerror value"
},
"development": {
"type": "boolean",
"description": "The development value"
},
"causedby": {
"type": "integer",
"format": "int32",
"description": "The causedby value"
},
"messsentlast": {
"type": "string",
"description": "The messsentlast value"
},
"unapprovedchangestatus": {
"type": "integer",
"format": "int32",
"description": "The unapprovedchangestatus value"
},
"changeseq": {
"type": "integer",
"format": "int32",
"description": "The changeseq value"
},
"lastrecurringemailsentdate": {
"type": "string",
"format": "date-time",
"description": "The lastrecurringemailsentdate value"
},
"template_id": {
"type": "integer",
"format": "int32",
"description": "Template Id"
},
"_original_templateparentid": {
"type": "integer",
"format": "int32",
"description": "Original Templateparentid"
},
"_automation_entity_type": {
"type": "integer",
"format": "int32",
"description": "Automation Entity Type"
},
"template_name": {
"type": "string",
"description": "Template Name"
},
"child_template_id": {
"type": "integer",
"format": "int32",
"description": "Child Template Id"
},
"slaholdreminderdatelastemailed": {
"type": "string",
"format": "date-time",
"description": "The slaholdreminderdatelastemailed value"
},
"closurereminderdatelastemailed": {
"type": "string",
"format": "date-time",
"description": "The closurereminderdatelastemailed value"
},
"assetstring": {
"type": "string",
"description": "The assetstring value"
},
"mailboxid": {
"type": "integer",
"format": "int32",
"description": "The mailboxid value"
},
"alerttype": {
"type": "string",
"description": "The alerttype value"
},
"actisbillabledefault": {
"type": "boolean",
"description": "The actisbillabledefault value"
},
"emaildisplayname": {
"type": "string",
"description": "The emaildisplayname value"
},
"emailpriority": {
"type": "integer",
"format": "int32",
"description": "The emailpriority value"
},
"chargerate": {
"type": "integer",
"format": "int32",
"description": "The chargerate value"
},
"timezonename": {
"type": "string",
"description": "The timezonename value"
},
"forwardinboundupdates": {
"type": "boolean",
"description": "The forwardinboundupdates value"
},
"loggedoutofhdworkinghours": {
"type": "boolean",
"description": "The loggedoutofhdworkinghours value"
},
"acctmaninformedsurvey": {
"type": "boolean",
"description": "The acctmaninformedsurvey value"
},
"laststatuschangeinformed": {
"type": "integer",
"format": "int32",
"description": "The laststatuschangeinformed value"
},
"gfialerttype": {
"type": "string",
"description": "The gfialerttype value"
},
"quotedescription": {
"type": "string",
"description": "The quotedescription value"
},
"quotelabouramount": {
"type": "number",
"format": "double",
"description": "The quotelabouramount value"
},
"quotepriority": {
"type": "integer",
"format": "int32",
"description": "The quotepriority value"
},
"budgetcode": {
"type": "integer",
"format": "int32",
"description": "The budgetcode value"
},
"actualcost": {
"type": "number",
"format": "double",
"description": "The actualcost value"
},
"invoicestatus": {
"type": "integer",
"format": "int32",
"description": "The invoicestatus value"
},
"invoicedescription": {
"type": "string",
"description": "The invoicedescription value"
},
"invoicelabouramount": {
"type": "number",
"format": "double",
"description": "The invoicelabouramount value"
},
"invoicematerialsamount": {
"type": "number",
"format": "double",
"description": "The invoicematerialsamount value"
},
"firsttimefix": {
"type": "integer",
"format": "int32",
"description": "The firsttimefix value"
},
"quotematerialsamount": {
"type": "number",
"format": "double",
"description": "The quotematerialsamount value"
},
"ukasaccredited": {
"type": "boolean",
"description": "The ukasaccredited value"
},
"labno": {
"type": "string",
"description": "The labno value"
},
"twitterscreenname": {
"type": "string",
"description": "The twitterscreenname value"
},
"twitterid": {
"type": "integer",
"format": "int64",
"description": "The twitterid value"
},
"facebook_id": {
"type": "string",
"description": "Facebook Id"
},
"fixbydateadjusted": {
"type": "boolean",
"description": "The fixbydateadjusted value"
},
"loggedonbehalfby": {
"type": "string",
"description": "The loggedonbehalfby value"
},
"alternativecontactno": {
"type": "string",
"description": "The alternativecontactno value"
},
"operationalserviceid": {
"type": "integer",
"format": "int32",
"description": "The operationalserviceid value"
},
"requestdetailsprinted": {
"type": "boolean",
"description": "The requestdetailsprinted value"
},
"serviceformprinted": {
"type": "boolean",
"description": "The serviceformprinted value"
},
"auditstatus": {
"type": "integer",
"format": "int32",
"description": "The auditstatus value"
},
"auditunum": {
"type": "integer",
"format": "int32",
"description": "The auditunum value"
},
"auditdate": {
"type": "string",
"format": "date-time",
"description": "The auditdate value"
},
"auditnote": {
"type": "string",
"description": "The auditnote value"
},
"auditfaileddate": {
"type": "string",
"format": "date-time",
"description": "The auditfaileddate value"
},
"auditfailednote": {
"type": "string",
"description": "The auditfailednote value"
},
"userrequestedapprover": {
"type": "integer",
"format": "int32",
"description": "The userrequestedapprover value"
},
"oppdontaddtomailinglist": {
"type": "boolean",
"description": "The oppdontaddtomailinglist value"
},
"sendprintrequest": {
"type": "integer",
"format": "int32",
"description": "The sendprintrequest value"
},
"pagerdutyid": {
"type": "string",
"description": "The pagerdutyid value"
},
"pagerdutyincidentidstring": {
"type": "string",
"description": "The pagerdutyincidentidstring value"
},
"pagerdutystatus": {
"type": "integer",
"format": "int32",
"description": "The pagerdutystatus value"
},
"pagerdutyurl": {
"type": "string",
"description": "The pagerdutyurl value"
},
"pagerdutyincidentid": {
"type": "string",
"description": "The pagerdutyincidentid value"
},
"opportunity_third_party_url": {
"type": "string",
"description": "Opportunity Third Party Url"
},
"pr_link": {
"type": "string",
"description": "Pr Link"
},
"github_repository": {
"type": "string",
"description": "Github Repository"
},
"component_id": {
"type": "integer",
"format": "int32",
"description": "Component Id"
},
"component_name": {
"type": "string",
"description": "Component Name"
},
"version_id": {
"type": "integer",
"format": "int32",
"description": "Version Id"
},
"version_name": {
"type": "string",
"description": "Version Name"
},
"mailentryid": {
"type": "string",
"description": "The mailentryid value"
},
"contract_id": {
"type": "integer",
"format": "int32",
"description": "Contract Id"
},
"contract_ref": {
"type": "string",
"description": "Contract Ref"
},
"billing_address": {
"type": "object",
"description": "Billing Address"
},
"workflow_stepstarted": {
"type": "string",
"format": "date-time",
"description": "Workflow Stepstarted"
},
"lessonslearned": {
"type": "string",
"description": "The lessonslearned value"
},
"laststatuschangeinformedmanager": {
"type": "integer",
"format": "int32",
"description": "The laststatuschangeinformedmanager value"
},
"lastbugzillasync": {
"type": "string",
"format": "date-time",
"description": "The lastbugzillasync value"
},
"sapid": {
"type": "string",
"description": "The sapid value"
},
"sapattachmentsuuid": {
"type": "string",
"description": "The sapattachmentsuuid value"
},
"currency": {
"type": "integer",
"format": "int32",
"description": "The currency value"
},
"projectconsignmentheaderid": {
"type": "integer",
"format": "int32",
"description": "The projectconsignmentheaderid value"
},
"projectconsignmentdetailid": {
"type": "integer",
"format": "int32",
"description": "The projectconsignmentdetailid value"
},
"servicefailurestid": {
"type": "integer",
"format": "int32",
"description": "The servicefailurestid value"
},
"hdid": {
"type": "integer",
"format": "int32",
"description": "The hdid value"
},
"deleted": {
"type": "boolean",
"description": "The deleted value"
},
"matched_rule_id": {
"type": "integer",
"format": "int32",
"description": "Matched Rule Id"
},
"matched_rule_name": {
"type": "string",
"description": "Matched Rule Name"
},
"matched_rule_dont_show_notification": {
"type": "boolean",
"description": "Matched Rule Dont Show Notification"
},
"ignore_kb_match": {
"type": "boolean",
"description": "Ignore Kb Match"
},
"deadlinenotificationhours": {
"type": "number",
"format": "double",
"description": "The deadlinenotificationhours value"
},
"asset_type": {
"type": "integer",
"format": "int32",
"description": "Asset Type"
},
"showonroadmap": {
"type": "boolean",
"description": "The showonroadmap value"
},
"roadmapnote": {
"type": "string",
"description": "The roadmapnote value"
},
"phonenumberfrom": {
"type": "string",
"description": "The phonenumberfrom value"
},
"addressfrom": {
"type": "string",
"description": "The addressfrom value"
},
"changeinformation_html": {
"type": "string",
"description": "Changeinformation Html"
},
"team_department_id": {
"type": "integer",
"format": "int32",
"description": "Team Department Id"
},
"sendack": {
"type": "boolean",
"description": "The sendack value"
},
"newaction_emailfrom": {
"type": "integer",
"format": "int32",
"description": "Newaction Emailfrom"
},
"newaction_emailfrom_address_override": {
"type": "string",
"description": "Newaction Emailfrom Address Override"
},
"_canupdate": {
"type": "boolean",
"description": "The canupdate value"
},
"_mustupdateticketuser": {
"type": "boolean",
"description": "The mustupdateticketuser value"
},
"_spam": {
"type": "boolean",
"description": "The spam value"
},
"_spamblock": {
"type": "boolean",
"description": "The spamblock value"
},
"users_name": {
"type": "string",
"description": "Users Name"
},
"sibling_count_open": {
"type": "integer",
"format": "int32",
"description": "Sibling Count Open"
},
"parent_summary": {
"type": "string",
"description": "Parent Summary"
},
"parent_status_name": {
"type": "string",
"description": "Parent Status Name"
},
"new_approvalprocess": {
"type": "integer",
"format": "int32",
"description": "New Approvalprocess"
},
"new_approvalprocess_agent_id": {
"type": "integer",
"format": "int32",
"description": "New Approvalprocess Agent Id"
},
"new_approvalprocess_user_id": {
"type": "integer",
"format": "int32",
"description": "New Approvalprocess User Id"
},
"new_approvalprocess_email": {
"type": "string",
"description": "New Approvalprocess Email"
},
"new_approvalprocess_cab_id": {
"type": "integer",
"format": "int32",
"description": "New Approvalprocess Cab Id"
},
"approvers": {
"type": "array",
"items": {
"type": "object",
"properties": {
"ticket_id": {
"type": "integer"
},
"purchase_order_id": {
"type": "integer"
},
"purchase_order_ref": {
"type": "string"
},
"quote_id": {
"type": "integer"
},
"quote_ref": {
"type": "string"
},
"startdate_timezone": {
"type": "string"
},
"startdate_with_timezone": {
"type": "object"
},
"targetdate_timezone": {
"type": "string"
},
"targetdate_with_timezone": {
"type": "object"
},
"invoice_id": {
"type": "integer"
},
"invoice_ref": {
"type": "string"
},
"seq": {
"type": "integer"
},
"actionnumber": {
"type": "integer"
},
"emailstatus": {
"type": "integer"
},
"result": {
"type": "integer"
},
"emailaddress": {
"type": "string"
},
"type": {
"type": "integer"
},
"adhoc": {
"type": "boolean"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"ticket_user_id": {
"type": "integer"
},
"ticket_user_name": {
"type": "string"
},
"cab_id": {
"type": "integer"
},
"templateid": {
"type": "integer"
},
"name": {
"type": "string"
},
"image": {
"type": "string"
},
"initials": {
"type": "string"
},
"colour": {
"type": "string"
},
"requestor_agent_id": {
"type": "integer"
},
"requestor_user_id": {
"type": "integer"
},
"datetime": {
"type": "string"
},
"approval_process_id": {
"type": "integer"
},
"approval_process_name": {
"type": "string"
},
"approval_process_guid": {
"type": "string"
},
"approver_note": {
"type": "string"
},
"requestor_name": {
"type": "string"
},
"requestor_imgpath": {
"type": "string"
},
"requestor_colour": {
"type": "string"
},
"requestor_initials": {
"type": "string"
},
"requestor_onlinestatus": {
"type": "integer"
},
"requestor_lastonline": {
"type": "string"
},
"summary": {
"type": "string"
},
"note": {
"type": "string"
},
"_includeticketinresponse": {
"type": "boolean"
},
"attachment_list": {
"type": "object"
},
"customfields": {
"type": "array"
},
"agent_name": {
"type": "string"
},
"agent_initials": {
"type": "string"
},
"agent_requestor_colour": {
"type": "string"
},
"agent_requestor_imgpath": {
"type": "string"
},
"delegated_by_uid": {
"type": "integer"
},
"votes_required_to_accept": {
"type": "integer"
},
"votes_required_to_reject": {
"type": "integer"
},
"is_mandatory": {
"type": "boolean"
},
"_warning": {
"type": "string"
},
"faresultchanged": {
"type": "integer"
},
"token": {
"type": "string"
},
"uniqueid": {
"type": "integer"
},
"signature": {
"type": "string"
},
"newsignatureadded": {
"type": "boolean"
},
"lastreminderdatetime": {
"type": "string"
},
"startdate": {
"type": "string"
},
"targetdate": {
"type": "string"
},
"starttime": {
"type": "string"
},
"targettime": {
"type": "string"
},
"timetaken": {
"type": "number"
},
"allow_approver_attachments": {
"type": "boolean"
},
"holiday_id": {
"type": "integer"
},
"holiday_ref": {
"type": "string"
},
"holiday_start": {
"type": "string"
},
"holiday_end": {
"type": "string"
},
"holiday_allday": {
"type": "boolean"
},
"attachments": {
"type": "array"
},
"admin_overridden": {
"type": "boolean"
},
"admin_override_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"total_count": {
"type": "integer"
},
"send_webhook": {
"type": "boolean"
},
"dateapproved": {
"type": "string"
},
"step_id": {
"type": "integer"
},
"step_name": {
"type": "string"
},
"approval_inprogress": {
"type": "boolean"
},
"role_name": {
"type": "string"
},
"_isportalagentnote": {
"type": "boolean"
},
"delegated_by_username": {
"type": "string"
},
"_delegate_to_agent_id": {
"type": "integer"
},
"kb_article_description": {
"type": "string"
},
"kb_article_notes": {
"type": "string"
},
"kb_article_resolution": {
"type": "string"
},
"kb_article_type": {
"type": "integer"
},
"kb_pdf_template": {
"type": "integer"
},
"kb_next_review_date": {
"type": "string"
},
"kb_tags": {
"type": "array"
},
"kb_new_template_when_linked": {
"type": "integer"
},
"ticket_status": {
"type": "integer"
},
"ticket_statusobj": {
"type": "object"
},
"delegated_by_email": {
"type": "string"
}
}
},
"description": "The approvers value"
},
"new_approvers": {
"type": "array",
"items": {
"type": "object",
"properties": {
"ticket_id": {
"type": "integer"
},
"purchase_order_id": {
"type": "integer"
},
"purchase_order_ref": {
"type": "string"
},
"quote_id": {
"type": "integer"
},
"quote_ref": {
"type": "string"
},
"startdate_timezone": {
"type": "string"
},
"startdate_with_timezone": {
"type": "object"
},
"targetdate_timezone": {
"type": "string"
},
"targetdate_with_timezone": {
"type": "object"
},
"invoice_id": {
"type": "integer"
},
"invoice_ref": {
"type": "string"
},
"seq": {
"type": "integer"
},
"actionnumber": {
"type": "integer"
},
"emailstatus": {
"type": "integer"
},
"result": {
"type": "integer"
},
"emailaddress": {
"type": "string"
},
"type": {
"type": "integer"
},
"adhoc": {
"type": "boolean"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"ticket_user_id": {
"type": "integer"
},
"ticket_user_name": {
"type": "string"
},
"cab_id": {
"type": "integer"
},
"templateid": {
"type": "integer"
},
"name": {
"type": "string"
},
"image": {
"type": "string"
},
"initials": {
"type": "string"
},
"colour": {
"type": "string"
},
"requestor_agent_id": {
"type": "integer"
},
"requestor_user_id": {
"type": "integer"
},
"datetime": {
"type": "string"
},
"approval_process_id": {
"type": "integer"
},
"approval_process_name": {
"type": "string"
},
"approval_process_guid": {
"type": "string"
},
"approver_note": {
"type": "string"
},
"requestor_name": {
"type": "string"
},
"requestor_imgpath": {
"type": "string"
},
"requestor_colour": {
"type": "string"
},
"requestor_initials": {
"type": "string"
},
"requestor_onlinestatus": {
"type": "integer"
},
"requestor_lastonline": {
"type": "string"
},
"summary": {
"type": "string"
},
"note": {
"type": "string"
},
"_includeticketinresponse": {
"type": "boolean"
},
"attachment_list": {
"type": "object"
},
"customfields": {
"type": "array"
},
"agent_name": {
"type": "string"
},
"agent_initials": {
"type": "string"
},
"agent_requestor_colour": {
"type": "string"
},
"agent_requestor_imgpath": {
"type": "string"
},
"delegated_by_uid": {
"type": "integer"
},
"votes_required_to_accept": {
"type": "integer"
},
"votes_required_to_reject": {
"type": "integer"
},
"is_mandatory": {
"type": "boolean"
},
"_warning": {
"type": "string"
},
"faresultchanged": {
"type": "integer"
},
"token": {
"type": "string"
},
"uniqueid": {
"type": "integer"
},
"signature": {
"type": "string"
},
"newsignatureadded": {
"type": "boolean"
},
"lastreminderdatetime": {
"type": "string"
},
"startdate": {
"type": "string"
},
"targetdate": {
"type": "string"
},
"starttime": {
"type": "string"
},
"targettime": {
"type": "string"
},
"timetaken": {
"type": "number"
},
"allow_approver_attachments": {
"type": "boolean"
},
"holiday_id": {
"type": "integer"
},
"holiday_ref": {
"type": "string"
},
"holiday_start": {
"type": "string"
},
"holiday_end": {
"type": "string"
},
"holiday_allday": {
"type": "boolean"
},
"attachments": {
"type": "array"
},
"admin_overridden": {
"type": "boolean"
},
"admin_override_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"total_count": {
"type": "integer"
},
"send_webhook": {
"type": "boolean"
},
"dateapproved": {
"type": "string"
},
"step_id": {
"type": "integer"
},
"step_name": {
"type": "string"
},
"approval_inprogress": {
"type": "boolean"
},
"role_name": {
"type": "string"
},
"_isportalagentnote": {
"type": "boolean"
},
"delegated_by_username": {
"type": "string"
},
"_delegate_to_agent_id": {
"type": "integer"
},
"kb_article_description": {
"type": "string"
},
"kb_article_notes": {
"type": "string"
},
"kb_article_resolution": {
"type": "string"
},
"kb_article_type": {
"type": "integer"
},
"kb_pdf_template": {
"type": "integer"
},
"kb_next_review_date": {
"type": "string"
},
"kb_tags": {
"type": "array"
},
"kb_new_template_when_linked": {
"type": "integer"
},
"ticket_status": {
"type": "integer"
},
"ticket_statusobj": {
"type": "object"
},
"delegated_by_email": {
"type": "string"
}
}
},
"description": "New Approvers"
},
"appointment_count": {
"type": "integer",
"format": "int32",
"description": "Appointment Count"
},
"open_chat_count": {
"type": "integer",
"format": "int32",
"description": "Open Chat Count"
},
"task_count": {
"type": "integer",
"format": "int32",
"description": "Task Count"
},
"create_article": {
"type": "boolean",
"description": "Create Article"
},
"qualifications": {
"type": "array",
"items": {
"type": "object",
"properties": {
"guid": {
"type": "string"
},
"intent": {
"type": "string"
},
"id": {
"type": "integer"
},
"name": {
"type": "string"
},
"weight": {
"type": "integer"
},
"mustmatch": {
"type": "boolean"
},
"unassigned_if_lb_no_match": {
"type": "boolean"
},
"load_balance_if_matched": {
"type": "boolean"
},
"load_balance_if_unmatched": {
"type": "boolean"
},
"criteria": {
"type": "array"
},
"agents": {
"type": "array"
},
"agent_matched": {
"type": "boolean"
},
"_domatch": {
"type": "boolean"
},
"access_control": {
"type": "array"
},
"access_control_level": {
"type": "integer"
},
"_warning": {
"type": "string"
}
}
},
"description": "The qualifications value"
},
"target_adjust": {
"type": "integer",
"format": "int32",
"description": "Target Adjust"
},
"start_adjust": {
"type": "integer",
"format": "int32",
"description": "Start Adjust"
},
"dont_do_rules": {
"type": "boolean",
"description": "Dont Do Rules"
},
"dont_do_databaselookups": {
"type": "boolean",
"description": "Dont Do Databaselookups"
},
"apply_rules": {
"type": "boolean",
"description": "Apply Rules"
},
"apply_this_rule": {
"type": "integer",
"format": "int32",
"description": "Apply This Rule"
},
"_forcereassign": {
"type": "boolean",
"description": "The forcereassign value"
},
"_appointment01_ok": {
"type": "boolean",
"description": "Appointment01 Ok"
},
"_agent01_ok": {
"type": "boolean",
"description": "Agent01 Ok"
},
"_agent02_ok": {
"type": "boolean",
"description": "Agent02 Ok"
},
"_asset01_ok": {
"type": "boolean",
"description": "Asset01 Ok"
},
"return_this": {
"type": "boolean",
"description": "Return This"
},
"_validate_form": {
"type": "boolean",
"description": "Validate Form"
},
"_validate_updates": {
"type": "boolean",
"description": "Validate Updates"
},
"attachments": {
"type": "array",
"items": {
"type": "object",
"properties": {
"third_party_id": {
"type": "string"
},
"link": {
"type": "string"
},
"content_type": {
"type": "string"
},
"last_updated": {
"type": "string"
},
"id": {
"type": "integer"
},
"filename": {
"type": "string"
},
"datecreated": {
"type": "string"
},
"note": {
"type": "string"
},
"filesize": {
"type": "integer"
},
"type": {
"type": "integer"
},
"unique_id": {
"type": "integer"
},
"desc": {
"type": "string"
},
"isimage": {
"type": "boolean"
},
"data": {
"type": "string"
},
"ticket_id": {
"type": "integer"
},
"action_id": {
"type": "integer"
},
"outcome_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"attachmentaction_id": {
"type": "integer"
},
"_canupdate": {
"type": "boolean"
},
"guid": {
"type": "string"
},
"image_upload_id": {
"type": "integer"
},
"image_upload_key": {
"type": "string"
},
"file": {
"type": "string"
},
"_enduserportalpdfprint": {
"type": "boolean"
},
"anon_outcomeid": {
"type": "integer"
},
"has_scanned": {
"type": "boolean"
},
"_warning": {
"type": "string"
},
"_is_new_version": {
"type": "boolean"
},
"parent_name": {
"type": "string"
},
"parent_desc": {
"type": "string"
},
"version_count": {
"type": "integer"
},
"_alreadyuploaded": {
"type": "boolean"
},
"copy_from_id": {
"type": "integer"
},
"new_external_link": {
"type": "object"
},
"_match_thirdparty_id": {
"type": "string"
},
"_match_additional_id": {
"type": "string"
},
"_match_integration_id": {
"type": "integer"
},
"_match_integration_name": {
"type": "string"
},
"import_details_id": {
"type": "integer"
},
"external_links": {
"type": "array"
},
"access_control": {
"type": "array"
},
"_start_transcription": {
"type": "boolean"
},
"_transcription_started": {
"type": "boolean"
},
"_transcription_is_new_action": {
"type": "boolean"
},
"showforusers": {
"type": "boolean"
},
"showonchild": {
"type": "boolean"
},
"showonrelated": {
"type": "boolean"
},
"data_base64": {
"type": "string"
},
"download_url": {
"type": "string"
},
"third_party_token": {
"type": "string"
},
"already_posted": {
"type": "boolean"
},
"faultid": {
"type": "integer"
},
"_isimport": {
"type": "boolean"
},
"_importtype": {
"type": "string"
},
"s3url": {
"type": "string"
},
"att_link": {
"type": "string"
},
"child_count": {
"type": "integer"
},
"parent_id": {
"type": "integer"
},
"linked_version_id": {
"type": "integer"
},
"allow_anon_upload": {
"type": "boolean"
},
"tickettype_id": {
"type": "integer"
},
"tickettype_guid": {
"type": "string"
},
"validate_guid": {
"type": "string"
},
"import_parentid": {
"type": "string"
},
"folder_hierarchy": {
"type": "string"
},
"access_control_level": {
"type": "integer"
},
"is_s3": {
"type": "boolean"
}
}
},
"description": "The attachments value"
},
"documents": {
"type": "array",
"items": {
"type": "object",
"properties": {
"third_party_id": {
"type": "string"
},
"link": {
"type": "string"
},
"content_type": {
"type": "string"
},
"last_updated": {
"type": "string"
},
"id": {
"type": "integer"
},
"filename": {
"type": "string"
},
"datecreated": {
"type": "string"
},
"note": {
"type": "string"
},
"filesize": {
"type": "integer"
},
"type": {
"type": "integer"
},
"unique_id": {
"type": "integer"
},
"desc": {
"type": "string"
},
"isimage": {
"type": "boolean"
},
"data": {
"type": "string"
},
"ticket_id": {
"type": "integer"
},
"action_id": {
"type": "integer"
},
"outcome_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"attachmentaction_id": {
"type": "integer"
},
"_canupdate": {
"type": "boolean"
},
"guid": {
"type": "string"
},
"image_upload_id": {
"type": "integer"
},
"image_upload_key": {
"type": "string"
},
"file": {
"type": "string"
},
"_enduserportalpdfprint": {
"type": "boolean"
},
"anon_outcomeid": {
"type": "integer"
},
"has_scanned": {
"type": "boolean"
},
"_warning": {
"type": "string"
},
"_is_new_version": {
"type": "boolean"
},
"parent_name": {
"type": "string"
},
"parent_desc": {
"type": "string"
},
"version_count": {
"type": "integer"
},
"_alreadyuploaded": {
"type": "boolean"
},
"copy_from_id": {
"type": "integer"
},
"new_external_link": {
"type": "object"
},
"_match_thirdparty_id": {
"type": "string"
},
"_match_additional_id": {
"type": "string"
},
"_match_integration_id": {
"type": "integer"
},
"_match_integration_name": {
"type": "string"
},
"import_details_id": {
"type": "integer"
},
"external_links": {
"type": "array"
},
"access_control": {
"type": "array"
},
"_start_transcription": {
"type": "boolean"
},
"_transcription_started": {
"type": "boolean"
},
"_transcription_is_new_action": {
"type": "boolean"
},
"showforusers": {
"type": "boolean"
},
"showonchild": {
"type": "boolean"
},
"showonrelated": {
"type": "boolean"
},
"data_base64": {
"type": "string"
},
"download_url": {
"type": "string"
},
"third_party_token": {
"type": "string"
},
"already_posted": {
"type": "boolean"
},
"faultid": {
"type": "integer"
},
"_isimport": {
"type": "boolean"
},
"_importtype": {
"type": "string"
},
"s3url": {
"type": "string"
},
"att_link": {
"type": "string"
},
"child_count": {
"type": "integer"
},
"parent_id": {
"type": "integer"
},
"linked_version_id": {
"type": "integer"
},
"allow_anon_upload": {
"type": "boolean"
},
"tickettype_id": {
"type": "integer"
},
"tickettype_guid": {
"type": "string"
},
"validate_guid": {
"type": "string"
},
"import_parentid": {
"type": "string"
},
"folder_hierarchy": {
"type": "string"
},
"access_control_level": {
"type": "integer"
},
"is_s3": {
"type": "boolean"
}
}
},
"description": "The documents value"
},
"popup_notes": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"client_id": {
"type": "integer"
},
"site_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"date_created": {
"type": "string"
},
"note": {
"type": "string"
},
"dismissable": {
"type": "boolean"
},
"read_status": {
"type": "integer"
},
"displaymodal": {
"type": "boolean"
},
"displayhtml": {
"type": "boolean"
},
"limitdaterange": {
"type": "boolean"
},
"startdate": {
"type": "string"
},
"enddate": {
"type": "string"
},
"_warning": {
"type": "string"
}
}
},
"description": "Popup Notes"
},
"current_action_type": {
"type": "string",
"description": "Current Action Type"
},
"current_action_name": {
"type": "string",
"description": "Current Action Name"
},
"_ispreview": {
"type": "boolean",
"description": "The ispreview value"
},
"assets": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"changeguid": {
"type": "string"
},
"intent": {
"type": "string"
},
"inventory_number": {
"type": "string"
},
"key_field": {
"type": "string"
},
"key_field2": {
"type": "string"
},
"key_field3": {
"type": "string"
},
"client_id": {
"type": "integer"
},
"client_name": {
"type": "string"
},
"site_id": {
"type": "integer"
},
"site_name": {
"type": "string"
},
"business_owner_id": {
"type": "integer"
},
"business_owner_name": {
"type": "string"
},
"business_owner_site": {
"type": "string"
},
"business_owner_client": {
"type": "string"
},
"business_owner_cab_id": {
"type": "integer"
},
"business_owner_cab_name": {
"type": "string"
},
"username": {
"type": "string"
},
"technical_owner_id": {
"type": "integer"
},
"technical_owner_name": {
"type": "string"
},
"technical_owner_cab_id": {
"type": "integer"
},
"technical_owner_cab_name": {
"type": "string"
},
"intune_default_site": {
"type": "integer"
},
"assettype_id": {
"type": "integer"
},
"assettype_name": {
"type": "string"
},
"colour": {
"type": "string"
},
"icon": {
"type": "string"
},
"warranty_end": {
"type": "string"
},
"inactive": {
"type": "boolean"
},
"is_primary_asset": {
"type": "boolean"
},
"parent_id": {
"type": "integer"
},
"lansweeper_parent_id": {
"type": "string"
},
"child_id": {
"type": "integer"
},
"sibling_id": {
"type": "boolean"
},
"contract_value": {
"type": "number"
},
"contract_ref": {
"type": "string"
},
"contract_id": {
"type": "integer"
},
"supplier_id": {
"type": "integer"
},
"supplier_name": {
"type": "string"
},
"manufacturer_id": {
"type": "integer"
},
"manufacturer_name": {
"type": "string"
},
"supplier_contract_id": {
"type": "integer"
},
"supplier_contract_ref": {
"type": "string"
},
"supplier_sla_id": {
"type": "integer"
},
"supplier_priority_id": {
"type": "integer"
},
"fields": {
"type": "array"
},
"customfields": {
"type": "array"
},
"relationship_id": {
"type": "integer"
},
"default_contract_value": {
"type": "number"
},
"itemstock_id": {
"type": "integer"
},
"item_id": {
"type": "integer"
},
"stock_date": {
"type": "string"
},
"non_consignable": {
"type": "boolean"
},
"reserved_salesorder_id": {
"type": "integer"
},
"reserved_salesorder_line_id": {
"type": "integer"
},
"matching_field": {
"type": "string"
},
"is_auto_picking_asset_tag": {
"type": "boolean"
},
"device42_id": {
"type": "integer"
},
"device42_url": {
"type": "string"
},
"related_services": {
"type": "string"
},
"technical_owner": {
"type": "string"
},
"business_owner": {
"type": "string"
},
"primary_asset_chart_json": {
"type": "string"
},
"criticality": {
"type": "integer"
},
"service_id": {
"type": "integer"
},
"key": {
"type": "integer"
},
"table": {
"type": "integer"
},
"use": {
"type": "string"
},
"device_number": {
"type": "integer"
},
"assettype_guid": {
"type": "string"
},
"owning_portfolio_name": {
"type": "string"
},
"owning_service_name": {
"type": "string"
},
"owning_businessapp_name": {
"type": "string"
},
"owning_ci_name": {
"type": "string"
},
"warranty_start": {
"type": "string"
},
"labour_warranty_start": {
"type": "string"
},
"labour_warranty_end": {
"type": "string"
},
"parent_guid": {
"type": "string"
},
"child_guid": {
"type": "string"
},
"status_id": {
"type": "integer"
},
"status_name": {
"type": "string"
},
"third_party_id": {
"type": "integer"
},
"sla_name": {
"type": "string"
},
"priority_name": {
"type": "string"
},
"latest_contract_ref": {
"type": "string"
},
"sequence": {
"type": "integer"
},
"ncentral_url": {
"type": "string"
},
"ncentral_remote_url": {
"type": "string"
},
"contract_end_date": {
"type": "string"
},
"atera_id": {
"type": "string"
},
"automate_id": {
"type": "integer"
},
"automate_url": {
"type": "string"
},
"connectwise_control_url": {
"type": "string"
},
"ninjarmm_id": {
"type": "integer"
},
"ninja_url": {
"type": "string"
},
"ninja_remote_url": {
"type": "string"
},
"syncro_url": {
"type": "string"
},
"syncroid": {
"type": "integer"
},
"itglue_url": {
"type": "string"
},
"defaultsequence": {
"type": "integer"
},
"service_ids": {
"type": "string"
},
"bulkcreated": {
"type": "boolean"
},
"bulkbillingperiod": {
"type": "integer"
},
"asset_field": {
"type": "string"
},
"datto_alternate_id": {
"type": "integer"
},
"syncro_id": {
"type": "string"
},
"domotz_id": {
"type": "string"
},
"snow_id": {
"type": "integer"
},
"passportal_id": {
"type": "integer"
},
"auvik_device_id": {
"type": "string"
},
"auvik_url": {
"type": "string"
},
"allowallstatus": {
"type": "boolean"
},
"allowed_status": {
"type": "array"
},
"allowallcustombuttons": {
"type": "boolean"
},
"allowed_custombuttons": {
"type": "array"
},
"datto_id": {
"type": "string"
},
"addigy_id": {
"type": "string"
},
"liongard_url": {
"type": "string"
},
"liongard_environmnet_id": {
"type": "integer"
},
"liongard_id": {
"type": "string"
},
"kaseya_id": {
"type": "string"
},
"iskaseyaagent": {
"type": "boolean"
},
"kaseyavsa_url": {
"type": "string"
},
"addigy_url": {
"type": "string"
},
"teamviewerid": {
"type": "string"
},
"serialization_user": {
"type": "integer"
},
"zabbix_id": {
"type": "string"
},
"zabbix_url": {
"type": "string"
},
"stockbin_name": {
"type": "string"
},
"issue_consignment_line_id": {
"type": "integer"
},
"item_name": {
"type": "string"
},
"datto_url": {
"type": "string"
},
"ncentral_details_id": {
"type": "integer"
},
"nable_id": {
"type": "string"
},
"connectwisecontrolid": {
"type": "string"
},
"_isimport": {
"type": "boolean"
},
"_importtype": {
"type": "string"
},
"workspace_id": {
"type": "string"
},
"workspace_url": {
"type": "string"
},
"intune_id": {
"type": "string"
},
"supplier_purchasedate": {
"type": "string"
},
"logicmonitor_id": {
"type": "string"
},
"barracudarmm_id": {
"type": "string"
},
"sla_id": {
"type": "integer"
},
"priority_id": {
"type": "integer"
},
"icinga_id": {
"type": "string"
},
"related_service_name": {
"type": "string"
},
"related_service_count": {
"type": "integer"
},
"connectwisermm_id": {
"type": "string"
},
"xensam_id": {
"type": "string"
},
"asset_type_priority": {
"type": "integer"
},
"snipeit_id": {
"type": "string"
},
"prometheus_id": {
"type": "string"
},
"dynatrace_id": {
"type": "string"
},
"vmworkspace_id": {
"type": "string"
},
"tanium_id": {
"type": "string"
},
"tenable_id": {
"type": "string"
},
"kandji_id": {
"type": "string"
},
"criticality_description": {
"type": "string"
},
"auvik_id": {
"type": "string"
},
"is_template": {
"type": "boolean"
},
"aws_id": {
"type": "string"
},
"manageengine_id": {
"type": "string"
},
"manageengine_customer_id": {
"type": "string"
},
"lastchangeofvaluedate": {
"type": "string"
},
"commissiondate": {
"type": "string"
},
"first_user_id": {
"type": "integer"
},
"changebackupexists": {
"type": "boolean"
},
"_isbatch": {
"type": "boolean"
},
"virima_id": {
"type": "string"
},
"service_guid": {
"type": "string"
},
"service_name": {
"type": "string"
},
"lansweeperid": {
"type": "string"
},
"eracent_id": {
"type": "string"
},
"changehistory_last_updated": {
"type": "string"
},
"changehistory_updated_by": {
"type": "string"
},
"changehistory_created_by": {
"type": "string"
},
"changehistory_created_date": {
"type": "string"
},
"auto_link": {
"type": "boolean"
},
"impact_statement": {
"type": "string"
},
"activity_statement": {
"type": "string"
},
"raynet_id": {
"type": "string"
},
"armis_id": {
"type": "string"
},
"kaseyavsax_id": {
"type": "string"
},
"diagram_field1": {
"type": "string"
},
"diagram_field2": {
"type": "string"
},
"diagram_field3": {
"type": "string"
},
"ci_type": {
"type": "integer"
},
"manually_linked_ticket": {
"type": "boolean"
},
"_importtypeid": {
"type": "integer"
},
"_importthirdpartyid": {
"type": "string"
},
"new_external_link": {
"type": "object"
},
"import_details_id": {
"type": "integer"
},
"_isupdateimport": {
"type": "boolean"
},
"_match_thirdparty_id": {
"type": "string"
},
"_match_integration_id": {
"type": "integer"
},
"_match_integration_name": {
"type": "string"
},
"_match_integration_button_caption": {
"type": "string"
},
"_match_integration_button_url": {
"type": "string"
},
"_match_integration_button_icon": {
"type": "string"
}
}
},
"description": "The assets value"
},
"nochangesequpdate": {
"type": "boolean",
"description": "The nochangesequpdate value"
},
"_reclose": {
"type": "boolean",
"description": "The reclose value"
},
"_reclose_oid": {
"type": "integer",
"format": "int32",
"description": "Reclose Oid"
},
"_recover": {
"type": "boolean",
"description": "The recover value"
},
"email_start_tag_override": {
"type": "string",
"description": "Email Start Tag Override"
},
"email_end_tag_override": {
"type": "string",
"description": "Email End Tag Override"
},
"follower_count": {
"type": "integer",
"format": "int32",
"description": "Follower Count"
},
"contact_address": {
"type": "object",
"description": "Contact Address"
},
"chat_id": {
"type": "integer",
"format": "int32",
"description": "Chat Id"
},
"actioncode": {
"type": "integer",
"format": "int32",
"description": "The actioncode value"
},
"clone_count": {
"type": "integer",
"format": "int32",
"description": "Clone Count"
},
"copy_milestone": {
"type": "boolean",
"description": "Copy Milestone"
},
"todo_count": {
"type": "integer",
"format": "int32",
"description": "Todo Count"
},
"todo_list": {
"type": "array",
"items": {
"type": "object",
"properties": {
"ticket_id": {
"type": "integer"
},
"id": {
"type": "integer"
},
"done": {
"type": "boolean"
},
"done_by_id": {
"type": "integer"
},
"done_by_name": {
"type": "string"
},
"text": {
"type": "string"
},
"start_date": {
"type": "string"
},
"end_date": {
"type": "string"
},
"actual_start": {
"type": "string"
},
"actual_end": {
"type": "string"
},
"sequence": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"addedby": {
"type": "integer"
},
"group_id": {
"type": "integer"
},
"group_name": {
"type": "string"
},
"group_seq": {
"type": "integer"
}
}
},
"description": "Todo List"
},
"service_count": {
"type": "integer",
"format": "int32",
"description": "Service Count"
},
"businessapp_count": {
"type": "integer",
"format": "int32",
"description": "Businessapp Count"
},
"unsubscribedfromserviceid": {
"type": "integer",
"format": "int32",
"description": "The unsubscribedfromserviceid value"
},
"is_project": {
"type": "boolean",
"description": "Is Project"
},
"items_issued_count": {
"type": "integer",
"format": "int32",
"description": "Items Issued Count"
},
"items_issued": {
"type": "array",
"items": {
"type": "object",
"properties": {
"ticket_id": {
"type": "integer"
},
"id": {
"type": "integer"
},
"item_id": {
"type": "integer"
},
"quantity": {
"type": "number"
},
"quantity_shipped": {
"type": "number"
},
"unit": {
"type": "integer"
},
"costprice": {
"type": "number"
},
"price": {
"type": "number"
},
"status": {
"type": "string"
},
"date_shipped": {
"type": "string"
},
"note": {
"type": "string"
},
"note2": {
"type": "string"
},
"name": {
"type": "string"
},
"supplier_part_code": {
"type": "string"
},
"stocklocation_id": {
"type": "integer"
},
"stocklocation_name": {
"type": "string"
},
"quantity_in_stock": {
"type": "number"
},
"asset_number": {
"type": "integer"
},
"asset_site": {
"type": "integer"
},
"warranty_reported": {
"type": "boolean"
},
"selected": {
"type": "boolean"
},
"stock_adjusted_already": {
"type": "boolean"
},
"cost_centre": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"assetgroup_name": {
"type": "string"
},
"assettype_id": {
"type": "integer"
},
"assettype_name": {
"type": "string"
},
"supplier_name": {
"type": "string"
},
"tax": {
"type": "number"
},
"item_tax_code": {
"type": "integer"
},
"item_taxable": {
"type": "boolean"
},
"item_generic": {
"type": "integer"
},
"item_recurring": {
"type": "boolean"
},
"item_internal_reference": {
"type": "string"
},
"item_external_reference": {
"type": "string"
},
"item_tax_name": {
"type": "string"
},
"net_total": {
"type": "number"
},
"total_price": {
"type": "number"
},
"total_tax": {
"type": "number"
},
"total_net_total": {
"type": "number"
},
"consignment_ids": {
"type": "array"
},
"asset_id": {
"type": "integer"
},
"from_order_id": {
"type": "integer"
},
"from_order_line": {
"type": "integer"
},
"reserved_assets": {
"type": "array"
},
"inventory_number": {
"type": "string"
},
"stockbin_id": {
"type": "integer"
},
"asset_type_matching_field_name": {
"type": "string"
},
"_warning": {
"type": "string"
},
"budgettype_id": {
"type": "integer"
},
"serialise_only_one": {
"type": "boolean"
},
"recurringinvoice_id": {
"type": "integer"
},
"dont_track_stock": {
"type": "boolean"
}
}
},
"description": "Items Issued"
},
"item_issued": {
"type": "object",
"description": "Item Issued"
},
"project_items_issued": {
"type": "array",
"items": {
"type": "object",
"properties": {
"ticket_id": {
"type": "integer"
},
"id": {
"type": "integer"
},
"item_id": {
"type": "integer"
},
"quantity": {
"type": "number"
},
"quantity_shipped": {
"type": "number"
},
"unit": {
"type": "integer"
},
"costprice": {
"type": "number"
},
"price": {
"type": "number"
},
"status": {
"type": "string"
},
"date_shipped": {
"type": "string"
},
"note": {
"type": "string"
},
"note2": {
"type": "string"
},
"name": {
"type": "string"
},
"supplier_part_code": {
"type": "string"
},
"stocklocation_id": {
"type": "integer"
},
"stocklocation_name": {
"type": "string"
},
"quantity_in_stock": {
"type": "number"
},
"asset_number": {
"type": "integer"
},
"asset_site": {
"type": "integer"
},
"warranty_reported": {
"type": "boolean"
},
"selected": {
"type": "boolean"
},
"stock_adjusted_already": {
"type": "boolean"
},
"cost_centre": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"assetgroup_name": {
"type": "string"
},
"assettype_id": {
"type": "integer"
},
"assettype_name": {
"type": "string"
},
"supplier_name": {
"type": "string"
},
"tax": {
"type": "number"
},
"item_tax_code": {
"type": "integer"
},
"item_taxable": {
"type": "boolean"
},
"item_generic": {
"type": "integer"
},
"item_recurring": {
"type": "boolean"
},
"item_internal_reference": {
"type": "string"
},
"item_external_reference": {
"type": "string"
},
"item_tax_name": {
"type": "string"
},
"net_total": {
"type": "number"
},
"total_price": {
"type": "number"
},
"total_tax": {
"type": "number"
},
"total_net_total": {
"type": "number"
},
"consignment_ids": {
"type": "array"
},
"asset_id": {
"type": "integer"
},
"from_order_id": {
"type": "integer"
},
"from_order_line": {
"type": "integer"
},
"reserved_assets": {
"type": "array"
},
"inventory_number": {
"type": "string"
},
"stockbin_id": {
"type": "integer"
},
"asset_type_matching_field_name": {
"type": "string"
},
"_warning": {
"type": "string"
},
"budgettype_id": {
"type": "integer"
},
"serialise_only_one": {
"type": "boolean"
},
"recurringinvoice_id": {
"type": "integer"
},
"dont_track_stock": {
"type": "boolean"
}
}
},
"description": "Project Items Issued"
},
"quotation_count": {
"type": "integer",
"format": "int32",
"description": "Quotation Count"
},
"salesorder_count": {
"type": "integer",
"format": "int32",
"description": "Salesorder Count"
},
"purchaseorder_count": {
"type": "integer",
"format": "int32",
"description": "Purchaseorder Count"
},
"invoice_line_count": {
"type": "integer",
"format": "int32",
"description": "Invoice Line Count"
},
"third_party_client_id": {
"type": "string",
"description": "Third Party Client Id"
},
"_refreshresponse": {
"type": "boolean",
"description": "The refreshresponse value"
},
"_isimport": {
"type": "boolean",
"description": "The isimport value"
},
"_isalert": {
"type": "boolean",
"description": "The isalert value"
},
"_novalidate": {
"type": "boolean",
"description": "The novalidate value"
},
"is_closure_reminder_closure": {
"type": "boolean",
"description": "Is Closure Reminder Closure"
},
"is_slahold_reminder_closure": {
"type": "boolean",
"description": "Is Slahold Reminder Closure"
},
"_importid": {
"type": "integer",
"format": "int32",
"description": "The importid value"
},
"sendtopagerduty": {
"type": "boolean",
"description": "The sendtopagerduty value"
},
"splunkurl": {
"type": "string",
"description": "The splunkurl value"
},
"splunksearch": {
"type": "string",
"description": "The splunksearch value"
},
"budgettype_id": {
"type": "integer",
"format": "int32",
"description": "Budgettype Id"
},
"budgettype_name": {
"type": "string",
"description": "Budgettype Name"
},
"budgets": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"ticket_id": {
"type": "integer"
},
"budgettype_id": {
"type": "integer"
},
"budgettype_name": {
"type": "string"
},
"hours": {
"type": "number"
},
"days": {
"type": "number"
},
"rate": {
"type": "number"
},
"rate_days": {
"type": "number"
},
"money": {
"type": "number"
},
"estimated_hours": {
"type": "number"
},
"estimated_days": {
"type": "number"
},
"estimated_money": {
"type": "number"
},
"actual_hours": {
"type": "number"
},
"actual_days": {
"type": "number"
},
"actual_money": {
"type": "number"
},
"scheduled_hours": {
"type": "number"
},
"scheduled_days": {
"type": "number"
},
"scheduled_value": {
"type": "number"
},
"toschedule_hours": {
"type": "number"
},
"toschedule_days": {
"type": "number"
},
"toschedule_value": {
"type": "number"
},
"remaining_hours": {
"type": "number"
},
"remaining_days": {
"type": "number"
},
"remaining_value": {
"type": "number"
},
"quoteline_id": {
"type": "integer"
},
"_warning": {
"type": "string"
}
}
},
"description": "The budgets value"
},
"process_ai": {
"type": "boolean",
"description": "Process Ai"
},
"send_remoteinvite": {
"type": "boolean",
"description": "Send Remoteinvite"
},
"invite_emaillist": {
"type": "string",
"description": "Invite Emaillist"
},
"third_party_call_id": {
"type": "string",
"description": "Third Party Call Id"
},
"remotetechid": {
"type": "integer",
"format": "int32",
"description": "The remotetechid value"
},
"linkremotesession": {
"type": "boolean",
"description": "The linkremotesession value"
},
"remotesessionid": {
"type": "integer",
"format": "int32",
"description": "The remotesessionid value"
},
"utcoffset": {
"type": "number",
"format": "double",
"description": "The utcoffset value"
},
"form_id": {
"type": "string",
"description": "Form Id"
},
"database_lookup_result": {
"type": "object",
"description": "Database Lookup Result"
},
"azure_tenants": {
"type": "string",
"description": "Azure Tenants"
},
"azure_tenants_name": {
"type": "string",
"description": "Azure Tenants Name"
},
"_warning": {
"type": "string",
"description": "The warning value"
},
"_warning_is_error": {
"type": "string",
"description": "Warning Is Error"
},
"close_unassigned": {
"type": "boolean",
"description": "Close Unassigned"
},
"canbechild": {
"type": "boolean",
"description": "The canbechild value"
},
"_changefreeze01_ok": {
"type": "boolean",
"description": "Changefreeze01 Ok"
},
"_maintenance01_ok": {
"type": "boolean",
"description": "Maintenance01 Ok"
},
"_maintenancesuggest01_ok": {
"type": "boolean",
"description": "Maintenancesuggest01 Ok"
},
"_force": {
"type": "boolean",
"description": "The force value"
},
"_ticketclash01_ok": {
"type": "boolean",
"description": "Ticketclash01 Ok"
},
"_milestonedate01_ok": {
"type": "boolean",
"description": "Milestonedate01 Ok"
},
"_ignoremilestonedates": {
"type": "boolean",
"description": "The ignoremilestonedates value"
},
"locked": {
"type": "boolean",
"description": "The locked value"
},
"has_related": {
"type": "boolean",
"description": "Has Related"
},
"pagerdutyeragent": {
"type": "integer",
"format": "int32",
"description": "The pagerdutyeragent value"
},
"elapsed_response_hours": {
"type": "number",
"format": "double",
"description": "Elapsed Response Hours"
},
"elapsed_resolution_hours": {
"type": "number",
"format": "double",
"description": "Elapsed Resolution Hours"
},
"sla_start_date": {
"type": "string",
"format": "date-time",
"description": "Sla Start Date"
},
"_print_generate": {
"type": "boolean",
"description": "Print Generate"
},
"printhtml": {
"type": "string",
"description": "The printhtml value"
},
"pdf_attachment_id": {
"type": "integer",
"format": "int32",
"description": "Pdf Attachment Id"
},
"journeys": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"unum": {
"type": "integer"
},
"faultid": {
"type": "integer"
},
"actionnumber": {
"type": "integer"
},
"description": {
"type": "string"
},
"startdate": {
"type": "string"
},
"enddate": {
"type": "string"
},
"startodometer": {
"type": "number"
},
"endodometer": {
"type": "number"
},
"vehicle": {
"type": "string"
},
"startgps": {
"type": "number"
},
"endgps": {
"type": "number"
},
"datereimbursed": {
"type": "string"
},
"dateinvoicedmileage": {
"type": "string"
},
"dateinvoicedtraveltime": {
"type": "string"
},
"ihidmileage": {
"type": "integer"
},
"ihidtraveltime": {
"type": "integer"
},
"invoiceable": {
"type": "boolean"
},
"type": {
"type": "integer"
},
"_warning": {
"type": "string"
}
}
},
"description": "The journeys value"
},
"devops_agent": {
"type": "string",
"description": "Devops Agent"
},
"_dontupdate_devops": {
"type": "boolean",
"description": "Dontupdate Devops"
},
"category_note_1": {
"type": "string",
"description": "Category Note 1"
},
"category_user_note_1": {
"type": "string",
"description": "Category User Note 1"
},
"category_include_note_1": {
"type": "boolean",
"description": "Category Include Note 1"
},
"category_itil_1": {
"type": "integer",
"format": "int32",
"description": "Category Itil 1"
},
"category_note_2": {
"type": "string",
"description": "Category Note 2"
},
"category_user_note_2": {
"type": "string",
"description": "Category User Note 2"
},
"category_include_note_2": {
"type": "boolean",
"description": "Category Include Note 2"
},
"category_itil_2": {
"type": "integer",
"format": "int32",
"description": "Category Itil 2"
},
"category_note_3": {
"type": "string",
"description": "Category Note 3"
},
"category_user_note_3": {
"type": "string",
"description": "Category User Note 3"
},
"category_include_note_3": {
"type": "boolean",
"description": "Category Include Note 3"
},
"category_itil_3": {
"type": "integer",
"format": "int32",
"description": "Category Itil 3"
},
"category_note_4": {
"type": "string",
"description": "Category Note 4"
},
"category_user_note_4": {
"type": "string",
"description": "Category User Note 4"
},
"category_include_note_4": {
"type": "boolean",
"description": "Category Include Note 4"
},
"category_itil_4": {
"type": "integer",
"format": "int32",
"description": "Category Itil 4"
},
"devops_comment_count": {
"type": "integer",
"format": "int32",
"description": "Devops Comment Count"
},
"_iszapier": {
"type": "boolean",
"description": "The iszapier value"
},
"_find_user_from_reportedby": {
"type": "boolean",
"description": "Find User From Reportedby"
},
"ncentral_ticketid": {
"type": "string",
"description": "Ncentral Ticketid"
},
"_isnotify": {
"type": "boolean",
"description": "The isnotify value"
},
"created_from_action_id": {
"type": "integer",
"format": "int32",
"description": "Created From Action Id"
},
"created_from_action_name": {
"type": "string",
"description": "Created From Action Name"
},
"createacknowledgement": {
"type": "boolean",
"description": "The createacknowledgement value"
},
"your_vote": {
"type": "integer",
"format": "int32",
"description": "Your Vote"
},
"your_vote_comment": {
"type": "string",
"description": "Your Vote Comment"
},
"donotapplytemplateintheapi": {
"type": "boolean",
"description": "The donotapplytemplateintheapi value"
},
"_create_outstanding_appointments": {
"type": "boolean",
"description": "Create Outstanding Appointments"
},
"_create_outstanding_appointment_email": {
"type": "boolean",
"description": "Create Outstanding Appointment Email"
},
"scomalertstate": {
"type": "integer",
"format": "int32",
"description": "The scomalertstate value"
},
"orionalertid": {
"type": "integer",
"format": "int32",
"description": "The orionalertid value"
},
"orionalertactiveid": {
"type": "integer",
"format": "int32",
"description": "The orionalertactiveid value"
},
"orionacknowledgestate": {
"type": "integer",
"format": "int32",
"description": "The orionacknowledgestate value"
},
"orionclosestate": {
"type": "integer",
"format": "int32",
"description": "The orionclosestate value"
},
"orionacknowledgedby": {
"type": "integer",
"format": "int32",
"description": "The orionacknowledgedby value"
},
"orionacknowledgedate": {
"type": "string",
"format": "date-time",
"description": "The orionacknowledgedate value"
},
"_acknowledgealert": {
"type": "boolean",
"description": "The acknowledgealert value"
},
"orionacknowledgenote": {
"type": "string",
"description": "The orionacknowledgenote value"
},
"orionacknowledgedbyname": {
"type": "string",
"description": "The orionacknowledgedbyname value"
},
"orionalertname": {
"type": "string",
"description": "The orionalertname value"
},
"servicenow_id": {
"type": "string",
"description": "Servicenow Id"
},
"third_party_parent_id": {
"type": "string",
"description": "Third Party Parent Id"
},
"third_party_problem_id": {
"type": "string",
"description": "Third Party Problem Id"
},
"opened_by": {
"type": "string",
"description": "Opened By"
},
"resolved_by": {
"type": "string",
"description": "Resolved By"
},
"sendtosplunkoncall": {
"type": "boolean",
"description": "The sendtosplunkoncall value"
},
"splunkoncalltarget": {
"type": "integer",
"format": "int32",
"description": "The splunkoncalltarget value"
},
"splunkoncalltarget_id": {
"type": "string",
"description": "Splunkoncalltarget Id"
},
"splunkoncall_id": {
"type": "string",
"description": "Splunkoncall Id"
},
"splunkoncallurl": {
"type": "string",
"description": "The splunkoncallurl value"
},
"splunkoncallstatus": {
"type": "integer",
"format": "int32",
"description": "The splunkoncallstatus value"
},
"connectwise_id": {
"type": "integer",
"format": "int32",
"description": "Connectwise Id"
},
"connectwise_project_id": {
"type": "integer",
"format": "int32",
"description": "Connectwise Project Id"
},
"prepay_balance_hours": {
"type": "number",
"format": "double",
"description": "Prepay Balance Hours"
},
"prepay_balance_amount": {
"type": "number",
"format": "double",
"description": "Prepay Balance Amount"
},
"servicenow_number": {
"type": "string",
"description": "Servicenow Number"
},
"parent_ticket_type_name": {
"type": "string",
"description": "Parent Ticket Type Name"
},
"createdfrom_ticket_type_name": {
"type": "string",
"description": "Createdfrom Ticket Type Name"
},
"clonedfrom_ticket_type_name": {
"type": "string",
"description": "Clonedfrom Ticket Type Name"
},
"autotask_id": {
"type": "integer",
"format": "int32",
"description": "Autotask Id"
},
"autotask_number": {
"type": "string",
"description": "Autotask Number"
},
"atera_alert_id": {
"type": "integer",
"format": "int32",
"description": "Atera Alert Id"
},
"syncro_alert_id": {
"type": "integer",
"format": "int32",
"description": "Syncro Alert Id"
},
"laststatuschangestatus": {
"type": "integer",
"format": "int32",
"description": "The laststatuschangestatus value"
},
"laststatuschangestatusdate": {
"type": "string",
"format": "date-time",
"description": "The laststatuschangestatusdate value"
},
"mark_as_read_only": {
"type": "boolean",
"description": "Mark As Read Only"
},
"audit_log": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"ticket_id": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"date": {
"type": "string"
},
"value": {
"type": "string"
},
"to": {
"type": "string"
},
"from": {
"type": "string"
},
"table_name": {
"type": "string"
},
"id1": {
"type": "integer"
},
"id2": {
"type": "integer"
},
"clientid": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"actoutcome": {
"type": "string"
},
"user_id": {
"type": "integer"
},
"username": {
"type": "string"
},
"datetime_to": {
"type": "string"
},
"datetime_from": {
"type": "string"
},
"_redact": {
"type": "boolean"
},
"guid": {
"type": "string"
}
}
},
"description": "Audit Log"
},
"meraki_device": {
"type": "string",
"description": "Meraki Device"
},
"meraki_alert_type": {
"type": "string",
"description": "Meraki Alert Type"
},
"matched_rules": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"fault_id": {
"type": "integer"
},
"rule_id": {
"type": "integer"
},
"rule_sequence": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"popupmsg": {
"type": "string"
},
"pop_up_msg_is_html": {
"type": "boolean"
},
"pop_up_msg_modal": {
"type": "boolean"
}
}
},
"description": "Matched Rules"
},
"powershell_script_count": {
"type": "integer",
"format": "int32",
"description": "Powershell Script Count"
},
"devops_workitem_count": {
"type": "integer",
"format": "int32",
"description": "Devops Workitem Count"
},
"ninja_alert_id": {
"type": "string",
"description": "Ninja Alert Id"
},
"ninja_device_id": {
"type": "integer",
"format": "int32",
"description": "Ninja Device Id"
},
"usertype": {
"type": "integer",
"format": "int32",
"description": "The usertype value"
},
"actionworkflowset": {
"type": "boolean",
"description": "The actionworkflowset value"
},
"isbillable": {
"type": "boolean",
"description": "The isbillable value"
},
"itemsarebillable": {
"type": "boolean",
"description": "The itemsarebillable value"
},
"childrenlefttocreate": {
"type": "boolean",
"description": "The childrenlefttocreate value"
},
"who": {
"type": "string",
"description": "The who value"
},
"resourcetype_id": {
"type": "integer",
"format": "int32",
"description": "Resourcetype Id"
},
"resourcetype_name": {
"type": "string",
"description": "Resourcetype Name"
},
"resource_booking_type": {
"type": "integer",
"format": "int32",
"description": "Resource Booking Type"
},
"resource_booking_timeslot": {
"type": "string",
"format": "date-time",
"description": "Resource Booking Timeslot"
},
"resource_booking_asset": {
"type": "integer",
"format": "int32",
"description": "Resource Booking Asset"
},
"matched_rule_ids": {
"type": "string",
"description": "Matched Rule Ids"
},
"forceruleupdate": {
"type": "boolean",
"description": "The forceruleupdate value"
},
"teams_user_id": {
"type": "string",
"description": "Teams User Id"
},
"_isteams": {
"type": "boolean",
"description": "The isteams value"
},
"faultapprovalfailed": {
"type": "boolean",
"description": "The faultapprovalfailed value"
},
"article_description": {
"type": "string",
"description": "Article Description"
},
"article_resolution": {
"type": "string",
"description": "Article Resolution"
},
"article_notes": {
"type": "string",
"description": "Article Notes"
},
"article_type": {
"type": "integer",
"format": "int32",
"description": "Article Type"
},
"tags": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"text": {
"type": "string"
},
"add_to_kbid": {
"type": "integer"
},
"add_to_ctid": {
"type": "integer"
},
"add_to_stid": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"add_to_stdid": {
"type": "integer"
},
"type": {
"type": "integer"
}
}
},
"description": "The tags value"
},
"dontcreatechild": {
"type": "boolean",
"description": "The dontcreatechild value"
},
"needcreatechild": {
"type": "boolean",
"description": "The needcreatechild value"
},
"sentinel_id": {
"type": "string",
"description": "Sentinel Id"
},
"sentinel_resourcegroup": {
"type": "string",
"description": "Sentinel Resourcegroup"
},
"sentinel_subscriptionid": {
"type": "string",
"description": "Sentinel Subscriptionid"
},
"sentinel_workspace": {
"type": "string",
"description": "Sentinel Workspace"
},
"faultapprovalexists": {
"type": "boolean",
"description": "The faultapprovalexists value"
},
"_validate_only": {
"type": "boolean",
"description": "Validate Only"
},
"_validation_key": {
"type": "string",
"description": "Validation Key"
},
"azuremonitor_id": {
"type": "string",
"description": "Azuremonitor Id"
},
"domotz_alertid": {
"type": "integer",
"format": "int32",
"description": "Domotz Alertid"
},
"domotz_deviceid": {
"type": "integer",
"format": "int32",
"description": "Domotz Deviceid"
},
"domerge": {
"type": "boolean",
"description": "The domerge value"
},
"isnew": {
"type": "boolean",
"description": "The isnew value"
},
"automate_id": {
"type": "integer",
"format": "int32",
"description": "Automate Id"
},
"device_automate_id": {
"type": "integer",
"format": "int32",
"description": "Device Automate Id"
},
"auvik_id": {
"type": "string",
"description": "Auvik Id"
},
"auvik_url": {
"type": "string",
"description": "Auvik Url"
},
"contract_balance": {
"type": "string",
"description": "Contract Balance"
},
"bookingurl": {
"type": "string",
"description": "The bookingurl value"
},
"isclone": {
"type": "boolean",
"description": "The isclone value"
},
"clonedfrom": {
"type": "integer",
"format": "int32",
"description": "The clonedfrom value"
},
"slatimeremaining": {
"type": "number",
"format": "double",
"description": "The slatimeremaining value"
},
"customfieldvalidationreason": {
"type": "string",
"description": "The customfieldvalidationreason value"
},
"_has_automations": {
"type": "boolean",
"description": "Has Automations"
},
"chat_count": {
"type": "integer",
"format": "int32",
"description": "Chat Count"
},
"_dont_update_project_dates": {
"type": "boolean",
"description": "Dont Update Project Dates"
},
"_dontupdate_jira": {
"type": "boolean",
"description": "Dontupdate Jira"
},
"jira_issue_count": {
"type": "integer",
"format": "int32",
"description": "Jira Issue Count"
},
"call_log_count": {
"type": "integer",
"format": "int32",
"description": "Call Log Count"
},
"sentinel_url": {
"type": "string",
"description": "Sentinel Url"
},
"sentinel_display_id": {
"type": "integer",
"format": "int32",
"description": "Sentinel Display Id"
},
"postloggedview": {
"type": "integer",
"format": "int32",
"description": "The postloggedview value"
},
"addigy_alert_id": {
"type": "string",
"description": "Addigy Alert Id"
},
"ninja_alert_type": {
"type": "string",
"description": "Ninja Alert Type"
},
"freshdesk_id": {
"type": "integer",
"format": "int32",
"description": "Freshdesk Id"
},
"external_links": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"table_id": {
"type": "integer"
},
"module_id": {
"type": "integer"
},
"integration_name": {
"type": "string"
},
"halo_id": {
"type": "integer"
},
"third_party_id": {
"type": "string"
},
"third_party_desc": {
"type": "string"
},
"third_party_type": {
"type": "string"
},
"third_party_url": {
"type": "string"
},
"third_party_assigned_to": {
"type": "string"
},
"third_party_count": {
"type": "integer"
},
"primary": {
"type": "boolean"
},
"halo_desc": {
"type": "string"
},
"halo_second_id": {
"type": "integer"
},
"halo_second_desc": {
"type": "string"
},
"extra_match_field": {
"type": "string"
},
"details_id": {
"type": "integer"
},
"third_party_secondary_id": {
"type": "string"
},
"_warning": {
"type": "string"
},
"third_party_status": {
"type": "string"
},
"third_party_priority": {
"type": "string"
},
"_match": {
"type": "boolean"
},
"populate_url": {
"type": "boolean"
},
"date_created": {
"type": "string"
},
"date_updated": {
"type": "string"
},
"subscription_id": {
"type": "string"
},
"new_subscription_key": {
"type": "string"
},
"subscription_expiry": {
"type": "string"
},
"_webhookaction": {
"type": "integer"
},
"revisions": {
"type": "integer"
},
"dont_move_existing_assets": {
"type": "boolean"
},
"chat_message_count": {
"type": "integer"
},
"third_party_additional_id": {
"type": "string"
},
"description": {
"type": "string"
},
"update_existing_link": {
"type": "boolean"
},
"filters": {
"type": "array"
},
"parent_id": {
"type": "integer"
},
"child_links": {
"type": "array"
},
"url_for_linked_entity": {
"type": "string"
},
"url_for_linked_entity_caption": {
"type": "string"
},
"icon_for_linked_entity_caption": {
"type": "string"
}
}
},
"description": "External Links"
},
"_match_thirdparty_id": {
"type": "string",
"description": "Match Thirdparty Id"
},
"_match_additional_id": {
"type": "string",
"description": "Match Additional Id"
},
"_match_integration_id": {
"type": "integer",
"format": "int32",
"description": "Match Integration Id"
},
"_match_integration_name": {
"type": "string",
"description": "Match Integration Name"
},
"kaseya_agent_id": {
"type": "string",
"description": "Kaseya Agent Id"
},
"kaseya_asset_name": {
"type": "string",
"description": "Kaseya Asset Name"
},
"salesforce_contactid": {
"type": "string",
"description": "Salesforce Contactid"
},
"salesforce_accountid": {
"type": "string",
"description": "Salesforce Accountid"
},
"salesforce_parentid": {
"type": "string",
"description": "Salesforce Parentid"
},
"salesforce_status": {
"type": "string",
"description": "Salesforce Status"
},
"newrelic_id": {
"type": "string",
"description": "Newrelic Id"
},
"newrelicincident_id": {
"type": "string",
"description": "Newrelicincident Id"
},
"backup_radar_id": {
"type": "integer",
"format": "int32",
"description": "Backup Radar Id"
},
"backup_radar_state": {
"type": "integer",
"format": "int32",
"description": "Backup Radar State"
},
"linktypesarray": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "string"
},
"name": {
"type": "string"
}
}
},
"description": "The linktypesarray value"
},
"kaseyaid": {
"type": "string",
"description": "The kaseyaid value"
},
"alluserscanview": {
"type": "integer",
"format": "int32",
"description": "The alluserscanview value"
},
"_dontupdate_salesforce": {
"type": "boolean",
"description": "Dontupdate Salesforce"
},
"sync_to_salesforce": {
"type": "boolean",
"description": "Sync To Salesforce"
},
"salesforce_stage": {
"type": "integer",
"format": "int32",
"description": "Salesforce Stage"
},
"_newticket_quickclose": {
"type": "boolean",
"description": "Newticket Quickclose"
},
"service_request_detail_id": {
"type": "integer",
"format": "int32",
"description": "Service Request Detail Id"
},
"visible_child_tickets": {
"type": "integer",
"format": "int32",
"description": "Visible Child Tickets"
},
"check_status_freeze": {
"type": "boolean",
"description": "Check Status Freeze"
},
"expenses": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"fault_id": {
"type": "integer"
},
"actionnumber": {
"type": "integer"
},
"description": {
"type": "string"
},
"amount": {
"type": "number"
},
"lookup_id": {
"type": "integer"
},
"date_added": {
"type": "string"
},
"date_reimbursed": {
"type": "string"
},
"date_invoiced": {
"type": "string"
},
"invoiceable": {
"type": "boolean"
},
"ihid": {
"type": "integer"
},
"type_name": {
"type": "string"
},
"client_name": {
"type": "string"
},
"client_id": {
"type": "integer"
},
"client_to_invoice_to_id": {
"type": "integer"
},
"site_id": {
"type": "integer"
},
"reviewed": {
"type": "boolean"
},
"_warning": {
"type": "string"
},
"reviewed_agent_id": {
"type": "integer"
},
"can_review": {
"type": "boolean"
},
"customfields": {
"type": "array"
}
}
},
"description": "The expenses value"
},
"clear_feedback": {
"type": "boolean",
"description": "Clear Feedback"
},
"facebook_message_id": {
"type": "string",
"description": "Facebook Message Id"
},
"twitter_message_id": {
"type": "integer",
"format": "int64",
"description": "Twitter Message Id"
},
"ncentral_details_id": {
"type": "integer",
"format": "int32",
"description": "Ncentral Details Id"
},
"requesttype_published_id": {
"type": "string",
"description": "Requesttype Published Id"
},
"chat_key_id": {
"type": "string",
"description": "Chat Key Id"
},
"supplier_contact_id": {
"type": "integer",
"format": "int32",
"description": "Supplier Contact Id"
},
"parent_itil_ticket_type": {
"type": "integer",
"format": "int32",
"description": "Parent Itil Ticket Type"
},
"parent_release_note": {
"type": "string",
"description": "Parent Release Note"
},
"parent_release_name": {
"type": "string",
"description": "Parent Release Name"
},
"parent_release2_name": {
"type": "string",
"description": "Parent Release2 Name"
},
"parent_release3_name": {
"type": "string",
"description": "Parent Release3 Name"
},
"pagerdutyservice": {
"type": "string",
"description": "The pagerdutyservice value"
},
"pagerdutyservice_name": {
"type": "string",
"description": "Pagerdutyservice Name"
},
"_dontupdate_pagerduty": {
"type": "boolean",
"description": "Dontupdate Pagerduty"
},
"_dont_fire_automations": {
"type": "boolean",
"description": "Dont Fire Automations"
},
"teamsmessage": {
"type": "string",
"description": "The teamsmessage value"
},
"zoom_default_message": {
"type": "string",
"description": "Zoom Default Message"
},
"default_teams_chat_name": {
"type": "string",
"description": "Default Teams Chat Name"
},
"show_chat_create": {
"type": "boolean",
"description": "Show Chat Create"
},
"htmlmessage": {
"type": "string",
"description": "The htmlmessage value"
},
"linked_halo_ticket_count": {
"type": "integer",
"format": "int32",
"description": "Linked Halo Ticket Count"
},
"halolink_ticketid": {
"type": "integer",
"format": "int32",
"description": "Halolink Ticketid"
},
"override_opening_action_who": {
"type": "boolean",
"description": "Override Opening Action Who"
},
"whatsappcreatedfromid": {
"type": "string",
"description": "The whatsappcreatedfromid value"
},
"unotes": {
"type": "string",
"description": "The unotes value"
},
"smemo": {
"type": "string",
"description": "The smemo value"
},
"amemo": {
"type": "string",
"description": "The amemo value"
},
"_matchintacctclass": {
"type": "boolean",
"description": "The matchintacctclass value"
},
"intacct_class": {
"type": "string",
"description": "Intacct Class"
},
"intacct_class_name": {
"type": "string",
"description": "Intacct Class Name"
},
"sms_override": {
"type": "string",
"description": "Sms Override"
},
"device_name": {
"type": "string",
"description": "Device Name"
},
"milestones": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"ticket_id": {
"type": "integer"
},
"name": {
"type": "string"
},
"sequence": {
"type": "integer"
},
"start_date": {
"type": "string"
},
"target_date": {
"type": "string"
},
"milestone_dependencies": {
"type": "array"
},
"dependencies": {
"type": "array"
},
"tickets": {
"type": "array"
},
"_complete": {
"type": "boolean"
},
"_dateschanged": {
"type": "boolean"
},
"_warning": {
"type": "string"
},
"start_days": {
"type": "integer"
},
"target_days": {
"type": "integer"
},
"_fromtemplate": {
"type": "integer"
},
"milestone_value": {
"type": "number"
},
"processed_date": {
"type": "string"
},
"invoicenumber": {
"type": "string"
},
"from_template_id": {
"type": "integer"
},
"value_perc": {
"type": "integer"
},
"header_id": {
"type": "integer"
},
"line_id": {
"type": "integer"
},
"item_id": {
"type": "integer"
},
"item_name": {
"type": "string"
}
}
},
"description": "The milestones value"
},
"disable_milestone_modification": {
"type": "boolean",
"description": "Disable Milestone Modification"
},
"email_message_id": {
"type": "string",
"description": "Email Message Id"
},
"seenby": {
"type": "string",
"description": "The seenby value"
},
"recaptcha_token": {
"type": "string",
"description": "Recaptcha Token"
},
"resource_booking_site": {
"type": "integer",
"format": "int32",
"description": "Resource Booking Site"
},
"new_approvalprocess_role_id": {
"type": "integer",
"format": "int32",
"description": "New Approvalprocess Role Id"
},
"new_approvalprocess_customfieldid": {
"type": "integer",
"format": "int32",
"description": "New Approvalprocess Customfieldid"
},
"linked_ecommerce_order_number": {
"type": "string",
"description": "Linked Ecommerce Order Number"
},
"linked_ecommerce_order_url": {
"type": "string",
"description": "Linked Ecommerce Order Url"
},
"parent_milestones": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"ticket_id": {
"type": "integer"
},
"name": {
"type": "string"
},
"sequence": {
"type": "integer"
},
"start_date": {
"type": "string"
},
"target_date": {
"type": "string"
},
"milestone_dependencies": {
"type": "array"
},
"dependencies": {
"type": "array"
},
"tickets": {
"type": "array"
},
"_complete": {
"type": "boolean"
},
"_dateschanged": {
"type": "boolean"
},
"_warning": {
"type": "string"
},
"start_days": {
"type": "integer"
},
"target_days": {
"type": "integer"
},
"_fromtemplate": {
"type": "integer"
},
"milestone_value": {
"type": "number"
},
"processed_date": {
"type": "string"
},
"invoicenumber": {
"type": "string"
},
"from_template_id": {
"type": "integer"
},
"value_perc": {
"type": "integer"
},
"header_id": {
"type": "integer"
},
"line_id": {
"type": "integer"
},
"item_id": {
"type": "integer"
},
"item_name": {
"type": "string"
}
}
},
"description": "Parent Milestones"
},
"vectors": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"faultid": {
"type": "integer"
},
"vector": {
"type": "string"
},
"datesynced": {
"type": "string"
},
"_warning": {
"type": "string"
}
}
},
"description": "The vectors value"
},
"ai_matched_tickets": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"use": {
"type": "integer"
},
"ticket_id": {
"type": "integer"
},
"matched_id": {
"type": "integer"
},
"search_score": {
"type": "number"
},
"name": {
"type": "string"
},
"client_name": {
"type": "string"
},
"date_occurred": {
"type": "string"
},
"date_closed": {
"type": "string"
},
"article_description": {
"type": "string"
},
"article_resolution": {
"type": "string"
},
"article_next_review_date": {
"type": "string"
},
"search_method": {
"type": "integer"
},
"requesttype": {
"type": "integer"
},
"_warning": {
"type": "string"
}
}
},
"description": "Ai Matched Tickets"
},
"ai_matched_tickets_incidents": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"use": {
"type": "integer"
},
"ticket_id": {
"type": "integer"
},
"matched_id": {
"type": "integer"
},
"search_score": {
"type": "number"
},
"name": {
"type": "string"
},
"client_name": {
"type": "string"
},
"date_occurred": {
"type": "string"
},
"date_closed": {
"type": "string"
},
"article_description": {
"type": "string"
},
"article_resolution": {
"type": "string"
},
"article_next_review_date": {
"type": "string"
},
"search_method": {
"type": "integer"
},
"requesttype": {
"type": "integer"
},
"_warning": {
"type": "string"
}
}
},
"description": "Ai Matched Tickets Incidents"
},
"ai_matched_tickets_requests": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"use": {
"type": "integer"
},
"ticket_id": {
"type": "integer"
},
"matched_id": {
"type": "integer"
},
"search_score": {
"type": "number"
},
"name": {
"type": "string"
},
"client_name": {
"type": "string"
},
"date_occurred": {
"type": "string"
},
"date_closed": {
"type": "string"
},
"article_description": {
"type": "string"
},
"article_resolution": {
"type": "string"
},
"article_next_review_date": {
"type": "string"
},
"search_method": {
"type": "integer"
},
"requesttype": {
"type": "integer"
},
"_warning": {
"type": "string"
}
}
},
"description": "Ai Matched Tickets Requests"
},
"ai_matched_tickets_problems": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"use": {
"type": "integer"
},
"ticket_id": {
"type": "integer"
},
"matched_id": {
"type": "integer"
},
"search_score": {
"type": "number"
},
"name": {
"type": "string"
},
"client_name": {
"type": "string"
},
"date_occurred": {
"type": "string"
},
"date_closed": {
"type": "string"
},
"article_description": {
"type": "string"
},
"article_resolution": {
"type": "string"
},
"article_next_review_date": {
"type": "string"
},
"search_method": {
"type": "integer"
},
"requesttype": {
"type": "integer"
},
"_warning": {
"type": "string"
}
}
},
"description": "Ai Matched Tickets Problems"
},
"ai_matched_articles": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"use": {
"type": "integer"
},
"ticket_id": {
"type": "integer"
},
"matched_id": {
"type": "integer"
},
"search_score": {
"type": "number"
},
"name": {
"type": "string"
},
"client_name": {
"type": "string"
},
"date_occurred": {
"type": "string"
},
"date_closed": {
"type": "string"
},
"article_description": {
"type": "string"
},
"article_resolution": {
"type": "string"
},
"article_next_review_date": {
"type": "string"
},
"search_method": {
"type": "integer"
},
"requesttype": {
"type": "integer"
},
"_warning": {
"type": "string"
}
}
},
"description": "Ai Matched Articles"
},
"ai_suggestions": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"suggestion_id": {
"type": "integer"
},
"ticket_id": {
"type": "integer"
},
"summary": {
"type": "string"
},
"type": {
"type": "integer"
},
"new_value": {
"type": "string"
},
"applied": {
"type": "boolean"
},
"applied_date": {
"type": "string"
},
"dismissed": {
"type": "boolean"
},
"_warning": {
"type": "string"
}
}
},
"description": "Ai Suggestions"
},
"_apply_ai_suggestions": {
"type": "array",
"items": {
"type": "integer"
},
"description": "Apply Ai Suggestions"
},
"_dismiss_ai_suggestions": {
"type": "array",
"items": {
"type": "integer"
},
"description": "Dismiss Ai Suggestions"
},
"suggested_category1": {
"type": "string",
"description": "Suggested Category1"
},
"thirdpartyreviewscore": {
"type": "integer",
"format": "int32",
"description": "The thirdpartyreviewscore value"
},
"datto_alert_state": {
"type": "integer",
"format": "int32",
"description": "Datto Alert State"
},
"forwarded_by": {
"type": "integer",
"format": "int32",
"description": "Forwarded By"
},
"reviewed_date": {
"type": "string",
"format": "date-time",
"description": "Reviewed Date"
},
"is_sensitive": {
"type": "boolean",
"description": "Is Sensitive"
},
"contract_schedule_plan_id": {
"type": "integer",
"format": "int32",
"description": "Contract Schedule Plan Id"
},
"instagram_message_id": {
"type": "string",
"description": "Instagram Message Id"
},
"default_reporter": {
"type": "integer",
"format": "int32",
"description": "Default Reporter"
},
"defaultsendattachments": {
"type": "boolean",
"description": "The defaultsendattachments value"
},
"devops_key": {
"type": "string",
"description": "Devops Key"
},
"related_tickets": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"dateoccurred": {
"type": "string"
},
"summary": {
"type": "string"
},
"details": {
"type": "string"
},
"status_id": {
"type": "integer"
},
"status_name": {
"type": "string"
},
"tickettype_id": {
"type": "integer"
},
"tickettype_name": {
"type": "string"
},
"sla_id": {
"type": "integer"
},
"sla_name": {
"type": "string"
},
"priority_id": {
"type": "integer"
},
"client_id": {
"type": "integer"
},
"client_name": {
"type": "string"
},
"site_id": {
"type": "integer"
},
"site_name": {
"type": "string"
},
"user_id": {
"type": "integer"
},
"user_name": {
"type": "string"
},
"team_id": {
"type": "integer"
},
"team": {
"type": "string"
},
"agent_id": {
"type": "integer"
},
"agent_name": {
"type": "string"
},
"category_1": {
"type": "string"
},
"category_2": {
"type": "string"
},
"category_3": {
"type": "string"
},
"category_4": {
"type": "string"
},
"categoryid_1": {
"type": "integer"
},
"categoryid_2": {
"type": "integer"
},
"categoryid_3": {
"type": "integer"
},
"categoryid_4": {
"type": "integer"
},
"category_1_display": {
"type": "string"
},
"category_2_display": {
"type": "string"
},
"category_3_display": {
"type": "string"
},
"category_4_display": {
"type": "string"
},
"estimate": {
"type": "number"
},
"estimatedays": {
"type": "number"
},
"projecttimepercentage": {
"type": "number"
},
"projectcompletionpercentage": {
"type": "number"
},
"projectearlieststart": {
"type": "string"
},
"projectlatestend": {
"type": "string"
},
"timetaken": {
"type": "number"
},
"faigeneratedsummary_list": {
"type": "string"
},
"chargehours": {
"type": "number"
},
"nonchargehours": {
"type": "number"
},
"travelhours": {
"type": "number"
},
"totalmileage": {
"type": "number"
},
"itemsprice": {
"type": "number"
},
"items": {
"type": "string"
},
"supplier_name": {
"type": "string"
},
"parent_id": {
"type": "integer"
},
"child_count": {
"type": "integer"
},
"child_count_open": {
"type": "integer"
},
"attachment_count": {
"type": "integer"
},
"flagged": {
"type": "boolean"
},
"read": {
"type": "boolean"
},
"enduserstatus": {
"type": "integer"
},
"onhold": {
"type": "boolean"
},
"respondbydate": {
"type": "string"
},
"responsedate": {
"type": "string"
},
"first_responsedate": {
"type": "string"
},
"responsestartdate": {
"type": "string"
},
"slaresponsestate": {
"type": "string"
},
"fixbydate": {
"type": "string"
},
"dateclosed": {
"type": "string"
},
"dateassigned": {
"type": "string"
},
"excludefromsla": {
"type": "boolean"
},
"slaholdtime": {
"type": "number"
},
"site_timezone": {
"type": "string"
},
"parentguid": {
"type": "string"
},
"parentassign": {
"type": "boolean"
},
"slaactiondate": {
"type": "string"
},
"slapercused": {
"type": "number"
},
"slatimeleft": {
"type": "number"
},
"currentelapsedhours": {
"type": "number"
},
"lastactiondate": {
"type": "string"
},
"last_update": {
"type": "string"
},
"lastchildactiondate": {
"type": "string"
},
"organisation_id": {
"type": "integer"
},
"department_id": {
"type": "integer"
},
"reportedby": {
"type": "string"
},
"user_email": {
"type": "string"
},
"emailtolist": {
"type": "string"
},
"emailtolistsupplier": {
"type": "string"
},
"emailcclist": {
"type": "string"
},
"emailcclistsupplier": {
"type": "string"
},
"matched_kb_id": {
"type": "integer"
},
"release_note": {
"type": "string"
},
"product_id": {
"type": "integer"
},
"product_name": {
"type": "string"
},
"release_id": {
"type": "integer"
},
"release_name": {
"type": "string"
},
"release2_id": {
"type": "integer"
},
"release2_name": {
"type": "string"
},
"release3_id": {
"type": "integer"
},
"release3_name": {
"type": "string"
},
"child_ticket_id_string": {
"type": "string"
},
"asset_key_field_string": {
"type": "string"
},
"asset_type_name": {
"type": "string"
},
"workflow_name": {
"type": "string"
},
"workflow_stage": {
"type": "string"
},
"workflow_stage_id": {
"type": "integer"
},
"workflow_stage_number": {
"type": "string"
},
"lastincomingemail": {
"type": "string"
},
"child_ticket_ids": {
"type": "array"
},
"nextactivitydate": {
"type": "string"
},
"nextactivityorappointmentdate": {
"type": "string"
},
"inventory_number": {
"type": "string"
},
"workflow_id": {
"type": "integer"
},
"workflow_step": {
"type": "integer"
},
"workflow_seq": {
"type": "integer"
},
"pipeline_stage_id": {
"type": "integer"
},
"pipeline_stage_name": {
"type": "string"
},
"hasbeenclosed": {
"type": "boolean"
},
"unread_child_action_count": {
"type": "integer"
},
"unread_related_action_count": {
"type": "integer"
},
"child_action_count": {
"type": "integer"
},
"parent_subject": {
"type": "string"
},
"related_action_count": {
"type": "integer"
},
"is_vip": {
"type": "boolean"
},
"isimportantcontact": {
"type": "boolean"
},
"inactive": {
"type": "boolean"
},
"impact": {
"type": "integer"
},
"urgency": {
"type": "integer"
},
"startdate": {
"type": "string"
},
"startdate_timezone": {
"type": "string"
},
"startdate_with_timezone": {
"type": "object"
},
"starttime": {
"type": "string"
},
"starttimeslot": {
"type": "integer"
},
"targetdate": {
"type": "string"
},
"targetdate_timezone": {
"type": "string"
},
"targetdate_with_timezone": {
"type": "object"
},
"targettime": {
"type": "string"
},
"targettimeslot": {
"type": "integer"
},
"targetpercused": {
"type": "number"
},
"targettimeleft": {
"type": "number"
},
"deadlinedate": {
"type": "string"
},
"followupdate": {
"type": "string"
},
"oppcontactname": {
"type": "string"
},
"oppcompanyname": {
"type": "string"
},
"oppemailaddress": {
"type": "string"
},
"oppcustomertitle": {
"type": "string"
},
"opptel": {
"type": "string"
},
"oppaddr1": {
"type": "string"
},
"oppaddr2": {
"type": "string"
},
"oppaddr3": {
"type": "string"
},
"oppaddr4": {
"type": "string"
},
"opppostcode": {
"type": "string"
},
"oppcountry": {
"type": "string"
},
"oppregion": {
"type": "string"
},
"opptype": {
"type": "string"
},
"oppvalue": {
"type": "number"
},
"oppvalue_monthly": {
"type": "number"
},
"oppvalue_annual": {
"type": "number"
},
"oppvalue_oneoff": {
"type": "number"
},
"oppconversionprobability": {
"type": "number"
},
"oppvalueadjusted": {
"type": "number"
},
"oppprofit": {
"type": "number"
},
"oppcurrentsystem": {
"type": "string"
},
"oppcompetitors": {
"type": "string"
},
"opptrialdate": {
"type": "string"
},
"oppdemodate": {
"type": "string"
},
"oppdiscountdate": {
"type": "string"
},
"oppattemptsmade": {
"type": "integer"
},
"oppconverteddate": {
"type": "string"
},
"oppproductchosen": {
"type": "string"
},
"oppreason": {
"type": "string"
},
"opphear": {
"type": "string"
},
"opptimezonename": {
"type": "string"
},
"oppclosurecategory": {
"type": "integer"
},
"cost": {
"type": "number"
},
"quantity": {
"type": "integer"
},
"projecttimebudget": {
"type": "number"
},
"projectmoneybudget": {
"type": "number"
},
"projecttimeactual": {
"type": "number"
},
"projectmoneyactual": {
"type": "number"
},
"lastnote": {
"type": "string"
},
"lastnote_date": {
"type": "string"
},
"userdef1": {
"type": "string"
},
"userdef2": {
"type": "string"
},
"userdef3": {
"type": "string"
},
"userdef4": {
"type": "string"
},
"userdef5": {
"type": "string"
},
"source": {
"type": "integer"
},
"release_important": {
"type": "boolean"
},
"releasenotegroup_name": {
"type": "string"
},
"releasenotegroup_id": {
"type": "integer"
},
"third_party_id": {
"type": "integer"
},
"third_party_id_string": {
"type": "string"
},
"supplier_status": {
"type": "integer"
},
"contract_refextra": {
"type": "string"
},
"appointment_type": {
"type": "integer"
},
"customfields": {
"type": "array"
},
"timeentries": {
"type": "array"
},
"section_timezone": {
"type": "string"
},
"itilname": {
"type": "string"
},
"related_service_descriptions": {
"type": "string"
},
"related_businessapps_descriptions": {
"type": "string"
},
"related_service_category_names": {
"type": "string"
},
"projectinternaltask": {
"type": "boolean"
},
"appointment_id": {
"type": "integer"
},
"nextappointmentdate": {
"type": "string"
},
"firstname": {
"type": "string"
},
"lastname": {
"type": "string"
},
"connectedinstance_id": {
"type": "integer"
},
"web_url": {
"type": "string"
},
"api_url": {
"type": "string"
},
"action_number": {
"type": "integer"
},
"action_ticket_id": {
"type": "integer"
},
"action_datetime": {
"type": "string"
},
"action_outcome": {
"type": "string"
},
"action_chargerate": {
"type": "string"
},
"action_contract_ref": {
"type": "string"
},
"action_note": {
"type": "string"
},
"ticket_invoices_for_each_site": {
"type": "boolean"
},
"salesorder_id": {
"type": "integer"
},
"orderhead_id": {
"type": "integer"
},
"budgettype": {
"type": "string"
},
"requesttype_name": {
"type": "string"
},
"recalculate_billing": {
"type": "boolean"
},
"impactlevel": {
"type": "integer"
},
"supplier_id": {
"type": "integer"
},
"pr_id": {
"type": "integer"
},
"branch_id": {
"type": "integer"
},
"branch_name": {
"type": "string"
},
"update_milestone_id": {
"type": "integer"
},
"milestone_id": {
"type": "integer"
},
"milestone_name": {
"type": "string"
},
"milestone_billing_type": {
"type": "integer"
},
"milestone_value": {
"type": "number"
},
"milestone_sequence": {
"type": "integer"
},
"milestone_status": {
"type": "integer"
},
"milestone_startdate": {
"type": "string"
},
"milestone_enddate": {
"type": "string"
},
"email_message_id": {
"type": "string"
},
"guid": {
"type": "string"
},
"colour": {
"type": "string"
},
"reviewed": {
"type": "boolean"
},
"action_agent_name": {
"type": "string"
},
"merged_into_id": {
"type": "integer"
},
"reassigncount": {
"type": "integer"
},
"parent_status": {
"type": "integer"
},
"parent_agent": {
"type": "integer"
},
"child_status": {
"type": "integer"
},
"date_fully_closed": {
"type": "string"
},
"lastaction_chargerate": {
"type": "string"
},
"hover_summary": {
"type": "string"
},
"slatimeelapsed": {
"type": "number"
},
"ai_summary": {
"type": "string"
},
"search_score": {
"type": "number"
},
"main_project_id": {
"type": "integer"
},
"is_maintenance": {
"type": "boolean"
},
"first_respond_by_date": {
"type": "string"
},
"sla_first_response_state": {
"type": "string"
},
"table": {
"type": "integer"
},
"use": {
"type": "string"
},
"canbevotedfor": {
"type": "boolean"
},
"supplier_reference": {
"type": "string"
},
"top_level_name": {
"type": "string"
},
"deleted_date": {
"type": "string"
},
"isbeingclosed": {
"type": "boolean"
},
"maximumRestrictedPriority": {
"type": "integer"
},
"primary_service_name": {
"type": "string"
},
"idsummary": {
"type": "string"
},
"scomclearance": {
"type": "string"
},
"scomalertid": {
"type": "string"
},
"statusseq": {
"type": "integer"
},
"statuscolor": {
"type": "string"
},
"next_appointment_type": {
"type": "integer"
},
"account_manager": {
"type": "string"
},
"orionalert": {
"type": "integer"
},
"orionnote": {
"type": "string"
},
"orionwho": {
"type": "integer"
},
"product_key": {
"type": "string"
},
"rapid7_action_count": {
"type": "string"
},
"rapid7_ticketrrn": {
"type": "string"
},
"rapid7_ticketinvid": {
"type": "string"
},
"ticketage": {
"type": "number"
},
"ninja_id": {
"type": "string"
},
"teams_ticket_icon": {
"type": "string"
},
"lastactiondateteams": {
"type": "string"
},
"priority_name": {
"type": "string"
},
"useful_count": {
"type": "integer"
},
"notuseful_count": {
"type": "integer"
},
"sitepostcode": {
"type": "string"
},
"mailbox": {
"type": "string"
},
"userdepartments": {
"type": "string"
},
"updateservicestatus": {
"type": "boolean"
},
"servicestatusnote": {
"type": "string"
},
"itil_requesttype_id": {
"type": "integer"
},
"startdatetime": {
"type": "string"
},
"enddatetime": {
"type": "string"
},
"closure_agent_id": {
"type": "integer"
},
"closed_in_integration_system": {
"type": "boolean"
},
"newrelic_id": {
"type": "string"
},
"createdfromautomationstdid": {
"type": "integer"
},
"created_from_automation_entityid": {
"type": "integer"
},
"ticket_tags": {
"type": "string"
},
"status_change_frozen": {
"type": "boolean"
},
"approval_status": {
"type": "integer"
},
"opp_country_name": {
"type": "string"
},
"opp_region_name": {
"type": "string"
},
"invoiceseperatelyoverride": {
"type": "boolean"
},
"purchaseordernumber": {
"type": "string"
},
"overrideticketcost": {
"type": "number"
},
"budgethours": {
"type": "string"
},
"created_by": {
"type": "string"
},
"additional_agents": {
"type": "array"
},
"client_to_invoice_to_id": {
"type": "integer"
},
"primary_issue": {
"type": "object"
},
"primary_workitem": {
"type": "object"
},
"billing_plan_text": {
"type": "string"
},
"default_appointment_summary": {
"type": "string"
},
"default_appointment_details": {
"type": "string"
},
"agent_signature": {
"type": "string"
},
"customer_signature": {
"type": "string"
},
"new_agent_signature": {
"type": "string"
},
"new_customer_signature": {
"type": "string"
},
"ticket_client_to_invoice_to_id": {
"type": "integer"
},
"billable_time": {
"type": "number"
},
"invoiceable_time": {
"type": "number"
},
"owning_service": {
"type": "integer"
},
"owning_service_name": {
"type": "string"
},
"_open_search_score": {
"type": "number"
},
"ticket_timezone": {
"type": "string"
},
"reference": {
"type": "string"
},
"latitude": {
"type": "number"
},
"longitude": {
"type": "number"
},
"change_all_day": {
"type": "boolean"
},
"change_window_type": {
"type": "integer"
},
"search_count": {
"type": "integer"
},
"slastate": {
"type": "string"
},
"is_opportunity": {
"type": "boolean"
},
"user_email2": {
"type": "string"
},
"user_email3": {
"type": "string"
},
"dl_cf_email_value": {
"type": "string"
},
"risklevel": {
"type": "integer"
},
"_importtypeid": {
"type": "integer"
},
"_importthirdpartyid": {
"type": "string"
},
"_importtype": {
"type": "string"
},
"new_external_link": {
"type": "object"
},
"import_details_id": {
"type": "integer"
},
"_isupdateimport": {
"type": "boolean"
},
"_match_thirdparty_id": {
"type": "string"
},
"_match_integration_id": {
"type": "integer"
},
"_match_integration_name": {
"type": "string"
},
"_match_integration_button_caption": {
"type": "string"
},
"_match_integration_button_url": {
"type": "string"
},
"_match_integration_button_icon": {
"type": "string"
}
}
},
"description": "Related Tickets"
},
"new_related_tickets": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"dateoccurred": {
"type": "string"
},
"summary": {
"type": "string"
},
"details": {
"type": "string"
},
"status_id": {
"type": "integer"
},
"status_name": {
"type": "string"
},
"tickettype_id": {
"type": "integer"
},
"tickettype_name": {
"type": "string"
},
"sla_id": {
"type": "integer"
},
"sla_name": {
"type": "string"
},
"priority_id": {
"type": "integer"
},
"client_id": {
"type": "integer"
},
"client_name": {
"type": "string"
},
"site_id": {
"type": "integer"
},
"site_name": {
"type": "string"
},
"user_id": {
"type": "integer"
},
"user_name": {
"type": "string"
},
"team_id": {
"type": "integer"
},
"team": {
"type": "string"
},
"agent_id": {
"type": "integer"
},
"agent_name": {
"type": "string"
},
"category_1": {
"type": "string"
},
"category_2": {
"type": "string"
},
"category_3": {
"type": "string"
},
"category_4": {
"type": "string"
},
"categoryid_1": {
"type": "integer"
},
"categoryid_2": {
"type": "integer"
},
"categoryid_3": {
"type": "integer"
},
"categoryid_4": {
"type": "integer"
},
"category_1_display": {
"type": "string"
},
"category_2_display": {
"type": "string"
},
"category_3_display": {
"type": "string"
},
"category_4_display": {
"type": "string"
},
"estimate": {
"type": "number"
},
"estimatedays": {
"type": "number"
},
"projecttimepercentage": {
"type": "number"
},
"projectcompletionpercentage": {
"type": "number"
},
"projectearlieststart": {
"type": "string"
},
"projectlatestend": {
"type": "string"
},
"timetaken": {
"type": "number"
},
"faigeneratedsummary_list": {
"type": "string"
},
"chargehours": {
"type": "number"
},
"nonchargehours": {
"type": "number"
},
"travelhours": {
"type": "number"
},
"totalmileage": {
"type": "number"
},
"itemsprice": {
"type": "number"
},
"items": {
"type": "string"
},
"supplier_name": {
"type": "string"
},
"parent_id": {
"type": "integer"
},
"child_count": {
"type": "integer"
},
"child_count_open": {
"type": "integer"
},
"attachment_count": {
"type": "integer"
},
"flagged": {
"type": "boolean"
},
"read": {
"type": "boolean"
},
"enduserstatus": {
"type": "integer"
},
"onhold": {
"type": "boolean"
},
"respondbydate": {
"type": "string"
},
"responsedate": {
"type": "string"
},
"first_responsedate": {
"type": "string"
},
"responsestartdate": {
"type": "string"
},
"slaresponsestate": {
"type": "string"
},
"fixbydate": {
"type": "string"
},
"dateclosed": {
"type": "string"
},
"dateassigned": {
"type": "string"
},
"excludefromsla": {
"type": "boolean"
},
"slaholdtime": {
"type": "number"
},
"site_timezone": {
"type": "string"
},
"parentguid": {
"type": "string"
},
"parentassign": {
"type": "boolean"
},
"slaactiondate": {
"type": "string"
},
"slapercused": {
"type": "number"
},
"slatimeleft": {
"type": "number"
},
"currentelapsedhours": {
"type": "number"
},
"lastactiondate": {
"type": "string"
},
"last_update": {
"type": "string"
},
"lastchildactiondate": {
"type": "string"
},
"organisation_id": {
"type": "integer"
},
"department_id": {
"type": "integer"
},
"reportedby": {
"type": "string"
},
"user_email": {
"type": "string"
},
"emailtolist": {
"type": "string"
},
"emailtolistsupplier": {
"type": "string"
},
"emailcclist": {
"type": "string"
},
"emailcclistsupplier": {
"type": "string"
},
"matched_kb_id": {
"type": "integer"
},
"release_note": {
"type": "string"
},
"product_id": {
"type": "integer"
},
"product_name": {
"type": "string"
},
"release_id": {
"type": "integer"
},
"release_name": {
"type": "string"
},
"release2_id": {
"type": "integer"
},
"release2_name": {
"type": "string"
},
"release3_id": {
"type": "integer"
},
"release3_name": {
"type": "string"
},
"child_ticket_id_string": {
"type": "string"
},
"asset_key_field_string": {
"type": "string"
},
"asset_type_name": {
"type": "string"
},
"workflow_name": {
"type": "string"
},
"workflow_stage": {
"type": "string"
},
"workflow_stage_id": {
"type": "integer"
},
"workflow_stage_number": {
"type": "string"
},
"lastincomingemail": {
"type": "string"
},
"child_ticket_ids": {
"type": "array"
},
"nextactivitydate": {
"type": "string"
},
"nextactivityorappointmentdate": {
"type": "string"
},
"inventory_number": {
"type": "string"
},
"workflow_id": {
"type": "integer"
},
"workflow_step": {
"type": "integer"
},
"workflow_seq": {
"type": "integer"
},
"pipeline_stage_id": {
"type": "integer"
},
"pipeline_stage_name": {
"type": "string"
},
"hasbeenclosed": {
"type": "boolean"
},
"unread_child_action_count": {
"type": "integer"
},
"unread_related_action_count": {
"type": "integer"
},
"child_action_count": {
"type": "integer"
},
"parent_subject": {
"type": "string"
},
"related_action_count": {
"type": "integer"
},
"is_vip": {
"type": "boolean"
},
"isimportantcontact": {
"type": "boolean"
},
"inactive": {
"type": "boolean"
},
"impact": {
"type": "integer"
},
"urgency": {
"type": "integer"
},
"startdate": {
"type": "string"
},
"startdate_timezone": {
"type": "string"
},
"startdate_with_timezone": {
"type": "object"
},
"starttime": {
"type": "string"
},
"starttimeslot": {
"type": "integer"
},
"targetdate": {
"type": "string"
},
"targetdate_timezone": {
"type": "string"
},
"targetdate_with_timezone": {
"type": "object"
},
"targettime": {
"type": "string"
},
"targettimeslot": {
"type": "integer"
},
"targetpercused": {
"type": "number"
},
"targettimeleft": {
"type": "number"
},
"deadlinedate": {
"type": "string"
},
"followupdate": {
"type": "string"
},
"oppcontactname": {
"type": "string"
},
"oppcompanyname": {
"type": "string"
},
"oppemailaddress": {
"type": "string"
},
"oppcustomertitle": {
"type": "string"
},
"opptel": {
"type": "string"
},
"oppaddr1": {
"type": "string"
},
"oppaddr2": {
"type": "string"
},
"oppaddr3": {
"type": "string"
},
"oppaddr4": {
"type": "string"
},
"opppostcode": {
"type": "string"
},
"oppcountry": {
"type": "string"
},
"oppregion": {
"type": "string"
},
"opptype": {
"type": "string"
},
"oppvalue": {
"type": "number"
},
"oppvalue_monthly": {
"type": "number"
},
"oppvalue_annual": {
"type": "number"
},
"oppvalue_oneoff": {
"type": "number"
},
"oppconversionprobability": {
"type": "number"
},
"oppvalueadjusted": {
"type": "number"
},
"oppprofit": {
"type": "number"
},
"oppcurrentsystem": {
"type": "string"
},
"oppcompetitors": {
"type": "string"
},
"opptrialdate": {
"type": "string"
},
"oppdemodate": {
"type": "string"
},
"oppdiscountdate": {
"type": "string"
},
"oppattemptsmade": {
"type": "integer"
},
"oppconverteddate": {
"type": "string"
},
"oppproductchosen": {
"type": "string"
},
"oppreason": {
"type": "string"
},
"opphear": {
"type": "string"
},
"opptimezonename": {
"type": "string"
},
"oppclosurecategory": {
"type": "integer"
},
"cost": {
"type": "number"
},
"quantity": {
"type": "integer"
},
"projecttimebudget": {
"type": "number"
},
"projectmoneybudget": {
"type": "number"
},
"projecttimeactual": {
"type": "number"
},
"projectmoneyactual": {
"type": "number"
},
"lastnote": {
"type": "string"
},
"lastnote_date": {
"type": "string"
},
"userdef1": {
"type": "string"
},
"userdef2": {
"type": "string"
},
"userdef3": {
"type": "string"
},
"userdef4": {
"type": "string"
},
"userdef5": {
"type": "string"
},
"source": {
"type": "integer"
},
"release_important": {
"type": "boolean"
},
"releasenotegroup_name": {
"type": "string"
},
"releasenotegroup_id": {
"type": "integer"
},
"third_party_id": {
"type": "integer"
},
"third_party_id_string": {
"type": "string"
},
"supplier_status": {
"type": "integer"
},
"contract_refextra": {
"type": "string"
},
"appointment_type": {
"type": "integer"
},
"customfields": {
"type": "array"
},
"timeentries": {
"type": "array"
},
"section_timezone": {
"type": "string"
},
"itilname": {
"type": "string"
},
"related_service_descriptions": {
"type": "string"
},
"related_businessapps_descriptions": {
"type": "string"
},
"related_service_category_names": {
"type": "string"
},
"projectinternaltask": {
"type": "boolean"
},
"appointment_id": {
"type": "integer"
},
"nextappointmentdate": {
"type": "string"
},
"firstname": {
"type": "string"
},
"lastname": {
"type": "string"
},
"connectedinstance_id": {
"type": "integer"
},
"web_url": {
"type": "string"
},
"api_url": {
"type": "string"
},
"action_number": {
"type": "integer"
},
"action_ticket_id": {
"type": "integer"
},
"action_datetime": {
"type": "string"
},
"action_outcome": {
"type": "string"
},
"action_chargerate": {
"type": "string"
},
"action_contract_ref": {
"type": "string"
},
"action_note": {
"type": "string"
},
"ticket_invoices_for_each_site": {
"type": "boolean"
},
"salesorder_id": {
"type": "integer"
},
"orderhead_id": {
"type": "integer"
},
"budgettype": {
"type": "string"
},
"requesttype_name": {
"type": "string"
},
"recalculate_billing": {
"type": "boolean"
},
"impactlevel": {
"type": "integer"
},
"supplier_id": {
"type": "integer"
},
"pr_id": {
"type": "integer"
},
"branch_id": {
"type": "integer"
},
"branch_name": {
"type": "string"
},
"update_milestone_id": {
"type": "integer"
},
"milestone_id": {
"type": "integer"
},
"milestone_name": {
"type": "string"
},
"milestone_billing_type": {
"type": "integer"
},
"milestone_value": {
"type": "number"
},
"milestone_sequence": {
"type": "integer"
},
"milestone_status": {
"type": "integer"
},
"milestone_startdate": {
"type": "string"
},
"milestone_enddate": {
"type": "string"
},
"email_message_id": {
"type": "string"
},
"guid": {
"type": "string"
},
"colour": {
"type": "string"
},
"reviewed": {
"type": "boolean"
},
"action_agent_name": {
"type": "string"
},
"merged_into_id": {
"type": "integer"
},
"reassigncount": {
"type": "integer"
},
"parent_status": {
"type": "integer"
},
"parent_agent": {
"type": "integer"
},
"child_status": {
"type": "integer"
},
"date_fully_closed": {
"type": "string"
},
"lastaction_chargerate": {
"type": "string"
},
"hover_summary": {
"type": "string"
},
"slatimeelapsed": {
"type": "number"
},
"ai_summary": {
"type": "string"
},
"search_score": {
"type": "number"
},
"main_project_id": {
"type": "integer"
},
"is_maintenance": {
"type": "boolean"
},
"first_respond_by_date": {
"type": "string"
},
"sla_first_response_state": {
"type": "string"
},
"table": {
"type": "integer"
},
"use": {
"type": "string"
},
"canbevotedfor": {
"type": "boolean"
},
"supplier_reference": {
"type": "string"
},
"top_level_name": {
"type": "string"
},
"deleted_date": {
"type": "string"
},
"isbeingclosed": {
"type": "boolean"
},
"maximumRestrictedPriority": {
"type": "integer"
},
"primary_service_name": {
"type": "string"
},
"idsummary": {
"type": "string"
},
"scomclearance": {
"type": "string"
},
"scomalertid": {
"type": "string"
},
"statusseq": {
"type": "integer"
},
"statuscolor": {
"type": "string"
},
"next_appointment_type": {
"type": "integer"
},
"account_manager": {
"type": "string"
},
"orionalert": {
"type": "integer"
},
"orionnote": {
"type": "string"
},
"orionwho": {
"type": "integer"
},
"product_key": {
"type": "string"
},
"rapid7_action_count": {
"type": "string"
},
"rapid7_ticketrrn": {
"type": "string"
},
"rapid7_ticketinvid": {
"type": "string"
},
"ticketage": {
"type": "number"
},
"ninja_id": {
"type": "string"
},
"teams_ticket_icon": {
"type": "string"
},
"lastactiondateteams": {
"type": "string"
},
"priority_name": {
"type": "string"
},
"useful_count": {
"type": "integer"
},
"notuseful_count": {
"type": "integer"
},
"sitepostcode": {
"type": "string"
},
"mailbox": {
"type": "string"
},
"userdepartments": {
"type": "string"
},
"updateservicestatus": {
"type": "boolean"
},
"servicestatusnote": {
"type": "string"
},
"itil_requesttype_id": {
"type": "integer"
},
"startdatetime": {
"type": "string"
},
"enddatetime": {
"type": "string"
},
"closure_agent_id": {
"type": "integer"
},
"closed_in_integration_system": {
"type": "boolean"
},
"newrelic_id": {
"type": "string"
},
"createdfromautomationstdid": {
"type": "integer"
},
"created_from_automation_entityid": {
"type": "integer"
},
"ticket_tags": {
"type": "string"
},
"status_change_frozen": {
"type": "boolean"
},
"approval_status": {
"type": "integer"
},
"opp_country_name": {
"type": "string"
},
"opp_region_name": {
"type": "string"
},
"invoiceseperatelyoverride": {
"type": "boolean"
},
"purchaseordernumber": {
"type": "string"
},
"overrideticketcost": {
"type": "number"
},
"budgethours": {
"type": "string"
},
"created_by": {
"type": "string"
},
"additional_agents": {
"type": "array"
},
"client_to_invoice_to_id": {
"type": "integer"
},
"primary_issue": {
"type": "object"
},
"primary_workitem": {
"type": "object"
},
"billing_plan_text": {
"type": "string"
},
"default_appointment_summary": {
"type": "string"
},
"default_appointment_details": {
"type": "string"
},
"agent_signature": {
"type": "string"
},
"customer_signature": {
"type": "string"
},
"new_agent_signature": {
"type": "string"
},
"new_customer_signature": {
"type": "string"
},
"ticket_client_to_invoice_to_id": {
"type": "integer"
},
"billable_time": {
"type": "number"
},
"invoiceable_time": {
"type": "number"
},
"owning_service": {
"type": "integer"
},
"owning_service_name": {
"type": "string"
},
"_open_search_score": {
"type": "number"
},
"ticket_timezone": {
"type": "string"
},
"reference": {
"type": "string"
},
"latitude": {
"type": "number"
},
"longitude": {
"type": "number"
},
"change_all_day": {
"type": "boolean"
},
"change_window_type": {
"type": "integer"
},
"search_count": {
"type": "integer"
},
"slastate": {
"type": "string"
},
"is_opportunity": {
"type": "boolean"
},
"user_email2": {
"type": "string"
},
"user_email3": {
"type": "string"
},
"dl_cf_email_value": {
"type": "string"
},
"risklevel": {
"type": "integer"
},
"_importtypeid": {
"type": "integer"
},
"_importthirdpartyid": {
"type": "string"
},
"_importtype": {
"type": "string"
},
"new_external_link": {
"type": "object"
},
"import_details_id": {
"type": "integer"
},
"_isupdateimport": {
"type": "boolean"
},
"_match_thirdparty_id": {
"type": "string"
},
"_match_integration_id": {
"type": "integer"
},
"_match_integration_name": {
"type": "string"
},
"_match_integration_button_caption": {
"type": "string"
},
"_match_integration_button_url": {
"type": "string"
},
"_match_integration_button_icon": {
"type": "string"
}
}
},
"description": "New Related Tickets"
},
"unrelate_from_ticket_id": {
"type": "integer",
"format": "int32",
"description": "Unrelate From Ticket Id"
},
"ecommerce_orders": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"eo_id": {
"type": "integer"
},
"ticket_id": {
"type": "integer"
},
"third_party_order_id": {
"type": "string"
},
"third_party_order_url": {
"type": "string"
}
}
},
"description": "Ecommerce Orders"
},
"hide_feedback": {
"type": "boolean",
"description": "Hide Feedback"
},
"workflow_history": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"ticket_id": {
"type": "integer"
},
"moved_from": {
"type": "integer"
},
"moved_to": {
"type": "integer"
},
"flow_id": {
"type": "integer"
},
"moved_from_stage": {
"type": "integer"
},
"moved_to_stage": {
"type": "integer"
},
"moved_date": {
"type": "string"
},
"target_date": {
"type": "string"
},
"target_hours": {
"type": "number"
},
"actual_hours": {
"type": "number"
},
"target_met": {
"type": "boolean"
},
"override_date": {
"type": "string"
},
"summary": {
"type": "string"
},
"action_id": {
"type": "integer"
}
}
},
"description": "Workflow History"
},
"connectwisermm_ticketid": {
"type": "string",
"description": "Connectwisermm Ticketid"
},
"colour_rule": {
"type": "integer",
"format": "int32",
"description": "Colour Rule"
},
"google_reviewdata": {
"type": "object",
"description": "Google Reviewdata"
},
"google_questiondata": {
"type": "object",
"description": "Google Questiondata"
},
"original_agent": {
"type": "integer",
"format": "int32",
"description": "Original Agent"
},
"oppjobtitle": {
"type": "string",
"description": "The oppjobtitle value"
},
"do_lookups": {
"type": "boolean",
"description": "Do Lookups"
},
"liongard_system_id": {
"type": "integer",
"format": "int32",
"description": "Liongard System Id"
},
"bigpanda_id": {
"type": "string",
"description": "Bigpanda Id"
},
"contributors": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"username": {
"type": "string"
},
"agent_id": {
"type": "integer"
},
"agentname": {
"type": "string"
},
"code": {
"type": "integer"
},
"rolename": {
"type": "string"
},
"ticketid": {
"type": "integer"
},
"note": {
"type": "string"
},
"contributor_type": {
"type": "integer"
},
"quality": {
"type": "integer"
},
"_warning": {
"type": "string"
}
}
},
"description": "The contributors value"
},
"internet_message_id": {
"type": "string",
"description": "Internet Message Id"
},
"matching_value": {
"type": "string",
"description": "Matching Value"
},
"sqlimport_id": {
"type": "integer",
"format": "int32",
"description": "Sqlimport Id"
},
"respondbydateadjusted": {
"type": "boolean",
"description": "The respondbydateadjusted value"
},
"date_dependencies": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"parentfaultid": {
"type": "integer"
},
"faultid": {
"type": "integer"
},
"dependentfaultid": {
"type": "integer"
},
"dependent_ticket_description": {
"type": "string"
},
"ticket_description": {
"type": "string"
},
"applied_from_template": {
"type": "boolean"
},
"_warning": {
"type": "string"
}
}
},
"description": "Date Dependencies"
},
"new_milestone_ticket": {
"type": "integer",
"format": "int32",
"description": "New Milestone Ticket"
},
"assets_columns": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"columns_id": {
"type": "integer"
},
"column_seq": {
"type": "integer"
},
"column_name": {
"type": "string"
},
"width": {
"type": "integer"
},
"order_seq": {
"type": "integer"
},
"order_desc": {
"type": "boolean"
},
"column_title_override": {
"type": "string"
},
"groupbystatus": {
"type": "integer"
},
"column_default_width": {
"type": "integer"
},
"columns_guid": {
"type": "string"
}
}
},
"description": "Assets Columns"
},
"slaresponseexcuse": {
"type": "string",
"description": "The slaresponseexcuse value"
},
"can_add_cc_followers": {
"type": "boolean",
"description": "Can Add Cc Followers"
},
"_fromchatprofileid": {
"type": "string",
"description": "The fromchatprofileid value"
},
"lapsafe_count": {
"type": "integer",
"format": "int32",
"description": "Lapsafe Count"
},
"olas": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"fault_id": {
"type": "integer"
},
"target_id": {
"type": "integer"
},
"target_name": {
"type": "string"
},
"target_hours": {
"type": "number"
},
"actual_hours": {
"type": "number"
},
"target_date": {
"type": "string"
},
"target_met": {
"type": "boolean"
},
"status": {
"type": "integer"
},
"dates": {
"type": "array"
},
"target": {
"type": "object"
},
"start_date": {
"type": "string"
},
"pause_date": {
"type": "string"
},
"_warning": {
"type": "string"
},
"end_date": {
"type": "string"
},
"rule_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"priority_id": {
"type": "integer"
},
"stage_id": {
"type": "integer"
},
"step_id": {
"type": "integer"
},
"flow_id": {
"type": "integer"
}
}
},
"description": "The olas value"
},
"ola_count": {
"type": "integer",
"format": "int32",
"description": "Ola Count"
},
"new_workflow_history": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"ticket_id": {
"type": "integer"
},
"moved_from": {
"type": "integer"
},
"moved_to": {
"type": "integer"
},
"flow_id": {
"type": "integer"
},
"moved_from_stage": {
"type": "integer"
},
"moved_to_stage": {
"type": "integer"
},
"moved_date": {
"type": "string"
},
"target_date": {
"type": "string"
},
"target_hours": {
"type": "number"
},
"actual_hours": {
"type": "number"
},
"target_met": {
"type": "boolean"
},
"override_date": {
"type": "string"
},
"summary": {
"type": "string"
},
"action_id": {
"type": "integer"
}
}
},
"description": "New Workflow History"
},
"default_slack_channel_name": {
"type": "string",
"description": "Default Slack Channel Name"
},
"show_channel_create": {
"type": "boolean",
"description": "Show Channel Create"
},
"slack_channel_id": {
"type": "string",
"description": "Slack Channel Id"
},
"slack_callback_id": {
"type": "string",
"description": "Slack Callback Id"
},
"ai_suggested_priority": {
"type": "string",
"description": "Ai Suggested Priority"
},
"ai_suggested_urgency": {
"type": "integer",
"format": "int32",
"description": "Ai Suggested Urgency"
},
"ai_suggested_impact": {
"type": "integer",
"format": "int32",
"description": "Ai Suggested Impact"
},
"ai_suggested_resolution": {
"type": "string",
"description": "Ai Suggested Resolution"
},
"ai_generated_summary": {
"type": "string",
"description": "Ai Generated Summary"
},
"ai_search_query": {
"type": "string",
"description": "Ai Search Query"
},
"ai_suggested_type": {
"type": "string",
"description": "Ai Suggested Type"
},
"ai_sentiment_analysis": {
"type": "string",
"description": "Ai Sentiment Analysis"
},
"ai_satisfaction_level": {
"type": "string",
"description": "Ai Satisfaction Level"
},
"ai_tonality": {
"type": "string",
"description": "Ai Tonality"
},
"_isagentuser": {
"type": "boolean",
"description": "The isagentuser value"
},
"ai_survey_score": {
"type": "integer",
"format": "int32",
"description": "Ai Survey Score"
},
"ai_survey_comment": {
"type": "string",
"description": "Ai Survey Comment"
},
"freshdesk_ticket_data": {
"type": "object",
"description": "Freshdesk Ticket Data"
},
"freshdesk_group_name": {
"type": "string",
"description": "Freshdesk Group Name"
},
"freshdesk_agent_name": {
"type": "string",
"description": "Freshdesk Agent Name"
},
"freshdesk_agent_email": {
"type": "string",
"description": "Freshdesk Agent Email"
},
"freshdesk_product_name": {
"type": "string",
"description": "Freshdesk Product Name"
},
"matched_kb_id_acessible_to_user": {
"type": "boolean",
"description": "Matched Kb Id Acessible To User"
},
"remotesession_count": {
"type": "integer",
"format": "int32",
"description": "Remotesession Count"
},
"search_index_sync_timestamp": {
"type": "string",
"format": "date-time",
"description": "Search Index Sync Timestamp"
},
"search_index_sync_batches": {
"type": "integer",
"format": "int32",
"description": "Search Index Sync Batches"
},
"new_whe_": {
"type": "string",
"format": "date-time",
"description": "New Whe"
},
"new_actioncode": {
"type": "integer",
"format": "int32",
"description": "New Actioncode"
},
"notepad": {
"type": "string",
"description": "The notepad value"
},
"embedding_match_timestamp": {
"type": "string",
"format": "date-time",
"description": "Embedding Match Timestamp"
},
"_re_index": {
"type": "boolean",
"description": "Re Index"
},
"_fetch_matches": {
"type": "boolean",
"description": "Fetch Matches"
},
"workflow_move_date_override": {
"type": "string",
"format": "date-time",
"description": "Workflow Move Date Override"
},
"lookup_search": {
"type": "string",
"description": "Lookup Search"
},
"agent_booking_type": {
"type": "integer",
"format": "int32",
"description": "Agent Booking Type"
},
"pandadoc_attachment": {
"type": "integer",
"format": "int32",
"description": "Pandadoc Attachment"
},
"pandadoc_attachment_name": {
"type": "string",
"description": "Pandadoc Attachment Name"
},
"pandadoc_attachment_url": {
"type": "string",
"description": "Pandadoc Attachment Url"
},
"thirdparty_url": {
"type": "string",
"description": "Thirdparty Url"
},
"security_signal_id": {
"type": "string",
"description": "Security Signal Id"
},
"datadog_id": {
"type": "string",
"description": "Datadog Id"
},
"ai_conversation_summary": {
"type": "string",
"description": "Ai Conversation Summary"
},
"incomingevent_count": {
"type": "integer",
"format": "int32",
"description": "Incomingevent Count"
},
"azure_connection_id": {
"type": "integer",
"format": "int32",
"description": "Azure Connection Id"
},
"kblinkid": {
"type": "integer",
"format": "int32",
"description": "The kblinkid value"
},
"ticket_client_to_invoice_to_id": {
"type": "integer",
"format": "int32",
"description": "Ticket Client To Invoice To Id"
},
"ticket_client_to_invoice_to_name": {
"type": "string",
"description": "Ticket Client To Invoice To Name"
},
"_prevent_outgoing": {
"type": "boolean",
"description": "Prevent Outgoing"
},
"dont_copy_history": {
"type": "boolean",
"description": "Dont Copy History"
},
"user_linked_sites": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"table_id": {
"type": "integer"
},
"module_id": {
"type": "integer"
},
"integration_name": {
"type": "string"
},
"halo_id": {
"type": "integer"
},
"third_party_id": {
"type": "string"
},
"third_party_desc": {
"type": "string"
},
"third_party_type": {
"type": "string"
},
"third_party_url": {
"type": "string"
},
"third_party_assigned_to": {
"type": "string"
},
"third_party_count": {
"type": "integer"
},
"primary": {
"type": "boolean"
},
"halo_desc": {
"type": "string"
},
"halo_second_id": {
"type": "integer"
},
"halo_second_desc": {
"type": "string"
},
"extra_match_field": {
"type": "string"
},
"details_id": {
"type": "integer"
},
"third_party_secondary_id": {
"type": "string"
},
"_warning": {
"type": "string"
},
"third_party_status": {
"type": "string"
},
"third_party_priority": {
"type": "string"
},
"_match": {
"type": "boolean"
},
"populate_url": {
"type": "boolean"
},
"date_created": {
"type": "string"
},
"date_updated": {
"type": "string"
},
"subscription_id": {
"type": "string"
},
"new_subscription_key": {
"type": "string"
},
"subscription_expiry": {
"type": "string"
},
"_webhookaction": {
"type": "integer"
},
"revisions": {
"type": "integer"
},
"dont_move_existing_assets": {
"type": "boolean"
},
"chat_message_count": {
"type": "integer"
},
"third_party_additional_id": {
"type": "string"
},
"description": {
"type": "string"
},
"update_existing_link": {
"type": "boolean"
},
"filters": {
"type": "array"
},
"parent_id": {
"type": "integer"
},
"child_links": {
"type": "array"
},
"url_for_linked_entity": {
"type": "string"
},
"url_for_linked_entity_caption": {
"type": "string"
},
"icon_for_linked_entity_caption": {
"type": "string"
}
}
},
"description": "User Linked Sites"
},
"prepay_threshold": {
"type": "object",
"description": "Prepay Threshold"
},
"automation_entity_type": {
"type": "integer",
"format": "int32",
"description": "Automation Entity Type"
},
"make_automation_entity_inactive": {
"type": "boolean",
"description": "Make Automation Entity Inactive"
},
"is_downtime": {
"type": "boolean",
"description": "Is Downtime"
},
"add_tags": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"text": {
"type": "string"
},
"add_to_kbid": {
"type": "integer"
},
"add_to_ctid": {
"type": "integer"
},
"add_to_stid": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"add_to_stdid": {
"type": "integer"
},
"type": {
"type": "integer"
}
}
},
"description": "Add Tags"
},
"locked_by_agentid": {
"type": "integer",
"format": "int32",
"description": "Locked By Agentid"
},
"_forceunlock": {
"type": "boolean",
"description": "The forceunlock value"
},
"_is_aisuggestion_merge": {
"type": "boolean",
"description": "Is Aisuggestion Merge"
},
"service_linked_device": {
"type": "integer",
"format": "int32",
"description": "Service Linked Device"
},
"quick_ticket_link_text": {
"type": "string",
"description": "Quick Ticket Link Text"
},
"_override_child_merge_type": {
"type": "integer",
"format": "int32",
"description": "Override Child Merge Type"
},
"next_review_date": {
"type": "string",
"format": "date-time",
"description": "Next Review Date"
},
"kb_pdf_template": {
"type": "integer",
"format": "int32",
"description": "Kb Pdf Template"
},
"kb_pdftemplate_name": {
"type": "string",
"description": "Kb Pdftemplate Name"
},
"template_when_linked": {
"type": "integer",
"format": "int32",
"description": "Template When Linked"
},
"templatewhenlinked_name": {
"type": "string",
"description": "Templatewhenlinked Name"
},
"statement_of_work_added": {
"type": "boolean",
"description": "Statement Of Work Added"
},
"_remove_pipeline_stage": {
"type": "boolean",
"description": "Remove Pipeline Stage"
},
"order_line_price": {
"type": "number",
"format": "double",
"description": "Order Line Price"
},
"order_line_composite_key": {
"type": "object",
"description": "Order Line Composite Key"
},
"_can_view_att": {
"type": "boolean",
"description": "Can View Att"
},
"_can_upload_att": {
"type": "boolean",
"description": "Can Upload Att"
},
"_can_download_att": {
"type": "boolean",
"description": "Can Download Att"
},
"_can_edit_att": {
"type": "boolean",
"description": "Can Edit Att"
},
"_can_view_action_history": {
"type": "boolean",
"description": "Can View Action History"
},
"risk_score": {
"type": "number",
"format": "double",
"description": "Risk Score"
},
"from_catalogue": {
"type": "boolean",
"description": "From Catalogue"
},
"enduser_role_ids": {
"type": "array",
"items": {
"type": "integer"
},
"description": "Enduser Role Ids"
},
"order_sequence": {
"type": "integer",
"format": "int32",
"description": "Order Sequence"
},
"order_update_to": {
"type": "integer",
"format": "int32",
"description": "Order Update To"
},
"order_update_from": {
"type": "integer",
"format": "int32",
"description": "Order Update From"
},
"workflow_html_to_show_on_progress": {
"type": "string",
"description": "Workflow Html To Show On Progress"
},
"requesttype_group_id": {
"type": "integer",
"format": "int32",
"description": "Requesttype Group Id"
},
"is_ai_indexable": {
"type": "boolean",
"description": "Is Ai Indexable"
},
"qualifications_matched": {
"type": "string",
"description": "Qualifications Matched"
},
"hoursinvoiced": {
"type": "number",
"format": "double",
"description": "The hoursinvoiced value"
},
"_kbduplicate01_ok": {
"type": "boolean",
"description": "Kbduplicate01 Ok"
},
"kb_ai_summary": {
"type": "string",
"description": "Kb Ai Summary"
},
"duplicate_kbs": {
"type": "string",
"description": "Duplicate Kbs"
},
"billing_type": {
"type": "integer",
"format": "int32",
"description": "Billing Type"
},
"ai_suggested_category": {
"type": "string",
"description": "Ai Suggested Category"
},
"related_ticket_count": {
"type": "integer",
"format": "int32",
"description": "Related Ticket Count"
},
"estimate_lat_long": {
"type": "boolean",
"description": "Estimate Lat Long"
},
"get_address_from_opp_company_name": {
"type": "boolean",
"description": "Get Address From Opp Company Name"
},
"templateuser_override": {
"type": "boolean",
"description": "Templateuser Override"
},
"resource_booking_use_date_range": {
"type": "boolean",
"description": "Resource Booking Use Date Range"
},
"resource_booking_asset_advanced_search": {
"type": "string",
"description": "Resource Booking Asset Advanced Search"
},
"resource_booking_end_date": {
"type": "string",
"format": "date-time",
"description": "Resource Booking End Date"
},
"overriding_rates": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"area": {
"type": "integer"
},
"contract_id": {
"type": "integer"
},
"charge_id": {
"type": "integer"
},
"startdate": {
"type": "string"
},
"expirydate": {
"type": "string"
},
"rate": {
"type": "number"
},
"mileage_rate": {
"type": "number"
},
"org": {
"type": "integer"
},
"minimum": {
"type": "number"
},
"increment": {
"type": "number"
},
"oohmultiplier": {
"type": "number"
},
"holidaymultiplier": {
"type": "number"
},
"weekendmultiplier": {
"type": "number"
},
"surcharge": {
"type": "boolean"
},
"round": {
"type": "integer"
},
"useagentworkinghours": {
"type": "boolean"
},
"use_budget_rate": {
"type": "boolean"
},
"current": {
"type": "boolean"
},
"current_rate": {
"type": "number"
},
"use_for_travel": {
"type": "boolean"
},
"use_for_mileage": {
"type": "boolean"
},
"travel_surchargeid": {
"type": "integer"
},
"contractmultiplier": {
"type": "number"
},
"rateoverride": {
"type": "number"
},
"override_surcharge": {
"type": "boolean"
},
"_warning": {
"type": "string"
},
"tree_id": {
"type": "integer"
},
"ticket_id": {
"type": "integer"
},
"agents": {
"type": "array"
},
"agentslist": {
"type": "string"
}
}
},
"description": "Overriding Rates"
},
"project_overriding_rates": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"area": {
"type": "integer"
},
"contract_id": {
"type": "integer"
},
"charge_id": {
"type": "integer"
},
"startdate": {
"type": "string"
},
"expirydate": {
"type": "string"
},
"rate": {
"type": "number"
},
"mileage_rate": {
"type": "number"
},
"org": {
"type": "integer"
},
"minimum": {
"type": "number"
},
"increment": {
"type": "number"
},
"oohmultiplier": {
"type": "number"
},
"holidaymultiplier": {
"type": "number"
},
"weekendmultiplier": {
"type": "number"
},
"surcharge": {
"type": "boolean"
},
"round": {
"type": "integer"
},
"useagentworkinghours": {
"type": "boolean"
},
"use_budget_rate": {
"type": "boolean"
},
"current": {
"type": "boolean"
},
"current_rate": {
"type": "number"
},
"use_for_travel": {
"type": "boolean"
},
"use_for_mileage": {
"type": "boolean"
},
"travel_surchargeid": {
"type": "integer"
},
"contractmultiplier": {
"type": "number"
},
"rateoverride": {
"type": "number"
},
"override_surcharge": {
"type": "boolean"
},
"_warning": {
"type": "string"
},
"tree_id": {
"type": "integer"
},
"ticket_id": {
"type": "integer"
},
"agents": {
"type": "array"
},
"agentslist": {
"type": "string"
}
}
},
"description": "Project Overriding Rates"
},
"hubspot_id": {
"type": "string",
"description": "Hubspot Id"
},
"hubspot_url": {
"type": "string",
"description": "Hubspot Url"
},
"table": {
"type": "integer",
"format": "int32",
"enum": [
0,
1,
2,
3,
4,
5,
6,
7,
8,
9,
980,
986,
987,
988,
989,
990,
991,
992,
993,
995,
996,
997,
998,
999,
1001,
1002,
1003,
1005,
1006,
1007,
1008,
1009,
1010,
1011,
1012,
1013,
1014,
1015,
1016,
1017,
1018,
1019,
1020,
1021,
1022,
1023,
1024,
1025,
1026,
1027,
1029,
1030,
1031,
1035,
-1
],
"description": "The table value"
},
"use": {
"type": "string",
"description": "The use value"
},
"canbevotedfor": {
"type": "boolean",
"description": "The canbevotedfor value"
},
"supplier_reference": {
"type": "string",
"description": "Supplier Reference"
},
"top_level_name": {
"type": "string",
"description": "Top Level Name"
},
"deleted_date": {
"type": "string",
"format": "date-time",
"description": "Deleted Date"
},
"isbeingclosed": {
"type": "boolean",
"description": "The isbeingclosed value"
},
"maximumRestrictedPriority": {
"type": "integer",
"format": "int32",
"description": "Maximum Restricted Priority"
},
"primary_service_name": {
"type": "string",
"description": "Primary Service Name"
},
"idsummary": {
"type": "string",
"description": "The idsummary value"
},
"scomclearance": {
"type": "string",
"description": "The scomclearance value"
},
"scomalertid": {
"type": "string",
"description": "The scomalertid value"
},
"statusseq": {
"type": "integer",
"format": "int32",
"description": "The statusseq value"
},
"statuscolor": {
"type": "string",
"description": "The statuscolor value"
},
"next_appointment_type": {
"type": "integer",
"format": "int32",
"description": "Next Appointment Type"
},
"account_manager": {
"type": "string",
"description": "Account Manager"
},
"orionalert": {
"type": "integer",
"format": "int32",
"description": "The orionalert value"
},
"orionnote": {
"type": "string",
"description": "The orionnote value"
},
"orionwho": {
"type": "integer",
"format": "int32",
"description": "The orionwho value"
},
"product_key": {
"type": "string",
"description": "Product Key"
},
"rapid7_action_count": {
"type": "string",
"description": "Rapid7 Action Count"
},
"rapid7_ticketrrn": {
"type": "string",
"description": "Rapid7 Ticketrrn"
},
"rapid7_ticketinvid": {
"type": "string",
"description": "Rapid7 Ticketinvid"
},
"ticketage": {
"type": "number",
"format": "double",
"description": "The ticketage value"
},
"ninja_id": {
"type": "string",
"description": "Ninja Id"
},
"teams_ticket_icon": {
"type": "string",
"description": "Teams Ticket Icon"
},
"lastactiondateteams": {
"type": "string",
"description": "The lastactiondateteams value"
},
"priority_name": {
"type": "string",
"description": "Priority Name"
},
"useful_count": {
"type": "integer",
"format": "int32",
"description": "Useful Count"
},
"notuseful_count": {
"type": "integer",
"format": "int32",
"description": "Notuseful Count"
},
"sitepostcode": {
"type": "string",
"description": "The sitepostcode value"
},
"mailbox": {
"type": "string",
"description": "The mailbox value"
},
"userdepartments": {
"type": "string",
"description": "The userdepartments value"
},
"updateservicestatus": {
"type": "boolean",
"description": "The updateservicestatus value"
},
"servicestatusnote": {
"type": "string",
"description": "The servicestatusnote value"
},
"itil_requesttype_id": {
"type": "integer",
"format": "int32",
"description": "Itil Requesttype Id"
},
"startdatetime": {
"type": "string",
"format": "date-time",
"description": "The startdatetime value"
},
"enddatetime": {
"type": "string",
"format": "date-time",
"description": "The enddatetime value"
},
"closure_agent_id": {
"type": "integer",
"format": "int32",
"description": "Closure Agent Id"
},
"closed_in_integration_system": {
"type": "boolean",
"description": "Closed In Integration System"
},
"createdfromautomationstdid": {
"type": "integer",
"format": "int32",
"description": "The createdfromautomationstdid value"
},
"created_from_automation_entityid": {
"type": "integer",
"format": "int32",
"description": "Created From Automation Entityid"
},
"ticket_tags": {
"type": "string",
"description": "Ticket Tags"
},
"status_change_frozen": {
"type": "boolean",
"description": "Status Change Frozen"
},
"approval_status": {
"type": "integer",
"format": "int32",
"description": "Approval Status"
},
"opp_country_name": {
"type": "string",
"description": "Opp Country Name"
},
"opp_region_name": {
"type": "string",
"description": "Opp Region Name"
},
"invoiceseperatelyoverride": {
"type": "boolean",
"description": "The invoiceseperatelyoverride value"
},
"purchaseordernumber": {
"type": "string",
"description": "The purchaseordernumber value"
},
"overrideticketcost": {
"type": "number",
"format": "double",
"description": "The overrideticketcost value"
},
"budgethours": {
"type": "string",
"description": "The budgethours value"
},
"created_by": {
"type": "string",
"description": "Created By"
},
"additional_agents": {
"type": "array",
"items": {
"type": "object",
"properties": {
"faultid": {
"type": "integer"
},
"id": {
"type": "integer"
},
"name": {
"type": "string"
},
"email": {
"type": "string"
},
"_warning": {
"type": "string"
}
}
},
"description": "Additional Agents"
},
"client_to_invoice_to_id": {
"type": "integer",
"format": "int32",
"description": "Client To Invoice To Id"
},
"primary_issue": {
"type": "object",
"description": "Primary Issue"
},
"primary_workitem": {
"type": "object",
"description": "Primary Workitem"
},
"billing_plan_text": {
"type": "string",
"description": "Billing Plan Text"
},
"default_appointment_summary": {
"type": "string",
"description": "Default Appointment Summary"
},
"default_appointment_details": {
"type": "string",
"description": "Default Appointment Details"
},
"agent_signature": {
"type": "string",
"description": "Agent Signature"
},
"customer_signature": {
"type": "string",
"description": "Customer Signature"
},
"new_agent_signature": {
"type": "string",
"description": "New Agent Signature"
},
"new_customer_signature": {
"type": "string",
"description": "New Customer Signature"
},
"billable_time": {
"type": "number",
"format": "double",
"description": "Billable Time"
},
"invoiceable_time": {
"type": "number",
"format": "double",
"description": "Invoiceable Time"
},
"owning_service": {
"type": "integer",
"format": "int32",
"description": "Owning Service"
},
"owning_service_name": {
"type": "string",
"description": "Owning Service Name"
},
"_open_search_score": {
"type": "number",
"format": "float",
"description": "Open Search Score"
},
"ticket_timezone": {
"type": "string",
"description": "Ticket Timezone"
},
"reference": {
"type": "string",
"description": "The reference value"
},
"latitude": {
"type": "number",
"format": "double",
"description": "The latitude value"
},
"longitude": {
"type": "number",
"format": "double",
"description": "The longitude value"
},
"change_all_day": {
"type": "boolean",
"description": "Change All Day"
},
"change_window_type": {
"type": "integer",
"format": "int32",
"description": "Change Window Type"
},
"search_count": {
"type": "integer",
"format": "int32",
"description": "Search Count"
},
"slastate": {
"type": "string",
"description": "The slastate value"
},
"is_opportunity": {
"type": "boolean",
"description": "Is Opportunity"
},
"user_email2": {
"type": "string",
"description": "User Email2"
},
"user_email3": {
"type": "string",
"description": "User Email3"
},
"dl_cf_email_value": {
"type": "string",
"description": "Dl Cf Email Value"
},
"risklevel": {
"type": "integer",
"format": "int32",
"description": "The risklevel value"
},
"_importtypeid": {
"type": "integer",
"format": "int32",
"description": "The importtypeid value"
},
"_importthirdpartyid": {
"type": "string",
"description": "The importthirdpartyid value"
},
"_importtype": {
"type": "string",
"description": "The importtype value"
},
"new_external_link": {
"type": "object",
"description": "New External Link"
},
"import_details_id": {
"type": "integer",
"format": "int32",
"description": "Import Details Id"
},
"_isupdateimport": {
"type": "boolean",
"description": "The isupdateimport value"
},
"_match_integration_button_caption": {
"type": "string",
"description": "Match Integration Button Caption"
},
"_match_integration_button_url": {
"type": "string",
"description": "Match Integration Button Url"
},
"_match_integration_button_icon": {
"type": "string",
"description": "Match Integration Button Icon"
}
}
},
"description": "Request body"
}
},
"required": [
"PCID"
]
}
```
***
## haloitsm\_tickets\_delete\_actions\_by\_id
DELETE /Actions/\{id}
**Parameters:**
| Parameter | Type | Required | Default | Description |
| --------- | ------- | -------- | ------- | ------------ |
| `id` | integer | Yes | — | The id value |
```json theme={null}
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"id": {
"type": "integer",
"description": "The id value"
}
},
"required": [
"PCID",
"id"
]
}
```
***
## haloitsm\_tickets\_delete\_by\_id
Delete one Faults
**Parameters:**
| Parameter | Type | Required | Default | Description |
| --------- | ------- | -------- | ------- | ---------------- |
| `id` | integer | Yes | — | The id value |
| `reason` | string | No | — | The reason value |
```json theme={null}
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"id": {
"type": "integer",
"description": "The id value"
},
"reason": {
"type": "string",
"description": "The reason value"
}
},
"required": [
"PCID",
"id"
]
}
```
***
## haloitsm\_tickets\_delete\_canned\_text\_by\_id
DELETE /CannedText/\{id}
**Parameters:**
| Parameter | Type | Required | Default | Description |
| --------- | ------- | -------- | ------- | ------------ |
| `id` | integer | Yes | — | The id value |
```json theme={null}
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"id": {
"type": "integer",
"description": "The id value"
}
},
"required": [
"PCID",
"id"
]
}
```
***
## haloitsm\_tickets\_delete\_category\_by\_id
DELETE /Category/\{id}
**Parameters:**
| Parameter | Type | Required | Default | Description |
| --------- | ------- | -------- | ------- | ------------ |
| `id` | integer | Yes | — | The id value |
```json theme={null}
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"id": {
"type": "integer",
"description": "The id value"
}
},
"required": [
"PCID",
"id"
]
}
```
***
## haloitsm\_tickets\_delete\_priority\_by\_id
DELETE /Priority/\{id}
**Parameters:**
| Parameter | Type | Required | Default | Description |
| --------- | ------ | -------- | ------- | ------------ |
| `id` | string | Yes | — | The id value |
```json theme={null}
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"id": {
"type": "string",
"description": "The id value"
}
},
"required": [
"PCID",
"id"
]
}
```
***
## haloitsm\_tickets\_delete\_status\_by\_id
DELETE /Status/\{id}
**Parameters:**
| Parameter | Type | Required | Default | Description |
| --------- | ------- | -------- | ------- | ------------ |
| `id` | integer | Yes | — | The id value |
```json theme={null}
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"id": {
"type": "integer",
"description": "The id value"
}
},
"required": [
"PCID",
"id"
]
}
```
***
## haloitsm\_tickets\_favourite\_canned\_text\_favourite
POST /CannedText/favourite
**Parameters:**
| Parameter | Type | Required | Default | Description |
| --------- | --------- | -------- | ------- | ------------ |
| `body` | object\[] | No | — | Request body |
```json theme={null}
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"body": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer",
"format": "int32",
"description": "The id value"
},
"ctid": {
"type": "integer",
"format": "int32",
"description": "The ctid value"
},
"unum": {
"type": "integer",
"format": "int32",
"description": "The unum value"
},
"_warning": {
"type": "string",
"description": "The warning value"
}
}
},
"description": "Request body"
}
},
"required": [
"PCID"
]
}
```
***
## haloitsm\_tickets\_get\_actions\_by\_id
Get one Actions
**Parameters:**
| Parameter | Type | Required | Default | Description |
| ---------------- | ------- | -------- | ------- | ------------------------------------------------------------------ |
| `id` | integer | Yes | — | The id value |
| `agentonly` | boolean | No | — | (bool) Only get actions done by Agents. |
| `emailonly` | boolean | No | — | (bool) Only get email actions. |
| `includedetails` | boolean | No | — | (bool) Include extra objects in the response. |
| `includeemail` | boolean | No | — | (bool) Include the plain text and HTML email body in the response. |
| `mostrecent` | boolean | No | — | (bool) Get the most recent action on the ticket. |
| `nonsystem` | boolean | No | — | (bool) Only get non system actions. |
| `penultimate` | boolean | No | — | (bool) Only get actions that are not the most recent. |
| `ticket_id` | integer | No | — | (int) The ID of the Ticket to get the action for. |
```json theme={null}
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"id": {
"type": "integer",
"description": "The id value"
},
"agentonly": {
"type": "boolean",
"description": "(bool) Only get actions done by Agents."
},
"emailonly": {
"type": "boolean",
"description": "(bool) Only get email actions."
},
"includedetails": {
"type": "boolean",
"description": "(bool) Include extra objects in the response."
},
"includeemail": {
"type": "boolean",
"description": "(bool) Include the plain text and HTML email body in the response."
},
"mostrecent": {
"type": "boolean",
"description": "(bool) Get the most recent action on the ticket."
},
"nonsystem": {
"type": "boolean",
"description": "(bool) Only get non system actions."
},
"penultimate": {
"type": "boolean",
"description": "(bool) Only get actions that are not the most recent."
},
"ticket_id": {
"type": "integer",
"description": "(int) The ID of the Ticket to get the action for."
}
},
"required": [
"PCID",
"id"
]
}
```
***
## haloitsm\_tickets\_get\_by\_id
Get one Faults
**Parameters:**
| Parameter | Type | Required | Default | Description |
| ------------------------- | ------- | -------- | ------- | ---------------------------------------------------------------------------- |
| `id` | integer | Yes | — | The id value |
| `amailentryid` | string | No | — | The amailentryid value |
| `assignedto` | integer | No | — | The assignedto value |
| `consignablelines` | boolean | No | — | The consignablelines value |
| `debug` | boolean | No | — | (bool) Include debug information in the response. |
| `dodatabaselookup` | boolean | No | — | The dodatabaselookup value |
| `email` | string | No | — | The email value |
| `include_auditing` | boolean | No | — | (bool) Include auditing in the response. |
| `includeagent` | boolean | No | — | The includeagent value |
| `includechildids` | boolean | No | — | The includechildids value |
| `includedetails` | boolean | No | — | (bool) Include extra objects in the response. |
| `includelastaction` | boolean | No | — | The includelastaction value |
| `includelastappointment` | boolean | No | — | (bool) Include the last appointment in the response. |
| `includelinkedobjects` | boolean | No | — | (bool) Include linked objects in the response. |
| `includenextappointment` | boolean | No | — | (bool) Include the next appointment in the response. |
| `includeparentchangeinfo` | boolean | No | — | The includeparentchangeinfo value |
| `includeparentsubject` | boolean | No | — | The includeparentsubject value |
| `includeseenby` | boolean | No | — | The includeseenby value |
| `is_portal` | boolean | No | — | Is Portal |
| `isdetailscreen` | boolean | No | — | The isdetailscreen value |
| `ishalolink` | boolean | No | — | The ishalolink value |
| `ispreview` | boolean | No | — | The ispreview value |
| `isteams` | boolean | No | — | (bool) Returns only teams tickets in the response. |
| `nocache` | boolean | No | — | (bool) Whether to cache the response. |
| `subject` | string | No | — | The subject value |
| `ticketidonly` | boolean | No | — | (bool) Include only details related to the ticket specified in the response. |
| `utcoffset` | number | No | — | The utcoffset value |
```json theme={null}
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"id": {
"type": "integer",
"description": "The id value"
},
"amailentryid": {
"type": "string",
"description": "The amailentryid value"
},
"assignedto": {
"type": "integer",
"description": "The assignedto value"
},
"consignablelines": {
"type": "boolean",
"description": "The consignablelines value"
},
"debug": {
"type": "boolean",
"description": "(bool) Include debug information in the response."
},
"dodatabaselookup": {
"type": "boolean",
"description": "The dodatabaselookup value"
},
"email": {
"type": "string",
"description": "The email value"
},
"include_auditing": {
"type": "boolean",
"description": "(bool) Include auditing in the response."
},
"includeagent": {
"type": "boolean",
"description": "The includeagent value"
},
"includechildids": {
"type": "boolean",
"description": "The includechildids value"
},
"includedetails": {
"type": "boolean",
"description": "(bool) Include extra objects in the response."
},
"includelastaction": {
"type": "boolean",
"description": "The includelastaction value"
},
"includelastappointment": {
"type": "boolean",
"description": "(bool) Include the last appointment in the response."
},
"includelinkedobjects": {
"type": "boolean",
"description": "(bool) Include linked objects in the response."
},
"includenextappointment": {
"type": "boolean",
"description": "(bool) Include the next appointment in the response."
},
"includeparentchangeinfo": {
"type": "boolean",
"description": "The includeparentchangeinfo value"
},
"includeparentsubject": {
"type": "boolean",
"description": "The includeparentsubject value"
},
"includeseenby": {
"type": "boolean",
"description": "The includeseenby value"
},
"is_portal": {
"type": "boolean",
"description": "Is Portal"
},
"isdetailscreen": {
"type": "boolean",
"description": "The isdetailscreen value"
},
"ishalolink": {
"type": "boolean",
"description": "The ishalolink value"
},
"ispreview": {
"type": "boolean",
"description": "The ispreview value"
},
"isteams": {
"type": "boolean",
"description": "(bool) Returns only teams tickets in the response."
},
"nocache": {
"type": "boolean",
"description": "(bool) Whether to cache the response."
},
"subject": {
"type": "string",
"description": "The subject value"
},
"ticketidonly": {
"type": "boolean",
"description": "(bool) Include only details related to the ticket specified in the response."
},
"utcoffset": {
"type": "number",
"description": "The utcoffset value"
}
},
"required": [
"PCID",
"id"
]
}
```
***
## haloitsm\_tickets\_get\_canned\_text\_by\_id
Get one CannedText
**Parameters:**
| Parameter | Type | Required | Default | Description |
| ---------------- | ------- | -------- | ------- | ------------------------ |
| `id` | integer | Yes | — | The id value |
| `includedetails` | boolean | No | — | The includedetails value |
```json theme={null}
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"id": {
"type": "integer",
"description": "The id value"
},
"includedetails": {
"type": "boolean",
"description": "The includedetails value"
}
},
"required": [
"PCID",
"id"
]
}
```
***
## haloitsm\_tickets\_get\_category\_by\_id
Get one CategoryDetail
**Parameters:**
| Parameter | Type | Required | Default | Description |
| ---------------- | ------- | -------- | ------- | ------------------------ |
| `id` | integer | Yes | — | The id value |
| `includedetails` | boolean | No | — | The includedetails value |
```json theme={null}
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"id": {
"type": "integer",
"description": "The id value"
},
"includedetails": {
"type": "boolean",
"description": "The includedetails value"
}
},
"required": [
"PCID",
"id"
]
}
```
***
## haloitsm\_tickets\_get\_priority\_by\_id
Get one Policy
**Parameters:**
| Parameter | Type | Required | Default | Description |
| ---------------- | ------- | -------- | ------- | ------------------------ |
| `id` | string | Yes | — | The id value |
| `includedetails` | boolean | No | — | The includedetails value |
```json theme={null}
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"id": {
"type": "string",
"description": "The id value"
},
"includedetails": {
"type": "boolean",
"description": "The includedetails value"
}
},
"required": [
"PCID",
"id"
]
}
```
***
## haloitsm\_tickets\_get\_status\_by\_id
Get one TStatus
**Parameters:**
| Parameter | Type | Required | Default | Description |
| ---------------- | ------- | -------- | ------- | ------------------------ |
| `id` | integer | Yes | — | The id value |
| `includedetails` | boolean | No | — | The includedetails value |
```json theme={null}
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"id": {
"type": "integer",
"description": "The id value"
},
"includedetails": {
"type": "boolean",
"description": "The includedetails value"
}
},
"required": [
"PCID",
"id"
]
}
```
***
## haloitsm\_tickets\_list\_actions
List of Actions
**Parameters:**
| Parameter | Type | Required | Default | Description |
| ----------------------------- | ------- | -------- | ------- | ------------------------------------------------------------------------------------------------- |
| `actoutcome` | string | No | — | (string) Filter on the name of the action. |
| `actoutcomenum` | integer | No | — | (int) Filter on the system field ID. |
| `agentonly` | boolean | No | — | (bool) Only get actions done by Agents. |
| `conversationonly` | boolean | No | — | (bool) Only get actions relating to the Agent to End User conversation. |
| `count` | integer | No | — | (int) Number of actions to return in the response. |
| `datesearch` | string | No | — | The datesearch value |
| `enddate` | string | No | — | (string) Specifies the search parameter in which actions will have occured before this date. |
| `excludebilling` | boolean | No | — | (bool) Excludes any actions associated with billing (e.g. Send Invoice by Email). |
| `excludehiddenfrominternalit` | boolean | No | — | (bool) Excludes any action marked at action level to be hidden from Agents with Client Group set. |
| `excludeprivate` | boolean | No | — | (bool) Only get public actions. |
| `excludesys` | boolean | No | — | (bool) Exclude system actions. |
| `importantonly` | boolean | No | — | (bool) Only get important actions. |
| `importanttop` | boolean | No | — | (bool) Orders the response by important actions first. |
| `includeagentdetails` | boolean | No | — | (bool) Include agent details in the response. |
| `includeattachments` | boolean | No | — | (bool) Include attachment details in the response. |
| `includefacebookfields` | boolean | No | — | The includefacebookfields value |
| `includehtmlemail` | boolean | No | — | (bool) Include the action email HTML as part of the response. |
| `includehtmlnote` | boolean | No | — | (bool) Include the action note HTML as part of the response. |
| `includenonactionattachments` | boolean | No | — | The includenonactionattachments value |
| `includetranslations` | boolean | No | — | (bool) Includes the translation count in the response. |
| `includetwitterfields` | boolean | No | — | (bool) Include Twitter fields in the response. |
| `intraticketonly` | boolean | No | — | (bool) Get actions that are part of the . |
| `ischildnotes` | boolean | No | — | (bool) Only get actions from child tickets. |
| `isrelatednotes` | boolean | No | — | (bool) Only get actions from related tickets. |
| `slaonly` | boolean | No | — | (bool) Only get SLA hold and release actions. |
| `startdate` | string | No | — | (string) Specifies the search parameter in which actions will have occured after this date. |
| `supplieronly` | boolean | No | — | (bool) Only get actions relating to Suppliers. |
| `ticket_id` | integer | No | — | (int) The ID of the Ticket to get actions for. |
| `timeentriesonly` | boolean | No | — | The timeentriesonly value |
```json theme={null}
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"actoutcome": {
"type": "string",
"description": "(string) Filter on the name of the action."
},
"actoutcomenum": {
"type": "integer",
"description": "(int) Filter on the system field ID."
},
"agentonly": {
"type": "boolean",
"description": "(bool) Only get actions done by Agents."
},
"conversationonly": {
"type": "boolean",
"description": "(bool) Only get actions relating to the Agent to End User conversation."
},
"count": {
"type": "integer",
"description": "(int) Number of actions to return in the response."
},
"datesearch": {
"type": "string",
"description": "The datesearch value"
},
"enddate": {
"type": "string",
"description": "(string) Specifies the search parameter in which actions will have occured before this date."
},
"excludebilling": {
"type": "boolean",
"description": "(bool) Excludes any actions associated with billing (e.g. Send Invoice by Email)."
},
"excludehiddenfrominternalit": {
"type": "boolean",
"description": "(bool) Excludes any action marked at action level to be hidden from Agents with Client Group set."
},
"excludeprivate": {
"type": "boolean",
"description": "(bool) Only get public actions."
},
"excludesys": {
"type": "boolean",
"description": "(bool) Exclude system actions."
},
"importantonly": {
"type": "boolean",
"description": "(bool) Only get important actions."
},
"importanttop": {
"type": "boolean",
"description": "(bool) Orders the response by important actions first."
},
"includeagentdetails": {
"type": "boolean",
"description": "(bool) Include agent details in the response."
},
"includeattachments": {
"type": "boolean",
"description": "(bool) Include attachment details in the response."
},
"includefacebookfields": {
"type": "boolean",
"description": "The includefacebookfields value"
},
"includehtmlemail": {
"type": "boolean",
"description": "(bool) Include the action email HTML as part of the response."
},
"includehtmlnote": {
"type": "boolean",
"description": "(bool) Include the action note HTML as part of the response."
},
"includenonactionattachments": {
"type": "boolean",
"description": "The includenonactionattachments value"
},
"includetranslations": {
"type": "boolean",
"description": "(bool) Includes the translation count in the response."
},
"includetwitterfields": {
"type": "boolean",
"description": "(bool) Include Twitter fields in the response."
},
"intraticketonly": {
"type": "boolean",
"description": "(bool) Get actions that are part of the ."
},
"ischildnotes": {
"type": "boolean",
"description": "(bool) Only get actions from child tickets."
},
"isrelatednotes": {
"type": "boolean",
"description": "(bool) Only get actions from related tickets."
},
"slaonly": {
"type": "boolean",
"description": "(bool) Only get SLA hold and release actions."
},
"startdate": {
"type": "string",
"description": "(string) Specifies the search parameter in which actions will have occured after this date."
},
"supplieronly": {
"type": "boolean",
"description": "(bool) Only get actions relating to Suppliers."
},
"ticket_id": {
"type": "integer",
"description": "(int) The ID of the Ticket to get actions for."
},
"timeentriesonly": {
"type": "boolean",
"description": "The timeentriesonly value"
}
},
"required": [
"PCID"
]
}
```
***
## haloitsm\_tickets\_list\_canned\_text
List of CannedText
**Parameters:**
| Parameter | Type | Required | Default | Description |
| ---------------------- | ------- | -------- | ------- | -------------------- |
| `access_control_level` | integer | No | — | Access Control Level |
| `agent_id` | integer | No | — | Agent Id |
| `department_id` | integer | No | — | Department Id |
| `group_id` | integer | No | — | Group Id |
| `showall` | boolean | No | — | The showall value |
| `team_id` | integer | No | — | Team Id |
| `ticketonly` | boolean | No | — | The ticketonly value |
```json theme={null}
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"access_control_level": {
"type": "integer",
"description": "Access Control Level"
},
"agent_id": {
"type": "integer",
"description": "Agent Id"
},
"department_id": {
"type": "integer",
"description": "Department Id"
},
"group_id": {
"type": "integer",
"description": "Group Id"
},
"showall": {
"type": "boolean",
"description": "The showall value"
},
"team_id": {
"type": "integer",
"description": "Team Id"
},
"ticketonly": {
"type": "boolean",
"description": "The ticketonly value"
}
},
"required": [
"PCID"
]
}
```
***
## haloitsm\_tickets\_list\_category
List of CategoryDetail
**Parameters:**
| Parameter | Type | Required | Default | Description |
| --------------- | ------- | -------- | ------- | ------------- |
| `client_id` | integer | No | — | Client Id |
| `service_id` | integer | No | — | Service Id |
| `team_id` | integer | No | — | Team Id |
| `team_name` | string | No | — | Team Name |
| `tickettype_id` | integer | No | — | Tickettype Id |
| `type_id` | integer | No | — | Type Id |
```json theme={null}
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"client_id": {
"type": "integer",
"description": "Client Id"
},
"service_id": {
"type": "integer",
"description": "Service Id"
},
"team_id": {
"type": "integer",
"description": "Team Id"
},
"team_name": {
"type": "string",
"description": "Team Name"
},
"tickettype_id": {
"type": "integer",
"description": "Tickettype Id"
},
"type_id": {
"type": "integer",
"description": "Type Id"
}
},
"required": [
"PCID"
]
}
```
***
## haloitsm\_tickets\_list\_priority
List of Policy
**Parameters:**
| Parameter | Type | Required | Default | Description |
| ----------------- | ------- | -------- | ------- | ------------------------- |
| `includedistinct` | boolean | No | — | The includedistinct value |
| `slaid` | integer | No | — | The slaid value |
```json theme={null}
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"includedistinct": {
"type": "boolean",
"description": "The includedistinct value"
},
"slaid": {
"type": "integer",
"description": "The slaid value"
}
},
"required": [
"PCID"
]
}
```
***
## haloitsm\_tickets\_list\_status
List of TStatus
**Parameters:**
| Parameter | Type | Required | Default | Description |
| ------------------------ | ------- | -------- | ------- | -------------------------------- |
| `domain` | string | No | — | The domain value |
| `excludeclosed` | boolean | No | — | The excludeclosed value |
| `excludepending` | boolean | No | — | The excludepending value |
| `outcome_id` | integer | No | — | Outcome Id |
| `showall` | boolean | No | — | The showall value |
| `showcounts` | boolean | No | — | The showcounts value |
| `showquickchangeoptions` | boolean | No | — | The showquickchangeoptions value |
| `split_closed` | boolean | No | — | Split Closed |
| `ticket_id` | integer | No | — | Ticket Id |
| `ticket_id_firstchild` | integer | No | — | Ticket Id Firstchild |
| `ticketarea_id` | integer | No | — | Ticketarea Id |
| `tickettype_group_id` | integer | No | — | Tickettype Group Id |
| `tickettype_id` | integer | No | — | Tickettype Id |
| `tickettype_ids` | string | No | — | Tickettype Ids |
| `type` | string | No | — | The type value |
| `view_id` | integer | No | — | View Id |
```json theme={null}
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"domain": {
"type": "string",
"description": "The domain value"
},
"excludeclosed": {
"type": "boolean",
"description": "The excludeclosed value"
},
"excludepending": {
"type": "boolean",
"description": "The excludepending value"
},
"outcome_id": {
"type": "integer",
"description": "Outcome Id"
},
"showall": {
"type": "boolean",
"description": "The showall value"
},
"showcounts": {
"type": "boolean",
"description": "The showcounts value"
},
"showquickchangeoptions": {
"type": "boolean",
"description": "The showquickchangeoptions value"
},
"split_closed": {
"type": "boolean",
"description": "Split Closed"
},
"ticket_id": {
"type": "integer",
"description": "Ticket Id"
},
"ticket_id_firstchild": {
"type": "integer",
"description": "Ticket Id Firstchild"
},
"ticketarea_id": {
"type": "integer",
"description": "Ticketarea Id"
},
"tickettype_group_id": {
"type": "integer",
"description": "Tickettype Group Id"
},
"tickettype_id": {
"type": "integer",
"description": "Tickettype Id"
},
"tickettype_ids": {
"type": "string",
"description": "Tickettype Ids"
},
"type": {
"type": "string",
"description": "The type value"
},
"view_id": {
"type": "integer",
"description": "View Id"
}
},
"required": [
"PCID"
]
}
```
***
## haloitsm\_tickets\_list\_tickets
List of Faults
**Parameters:**
| Parameter | Type | Required | Default | Description |
| ---------------------------- | ------- | -------- | ------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| `advanced_search` | string | No | — | Advanced Search |
| `agent` | string | No | — | (array of int) Returns tickets based on Agent ID's in the array. |
| `agent_id` | integer | No | — | (int) Filters by the specified agent. |
| `alerttype` | string | No | — | (string) Includes fninjaalertid field in the response - 'ninjarmm' to use. |
| `asset_id` | integer | No | — | (int) Filters by the specified asset. |
| `awaitinginput` | string | No | — | The awaitinginput value |
| `billableonly` | boolean | No | — | The billableonly value |
| `billing_date` | string | No | — | (string) Filter on billing date. |
| `billing_type` | string | No | — | (string) Filter on billing type. |
| `billingcontractid` | integer | No | — | The billingcontractid value |
| `calendar_enddate` | string | No | — | (string) Specifies the calendar search parameter in which actions will have occured before this date. |
| `calendar_startdate` | string | No | — | (string) Specifies the calendar search parameter in which actions will have occured after this date. |
| `category_1` | string | No | — | (array of int) Returns tickets based on category 1 ID's in the array. |
| `category_2` | string | No | — | (array of int) Returns tickets based on category 2 ID's in the array. |
| `category_3` | string | No | — | (array of int) Returns tickets based on category 3 ID's in the array. |
| `category_4` | string | No | — | (array of int) Returns tickets based on category 4 ID's in the array. |
| `cf_display_values_only` | boolean | No | — | When set to true, this uses a more performant method to query custom fields stored in rows, but only the display values of custom fields will be returned (not ids of single selects) and values will be limited to the first 1000 characters. |
| `checkmyticketsonly` | boolean | No | — | The checkmyticketsonly value |
| `client_id` | integer | No | — | (int) Filters by the specified client. |
| `client_ids` | string | No | — | (array of int) Returns tickets based on client ID's in the array. |
| `client_ref` | string | No | — | Client Ref |
| `closed_only` | boolean | No | — | (bool) Returns only closed tickets in the response. |
| `columns_id` | integer | No | — | (int) The column profile ID. |
| `contract_id` | integer | No | — | (int) Filters by the specified contract. |
| `contract_period` | integer | No | — | (int) Filters by the specified contract period. |
| `count` | integer | No | — | (int) Number of Tickets to return in the response. |
| `datesearch` | string | No | — | (string) The date field to search against. Examples: Date Opened - 'dateoccured', Date Closed - 'datecleared'. |
| `debug` | boolean | No | — | The debug value |
| `default_columns` | boolean | No | — | (bool) Include only the default columns in the response. |
| `deleted` | boolean | No | — | The deleted value |
| `domain` | string | No | — | (string) Filter on tickets areas - 'reqs' = (not projects not oppportunities) or (projects not opportunities) - 'opps' = opportunities - 'prjs' = projects. |
| `enddate` | string | No | — | (string) For use with the datesearch parameter. |
| `enddatetime` | boolean | No | — | (bool) Include project end date and time details in the response. |
| `excludeslacalcs` | boolean | No | — | (bool) Exclude sla calculation details in the response. |
| `excludethese` | string | No | — | (array of int) Returns tickets based on the exclusion of these fault ID's in the array. |
| `excludetickettypeallowall` | boolean | No | — | (bool) Exclude ticket type allow all details in the response. |
| `extraportalfilter` | string | No | — | (string) Filter on the extraportalfilter field - 'MyTicketsOnly' for my tickets - 'MyClientTickets' for my client tickets. |
| `facebook_id` | string | No | — | (string) Filters by the specified facebook ID. |
| `fetchgrandchildren` | boolean | No | — | The fetchgrandchildren value |
| `flagged` | string | No | — | (array of int) Returns tickets based on flagged ticket ID's in the array. |
| `followedandagents` | string | No | — | (array of int) Returns tickets based on agent and follower ID's in the array. |
| `ignoremilestonerestriction` | boolean | No | — | The ignoremilestonerestriction value |
| `includeaccountmanager` | boolean | No | — | (bool) Include account manager details in the response. |
| `includeagent` | boolean | No | — | (bool) Include agent details in the response. |
| `includeallopen` | boolean | No | — | The includeallopen value |
| `includeappointmentid` | boolean | No | — | (bool) Include appointment ID in the response. |
| `includeapproval` | string | No | — | (array of int) Filter on approval tickets in the array. 1 = approval - 0 = not approval |
| `includeassetkeyfield` | boolean | No | — | (bool) Include asset key field in the response. |
| `includeassettype` | boolean | No | — | (bool) Include asset type details in the response. |
| `includebreached` | string | No | — | (array of int) Returns tickets based on breached ticket ID's in the array. |
| `includebudgettype` | boolean | No | — | (bool) Include budget type details in the response. |
| `includechildids` | boolean | No | — | (bool) Include child ticket IDs in the response. |
| `includechildread` | boolean | No | — | (bool) Include child tickets that have been read details in the response. |
| `includechildren` | string | No | — | (array of int) Filter on child tickets in the array. 0 = No children and not a child - 1 = Has children - 2 = is a child |
| `includeclosed` | string | No | — | (array of int) Filter on closed in the array - 1 = Closed - 0 = Not Closed. |
| `includecolumns` | boolean | No | — | (bool) Include column details in the response. |
| `includecompleted` | boolean | No | — | The includecompleted value |
| `includecontract` | boolean | No | — | (bool) Include contract details in the response. |
| `includecountryregion` | boolean | No | — | The includecountryregion value |
| `includefirstname` | boolean | No | — | (bool) Include first name of user details in the response. |
| `include_custom_fields` | string | No | — | (string) Comma separated list of Custom Field IDs to include in the response. |
| `includefollowedonly` | string | No | — | (array of int) Returns tickets based on follower ID's in the array. |
| `includehold` | string | No | — | (array of int) Returns tickets based on on-hold ticket ID's in the array. |
| `includeinactivetechs` | string | No | — | (array of int) Returns tickets based on inactive tech ID's in the array. |
| `includeinactiveusers` | string | No | — | (array of int) Filter on inactive users in the array - 1 = inactive - 0 = active. |
| `includeitilname` | boolean | No | — | (bool) Include ITIL name details in the response. |
| `includelastaction` | boolean | No | — | (bool) Include the last action in the response (Note: only returned if one ticket result is returned). |
| `includelastincomingemail` | boolean | No | — | (bool) Include last incoming email details in the response. |
| `includelastname` | boolean | No | — | (bool) Include last name of user details in the response. |
| `includelastnote` | boolean | No | — | (bool) Include last note details in the response. |
| `includelocked` | boolean | No | — | The includelocked value |
| `includemailbox` | boolean | No | — | (bool) Include email box details in the response. |
| `includemailid` | boolean | No | — | The includemailid value |
| `includemyuseronly` | string | No | — | (array of int) Returns tickets based on my user ID in the array. |
| `includenextactivitydate` | boolean | No | — | (bool) Include nextactivitydate in the response. |
| `includenextappointmenttype` | boolean | No | — | (bool) Include next appointment type details in the response. |
| `includeparentsubject` | boolean | No | — | The includeparentsubject value |
| `includeprojects` | string | No | — | (array of int) Filter on projects in the array - 1 = Opportunities not Projects - 2 = Projects not Opportunities - 0 = Neither. |
| `includeread` | string | No | — | (array of int) Returns tickets based on read ticket ID's in the array. |
| `includerelatedservices` | boolean | No | — | (bool) Include related services in the response. |
| `includerelease1` | boolean | No | — | (bool) Include release 1 details in the response. |
| `includerelease2` | boolean | No | — | (bool) Include release 2 details in the response. |
| `includerelease3` | boolean | No | — | (bool) Include release 3 details in the response. |
| `includeservicecategory` | boolean | No | — | (bool) Include service category in the response. |
| `includeslaactiondate` | boolean | No | — | (bool) Include the SLA action date in the response. |
| `includeslatimer` | boolean | No | — | (bool) Include SLA timer in the response. |
| `includestatus` | boolean | No | — | (bool) Include status details in the response. |
| `includesubmittedonly` | string | No | — | (array of int) Returns tickets based on agent submitted ID's in the array. |
| `includesupplier` | boolean | No | — | (bool) Include supplier details in the response. |
| `includetickettype` | boolean | No | — | (bool) Include ticket type details in the response. |
| `includetimetaken` | boolean | No | — | (bool) Include time taken in the response. |
| `includetoplevel` | boolean | No | — | (bool) Include top level details in the response. |
| `includeviewing` | boolean | No | — | (bool) Include tickets currently being viewed details in the response. |
| `includeworkflowstage` | boolean | No | — | (bool) Include workflow stage details in the response. |
| `includeworkflowstagenumber` | boolean | No | — | (bool) Include workflow stage number in the response. |
| `includuserdepartments` | boolean | No | — | The includuserdepartments value |
| `inlcludeopenchildcount` | boolean | No | — | (bool) Include open child ticket count in the response. |
| `invlucebranch` | boolean | No | — | The invlucebranch value |
| `ismilestone` | boolean | No | — | The ismilestone value |
| `isorion` | boolean | No | — | (bool) Include integration orion details in the response. |
| `isquicktimesearch` | boolean | No | — | (bool) Returns only quick time tickets in the response. |
| `isscom` | boolean | No | — | (bool) Include integration scom details in the response. |
| `isteams` | boolean | No | — | (bool) Returns only teams tickets in the response. |
| `iszapier` | boolean | No | — | (bool) Returns a single ticket based on permissions in the response. |
| `itil_requesttype` | string | No | — | (array of int) Returns tickets based on ITIL request type ID's in the array. |
| `itil_requesttype_id` | integer | No | — | (int) Filters by the specified ITIL ticket type. |
| `kanbanviewontheagentapp` | boolean | No | — | (bool) Include agent app kanban view in the response. |
| `kanbanviewontheportal` | boolean | No | — | (bool) Include portal kanban view in the response. |
| `lastupdatefromdate` | boolean | No | — | The lastupdatefromdate value |
| `lastupdatetodate` | boolean | No | — | The lastupdatetodate value |
| `list_id` | integer | No | — | (int) Filters by the specified list. |
| `milestone_id` | integer | No | — | Milestone Id |
| `mine` | boolean | No | — | (bool) Include only the tickets that belong to yourself in the response. |
| `nochargeonly` | boolean | No | — | The nochargeonly value |
| `notime` | boolean | No | — | The notime value |
| `onlytime` | boolean | No | — | The onlytime value |
| `open_only` | boolean | No | — | (bool) Returns only open tickets in the response. |
| `order` | string | No | — | (string) The name of the field to order by first. |
| `order2` | string | No | — | (string) The name of the field to order by second. |
| `order3` | string | No | — | (string) The name of the field to order by third. |
| `order4` | string | No | — | (string) The name of the field to order by fourth. |
| `order5` | string | No | — | (string) The name of the field to order by fifth. |
| `orderdesc` | boolean | No | — | (bool) Whether to order ascending or descending on first order. |
| `orderdesc2` | boolean | No | — | (bool) Whether to order ascending or descending on second order. |
| `orderdesc3` | boolean | No | — | (bool) Whether to order ascending or descending on third order. |
| `orderdesc4` | boolean | No | — | (bool) Whether to order ascending or descending on fourth order. |
| `orderdesc5` | boolean | No | — | (bool) Whether to order ascending or descending on fifth order. |
| `orion_type` | integer | No | — | (bool) Filters by the orion type. |
| `page_no` | integer | No | — | (int) When using Pagination, the page number to return. |
| `page_size` | integer | No | — | (int) When using Pagination, the size of the page. Maximum size: 100 |
| `pageinate` | boolean | No | — | (bool) Whether to use Pagination in the response. |
| `parent_id` | integer | No | — | (int) Filters by the specified parent. |
| `pending_review` | boolean | No | — | (bool) Filter on pending review. |
| `per_action` | boolean | No | — | (bool) Whether to calculate billing per action. |
| `prepayorcontractonly` | boolean | No | — | The prepayorcontractonly value |
| `priority` | string | No | — | (array of int) Returns tickets based on priority ID's in the array. |
| `product` | string | No | — | (array of int) Returns tickets based on product ID's in the array. |
| `project_ids` | string | No | — | Project Ids |
| `ready_for_invoicing` | boolean | No | — | (bool) Filter on ready for invoicing. |
| `related_id` | integer | No | — | (int) Filters by the specified related ticket. |
| `release_id` | integer | No | — | (int) Filters by the specified release. |
| `requesttype` | string | No | — | (array of int) Returns tickets based on request type ID's in the array. |
| `requesttype_id` | integer | No | — | (int) Filters by the specified request type. |
| `requesttypegroup` | string | No | — | (array of int) Returns tickets based on request type group ID's in the array. |
| `search` | string | No | — | (string) Filters response based on the search string. |
| `search_details` | string | No | — | (string) Returns tickets based on the details matching the search. |
| `search_id` | string | No | — | (string) Returns tickets based on ids matching the search. |
| `search_inventory_number` | string | No | — | (string) Returns tickets based on an asset tag matching the search. |
| `search_oppcompanyname` | string | No | — | (string) Returns tickets based on the opportunity company name matching the search. |
| `search_oppcontactname` | string | No | — | (string) Returns tickets based on the opportunity contact name matching the search. |
| `search_oppemailaddress` | string | No | — | (string) Returns tickets based on the opportunity email addresss matching the search. |
| `search_release1` | string | No | — | (string) Returns tickets based on release 1 matching the search. |
| `search_release2` | string | No | — | (string) Returns tickets based on release 2 matching the search. |
| `search_release3` | string | No | — | (string) Returns tickets based on release 3 matching the search. |
| `search_releasenote` | string | No | — | (string) Returns tickets based on the release note matching the search. |
| `search_reportedby` | string | No | — | (string) Returns tickets based on the reportedby field matching the search. |
| `search_summary` | string | No | — | (string) Returns tickets based on the summary matching the search. |
| `search_supplier_reference` | string | No | — | (string) Returns tickets based on the supplier reference matching the search. |
| `search_user_name` | string | No | — | (string) Returns tickets based on users matching the search. |
| `search_version` | string | No | — | (string) Returns tickets based on the software version matching the search. |
| `searchactions` | boolean | No | — | (bool) Whether to search actions when using search. |
| `searchthisticketid` | integer | No | — | (int) Filters by the specified ticket. |
| `service_id` | integer | No | — | (int) Filters by the specified service. |
| `showonroadmap` | string | No | — | (array of int) Filter on roadmap visibility in the array - 1 = visible - 0 = Not visible. |
| `third_party_id` | integer | No | — | (string) Returns tickets based on the Third Party ID. |
| `third_party_id_string` | string | No | — | (string) Returns tickets based on the Third Party ID String. |
| `site_id` | integer | No | — | (int) Filters by the specified site. |
| `sitepostcode` | boolean | No | — | (bool) Include site postcode details in the response. |
| `sla` | string | No | — | (array of int) Returns tickets based on SLA ID's in the array. |
| `sprint_for_tickettype_id` | integer | No | — | Sprint For Tickettype Id |
| `sprints` | boolean | No | — | (bool) Returns only sprint tickets in the response. |
| `startandendset` | boolean | No | — | (bool) Filter on tickets that have a project start and end date set. |
| `startdate` | string | No | — | (string) For use with the datesearch parameter. |
| `startdatetime` | boolean | No | — | (bool) Include project start date and time details in the response. |
| `status` | string | No | — | (array of int) Returns tickets based on Status ID's in the array. |
| `status_id` | integer | No | — | (int) Filters by the specified status. |
| `submittedandagents` | string | No | — | (array of int) Returns tickets based on agent and agent submitted ID's in the array. |
| `supplier_id` | integer | No | — | (int) Filters by the specified supplier. |
| `supplier_status` | string | No | — | (array of int) Returns tickets based on supplier status ID's in the array. |
| `team` | string | No | — | (array of int) Returns tickets based on Team ID's in the array. |
| `team_name` | string | No | — | (string) Include teame name details in the response. |
| `ticketarea_id` | integer | No | — | (int) Will return tickets in this ticket area in the response. |
| `ticketcontract_id` | integer | No | — | (int) Filters by the specified ticket contract. |
| `ticketidonly` | boolean | No | — | (bool) Returns only the ID fields (Ticket ID, SLA ID, Status ID, Client ID and Name and Lastincomingemail date) of the Tickets (Not compatible with Pagination). |
| `ticketids` | string | No | — | (string) Returns only the tickets specified in the response. |
| `ticketlinktype` | integer | No | — | The ticketlinktype value |
| `toplevel_id` | integer | No | — | (int) Filters by the specified top level. |
| `unlinked_only` | boolean | No | — | (bool) Returns only unlinked tickets in the response. |
| `user_id` | integer | No | — | (int) Filters by the specified user. |
| `username` | string | No | — | (string) Filters by the specified username. |
| `utcoffset` | number | No | — | (double) Adds an offset to the UTC date. |
| `view_id` | integer | No | — | (int) The ID of the filter profile to filter by. |
| `withattachments` | boolean | No | — | (bool) Returns only tickets with 1 or more attachment. |
| `filetype_filter` | string | No | — | Use this to filter Tickets that contain an attachment with the specified attachment file type |
```json theme={null}
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"advanced_search": {
"type": "string",
"description": "Advanced Search"
},
"agent": {
"type": "string",
"description": "(array of int) Returns tickets based on Agent ID's in the array."
},
"agent_id": {
"type": "integer",
"description": "(int) Filters by the specified agent."
},
"alerttype": {
"type": "string",
"description": "(string) Includes fninjaalertid field in the response - 'ninjarmm' to use."
},
"asset_id": {
"type": "integer",
"description": "(int) Filters by the specified asset."
},
"awaitinginput": {
"type": "string",
"description": "The awaitinginput value"
},
"billableonly": {
"type": "boolean",
"description": "The billableonly value"
},
"billing_date": {
"type": "string",
"description": "(string) Filter on billing date."
},
"billing_type": {
"type": "string",
"description": "(string) Filter on billing type."
},
"billingcontractid": {
"type": "integer",
"description": "The billingcontractid value"
},
"calendar_enddate": {
"type": "string",
"description": "(string) Specifies the calendar search parameter in which actions will have occured before this date."
},
"calendar_startdate": {
"type": "string",
"description": "(string) Specifies the calendar search parameter in which actions will have occured after this date."
},
"category_1": {
"type": "string",
"description": "(array of int) Returns tickets based on category 1 ID's in the array."
},
"category_2": {
"type": "string",
"description": "(array of int) Returns tickets based on category 2 ID's in the array."
},
"category_3": {
"type": "string",
"description": "(array of int) Returns tickets based on category 3 ID's in the array."
},
"category_4": {
"type": "string",
"description": "(array of int) Returns tickets based on category 4 ID's in the array."
},
"cf_display_values_only": {
"type": "boolean",
"description": "When set to true, this uses a more performant method to query custom fields stored in rows, but only the display values of custom fields will be returned (not ids of single selects) and values will be limited to the first 1000 characters."
},
"checkmyticketsonly": {
"type": "boolean",
"description": "The checkmyticketsonly value"
},
"client_id": {
"type": "integer",
"description": "(int) Filters by the specified client."
},
"client_ids": {
"type": "string",
"description": "(array of int) Returns tickets based on client ID's in the array."
},
"client_ref": {
"type": "string",
"description": "Client Ref"
},
"closed_only": {
"type": "boolean",
"description": "(bool) Returns only closed tickets in the response."
},
"columns_id": {
"type": "integer",
"description": "(int) The column profile ID."
},
"contract_id": {
"type": "integer",
"description": "(int) Filters by the specified contract."
},
"contract_period": {
"type": "integer",
"description": "(int) Filters by the specified contract period."
},
"count": {
"type": "integer",
"description": "(int) Number of Tickets to return in the response."
},
"datesearch": {
"type": "string",
"description": "(string) The date field to search against. Examples: Date Opened - 'dateoccured', Date Closed - 'datecleared'."
},
"debug": {
"type": "boolean",
"description": "The debug value"
},
"default_columns": {
"type": "boolean",
"description": "(bool) Include only the default columns in the response."
},
"deleted": {
"type": "boolean",
"description": "The deleted value"
},
"domain": {
"type": "string",
"description": "(string) Filter on tickets areas - 'reqs' = (not projects not oppportunities) or (projects not opportunities) - 'opps' = opportunities - 'prjs' = projects."
},
"enddate": {
"type": "string",
"description": "(string) For use with the datesearch parameter."
},
"enddatetime": {
"type": "boolean",
"description": "(bool) Include project end date and time details in the response."
},
"excludeslacalcs": {
"type": "boolean",
"description": "(bool) Exclude sla calculation details in the response."
},
"excludethese": {
"type": "string",
"description": "(array of int) Returns tickets based on the exclusion of these fault ID's in the array."
},
"excludetickettypeallowall": {
"type": "boolean",
"description": "(bool) Exclude ticket type allow all details in the response."
},
"extraportalfilter": {
"type": "string",
"description": "(string) Filter on the extraportalfilter field - 'MyTicketsOnly' for my tickets - 'MyClientTickets' for my client tickets."
},
"facebook_id": {
"type": "string",
"description": "(string) Filters by the specified facebook ID."
},
"fetchgrandchildren": {
"type": "boolean",
"description": "The fetchgrandchildren value"
},
"flagged": {
"type": "string",
"description": "(array of int) Returns tickets based on flagged ticket ID's in the array."
},
"followedandagents": {
"type": "string",
"description": "(array of int) Returns tickets based on agent and follower ID's in the array."
},
"ignoremilestonerestriction": {
"type": "boolean",
"description": "The ignoremilestonerestriction value"
},
"includeaccountmanager": {
"type": "boolean",
"description": "(bool) Include account manager details in the response."
},
"includeagent": {
"type": "boolean",
"description": "(bool) Include agent details in the response."
},
"includeallopen": {
"type": "boolean",
"description": "The includeallopen value"
},
"includeappointmentid": {
"type": "boolean",
"description": "(bool) Include appointment ID in the response."
},
"includeapproval": {
"type": "string",
"description": "(array of int) Filter on approval tickets in the array. 1 = approval - 0 = not approval"
},
"includeassetkeyfield": {
"type": "boolean",
"description": "(bool) Include asset key field in the response."
},
"includeassettype": {
"type": "boolean",
"description": "(bool) Include asset type details in the response."
},
"includebreached": {
"type": "string",
"description": "(array of int) Returns tickets based on breached ticket ID's in the array."
},
"includebudgettype": {
"type": "boolean",
"description": "(bool) Include budget type details in the response."
},
"includechildids": {
"type": "boolean",
"description": "(bool) Include child ticket IDs in the response."
},
"includechildread": {
"type": "boolean",
"description": "(bool) Include child tickets that have been read details in the response."
},
"includechildren": {
"type": "string",
"description": "(array of int) Filter on child tickets in the array. 0 = No children and not a child - 1 = Has children - 2 = is a child"
},
"includeclosed": {
"type": "string",
"description": "(array of int) Filter on closed in the array - 1 = Closed - 0 = Not Closed."
},
"includecolumns": {
"type": "boolean",
"description": "(bool) Include column details in the response."
},
"includecompleted": {
"type": "boolean",
"description": "The includecompleted value"
},
"includecontract": {
"type": "boolean",
"description": "(bool) Include contract details in the response."
},
"includecountryregion": {
"type": "boolean",
"description": "The includecountryregion value"
},
"includefirstname": {
"type": "boolean",
"description": "(bool) Include first name of user details in the response."
},
"include_custom_fields": {
"type": "string",
"description": "(string) Comma separated list of Custom Field IDs to include in the response."
},
"includefollowedonly": {
"type": "string",
"description": "(array of int) Returns tickets based on follower ID's in the array."
},
"includehold": {
"type": "string",
"description": "(array of int) Returns tickets based on on-hold ticket ID's in the array."
},
"includeinactivetechs": {
"type": "string",
"description": "(array of int) Returns tickets based on inactive tech ID's in the array."
},
"includeinactiveusers": {
"type": "string",
"description": "(array of int) Filter on inactive users in the array - 1 = inactive - 0 = active."
},
"includeitilname": {
"type": "boolean",
"description": "(bool) Include ITIL name details in the response."
},
"includelastaction": {
"type": "boolean",
"description": "(bool) Include the last action in the response (Note: only returned if one ticket result is returned)."
},
"includelastincomingemail": {
"type": "boolean",
"description": "(bool) Include last incoming email details in the response."
},
"includelastname": {
"type": "boolean",
"description": "(bool) Include last name of user details in the response."
},
"includelastnote": {
"type": "boolean",
"description": "(bool) Include last note details in the response."
},
"includelocked": {
"type": "boolean",
"description": "The includelocked value"
},
"includemailbox": {
"type": "boolean",
"description": "(bool) Include email box details in the response."
},
"includemailid": {
"type": "boolean",
"description": "The includemailid value"
},
"includemyuseronly": {
"type": "string",
"description": "(array of int) Returns tickets based on my user ID in the array."
},
"includenextactivitydate": {
"type": "boolean",
"description": "(bool) Include nextactivitydate in the response."
},
"includenextappointmenttype": {
"type": "boolean",
"description": "(bool) Include next appointment type details in the response."
},
"includeparentsubject": {
"type": "boolean",
"description": "The includeparentsubject value"
},
"includeprojects": {
"type": "string",
"description": "(array of int) Filter on projects in the array - 1 = Opportunities not Projects - 2 = Projects not Opportunities - 0 = Neither."
},
"includeread": {
"type": "string",
"description": "(array of int) Returns tickets based on read ticket ID's in the array."
},
"includerelatedservices": {
"type": "boolean",
"description": "(bool) Include related services in the response."
},
"includerelease1": {
"type": "boolean",
"description": "(bool) Include release 1 details in the response."
},
"includerelease2": {
"type": "boolean",
"description": "(bool) Include release 2 details in the response."
},
"includerelease3": {
"type": "boolean",
"description": "(bool) Include release 3 details in the response."
},
"includeservicecategory": {
"type": "boolean",
"description": "(bool) Include service category in the response."
},
"includeslaactiondate": {
"type": "boolean",
"description": "(bool) Include the SLA action date in the response."
},
"includeslatimer": {
"type": "boolean",
"description": "(bool) Include SLA timer in the response."
},
"includestatus": {
"type": "boolean",
"description": "(bool) Include status details in the response."
},
"includesubmittedonly": {
"type": "string",
"description": "(array of int) Returns tickets based on agent submitted ID's in the array."
},
"includesupplier": {
"type": "boolean",
"description": "(bool) Include supplier details in the response."
},
"includetickettype": {
"type": "boolean",
"description": "(bool) Include ticket type details in the response."
},
"includetimetaken": {
"type": "boolean",
"description": "(bool) Include time taken in the response."
},
"includetoplevel": {
"type": "boolean",
"description": "(bool) Include top level details in the response."
},
"includeviewing": {
"type": "boolean",
"description": "(bool) Include tickets currently being viewed details in the response."
},
"includeworkflowstage": {
"type": "boolean",
"description": "(bool) Include workflow stage details in the response."
},
"includeworkflowstagenumber": {
"type": "boolean",
"description": "(bool) Include workflow stage number in the response."
},
"includuserdepartments": {
"type": "boolean",
"description": "The includuserdepartments value"
},
"inlcludeopenchildcount": {
"type": "boolean",
"description": "(bool) Include open child ticket count in the response."
},
"invlucebranch": {
"type": "boolean",
"description": "The invlucebranch value"
},
"ismilestone": {
"type": "boolean",
"description": "The ismilestone value"
},
"isorion": {
"type": "boolean",
"description": "(bool) Include integration orion details in the response."
},
"isquicktimesearch": {
"type": "boolean",
"description": "(bool) Returns only quick time tickets in the response."
},
"isscom": {
"type": "boolean",
"description": "(bool) Include integration scom details in the response."
},
"isteams": {
"type": "boolean",
"description": "(bool) Returns only teams tickets in the response."
},
"iszapier": {
"type": "boolean",
"description": "(bool) Returns a single ticket based on permissions in the response."
},
"itil_requesttype": {
"type": "string",
"description": "(array of int) Returns tickets based on ITIL request type ID's in the array."
},
"itil_requesttype_id": {
"type": "integer",
"description": "(int) Filters by the specified ITIL ticket type."
},
"kanbanviewontheagentapp": {
"type": "boolean",
"description": "(bool) Include agent app kanban view in the response."
},
"kanbanviewontheportal": {
"type": "boolean",
"description": "(bool) Include portal kanban view in the response."
},
"lastupdatefromdate": {
"type": "boolean",
"description": "The lastupdatefromdate value"
},
"lastupdatetodate": {
"type": "boolean",
"description": "The lastupdatetodate value"
},
"list_id": {
"type": "integer",
"description": "(int) Filters by the specified list."
},
"milestone_id": {
"type": "integer",
"description": "Milestone Id"
},
"mine": {
"type": "boolean",
"description": "(bool) Include only the tickets that belong to yourself in the response."
},
"nochargeonly": {
"type": "boolean",
"description": "The nochargeonly value"
},
"notime": {
"type": "boolean",
"description": "The notime value"
},
"onlytime": {
"type": "boolean",
"description": "The onlytime value"
},
"open_only": {
"type": "boolean",
"description": "(bool) Returns only open tickets in the response."
},
"order": {
"type": "string",
"description": "(string) The name of the field to order by first."
},
"order2": {
"type": "string",
"description": "(string) The name of the field to order by second."
},
"order3": {
"type": "string",
"description": "(string) The name of the field to order by third."
},
"order4": {
"type": "string",
"description": "(string) The name of the field to order by fourth."
},
"order5": {
"type": "string",
"description": "(string) The name of the field to order by fifth."
},
"orderdesc": {
"type": "boolean",
"description": "(bool) Whether to order ascending or descending on first order."
},
"orderdesc2": {
"type": "boolean",
"description": "(bool) Whether to order ascending or descending on second order."
},
"orderdesc3": {
"type": "boolean",
"description": "(bool) Whether to order ascending or descending on third order."
},
"orderdesc4": {
"type": "boolean",
"description": "(bool) Whether to order ascending or descending on fourth order."
},
"orderdesc5": {
"type": "boolean",
"description": "(bool) Whether to order ascending or descending on fifth order."
},
"orion_type": {
"type": "integer",
"description": "(bool) Filters by the orion type."
},
"page_no": {
"type": "integer",
"description": "(int) When using Pagination, the page number to return."
},
"page_size": {
"type": "integer",
"description": "(int) When using Pagination, the size of the page. Maximum size: 100"
},
"pageinate": {
"type": "boolean",
"description": "(bool) Whether to use Pagination in the response."
},
"parent_id": {
"type": "integer",
"description": "(int) Filters by the specified parent."
},
"pending_review": {
"type": "boolean",
"description": "(bool) Filter on pending review."
},
"per_action": {
"type": "boolean",
"description": "(bool) Whether to calculate billing per action."
},
"prepayorcontractonly": {
"type": "boolean",
"description": "The prepayorcontractonly value"
},
"priority": {
"type": "string",
"description": "(array of int) Returns tickets based on priority ID's in the array."
},
"product": {
"type": "string",
"description": "(array of int) Returns tickets based on product ID's in the array."
},
"project_ids": {
"type": "string",
"description": "Project Ids"
},
"ready_for_invoicing": {
"type": "boolean",
"description": "(bool) Filter on ready for invoicing."
},
"related_id": {
"type": "integer",
"description": "(int) Filters by the specified related ticket."
},
"release_id": {
"type": "integer",
"description": "(int) Filters by the specified release."
},
"requesttype": {
"type": "string",
"description": "(array of int) Returns tickets based on request type ID's in the array."
},
"requesttype_id": {
"type": "integer",
"description": "(int) Filters by the specified request type."
},
"requesttypegroup": {
"type": "string",
"description": "(array of int) Returns tickets based on request type group ID's in the array."
},
"search": {
"type": "string",
"description": "(string) Filters response based on the search string."
},
"search_details": {
"type": "string",
"description": "(string) Returns tickets based on the details matching the search."
},
"search_id": {
"type": "string",
"description": "(string) Returns tickets based on ids matching the search."
},
"search_inventory_number": {
"type": "string",
"description": "(string) Returns tickets based on an asset tag matching the search."
},
"search_oppcompanyname": {
"type": "string",
"description": "(string) Returns tickets based on the opportunity company name matching the search."
},
"search_oppcontactname": {
"type": "string",
"description": "(string) Returns tickets based on the opportunity contact name matching the search."
},
"search_oppemailaddress": {
"type": "string",
"description": "(string) Returns tickets based on the opportunity email addresss matching the search."
},
"search_release1": {
"type": "string",
"description": "(string) Returns tickets based on release 1 matching the search."
},
"search_release2": {
"type": "string",
"description": "(string) Returns tickets based on release 2 matching the search."
},
"search_release3": {
"type": "string",
"description": "(string) Returns tickets based on release 3 matching the search."
},
"search_releasenote": {
"type": "string",
"description": "(string) Returns tickets based on the release note matching the search."
},
"search_reportedby": {
"type": "string",
"description": "(string) Returns tickets based on the reportedby field matching the search."
},
"search_summary": {
"type": "string",
"description": "(string) Returns tickets based on the summary matching the search."
},
"search_supplier_reference": {
"type": "string",
"description": "(string) Returns tickets based on the supplier reference matching the search."
},
"search_user_name": {
"type": "string",
"description": "(string) Returns tickets based on users matching the search."
},
"search_version": {
"type": "string",
"description": "(string) Returns tickets based on the software version matching the search."
},
"searchactions": {
"type": "boolean",
"description": "(bool) Whether to search actions when using search."
},
"searchthisticketid": {
"type": "integer",
"description": "(int) Filters by the specified ticket."
},
"service_id": {
"type": "integer",
"description": "(int) Filters by the specified service."
},
"showonroadmap": {
"type": "string",
"description": "(array of int) Filter on roadmap visibility in the array - 1 = visible - 0 = Not visible."
},
"third_party_id": {
"type": "integer",
"description": "(string) Returns tickets based on the Third Party ID."
},
"third_party_id_string": {
"type": "string",
"description": "(string) Returns tickets based on the Third Party ID String."
},
"site_id": {
"type": "integer",
"description": "(int) Filters by the specified site."
},
"sitepostcode": {
"type": "boolean",
"description": "(bool) Include site postcode details in the response."
},
"sla": {
"type": "string",
"description": "(array of int) Returns tickets based on SLA ID's in the array."
},
"sprint_for_tickettype_id": {
"type": "integer",
"description": "Sprint For Tickettype Id"
},
"sprints": {
"type": "boolean",
"description": "(bool) Returns only sprint tickets in the response."
},
"startandendset": {
"type": "boolean",
"description": "(bool) Filter on tickets that have a project start and end date set."
},
"startdate": {
"type": "string",
"description": "(string) For use with the datesearch parameter."
},
"startdatetime": {
"type": "boolean",
"description": "(bool) Include project start date and time details in the response."
},
"status": {
"type": "string",
"description": "(array of int) Returns tickets based on Status ID's in the array."
},
"status_id": {
"type": "integer",
"description": "(int) Filters by the specified status."
},
"submittedandagents": {
"type": "string",
"description": "(array of int) Returns tickets based on agent and agent submitted ID's in the array."
},
"supplier_id": {
"type": "integer",
"description": "(int) Filters by the specified supplier."
},
"supplier_status": {
"type": "string",
"description": "(array of int) Returns tickets based on supplier status ID's in the array."
},
"team": {
"type": "string",
"description": "(array of int) Returns tickets based on Team ID's in the array."
},
"team_name": {
"type": "string",
"description": "(string) Include teame name details in the response."
},
"ticketarea_id": {
"type": "integer",
"description": "(int) Will return tickets in this ticket area in the response."
},
"ticketcontract_id": {
"type": "integer",
"description": "(int) Filters by the specified ticket contract."
},
"ticketidonly": {
"type": "boolean",
"description": "(bool) Returns only the ID fields (Ticket ID, SLA ID, Status ID, Client ID and Name and Lastincomingemail date) of the Tickets (Not compatible with Pagination)."
},
"ticketids": {
"type": "string",
"description": "(string) Returns only the tickets specified in the response."
},
"ticketlinktype": {
"type": "integer",
"description": "The ticketlinktype value"
},
"toplevel_id": {
"type": "integer",
"description": "(int) Filters by the specified top level."
},
"unlinked_only": {
"type": "boolean",
"description": "(bool) Returns only unlinked tickets in the response."
},
"user_id": {
"type": "integer",
"description": "(int) Filters by the specified user."
},
"username": {
"type": "string",
"description": "(string) Filters by the specified username."
},
"utcoffset": {
"type": "number",
"description": "(double) Adds an offset to the UTC date."
},
"view_id": {
"type": "integer",
"description": "(int) The ID of the filter profile to filter by."
},
"withattachments": {
"type": "boolean",
"description": "(bool) Returns only tickets with 1 or more attachment."
},
"filetype_filter": {
"type": "string",
"description": "Use this to filter Tickets that contain an attachment with the specified attachment file type"
}
},
"required": [
"PCID"
]
}
```
***
## haloitsm\_tickets\_reaction\_actions\_reaction
POST /Actions/reaction
**Parameters:**
| Parameter | Type | Required | Default | Description | |
| --------------- | ------- | -------- | ------- | ------------- | ------------------- |
| `action_number` | integer | No | — | Action Number | |
| `agent_id` | integer | No | — | Agent Id | |
| `ticket_id` | integer | No | — | Ticket Id | |
| `timestamp` | string | null | No | — | The timestamp value |
| `type` | string | null | No | — | The type value |
```json theme={null}
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"action_number": {
"type": "integer",
"description": "Action Number"
},
"agent_id": {
"type": "integer",
"description": "Agent Id"
},
"ticket_id": {
"type": "integer",
"description": "Ticket Id"
},
"timestamp": {
"type": [
"string",
"null"
],
"description": "The timestamp value"
},
"type": {
"type": [
"string",
"null"
],
"description": "The type value"
}
},
"required": [
"PCID"
]
}
```
***
## haloitsm\_tickets\_review\_actions\_review
POST /Actions/Review
**Parameters:**
| Parameter | Type | Required | Default | Description |
| --------- | --------- | -------- | ------- | ------------ |
| `body` | object\[] | No | — | Request body |
```json theme={null}
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"body": {
"type": "array",
"items": {
"type": "object",
"properties": {
"ticket_id": {
"type": "integer",
"format": "int32",
"description": "Ticket Id"
},
"id": {
"type": "integer",
"format": "int32",
"description": "The id value"
},
"outcome": {
"type": "string",
"description": "The outcome value"
},
"who_type": {
"type": "integer",
"format": "int32",
"description": "Who Type"
},
"who_imgpath": {
"type": "string",
"description": "Who Imgpath"
},
"who_agentid": {
"type": "integer",
"format": "int32",
"description": "Who Agentid"
},
"who_initials": {
"type": "string",
"description": "Who Initials"
},
"who_colour": {
"type": "string",
"description": "Who Colour"
},
"who_onlinestatus": {
"type": "integer",
"format": "int32",
"description": "Who Onlinestatus"
},
"datetime": {
"type": "string",
"format": "date-time",
"description": "The datetime value"
},
"last_updated": {
"type": "string",
"format": "date-time",
"description": "Last Updated"
},
"note": {
"type": "string",
"description": "The note value"
},
"replied_to_ticket_id": {
"type": "integer",
"format": "int32",
"description": "Replied To Ticket Id"
},
"replied_to_action_id": {
"type": "integer",
"format": "int32",
"description": "Replied To Action Id"
},
"created_from_ticket_id": {
"type": "integer",
"format": "int32",
"description": "Created From Ticket Id"
},
"created_from_action_id": {
"type": "integer",
"format": "int32",
"description": "Created From Action Id"
},
"action_contract_id": {
"type": "integer",
"format": "int32",
"description": "Action Contract Id"
},
"action_contract_ref": {
"type": "string",
"description": "Action Contract Ref"
},
"action_travel_contract_id": {
"type": "integer",
"format": "int32",
"description": "Action Travel Contract Id"
},
"project_id": {
"type": "integer",
"format": "int32",
"description": "Project Id"
},
"twitter_id_str": {
"type": "string",
"description": "Twitter Id Str"
},
"twitter_user_name": {
"type": "string",
"description": "Twitter User Name"
},
"tweet_sent": {
"type": "boolean",
"description": "Tweet Sent"
},
"attachment_list": {
"type": "object",
"description": "Attachment List"
},
"customfields": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"name": {
"type": "string"
},
"label": {
"type": "string"
},
"summary": {
"type": "string"
},
"type": {
"type": "integer"
},
"value": {},
"value_is_password_id": {
"type": "boolean"
},
"display": {
"type": "string"
},
"characterlimit": {
"type": "integer"
},
"characterlimittype": {
"type": "integer"
},
"inputtype": {
"type": "integer"
},
"copytochild": {
"type": "boolean"
},
"copytoparent": {
"type": "boolean"
},
"searchable": {
"type": "boolean"
},
"ordervalues": {
"type": "boolean"
},
"ordervaluesby": {
"type": "integer"
},
"database_lookup_id": {
"type": "integer"
},
"database_lookup_auto": {
"type": "boolean"
},
"database_lookup_triggers": {
"type": "array"
},
"third_party_name": {
"type": "string"
},
"extratype": {
"type": "integer"
},
"copytochildonupdate": {
"type": "boolean"
},
"copytograndchildonupdate": {
"type": "boolean"
},
"copytoparentonupdate": {
"type": "boolean"
},
"hyperlink": {
"type": "string"
},
"usage": {
"type": "integer"
},
"linked_table_id": {
"type": "integer"
},
"showondetailsscreen": {
"type": "boolean"
},
"third_party_value": {
"type": "string"
},
"custom_extra_table_id": {
"type": "integer"
},
"copytorelated": {
"type": "boolean"
},
"only_validate_on_creation": {
"type": "boolean"
},
"calculation": {
"type": "string"
},
"rounding": {
"type": "integer"
},
"validation_reasons": {
"type": "array"
},
"int_value_is_display": {
"type": "boolean"
},
"regex": {
"type": "string"
},
"onlyshowforagents": {
"type": "boolean"
},
"is_horizontal": {
"type": "boolean"
},
"copied": {
"type": "boolean"
},
"isencrypted": {
"type": "boolean"
},
"max_selection": {
"type": "integer"
},
"guid": {
"type": "string"
},
"selection_field_id": {
"type": "integer"
},
"variable_format_1": {
"type": "string"
},
"variable_format_2": {
"type": "string"
},
"validation_data": {
"type": "array"
},
"database_lookup_input": {
"type": "integer"
},
"table_data_entry_type": {
"type": "integer"
},
"showintable": {
"type": "boolean"
},
"table_height": {
"type": "integer"
},
"dont_delete_rows": {
"type": "boolean"
},
"table_matching_field": {
"type": "integer"
},
"new_storage_method": {
"type": "boolean"
},
"where_sql": {
"type": "string"
},
"load_type": {
"type": "integer"
},
"add_rows": {
"type": "boolean"
},
"delete_these_rows": {
"type": "array"
},
"showinpool": {
"type": "boolean"
},
"allow_pool_override": {
"type": "boolean"
},
"details_column_group": {
"type": "integer"
},
"add_row_per_value": {
"type": "boolean"
},
"store_in_fielddata": {
"type": "boolean"
},
"first_value_default": {
"type": "boolean"
},
"copytoparentnewticket": {
"type": "boolean"
}
}
},
"description": "The customfields value"
},
"personal_unread": {
"type": "boolean",
"description": "Personal Unread"
},
"actionarrivaldate": {
"type": "string",
"format": "date-time",
"description": "The actionarrivaldate value"
},
"actioncompletiondate": {
"type": "string",
"format": "date-time",
"description": "The actioncompletiondate value"
},
"isjson": {
"type": "boolean",
"description": "The isjson value"
},
"facebook_id": {
"type": "string",
"description": "Facebook Id"
},
"facebook_sent": {
"type": "boolean",
"description": "Facebook Sent"
},
"merged_from_ticketid": {
"type": "integer",
"format": "int32",
"description": "Merged From Ticketid"
},
"reactions": {
"type": "array",
"items": {
"type": "object",
"properties": {
"ticket_id": {
"type": "integer"
},
"action_number": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"timestamp": {
"type": "string"
},
"type": {
"type": "string"
}
}
},
"description": "The reactions value"
},
"translations": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"language_id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"fieldname": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"entity_id2": {
"type": "integer"
},
"entity_id3": {
"type": "integer"
},
"entity_textid": {
"type": "string"
},
"translation": {
"type": "string"
},
"_dotranslate": {
"type": "boolean"
},
"_translateonly": {
"type": "boolean"
},
"_isimport": {
"type": "boolean"
},
"default_translation": {
"type": "string"
},
"_warning": {
"type": "string"
}
}
},
"description": "The translations value"
},
"email_message_id": {
"type": "string",
"description": "Email Message Id"
},
"post_translations": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"language_id": {
"type": "integer"
},
"entity": {
"type": "string"
},
"fieldname": {
"type": "string"
},
"entity_id": {
"type": "integer"
},
"entity_id2": {
"type": "integer"
},
"entity_id3": {
"type": "integer"
},
"entity_textid": {
"type": "string"
},
"translation": {
"type": "string"
},
"_dotranslate": {
"type": "boolean"
},
"_translateonly": {
"type": "boolean"
},
"_isimport": {
"type": "boolean"
},
"default_translation": {
"type": "string"
},
"_warning": {
"type": "string"
}
}
},
"description": "Post Translations"
},
"ticket_guid": {
"type": "string",
"description": "Ticket Guid"
},
"instagram_id": {
"type": "string",
"description": "Instagram Id"
},
"instagram_sent": {
"type": "boolean",
"description": "Instagram Sent"
},
"on_behalf_of": {
"type": "integer",
"format": "int32",
"description": "On Behalf Of"
},
"on_behalf_of_name": {
"type": "string",
"description": "On Behalf Of Name"
},
"actionby_agent_id": {
"type": "integer",
"format": "int32",
"description": "Actionby Agent Id"
},
"warning_type": {
"type": "integer",
"format": "int32",
"description": "Warning Type"
},
"guid": {
"type": "string",
"format": "uuid",
"description": "The guid value"
},
"actioncontractid": {
"type": "integer",
"format": "int32",
"description": "The actioncontractid value"
},
"actisbillable": {
"type": "boolean",
"description": "The actisbillable value"
},
"actisreadyforprocessing": {
"type": "boolean",
"description": "The actisreadyforprocessing value"
},
"actioninternetmessageid": {
"type": "string",
"description": "The actioninternetmessageid value"
},
"senttowhatsapp": {
"type": "boolean",
"description": "The senttowhatsapp value"
},
"twa_delivered_date": {
"type": "string",
"format": "date-time",
"description": "Twa Delivered Date"
},
"twa_read_date": {
"type": "string",
"format": "date-time",
"description": "Twa Read Date"
},
"travelisreadyforprocessing": {
"type": "boolean",
"description": "The travelisreadyforprocessing value"
},
"emailimportance": {
"type": "string",
"description": "The emailimportance value"
},
"email_status": {
"type": "integer",
"format": "int32",
"description": "Email Status"
},
"actionbillingplanid": {
"type": "integer",
"format": "int32",
"description": "The actionbillingplanid value"
},
"emailbody": {
"type": "string",
"description": "The emailbody value"
},
"emailsubject": {
"type": "string",
"description": "The emailsubject value"
},
"note_html": {
"type": "string",
"description": "Note Html"
},
"emailbody_html": {
"type": "string",
"description": "Emailbody Html"
},
"actionuserdef": {
"type": "integer",
"format": "int32",
"description": "The actionuserdef value"
},
"userdesc": {
"type": "string",
"description": "The userdesc value"
},
"actiondatecreated": {
"type": "string",
"format": "date-time",
"description": "The actiondatecreated value"
},
"actioninvoicenumber": {
"type": "string",
"description": "The actioninvoicenumber value"
},
"actioninvoicenumber_isproject": {
"type": "boolean",
"description": "Actioninvoicenumber Isproject"
},
"action_invoice_line_id": {
"type": "integer",
"format": "int32",
"description": "Action Invoice Line Id"
},
"actiontravelinvoicenumber": {
"type": "string",
"description": "The actiontravelinvoicenumber value"
},
"actionmileageinvoicenumber": {
"type": "string",
"description": "The actionmileageinvoicenumber value"
},
"externalinvoicenumber": {
"type": "string",
"description": "The externalinvoicenumber value"
},
"actprocessid": {
"type": "integer",
"format": "int32",
"description": "The actprocessid value"
},
"actiontravelamount": {
"type": "number",
"format": "double",
"description": "The actiontravelamount value"
},
"actionmileageamount": {
"type": "number",
"format": "double",
"description": "The actionmileageamount value"
},
"actiontravelmileageinvoicenumber": {
"type": "integer",
"format": "int32",
"description": "The actiontravelmileageinvoicenumber value"
},
"actiontravelbillingplanid": {
"type": "integer",
"format": "int32",
"description": "The actiontravelbillingplanid value"
},
"actioncalendarstatus": {
"type": "integer",
"format": "int32",
"description": "The actioncalendarstatus value"
},
"actionapptid": {
"type": "string",
"description": "The actionapptid value"
},
"actionsmsstatus": {
"type": "integer",
"format": "int32",
"description": "The actionsmsstatus value"
},
"sitevisitunits": {
"type": "number",
"format": "double",
"description": "The sitevisitunits value"
},
"svid": {
"type": "integer",
"format": "int32",
"description": "The svid value"
},
"asset_id": {
"type": "integer",
"format": "int32",
"description": "Asset Id"
},
"asset_site": {
"type": "integer",
"format": "int32",
"description": "Asset Site"
},
"lwwarrantyreported": {
"type": "boolean",
"description": "The lwwarrantyreported value"
},
"from_mailbox_id": {
"type": "integer",
"format": "int32",
"description": "From Mailbox Id"
},
"sales_mailbox_override_id": {
"type": "integer",
"format": "int32",
"description": "Sales Mailbox Override Id"
},
"from_address_override": {
"type": "string",
"description": "From Address Override"
},
"actiontravelstartdate": {
"type": "string",
"format": "date-time",
"description": "The actiontravelstartdate value"
},
"actiontravelenddate": {
"type": "string",
"format": "date-time",
"description": "The actiontravelenddate value"
},
"actionactualresponse": {
"type": "number",
"format": "double",
"description": "The actionactualresponse value"
},
"actionslaresponsestate": {
"type": "string",
"description": "The actionslaresponsestate value"
},
"labourwarranty": {
"type": "boolean",
"description": "The labourwarranty value"
},
"actreviewed": {
"type": "boolean",
"description": "The actreviewed value"
},
"actprocesseddate": {
"type": "string",
"format": "date-time",
"description": "The actprocesseddate value"
},
"dateinvoicedtraveltime": {
"type": "string",
"format": "date-time",
"description": "The dateinvoicedtraveltime value"
},
"dateinvoicedmileage": {
"type": "string",
"format": "date-time",
"description": "The dateinvoicedmileage value"
},
"actionuserdefineddata": {
"type": "string",
"description": "The actionuserdefineddata value"
},
"emailtolistall": {
"type": "string",
"description": "The emailtolistall value"
},
"reply_direct": {
"type": "boolean",
"description": "Reply Direct"
},
"actioninformownerofaction": {
"type": "boolean",
"description": "The actioninformownerofaction value"
},
"agentnotificationneeded": {
"type": "integer",
"format": "int32",
"description": "The agentnotificationneeded value"
},
"surchargeid": {
"type": "integer",
"format": "int32",
"description": "The surchargeid value"
},
"travel_surchargeid": {
"type": "integer",
"format": "int32",
"description": "Travel Surchargeid"
},
"achargetotalaction": {
"type": "boolean",
"description": "The achargetotalaction value"
},
"achargetotalprocessed": {
"type": "boolean",
"description": "The achargetotalprocessed value"
},
"tweetsent": {
"type": "boolean",
"description": "The tweetsent value"
},
"tweetfrom": {
"type": "string",
"description": "The tweetfrom value"
},
"twitterid": {
"type": "integer",
"format": "int64",
"description": "The twitterid value"
},
"send_to_facebook": {
"type": "boolean",
"description": "Send To Facebook"
},
"replyto_facebook_id": {
"type": "string",
"description": "Replyto Facebook Id"
},
"senttofb": {
"type": "boolean",
"description": "The senttofb value"
},
"facebookid": {
"type": "string",
"description": "The facebookid value"
},
"facebookname": {
"type": "string",
"description": "The facebookname value"
},
"facebook_parent_id": {
"type": "string",
"description": "Facebook Parent Id"
},
"calloutcomenum": {
"type": "integer",
"format": "int32",
"description": "The calloutcomenum value"
},
"actionresponsedate": {
"type": "string",
"format": "date-time",
"description": "The actionresponsedate value"
},
"actiontargetresponsedate": {
"type": "string",
"format": "date-time",
"description": "The actiontargetresponsedate value"
},
"pagerdutysendstatus": {
"type": "integer",
"format": "int32",
"description": "The pagerdutysendstatus value"
},
"mailentryid": {
"type": "string",
"description": "The mailentryid value"
},
"replytoaddress": {
"type": "string",
"description": "The replytoaddress value"
},
"actsapuuid": {
"type": "string",
"description": "The actsapuuid value"
},
"whowith": {
"type": "string",
"description": "The whowith value"
},
"chatid": {
"type": "integer",
"format": "int32",
"description": "The chatid value"
},
"dynamicsactionid": {
"type": "string",
"description": "The dynamicsactionid value"
},
"action_appointment_id": {
"type": "integer",
"format": "int32",
"description": "Action Appointment Id"
},
"action_supplier_id": {
"type": "integer",
"format": "int32",
"description": "Action Supplier Id"
},
"action_supplier_name": {
"type": "string",
"description": "Action Supplier Name"
},
"new_tickettype": {
"type": "integer",
"format": "int32",
"description": "New Tickettype"
},
"new_chargerate": {
"type": "integer",
"format": "int32",
"description": "New Chargerate"
},
"new_contract_id": {
"type": "integer",
"format": "int32",
"description": "New Contract Id"
},
"new_parent_id": {
"type": "integer",
"format": "int32",
"description": "New Parent Id"
},
"new_priority": {
"type": "integer",
"format": "int32",
"description": "New Priority"
},
"new_category1": {
"type": "string",
"description": "New Category1"
},
"new_category2": {
"type": "string",
"description": "New Category2"
},
"new_category3": {
"type": "string",
"description": "New Category3"
},
"new_category4": {
"type": "string",
"description": "New Category4"
},
"new_estimate": {
"type": "number",
"format": "double",
"description": "New Estimate"
},
"new_estimatedays": {
"type": "number",
"format": "double",
"description": "New Estimatedays"
},
"new_impact": {
"type": "integer",
"format": "int32",
"description": "New Impact"
},
"new_urgency": {
"type": "integer",
"format": "int32",
"description": "New Urgency"
},
"new_source": {
"type": "integer",
"format": "int32",
"description": "New Source"
},
"new_subject": {
"type": "string",
"description": "New Subject"
},
"new_matched_rule_id": {
"type": "integer",
"format": "int32",
"description": "New Matched Rule Id"
},
"new_firsttimefix": {
"type": "boolean",
"description": "New Firsttimefix"
},
"new_team": {
"type": "string",
"description": "New Team"
},
"new_agent": {
"type": "integer",
"format": "int32",
"description": "New Agent"
},
"new_sla_id": {
"type": "integer",
"format": "int32",
"description": "New Sla Id"
},
"new_slastatus": {
"type": "integer",
"format": "int32",
"description": "New Slastatus"
},
"new_fixbydate": {
"type": "string",
"format": "date-time",
"description": "New Fixbydate"
},
"new_followupdate": {
"type": "string",
"format": "date-time",
"description": "New Followupdate"
},
"new_deadlinedate": {
"type": "string",
"format": "date-time",
"description": "New Deadlinedate"
},
"new_deadlinenotificationhours": {
"type": "number",
"format": "double",
"description": "New Deadlinenotificationhours"
},
"new_startdate": {
"type": "string",
"format": "date-time",
"description": "New Startdate"
},
"new_startdate_timezone": {
"type": "string",
"description": "New Startdate Timezone"
},
"new_startdate_with_timezone": {
"type": "object",
"description": "New Startdate With Timezone"
},
"new_project_time_budget": {
"type": "number",
"format": "double",
"description": "New Project Time Budget"
},
"new_project_money_budget": {
"type": "number",
"format": "double",
"description": "New Project Money Budget"
},
"new_starttime": {
"type": "string",
"format": "date-span",
"description": "New Starttime"
},
"new_starttimeslot": {
"type": "integer",
"format": "int32",
"description": "New Starttimeslot"
},
"new_targetdate": {
"type": "string",
"format": "date-time",
"description": "New Targetdate"
},
"new_targetdate_timezone": {
"type": "string",
"description": "New Targetdate Timezone"
},
"new_targetdate_with_timezone": {
"type": "object",
"description": "New Targetdate With Timezone"
},
"new_targettime": {
"type": "string",
"format": "date-span",
"description": "New Targettime"
},
"new_targettimeslot": {
"type": "integer",
"format": "int32",
"description": "New Targettimeslot"
},
"new_oppcontactname": {
"type": "string",
"description": "New Oppcontactname"
},
"new_oppcompanyname": {
"type": "string",
"description": "New Oppcompanyname"
},
"new_oppemailaddress": {
"type": "string",
"description": "New Oppemailaddress"
},
"new_oppcustomertitle": {
"type": "string",
"description": "New Oppcustomertitle"
},
"new_opptel": {
"type": "string",
"description": "New Opptel"
},
"new_oppcountry": {
"type": "string",
"description": "New Oppcountry"
},
"new_oppregion": {
"type": "string",
"description": "New Oppregion"
},
"new_opptype": {
"type": "string",
"description": "New Opptype"
},
"new_opphear": {
"type": "string",
"description": "New Opphear"
},
"new_oppvalue": {
"type": "number",
"format": "double",
"description": "New Oppvalue"
},
"new_oppvalue_monthly": {
"type": "number",
"format": "double",
"description": "New Oppvalue Monthly"
},
"new_oppvalue_annual": {
"type": "number",
"format": "double",
"description": "New Oppvalue Annual"
},
"new_oppvalue_oneoff": {
"type": "number",
"format": "double",
"description": "New Oppvalue Oneoff"
},
"new_oppconversionprobability": {
"type": "number",
"format": "double",
"description": "New Oppconversionprobability"
},
"new_oppprofit": {
"type": "number",
"format": "double",
"description": "New Oppprofit"
},
"new_oppcurrentsystem": {
"type": "string",
"description": "New Oppcurrentsystem"
},
"new_oppcompetitors": {
"type": "string",
"description": "New Oppcompetitors"
},
"new_opptrialdate": {
"type": "string",
"format": "date-time",
"description": "New Opptrialdate"
},
"new_oppdemodate": {
"type": "string",
"format": "date-time",
"description": "New Oppdemodate"
},
"new_oppdiscountdate": {
"type": "string",
"format": "date-time",
"description": "New Oppdiscountdate"
},
"new_oppattemptsmade": {
"type": "integer",
"format": "int32",
"description": "New Oppattemptsmade"
},
"new_oppconverteddate": {
"type": "string",
"format": "date-time",
"description": "New Oppconverteddate"
},
"new_oppproductchosen": {
"type": "string",
"description": "New Oppproductchosen"
},
"new_oppreason": {
"type": "string",
"description": "New Oppreason"
},
"new_opptimezonename": {
"type": "string",
"description": "New Opptimezonename"
},
"new_oppclosurecategory": {
"type": "integer",
"format": "int32",
"description": "New Oppclosurecategory"
},
"new_oppdontaddtomailinglist": {
"type": "boolean",
"description": "New Oppdontaddtomailinglist"
},
"new_approvalprocess": {
"type": "integer",
"format": "int32",
"description": "New Approvalprocess"
},
"new_approvalprocess_agent_id": {
"type": "integer",
"format": "int32",
"description": "New Approvalprocess Agent Id"
},
"new_approvalprocess_user_id": {
"type": "integer",
"format": "int32",
"description": "New Approvalprocess User Id"
},
"new_approvalprocess_users": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"name": {
"type": "string"
},
"site_id": {
"type": "number"
},
"site_id_int": {
"type": "integer"
},
"site_name": {
"type": "string"
},
"client_name": {
"type": "string"
},
"firstname": {
"type": "string"
},
"surname": {
"type": "string"
},
"initials": {
"type": "string"
},
"title": {
"type": "string"
},
"emailaddress": {
"type": "string"
},
"email2": {
"type": "string"
},
"email3": {
"type": "string"
},
"phonenumber_preferred": {
"type": "string"
},
"sitephonenumber": {
"type": "string"
},
"phonenumber": {
"type": "string"
},
"homenumber": {
"type": "string"
},
"mobilenumber": {
"type": "string"
},
"mobilenumber2": {
"type": "string"
},
"fax": {
"type": "string"
},
"telpref": {
"type": "integer"
},
"activedirectory_dn": {
"type": "string"
},
"onpremise_activedirectory_dn": {
"type": "string"
},
"container_dn": {
"type": "string"
},
"login": {
"type": "string"
},
"inactive": {
"type": "boolean"
},
"colour": {
"type": "string"
},
"isimportantcontact": {
"type": "boolean"
},
"other1": {
"type": "string"
},
"other2": {
"type": "string"
},
"other3": {
"type": "string"
},
"other4": {
"type": "string"
},
"other5": {
"type": "string"
},
"notes": {
"type": "string"
},
"neversendemails": {
"type": "boolean"
},
"default_currency_code": {
"type": "integer"
},
"site_guid": {
"type": "string"
},
"area_guid": {
"type": "string"
},
"site_cautomate_guid": {
"type": "string"
},
"priority_id": {
"type": "integer"
},
"linked_agent_id": {
"type": "integer"
},
"covered_by_contract": {
"type": "boolean"
},
"contract_value": {
"type": "number"
},
"software_role_name": {
"type": "string"
},
"customfields": {
"type": "array"
},
"attachments": {
"type": "array"
},
"relationship_id": {
"type": "integer"
},
"user_relationships": {
"type": "array"
},
"uddevsite": {
"type": "integer"
},
"uddevnum": {
"type": "integer"
},
"uduserid": {
"type": "integer"
},
"userdevicerolecount": {
"type": "integer"
},
"site_hubspot_guid": {
"type": "string"
},
"isserviceaccount": {
"type": "boolean"
},
"ignoreautomatedbilling": {
"type": "boolean"
},
"isimportantcontact2": {
"type": "boolean"
},
"connectwiseid": {
"type": "integer"
},
"autotaskid": {
"type": "integer"
},
"messagegroup_id": {
"type": "integer"
},
"role_list": {
"type": "string"
},
"sitetimezone": {
"type": "string"
},
"client_account_manager_id": {
"type": "integer"
},
"use": {
"type": "string"
},
"key": {
"type": "integer"
},
"table": {
"type": "integer"
},
"client_id": {
"type": "integer"
},
"item_tax_code": {
"type": "integer"
},
"automatic_sales_tax": {
"type": "boolean"
},
"client_taxable": {
"type": "boolean"
},
"overridepdftemplatequote": {
"type": "integer"
},
"overridepdftemplatequote_name": {
"type": "string"
},
"contract_end_date": {
"type": "string"
},
"okta_id": {
"type": "string"
},
"azure_id": {
"type": "string"
},
"user_with_clientsite": {
"type": "string"
},
"client_automatic_callscript_id": {
"type": "integer"
},
"neversendmarketingemails": {
"type": "boolean"
},
"is_prospect": {
"type": "boolean"
},
"whatsapp_number": {
"type": "string"
},
"azureoid": {
"type": "string"
},
"approver_note_hint": {
"type": "string"
},
"language_id": {
"type": "integer"
},
"date_of_birth": {
"type": "string"
},
"role_ids": {
"type": "array"
},
"avalara_tenant": {
"type": "integer"
},
"sailpoint_id": {
"type": "string"
},
"_importtypeid": {
"type": "integer"
},
"_importthirdpartyid": {
"type": "string"
},
"_importtype": {
"type": "string"
},
"new_external_link": {
"type": "object"
},
"import_details_id": {
"type": "integer"
},
"_isupdateimport": {
"type": "boolean"
},
"_match_thirdparty_id": {
"type": "string"
},
"_match_integration_id": {
"type": "integer"
},
"_match_integration_name": {
"type": "string"
},
"_match_integration_button_caption": {
"type": "string"
},
"_match_integration_button_url": {
"type": "string"
},
"_match_integration_button_icon": {
"type": "string"
}
}
},
"description": "New Approvalprocess Users"
},
"new_approvalprocess_email": {
"type": "string",
"description": "New Approvalprocess Email"
},
"new_approvalprocess_cab_id": {
"type": "integer",
"format": "int32",
"description": "New Approvalprocess Cab Id"
},
"new_approvalprocess_cab": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"cab_id": {
"type": "integer"
},
"cab_guid": {
"type": "string"
},
"agent_id": {
"type": "integer"
},
"type": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"member_name": {
"type": "string"
},
"emailaddress": {
"type": "string"
},
"is_mandatory": {
"type": "boolean"
},
"role_id": {
"type": "integer"
},
"role_name": {
"type": "string"
},
"module_id": {
"type": "integer"
},
"_warning": {
"type": "string"
}
}
},
"description": "New Approvalprocess Cab"
},
"new_product_id": {
"type": "integer",
"format": "int32",
"description": "New Product Id"
},
"new_component_id": {
"type": "integer",
"format": "int32",
"description": "New Component Id"
},
"new_version_id": {
"type": "integer",
"format": "int32",
"description": "New Version Id"
},
"new_matched_kb_id": {
"type": "integer",
"format": "int32",
"description": "New Matched Kb Id"
},
"new_matched_linked_id": {
"type": "integer",
"format": "int32",
"description": "New Matched Linked Id"
},
"new_linkedticket_template_id": {
"type": "integer",
"format": "int32",
"description": "New Linkedticket Template Id"
},
"new_supplier_id": {
"type": "integer",
"format": "int32",
"description": "New Supplier Id"
},
"new_supplier_ref": {
"type": "string",
"description": "New Supplier Ref"
},
"new_customer_ref": {
"type": "string",
"description": "New Customer Ref"
},
"new_supplier_contract_id": {
"type": "integer",
"format": "int32",
"description": "New Supplier Contract Id"
},
"new_supplier_priority_id": {
"type": "integer",
"format": "int32",
"description": "New Supplier Priority Id"
},
"new_supplier_response_date": {
"type": "string",
"format": "date-time",
"description": "New Supplier Response Date"
},
"new_supplier_fix_date": {
"type": "string",
"format": "date-time",
"description": "New Supplier Fix Date"
},
"new_linkedticket_status": {
"type": "integer",
"format": "int32",
"description": "New Linkedticket Status"
},
"new_appointment_type": {
"type": "integer",
"format": "int32",
"description": "New Appointment Type"
},
"emailtemplate_id": {
"type": "integer",
"format": "int32",
"description": "Emailtemplate Id"
},
"create_article": {
"type": "boolean",
"description": "Create Article"
},
"sendemail": {
"type": "boolean",
"description": "The sendemail value"
},
"action_showpreview": {
"type": "boolean",
"description": "Action Showpreview"
},
"setnotetoemailbody": {
"type": "boolean",
"description": "The setnotetoemailbody value"
},
"action_isresponse": {
"type": "boolean",
"description": "Action Isresponse"
},
"validate_response": {
"type": "boolean",
"description": "Validate Response"
},
"attachments": {
"type": "array",
"items": {
"type": "object",
"properties": {
"third_party_id": {
"type": "string"
},
"link": {
"type": "string"
},
"content_type": {
"type": "string"
},
"last_updated": {
"type": "string"
},
"id": {
"type": "integer"
},
"filename": {
"type": "string"
},
"datecreated": {
"type": "string"
},
"note": {
"type": "string"
},
"filesize": {
"type": "integer"
},
"type": {
"type": "integer"
},
"unique_id": {
"type": "integer"
},
"desc": {
"type": "string"
},
"isimage": {
"type": "boolean"
},
"data": {
"type": "string"
},
"ticket_id": {
"type": "integer"
},
"action_id": {
"type": "integer"
},
"outcome_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"attachmentaction_id": {
"type": "integer"
},
"_canupdate": {
"type": "boolean"
},
"guid": {
"type": "string"
},
"image_upload_id": {
"type": "integer"
},
"image_upload_key": {
"type": "string"
},
"file": {
"type": "string"
},
"_enduserportalpdfprint": {
"type": "boolean"
},
"anon_outcomeid": {
"type": "integer"
},
"has_scanned": {
"type": "boolean"
},
"_warning": {
"type": "string"
},
"_is_new_version": {
"type": "boolean"
},
"parent_name": {
"type": "string"
},
"parent_desc": {
"type": "string"
},
"version_count": {
"type": "integer"
},
"_alreadyuploaded": {
"type": "boolean"
},
"copy_from_id": {
"type": "integer"
},
"new_external_link": {
"type": "object"
},
"_match_thirdparty_id": {
"type": "string"
},
"_match_additional_id": {
"type": "string"
},
"_match_integration_id": {
"type": "integer"
},
"_match_integration_name": {
"type": "string"
},
"import_details_id": {
"type": "integer"
},
"external_links": {
"type": "array"
},
"access_control": {
"type": "array"
},
"_start_transcription": {
"type": "boolean"
},
"_transcription_started": {
"type": "boolean"
},
"_transcription_is_new_action": {
"type": "boolean"
},
"showforusers": {
"type": "boolean"
},
"showonchild": {
"type": "boolean"
},
"showonrelated": {
"type": "boolean"
},
"data_base64": {
"type": "string"
},
"download_url": {
"type": "string"
},
"third_party_token": {
"type": "string"
},
"already_posted": {
"type": "boolean"
},
"faultid": {
"type": "integer"
},
"_isimport": {
"type": "boolean"
},
"_importtype": {
"type": "string"
},
"s3url": {
"type": "string"
},
"att_link": {
"type": "string"
},
"child_count": {
"type": "integer"
},
"parent_id": {
"type": "integer"
},
"linked_version_id": {
"type": "integer"
},
"allow_anon_upload": {
"type": "boolean"
},
"tickettype_id": {
"type": "integer"
},
"tickettype_guid": {
"type": "string"
},
"validate_guid": {
"type": "string"
},
"import_parentid": {
"type": "string"
},
"folder_hierarchy": {
"type": "string"
},
"access_control_level": {
"type": "integer"
},
"is_s3": {
"type": "boolean"
}
}
},
"description": "The attachments value"
},
"update_children": {
"type": "boolean",
"description": "Update Children"
},
"update_parent": {
"type": "boolean",
"description": "Update Parent"
},
"send_survey": {
"type": "boolean",
"description": "Send Survey"
},
"signature_customer": {
"type": "string",
"description": "Signature Customer"
},
"signature_customer_name": {
"type": "string",
"description": "Signature Customer Name"
},
"signature_agent": {
"type": "string",
"description": "Signature Agent"
},
"signature_agent_name": {
"type": "string",
"description": "Signature Agent Name"
},
"follow": {
"type": "boolean",
"description": "The follow value"
},
"unfollow": {
"type": "boolean",
"description": "The unfollow value"
},
"primaryserviceusersfollow": {
"type": "boolean",
"description": "The primaryserviceusersfollow value"
},
"appointment_id": {
"type": "integer",
"format": "int32",
"description": "Appointment Id"
},
"appointment_complete_status": {
"type": "integer",
"format": "int32",
"description": "Appointment Complete Status"
},
"add_followup_appointment": {
"type": "boolean",
"description": "Add Followup Appointment"
},
"add_followup_task": {
"type": "boolean",
"description": "Add Followup Task"
},
"_appointment_force": {
"type": "boolean",
"description": "Appointment Force"
},
"copy_to_id": {
"type": "integer",
"format": "int32",
"description": "Copy To Id"
},
"third_party_product_id": {
"type": "string",
"description": "Third Party Product Id"
},
"third_party_version_id": {
"type": "string",
"description": "Third Party Version Id"
},
"_forcereassign": {
"type": "boolean",
"description": "The forcereassign value"
},
"_appointment01_ok": {
"type": "boolean",
"description": "Appointment01 Ok"
},
"_agent01_ok": {
"type": "boolean",
"description": "Agent01 Ok"
},
"_agent02_ok": {
"type": "boolean",
"description": "Agent02 Ok"
},
"_ticketclash01_ok": {
"type": "boolean",
"description": "Ticketclash01 Ok"
},
"_maintenance01_ok": {
"type": "boolean",
"description": "Maintenance01 Ok"
},
"_maintenancesuggest01_ok": {
"type": "boolean",
"description": "Maintenancesuggest01 Ok"
},
"_canupdate": {
"type": "boolean",
"description": "The canupdate value"
},
"assets": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"changeguid": {
"type": "string"
},
"intent": {
"type": "string"
},
"inventory_number": {
"type": "string"
},
"key_field": {
"type": "string"
},
"key_field2": {
"type": "string"
},
"key_field3": {
"type": "string"
},
"client_id": {
"type": "integer"
},
"client_name": {
"type": "string"
},
"site_id": {
"type": "integer"
},
"site_name": {
"type": "string"
},
"business_owner_id": {
"type": "integer"
},
"business_owner_name": {
"type": "string"
},
"business_owner_site": {
"type": "string"
},
"business_owner_client": {
"type": "string"
},
"business_owner_cab_id": {
"type": "integer"
},
"business_owner_cab_name": {
"type": "string"
},
"username": {
"type": "string"
},
"technical_owner_id": {
"type": "integer"
},
"technical_owner_name": {
"type": "string"
},
"technical_owner_cab_id": {
"type": "integer"
},
"technical_owner_cab_name": {
"type": "string"
},
"intune_default_site": {
"type": "integer"
},
"assettype_id": {
"type": "integer"
},
"assettype_name": {
"type": "string"
},
"colour": {
"type": "string"
},
"icon": {
"type": "string"
},
"warranty_end": {
"type": "string"
},
"inactive": {
"type": "boolean"
},
"is_primary_asset": {
"type": "boolean"
},
"parent_id": {
"type": "integer"
},
"lansweeper_parent_id": {
"type": "string"
},
"child_id": {
"type": "integer"
},
"sibling_id": {
"type": "boolean"
},
"contract_value": {
"type": "number"
},
"contract_ref": {
"type": "string"
},
"contract_id": {
"type": "integer"
},
"supplier_id": {
"type": "integer"
},
"supplier_name": {
"type": "string"
},
"manufacturer_id": {
"type": "integer"
},
"manufacturer_name": {
"type": "string"
},
"supplier_contract_id": {
"type": "integer"
},
"supplier_contract_ref": {
"type": "string"
},
"supplier_sla_id": {
"type": "integer"
},
"supplier_priority_id": {
"type": "integer"
},
"fields": {
"type": "array"
},
"customfields": {
"type": "array"
},
"relationship_id": {
"type": "integer"
},
"default_contract_value": {
"type": "number"
},
"itemstock_id": {
"type": "integer"
},
"item_id": {
"type": "integer"
},
"stock_date": {
"type": "string"
},
"non_consignable": {
"type": "boolean"
},
"reserved_salesorder_id": {
"type": "integer"
},
"reserved_salesorder_line_id": {
"type": "integer"
},
"matching_field": {
"type": "string"
},
"is_auto_picking_asset_tag": {
"type": "boolean"
},
"device42_id": {
"type": "integer"
},
"device42_url": {
"type": "string"
},
"related_services": {
"type": "string"
},
"technical_owner": {
"type": "string"
},
"business_owner": {
"type": "string"
},
"primary_asset_chart_json": {
"type": "string"
},
"criticality": {
"type": "integer"
},
"service_id": {
"type": "integer"
},
"key": {
"type": "integer"
},
"table": {
"type": "integer"
},
"use": {
"type": "string"
},
"device_number": {
"type": "integer"
},
"assettype_guid": {
"type": "string"
},
"owning_portfolio_name": {
"type": "string"
},
"owning_service_name": {
"type": "string"
},
"owning_businessapp_name": {
"type": "string"
},
"owning_ci_name": {
"type": "string"
},
"warranty_start": {
"type": "string"
},
"labour_warranty_start": {
"type": "string"
},
"labour_warranty_end": {
"type": "string"
},
"parent_guid": {
"type": "string"
},
"child_guid": {
"type": "string"
},
"status_id": {
"type": "integer"
},
"status_name": {
"type": "string"
},
"third_party_id": {
"type": "integer"
},
"sla_name": {
"type": "string"
},
"priority_name": {
"type": "string"
},
"latest_contract_ref": {
"type": "string"
},
"sequence": {
"type": "integer"
},
"ncentral_url": {
"type": "string"
},
"ncentral_remote_url": {
"type": "string"
},
"contract_end_date": {
"type": "string"
},
"atera_id": {
"type": "string"
},
"automate_id": {
"type": "integer"
},
"automate_url": {
"type": "string"
},
"connectwise_control_url": {
"type": "string"
},
"ninjarmm_id": {
"type": "integer"
},
"ninja_url": {
"type": "string"
},
"ninja_remote_url": {
"type": "string"
},
"syncro_url": {
"type": "string"
},
"syncroid": {
"type": "integer"
},
"itglue_url": {
"type": "string"
},
"defaultsequence": {
"type": "integer"
},
"service_ids": {
"type": "string"
},
"bulkcreated": {
"type": "boolean"
},
"bulkbillingperiod": {
"type": "integer"
},
"asset_field": {
"type": "string"
},
"datto_alternate_id": {
"type": "integer"
},
"syncro_id": {
"type": "string"
},
"domotz_id": {
"type": "string"
},
"snow_id": {
"type": "integer"
},
"passportal_id": {
"type": "integer"
},
"auvik_device_id": {
"type": "string"
},
"auvik_url": {
"type": "string"
},
"allowallstatus": {
"type": "boolean"
},
"allowed_status": {
"type": "array"
},
"allowallcustombuttons": {
"type": "boolean"
},
"allowed_custombuttons": {
"type": "array"
},
"datto_id": {
"type": "string"
},
"addigy_id": {
"type": "string"
},
"liongard_url": {
"type": "string"
},
"liongard_environmnet_id": {
"type": "integer"
},
"liongard_id": {
"type": "string"
},
"kaseya_id": {
"type": "string"
},
"iskaseyaagent": {
"type": "boolean"
},
"kaseyavsa_url": {
"type": "string"
},
"addigy_url": {
"type": "string"
},
"teamviewerid": {
"type": "string"
},
"serialization_user": {
"type": "integer"
},
"zabbix_id": {
"type": "string"
},
"zabbix_url": {
"type": "string"
},
"stockbin_name": {
"type": "string"
},
"issue_consignment_line_id": {
"type": "integer"
},
"item_name": {
"type": "string"
},
"datto_url": {
"type": "string"
},
"ncentral_details_id": {
"type": "integer"
},
"nable_id": {
"type": "string"
},
"connectwisecontrolid": {
"type": "string"
},
"_isimport": {
"type": "boolean"
},
"_importtype": {
"type": "string"
},
"workspace_id": {
"type": "string"
},
"workspace_url": {
"type": "string"
},
"intune_id": {
"type": "string"
},
"supplier_purchasedate": {
"type": "string"
},
"logicmonitor_id": {
"type": "string"
},
"barracudarmm_id": {
"type": "string"
},
"sla_id": {
"type": "integer"
},
"priority_id": {
"type": "integer"
},
"icinga_id": {
"type": "string"
},
"related_service_name": {
"type": "string"
},
"related_service_count": {
"type": "integer"
},
"connectwisermm_id": {
"type": "string"
},
"xensam_id": {
"type": "string"
},
"asset_type_priority": {
"type": "integer"
},
"snipeit_id": {
"type": "string"
},
"prometheus_id": {
"type": "string"
},
"dynatrace_id": {
"type": "string"
},
"vmworkspace_id": {
"type": "string"
},
"tanium_id": {
"type": "string"
},
"tenable_id": {
"type": "string"
},
"kandji_id": {
"type": "string"
},
"criticality_description": {
"type": "string"
},
"auvik_id": {
"type": "string"
},
"is_template": {
"type": "boolean"
},
"aws_id": {
"type": "string"
},
"manageengine_id": {
"type": "string"
},
"manageengine_customer_id": {
"type": "string"
},
"lastchangeofvaluedate": {
"type": "string"
},
"commissiondate": {
"type": "string"
},
"first_user_id": {
"type": "integer"
},
"changebackupexists": {
"type": "boolean"
},
"_isbatch": {
"type": "boolean"
},
"virima_id": {
"type": "string"
},
"service_guid": {
"type": "string"
},
"service_name": {
"type": "string"
},
"lansweeperid": {
"type": "string"
},
"eracent_id": {
"type": "string"
},
"changehistory_last_updated": {
"type": "string"
},
"changehistory_updated_by": {
"type": "string"
},
"changehistory_created_by": {
"type": "string"
},
"changehistory_created_date": {
"type": "string"
},
"auto_link": {
"type": "boolean"
},
"impact_statement": {
"type": "string"
},
"activity_statement": {
"type": "string"
},
"raynet_id": {
"type": "string"
},
"armis_id": {
"type": "string"
},
"kaseyavsax_id": {
"type": "string"
},
"diagram_field1": {
"type": "string"
},
"diagram_field2": {
"type": "string"
},
"diagram_field3": {
"type": "string"
},
"ci_type": {
"type": "integer"
},
"manually_linked_ticket": {
"type": "boolean"
},
"_importtypeid": {
"type": "integer"
},
"_importthirdpartyid": {
"type": "string"
},
"new_external_link": {
"type": "object"
},
"import_details_id": {
"type": "integer"
},
"_isupdateimport": {
"type": "boolean"
},
"_match_thirdparty_id": {
"type": "string"
},
"_match_integration_id": {
"type": "integer"
},
"_match_integration_name": {
"type": "string"
},
"_match_integration_button_caption": {
"type": "string"
},
"_match_integration_button_url": {
"type": "string"
},
"_match_integration_button_icon": {
"type": "string"
}
}
},
"description": "The assets value"
},
"dont_do_rules": {
"type": "boolean",
"description": "Dont Do Rules"
},
"_includeticketinresponse": {
"type": "boolean",
"description": "The includeticketinresponse value"
},
"jira_original_estimate": {
"type": "number",
"format": "double",
"description": "Jira Original Estimate"
},
"jira_remaining_estimate": {
"type": "number",
"format": "double",
"description": "Jira Remaining Estimate"
},
"_warning": {
"type": "string",
"description": "The warning value"
},
"actionoohtime": {
"type": "number",
"format": "double",
"description": "The actionoohtime value"
},
"actionholidaytime": {
"type": "number",
"format": "double",
"description": "The actionholidaytime value"
},
"actiontotaloohtime": {
"type": "number",
"format": "double",
"description": "The actiontotaloohtime value"
},
"quotation_id": {
"type": "integer",
"format": "int32",
"description": "Quotation Id"
},
"salesorder_id": {
"type": "integer",
"format": "int32",
"description": "Salesorder Id"
},
"purchaseorder_id": {
"type": "integer",
"format": "int32",
"description": "Purchaseorder Id"
},
"invoice_id": {
"type": "integer",
"format": "int32",
"description": "Invoice Id"
},
"recalculate_billing": {
"type": "boolean",
"description": "Recalculate Billing"
},
"dont_recalculate_time": {
"type": "boolean",
"description": "Dont Recalculate Time"
},
"_isimport": {
"type": "boolean",
"description": "The isimport value"
},
"_isinboundsales": {
"type": "boolean",
"description": "The isinboundsales value"
},
"sendactiontopagerduty": {
"type": "boolean",
"description": "The sendactiontopagerduty value"
},
"oktoclose": {
"type": "boolean",
"description": "The oktoclose value"
},
"remotetechid": {
"type": "integer",
"format": "int32",
"description": "The remotetechid value"
},
"utcoffset": {
"type": "number",
"format": "double",
"description": "The utcoffset value"
},
"statisfaction_level": {
"type": "integer",
"format": "int32",
"description": "Statisfaction Level"
},
"senttoapisupplierid": {
"type": "integer",
"format": "int32",
"description": "The senttoapisupplierid value"
},
"send_jira_attachments": {
"type": "boolean",
"description": "Send Jira Attachments"
},
"jira_reporter": {
"type": "integer",
"format": "int32",
"description": "Jira Reporter"
},
"smsto": {
"type": "string",
"description": "The smsto value"
},
"sendsms": {
"type": "boolean",
"description": "The sendsms value"
},
"_dontupdate_devops": {
"type": "boolean",
"description": "Dontupdate Devops"
},
"send_devops_note": {
"type": "boolean",
"description": "Send Devops Note"
},
"_isnotify": {
"type": "boolean",
"description": "The isnotify value"
},
"_iscountersign": {
"type": "boolean",
"description": "The iscountersign value"
},
"move_to_id": {
"type": "integer",
"format": "int32",
"description": "Move To Id"
},
"sendactiontosplunkoncall": {
"type": "boolean",
"description": "The sendactiontosplunkoncall value"
},
"third_party_who": {
"type": "string",
"description": "Third Party Who"
},
"_faultForce": {
"type": "boolean",
"description": "Fault Force"
},
"private_note": {
"type": "string",
"description": "Private Note"
},
"isBulkEmail": {
"type": "boolean",
"description": "Is Bulk Email"
},
"new_workflow_id": {
"type": "integer",
"format": "int32",
"description": "New Workflow Id"
},
"_sendtweet": {
"type": "boolean",
"description": "The sendtweet value"
},
"replyto_tweet_id": {
"type": "integer",
"format": "int64",
"description": "Replyto Tweet Id"
},
"replyto_tweet_haloid": {
"type": "integer",
"format": "int32",
"description": "Replyto Tweet Haloid"
},
"changeinformationhtml": {
"type": "string",
"description": "The changeinformationhtml value"
},
"justification": {
"type": "string",
"description": "The justification value"
},
"impactlevel": {
"type": "integer",
"format": "int32",
"description": "The impactlevel value"
},
"impactdescription": {
"type": "string",
"description": "The impactdescription value"
},
"risklevel": {
"type": "integer",
"format": "int32",
"description": "The risklevel value"
},
"riskdescription": {
"type": "string",
"description": "The riskdescription value"
},
"backoutplan": {
"type": "string",
"description": "The backoutplan value"
},
"communicationplan": {
"type": "string",
"description": "The communicationplan value"
},
"testplan": {
"type": "string",
"description": "The testplan value"
},
"showonroadmap": {
"type": "boolean",
"description": "The showonroadmap value"
},
"roadmapnote": {
"type": "string",
"description": "The roadmapnote value"
},
"releasenote": {
"type": "string",
"description": "The releasenote value"
},
"releaseid": {
"type": "integer",
"format": "int32",
"description": "The releaseid value"
},
"releaseid2": {
"type": "integer",
"format": "int32",
"description": "The releaseid2 value"
},
"releaseid3": {
"type": "integer",
"format": "int32",
"description": "The releaseid3 value"
},
"releasenotegroupid": {
"type": "integer",
"format": "int32",
"description": "The releasenotegroupid value"
},
"releaseimportant": {
"type": "boolean",
"description": "The releaseimportant value"
},
"new_jira_components": {
"type": "array",
"items": {
"type": "object",
"properties": {
"value": {
"type": "string"
},
"label": {
"type": "string"
},
"isnew": {
"type": "boolean"
}
}
},
"description": "New Jira Components"
},
"faultidfrom": {
"type": "integer",
"format": "int32",
"description": "The faultidfrom value"
},
"actionnumberfrom": {
"type": "integer",
"format": "int32",
"description": "The actionnumberfrom value"
},
"new_template_id": {
"type": "integer",
"format": "int32",
"description": "New Template Id"
},
"new_primary_asset_status": {
"type": "integer",
"format": "int32",
"description": "New Primary Asset Status"
},
"primary_asset_id": {
"type": "integer",
"format": "int32",
"description": "Primary Asset Id"
},
"new_rule_ids": {
"type": "string",
"description": "New Rule Ids"
},
"dont_update_fault": {
"type": "boolean",
"description": "Dont Update Fault"
},
"new_article_description": {
"type": "string",
"description": "New Article Description"
},
"new_article_resolution": {
"type": "string",
"description": "New Article Resolution"
},
"new_article_notes": {
"type": "string",
"description": "New Article Notes"
},
"new_article_type": {
"type": "integer",
"format": "int32",
"description": "New Article Type"
},
"new_tags": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"text": {
"type": "string"
},
"add_to_kbid": {
"type": "integer"
},
"add_to_ctid": {
"type": "integer"
},
"add_to_stid": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"add_to_stdid": {
"type": "integer"
},
"type": {
"type": "integer"
}
}
},
"description": "New Tags"
},
"new_faqlists": {
"type": "array",
"items": {
"type": "object",
"properties": {
"guid": {
"type": "string"
},
"intent": {
"type": "string"
},
"id": {
"type": "integer"
},
"name": {
"type": "string"
},
"showforall": {
"type": "boolean"
},
"showforallagents": {
"type": "boolean"
},
"level": {
"type": "integer"
},
"description": {
"type": "string"
},
"is_group": {
"type": "boolean"
},
"group_id": {
"type": "integer"
},
"group_name": {
"type": "string"
},
"full_name": {
"type": "string"
},
"sequence": {
"type": "integer"
},
"article_count": {
"type": "integer"
},
"type": {
"type": "integer"
},
"grandparent_name": {
"type": "string"
},
"greatgrandparent_name": {
"type": "string"
},
"greatgreatgrandparent_name": {
"type": "string"
},
"greatgreatgreatgrandparent_name": {
"type": "string"
},
"fullgroup_name": {
"type": "string"
},
"new_external_link": {
"type": "object"
},
"_match_thirdparty_id": {
"type": "string"
},
"_match_additional_id": {
"type": "string"
},
"_match_integration_id": {
"type": "integer"
},
"_match_integration_name": {
"type": "string"
},
"_isimport": {
"type": "boolean"
},
"_importtype": {
"type": "string"
},
"import_details_id": {
"type": "integer"
},
"third_party_id": {
"type": "string"
},
"translations": {
"type": "array"
},
"access_control": {
"type": "array"
},
"access_control_level": {
"type": "integer"
},
"dontshowonportal": {
"type": "boolean"
},
"allow_indexing": {
"type": "boolean"
},
"geo_restrictions": {
"type": "array"
},
"linked_articles": {
"type": "array"
},
"style_profile_links": {
"type": "array"
},
"showtoallwithperms": {
"type": "boolean"
},
"show_to_all_suppliers": {
"type": "boolean"
}
}
},
"description": "New Faqlists"
},
"new_related_articles": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"name": {
"type": "string"
},
"description": {
"type": "string"
},
"view_count": {
"type": "integer"
},
"useful_count": {
"type": "integer"
},
"notuseful_count": {
"type": "integer"
},
"date_created": {
"type": "string"
},
"date_edited": {
"type": "string"
},
"tag_string": {
"type": "string"
},
"inactive": {
"type": "boolean"
},
"type": {
"type": "integer"
},
"next_review_date": {
"type": "string"
},
"customfields": {
"type": "array"
},
"limit_start_date": {
"type": "string"
},
"limit_end_date": {
"type": "string"
},
"editor_type": {
"type": "integer"
},
"kb_tags": {
"type": "string"
},
"agent_view_count": {
"type": "integer"
},
"confluence_url": {
"type": "string"
},
"search_score": {
"type": "number"
},
"resolution_list": {
"type": "string"
},
"link": {
"type": "string"
},
"geo_restrictions": {
"type": "array"
},
"use": {
"type": "string"
},
"key": {
"type": "integer"
},
"table": {
"type": "integer"
},
"ticket_template_id": {
"type": "integer"
},
"faqdseq": {
"type": "integer"
},
"faqliststr": {
"type": "string"
},
"faqlists": {
"type": "array"
},
"description_list": {
"type": "string"
},
"key_copy": {
"type": "string"
},
"all_version_view_count": {
"type": "integer"
},
"search_count": {
"type": "integer"
},
"_importtypeid": {
"type": "integer"
},
"_importthirdpartyid": {
"type": "string"
},
"_importtype": {
"type": "string"
},
"new_external_link": {
"type": "object"
},
"import_details_id": {
"type": "integer"
},
"_isupdateimport": {
"type": "boolean"
},
"_match_thirdparty_id": {
"type": "string"
},
"_match_integration_id": {
"type": "integer"
},
"_match_integration_name": {
"type": "string"
},
"_match_integration_button_caption": {
"type": "string"
},
"_match_integration_button_url": {
"type": "string"
},
"_match_integration_button_icon": {
"type": "string"
}
}
},
"description": "New Related Articles"
},
"ignoredatedoneisstartdate": {
"type": "boolean",
"description": "The ignoredatedoneisstartdate value"
},
"sentinel_id": {
"type": "string",
"description": "Sentinel Id"
},
"_validate_travel": {
"type": "boolean",
"description": "Validate Travel"
},
"sync_to_sentinel": {
"type": "boolean",
"description": "Sync To Sentinel"
},
"sentinel_classification": {
"type": "string",
"description": "Sentinel Classification"
},
"sentinel_classification_reason": {
"type": "string",
"description": "Sentinel Classification Reason"
},
"g2aremote_id": {
"type": "string",
"description": "G2aremote Id"
},
"dontcreatechild": {
"type": "boolean",
"description": "The dontcreatechild value"
},
"needcreatechild": {
"type": "boolean",
"description": "The needcreatechild value"
},
"customfieldvalidationreason": {
"type": "string",
"description": "The customfieldvalidationreason value"
},
"servicestatusnote": {
"type": "string",
"description": "The servicestatusnote value"
},
"updateservicestatus": {
"type": "boolean",
"description": "The updateservicestatus value"
},
"new_child_cat_1": {
"type": "string",
"description": "New Child Cat 1"
},
"new_child_cat_2": {
"type": "string",
"description": "New Child Cat 2"
},
"new_child_cat_3": {
"type": "string",
"description": "New Child Cat 3"
},
"new_child_cat_4": {
"type": "string",
"description": "New Child Cat 4"
},
"usecroverride": {
"type": "boolean",
"description": "The usecroverride value"
},
"azure_action_complete": {
"type": "boolean",
"description": "Azure Action Complete"
},
"_dontupdate_jira": {
"type": "boolean",
"description": "Dontupdate Jira"
},
"send_jira_note": {
"type": "boolean",
"description": "Send Jira Note"
},
"entity_type": {
"type": "string",
"description": "Entity Type"
},
"rmm_close": {
"type": "boolean",
"description": "Rmm Close"
},
"dattormm_close": {
"type": "boolean",
"description": "Dattormm Close"
},
"external_links": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"table_id": {
"type": "integer"
},
"module_id": {
"type": "integer"
},
"integration_name": {
"type": "string"
},
"halo_id": {
"type": "integer"
},
"third_party_id": {
"type": "string"
},
"third_party_desc": {
"type": "string"
},
"third_party_type": {
"type": "string"
},
"third_party_url": {
"type": "string"
},
"third_party_assigned_to": {
"type": "string"
},
"third_party_count": {
"type": "integer"
},
"primary": {
"type": "boolean"
},
"halo_desc": {
"type": "string"
},
"halo_second_id": {
"type": "integer"
},
"halo_second_desc": {
"type": "string"
},
"extra_match_field": {
"type": "string"
},
"details_id": {
"type": "integer"
},
"third_party_secondary_id": {
"type": "string"
},
"_warning": {
"type": "string"
},
"third_party_status": {
"type": "string"
},
"third_party_priority": {
"type": "string"
},
"_match": {
"type": "boolean"
},
"populate_url": {
"type": "boolean"
},
"date_created": {
"type": "string"
},
"date_updated": {
"type": "string"
},
"subscription_id": {
"type": "string"
},
"new_subscription_key": {
"type": "string"
},
"subscription_expiry": {
"type": "string"
},
"_webhookaction": {
"type": "integer"
},
"revisions": {
"type": "integer"
},
"dont_move_existing_assets": {
"type": "boolean"
},
"chat_message_count": {
"type": "integer"
},
"third_party_additional_id": {
"type": "string"
},
"description": {
"type": "string"
},
"update_existing_link": {
"type": "boolean"
},
"filters": {
"type": "array"
},
"parent_id": {
"type": "integer"
},
"child_links": {
"type": "array"
},
"url_for_linked_entity": {
"type": "string"
},
"url_for_linked_entity_caption": {
"type": "string"
},
"icon_for_linked_entity_caption": {
"type": "string"
}
}
},
"description": "External Links"
},
"new_external_link": {
"type": "object",
"description": "New External Link"
},
"_match_thirdparty_id": {
"type": "string",
"description": "Match Thirdparty Id"
},
"_match_additional_id": {
"type": "string",
"description": "Match Additional Id"
},
"_match_integration_id": {
"type": "integer",
"format": "int32",
"description": "Match Integration Id"
},
"_match_integration_name": {
"type": "string",
"description": "Match Integration Name"
},
"sync_to_salesforce": {
"type": "boolean",
"description": "Sync To Salesforce"
},
"isbillingaction": {
"type": "boolean",
"description": "The isbillingaction value"
},
"ishiddenfrominternalit": {
"type": "boolean",
"description": "The ishiddenfrominternalit value"
},
"new_consignment": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"use": {
"type": "string"
},
"date": {
"type": "string"
},
"note": {
"type": "string"
},
"ticket_id": {
"type": "integer"
},
"address": {
"type": "string"
},
"site_id": {
"type": "integer"
},
"user_name": {
"type": "string"
},
"salesorder_id": {
"type": "integer"
},
"lines": {
"type": "array"
},
"assets": {
"type": "array"
},
"_print_generate": {
"type": "boolean"
},
"pdftemplate_id": {
"type": "integer"
},
"printhtml": {
"type": "string"
},
"pdf_attachment_id": {
"type": "integer"
},
"stockbin_id": {
"type": "integer"
},
"assettomoveback": {
"type": "integer"
},
"ignoreserialisation": {
"type": "boolean"
},
"is_return": {
"type": "boolean"
},
"is_stock_to_stock": {
"type": "boolean"
},
"_warning": {
"type": "string"
}
}
},
"description": "New Consignment"
},
"faultstimeentryid": {
"type": "integer",
"format": "int32",
"description": "The faultstimeentryid value"
},
"billingoverriddenbytimeentry": {
"type": "integer",
"format": "int32",
"description": "The billingoverriddenbytimeentry value"
},
"sync_to_servicenow": {
"type": "boolean",
"description": "Sync To Servicenow"
},
"new_service_id": {
"type": "integer",
"format": "int32",
"description": "New Service Id"
},
"contract_date_override": {
"type": "string",
"format": "date-time",
"description": "Contract Date Override"
},
"parentactionnumber": {
"type": "integer",
"format": "int32",
"description": "The parentactionnumber value"
},
"parentactiondetails": {
"type": "string",
"description": "The parentactiondetails value"
},
"parentactiondate": {
"type": "string",
"format": "date-time",
"description": "The parentactiondate value"
},
"user_creation_failed": {
"type": "boolean",
"description": "User Creation Failed"
},
"followers_user": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"name": {
"type": "string"
},
"site_id": {
"type": "number"
},
"site_id_int": {
"type": "integer"
},
"site_name": {
"type": "string"
},
"client_name": {
"type": "string"
},
"firstname": {
"type": "string"
},
"surname": {
"type": "string"
},
"initials": {
"type": "string"
},
"title": {
"type": "string"
},
"emailaddress": {
"type": "string"
},
"email2": {
"type": "string"
},
"email3": {
"type": "string"
},
"phonenumber_preferred": {
"type": "string"
},
"sitephonenumber": {
"type": "string"
},
"phonenumber": {
"type": "string"
},
"homenumber": {
"type": "string"
},
"mobilenumber": {
"type": "string"
},
"mobilenumber2": {
"type": "string"
},
"fax": {
"type": "string"
},
"telpref": {
"type": "integer"
},
"activedirectory_dn": {
"type": "string"
},
"onpremise_activedirectory_dn": {
"type": "string"
},
"container_dn": {
"type": "string"
},
"login": {
"type": "string"
},
"inactive": {
"type": "boolean"
},
"colour": {
"type": "string"
},
"isimportantcontact": {
"type": "boolean"
},
"other1": {
"type": "string"
},
"other2": {
"type": "string"
},
"other3": {
"type": "string"
},
"other4": {
"type": "string"
},
"other5": {
"type": "string"
},
"notes": {
"type": "string"
},
"neversendemails": {
"type": "boolean"
},
"default_currency_code": {
"type": "integer"
},
"site_guid": {
"type": "string"
},
"area_guid": {
"type": "string"
},
"site_cautomate_guid": {
"type": "string"
},
"priority_id": {
"type": "integer"
},
"linked_agent_id": {
"type": "integer"
},
"covered_by_contract": {
"type": "boolean"
},
"contract_value": {
"type": "number"
},
"software_role_name": {
"type": "string"
},
"customfields": {
"type": "array"
},
"attachments": {
"type": "array"
},
"relationship_id": {
"type": "integer"
},
"user_relationships": {
"type": "array"
},
"uddevsite": {
"type": "integer"
},
"uddevnum": {
"type": "integer"
},
"uduserid": {
"type": "integer"
},
"userdevicerolecount": {
"type": "integer"
},
"site_hubspot_guid": {
"type": "string"
},
"isserviceaccount": {
"type": "boolean"
},
"ignoreautomatedbilling": {
"type": "boolean"
},
"isimportantcontact2": {
"type": "boolean"
},
"connectwiseid": {
"type": "integer"
},
"autotaskid": {
"type": "integer"
},
"messagegroup_id": {
"type": "integer"
},
"role_list": {
"type": "string"
},
"sitetimezone": {
"type": "string"
},
"client_account_manager_id": {
"type": "integer"
},
"use": {
"type": "string"
},
"key": {
"type": "integer"
},
"table": {
"type": "integer"
},
"client_id": {
"type": "integer"
},
"item_tax_code": {
"type": "integer"
},
"automatic_sales_tax": {
"type": "boolean"
},
"client_taxable": {
"type": "boolean"
},
"overridepdftemplatequote": {
"type": "integer"
},
"overridepdftemplatequote_name": {
"type": "string"
},
"contract_end_date": {
"type": "string"
},
"okta_id": {
"type": "string"
},
"azure_id": {
"type": "string"
},
"user_with_clientsite": {
"type": "string"
},
"client_automatic_callscript_id": {
"type": "integer"
},
"neversendmarketingemails": {
"type": "boolean"
},
"is_prospect": {
"type": "boolean"
},
"whatsapp_number": {
"type": "string"
},
"azureoid": {
"type": "string"
},
"approver_note_hint": {
"type": "string"
},
"language_id": {
"type": "integer"
},
"date_of_birth": {
"type": "string"
},
"role_ids": {
"type": "array"
},
"avalara_tenant": {
"type": "integer"
},
"sailpoint_id": {
"type": "string"
},
"_importtypeid": {
"type": "integer"
},
"_importthirdpartyid": {
"type": "string"
},
"_importtype": {
"type": "string"
},
"new_external_link": {
"type": "object"
},
"import_details_id": {
"type": "integer"
},
"_isupdateimport": {
"type": "boolean"
},
"_match_thirdparty_id": {
"type": "string"
},
"_match_integration_id": {
"type": "integer"
},
"_match_integration_name": {
"type": "string"
},
"_match_integration_button_caption": {
"type": "string"
},
"_match_integration_button_url": {
"type": "string"
},
"_match_integration_button_icon": {
"type": "string"
}
}
},
"description": "Followers User"
},
"new_items_issued": {
"type": "array",
"items": {
"type": "object",
"properties": {
"ticket_id": {
"type": "integer"
},
"id": {
"type": "integer"
},
"item_id": {
"type": "integer"
},
"quantity": {
"type": "number"
},
"quantity_shipped": {
"type": "number"
},
"unit": {
"type": "integer"
},
"costprice": {
"type": "number"
},
"price": {
"type": "number"
},
"status": {
"type": "string"
},
"date_shipped": {
"type": "string"
},
"note": {
"type": "string"
},
"note2": {
"type": "string"
},
"name": {
"type": "string"
},
"supplier_part_code": {
"type": "string"
},
"stocklocation_id": {
"type": "integer"
},
"stocklocation_name": {
"type": "string"
},
"quantity_in_stock": {
"type": "number"
},
"asset_number": {
"type": "integer"
},
"asset_site": {
"type": "integer"
},
"warranty_reported": {
"type": "boolean"
},
"selected": {
"type": "boolean"
},
"stock_adjusted_already": {
"type": "boolean"
},
"cost_centre": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"assetgroup_name": {
"type": "string"
},
"assettype_id": {
"type": "integer"
},
"assettype_name": {
"type": "string"
},
"supplier_name": {
"type": "string"
},
"tax": {
"type": "number"
},
"item_tax_code": {
"type": "integer"
},
"item_taxable": {
"type": "boolean"
},
"item_generic": {
"type": "integer"
},
"item_recurring": {
"type": "boolean"
},
"item_internal_reference": {
"type": "string"
},
"item_external_reference": {
"type": "string"
},
"item_tax_name": {
"type": "string"
},
"net_total": {
"type": "number"
},
"total_price": {
"type": "number"
},
"total_tax": {
"type": "number"
},
"total_net_total": {
"type": "number"
},
"consignment_ids": {
"type": "array"
},
"asset_id": {
"type": "integer"
},
"from_order_id": {
"type": "integer"
},
"from_order_line": {
"type": "integer"
},
"reserved_assets": {
"type": "array"
},
"inventory_number": {
"type": "string"
},
"stockbin_id": {
"type": "integer"
},
"asset_type_matching_field_name": {
"type": "string"
},
"_warning": {
"type": "string"
},
"budgettype_id": {
"type": "integer"
},
"serialise_only_one": {
"type": "boolean"
},
"recurringinvoice_id": {
"type": "integer"
},
"dont_track_stock": {
"type": "boolean"
}
}
},
"description": "New Items Issued"
},
"purchaseordernumber": {
"type": "string",
"description": "The purchaseordernumber value"
},
"database_lookup_result": {
"type": "object",
"description": "Database Lookup Result"
},
"new_supplier_contact_id": {
"type": "integer",
"format": "int32",
"description": "New Supplier Contact Id"
},
"new_pr_id": {
"type": "integer",
"format": "int32",
"description": "New Pr Id"
},
"new_branch_id": {
"type": "integer",
"format": "int32",
"description": "New Branch Id"
},
"_dontupdate_pagerduty": {
"type": "boolean",
"description": "Dontupdate Pagerduty"
},
"pagerdutyid": {
"type": "string",
"description": "The pagerdutyid value"
},
"facebook_from_id": {
"type": "string",
"description": "Facebook From Id"
},
"twitter_from_id": {
"type": "string",
"description": "Twitter From Id"
},
"sync_to_jira": {
"type": "boolean",
"description": "Sync To Jira"
},
"is_jira_supplier": {
"type": "boolean",
"description": "Is Jira Supplier"
},
"senttojirasupplierid": {
"type": "integer",
"format": "int32",
"description": "The senttojirasupplierid value"
},
"_importtype": {
"type": "string",
"description": "The importtype value"
},
"itsm_summary": {
"type": "string",
"description": "Itsm Summary"
},
"send_to_halo": {
"type": "boolean",
"description": "Send To Halo"
},
"send_to_whatsapp": {
"type": "boolean",
"description": "Send To Whatsapp"
},
"_ignore_ai": {
"type": "boolean",
"description": "Ignore Ai"
},
"_ignore_translate": {
"type": "boolean",
"description": "Ignore Translate"
},
"translate_note": {
"type": "boolean",
"description": "Translate Note"
},
"new_approvalprocess_role_id": {
"type": "integer",
"format": "int32",
"description": "New Approvalprocess Role Id"
},
"new_approvalprocess_customfieldid": {
"type": "integer",
"format": "int32",
"description": "New Approvalprocess Customfieldid"
},
"new_thirdpartyreviewscore": {
"type": "integer",
"format": "int32",
"description": "New Thirdpartyreviewscore"
},
"new_additional_agents": {
"type": "array",
"items": {
"type": "object",
"properties": {
"faultid": {
"type": "integer"
},
"id": {
"type": "integer"
},
"name": {
"type": "string"
},
"email": {
"type": "string"
},
"_warning": {
"type": "string"
}
}
},
"description": "New Additional Agents"
},
"instagramid": {
"type": "string",
"description": "The instagramid value"
},
"instagramname": {
"type": "string",
"description": "The instagramname value"
},
"instagram_parent_id": {
"type": "string",
"description": "Instagram Parent Id"
},
"send_to_instagram": {
"type": "boolean",
"description": "Send To Instagram"
},
"replyto_instagram_id": {
"type": "string",
"description": "Replyto Instagram Id"
},
"senttoinsta": {
"type": "boolean",
"description": "The senttoinsta value"
},
"instagram_from_id": {
"type": "string",
"description": "Instagram From Id"
},
"dont_recalculate_billing": {
"type": "boolean",
"description": "Dont Recalculate Billing"
},
"is_third_party_supplier": {
"type": "boolean",
"description": "Is Third Party Supplier"
},
"senttoservicenowsupplierid": {
"type": "integer",
"format": "int32",
"description": "The senttoservicenowsupplierid value"
},
"timesheet_approval_status": {
"type": "integer",
"format": "int32",
"description": "Timesheet Approval Status"
},
"_changeprivate": {
"type": "boolean",
"description": "The changeprivate value"
},
"defprepayinvoicenumber": {
"type": "string",
"description": "The defprepayinvoicenumber value"
},
"defprepaydateinvoiced": {
"type": "string",
"format": "date-time",
"description": "The defprepaydateinvoiced value"
},
"defprepayamount": {
"type": "number",
"format": "double",
"description": "The defprepayamount value"
},
"new_colour": {
"type": "string",
"description": "New Colour"
},
"send_to_googlebusiness": {
"type": "boolean",
"description": "Send To Googlebusiness"
},
"original_agent": {
"type": "integer",
"format": "int32",
"description": "Original Agent"
},
"_isreplyaction": {
"type": "boolean",
"description": "The isreplyaction value"
},
"milestone_bill_id": {
"type": "integer",
"format": "int32",
"description": "Milestone Bill Id"
},
"new_oppjobtitle": {
"type": "string",
"description": "New Oppjobtitle"
},
"bigpanda_id": {
"type": "string",
"description": "Bigpanda Id"
},
"servicenow_type": {
"type": "integer",
"format": "int32",
"description": "Servicenow Type"
},
"internet_message_id": {
"type": "string",
"description": "Internet Message Id"
},
"allow_automation_on_related": {
"type": "boolean",
"description": "Allow Automation On Related"
},
"replying_to": {
"type": "integer",
"format": "int32",
"description": "Replying To"
},
"lapsafe_expiry_date": {
"type": "string",
"format": "date-time",
"description": "Lapsafe Expiry Date"
},
"lapsafe_asset": {
"type": "string",
"description": "Lapsafe Asset"
},
"lapsafe_bay": {
"type": "integer",
"format": "int32",
"description": "Lapsafe Bay"
},
"lapsafe_bay_id": {
"type": "string",
"description": "Lapsafe Bay Id"
},
"lapsafe_installation": {
"type": "string",
"description": "Lapsafe Installation"
},
"_slackaction": {
"type": "integer",
"format": "int32",
"description": "The slackaction value"
},
"_isportalagentnote": {
"type": "boolean",
"description": "The isportalagentnote value"
},
"devops_pipeline_id": {
"type": "integer",
"format": "int32",
"description": "Devops Pipeline Id"
},
"devops_pipeline_version": {
"type": "string",
"description": "Devops Pipeline Version"
},
"new_step": {
"type": "integer",
"format": "int32",
"description": "New Step"
},
"rr_log": {
"type": "object",
"description": "Rr Log"
},
"new_contributors": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"username": {
"type": "string"
},
"agent_id": {
"type": "integer"
},
"agentname": {
"type": "string"
},
"code": {
"type": "integer"
},
"rolename": {
"type": "string"
},
"ticketid": {
"type": "integer"
},
"note": {
"type": "string"
},
"contributor_type": {
"type": "integer"
},
"quality": {
"type": "integer"
},
"_warning": {
"type": "string"
}
}
},
"description": "New Contributors"
},
"nextcalldate": {
"type": "string",
"format": "date-time",
"description": "The nextcalldate value"
},
"satisfaction": {
"type": "string",
"description": "The satisfaction value"
},
"new_CRM_note": {
"type": "object",
"description": "New CRM Note"
},
"_agent03_ok": {
"type": "boolean",
"description": "Agent03 Ok"
},
"_can_edit_billing_time": {
"type": "boolean",
"description": "Can Edit Billing Time"
},
"run_ai_insights": {
"type": "boolean",
"description": "Run Ai Insights"
},
"new_customer_signature": {
"type": "string",
"description": "New Customer Signature"
},
"new_agent_signature": {
"type": "string",
"description": "New Agent Signature"
},
"_prevent_outgoing": {
"type": "boolean",
"description": "Prevent Outgoing"
},
"new_client_id": {
"type": "integer",
"format": "int32",
"description": "New Client Id"
},
"new_site_id": {
"type": "integer",
"format": "int32",
"description": "New Site Id"
},
"new_user_id": {
"type": "integer",
"format": "int32",
"description": "New User Id"
},
"prepay_threshold": {
"type": "object",
"description": "Prepay Threshold"
},
"outgoingid": {
"type": "integer",
"format": "int32",
"description": "The outgoingid value"
},
"isundeliverable": {
"type": "boolean",
"description": "The isundeliverable value"
},
"new_distribution_list": {
"type": "integer",
"format": "int32",
"description": "New Distribution List"
},
"new_bulkemail": {
"type": "object",
"description": "New Bulkemail"
},
"bulkemail_users": {
"type": "array",
"items": {
"type": "integer"
},
"description": "Bulkemail Users"
},
"bulkemail_tickets": {
"type": "array",
"items": {
"type": "integer"
},
"description": "Bulkemail Tickets"
},
"_novalidate": {
"type": "boolean",
"description": "The novalidate value"
},
"ishaloack": {
"type": "boolean",
"description": "The ishaloack value"
},
"new_notepad": {
"type": "string",
"description": "New Notepad"
},
"sync_to_halo_api": {
"type": "integer",
"format": "int32",
"description": "Sync To Halo Api"
},
"excludefromemailthreading": {
"type": "boolean",
"description": "The excludefromemailthreading value"
},
"action_showkbpreview": {
"type": "boolean",
"description": "Action Showkbpreview"
},
"portal_supplier_update": {
"type": "boolean",
"description": "Portal Supplier Update"
},
"item_to_issue": {
"type": "integer",
"format": "int32",
"description": "Item To Issue"
},
"countersiguseagentsig": {
"type": "boolean",
"description": "The countersiguseagentsig value"
},
"countersignature": {
"type": "string",
"description": "The countersignature value"
},
"new_owning_service": {
"type": "integer",
"format": "int32",
"description": "New Owning Service"
},
"_apply_ai_suggestions": {
"type": "array",
"items": {
"type": "integer"
},
"description": "Apply Ai Suggestions"
},
"subject_exceeds_max_length": {
"type": "boolean",
"description": "Subject Exceeds Max Length"
},
"set_ticket_ai_indexing": {
"type": "boolean",
"description": "Set Ticket Ai Indexing"
},
"new_is_maintenance": {
"type": "boolean",
"description": "New Is Maintenance"
},
"iseditaction": {
"type": "boolean",
"description": "The iseditaction value"
},
"set_response_if_not_set": {
"type": "boolean",
"description": "Set Response If Not Set"
},
"_kbduplicate01_ok": {
"type": "boolean",
"description": "Kbduplicate01 Ok"
},
"kb_ai_summary": {
"type": "string",
"description": "Kb Ai Summary"
},
"new_ticket_timezone": {
"type": "string",
"description": "New Ticket Timezone"
},
"adhoc_notify_team": {
"type": "integer",
"format": "int32",
"description": "Adhoc Notify Team"
},
"_dont_fire_automations": {
"type": "boolean",
"description": "Dont Fire Automations"
},
"whatsapp_content_template": {
"type": "string",
"description": "Whatsapp Content Template"
},
"whatsapp_to": {
"type": "string",
"description": "Whatsapp To"
},
"whatsapp_from_details_id": {
"type": "integer",
"format": "int32",
"description": "Whatsapp From Details Id"
},
"whatsapp_content_template_variables": {
"type": "array",
"items": {
"type": "object",
"properties": {
"variable": {
"type": "string"
},
"default_value": {
"type": "string"
}
}
},
"description": "Whatsapp Content Template Variables"
},
"contact_address": {
"type": "object",
"description": "Contact Address"
},
"addautosuppressheader": {
"type": "boolean",
"description": "The addautosuppressheader value"
},
"outcome_id": {
"type": "integer",
"format": "int32",
"description": "Outcome Id"
},
"action_systemid": {
"type": "integer",
"format": "int32",
"description": "Action Systemid"
},
"dateemailed": {
"type": "string",
"format": "date-time",
"description": "The dateemailed value"
},
"timetaken": {
"type": "number",
"format": "double",
"description": "The timetaken value"
},
"timetakendays": {
"type": "number",
"format": "double",
"description": "The timetakendays value"
},
"timetakenadjusted": {
"type": "number",
"format": "double",
"description": "The timetakenadjusted value"
},
"nonbilltime": {
"type": "number",
"format": "double",
"description": "The nonbilltime value"
},
"traveltime": {
"type": "number",
"format": "double",
"description": "The traveltime value"
},
"mileage": {
"type": "number",
"format": "double",
"description": "The mileage value"
},
"actionchargehours": {
"type": "number",
"format": "double",
"description": "The actionchargehours value"
},
"actionnonchargeamount": {
"type": "number",
"format": "double",
"description": "The actionnonchargeamount value"
},
"actionnonchargehours": {
"type": "number",
"format": "double",
"description": "The actionnonchargehours value"
},
"actionchargeamount": {
"type": "number",
"format": "double",
"description": "The actionchargeamount value"
},
"actionprepayhours": {
"type": "number",
"format": "double",
"description": "The actionprepayhours value"
},
"actionprepayamount": {
"type": "number",
"format": "double",
"description": "The actionprepayamount value"
},
"actiontravelchargehours": {
"type": "number",
"format": "double",
"description": "The actiontravelchargehours value"
},
"chargerate": {
"type": "integer",
"format": "int32",
"description": "The chargerate value"
},
"travel_chargerate": {
"type": "integer",
"format": "int32",
"description": "Travel Chargerate"
},
"hiddenfromuser": {
"type": "boolean",
"description": "The hiddenfromuser value"
},
"important": {
"type": "boolean",
"description": "The important value"
},
"old_status": {
"type": "integer",
"format": "int32",
"description": "Old Status"
},
"new_status": {
"type": "integer",
"format": "int32",
"description": "New Status"
},
"new_status_name": {
"type": "string",
"description": "New Status Name"
},
"emailfrom": {
"type": "string",
"description": "The emailfrom value"
},
"emailtonew": {
"type": "string",
"description": "The emailtonew value"
},
"emailto": {
"type": "string",
"description": "The emailto value"
},
"emailccnew": {
"type": "string",
"description": "The emailccnew value"
},
"emaildirection": {
"type": "string",
"description": "The emaildirection value"
},
"emailcc": {
"type": "string",
"description": "The emailcc value"
},
"emailsubjectnew": {
"type": "string",
"description": "The emailsubjectnew value"
},
"senttoapiurl": {
"type": "string",
"description": "The senttoapiurl value"
},
"colour": {
"type": "string",
"description": "The colour value"
},
"attachment_count": {
"type": "integer",
"format": "int32",
"description": "Attachment Count"
},
"unread": {
"type": "integer",
"format": "int32",
"description": "The unread value"
},
"actionby_application_id": {
"type": "string",
"description": "Actionby Application Id"
},
"action_travel_contract_ref": {
"type": "string",
"description": "Action Travel Contract Ref"
},
"actionby_user_id": {
"type": "integer",
"format": "int32",
"description": "Actionby User Id"
},
"hide_user_visibility_toggle": {
"type": "boolean",
"description": "Hide User Visibility Toggle"
}
}
},
"description": "Request body"
}
},
"required": [
"PCID"
]
}
```
***
## haloitsm\_tickets\_view\_tickets\_view
POST /Tickets/View
**Parameters:**
| Parameter | Type | Required | Default | Description |
| --------- | --------- | -------- | ------- | ------------ |
| `body` | object\[] | No | — | Request body |
```json theme={null}
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"body": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer",
"format": "int32",
"description": "The id value"
},
"dateoccurred": {
"type": "string",
"format": "date-time",
"description": "The dateoccurred value"
},
"summary": {
"type": "string",
"description": "The summary value"
},
"details": {
"type": "string",
"description": "The details value"
},
"status_id": {
"type": "integer",
"format": "int32",
"description": "Status Id"
},
"status_name": {
"type": "string",
"description": "Status Name"
},
"tickettype_id": {
"type": "integer",
"format": "int32",
"description": "Tickettype Id"
},
"tickettype_name": {
"type": "string",
"description": "Tickettype Name"
},
"sla_id": {
"type": "integer",
"format": "int32",
"description": "Sla Id"
},
"sla_name": {
"type": "string",
"description": "Sla Name"
},
"priority_id": {
"type": "integer",
"format": "int32",
"description": "Priority Id"
},
"client_id": {
"type": "integer",
"format": "int32",
"description": "Client Id"
},
"client_name": {
"type": "string",
"description": "Client Name"
},
"site_id": {
"type": "integer",
"format": "int32",
"description": "Site Id"
},
"site_name": {
"type": "string",
"description": "Site Name"
},
"user_id": {
"type": "integer",
"format": "int32",
"description": "User Id"
},
"user_name": {
"type": "string",
"description": "User Name"
},
"team_id": {
"type": "integer",
"format": "int32",
"description": "Team Id"
},
"team": {
"type": "string",
"description": "The team value"
},
"agent_id": {
"type": "integer",
"format": "int32",
"description": "Agent Id"
},
"agent_name": {
"type": "string",
"description": "Agent Name"
},
"category_1": {
"type": "string",
"description": "Category 1"
},
"category_2": {
"type": "string",
"description": "Category 2"
},
"category_3": {
"type": "string",
"description": "Category 3"
},
"category_4": {
"type": "string",
"description": "Category 4"
},
"categoryid_1": {
"type": "integer",
"format": "int32",
"description": "Categoryid 1"
},
"categoryid_2": {
"type": "integer",
"format": "int32",
"description": "Categoryid 2"
},
"categoryid_3": {
"type": "integer",
"format": "int32",
"description": "Categoryid 3"
},
"categoryid_4": {
"type": "integer",
"format": "int32",
"description": "Categoryid 4"
},
"category_1_display": {
"type": "string",
"description": "Category 1 Display"
},
"category_2_display": {
"type": "string",
"description": "Category 2 Display"
},
"category_3_display": {
"type": "string",
"description": "Category 3 Display"
},
"category_4_display": {
"type": "string",
"description": "Category 4 Display"
},
"estimate": {
"type": "number",
"format": "double",
"description": "The estimate value"
},
"estimatedays": {
"type": "number",
"format": "double",
"description": "The estimatedays value"
},
"projecttimepercentage": {
"type": "number",
"format": "double",
"description": "The projecttimepercentage value"
},
"projectcompletionpercentage": {
"type": "number",
"format": "double",
"description": "The projectcompletionpercentage value"
},
"projectearlieststart": {
"type": "string",
"format": "date-time",
"description": "The projectearlieststart value"
},
"projectlatestend": {
"type": "string",
"format": "date-time",
"description": "The projectlatestend value"
},
"timetaken": {
"type": "number",
"format": "double",
"description": "The timetaken value"
},
"faigeneratedsummary_list": {
"type": "string",
"description": "Faigeneratedsummary List"
},
"chargehours": {
"type": "number",
"format": "double",
"description": "The chargehours value"
},
"nonchargehours": {
"type": "number",
"format": "double",
"description": "The nonchargehours value"
},
"travelhours": {
"type": "number",
"format": "double",
"description": "The travelhours value"
},
"totalmileage": {
"type": "number",
"format": "double",
"description": "The totalmileage value"
},
"itemsprice": {
"type": "number",
"format": "double",
"description": "The itemsprice value"
},
"items": {
"type": "string",
"description": "The items value"
},
"supplier_name": {
"type": "string",
"description": "Supplier Name"
},
"parent_id": {
"type": "integer",
"format": "int32",
"description": "Parent Id"
},
"child_count": {
"type": "integer",
"format": "int32",
"description": "Child Count"
},
"child_count_open": {
"type": "integer",
"format": "int32",
"description": "Child Count Open"
},
"attachment_count": {
"type": "integer",
"format": "int32",
"description": "Attachment Count"
},
"flagged": {
"type": "boolean",
"description": "The flagged value"
},
"read": {
"type": "boolean",
"description": "The read value"
},
"enduserstatus": {
"type": "integer",
"format": "int32",
"description": "The enduserstatus value"
},
"onhold": {
"type": "boolean",
"description": "The onhold value"
},
"respondbydate": {
"type": "string",
"format": "date-time",
"description": "The respondbydate value"
},
"responsedate": {
"type": "string",
"format": "date-time",
"description": "The responsedate value"
},
"first_responsedate": {
"type": "string",
"format": "date-time",
"description": "First Responsedate"
},
"responsestartdate": {
"type": "string",
"format": "date-time",
"description": "The responsestartdate value"
},
"slaresponsestate": {
"type": "string",
"description": "The slaresponsestate value"
},
"fixbydate": {
"type": "string",
"format": "date-time",
"description": "The fixbydate value"
},
"dateclosed": {
"type": "string",
"format": "date-time",
"description": "The dateclosed value"
},
"dateassigned": {
"type": "string",
"format": "date-time",
"description": "The dateassigned value"
},
"excludefromsla": {
"type": "boolean",
"description": "The excludefromsla value"
},
"slaholdtime": {
"type": "number",
"format": "double",
"description": "The slaholdtime value"
},
"site_timezone": {
"type": "string",
"description": "Site Timezone"
},
"parentguid": {
"type": "string",
"description": "The parentguid value"
},
"parentassign": {
"type": "boolean",
"description": "The parentassign value"
},
"slaactiondate": {
"type": "string",
"format": "date-time",
"description": "The slaactiondate value"
},
"slapercused": {
"type": "number",
"format": "double",
"description": "The slapercused value"
},
"slatimeleft": {
"type": "number",
"format": "double",
"description": "The slatimeleft value"
},
"currentelapsedhours": {
"type": "number",
"format": "double",
"description": "The currentelapsedhours value"
},
"lastactiondate": {
"type": "string",
"format": "date-time",
"description": "The lastactiondate value"
},
"last_update": {
"type": "string",
"format": "date-time",
"description": "Last Update"
},
"lastchildactiondate": {
"type": "string",
"format": "date-time",
"description": "The lastchildactiondate value"
},
"organisation_id": {
"type": "integer",
"format": "int32",
"description": "Organisation Id"
},
"department_id": {
"type": "integer",
"format": "int32",
"description": "Department Id"
},
"reportedby": {
"type": "string",
"description": "The reportedby value"
},
"user_email": {
"type": "string",
"description": "User Email"
},
"emailtolist": {
"type": "string",
"description": "The emailtolist value"
},
"emailtolistsupplier": {
"type": "string",
"description": "The emailtolistsupplier value"
},
"emailcclist": {
"type": "string",
"description": "The emailcclist value"
},
"emailcclistsupplier": {
"type": "string",
"description": "The emailcclistsupplier value"
},
"matched_kb_id": {
"type": "integer",
"format": "int32",
"description": "Matched Kb Id"
},
"release_note": {
"type": "string",
"description": "Release Note"
},
"product_id": {
"type": "integer",
"format": "int32",
"description": "Product Id"
},
"product_name": {
"type": "string",
"description": "Product Name"
},
"release_id": {
"type": "integer",
"format": "int32",
"description": "Release Id"
},
"release_name": {
"type": "string",
"description": "Release Name"
},
"release2_id": {
"type": "integer",
"format": "int32",
"description": "Release2 Id"
},
"release2_name": {
"type": "string",
"description": "Release2 Name"
},
"release3_id": {
"type": "integer",
"format": "int32",
"description": "Release3 Id"
},
"release3_name": {
"type": "string",
"description": "Release3 Name"
},
"child_ticket_id_string": {
"type": "string",
"description": "Child Ticket Id String"
},
"asset_key_field_string": {
"type": "string",
"description": "Asset Key Field String"
},
"asset_type_name": {
"type": "string",
"description": "Asset Type Name"
},
"workflow_name": {
"type": "string",
"description": "Workflow Name"
},
"workflow_stage": {
"type": "string",
"description": "Workflow Stage"
},
"workflow_stage_id": {
"type": "integer",
"format": "int32",
"description": "Workflow Stage Id"
},
"workflow_stage_number": {
"type": "string",
"description": "Workflow Stage Number"
},
"lastincomingemail": {
"type": "string",
"format": "date-time",
"description": "The lastincomingemail value"
},
"child_ticket_ids": {
"type": "array",
"items": {
"type": "integer"
},
"description": "Child Ticket Ids"
},
"nextactivitydate": {
"type": "string",
"format": "date-time",
"description": "The nextactivitydate value"
},
"nextactivityorappointmentdate": {
"type": "string",
"format": "date-time",
"description": "The nextactivityorappointmentdate value"
},
"inventory_number": {
"type": "string",
"description": "Inventory Number"
},
"workflow_id": {
"type": "integer",
"format": "int32",
"description": "Workflow Id"
},
"workflow_step": {
"type": "integer",
"format": "int32",
"description": "Workflow Step"
},
"workflow_seq": {
"type": "integer",
"format": "int32",
"description": "Workflow Seq"
},
"pipeline_stage_id": {
"type": "integer",
"format": "int32",
"description": "Pipeline Stage Id"
},
"pipeline_stage_name": {
"type": "string",
"description": "Pipeline Stage Name"
},
"hasbeenclosed": {
"type": "boolean",
"description": "The hasbeenclosed value"
},
"unread_child_action_count": {
"type": "integer",
"format": "int32",
"description": "Unread Child Action Count"
},
"unread_related_action_count": {
"type": "integer",
"format": "int32",
"description": "Unread Related Action Count"
},
"child_action_count": {
"type": "integer",
"format": "int32",
"description": "Child Action Count"
},
"parent_subject": {
"type": "string",
"description": "Parent Subject"
},
"related_action_count": {
"type": "integer",
"format": "int32",
"description": "Related Action Count"
},
"is_vip": {
"type": "boolean",
"description": "Is Vip"
},
"isimportantcontact": {
"type": "boolean",
"description": "The isimportantcontact value"
},
"inactive": {
"type": "boolean",
"description": "The inactive value"
},
"impact": {
"type": "integer",
"format": "int32",
"description": "The impact value"
},
"urgency": {
"type": "integer",
"format": "int32",
"description": "The urgency value"
},
"startdate": {
"type": "string",
"format": "date-time",
"description": "Start date for filtering"
},
"startdate_timezone": {
"type": "string",
"description": "Startdate Timezone"
},
"startdate_with_timezone": {
"type": "object",
"description": "Startdate With Timezone"
},
"starttime": {
"type": "string",
"format": "date-span",
"description": "The starttime value"
},
"starttimeslot": {
"type": "integer",
"format": "int32",
"description": "The starttimeslot value"
},
"targetdate": {
"type": "string",
"format": "date-time",
"description": "The targetdate value"
},
"targetdate_timezone": {
"type": "string",
"description": "Targetdate Timezone"
},
"targetdate_with_timezone": {
"type": "object",
"description": "Targetdate With Timezone"
},
"targettime": {
"type": "string",
"format": "date-span",
"description": "The targettime value"
},
"targettimeslot": {
"type": "integer",
"format": "int32",
"description": "The targettimeslot value"
},
"targetpercused": {
"type": "number",
"format": "double",
"description": "The targetpercused value"
},
"targettimeleft": {
"type": "number",
"format": "double",
"description": "The targettimeleft value"
},
"deadlinedate": {
"type": "string",
"format": "date-time",
"description": "The deadlinedate value"
},
"followupdate": {
"type": "string",
"format": "date-time",
"description": "The followupdate value"
},
"oppcontactname": {
"type": "string",
"description": "The oppcontactname value"
},
"oppcompanyname": {
"type": "string",
"description": "The oppcompanyname value"
},
"oppemailaddress": {
"type": "string",
"description": "The oppemailaddress value"
},
"oppcustomertitle": {
"type": "string",
"description": "The oppcustomertitle value"
},
"opptel": {
"type": "string",
"description": "The opptel value"
},
"oppaddr1": {
"type": "string",
"description": "The oppaddr1 value"
},
"oppaddr2": {
"type": "string",
"description": "The oppaddr2 value"
},
"oppaddr3": {
"type": "string",
"description": "The oppaddr3 value"
},
"oppaddr4": {
"type": "string",
"description": "The oppaddr4 value"
},
"opppostcode": {
"type": "string",
"description": "The opppostcode value"
},
"oppcountry": {
"type": "string",
"description": "The oppcountry value"
},
"oppregion": {
"type": "string",
"description": "The oppregion value"
},
"opptype": {
"type": "string",
"description": "The opptype value"
},
"oppvalue": {
"type": "number",
"format": "double",
"description": "The oppvalue value"
},
"oppvalue_monthly": {
"type": "number",
"format": "double",
"description": "Oppvalue Monthly"
},
"oppvalue_annual": {
"type": "number",
"format": "double",
"description": "Oppvalue Annual"
},
"oppvalue_oneoff": {
"type": "number",
"format": "double",
"description": "Oppvalue Oneoff"
},
"oppconversionprobability": {
"type": "number",
"format": "double",
"description": "The oppconversionprobability value"
},
"oppvalueadjusted": {
"type": "number",
"format": "double",
"description": "The oppvalueadjusted value"
},
"oppprofit": {
"type": "number",
"format": "double",
"description": "The oppprofit value"
},
"oppcurrentsystem": {
"type": "string",
"description": "The oppcurrentsystem value"
},
"oppcompetitors": {
"type": "string",
"description": "The oppcompetitors value"
},
"opptrialdate": {
"type": "string",
"format": "date-time",
"description": "The opptrialdate value"
},
"oppdemodate": {
"type": "string",
"format": "date-time",
"description": "The oppdemodate value"
},
"oppdiscountdate": {
"type": "string",
"format": "date-time",
"description": "The oppdiscountdate value"
},
"oppattemptsmade": {
"type": "integer",
"format": "int32",
"description": "The oppattemptsmade value"
},
"oppconverteddate": {
"type": "string",
"format": "date-time",
"description": "The oppconverteddate value"
},
"oppproductchosen": {
"type": "string",
"description": "The oppproductchosen value"
},
"oppreason": {
"type": "string",
"description": "The oppreason value"
},
"opphear": {
"type": "string",
"description": "The opphear value"
},
"opptimezonename": {
"type": "string",
"description": "The opptimezonename value"
},
"oppclosurecategory": {
"type": "integer",
"format": "int32",
"description": "The oppclosurecategory value"
},
"cost": {
"type": "number",
"format": "double",
"description": "The cost value"
},
"quantity": {
"type": "integer",
"format": "int32",
"description": "The quantity value"
},
"projecttimebudget": {
"type": "number",
"format": "double",
"description": "The projecttimebudget value"
},
"projectmoneybudget": {
"type": "number",
"format": "double",
"description": "The projectmoneybudget value"
},
"projecttimeactual": {
"type": "number",
"format": "double",
"description": "The projecttimeactual value"
},
"projectmoneyactual": {
"type": "number",
"format": "double",
"description": "The projectmoneyactual value"
},
"lastnote": {
"type": "string",
"description": "The lastnote value"
},
"lastnote_date": {
"type": "string",
"format": "date-time",
"description": "Lastnote Date"
},
"userdef1": {
"type": "string",
"description": "The userdef1 value"
},
"userdef2": {
"type": "string",
"description": "The userdef2 value"
},
"userdef3": {
"type": "string",
"description": "The userdef3 value"
},
"userdef4": {
"type": "string",
"description": "The userdef4 value"
},
"userdef5": {
"type": "string",
"description": "The userdef5 value"
},
"source": {
"type": "integer",
"format": "int32",
"description": "The source value"
},
"release_important": {
"type": "boolean",
"description": "Release Important"
},
"releasenotegroup_name": {
"type": "string",
"description": "Releasenotegroup Name"
},
"releasenotegroup_id": {
"type": "integer",
"format": "int32",
"description": "Releasenotegroup Id"
},
"third_party_id": {
"type": "integer",
"format": "int32",
"description": "Third Party Id"
},
"third_party_id_string": {
"type": "string",
"description": "Third Party Id String"
},
"supplier_status": {
"type": "integer",
"format": "int32",
"description": "Supplier Status"
},
"contract_refextra": {
"type": "string",
"description": "Contract Refextra"
},
"appointment_type": {
"type": "integer",
"format": "int32",
"description": "Appointment Type"
},
"customfields": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"name": {
"type": "string"
},
"label": {
"type": "string"
},
"summary": {
"type": "string"
},
"type": {
"type": "integer"
},
"value": {},
"value_is_password_id": {
"type": "boolean"
},
"display": {
"type": "string"
},
"characterlimit": {
"type": "integer"
},
"characterlimittype": {
"type": "integer"
},
"inputtype": {
"type": "integer"
},
"copytochild": {
"type": "boolean"
},
"copytoparent": {
"type": "boolean"
},
"searchable": {
"type": "boolean"
},
"ordervalues": {
"type": "boolean"
},
"ordervaluesby": {
"type": "integer"
},
"database_lookup_id": {
"type": "integer"
},
"database_lookup_auto": {
"type": "boolean"
},
"database_lookup_triggers": {
"type": "array"
},
"third_party_name": {
"type": "string"
},
"extratype": {
"type": "integer"
},
"copytochildonupdate": {
"type": "boolean"
},
"copytograndchildonupdate": {
"type": "boolean"
},
"copytoparentonupdate": {
"type": "boolean"
},
"hyperlink": {
"type": "string"
},
"usage": {
"type": "integer"
},
"linked_table_id": {
"type": "integer"
},
"showondetailsscreen": {
"type": "boolean"
},
"third_party_value": {
"type": "string"
},
"custom_extra_table_id": {
"type": "integer"
},
"copytorelated": {
"type": "boolean"
},
"only_validate_on_creation": {
"type": "boolean"
},
"calculation": {
"type": "string"
},
"rounding": {
"type": "integer"
},
"validation_reasons": {
"type": "array"
},
"int_value_is_display": {
"type": "boolean"
},
"regex": {
"type": "string"
},
"onlyshowforagents": {
"type": "boolean"
},
"is_horizontal": {
"type": "boolean"
},
"copied": {
"type": "boolean"
},
"isencrypted": {
"type": "boolean"
},
"max_selection": {
"type": "integer"
},
"guid": {
"type": "string"
},
"selection_field_id": {
"type": "integer"
},
"variable_format_1": {
"type": "string"
},
"variable_format_2": {
"type": "string"
},
"validation_data": {
"type": "array"
},
"database_lookup_input": {
"type": "integer"
},
"table_data_entry_type": {
"type": "integer"
},
"showintable": {
"type": "boolean"
},
"table_height": {
"type": "integer"
},
"dont_delete_rows": {
"type": "boolean"
},
"table_matching_field": {
"type": "integer"
},
"new_storage_method": {
"type": "boolean"
},
"where_sql": {
"type": "string"
},
"load_type": {
"type": "integer"
},
"add_rows": {
"type": "boolean"
},
"delete_these_rows": {
"type": "array"
},
"showinpool": {
"type": "boolean"
},
"allow_pool_override": {
"type": "boolean"
},
"details_column_group": {
"type": "integer"
},
"add_row_per_value": {
"type": "boolean"
},
"store_in_fielddata": {
"type": "boolean"
},
"first_value_default": {
"type": "boolean"
},
"copytoparentnewticket": {
"type": "boolean"
}
}
},
"description": "The customfields value"
},
"timeentries": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"faultid": {
"type": "integer"
},
"actioncode": {
"type": "integer"
},
"time": {
"type": "number"
},
"actionbillingplanid": {
"type": "integer"
},
"value": {
"type": "number"
},
"overridden": {
"type": "boolean"
},
"actualtime": {
"type": "number"
},
"_warning": {
"type": "string"
}
}
},
"description": "The timeentries value"
},
"section_timezone": {
"type": "string",
"description": "Section Timezone"
},
"itilname": {
"type": "string",
"description": "The itilname value"
},
"related_service_descriptions": {
"type": "string",
"description": "Related Service Descriptions"
},
"related_businessapps_descriptions": {
"type": "string",
"description": "Related Businessapps Descriptions"
},
"related_service_category_names": {
"type": "string",
"description": "Related Service Category Names"
},
"projectinternaltask": {
"type": "boolean",
"description": "The projectinternaltask value"
},
"appointment_id": {
"type": "integer",
"format": "int32",
"description": "Appointment Id"
},
"nextappointmentdate": {
"type": "string",
"format": "date-time",
"description": "The nextappointmentdate value"
},
"firstname": {
"type": "string",
"description": "The firstname value"
},
"lastname": {
"type": "string",
"description": "The lastname value"
},
"connectedinstance_id": {
"type": "integer",
"format": "int32",
"description": "Connectedinstance Id"
},
"web_url": {
"type": "string",
"description": "Web Url"
},
"api_url": {
"type": "string",
"description": "Api Url"
},
"action_number": {
"type": "integer",
"format": "int32",
"description": "Action Number"
},
"action_ticket_id": {
"type": "integer",
"format": "int32",
"description": "Action Ticket Id"
},
"action_datetime": {
"type": "string",
"format": "date-time",
"description": "Action Datetime"
},
"action_outcome": {
"type": "string",
"description": "Action Outcome"
},
"action_chargerate": {
"type": "string",
"description": "Action Chargerate"
},
"action_contract_ref": {
"type": "string",
"description": "Action Contract Ref"
},
"action_note": {
"type": "string",
"description": "Action Note"
},
"ticket_invoices_for_each_site": {
"type": "boolean",
"description": "Ticket Invoices For Each Site"
},
"salesorder_id": {
"type": "integer",
"format": "int32",
"description": "Salesorder Id"
},
"orderhead_id": {
"type": "integer",
"format": "int32",
"description": "Orderhead Id"
},
"budgettype": {
"type": "string",
"description": "The budgettype value"
},
"requesttype_name": {
"type": "string",
"description": "Requesttype Name"
},
"recalculate_billing": {
"type": "boolean",
"description": "Recalculate Billing"
},
"impactlevel": {
"type": "integer",
"format": "int32",
"description": "The impactlevel value"
},
"supplier_id": {
"type": "integer",
"format": "int32",
"description": "Supplier Id"
},
"pr_id": {
"type": "integer",
"format": "int32",
"description": "Pr Id"
},
"branch_id": {
"type": "integer",
"format": "int32",
"description": "Branch Id"
},
"branch_name": {
"type": "string",
"description": "Branch Name"
},
"update_milestone_id": {
"type": "integer",
"format": "int32",
"description": "Update Milestone Id"
},
"milestone_id": {
"type": "integer",
"format": "int32",
"description": "Milestone Id"
},
"milestone_name": {
"type": "string",
"description": "Milestone Name"
},
"milestone_billing_type": {
"type": "integer",
"format": "int32",
"description": "Milestone Billing Type"
},
"milestone_value": {
"type": "number",
"format": "double",
"description": "Milestone Value"
},
"milestone_sequence": {
"type": "integer",
"format": "int32",
"description": "Milestone Sequence"
},
"milestone_status": {
"type": "integer",
"format": "int32",
"description": "Milestone Status"
},
"milestone_startdate": {
"type": "string",
"format": "date-time",
"description": "Milestone Startdate"
},
"milestone_enddate": {
"type": "string",
"format": "date-time",
"description": "Milestone Enddate"
},
"colour": {
"type": "string",
"description": "The colour value"
},
"reviewed": {
"type": "boolean",
"description": "The reviewed value"
},
"action_agent_name": {
"type": "string",
"description": "Action Agent Name"
},
"merged_into_id": {
"type": "integer",
"format": "int32",
"description": "Merged Into Id"
},
"reassigncount": {
"type": "integer",
"format": "int32",
"description": "The reassigncount value"
},
"parent_status": {
"type": "integer",
"format": "int32",
"description": "Parent Status"
},
"parent_agent": {
"type": "integer",
"format": "int32",
"description": "Parent Agent"
},
"child_status": {
"type": "integer",
"format": "int32",
"description": "Child Status"
},
"date_fully_closed": {
"type": "string",
"format": "date-time",
"description": "Date Fully Closed"
},
"lastaction_chargerate": {
"type": "string",
"description": "Lastaction Chargerate"
},
"hover_summary": {
"type": "string",
"description": "Hover Summary"
},
"slatimeelapsed": {
"type": "number",
"format": "double",
"description": "The slatimeelapsed value"
},
"ai_summary": {
"type": "string",
"description": "Ai Summary"
},
"search_score": {
"type": "number",
"format": "double",
"description": "Search Score"
},
"main_project_id": {
"type": "integer",
"format": "int32",
"description": "Main Project Id"
},
"is_maintenance": {
"type": "boolean",
"description": "Is Maintenance"
},
"first_respond_by_date": {
"type": "string",
"format": "date-time",
"description": "First Respond By Date"
},
"sla_first_response_state": {
"type": "string",
"description": "Sla First Response State"
},
"phonenumber": {
"type": "string",
"description": "The phonenumber value"
},
"details_html": {
"type": "string",
"description": "Details Html"
},
"takenby": {
"type": "string",
"description": "The takenby value"
},
"datecreated": {
"type": "string",
"format": "date-time",
"description": "The datecreated value"
},
"createdfrom_id": {
"type": "integer",
"format": "int32",
"description": "Createdfrom Id"
},
"createdfrom_summary": {
"type": "string",
"description": "Createdfrom Summary"
},
"clonedfrom_id": {
"type": "integer",
"format": "int32",
"description": "Clonedfrom Id"
},
"clonedfrom_summary": {
"type": "string",
"description": "Clonedfrom Summary"
},
"closure_note": {
"type": "string",
"description": "Closure Note"
},
"closure_note_html": {
"type": "string",
"description": "Closure Note Html"
},
"closure_time": {
"type": "number",
"format": "double",
"description": "Closure Time"
},
"top_level_id": {
"type": "integer",
"format": "int32",
"description": "Top Level Id"
},
"customer_relationships": {
"type": "string",
"description": "Customer Relationships"
},
"asset_number": {
"type": "integer",
"format": "int32",
"description": "Asset Number"
},
"asset_site": {
"type": "integer",
"format": "int32",
"description": "Asset Site"
},
"slaexcuse": {
"type": "string",
"description": "The slaexcuse value"
},
"site_sla_id": {
"type": "integer",
"format": "int32",
"description": "Site Sla Id"
},
"client_reference": {
"type": "string",
"description": "Client Reference"
},
"supplier_slaexcuse": {
"type": "string",
"description": "Supplier Slaexcuse"
},
"supplier_date": {
"type": "string",
"format": "date-time",
"description": "Supplier Date"
},
"supplier_contract_id": {
"type": "integer",
"format": "int32",
"description": "Supplier Contract Id"
},
"supplier_contract_ref": {
"type": "string",
"description": "Supplier Contract Ref"
},
"supplier_sla_id": {
"type": "integer",
"format": "int32",
"description": "Supplier Sla Id"
},
"supplier_priority_id": {
"type": "integer",
"format": "int32",
"description": "Supplier Priority Id"
},
"supplier_responsestate": {
"type": "string",
"description": "Supplier Responsestate"
},
"supplier_responsedate": {
"type": "string",
"format": "date-time",
"description": "Supplier Responsedate"
},
"supplier_responsetime": {
"type": "number",
"format": "double",
"description": "Supplier Responsetime"
},
"supplier_respondbydate": {
"type": "string",
"format": "date-time",
"description": "Supplier Respondbydate"
},
"supplier_slastate": {
"type": "string",
"description": "Supplier Slastate"
},
"supplier_slatimeelapsed": {
"type": "number",
"format": "double",
"description": "Supplier Slatimeelapsed"
},
"supplier_dateclosed": {
"type": "string",
"format": "date-time",
"description": "Supplier Dateclosed"
},
"supplier_fixbydate": {
"type": "string",
"format": "date-time",
"description": "Supplier Fixbydate"
},
"supplier_breachrespsent": {
"type": "boolean",
"description": "Supplier Breachrespsent"
},
"supplier_breachfixbysent": {
"type": "boolean",
"description": "Supplier Breachfixbysent"
},
"changestate": {
"type": "string",
"description": "The changestate value"
},
"approvedby": {
"type": "integer",
"format": "int32",
"description": "The approvedby value"
},
"showforusers": {
"type": "boolean",
"description": "The showforusers value"
},
"messsent": {
"type": "string",
"description": "The messsent value"
},
"satisfactionlevel": {
"type": "integer",
"format": "int32",
"description": "The satisfactionlevel value"
},
"satisfactioncomment": {
"type": "string",
"description": "The satisfactioncomment value"
},
"invoicenumber": {
"type": "string",
"description": "The invoicenumber value"
},
"invoicenote": {
"type": "string",
"description": "The invoicenote value"
},
"invoicedate": {
"type": "string",
"format": "date-time",
"description": "The invoicedate value"
},
"invoicepaiddate": {
"type": "string",
"format": "date-time",
"description": "The invoicepaiddate value"
},
"nonbillable_time": {
"type": "number",
"format": "double",
"description": "Nonbillable Time"
},
"mileage": {
"type": "number",
"format": "double",
"description": "The mileage value"
},
"planneddate": {
"type": "string",
"format": "date-time",
"description": "The planneddate value"
},
"ccaddress": {
"type": "string",
"description": "The ccaddress value"
},
"agreedcleared": {
"type": "boolean",
"description": "The agreedcleared value"
},
"responsetime": {
"type": "number",
"format": "double",
"description": "The responsetime value"
},
"first_responsetime": {
"type": "number",
"format": "double",
"description": "First Responsetime"
},
"alsoinform": {
"type": "string",
"description": "The alsoinform value"
},
"justification": {
"type": "string",
"description": "The justification value"
},
"backoutplan": {
"type": "string",
"description": "The backoutplan value"
},
"communicationplan": {
"type": "string",
"description": "The communicationplan value"
},
"testplan": {
"type": "string",
"description": "The testplan value"
},
"riskdescription": {
"type": "string",
"description": "The riskdescription value"
},
"impactdescription": {
"type": "string",
"description": "The impactdescription value"
},
"service_id": {
"type": "integer",
"format": "int32",
"description": "Service Id"
},
"isparentservice": {
"type": "boolean",
"description": "The isparentservice value"
},
"surveysent": {
"type": "boolean",
"description": "The surveysent value"
},
"planneddateend": {
"type": "string",
"format": "date-time",
"description": "The planneddateend value"
},
"currentfaactionnumber": {
"type": "integer",
"format": "int32",
"description": "The currentfaactionnumber value"
},
"approval_process_step": {
"type": "integer",
"format": "int32",
"description": "Approval Process Step"
},
"approval_process_step_name": {
"type": "string",
"description": "Approval Process Step Name"
},
"approval_cab_name": {
"type": "string",
"description": "Approval Cab Name"
},
"approval_process_id": {
"type": "integer",
"format": "int32",
"description": "Approval Process Id"
},
"faultcodeopen": {
"type": "integer",
"format": "int32",
"description": "The faultcodeopen value"
},
"faultcode": {
"type": "integer",
"format": "int32",
"description": "The faultcode value"
},
"laststatus3rdparty": {
"type": "integer",
"format": "int32",
"description": "The laststatus3rdparty value"
},
"inform3rdpartysystem": {
"type": "boolean",
"description": "The inform3rdpartysystem value"
},
"deliverycontact": {
"type": "string",
"description": "The deliverycontact value"
},
"delivery_address": {
"type": "object",
"description": "Delivery Address"
},
"surveyneeded": {
"type": "boolean",
"description": "The surveyneeded value"
},
"knownerror": {
"type": "boolean",
"description": "The knownerror value"
},
"development": {
"type": "boolean",
"description": "The development value"
},
"causedby": {
"type": "integer",
"format": "int32",
"description": "The causedby value"
},
"messsentlast": {
"type": "string",
"description": "The messsentlast value"
},
"unapprovedchangestatus": {
"type": "integer",
"format": "int32",
"description": "The unapprovedchangestatus value"
},
"changeseq": {
"type": "integer",
"format": "int32",
"description": "The changeseq value"
},
"lastrecurringemailsentdate": {
"type": "string",
"format": "date-time",
"description": "The lastrecurringemailsentdate value"
},
"template_id": {
"type": "integer",
"format": "int32",
"description": "Template Id"
},
"_original_templateparentid": {
"type": "integer",
"format": "int32",
"description": "Original Templateparentid"
},
"_automation_entity_type": {
"type": "integer",
"format": "int32",
"description": "Automation Entity Type"
},
"template_name": {
"type": "string",
"description": "Template Name"
},
"child_template_id": {
"type": "integer",
"format": "int32",
"description": "Child Template Id"
},
"slaholdreminderdatelastemailed": {
"type": "string",
"format": "date-time",
"description": "The slaholdreminderdatelastemailed value"
},
"closurereminderdatelastemailed": {
"type": "string",
"format": "date-time",
"description": "The closurereminderdatelastemailed value"
},
"assetstring": {
"type": "string",
"description": "The assetstring value"
},
"mailboxid": {
"type": "integer",
"format": "int32",
"description": "The mailboxid value"
},
"alerttype": {
"type": "string",
"description": "The alerttype value"
},
"actisbillabledefault": {
"type": "boolean",
"description": "The actisbillabledefault value"
},
"emaildisplayname": {
"type": "string",
"description": "The emaildisplayname value"
},
"emailpriority": {
"type": "integer",
"format": "int32",
"description": "The emailpriority value"
},
"chargerate": {
"type": "integer",
"format": "int32",
"description": "The chargerate value"
},
"timezonename": {
"type": "string",
"description": "The timezonename value"
},
"forwardinboundupdates": {
"type": "boolean",
"description": "The forwardinboundupdates value"
},
"loggedoutofhdworkinghours": {
"type": "boolean",
"description": "The loggedoutofhdworkinghours value"
},
"acctmaninformedsurvey": {
"type": "boolean",
"description": "The acctmaninformedsurvey value"
},
"laststatuschangeinformed": {
"type": "integer",
"format": "int32",
"description": "The laststatuschangeinformed value"
},
"gfialerttype": {
"type": "string",
"description": "The gfialerttype value"
},
"quotedescription": {
"type": "string",
"description": "The quotedescription value"
},
"quotelabouramount": {
"type": "number",
"format": "double",
"description": "The quotelabouramount value"
},
"quotepriority": {
"type": "integer",
"format": "int32",
"description": "The quotepriority value"
},
"budgetcode": {
"type": "integer",
"format": "int32",
"description": "The budgetcode value"
},
"actualcost": {
"type": "number",
"format": "double",
"description": "The actualcost value"
},
"invoicestatus": {
"type": "integer",
"format": "int32",
"description": "The invoicestatus value"
},
"invoicedescription": {
"type": "string",
"description": "The invoicedescription value"
},
"invoicelabouramount": {
"type": "number",
"format": "double",
"description": "The invoicelabouramount value"
},
"invoicematerialsamount": {
"type": "number",
"format": "double",
"description": "The invoicematerialsamount value"
},
"firsttimefix": {
"type": "integer",
"format": "int32",
"description": "The firsttimefix value"
},
"quotematerialsamount": {
"type": "number",
"format": "double",
"description": "The quotematerialsamount value"
},
"ukasaccredited": {
"type": "boolean",
"description": "The ukasaccredited value"
},
"labno": {
"type": "string",
"description": "The labno value"
},
"twitterscreenname": {
"type": "string",
"description": "The twitterscreenname value"
},
"twitterid": {
"type": "integer",
"format": "int64",
"description": "The twitterid value"
},
"facebook_id": {
"type": "string",
"description": "Facebook Id"
},
"fixbydateadjusted": {
"type": "boolean",
"description": "The fixbydateadjusted value"
},
"loggedonbehalfby": {
"type": "string",
"description": "The loggedonbehalfby value"
},
"alternativecontactno": {
"type": "string",
"description": "The alternativecontactno value"
},
"operationalserviceid": {
"type": "integer",
"format": "int32",
"description": "The operationalserviceid value"
},
"requestdetailsprinted": {
"type": "boolean",
"description": "The requestdetailsprinted value"
},
"serviceformprinted": {
"type": "boolean",
"description": "The serviceformprinted value"
},
"auditstatus": {
"type": "integer",
"format": "int32",
"description": "The auditstatus value"
},
"auditunum": {
"type": "integer",
"format": "int32",
"description": "The auditunum value"
},
"auditdate": {
"type": "string",
"format": "date-time",
"description": "The auditdate value"
},
"auditnote": {
"type": "string",
"description": "The auditnote value"
},
"auditfaileddate": {
"type": "string",
"format": "date-time",
"description": "The auditfaileddate value"
},
"auditfailednote": {
"type": "string",
"description": "The auditfailednote value"
},
"userrequestedapprover": {
"type": "integer",
"format": "int32",
"description": "The userrequestedapprover value"
},
"oppdontaddtomailinglist": {
"type": "boolean",
"description": "The oppdontaddtomailinglist value"
},
"sendprintrequest": {
"type": "integer",
"format": "int32",
"description": "The sendprintrequest value"
},
"pagerdutyid": {
"type": "string",
"description": "The pagerdutyid value"
},
"pagerdutyincidentidstring": {
"type": "string",
"description": "The pagerdutyincidentidstring value"
},
"pagerdutystatus": {
"type": "integer",
"format": "int32",
"description": "The pagerdutystatus value"
},
"pagerdutyurl": {
"type": "string",
"description": "The pagerdutyurl value"
},
"pagerdutyincidentid": {
"type": "string",
"description": "The pagerdutyincidentid value"
},
"opportunity_third_party_url": {
"type": "string",
"description": "Opportunity Third Party Url"
},
"pr_link": {
"type": "string",
"description": "Pr Link"
},
"github_repository": {
"type": "string",
"description": "Github Repository"
},
"component_id": {
"type": "integer",
"format": "int32",
"description": "Component Id"
},
"component_name": {
"type": "string",
"description": "Component Name"
},
"version_id": {
"type": "integer",
"format": "int32",
"description": "Version Id"
},
"version_name": {
"type": "string",
"description": "Version Name"
},
"mailentryid": {
"type": "string",
"description": "The mailentryid value"
},
"contract_id": {
"type": "integer",
"format": "int32",
"description": "Contract Id"
},
"contract_ref": {
"type": "string",
"description": "Contract Ref"
},
"billing_address": {
"type": "object",
"description": "Billing Address"
},
"workflow_stepstarted": {
"type": "string",
"format": "date-time",
"description": "Workflow Stepstarted"
},
"lessonslearned": {
"type": "string",
"description": "The lessonslearned value"
},
"laststatuschangeinformedmanager": {
"type": "integer",
"format": "int32",
"description": "The laststatuschangeinformedmanager value"
},
"lastbugzillasync": {
"type": "string",
"format": "date-time",
"description": "The lastbugzillasync value"
},
"sapid": {
"type": "string",
"description": "The sapid value"
},
"sapattachmentsuuid": {
"type": "string",
"description": "The sapattachmentsuuid value"
},
"currency": {
"type": "integer",
"format": "int32",
"description": "The currency value"
},
"projectconsignmentheaderid": {
"type": "integer",
"format": "int32",
"description": "The projectconsignmentheaderid value"
},
"projectconsignmentdetailid": {
"type": "integer",
"format": "int32",
"description": "The projectconsignmentdetailid value"
},
"servicefailurestid": {
"type": "integer",
"format": "int32",
"description": "The servicefailurestid value"
},
"hdid": {
"type": "integer",
"format": "int32",
"description": "The hdid value"
},
"deleted": {
"type": "boolean",
"description": "The deleted value"
},
"matched_rule_id": {
"type": "integer",
"format": "int32",
"description": "Matched Rule Id"
},
"matched_rule_name": {
"type": "string",
"description": "Matched Rule Name"
},
"matched_rule_dont_show_notification": {
"type": "boolean",
"description": "Matched Rule Dont Show Notification"
},
"ignore_kb_match": {
"type": "boolean",
"description": "Ignore Kb Match"
},
"deadlinenotificationhours": {
"type": "number",
"format": "double",
"description": "The deadlinenotificationhours value"
},
"asset_type": {
"type": "integer",
"format": "int32",
"description": "Asset Type"
},
"showonroadmap": {
"type": "boolean",
"description": "The showonroadmap value"
},
"roadmapnote": {
"type": "string",
"description": "The roadmapnote value"
},
"phonenumberfrom": {
"type": "string",
"description": "The phonenumberfrom value"
},
"addressfrom": {
"type": "string",
"description": "The addressfrom value"
},
"changeinformation_html": {
"type": "string",
"description": "Changeinformation Html"
},
"team_department_id": {
"type": "integer",
"format": "int32",
"description": "Team Department Id"
},
"sendack": {
"type": "boolean",
"description": "The sendack value"
},
"newaction_emailfrom": {
"type": "integer",
"format": "int32",
"description": "Newaction Emailfrom"
},
"newaction_emailfrom_address_override": {
"type": "string",
"description": "Newaction Emailfrom Address Override"
},
"_canupdate": {
"type": "boolean",
"description": "The canupdate value"
},
"_mustupdateticketuser": {
"type": "boolean",
"description": "The mustupdateticketuser value"
},
"_spam": {
"type": "boolean",
"description": "The spam value"
},
"_spamblock": {
"type": "boolean",
"description": "The spamblock value"
},
"users_name": {
"type": "string",
"description": "Users Name"
},
"sibling_count_open": {
"type": "integer",
"format": "int32",
"description": "Sibling Count Open"
},
"parent_summary": {
"type": "string",
"description": "Parent Summary"
},
"parent_status_name": {
"type": "string",
"description": "Parent Status Name"
},
"new_approvalprocess": {
"type": "integer",
"format": "int32",
"description": "New Approvalprocess"
},
"new_approvalprocess_agent_id": {
"type": "integer",
"format": "int32",
"description": "New Approvalprocess Agent Id"
},
"new_approvalprocess_user_id": {
"type": "integer",
"format": "int32",
"description": "New Approvalprocess User Id"
},
"new_approvalprocess_email": {
"type": "string",
"description": "New Approvalprocess Email"
},
"new_approvalprocess_cab_id": {
"type": "integer",
"format": "int32",
"description": "New Approvalprocess Cab Id"
},
"approvers": {
"type": "array",
"items": {
"type": "object",
"properties": {
"ticket_id": {
"type": "integer"
},
"purchase_order_id": {
"type": "integer"
},
"purchase_order_ref": {
"type": "string"
},
"quote_id": {
"type": "integer"
},
"quote_ref": {
"type": "string"
},
"startdate_timezone": {
"type": "string"
},
"startdate_with_timezone": {
"type": "object"
},
"targetdate_timezone": {
"type": "string"
},
"targetdate_with_timezone": {
"type": "object"
},
"invoice_id": {
"type": "integer"
},
"invoice_ref": {
"type": "string"
},
"seq": {
"type": "integer"
},
"actionnumber": {
"type": "integer"
},
"emailstatus": {
"type": "integer"
},
"result": {
"type": "integer"
},
"emailaddress": {
"type": "string"
},
"type": {
"type": "integer"
},
"adhoc": {
"type": "boolean"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"ticket_user_id": {
"type": "integer"
},
"ticket_user_name": {
"type": "string"
},
"cab_id": {
"type": "integer"
},
"templateid": {
"type": "integer"
},
"name": {
"type": "string"
},
"image": {
"type": "string"
},
"initials": {
"type": "string"
},
"colour": {
"type": "string"
},
"requestor_agent_id": {
"type": "integer"
},
"requestor_user_id": {
"type": "integer"
},
"datetime": {
"type": "string"
},
"approval_process_id": {
"type": "integer"
},
"approval_process_name": {
"type": "string"
},
"approval_process_guid": {
"type": "string"
},
"approver_note": {
"type": "string"
},
"requestor_name": {
"type": "string"
},
"requestor_imgpath": {
"type": "string"
},
"requestor_colour": {
"type": "string"
},
"requestor_initials": {
"type": "string"
},
"requestor_onlinestatus": {
"type": "integer"
},
"requestor_lastonline": {
"type": "string"
},
"summary": {
"type": "string"
},
"note": {
"type": "string"
},
"_includeticketinresponse": {
"type": "boolean"
},
"attachment_list": {
"type": "object"
},
"customfields": {
"type": "array"
},
"agent_name": {
"type": "string"
},
"agent_initials": {
"type": "string"
},
"agent_requestor_colour": {
"type": "string"
},
"agent_requestor_imgpath": {
"type": "string"
},
"delegated_by_uid": {
"type": "integer"
},
"votes_required_to_accept": {
"type": "integer"
},
"votes_required_to_reject": {
"type": "integer"
},
"is_mandatory": {
"type": "boolean"
},
"_warning": {
"type": "string"
},
"faresultchanged": {
"type": "integer"
},
"token": {
"type": "string"
},
"uniqueid": {
"type": "integer"
},
"signature": {
"type": "string"
},
"newsignatureadded": {
"type": "boolean"
},
"lastreminderdatetime": {
"type": "string"
},
"startdate": {
"type": "string"
},
"targetdate": {
"type": "string"
},
"starttime": {
"type": "string"
},
"targettime": {
"type": "string"
},
"timetaken": {
"type": "number"
},
"allow_approver_attachments": {
"type": "boolean"
},
"holiday_id": {
"type": "integer"
},
"holiday_ref": {
"type": "string"
},
"holiday_start": {
"type": "string"
},
"holiday_end": {
"type": "string"
},
"holiday_allday": {
"type": "boolean"
},
"attachments": {
"type": "array"
},
"admin_overridden": {
"type": "boolean"
},
"admin_override_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"total_count": {
"type": "integer"
},
"send_webhook": {
"type": "boolean"
},
"dateapproved": {
"type": "string"
},
"step_id": {
"type": "integer"
},
"step_name": {
"type": "string"
},
"approval_inprogress": {
"type": "boolean"
},
"role_name": {
"type": "string"
},
"_isportalagentnote": {
"type": "boolean"
},
"delegated_by_username": {
"type": "string"
},
"_delegate_to_agent_id": {
"type": "integer"
},
"kb_article_description": {
"type": "string"
},
"kb_article_notes": {
"type": "string"
},
"kb_article_resolution": {
"type": "string"
},
"kb_article_type": {
"type": "integer"
},
"kb_pdf_template": {
"type": "integer"
},
"kb_next_review_date": {
"type": "string"
},
"kb_tags": {
"type": "array"
},
"kb_new_template_when_linked": {
"type": "integer"
},
"ticket_status": {
"type": "integer"
},
"ticket_statusobj": {
"type": "object"
},
"delegated_by_email": {
"type": "string"
}
}
},
"description": "The approvers value"
},
"new_approvers": {
"type": "array",
"items": {
"type": "object",
"properties": {
"ticket_id": {
"type": "integer"
},
"purchase_order_id": {
"type": "integer"
},
"purchase_order_ref": {
"type": "string"
},
"quote_id": {
"type": "integer"
},
"quote_ref": {
"type": "string"
},
"startdate_timezone": {
"type": "string"
},
"startdate_with_timezone": {
"type": "object"
},
"targetdate_timezone": {
"type": "string"
},
"targetdate_with_timezone": {
"type": "object"
},
"invoice_id": {
"type": "integer"
},
"invoice_ref": {
"type": "string"
},
"seq": {
"type": "integer"
},
"actionnumber": {
"type": "integer"
},
"emailstatus": {
"type": "integer"
},
"result": {
"type": "integer"
},
"emailaddress": {
"type": "string"
},
"type": {
"type": "integer"
},
"adhoc": {
"type": "boolean"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"ticket_user_id": {
"type": "integer"
},
"ticket_user_name": {
"type": "string"
},
"cab_id": {
"type": "integer"
},
"templateid": {
"type": "integer"
},
"name": {
"type": "string"
},
"image": {
"type": "string"
},
"initials": {
"type": "string"
},
"colour": {
"type": "string"
},
"requestor_agent_id": {
"type": "integer"
},
"requestor_user_id": {
"type": "integer"
},
"datetime": {
"type": "string"
},
"approval_process_id": {
"type": "integer"
},
"approval_process_name": {
"type": "string"
},
"approval_process_guid": {
"type": "string"
},
"approver_note": {
"type": "string"
},
"requestor_name": {
"type": "string"
},
"requestor_imgpath": {
"type": "string"
},
"requestor_colour": {
"type": "string"
},
"requestor_initials": {
"type": "string"
},
"requestor_onlinestatus": {
"type": "integer"
},
"requestor_lastonline": {
"type": "string"
},
"summary": {
"type": "string"
},
"note": {
"type": "string"
},
"_includeticketinresponse": {
"type": "boolean"
},
"attachment_list": {
"type": "object"
},
"customfields": {
"type": "array"
},
"agent_name": {
"type": "string"
},
"agent_initials": {
"type": "string"
},
"agent_requestor_colour": {
"type": "string"
},
"agent_requestor_imgpath": {
"type": "string"
},
"delegated_by_uid": {
"type": "integer"
},
"votes_required_to_accept": {
"type": "integer"
},
"votes_required_to_reject": {
"type": "integer"
},
"is_mandatory": {
"type": "boolean"
},
"_warning": {
"type": "string"
},
"faresultchanged": {
"type": "integer"
},
"token": {
"type": "string"
},
"uniqueid": {
"type": "integer"
},
"signature": {
"type": "string"
},
"newsignatureadded": {
"type": "boolean"
},
"lastreminderdatetime": {
"type": "string"
},
"startdate": {
"type": "string"
},
"targetdate": {
"type": "string"
},
"starttime": {
"type": "string"
},
"targettime": {
"type": "string"
},
"timetaken": {
"type": "number"
},
"allow_approver_attachments": {
"type": "boolean"
},
"holiday_id": {
"type": "integer"
},
"holiday_ref": {
"type": "string"
},
"holiday_start": {
"type": "string"
},
"holiday_end": {
"type": "string"
},
"holiday_allday": {
"type": "boolean"
},
"attachments": {
"type": "array"
},
"admin_overridden": {
"type": "boolean"
},
"admin_override_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"total_count": {
"type": "integer"
},
"send_webhook": {
"type": "boolean"
},
"dateapproved": {
"type": "string"
},
"step_id": {
"type": "integer"
},
"step_name": {
"type": "string"
},
"approval_inprogress": {
"type": "boolean"
},
"role_name": {
"type": "string"
},
"_isportalagentnote": {
"type": "boolean"
},
"delegated_by_username": {
"type": "string"
},
"_delegate_to_agent_id": {
"type": "integer"
},
"kb_article_description": {
"type": "string"
},
"kb_article_notes": {
"type": "string"
},
"kb_article_resolution": {
"type": "string"
},
"kb_article_type": {
"type": "integer"
},
"kb_pdf_template": {
"type": "integer"
},
"kb_next_review_date": {
"type": "string"
},
"kb_tags": {
"type": "array"
},
"kb_new_template_when_linked": {
"type": "integer"
},
"ticket_status": {
"type": "integer"
},
"ticket_statusobj": {
"type": "object"
},
"delegated_by_email": {
"type": "string"
}
}
},
"description": "New Approvers"
},
"appointment_count": {
"type": "integer",
"format": "int32",
"description": "Appointment Count"
},
"open_chat_count": {
"type": "integer",
"format": "int32",
"description": "Open Chat Count"
},
"task_count": {
"type": "integer",
"format": "int32",
"description": "Task Count"
},
"create_article": {
"type": "boolean",
"description": "Create Article"
},
"qualifications": {
"type": "array",
"items": {
"type": "object",
"properties": {
"guid": {
"type": "string"
},
"intent": {
"type": "string"
},
"id": {
"type": "integer"
},
"name": {
"type": "string"
},
"weight": {
"type": "integer"
},
"mustmatch": {
"type": "boolean"
},
"unassigned_if_lb_no_match": {
"type": "boolean"
},
"load_balance_if_matched": {
"type": "boolean"
},
"load_balance_if_unmatched": {
"type": "boolean"
},
"criteria": {
"type": "array"
},
"agents": {
"type": "array"
},
"agent_matched": {
"type": "boolean"
},
"_domatch": {
"type": "boolean"
},
"access_control": {
"type": "array"
},
"access_control_level": {
"type": "integer"
},
"_warning": {
"type": "string"
}
}
},
"description": "The qualifications value"
},
"target_adjust": {
"type": "integer",
"format": "int32",
"description": "Target Adjust"
},
"start_adjust": {
"type": "integer",
"format": "int32",
"description": "Start Adjust"
},
"dont_do_rules": {
"type": "boolean",
"description": "Dont Do Rules"
},
"dont_do_databaselookups": {
"type": "boolean",
"description": "Dont Do Databaselookups"
},
"apply_rules": {
"type": "boolean",
"description": "Apply Rules"
},
"apply_this_rule": {
"type": "integer",
"format": "int32",
"description": "Apply This Rule"
},
"_forcereassign": {
"type": "boolean",
"description": "The forcereassign value"
},
"_appointment01_ok": {
"type": "boolean",
"description": "Appointment01 Ok"
},
"_agent01_ok": {
"type": "boolean",
"description": "Agent01 Ok"
},
"_agent02_ok": {
"type": "boolean",
"description": "Agent02 Ok"
},
"_asset01_ok": {
"type": "boolean",
"description": "Asset01 Ok"
},
"return_this": {
"type": "boolean",
"description": "Return This"
},
"_validate_form": {
"type": "boolean",
"description": "Validate Form"
},
"_validate_updates": {
"type": "boolean",
"description": "Validate Updates"
},
"attachments": {
"type": "array",
"items": {
"type": "object",
"properties": {
"third_party_id": {
"type": "string"
},
"link": {
"type": "string"
},
"content_type": {
"type": "string"
},
"last_updated": {
"type": "string"
},
"id": {
"type": "integer"
},
"filename": {
"type": "string"
},
"datecreated": {
"type": "string"
},
"note": {
"type": "string"
},
"filesize": {
"type": "integer"
},
"type": {
"type": "integer"
},
"unique_id": {
"type": "integer"
},
"desc": {
"type": "string"
},
"isimage": {
"type": "boolean"
},
"data": {
"type": "string"
},
"ticket_id": {
"type": "integer"
},
"action_id": {
"type": "integer"
},
"outcome_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"attachmentaction_id": {
"type": "integer"
},
"_canupdate": {
"type": "boolean"
},
"guid": {
"type": "string"
},
"image_upload_id": {
"type": "integer"
},
"image_upload_key": {
"type": "string"
},
"file": {
"type": "string"
},
"_enduserportalpdfprint": {
"type": "boolean"
},
"anon_outcomeid": {
"type": "integer"
},
"has_scanned": {
"type": "boolean"
},
"_warning": {
"type": "string"
},
"_is_new_version": {
"type": "boolean"
},
"parent_name": {
"type": "string"
},
"parent_desc": {
"type": "string"
},
"version_count": {
"type": "integer"
},
"_alreadyuploaded": {
"type": "boolean"
},
"copy_from_id": {
"type": "integer"
},
"new_external_link": {
"type": "object"
},
"_match_thirdparty_id": {
"type": "string"
},
"_match_additional_id": {
"type": "string"
},
"_match_integration_id": {
"type": "integer"
},
"_match_integration_name": {
"type": "string"
},
"import_details_id": {
"type": "integer"
},
"external_links": {
"type": "array"
},
"access_control": {
"type": "array"
},
"_start_transcription": {
"type": "boolean"
},
"_transcription_started": {
"type": "boolean"
},
"_transcription_is_new_action": {
"type": "boolean"
},
"showforusers": {
"type": "boolean"
},
"showonchild": {
"type": "boolean"
},
"showonrelated": {
"type": "boolean"
},
"data_base64": {
"type": "string"
},
"download_url": {
"type": "string"
},
"third_party_token": {
"type": "string"
},
"already_posted": {
"type": "boolean"
},
"faultid": {
"type": "integer"
},
"_isimport": {
"type": "boolean"
},
"_importtype": {
"type": "string"
},
"s3url": {
"type": "string"
},
"att_link": {
"type": "string"
},
"child_count": {
"type": "integer"
},
"parent_id": {
"type": "integer"
},
"linked_version_id": {
"type": "integer"
},
"allow_anon_upload": {
"type": "boolean"
},
"tickettype_id": {
"type": "integer"
},
"tickettype_guid": {
"type": "string"
},
"validate_guid": {
"type": "string"
},
"import_parentid": {
"type": "string"
},
"folder_hierarchy": {
"type": "string"
},
"access_control_level": {
"type": "integer"
},
"is_s3": {
"type": "boolean"
}
}
},
"description": "The attachments value"
},
"documents": {
"type": "array",
"items": {
"type": "object",
"properties": {
"third_party_id": {
"type": "string"
},
"link": {
"type": "string"
},
"content_type": {
"type": "string"
},
"last_updated": {
"type": "string"
},
"id": {
"type": "integer"
},
"filename": {
"type": "string"
},
"datecreated": {
"type": "string"
},
"note": {
"type": "string"
},
"filesize": {
"type": "integer"
},
"type": {
"type": "integer"
},
"unique_id": {
"type": "integer"
},
"desc": {
"type": "string"
},
"isimage": {
"type": "boolean"
},
"data": {
"type": "string"
},
"ticket_id": {
"type": "integer"
},
"action_id": {
"type": "integer"
},
"outcome_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"attachmentaction_id": {
"type": "integer"
},
"_canupdate": {
"type": "boolean"
},
"guid": {
"type": "string"
},
"image_upload_id": {
"type": "integer"
},
"image_upload_key": {
"type": "string"
},
"file": {
"type": "string"
},
"_enduserportalpdfprint": {
"type": "boolean"
},
"anon_outcomeid": {
"type": "integer"
},
"has_scanned": {
"type": "boolean"
},
"_warning": {
"type": "string"
},
"_is_new_version": {
"type": "boolean"
},
"parent_name": {
"type": "string"
},
"parent_desc": {
"type": "string"
},
"version_count": {
"type": "integer"
},
"_alreadyuploaded": {
"type": "boolean"
},
"copy_from_id": {
"type": "integer"
},
"new_external_link": {
"type": "object"
},
"_match_thirdparty_id": {
"type": "string"
},
"_match_additional_id": {
"type": "string"
},
"_match_integration_id": {
"type": "integer"
},
"_match_integration_name": {
"type": "string"
},
"import_details_id": {
"type": "integer"
},
"external_links": {
"type": "array"
},
"access_control": {
"type": "array"
},
"_start_transcription": {
"type": "boolean"
},
"_transcription_started": {
"type": "boolean"
},
"_transcription_is_new_action": {
"type": "boolean"
},
"showforusers": {
"type": "boolean"
},
"showonchild": {
"type": "boolean"
},
"showonrelated": {
"type": "boolean"
},
"data_base64": {
"type": "string"
},
"download_url": {
"type": "string"
},
"third_party_token": {
"type": "string"
},
"already_posted": {
"type": "boolean"
},
"faultid": {
"type": "integer"
},
"_isimport": {
"type": "boolean"
},
"_importtype": {
"type": "string"
},
"s3url": {
"type": "string"
},
"att_link": {
"type": "string"
},
"child_count": {
"type": "integer"
},
"parent_id": {
"type": "integer"
},
"linked_version_id": {
"type": "integer"
},
"allow_anon_upload": {
"type": "boolean"
},
"tickettype_id": {
"type": "integer"
},
"tickettype_guid": {
"type": "string"
},
"validate_guid": {
"type": "string"
},
"import_parentid": {
"type": "string"
},
"folder_hierarchy": {
"type": "string"
},
"access_control_level": {
"type": "integer"
},
"is_s3": {
"type": "boolean"
}
}
},
"description": "The documents value"
},
"popup_notes": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"client_id": {
"type": "integer"
},
"site_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"date_created": {
"type": "string"
},
"note": {
"type": "string"
},
"dismissable": {
"type": "boolean"
},
"read_status": {
"type": "integer"
},
"displaymodal": {
"type": "boolean"
},
"displayhtml": {
"type": "boolean"
},
"limitdaterange": {
"type": "boolean"
},
"startdate": {
"type": "string"
},
"enddate": {
"type": "string"
},
"_warning": {
"type": "string"
}
}
},
"description": "Popup Notes"
},
"current_action_type": {
"type": "string",
"description": "Current Action Type"
},
"current_action_name": {
"type": "string",
"description": "Current Action Name"
},
"_ispreview": {
"type": "boolean",
"description": "The ispreview value"
},
"assets": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"changeguid": {
"type": "string"
},
"intent": {
"type": "string"
},
"inventory_number": {
"type": "string"
},
"key_field": {
"type": "string"
},
"key_field2": {
"type": "string"
},
"key_field3": {
"type": "string"
},
"client_id": {
"type": "integer"
},
"client_name": {
"type": "string"
},
"site_id": {
"type": "integer"
},
"site_name": {
"type": "string"
},
"business_owner_id": {
"type": "integer"
},
"business_owner_name": {
"type": "string"
},
"business_owner_site": {
"type": "string"
},
"business_owner_client": {
"type": "string"
},
"business_owner_cab_id": {
"type": "integer"
},
"business_owner_cab_name": {
"type": "string"
},
"username": {
"type": "string"
},
"technical_owner_id": {
"type": "integer"
},
"technical_owner_name": {
"type": "string"
},
"technical_owner_cab_id": {
"type": "integer"
},
"technical_owner_cab_name": {
"type": "string"
},
"intune_default_site": {
"type": "integer"
},
"assettype_id": {
"type": "integer"
},
"assettype_name": {
"type": "string"
},
"colour": {
"type": "string"
},
"icon": {
"type": "string"
},
"warranty_end": {
"type": "string"
},
"inactive": {
"type": "boolean"
},
"is_primary_asset": {
"type": "boolean"
},
"parent_id": {
"type": "integer"
},
"lansweeper_parent_id": {
"type": "string"
},
"child_id": {
"type": "integer"
},
"sibling_id": {
"type": "boolean"
},
"contract_value": {
"type": "number"
},
"contract_ref": {
"type": "string"
},
"contract_id": {
"type": "integer"
},
"supplier_id": {
"type": "integer"
},
"supplier_name": {
"type": "string"
},
"manufacturer_id": {
"type": "integer"
},
"manufacturer_name": {
"type": "string"
},
"supplier_contract_id": {
"type": "integer"
},
"supplier_contract_ref": {
"type": "string"
},
"supplier_sla_id": {
"type": "integer"
},
"supplier_priority_id": {
"type": "integer"
},
"fields": {
"type": "array"
},
"customfields": {
"type": "array"
},
"relationship_id": {
"type": "integer"
},
"default_contract_value": {
"type": "number"
},
"itemstock_id": {
"type": "integer"
},
"item_id": {
"type": "integer"
},
"stock_date": {
"type": "string"
},
"non_consignable": {
"type": "boolean"
},
"reserved_salesorder_id": {
"type": "integer"
},
"reserved_salesorder_line_id": {
"type": "integer"
},
"matching_field": {
"type": "string"
},
"is_auto_picking_asset_tag": {
"type": "boolean"
},
"device42_id": {
"type": "integer"
},
"device42_url": {
"type": "string"
},
"related_services": {
"type": "string"
},
"technical_owner": {
"type": "string"
},
"business_owner": {
"type": "string"
},
"primary_asset_chart_json": {
"type": "string"
},
"criticality": {
"type": "integer"
},
"service_id": {
"type": "integer"
},
"key": {
"type": "integer"
},
"table": {
"type": "integer"
},
"use": {
"type": "string"
},
"device_number": {
"type": "integer"
},
"assettype_guid": {
"type": "string"
},
"owning_portfolio_name": {
"type": "string"
},
"owning_service_name": {
"type": "string"
},
"owning_businessapp_name": {
"type": "string"
},
"owning_ci_name": {
"type": "string"
},
"warranty_start": {
"type": "string"
},
"labour_warranty_start": {
"type": "string"
},
"labour_warranty_end": {
"type": "string"
},
"parent_guid": {
"type": "string"
},
"child_guid": {
"type": "string"
},
"status_id": {
"type": "integer"
},
"status_name": {
"type": "string"
},
"third_party_id": {
"type": "integer"
},
"sla_name": {
"type": "string"
},
"priority_name": {
"type": "string"
},
"latest_contract_ref": {
"type": "string"
},
"sequence": {
"type": "integer"
},
"ncentral_url": {
"type": "string"
},
"ncentral_remote_url": {
"type": "string"
},
"contract_end_date": {
"type": "string"
},
"atera_id": {
"type": "string"
},
"automate_id": {
"type": "integer"
},
"automate_url": {
"type": "string"
},
"connectwise_control_url": {
"type": "string"
},
"ninjarmm_id": {
"type": "integer"
},
"ninja_url": {
"type": "string"
},
"ninja_remote_url": {
"type": "string"
},
"syncro_url": {
"type": "string"
},
"syncroid": {
"type": "integer"
},
"itglue_url": {
"type": "string"
},
"defaultsequence": {
"type": "integer"
},
"service_ids": {
"type": "string"
},
"bulkcreated": {
"type": "boolean"
},
"bulkbillingperiod": {
"type": "integer"
},
"asset_field": {
"type": "string"
},
"datto_alternate_id": {
"type": "integer"
},
"syncro_id": {
"type": "string"
},
"domotz_id": {
"type": "string"
},
"snow_id": {
"type": "integer"
},
"passportal_id": {
"type": "integer"
},
"auvik_device_id": {
"type": "string"
},
"auvik_url": {
"type": "string"
},
"allowallstatus": {
"type": "boolean"
},
"allowed_status": {
"type": "array"
},
"allowallcustombuttons": {
"type": "boolean"
},
"allowed_custombuttons": {
"type": "array"
},
"datto_id": {
"type": "string"
},
"addigy_id": {
"type": "string"
},
"liongard_url": {
"type": "string"
},
"liongard_environmnet_id": {
"type": "integer"
},
"liongard_id": {
"type": "string"
},
"kaseya_id": {
"type": "string"
},
"iskaseyaagent": {
"type": "boolean"
},
"kaseyavsa_url": {
"type": "string"
},
"addigy_url": {
"type": "string"
},
"teamviewerid": {
"type": "string"
},
"serialization_user": {
"type": "integer"
},
"zabbix_id": {
"type": "string"
},
"zabbix_url": {
"type": "string"
},
"stockbin_name": {
"type": "string"
},
"issue_consignment_line_id": {
"type": "integer"
},
"item_name": {
"type": "string"
},
"datto_url": {
"type": "string"
},
"ncentral_details_id": {
"type": "integer"
},
"nable_id": {
"type": "string"
},
"connectwisecontrolid": {
"type": "string"
},
"_isimport": {
"type": "boolean"
},
"_importtype": {
"type": "string"
},
"workspace_id": {
"type": "string"
},
"workspace_url": {
"type": "string"
},
"intune_id": {
"type": "string"
},
"supplier_purchasedate": {
"type": "string"
},
"logicmonitor_id": {
"type": "string"
},
"barracudarmm_id": {
"type": "string"
},
"sla_id": {
"type": "integer"
},
"priority_id": {
"type": "integer"
},
"icinga_id": {
"type": "string"
},
"related_service_name": {
"type": "string"
},
"related_service_count": {
"type": "integer"
},
"connectwisermm_id": {
"type": "string"
},
"xensam_id": {
"type": "string"
},
"asset_type_priority": {
"type": "integer"
},
"snipeit_id": {
"type": "string"
},
"prometheus_id": {
"type": "string"
},
"dynatrace_id": {
"type": "string"
},
"vmworkspace_id": {
"type": "string"
},
"tanium_id": {
"type": "string"
},
"tenable_id": {
"type": "string"
},
"kandji_id": {
"type": "string"
},
"criticality_description": {
"type": "string"
},
"auvik_id": {
"type": "string"
},
"is_template": {
"type": "boolean"
},
"aws_id": {
"type": "string"
},
"manageengine_id": {
"type": "string"
},
"manageengine_customer_id": {
"type": "string"
},
"lastchangeofvaluedate": {
"type": "string"
},
"commissiondate": {
"type": "string"
},
"first_user_id": {
"type": "integer"
},
"changebackupexists": {
"type": "boolean"
},
"_isbatch": {
"type": "boolean"
},
"virima_id": {
"type": "string"
},
"service_guid": {
"type": "string"
},
"service_name": {
"type": "string"
},
"lansweeperid": {
"type": "string"
},
"eracent_id": {
"type": "string"
},
"changehistory_last_updated": {
"type": "string"
},
"changehistory_updated_by": {
"type": "string"
},
"changehistory_created_by": {
"type": "string"
},
"changehistory_created_date": {
"type": "string"
},
"auto_link": {
"type": "boolean"
},
"impact_statement": {
"type": "string"
},
"activity_statement": {
"type": "string"
},
"raynet_id": {
"type": "string"
},
"armis_id": {
"type": "string"
},
"kaseyavsax_id": {
"type": "string"
},
"diagram_field1": {
"type": "string"
},
"diagram_field2": {
"type": "string"
},
"diagram_field3": {
"type": "string"
},
"ci_type": {
"type": "integer"
},
"manually_linked_ticket": {
"type": "boolean"
},
"_importtypeid": {
"type": "integer"
},
"_importthirdpartyid": {
"type": "string"
},
"new_external_link": {
"type": "object"
},
"import_details_id": {
"type": "integer"
},
"_isupdateimport": {
"type": "boolean"
},
"_match_thirdparty_id": {
"type": "string"
},
"_match_integration_id": {
"type": "integer"
},
"_match_integration_name": {
"type": "string"
},
"_match_integration_button_caption": {
"type": "string"
},
"_match_integration_button_url": {
"type": "string"
},
"_match_integration_button_icon": {
"type": "string"
}
}
},
"description": "The assets value"
},
"nochangesequpdate": {
"type": "boolean",
"description": "The nochangesequpdate value"
},
"_reclose": {
"type": "boolean",
"description": "The reclose value"
},
"_reclose_oid": {
"type": "integer",
"format": "int32",
"description": "Reclose Oid"
},
"_recover": {
"type": "boolean",
"description": "The recover value"
},
"email_start_tag_override": {
"type": "string",
"description": "Email Start Tag Override"
},
"email_end_tag_override": {
"type": "string",
"description": "Email End Tag Override"
},
"follower_count": {
"type": "integer",
"format": "int32",
"description": "Follower Count"
},
"contact_address": {
"type": "object",
"description": "Contact Address"
},
"chat_id": {
"type": "integer",
"format": "int32",
"description": "Chat Id"
},
"actioncode": {
"type": "integer",
"format": "int32",
"description": "The actioncode value"
},
"clone_count": {
"type": "integer",
"format": "int32",
"description": "Clone Count"
},
"copy_milestone": {
"type": "boolean",
"description": "Copy Milestone"
},
"todo_count": {
"type": "integer",
"format": "int32",
"description": "Todo Count"
},
"todo_list": {
"type": "array",
"items": {
"type": "object",
"properties": {
"ticket_id": {
"type": "integer"
},
"id": {
"type": "integer"
},
"done": {
"type": "boolean"
},
"done_by_id": {
"type": "integer"
},
"done_by_name": {
"type": "string"
},
"text": {
"type": "string"
},
"start_date": {
"type": "string"
},
"end_date": {
"type": "string"
},
"actual_start": {
"type": "string"
},
"actual_end": {
"type": "string"
},
"sequence": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"addedby": {
"type": "integer"
},
"group_id": {
"type": "integer"
},
"group_name": {
"type": "string"
},
"group_seq": {
"type": "integer"
}
}
},
"description": "Todo List"
},
"service_count": {
"type": "integer",
"format": "int32",
"description": "Service Count"
},
"businessapp_count": {
"type": "integer",
"format": "int32",
"description": "Businessapp Count"
},
"unsubscribedfromserviceid": {
"type": "integer",
"format": "int32",
"description": "The unsubscribedfromserviceid value"
},
"is_project": {
"type": "boolean",
"description": "Is Project"
},
"items_issued_count": {
"type": "integer",
"format": "int32",
"description": "Items Issued Count"
},
"items_issued": {
"type": "array",
"items": {
"type": "object",
"properties": {
"ticket_id": {
"type": "integer"
},
"id": {
"type": "integer"
},
"item_id": {
"type": "integer"
},
"quantity": {
"type": "number"
},
"quantity_shipped": {
"type": "number"
},
"unit": {
"type": "integer"
},
"costprice": {
"type": "number"
},
"price": {
"type": "number"
},
"status": {
"type": "string"
},
"date_shipped": {
"type": "string"
},
"note": {
"type": "string"
},
"note2": {
"type": "string"
},
"name": {
"type": "string"
},
"supplier_part_code": {
"type": "string"
},
"stocklocation_id": {
"type": "integer"
},
"stocklocation_name": {
"type": "string"
},
"quantity_in_stock": {
"type": "number"
},
"asset_number": {
"type": "integer"
},
"asset_site": {
"type": "integer"
},
"warranty_reported": {
"type": "boolean"
},
"selected": {
"type": "boolean"
},
"stock_adjusted_already": {
"type": "boolean"
},
"cost_centre": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"assetgroup_name": {
"type": "string"
},
"assettype_id": {
"type": "integer"
},
"assettype_name": {
"type": "string"
},
"supplier_name": {
"type": "string"
},
"tax": {
"type": "number"
},
"item_tax_code": {
"type": "integer"
},
"item_taxable": {
"type": "boolean"
},
"item_generic": {
"type": "integer"
},
"item_recurring": {
"type": "boolean"
},
"item_internal_reference": {
"type": "string"
},
"item_external_reference": {
"type": "string"
},
"item_tax_name": {
"type": "string"
},
"net_total": {
"type": "number"
},
"total_price": {
"type": "number"
},
"total_tax": {
"type": "number"
},
"total_net_total": {
"type": "number"
},
"consignment_ids": {
"type": "array"
},
"asset_id": {
"type": "integer"
},
"from_order_id": {
"type": "integer"
},
"from_order_line": {
"type": "integer"
},
"reserved_assets": {
"type": "array"
},
"inventory_number": {
"type": "string"
},
"stockbin_id": {
"type": "integer"
},
"asset_type_matching_field_name": {
"type": "string"
},
"_warning": {
"type": "string"
},
"budgettype_id": {
"type": "integer"
},
"serialise_only_one": {
"type": "boolean"
},
"recurringinvoice_id": {
"type": "integer"
},
"dont_track_stock": {
"type": "boolean"
}
}
},
"description": "Items Issued"
},
"item_issued": {
"type": "object",
"description": "Item Issued"
},
"project_items_issued": {
"type": "array",
"items": {
"type": "object",
"properties": {
"ticket_id": {
"type": "integer"
},
"id": {
"type": "integer"
},
"item_id": {
"type": "integer"
},
"quantity": {
"type": "number"
},
"quantity_shipped": {
"type": "number"
},
"unit": {
"type": "integer"
},
"costprice": {
"type": "number"
},
"price": {
"type": "number"
},
"status": {
"type": "string"
},
"date_shipped": {
"type": "string"
},
"note": {
"type": "string"
},
"note2": {
"type": "string"
},
"name": {
"type": "string"
},
"supplier_part_code": {
"type": "string"
},
"stocklocation_id": {
"type": "integer"
},
"stocklocation_name": {
"type": "string"
},
"quantity_in_stock": {
"type": "number"
},
"asset_number": {
"type": "integer"
},
"asset_site": {
"type": "integer"
},
"warranty_reported": {
"type": "boolean"
},
"selected": {
"type": "boolean"
},
"stock_adjusted_already": {
"type": "boolean"
},
"cost_centre": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"assetgroup_name": {
"type": "string"
},
"assettype_id": {
"type": "integer"
},
"assettype_name": {
"type": "string"
},
"supplier_name": {
"type": "string"
},
"tax": {
"type": "number"
},
"item_tax_code": {
"type": "integer"
},
"item_taxable": {
"type": "boolean"
},
"item_generic": {
"type": "integer"
},
"item_recurring": {
"type": "boolean"
},
"item_internal_reference": {
"type": "string"
},
"item_external_reference": {
"type": "string"
},
"item_tax_name": {
"type": "string"
},
"net_total": {
"type": "number"
},
"total_price": {
"type": "number"
},
"total_tax": {
"type": "number"
},
"total_net_total": {
"type": "number"
},
"consignment_ids": {
"type": "array"
},
"asset_id": {
"type": "integer"
},
"from_order_id": {
"type": "integer"
},
"from_order_line": {
"type": "integer"
},
"reserved_assets": {
"type": "array"
},
"inventory_number": {
"type": "string"
},
"stockbin_id": {
"type": "integer"
},
"asset_type_matching_field_name": {
"type": "string"
},
"_warning": {
"type": "string"
},
"budgettype_id": {
"type": "integer"
},
"serialise_only_one": {
"type": "boolean"
},
"recurringinvoice_id": {
"type": "integer"
},
"dont_track_stock": {
"type": "boolean"
}
}
},
"description": "Project Items Issued"
},
"quotation_count": {
"type": "integer",
"format": "int32",
"description": "Quotation Count"
},
"salesorder_count": {
"type": "integer",
"format": "int32",
"description": "Salesorder Count"
},
"purchaseorder_count": {
"type": "integer",
"format": "int32",
"description": "Purchaseorder Count"
},
"invoice_line_count": {
"type": "integer",
"format": "int32",
"description": "Invoice Line Count"
},
"third_party_client_id": {
"type": "string",
"description": "Third Party Client Id"
},
"_refreshresponse": {
"type": "boolean",
"description": "The refreshresponse value"
},
"_isimport": {
"type": "boolean",
"description": "The isimport value"
},
"_isalert": {
"type": "boolean",
"description": "The isalert value"
},
"_novalidate": {
"type": "boolean",
"description": "The novalidate value"
},
"is_closure_reminder_closure": {
"type": "boolean",
"description": "Is Closure Reminder Closure"
},
"is_slahold_reminder_closure": {
"type": "boolean",
"description": "Is Slahold Reminder Closure"
},
"_importid": {
"type": "integer",
"format": "int32",
"description": "The importid value"
},
"sendtopagerduty": {
"type": "boolean",
"description": "The sendtopagerduty value"
},
"splunkurl": {
"type": "string",
"description": "The splunkurl value"
},
"splunksearch": {
"type": "string",
"description": "The splunksearch value"
},
"budgettype_id": {
"type": "integer",
"format": "int32",
"description": "Budgettype Id"
},
"budgettype_name": {
"type": "string",
"description": "Budgettype Name"
},
"budgets": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"ticket_id": {
"type": "integer"
},
"budgettype_id": {
"type": "integer"
},
"budgettype_name": {
"type": "string"
},
"hours": {
"type": "number"
},
"days": {
"type": "number"
},
"rate": {
"type": "number"
},
"rate_days": {
"type": "number"
},
"money": {
"type": "number"
},
"estimated_hours": {
"type": "number"
},
"estimated_days": {
"type": "number"
},
"estimated_money": {
"type": "number"
},
"actual_hours": {
"type": "number"
},
"actual_days": {
"type": "number"
},
"actual_money": {
"type": "number"
},
"scheduled_hours": {
"type": "number"
},
"scheduled_days": {
"type": "number"
},
"scheduled_value": {
"type": "number"
},
"toschedule_hours": {
"type": "number"
},
"toschedule_days": {
"type": "number"
},
"toschedule_value": {
"type": "number"
},
"remaining_hours": {
"type": "number"
},
"remaining_days": {
"type": "number"
},
"remaining_value": {
"type": "number"
},
"quoteline_id": {
"type": "integer"
},
"_warning": {
"type": "string"
}
}
},
"description": "The budgets value"
},
"process_ai": {
"type": "boolean",
"description": "Process Ai"
},
"send_remoteinvite": {
"type": "boolean",
"description": "Send Remoteinvite"
},
"invite_emaillist": {
"type": "string",
"description": "Invite Emaillist"
},
"third_party_call_id": {
"type": "string",
"description": "Third Party Call Id"
},
"remotetechid": {
"type": "integer",
"format": "int32",
"description": "The remotetechid value"
},
"linkremotesession": {
"type": "boolean",
"description": "The linkremotesession value"
},
"remotesessionid": {
"type": "integer",
"format": "int32",
"description": "The remotesessionid value"
},
"utcoffset": {
"type": "number",
"format": "double",
"description": "The utcoffset value"
},
"form_id": {
"type": "string",
"description": "Form Id"
},
"database_lookup_result": {
"type": "object",
"description": "Database Lookup Result"
},
"azure_tenants": {
"type": "string",
"description": "Azure Tenants"
},
"azure_tenants_name": {
"type": "string",
"description": "Azure Tenants Name"
},
"_warning": {
"type": "string",
"description": "The warning value"
},
"_warning_is_error": {
"type": "string",
"description": "Warning Is Error"
},
"close_unassigned": {
"type": "boolean",
"description": "Close Unassigned"
},
"canbechild": {
"type": "boolean",
"description": "The canbechild value"
},
"_changefreeze01_ok": {
"type": "boolean",
"description": "Changefreeze01 Ok"
},
"_maintenance01_ok": {
"type": "boolean",
"description": "Maintenance01 Ok"
},
"_maintenancesuggest01_ok": {
"type": "boolean",
"description": "Maintenancesuggest01 Ok"
},
"_force": {
"type": "boolean",
"description": "The force value"
},
"_ticketclash01_ok": {
"type": "boolean",
"description": "Ticketclash01 Ok"
},
"_milestonedate01_ok": {
"type": "boolean",
"description": "Milestonedate01 Ok"
},
"_ignoremilestonedates": {
"type": "boolean",
"description": "The ignoremilestonedates value"
},
"locked": {
"type": "boolean",
"description": "The locked value"
},
"has_related": {
"type": "boolean",
"description": "Has Related"
},
"pagerdutyeragent": {
"type": "integer",
"format": "int32",
"description": "The pagerdutyeragent value"
},
"elapsed_response_hours": {
"type": "number",
"format": "double",
"description": "Elapsed Response Hours"
},
"elapsed_resolution_hours": {
"type": "number",
"format": "double",
"description": "Elapsed Resolution Hours"
},
"sla_start_date": {
"type": "string",
"format": "date-time",
"description": "Sla Start Date"
},
"_print_generate": {
"type": "boolean",
"description": "Print Generate"
},
"printhtml": {
"type": "string",
"description": "The printhtml value"
},
"pdf_attachment_id": {
"type": "integer",
"format": "int32",
"description": "Pdf Attachment Id"
},
"journeys": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"unum": {
"type": "integer"
},
"faultid": {
"type": "integer"
},
"actionnumber": {
"type": "integer"
},
"description": {
"type": "string"
},
"startdate": {
"type": "string"
},
"enddate": {
"type": "string"
},
"startodometer": {
"type": "number"
},
"endodometer": {
"type": "number"
},
"vehicle": {
"type": "string"
},
"startgps": {
"type": "number"
},
"endgps": {
"type": "number"
},
"datereimbursed": {
"type": "string"
},
"dateinvoicedmileage": {
"type": "string"
},
"dateinvoicedtraveltime": {
"type": "string"
},
"ihidmileage": {
"type": "integer"
},
"ihidtraveltime": {
"type": "integer"
},
"invoiceable": {
"type": "boolean"
},
"type": {
"type": "integer"
},
"_warning": {
"type": "string"
}
}
},
"description": "The journeys value"
},
"devops_agent": {
"type": "string",
"description": "Devops Agent"
},
"_dontupdate_devops": {
"type": "boolean",
"description": "Dontupdate Devops"
},
"category_note_1": {
"type": "string",
"description": "Category Note 1"
},
"category_user_note_1": {
"type": "string",
"description": "Category User Note 1"
},
"category_include_note_1": {
"type": "boolean",
"description": "Category Include Note 1"
},
"category_itil_1": {
"type": "integer",
"format": "int32",
"description": "Category Itil 1"
},
"category_note_2": {
"type": "string",
"description": "Category Note 2"
},
"category_user_note_2": {
"type": "string",
"description": "Category User Note 2"
},
"category_include_note_2": {
"type": "boolean",
"description": "Category Include Note 2"
},
"category_itil_2": {
"type": "integer",
"format": "int32",
"description": "Category Itil 2"
},
"category_note_3": {
"type": "string",
"description": "Category Note 3"
},
"category_user_note_3": {
"type": "string",
"description": "Category User Note 3"
},
"category_include_note_3": {
"type": "boolean",
"description": "Category Include Note 3"
},
"category_itil_3": {
"type": "integer",
"format": "int32",
"description": "Category Itil 3"
},
"category_note_4": {
"type": "string",
"description": "Category Note 4"
},
"category_user_note_4": {
"type": "string",
"description": "Category User Note 4"
},
"category_include_note_4": {
"type": "boolean",
"description": "Category Include Note 4"
},
"category_itil_4": {
"type": "integer",
"format": "int32",
"description": "Category Itil 4"
},
"devops_comment_count": {
"type": "integer",
"format": "int32",
"description": "Devops Comment Count"
},
"_iszapier": {
"type": "boolean",
"description": "The iszapier value"
},
"_find_user_from_reportedby": {
"type": "boolean",
"description": "Find User From Reportedby"
},
"ncentral_ticketid": {
"type": "string",
"description": "Ncentral Ticketid"
},
"_isnotify": {
"type": "boolean",
"description": "The isnotify value"
},
"created_from_action_id": {
"type": "integer",
"format": "int32",
"description": "Created From Action Id"
},
"created_from_action_name": {
"type": "string",
"description": "Created From Action Name"
},
"createacknowledgement": {
"type": "boolean",
"description": "The createacknowledgement value"
},
"your_vote": {
"type": "integer",
"format": "int32",
"description": "Your Vote"
},
"your_vote_comment": {
"type": "string",
"description": "Your Vote Comment"
},
"donotapplytemplateintheapi": {
"type": "boolean",
"description": "The donotapplytemplateintheapi value"
},
"_create_outstanding_appointments": {
"type": "boolean",
"description": "Create Outstanding Appointments"
},
"_create_outstanding_appointment_email": {
"type": "boolean",
"description": "Create Outstanding Appointment Email"
},
"scomalertstate": {
"type": "integer",
"format": "int32",
"description": "The scomalertstate value"
},
"orionalertid": {
"type": "integer",
"format": "int32",
"description": "The orionalertid value"
},
"orionalertactiveid": {
"type": "integer",
"format": "int32",
"description": "The orionalertactiveid value"
},
"orionacknowledgestate": {
"type": "integer",
"format": "int32",
"description": "The orionacknowledgestate value"
},
"orionclosestate": {
"type": "integer",
"format": "int32",
"description": "The orionclosestate value"
},
"orionacknowledgedby": {
"type": "integer",
"format": "int32",
"description": "The orionacknowledgedby value"
},
"orionacknowledgedate": {
"type": "string",
"format": "date-time",
"description": "The orionacknowledgedate value"
},
"_acknowledgealert": {
"type": "boolean",
"description": "The acknowledgealert value"
},
"orionacknowledgenote": {
"type": "string",
"description": "The orionacknowledgenote value"
},
"orionacknowledgedbyname": {
"type": "string",
"description": "The orionacknowledgedbyname value"
},
"orionalertname": {
"type": "string",
"description": "The orionalertname value"
},
"servicenow_id": {
"type": "string",
"description": "Servicenow Id"
},
"third_party_parent_id": {
"type": "string",
"description": "Third Party Parent Id"
},
"third_party_problem_id": {
"type": "string",
"description": "Third Party Problem Id"
},
"opened_by": {
"type": "string",
"description": "Opened By"
},
"resolved_by": {
"type": "string",
"description": "Resolved By"
},
"sendtosplunkoncall": {
"type": "boolean",
"description": "The sendtosplunkoncall value"
},
"splunkoncalltarget": {
"type": "integer",
"format": "int32",
"description": "The splunkoncalltarget value"
},
"splunkoncalltarget_id": {
"type": "string",
"description": "Splunkoncalltarget Id"
},
"splunkoncall_id": {
"type": "string",
"description": "Splunkoncall Id"
},
"splunkoncallurl": {
"type": "string",
"description": "The splunkoncallurl value"
},
"splunkoncallstatus": {
"type": "integer",
"format": "int32",
"description": "The splunkoncallstatus value"
},
"connectwise_id": {
"type": "integer",
"format": "int32",
"description": "Connectwise Id"
},
"connectwise_project_id": {
"type": "integer",
"format": "int32",
"description": "Connectwise Project Id"
},
"prepay_balance_hours": {
"type": "number",
"format": "double",
"description": "Prepay Balance Hours"
},
"prepay_balance_amount": {
"type": "number",
"format": "double",
"description": "Prepay Balance Amount"
},
"servicenow_number": {
"type": "string",
"description": "Servicenow Number"
},
"parent_ticket_type_name": {
"type": "string",
"description": "Parent Ticket Type Name"
},
"createdfrom_ticket_type_name": {
"type": "string",
"description": "Createdfrom Ticket Type Name"
},
"clonedfrom_ticket_type_name": {
"type": "string",
"description": "Clonedfrom Ticket Type Name"
},
"autotask_id": {
"type": "integer",
"format": "int32",
"description": "Autotask Id"
},
"autotask_number": {
"type": "string",
"description": "Autotask Number"
},
"atera_alert_id": {
"type": "integer",
"format": "int32",
"description": "Atera Alert Id"
},
"syncro_alert_id": {
"type": "integer",
"format": "int32",
"description": "Syncro Alert Id"
},
"laststatuschangestatus": {
"type": "integer",
"format": "int32",
"description": "The laststatuschangestatus value"
},
"laststatuschangestatusdate": {
"type": "string",
"format": "date-time",
"description": "The laststatuschangestatusdate value"
},
"mark_as_read_only": {
"type": "boolean",
"description": "Mark As Read Only"
},
"audit_log": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"ticket_id": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"date": {
"type": "string"
},
"value": {
"type": "string"
},
"to": {
"type": "string"
},
"from": {
"type": "string"
},
"table_name": {
"type": "string"
},
"id1": {
"type": "integer"
},
"id2": {
"type": "integer"
},
"clientid": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"actoutcome": {
"type": "string"
},
"user_id": {
"type": "integer"
},
"username": {
"type": "string"
},
"datetime_to": {
"type": "string"
},
"datetime_from": {
"type": "string"
},
"_redact": {
"type": "boolean"
},
"guid": {
"type": "string"
}
}
},
"description": "Audit Log"
},
"meraki_device": {
"type": "string",
"description": "Meraki Device"
},
"meraki_alert_type": {
"type": "string",
"description": "Meraki Alert Type"
},
"matched_rules": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"fault_id": {
"type": "integer"
},
"rule_id": {
"type": "integer"
},
"rule_sequence": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"popupmsg": {
"type": "string"
},
"pop_up_msg_is_html": {
"type": "boolean"
},
"pop_up_msg_modal": {
"type": "boolean"
}
}
},
"description": "Matched Rules"
},
"powershell_script_count": {
"type": "integer",
"format": "int32",
"description": "Powershell Script Count"
},
"devops_workitem_count": {
"type": "integer",
"format": "int32",
"description": "Devops Workitem Count"
},
"ninja_alert_id": {
"type": "string",
"description": "Ninja Alert Id"
},
"ninja_device_id": {
"type": "integer",
"format": "int32",
"description": "Ninja Device Id"
},
"usertype": {
"type": "integer",
"format": "int32",
"description": "The usertype value"
},
"actionworkflowset": {
"type": "boolean",
"description": "The actionworkflowset value"
},
"isbillable": {
"type": "boolean",
"description": "The isbillable value"
},
"itemsarebillable": {
"type": "boolean",
"description": "The itemsarebillable value"
},
"childrenlefttocreate": {
"type": "boolean",
"description": "The childrenlefttocreate value"
},
"who": {
"type": "string",
"description": "The who value"
},
"resourcetype_id": {
"type": "integer",
"format": "int32",
"description": "Resourcetype Id"
},
"resourcetype_name": {
"type": "string",
"description": "Resourcetype Name"
},
"resource_booking_type": {
"type": "integer",
"format": "int32",
"description": "Resource Booking Type"
},
"resource_booking_timeslot": {
"type": "string",
"format": "date-time",
"description": "Resource Booking Timeslot"
},
"resource_booking_asset": {
"type": "integer",
"format": "int32",
"description": "Resource Booking Asset"
},
"matched_rule_ids": {
"type": "string",
"description": "Matched Rule Ids"
},
"forceruleupdate": {
"type": "boolean",
"description": "The forceruleupdate value"
},
"teams_user_id": {
"type": "string",
"description": "Teams User Id"
},
"_isteams": {
"type": "boolean",
"description": "The isteams value"
},
"faultapprovalfailed": {
"type": "boolean",
"description": "The faultapprovalfailed value"
},
"article_description": {
"type": "string",
"description": "Article Description"
},
"article_resolution": {
"type": "string",
"description": "Article Resolution"
},
"article_notes": {
"type": "string",
"description": "Article Notes"
},
"article_type": {
"type": "integer",
"format": "int32",
"description": "Article Type"
},
"tags": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"text": {
"type": "string"
},
"add_to_kbid": {
"type": "integer"
},
"add_to_ctid": {
"type": "integer"
},
"add_to_stid": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"add_to_stdid": {
"type": "integer"
},
"type": {
"type": "integer"
}
}
},
"description": "The tags value"
},
"dontcreatechild": {
"type": "boolean",
"description": "The dontcreatechild value"
},
"needcreatechild": {
"type": "boolean",
"description": "The needcreatechild value"
},
"sentinel_id": {
"type": "string",
"description": "Sentinel Id"
},
"sentinel_resourcegroup": {
"type": "string",
"description": "Sentinel Resourcegroup"
},
"sentinel_subscriptionid": {
"type": "string",
"description": "Sentinel Subscriptionid"
},
"sentinel_workspace": {
"type": "string",
"description": "Sentinel Workspace"
},
"faultapprovalexists": {
"type": "boolean",
"description": "The faultapprovalexists value"
},
"_validate_only": {
"type": "boolean",
"description": "Validate Only"
},
"_validation_key": {
"type": "string",
"description": "Validation Key"
},
"azuremonitor_id": {
"type": "string",
"description": "Azuremonitor Id"
},
"domotz_alertid": {
"type": "integer",
"format": "int32",
"description": "Domotz Alertid"
},
"domotz_deviceid": {
"type": "integer",
"format": "int32",
"description": "Domotz Deviceid"
},
"domerge": {
"type": "boolean",
"description": "The domerge value"
},
"isnew": {
"type": "boolean",
"description": "The isnew value"
},
"automate_id": {
"type": "integer",
"format": "int32",
"description": "Automate Id"
},
"device_automate_id": {
"type": "integer",
"format": "int32",
"description": "Device Automate Id"
},
"auvik_id": {
"type": "string",
"description": "Auvik Id"
},
"auvik_url": {
"type": "string",
"description": "Auvik Url"
},
"contract_balance": {
"type": "string",
"description": "Contract Balance"
},
"bookingurl": {
"type": "string",
"description": "The bookingurl value"
},
"isclone": {
"type": "boolean",
"description": "The isclone value"
},
"clonedfrom": {
"type": "integer",
"format": "int32",
"description": "The clonedfrom value"
},
"slatimeremaining": {
"type": "number",
"format": "double",
"description": "The slatimeremaining value"
},
"customfieldvalidationreason": {
"type": "string",
"description": "The customfieldvalidationreason value"
},
"_has_automations": {
"type": "boolean",
"description": "Has Automations"
},
"chat_count": {
"type": "integer",
"format": "int32",
"description": "Chat Count"
},
"_dont_update_project_dates": {
"type": "boolean",
"description": "Dont Update Project Dates"
},
"_dontupdate_jira": {
"type": "boolean",
"description": "Dontupdate Jira"
},
"jira_issue_count": {
"type": "integer",
"format": "int32",
"description": "Jira Issue Count"
},
"call_log_count": {
"type": "integer",
"format": "int32",
"description": "Call Log Count"
},
"sentinel_url": {
"type": "string",
"description": "Sentinel Url"
},
"sentinel_display_id": {
"type": "integer",
"format": "int32",
"description": "Sentinel Display Id"
},
"postloggedview": {
"type": "integer",
"format": "int32",
"description": "The postloggedview value"
},
"addigy_alert_id": {
"type": "string",
"description": "Addigy Alert Id"
},
"ninja_alert_type": {
"type": "string",
"description": "Ninja Alert Type"
},
"freshdesk_id": {
"type": "integer",
"format": "int32",
"description": "Freshdesk Id"
},
"external_links": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"table_id": {
"type": "integer"
},
"module_id": {
"type": "integer"
},
"integration_name": {
"type": "string"
},
"halo_id": {
"type": "integer"
},
"third_party_id": {
"type": "string"
},
"third_party_desc": {
"type": "string"
},
"third_party_type": {
"type": "string"
},
"third_party_url": {
"type": "string"
},
"third_party_assigned_to": {
"type": "string"
},
"third_party_count": {
"type": "integer"
},
"primary": {
"type": "boolean"
},
"halo_desc": {
"type": "string"
},
"halo_second_id": {
"type": "integer"
},
"halo_second_desc": {
"type": "string"
},
"extra_match_field": {
"type": "string"
},
"details_id": {
"type": "integer"
},
"third_party_secondary_id": {
"type": "string"
},
"_warning": {
"type": "string"
},
"third_party_status": {
"type": "string"
},
"third_party_priority": {
"type": "string"
},
"_match": {
"type": "boolean"
},
"populate_url": {
"type": "boolean"
},
"date_created": {
"type": "string"
},
"date_updated": {
"type": "string"
},
"subscription_id": {
"type": "string"
},
"new_subscription_key": {
"type": "string"
},
"subscription_expiry": {
"type": "string"
},
"_webhookaction": {
"type": "integer"
},
"revisions": {
"type": "integer"
},
"dont_move_existing_assets": {
"type": "boolean"
},
"chat_message_count": {
"type": "integer"
},
"third_party_additional_id": {
"type": "string"
},
"description": {
"type": "string"
},
"update_existing_link": {
"type": "boolean"
},
"filters": {
"type": "array"
},
"parent_id": {
"type": "integer"
},
"child_links": {
"type": "array"
},
"url_for_linked_entity": {
"type": "string"
},
"url_for_linked_entity_caption": {
"type": "string"
},
"icon_for_linked_entity_caption": {
"type": "string"
}
}
},
"description": "External Links"
},
"_match_thirdparty_id": {
"type": "string",
"description": "Match Thirdparty Id"
},
"_match_additional_id": {
"type": "string",
"description": "Match Additional Id"
},
"_match_integration_id": {
"type": "integer",
"format": "int32",
"description": "Match Integration Id"
},
"_match_integration_name": {
"type": "string",
"description": "Match Integration Name"
},
"kaseya_agent_id": {
"type": "string",
"description": "Kaseya Agent Id"
},
"kaseya_asset_name": {
"type": "string",
"description": "Kaseya Asset Name"
},
"salesforce_contactid": {
"type": "string",
"description": "Salesforce Contactid"
},
"salesforce_accountid": {
"type": "string",
"description": "Salesforce Accountid"
},
"salesforce_parentid": {
"type": "string",
"description": "Salesforce Parentid"
},
"salesforce_status": {
"type": "string",
"description": "Salesforce Status"
},
"newrelic_id": {
"type": "string",
"description": "Newrelic Id"
},
"newrelicincident_id": {
"type": "string",
"description": "Newrelicincident Id"
},
"backup_radar_id": {
"type": "integer",
"format": "int32",
"description": "Backup Radar Id"
},
"backup_radar_state": {
"type": "integer",
"format": "int32",
"description": "Backup Radar State"
},
"linktypesarray": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "string"
},
"name": {
"type": "string"
}
}
},
"description": "The linktypesarray value"
},
"kaseyaid": {
"type": "string",
"description": "The kaseyaid value"
},
"alluserscanview": {
"type": "integer",
"format": "int32",
"description": "The alluserscanview value"
},
"_dontupdate_salesforce": {
"type": "boolean",
"description": "Dontupdate Salesforce"
},
"sync_to_salesforce": {
"type": "boolean",
"description": "Sync To Salesforce"
},
"salesforce_stage": {
"type": "integer",
"format": "int32",
"description": "Salesforce Stage"
},
"_newticket_quickclose": {
"type": "boolean",
"description": "Newticket Quickclose"
},
"service_request_detail_id": {
"type": "integer",
"format": "int32",
"description": "Service Request Detail Id"
},
"visible_child_tickets": {
"type": "integer",
"format": "int32",
"description": "Visible Child Tickets"
},
"check_status_freeze": {
"type": "boolean",
"description": "Check Status Freeze"
},
"expenses": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"fault_id": {
"type": "integer"
},
"actionnumber": {
"type": "integer"
},
"description": {
"type": "string"
},
"amount": {
"type": "number"
},
"lookup_id": {
"type": "integer"
},
"date_added": {
"type": "string"
},
"date_reimbursed": {
"type": "string"
},
"date_invoiced": {
"type": "string"
},
"invoiceable": {
"type": "boolean"
},
"ihid": {
"type": "integer"
},
"type_name": {
"type": "string"
},
"client_name": {
"type": "string"
},
"client_id": {
"type": "integer"
},
"client_to_invoice_to_id": {
"type": "integer"
},
"site_id": {
"type": "integer"
},
"reviewed": {
"type": "boolean"
},
"_warning": {
"type": "string"
},
"reviewed_agent_id": {
"type": "integer"
},
"can_review": {
"type": "boolean"
},
"customfields": {
"type": "array"
}
}
},
"description": "The expenses value"
},
"clear_feedback": {
"type": "boolean",
"description": "Clear Feedback"
},
"facebook_message_id": {
"type": "string",
"description": "Facebook Message Id"
},
"twitter_message_id": {
"type": "integer",
"format": "int64",
"description": "Twitter Message Id"
},
"ncentral_details_id": {
"type": "integer",
"format": "int32",
"description": "Ncentral Details Id"
},
"requesttype_published_id": {
"type": "string",
"description": "Requesttype Published Id"
},
"chat_key_id": {
"type": "string",
"description": "Chat Key Id"
},
"supplier_contact_id": {
"type": "integer",
"format": "int32",
"description": "Supplier Contact Id"
},
"parent_itil_ticket_type": {
"type": "integer",
"format": "int32",
"description": "Parent Itil Ticket Type"
},
"parent_release_note": {
"type": "string",
"description": "Parent Release Note"
},
"parent_release_name": {
"type": "string",
"description": "Parent Release Name"
},
"parent_release2_name": {
"type": "string",
"description": "Parent Release2 Name"
},
"parent_release3_name": {
"type": "string",
"description": "Parent Release3 Name"
},
"pagerdutyservice": {
"type": "string",
"description": "The pagerdutyservice value"
},
"pagerdutyservice_name": {
"type": "string",
"description": "Pagerdutyservice Name"
},
"_dontupdate_pagerduty": {
"type": "boolean",
"description": "Dontupdate Pagerduty"
},
"_dont_fire_automations": {
"type": "boolean",
"description": "Dont Fire Automations"
},
"teamsmessage": {
"type": "string",
"description": "The teamsmessage value"
},
"zoom_default_message": {
"type": "string",
"description": "Zoom Default Message"
},
"default_teams_chat_name": {
"type": "string",
"description": "Default Teams Chat Name"
},
"show_chat_create": {
"type": "boolean",
"description": "Show Chat Create"
},
"htmlmessage": {
"type": "string",
"description": "The htmlmessage value"
},
"linked_halo_ticket_count": {
"type": "integer",
"format": "int32",
"description": "Linked Halo Ticket Count"
},
"halolink_ticketid": {
"type": "integer",
"format": "int32",
"description": "Halolink Ticketid"
},
"override_opening_action_who": {
"type": "boolean",
"description": "Override Opening Action Who"
},
"whatsappcreatedfromid": {
"type": "string",
"description": "The whatsappcreatedfromid value"
},
"unotes": {
"type": "string",
"description": "The unotes value"
},
"smemo": {
"type": "string",
"description": "The smemo value"
},
"amemo": {
"type": "string",
"description": "The amemo value"
},
"_matchintacctclass": {
"type": "boolean",
"description": "The matchintacctclass value"
},
"intacct_class": {
"type": "string",
"description": "Intacct Class"
},
"intacct_class_name": {
"type": "string",
"description": "Intacct Class Name"
},
"sms_override": {
"type": "string",
"description": "Sms Override"
},
"device_name": {
"type": "string",
"description": "Device Name"
},
"milestones": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"ticket_id": {
"type": "integer"
},
"name": {
"type": "string"
},
"sequence": {
"type": "integer"
},
"start_date": {
"type": "string"
},
"target_date": {
"type": "string"
},
"milestone_dependencies": {
"type": "array"
},
"dependencies": {
"type": "array"
},
"tickets": {
"type": "array"
},
"_complete": {
"type": "boolean"
},
"_dateschanged": {
"type": "boolean"
},
"_warning": {
"type": "string"
},
"start_days": {
"type": "integer"
},
"target_days": {
"type": "integer"
},
"_fromtemplate": {
"type": "integer"
},
"milestone_value": {
"type": "number"
},
"processed_date": {
"type": "string"
},
"invoicenumber": {
"type": "string"
},
"from_template_id": {
"type": "integer"
},
"value_perc": {
"type": "integer"
},
"header_id": {
"type": "integer"
},
"line_id": {
"type": "integer"
},
"item_id": {
"type": "integer"
},
"item_name": {
"type": "string"
}
}
},
"description": "The milestones value"
},
"disable_milestone_modification": {
"type": "boolean",
"description": "Disable Milestone Modification"
},
"email_message_id": {
"type": "string",
"description": "Email Message Id"
},
"seenby": {
"type": "string",
"description": "The seenby value"
},
"recaptcha_token": {
"type": "string",
"description": "Recaptcha Token"
},
"resource_booking_site": {
"type": "integer",
"format": "int32",
"description": "Resource Booking Site"
},
"new_approvalprocess_role_id": {
"type": "integer",
"format": "int32",
"description": "New Approvalprocess Role Id"
},
"new_approvalprocess_customfieldid": {
"type": "integer",
"format": "int32",
"description": "New Approvalprocess Customfieldid"
},
"linked_ecommerce_order_number": {
"type": "string",
"description": "Linked Ecommerce Order Number"
},
"linked_ecommerce_order_url": {
"type": "string",
"description": "Linked Ecommerce Order Url"
},
"parent_milestones": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"ticket_id": {
"type": "integer"
},
"name": {
"type": "string"
},
"sequence": {
"type": "integer"
},
"start_date": {
"type": "string"
},
"target_date": {
"type": "string"
},
"milestone_dependencies": {
"type": "array"
},
"dependencies": {
"type": "array"
},
"tickets": {
"type": "array"
},
"_complete": {
"type": "boolean"
},
"_dateschanged": {
"type": "boolean"
},
"_warning": {
"type": "string"
},
"start_days": {
"type": "integer"
},
"target_days": {
"type": "integer"
},
"_fromtemplate": {
"type": "integer"
},
"milestone_value": {
"type": "number"
},
"processed_date": {
"type": "string"
},
"invoicenumber": {
"type": "string"
},
"from_template_id": {
"type": "integer"
},
"value_perc": {
"type": "integer"
},
"header_id": {
"type": "integer"
},
"line_id": {
"type": "integer"
},
"item_id": {
"type": "integer"
},
"item_name": {
"type": "string"
}
}
},
"description": "Parent Milestones"
},
"vectors": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"faultid": {
"type": "integer"
},
"vector": {
"type": "string"
},
"datesynced": {
"type": "string"
},
"_warning": {
"type": "string"
}
}
},
"description": "The vectors value"
},
"ai_matched_tickets": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"use": {
"type": "integer"
},
"ticket_id": {
"type": "integer"
},
"matched_id": {
"type": "integer"
},
"search_score": {
"type": "number"
},
"name": {
"type": "string"
},
"client_name": {
"type": "string"
},
"date_occurred": {
"type": "string"
},
"date_closed": {
"type": "string"
},
"article_description": {
"type": "string"
},
"article_resolution": {
"type": "string"
},
"article_next_review_date": {
"type": "string"
},
"search_method": {
"type": "integer"
},
"requesttype": {
"type": "integer"
},
"_warning": {
"type": "string"
}
}
},
"description": "Ai Matched Tickets"
},
"ai_matched_tickets_incidents": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"use": {
"type": "integer"
},
"ticket_id": {
"type": "integer"
},
"matched_id": {
"type": "integer"
},
"search_score": {
"type": "number"
},
"name": {
"type": "string"
},
"client_name": {
"type": "string"
},
"date_occurred": {
"type": "string"
},
"date_closed": {
"type": "string"
},
"article_description": {
"type": "string"
},
"article_resolution": {
"type": "string"
},
"article_next_review_date": {
"type": "string"
},
"search_method": {
"type": "integer"
},
"requesttype": {
"type": "integer"
},
"_warning": {
"type": "string"
}
}
},
"description": "Ai Matched Tickets Incidents"
},
"ai_matched_tickets_requests": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"use": {
"type": "integer"
},
"ticket_id": {
"type": "integer"
},
"matched_id": {
"type": "integer"
},
"search_score": {
"type": "number"
},
"name": {
"type": "string"
},
"client_name": {
"type": "string"
},
"date_occurred": {
"type": "string"
},
"date_closed": {
"type": "string"
},
"article_description": {
"type": "string"
},
"article_resolution": {
"type": "string"
},
"article_next_review_date": {
"type": "string"
},
"search_method": {
"type": "integer"
},
"requesttype": {
"type": "integer"
},
"_warning": {
"type": "string"
}
}
},
"description": "Ai Matched Tickets Requests"
},
"ai_matched_tickets_problems": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"use": {
"type": "integer"
},
"ticket_id": {
"type": "integer"
},
"matched_id": {
"type": "integer"
},
"search_score": {
"type": "number"
},
"name": {
"type": "string"
},
"client_name": {
"type": "string"
},
"date_occurred": {
"type": "string"
},
"date_closed": {
"type": "string"
},
"article_description": {
"type": "string"
},
"article_resolution": {
"type": "string"
},
"article_next_review_date": {
"type": "string"
},
"search_method": {
"type": "integer"
},
"requesttype": {
"type": "integer"
},
"_warning": {
"type": "string"
}
}
},
"description": "Ai Matched Tickets Problems"
},
"ai_matched_articles": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"use": {
"type": "integer"
},
"ticket_id": {
"type": "integer"
},
"matched_id": {
"type": "integer"
},
"search_score": {
"type": "number"
},
"name": {
"type": "string"
},
"client_name": {
"type": "string"
},
"date_occurred": {
"type": "string"
},
"date_closed": {
"type": "string"
},
"article_description": {
"type": "string"
},
"article_resolution": {
"type": "string"
},
"article_next_review_date": {
"type": "string"
},
"search_method": {
"type": "integer"
},
"requesttype": {
"type": "integer"
},
"_warning": {
"type": "string"
}
}
},
"description": "Ai Matched Articles"
},
"ai_suggestions": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"suggestion_id": {
"type": "integer"
},
"ticket_id": {
"type": "integer"
},
"summary": {
"type": "string"
},
"type": {
"type": "integer"
},
"new_value": {
"type": "string"
},
"applied": {
"type": "boolean"
},
"applied_date": {
"type": "string"
},
"dismissed": {
"type": "boolean"
},
"_warning": {
"type": "string"
}
}
},
"description": "Ai Suggestions"
},
"_apply_ai_suggestions": {
"type": "array",
"items": {
"type": "integer"
},
"description": "Apply Ai Suggestions"
},
"_dismiss_ai_suggestions": {
"type": "array",
"items": {
"type": "integer"
},
"description": "Dismiss Ai Suggestions"
},
"suggested_category1": {
"type": "string",
"description": "Suggested Category1"
},
"thirdpartyreviewscore": {
"type": "integer",
"format": "int32",
"description": "The thirdpartyreviewscore value"
},
"datto_alert_state": {
"type": "integer",
"format": "int32",
"description": "Datto Alert State"
},
"forwarded_by": {
"type": "integer",
"format": "int32",
"description": "Forwarded By"
},
"reviewed_date": {
"type": "string",
"format": "date-time",
"description": "Reviewed Date"
},
"is_sensitive": {
"type": "boolean",
"description": "Is Sensitive"
},
"contract_schedule_plan_id": {
"type": "integer",
"format": "int32",
"description": "Contract Schedule Plan Id"
},
"instagram_message_id": {
"type": "string",
"description": "Instagram Message Id"
},
"default_reporter": {
"type": "integer",
"format": "int32",
"description": "Default Reporter"
},
"defaultsendattachments": {
"type": "boolean",
"description": "The defaultsendattachments value"
},
"devops_key": {
"type": "string",
"description": "Devops Key"
},
"related_tickets": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"dateoccurred": {
"type": "string"
},
"summary": {
"type": "string"
},
"details": {
"type": "string"
},
"status_id": {
"type": "integer"
},
"status_name": {
"type": "string"
},
"tickettype_id": {
"type": "integer"
},
"tickettype_name": {
"type": "string"
},
"sla_id": {
"type": "integer"
},
"sla_name": {
"type": "string"
},
"priority_id": {
"type": "integer"
},
"client_id": {
"type": "integer"
},
"client_name": {
"type": "string"
},
"site_id": {
"type": "integer"
},
"site_name": {
"type": "string"
},
"user_id": {
"type": "integer"
},
"user_name": {
"type": "string"
},
"team_id": {
"type": "integer"
},
"team": {
"type": "string"
},
"agent_id": {
"type": "integer"
},
"agent_name": {
"type": "string"
},
"category_1": {
"type": "string"
},
"category_2": {
"type": "string"
},
"category_3": {
"type": "string"
},
"category_4": {
"type": "string"
},
"categoryid_1": {
"type": "integer"
},
"categoryid_2": {
"type": "integer"
},
"categoryid_3": {
"type": "integer"
},
"categoryid_4": {
"type": "integer"
},
"category_1_display": {
"type": "string"
},
"category_2_display": {
"type": "string"
},
"category_3_display": {
"type": "string"
},
"category_4_display": {
"type": "string"
},
"estimate": {
"type": "number"
},
"estimatedays": {
"type": "number"
},
"projecttimepercentage": {
"type": "number"
},
"projectcompletionpercentage": {
"type": "number"
},
"projectearlieststart": {
"type": "string"
},
"projectlatestend": {
"type": "string"
},
"timetaken": {
"type": "number"
},
"faigeneratedsummary_list": {
"type": "string"
},
"chargehours": {
"type": "number"
},
"nonchargehours": {
"type": "number"
},
"travelhours": {
"type": "number"
},
"totalmileage": {
"type": "number"
},
"itemsprice": {
"type": "number"
},
"items": {
"type": "string"
},
"supplier_name": {
"type": "string"
},
"parent_id": {
"type": "integer"
},
"child_count": {
"type": "integer"
},
"child_count_open": {
"type": "integer"
},
"attachment_count": {
"type": "integer"
},
"flagged": {
"type": "boolean"
},
"read": {
"type": "boolean"
},
"enduserstatus": {
"type": "integer"
},
"onhold": {
"type": "boolean"
},
"respondbydate": {
"type": "string"
},
"responsedate": {
"type": "string"
},
"first_responsedate": {
"type": "string"
},
"responsestartdate": {
"type": "string"
},
"slaresponsestate": {
"type": "string"
},
"fixbydate": {
"type": "string"
},
"dateclosed": {
"type": "string"
},
"dateassigned": {
"type": "string"
},
"excludefromsla": {
"type": "boolean"
},
"slaholdtime": {
"type": "number"
},
"site_timezone": {
"type": "string"
},
"parentguid": {
"type": "string"
},
"parentassign": {
"type": "boolean"
},
"slaactiondate": {
"type": "string"
},
"slapercused": {
"type": "number"
},
"slatimeleft": {
"type": "number"
},
"currentelapsedhours": {
"type": "number"
},
"lastactiondate": {
"type": "string"
},
"last_update": {
"type": "string"
},
"lastchildactiondate": {
"type": "string"
},
"organisation_id": {
"type": "integer"
},
"department_id": {
"type": "integer"
},
"reportedby": {
"type": "string"
},
"user_email": {
"type": "string"
},
"emailtolist": {
"type": "string"
},
"emailtolistsupplier": {
"type": "string"
},
"emailcclist": {
"type": "string"
},
"emailcclistsupplier": {
"type": "string"
},
"matched_kb_id": {
"type": "integer"
},
"release_note": {
"type": "string"
},
"product_id": {
"type": "integer"
},
"product_name": {
"type": "string"
},
"release_id": {
"type": "integer"
},
"release_name": {
"type": "string"
},
"release2_id": {
"type": "integer"
},
"release2_name": {
"type": "string"
},
"release3_id": {
"type": "integer"
},
"release3_name": {
"type": "string"
},
"child_ticket_id_string": {
"type": "string"
},
"asset_key_field_string": {
"type": "string"
},
"asset_type_name": {
"type": "string"
},
"workflow_name": {
"type": "string"
},
"workflow_stage": {
"type": "string"
},
"workflow_stage_id": {
"type": "integer"
},
"workflow_stage_number": {
"type": "string"
},
"lastincomingemail": {
"type": "string"
},
"child_ticket_ids": {
"type": "array"
},
"nextactivitydate": {
"type": "string"
},
"nextactivityorappointmentdate": {
"type": "string"
},
"inventory_number": {
"type": "string"
},
"workflow_id": {
"type": "integer"
},
"workflow_step": {
"type": "integer"
},
"workflow_seq": {
"type": "integer"
},
"pipeline_stage_id": {
"type": "integer"
},
"pipeline_stage_name": {
"type": "string"
},
"hasbeenclosed": {
"type": "boolean"
},
"unread_child_action_count": {
"type": "integer"
},
"unread_related_action_count": {
"type": "integer"
},
"child_action_count": {
"type": "integer"
},
"parent_subject": {
"type": "string"
},
"related_action_count": {
"type": "integer"
},
"is_vip": {
"type": "boolean"
},
"isimportantcontact": {
"type": "boolean"
},
"inactive": {
"type": "boolean"
},
"impact": {
"type": "integer"
},
"urgency": {
"type": "integer"
},
"startdate": {
"type": "string"
},
"startdate_timezone": {
"type": "string"
},
"startdate_with_timezone": {
"type": "object"
},
"starttime": {
"type": "string"
},
"starttimeslot": {
"type": "integer"
},
"targetdate": {
"type": "string"
},
"targetdate_timezone": {
"type": "string"
},
"targetdate_with_timezone": {
"type": "object"
},
"targettime": {
"type": "string"
},
"targettimeslot": {
"type": "integer"
},
"targetpercused": {
"type": "number"
},
"targettimeleft": {
"type": "number"
},
"deadlinedate": {
"type": "string"
},
"followupdate": {
"type": "string"
},
"oppcontactname": {
"type": "string"
},
"oppcompanyname": {
"type": "string"
},
"oppemailaddress": {
"type": "string"
},
"oppcustomertitle": {
"type": "string"
},
"opptel": {
"type": "string"
},
"oppaddr1": {
"type": "string"
},
"oppaddr2": {
"type": "string"
},
"oppaddr3": {
"type": "string"
},
"oppaddr4": {
"type": "string"
},
"opppostcode": {
"type": "string"
},
"oppcountry": {
"type": "string"
},
"oppregion": {
"type": "string"
},
"opptype": {
"type": "string"
},
"oppvalue": {
"type": "number"
},
"oppvalue_monthly": {
"type": "number"
},
"oppvalue_annual": {
"type": "number"
},
"oppvalue_oneoff": {
"type": "number"
},
"oppconversionprobability": {
"type": "number"
},
"oppvalueadjusted": {
"type": "number"
},
"oppprofit": {
"type": "number"
},
"oppcurrentsystem": {
"type": "string"
},
"oppcompetitors": {
"type": "string"
},
"opptrialdate": {
"type": "string"
},
"oppdemodate": {
"type": "string"
},
"oppdiscountdate": {
"type": "string"
},
"oppattemptsmade": {
"type": "integer"
},
"oppconverteddate": {
"type": "string"
},
"oppproductchosen": {
"type": "string"
},
"oppreason": {
"type": "string"
},
"opphear": {
"type": "string"
},
"opptimezonename": {
"type": "string"
},
"oppclosurecategory": {
"type": "integer"
},
"cost": {
"type": "number"
},
"quantity": {
"type": "integer"
},
"projecttimebudget": {
"type": "number"
},
"projectmoneybudget": {
"type": "number"
},
"projecttimeactual": {
"type": "number"
},
"projectmoneyactual": {
"type": "number"
},
"lastnote": {
"type": "string"
},
"lastnote_date": {
"type": "string"
},
"userdef1": {
"type": "string"
},
"userdef2": {
"type": "string"
},
"userdef3": {
"type": "string"
},
"userdef4": {
"type": "string"
},
"userdef5": {
"type": "string"
},
"source": {
"type": "integer"
},
"release_important": {
"type": "boolean"
},
"releasenotegroup_name": {
"type": "string"
},
"releasenotegroup_id": {
"type": "integer"
},
"third_party_id": {
"type": "integer"
},
"third_party_id_string": {
"type": "string"
},
"supplier_status": {
"type": "integer"
},
"contract_refextra": {
"type": "string"
},
"appointment_type": {
"type": "integer"
},
"customfields": {
"type": "array"
},
"timeentries": {
"type": "array"
},
"section_timezone": {
"type": "string"
},
"itilname": {
"type": "string"
},
"related_service_descriptions": {
"type": "string"
},
"related_businessapps_descriptions": {
"type": "string"
},
"related_service_category_names": {
"type": "string"
},
"projectinternaltask": {
"type": "boolean"
},
"appointment_id": {
"type": "integer"
},
"nextappointmentdate": {
"type": "string"
},
"firstname": {
"type": "string"
},
"lastname": {
"type": "string"
},
"connectedinstance_id": {
"type": "integer"
},
"web_url": {
"type": "string"
},
"api_url": {
"type": "string"
},
"action_number": {
"type": "integer"
},
"action_ticket_id": {
"type": "integer"
},
"action_datetime": {
"type": "string"
},
"action_outcome": {
"type": "string"
},
"action_chargerate": {
"type": "string"
},
"action_contract_ref": {
"type": "string"
},
"action_note": {
"type": "string"
},
"ticket_invoices_for_each_site": {
"type": "boolean"
},
"salesorder_id": {
"type": "integer"
},
"orderhead_id": {
"type": "integer"
},
"budgettype": {
"type": "string"
},
"requesttype_name": {
"type": "string"
},
"recalculate_billing": {
"type": "boolean"
},
"impactlevel": {
"type": "integer"
},
"supplier_id": {
"type": "integer"
},
"pr_id": {
"type": "integer"
},
"branch_id": {
"type": "integer"
},
"branch_name": {
"type": "string"
},
"update_milestone_id": {
"type": "integer"
},
"milestone_id": {
"type": "integer"
},
"milestone_name": {
"type": "string"
},
"milestone_billing_type": {
"type": "integer"
},
"milestone_value": {
"type": "number"
},
"milestone_sequence": {
"type": "integer"
},
"milestone_status": {
"type": "integer"
},
"milestone_startdate": {
"type": "string"
},
"milestone_enddate": {
"type": "string"
},
"email_message_id": {
"type": "string"
},
"guid": {
"type": "string"
},
"colour": {
"type": "string"
},
"reviewed": {
"type": "boolean"
},
"action_agent_name": {
"type": "string"
},
"merged_into_id": {
"type": "integer"
},
"reassigncount": {
"type": "integer"
},
"parent_status": {
"type": "integer"
},
"parent_agent": {
"type": "integer"
},
"child_status": {
"type": "integer"
},
"date_fully_closed": {
"type": "string"
},
"lastaction_chargerate": {
"type": "string"
},
"hover_summary": {
"type": "string"
},
"slatimeelapsed": {
"type": "number"
},
"ai_summary": {
"type": "string"
},
"search_score": {
"type": "number"
},
"main_project_id": {
"type": "integer"
},
"is_maintenance": {
"type": "boolean"
},
"first_respond_by_date": {
"type": "string"
},
"sla_first_response_state": {
"type": "string"
},
"table": {
"type": "integer"
},
"use": {
"type": "string"
},
"canbevotedfor": {
"type": "boolean"
},
"supplier_reference": {
"type": "string"
},
"top_level_name": {
"type": "string"
},
"deleted_date": {
"type": "string"
},
"isbeingclosed": {
"type": "boolean"
},
"maximumRestrictedPriority": {
"type": "integer"
},
"primary_service_name": {
"type": "string"
},
"idsummary": {
"type": "string"
},
"scomclearance": {
"type": "string"
},
"scomalertid": {
"type": "string"
},
"statusseq": {
"type": "integer"
},
"statuscolor": {
"type": "string"
},
"next_appointment_type": {
"type": "integer"
},
"account_manager": {
"type": "string"
},
"orionalert": {
"type": "integer"
},
"orionnote": {
"type": "string"
},
"orionwho": {
"type": "integer"
},
"product_key": {
"type": "string"
},
"rapid7_action_count": {
"type": "string"
},
"rapid7_ticketrrn": {
"type": "string"
},
"rapid7_ticketinvid": {
"type": "string"
},
"ticketage": {
"type": "number"
},
"ninja_id": {
"type": "string"
},
"teams_ticket_icon": {
"type": "string"
},
"lastactiondateteams": {
"type": "string"
},
"priority_name": {
"type": "string"
},
"useful_count": {
"type": "integer"
},
"notuseful_count": {
"type": "integer"
},
"sitepostcode": {
"type": "string"
},
"mailbox": {
"type": "string"
},
"userdepartments": {
"type": "string"
},
"updateservicestatus": {
"type": "boolean"
},
"servicestatusnote": {
"type": "string"
},
"itil_requesttype_id": {
"type": "integer"
},
"startdatetime": {
"type": "string"
},
"enddatetime": {
"type": "string"
},
"closure_agent_id": {
"type": "integer"
},
"closed_in_integration_system": {
"type": "boolean"
},
"newrelic_id": {
"type": "string"
},
"createdfromautomationstdid": {
"type": "integer"
},
"created_from_automation_entityid": {
"type": "integer"
},
"ticket_tags": {
"type": "string"
},
"status_change_frozen": {
"type": "boolean"
},
"approval_status": {
"type": "integer"
},
"opp_country_name": {
"type": "string"
},
"opp_region_name": {
"type": "string"
},
"invoiceseperatelyoverride": {
"type": "boolean"
},
"purchaseordernumber": {
"type": "string"
},
"overrideticketcost": {
"type": "number"
},
"budgethours": {
"type": "string"
},
"created_by": {
"type": "string"
},
"additional_agents": {
"type": "array"
},
"client_to_invoice_to_id": {
"type": "integer"
},
"primary_issue": {
"type": "object"
},
"primary_workitem": {
"type": "object"
},
"billing_plan_text": {
"type": "string"
},
"default_appointment_summary": {
"type": "string"
},
"default_appointment_details": {
"type": "string"
},
"agent_signature": {
"type": "string"
},
"customer_signature": {
"type": "string"
},
"new_agent_signature": {
"type": "string"
},
"new_customer_signature": {
"type": "string"
},
"ticket_client_to_invoice_to_id": {
"type": "integer"
},
"billable_time": {
"type": "number"
},
"invoiceable_time": {
"type": "number"
},
"owning_service": {
"type": "integer"
},
"owning_service_name": {
"type": "string"
},
"_open_search_score": {
"type": "number"
},
"ticket_timezone": {
"type": "string"
},
"reference": {
"type": "string"
},
"latitude": {
"type": "number"
},
"longitude": {
"type": "number"
},
"change_all_day": {
"type": "boolean"
},
"change_window_type": {
"type": "integer"
},
"search_count": {
"type": "integer"
},
"slastate": {
"type": "string"
},
"is_opportunity": {
"type": "boolean"
},
"user_email2": {
"type": "string"
},
"user_email3": {
"type": "string"
},
"dl_cf_email_value": {
"type": "string"
},
"risklevel": {
"type": "integer"
},
"_importtypeid": {
"type": "integer"
},
"_importthirdpartyid": {
"type": "string"
},
"_importtype": {
"type": "string"
},
"new_external_link": {
"type": "object"
},
"import_details_id": {
"type": "integer"
},
"_isupdateimport": {
"type": "boolean"
},
"_match_thirdparty_id": {
"type": "string"
},
"_match_integration_id": {
"type": "integer"
},
"_match_integration_name": {
"type": "string"
},
"_match_integration_button_caption": {
"type": "string"
},
"_match_integration_button_url": {
"type": "string"
},
"_match_integration_button_icon": {
"type": "string"
}
}
},
"description": "Related Tickets"
},
"new_related_tickets": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"dateoccurred": {
"type": "string"
},
"summary": {
"type": "string"
},
"details": {
"type": "string"
},
"status_id": {
"type": "integer"
},
"status_name": {
"type": "string"
},
"tickettype_id": {
"type": "integer"
},
"tickettype_name": {
"type": "string"
},
"sla_id": {
"type": "integer"
},
"sla_name": {
"type": "string"
},
"priority_id": {
"type": "integer"
},
"client_id": {
"type": "integer"
},
"client_name": {
"type": "string"
},
"site_id": {
"type": "integer"
},
"site_name": {
"type": "string"
},
"user_id": {
"type": "integer"
},
"user_name": {
"type": "string"
},
"team_id": {
"type": "integer"
},
"team": {
"type": "string"
},
"agent_id": {
"type": "integer"
},
"agent_name": {
"type": "string"
},
"category_1": {
"type": "string"
},
"category_2": {
"type": "string"
},
"category_3": {
"type": "string"
},
"category_4": {
"type": "string"
},
"categoryid_1": {
"type": "integer"
},
"categoryid_2": {
"type": "integer"
},
"categoryid_3": {
"type": "integer"
},
"categoryid_4": {
"type": "integer"
},
"category_1_display": {
"type": "string"
},
"category_2_display": {
"type": "string"
},
"category_3_display": {
"type": "string"
},
"category_4_display": {
"type": "string"
},
"estimate": {
"type": "number"
},
"estimatedays": {
"type": "number"
},
"projecttimepercentage": {
"type": "number"
},
"projectcompletionpercentage": {
"type": "number"
},
"projectearlieststart": {
"type": "string"
},
"projectlatestend": {
"type": "string"
},
"timetaken": {
"type": "number"
},
"faigeneratedsummary_list": {
"type": "string"
},
"chargehours": {
"type": "number"
},
"nonchargehours": {
"type": "number"
},
"travelhours": {
"type": "number"
},
"totalmileage": {
"type": "number"
},
"itemsprice": {
"type": "number"
},
"items": {
"type": "string"
},
"supplier_name": {
"type": "string"
},
"parent_id": {
"type": "integer"
},
"child_count": {
"type": "integer"
},
"child_count_open": {
"type": "integer"
},
"attachment_count": {
"type": "integer"
},
"flagged": {
"type": "boolean"
},
"read": {
"type": "boolean"
},
"enduserstatus": {
"type": "integer"
},
"onhold": {
"type": "boolean"
},
"respondbydate": {
"type": "string"
},
"responsedate": {
"type": "string"
},
"first_responsedate": {
"type": "string"
},
"responsestartdate": {
"type": "string"
},
"slaresponsestate": {
"type": "string"
},
"fixbydate": {
"type": "string"
},
"dateclosed": {
"type": "string"
},
"dateassigned": {
"type": "string"
},
"excludefromsla": {
"type": "boolean"
},
"slaholdtime": {
"type": "number"
},
"site_timezone": {
"type": "string"
},
"parentguid": {
"type": "string"
},
"parentassign": {
"type": "boolean"
},
"slaactiondate": {
"type": "string"
},
"slapercused": {
"type": "number"
},
"slatimeleft": {
"type": "number"
},
"currentelapsedhours": {
"type": "number"
},
"lastactiondate": {
"type": "string"
},
"last_update": {
"type": "string"
},
"lastchildactiondate": {
"type": "string"
},
"organisation_id": {
"type": "integer"
},
"department_id": {
"type": "integer"
},
"reportedby": {
"type": "string"
},
"user_email": {
"type": "string"
},
"emailtolist": {
"type": "string"
},
"emailtolistsupplier": {
"type": "string"
},
"emailcclist": {
"type": "string"
},
"emailcclistsupplier": {
"type": "string"
},
"matched_kb_id": {
"type": "integer"
},
"release_note": {
"type": "string"
},
"product_id": {
"type": "integer"
},
"product_name": {
"type": "string"
},
"release_id": {
"type": "integer"
},
"release_name": {
"type": "string"
},
"release2_id": {
"type": "integer"
},
"release2_name": {
"type": "string"
},
"release3_id": {
"type": "integer"
},
"release3_name": {
"type": "string"
},
"child_ticket_id_string": {
"type": "string"
},
"asset_key_field_string": {
"type": "string"
},
"asset_type_name": {
"type": "string"
},
"workflow_name": {
"type": "string"
},
"workflow_stage": {
"type": "string"
},
"workflow_stage_id": {
"type": "integer"
},
"workflow_stage_number": {
"type": "string"
},
"lastincomingemail": {
"type": "string"
},
"child_ticket_ids": {
"type": "array"
},
"nextactivitydate": {
"type": "string"
},
"nextactivityorappointmentdate": {
"type": "string"
},
"inventory_number": {
"type": "string"
},
"workflow_id": {
"type": "integer"
},
"workflow_step": {
"type": "integer"
},
"workflow_seq": {
"type": "integer"
},
"pipeline_stage_id": {
"type": "integer"
},
"pipeline_stage_name": {
"type": "string"
},
"hasbeenclosed": {
"type": "boolean"
},
"unread_child_action_count": {
"type": "integer"
},
"unread_related_action_count": {
"type": "integer"
},
"child_action_count": {
"type": "integer"
},
"parent_subject": {
"type": "string"
},
"related_action_count": {
"type": "integer"
},
"is_vip": {
"type": "boolean"
},
"isimportantcontact": {
"type": "boolean"
},
"inactive": {
"type": "boolean"
},
"impact": {
"type": "integer"
},
"urgency": {
"type": "integer"
},
"startdate": {
"type": "string"
},
"startdate_timezone": {
"type": "string"
},
"startdate_with_timezone": {
"type": "object"
},
"starttime": {
"type": "string"
},
"starttimeslot": {
"type": "integer"
},
"targetdate": {
"type": "string"
},
"targetdate_timezone": {
"type": "string"
},
"targetdate_with_timezone": {
"type": "object"
},
"targettime": {
"type": "string"
},
"targettimeslot": {
"type": "integer"
},
"targetpercused": {
"type": "number"
},
"targettimeleft": {
"type": "number"
},
"deadlinedate": {
"type": "string"
},
"followupdate": {
"type": "string"
},
"oppcontactname": {
"type": "string"
},
"oppcompanyname": {
"type": "string"
},
"oppemailaddress": {
"type": "string"
},
"oppcustomertitle": {
"type": "string"
},
"opptel": {
"type": "string"
},
"oppaddr1": {
"type": "string"
},
"oppaddr2": {
"type": "string"
},
"oppaddr3": {
"type": "string"
},
"oppaddr4": {
"type": "string"
},
"opppostcode": {
"type": "string"
},
"oppcountry": {
"type": "string"
},
"oppregion": {
"type": "string"
},
"opptype": {
"type": "string"
},
"oppvalue": {
"type": "number"
},
"oppvalue_monthly": {
"type": "number"
},
"oppvalue_annual": {
"type": "number"
},
"oppvalue_oneoff": {
"type": "number"
},
"oppconversionprobability": {
"type": "number"
},
"oppvalueadjusted": {
"type": "number"
},
"oppprofit": {
"type": "number"
},
"oppcurrentsystem": {
"type": "string"
},
"oppcompetitors": {
"type": "string"
},
"opptrialdate": {
"type": "string"
},
"oppdemodate": {
"type": "string"
},
"oppdiscountdate": {
"type": "string"
},
"oppattemptsmade": {
"type": "integer"
},
"oppconverteddate": {
"type": "string"
},
"oppproductchosen": {
"type": "string"
},
"oppreason": {
"type": "string"
},
"opphear": {
"type": "string"
},
"opptimezonename": {
"type": "string"
},
"oppclosurecategory": {
"type": "integer"
},
"cost": {
"type": "number"
},
"quantity": {
"type": "integer"
},
"projecttimebudget": {
"type": "number"
},
"projectmoneybudget": {
"type": "number"
},
"projecttimeactual": {
"type": "number"
},
"projectmoneyactual": {
"type": "number"
},
"lastnote": {
"type": "string"
},
"lastnote_date": {
"type": "string"
},
"userdef1": {
"type": "string"
},
"userdef2": {
"type": "string"
},
"userdef3": {
"type": "string"
},
"userdef4": {
"type": "string"
},
"userdef5": {
"type": "string"
},
"source": {
"type": "integer"
},
"release_important": {
"type": "boolean"
},
"releasenotegroup_name": {
"type": "string"
},
"releasenotegroup_id": {
"type": "integer"
},
"third_party_id": {
"type": "integer"
},
"third_party_id_string": {
"type": "string"
},
"supplier_status": {
"type": "integer"
},
"contract_refextra": {
"type": "string"
},
"appointment_type": {
"type": "integer"
},
"customfields": {
"type": "array"
},
"timeentries": {
"type": "array"
},
"section_timezone": {
"type": "string"
},
"itilname": {
"type": "string"
},
"related_service_descriptions": {
"type": "string"
},
"related_businessapps_descriptions": {
"type": "string"
},
"related_service_category_names": {
"type": "string"
},
"projectinternaltask": {
"type": "boolean"
},
"appointment_id": {
"type": "integer"
},
"nextappointmentdate": {
"type": "string"
},
"firstname": {
"type": "string"
},
"lastname": {
"type": "string"
},
"connectedinstance_id": {
"type": "integer"
},
"web_url": {
"type": "string"
},
"api_url": {
"type": "string"
},
"action_number": {
"type": "integer"
},
"action_ticket_id": {
"type": "integer"
},
"action_datetime": {
"type": "string"
},
"action_outcome": {
"type": "string"
},
"action_chargerate": {
"type": "string"
},
"action_contract_ref": {
"type": "string"
},
"action_note": {
"type": "string"
},
"ticket_invoices_for_each_site": {
"type": "boolean"
},
"salesorder_id": {
"type": "integer"
},
"orderhead_id": {
"type": "integer"
},
"budgettype": {
"type": "string"
},
"requesttype_name": {
"type": "string"
},
"recalculate_billing": {
"type": "boolean"
},
"impactlevel": {
"type": "integer"
},
"supplier_id": {
"type": "integer"
},
"pr_id": {
"type": "integer"
},
"branch_id": {
"type": "integer"
},
"branch_name": {
"type": "string"
},
"update_milestone_id": {
"type": "integer"
},
"milestone_id": {
"type": "integer"
},
"milestone_name": {
"type": "string"
},
"milestone_billing_type": {
"type": "integer"
},
"milestone_value": {
"type": "number"
},
"milestone_sequence": {
"type": "integer"
},
"milestone_status": {
"type": "integer"
},
"milestone_startdate": {
"type": "string"
},
"milestone_enddate": {
"type": "string"
},
"email_message_id": {
"type": "string"
},
"guid": {
"type": "string"
},
"colour": {
"type": "string"
},
"reviewed": {
"type": "boolean"
},
"action_agent_name": {
"type": "string"
},
"merged_into_id": {
"type": "integer"
},
"reassigncount": {
"type": "integer"
},
"parent_status": {
"type": "integer"
},
"parent_agent": {
"type": "integer"
},
"child_status": {
"type": "integer"
},
"date_fully_closed": {
"type": "string"
},
"lastaction_chargerate": {
"type": "string"
},
"hover_summary": {
"type": "string"
},
"slatimeelapsed": {
"type": "number"
},
"ai_summary": {
"type": "string"
},
"search_score": {
"type": "number"
},
"main_project_id": {
"type": "integer"
},
"is_maintenance": {
"type": "boolean"
},
"first_respond_by_date": {
"type": "string"
},
"sla_first_response_state": {
"type": "string"
},
"table": {
"type": "integer"
},
"use": {
"type": "string"
},
"canbevotedfor": {
"type": "boolean"
},
"supplier_reference": {
"type": "string"
},
"top_level_name": {
"type": "string"
},
"deleted_date": {
"type": "string"
},
"isbeingclosed": {
"type": "boolean"
},
"maximumRestrictedPriority": {
"type": "integer"
},
"primary_service_name": {
"type": "string"
},
"idsummary": {
"type": "string"
},
"scomclearance": {
"type": "string"
},
"scomalertid": {
"type": "string"
},
"statusseq": {
"type": "integer"
},
"statuscolor": {
"type": "string"
},
"next_appointment_type": {
"type": "integer"
},
"account_manager": {
"type": "string"
},
"orionalert": {
"type": "integer"
},
"orionnote": {
"type": "string"
},
"orionwho": {
"type": "integer"
},
"product_key": {
"type": "string"
},
"rapid7_action_count": {
"type": "string"
},
"rapid7_ticketrrn": {
"type": "string"
},
"rapid7_ticketinvid": {
"type": "string"
},
"ticketage": {
"type": "number"
},
"ninja_id": {
"type": "string"
},
"teams_ticket_icon": {
"type": "string"
},
"lastactiondateteams": {
"type": "string"
},
"priority_name": {
"type": "string"
},
"useful_count": {
"type": "integer"
},
"notuseful_count": {
"type": "integer"
},
"sitepostcode": {
"type": "string"
},
"mailbox": {
"type": "string"
},
"userdepartments": {
"type": "string"
},
"updateservicestatus": {
"type": "boolean"
},
"servicestatusnote": {
"type": "string"
},
"itil_requesttype_id": {
"type": "integer"
},
"startdatetime": {
"type": "string"
},
"enddatetime": {
"type": "string"
},
"closure_agent_id": {
"type": "integer"
},
"closed_in_integration_system": {
"type": "boolean"
},
"newrelic_id": {
"type": "string"
},
"createdfromautomationstdid": {
"type": "integer"
},
"created_from_automation_entityid": {
"type": "integer"
},
"ticket_tags": {
"type": "string"
},
"status_change_frozen": {
"type": "boolean"
},
"approval_status": {
"type": "integer"
},
"opp_country_name": {
"type": "string"
},
"opp_region_name": {
"type": "string"
},
"invoiceseperatelyoverride": {
"type": "boolean"
},
"purchaseordernumber": {
"type": "string"
},
"overrideticketcost": {
"type": "number"
},
"budgethours": {
"type": "string"
},
"created_by": {
"type": "string"
},
"additional_agents": {
"type": "array"
},
"client_to_invoice_to_id": {
"type": "integer"
},
"primary_issue": {
"type": "object"
},
"primary_workitem": {
"type": "object"
},
"billing_plan_text": {
"type": "string"
},
"default_appointment_summary": {
"type": "string"
},
"default_appointment_details": {
"type": "string"
},
"agent_signature": {
"type": "string"
},
"customer_signature": {
"type": "string"
},
"new_agent_signature": {
"type": "string"
},
"new_customer_signature": {
"type": "string"
},
"ticket_client_to_invoice_to_id": {
"type": "integer"
},
"billable_time": {
"type": "number"
},
"invoiceable_time": {
"type": "number"
},
"owning_service": {
"type": "integer"
},
"owning_service_name": {
"type": "string"
},
"_open_search_score": {
"type": "number"
},
"ticket_timezone": {
"type": "string"
},
"reference": {
"type": "string"
},
"latitude": {
"type": "number"
},
"longitude": {
"type": "number"
},
"change_all_day": {
"type": "boolean"
},
"change_window_type": {
"type": "integer"
},
"search_count": {
"type": "integer"
},
"slastate": {
"type": "string"
},
"is_opportunity": {
"type": "boolean"
},
"user_email2": {
"type": "string"
},
"user_email3": {
"type": "string"
},
"dl_cf_email_value": {
"type": "string"
},
"risklevel": {
"type": "integer"
},
"_importtypeid": {
"type": "integer"
},
"_importthirdpartyid": {
"type": "string"
},
"_importtype": {
"type": "string"
},
"new_external_link": {
"type": "object"
},
"import_details_id": {
"type": "integer"
},
"_isupdateimport": {
"type": "boolean"
},
"_match_thirdparty_id": {
"type": "string"
},
"_match_integration_id": {
"type": "integer"
},
"_match_integration_name": {
"type": "string"
},
"_match_integration_button_caption": {
"type": "string"
},
"_match_integration_button_url": {
"type": "string"
},
"_match_integration_button_icon": {
"type": "string"
}
}
},
"description": "New Related Tickets"
},
"unrelate_from_ticket_id": {
"type": "integer",
"format": "int32",
"description": "Unrelate From Ticket Id"
},
"ecommerce_orders": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"eo_id": {
"type": "integer"
},
"ticket_id": {
"type": "integer"
},
"third_party_order_id": {
"type": "string"
},
"third_party_order_url": {
"type": "string"
}
}
},
"description": "Ecommerce Orders"
},
"hide_feedback": {
"type": "boolean",
"description": "Hide Feedback"
},
"workflow_history": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"ticket_id": {
"type": "integer"
},
"moved_from": {
"type": "integer"
},
"moved_to": {
"type": "integer"
},
"flow_id": {
"type": "integer"
},
"moved_from_stage": {
"type": "integer"
},
"moved_to_stage": {
"type": "integer"
},
"moved_date": {
"type": "string"
},
"target_date": {
"type": "string"
},
"target_hours": {
"type": "number"
},
"actual_hours": {
"type": "number"
},
"target_met": {
"type": "boolean"
},
"override_date": {
"type": "string"
},
"summary": {
"type": "string"
},
"action_id": {
"type": "integer"
}
}
},
"description": "Workflow History"
},
"connectwisermm_ticketid": {
"type": "string",
"description": "Connectwisermm Ticketid"
},
"colour_rule": {
"type": "integer",
"format": "int32",
"description": "Colour Rule"
},
"google_reviewdata": {
"type": "object",
"description": "Google Reviewdata"
},
"google_questiondata": {
"type": "object",
"description": "Google Questiondata"
},
"original_agent": {
"type": "integer",
"format": "int32",
"description": "Original Agent"
},
"oppjobtitle": {
"type": "string",
"description": "The oppjobtitle value"
},
"do_lookups": {
"type": "boolean",
"description": "Do Lookups"
},
"liongard_system_id": {
"type": "integer",
"format": "int32",
"description": "Liongard System Id"
},
"bigpanda_id": {
"type": "string",
"description": "Bigpanda Id"
},
"contributors": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"username": {
"type": "string"
},
"agent_id": {
"type": "integer"
},
"agentname": {
"type": "string"
},
"code": {
"type": "integer"
},
"rolename": {
"type": "string"
},
"ticketid": {
"type": "integer"
},
"note": {
"type": "string"
},
"contributor_type": {
"type": "integer"
},
"quality": {
"type": "integer"
},
"_warning": {
"type": "string"
}
}
},
"description": "The contributors value"
},
"internet_message_id": {
"type": "string",
"description": "Internet Message Id"
},
"matching_value": {
"type": "string",
"description": "Matching Value"
},
"sqlimport_id": {
"type": "integer",
"format": "int32",
"description": "Sqlimport Id"
},
"respondbydateadjusted": {
"type": "boolean",
"description": "The respondbydateadjusted value"
},
"date_dependencies": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"parentfaultid": {
"type": "integer"
},
"faultid": {
"type": "integer"
},
"dependentfaultid": {
"type": "integer"
},
"dependent_ticket_description": {
"type": "string"
},
"ticket_description": {
"type": "string"
},
"applied_from_template": {
"type": "boolean"
},
"_warning": {
"type": "string"
}
}
},
"description": "Date Dependencies"
},
"new_milestone_ticket": {
"type": "integer",
"format": "int32",
"description": "New Milestone Ticket"
},
"assets_columns": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"columns_id": {
"type": "integer"
},
"column_seq": {
"type": "integer"
},
"column_name": {
"type": "string"
},
"width": {
"type": "integer"
},
"order_seq": {
"type": "integer"
},
"order_desc": {
"type": "boolean"
},
"column_title_override": {
"type": "string"
},
"groupbystatus": {
"type": "integer"
},
"column_default_width": {
"type": "integer"
},
"columns_guid": {
"type": "string"
}
}
},
"description": "Assets Columns"
},
"slaresponseexcuse": {
"type": "string",
"description": "The slaresponseexcuse value"
},
"can_add_cc_followers": {
"type": "boolean",
"description": "Can Add Cc Followers"
},
"_fromchatprofileid": {
"type": "string",
"description": "The fromchatprofileid value"
},
"lapsafe_count": {
"type": "integer",
"format": "int32",
"description": "Lapsafe Count"
},
"olas": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"fault_id": {
"type": "integer"
},
"target_id": {
"type": "integer"
},
"target_name": {
"type": "string"
},
"target_hours": {
"type": "number"
},
"actual_hours": {
"type": "number"
},
"target_date": {
"type": "string"
},
"target_met": {
"type": "boolean"
},
"status": {
"type": "integer"
},
"dates": {
"type": "array"
},
"target": {
"type": "object"
},
"start_date": {
"type": "string"
},
"pause_date": {
"type": "string"
},
"_warning": {
"type": "string"
},
"end_date": {
"type": "string"
},
"rule_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"priority_id": {
"type": "integer"
},
"stage_id": {
"type": "integer"
},
"step_id": {
"type": "integer"
},
"flow_id": {
"type": "integer"
}
}
},
"description": "The olas value"
},
"ola_count": {
"type": "integer",
"format": "int32",
"description": "Ola Count"
},
"new_workflow_history": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"ticket_id": {
"type": "integer"
},
"moved_from": {
"type": "integer"
},
"moved_to": {
"type": "integer"
},
"flow_id": {
"type": "integer"
},
"moved_from_stage": {
"type": "integer"
},
"moved_to_stage": {
"type": "integer"
},
"moved_date": {
"type": "string"
},
"target_date": {
"type": "string"
},
"target_hours": {
"type": "number"
},
"actual_hours": {
"type": "number"
},
"target_met": {
"type": "boolean"
},
"override_date": {
"type": "string"
},
"summary": {
"type": "string"
},
"action_id": {
"type": "integer"
}
}
},
"description": "New Workflow History"
},
"default_slack_channel_name": {
"type": "string",
"description": "Default Slack Channel Name"
},
"show_channel_create": {
"type": "boolean",
"description": "Show Channel Create"
},
"slack_channel_id": {
"type": "string",
"description": "Slack Channel Id"
},
"slack_callback_id": {
"type": "string",
"description": "Slack Callback Id"
},
"ai_suggested_priority": {
"type": "string",
"description": "Ai Suggested Priority"
},
"ai_suggested_urgency": {
"type": "integer",
"format": "int32",
"description": "Ai Suggested Urgency"
},
"ai_suggested_impact": {
"type": "integer",
"format": "int32",
"description": "Ai Suggested Impact"
},
"ai_suggested_resolution": {
"type": "string",
"description": "Ai Suggested Resolution"
},
"ai_generated_summary": {
"type": "string",
"description": "Ai Generated Summary"
},
"ai_search_query": {
"type": "string",
"description": "Ai Search Query"
},
"ai_suggested_type": {
"type": "string",
"description": "Ai Suggested Type"
},
"ai_sentiment_analysis": {
"type": "string",
"description": "Ai Sentiment Analysis"
},
"ai_satisfaction_level": {
"type": "string",
"description": "Ai Satisfaction Level"
},
"ai_tonality": {
"type": "string",
"description": "Ai Tonality"
},
"_isagentuser": {
"type": "boolean",
"description": "The isagentuser value"
},
"ai_survey_score": {
"type": "integer",
"format": "int32",
"description": "Ai Survey Score"
},
"ai_survey_comment": {
"type": "string",
"description": "Ai Survey Comment"
},
"freshdesk_ticket_data": {
"type": "object",
"description": "Freshdesk Ticket Data"
},
"freshdesk_group_name": {
"type": "string",
"description": "Freshdesk Group Name"
},
"freshdesk_agent_name": {
"type": "string",
"description": "Freshdesk Agent Name"
},
"freshdesk_agent_email": {
"type": "string",
"description": "Freshdesk Agent Email"
},
"freshdesk_product_name": {
"type": "string",
"description": "Freshdesk Product Name"
},
"matched_kb_id_acessible_to_user": {
"type": "boolean",
"description": "Matched Kb Id Acessible To User"
},
"remotesession_count": {
"type": "integer",
"format": "int32",
"description": "Remotesession Count"
},
"search_index_sync_timestamp": {
"type": "string",
"format": "date-time",
"description": "Search Index Sync Timestamp"
},
"search_index_sync_batches": {
"type": "integer",
"format": "int32",
"description": "Search Index Sync Batches"
},
"new_whe_": {
"type": "string",
"format": "date-time",
"description": "New Whe"
},
"new_actioncode": {
"type": "integer",
"format": "int32",
"description": "New Actioncode"
},
"notepad": {
"type": "string",
"description": "The notepad value"
},
"embedding_match_timestamp": {
"type": "string",
"format": "date-time",
"description": "Embedding Match Timestamp"
},
"_re_index": {
"type": "boolean",
"description": "Re Index"
},
"_fetch_matches": {
"type": "boolean",
"description": "Fetch Matches"
},
"workflow_move_date_override": {
"type": "string",
"format": "date-time",
"description": "Workflow Move Date Override"
},
"lookup_search": {
"type": "string",
"description": "Lookup Search"
},
"agent_booking_type": {
"type": "integer",
"format": "int32",
"description": "Agent Booking Type"
},
"pandadoc_attachment": {
"type": "integer",
"format": "int32",
"description": "Pandadoc Attachment"
},
"pandadoc_attachment_name": {
"type": "string",
"description": "Pandadoc Attachment Name"
},
"pandadoc_attachment_url": {
"type": "string",
"description": "Pandadoc Attachment Url"
},
"thirdparty_url": {
"type": "string",
"description": "Thirdparty Url"
},
"security_signal_id": {
"type": "string",
"description": "Security Signal Id"
},
"datadog_id": {
"type": "string",
"description": "Datadog Id"
},
"ai_conversation_summary": {
"type": "string",
"description": "Ai Conversation Summary"
},
"incomingevent_count": {
"type": "integer",
"format": "int32",
"description": "Incomingevent Count"
},
"azure_connection_id": {
"type": "integer",
"format": "int32",
"description": "Azure Connection Id"
},
"kblinkid": {
"type": "integer",
"format": "int32",
"description": "The kblinkid value"
},
"ticket_client_to_invoice_to_id": {
"type": "integer",
"format": "int32",
"description": "Ticket Client To Invoice To Id"
},
"ticket_client_to_invoice_to_name": {
"type": "string",
"description": "Ticket Client To Invoice To Name"
},
"_prevent_outgoing": {
"type": "boolean",
"description": "Prevent Outgoing"
},
"dont_copy_history": {
"type": "boolean",
"description": "Dont Copy History"
},
"user_linked_sites": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"table_id": {
"type": "integer"
},
"module_id": {
"type": "integer"
},
"integration_name": {
"type": "string"
},
"halo_id": {
"type": "integer"
},
"third_party_id": {
"type": "string"
},
"third_party_desc": {
"type": "string"
},
"third_party_type": {
"type": "string"
},
"third_party_url": {
"type": "string"
},
"third_party_assigned_to": {
"type": "string"
},
"third_party_count": {
"type": "integer"
},
"primary": {
"type": "boolean"
},
"halo_desc": {
"type": "string"
},
"halo_second_id": {
"type": "integer"
},
"halo_second_desc": {
"type": "string"
},
"extra_match_field": {
"type": "string"
},
"details_id": {
"type": "integer"
},
"third_party_secondary_id": {
"type": "string"
},
"_warning": {
"type": "string"
},
"third_party_status": {
"type": "string"
},
"third_party_priority": {
"type": "string"
},
"_match": {
"type": "boolean"
},
"populate_url": {
"type": "boolean"
},
"date_created": {
"type": "string"
},
"date_updated": {
"type": "string"
},
"subscription_id": {
"type": "string"
},
"new_subscription_key": {
"type": "string"
},
"subscription_expiry": {
"type": "string"
},
"_webhookaction": {
"type": "integer"
},
"revisions": {
"type": "integer"
},
"dont_move_existing_assets": {
"type": "boolean"
},
"chat_message_count": {
"type": "integer"
},
"third_party_additional_id": {
"type": "string"
},
"description": {
"type": "string"
},
"update_existing_link": {
"type": "boolean"
},
"filters": {
"type": "array"
},
"parent_id": {
"type": "integer"
},
"child_links": {
"type": "array"
},
"url_for_linked_entity": {
"type": "string"
},
"url_for_linked_entity_caption": {
"type": "string"
},
"icon_for_linked_entity_caption": {
"type": "string"
}
}
},
"description": "User Linked Sites"
},
"prepay_threshold": {
"type": "object",
"description": "Prepay Threshold"
},
"automation_entity_type": {
"type": "integer",
"format": "int32",
"description": "Automation Entity Type"
},
"make_automation_entity_inactive": {
"type": "boolean",
"description": "Make Automation Entity Inactive"
},
"is_downtime": {
"type": "boolean",
"description": "Is Downtime"
},
"add_tags": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"text": {
"type": "string"
},
"add_to_kbid": {
"type": "integer"
},
"add_to_ctid": {
"type": "integer"
},
"add_to_stid": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"add_to_stdid": {
"type": "integer"
},
"type": {
"type": "integer"
}
}
},
"description": "Add Tags"
},
"locked_by_agentid": {
"type": "integer",
"format": "int32",
"description": "Locked By Agentid"
},
"_forceunlock": {
"type": "boolean",
"description": "The forceunlock value"
},
"_is_aisuggestion_merge": {
"type": "boolean",
"description": "Is Aisuggestion Merge"
},
"service_linked_device": {
"type": "integer",
"format": "int32",
"description": "Service Linked Device"
},
"quick_ticket_link_text": {
"type": "string",
"description": "Quick Ticket Link Text"
},
"_override_child_merge_type": {
"type": "integer",
"format": "int32",
"description": "Override Child Merge Type"
},
"next_review_date": {
"type": "string",
"format": "date-time",
"description": "Next Review Date"
},
"kb_pdf_template": {
"type": "integer",
"format": "int32",
"description": "Kb Pdf Template"
},
"kb_pdftemplate_name": {
"type": "string",
"description": "Kb Pdftemplate Name"
},
"template_when_linked": {
"type": "integer",
"format": "int32",
"description": "Template When Linked"
},
"templatewhenlinked_name": {
"type": "string",
"description": "Templatewhenlinked Name"
},
"statement_of_work_added": {
"type": "boolean",
"description": "Statement Of Work Added"
},
"_remove_pipeline_stage": {
"type": "boolean",
"description": "Remove Pipeline Stage"
},
"order_line_price": {
"type": "number",
"format": "double",
"description": "Order Line Price"
},
"order_line_composite_key": {
"type": "object",
"description": "Order Line Composite Key"
},
"_can_view_att": {
"type": "boolean",
"description": "Can View Att"
},
"_can_upload_att": {
"type": "boolean",
"description": "Can Upload Att"
},
"_can_download_att": {
"type": "boolean",
"description": "Can Download Att"
},
"_can_edit_att": {
"type": "boolean",
"description": "Can Edit Att"
},
"_can_view_action_history": {
"type": "boolean",
"description": "Can View Action History"
},
"risk_score": {
"type": "number",
"format": "double",
"description": "Risk Score"
},
"from_catalogue": {
"type": "boolean",
"description": "From Catalogue"
},
"enduser_role_ids": {
"type": "array",
"items": {
"type": "integer"
},
"description": "Enduser Role Ids"
},
"order_sequence": {
"type": "integer",
"format": "int32",
"description": "Order Sequence"
},
"order_update_to": {
"type": "integer",
"format": "int32",
"description": "Order Update To"
},
"order_update_from": {
"type": "integer",
"format": "int32",
"description": "Order Update From"
},
"workflow_html_to_show_on_progress": {
"type": "string",
"description": "Workflow Html To Show On Progress"
},
"requesttype_group_id": {
"type": "integer",
"format": "int32",
"description": "Requesttype Group Id"
},
"is_ai_indexable": {
"type": "boolean",
"description": "Is Ai Indexable"
},
"qualifications_matched": {
"type": "string",
"description": "Qualifications Matched"
},
"hoursinvoiced": {
"type": "number",
"format": "double",
"description": "The hoursinvoiced value"
},
"_kbduplicate01_ok": {
"type": "boolean",
"description": "Kbduplicate01 Ok"
},
"kb_ai_summary": {
"type": "string",
"description": "Kb Ai Summary"
},
"duplicate_kbs": {
"type": "string",
"description": "Duplicate Kbs"
},
"billing_type": {
"type": "integer",
"format": "int32",
"description": "Billing Type"
},
"ai_suggested_category": {
"type": "string",
"description": "Ai Suggested Category"
},
"related_ticket_count": {
"type": "integer",
"format": "int32",
"description": "Related Ticket Count"
},
"estimate_lat_long": {
"type": "boolean",
"description": "Estimate Lat Long"
},
"get_address_from_opp_company_name": {
"type": "boolean",
"description": "Get Address From Opp Company Name"
},
"templateuser_override": {
"type": "boolean",
"description": "Templateuser Override"
},
"resource_booking_use_date_range": {
"type": "boolean",
"description": "Resource Booking Use Date Range"
},
"resource_booking_asset_advanced_search": {
"type": "string",
"description": "Resource Booking Asset Advanced Search"
},
"resource_booking_end_date": {
"type": "string",
"format": "date-time",
"description": "Resource Booking End Date"
},
"overriding_rates": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"area": {
"type": "integer"
},
"contract_id": {
"type": "integer"
},
"charge_id": {
"type": "integer"
},
"startdate": {
"type": "string"
},
"expirydate": {
"type": "string"
},
"rate": {
"type": "number"
},
"mileage_rate": {
"type": "number"
},
"org": {
"type": "integer"
},
"minimum": {
"type": "number"
},
"increment": {
"type": "number"
},
"oohmultiplier": {
"type": "number"
},
"holidaymultiplier": {
"type": "number"
},
"weekendmultiplier": {
"type": "number"
},
"surcharge": {
"type": "boolean"
},
"round": {
"type": "integer"
},
"useagentworkinghours": {
"type": "boolean"
},
"use_budget_rate": {
"type": "boolean"
},
"current": {
"type": "boolean"
},
"current_rate": {
"type": "number"
},
"use_for_travel": {
"type": "boolean"
},
"use_for_mileage": {
"type": "boolean"
},
"travel_surchargeid": {
"type": "integer"
},
"contractmultiplier": {
"type": "number"
},
"rateoverride": {
"type": "number"
},
"override_surcharge": {
"type": "boolean"
},
"_warning": {
"type": "string"
},
"tree_id": {
"type": "integer"
},
"ticket_id": {
"type": "integer"
},
"agents": {
"type": "array"
},
"agentslist": {
"type": "string"
}
}
},
"description": "Overriding Rates"
},
"project_overriding_rates": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"area": {
"type": "integer"
},
"contract_id": {
"type": "integer"
},
"charge_id": {
"type": "integer"
},
"startdate": {
"type": "string"
},
"expirydate": {
"type": "string"
},
"rate": {
"type": "number"
},
"mileage_rate": {
"type": "number"
},
"org": {
"type": "integer"
},
"minimum": {
"type": "number"
},
"increment": {
"type": "number"
},
"oohmultiplier": {
"type": "number"
},
"holidaymultiplier": {
"type": "number"
},
"weekendmultiplier": {
"type": "number"
},
"surcharge": {
"type": "boolean"
},
"round": {
"type": "integer"
},
"useagentworkinghours": {
"type": "boolean"
},
"use_budget_rate": {
"type": "boolean"
},
"current": {
"type": "boolean"
},
"current_rate": {
"type": "number"
},
"use_for_travel": {
"type": "boolean"
},
"use_for_mileage": {
"type": "boolean"
},
"travel_surchargeid": {
"type": "integer"
},
"contractmultiplier": {
"type": "number"
},
"rateoverride": {
"type": "number"
},
"override_surcharge": {
"type": "boolean"
},
"_warning": {
"type": "string"
},
"tree_id": {
"type": "integer"
},
"ticket_id": {
"type": "integer"
},
"agents": {
"type": "array"
},
"agentslist": {
"type": "string"
}
}
},
"description": "Project Overriding Rates"
},
"hubspot_id": {
"type": "string",
"description": "Hubspot Id"
},
"hubspot_url": {
"type": "string",
"description": "Hubspot Url"
},
"table": {
"type": "integer",
"format": "int32",
"enum": [
0,
1,
2,
3,
4,
5,
6,
7,
8,
9,
980,
986,
987,
988,
989,
990,
991,
992,
993,
995,
996,
997,
998,
999,
1001,
1002,
1003,
1005,
1006,
1007,
1008,
1009,
1010,
1011,
1012,
1013,
1014,
1015,
1016,
1017,
1018,
1019,
1020,
1021,
1022,
1023,
1024,
1025,
1026,
1027,
1029,
1030,
1031,
1035,
-1
],
"description": "The table value"
},
"use": {
"type": "string",
"description": "The use value"
},
"canbevotedfor": {
"type": "boolean",
"description": "The canbevotedfor value"
},
"supplier_reference": {
"type": "string",
"description": "Supplier Reference"
},
"top_level_name": {
"type": "string",
"description": "Top Level Name"
},
"deleted_date": {
"type": "string",
"format": "date-time",
"description": "Deleted Date"
},
"isbeingclosed": {
"type": "boolean",
"description": "The isbeingclosed value"
},
"maximumRestrictedPriority": {
"type": "integer",
"format": "int32",
"description": "Maximum Restricted Priority"
},
"primary_service_name": {
"type": "string",
"description": "Primary Service Name"
},
"idsummary": {
"type": "string",
"description": "The idsummary value"
},
"scomclearance": {
"type": "string",
"description": "The scomclearance value"
},
"scomalertid": {
"type": "string",
"description": "The scomalertid value"
},
"statusseq": {
"type": "integer",
"format": "int32",
"description": "The statusseq value"
},
"statuscolor": {
"type": "string",
"description": "The statuscolor value"
},
"next_appointment_type": {
"type": "integer",
"format": "int32",
"description": "Next Appointment Type"
},
"account_manager": {
"type": "string",
"description": "Account Manager"
},
"orionalert": {
"type": "integer",
"format": "int32",
"description": "The orionalert value"
},
"orionnote": {
"type": "string",
"description": "The orionnote value"
},
"orionwho": {
"type": "integer",
"format": "int32",
"description": "The orionwho value"
},
"product_key": {
"type": "string",
"description": "Product Key"
},
"rapid7_action_count": {
"type": "string",
"description": "Rapid7 Action Count"
},
"rapid7_ticketrrn": {
"type": "string",
"description": "Rapid7 Ticketrrn"
},
"rapid7_ticketinvid": {
"type": "string",
"description": "Rapid7 Ticketinvid"
},
"ticketage": {
"type": "number",
"format": "double",
"description": "The ticketage value"
},
"ninja_id": {
"type": "string",
"description": "Ninja Id"
},
"teams_ticket_icon": {
"type": "string",
"description": "Teams Ticket Icon"
},
"lastactiondateteams": {
"type": "string",
"description": "The lastactiondateteams value"
},
"priority_name": {
"type": "string",
"description": "Priority Name"
},
"useful_count": {
"type": "integer",
"format": "int32",
"description": "Useful Count"
},
"notuseful_count": {
"type": "integer",
"format": "int32",
"description": "Notuseful Count"
},
"sitepostcode": {
"type": "string",
"description": "The sitepostcode value"
},
"mailbox": {
"type": "string",
"description": "The mailbox value"
},
"userdepartments": {
"type": "string",
"description": "The userdepartments value"
},
"updateservicestatus": {
"type": "boolean",
"description": "The updateservicestatus value"
},
"servicestatusnote": {
"type": "string",
"description": "The servicestatusnote value"
},
"itil_requesttype_id": {
"type": "integer",
"format": "int32",
"description": "Itil Requesttype Id"
},
"startdatetime": {
"type": "string",
"format": "date-time",
"description": "The startdatetime value"
},
"enddatetime": {
"type": "string",
"format": "date-time",
"description": "The enddatetime value"
},
"closure_agent_id": {
"type": "integer",
"format": "int32",
"description": "Closure Agent Id"
},
"closed_in_integration_system": {
"type": "boolean",
"description": "Closed In Integration System"
},
"createdfromautomationstdid": {
"type": "integer",
"format": "int32",
"description": "The createdfromautomationstdid value"
},
"created_from_automation_entityid": {
"type": "integer",
"format": "int32",
"description": "Created From Automation Entityid"
},
"ticket_tags": {
"type": "string",
"description": "Ticket Tags"
},
"status_change_frozen": {
"type": "boolean",
"description": "Status Change Frozen"
},
"approval_status": {
"type": "integer",
"format": "int32",
"description": "Approval Status"
},
"opp_country_name": {
"type": "string",
"description": "Opp Country Name"
},
"opp_region_name": {
"type": "string",
"description": "Opp Region Name"
},
"invoiceseperatelyoverride": {
"type": "boolean",
"description": "The invoiceseperatelyoverride value"
},
"purchaseordernumber": {
"type": "string",
"description": "The purchaseordernumber value"
},
"overrideticketcost": {
"type": "number",
"format": "double",
"description": "The overrideticketcost value"
},
"budgethours": {
"type": "string",
"description": "The budgethours value"
},
"created_by": {
"type": "string",
"description": "Created By"
},
"additional_agents": {
"type": "array",
"items": {
"type": "object",
"properties": {
"faultid": {
"type": "integer"
},
"id": {
"type": "integer"
},
"name": {
"type": "string"
},
"email": {
"type": "string"
},
"_warning": {
"type": "string"
}
}
},
"description": "Additional Agents"
},
"client_to_invoice_to_id": {
"type": "integer",
"format": "int32",
"description": "Client To Invoice To Id"
},
"primary_issue": {
"type": "object",
"description": "Primary Issue"
},
"primary_workitem": {
"type": "object",
"description": "Primary Workitem"
},
"billing_plan_text": {
"type": "string",
"description": "Billing Plan Text"
},
"default_appointment_summary": {
"type": "string",
"description": "Default Appointment Summary"
},
"default_appointment_details": {
"type": "string",
"description": "Default Appointment Details"
},
"agent_signature": {
"type": "string",
"description": "Agent Signature"
},
"customer_signature": {
"type": "string",
"description": "Customer Signature"
},
"new_agent_signature": {
"type": "string",
"description": "New Agent Signature"
},
"new_customer_signature": {
"type": "string",
"description": "New Customer Signature"
},
"billable_time": {
"type": "number",
"format": "double",
"description": "Billable Time"
},
"invoiceable_time": {
"type": "number",
"format": "double",
"description": "Invoiceable Time"
},
"owning_service": {
"type": "integer",
"format": "int32",
"description": "Owning Service"
},
"owning_service_name": {
"type": "string",
"description": "Owning Service Name"
},
"_open_search_score": {
"type": "number",
"format": "float",
"description": "Open Search Score"
},
"ticket_timezone": {
"type": "string",
"description": "Ticket Timezone"
},
"reference": {
"type": "string",
"description": "The reference value"
},
"latitude": {
"type": "number",
"format": "double",
"description": "The latitude value"
},
"longitude": {
"type": "number",
"format": "double",
"description": "The longitude value"
},
"change_all_day": {
"type": "boolean",
"description": "Change All Day"
},
"change_window_type": {
"type": "integer",
"format": "int32",
"description": "Change Window Type"
},
"search_count": {
"type": "integer",
"format": "int32",
"description": "Search Count"
},
"slastate": {
"type": "string",
"description": "The slastate value"
},
"is_opportunity": {
"type": "boolean",
"description": "Is Opportunity"
},
"user_email2": {
"type": "string",
"description": "User Email2"
},
"user_email3": {
"type": "string",
"description": "User Email3"
},
"dl_cf_email_value": {
"type": "string",
"description": "Dl Cf Email Value"
},
"risklevel": {
"type": "integer",
"format": "int32",
"description": "The risklevel value"
},
"_importtypeid": {
"type": "integer",
"format": "int32",
"description": "The importtypeid value"
},
"_importthirdpartyid": {
"type": "string",
"description": "The importthirdpartyid value"
},
"_importtype": {
"type": "string",
"description": "The importtype value"
},
"new_external_link": {
"type": "object",
"description": "New External Link"
},
"import_details_id": {
"type": "integer",
"format": "int32",
"description": "Import Details Id"
},
"_isupdateimport": {
"type": "boolean",
"description": "The isupdateimport value"
},
"_match_integration_button_caption": {
"type": "string",
"description": "Match Integration Button Caption"
},
"_match_integration_button_url": {
"type": "string",
"description": "Match Integration Button Url"
},
"_match_integration_button_icon": {
"type": "string",
"description": "Match Integration Button Icon"
}
}
},
"description": "Request body"
}
},
"required": [
"PCID"
]
}
```
***
## haloitsm\_tickets\_vote\_tickets\_vote
POST /Tickets/vote
**Parameters:**
| Parameter | Type | Required | Default | Description |
| --------- | --------- | -------- | ------- | ------------ |
| `body` | object\[] | No | — | Request body |
```json theme={null}
{
"type": "object",
"properties": {
"PCID": {
"type": "string",
"description": "Pink Connect ID for the authenticated connection"
},
"body": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer",
"format": "int32",
"description": "The id value"
},
"dateoccurred": {
"type": "string",
"format": "date-time",
"description": "The dateoccurred value"
},
"summary": {
"type": "string",
"description": "The summary value"
},
"details": {
"type": "string",
"description": "The details value"
},
"status_id": {
"type": "integer",
"format": "int32",
"description": "Status Id"
},
"status_name": {
"type": "string",
"description": "Status Name"
},
"tickettype_id": {
"type": "integer",
"format": "int32",
"description": "Tickettype Id"
},
"tickettype_name": {
"type": "string",
"description": "Tickettype Name"
},
"sla_id": {
"type": "integer",
"format": "int32",
"description": "Sla Id"
},
"sla_name": {
"type": "string",
"description": "Sla Name"
},
"priority_id": {
"type": "integer",
"format": "int32",
"description": "Priority Id"
},
"client_id": {
"type": "integer",
"format": "int32",
"description": "Client Id"
},
"client_name": {
"type": "string",
"description": "Client Name"
},
"site_id": {
"type": "integer",
"format": "int32",
"description": "Site Id"
},
"site_name": {
"type": "string",
"description": "Site Name"
},
"user_id": {
"type": "integer",
"format": "int32",
"description": "User Id"
},
"user_name": {
"type": "string",
"description": "User Name"
},
"team_id": {
"type": "integer",
"format": "int32",
"description": "Team Id"
},
"team": {
"type": "string",
"description": "The team value"
},
"agent_id": {
"type": "integer",
"format": "int32",
"description": "Agent Id"
},
"agent_name": {
"type": "string",
"description": "Agent Name"
},
"category_1": {
"type": "string",
"description": "Category 1"
},
"category_2": {
"type": "string",
"description": "Category 2"
},
"category_3": {
"type": "string",
"description": "Category 3"
},
"category_4": {
"type": "string",
"description": "Category 4"
},
"categoryid_1": {
"type": "integer",
"format": "int32",
"description": "Categoryid 1"
},
"categoryid_2": {
"type": "integer",
"format": "int32",
"description": "Categoryid 2"
},
"categoryid_3": {
"type": "integer",
"format": "int32",
"description": "Categoryid 3"
},
"categoryid_4": {
"type": "integer",
"format": "int32",
"description": "Categoryid 4"
},
"category_1_display": {
"type": "string",
"description": "Category 1 Display"
},
"category_2_display": {
"type": "string",
"description": "Category 2 Display"
},
"category_3_display": {
"type": "string",
"description": "Category 3 Display"
},
"category_4_display": {
"type": "string",
"description": "Category 4 Display"
},
"estimate": {
"type": "number",
"format": "double",
"description": "The estimate value"
},
"estimatedays": {
"type": "number",
"format": "double",
"description": "The estimatedays value"
},
"projecttimepercentage": {
"type": "number",
"format": "double",
"description": "The projecttimepercentage value"
},
"projectcompletionpercentage": {
"type": "number",
"format": "double",
"description": "The projectcompletionpercentage value"
},
"projectearlieststart": {
"type": "string",
"format": "date-time",
"description": "The projectearlieststart value"
},
"projectlatestend": {
"type": "string",
"format": "date-time",
"description": "The projectlatestend value"
},
"timetaken": {
"type": "number",
"format": "double",
"description": "The timetaken value"
},
"faigeneratedsummary_list": {
"type": "string",
"description": "Faigeneratedsummary List"
},
"chargehours": {
"type": "number",
"format": "double",
"description": "The chargehours value"
},
"nonchargehours": {
"type": "number",
"format": "double",
"description": "The nonchargehours value"
},
"travelhours": {
"type": "number",
"format": "double",
"description": "The travelhours value"
},
"totalmileage": {
"type": "number",
"format": "double",
"description": "The totalmileage value"
},
"itemsprice": {
"type": "number",
"format": "double",
"description": "The itemsprice value"
},
"items": {
"type": "string",
"description": "The items value"
},
"supplier_name": {
"type": "string",
"description": "Supplier Name"
},
"parent_id": {
"type": "integer",
"format": "int32",
"description": "Parent Id"
},
"child_count": {
"type": "integer",
"format": "int32",
"description": "Child Count"
},
"child_count_open": {
"type": "integer",
"format": "int32",
"description": "Child Count Open"
},
"attachment_count": {
"type": "integer",
"format": "int32",
"description": "Attachment Count"
},
"flagged": {
"type": "boolean",
"description": "The flagged value"
},
"read": {
"type": "boolean",
"description": "The read value"
},
"enduserstatus": {
"type": "integer",
"format": "int32",
"description": "The enduserstatus value"
},
"onhold": {
"type": "boolean",
"description": "The onhold value"
},
"respondbydate": {
"type": "string",
"format": "date-time",
"description": "The respondbydate value"
},
"responsedate": {
"type": "string",
"format": "date-time",
"description": "The responsedate value"
},
"first_responsedate": {
"type": "string",
"format": "date-time",
"description": "First Responsedate"
},
"responsestartdate": {
"type": "string",
"format": "date-time",
"description": "The responsestartdate value"
},
"slaresponsestate": {
"type": "string",
"description": "The slaresponsestate value"
},
"fixbydate": {
"type": "string",
"format": "date-time",
"description": "The fixbydate value"
},
"dateclosed": {
"type": "string",
"format": "date-time",
"description": "The dateclosed value"
},
"dateassigned": {
"type": "string",
"format": "date-time",
"description": "The dateassigned value"
},
"excludefromsla": {
"type": "boolean",
"description": "The excludefromsla value"
},
"slaholdtime": {
"type": "number",
"format": "double",
"description": "The slaholdtime value"
},
"site_timezone": {
"type": "string",
"description": "Site Timezone"
},
"parentguid": {
"type": "string",
"description": "The parentguid value"
},
"parentassign": {
"type": "boolean",
"description": "The parentassign value"
},
"slaactiondate": {
"type": "string",
"format": "date-time",
"description": "The slaactiondate value"
},
"slapercused": {
"type": "number",
"format": "double",
"description": "The slapercused value"
},
"slatimeleft": {
"type": "number",
"format": "double",
"description": "The slatimeleft value"
},
"currentelapsedhours": {
"type": "number",
"format": "double",
"description": "The currentelapsedhours value"
},
"lastactiondate": {
"type": "string",
"format": "date-time",
"description": "The lastactiondate value"
},
"last_update": {
"type": "string",
"format": "date-time",
"description": "Last Update"
},
"lastchildactiondate": {
"type": "string",
"format": "date-time",
"description": "The lastchildactiondate value"
},
"organisation_id": {
"type": "integer",
"format": "int32",
"description": "Organisation Id"
},
"department_id": {
"type": "integer",
"format": "int32",
"description": "Department Id"
},
"reportedby": {
"type": "string",
"description": "The reportedby value"
},
"user_email": {
"type": "string",
"description": "User Email"
},
"emailtolist": {
"type": "string",
"description": "The emailtolist value"
},
"emailtolistsupplier": {
"type": "string",
"description": "The emailtolistsupplier value"
},
"emailcclist": {
"type": "string",
"description": "The emailcclist value"
},
"emailcclistsupplier": {
"type": "string",
"description": "The emailcclistsupplier value"
},
"matched_kb_id": {
"type": "integer",
"format": "int32",
"description": "Matched Kb Id"
},
"release_note": {
"type": "string",
"description": "Release Note"
},
"product_id": {
"type": "integer",
"format": "int32",
"description": "Product Id"
},
"product_name": {
"type": "string",
"description": "Product Name"
},
"release_id": {
"type": "integer",
"format": "int32",
"description": "Release Id"
},
"release_name": {
"type": "string",
"description": "Release Name"
},
"release2_id": {
"type": "integer",
"format": "int32",
"description": "Release2 Id"
},
"release2_name": {
"type": "string",
"description": "Release2 Name"
},
"release3_id": {
"type": "integer",
"format": "int32",
"description": "Release3 Id"
},
"release3_name": {
"type": "string",
"description": "Release3 Name"
},
"child_ticket_id_string": {
"type": "string",
"description": "Child Ticket Id String"
},
"asset_key_field_string": {
"type": "string",
"description": "Asset Key Field String"
},
"asset_type_name": {
"type": "string",
"description": "Asset Type Name"
},
"workflow_name": {
"type": "string",
"description": "Workflow Name"
},
"workflow_stage": {
"type": "string",
"description": "Workflow Stage"
},
"workflow_stage_id": {
"type": "integer",
"format": "int32",
"description": "Workflow Stage Id"
},
"workflow_stage_number": {
"type": "string",
"description": "Workflow Stage Number"
},
"lastincomingemail": {
"type": "string",
"format": "date-time",
"description": "The lastincomingemail value"
},
"child_ticket_ids": {
"type": "array",
"items": {
"type": "integer"
},
"description": "Child Ticket Ids"
},
"nextactivitydate": {
"type": "string",
"format": "date-time",
"description": "The nextactivitydate value"
},
"nextactivityorappointmentdate": {
"type": "string",
"format": "date-time",
"description": "The nextactivityorappointmentdate value"
},
"inventory_number": {
"type": "string",
"description": "Inventory Number"
},
"workflow_id": {
"type": "integer",
"format": "int32",
"description": "Workflow Id"
},
"workflow_step": {
"type": "integer",
"format": "int32",
"description": "Workflow Step"
},
"workflow_seq": {
"type": "integer",
"format": "int32",
"description": "Workflow Seq"
},
"pipeline_stage_id": {
"type": "integer",
"format": "int32",
"description": "Pipeline Stage Id"
},
"pipeline_stage_name": {
"type": "string",
"description": "Pipeline Stage Name"
},
"hasbeenclosed": {
"type": "boolean",
"description": "The hasbeenclosed value"
},
"unread_child_action_count": {
"type": "integer",
"format": "int32",
"description": "Unread Child Action Count"
},
"unread_related_action_count": {
"type": "integer",
"format": "int32",
"description": "Unread Related Action Count"
},
"child_action_count": {
"type": "integer",
"format": "int32",
"description": "Child Action Count"
},
"parent_subject": {
"type": "string",
"description": "Parent Subject"
},
"related_action_count": {
"type": "integer",
"format": "int32",
"description": "Related Action Count"
},
"is_vip": {
"type": "boolean",
"description": "Is Vip"
},
"isimportantcontact": {
"type": "boolean",
"description": "The isimportantcontact value"
},
"inactive": {
"type": "boolean",
"description": "The inactive value"
},
"impact": {
"type": "integer",
"format": "int32",
"description": "The impact value"
},
"urgency": {
"type": "integer",
"format": "int32",
"description": "The urgency value"
},
"startdate": {
"type": "string",
"format": "date-time",
"description": "Start date for filtering"
},
"startdate_timezone": {
"type": "string",
"description": "Startdate Timezone"
},
"startdate_with_timezone": {
"type": "object",
"description": "Startdate With Timezone"
},
"starttime": {
"type": "string",
"format": "date-span",
"description": "The starttime value"
},
"starttimeslot": {
"type": "integer",
"format": "int32",
"description": "The starttimeslot value"
},
"targetdate": {
"type": "string",
"format": "date-time",
"description": "The targetdate value"
},
"targetdate_timezone": {
"type": "string",
"description": "Targetdate Timezone"
},
"targetdate_with_timezone": {
"type": "object",
"description": "Targetdate With Timezone"
},
"targettime": {
"type": "string",
"format": "date-span",
"description": "The targettime value"
},
"targettimeslot": {
"type": "integer",
"format": "int32",
"description": "The targettimeslot value"
},
"targetpercused": {
"type": "number",
"format": "double",
"description": "The targetpercused value"
},
"targettimeleft": {
"type": "number",
"format": "double",
"description": "The targettimeleft value"
},
"deadlinedate": {
"type": "string",
"format": "date-time",
"description": "The deadlinedate value"
},
"followupdate": {
"type": "string",
"format": "date-time",
"description": "The followupdate value"
},
"oppcontactname": {
"type": "string",
"description": "The oppcontactname value"
},
"oppcompanyname": {
"type": "string",
"description": "The oppcompanyname value"
},
"oppemailaddress": {
"type": "string",
"description": "The oppemailaddress value"
},
"oppcustomertitle": {
"type": "string",
"description": "The oppcustomertitle value"
},
"opptel": {
"type": "string",
"description": "The opptel value"
},
"oppaddr1": {
"type": "string",
"description": "The oppaddr1 value"
},
"oppaddr2": {
"type": "string",
"description": "The oppaddr2 value"
},
"oppaddr3": {
"type": "string",
"description": "The oppaddr3 value"
},
"oppaddr4": {
"type": "string",
"description": "The oppaddr4 value"
},
"opppostcode": {
"type": "string",
"description": "The opppostcode value"
},
"oppcountry": {
"type": "string",
"description": "The oppcountry value"
},
"oppregion": {
"type": "string",
"description": "The oppregion value"
},
"opptype": {
"type": "string",
"description": "The opptype value"
},
"oppvalue": {
"type": "number",
"format": "double",
"description": "The oppvalue value"
},
"oppvalue_monthly": {
"type": "number",
"format": "double",
"description": "Oppvalue Monthly"
},
"oppvalue_annual": {
"type": "number",
"format": "double",
"description": "Oppvalue Annual"
},
"oppvalue_oneoff": {
"type": "number",
"format": "double",
"description": "Oppvalue Oneoff"
},
"oppconversionprobability": {
"type": "number",
"format": "double",
"description": "The oppconversionprobability value"
},
"oppvalueadjusted": {
"type": "number",
"format": "double",
"description": "The oppvalueadjusted value"
},
"oppprofit": {
"type": "number",
"format": "double",
"description": "The oppprofit value"
},
"oppcurrentsystem": {
"type": "string",
"description": "The oppcurrentsystem value"
},
"oppcompetitors": {
"type": "string",
"description": "The oppcompetitors value"
},
"opptrialdate": {
"type": "string",
"format": "date-time",
"description": "The opptrialdate value"
},
"oppdemodate": {
"type": "string",
"format": "date-time",
"description": "The oppdemodate value"
},
"oppdiscountdate": {
"type": "string",
"format": "date-time",
"description": "The oppdiscountdate value"
},
"oppattemptsmade": {
"type": "integer",
"format": "int32",
"description": "The oppattemptsmade value"
},
"oppconverteddate": {
"type": "string",
"format": "date-time",
"description": "The oppconverteddate value"
},
"oppproductchosen": {
"type": "string",
"description": "The oppproductchosen value"
},
"oppreason": {
"type": "string",
"description": "The oppreason value"
},
"opphear": {
"type": "string",
"description": "The opphear value"
},
"opptimezonename": {
"type": "string",
"description": "The opptimezonename value"
},
"oppclosurecategory": {
"type": "integer",
"format": "int32",
"description": "The oppclosurecategory value"
},
"cost": {
"type": "number",
"format": "double",
"description": "The cost value"
},
"quantity": {
"type": "integer",
"format": "int32",
"description": "The quantity value"
},
"projecttimebudget": {
"type": "number",
"format": "double",
"description": "The projecttimebudget value"
},
"projectmoneybudget": {
"type": "number",
"format": "double",
"description": "The projectmoneybudget value"
},
"projecttimeactual": {
"type": "number",
"format": "double",
"description": "The projecttimeactual value"
},
"projectmoneyactual": {
"type": "number",
"format": "double",
"description": "The projectmoneyactual value"
},
"lastnote": {
"type": "string",
"description": "The lastnote value"
},
"lastnote_date": {
"type": "string",
"format": "date-time",
"description": "Lastnote Date"
},
"userdef1": {
"type": "string",
"description": "The userdef1 value"
},
"userdef2": {
"type": "string",
"description": "The userdef2 value"
},
"userdef3": {
"type": "string",
"description": "The userdef3 value"
},
"userdef4": {
"type": "string",
"description": "The userdef4 value"
},
"userdef5": {
"type": "string",
"description": "The userdef5 value"
},
"source": {
"type": "integer",
"format": "int32",
"description": "The source value"
},
"release_important": {
"type": "boolean",
"description": "Release Important"
},
"releasenotegroup_name": {
"type": "string",
"description": "Releasenotegroup Name"
},
"releasenotegroup_id": {
"type": "integer",
"format": "int32",
"description": "Releasenotegroup Id"
},
"third_party_id": {
"type": "integer",
"format": "int32",
"description": "Third Party Id"
},
"third_party_id_string": {
"type": "string",
"description": "Third Party Id String"
},
"supplier_status": {
"type": "integer",
"format": "int32",
"description": "Supplier Status"
},
"contract_refextra": {
"type": "string",
"description": "Contract Refextra"
},
"appointment_type": {
"type": "integer",
"format": "int32",
"description": "Appointment Type"
},
"customfields": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"name": {
"type": "string"
},
"label": {
"type": "string"
},
"summary": {
"type": "string"
},
"type": {
"type": "integer"
},
"value": {},
"value_is_password_id": {
"type": "boolean"
},
"display": {
"type": "string"
},
"characterlimit": {
"type": "integer"
},
"characterlimittype": {
"type": "integer"
},
"inputtype": {
"type": "integer"
},
"copytochild": {
"type": "boolean"
},
"copytoparent": {
"type": "boolean"
},
"searchable": {
"type": "boolean"
},
"ordervalues": {
"type": "boolean"
},
"ordervaluesby": {
"type": "integer"
},
"database_lookup_id": {
"type": "integer"
},
"database_lookup_auto": {
"type": "boolean"
},
"database_lookup_triggers": {
"type": "array"
},
"third_party_name": {
"type": "string"
},
"extratype": {
"type": "integer"
},
"copytochildonupdate": {
"type": "boolean"
},
"copytograndchildonupdate": {
"type": "boolean"
},
"copytoparentonupdate": {
"type": "boolean"
},
"hyperlink": {
"type": "string"
},
"usage": {
"type": "integer"
},
"linked_table_id": {
"type": "integer"
},
"showondetailsscreen": {
"type": "boolean"
},
"third_party_value": {
"type": "string"
},
"custom_extra_table_id": {
"type": "integer"
},
"copytorelated": {
"type": "boolean"
},
"only_validate_on_creation": {
"type": "boolean"
},
"calculation": {
"type": "string"
},
"rounding": {
"type": "integer"
},
"validation_reasons": {
"type": "array"
},
"int_value_is_display": {
"type": "boolean"
},
"regex": {
"type": "string"
},
"onlyshowforagents": {
"type": "boolean"
},
"is_horizontal": {
"type": "boolean"
},
"copied": {
"type": "boolean"
},
"isencrypted": {
"type": "boolean"
},
"max_selection": {
"type": "integer"
},
"guid": {
"type": "string"
},
"selection_field_id": {
"type": "integer"
},
"variable_format_1": {
"type": "string"
},
"variable_format_2": {
"type": "string"
},
"validation_data": {
"type": "array"
},
"database_lookup_input": {
"type": "integer"
},
"table_data_entry_type": {
"type": "integer"
},
"showintable": {
"type": "boolean"
},
"table_height": {
"type": "integer"
},
"dont_delete_rows": {
"type": "boolean"
},
"table_matching_field": {
"type": "integer"
},
"new_storage_method": {
"type": "boolean"
},
"where_sql": {
"type": "string"
},
"load_type": {
"type": "integer"
},
"add_rows": {
"type": "boolean"
},
"delete_these_rows": {
"type": "array"
},
"showinpool": {
"type": "boolean"
},
"allow_pool_override": {
"type": "boolean"
},
"details_column_group": {
"type": "integer"
},
"add_row_per_value": {
"type": "boolean"
},
"store_in_fielddata": {
"type": "boolean"
},
"first_value_default": {
"type": "boolean"
},
"copytoparentnewticket": {
"type": "boolean"
}
}
},
"description": "The customfields value"
},
"timeentries": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"faultid": {
"type": "integer"
},
"actioncode": {
"type": "integer"
},
"time": {
"type": "number"
},
"actionbillingplanid": {
"type": "integer"
},
"value": {
"type": "number"
},
"overridden": {
"type": "boolean"
},
"actualtime": {
"type": "number"
},
"_warning": {
"type": "string"
}
}
},
"description": "The timeentries value"
},
"section_timezone": {
"type": "string",
"description": "Section Timezone"
},
"itilname": {
"type": "string",
"description": "The itilname value"
},
"related_service_descriptions": {
"type": "string",
"description": "Related Service Descriptions"
},
"related_businessapps_descriptions": {
"type": "string",
"description": "Related Businessapps Descriptions"
},
"related_service_category_names": {
"type": "string",
"description": "Related Service Category Names"
},
"projectinternaltask": {
"type": "boolean",
"description": "The projectinternaltask value"
},
"appointment_id": {
"type": "integer",
"format": "int32",
"description": "Appointment Id"
},
"nextappointmentdate": {
"type": "string",
"format": "date-time",
"description": "The nextappointmentdate value"
},
"firstname": {
"type": "string",
"description": "The firstname value"
},
"lastname": {
"type": "string",
"description": "The lastname value"
},
"connectedinstance_id": {
"type": "integer",
"format": "int32",
"description": "Connectedinstance Id"
},
"web_url": {
"type": "string",
"description": "Web Url"
},
"api_url": {
"type": "string",
"description": "Api Url"
},
"action_number": {
"type": "integer",
"format": "int32",
"description": "Action Number"
},
"action_ticket_id": {
"type": "integer",
"format": "int32",
"description": "Action Ticket Id"
},
"action_datetime": {
"type": "string",
"format": "date-time",
"description": "Action Datetime"
},
"action_outcome": {
"type": "string",
"description": "Action Outcome"
},
"action_chargerate": {
"type": "string",
"description": "Action Chargerate"
},
"action_contract_ref": {
"type": "string",
"description": "Action Contract Ref"
},
"action_note": {
"type": "string",
"description": "Action Note"
},
"ticket_invoices_for_each_site": {
"type": "boolean",
"description": "Ticket Invoices For Each Site"
},
"salesorder_id": {
"type": "integer",
"format": "int32",
"description": "Salesorder Id"
},
"orderhead_id": {
"type": "integer",
"format": "int32",
"description": "Orderhead Id"
},
"budgettype": {
"type": "string",
"description": "The budgettype value"
},
"requesttype_name": {
"type": "string",
"description": "Requesttype Name"
},
"recalculate_billing": {
"type": "boolean",
"description": "Recalculate Billing"
},
"impactlevel": {
"type": "integer",
"format": "int32",
"description": "The impactlevel value"
},
"supplier_id": {
"type": "integer",
"format": "int32",
"description": "Supplier Id"
},
"pr_id": {
"type": "integer",
"format": "int32",
"description": "Pr Id"
},
"branch_id": {
"type": "integer",
"format": "int32",
"description": "Branch Id"
},
"branch_name": {
"type": "string",
"description": "Branch Name"
},
"update_milestone_id": {
"type": "integer",
"format": "int32",
"description": "Update Milestone Id"
},
"milestone_id": {
"type": "integer",
"format": "int32",
"description": "Milestone Id"
},
"milestone_name": {
"type": "string",
"description": "Milestone Name"
},
"milestone_billing_type": {
"type": "integer",
"format": "int32",
"description": "Milestone Billing Type"
},
"milestone_value": {
"type": "number",
"format": "double",
"description": "Milestone Value"
},
"milestone_sequence": {
"type": "integer",
"format": "int32",
"description": "Milestone Sequence"
},
"milestone_status": {
"type": "integer",
"format": "int32",
"description": "Milestone Status"
},
"milestone_startdate": {
"type": "string",
"format": "date-time",
"description": "Milestone Startdate"
},
"milestone_enddate": {
"type": "string",
"format": "date-time",
"description": "Milestone Enddate"
},
"colour": {
"type": "string",
"description": "The colour value"
},
"reviewed": {
"type": "boolean",
"description": "The reviewed value"
},
"action_agent_name": {
"type": "string",
"description": "Action Agent Name"
},
"merged_into_id": {
"type": "integer",
"format": "int32",
"description": "Merged Into Id"
},
"reassigncount": {
"type": "integer",
"format": "int32",
"description": "The reassigncount value"
},
"parent_status": {
"type": "integer",
"format": "int32",
"description": "Parent Status"
},
"parent_agent": {
"type": "integer",
"format": "int32",
"description": "Parent Agent"
},
"child_status": {
"type": "integer",
"format": "int32",
"description": "Child Status"
},
"date_fully_closed": {
"type": "string",
"format": "date-time",
"description": "Date Fully Closed"
},
"lastaction_chargerate": {
"type": "string",
"description": "Lastaction Chargerate"
},
"hover_summary": {
"type": "string",
"description": "Hover Summary"
},
"slatimeelapsed": {
"type": "number",
"format": "double",
"description": "The slatimeelapsed value"
},
"ai_summary": {
"type": "string",
"description": "Ai Summary"
},
"search_score": {
"type": "number",
"format": "double",
"description": "Search Score"
},
"main_project_id": {
"type": "integer",
"format": "int32",
"description": "Main Project Id"
},
"is_maintenance": {
"type": "boolean",
"description": "Is Maintenance"
},
"first_respond_by_date": {
"type": "string",
"format": "date-time",
"description": "First Respond By Date"
},
"sla_first_response_state": {
"type": "string",
"description": "Sla First Response State"
},
"phonenumber": {
"type": "string",
"description": "The phonenumber value"
},
"details_html": {
"type": "string",
"description": "Details Html"
},
"takenby": {
"type": "string",
"description": "The takenby value"
},
"datecreated": {
"type": "string",
"format": "date-time",
"description": "The datecreated value"
},
"createdfrom_id": {
"type": "integer",
"format": "int32",
"description": "Createdfrom Id"
},
"createdfrom_summary": {
"type": "string",
"description": "Createdfrom Summary"
},
"clonedfrom_id": {
"type": "integer",
"format": "int32",
"description": "Clonedfrom Id"
},
"clonedfrom_summary": {
"type": "string",
"description": "Clonedfrom Summary"
},
"closure_note": {
"type": "string",
"description": "Closure Note"
},
"closure_note_html": {
"type": "string",
"description": "Closure Note Html"
},
"closure_time": {
"type": "number",
"format": "double",
"description": "Closure Time"
},
"top_level_id": {
"type": "integer",
"format": "int32",
"description": "Top Level Id"
},
"customer_relationships": {
"type": "string",
"description": "Customer Relationships"
},
"asset_number": {
"type": "integer",
"format": "int32",
"description": "Asset Number"
},
"asset_site": {
"type": "integer",
"format": "int32",
"description": "Asset Site"
},
"slaexcuse": {
"type": "string",
"description": "The slaexcuse value"
},
"site_sla_id": {
"type": "integer",
"format": "int32",
"description": "Site Sla Id"
},
"client_reference": {
"type": "string",
"description": "Client Reference"
},
"supplier_slaexcuse": {
"type": "string",
"description": "Supplier Slaexcuse"
},
"supplier_date": {
"type": "string",
"format": "date-time",
"description": "Supplier Date"
},
"supplier_contract_id": {
"type": "integer",
"format": "int32",
"description": "Supplier Contract Id"
},
"supplier_contract_ref": {
"type": "string",
"description": "Supplier Contract Ref"
},
"supplier_sla_id": {
"type": "integer",
"format": "int32",
"description": "Supplier Sla Id"
},
"supplier_priority_id": {
"type": "integer",
"format": "int32",
"description": "Supplier Priority Id"
},
"supplier_responsestate": {
"type": "string",
"description": "Supplier Responsestate"
},
"supplier_responsedate": {
"type": "string",
"format": "date-time",
"description": "Supplier Responsedate"
},
"supplier_responsetime": {
"type": "number",
"format": "double",
"description": "Supplier Responsetime"
},
"supplier_respondbydate": {
"type": "string",
"format": "date-time",
"description": "Supplier Respondbydate"
},
"supplier_slastate": {
"type": "string",
"description": "Supplier Slastate"
},
"supplier_slatimeelapsed": {
"type": "number",
"format": "double",
"description": "Supplier Slatimeelapsed"
},
"supplier_dateclosed": {
"type": "string",
"format": "date-time",
"description": "Supplier Dateclosed"
},
"supplier_fixbydate": {
"type": "string",
"format": "date-time",
"description": "Supplier Fixbydate"
},
"supplier_breachrespsent": {
"type": "boolean",
"description": "Supplier Breachrespsent"
},
"supplier_breachfixbysent": {
"type": "boolean",
"description": "Supplier Breachfixbysent"
},
"changestate": {
"type": "string",
"description": "The changestate value"
},
"approvedby": {
"type": "integer",
"format": "int32",
"description": "The approvedby value"
},
"showforusers": {
"type": "boolean",
"description": "The showforusers value"
},
"messsent": {
"type": "string",
"description": "The messsent value"
},
"satisfactionlevel": {
"type": "integer",
"format": "int32",
"description": "The satisfactionlevel value"
},
"satisfactioncomment": {
"type": "string",
"description": "The satisfactioncomment value"
},
"invoicenumber": {
"type": "string",
"description": "The invoicenumber value"
},
"invoicenote": {
"type": "string",
"description": "The invoicenote value"
},
"invoicedate": {
"type": "string",
"format": "date-time",
"description": "The invoicedate value"
},
"invoicepaiddate": {
"type": "string",
"format": "date-time",
"description": "The invoicepaiddate value"
},
"nonbillable_time": {
"type": "number",
"format": "double",
"description": "Nonbillable Time"
},
"mileage": {
"type": "number",
"format": "double",
"description": "The mileage value"
},
"planneddate": {
"type": "string",
"format": "date-time",
"description": "The planneddate value"
},
"ccaddress": {
"type": "string",
"description": "The ccaddress value"
},
"agreedcleared": {
"type": "boolean",
"description": "The agreedcleared value"
},
"responsetime": {
"type": "number",
"format": "double",
"description": "The responsetime value"
},
"first_responsetime": {
"type": "number",
"format": "double",
"description": "First Responsetime"
},
"alsoinform": {
"type": "string",
"description": "The alsoinform value"
},
"justification": {
"type": "string",
"description": "The justification value"
},
"backoutplan": {
"type": "string",
"description": "The backoutplan value"
},
"communicationplan": {
"type": "string",
"description": "The communicationplan value"
},
"testplan": {
"type": "string",
"description": "The testplan value"
},
"riskdescription": {
"type": "string",
"description": "The riskdescription value"
},
"impactdescription": {
"type": "string",
"description": "The impactdescription value"
},
"service_id": {
"type": "integer",
"format": "int32",
"description": "Service Id"
},
"isparentservice": {
"type": "boolean",
"description": "The isparentservice value"
},
"surveysent": {
"type": "boolean",
"description": "The surveysent value"
},
"planneddateend": {
"type": "string",
"format": "date-time",
"description": "The planneddateend value"
},
"currentfaactionnumber": {
"type": "integer",
"format": "int32",
"description": "The currentfaactionnumber value"
},
"approval_process_step": {
"type": "integer",
"format": "int32",
"description": "Approval Process Step"
},
"approval_process_step_name": {
"type": "string",
"description": "Approval Process Step Name"
},
"approval_cab_name": {
"type": "string",
"description": "Approval Cab Name"
},
"approval_process_id": {
"type": "integer",
"format": "int32",
"description": "Approval Process Id"
},
"faultcodeopen": {
"type": "integer",
"format": "int32",
"description": "The faultcodeopen value"
},
"faultcode": {
"type": "integer",
"format": "int32",
"description": "The faultcode value"
},
"laststatus3rdparty": {
"type": "integer",
"format": "int32",
"description": "The laststatus3rdparty value"
},
"inform3rdpartysystem": {
"type": "boolean",
"description": "The inform3rdpartysystem value"
},
"deliverycontact": {
"type": "string",
"description": "The deliverycontact value"
},
"delivery_address": {
"type": "object",
"description": "Delivery Address"
},
"surveyneeded": {
"type": "boolean",
"description": "The surveyneeded value"
},
"knownerror": {
"type": "boolean",
"description": "The knownerror value"
},
"development": {
"type": "boolean",
"description": "The development value"
},
"causedby": {
"type": "integer",
"format": "int32",
"description": "The causedby value"
},
"messsentlast": {
"type": "string",
"description": "The messsentlast value"
},
"unapprovedchangestatus": {
"type": "integer",
"format": "int32",
"description": "The unapprovedchangestatus value"
},
"changeseq": {
"type": "integer",
"format": "int32",
"description": "The changeseq value"
},
"lastrecurringemailsentdate": {
"type": "string",
"format": "date-time",
"description": "The lastrecurringemailsentdate value"
},
"template_id": {
"type": "integer",
"format": "int32",
"description": "Template Id"
},
"_original_templateparentid": {
"type": "integer",
"format": "int32",
"description": "Original Templateparentid"
},
"_automation_entity_type": {
"type": "integer",
"format": "int32",
"description": "Automation Entity Type"
},
"template_name": {
"type": "string",
"description": "Template Name"
},
"child_template_id": {
"type": "integer",
"format": "int32",
"description": "Child Template Id"
},
"slaholdreminderdatelastemailed": {
"type": "string",
"format": "date-time",
"description": "The slaholdreminderdatelastemailed value"
},
"closurereminderdatelastemailed": {
"type": "string",
"format": "date-time",
"description": "The closurereminderdatelastemailed value"
},
"assetstring": {
"type": "string",
"description": "The assetstring value"
},
"mailboxid": {
"type": "integer",
"format": "int32",
"description": "The mailboxid value"
},
"alerttype": {
"type": "string",
"description": "The alerttype value"
},
"actisbillabledefault": {
"type": "boolean",
"description": "The actisbillabledefault value"
},
"emaildisplayname": {
"type": "string",
"description": "The emaildisplayname value"
},
"emailpriority": {
"type": "integer",
"format": "int32",
"description": "The emailpriority value"
},
"chargerate": {
"type": "integer",
"format": "int32",
"description": "The chargerate value"
},
"timezonename": {
"type": "string",
"description": "The timezonename value"
},
"forwardinboundupdates": {
"type": "boolean",
"description": "The forwardinboundupdates value"
},
"loggedoutofhdworkinghours": {
"type": "boolean",
"description": "The loggedoutofhdworkinghours value"
},
"acctmaninformedsurvey": {
"type": "boolean",
"description": "The acctmaninformedsurvey value"
},
"laststatuschangeinformed": {
"type": "integer",
"format": "int32",
"description": "The laststatuschangeinformed value"
},
"gfialerttype": {
"type": "string",
"description": "The gfialerttype value"
},
"quotedescription": {
"type": "string",
"description": "The quotedescription value"
},
"quotelabouramount": {
"type": "number",
"format": "double",
"description": "The quotelabouramount value"
},
"quotepriority": {
"type": "integer",
"format": "int32",
"description": "The quotepriority value"
},
"budgetcode": {
"type": "integer",
"format": "int32",
"description": "The budgetcode value"
},
"actualcost": {
"type": "number",
"format": "double",
"description": "The actualcost value"
},
"invoicestatus": {
"type": "integer",
"format": "int32",
"description": "The invoicestatus value"
},
"invoicedescription": {
"type": "string",
"description": "The invoicedescription value"
},
"invoicelabouramount": {
"type": "number",
"format": "double",
"description": "The invoicelabouramount value"
},
"invoicematerialsamount": {
"type": "number",
"format": "double",
"description": "The invoicematerialsamount value"
},
"firsttimefix": {
"type": "integer",
"format": "int32",
"description": "The firsttimefix value"
},
"quotematerialsamount": {
"type": "number",
"format": "double",
"description": "The quotematerialsamount value"
},
"ukasaccredited": {
"type": "boolean",
"description": "The ukasaccredited value"
},
"labno": {
"type": "string",
"description": "The labno value"
},
"twitterscreenname": {
"type": "string",
"description": "The twitterscreenname value"
},
"twitterid": {
"type": "integer",
"format": "int64",
"description": "The twitterid value"
},
"facebook_id": {
"type": "string",
"description": "Facebook Id"
},
"fixbydateadjusted": {
"type": "boolean",
"description": "The fixbydateadjusted value"
},
"loggedonbehalfby": {
"type": "string",
"description": "The loggedonbehalfby value"
},
"alternativecontactno": {
"type": "string",
"description": "The alternativecontactno value"
},
"operationalserviceid": {
"type": "integer",
"format": "int32",
"description": "The operationalserviceid value"
},
"requestdetailsprinted": {
"type": "boolean",
"description": "The requestdetailsprinted value"
},
"serviceformprinted": {
"type": "boolean",
"description": "The serviceformprinted value"
},
"auditstatus": {
"type": "integer",
"format": "int32",
"description": "The auditstatus value"
},
"auditunum": {
"type": "integer",
"format": "int32",
"description": "The auditunum value"
},
"auditdate": {
"type": "string",
"format": "date-time",
"description": "The auditdate value"
},
"auditnote": {
"type": "string",
"description": "The auditnote value"
},
"auditfaileddate": {
"type": "string",
"format": "date-time",
"description": "The auditfaileddate value"
},
"auditfailednote": {
"type": "string",
"description": "The auditfailednote value"
},
"userrequestedapprover": {
"type": "integer",
"format": "int32",
"description": "The userrequestedapprover value"
},
"oppdontaddtomailinglist": {
"type": "boolean",
"description": "The oppdontaddtomailinglist value"
},
"sendprintrequest": {
"type": "integer",
"format": "int32",
"description": "The sendprintrequest value"
},
"pagerdutyid": {
"type": "string",
"description": "The pagerdutyid value"
},
"pagerdutyincidentidstring": {
"type": "string",
"description": "The pagerdutyincidentidstring value"
},
"pagerdutystatus": {
"type": "integer",
"format": "int32",
"description": "The pagerdutystatus value"
},
"pagerdutyurl": {
"type": "string",
"description": "The pagerdutyurl value"
},
"pagerdutyincidentid": {
"type": "string",
"description": "The pagerdutyincidentid value"
},
"opportunity_third_party_url": {
"type": "string",
"description": "Opportunity Third Party Url"
},
"pr_link": {
"type": "string",
"description": "Pr Link"
},
"github_repository": {
"type": "string",
"description": "Github Repository"
},
"component_id": {
"type": "integer",
"format": "int32",
"description": "Component Id"
},
"component_name": {
"type": "string",
"description": "Component Name"
},
"version_id": {
"type": "integer",
"format": "int32",
"description": "Version Id"
},
"version_name": {
"type": "string",
"description": "Version Name"
},
"mailentryid": {
"type": "string",
"description": "The mailentryid value"
},
"contract_id": {
"type": "integer",
"format": "int32",
"description": "Contract Id"
},
"contract_ref": {
"type": "string",
"description": "Contract Ref"
},
"billing_address": {
"type": "object",
"description": "Billing Address"
},
"workflow_stepstarted": {
"type": "string",
"format": "date-time",
"description": "Workflow Stepstarted"
},
"lessonslearned": {
"type": "string",
"description": "The lessonslearned value"
},
"laststatuschangeinformedmanager": {
"type": "integer",
"format": "int32",
"description": "The laststatuschangeinformedmanager value"
},
"lastbugzillasync": {
"type": "string",
"format": "date-time",
"description": "The lastbugzillasync value"
},
"sapid": {
"type": "string",
"description": "The sapid value"
},
"sapattachmentsuuid": {
"type": "string",
"description": "The sapattachmentsuuid value"
},
"currency": {
"type": "integer",
"format": "int32",
"description": "The currency value"
},
"projectconsignmentheaderid": {
"type": "integer",
"format": "int32",
"description": "The projectconsignmentheaderid value"
},
"projectconsignmentdetailid": {
"type": "integer",
"format": "int32",
"description": "The projectconsignmentdetailid value"
},
"servicefailurestid": {
"type": "integer",
"format": "int32",
"description": "The servicefailurestid value"
},
"hdid": {
"type": "integer",
"format": "int32",
"description": "The hdid value"
},
"deleted": {
"type": "boolean",
"description": "The deleted value"
},
"matched_rule_id": {
"type": "integer",
"format": "int32",
"description": "Matched Rule Id"
},
"matched_rule_name": {
"type": "string",
"description": "Matched Rule Name"
},
"matched_rule_dont_show_notification": {
"type": "boolean",
"description": "Matched Rule Dont Show Notification"
},
"ignore_kb_match": {
"type": "boolean",
"description": "Ignore Kb Match"
},
"deadlinenotificationhours": {
"type": "number",
"format": "double",
"description": "The deadlinenotificationhours value"
},
"asset_type": {
"type": "integer",
"format": "int32",
"description": "Asset Type"
},
"showonroadmap": {
"type": "boolean",
"description": "The showonroadmap value"
},
"roadmapnote": {
"type": "string",
"description": "The roadmapnote value"
},
"phonenumberfrom": {
"type": "string",
"description": "The phonenumberfrom value"
},
"addressfrom": {
"type": "string",
"description": "The addressfrom value"
},
"changeinformation_html": {
"type": "string",
"description": "Changeinformation Html"
},
"team_department_id": {
"type": "integer",
"format": "int32",
"description": "Team Department Id"
},
"sendack": {
"type": "boolean",
"description": "The sendack value"
},
"newaction_emailfrom": {
"type": "integer",
"format": "int32",
"description": "Newaction Emailfrom"
},
"newaction_emailfrom_address_override": {
"type": "string",
"description": "Newaction Emailfrom Address Override"
},
"_canupdate": {
"type": "boolean",
"description": "The canupdate value"
},
"_mustupdateticketuser": {
"type": "boolean",
"description": "The mustupdateticketuser value"
},
"_spam": {
"type": "boolean",
"description": "The spam value"
},
"_spamblock": {
"type": "boolean",
"description": "The spamblock value"
},
"users_name": {
"type": "string",
"description": "Users Name"
},
"sibling_count_open": {
"type": "integer",
"format": "int32",
"description": "Sibling Count Open"
},
"parent_summary": {
"type": "string",
"description": "Parent Summary"
},
"parent_status_name": {
"type": "string",
"description": "Parent Status Name"
},
"new_approvalprocess": {
"type": "integer",
"format": "int32",
"description": "New Approvalprocess"
},
"new_approvalprocess_agent_id": {
"type": "integer",
"format": "int32",
"description": "New Approvalprocess Agent Id"
},
"new_approvalprocess_user_id": {
"type": "integer",
"format": "int32",
"description": "New Approvalprocess User Id"
},
"new_approvalprocess_email": {
"type": "string",
"description": "New Approvalprocess Email"
},
"new_approvalprocess_cab_id": {
"type": "integer",
"format": "int32",
"description": "New Approvalprocess Cab Id"
},
"approvers": {
"type": "array",
"items": {
"type": "object",
"properties": {
"ticket_id": {
"type": "integer"
},
"purchase_order_id": {
"type": "integer"
},
"purchase_order_ref": {
"type": "string"
},
"quote_id": {
"type": "integer"
},
"quote_ref": {
"type": "string"
},
"startdate_timezone": {
"type": "string"
},
"startdate_with_timezone": {
"type": "object"
},
"targetdate_timezone": {
"type": "string"
},
"targetdate_with_timezone": {
"type": "object"
},
"invoice_id": {
"type": "integer"
},
"invoice_ref": {
"type": "string"
},
"seq": {
"type": "integer"
},
"actionnumber": {
"type": "integer"
},
"emailstatus": {
"type": "integer"
},
"result": {
"type": "integer"
},
"emailaddress": {
"type": "string"
},
"type": {
"type": "integer"
},
"adhoc": {
"type": "boolean"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"ticket_user_id": {
"type": "integer"
},
"ticket_user_name": {
"type": "string"
},
"cab_id": {
"type": "integer"
},
"templateid": {
"type": "integer"
},
"name": {
"type": "string"
},
"image": {
"type": "string"
},
"initials": {
"type": "string"
},
"colour": {
"type": "string"
},
"requestor_agent_id": {
"type": "integer"
},
"requestor_user_id": {
"type": "integer"
},
"datetime": {
"type": "string"
},
"approval_process_id": {
"type": "integer"
},
"approval_process_name": {
"type": "string"
},
"approval_process_guid": {
"type": "string"
},
"approver_note": {
"type": "string"
},
"requestor_name": {
"type": "string"
},
"requestor_imgpath": {
"type": "string"
},
"requestor_colour": {
"type": "string"
},
"requestor_initials": {
"type": "string"
},
"requestor_onlinestatus": {
"type": "integer"
},
"requestor_lastonline": {
"type": "string"
},
"summary": {
"type": "string"
},
"note": {
"type": "string"
},
"_includeticketinresponse": {
"type": "boolean"
},
"attachment_list": {
"type": "object"
},
"customfields": {
"type": "array"
},
"agent_name": {
"type": "string"
},
"agent_initials": {
"type": "string"
},
"agent_requestor_colour": {
"type": "string"
},
"agent_requestor_imgpath": {
"type": "string"
},
"delegated_by_uid": {
"type": "integer"
},
"votes_required_to_accept": {
"type": "integer"
},
"votes_required_to_reject": {
"type": "integer"
},
"is_mandatory": {
"type": "boolean"
},
"_warning": {
"type": "string"
},
"faresultchanged": {
"type": "integer"
},
"token": {
"type": "string"
},
"uniqueid": {
"type": "integer"
},
"signature": {
"type": "string"
},
"newsignatureadded": {
"type": "boolean"
},
"lastreminderdatetime": {
"type": "string"
},
"startdate": {
"type": "string"
},
"targetdate": {
"type": "string"
},
"starttime": {
"type": "string"
},
"targettime": {
"type": "string"
},
"timetaken": {
"type": "number"
},
"allow_approver_attachments": {
"type": "boolean"
},
"holiday_id": {
"type": "integer"
},
"holiday_ref": {
"type": "string"
},
"holiday_start": {
"type": "string"
},
"holiday_end": {
"type": "string"
},
"holiday_allday": {
"type": "boolean"
},
"attachments": {
"type": "array"
},
"admin_overridden": {
"type": "boolean"
},
"admin_override_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"total_count": {
"type": "integer"
},
"send_webhook": {
"type": "boolean"
},
"dateapproved": {
"type": "string"
},
"step_id": {
"type": "integer"
},
"step_name": {
"type": "string"
},
"approval_inprogress": {
"type": "boolean"
},
"role_name": {
"type": "string"
},
"_isportalagentnote": {
"type": "boolean"
},
"delegated_by_username": {
"type": "string"
},
"_delegate_to_agent_id": {
"type": "integer"
},
"kb_article_description": {
"type": "string"
},
"kb_article_notes": {
"type": "string"
},
"kb_article_resolution": {
"type": "string"
},
"kb_article_type": {
"type": "integer"
},
"kb_pdf_template": {
"type": "integer"
},
"kb_next_review_date": {
"type": "string"
},
"kb_tags": {
"type": "array"
},
"kb_new_template_when_linked": {
"type": "integer"
},
"ticket_status": {
"type": "integer"
},
"ticket_statusobj": {
"type": "object"
},
"delegated_by_email": {
"type": "string"
}
}
},
"description": "The approvers value"
},
"new_approvers": {
"type": "array",
"items": {
"type": "object",
"properties": {
"ticket_id": {
"type": "integer"
},
"purchase_order_id": {
"type": "integer"
},
"purchase_order_ref": {
"type": "string"
},
"quote_id": {
"type": "integer"
},
"quote_ref": {
"type": "string"
},
"startdate_timezone": {
"type": "string"
},
"startdate_with_timezone": {
"type": "object"
},
"targetdate_timezone": {
"type": "string"
},
"targetdate_with_timezone": {
"type": "object"
},
"invoice_id": {
"type": "integer"
},
"invoice_ref": {
"type": "string"
},
"seq": {
"type": "integer"
},
"actionnumber": {
"type": "integer"
},
"emailstatus": {
"type": "integer"
},
"result": {
"type": "integer"
},
"emailaddress": {
"type": "string"
},
"type": {
"type": "integer"
},
"adhoc": {
"type": "boolean"
},
"agent_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"ticket_user_id": {
"type": "integer"
},
"ticket_user_name": {
"type": "string"
},
"cab_id": {
"type": "integer"
},
"templateid": {
"type": "integer"
},
"name": {
"type": "string"
},
"image": {
"type": "string"
},
"initials": {
"type": "string"
},
"colour": {
"type": "string"
},
"requestor_agent_id": {
"type": "integer"
},
"requestor_user_id": {
"type": "integer"
},
"datetime": {
"type": "string"
},
"approval_process_id": {
"type": "integer"
},
"approval_process_name": {
"type": "string"
},
"approval_process_guid": {
"type": "string"
},
"approver_note": {
"type": "string"
},
"requestor_name": {
"type": "string"
},
"requestor_imgpath": {
"type": "string"
},
"requestor_colour": {
"type": "string"
},
"requestor_initials": {
"type": "string"
},
"requestor_onlinestatus": {
"type": "integer"
},
"requestor_lastonline": {
"type": "string"
},
"summary": {
"type": "string"
},
"note": {
"type": "string"
},
"_includeticketinresponse": {
"type": "boolean"
},
"attachment_list": {
"type": "object"
},
"customfields": {
"type": "array"
},
"agent_name": {
"type": "string"
},
"agent_initials": {
"type": "string"
},
"agent_requestor_colour": {
"type": "string"
},
"agent_requestor_imgpath": {
"type": "string"
},
"delegated_by_uid": {
"type": "integer"
},
"votes_required_to_accept": {
"type": "integer"
},
"votes_required_to_reject": {
"type": "integer"
},
"is_mandatory": {
"type": "boolean"
},
"_warning": {
"type": "string"
},
"faresultchanged": {
"type": "integer"
},
"token": {
"type": "string"
},
"uniqueid": {
"type": "integer"
},
"signature": {
"type": "string"
},
"newsignatureadded": {
"type": "boolean"
},
"lastreminderdatetime": {
"type": "string"
},
"startdate": {
"type": "string"
},
"targetdate": {
"type": "string"
},
"starttime": {
"type": "string"
},
"targettime": {
"type": "string"
},
"timetaken": {
"type": "number"
},
"allow_approver_attachments": {
"type": "boolean"
},
"holiday_id": {
"type": "integer"
},
"holiday_ref": {
"type": "string"
},
"holiday_start": {
"type": "string"
},
"holiday_end": {
"type": "string"
},
"holiday_allday": {
"type": "boolean"
},
"attachments": {
"type": "array"
},
"admin_overridden": {
"type": "boolean"
},
"admin_override_id": {
"type": "integer"
},
"role_id": {
"type": "integer"
},
"total_count": {
"type": "integer"
},
"send_webhook": {
"type": "boolean"
},
"dateapproved": {
"type": "string"
},
"step_id": {
"type": "integer"
},
"step_name": {
"type": "string"
},
"approval_inprogress": {
"type": "boolean"
},
"role_name": {
"type": "string"
},
"_isportalagentnote": {
"type": "boolean"
},
"delegated_by_username": {
"type": "string"
},
"_delegate_to_agent_id": {
"type": "integer"
},
"kb_article_description": {
"type": "string"
},
"kb_article_notes": {
"type": "string"
},
"kb_article_resolution": {
"type": "string"
},
"kb_article_type": {
"type": "integer"
},
"kb_pdf_template": {
"type": "integer"
},
"kb_next_review_date": {
"type": "string"
},
"kb_tags": {
"type": "array"
},
"kb_new_template_when_linked": {
"type": "integer"
},
"ticket_status": {
"type": "integer"
},
"ticket_statusobj": {
"type": "object"
},
"delegated_by_email": {
"type": "string"
}
}
},
"description": "New Approvers"
},
"appointment_count": {
"type": "integer",
"format": "int32",
"description": "Appointment Count"
},
"open_chat_count": {
"type": "integer",
"format": "int32",
"description": "Open Chat Count"
},
"task_count": {
"type": "integer",
"format": "int32",
"description": "Task Count"
},
"create_article": {
"type": "boolean",
"description": "Create Article"
},
"qualifications": {
"type": "array",
"items": {
"type": "object",
"properties": {
"guid": {
"type": "string"
},
"intent": {
"type": "string"
},
"id": {
"type": "integer"
},
"name": {
"type": "string"
},
"weight": {
"type": "integer"
},
"mustmatch": {
"type": "boolean"
},
"unassigned_if_lb_no_match": {
"type": "boolean"
},
"load_balance_if_matched": {
"type": "boolean"
},
"load_balance_if_unmatched": {
"type": "boolean"
},
"criteria": {
"type": "array"
},
"agents": {
"type": "array"
},
"agent_matched": {
"type": "boolean"
},
"_domatch": {
"type": "boolean"
},
"access_control": {
"type": "array"
},
"access_control_level": {
"type": "integer"
},
"_warning": {
"type": "string"
}
}
},
"description": "The qualifications value"
},
"target_adjust": {
"type": "integer",
"format": "int32",
"description": "Target Adjust"
},
"start_adjust": {
"type": "integer",
"format": "int32",
"description": "Start Adjust"
},
"dont_do_rules": {
"type": "boolean",
"description": "Dont Do Rules"
},
"dont_do_databaselookups": {
"type": "boolean",
"description": "Dont Do Databaselookups"
},
"apply_rules": {
"type": "boolean",
"description": "Apply Rules"
},
"apply_this_rule": {
"type": "integer",
"format": "int32",
"description": "Apply This Rule"
},
"_forcereassign": {
"type": "boolean",
"description": "The forcereassign value"
},
"_appointment01_ok": {
"type": "boolean",
"description": "Appointment01 Ok"
},
"_agent01_ok": {
"type": "boolean",
"description": "Agent01 Ok"
},
"_agent02_ok": {
"type": "boolean",
"description": "Agent02 Ok"
},
"_asset01_ok": {
"type": "boolean",
"description": "Asset01 Ok"
},
"return_this": {
"type": "boolean",
"description": "Return This"
},
"_validate_form": {
"type": "boolean",
"description": "Validate Form"
},
"_validate_updates": {
"type": "boolean",
"description": "Validate Updates"
},
"attachments": {
"type": "array",
"items": {
"type": "object",
"properties": {
"third_party_id": {
"type": "string"
},
"link": {
"type": "string"
},
"content_type": {
"type": "string"
},
"last_updated": {
"type": "string"
},
"id": {
"type": "integer"
},
"filename": {
"type": "string"
},
"datecreated": {
"type": "string"
},
"note": {
"type": "string"
},
"filesize": {
"type": "integer"
},
"type": {
"type": "integer"
},
"unique_id": {
"type": "integer"
},
"desc": {
"type": "string"
},
"isimage": {
"type": "boolean"
},
"data": {
"type": "string"
},
"ticket_id": {
"type": "integer"
},
"action_id": {
"type": "integer"
},
"outcome_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"attachmentaction_id": {
"type": "integer"
},
"_canupdate": {
"type": "boolean"
},
"guid": {
"type": "string"
},
"image_upload_id": {
"type": "integer"
},
"image_upload_key": {
"type": "string"
},
"file": {
"type": "string"
},
"_enduserportalpdfprint": {
"type": "boolean"
},
"anon_outcomeid": {
"type": "integer"
},
"has_scanned": {
"type": "boolean"
},
"_warning": {
"type": "string"
},
"_is_new_version": {
"type": "boolean"
},
"parent_name": {
"type": "string"
},
"parent_desc": {
"type": "string"
},
"version_count": {
"type": "integer"
},
"_alreadyuploaded": {
"type": "boolean"
},
"copy_from_id": {
"type": "integer"
},
"new_external_link": {
"type": "object"
},
"_match_thirdparty_id": {
"type": "string"
},
"_match_additional_id": {
"type": "string"
},
"_match_integration_id": {
"type": "integer"
},
"_match_integration_name": {
"type": "string"
},
"import_details_id": {
"type": "integer"
},
"external_links": {
"type": "array"
},
"access_control": {
"type": "array"
},
"_start_transcription": {
"type": "boolean"
},
"_transcription_started": {
"type": "boolean"
},
"_transcription_is_new_action": {
"type": "boolean"
},
"showforusers": {
"type": "boolean"
},
"showonchild": {
"type": "boolean"
},
"showonrelated": {
"type": "boolean"
},
"data_base64": {
"type": "string"
},
"download_url": {
"type": "string"
},
"third_party_token": {
"type": "string"
},
"already_posted": {
"type": "boolean"
},
"faultid": {
"type": "integer"
},
"_isimport": {
"type": "boolean"
},
"_importtype": {
"type": "string"
},
"s3url": {
"type": "string"
},
"att_link": {
"type": "string"
},
"child_count": {
"type": "integer"
},
"parent_id": {
"type": "integer"
},
"linked_version_id": {
"type": "integer"
},
"allow_anon_upload": {
"type": "boolean"
},
"tickettype_id": {
"type": "integer"
},
"tickettype_guid": {
"type": "string"
},
"validate_guid": {
"type": "string"
},
"import_parentid": {
"type": "string"
},
"folder_hierarchy": {
"type": "string"
},
"access_control_level": {
"type": "integer"
},
"is_s3": {
"type": "boolean"
}
}
},
"description": "The attachments value"
},
"documents": {
"type": "array",
"items": {
"type": "object",
"properties": {
"third_party_id": {
"type": "string"
},
"link": {
"type": "string"
},
"content_type": {
"type": "string"
},
"last_updated": {
"type": "string"
},
"id": {
"type": "integer"
},
"filename": {
"type": "string"
},
"datecreated": {
"type": "string"
},
"note": {
"type": "string"
},
"filesize": {
"type": "integer"
},
"type": {
"type": "integer"
},
"unique_id": {
"type": "integer"
},
"desc": {
"type": "string"
},
"isimage": {
"type": "boolean"
},
"data": {
"type": "string"
},
"ticket_id": {
"type": "integer"
},
"action_id": {
"type": "integer"
},
"outcome_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"attachmentaction_id": {
"type": "integer"
},
"_canupdate": {
"type": "boolean"
},
"guid": {
"type": "string"
},
"image_upload_id": {
"type": "integer"
},
"image_upload_key": {
"type": "string"
},
"file": {
"type": "string"
},
"_enduserportalpdfprint": {
"type": "boolean"
},
"anon_outcomeid": {
"type": "integer"
},
"has_scanned": {
"type": "boolean"
},
"_warning": {
"type": "string"
},
"_is_new_version": {
"type": "boolean"
},
"parent_name": {
"type": "string"
},
"parent_desc": {
"type": "string"
},
"version_count": {
"type": "integer"
},
"_alreadyuploaded": {
"type": "boolean"
},
"copy_from_id": {
"type": "integer"
},
"new_external_link": {
"type": "object"
},
"_match_thirdparty_id": {
"type": "string"
},
"_match_additional_id": {
"type": "string"
},
"_match_integration_id": {
"type": "integer"
},
"_match_integration_name": {
"type": "string"
},
"import_details_id": {
"type": "integer"
},
"external_links": {
"type": "array"
},
"access_control": {
"type": "array"
},
"_start_transcription": {
"type": "boolean"
},
"_transcription_started": {
"type": "boolean"
},
"_transcription_is_new_action": {
"type": "boolean"
},
"showforusers": {
"type": "boolean"
},
"showonchild": {
"type": "boolean"
},
"showonrelated": {
"type": "boolean"
},
"data_base64": {
"type": "string"
},
"download_url": {
"type": "string"
},
"third_party_token": {
"type": "string"
},
"already_posted": {
"type": "boolean"
},
"faultid": {
"type": "integer"
},
"_isimport": {
"type": "boolean"
},
"_importtype": {
"type": "string"
},
"s3url": {
"type": "string"
},
"att_link": {
"type": "string"
},
"child_count": {
"type": "integer"
},
"parent_id": {
"type": "integer"
},
"linked_version_id": {
"type": "integer"
},
"allow_anon_upload": {
"type": "boolean"
},
"tickettype_id": {
"type": "integer"
},
"tickettype_guid": {
"type": "string"
},
"validate_guid": {
"type": "string"
},
"import_parentid": {
"type": "string"
},
"folder_hierarchy": {
"type": "string"
},
"access_control_level": {
"type": "integer"
},
"is_s3": {
"type": "boolean"
}
}
},
"description": "The documents value"
},
"popup_notes": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"client_id": {
"type": "integer"
},
"site_id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"date_created": {
"type": "string"
},
"note": {
"type": "string"
},
"dismissable": {
"type": "boolean"
},
"read_status": {
"type": "integer"
},
"displaymodal": {
"type": "boolean"
},
"displayhtml": {
"type": "boolean"
},
"limitdaterange": {
"type": "boolean"
},
"startdate": {
"type": "string"
},
"enddate": {
"type": "string"
},
"_warning": {
"type": "string"
}
}
},
"description": "Popup Notes"
},
"current_action_type": {
"type": "string",
"description": "Current Action Type"
},
"current_action_name": {
"type": "string",
"description": "Current Action Name"
},
"_ispreview": {
"type": "boolean",
"description": "The ispreview value"
},
"assets": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"changeguid": {
"type": "string"
},
"intent": {
"type": "string"
},
"inventory_number": {
"type": "string"
},
"key_field": {
"type": "string"
},
"key_field2": {
"type": "string"
},
"key_field3": {
"type": "string"
},
"client_id": {
"type": "integer"
},
"client_name": {
"type": "string"
},
"site_id": {
"type": "integer"
},
"site_name": {
"type": "string"
},
"business_owner_id": {
"type": "integer"
},
"business_owner_name": {
"type": "string"
},
"business_owner_site": {
"type": "string"
},
"business_owner_client": {
"type": "string"
},
"business_owner_cab_id": {
"type": "integer"
},
"business_owner_cab_name": {
"type": "string"
},
"username": {
"type": "string"
},
"technical_owner_id": {
"type": "integer"
},
"technical_owner_name": {
"type": "string"
},
"technical_owner_cab_id": {
"type": "integer"
},
"technical_owner_cab_name": {
"type": "string"
},
"intune_default_site": {
"type": "integer"
},
"assettype_id": {
"type": "integer"
},
"assettype_name": {
"type": "string"
},
"colour": {
"type": "string"
},
"icon": {
"type": "string"
},
"warranty_end": {
"type": "string"
},
"inactive": {
"type": "boolean"
},
"is_primary_asset": {
"type": "boolean"
},
"parent_id": {
"type": "integer"
},
"lansweeper_parent_id": {
"type": "string"
},
"child_id": {
"type": "integer"
},
"sibling_id": {
"type": "boolean"
},
"contract_value": {
"type": "number"
},
"contract_ref": {
"type": "string"
},
"contract_id": {
"type": "integer"
},
"supplier_id": {
"type": "integer"
},
"supplier_name": {
"type": "string"
},
"manufacturer_id": {
"type": "integer"
},
"manufacturer_name": {
"type": "string"
},
"supplier_contract_id": {
"type": "integer"
},
"supplier_contract_ref": {
"type": "string"
},
"supplier_sla_id": {
"type": "integer"
},
"supplier_priority_id": {
"type": "integer"
},
"fields": {
"type": "array"
},
"customfields": {
"type": "array"
},
"relationship_id": {
"type": "integer"
},
"default_contract_value": {
"type": "number"
},
"itemstock_id": {
"type": "integer"
},
"item_id": {
"type": "integer"
},
"stock_date": {
"type": "string"
},
"non_consignable": {
"type": "boolean"
},
"reserved_salesorder_id": {
"type": "integer"
},
"reserved_salesorder_line_id": {
"type": "integer"
},
"matching_field": {
"type": "string"
},
"is_auto_picking_asset_tag": {
"type": "boolean"
},
"device42_id": {
"type": "integer"
},
"device42_url": {
"type": "string"
},
"related_services": {
"type": "string"
},
"technical_owner": {
"type": "string"
},
"business_owner": {
"type": "string"
},
"primary_asset_chart_json": {
"type": "string"
},
"criticality": {
"type": "integer"
},
"service_id": {
"type": "integer"
},
"key": {
"type": "integer"
},
"table": {
"type": "integer"
},
"use": {
"type": "string"
},
"device_number": {
"type": "integer"
},
"assettype_guid": {
"type": "string"
},
"owning_portfolio_name": {
"type": "string"
},
"owning_service_name": {
"type": "string"
},
"owning_businessapp_name": {
"type": "string"
},
"owning_ci_name": {
"type": "string"
},
"warranty_start": {
"type": "string"
},
"labour_warranty_start": {
"type": "string"
},
"labour_warranty_end": {
"type": "string"
},
"parent_guid": {
"type": "string"
},
"child_guid": {
"type": "string"
},
"status_id": {
"type": "integer"
},
"status_name": {
"type": "string"
},
"third_party_id": {
"type": "integer"
},
"sla_name": {
"type": "string"
},
"priority_name": {
"type": "string"
},
"latest_contract_ref": {
"type": "string"
},
"sequence": {
"type": "integer"
},
"ncentral_url": {
"type": "string"
},
"ncentral_remote_url": {
"type": "string"
},
"contract_end_date": {
"type": "string"
},
"atera_id": {
"type": "string"
},
"automate_id": {
"type": "integer"
},
"automate_url": {
"type": "string"
},
"connectwise_control_url": {
"type": "string"
},
"ninjarmm_id": {
"type": "integer"
},
"ninja_url": {
"type": "string"
},
"ninja_remote_url": {
"type": "string"
},
"syncro_url": {
"type": "string"
},
"syncroid": {
"type": "integer"
},
"itglue_url": {
"type": "string"
},
"defaultsequence": {
"type": "integer"
},
"service_ids": {
"type": "string"
},
"bulkcreated": {
"type": "boolean"
},
"bulkbillingperiod": {
"type": "integer"
},
"asset_field": {
"type": "string"
},
"datto_alternate_id": {
"type": "integer"
},
"syncro_id": {
"type": "string"
},
"domotz_id": {
"type": "string"
},
"snow_id": {
"type": "integer"
},
"passportal_id": {
"type": "integer"
},
"auvik_device_id": {
"type": "string"
},
"auvik_url": {
"type": "string"
},
"allowallstatus": {
"type": "boolean"
},
"allowed_status": {
"type": "array"
},
"allowallcustombuttons": {
"type": "boolean"
},
"allowed_custombuttons": {
"type": "array"
},
"datto_id": {
"type": "string"
},
"addigy_id": {
"type": "string"
},
"liongard_url": {
"type": "string"
},
"liongard_environmnet_id": {
"type": "integer"
},
"liongard_id": {
"type": "string"
},
"kaseya_id": {
"type": "string"
},
"iskaseyaagent": {
"type": "boolean"
},
"kaseyavsa_url": {
"type": "string"
},
"addigy_url": {
"type": "string"
},
"teamviewerid": {
"type": "string"
},
"serialization_user": {
"type": "integer"
},
"zabbix_id": {
"type": "string"
},
"zabbix_url": {
"type": "string"
},
"stockbin_name": {
"type": "string"
},
"issue_consignment_line_id": {
"type": "integer"
},
"item_name": {
"type": "string"
},
"datto_url": {
"type": "string"
},
"ncentral_details_id": {
"type": "integer"
},
"nable_id": {
"type": "string"
},
"connectwisecontrolid": {
"type": "string"
},
"_isimport": {
"type": "boolean"
},
"_importtype": {
"type": "string"
},
"workspace_id": {
"type": "string"
},
"workspace_url": {
"type": "string"
},
"intune_id": {
"type": "string"
},
"supplier_purchasedate": {
"type": "string"
},
"logicmonitor_id": {
"type": "string"
},
"barracudarmm_id": {
"type": "string"
},
"sla_id": {
"type": "integer"
},
"priority_id": {
"type": "integer"
},
"icinga_id": {
"type": "string"
},
"related_service_name": {
"type": "string"
},
"related_service_count": {
"type": "integer"
},
"connectwisermm_id": {
"type": "string"
},
"xensam_id": {
"type": "string"
},
"asset_type_priority": {
"type": "integer"
},
"snipeit_id": {
"type": "string"
},
"prometheus_id": {
"type": "string"
},
"dynatrace_id": {
"type": "string"
},
"vmworkspace_id": {
"type": "string"
},
"tanium_id": {
"type": "string"
},
"tenable_id": {
"type": "string"
},
"kandji_id": {
"type": "string"
},
"criticality_description": {
"type": "string"
},
"auvik_id": {
"type": "string"
},
"is_template": {
"type": "boolean"
},
"aws_id": {
"type": "string"
},
"manageengine_id": {
"type": "string"
},
"manageengine_customer_id": {
"type": "string"
},
"lastchangeofvaluedate": {
"type": "string"
},
"commissiondate": {
"type": "string"
},
"first_user_id": {
"type": "integer"
},
"changebackupexists": {
"type": "boolean"
},
"_isbatch": {
"type": "boolean"
},
"virima_id": {
"type": "string"
},
"service_guid": {
"type": "string"
},
"service_name": {
"type": "string"
},
"lansweeperid": {
"type": "string"
},
"eracent_id": {
"type": "string"
},
"changehistory_last_updated": {
"type": "string"
},
"changehistory_updated_by": {
"type": "string"
},
"changehistory_created_by": {
"type": "string"
},
"changehistory_created_date": {
"type": "string"
},
"auto_link": {
"type": "boolean"
},
"impact_statement": {
"type": "string"
},
"activity_statement": {
"type": "string"
},
"raynet_id": {
"type": "string"
},
"armis_id": {
"type": "string"
},
"kaseyavsax_id": {
"type": "string"
},
"diagram_field1": {
"type": "string"
},
"diagram_field2": {
"type": "string"
},
"diagram_field3": {
"type": "string"
},
"ci_type": {
"type": "integer"
},
"manually_linked_ticket": {
"type": "boolean"
},
"_importtypeid": {
"type": "integer"
},
"_importthirdpartyid": {
"type": "string"
},
"new_external_link": {
"type": "object"
},
"import_details_id": {
"type": "integer"
},
"_isupdateimport": {
"type": "boolean"
},
"_match_thirdparty_id": {
"type": "string"
},
"_match_integration_id": {
"type": "integer"
},
"_match_integration_name": {
"type": "string"
},
"_match_integration_button_caption": {
"type": "string"
},
"_match_integration_button_url": {
"type": "string"
},
"_match_integration_button_icon": {
"type": "string"
}
}
},
"description": "The assets value"
},
"nochangesequpdate": {
"type": "boolean",
"description": "The nochangesequpdate value"
},
"_reclose": {
"type": "boolean",
"description": "The reclose value"
},
"_reclose_oid": {
"type": "integer",
"format": "int32",
"description": "Reclose Oid"
},
"_recover": {
"type": "boolean",
"description": "The recover value"
},
"email_start_tag_override": {
"type": "string",
"description": "Email Start Tag Override"
},
"email_end_tag_override": {
"type": "string",
"description": "Email End Tag Override"
},
"follower_count": {
"type": "integer",
"format": "int32",
"description": "Follower Count"
},
"contact_address": {
"type": "object",
"description": "Contact Address"
},
"chat_id": {
"type": "integer",
"format": "int32",
"description": "Chat Id"
},
"actioncode": {
"type": "integer",
"format": "int32",
"description": "The actioncode value"
},
"clone_count": {
"type": "integer",
"format": "int32",
"description": "Clone Count"
},
"copy_milestone": {
"type": "boolean",
"description": "Copy Milestone"
},
"todo_count": {
"type": "integer",
"format": "int32",
"description": "Todo Count"
},
"todo_list": {
"type": "array",
"items": {
"type": "object",
"properties": {
"ticket_id": {
"type": "integer"
},
"id": {
"type": "integer"
},
"done": {
"type": "boolean"
},
"done_by_id": {
"type": "integer"
},
"done_by_name": {
"type": "string"
},
"text": {
"type": "string"
},
"start_date": {
"type": "string"
},
"end_date": {
"type": "string"
},
"actual_start": {
"type": "string"
},
"actual_end": {
"type": "string"
},
"sequence": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"addedby": {
"type": "integer"
},
"group_id": {
"type": "integer"
},
"group_name": {
"type": "string"
},
"group_seq": {
"type": "integer"
}
}
},
"description": "Todo List"
},
"service_count": {
"type": "integer",
"format": "int32",
"description": "Service Count"
},
"businessapp_count": {
"type": "integer",
"format": "int32",
"description": "Businessapp Count"
},
"unsubscribedfromserviceid": {
"type": "integer",
"format": "int32",
"description": "The unsubscribedfromserviceid value"
},
"is_project": {
"type": "boolean",
"description": "Is Project"
},
"items_issued_count": {
"type": "integer",
"format": "int32",
"description": "Items Issued Count"
},
"items_issued": {
"type": "array",
"items": {
"type": "object",
"properties": {
"ticket_id": {
"type": "integer"
},
"id": {
"type": "integer"
},
"item_id": {
"type": "integer"
},
"quantity": {
"type": "number"
},
"quantity_shipped": {
"type": "number"
},
"unit": {
"type": "integer"
},
"costprice": {
"type": "number"
},
"price": {
"type": "number"
},
"status": {
"type": "string"
},
"date_shipped": {
"type": "string"
},
"note": {
"type": "string"
},
"note2": {
"type": "string"
},
"name": {
"type": "string"
},
"supplier_part_code": {
"type": "string"
},
"stocklocation_id": {
"type": "integer"
},
"stocklocation_name": {
"type": "string"
},
"quantity_in_stock": {
"type": "number"
},
"asset_number": {
"type": "integer"
},
"asset_site": {
"type": "integer"
},
"warranty_reported": {
"type": "boolean"
},
"selected": {
"type": "boolean"
},
"stock_adjusted_already": {
"type": "boolean"
},
"cost_centre": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"assetgroup_name": {
"type": "string"
},
"assettype_id": {
"type": "integer"
},
"assettype_name": {
"type": "string"
},
"supplier_name": {
"type": "string"
},
"tax": {
"type": "number"
},
"item_tax_code": {
"type": "integer"
},
"item_taxable": {
"type": "boolean"
},
"item_generic": {
"type": "integer"
},
"item_recurring": {
"type": "boolean"
},
"item_internal_reference": {
"type": "string"
},
"item_external_reference": {
"type": "string"
},
"item_tax_name": {
"type": "string"
},
"net_total": {
"type": "number"
},
"total_price": {
"type": "number"
},
"total_tax": {
"type": "number"
},
"total_net_total": {
"type": "number"
},
"consignment_ids": {
"type": "array"
},
"asset_id": {
"type": "integer"
},
"from_order_id": {
"type": "integer"
},
"from_order_line": {
"type": "integer"
},
"reserved_assets": {
"type": "array"
},
"inventory_number": {
"type": "string"
},
"stockbin_id": {
"type": "integer"
},
"asset_type_matching_field_name": {
"type": "string"
},
"_warning": {
"type": "string"
},
"budgettype_id": {
"type": "integer"
},
"serialise_only_one": {
"type": "boolean"
},
"recurringinvoice_id": {
"type": "integer"
},
"dont_track_stock": {
"type": "boolean"
}
}
},
"description": "Items Issued"
},
"item_issued": {
"type": "object",
"description": "Item Issued"
},
"project_items_issued": {
"type": "array",
"items": {
"type": "object",
"properties": {
"ticket_id": {
"type": "integer"
},
"id": {
"type": "integer"
},
"item_id": {
"type": "integer"
},
"quantity": {
"type": "number"
},
"quantity_shipped": {
"type": "number"
},
"unit": {
"type": "integer"
},
"costprice": {
"type": "number"
},
"price": {
"type": "number"
},
"status": {
"type": "string"
},
"date_shipped": {
"type": "string"
},
"note": {
"type": "string"
},
"note2": {
"type": "string"
},
"name": {
"type": "string"
},
"supplier_part_code": {
"type": "string"
},
"stocklocation_id": {
"type": "integer"
},
"stocklocation_name": {
"type": "string"
},
"quantity_in_stock": {
"type": "number"
},
"asset_number": {
"type": "integer"
},
"asset_site": {
"type": "integer"
},
"warranty_reported": {
"type": "boolean"
},
"selected": {
"type": "boolean"
},
"stock_adjusted_already": {
"type": "boolean"
},
"cost_centre": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"assetgroup_name": {
"type": "string"
},
"assettype_id": {
"type": "integer"
},
"assettype_name": {
"type": "string"
},
"supplier_name": {
"type": "string"
},
"tax": {
"type": "number"
},
"item_tax_code": {
"type": "integer"
},
"item_taxable": {
"type": "boolean"
},
"item_generic": {
"type": "integer"
},
"item_recurring": {
"type": "boolean"
},
"item_internal_reference": {
"type": "string"
},
"item_external_reference": {
"type": "string"
},
"item_tax_name": {
"type": "string"
},
"net_total": {
"type": "number"
},
"total_price": {
"type": "number"
},
"total_tax": {
"type": "number"
},
"total_net_total": {
"type": "number"
},
"consignment_ids": {
"type": "array"
},
"asset_id": {
"type": "integer"
},
"from_order_id": {
"type": "integer"
},
"from_order_line": {
"type": "integer"
},
"reserved_assets": {
"type": "array"
},
"inventory_number": {
"type": "string"
},
"stockbin_id": {
"type": "integer"
},
"asset_type_matching_field_name": {
"type": "string"
},
"_warning": {
"type": "string"
},
"budgettype_id": {
"type": "integer"
},
"serialise_only_one": {
"type": "boolean"
},
"recurringinvoice_id": {
"type": "integer"
},
"dont_track_stock": {
"type": "boolean"
}
}
},
"description": "Project Items Issued"
},
"quotation_count": {
"type": "integer",
"format": "int32",
"description": "Quotation Count"
},
"salesorder_count": {
"type": "integer",
"format": "int32",
"description": "Salesorder Count"
},
"purchaseorder_count": {
"type": "integer",
"format": "int32",
"description": "Purchaseorder Count"
},
"invoice_line_count": {
"type": "integer",
"format": "int32",
"description": "Invoice Line Count"
},
"third_party_client_id": {
"type": "string",
"description": "Third Party Client Id"
},
"_refreshresponse": {
"type": "boolean",
"description": "The refreshresponse value"
},
"_isimport": {
"type": "boolean",
"description": "The isimport value"
},
"_isalert": {
"type": "boolean",
"description": "The isalert value"
},
"_novalidate": {
"type": "boolean",
"description": "The novalidate value"
},
"is_closure_reminder_closure": {
"type": "boolean",
"description": "Is Closure Reminder Closure"
},
"is_slahold_reminder_closure": {
"type": "boolean",
"description": "Is Slahold Reminder Closure"
},
"_importid": {
"type": "integer",
"format": "int32",
"description": "The importid value"
},
"sendtopagerduty": {
"type": "boolean",
"description": "The sendtopagerduty value"
},
"splunkurl": {
"type": "string",
"description": "The splunkurl value"
},
"splunksearch": {
"type": "string",
"description": "The splunksearch value"
},
"budgettype_id": {
"type": "integer",
"format": "int32",
"description": "Budgettype Id"
},
"budgettype_name": {
"type": "string",
"description": "Budgettype Name"
},
"budgets": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"ticket_id": {
"type": "integer"
},
"budgettype_id": {
"type": "integer"
},
"budgettype_name": {
"type": "string"
},
"hours": {
"type": "number"
},
"days": {
"type": "number"
},
"rate": {
"type": "number"
},
"rate_days": {
"type": "number"
},
"money": {
"type": "number"
},
"estimated_hours": {
"type": "number"
},
"estimated_days": {
"type": "number"
},
"estimated_money": {
"type": "number"
},
"actual_hours": {
"type": "number"
},
"actual_days": {
"type": "number"
},
"actual_money": {
"type": "number"
},
"scheduled_hours": {
"type": "number"
},
"scheduled_days": {
"type": "number"
},
"scheduled_value": {
"type": "number"
},
"toschedule_hours": {
"type": "number"
},
"toschedule_days": {
"type": "number"
},
"toschedule_value": {
"type": "number"
},
"remaining_hours": {
"type": "number"
},
"remaining_days": {
"type": "number"
},
"remaining_value": {
"type": "number"
},
"quoteline_id": {
"type": "integer"
},
"_warning": {
"type": "string"
}
}
},
"description": "The budgets value"
},
"process_ai": {
"type": "boolean",
"description": "Process Ai"
},
"send_remoteinvite": {
"type": "boolean",
"description": "Send Remoteinvite"
},
"invite_emaillist": {
"type": "string",
"description": "Invite Emaillist"
},
"third_party_call_id": {
"type": "string",
"description": "Third Party Call Id"
},
"remotetechid": {
"type": "integer",
"format": "int32",
"description": "The remotetechid value"
},
"linkremotesession": {
"type": "boolean",
"description": "The linkremotesession value"
},
"remotesessionid": {
"type": "integer",
"format": "int32",
"description": "The remotesessionid value"
},
"utcoffset": {
"type": "number",
"format": "double",
"description": "The utcoffset value"
},
"form_id": {
"type": "string",
"description": "Form Id"
},
"database_lookup_result": {
"type": "object",
"description": "Database Lookup Result"
},
"azure_tenants": {
"type": "string",
"description": "Azure Tenants"
},
"azure_tenants_name": {
"type": "string",
"description": "Azure Tenants Name"
},
"_warning": {
"type": "string",
"description": "The warning value"
},
"_warning_is_error": {
"type": "string",
"description": "Warning Is Error"
},
"close_unassigned": {
"type": "boolean",
"description": "Close Unassigned"
},
"canbechild": {
"type": "boolean",
"description": "The canbechild value"
},
"_changefreeze01_ok": {
"type": "boolean",
"description": "Changefreeze01 Ok"
},
"_maintenance01_ok": {
"type": "boolean",
"description": "Maintenance01 Ok"
},
"_maintenancesuggest01_ok": {
"type": "boolean",
"description": "Maintenancesuggest01 Ok"
},
"_force": {
"type": "boolean",
"description": "The force value"
},
"_ticketclash01_ok": {
"type": "boolean",
"description": "Ticketclash01 Ok"
},
"_milestonedate01_ok": {
"type": "boolean",
"description": "Milestonedate01 Ok"
},
"_ignoremilestonedates": {
"type": "boolean",
"description": "The ignoremilestonedates value"
},
"locked": {
"type": "boolean",
"description": "The locked value"
},
"has_related": {
"type": "boolean",
"description": "Has Related"
},
"pagerdutyeragent": {
"type": "integer",
"format": "int32",
"description": "The pagerdutyeragent value"
},
"elapsed_response_hours": {
"type": "number",
"format": "double",
"description": "Elapsed Response Hours"
},
"elapsed_resolution_hours": {
"type": "number",
"format": "double",
"description": "Elapsed Resolution Hours"
},
"sla_start_date": {
"type": "string",
"format": "date-time",
"description": "Sla Start Date"
},
"_print_generate": {
"type": "boolean",
"description": "Print Generate"
},
"printhtml": {
"type": "string",
"description": "The printhtml value"
},
"pdf_attachment_id": {
"type": "integer",
"format": "int32",
"description": "Pdf Attachment Id"
},
"journeys": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"unum": {
"type": "integer"
},
"faultid": {
"type": "integer"
},
"actionnumber": {
"type": "integer"
},
"description": {
"type": "string"
},
"startdate": {
"type": "string"
},
"enddate": {
"type": "string"
},
"startodometer": {
"type": "number"
},
"endodometer": {
"type": "number"
},
"vehicle": {
"type": "string"
},
"startgps": {
"type": "number"
},
"endgps": {
"type": "number"
},
"datereimbursed": {
"type": "string"
},
"dateinvoicedmileage": {
"type": "string"
},
"dateinvoicedtraveltime": {
"type": "string"
},
"ihidmileage": {
"type": "integer"
},
"ihidtraveltime": {
"type": "integer"
},
"invoiceable": {
"type": "boolean"
},
"type": {
"type": "integer"
},
"_warning": {
"type": "string"
}
}
},
"description": "The journeys value"
},
"devops_agent": {
"type": "string",
"description": "Devops Agent"
},
"_dontupdate_devops": {
"type": "boolean",
"description": "Dontupdate Devops"
},
"category_note_1": {
"type": "string",
"description": "Category Note 1"
},
"category_user_note_1": {
"type": "string",
"description": "Category User Note 1"
},
"category_include_note_1": {
"type": "boolean",
"description": "Category Include Note 1"
},
"category_itil_1": {
"type": "integer",
"format": "int32",
"description": "Category Itil 1"
},
"category_note_2": {
"type": "string",
"description": "Category Note 2"
},
"category_user_note_2": {
"type": "string",
"description": "Category User Note 2"
},
"category_include_note_2": {
"type": "boolean",
"description": "Category Include Note 2"
},
"category_itil_2": {
"type": "integer",
"format": "int32",
"description": "Category Itil 2"
},
"category_note_3": {
"type": "string",
"description": "Category Note 3"
},
"category_user_note_3": {
"type": "string",
"description": "Category User Note 3"
},
"category_include_note_3": {
"type": "boolean",
"description": "Category Include Note 3"
},
"category_itil_3": {
"type": "integer",
"format": "int32",
"description": "Category Itil 3"
},
"category_note_4": {
"type": "string",
"description": "Category Note 4"
},
"category_user_note_4": {
"type": "string",
"description": "Category User Note 4"
},
"category_include_note_4": {
"type": "boolean",
"description": "Category Include Note 4"
},
"category_itil_4": {
"type": "integer",
"format": "int32",
"description": "Category Itil 4"
},
"devops_comment_count": {
"type": "integer",
"format": "int32",
"description": "Devops Comment Count"
},
"_iszapier": {
"type": "boolean",
"description": "The iszapier value"
},
"_find_user_from_reportedby": {
"type": "boolean",
"description": "Find User From Reportedby"
},
"ncentral_ticketid": {
"type": "string",
"description": "Ncentral Ticketid"
},
"_isnotify": {
"type": "boolean",
"description": "The isnotify value"
},
"created_from_action_id": {
"type": "integer",
"format": "int32",
"description": "Created From Action Id"
},
"created_from_action_name": {
"type": "string",
"description": "Created From Action Name"
},
"createacknowledgement": {
"type": "boolean",
"description": "The createacknowledgement value"
},
"your_vote": {
"type": "integer",
"format": "int32",
"description": "Your Vote"
},
"your_vote_comment": {
"type": "string",
"description": "Your Vote Comment"
},
"donotapplytemplateintheapi": {
"type": "boolean",
"description": "The donotapplytemplateintheapi value"
},
"_create_outstanding_appointments": {
"type": "boolean",
"description": "Create Outstanding Appointments"
},
"_create_outstanding_appointment_email": {
"type": "boolean",
"description": "Create Outstanding Appointment Email"
},
"scomalertstate": {
"type": "integer",
"format": "int32",
"description": "The scomalertstate value"
},
"orionalertid": {
"type": "integer",
"format": "int32",
"description": "The orionalertid value"
},
"orionalertactiveid": {
"type": "integer",
"format": "int32",
"description": "The orionalertactiveid value"
},
"orionacknowledgestate": {
"type": "integer",
"format": "int32",
"description": "The orionacknowledgestate value"
},
"orionclosestate": {
"type": "integer",
"format": "int32",
"description": "The orionclosestate value"
},
"orionacknowledgedby": {
"type": "integer",
"format": "int32",
"description": "The orionacknowledgedby value"
},
"orionacknowledgedate": {
"type": "string",
"format": "date-time",
"description": "The orionacknowledgedate value"
},
"_acknowledgealert": {
"type": "boolean",
"description": "The acknowledgealert value"
},
"orionacknowledgenote": {
"type": "string",
"description": "The orionacknowledgenote value"
},
"orionacknowledgedbyname": {
"type": "string",
"description": "The orionacknowledgedbyname value"
},
"orionalertname": {
"type": "string",
"description": "The orionalertname value"
},
"servicenow_id": {
"type": "string",
"description": "Servicenow Id"
},
"third_party_parent_id": {
"type": "string",
"description": "Third Party Parent Id"
},
"third_party_problem_id": {
"type": "string",
"description": "Third Party Problem Id"
},
"opened_by": {
"type": "string",
"description": "Opened By"
},
"resolved_by": {
"type": "string",
"description": "Resolved By"
},
"sendtosplunkoncall": {
"type": "boolean",
"description": "The sendtosplunkoncall value"
},
"splunkoncalltarget": {
"type": "integer",
"format": "int32",
"description": "The splunkoncalltarget value"
},
"splunkoncalltarget_id": {
"type": "string",
"description": "Splunkoncalltarget Id"
},
"splunkoncall_id": {
"type": "string",
"description": "Splunkoncall Id"
},
"splunkoncallurl": {
"type": "string",
"description": "The splunkoncallurl value"
},
"splunkoncallstatus": {
"type": "integer",
"format": "int32",
"description": "The splunkoncallstatus value"
},
"connectwise_id": {
"type": "integer",
"format": "int32",
"description": "Connectwise Id"
},
"connectwise_project_id": {
"type": "integer",
"format": "int32",
"description": "Connectwise Project Id"
},
"prepay_balance_hours": {
"type": "number",
"format": "double",
"description": "Prepay Balance Hours"
},
"prepay_balance_amount": {
"type": "number",
"format": "double",
"description": "Prepay Balance Amount"
},
"servicenow_number": {
"type": "string",
"description": "Servicenow Number"
},
"parent_ticket_type_name": {
"type": "string",
"description": "Parent Ticket Type Name"
},
"createdfrom_ticket_type_name": {
"type": "string",
"description": "Createdfrom Ticket Type Name"
},
"clonedfrom_ticket_type_name": {
"type": "string",
"description": "Clonedfrom Ticket Type Name"
},
"autotask_id": {
"type": "integer",
"format": "int32",
"description": "Autotask Id"
},
"autotask_number": {
"type": "string",
"description": "Autotask Number"
},
"atera_alert_id": {
"type": "integer",
"format": "int32",
"description": "Atera Alert Id"
},
"syncro_alert_id": {
"type": "integer",
"format": "int32",
"description": "Syncro Alert Id"
},
"laststatuschangestatus": {
"type": "integer",
"format": "int32",
"description": "The laststatuschangestatus value"
},
"laststatuschangestatusdate": {
"type": "string",
"format": "date-time",
"description": "The laststatuschangestatusdate value"
},
"mark_as_read_only": {
"type": "boolean",
"description": "Mark As Read Only"
},
"audit_log": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"ticket_id": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"date": {
"type": "string"
},
"value": {
"type": "string"
},
"to": {
"type": "string"
},
"from": {
"type": "string"
},
"table_name": {
"type": "string"
},
"id1": {
"type": "integer"
},
"id2": {
"type": "integer"
},
"clientid": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"actoutcome": {
"type": "string"
},
"user_id": {
"type": "integer"
},
"username": {
"type": "string"
},
"datetime_to": {
"type": "string"
},
"datetime_from": {
"type": "string"
},
"_redact": {
"type": "boolean"
},
"guid": {
"type": "string"
}
}
},
"description": "Audit Log"
},
"meraki_device": {
"type": "string",
"description": "Meraki Device"
},
"meraki_alert_type": {
"type": "string",
"description": "Meraki Alert Type"
},
"matched_rules": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"fault_id": {
"type": "integer"
},
"rule_id": {
"type": "integer"
},
"rule_sequence": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"popupmsg": {
"type": "string"
},
"pop_up_msg_is_html": {
"type": "boolean"
},
"pop_up_msg_modal": {
"type": "boolean"
}
}
},
"description": "Matched Rules"
},
"powershell_script_count": {
"type": "integer",
"format": "int32",
"description": "Powershell Script Count"
},
"devops_workitem_count": {
"type": "integer",
"format": "int32",
"description": "Devops Workitem Count"
},
"ninja_alert_id": {
"type": "string",
"description": "Ninja Alert Id"
},
"ninja_device_id": {
"type": "integer",
"format": "int32",
"description": "Ninja Device Id"
},
"usertype": {
"type": "integer",
"format": "int32",
"description": "The usertype value"
},
"actionworkflowset": {
"type": "boolean",
"description": "The actionworkflowset value"
},
"isbillable": {
"type": "boolean",
"description": "The isbillable value"
},
"itemsarebillable": {
"type": "boolean",
"description": "The itemsarebillable value"
},
"childrenlefttocreate": {
"type": "boolean",
"description": "The childrenlefttocreate value"
},
"who": {
"type": "string",
"description": "The who value"
},
"resourcetype_id": {
"type": "integer",
"format": "int32",
"description": "Resourcetype Id"
},
"resourcetype_name": {
"type": "string",
"description": "Resourcetype Name"
},
"resource_booking_type": {
"type": "integer",
"format": "int32",
"description": "Resource Booking Type"
},
"resource_booking_timeslot": {
"type": "string",
"format": "date-time",
"description": "Resource Booking Timeslot"
},
"resource_booking_asset": {
"type": "integer",
"format": "int32",
"description": "Resource Booking Asset"
},
"matched_rule_ids": {
"type": "string",
"description": "Matched Rule Ids"
},
"forceruleupdate": {
"type": "boolean",
"description": "The forceruleupdate value"
},
"teams_user_id": {
"type": "string",
"description": "Teams User Id"
},
"_isteams": {
"type": "boolean",
"description": "The isteams value"
},
"faultapprovalfailed": {
"type": "boolean",
"description": "The faultapprovalfailed value"
},
"article_description": {
"type": "string",
"description": "Article Description"
},
"article_resolution": {
"type": "string",
"description": "Article Resolution"
},
"article_notes": {
"type": "string",
"description": "Article Notes"
},
"article_type": {
"type": "integer",
"format": "int32",
"description": "Article Type"
},
"tags": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"text": {
"type": "string"
},
"add_to_kbid": {
"type": "integer"
},
"add_to_ctid": {
"type": "integer"
},
"add_to_stid": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"add_to_stdid": {
"type": "integer"
},
"type": {
"type": "integer"
}
}
},
"description": "The tags value"
},
"dontcreatechild": {
"type": "boolean",
"description": "The dontcreatechild value"
},
"needcreatechild": {
"type": "boolean",
"description": "The needcreatechild value"
},
"sentinel_id": {
"type": "string",
"description": "Sentinel Id"
},
"sentinel_resourcegroup": {
"type": "string",
"description": "Sentinel Resourcegroup"
},
"sentinel_subscriptionid": {
"type": "string",
"description": "Sentinel Subscriptionid"
},
"sentinel_workspace": {
"type": "string",
"description": "Sentinel Workspace"
},
"faultapprovalexists": {
"type": "boolean",
"description": "The faultapprovalexists value"
},
"_validate_only": {
"type": "boolean",
"description": "Validate Only"
},
"_validation_key": {
"type": "string",
"description": "Validation Key"
},
"azuremonitor_id": {
"type": "string",
"description": "Azuremonitor Id"
},
"domotz_alertid": {
"type": "integer",
"format": "int32",
"description": "Domotz Alertid"
},
"domotz_deviceid": {
"type": "integer",
"format": "int32",
"description": "Domotz Deviceid"
},
"domerge": {
"type": "boolean",
"description": "The domerge value"
},
"isnew": {
"type": "boolean",
"description": "The isnew value"
},
"automate_id": {
"type": "integer",
"format": "int32",
"description": "Automate Id"
},
"device_automate_id": {
"type": "integer",
"format": "int32",
"description": "Device Automate Id"
},
"auvik_id": {
"type": "string",
"description": "Auvik Id"
},
"auvik_url": {
"type": "string",
"description": "Auvik Url"
},
"contract_balance": {
"type": "string",
"description": "Contract Balance"
},
"bookingurl": {
"type": "string",
"description": "The bookingurl value"
},
"isclone": {
"type": "boolean",
"description": "The isclone value"
},
"clonedfrom": {
"type": "integer",
"format": "int32",
"description": "The clonedfrom value"
},
"slatimeremaining": {
"type": "number",
"format": "double",
"description": "The slatimeremaining value"
},
"customfieldvalidationreason": {
"type": "string",
"description": "The customfieldvalidationreason value"
},
"_has_automations": {
"type": "boolean",
"description": "Has Automations"
},
"chat_count": {
"type": "integer",
"format": "int32",
"description": "Chat Count"
},
"_dont_update_project_dates": {
"type": "boolean",
"description": "Dont Update Project Dates"
},
"_dontupdate_jira": {
"type": "boolean",
"description": "Dontupdate Jira"
},
"jira_issue_count": {
"type": "integer",
"format": "int32",
"description": "Jira Issue Count"
},
"call_log_count": {
"type": "integer",
"format": "int32",
"description": "Call Log Count"
},
"sentinel_url": {
"type": "string",
"description": "Sentinel Url"
},
"sentinel_display_id": {
"type": "integer",
"format": "int32",
"description": "Sentinel Display Id"
},
"postloggedview": {
"type": "integer",
"format": "int32",
"description": "The postloggedview value"
},
"addigy_alert_id": {
"type": "string",
"description": "Addigy Alert Id"
},
"ninja_alert_type": {
"type": "string",
"description": "Ninja Alert Type"
},
"freshdesk_id": {
"type": "integer",
"format": "int32",
"description": "Freshdesk Id"
},
"external_links": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"table_id": {
"type": "integer"
},
"module_id": {
"type": "integer"
},
"integration_name": {
"type": "string"
},
"halo_id": {
"type": "integer"
},
"third_party_id": {
"type": "string"
},
"third_party_desc": {
"type": "string"
},
"third_party_type": {
"type": "string"
},
"third_party_url": {
"type": "string"
},
"third_party_assigned_to": {
"type": "string"
},
"third_party_count": {
"type": "integer"
},
"primary": {
"type": "boolean"
},
"halo_desc": {
"type": "string"
},
"halo_second_id": {
"type": "integer"
},
"halo_second_desc": {
"type": "string"
},
"extra_match_field": {
"type": "string"
},
"details_id": {
"type": "integer"
},
"third_party_secondary_id": {
"type": "string"
},
"_warning": {
"type": "string"
},
"third_party_status": {
"type": "string"
},
"third_party_priority": {
"type": "string"
},
"_match": {
"type": "boolean"
},
"populate_url": {
"type": "boolean"
},
"date_created": {
"type": "string"
},
"date_updated": {
"type": "string"
},
"subscription_id": {
"type": "string"
},
"new_subscription_key": {
"type": "string"
},
"subscription_expiry": {
"type": "string"
},
"_webhookaction": {
"type": "integer"
},
"revisions": {
"type": "integer"
},
"dont_move_existing_assets": {
"type": "boolean"
},
"chat_message_count": {
"type": "integer"
},
"third_party_additional_id": {
"type": "string"
},
"description": {
"type": "string"
},
"update_existing_link": {
"type": "boolean"
},
"filters": {
"type": "array"
},
"parent_id": {
"type": "integer"
},
"child_links": {
"type": "array"
},
"url_for_linked_entity": {
"type": "string"
},
"url_for_linked_entity_caption": {
"type": "string"
},
"icon_for_linked_entity_caption": {
"type": "string"
}
}
},
"description": "External Links"
},
"_match_thirdparty_id": {
"type": "string",
"description": "Match Thirdparty Id"
},
"_match_additional_id": {
"type": "string",
"description": "Match Additional Id"
},
"_match_integration_id": {
"type": "integer",
"format": "int32",
"description": "Match Integration Id"
},
"_match_integration_name": {
"type": "string",
"description": "Match Integration Name"
},
"kaseya_agent_id": {
"type": "string",
"description": "Kaseya Agent Id"
},
"kaseya_asset_name": {
"type": "string",
"description": "Kaseya Asset Name"
},
"salesforce_contactid": {
"type": "string",
"description": "Salesforce Contactid"
},
"salesforce_accountid": {
"type": "string",
"description": "Salesforce Accountid"
},
"salesforce_parentid": {
"type": "string",
"description": "Salesforce Parentid"
},
"salesforce_status": {
"type": "string",
"description": "Salesforce Status"
},
"newrelic_id": {
"type": "string",
"description": "Newrelic Id"
},
"newrelicincident_id": {
"type": "string",
"description": "Newrelicincident Id"
},
"backup_radar_id": {
"type": "integer",
"format": "int32",
"description": "Backup Radar Id"
},
"backup_radar_state": {
"type": "integer",
"format": "int32",
"description": "Backup Radar State"
},
"linktypesarray": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "string"
},
"name": {
"type": "string"
}
}
},
"description": "The linktypesarray value"
},
"kaseyaid": {
"type": "string",
"description": "The kaseyaid value"
},
"alluserscanview": {
"type": "integer",
"format": "int32",
"description": "The alluserscanview value"
},
"_dontupdate_salesforce": {
"type": "boolean",
"description": "Dontupdate Salesforce"
},
"sync_to_salesforce": {
"type": "boolean",
"description": "Sync To Salesforce"
},
"salesforce_stage": {
"type": "integer",
"format": "int32",
"description": "Salesforce Stage"
},
"_newticket_quickclose": {
"type": "boolean",
"description": "Newticket Quickclose"
},
"service_request_detail_id": {
"type": "integer",
"format": "int32",
"description": "Service Request Detail Id"
},
"visible_child_tickets": {
"type": "integer",
"format": "int32",
"description": "Visible Child Tickets"
},
"check_status_freeze": {
"type": "boolean",
"description": "Check Status Freeze"
},
"expenses": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"agent_id": {
"type": "integer"
},
"fault_id": {
"type": "integer"
},
"actionnumber": {
"type": "integer"
},
"description": {
"type": "string"
},
"amount": {
"type": "number"
},
"lookup_id": {
"type": "integer"
},
"date_added": {
"type": "string"
},
"date_reimbursed": {
"type": "string"
},
"date_invoiced": {
"type": "string"
},
"invoiceable": {
"type": "boolean"
},
"ihid": {
"type": "integer"
},
"type_name": {
"type": "string"
},
"client_name": {
"type": "string"
},
"client_id": {
"type": "integer"
},
"client_to_invoice_to_id": {
"type": "integer"
},
"site_id": {
"type": "integer"
},
"reviewed": {
"type": "boolean"
},
"_warning": {
"type": "string"
},
"reviewed_agent_id": {
"type": "integer"
},
"can_review": {
"type": "boolean"
},
"customfields": {
"type": "array"
}
}
},
"description": "The expenses value"
},
"clear_feedback": {
"type": "boolean",
"description": "Clear Feedback"
},
"facebook_message_id": {
"type": "string",
"description": "Facebook Message Id"
},
"twitter_message_id": {
"type": "integer",
"format": "int64",
"description": "Twitter Message Id"
},
"ncentral_details_id": {
"type": "integer",
"format": "int32",
"description": "Ncentral Details Id"
},
"requesttype_published_id": {
"type": "string",
"description": "Requesttype Published Id"
},
"chat_key_id": {
"type": "string",
"description": "Chat Key Id"
},
"supplier_contact_id": {
"type": "integer",
"format": "int32",
"description": "Supplier Contact Id"
},
"parent_itil_ticket_type": {
"type": "integer",
"format": "int32",
"description": "Parent Itil Ticket Type"
},
"parent_release_note": {
"type": "string",
"description": "Parent Release Note"
},
"parent_release_name": {
"type": "string",
"description": "Parent Release Name"
},
"parent_release2_name": {
"type": "string",
"description": "Parent Release2 Name"
},
"parent_release3_name": {
"type": "string",
"description": "Parent Release3 Name"
},
"pagerdutyservice": {
"type": "string",
"description": "The pagerdutyservice value"
},
"pagerdutyservice_name": {
"type": "string",
"description": "Pagerdutyservice Name"
},
"_dontupdate_pagerduty": {
"type": "boolean",
"description": "Dontupdate Pagerduty"
},
"_dont_fire_automations": {
"type": "boolean",
"description": "Dont Fire Automations"
},
"teamsmessage": {
"type": "string",
"description": "The teamsmessage value"
},
"zoom_default_message": {
"type": "string",
"description": "Zoom Default Message"
},
"default_teams_chat_name": {
"type": "string",
"description": "Default Teams Chat Name"
},
"show_chat_create": {
"type": "boolean",
"description": "Show Chat Create"
},
"htmlmessage": {
"type": "string",
"description": "The htmlmessage value"
},
"linked_halo_ticket_count": {
"type": "integer",
"format": "int32",
"description": "Linked Halo Ticket Count"
},
"halolink_ticketid": {
"type": "integer",
"format": "int32",
"description": "Halolink Ticketid"
},
"override_opening_action_who": {
"type": "boolean",
"description": "Override Opening Action Who"
},
"whatsappcreatedfromid": {
"type": "string",
"description": "The whatsappcreatedfromid value"
},
"unotes": {
"type": "string",
"description": "The unotes value"
},
"smemo": {
"type": "string",
"description": "The smemo value"
},
"amemo": {
"type": "string",
"description": "The amemo value"
},
"_matchintacctclass": {
"type": "boolean",
"description": "The matchintacctclass value"
},
"intacct_class": {
"type": "string",
"description": "Intacct Class"
},
"intacct_class_name": {
"type": "string",
"description": "Intacct Class Name"
},
"sms_override": {
"type": "string",
"description": "Sms Override"
},
"device_name": {
"type": "string",
"description": "Device Name"
},
"milestones": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"ticket_id": {
"type": "integer"
},
"name": {
"type": "string"
},
"sequence": {
"type": "integer"
},
"start_date": {
"type": "string"
},
"target_date": {
"type": "string"
},
"milestone_dependencies": {
"type": "array"
},
"dependencies": {
"type": "array"
},
"tickets": {
"type": "array"
},
"_complete": {
"type": "boolean"
},
"_dateschanged": {
"type": "boolean"
},
"_warning": {
"type": "string"
},
"start_days": {
"type": "integer"
},
"target_days": {
"type": "integer"
},
"_fromtemplate": {
"type": "integer"
},
"milestone_value": {
"type": "number"
},
"processed_date": {
"type": "string"
},
"invoicenumber": {
"type": "string"
},
"from_template_id": {
"type": "integer"
},
"value_perc": {
"type": "integer"
},
"header_id": {
"type": "integer"
},
"line_id": {
"type": "integer"
},
"item_id": {
"type": "integer"
},
"item_name": {
"type": "string"
}
}
},
"description": "The milestones value"
},
"disable_milestone_modification": {
"type": "boolean",
"description": "Disable Milestone Modification"
},
"email_message_id": {
"type": "string",
"description": "Email Message Id"
},
"seenby": {
"type": "string",
"description": "The seenby value"
},
"recaptcha_token": {
"type": "string",
"description": "Recaptcha Token"
},
"resource_booking_site": {
"type": "integer",
"format": "int32",
"description": "Resource Booking Site"
},
"new_approvalprocess_role_id": {
"type": "integer",
"format": "int32",
"description": "New Approvalprocess Role Id"
},
"new_approvalprocess_customfieldid": {
"type": "integer",
"format": "int32",
"description": "New Approvalprocess Customfieldid"
},
"linked_ecommerce_order_number": {
"type": "string",
"description": "Linked Ecommerce Order Number"
},
"linked_ecommerce_order_url": {
"type": "string",
"description": "Linked Ecommerce Order Url"
},
"parent_milestones": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"ticket_id": {
"type": "integer"
},
"name": {
"type": "string"
},
"sequence": {
"type": "integer"
},
"start_date": {
"type": "string"
},
"target_date": {
"type": "string"
},
"milestone_dependencies": {
"type": "array"
},
"dependencies": {
"type": "array"
},
"tickets": {
"type": "array"
},
"_complete": {
"type": "boolean"
},
"_dateschanged": {
"type": "boolean"
},
"_warning": {
"type": "string"
},
"start_days": {
"type": "integer"
},
"target_days": {
"type": "integer"
},
"_fromtemplate": {
"type": "integer"
},
"milestone_value": {
"type": "number"
},
"processed_date": {
"type": "string"
},
"invoicenumber": {
"type": "string"
},
"from_template_id": {
"type": "integer"
},
"value_perc": {
"type": "integer"
},
"header_id": {
"type": "integer"
},
"line_id": {
"type": "integer"
},
"item_id": {
"type": "integer"
},
"item_name": {
"type": "string"
}
}
},
"description": "Parent Milestones"
},
"vectors": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"faultid": {
"type": "integer"
},
"vector": {
"type": "string"
},
"datesynced": {
"type": "string"
},
"_warning": {
"type": "string"
}
}
},
"description": "The vectors value"
},
"ai_matched_tickets": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"use": {
"type": "integer"
},
"ticket_id": {
"type": "integer"
},
"matched_id": {
"type": "integer"
},
"search_score": {
"type": "number"
},
"name": {
"type": "string"
},
"client_name": {
"type": "string"
},
"date_occurred": {
"type": "string"
},
"date_closed": {
"type": "string"
},
"article_description": {
"type": "string"
},
"article_resolution": {
"type": "string"
},
"article_next_review_date": {
"type": "string"
},
"search_method": {
"type": "integer"
},
"requesttype": {
"type": "integer"
},
"_warning": {
"type": "string"
}
}
},
"description": "Ai Matched Tickets"
},
"ai_matched_tickets_incidents": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"use": {
"type": "integer"
},
"ticket_id": {
"type": "integer"
},
"matched_id": {
"type": "integer"
},
"search_score": {
"type": "number"
},
"name": {
"type": "string"
},
"client_name": {
"type": "string"
},
"date_occurred": {
"type": "string"
},
"date_closed": {
"type": "string"
},
"article_description": {
"type": "string"
},
"article_resolution": {
"type": "string"
},
"article_next_review_date": {
"type": "string"
},
"search_method": {
"type": "integer"
},
"requesttype": {
"type": "integer"
},
"_warning": {
"type": "string"
}
}
},
"description": "Ai Matched Tickets Incidents"
},
"ai_matched_tickets_requests": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"use": {
"type": "integer"
},
"ticket_id": {
"type": "integer"
},
"matched_id": {
"type": "integer"
},
"search_score": {
"type": "number"
},
"name": {
"type": "string"
},
"client_name": {
"type": "string"
},
"date_occurred": {
"type": "string"
},
"date_closed": {
"type": "string"
},
"article_description": {
"type": "string"
},
"article_resolution": {
"type": "string"
},
"article_next_review_date": {
"type": "string"
},
"search_method": {
"type": "integer"
},
"requesttype": {
"type": "integer"
},
"_warning": {
"type": "string"
}
}
},
"description": "Ai Matched Tickets Requests"
},
"ai_matched_tickets_problems": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"use": {
"type": "integer"
},
"ticket_id": {
"type": "integer"
},
"matched_id": {
"type": "integer"
},
"search_score": {
"type": "number"
},
"name": {
"type": "string"
},
"client_name": {
"type": "string"
},
"date_occurred": {
"type": "string"
},
"date_closed": {
"type": "string"
},
"article_description": {
"type": "string"
},
"article_resolution": {
"type": "string"
},
"article_next_review_date": {
"type": "string"
},
"search_method": {
"type": "integer"
},
"requesttype": {
"type": "integer"
},
"_warning": {
"type": "string"
}
}
},
"description": "Ai Matched Tickets Problems"
},
"ai_matched_articles": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"use": {
"type": "integer"
},
"ticket_id": {
"type": "integer"
},
"matched_id": {
"type": "integer"
},
"search_score": {
"type": "number"
},
"name": {
"type": "string"
},
"client_name": {
"type": "string"
},
"date_occurred": {
"type": "string"
},
"date_closed": {
"type": "string"
},
"article_description": {
"type": "string"
},
"article_resolution": {
"type": "string"
},
"article_next_review_date": {
"type": "string"
},
"search_method": {
"type": "integer"
},
"requesttype": {
"type": "integer"
},
"_warning": {
"type": "string"
}
}
},
"description": "Ai Matched Articles"
},
"ai_suggestions": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"suggestion_id": {
"type": "integer"
},
"ticket_id": {
"type": "integer"
},
"summary": {
"type": "string"
},
"type": {
"type": "integer"
},
"new_value": {
"type": "string"
},
"applied": {
"type": "boolean"
},
"applied_date": {
"type": "string"
},
"dismissed": {
"type": "boolean"
},
"_warning": {
"type": "string"
}
}
},
"description": "Ai Suggestions"
},
"_apply_ai_suggestions": {
"type": "array",
"items": {
"type": "integer"
},
"description": "Apply Ai Suggestions"
},
"_dismiss_ai_suggestions": {
"type": "array",
"items": {
"type": "integer"
},
"description": "Dismiss Ai Suggestions"
},
"suggested_category1": {
"type": "string",
"description": "Suggested Category1"
},
"thirdpartyreviewscore": {
"type": "integer",
"format": "int32",
"description": "The thirdpartyreviewscore value"
},
"datto_alert_state": {
"type": "integer",
"format": "int32",
"description": "Datto Alert State"
},
"forwarded_by": {
"type": "integer",
"format": "int32",
"description": "Forwarded By"
},
"reviewed_date": {
"type": "string",
"format": "date-time",
"description": "Reviewed Date"
},
"is_sensitive": {
"type": "boolean",
"description": "Is Sensitive"
},
"contract_schedule_plan_id": {
"type": "integer",
"format": "int32",
"description": "Contract Schedule Plan Id"
},
"instagram_message_id": {
"type": "string",
"description": "Instagram Message Id"
},
"default_reporter": {
"type": "integer",
"format": "int32",
"description": "Default Reporter"
},
"defaultsendattachments": {
"type": "boolean",
"description": "The defaultsendattachments value"
},
"devops_key": {
"type": "string",
"description": "Devops Key"
},
"related_tickets": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"dateoccurred": {
"type": "string"
},
"summary": {
"type": "string"
},
"details": {
"type": "string"
},
"status_id": {
"type": "integer"
},
"status_name": {
"type": "string"
},
"tickettype_id": {
"type": "integer"
},
"tickettype_name": {
"type": "string"
},
"sla_id": {
"type": "integer"
},
"sla_name": {
"type": "string"
},
"priority_id": {
"type": "integer"
},
"client_id": {
"type": "integer"
},
"client_name": {
"type": "string"
},
"site_id": {
"type": "integer"
},
"site_name": {
"type": "string"
},
"user_id": {
"type": "integer"
},
"user_name": {
"type": "string"
},
"team_id": {
"type": "integer"
},
"team": {
"type": "string"
},
"agent_id": {
"type": "integer"
},
"agent_name": {
"type": "string"
},
"category_1": {
"type": "string"
},
"category_2": {
"type": "string"
},
"category_3": {
"type": "string"
},
"category_4": {
"type": "string"
},
"categoryid_1": {
"type": "integer"
},
"categoryid_2": {
"type": "integer"
},
"categoryid_3": {
"type": "integer"
},
"categoryid_4": {
"type": "integer"
},
"category_1_display": {
"type": "string"
},
"category_2_display": {
"type": "string"
},
"category_3_display": {
"type": "string"
},
"category_4_display": {
"type": "string"
},
"estimate": {
"type": "number"
},
"estimatedays": {
"type": "number"
},
"projecttimepercentage": {
"type": "number"
},
"projectcompletionpercentage": {
"type": "number"
},
"projectearlieststart": {
"type": "string"
},
"projectlatestend": {
"type": "string"
},
"timetaken": {
"type": "number"
},
"faigeneratedsummary_list": {
"type": "string"
},
"chargehours": {
"type": "number"
},
"nonchargehours": {
"type": "number"
},
"travelhours": {
"type": "number"
},
"totalmileage": {
"type": "number"
},
"itemsprice": {
"type": "number"
},
"items": {
"type": "string"
},
"supplier_name": {
"type": "string"
},
"parent_id": {
"type": "integer"
},
"child_count": {
"type": "integer"
},
"child_count_open": {
"type": "integer"
},
"attachment_count": {
"type": "integer"
},
"flagged": {
"type": "boolean"
},
"read": {
"type": "boolean"
},
"enduserstatus": {
"type": "integer"
},
"onhold": {
"type": "boolean"
},
"respondbydate": {
"type": "string"
},
"responsedate": {
"type": "string"
},
"first_responsedate": {
"type": "string"
},
"responsestartdate": {
"type": "string"
},
"slaresponsestate": {
"type": "string"
},
"fixbydate": {
"type": "string"
},
"dateclosed": {
"type": "string"
},
"dateassigned": {
"type": "string"
},
"excludefromsla": {
"type": "boolean"
},
"slaholdtime": {
"type": "number"
},
"site_timezone": {
"type": "string"
},
"parentguid": {
"type": "string"
},
"parentassign": {
"type": "boolean"
},
"slaactiondate": {
"type": "string"
},
"slapercused": {
"type": "number"
},
"slatimeleft": {
"type": "number"
},
"currentelapsedhours": {
"type": "number"
},
"lastactiondate": {
"type": "string"
},
"last_update": {
"type": "string"
},
"lastchildactiondate": {
"type": "string"
},
"organisation_id": {
"type": "integer"
},
"department_id": {
"type": "integer"
},
"reportedby": {
"type": "string"
},
"user_email": {
"type": "string"
},
"emailtolist": {
"type": "string"
},
"emailtolistsupplier": {
"type": "string"
},
"emailcclist": {
"type": "string"
},
"emailcclistsupplier": {
"type": "string"
},
"matched_kb_id": {
"type": "integer"
},
"release_note": {
"type": "string"
},
"product_id": {
"type": "integer"
},
"product_name": {
"type": "string"
},
"release_id": {
"type": "integer"
},
"release_name": {
"type": "string"
},
"release2_id": {
"type": "integer"
},
"release2_name": {
"type": "string"
},
"release3_id": {
"type": "integer"
},
"release3_name": {
"type": "string"
},
"child_ticket_id_string": {
"type": "string"
},
"asset_key_field_string": {
"type": "string"
},
"asset_type_name": {
"type": "string"
},
"workflow_name": {
"type": "string"
},
"workflow_stage": {
"type": "string"
},
"workflow_stage_id": {
"type": "integer"
},
"workflow_stage_number": {
"type": "string"
},
"lastincomingemail": {
"type": "string"
},
"child_ticket_ids": {
"type": "array"
},
"nextactivitydate": {
"type": "string"
},
"nextactivityorappointmentdate": {
"type": "string"
},
"inventory_number": {
"type": "string"
},
"workflow_id": {
"type": "integer"
},
"workflow_step": {
"type": "integer"
},
"workflow_seq": {
"type": "integer"
},
"pipeline_stage_id": {
"type": "integer"
},
"pipeline_stage_name": {
"type": "string"
},
"hasbeenclosed": {
"type": "boolean"
},
"unread_child_action_count": {
"type": "integer"
},
"unread_related_action_count": {
"type": "integer"
},
"child_action_count": {
"type": "integer"
},
"parent_subject": {
"type": "string"
},
"related_action_count": {
"type": "integer"
},
"is_vip": {
"type": "boolean"
},
"isimportantcontact": {
"type": "boolean"
},
"inactive": {
"type": "boolean"
},
"impact": {
"type": "integer"
},
"urgency": {
"type": "integer"
},
"startdate": {
"type": "string"
},
"startdate_timezone": {
"type": "string"
},
"startdate_with_timezone": {
"type": "object"
},
"starttime": {
"type": "string"
},
"starttimeslot": {
"type": "integer"
},
"targetdate": {
"type": "string"
},
"targetdate_timezone": {
"type": "string"
},
"targetdate_with_timezone": {
"type": "object"
},
"targettime": {
"type": "string"
},
"targettimeslot": {
"type": "integer"
},
"targetpercused": {
"type": "number"
},
"targettimeleft": {
"type": "number"
},
"deadlinedate": {
"type": "string"
},
"followupdate": {
"type": "string"
},
"oppcontactname": {
"type": "string"
},
"oppcompanyname": {
"type": "string"
},
"oppemailaddress": {
"type": "string"
},
"oppcustomertitle": {
"type": "string"
},
"opptel": {
"type": "string"
},
"oppaddr1": {
"type": "string"
},
"oppaddr2": {
"type": "string"
},
"oppaddr3": {
"type": "string"
},
"oppaddr4": {
"type": "string"
},
"opppostcode": {
"type": "string"
},
"oppcountry": {
"type": "string"
},
"oppregion": {
"type": "string"
},
"opptype": {
"type": "string"
},
"oppvalue": {
"type": "number"
},
"oppvalue_monthly": {
"type": "number"
},
"oppvalue_annual": {
"type": "number"
},
"oppvalue_oneoff": {
"type": "number"
},
"oppconversionprobability": {
"type": "number"
},
"oppvalueadjusted": {
"type": "number"
},
"oppprofit": {
"type": "number"
},
"oppcurrentsystem": {
"type": "string"
},
"oppcompetitors": {
"type": "string"
},
"opptrialdate": {
"type": "string"
},
"oppdemodate": {
"type": "string"
},
"oppdiscountdate": {
"type": "string"
},
"oppattemptsmade": {
"type": "integer"
},
"oppconverteddate": {
"type": "string"
},
"oppproductchosen": {
"type": "string"
},
"oppreason": {
"type": "string"
},
"opphear": {
"type": "string"
},
"opptimezonename": {
"type": "string"
},
"oppclosurecategory": {
"type": "integer"
},
"cost": {
"type": "number"
},
"quantity": {
"type": "integer"
},
"projecttimebudget": {
"type": "number"
},
"projectmoneybudget": {
"type": "number"
},
"projecttimeactual": {
"type": "number"
},
"projectmoneyactual": {
"type": "number"
},
"lastnote": {
"type": "string"
},
"lastnote_date": {
"type": "string"
},
"userdef1": {
"type": "string"
},
"userdef2": {
"type": "string"
},
"userdef3": {
"type": "string"
},
"userdef4": {
"type": "string"
},
"userdef5": {
"type": "string"
},
"source": {
"type": "integer"
},
"release_important": {
"type": "boolean"
},
"releasenotegroup_name": {
"type": "string"
},
"releasenotegroup_id": {
"type": "integer"
},
"third_party_id": {
"type": "integer"
},
"third_party_id_string": {
"type": "string"
},
"supplier_status": {
"type": "integer"
},
"contract_refextra": {
"type": "string"
},
"appointment_type": {
"type": "integer"
},
"customfields": {
"type": "array"
},
"timeentries": {
"type": "array"
},
"section_timezone": {
"type": "string"
},
"itilname": {
"type": "string"
},
"related_service_descriptions": {
"type": "string"
},
"related_businessapps_descriptions": {
"type": "string"
},
"related_service_category_names": {
"type": "string"
},
"projectinternaltask": {
"type": "boolean"
},
"appointment_id": {
"type": "integer"
},
"nextappointmentdate": {
"type": "string"
},
"firstname": {
"type": "string"
},
"lastname": {
"type": "string"
},
"connectedinstance_id": {
"type": "integer"
},
"web_url": {
"type": "string"
},
"api_url": {
"type": "string"
},
"action_number": {
"type": "integer"
},
"action_ticket_id": {
"type": "integer"
},
"action_datetime": {
"type": "string"
},
"action_outcome": {
"type": "string"
},
"action_chargerate": {
"type": "string"
},
"action_contract_ref": {
"type": "string"
},
"action_note": {
"type": "string"
},
"ticket_invoices_for_each_site": {
"type": "boolean"
},
"salesorder_id": {
"type": "integer"
},
"orderhead_id": {
"type": "integer"
},
"budgettype": {
"type": "string"
},
"requesttype_name": {
"type": "string"
},
"recalculate_billing": {
"type": "boolean"
},
"impactlevel": {
"type": "integer"
},
"supplier_id": {
"type": "integer"
},
"pr_id": {
"type": "integer"
},
"branch_id": {
"type": "integer"
},
"branch_name": {
"type": "string"
},
"update_milestone_id": {
"type": "integer"
},
"milestone_id": {
"type": "integer"
},
"milestone_name": {
"type": "string"
},
"milestone_billing_type": {
"type": "integer"
},
"milestone_value": {
"type": "number"
},
"milestone_sequence": {
"type": "integer"
},
"milestone_status": {
"type": "integer"
},
"milestone_startdate": {
"type": "string"
},
"milestone_enddate": {
"type": "string"
},
"email_message_id": {
"type": "string"
},
"guid": {
"type": "string"
},
"colour": {
"type": "string"
},
"reviewed": {
"type": "boolean"
},
"action_agent_name": {
"type": "string"
},
"merged_into_id": {
"type": "integer"
},
"reassigncount": {
"type": "integer"
},
"parent_status": {
"type": "integer"
},
"parent_agent": {
"type": "integer"
},
"child_status": {
"type": "integer"
},
"date_fully_closed": {
"type": "string"
},
"lastaction_chargerate": {
"type": "string"
},
"hover_summary": {
"type": "string"
},
"slatimeelapsed": {
"type": "number"
},
"ai_summary": {
"type": "string"
},
"search_score": {
"type": "number"
},
"main_project_id": {
"type": "integer"
},
"is_maintenance": {
"type": "boolean"
},
"first_respond_by_date": {
"type": "string"
},
"sla_first_response_state": {
"type": "string"
},
"table": {
"type": "integer"
},
"use": {
"type": "string"
},
"canbevotedfor": {
"type": "boolean"
},
"supplier_reference": {
"type": "string"
},
"top_level_name": {
"type": "string"
},
"deleted_date": {
"type": "string"
},
"isbeingclosed": {
"type": "boolean"
},
"maximumRestrictedPriority": {
"type": "integer"
},
"primary_service_name": {
"type": "string"
},
"idsummary": {
"type": "string"
},
"scomclearance": {
"type": "string"
},
"scomalertid": {
"type": "string"
},
"statusseq": {
"type": "integer"
},
"statuscolor": {
"type": "string"
},
"next_appointment_type": {
"type": "integer"
},
"account_manager": {
"type": "string"
},
"orionalert": {
"type": "integer"
},
"orionnote": {
"type": "string"
},
"orionwho": {
"type": "integer"
},
"product_key": {
"type": "string"
},
"rapid7_action_count": {
"type": "string"
},
"rapid7_ticketrrn": {
"type": "string"
},
"rapid7_ticketinvid": {
"type": "string"
},
"ticketage": {
"type": "number"
},
"ninja_id": {
"type": "string"
},
"teams_ticket_icon": {
"type": "string"
},
"lastactiondateteams": {
"type": "string"
},
"priority_name": {
"type": "string"
},
"useful_count": {
"type": "integer"
},
"notuseful_count": {
"type": "integer"
},
"sitepostcode": {
"type": "string"
},
"mailbox": {
"type": "string"
},
"userdepartments": {
"type": "string"
},
"updateservicestatus": {
"type": "boolean"
},
"servicestatusnote": {
"type": "string"
},
"itil_requesttype_id": {
"type": "integer"
},
"startdatetime": {
"type": "string"
},
"enddatetime": {
"type": "string"
},
"closure_agent_id": {
"type": "integer"
},
"closed_in_integration_system": {
"type": "boolean"
},
"newrelic_id": {
"type": "string"
},
"createdfromautomationstdid": {
"type": "integer"
},
"created_from_automation_entityid": {
"type": "integer"
},
"ticket_tags": {
"type": "string"
},
"status_change_frozen": {
"type": "boolean"
},
"approval_status": {
"type": "integer"
},
"opp_country_name": {
"type": "string"
},
"opp_region_name": {
"type": "string"
},
"invoiceseperatelyoverride": {
"type": "boolean"
},
"purchaseordernumber": {
"type": "string"
},
"overrideticketcost": {
"type": "number"
},
"budgethours": {
"type": "string"
},
"created_by": {
"type": "string"
},
"additional_agents": {
"type": "array"
},
"client_to_invoice_to_id": {
"type": "integer"
},
"primary_issue": {
"type": "object"
},
"primary_workitem": {
"type": "object"
},
"billing_plan_text": {
"type": "string"
},
"default_appointment_summary": {
"type": "string"
},
"default_appointment_details": {
"type": "string"
},
"agent_signature": {
"type": "string"
},
"customer_signature": {
"type": "string"
},
"new_agent_signature": {
"type": "string"
},
"new_customer_signature": {
"type": "string"
},
"ticket_client_to_invoice_to_id": {
"type": "integer"
},
"billable_time": {
"type": "number"
},
"invoiceable_time": {
"type": "number"
},
"owning_service": {
"type": "integer"
},
"owning_service_name": {
"type": "string"
},
"_open_search_score": {
"type": "number"
},
"ticket_timezone": {
"type": "string"
},
"reference": {
"type": "string"
},
"latitude": {
"type": "number"
},
"longitude": {
"type": "number"
},
"change_all_day": {
"type": "boolean"
},
"change_window_type": {
"type": "integer"
},
"search_count": {
"type": "integer"
},
"slastate": {
"type": "string"
},
"is_opportunity": {
"type": "boolean"
},
"user_email2": {
"type": "string"
},
"user_email3": {
"type": "string"
},
"dl_cf_email_value": {
"type": "string"
},
"risklevel": {
"type": "integer"
},
"_importtypeid": {
"type": "integer"
},
"_importthirdpartyid": {
"type": "string"
},
"_importtype": {
"type": "string"
},
"new_external_link": {
"type": "object"
},
"import_details_id": {
"type": "integer"
},
"_isupdateimport": {
"type": "boolean"
},
"_match_thirdparty_id": {
"type": "string"
},
"_match_integration_id": {
"type": "integer"
},
"_match_integration_name": {
"type": "string"
},
"_match_integration_button_caption": {
"type": "string"
},
"_match_integration_button_url": {
"type": "string"
},
"_match_integration_button_icon": {
"type": "string"
}
}
},
"description": "Related Tickets"
},
"new_related_tickets": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"dateoccurred": {
"type": "string"
},
"summary": {
"type": "string"
},
"details": {
"type": "string"
},
"status_id": {
"type": "integer"
},
"status_name": {
"type": "string"
},
"tickettype_id": {
"type": "integer"
},
"tickettype_name": {
"type": "string"
},
"sla_id": {
"type": "integer"
},
"sla_name": {
"type": "string"
},
"priority_id": {
"type": "integer"
},
"client_id": {
"type": "integer"
},
"client_name": {
"type": "string"
},
"site_id": {
"type": "integer"
},
"site_name": {
"type": "string"
},
"user_id": {
"type": "integer"
},
"user_name": {
"type": "string"
},
"team_id": {
"type": "integer"
},
"team": {
"type": "string"
},
"agent_id": {
"type": "integer"
},
"agent_name": {
"type": "string"
},
"category_1": {
"type": "string"
},
"category_2": {
"type": "string"
},
"category_3": {
"type": "string"
},
"category_4": {
"type": "string"
},
"categoryid_1": {
"type": "integer"
},
"categoryid_2": {
"type": "integer"
},
"categoryid_3": {
"type": "integer"
},
"categoryid_4": {
"type": "integer"
},
"category_1_display": {
"type": "string"
},
"category_2_display": {
"type": "string"
},
"category_3_display": {
"type": "string"
},
"category_4_display": {
"type": "string"
},
"estimate": {
"type": "number"
},
"estimatedays": {
"type": "number"
},
"projecttimepercentage": {
"type": "number"
},
"projectcompletionpercentage": {
"type": "number"
},
"projectearlieststart": {
"type": "string"
},
"projectlatestend": {
"type": "string"
},
"timetaken": {
"type": "number"
},
"faigeneratedsummary_list": {
"type": "string"
},
"chargehours": {
"type": "number"
},
"nonchargehours": {
"type": "number"
},
"travelhours": {
"type": "number"
},
"totalmileage": {
"type": "number"
},
"itemsprice": {
"type": "number"
},
"items": {
"type": "string"
},
"supplier_name": {
"type": "string"
},
"parent_id": {
"type": "integer"
},
"child_count": {
"type": "integer"
},
"child_count_open": {
"type": "integer"
},
"attachment_count": {
"type": "integer"
},
"flagged": {
"type": "boolean"
},
"read": {
"type": "boolean"
},
"enduserstatus": {
"type": "integer"
},
"onhold": {
"type": "boolean"
},
"respondbydate": {
"type": "string"
},
"responsedate": {
"type": "string"
},
"first_responsedate": {
"type": "string"
},
"responsestartdate": {
"type": "string"
},
"slaresponsestate": {
"type": "string"
},
"fixbydate": {
"type": "string"
},
"dateclosed": {
"type": "string"
},
"dateassigned": {
"type": "string"
},
"excludefromsla": {
"type": "boolean"
},
"slaholdtime": {
"type": "number"
},
"site_timezone": {
"type": "string"
},
"parentguid": {
"type": "string"
},
"parentassign": {
"type": "boolean"
},
"slaactiondate": {
"type": "string"
},
"slapercused": {
"type": "number"
},
"slatimeleft": {
"type": "number"
},
"currentelapsedhours": {
"type": "number"
},
"lastactiondate": {
"type": "string"
},
"last_update": {
"type": "string"
},
"lastchildactiondate": {
"type": "string"
},
"organisation_id": {
"type": "integer"
},
"department_id": {
"type": "integer"
},
"reportedby": {
"type": "string"
},
"user_email": {
"type": "string"
},
"emailtolist": {
"type": "string"
},
"emailtolistsupplier": {
"type": "string"
},
"emailcclist": {
"type": "string"
},
"emailcclistsupplier": {
"type": "string"
},
"matched_kb_id": {
"type": "integer"
},
"release_note": {
"type": "string"
},
"product_id": {
"type": "integer"
},
"product_name": {
"type": "string"
},
"release_id": {
"type": "integer"
},
"release_name": {
"type": "string"
},
"release2_id": {
"type": "integer"
},
"release2_name": {
"type": "string"
},
"release3_id": {
"type": "integer"
},
"release3_name": {
"type": "string"
},
"child_ticket_id_string": {
"type": "string"
},
"asset_key_field_string": {
"type": "string"
},
"asset_type_name": {
"type": "string"
},
"workflow_name": {
"type": "string"
},
"workflow_stage": {
"type": "string"
},
"workflow_stage_id": {
"type": "integer"
},
"workflow_stage_number": {
"type": "string"
},
"lastincomingemail": {
"type": "string"
},
"child_ticket_ids": {
"type": "array"
},
"nextactivitydate": {
"type": "string"
},
"nextactivityorappointmentdate": {
"type": "string"
},
"inventory_number": {
"type": "string"
},
"workflow_id": {
"type": "integer"
},
"workflow_step": {
"type": "integer"
},
"workflow_seq": {
"type": "integer"
},
"pipeline_stage_id": {
"type": "integer"
},
"pipeline_stage_name": {
"type": "string"
},
"hasbeenclosed": {
"type": "boolean"
},
"unread_child_action_count": {
"type": "integer"
},
"unread_related_action_count": {
"type": "integer"
},
"child_action_count": {
"type": "integer"
},
"parent_subject": {
"type": "string"
},
"related_action_count": {
"type": "integer"
},
"is_vip": {
"type": "boolean"
},
"isimportantcontact": {
"type": "boolean"
},
"inactive": {
"type": "boolean"
},
"impact": {
"type": "integer"
},
"urgency": {
"type": "integer"
},
"startdate": {
"type": "string"
},
"startdate_timezone": {
"type": "string"
},
"startdate_with_timezone": {
"type": "object"
},
"starttime": {
"type": "string"
},
"starttimeslot": {
"type": "integer"
},
"targetdate": {
"type": "string"
},
"targetdate_timezone": {
"type": "string"
},
"targetdate_with_timezone": {
"type": "object"
},
"targettime": {
"type": "string"
},
"targettimeslot": {
"type": "integer"
},
"targetpercused": {
"type": "number"
},
"targettimeleft": {
"type": "number"
},
"deadlinedate": {
"type": "string"
},
"followupdate": {
"type": "string"
},
"oppcontactname": {
"type": "string"
},
"oppcompanyname": {
"type": "string"
},
"oppemailaddress": {
"type": "string"
},
"oppcustomertitle": {
"type": "string"
},
"opptel": {
"type": "string"
},
"oppaddr1": {
"type": "string"
},
"oppaddr2": {
"type": "string"
},
"oppaddr3": {
"type": "string"
},
"oppaddr4": {
"type": "string"
},
"opppostcode": {
"type": "string"
},
"oppcountry": {
"type": "string"
},
"oppregion": {
"type": "string"
},
"opptype": {
"type": "string"
},
"oppvalue": {
"type": "number"
},
"oppvalue_monthly": {
"type": "number"
},
"oppvalue_annual": {
"type": "number"
},
"oppvalue_oneoff": {
"type": "number"
},
"oppconversionprobability": {
"type": "number"
},
"oppvalueadjusted": {
"type": "number"
},
"oppprofit": {
"type": "number"
},
"oppcurrentsystem": {
"type": "string"
},
"oppcompetitors": {
"type": "string"
},
"opptrialdate": {
"type": "string"
},
"oppdemodate": {
"type": "string"
},
"oppdiscountdate": {
"type": "string"
},
"oppattemptsmade": {
"type": "integer"
},
"oppconverteddate": {
"type": "string"
},
"oppproductchosen": {
"type": "string"
},
"oppreason": {
"type": "string"
},
"opphear": {
"type": "string"
},
"opptimezonename": {
"type": "string"
},
"oppclosurecategory": {
"type": "integer"
},
"cost": {
"type": "number"
},
"quantity": {
"type": "integer"
},
"projecttimebudget": {
"type": "number"
},
"projectmoneybudget": {
"type": "number"
},
"projecttimeactual": {
"type": "number"
},
"projectmoneyactual": {
"type": "number"
},
"lastnote": {
"type": "string"
},
"lastnote_date": {
"type": "string"
},
"userdef1": {
"type": "string"
},
"userdef2": {
"type": "string"
},
"userdef3": {
"type": "string"
},
"userdef4": {
"type": "string"
},
"userdef5": {
"type": "string"
},
"source": {
"type": "integer"
},
"release_important": {
"type": "boolean"
},
"releasenotegroup_name": {
"type": "string"
},
"releasenotegroup_id": {
"type": "integer"
},
"third_party_id": {
"type": "integer"
},
"third_party_id_string": {
"type": "string"
},
"supplier_status": {
"type": "integer"
},
"contract_refextra": {
"type": "string"
},
"appointment_type": {
"type": "integer"
},
"customfields": {
"type": "array"
},
"timeentries": {
"type": "array"
},
"section_timezone": {
"type": "string"
},
"itilname": {
"type": "string"
},
"related_service_descriptions": {
"type": "string"
},
"related_businessapps_descriptions": {
"type": "string"
},
"related_service_category_names": {
"type": "string"
},
"projectinternaltask": {
"type": "boolean"
},
"appointment_id": {
"type": "integer"
},
"nextappointmentdate": {
"type": "string"
},
"firstname": {
"type": "string"
},
"lastname": {
"type": "string"
},
"connectedinstance_id": {
"type": "integer"
},
"web_url": {
"type": "string"
},
"api_url": {
"type": "string"
},
"action_number": {
"type": "integer"
},
"action_ticket_id": {
"type": "integer"
},
"action_datetime": {
"type": "string"
},
"action_outcome": {
"type": "string"
},
"action_chargerate": {
"type": "string"
},
"action_contract_ref": {
"type": "string"
},
"action_note": {
"type": "string"
},
"ticket_invoices_for_each_site": {
"type": "boolean"
},
"salesorder_id": {
"type": "integer"
},
"orderhead_id": {
"type": "integer"
},
"budgettype": {
"type": "string"
},
"requesttype_name": {
"type": "string"
},
"recalculate_billing": {
"type": "boolean"
},
"impactlevel": {
"type": "integer"
},
"supplier_id": {
"type": "integer"
},
"pr_id": {
"type": "integer"
},
"branch_id": {
"type": "integer"
},
"branch_name": {
"type": "string"
},
"update_milestone_id": {
"type": "integer"
},
"milestone_id": {
"type": "integer"
},
"milestone_name": {
"type": "string"
},
"milestone_billing_type": {
"type": "integer"
},
"milestone_value": {
"type": "number"
},
"milestone_sequence": {
"type": "integer"
},
"milestone_status": {
"type": "integer"
},
"milestone_startdate": {
"type": "string"
},
"milestone_enddate": {
"type": "string"
},
"email_message_id": {
"type": "string"
},
"guid": {
"type": "string"
},
"colour": {
"type": "string"
},
"reviewed": {
"type": "boolean"
},
"action_agent_name": {
"type": "string"
},
"merged_into_id": {
"type": "integer"
},
"reassigncount": {
"type": "integer"
},
"parent_status": {
"type": "integer"
},
"parent_agent": {
"type": "integer"
},
"child_status": {
"type": "integer"
},
"date_fully_closed": {
"type": "string"
},
"lastaction_chargerate": {
"type": "string"
},
"hover_summary": {
"type": "string"
},
"slatimeelapsed": {
"type": "number"
},
"ai_summary": {
"type": "string"
},
"search_score": {
"type": "number"
},
"main_project_id": {
"type": "integer"
},
"is_maintenance": {
"type": "boolean"
},
"first_respond_by_date": {
"type": "string"
},
"sla_first_response_state": {
"type": "string"
},
"table": {
"type": "integer"
},
"use": {
"type": "string"
},
"canbevotedfor": {
"type": "boolean"
},
"supplier_reference": {
"type": "string"
},
"top_level_name": {
"type": "string"
},
"deleted_date": {
"type": "string"
},
"isbeingclosed": {
"type": "boolean"
},
"maximumRestrictedPriority": {
"type": "integer"
},
"primary_service_name": {
"type": "string"
},
"idsummary": {
"type": "string"
},
"scomclearance": {
"type": "string"
},
"scomalertid": {
"type": "string"
},
"statusseq": {
"type": "integer"
},
"statuscolor": {
"type": "string"
},
"next_appointment_type": {
"type": "integer"
},
"account_manager": {
"type": "string"
},
"orionalert": {
"type": "integer"
},
"orionnote": {
"type": "string"
},
"orionwho": {
"type": "integer"
},
"product_key": {
"type": "string"
},
"rapid7_action_count": {
"type": "string"
},
"rapid7_ticketrrn": {
"type": "string"
},
"rapid7_ticketinvid": {
"type": "string"
},
"ticketage": {
"type": "number"
},
"ninja_id": {
"type": "string"
},
"teams_ticket_icon": {
"type": "string"
},
"lastactiondateteams": {
"type": "string"
},
"priority_name": {
"type": "string"
},
"useful_count": {
"type": "integer"
},
"notuseful_count": {
"type": "integer"
},
"sitepostcode": {
"type": "string"
},
"mailbox": {
"type": "string"
},
"userdepartments": {
"type": "string"
},
"updateservicestatus": {
"type": "boolean"
},
"servicestatusnote": {
"type": "string"
},
"itil_requesttype_id": {
"type": "integer"
},
"startdatetime": {
"type": "string"
},
"enddatetime": {
"type": "string"
},
"closure_agent_id": {
"type": "integer"
},
"closed_in_integration_system": {
"type": "boolean"
},
"newrelic_id": {
"type": "string"
},
"createdfromautomationstdid": {
"type": "integer"
},
"created_from_automation_entityid": {
"type": "integer"
},
"ticket_tags": {
"type": "string"
},
"status_change_frozen": {
"type": "boolean"
},
"approval_status": {
"type": "integer"
},
"opp_country_name": {
"type": "string"
},
"opp_region_name": {
"type": "string"
},
"invoiceseperatelyoverride": {
"type": "boolean"
},
"purchaseordernumber": {
"type": "string"
},
"overrideticketcost": {
"type": "number"
},
"budgethours": {
"type": "string"
},
"created_by": {
"type": "string"
},
"additional_agents": {
"type": "array"
},
"client_to_invoice_to_id": {
"type": "integer"
},
"primary_issue": {
"type": "object"
},
"primary_workitem": {
"type": "object"
},
"billing_plan_text": {
"type": "string"
},
"default_appointment_summary": {
"type": "string"
},
"default_appointment_details": {
"type": "string"
},
"agent_signature": {
"type": "string"
},
"customer_signature": {
"type": "string"
},
"new_agent_signature": {
"type": "string"
},
"new_customer_signature": {
"type": "string"
},
"ticket_client_to_invoice_to_id": {
"type": "integer"
},
"billable_time": {
"type": "number"
},
"invoiceable_time": {
"type": "number"
},
"owning_service": {
"type": "integer"
},
"owning_service_name": {
"type": "string"
},
"_open_search_score": {
"type": "number"
},
"ticket_timezone": {
"type": "string"
},
"reference": {
"type": "string"
},
"latitude": {
"type": "number"
},
"longitude": {
"type": "number"
},
"change_all_day": {
"type": "boolean"
},
"change_window_type": {
"type": "integer"
},
"search_count": {
"type": "integer"
},
"slastate": {
"type": "string"
},
"is_opportunity": {
"type": "boolean"
},
"user_email2": {
"type": "string"
},
"user_email3": {
"type": "string"
},
"dl_cf_email_value": {
"type": "string"
},
"risklevel": {
"type": "integer"
},
"_importtypeid": {
"type": "integer"
},
"_importthirdpartyid": {
"type": "string"
},
"_importtype": {
"type": "string"
},
"new_external_link": {
"type": "object"
},
"import_details_id": {
"type": "integer"
},
"_isupdateimport": {
"type": "boolean"
},
"_match_thirdparty_id": {
"type": "string"
},
"_match_integration_id": {
"type": "integer"
},
"_match_integration_name": {
"type": "string"
},
"_match_integration_button_caption": {
"type": "string"
},
"_match_integration_button_url": {
"type": "string"
},
"_match_integration_button_icon": {
"type": "string"
}
}
},
"description": "New Related Tickets"
},
"unrelate_from_ticket_id": {
"type": "integer",
"format": "int32",
"description": "Unrelate From Ticket Id"
},
"ecommerce_orders": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"eo_id": {
"type": "integer"
},
"ticket_id": {
"type": "integer"
},
"third_party_order_id": {
"type": "string"
},
"third_party_order_url": {
"type": "string"
}
}
},
"description": "Ecommerce Orders"
},
"hide_feedback": {
"type": "boolean",
"description": "Hide Feedback"
},
"workflow_history": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"ticket_id": {
"type": "integer"
},
"moved_from": {
"type": "integer"
},
"moved_to": {
"type": "integer"
},
"flow_id": {
"type": "integer"
},
"moved_from_stage": {
"type": "integer"
},
"moved_to_stage": {
"type": "integer"
},
"moved_date": {
"type": "string"
},
"target_date": {
"type": "string"
},
"target_hours": {
"type": "number"
},
"actual_hours": {
"type": "number"
},
"target_met": {
"type": "boolean"
},
"override_date": {
"type": "string"
},
"summary": {
"type": "string"
},
"action_id": {
"type": "integer"
}
}
},
"description": "Workflow History"
},
"connectwisermm_ticketid": {
"type": "string",
"description": "Connectwisermm Ticketid"
},
"colour_rule": {
"type": "integer",
"format": "int32",
"description": "Colour Rule"
},
"google_reviewdata": {
"type": "object",
"description": "Google Reviewdata"
},
"google_questiondata": {
"type": "object",
"description": "Google Questiondata"
},
"original_agent": {
"type": "integer",
"format": "int32",
"description": "Original Agent"
},
"oppjobtitle": {
"type": "string",
"description": "The oppjobtitle value"
},
"do_lookups": {
"type": "boolean",
"description": "Do Lookups"
},
"liongard_system_id": {
"type": "integer",
"format": "int32",
"description": "Liongard System Id"
},
"bigpanda_id": {
"type": "string",
"description": "Bigpanda Id"
},
"contributors": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"user_id": {
"type": "integer"
},
"username": {
"type": "string"
},
"agent_id": {
"type": "integer"
},
"agentname": {
"type": "string"
},
"code": {
"type": "integer"
},
"rolename": {
"type": "string"
},
"ticketid": {
"type": "integer"
},
"note": {
"type": "string"
},
"contributor_type": {
"type": "integer"
},
"quality": {
"type": "integer"
},
"_warning": {
"type": "string"
}
}
},
"description": "The contributors value"
},
"internet_message_id": {
"type": "string",
"description": "Internet Message Id"
},
"matching_value": {
"type": "string",
"description": "Matching Value"
},
"sqlimport_id": {
"type": "integer",
"format": "int32",
"description": "Sqlimport Id"
},
"respondbydateadjusted": {
"type": "boolean",
"description": "The respondbydateadjusted value"
},
"date_dependencies": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"parentfaultid": {
"type": "integer"
},
"faultid": {
"type": "integer"
},
"dependentfaultid": {
"type": "integer"
},
"dependent_ticket_description": {
"type": "string"
},
"ticket_description": {
"type": "string"
},
"applied_from_template": {
"type": "boolean"
},
"_warning": {
"type": "string"
}
}
},
"description": "Date Dependencies"
},
"new_milestone_ticket": {
"type": "integer",
"format": "int32",
"description": "New Milestone Ticket"
},
"assets_columns": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"columns_id": {
"type": "integer"
},
"column_seq": {
"type": "integer"
},
"column_name": {
"type": "string"
},
"width": {
"type": "integer"
},
"order_seq": {
"type": "integer"
},
"order_desc": {
"type": "boolean"
},
"column_title_override": {
"type": "string"
},
"groupbystatus": {
"type": "integer"
},
"column_default_width": {
"type": "integer"
},
"columns_guid": {
"type": "string"
}
}
},
"description": "Assets Columns"
},
"slaresponseexcuse": {
"type": "string",
"description": "The slaresponseexcuse value"
},
"can_add_cc_followers": {
"type": "boolean",
"description": "Can Add Cc Followers"
},
"_fromchatprofileid": {
"type": "string",
"description": "The fromchatprofileid value"
},
"lapsafe_count": {
"type": "integer",
"format": "int32",
"description": "Lapsafe Count"
},
"olas": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"fault_id": {
"type": "integer"
},
"target_id": {
"type": "integer"
},
"target_name": {
"type": "string"
},
"target_hours": {
"type": "number"
},
"actual_hours": {
"type": "number"
},
"target_date": {
"type": "string"
},
"target_met": {
"type": "boolean"
},
"status": {
"type": "integer"
},
"dates": {
"type": "array"
},
"target": {
"type": "object"
},
"start_date": {
"type": "string"
},
"pause_date": {
"type": "string"
},
"_warning": {
"type": "string"
},
"end_date": {
"type": "string"
},
"rule_id": {
"type": "integer"
},
"team_id": {
"type": "integer"
},
"priority_id": {
"type": "integer"
},
"stage_id": {
"type": "integer"
},
"step_id": {
"type": "integer"
},
"flow_id": {
"type": "integer"
}
}
},
"description": "The olas value"
},
"ola_count": {
"type": "integer",
"format": "int32",
"description": "Ola Count"
},
"new_workflow_history": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"ticket_id": {
"type": "integer"
},
"moved_from": {
"type": "integer"
},
"moved_to": {
"type": "integer"
},
"flow_id": {
"type": "integer"
},
"moved_from_stage": {
"type": "integer"
},
"moved_to_stage": {
"type": "integer"
},
"moved_date": {
"type": "string"
},
"target_date": {
"type": "string"
},
"target_hours": {
"type": "number"
},
"actual_hours": {
"type": "number"
},
"target_met": {
"type": "boolean"
},
"override_date": {
"type": "string"
},
"summary": {
"type": "string"
},
"action_id": {
"type": "integer"
}
}
},
"description": "New Workflow History"
},
"default_slack_channel_name": {
"type": "string",
"description": "Default Slack Channel Name"
},
"show_channel_create": {
"type": "boolean",
"description": "Show Channel Create"
},
"slack_channel_id": {
"type": "string",
"description": "Slack Channel Id"
},
"slack_callback_id": {
"type": "string",
"description": "Slack Callback Id"
},
"ai_suggested_priority": {
"type": "string",
"description": "Ai Suggested Priority"
},
"ai_suggested_urgency": {
"type": "integer",
"format": "int32",
"description": "Ai Suggested Urgency"
},
"ai_suggested_impact": {
"type": "integer",
"format": "int32",
"description": "Ai Suggested Impact"
},
"ai_suggested_resolution": {
"type": "string",
"description": "Ai Suggested Resolution"
},
"ai_generated_summary": {
"type": "string",
"description": "Ai Generated Summary"
},
"ai_search_query": {
"type": "string",
"description": "Ai Search Query"
},
"ai_suggested_type": {
"type": "string",
"description": "Ai Suggested Type"
},
"ai_sentiment_analysis": {
"type": "string",
"description": "Ai Sentiment Analysis"
},
"ai_satisfaction_level": {
"type": "string",
"description": "Ai Satisfaction Level"
},
"ai_tonality": {
"type": "string",
"description": "Ai Tonality"
},
"_isagentuser": {
"type": "boolean",
"description": "The isagentuser value"
},
"ai_survey_score": {
"type": "integer",
"format": "int32",
"description": "Ai Survey Score"
},
"ai_survey_comment": {
"type": "string",
"description": "Ai Survey Comment"
},
"freshdesk_ticket_data": {
"type": "object",
"description": "Freshdesk Ticket Data"
},
"freshdesk_group_name": {
"type": "string",
"description": "Freshdesk Group Name"
},
"freshdesk_agent_name": {
"type": "string",
"description": "Freshdesk Agent Name"
},
"freshdesk_agent_email": {
"type": "string",
"description": "Freshdesk Agent Email"
},
"freshdesk_product_name": {
"type": "string",
"description": "Freshdesk Product Name"
},
"matched_kb_id_acessible_to_user": {
"type": "boolean",
"description": "Matched Kb Id Acessible To User"
},
"remotesession_count": {
"type": "integer",
"format": "int32",
"description": "Remotesession Count"
},
"search_index_sync_timestamp": {
"type": "string",
"format": "date-time",
"description": "Search Index Sync Timestamp"
},
"search_index_sync_batches": {
"type": "integer",
"format": "int32",
"description": "Search Index Sync Batches"
},
"new_whe_": {
"type": "string",
"format": "date-time",
"description": "New Whe"
},
"new_actioncode": {
"type": "integer",
"format": "int32",
"description": "New Actioncode"
},
"notepad": {
"type": "string",
"description": "The notepad value"
},
"embedding_match_timestamp": {
"type": "string",
"format": "date-time",
"description": "Embedding Match Timestamp"
},
"_re_index": {
"type": "boolean",
"description": "Re Index"
},
"_fetch_matches": {
"type": "boolean",
"description": "Fetch Matches"
},
"workflow_move_date_override": {
"type": "string",
"format": "date-time",
"description": "Workflow Move Date Override"
},
"lookup_search": {
"type": "string",
"description": "Lookup Search"
},
"agent_booking_type": {
"type": "integer",
"format": "int32",
"description": "Agent Booking Type"
},
"pandadoc_attachment": {
"type": "integer",
"format": "int32",
"description": "Pandadoc Attachment"
},
"pandadoc_attachment_name": {
"type": "string",
"description": "Pandadoc Attachment Name"
},
"pandadoc_attachment_url": {
"type": "string",
"description": "Pandadoc Attachment Url"
},
"thirdparty_url": {
"type": "string",
"description": "Thirdparty Url"
},
"security_signal_id": {
"type": "string",
"description": "Security Signal Id"
},
"datadog_id": {
"type": "string",
"description": "Datadog Id"
},
"ai_conversation_summary": {
"type": "string",
"description": "Ai Conversation Summary"
},
"incomingevent_count": {
"type": "integer",
"format": "int32",
"description": "Incomingevent Count"
},
"azure_connection_id": {
"type": "integer",
"format": "int32",
"description": "Azure Connection Id"
},
"kblinkid": {
"type": "integer",
"format": "int32",
"description": "The kblinkid value"
},
"ticket_client_to_invoice_to_id": {
"type": "integer",
"format": "int32",
"description": "Ticket Client To Invoice To Id"
},
"ticket_client_to_invoice_to_name": {
"type": "string",
"description": "Ticket Client To Invoice To Name"
},
"_prevent_outgoing": {
"type": "boolean",
"description": "Prevent Outgoing"
},
"dont_copy_history": {
"type": "boolean",
"description": "Dont Copy History"
},
"user_linked_sites": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"table_id": {
"type": "integer"
},
"module_id": {
"type": "integer"
},
"integration_name": {
"type": "string"
},
"halo_id": {
"type": "integer"
},
"third_party_id": {
"type": "string"
},
"third_party_desc": {
"type": "string"
},
"third_party_type": {
"type": "string"
},
"third_party_url": {
"type": "string"
},
"third_party_assigned_to": {
"type": "string"
},
"third_party_count": {
"type": "integer"
},
"primary": {
"type": "boolean"
},
"halo_desc": {
"type": "string"
},
"halo_second_id": {
"type": "integer"
},
"halo_second_desc": {
"type": "string"
},
"extra_match_field": {
"type": "string"
},
"details_id": {
"type": "integer"
},
"third_party_secondary_id": {
"type": "string"
},
"_warning": {
"type": "string"
},
"third_party_status": {
"type": "string"
},
"third_party_priority": {
"type": "string"
},
"_match": {
"type": "boolean"
},
"populate_url": {
"type": "boolean"
},
"date_created": {
"type": "string"
},
"date_updated": {
"type": "string"
},
"subscription_id": {
"type": "string"
},
"new_subscription_key": {
"type": "string"
},
"subscription_expiry": {
"type": "string"
},
"_webhookaction": {
"type": "integer"
},
"revisions": {
"type": "integer"
},
"dont_move_existing_assets": {
"type": "boolean"
},
"chat_message_count": {
"type": "integer"
},
"third_party_additional_id": {
"type": "string"
},
"description": {
"type": "string"
},
"update_existing_link": {
"type": "boolean"
},
"filters": {
"type": "array"
},
"parent_id": {
"type": "integer"
},
"child_links": {
"type": "array"
},
"url_for_linked_entity": {
"type": "string"
},
"url_for_linked_entity_caption": {
"type": "string"
},
"icon_for_linked_entity_caption": {
"type": "string"
}
}
},
"description": "User Linked Sites"
},
"prepay_threshold": {
"type": "object",
"description": "Prepay Threshold"
},
"automation_entity_type": {
"type": "integer",
"format": "int32",
"description": "Automation Entity Type"
},
"make_automation_entity_inactive": {
"type": "boolean",
"description": "Make Automation Entity Inactive"
},
"is_downtime": {
"type": "boolean",
"description": "Is Downtime"
},
"add_tags": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"text": {
"type": "string"
},
"add_to_kbid": {
"type": "integer"
},
"add_to_ctid": {
"type": "integer"
},
"add_to_stid": {
"type": "integer"
},
"_warning": {
"type": "string"
},
"add_to_stdid": {
"type": "integer"
},
"type": {
"type": "integer"
}
}
},
"description": "Add Tags"
},
"locked_by_agentid": {
"type": "integer",
"format": "int32",
"description": "Locked By Agentid"
},
"_forceunlock": {
"type": "boolean",
"description": "The forceunlock value"
},
"_is_aisuggestion_merge": {
"type": "boolean",
"description": "Is Aisuggestion Merge"
},
"service_linked_device": {
"type": "integer",
"format": "int32",
"description": "Service Linked Device"
},
"quick_ticket_link_text": {
"type": "string",
"description": "Quick Ticket Link Text"
},
"_override_child_merge_type": {
"type": "integer",
"format": "int32",
"description": "Override Child Merge Type"
},
"next_review_date": {
"type": "string",
"format": "date-time",
"description": "Next Review Date"
},
"kb_pdf_template": {
"type": "integer",
"format": "int32",
"description": "Kb Pdf Template"
},
"kb_pdftemplate_name": {
"type": "string",
"description": "Kb Pdftemplate Name"
},
"template_when_linked": {
"type": "integer",
"format": "int32",
"description": "Template When Linked"
},
"templatewhenlinked_name": {
"type": "string",
"description": "Templatewhenlinked Name"
},
"statement_of_work_added": {
"type": "boolean",
"description": "Statement Of Work Added"
},
"_remove_pipeline_stage": {
"type": "boolean",
"description": "Remove Pipeline Stage"
},
"order_line_price": {
"type": "number",
"format": "double",
"description": "Order Line Price"
},
"order_line_composite_key": {
"type": "object",
"description": "Order Line Composite Key"
},
"_can_view_att": {
"type": "boolean",
"description": "Can View Att"
},
"_can_upload_att": {
"type": "boolean",
"description": "Can Upload Att"
},
"_can_download_att": {
"type": "boolean",
"description": "Can Download Att"
},
"_can_edit_att": {
"type": "boolean",
"description": "Can Edit Att"
},
"_can_view_action_history": {
"type": "boolean",
"description": "Can View Action History"
},
"risk_score": {
"type": "number",
"format": "double",
"description": "Risk Score"
},
"from_catalogue": {
"type": "boolean",
"description": "From Catalogue"
},
"enduser_role_ids": {
"type": "array",
"items": {
"type": "integer"
},
"description": "Enduser Role Ids"
},
"order_sequence": {
"type": "integer",
"format": "int32",
"description": "Order Sequence"
},
"order_update_to": {
"type": "integer",
"format": "int32",
"description": "Order Update To"
},
"order_update_from": {
"type": "integer",
"format": "int32",
"description": "Order Update From"
},
"workflow_html_to_show_on_progress": {
"type": "string",
"description": "Workflow Html To Show On Progress"
},
"requesttype_group_id": {
"type": "integer",
"format": "int32",
"description": "Requesttype Group Id"
},
"is_ai_indexable": {
"type": "boolean",
"description": "Is Ai Indexable"
},
"qualifications_matched": {
"type": "string",
"description": "Qualifications Matched"
},
"hoursinvoiced": {
"type": "number",
"format": "double",
"description": "The hoursinvoiced value"
},
"_kbduplicate01_ok": {
"type": "boolean",
"description": "Kbduplicate01 Ok"
},
"kb_ai_summary": {
"type": "string",
"description": "Kb Ai Summary"
},
"duplicate_kbs": {
"type": "string",
"description": "Duplicate Kbs"
},
"billing_type": {
"type": "integer",
"format": "int32",
"description": "Billing Type"
},
"ai_suggested_category": {
"type": "string",
"description": "Ai Suggested Category"
},
"related_ticket_count": {
"type": "integer",
"format": "int32",
"description": "Related Ticket Count"
},
"estimate_lat_long": {
"type": "boolean",
"description": "Estimate Lat Long"
},
"get_address_from_opp_company_name": {
"type": "boolean",
"description": "Get Address From Opp Company Name"
},
"templateuser_override": {
"type": "boolean",
"description": "Templateuser Override"
},
"resource_booking_use_date_range": {
"type": "boolean",
"description": "Resource Booking Use Date Range"
},
"resource_booking_asset_advanced_search": {
"type": "string",
"description": "Resource Booking Asset Advanced Search"
},
"resource_booking_end_date": {
"type": "string",
"format": "date-time",
"description": "Resource Booking End Date"
},
"overriding_rates": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"area": {
"type": "integer"
},
"contract_id": {
"type": "integer"
},
"charge_id": {
"type": "integer"
},
"startdate": {
"type": "string"
},
"expirydate": {
"type": "string"
},
"rate": {
"type": "number"
},
"mileage_rate": {
"type": "number"
},
"org": {
"type": "integer"
},
"minimum": {
"type": "number"
},
"increment": {
"type": "number"
},
"oohmultiplier": {
"type": "number"
},
"holidaymultiplier": {
"type": "number"
},
"weekendmultiplier": {
"type": "number"
},
"surcharge": {
"type": "boolean"
},
"round": {
"type": "integer"
},
"useagentworkinghours": {
"type": "boolean"
},
"use_budget_rate": {
"type": "boolean"
},
"current": {
"type": "boolean"
},
"current_rate": {
"type": "number"
},
"use_for_travel": {
"type": "boolean"
},
"use_for_mileage": {
"type": "boolean"
},
"travel_surchargeid": {
"type": "integer"
},
"contractmultiplier": {
"type": "number"
},
"rateoverride": {
"type": "number"
},
"override_surcharge": {
"type": "boolean"
},
"_warning": {
"type": "string"
},
"tree_id": {
"type": "integer"
},
"ticket_id": {
"type": "integer"
},
"agents": {
"type": "array"
},
"agentslist": {
"type": "string"
}
}
},
"description": "Overriding Rates"
},
"project_overriding_rates": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "integer"
},
"area": {
"type": "integer"
},
"contract_id": {
"type": "integer"
},
"charge_id": {
"type": "integer"
},
"startdate": {
"type": "string"
},
"expirydate": {
"type": "string"
},
"rate": {
"type": "number"
},
"mileage_rate": {
"type": "number"
},
"org": {
"type": "integer"
},
"minimum": {
"type": "number"
},
"increment": {
"type": "number"
},
"oohmultiplier": {
"type": "number"
},
"holidaymultiplier": {
"type": "number"
},
"weekendmultiplier": {
"type": "number"
},
"surcharge": {
"type": "boolean"
},
"round": {
"type": "integer"
},
"useagentworkinghours": {
"type": "boolean"
},
"use_budget_rate": {
"type": "boolean"
},
"current": {
"type": "boolean"
},
"current_rate": {
"type": "number"
},
"use_for_travel": {
"type": "boolean"
},
"use_for_mileage": {
"type": "boolean"
},
"travel_surchargeid": {
"type": "integer"
},
"contractmultiplier": {
"type": "number"
},
"rateoverride": {
"type": "number"
},
"override_surcharge": {
"type": "boolean"
},
"_warning": {
"type": "string"
},
"tree_id": {
"type": "integer"
},
"ticket_id": {
"type": "integer"
},
"agents": {
"type": "array"
},
"agentslist": {
"type": "string"
}
}
},
"description": "Project Overriding Rates"
},
"hubspot_id": {
"type": "string",
"description": "Hubspot Id"
},
"hubspot_url": {
"type": "string",
"description": "Hubspot Url"
},
"table": {
"type": "integer",
"format": "int32",
"enum": [
0,
1,
2,
3,
4,
5,
6,
7,
8,
9,
980,
986,
987,
988,
989,
990,
991,
992,
993,
995,
996,
997,
998,
999,
1001,
1002,
1003,
1005,
1006,
1007,
1008,
1009,
1010,
1011,
1012,
1013,
1014,
1015,
1016,
1017,
1018,
1019,
1020,
1021,
1022,
1023,
1024,
1025,
1026,
1027,
1029,
1030,
1031,
1035,
-1
],
"description": "The table value"
},
"use": {
"type": "string",
"description": "The use value"
},
"canbevotedfor": {
"type": "boolean",
"description": "The canbevotedfor value"
},
"supplier_reference": {
"type": "string",
"description": "Supplier Reference"
},
"top_level_name": {
"type": "string",
"description": "Top Level Name"
},
"deleted_date": {
"type": "string",
"format": "date-time",
"description": "Deleted Date"
},
"isbeingclosed": {
"type": "boolean",
"description": "The isbeingclosed value"
},
"maximumRestrictedPriority": {
"type": "integer",
"format": "int32",
"description": "Maximum Restricted Priority"
},
"primary_service_name": {
"type": "string",
"description": "Primary Service Name"
},
"idsummary": {
"type": "string",
"description": "The idsummary value"
},
"scomclearance": {
"type": "string",
"description": "The scomclearance value"
},
"scomalertid": {
"type": "string",
"description": "The scomalertid value"
},
"statusseq": {
"type": "integer",
"format": "int32",
"description": "The statusseq value"
},
"statuscolor": {
"type": "string",
"description": "The statuscolor value"
},
"next_appointment_type": {
"type": "integer",
"format": "int32",
"description": "Next Appointment Type"
},
"account_manager": {
"type": "string",
"description": "Account Manager"
},
"orionalert": {
"type": "integer",
"format": "int32",
"description": "The orionalert value"
},
"orionnote": {
"type": "string",
"description": "The orionnote value"
},
"orionwho": {
"type": "integer",
"format": "int32",
"description": "The orionwho value"
},
"product_key": {
"type": "string",
"description": "Product Key"
},
"rapid7_action_count": {
"type": "string",
"description": "Rapid7 Action Count"
},
"rapid7_ticketrrn": {
"type": "string",
"description": "Rapid7 Ticketrrn"
},
"rapid7_ticketinvid": {
"type": "string",
"description": "Rapid7 Ticketinvid"
},
"ticketage": {
"type": "number",
"format": "double",
"description": "The ticketage value"
},
"ninja_id": {
"type": "string",
"description": "Ninja Id"
},
"teams_ticket_icon": {
"type": "string",
"description": "Teams Ticket Icon"
},
"lastactiondateteams": {
"type": "string",
"description": "The lastactiondateteams value"
},
"priority_name": {
"type": "string",
"description": "Priority Name"
},
"useful_count": {
"type": "integer",
"format": "int32",
"description": "Useful Count"
},
"notuseful_count": {
"type": "integer",
"format": "int32",
"description": "Notuseful Count"
},
"sitepostcode": {
"type": "string",
"description": "The sitepostcode value"
},
"mailbox": {
"type": "string",
"description": "The mailbox value"
},
"userdepartments": {
"type": "string",
"description": "The userdepartments value"
},
"updateservicestatus": {
"type": "boolean",
"description": "The updateservicestatus value"
},
"servicestatusnote": {
"type": "string",
"description": "The servicestatusnote value"
},
"itil_requesttype_id": {
"type": "integer",
"format": "int32",
"description": "Itil Requesttype Id"
},
"startdatetime": {
"type": "string",
"format": "date-time",
"description": "The startdatetime value"
},
"enddatetime": {
"type": "string",
"format": "date-time",
"description": "The enddatetime value"
},
"closure_agent_id": {
"type": "integer",
"format": "int32",
"description": "Closure Agent Id"
},
"closed_in_integration_system": {
"type": "boolean",
"description": "Closed In Integration System"
},
"createdfromautomationstdid": {
"type": "integer",
"format": "int32",
"description": "The createdfromautomationstdid value"
},
"created_from_automation_entityid": {
"type": "integer",
"format": "int32",
"description": "Created From Automation Entityid"
},
"ticket_tags": {
"type": "string",
"description": "Ticket Tags"
},
"status_change_frozen": {
"type": "boolean",
"description": "Status Change Frozen"
},
"approval_status": {
"type": "integer",
"format": "int32",
"description": "Approval Status"
},
"opp_country_name": {
"type": "string",
"description": "Opp Country Name"
},
"opp_region_name": {
"type": "string",
"description": "Opp Region Name"
},
"invoiceseperatelyoverride": {
"type": "boolean",
"description": "The invoiceseperatelyoverride value"
},
"purchaseordernumber": {
"type": "string",
"description": "The purchaseordernumber value"
},
"overrideticketcost": {
"type": "number",
"format": "double",
"description": "The overrideticketcost value"
},
"budgethours": {
"type": "string",
"description": "The budgethours value"
},
"created_by": {
"type": "string",
"description": "Created By"
},
"additional_agents": {
"type": "array",
"items": {
"type": "object",
"properties": {
"faultid": {
"type": "integer"
},
"id": {
"type": "integer"
},
"name": {
"type": "string"
},
"email": {
"type": "string"
},
"_warning": {
"type": "string"
}
}
},
"description": "Additional Agents"
},
"client_to_invoice_to_id": {
"type": "integer",
"format": "int32",
"description": "Client To Invoice To Id"
},
"primary_issue": {
"type": "object",
"description": "Primary Issue"
},
"primary_workitem": {
"type": "object",
"description": "Primary Workitem"
},
"billing_plan_text": {
"type": "string",
"description": "Billing Plan Text"
},
"default_appointment_summary": {
"type": "string",
"description": "Default Appointment Summary"
},
"default_appointment_details": {
"type": "string",
"description": "Default Appointment Details"
},
"agent_signature": {
"type": "string",
"description": "Agent Signature"
},
"customer_signature": {
"type": "string",
"description": "Customer Signature"
},
"new_agent_signature": {
"type": "string",
"description": "New Agent Signature"
},
"new_customer_signature": {
"type": "string",
"description": "New Customer Signature"
},
"billable_time": {
"type": "number",
"format": "double",
"description": "Billable Time"
},
"invoiceable_time": {
"type": "number",
"format": "double",
"description": "Invoiceable Time"
},
"owning_service": {
"type": "integer",
"format": "int32",
"description": "Owning Service"
},
"owning_service_name": {
"type": "string",
"description": "Owning Service Name"
},
"_open_search_score": {
"type": "number",
"format": "float",
"description": "Open Search Score"
},
"ticket_timezone": {
"type": "string",
"description": "Ticket Timezone"
},
"reference": {
"type": "string",
"description": "The reference value"
},
"latitude": {
"type": "number",
"format": "double",
"description": "The latitude value"
},
"longitude": {
"type": "number",
"format": "double",
"description": "The longitude value"
},
"change_all_day": {
"type": "boolean",
"description": "Change All Day"
},
"change_window_type": {
"type": "integer",
"format": "int32",
"description": "Change Window Type"
},
"search_count": {
"type": "integer",
"format": "int32",
"description": "Search Count"
},
"slastate": {
"type": "string",
"description": "The slastate value"
},
"is_opportunity": {
"type": "boolean",
"description": "Is Opportunity"
},
"user_email2": {
"type": "string",
"description": "User Email2"
},
"user_email3": {
"type": "string",
"description": "User Email3"
},
"dl_cf_email_value": {
"type": "string",
"description": "Dl Cf Email Value"
},
"risklevel": {
"type": "integer",
"format": "int32",
"description": "The risklevel value"
},
"_importtypeid": {
"type": "integer",
"format": "int32",
"description": "The importtypeid value"
},
"_importthirdpartyid": {
"type": "string",
"description": "The importthirdpartyid value"
},
"_importtype": {
"type": "string",
"description": "The importtype value"
},
"new_external_link": {
"type": "object",
"description": "New External Link"
},
"import_details_id": {
"type": "integer",
"format": "int32",
"description": "Import Details Id"
},
"_isupdateimport": {
"type": "boolean",
"description": "The isupdateimport value"
},
"_match_integration_button_caption": {
"type": "string",
"description": "Match Integration Button Caption"
},
"_match_integration_button_url": {
"type": "string",
"description": "Match Integration Button Url"
},
"_match_integration_button_icon": {
"type": "string",
"description": "Match Integration Button Icon"
}
}
},
"description": "Request body"
}
},
"required": [
"PCID"
]
}
```