> ## Documentation Index > Fetch the complete documentation index at: https://docs.pinkfish.ai/llms.txt > Use this file to discover all available pages before exploring further. # haloitsm-operations > HaloITSM Operations - Attachments, appointments, timesheets, projects, SLA, and service status **Server path:** `/haloitsm-operations` | **Type:** Application | **PCID required:** Yes ## Tools | Tool | Description | | ------------------------------------------------------------------------------------------------------------------- | ---------------------------------- | | [`haloitsm_operations_booking_appointment_booking`](#haloitsm_operations_booking_appointment_booking) | POST /Appointment/Booking | | [`haloitsm_operations_create_appointment`](#haloitsm_operations_create_appointment) | POST /Appointment | | [`haloitsm_operations_create_attachment`](#haloitsm_operations_create_attachment) | POST /Attachment | | [`haloitsm_operations_create_projects`](#haloitsm_operations_create_projects) | POST /Projects | | [`haloitsm_operations_create_service_status`](#haloitsm_operations_create_service_status) | POST /ServiceStatus | | [`haloitsm_operations_create_sla`](#haloitsm_operations_create_sla) | POST /SLA | | [`haloitsm_operations_create_timesheet`](#haloitsm_operations_create_timesheet) | POST /Timesheet | | [`haloitsm_operations_delete_appointment_by_id`](#haloitsm_operations_delete_appointment_by_id) | Delete one Appointment | | [`haloitsm_operations_delete_attachment_by_id`](#haloitsm_operations_delete_attachment_by_id) | DELETE /Attachment/\{id} | | [`haloitsm_operations_delete_attachment_document_by_id`](#haloitsm_operations_delete_attachment_document_by_id) | DELETE /Attachment/document/\{id} | | [`haloitsm_operations_delete_attachment_image_by_id`](#haloitsm_operations_delete_attachment_image_by_id) | DELETE /Attachment/image/\{id} | | [`haloitsm_operations_delete_projects_by_id`](#haloitsm_operations_delete_projects_by_id) | Delete one Faults | | [`haloitsm_operations_delete_service_status_by_id`](#haloitsm_operations_delete_service_status_by_id) | DELETE /ServiceStatus/\{id} | | [`haloitsm_operations_delete_sla_by_id`](#haloitsm_operations_delete_sla_by_id) | DELETE /SLA/\{id} | | [`haloitsm_operations_document_attachment_document`](#haloitsm_operations_document_attachment_document) | POST /Attachment/document | | [`haloitsm_operations_get_appointment_by_id`](#haloitsm_operations_get_appointment_by_id) | Get one Appointment | | [`haloitsm_operations_get_attachment_by_id`](#haloitsm_operations_get_attachment_by_id) | Get one Attachment | | [`haloitsm_operations_get_attachment_document_by_id`](#haloitsm_operations_get_attachment_document_by_id) | GET /Attachment/document/\{id} | | [`haloitsm_operations_get_attachment_image_by_id`](#haloitsm_operations_get_attachment_image_by_id) | GET /Attachment/image/\{id} | | [`haloitsm_operations_get_projects_by_id`](#haloitsm_operations_get_projects_by_id) | Get one Faults | | [`haloitsm_operations_get_service_status_by_id`](#haloitsm_operations_get_service_status_by_id) | Get one ServStatus | | [`haloitsm_operations_get_service_status_subscribe_by_id`](#haloitsm_operations_get_service_status_subscribe_by_id) | GET /ServiceStatus/Subscribe/\{id} | | [`haloitsm_operations_get_sla_by_id`](#haloitsm_operations_get_sla_by_id) | Get one SlaHead | | [`haloitsm_operations_get_timesheet_by_id`](#haloitsm_operations_get_timesheet_by_id) | Get one Timesheet | | [`haloitsm_operations_image_attachment_image`](#haloitsm_operations_image_attachment_image) | POST /Attachment/image | | [`haloitsm_operations_list_appointment`](#haloitsm_operations_list_appointment) | List of Appointment | | [`haloitsm_operations_list_appointment_booking`](#haloitsm_operations_list_appointment_booking) | GET /Appointment/Booking | | [`haloitsm_operations_list_attachment`](#haloitsm_operations_list_attachment) | List of Attachment | | [`haloitsm_operations_list_attachment_image`](#haloitsm_operations_list_attachment_image) | GET /Attachment/image | | [`haloitsm_operations_list_projects`](#haloitsm_operations_list_projects) | List of Faults | | [`haloitsm_operations_list_service_status`](#haloitsm_operations_list_service_status) | List of ServStatus | | [`haloitsm_operations_list_sla`](#haloitsm_operations_list_sla) | List of SlaHead | | [`haloitsm_operations_list_timesheet`](#haloitsm_operations_list_timesheet) | GET /Timesheet | | [`haloitsm_operations_list_timesheet_forecasting`](#haloitsm_operations_list_timesheet_forecasting) | GET /Timesheet/forecasting | | [`haloitsm_operations_list_timesheet_mine`](#haloitsm_operations_list_timesheet_mine) | GET /Timesheet/mine | | [`haloitsm_operations_subscribe_service_status_subscribe`](#haloitsm_operations_subscribe_service_status_subscribe) | POST /ServiceStatus/Subscribe | | [`haloitsm_operations_view_projects_view`](#haloitsm_operations_view_projects_view) | POST /Projects/View | *** ## haloitsm\_operations\_booking\_appointment\_booking POST /Appointment/Booking **Parameters:** | Parameter | Type | Required | Default | Description | | | -------------------------------- | --------- | -------- | ------- | ----------------------------- | ---------------------------------- | | `_cancomplete` | boolean | null | No | — | The cancomplete value | | `_candelete` | boolean | null | No | — | The candelete value | | `_canupdate` | boolean | null | No | — | The canupdate value | | `_collectionmaster` | boolean | null | No | — | The collectionmaster value | | `_dont_trigger_mentions` | boolean | null | No | — | Dont Trigger Mentions | | `_dont_update_ticket` | boolean | null | No | — | Dont Update Ticket | | `_force` | boolean | null | No | — | The force value | | `_importemail` | string | null | No | — | The importemail value | | `_importtype` | string | null | No | — | The importtype value | | `_iscloning` | boolean | null | No | — | The iscloning value | | `_isimport` | boolean | null | No | — | The isimport value | | `_recurringmaster` | boolean | null | No | — | The recurringmaster value | | `_validateonly` | boolean | null | No | — | The validateonly value | | `_warning` | string | null | No | — | The warning value | | `active_break` | object | No | — | Active Break | | | `actual_start` | string | null | No | — | Actual Start | | `add_followup_appointment` | boolean | null | No | — | Add Followup Appointment | | `add_followup_task` | boolean | null | No | — | Add Followup Task | | `agent_id` | integer | null | No | — | Agent Id | | `agent_name` | string | null | No | — | Agent Name | | `agent_status` | integer | null | No | — | Agent Status | | `agents` | object\[] | No | — | The agents value | | | `allday` | boolean | null | No | — | The allday value | | `allowed_resourcebooking_teams` | object\[] | No | — | Allowed Resourcebooking Teams | | | `apfaultidremoved` | boolean | null | No | — | The apfaultidremoved value | | `appointment_hours` | number | null | No | — | Appointment Hours | | `appointment_id` | integer | null | No | — | Appointment Id | | `appointment_location` | integer | null | No | — | Appointment Location | | `appointment_location_free_text` | string | null | No | — | Appointment Location Free Text | | `appointment_location_name` | string | null | No | — | Appointment Location Name | | `appointment_status` | integer | null | No | — | Appointment Status | | `appointment_type_id` | integer | null | No | — | Appointment Type Id | | `appointment_type_name` | string | null | No | — | Appointment Type Name | | `appointment_work_hours` | number | null | No | — | Appointment Work Hours | | `approval_start` | boolean | null | No | — | Approval Start | | `approval_status` | integer | null | No | — | Approval Status | | `approvalagent` | integer | null | No | — | The approvalagent value | | `approvaldatetime` | string | null | No | — | The approvaldatetime value | | `approvalemailaddress` | string | null | No | — | The approvalemailaddress value | | `approvalnote` | string | null | No | — | The approvalnote value | | `attendees` | string | null | No | — | The attendees value | | `autocomplete` | boolean | null | No | — | The autocomplete value | | `bcclist` | string | null | No | — | The bcclist value | | `betweenend` | string | null | No | — | The betweenend value | | `betweenstart` | string | null | No | — | The betweenstart value | | `booking_email` | string | null | No | — | Booking Email | | `booking_fields` | object\[] | No | — | Booking Fields | | | `booking_name` | string | null | No | — | Booking Name | | `booking_phonenumber` | string | null | No | — | Booking Phonenumber | | `calendar_id` | string | null | No | — | Calendar Id | | `category1` | string | null | No | — | The category1 value | | `category2` | string | null | No | — | The category2 value | | `category3` | string | null | No | — | The category3 value | | `category4` | string | null | No | — | The category4 value | | `cclist` | string | null | No | — | The cclist value | | `changedinnhd` | boolean | null | No | — | The changedinnhd value | | `changekey` | string | null | No | — | The changekey value | | `chargerate` | integer | null | No | — | The chargerate value | | `client_id` | integer | null | No | — | Client Id | | `client_name` | string | null | No | — | Client Name | | `collection_id` | string | null | No | — | Collection Id | | `colour` | string | null | No | — | The colour value | | `commisionable` | boolean | null | No | — | The commisionable value | | `complete_agent_id` | integer | null | No | — | Complete Agent Id | | `complete_date` | string | null | No | — | Complete Date | | `complete_note` | string | null | No | — | Complete Note | | `complete_notehtml` | string | null | No | — | Complete Notehtml | | `complete_status` | integer | null | No | — | Complete Status | | `complete_timetaken` | number | null | No | — | Complete Timetaken | | `conference_id` | string | null | No | — | Conference Id | | `confirmed` | boolean | null | No | — | The confirmed value | | `contact_address` | object | No | — | Contact Address | | | `contact_emailaddress` | string | null | No | — | Contact Emailaddress | | `contact_phonenumber` | string | null | No | — | Contact Phonenumber | | `contract_id` | integer | null | No | — | Contract Id | | `createnextappt` | boolean | null | No | — | The createnextappt value | | `crmnote_id` | integer | null | No | — | Crmnote Id | | `cspid` | integer | null | No | — | The cspid value | | `date_created` | string | null | No | — | Date Created | | `defaultbookingtype` | integer | null | No | — | The defaultbookingtype value | | `defaultresourcetype` | integer | null | No | — | The defaultresourcetype value | | `do_reopen` | boolean | null | No | — | Do Reopen | | `end_date` | string | null | No | — | End date for filtering | | `end_date_only` | string | null | No | — | End Date Only | | `entity` | number | null | No | — | The entity value | | `entryid` | string | null | No | — | The entryid value | | `estimate` | number | null | No | — | The estimate value | | `exchange_uid` | string | null | No | — | Exchange Uid | | `exchangeenddate` | string | null | No | — | The exchangeenddate value | | `exchangelastmodifieddate` | string | null | No | — | The exchangelastmodifieddate value | | `exchangemailboxfqdn` | string | null | No | — | The exchangemailboxfqdn value | | `exchangestartdate` | string | null | No | — | The exchangestartdate value | | `external_organizer` | boolean | null | No | — | External Organizer | | `followup_agent_status` | integer | null | No | — | Followup Agent Status | | `followup_agents` | object\[] | No | — | Followup Agents | | | `followup_allday` | boolean | null | No | — | Followup Allday | | `followup_appointmenttype_id` | integer | null | No | — | Followup Appointmenttype Id | | `followup_attendees` | string | null | No | — | Followup Attendees | | `followup_date` | string | null | No | — | Followup Date | | `followup_end_date` | string | null | No | — | Followup End Date | | `followup_id` | integer | null | No | — | Followup Id | | `followup_inform_agents` | boolean | null | No | — | Followup Inform Agents | | `followup_inform_user` | boolean | null | No | — | Followup Inform User | | `followup_is_private` | boolean | null | No | — | Followup Is Private | | `followup_note` | string | null | No | — | Followup Note | | `followup_note_html` | string | null | No | — | Followup Note Html | | `followup_reminderminutes` | integer | null | No | — | Followup Reminderminutes | | `followup_start_date` | string | null | No | — | Followup Start Date | | `followup_subject` | string | null | No | — | Followup Subject | | `followup_user_id` | integer | null | No | — | Followup User Id | | `fromcompletedapid` | integer | null | No | — | The fromcompletedapid value | | `halo_recurring_master_id` | integer | null | No | — | Halo Recurring Master Id | | `has_immutable_exchange_id` | boolean | null | No | — | Has Immutable Exchange Id | | `holiday_id` | string | null | No | — | Holiday Id | | `holiday_type` | integer | null | No | — | Holiday Type | | `id` | integer | No | — | The id value | | | `import_agent_ids` | string | null | No | — | Import Agent Ids | | `import_agent_status` | string | null | No | — | Import Agent Status | | `import_appointment_type` | string | null | No | — | Import Appointment Type | | `import_open_appointment_status` | string | null | No | — | Import Open Appointment Status | | `import_shift_type` | string | null | No | — | Import Shift Type | | `import_user` | string | null | No | — | Import User | | `inform_agents` | boolean | null | No | — | Inform Agents | | `inform_user` | boolean | null | No | — | Inform User | | `invitesent` | integer | null | No | — | The invitesent value | | `is_active_shift` | boolean | null | No | — | Is Active Shift | | `is_ad_hoc_shift` | boolean | null | No | — | Is Ad Hoc Shift | | `is_ending_shift` | boolean | null | No | — | Is Ending Shift | | `is_private` | boolean | null | No | — | Is Private | | `is_starting_shift` | boolean | null | No | — | Is Starting Shift | | `is_task` | boolean | null | No | — | Is Task | | `key` | string | null | No | — | The key value | | `last_modified` | string | null | No | — | Last Modified | | `meetingtype` | integer | null | No | — | The meetingtype value | | `messagestatus` | integer | null | No | — | The messagestatus value | | `new_agent_status` | integer | null | No | — | New Agent Status | | `new_external_link` | object | No | — | New External Link | | | `note` | string | null | No | — | The note value | | `note_html` | string | null | No | — | Note Html | | `offhold` | boolean | null | No | — | The offhold value | | `online_meeting_url` | string | null | No | — | Online Meeting Url | | `open_appointment_status` | integer | null | No | — | Open Appointment Status | | `organizer` | integer | null | No | — | The organizer value | | `organizer_email` | string | null | No | — | Organizer Email | | `other1` | integer | null | No | — | The other1 value | | `other2` | integer | null | No | — | The other2 value | | `outcomes` | object\[] | No | — | The outcomes value | | | `primary_ticket_appointment` | boolean | null | No | — | Primary Ticket Appointment | | `reassign_ticket` | boolean | null | No | — | Reassign Ticket | | `recurring_desc` | string | null | No | — | Recurring Desc | | `recurring_master_id` | string | null | No | — | Recurring Master Id | | `reminder_shown` | boolean | null | No | — | Reminder Shown | | `reminderdate` | string | null | No | — | The reminderdate value | | `reminderminutes` | integer | null | No | — | The reminderminutes value | | `reminderstatus` | integer | null | No | — | The reminderstatus value | | `requestedapprovalagent` | integer | null | No | — | The requestedapprovalagent value | | `requesttype` | integer | null | No | — | The requesttype value | | `requires_approval` | boolean | null | No | — | Requires Approval | | `resource_booking_timeslot` | string | null | No | — | Resource Booking Timeslot | | `resource_booking_type` | integer | null | No | — | Resource Booking Type | | `resourcebookingteam` | integer | null | No | — | The resourcebookingteam value | | `resourcebookingtype` | integer | null | No | — | The resourcebookingtype value | | `resourcebookingtypeagent` | integer | null | No | — | The resourcebookingtypeagent value | | `schedule` | object | No | — | The schedule value | | | `scheduled_for_id` | integer | null | No | — | Scheduled For Id | | `schedulehandledtype` | integer | null | No | — | The schedulehandledtype value | | `shift_breaks` | object\[] | No | — | Shift Breaks | | | `shift_team_id` | integer | null | No | — | Shift Team Id | | `shift_team_name` | string | null | No | — | Shift Team Name | | `shift_type_id` | integer | null | No | — | Shift Type Id | | `site_id` | integer | null | No | — | Site Id | | `site_name` | string | null | No | — | Site Name | | `start_date` | string | null | No | — | Start date for filtering | | `start_date_only` | string | null | No | — | Start Date Only | | `status` | integer | null | No | — | The status value | | `subject` | string | null | No | — | The subject value | | `team_id` | integer | null | No | — | Team Id | | `ticket_cf_update` | object\[] | No | — | Ticket Cf Update | | | `ticket_emailaddress` | string | null | No | — | Ticket Emailaddress | | `ticket_id` | integer | null | No | — | Ticket Id | | `ticket_phonenumber` | string | null | No | — | Ticket Phonenumber | | `tolist` | string | null | No | — | The tolist value | | `toll_number` | string | null | No | — | Toll Number | | `type` | integer | null | No | — | The type value | | `update_ticket_status` | integer | null | No | — | Update Ticket Status | | `user_id` | integer | null | No | — | User Id | | `user_name` | string | null | No | — | User Name | | `usermessagestatus` | integer | null | No | — | The usermessagestatus value | | `utcoffset` | number | null | No | — | The utcoffset value | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "_cancomplete": { "type": [ "boolean", "null" ], "description": "The cancomplete value" }, "_candelete": { "type": [ "boolean", "null" ], "description": "The candelete value" }, "_canupdate": { "type": [ "boolean", "null" ], "description": "The canupdate value" }, "_collectionmaster": { "type": [ "boolean", "null" ], "description": "The collectionmaster value" }, "_dont_trigger_mentions": { "type": [ "boolean", "null" ], "description": "Dont Trigger Mentions" }, "_dont_update_ticket": { "type": [ "boolean", "null" ], "description": "Dont Update Ticket" }, "_force": { "type": [ "boolean", "null" ], "description": "The force value" }, "_importemail": { "type": [ "string", "null" ], "description": "The importemail value" }, "_importtype": { "type": [ "string", "null" ], "description": "The importtype value" }, "_iscloning": { "type": [ "boolean", "null" ], "description": "The iscloning value" }, "_isimport": { "type": [ "boolean", "null" ], "description": "The isimport value" }, "_recurringmaster": { "type": [ "boolean", "null" ], "description": "The recurringmaster value" }, "_validateonly": { "type": [ "boolean", "null" ], "description": "The validateonly value" }, "_warning": { "type": [ "string", "null" ], "description": "The warning value" }, "active_break": { "type": "object", "description": "Active Break", "properties": { "id": { "type": "integer", "description": "The id value" }, "event_type": { "type": "integer", "description": "Event Type" }, "subject": { "type": "string", "description": "The subject value" }, "start_date": { "type": "string", "description": "Start date for filtering" }, "end_date": { "type": "string", "description": "End date for filtering" }, "timetaken": { "type": "number", "description": "The timetaken value" }, "agent_id": { "type": "integer", "description": "Agent Id" }, "break_type": { "type": "integer", "description": "Break Type" }, "break_note": { "type": "string", "description": "Break Note" }, "shift_apid": { "type": "integer", "description": "Shift Apid" }, "ticket_id": { "type": "integer", "description": "Ticket Id" }, "action_number": { "type": "integer", "description": "Action Number" }, "action_invoice_number": { "type": "integer", "description": "Action Invoice Number" }, "note": { "type": "string", "description": "The note value" }, "customer": { "type": "string", "description": "The customer value" }, "holiday_id": { "type": "integer", "description": "Holiday Id" }, "charge_type_colour": { "type": "string", "description": "Charge Type Colour" }, "site_id": { "type": "integer", "description": "Site Id" }, "user_name": { "type": "string", "description": "User Name" }, "charge_rate": { "type": "integer", "description": "Charge Rate" }, "mileage": { "type": "integer", "description": "The mileage value" }, "tickettype_id": { "type": "integer", "description": "Tickettype Id" }, "lognewticket": { "type": "boolean", "description": "The lognewticket value" }, "client_id": { "type": "integer", "description": "Client Id" }, "category1": { "type": "string", "description": "The category1 value" }, "category2": { "type": "string", "description": "The category2 value" }, "category3": { "type": "string", "description": "The category3 value" }, "category4": { "type": "string", "description": "The category4 value" }, "contract_id": { "type": "integer", "description": "Contract Id" }, "agents": { "type": "array", "items": { "type": "object" }, "description": "The agents value" }, "clear_end": { "type": "boolean", "description": "Clear End" }, "traveltime": { "type": "number", "description": "The traveltime value" }, "originalstartdate": { "type": "string", "description": "The originalstartdate value" }, "_warning": { "type": "string", "description": "The warning value" }, "charge_type_name": { "type": "string", "description": "Charge Type Name" }, "is_starting_break": { "type": "boolean", "description": "Is Starting Break" }, "is_ending_break": { "type": "boolean", "description": "Is Ending Break" }, "new_agent_status": { "type": "integer", "description": "New Agent Status" } } }, "actual_start": { "type": [ "string", "null" ], "description": "Actual Start" }, "add_followup_appointment": { "type": [ "boolean", "null" ], "description": "Add Followup Appointment" }, "add_followup_task": { "type": [ "boolean", "null" ], "description": "Add Followup Task" }, "agent_id": { "type": [ "integer", "null" ], "description": "Agent Id" }, "agent_name": { "type": [ "string", "null" ], "description": "Agent Name" }, "agent_status": { "type": [ "integer", "null" ], "description": "Agent Status" }, "agents": { "type": "array", "items": { "type": "object", "properties": { "sites": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "agent_id": { "type": "integer" }, "agent_name": { "type": "string" }, "role_id": { "type": "string" }, "role_name": { "type": "string" }, "site_id": { "type": "integer" }, "site_name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" } } }, "description": "The sites value" }, "id": { "type": "integer", "format": "int32", "description": "The id value" }, "name": { "type": "string", "description": "The name value" }, "onlinestatus_actual": { "type": "integer", "format": "int32", "description": "Onlinestatus Actual" }, "onlinestatus": { "type": "integer", "format": "int32", "description": "The onlinestatus value" }, "is_online": { "type": "boolean", "description": "Is Online" }, "lastonline": { "type": "string", "description": "The lastonline value" }, "team": { "type": "string", "description": "The team value" }, "isdisabled": { "type": "boolean", "description": "The isdisabled value" }, "email": { "type": "string", "description": "The email value" }, "ad": { "type": "string", "description": "The ad value" }, "lastlogindate": { "type": "string", "format": "date-time", "description": "The lastlogindate value" }, "agentphotopath": { "type": "string", "description": "The agentphotopath value" }, "initials": { "type": "string", "description": "The initials value" }, "firstname": { "type": "string", "description": "The firstname value" }, "surname": { "type": "string", "description": "The surname value" }, "colour": { "type": "string", "description": "The colour value" }, "jobtitle": { "type": "string", "description": "The jobtitle value" }, "sms": { "type": "string", "description": "The sms value" }, "extensionnumber": { "type": "string", "description": "The extensionnumber value" }, "ticket_count": { "type": "integer", "format": "int32", "description": "Ticket Count" }, "is_agent": { "type": "boolean", "description": "Is Agent" }, "one_client": { "type": "integer", "format": "int32", "description": "One Client" }, "teams": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "agent_id": { "type": "integer" }, "agent_name": { "type": "string" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "team_name": { "type": "string" }, "department_id": { "type": "integer" }, "org_department_team_name": { "type": "string" }, "role_id": { "type": "string" }, "role_name": { "type": "string" }, "is_manager": { "type": "boolean" }, "no_config_access": { "type": "boolean" }, "unassigned_access": { "type": "boolean" }, "otheragent_access": { "type": "boolean" }, "fortickets": { "type": "boolean" }, "foropps": { "type": "boolean" }, "forprojects": { "type": "boolean" }, "in_section": { "type": "boolean" }, "excludeautoassign": { "type": "boolean" }, "namewithinactive": { "type": "string" }, "exclude_from_team_resource_booking": { "type": "boolean" }, "isintegration": { "type": "boolean" } } }, "description": "The teams value" }, "departments": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "agent_id": { "type": "integer" }, "agent_name": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "department_name": { "type": "string" }, "role_id": { "type": "string" }, "role_name": { "type": "string" }, "membershiplevel": { "type": "integer" }, "includeteamsintree": { "type": "boolean" } } }, "description": "The departments value" }, "clients": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "agent_id": { "type": "integer" }, "agent_name": { "type": "string" }, "client_id": { "type": "integer" }, "client_name": { "type": "string" }, "role_id": { "type": "string" }, "role_name": { "type": "string" } } }, "description": "The clients value" }, "tickettypes": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "agent_id": { "type": "integer" }, "agent_name": { "type": "string" }, "tickettype_id": { "type": "integer" }, "tickettype_guid": { "type": "string" }, "tickettype_name": { "type": "string" }, "role_id": { "type": "string" }, "role_name": { "type": "string" }, "cancreate": { "type": "boolean" }, "canview": { "type": "boolean" }, "canedit": { "type": "boolean" }, "can_upload_attachments": { "type": "boolean" }, "can_view_attachments": { "type": "boolean" }, "can_download_attachments": { "type": "boolean" }, "can_edit_attachments": { "type": "boolean" }, "can_view_action_history": { "type": "boolean" }, "_warning": { "type": "string" } } }, "description": "The tickettypes value" }, "qualifications": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "agent_id": { "type": "integer" }, "agent_name": { "type": "string" }, "qualification_id": { "type": "integer" }, "qualification_name": { "type": "string" }, "role_id": { "type": "string" }, "role_name": { "type": "string" }, "date": { "type": "string" }, "_warning": { "type": "string" }, "enddate": { "type": "string" } } }, "description": "The qualifications value" }, "qualification_weighting": { "type": "integer", "format": "int32", "description": "Qualification Weighting" }, "qualified": { "type": "boolean", "description": "The qualified value" }, "role_list": { "type": "string", "description": "Role List" }, "current_action_type": { "type": "string", "description": "Current Action Type" }, "current_action_name": { "type": "string", "description": "Current Action Name" }, "assettypes": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "agent_id": { "type": "integer" }, "agent_name": { "type": "string" }, "assettype_id": { "type": "integer" }, "assettype_name": { "type": "string" }, "role_id": { "type": "string" }, "role_name": { "type": "string" }, "cancreate": { "type": "boolean" }, "canview": { "type": "boolean" }, "canedit": { "type": "boolean" }, "_warning": { "type": "string" } } }, "description": "The assettypes value" }, "googleemail": { "type": "string", "description": "The googleemail value" }, "linemanager": { "type": "integer", "format": "int32", "description": "The linemanager value" }, "linemanager_name": { "type": "string", "description": "Linemanager Name" }, "inboxes": { "type": "integer", "format": "int32", "description": "The inboxes value" }, "exchange_authorized": { "type": "boolean", "description": "Exchange Authorized" }, "exchange_account": { "type": "string", "description": "Exchange Account" }, "sentinel_authorized": { "type": "boolean", "description": "Sentinel Authorized" }, "licence_type": { "type": "integer", "format": "int32", "description": "Licence Type" }, "named_licences_in_use": { "type": "integer", "format": "int32", "description": "Named Licences In Use" }, "concurrent_licences_in_use": { "type": "integer", "format": "int32", "description": "Concurrent Licences In Use" }, "concurrent_agent_total": { "type": "integer", "format": "int32", "description": "Concurrent Agent Total" }, "google_mail_authorized": { "type": "boolean", "description": "Google Mail Authorized" }, "inbox_clientid": { "type": "string", "description": "Inbox Clientid" }, "isapiagent": { "type": "boolean", "description": "The isapiagent value" }, "splashtop_authorized": { "type": "boolean", "description": "Splashtop Authorized" }, "gotoresolve_authorized": { "type": "boolean", "description": "Gotoresolve Authorized" }, "datecreated": { "type": "string", "format": "date-time", "description": "The datecreated value" }, "password": { "type": "string", "description": "The password value" }, "lunchbreak": { "type": "number", "format": "double", "description": "The lunchbreak value" }, "agentphotodata": { "type": "string", "description": "The agentphotodata value" }, "pagesize": { "type": "integer", "format": "int32", "description": "Number of results per page" }, "signature": { "type": "string", "description": "The signature value" }, "default_filter_id_tickets": { "type": "integer", "format": "int32", "description": "Default Filter Id Tickets" }, "default_filter_name_tickets": { "type": "string", "description": "Default Filter Name Tickets" }, "default_columns_id_tickets": { "type": "integer", "format": "int32", "description": "Default Columns Id Tickets" }, "default_columns_name_tickets": { "type": "string", "description": "Default Columns Name Tickets" }, "default_view_tickets": { "type": "string", "description": "Default View Tickets" }, "default_view_tickets_selectedid": { "type": "integer", "format": "int32", "description": "Default View Tickets Selectedid" }, "default_view_tickets_selectedname": { "type": "string", "description": "Default View Tickets Selectedname" }, "default_filter_id_opps": { "type": "integer", "format": "int32", "description": "Default Filter Id Opps" }, "default_filter_name_opps": { "type": "string", "description": "Default Filter Name Opps" }, "default_columns_id_opps": { "type": "integer", "format": "int32", "description": "Default Columns Id Opps" }, "default_columns_name_opps": { "type": "string", "description": "Default Columns Name Opps" }, "default_view_opps": { "type": "string", "description": "Default View Opps" }, "default_view_opps_selectedid": { "type": "integer", "format": "int32", "description": "Default View Opps Selectedid" }, "default_view_opps_selectedname": { "type": "string", "description": "Default View Opps Selectedname" }, "default_action_view": { "type": "string", "description": "Default Action View" }, "default_action_display": { "type": "integer", "format": "int32", "description": "Default Action Display" }, "default_feed_view": { "type": "string", "description": "Default Feed View" }, "ticket_preview_mode": { "type": "integer", "format": "int32", "description": "Ticket Preview Mode" }, "default_ticket_preview_size": { "type": "integer", "format": "int32", "description": "Default Ticket Preview Size" }, "tree_display_mode": { "type": "integer", "format": "int32", "description": "Tree Display Mode" }, "halo_tab_pref": { "type": "integer", "format": "int32", "description": "Halo Tab Pref" }, "list_type": { "type": "integer", "format": "int32", "description": "List Type" }, "navmenu_mode": { "type": "integer", "format": "int32", "description": "Navmenu Mode" }, "default_calendar_view": { "type": "string", "description": "Default Calendar View" }, "calendar_options": { "type": "string", "description": "Calendar Options" }, "search_options": { "type": "string", "description": "Search Options" }, "newtabpref": { "type": "integer", "format": "int32", "description": "The newtabpref value" }, "theme": { "type": "string", "description": "The theme value" }, "theme_revert": { "type": "string", "description": "Theme Revert" }, "language_id": { "type": "integer", "format": "int32", "description": "Language Id" }, "language_name": { "type": "string", "description": "Language Name" }, "app_colour": { "type": "string", "description": "App Colour" }, "app_colour_type": { "type": "integer", "format": "int32", "description": "App Colour Type" }, "nav_colour": { "type": "string", "description": "Nav Colour" }, "nav_colour_type": { "type": "integer", "format": "int32", "description": "Nav Colour Type" }, "nav_display_mode": { "type": "integer", "format": "int32", "description": "Nav Display Mode" }, "enablehighcontrast": { "type": "boolean", "description": "The enablehighcontrast value" }, "actionscreen_display_type": { "type": "integer", "format": "int32", "description": "Actionscreen Display Type" }, "homescreenchartid": { "type": "integer", "format": "int32", "description": "The homescreenchartid value" }, "homescreenchartname": { "type": "string", "description": "The homescreenchartname value" }, "homescreenchartpublishedid": { "type": "string", "description": "The homescreenchartpublishedid value" }, "homescreendashboardid": { "type": "integer", "format": "int32", "description": "The homescreendashboardid value" }, "homescreendashboardname": { "type": "string", "description": "The homescreendashboardname value" }, "sidemenudashboardid": { "type": "integer", "format": "int32", "description": "The sidemenudashboardid value" }, "sidemenudashboardname": { "type": "string", "description": "The sidemenudashboardname value" }, "clientdetails_layout_id": { "type": "integer", "format": "int32", "description": "Clientdetails Layout Id" }, "clientdetails_layout_name": { "type": "string", "description": "Clientdetails Layout Name" }, "nav_layout_id": { "type": "integer", "format": "int32", "description": "Nav Layout Id" }, "nav_layout_name": { "type": "string", "description": "Nav Layout Name" }, "sendowneremails": { "type": "boolean", "description": "The sendowneremails value" }, "warnifnoscan": { "type": "boolean", "description": "The warnifnoscan value" }, "dontemailmeifiloggedit": { "type": "boolean", "description": "The dontemailmeifiloggedit value" }, "workhour_start": { "type": "number", "format": "double", "description": "Workhour Start" }, "workhour_end": { "type": "number", "format": "double", "description": "Workhour End" }, "activedirectory_dn": { "type": "string", "description": "Activedirectory Dn" }, "third_party_guid": { "type": "string", "description": "Third Party Guid" }, "roles": { "type": "array", "items": { "type": "object", "properties": { "intent": { "type": "string" }, "chargerates": { "type": "array" }, "id_int": { "type": "integer" }, "notes": { "type": "string" }, "teams": { "type": "array" }, "departments": { "type": "array" }, "clients": { "type": "array" }, "tickettypes": { "type": "array" }, "assetfields": { "type": "array" }, "unamecustomfields": { "type": "array" }, "unameappointmenttypes": { "type": "array" }, "notifications": { "type": "array" }, "claims": { "type": "array" }, "_warning": { "type": "string" }, "assettypes": { "type": "array" }, "Oo_name": { "type": "string" }, "uname_usercustomfields": { "type": "array" }, "access_control": { "type": "array" }, "access_control_level": { "type": "integer" }, "ac_tickettypes": { "type": "array" }, "ac_approvals": { "type": "array" }, "ac_rules": { "type": "array" }, "ac_cannedtext": { "type": "array" }, "ac_customfields": { "type": "array" }, "ac_customtables": { "type": "array" }, "ac_dashboards": { "type": "array" }, "ac_workflows": { "type": "array" }, "ac_roles": { "type": "array" }, "ac_slas": { "type": "array" }, "ac_templates": { "type": "array" }, "ac_outcomes": { "type": "array" }, "ac_workdays": { "type": "array" }, "ac_emailtemplates": { "type": "array" }, "ac_messagegroups": { "type": "array" }, "ac_reportgroups": { "type": "array" }, "ac_fieldgroups": { "type": "array" }, "ac_languagepacks": { "type": "array" }, "ac_itemgroups": { "type": "array" }, "ac_suppliers": { "type": "array" }, "ac_suppliercontracts": { "type": "array" }, "is_integration": { "type": "boolean" }, "ac_assettypes": { "type": "array" }, "ac_assetgroups": { "type": "array" }, "ac_servicecategories": { "type": "array" }, "ac_services": { "type": "array" }, "ac_chatprofiles": { "type": "array" }, "ac_faqlists": { "type": "array" }, "ac_devices": { "type": "array" }, "sites": { "type": "array" }, "ac_databaselookups": { "type": "array" }, "ac_notifications": { "type": "array" }, "ac_columnprofiles": { "type": "array" }, "ac_lists": { "type": "array" }, "ac_filterprofiles": { "type": "array" }, "ac_webhooks": { "type": "array" }, "ac_customintegrations": { "type": "array" }, "cloned_from_id": { "type": "string" }, "ac_azuread": { "type": "array" }, "ac_pdftemplates": { "type": "array" }, "ac_softwareproducts": { "type": "array" }, "ac_assetfields": { "type": "array" }, "ac_folders": { "type": "array" }, "ac_qualifications": { "type": "array" }, "ac_reports": { "type": "array" }, "ac_datasources": { "type": "array" }, "ac_compositereports": { "type": "array" }, "new_external_link": { "type": "object" }, "_match_thirdparty_id": { "type": "string" }, "_match_additional_id": { "type": "string" }, "_match_integration_id": { "type": "integer" }, "_match_integration_name": { "type": "string" }, "ac_custombuttons": { "type": "array" }, "ac_customtabs": { "type": "array" }, "role_cost": { "type": "number" }, "_isimport": { "type": "boolean" }, "_importtype": { "type": "string" }, "import_details_id": { "type": "integer" }, "_do_reassignteam01": { "type": "boolean" }, "check_reassign01": { "type": "boolean" }, "ac_dashboardtab": { "type": "array" }, "id": { "type": "string" }, "name": { "type": "string" }, "normalizedName": { "type": "string" }, "concurrencyStamp": { "type": "string" } } }, "description": "The roles value" }, "add_roles": { "type": "array", "items": { "type": "object", "properties": { "intent": { "type": "string" }, "chargerates": { "type": "array" }, "id_int": { "type": "integer" }, "notes": { "type": "string" }, "teams": { "type": "array" }, "departments": { "type": "array" }, "clients": { "type": "array" }, "tickettypes": { "type": "array" }, "assetfields": { "type": "array" }, "unamecustomfields": { "type": "array" }, "unameappointmenttypes": { "type": "array" }, "notifications": { "type": "array" }, "claims": { "type": "array" }, "_warning": { "type": "string" }, "assettypes": { "type": "array" }, "Oo_name": { "type": "string" }, "uname_usercustomfields": { "type": "array" }, "access_control": { "type": "array" }, "access_control_level": { "type": "integer" }, "ac_tickettypes": { "type": "array" }, "ac_approvals": { "type": "array" }, "ac_rules": { "type": "array" }, "ac_cannedtext": { "type": "array" }, "ac_customfields": { "type": "array" }, "ac_customtables": { "type": "array" }, "ac_dashboards": { "type": "array" }, "ac_workflows": { "type": "array" }, "ac_roles": { "type": "array" }, "ac_slas": { "type": "array" }, "ac_templates": { "type": "array" }, "ac_outcomes": { "type": "array" }, "ac_workdays": { "type": "array" }, "ac_emailtemplates": { "type": "array" }, "ac_messagegroups": { "type": "array" }, "ac_reportgroups": { "type": "array" }, "ac_fieldgroups": { "type": "array" }, "ac_languagepacks": { "type": "array" }, "ac_itemgroups": { "type": "array" }, "ac_suppliers": { "type": "array" }, "ac_suppliercontracts": { "type": "array" }, "is_integration": { "type": "boolean" }, "ac_assettypes": { "type": "array" }, "ac_assetgroups": { "type": "array" }, "ac_servicecategories": { "type": "array" }, "ac_services": { "type": "array" }, "ac_chatprofiles": { "type": "array" }, "ac_faqlists": { "type": "array" }, "ac_devices": { "type": "array" }, "sites": { "type": "array" }, "ac_databaselookups": { "type": "array" }, "ac_notifications": { "type": "array" }, "ac_columnprofiles": { "type": "array" }, "ac_lists": { "type": "array" }, "ac_filterprofiles": { "type": "array" }, "ac_webhooks": { "type": "array" }, "ac_customintegrations": { "type": "array" }, "cloned_from_id": { "type": "string" }, "ac_azuread": { "type": "array" }, "ac_pdftemplates": { "type": "array" }, "ac_softwareproducts": { "type": "array" }, "ac_assetfields": { "type": "array" }, "ac_folders": { "type": "array" }, "ac_qualifications": { "type": "array" }, "ac_reports": { "type": "array" }, "ac_datasources": { "type": "array" }, "ac_compositereports": { "type": "array" }, "new_external_link": { "type": "object" }, "_match_thirdparty_id": { "type": "string" }, "_match_additional_id": { "type": "string" }, "_match_integration_id": { "type": "integer" }, "_match_integration_name": { "type": "string" }, "ac_custombuttons": { "type": "array" }, "ac_customtabs": { "type": "array" }, "role_cost": { "type": "number" }, "_isimport": { "type": "boolean" }, "_importtype": { "type": "string" }, "import_details_id": { "type": "integer" }, "_do_reassignteam01": { "type": "boolean" }, "check_reassign01": { "type": "boolean" }, "ac_dashboardtab": { "type": "array" }, "id": { "type": "string" }, "name": { "type": "string" }, "normalizedName": { "type": "string" }, "concurrencyStamp": { "type": "string" } } }, "description": "Add Roles" }, "claims": { "type": "array", "items": { "type": "object", "properties": { "type": { "type": "string" }, "value": { "type": "string" } } }, "description": "The claims value" }, "department": { "type": "string", "description": "The department value" }, "_is_a_departmentmanager": { "type": "boolean", "description": "Is A Departmentmanager" }, "_is_a_teammanager": { "type": "boolean", "description": "Is A Teammanager" }, "access_control": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Access Control" }, "twofactor_enabled": { "type": "boolean", "description": "Twofactor Enabled" }, "_isnew": { "type": "boolean", "description": "The isnew value" }, "adconnection": { "type": "integer", "format": "int32", "description": "The adconnection value" }, "useadlogin": { "type": "integer", "format": "int32", "description": "The useadlogin value" }, "container_dn": { "type": "string", "description": "Container Dn" }, "notifications": { "type": "array", "items": { "type": "object", "properties": { "guid": { "type": "string" }, "intent": { "type": "string" }, "id": { "type": "integer" }, "name": { "type": "string" }, "agent_id": { "type": "integer" }, "agent_name": { "type": "string" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "team_name": { "type": "string" }, "type": { "type": "integer" }, "delivery_method": { "type": "integer" }, "sendpushnotification": { "type": "boolean" }, "sendpushnotificationbrowser": { "type": "boolean" }, "popupinnotificationpane": { "type": "boolean" }, "eventno": { "type": "integer" }, "emailtemplate_id": { "type": "integer" }, "emailtemplate_guid": { "type": "string" }, "emailtemplate_name": { "type": "string" }, "user_id": { "type": "integer" }, "user_name": { "type": "string" }, "email_list": { "type": "string" }, "slack_id": { "type": "integer" }, "interval": { "type": "number" }, "useworkinghours": { "type": "integer" }, "restriction_type": { "type": "integer" }, "restriction_department_id": { "type": "integer" }, "restriction_department_guid": { "type": "string" }, "restriction_department_name": { "type": "string" }, "restriction_team_id": { "type": "integer" }, "restriction_team_guid": { "type": "string" }, "restriction_team_name": { "type": "string" }, "webhook_id": { "type": "string" }, "agents": { "type": "array" }, "condition_count": { "type": "integer" }, "subscriber_count": { "type": "integer" }, "role_id": { "type": "string" }, "role_name": { "type": "string" }, "conditions": { "type": "array" }, "_canupdate": { "type": "boolean" }, "slack_channel_name": { "type": "string" }, "teams_id": { "type": "integer" }, "teams_channel_name": { "type": "string" }, "value1": { "type": "integer" }, "value1_name": { "type": "string" }, "_iszapier": { "type": "boolean" }, "filter_sitecontact": { "type": "boolean" }, "sitecontact_type": { "type": "integer" }, "_warning": { "type": "string" }, "roles": { "type": "array" }, "mattermost_channelid": { "type": "integer" }, "mattermost_channel_name": { "type": "string" }, "rule_id": { "type": "integer" }, "rule_guid": { "type": "string" }, "rule_name": { "type": "string" }, "user_roles": { "type": "array" }, "filter_type": { "type": "integer" }, "customisecolour": { "type": "boolean" }, "colour": { "type": "string" }, "access_control": { "type": "array" }, "access_control_level": { "type": "integer" }, "safe_instances": { "type": "integer" }, "safe_instance_list": { "type": "array" }, "twilio_details": { "type": "integer" }, "twilio_number": { "type": "string" }, "flow_seq": { "type": "integer" }, "flow_id": { "type": "integer" }, "outcomes": { "type": "array" }, "acknowledge_type": { "type": "integer" }, "acknowledge_complete": { "type": "string" }, "acknowledge_empty": { "type": "string" } } }, "description": "The notifications value" }, "notifications_personal": { "type": "array", "items": { "type": "object", "properties": { "guid": { "type": "string" }, "intent": { "type": "string" }, "id": { "type": "integer" }, "name": { "type": "string" }, "agent_id": { "type": "integer" }, "agent_name": { "type": "string" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "team_name": { "type": "string" }, "type": { "type": "integer" }, "delivery_method": { "type": "integer" }, "sendpushnotification": { "type": "boolean" }, "sendpushnotificationbrowser": { "type": "boolean" }, "popupinnotificationpane": { "type": "boolean" }, "eventno": { "type": "integer" }, "emailtemplate_id": { "type": "integer" }, "emailtemplate_guid": { "type": "string" }, "emailtemplate_name": { "type": "string" }, "user_id": { "type": "integer" }, "user_name": { "type": "string" }, "email_list": { "type": "string" }, "slack_id": { "type": "integer" }, "interval": { "type": "number" }, "useworkinghours": { "type": "integer" }, "restriction_type": { "type": "integer" }, "restriction_department_id": { "type": "integer" }, "restriction_department_guid": { "type": "string" }, "restriction_department_name": { "type": "string" }, "restriction_team_id": { "type": "integer" }, "restriction_team_guid": { "type": "string" }, "restriction_team_name": { "type": "string" }, "webhook_id": { "type": "string" }, "agents": { "type": "array" }, "condition_count": { "type": "integer" }, "subscriber_count": { "type": "integer" }, "role_id": { "type": "string" }, "role_name": { "type": "string" }, "conditions": { "type": "array" }, "_canupdate": { "type": "boolean" }, "slack_channel_name": { "type": "string" }, "teams_id": { "type": "integer" }, "teams_channel_name": { "type": "string" }, "value1": { "type": "integer" }, "value1_name": { "type": "string" }, "_iszapier": { "type": "boolean" }, "filter_sitecontact": { "type": "boolean" }, "sitecontact_type": { "type": "integer" }, "_warning": { "type": "string" }, "roles": { "type": "array" }, "mattermost_channelid": { "type": "integer" }, "mattermost_channel_name": { "type": "string" }, "rule_id": { "type": "integer" }, "rule_guid": { "type": "string" }, "rule_name": { "type": "string" }, "user_roles": { "type": "array" }, "filter_type": { "type": "integer" }, "customisecolour": { "type": "boolean" }, "colour": { "type": "string" }, "access_control": { "type": "array" }, "access_control_level": { "type": "integer" }, "safe_instances": { "type": "integer" }, "safe_instance_list": { "type": "array" }, "twilio_details": { "type": "integer" }, "twilio_number": { "type": "string" }, "flow_seq": { "type": "integer" }, "flow_id": { "type": "integer" }, "outcomes": { "type": "array" }, "acknowledge_type": { "type": "integer" }, "acknowledge_complete": { "type": "string" }, "acknowledge_empty": { "type": "string" } } }, "description": "Notifications Personal" }, "emailconfirmed": { "type": "boolean", "description": "The emailconfirmed value" }, "accountconfirmed": { "type": "boolean", "description": "The accountconfirmed value" }, "isinvite": { "type": "boolean", "description": "The isinvite value" }, "is_sales": { "type": "boolean", "description": "Is Sales" }, "_getlogmeinid": { "type": "boolean", "description": "The getlogmeinid value" }, "_isimport": { "type": "boolean", "description": "The isimport value" }, "_importtype": { "type": "string", "description": "The importtype value" }, "_importtoken": { "type": "string", "description": "The importtoken value" }, "beyondtrust_name": { "type": "string", "description": "Beyondtrust Name" }, "azure_roleid": { "type": "integer", "format": "int32", "description": "Azure Roleid" }, "customfields": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "name": { "type": "string" }, "label": { "type": "string" }, "summary": { "type": "string" }, "type": { "type": "integer" }, "value": {}, "value_is_password_id": { "type": "boolean" }, "display": { "type": "string" }, "characterlimit": { "type": "integer" }, "characterlimittype": { "type": "integer" }, "inputtype": { "type": "integer" }, "copytochild": { "type": "boolean" }, "copytoparent": { "type": "boolean" }, "searchable": { "type": "boolean" }, "ordervalues": { "type": "boolean" }, "ordervaluesby": { "type": "integer" }, "database_lookup_id": { "type": "integer" }, "database_lookup_auto": { "type": "boolean" }, "database_lookup_triggers": { "type": "array" }, "third_party_name": { "type": "string" }, "extratype": { "type": "integer" }, "copytochildonupdate": { "type": "boolean" }, "copytograndchildonupdate": { "type": "boolean" }, "copytoparentonupdate": { "type": "boolean" }, "hyperlink": { "type": "string" }, "usage": { "type": "integer" }, "linked_table_id": { "type": "integer" }, "showondetailsscreen": { "type": "boolean" }, "third_party_value": { "type": "string" }, "custom_extra_table_id": { "type": "integer" }, "copytorelated": { "type": "boolean" }, "only_validate_on_creation": { "type": "boolean" }, "calculation": { "type": "string" }, "rounding": { "type": "integer" }, "validation_reasons": { "type": "array" }, "int_value_is_display": { "type": "boolean" }, "regex": { "type": "string" }, "onlyshowforagents": { "type": "boolean" }, "is_horizontal": { "type": "boolean" }, "copied": { "type": "boolean" }, "isencrypted": { "type": "boolean" }, "max_selection": { "type": "integer" }, "guid": { "type": "string" }, "selection_field_id": { "type": "integer" }, "variable_format_1": { "type": "string" }, "variable_format_2": { "type": "string" }, "validation_data": { "type": "array" }, "database_lookup_input": { "type": "integer" }, "table_data_entry_type": { "type": "integer" }, "showintable": { "type": "boolean" }, "table_height": { "type": "integer" }, "dont_delete_rows": { "type": "boolean" }, "table_matching_field": { "type": "integer" }, "new_storage_method": { "type": "boolean" }, "where_sql": { "type": "string" }, "load_type": { "type": "integer" }, "add_rows": { "type": "boolean" }, "delete_these_rows": { "type": "array" }, "showinpool": { "type": "boolean" }, "allow_pool_override": { "type": "boolean" }, "details_column_group": { "type": "integer" }, "add_row_per_value": { "type": "boolean" }, "store_in_fielddata": { "type": "boolean" }, "first_value_default": { "type": "boolean" }, "copytoparentnewticket": { "type": "boolean" } } }, "description": "The customfields value" }, "chargerates": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "type": { "type": "integer" }, "key1": { "type": "integer" }, "key1_name": { "type": "string" }, "key2": { "type": "integer" }, "key2_guid": { "type": "string" }, "key2_name": { "type": "string" }, "role_id": { "type": "string" }, "role_name": { "type": "string" }, "_warning": { "type": "string" } } }, "description": "The chargerates value" }, "warnifnoscan_integrator": { "type": "boolean", "description": "Warnifnoscan Integrator" }, "warnifnoscan_integrator_hours": { "type": "integer", "format": "int32", "description": "Warnifnoscan Integrator Hours" }, "orion_username": { "type": "string", "description": "Orion Username" }, "orion_password": { "type": "string", "description": "Orion Password" }, "ncentral_username": { "type": "string", "description": "Ncentral Username" }, "soc_username": { "type": "string", "description": "Soc Username" }, "autotaskid": { "type": "integer", "format": "int32", "description": "The autotaskid value" }, "oktaid": { "type": "string", "description": "The oktaid value" }, "okta_status": { "type": "string", "description": "Okta Status" }, "new_ncentral_key": { "type": "string", "description": "New Ncentral Key" }, "pomincostforapprovaltype": { "type": "integer", "format": "int32", "description": "The pomincostforapprovaltype value" }, "pomincostforapproval": { "type": "number", "format": "double", "description": "The pomincostforapproval value" }, "quotemarginforapprovaltype": { "type": "integer", "format": "int32", "description": "The quotemarginforapprovaltype value" }, "quotemarginforapproval": { "type": "number", "format": "double", "description": "The quotemarginforapproval value" }, "new_orion_password": { "type": "string", "description": "New Orion Password" }, "orion_access": { "type": "boolean", "description": "Orion Access" }, "new_method": { "type": "boolean", "description": "New Method" }, "exchange_token_expiry": { "type": "string", "format": "date-time", "description": "Exchange Token Expiry" }, "exchange_redirect": { "type": "string", "description": "Exchange Redirect" }, "_getoauthtoken": { "type": "boolean", "description": "The getoauthtoken value" }, "oauth_code": { "type": "string", "description": "Oauth Code" }, "oauth_code_verifier": { "type": "string", "description": "Oauth Code Verifier" }, "oauth_redirect": { "type": "string", "description": "Oauth Redirect" }, "oauth_type": { "type": "string", "description": "Oauth Type" }, "oauth_state": { "type": "string", "description": "Oauth State" }, "new_access_token": { "type": "string", "description": "New Access Token" }, "new_token_type": { "type": "string", "description": "New Token Type" }, "new_refresh_token": { "type": "string", "description": "New Refresh Token" }, "_disconnectintegration": { "type": "string", "description": "The disconnectintegration value" }, "sentinel_token_expiry": { "type": "string", "format": "date-time", "description": "Sentinel Token Expiry" }, "sentinel_redirect": { "type": "string", "description": "Sentinel Redirect" }, "default_columns_id_assets": { "type": "integer", "format": "int32", "description": "Default Columns Id Assets" }, "Oo_name": { "type": "string", "description": "Oo Name" }, "_warning": { "type": "string", "description": "The warning value" }, "isagentdetails": { "type": "boolean", "description": "The isagentdetails value" }, "excludefromresourcebooking": { "type": "boolean", "description": "The excludefromresourcebooking value" }, "delegation_activated": { "type": "boolean", "description": "Delegation Activated" }, "delegation_timebased": { "type": "boolean", "description": "Delegation Timebased" }, "delegation_start": { "type": "string", "format": "date-time", "description": "Delegation Start" }, "delegation_end": { "type": "string", "format": "date-time", "description": "Delegation End" }, "delegation_user_id": { "type": "integer", "format": "int32", "description": "Delegation User Id" }, "delegation_user_name": { "type": "string", "description": "Delegation User Name" }, "_reassign_all_accounts_to_agent": { "type": "integer", "format": "int32", "description": "Reassign All Accounts To Agent" }, "_kick": { "type": "boolean", "description": "The kick value" }, "_revoke_tokens": { "type": "boolean", "description": "Revoke Tokens" }, "authenticatorapp_configured": { "type": "boolean", "description": "Authenticatorapp Configured" }, "_revoke_authenticatorapp": { "type": "boolean", "description": "Revoke Authenticatorapp" }, "ispasswordreset": { "type": "boolean", "description": "The ispasswordreset value" }, "graph_host": { "type": "string", "description": "Graph Host" }, "linked_halo_url": { "type": "string", "description": "Linked Halo Url" }, "holiday_allowance": { "type": "number", "format": "double", "description": "Holiday Allowance" }, "agent_holiday_allowances": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "agent_id": { "type": "integer" }, "holiday_type": { "type": "integer" }, "allowance": { "type": "number" }, "remaining_allowance": { "type": "number" } } }, "description": "Agent Holiday Allowances" }, "remaining_holiday_allowance": { "type": "number", "format": "double", "description": "Remaining Holiday Allowance" }, "_isbatch": { "type": "boolean", "description": "The isbatch value" }, "import_photo": { "type": "boolean", "description": "Import Photo" }, "travelrate": { "type": "integer", "format": "int32", "description": "The travelrate value" }, "github_username": { "type": "string", "description": "Github Username" }, "_signature_id": { "type": "string", "description": "Signature Id" }, "_signature": { "type": "string", "description": "The signature value" }, "is_admin": { "type": "boolean", "description": "Is Admin" }, "ac_tickettypes": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Tickettypes" }, "ac_approvals": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Approvals" }, "ac_rules": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Rules" }, "ac_cannedtext": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Cannedtext" }, "ac_customfields": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Customfields" }, "ac_customtables": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Customtables" }, "ac_dashboards": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Dashboards" }, "ac_workflows": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Workflows" }, "ac_roles": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Roles" }, "ac_slas": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Slas" }, "ac_templates": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Templates" }, "ac_outcomes": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Outcomes" }, "ac_workdays": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Workdays" }, "ac_emailtemplates": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Emailtemplates" }, "ac_messagegroups": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Messagegroups" }, "ac_reportgroups": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Reportgroups" }, "ac_fieldgroups": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Fieldgroups" }, "ac_languagepacks": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Languagepacks" }, "ac_itemgroups": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Itemgroups" }, "ac_reports": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Reports" }, "ac_datasources": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Datasources" }, "ac_compositereports": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Compositereports" }, "default_columns_id_clients": { "type": "integer", "format": "int32", "description": "Default Columns Id Clients" }, "default_view_clients_selectedname": { "type": "string", "description": "Default View Clients Selectedname" }, "default_view_assets_selectedname": { "type": "string", "description": "Default View Assets Selectedname" }, "_do_reassign01": { "type": "boolean", "description": "Do Reassign01" }, "check_reassign01": { "type": "boolean", "description": "Check Reassign01" }, "_do_reassignteam01": { "type": "boolean", "description": "Do Reassignteam01" }, "_force": { "type": "boolean", "description": "The force value" }, "default_view_customers_selectedid": { "type": "integer", "format": "int32", "description": "Default View Customers Selectedid" }, "default_view_customers_selectedname": { "type": "string", "description": "Default View Customers Selectedname" }, "default_view_users_selectedid": { "type": "integer", "format": "int32", "description": "Default View Users Selectedid" }, "default_view_users_selectedname": { "type": "string", "description": "Default View Users Selectedname" }, "default_columns_id_contracts": { "type": "integer", "format": "int32", "description": "Default Columns Id Contracts" }, "default_view_contracts_selectedname": { "type": "string", "description": "Default View Contracts Selectedname" }, "default_columns_id_sites": { "type": "integer", "format": "int32", "description": "Default Columns Id Sites" }, "default_columns_sites_selectedname": { "type": "string", "description": "Default Columns Sites Selectedname" }, "default_columns_id_users": { "type": "integer", "format": "int32", "description": "Default Columns Id Users" }, "default_columns_users_selectedname": { "type": "string", "description": "Default Columns Users Selectedname" }, "pagerduty_email": { "type": "string", "description": "Pagerduty Email" }, "ac_assettypes": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Assettypes" }, "ac_assetgroups": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Assetgroups" }, "ac_servicecategories": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Servicecategories" }, "ac_services": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Services" }, "ac_suppliers": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Suppliers" }, "ac_suppliercontracts": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Suppliercontracts" }, "last_modified": { "type": "string", "format": "date-time", "description": "Last Modified" }, "jira_instance": { "type": "integer", "format": "int32", "description": "Jira Instance" }, "jira_instance_name": { "type": "string", "description": "Jira Instance Name" }, "pref_notification_sound": { "type": "integer", "format": "int32", "description": "Pref Notification Sound" }, "pref_chat_sound": { "type": "integer", "format": "int32", "description": "Pref Chat Sound" }, "default_columns_id_supplier_contracts": { "type": "integer", "format": "int32", "description": "Default Columns Id Supplier Contracts" }, "default_view_supplier_contracts_selectedname": { "type": "string", "description": "Default View Supplier Contracts Selectedname" }, "default_view_assets": { "type": "string", "description": "Default View Assets" }, "default_view_assets_selectedid": { "type": "integer", "format": "int32", "description": "Default View Assets Selectedid" }, "default_view_assets_selectedid_name": { "type": "string", "description": "Default View Assets Selectedid Name" }, "matching_value": { "type": "string", "description": "Matching Value" }, "sqlimport_id": { "type": "integer", "format": "int32", "description": "Sqlimport Id" }, "splashtop_url": { "type": "string", "description": "Splashtop Url" }, "splashtop_token_expiry": { "type": "string", "format": "date-time", "description": "Splashtop Token Expiry" }, "default_splashtop_channelname": { "type": "string", "description": "Default Splashtop Channelname" }, "splashtop_channel": { "type": "object", "description": "Splashtop Channel" }, "ac_chatprofiles": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Chatprofiles" }, "ac_faqlists": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Faqlists" }, "allow_automatic_call_scripts": { "type": "boolean", "description": "Allow Automatic Call Scripts" }, "gotoresolve_token_expiry": { "type": "string", "format": "date-time", "description": "Gotoresolve Token Expiry" }, "ac_devices": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Devices" }, "azure_connectionid": { "type": "integer", "format": "int32", "description": "Azure Connectionid" }, "allow_presence_notifications": { "type": "boolean", "description": "Allow Presence Notifications" }, "azure_tenant_id": { "type": "string", "description": "Azure Tenant Id" }, "azure_client_id": { "type": "string", "description": "Azure Client Id" }, "presence_subscription": { "type": "object", "description": "Presence Subscription" }, "default_columns_id_supplier": { "type": "integer", "format": "int32", "description": "Default Columns Id Supplier" }, "default_columns_supplier_selectedname": { "type": "string", "description": "Default Columns Supplier Selectedname" }, "default_view_suppliers_selectedid": { "type": "integer", "format": "int32", "description": "Default View Suppliers Selectedid" }, "default_view_suppliers_selectedname": { "type": "string", "description": "Default View Suppliers Selectedname" }, "linked_user_client_id": { "type": "integer", "format": "int32", "description": "Linked User Client Id" }, "contractdetails_layout_id": { "type": "integer", "format": "int32", "description": "Contractdetails Layout Id" }, "contractdetails_layout_name": { "type": "string", "description": "Contractdetails Layout Name" }, "default_action_date_display": { "type": "integer", "format": "int32", "description": "Default Action Date Display" }, "signature_image": { "type": "string", "description": "Signature Image" }, "exclude_from_automatic_assigning": { "type": "boolean", "description": "Exclude From Automatic Assigning" }, "userdetails_layout_id": { "type": "integer", "format": "int32", "description": "Userdetails Layout Id" }, "userdetails_layout_name": { "type": "string", "description": "Userdetails Layout Name" }, "guid": { "type": "string", "format": "uuid", "description": "The guid value" }, "calendar_options_multi": { "type": "array", "items": { "type": "object", "properties": { "value": { "type": "string" }, "label": { "type": "string" }, "isnew": { "type": "boolean" } } }, "description": "Calendar Options Multi" }, "ac_databaselookups": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Databaselookups" }, "default_columns_id_pos": { "type": "integer", "format": "int32", "description": "Default Columns Id Pos" }, "default_view_pos_selectedname": { "type": "string", "description": "Default View Pos Selectedname" }, "sitedetails_layout_id": { "type": "integer", "format": "int32", "description": "Sitedetails Layout Id" }, "sitedetails_layout_name": { "type": "string", "description": "Sitedetails Layout Name" }, "enable_teams_shifts": { "type": "boolean", "description": "Enable Teams Shifts" }, "warnif_incomplete_ts": { "type": "boolean", "description": "Warnif Incomplete Ts" }, "warnif_incomplete_ts_manager": { "type": "boolean", "description": "Warnif Incomplete Ts Manager" }, "incomplete_ts_threshold": { "type": "integer", "format": "int32", "description": "Incomplete Ts Threshold" }, "incomplete_ts_sendtime": { "type": "string", "format": "date-time", "description": "Incomplete Ts Sendtime" }, "incomplete_ts_lastcreated": { "type": "string", "format": "date-time", "description": "Incomplete Ts Lastcreated" }, "ac_notifications": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Notifications" }, "load_balance_agent_limits": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "agent_id": { "type": "integer" }, "agent_name": { "type": "string" }, "ticket_type_id": { "type": "integer" }, "ticket_type_name": { "type": "string" }, "max_tickets": { "type": "integer" }, "team_id": { "type": "integer" }, "team_name": { "type": "string" }, "_warning": { "type": "string" } } }, "description": "Load Balance Agent Limits" }, "federated_identity_id": { "type": "string", "description": "Federated Identity Id" }, "ac_columnprofiles": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Columnprofiles" }, "ac_lists": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Lists" }, "ac_filterprofiles": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Filterprofiles" }, "new_ac_agent": { "type": "integer", "format": "int32", "description": "New Ac Agent" }, "new_ac_role": { "type": "integer", "format": "int32", "description": "New Ac Role" }, "import_details_id": { "type": "integer", "format": "int32", "description": "Import Details Id" }, "import_mapping_id": { "type": "integer", "format": "int32", "description": "Import Mapping Id" }, "new_external_link": { "type": "object", "description": "New External Link" }, "_match_thirdparty_id": { "type": "string", "description": "Match Thirdparty Id" }, "_match_additional_id": { "type": "string", "description": "Match Additional Id" }, "_match_integration_id": { "type": "integer", "format": "int32", "description": "Match Integration Id" }, "_match_integration_name": { "type": "string", "description": "Match Integration Name" }, "default_columns_id_sos": { "type": "integer", "format": "int32", "description": "Default Columns Id Sos" }, "default_view_sos_selectedname": { "type": "string", "description": "Default View Sos Selectedname" }, "default_columns_id_quotes": { "type": "integer", "format": "int32", "description": "Default Columns Id Quotes" }, "default_view_quotes_selectedname": { "type": "string", "description": "Default View Quotes Selectedname" }, "default_columns_id_invoices": { "type": "integer", "format": "int32", "description": "Default Columns Id Invoices" }, "default_view_invoices_selectedname": { "type": "string", "description": "Default View Invoices Selectedname" }, "default_columns_id_rinvoices": { "type": "integer", "format": "int32", "description": "Default Columns Id Rinvoices" }, "default_view_rinvoices_selectedname": { "type": "string", "description": "Default View Rinvoices Selectedname" }, "ac_webhooks": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Webhooks" }, "ac_customintegrations": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Customintegrations" }, "ac_azuread": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Azuread" }, "ac_pdftemplates": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Pdftemplates" }, "ac_assetfields": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Assetfields" }, "_isclone": { "type": "boolean", "description": "The isclone value" }, "orion_key_vault_secret_name": { "type": "string", "description": "Orion Key Vault Secret Name" }, "gotoresolve_redirect_uri": { "type": "string", "description": "Gotoresolve Redirect Uri" }, "splashtop_redirect_uri": { "type": "string", "description": "Splashtop Redirect Uri" }, "agent_cost_tracking": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "agent_id": { "type": "integer" }, "start_date": { "type": "string" }, "end_date": { "type": "string" }, "cost": { "type": "number" }, "currency": { "type": "integer" }, "currency_name": { "type": "string" }, "currency_symbol": { "type": "string" } } }, "description": "Agent Cost Tracking" }, "ac_softwareproducts": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Softwareproducts" }, "agent_integration_credentials": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "agent_id": { "type": "integer" }, "module_id": { "type": "integer" }, "details_id": { "type": "integer" }, "client_id": { "type": "string" }, "token_expiry": { "type": "string" }, "new_access_token": { "type": "string" }, "new_refresh_token": { "type": "string" }, "new_client_secret": { "type": "string" }, "details_name": { "type": "string" } } }, "description": "Agent Integration Credentials" }, "ac_folders": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Folders" }, "ac_qualifications": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Qualifications" }, "contact_pref1": { "type": "integer", "format": "int32", "description": "Contact Pref1" }, "contact_pref2": { "type": "integer", "format": "int32", "description": "Contact Pref2" }, "contact_pref3": { "type": "integer", "format": "int32", "description": "Contact Pref3" }, "_is_a_teamleader": { "type": "boolean", "description": "Is A Teamleader" }, "ac_custombuttons": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Custombuttons" }, "isagentconfig": { "type": "boolean", "description": "The isagentconfig value" }, "sailpoint_role_association": { "type": "string", "description": "Sailpoint Role Association" }, "default_columns_id_accounts": { "type": "integer", "format": "int32", "description": "Default Columns Id Accounts" }, "default_columns_accounts_selectedname": { "type": "string", "description": "Default Columns Accounts Selectedname" }, "default_columns_id_prospects": { "type": "integer", "format": "int32", "description": "Default Columns Id Prospects" }, "default_columns_prospects_selectedname": { "type": "string", "description": "Default Columns Prospects Selectedname" }, "ac_customtabs": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Customtabs" }, "_disable_extra_matching": { "type": "boolean", "description": "Disable Extra Matching" }, "ac_dashboardtab": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Dashboardtab" }, "use": { "type": "string", "description": "The use value" }, "assetfields": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "agent_id": { "type": "integer" }, "agent_name": { "type": "string" }, "field_id": { "type": "integer" }, "field_name": { "type": "string" }, "role_id": { "type": "string" }, "role_name": { "type": "string" }, "field_type": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" } } }, "description": "The assetfields value" }, "unamecustomfields": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "agent_id": { "type": "integer" }, "agent_name": { "type": "string" }, "field_id": { "type": "integer" }, "field_name": { "type": "string" }, "role_id": { "type": "string" }, "role_name": { "type": "string" }, "field_type": { "type": "string" }, "level": { "type": "integer" }, "canadd": { "type": "boolean" }, "candelete": { "type": "boolean" }, "canedit": { "type": "boolean" }, "customfield_type": { "type": "integer" }, "_warning": { "type": "string" } } }, "description": "The unamecustomfields value" }, "unameappointmenttypes": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "agent_id": { "type": "integer" }, "agent_name": { "type": "string" }, "field_id": { "type": "integer" }, "field_name": { "type": "string" }, "role_id": { "type": "string" }, "role_name": { "type": "string" }, "field_type": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" } } }, "description": "The unameappointmenttypes value" }, "_canupdate": { "type": "boolean", "description": "The canupdate value" }, "_canupdate_moreinfo": { "type": "boolean", "description": "Canupdate Moreinfo" }, "logmeinid": { "type": "string", "description": "The logmeinid value" }, "allowbeyondtrustinvites": { "type": "boolean", "description": "The allowbeyondtrustinvites value" }, "jira_id": { "type": "string", "description": "Jira Id" }, "namewithinactive": { "type": "string", "description": "The namewithinactive value" }, "apptsync": { "type": "integer", "format": "int32", "description": "The apptsync value" }, "okta_id": { "type": "string", "description": "Okta Id" }, "sailpoint_id": { "type": "string", "description": "Sailpoint Id" }, "enableshifts": { "type": "boolean", "description": "The enableshifts value" }, "sendemailerrors": { "type": "boolean", "description": "The sendemailerrors value" }, "uname_usercustomfields": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "agent_id": { "type": "integer" }, "agent_name": { "type": "string" }, "field_id": { "type": "integer" }, "field_name": { "type": "string" }, "role_id": { "type": "string" }, "role_name": { "type": "string" }, "field_type": { "type": "string" }, "level": { "type": "integer" }, "canadd": { "type": "boolean" }, "candelete": { "type": "boolean" }, "canedit": { "type": "boolean" }, "customfield_type": { "type": "integer" }, "_warning": { "type": "string" } } }, "description": "Uname Usercustomfields" }, "can_approve_purchaseorder": { "type": "boolean", "description": "Can Approve Purchaseorder" }, "can_approve_quote": { "type": "boolean", "description": "Can Approve Quote" }, "can_approve_invoice": { "type": "boolean", "description": "Can Approve Invoice" }, "default_splashtop_channel": { "type": "integer", "format": "int32", "description": "Default Splashtop Channel" }, "workday_id": { "type": "integer", "format": "int32", "description": "Workday Id" }, "workday_name": { "type": "string", "description": "Workday Name" }, "workday_timezone": { "type": "string", "description": "Workday Timezone" }, "timezone": { "type": "string", "description": "Timezone identifier" }, "costprice": { "type": "number", "format": "double", "description": "The costprice value" }, "chargerate": { "type": "integer", "format": "int32", "description": "The chargerate value" }, "first_role_id": { "type": "string", "description": "First Role Id" }, "in_queried_team": { "type": "boolean", "description": "In Queried Team" }, "guid_string": { "type": "string", "description": "Guid String" }, "timesheet_approver": { "type": "integer", "format": "int32", "description": "Timesheet Approver" }, "is_member_of_all_departments": { "type": "boolean", "description": "Is Member Of All Departments" } } }, "description": "The agents value" }, "allday": { "type": [ "boolean", "null" ], "description": "The allday value" }, "allowed_resourcebooking_teams": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer", "format": "int32", "description": "The id value" }, "tickettype_id": { "type": "integer", "format": "int32", "description": "Tickettype Id" }, "section_id": { "type": "integer", "format": "int32", "description": "Section Id" }, "section_name": { "type": "string", "description": "Section Name" }, "allowedteamsrestriction": { "type": "boolean", "description": "The allowedteamsrestriction value" }, "_warning": { "type": "string", "description": "The warning value" } } }, "description": "Allowed Resourcebooking Teams" }, "apfaultidremoved": { "type": [ "boolean", "null" ], "description": "The apfaultidremoved value" }, "appointment_hours": { "type": [ "number", "null" ], "description": "Appointment Hours" }, "appointment_id": { "type": [ "integer", "null" ], "description": "Appointment Id" }, "appointment_location": { "type": [ "integer", "null" ], "description": "Appointment Location" }, "appointment_location_free_text": { "type": [ "string", "null" ], "description": "Appointment Location Free Text" }, "appointment_location_name": { "type": [ "string", "null" ], "description": "Appointment Location Name" }, "appointment_status": { "type": [ "integer", "null" ], "description": "Appointment Status" }, "appointment_type_id": { "type": [ "integer", "null" ], "description": "Appointment Type Id" }, "appointment_type_name": { "type": [ "string", "null" ], "description": "Appointment Type Name" }, "appointment_work_hours": { "type": [ "number", "null" ], "description": "Appointment Work Hours" }, "approval_start": { "type": [ "boolean", "null" ], "description": "Approval Start" }, "approval_status": { "type": [ "integer", "null" ], "description": "Approval Status" }, "approvalagent": { "type": [ "integer", "null" ], "description": "The approvalagent value" }, "approvaldatetime": { "type": [ "string", "null" ], "description": "The approvaldatetime value" }, "approvalemailaddress": { "type": [ "string", "null" ], "description": "The approvalemailaddress value" }, "approvalnote": { "type": [ "string", "null" ], "description": "The approvalnote value" }, "attendees": { "type": [ "string", "null" ], "description": "The attendees value" }, "autocomplete": { "type": [ "boolean", "null" ], "description": "The autocomplete value" }, "bcclist": { "type": [ "string", "null" ], "description": "The bcclist value" }, "betweenend": { "type": [ "string", "null" ], "description": "The betweenend value" }, "betweenstart": { "type": [ "string", "null" ], "description": "The betweenstart value" }, "booking_email": { "type": [ "string", "null" ], "description": "Booking Email" }, "booking_fields": { "type": "array", "items": { "type": "object", "properties": { "copytochildonupdate": { "type": "boolean", "description": "The copytochildonupdate value" }, "id": { "type": "integer", "format": "int32", "description": "The id value" }, "rtid": { "type": "integer", "format": "int32", "description": "The rtid value" }, "usage": { "type": "integer", "format": "int32", "description": "The usage value" }, "fieldid": { "type": "integer", "format": "int32", "description": "The fieldid value" }, "fieldguid": { "type": "string", "format": "uuid", "description": "The fieldguid value" }, "seq": { "type": "integer", "format": "int32", "description": "The seq value" }, "tableid": { "type": "integer", "format": "int32", "description": "The tableid value" }, "tableguid": { "type": "string", "format": "uuid", "description": "The tableguid value" }, "groupid": { "type": "integer", "format": "int32", "description": "The groupid value" }, "groupguid": { "type": "string", "format": "uuid", "description": "The groupguid value" }, "endusernew": { "type": "integer", "format": "int32", "description": "The endusernew value" }, "enduserdetail": { "type": "integer", "format": "int32", "description": "The enduserdetail value" }, "enduserdetailrejected": { "type": "integer", "format": "int32", "description": "The enduserdetailrejected value" }, "technew": { "type": "integer", "format": "int32", "description": "The technew value" }, "techdetail": { "type": "integer", "format": "int32", "description": "The techdetail value" }, "fieldname": { "type": "string", "description": "The fieldname value" }, "fieldinfo": { "type": "object", "description": "The fieldinfo value" }, "visibility_conditions": { "type": "array", "items": { "type": "object", "properties": { "pk": { "type": "integer" }, "id": { "type": "integer" }, "tickettype_id": { "type": "integer" }, "field_id": { "type": "integer" }, "field_guid": { "type": "string" }, "lookup_field_id": { "type": "integer" }, "lookup_field_guid": { "type": "string" }, "lookup_value_id": { "type": "integer" }, "lookupvalueid_guid": { "type": "string" }, "lookup_value": { "type": "string" }, "lookupvalue_guid": { "type": "string" }, "field_value": { "type": "integer" }, "category_value_name": { "type": "string" }, "dynamic_SQL_field": { "type": "boolean" }, "value_modified": { "type": "boolean" }, "conditiontype": { "type": "integer" }, "_warning": { "type": "string" }, "field_usage": { "type": "integer" }, "criteriagroup_id": { "type": "integer" } } }, "description": "Visibility Conditions" }, "visibility_conditions_value": { "type": "array", "items": { "type": "object", "properties": { "pk": { "type": "integer" }, "id": { "type": "integer" }, "tickettype_id": { "type": "integer" }, "field_id": { "type": "integer" }, "field_guid": { "type": "string" }, "lookup_field_id": { "type": "integer" }, "lookup_field_guid": { "type": "string" }, "lookup_value_id": { "type": "integer" }, "lookupvalueid_guid": { "type": "string" }, "lookup_value": { "type": "string" }, "lookupvalue_guid": { "type": "string" }, "field_value": { "type": "integer" }, "category_value_name": { "type": "string" }, "dynamic_SQL_field": { "type": "boolean" }, "value_modified": { "type": "boolean" }, "conditiontype": { "type": "integer" }, "_warning": { "type": "string" }, "field_usage": { "type": "integer" }, "criteriagroup_id": { "type": "integer" } } }, "description": "Visibility Conditions Value" }, "group_visibility_conditions": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity_id": { "type": "integer" }, "entity_name": { "type": "string" }, "entity_id2": { "type": "integer" }, "entity_guid2": { "type": "string" }, "entity_id3": { "type": "integer" }, "type": { "type": "integer" }, "desc": { "type": "string" }, "seq": { "type": "integer" }, "allow_access": { "type": "boolean" }, "subscriber_type": { "type": "integer" }, "restrictions": { "type": "array" }, "visibility_conditions": { "type": "array" }, "user_access": { "type": "array" }, "subscribers": { "type": "array" }, "criteria": { "type": "array" }, "view_filter_details": { "type": "array" }, "_warning": { "type": "string" } } }, "description": "Group Visibility Conditions" }, "value_restrictions": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "tickettype_id": { "type": "integer" }, "field_id": { "type": "integer" }, "value_id": { "type": "integer" }, "value_guid": { "type": "string" }, "value_name": { "type": "string" }, "field_usage": { "type": "integer" }, "_warning": { "type": "string" } } }, "description": "Value Restrictions" }, "group": { "type": "object", "description": "The group value" }, "technewlocation": { "type": "integer", "format": "int32", "description": "The technewlocation value" }, "restrictupdate": { "type": "integer", "format": "int32", "description": "The restrictupdate value" }, "update_restrictions": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "tickettype_id": { "type": "integer" }, "field_id": { "type": "integer" }, "fieldgroup_id": { "type": "integer" }, "type": { "type": "integer" }, "role_id": { "type": "integer" }, "role_name": { "type": "string" }, "_warning": { "type": "string" }, "alloweditbeforeapproval": { "type": "boolean" }, "alloweditafterapproval": { "type": "boolean" }, "alloweditduringapproval": { "type": "boolean" }, "field_usage": { "type": "integer" }, "custom_table_id": { "type": "integer" } } }, "description": "Update Restrictions" }, "techtab_id": { "type": "integer", "format": "int32", "description": "Techtab Id" }, "techtab_name": { "type": "string", "description": "Techtab Name" }, "showdependency": { "type": "boolean", "description": "The showdependency value" }, "canupdate": { "type": "boolean", "description": "The canupdate value" }, "_warning": { "type": "string", "description": "The warning value" }, "override_fieldname": { "type": "string", "description": "Override Fieldname" }, "override_action_fieldname": { "type": "string", "description": "Override Action Fieldname" }, "boldlabelandvalue": { "type": "boolean", "description": "The boldlabelandvalue value" }, "enduserdetailhideifempty": { "type": "boolean", "description": "The enduserdetailhideifempty value" }, "techdetailhideifempty": { "type": "boolean", "description": "The techdetailhideifempty value" }, "copytochild": { "type": "boolean", "description": "The copytochild value" }, "copytorelated": { "type": "boolean", "description": "The copytorelated value" }, "restrictread": { "type": "integer", "format": "int32", "description": "The restrictread value" }, "read_restrictions": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "tickettype_id": { "type": "integer" }, "field_id": { "type": "integer" }, "fieldgroup_id": { "type": "integer" }, "type": { "type": "integer" }, "role_id": { "type": "integer" }, "role_name": { "type": "string" }, "_warning": { "type": "string" }, "alloweditbeforeapproval": { "type": "boolean" }, "alloweditafterapproval": { "type": "boolean" }, "alloweditduringapproval": { "type": "boolean" }, "field_usage": { "type": "integer" }, "custom_table_id": { "type": "integer" } } }, "description": "Read Restrictions" }, "techtab_columns": { "type": "integer", "format": "int32", "description": "Techtab Columns" }, "chat_message": { "type": "string", "description": "Chat Message" }, "techaction": { "type": "integer", "format": "int32", "description": "The techaction value" }, "enduseraction": { "type": "integer", "format": "int32", "description": "The enduseraction value" }, "endusercheckboxmandatory": { "type": "boolean", "description": "The endusercheckboxmandatory value" }, "translations": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "language_id": { "type": "integer" }, "entity": { "type": "string" }, "fieldname": { "type": "string" }, "entity_id": { "type": "integer" }, "entity_id2": { "type": "integer" }, "entity_id3": { "type": "integer" }, "entity_textid": { "type": "string" }, "translation": { "type": "string" }, "_dotranslate": { "type": "boolean" }, "_translateonly": { "type": "boolean" }, "_isimport": { "type": "boolean" }, "default_translation": { "type": "string" }, "_warning": { "type": "string" } } }, "description": "The translations value" }, "display_type": { "type": "integer", "format": "int32", "description": "Display Type" }, "copytoparent": { "type": "boolean", "description": "The copytoparent value" }, "copytoparentonupdate": { "type": "boolean", "description": "The copytoparentonupdate value" }, "agentcheckboxmandatory": { "type": "boolean", "description": "The agentcheckboxmandatory value" }, "agentbookingdetail": { "type": "integer", "format": "int32", "description": "The agentbookingdetail value" }, "copytoparentnewticket": { "type": "boolean", "description": "The copytoparentnewticket value" } } }, "description": "Booking Fields" }, "booking_name": { "type": [ "string", "null" ], "description": "Booking Name" }, "booking_phonenumber": { "type": [ "string", "null" ], "description": "Booking Phonenumber" }, "calendar_id": { "type": [ "string", "null" ], "description": "Calendar Id" }, "category1": { "type": [ "string", "null" ], "description": "The category1 value" }, "category2": { "type": [ "string", "null" ], "description": "The category2 value" }, "category3": { "type": [ "string", "null" ], "description": "The category3 value" }, "category4": { "type": [ "string", "null" ], "description": "The category4 value" }, "cclist": { "type": [ "string", "null" ], "description": "The cclist value" }, "changedinnhd": { "type": [ "boolean", "null" ], "description": "The changedinnhd value" }, "changekey": { "type": [ "string", "null" ], "description": "The changekey value" }, "chargerate": { "type": [ "integer", "null" ], "description": "The chargerate value" }, "client_id": { "type": [ "integer", "null" ], "description": "Client Id" }, "client_name": { "type": [ "string", "null" ], "description": "Client Name" }, "collection_id": { "type": [ "string", "null" ], "description": "Collection Id" }, "colour": { "type": [ "string", "null" ], "description": "The colour value" }, "commisionable": { "type": [ "boolean", "null" ], "description": "The commisionable value" }, "complete_agent_id": { "type": [ "integer", "null" ], "description": "Complete Agent Id" }, "complete_date": { "type": [ "string", "null" ], "description": "Complete Date" }, "complete_note": { "type": [ "string", "null" ], "description": "Complete Note" }, "complete_notehtml": { "type": [ "string", "null" ], "description": "Complete Notehtml" }, "complete_status": { "type": [ "integer", "null" ], "description": "Complete Status" }, "complete_timetaken": { "type": [ "number", "null" ], "description": "Complete Timetaken" }, "conference_id": { "type": [ "string", "null" ], "description": "Conference Id" }, "confirmed": { "type": [ "boolean", "null" ], "description": "The confirmed value" }, "contact_address": { "type": "object", "description": "Contact Address", "properties": { "id": { "type": "integer", "description": "The id value" }, "type": { "type": "integer", "description": "The type value" }, "description": { "type": "string", "description": "The description value" }, "note": { "type": "string", "description": "The note value" }, "line1": { "type": "string", "description": "The line1 value" }, "line2": { "type": "string", "description": "The line2 value" }, "line3": { "type": "string", "description": "The line3 value" }, "line4": { "type": "string", "description": "The line4 value" }, "postcode": { "type": "string", "description": "The postcode value" }, "primary": { "type": "boolean", "description": "The primary value" }, "inactive": { "type": "boolean", "description": "The inactive value" }, "date_active": { "type": "string", "description": "Date Active" }, "date_inactive": { "type": "string", "description": "Date Inactive" }, "lat": { "type": "number", "description": "The lat value" }, "long": { "type": "number", "description": "The long value" }, "client_name": { "type": "string", "description": "Client Name" }, "site_id": { "type": "integer", "description": "Site Id" }, "site_name": { "type": "string", "description": "Site Name" }, "user_id": { "type": "integer", "description": "User Id" }, "user_name": { "type": "string", "description": "User Name" }, "user_email": { "type": "string", "description": "User Email" }, "_isimport": { "type": "boolean", "description": "The isimport value" }, "_warning": { "type": "string", "description": "The warning value" } } }, "contact_emailaddress": { "type": [ "string", "null" ], "description": "Contact Emailaddress" }, "contact_phonenumber": { "type": [ "string", "null" ], "description": "Contact Phonenumber" }, "contract_id": { "type": [ "integer", "null" ], "description": "Contract Id" }, "createnextappt": { "type": [ "boolean", "null" ], "description": "The createnextappt value" }, "crmnote_id": { "type": [ "integer", "null" ], "description": "Crmnote Id" }, "cspid": { "type": [ "integer", "null" ], "description": "The cspid value" }, "date_created": { "type": [ "string", "null" ], "description": "Date Created" }, "defaultbookingtype": { "type": [ "integer", "null" ], "description": "The defaultbookingtype value" }, "defaultresourcetype": { "type": [ "integer", "null" ], "description": "The defaultresourcetype value" }, "do_reopen": { "type": [ "boolean", "null" ], "description": "Do Reopen" }, "end_date": { "type": [ "string", "null" ], "description": "End date for filtering" }, "end_date_only": { "type": [ "string", "null" ], "description": "End Date Only" }, "entity": { "type": [ "number", "null" ], "description": "The entity value" }, "entryid": { "type": [ "string", "null" ], "description": "The entryid value" }, "estimate": { "type": [ "number", "null" ], "description": "The estimate value" }, "exchange_uid": { "type": [ "string", "null" ], "description": "Exchange Uid" }, "exchangeenddate": { "type": [ "string", "null" ], "description": "The exchangeenddate value" }, "exchangelastmodifieddate": { "type": [ "string", "null" ], "description": "The exchangelastmodifieddate value" }, "exchangemailboxfqdn": { "type": [ "string", "null" ], "description": "The exchangemailboxfqdn value" }, "exchangestartdate": { "type": [ "string", "null" ], "description": "The exchangestartdate value" }, "external_organizer": { "type": [ "boolean", "null" ], "description": "External Organizer" }, "followup_agent_status": { "type": [ "integer", "null" ], "description": "Followup Agent Status" }, "followup_agents": { "type": "array", "items": { "type": "object", "properties": { "sites": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "agent_id": { "type": "integer" }, "agent_name": { "type": "string" }, "role_id": { "type": "string" }, "role_name": { "type": "string" }, "site_id": { "type": "integer" }, "site_name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" } } }, "description": "The sites value" }, "id": { "type": "integer", "format": "int32", "description": "The id value" }, "name": { "type": "string", "description": "The name value" }, "onlinestatus_actual": { "type": "integer", "format": "int32", "description": "Onlinestatus Actual" }, "onlinestatus": { "type": "integer", "format": "int32", "description": "The onlinestatus value" }, "is_online": { "type": "boolean", "description": "Is Online" }, "lastonline": { "type": "string", "description": "The lastonline value" }, "team": { "type": "string", "description": "The team value" }, "isdisabled": { "type": "boolean", "description": "The isdisabled value" }, "email": { "type": "string", "description": "The email value" }, "ad": { "type": "string", "description": "The ad value" }, "lastlogindate": { "type": "string", "format": "date-time", "description": "The lastlogindate value" }, "agentphotopath": { "type": "string", "description": "The agentphotopath value" }, "initials": { "type": "string", "description": "The initials value" }, "firstname": { "type": "string", "description": "The firstname value" }, "surname": { "type": "string", "description": "The surname value" }, "colour": { "type": "string", "description": "The colour value" }, "jobtitle": { "type": "string", "description": "The jobtitle value" }, "sms": { "type": "string", "description": "The sms value" }, "extensionnumber": { "type": "string", "description": "The extensionnumber value" }, "ticket_count": { "type": "integer", "format": "int32", "description": "Ticket Count" }, "is_agent": { "type": "boolean", "description": "Is Agent" }, "one_client": { "type": "integer", "format": "int32", "description": "One Client" }, "teams": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "agent_id": { "type": "integer" }, "agent_name": { "type": "string" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "team_name": { "type": "string" }, "department_id": { "type": "integer" }, "org_department_team_name": { "type": "string" }, "role_id": { "type": "string" }, "role_name": { "type": "string" }, "is_manager": { "type": "boolean" }, "no_config_access": { "type": "boolean" }, "unassigned_access": { "type": "boolean" }, "otheragent_access": { "type": "boolean" }, "fortickets": { "type": "boolean" }, "foropps": { "type": "boolean" }, "forprojects": { "type": "boolean" }, "in_section": { "type": "boolean" }, "excludeautoassign": { "type": "boolean" }, "namewithinactive": { "type": "string" }, "exclude_from_team_resource_booking": { "type": "boolean" }, "isintegration": { "type": "boolean" } } }, "description": "The teams value" }, "departments": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "agent_id": { "type": "integer" }, "agent_name": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "department_name": { "type": "string" }, "role_id": { "type": "string" }, "role_name": { "type": "string" }, "membershiplevel": { "type": "integer" }, "includeteamsintree": { "type": "boolean" } } }, "description": "The departments value" }, "clients": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "agent_id": { "type": "integer" }, "agent_name": { "type": "string" }, "client_id": { "type": "integer" }, "client_name": { "type": "string" }, "role_id": { "type": "string" }, "role_name": { "type": "string" } } }, "description": "The clients value" }, "tickettypes": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "agent_id": { "type": "integer" }, "agent_name": { "type": "string" }, "tickettype_id": { "type": "integer" }, "tickettype_guid": { "type": "string" }, "tickettype_name": { "type": "string" }, "role_id": { "type": "string" }, "role_name": { "type": "string" }, "cancreate": { "type": "boolean" }, "canview": { "type": "boolean" }, "canedit": { "type": "boolean" }, "can_upload_attachments": { "type": "boolean" }, "can_view_attachments": { "type": "boolean" }, "can_download_attachments": { "type": "boolean" }, "can_edit_attachments": { "type": "boolean" }, "can_view_action_history": { "type": "boolean" }, "_warning": { "type": "string" } } }, "description": "The tickettypes value" }, "qualifications": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "agent_id": { "type": "integer" }, "agent_name": { "type": "string" }, "qualification_id": { "type": "integer" }, "qualification_name": { "type": "string" }, "role_id": { "type": "string" }, "role_name": { "type": "string" }, "date": { "type": "string" }, "_warning": { "type": "string" }, "enddate": { "type": "string" } } }, "description": "The qualifications value" }, "qualification_weighting": { "type": "integer", "format": "int32", "description": "Qualification Weighting" }, "qualified": { "type": "boolean", "description": "The qualified value" }, "role_list": { "type": "string", "description": "Role List" }, "current_action_type": { "type": "string", "description": "Current Action Type" }, "current_action_name": { "type": "string", "description": "Current Action Name" }, "assettypes": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "agent_id": { "type": "integer" }, "agent_name": { "type": "string" }, "assettype_id": { "type": "integer" }, "assettype_name": { "type": "string" }, "role_id": { "type": "string" }, "role_name": { "type": "string" }, "cancreate": { "type": "boolean" }, "canview": { "type": "boolean" }, "canedit": { "type": "boolean" }, "_warning": { "type": "string" } } }, "description": "The assettypes value" }, "googleemail": { "type": "string", "description": "The googleemail value" }, "linemanager": { "type": "integer", "format": "int32", "description": "The linemanager value" }, "linemanager_name": { "type": "string", "description": "Linemanager Name" }, "inboxes": { "type": "integer", "format": "int32", "description": "The inboxes value" }, "exchange_authorized": { "type": "boolean", "description": "Exchange Authorized" }, "exchange_account": { "type": "string", "description": "Exchange Account" }, "sentinel_authorized": { "type": "boolean", "description": "Sentinel Authorized" }, "licence_type": { "type": "integer", "format": "int32", "description": "Licence Type" }, "named_licences_in_use": { "type": "integer", "format": "int32", "description": "Named Licences In Use" }, "concurrent_licences_in_use": { "type": "integer", "format": "int32", "description": "Concurrent Licences In Use" }, "concurrent_agent_total": { "type": "integer", "format": "int32", "description": "Concurrent Agent Total" }, "google_mail_authorized": { "type": "boolean", "description": "Google Mail Authorized" }, "inbox_clientid": { "type": "string", "description": "Inbox Clientid" }, "isapiagent": { "type": "boolean", "description": "The isapiagent value" }, "splashtop_authorized": { "type": "boolean", "description": "Splashtop Authorized" }, "gotoresolve_authorized": { "type": "boolean", "description": "Gotoresolve Authorized" }, "datecreated": { "type": "string", "format": "date-time", "description": "The datecreated value" }, "password": { "type": "string", "description": "The password value" }, "lunchbreak": { "type": "number", "format": "double", "description": "The lunchbreak value" }, "agentphotodata": { "type": "string", "description": "The agentphotodata value" }, "pagesize": { "type": "integer", "format": "int32", "description": "Number of results per page" }, "signature": { "type": "string", "description": "The signature value" }, "default_filter_id_tickets": { "type": "integer", "format": "int32", "description": "Default Filter Id Tickets" }, "default_filter_name_tickets": { "type": "string", "description": "Default Filter Name Tickets" }, "default_columns_id_tickets": { "type": "integer", "format": "int32", "description": "Default Columns Id Tickets" }, "default_columns_name_tickets": { "type": "string", "description": "Default Columns Name Tickets" }, "default_view_tickets": { "type": "string", "description": "Default View Tickets" }, "default_view_tickets_selectedid": { "type": "integer", "format": "int32", "description": "Default View Tickets Selectedid" }, "default_view_tickets_selectedname": { "type": "string", "description": "Default View Tickets Selectedname" }, "default_filter_id_opps": { "type": "integer", "format": "int32", "description": "Default Filter Id Opps" }, "default_filter_name_opps": { "type": "string", "description": "Default Filter Name Opps" }, "default_columns_id_opps": { "type": "integer", "format": "int32", "description": "Default Columns Id Opps" }, "default_columns_name_opps": { "type": "string", "description": "Default Columns Name Opps" }, "default_view_opps": { "type": "string", "description": "Default View Opps" }, "default_view_opps_selectedid": { "type": "integer", "format": "int32", "description": "Default View Opps Selectedid" }, "default_view_opps_selectedname": { "type": "string", "description": "Default View Opps Selectedname" }, "default_action_view": { "type": "string", "description": "Default Action View" }, "default_action_display": { "type": "integer", "format": "int32", "description": "Default Action Display" }, "default_feed_view": { "type": "string", "description": "Default Feed View" }, "ticket_preview_mode": { "type": "integer", "format": "int32", "description": "Ticket Preview Mode" }, "default_ticket_preview_size": { "type": "integer", "format": "int32", "description": "Default Ticket Preview Size" }, "tree_display_mode": { "type": "integer", "format": "int32", "description": "Tree Display Mode" }, "halo_tab_pref": { "type": "integer", "format": "int32", "description": "Halo Tab Pref" }, "list_type": { "type": "integer", "format": "int32", "description": "List Type" }, "navmenu_mode": { "type": "integer", "format": "int32", "description": "Navmenu Mode" }, "default_calendar_view": { "type": "string", "description": "Default Calendar View" }, "calendar_options": { "type": "string", "description": "Calendar Options" }, "search_options": { "type": "string", "description": "Search Options" }, "newtabpref": { "type": "integer", "format": "int32", "description": "The newtabpref value" }, "theme": { "type": "string", "description": "The theme value" }, "theme_revert": { "type": "string", "description": "Theme Revert" }, "language_id": { "type": "integer", "format": "int32", "description": "Language Id" }, "language_name": { "type": "string", "description": "Language Name" }, "app_colour": { "type": "string", "description": "App Colour" }, "app_colour_type": { "type": "integer", "format": "int32", "description": "App Colour Type" }, "nav_colour": { "type": "string", "description": "Nav Colour" }, "nav_colour_type": { "type": "integer", "format": "int32", "description": "Nav Colour Type" }, "nav_display_mode": { "type": "integer", "format": "int32", "description": "Nav Display Mode" }, "enablehighcontrast": { "type": "boolean", "description": "The enablehighcontrast value" }, "actionscreen_display_type": { "type": "integer", "format": "int32", "description": "Actionscreen Display Type" }, "homescreenchartid": { "type": "integer", "format": "int32", "description": "The homescreenchartid value" }, "homescreenchartname": { "type": "string", "description": "The homescreenchartname value" }, "homescreenchartpublishedid": { "type": "string", "description": "The homescreenchartpublishedid value" }, "homescreendashboardid": { "type": "integer", "format": "int32", "description": "The homescreendashboardid value" }, "homescreendashboardname": { "type": "string", "description": "The homescreendashboardname value" }, "sidemenudashboardid": { "type": "integer", "format": "int32", "description": "The sidemenudashboardid value" }, "sidemenudashboardname": { "type": "string", "description": "The sidemenudashboardname value" }, "clientdetails_layout_id": { "type": "integer", "format": "int32", "description": "Clientdetails Layout Id" }, "clientdetails_layout_name": { "type": "string", "description": "Clientdetails Layout Name" }, "nav_layout_id": { "type": "integer", "format": "int32", "description": "Nav Layout Id" }, "nav_layout_name": { "type": "string", "description": "Nav Layout Name" }, "sendowneremails": { "type": "boolean", "description": "The sendowneremails value" }, "warnifnoscan": { "type": "boolean", "description": "The warnifnoscan value" }, "dontemailmeifiloggedit": { "type": "boolean", "description": "The dontemailmeifiloggedit value" }, "workhour_start": { "type": "number", "format": "double", "description": "Workhour Start" }, "workhour_end": { "type": "number", "format": "double", "description": "Workhour End" }, "activedirectory_dn": { "type": "string", "description": "Activedirectory Dn" }, "third_party_guid": { "type": "string", "description": "Third Party Guid" }, "roles": { "type": "array", "items": { "type": "object", "properties": { "intent": { "type": "string" }, "chargerates": { "type": "array" }, "id_int": { "type": "integer" }, "notes": { "type": "string" }, "teams": { "type": "array" }, "departments": { "type": "array" }, "clients": { "type": "array" }, "tickettypes": { "type": "array" }, "assetfields": { "type": "array" }, "unamecustomfields": { "type": "array" }, "unameappointmenttypes": { "type": "array" }, "notifications": { "type": "array" }, "claims": { "type": "array" }, "_warning": { "type": "string" }, "assettypes": { "type": "array" }, "Oo_name": { "type": "string" }, "uname_usercustomfields": { "type": "array" }, "access_control": { "type": "array" }, "access_control_level": { "type": "integer" }, "ac_tickettypes": { "type": "array" }, "ac_approvals": { "type": "array" }, "ac_rules": { "type": "array" }, "ac_cannedtext": { "type": "array" }, "ac_customfields": { "type": "array" }, "ac_customtables": { "type": "array" }, "ac_dashboards": { "type": "array" }, "ac_workflows": { "type": "array" }, "ac_roles": { "type": "array" }, "ac_slas": { "type": "array" }, "ac_templates": { "type": "array" }, "ac_outcomes": { "type": "array" }, "ac_workdays": { "type": "array" }, "ac_emailtemplates": { "type": "array" }, "ac_messagegroups": { "type": "array" }, "ac_reportgroups": { "type": "array" }, "ac_fieldgroups": { "type": "array" }, "ac_languagepacks": { "type": "array" }, "ac_itemgroups": { "type": "array" }, "ac_suppliers": { "type": "array" }, "ac_suppliercontracts": { "type": "array" }, "is_integration": { "type": "boolean" }, "ac_assettypes": { "type": "array" }, "ac_assetgroups": { "type": "array" }, "ac_servicecategories": { "type": "array" }, "ac_services": { "type": "array" }, "ac_chatprofiles": { "type": "array" }, "ac_faqlists": { "type": "array" }, "ac_devices": { "type": "array" }, "sites": { "type": "array" }, "ac_databaselookups": { "type": "array" }, "ac_notifications": { "type": "array" }, "ac_columnprofiles": { "type": "array" }, "ac_lists": { "type": "array" }, "ac_filterprofiles": { "type": "array" }, "ac_webhooks": { "type": "array" }, "ac_customintegrations": { "type": "array" }, "cloned_from_id": { "type": "string" }, "ac_azuread": { "type": "array" }, "ac_pdftemplates": { "type": "array" }, "ac_softwareproducts": { "type": "array" }, "ac_assetfields": { "type": "array" }, "ac_folders": { "type": "array" }, "ac_qualifications": { "type": "array" }, "ac_reports": { "type": "array" }, "ac_datasources": { "type": "array" }, "ac_compositereports": { "type": "array" }, "new_external_link": { "type": "object" }, "_match_thirdparty_id": { "type": "string" }, "_match_additional_id": { "type": "string" }, "_match_integration_id": { "type": "integer" }, "_match_integration_name": { "type": "string" }, "ac_custombuttons": { "type": "array" }, "ac_customtabs": { "type": "array" }, "role_cost": { "type": "number" }, "_isimport": { "type": "boolean" }, "_importtype": { "type": "string" }, "import_details_id": { "type": "integer" }, "_do_reassignteam01": { "type": "boolean" }, "check_reassign01": { "type": "boolean" }, "ac_dashboardtab": { "type": "array" }, "id": { "type": "string" }, "name": { "type": "string" }, "normalizedName": { "type": "string" }, "concurrencyStamp": { "type": "string" } } }, "description": "The roles value" }, "add_roles": { "type": "array", "items": { "type": "object", "properties": { "intent": { "type": "string" }, "chargerates": { "type": "array" }, "id_int": { "type": "integer" }, "notes": { "type": "string" }, "teams": { "type": "array" }, "departments": { "type": "array" }, "clients": { "type": "array" }, "tickettypes": { "type": "array" }, "assetfields": { "type": "array" }, "unamecustomfields": { "type": "array" }, "unameappointmenttypes": { "type": "array" }, "notifications": { "type": "array" }, "claims": { "type": "array" }, "_warning": { "type": "string" }, "assettypes": { "type": "array" }, "Oo_name": { "type": "string" }, "uname_usercustomfields": { "type": "array" }, "access_control": { "type": "array" }, "access_control_level": { "type": "integer" }, "ac_tickettypes": { "type": "array" }, "ac_approvals": { "type": "array" }, "ac_rules": { "type": "array" }, "ac_cannedtext": { "type": "array" }, "ac_customfields": { "type": "array" }, "ac_customtables": { "type": "array" }, "ac_dashboards": { "type": "array" }, "ac_workflows": { "type": "array" }, "ac_roles": { "type": "array" }, "ac_slas": { "type": "array" }, "ac_templates": { "type": "array" }, "ac_outcomes": { "type": "array" }, "ac_workdays": { "type": "array" }, "ac_emailtemplates": { "type": "array" }, "ac_messagegroups": { "type": "array" }, "ac_reportgroups": { "type": "array" }, "ac_fieldgroups": { "type": "array" }, "ac_languagepacks": { "type": "array" }, "ac_itemgroups": { "type": "array" }, "ac_suppliers": { "type": "array" }, "ac_suppliercontracts": { "type": "array" }, "is_integration": { "type": "boolean" }, "ac_assettypes": { "type": "array" }, "ac_assetgroups": { "type": "array" }, "ac_servicecategories": { "type": "array" }, "ac_services": { "type": "array" }, "ac_chatprofiles": { "type": "array" }, "ac_faqlists": { "type": "array" }, "ac_devices": { "type": "array" }, "sites": { "type": "array" }, "ac_databaselookups": { "type": "array" }, "ac_notifications": { "type": "array" }, "ac_columnprofiles": { "type": "array" }, "ac_lists": { "type": "array" }, "ac_filterprofiles": { "type": "array" }, "ac_webhooks": { "type": "array" }, "ac_customintegrations": { "type": "array" }, "cloned_from_id": { "type": "string" }, "ac_azuread": { "type": "array" }, "ac_pdftemplates": { "type": "array" }, "ac_softwareproducts": { "type": "array" }, "ac_assetfields": { "type": "array" }, "ac_folders": { "type": "array" }, "ac_qualifications": { "type": "array" }, "ac_reports": { "type": "array" }, "ac_datasources": { "type": "array" }, "ac_compositereports": { "type": "array" }, "new_external_link": { "type": "object" }, "_match_thirdparty_id": { "type": "string" }, "_match_additional_id": { "type": "string" }, "_match_integration_id": { "type": "integer" }, "_match_integration_name": { "type": "string" }, "ac_custombuttons": { "type": "array" }, "ac_customtabs": { "type": "array" }, "role_cost": { "type": "number" }, "_isimport": { "type": "boolean" }, "_importtype": { "type": "string" }, "import_details_id": { "type": "integer" }, "_do_reassignteam01": { "type": "boolean" }, "check_reassign01": { "type": "boolean" }, "ac_dashboardtab": { "type": "array" }, "id": { "type": "string" }, "name": { "type": "string" }, "normalizedName": { "type": "string" }, "concurrencyStamp": { "type": "string" } } }, "description": "Add Roles" }, "claims": { "type": "array", "items": { "type": "object", "properties": { "type": { "type": "string" }, "value": { "type": "string" } } }, "description": "The claims value" }, "department": { "type": "string", "description": "The department value" }, "_is_a_departmentmanager": { "type": "boolean", "description": "Is A Departmentmanager" }, "_is_a_teammanager": { "type": "boolean", "description": "Is A Teammanager" }, "access_control": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Access Control" }, "twofactor_enabled": { "type": "boolean", "description": "Twofactor Enabled" }, "_isnew": { "type": "boolean", "description": "The isnew value" }, "adconnection": { "type": "integer", "format": "int32", "description": "The adconnection value" }, "useadlogin": { "type": "integer", "format": "int32", "description": "The useadlogin value" }, "container_dn": { "type": "string", "description": "Container Dn" }, "notifications": { "type": "array", "items": { "type": "object", "properties": { "guid": { "type": "string" }, "intent": { "type": "string" }, "id": { "type": "integer" }, "name": { "type": "string" }, "agent_id": { "type": "integer" }, "agent_name": { "type": "string" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "team_name": { "type": "string" }, "type": { "type": "integer" }, "delivery_method": { "type": "integer" }, "sendpushnotification": { "type": "boolean" }, "sendpushnotificationbrowser": { "type": "boolean" }, "popupinnotificationpane": { "type": "boolean" }, "eventno": { "type": "integer" }, "emailtemplate_id": { "type": "integer" }, "emailtemplate_guid": { "type": "string" }, "emailtemplate_name": { "type": "string" }, "user_id": { "type": "integer" }, "user_name": { "type": "string" }, "email_list": { "type": "string" }, "slack_id": { "type": "integer" }, "interval": { "type": "number" }, "useworkinghours": { "type": "integer" }, "restriction_type": { "type": "integer" }, "restriction_department_id": { "type": "integer" }, "restriction_department_guid": { "type": "string" }, "restriction_department_name": { "type": "string" }, "restriction_team_id": { "type": "integer" }, "restriction_team_guid": { "type": "string" }, "restriction_team_name": { "type": "string" }, "webhook_id": { "type": "string" }, "agents": { "type": "array" }, "condition_count": { "type": "integer" }, "subscriber_count": { "type": "integer" }, "role_id": { "type": "string" }, "role_name": { "type": "string" }, "conditions": { "type": "array" }, "_canupdate": { "type": "boolean" }, "slack_channel_name": { "type": "string" }, "teams_id": { "type": "integer" }, "teams_channel_name": { "type": "string" }, "value1": { "type": "integer" }, "value1_name": { "type": "string" }, "_iszapier": { "type": "boolean" }, "filter_sitecontact": { "type": "boolean" }, "sitecontact_type": { "type": "integer" }, "_warning": { "type": "string" }, "roles": { "type": "array" }, "mattermost_channelid": { "type": "integer" }, "mattermost_channel_name": { "type": "string" }, "rule_id": { "type": "integer" }, "rule_guid": { "type": "string" }, "rule_name": { "type": "string" }, "user_roles": { "type": "array" }, "filter_type": { "type": "integer" }, "customisecolour": { "type": "boolean" }, "colour": { "type": "string" }, "access_control": { "type": "array" }, "access_control_level": { "type": "integer" }, "safe_instances": { "type": "integer" }, "safe_instance_list": { "type": "array" }, "twilio_details": { "type": "integer" }, "twilio_number": { "type": "string" }, "flow_seq": { "type": "integer" }, "flow_id": { "type": "integer" }, "outcomes": { "type": "array" }, "acknowledge_type": { "type": "integer" }, "acknowledge_complete": { "type": "string" }, "acknowledge_empty": { "type": "string" } } }, "description": "The notifications value" }, "notifications_personal": { "type": "array", "items": { "type": "object", "properties": { "guid": { "type": "string" }, "intent": { "type": "string" }, "id": { "type": "integer" }, "name": { "type": "string" }, "agent_id": { "type": "integer" }, "agent_name": { "type": "string" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "team_name": { "type": "string" }, "type": { "type": "integer" }, "delivery_method": { "type": "integer" }, "sendpushnotification": { "type": "boolean" }, "sendpushnotificationbrowser": { "type": "boolean" }, "popupinnotificationpane": { "type": "boolean" }, "eventno": { "type": "integer" }, "emailtemplate_id": { "type": "integer" }, "emailtemplate_guid": { "type": "string" }, "emailtemplate_name": { "type": "string" }, "user_id": { "type": "integer" }, "user_name": { "type": "string" }, "email_list": { "type": "string" }, "slack_id": { "type": "integer" }, "interval": { "type": "number" }, "useworkinghours": { "type": "integer" }, "restriction_type": { "type": "integer" }, "restriction_department_id": { "type": "integer" }, "restriction_department_guid": { "type": "string" }, "restriction_department_name": { "type": "string" }, "restriction_team_id": { "type": "integer" }, "restriction_team_guid": { "type": "string" }, "restriction_team_name": { "type": "string" }, "webhook_id": { "type": "string" }, "agents": { "type": "array" }, "condition_count": { "type": "integer" }, "subscriber_count": { "type": "integer" }, "role_id": { "type": "string" }, "role_name": { "type": "string" }, "conditions": { "type": "array" }, "_canupdate": { "type": "boolean" }, "slack_channel_name": { "type": "string" }, "teams_id": { "type": "integer" }, "teams_channel_name": { "type": "string" }, "value1": { "type": "integer" }, "value1_name": { "type": "string" }, "_iszapier": { "type": "boolean" }, "filter_sitecontact": { "type": "boolean" }, "sitecontact_type": { "type": "integer" }, "_warning": { "type": "string" }, "roles": { "type": "array" }, "mattermost_channelid": { "type": "integer" }, "mattermost_channel_name": { "type": "string" }, "rule_id": { "type": "integer" }, "rule_guid": { "type": "string" }, "rule_name": { "type": "string" }, "user_roles": { "type": "array" }, "filter_type": { "type": "integer" }, "customisecolour": { "type": "boolean" }, "colour": { "type": "string" }, "access_control": { "type": "array" }, "access_control_level": { "type": "integer" }, "safe_instances": { "type": "integer" }, "safe_instance_list": { "type": "array" }, "twilio_details": { "type": "integer" }, "twilio_number": { "type": "string" }, "flow_seq": { "type": "integer" }, "flow_id": { "type": "integer" }, "outcomes": { "type": "array" }, "acknowledge_type": { "type": "integer" }, "acknowledge_complete": { "type": "string" }, "acknowledge_empty": { "type": "string" } } }, "description": "Notifications Personal" }, "emailconfirmed": { "type": "boolean", "description": "The emailconfirmed value" }, "accountconfirmed": { "type": "boolean", "description": "The accountconfirmed value" }, "isinvite": { "type": "boolean", "description": "The isinvite value" }, "is_sales": { "type": "boolean", "description": "Is Sales" }, "_getlogmeinid": { "type": "boolean", "description": "The getlogmeinid value" }, "_isimport": { "type": "boolean", "description": "The isimport value" }, "_importtype": { "type": "string", "description": "The importtype value" }, "_importtoken": { "type": "string", "description": "The importtoken value" }, "beyondtrust_name": { "type": "string", "description": "Beyondtrust Name" }, "azure_roleid": { "type": "integer", "format": "int32", "description": "Azure Roleid" }, "customfields": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "name": { "type": "string" }, "label": { "type": "string" }, "summary": { "type": "string" }, "type": { "type": "integer" }, "value": {}, "value_is_password_id": { "type": "boolean" }, "display": { "type": "string" }, "characterlimit": { "type": "integer" }, "characterlimittype": { "type": "integer" }, "inputtype": { "type": "integer" }, "copytochild": { "type": "boolean" }, "copytoparent": { "type": "boolean" }, "searchable": { "type": "boolean" }, "ordervalues": { "type": "boolean" }, "ordervaluesby": { "type": "integer" }, "database_lookup_id": { "type": "integer" }, "database_lookup_auto": { "type": "boolean" }, "database_lookup_triggers": { "type": "array" }, "third_party_name": { "type": "string" }, "extratype": { "type": "integer" }, "copytochildonupdate": { "type": "boolean" }, "copytograndchildonupdate": { "type": "boolean" }, "copytoparentonupdate": { "type": "boolean" }, "hyperlink": { "type": "string" }, "usage": { "type": "integer" }, "linked_table_id": { "type": "integer" }, "showondetailsscreen": { "type": "boolean" }, "third_party_value": { "type": "string" }, "custom_extra_table_id": { "type": "integer" }, "copytorelated": { "type": "boolean" }, "only_validate_on_creation": { "type": "boolean" }, "calculation": { "type": "string" }, "rounding": { "type": "integer" }, "validation_reasons": { "type": "array" }, "int_value_is_display": { "type": "boolean" }, "regex": { "type": "string" }, "onlyshowforagents": { "type": "boolean" }, "is_horizontal": { "type": "boolean" }, "copied": { "type": "boolean" }, "isencrypted": { "type": "boolean" }, "max_selection": { "type": "integer" }, "guid": { "type": "string" }, "selection_field_id": { "type": "integer" }, "variable_format_1": { "type": "string" }, "variable_format_2": { "type": "string" }, "validation_data": { "type": "array" }, "database_lookup_input": { "type": "integer" }, "table_data_entry_type": { "type": "integer" }, "showintable": { "type": "boolean" }, "table_height": { "type": "integer" }, "dont_delete_rows": { "type": "boolean" }, "table_matching_field": { "type": "integer" }, "new_storage_method": { "type": "boolean" }, "where_sql": { "type": "string" }, "load_type": { "type": "integer" }, "add_rows": { "type": "boolean" }, "delete_these_rows": { "type": "array" }, "showinpool": { "type": "boolean" }, "allow_pool_override": { "type": "boolean" }, "details_column_group": { "type": "integer" }, "add_row_per_value": { "type": "boolean" }, "store_in_fielddata": { "type": "boolean" }, "first_value_default": { "type": "boolean" }, "copytoparentnewticket": { "type": "boolean" } } }, "description": "The customfields value" }, "chargerates": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "type": { "type": "integer" }, "key1": { "type": "integer" }, "key1_name": { "type": "string" }, "key2": { "type": "integer" }, "key2_guid": { "type": "string" }, "key2_name": { "type": "string" }, "role_id": { "type": "string" }, "role_name": { "type": "string" }, "_warning": { "type": "string" } } }, "description": "The chargerates value" }, "warnifnoscan_integrator": { "type": "boolean", "description": "Warnifnoscan Integrator" }, "warnifnoscan_integrator_hours": { "type": "integer", "format": "int32", "description": "Warnifnoscan Integrator Hours" }, "orion_username": { "type": "string", "description": "Orion Username" }, "orion_password": { "type": "string", "description": "Orion Password" }, "ncentral_username": { "type": "string", "description": "Ncentral Username" }, "soc_username": { "type": "string", "description": "Soc Username" }, "autotaskid": { "type": "integer", "format": "int32", "description": "The autotaskid value" }, "oktaid": { "type": "string", "description": "The oktaid value" }, "okta_status": { "type": "string", "description": "Okta Status" }, "new_ncentral_key": { "type": "string", "description": "New Ncentral Key" }, "pomincostforapprovaltype": { "type": "integer", "format": "int32", "description": "The pomincostforapprovaltype value" }, "pomincostforapproval": { "type": "number", "format": "double", "description": "The pomincostforapproval value" }, "quotemarginforapprovaltype": { "type": "integer", "format": "int32", "description": "The quotemarginforapprovaltype value" }, "quotemarginforapproval": { "type": "number", "format": "double", "description": "The quotemarginforapproval value" }, "new_orion_password": { "type": "string", "description": "New Orion Password" }, "orion_access": { "type": "boolean", "description": "Orion Access" }, "new_method": { "type": "boolean", "description": "New Method" }, "exchange_token_expiry": { "type": "string", "format": "date-time", "description": "Exchange Token Expiry" }, "exchange_redirect": { "type": "string", "description": "Exchange Redirect" }, "_getoauthtoken": { "type": "boolean", "description": "The getoauthtoken value" }, "oauth_code": { "type": "string", "description": "Oauth Code" }, "oauth_code_verifier": { "type": "string", "description": "Oauth Code Verifier" }, "oauth_redirect": { "type": "string", "description": "Oauth Redirect" }, "oauth_type": { "type": "string", "description": "Oauth Type" }, "oauth_state": { "type": "string", "description": "Oauth State" }, "new_access_token": { "type": "string", "description": "New Access Token" }, "new_token_type": { "type": "string", "description": "New Token Type" }, "new_refresh_token": { "type": "string", "description": "New Refresh Token" }, "_disconnectintegration": { "type": "string", "description": "The disconnectintegration value" }, "sentinel_token_expiry": { "type": "string", "format": "date-time", "description": "Sentinel Token Expiry" }, "sentinel_redirect": { "type": "string", "description": "Sentinel Redirect" }, "default_columns_id_assets": { "type": "integer", "format": "int32", "description": "Default Columns Id Assets" }, "Oo_name": { "type": "string", "description": "Oo Name" }, "_warning": { "type": "string", "description": "The warning value" }, "isagentdetails": { "type": "boolean", "description": "The isagentdetails value" }, "excludefromresourcebooking": { "type": "boolean", "description": "The excludefromresourcebooking value" }, "delegation_activated": { "type": "boolean", "description": "Delegation Activated" }, "delegation_timebased": { "type": "boolean", "description": "Delegation Timebased" }, "delegation_start": { "type": "string", "format": "date-time", "description": "Delegation Start" }, "delegation_end": { "type": "string", "format": "date-time", "description": "Delegation End" }, "delegation_user_id": { "type": "integer", "format": "int32", "description": "Delegation User Id" }, "delegation_user_name": { "type": "string", "description": "Delegation User Name" }, "_reassign_all_accounts_to_agent": { "type": "integer", "format": "int32", "description": "Reassign All Accounts To Agent" }, "_kick": { "type": "boolean", "description": "The kick value" }, "_revoke_tokens": { "type": "boolean", "description": "Revoke Tokens" }, "authenticatorapp_configured": { "type": "boolean", "description": "Authenticatorapp Configured" }, "_revoke_authenticatorapp": { "type": "boolean", "description": "Revoke Authenticatorapp" }, "ispasswordreset": { "type": "boolean", "description": "The ispasswordreset value" }, "graph_host": { "type": "string", "description": "Graph Host" }, "linked_halo_url": { "type": "string", "description": "Linked Halo Url" }, "holiday_allowance": { "type": "number", "format": "double", "description": "Holiday Allowance" }, "agent_holiday_allowances": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "agent_id": { "type": "integer" }, "holiday_type": { "type": "integer" }, "allowance": { "type": "number" }, "remaining_allowance": { "type": "number" } } }, "description": "Agent Holiday Allowances" }, "remaining_holiday_allowance": { "type": "number", "format": "double", "description": "Remaining Holiday Allowance" }, "_isbatch": { "type": "boolean", "description": "The isbatch value" }, "import_photo": { "type": "boolean", "description": "Import Photo" }, "travelrate": { "type": "integer", "format": "int32", "description": "The travelrate value" }, "github_username": { "type": "string", "description": "Github Username" }, "_signature_id": { "type": "string", "description": "Signature Id" }, "_signature": { "type": "string", "description": "The signature value" }, "is_admin": { "type": "boolean", "description": "Is Admin" }, "ac_tickettypes": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Tickettypes" }, "ac_approvals": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Approvals" }, "ac_rules": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Rules" }, "ac_cannedtext": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Cannedtext" }, "ac_customfields": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Customfields" }, "ac_customtables": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Customtables" }, "ac_dashboards": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Dashboards" }, "ac_workflows": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Workflows" }, "ac_roles": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Roles" }, "ac_slas": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Slas" }, "ac_templates": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Templates" }, "ac_outcomes": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Outcomes" }, "ac_workdays": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Workdays" }, "ac_emailtemplates": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Emailtemplates" }, "ac_messagegroups": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Messagegroups" }, "ac_reportgroups": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Reportgroups" }, "ac_fieldgroups": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Fieldgroups" }, "ac_languagepacks": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Languagepacks" }, "ac_itemgroups": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Itemgroups" }, "ac_reports": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Reports" }, "ac_datasources": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Datasources" }, "ac_compositereports": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Compositereports" }, "default_columns_id_clients": { "type": "integer", "format": "int32", "description": "Default Columns Id Clients" }, "default_view_clients_selectedname": { "type": "string", "description": "Default View Clients Selectedname" }, "default_view_assets_selectedname": { "type": "string", "description": "Default View Assets Selectedname" }, "_do_reassign01": { "type": "boolean", "description": "Do Reassign01" }, "check_reassign01": { "type": "boolean", "description": "Check Reassign01" }, "_do_reassignteam01": { "type": "boolean", "description": "Do Reassignteam01" }, "_force": { "type": "boolean", "description": "The force value" }, "default_view_customers_selectedid": { "type": "integer", "format": "int32", "description": "Default View Customers Selectedid" }, "default_view_customers_selectedname": { "type": "string", "description": "Default View Customers Selectedname" }, "default_view_users_selectedid": { "type": "integer", "format": "int32", "description": "Default View Users Selectedid" }, "default_view_users_selectedname": { "type": "string", "description": "Default View Users Selectedname" }, "default_columns_id_contracts": { "type": "integer", "format": "int32", "description": "Default Columns Id Contracts" }, "default_view_contracts_selectedname": { "type": "string", "description": "Default View Contracts Selectedname" }, "default_columns_id_sites": { "type": "integer", "format": "int32", "description": "Default Columns Id Sites" }, "default_columns_sites_selectedname": { "type": "string", "description": "Default Columns Sites Selectedname" }, "default_columns_id_users": { "type": "integer", "format": "int32", "description": "Default Columns Id Users" }, "default_columns_users_selectedname": { "type": "string", "description": "Default Columns Users Selectedname" }, "pagerduty_email": { "type": "string", "description": "Pagerduty Email" }, "ac_assettypes": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Assettypes" }, "ac_assetgroups": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Assetgroups" }, "ac_servicecategories": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Servicecategories" }, "ac_services": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Services" }, "ac_suppliers": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Suppliers" }, "ac_suppliercontracts": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Suppliercontracts" }, "last_modified": { "type": "string", "format": "date-time", "description": "Last Modified" }, "jira_instance": { "type": "integer", "format": "int32", "description": "Jira Instance" }, "jira_instance_name": { "type": "string", "description": "Jira Instance Name" }, "pref_notification_sound": { "type": "integer", "format": "int32", "description": "Pref Notification Sound" }, "pref_chat_sound": { "type": "integer", "format": "int32", "description": "Pref Chat Sound" }, "default_columns_id_supplier_contracts": { "type": "integer", "format": "int32", "description": "Default Columns Id Supplier Contracts" }, "default_view_supplier_contracts_selectedname": { "type": "string", "description": "Default View Supplier Contracts Selectedname" }, "default_view_assets": { "type": "string", "description": "Default View Assets" }, "default_view_assets_selectedid": { "type": "integer", "format": "int32", "description": "Default View Assets Selectedid" }, "default_view_assets_selectedid_name": { "type": "string", "description": "Default View Assets Selectedid Name" }, "matching_value": { "type": "string", "description": "Matching Value" }, "sqlimport_id": { "type": "integer", "format": "int32", "description": "Sqlimport Id" }, "splashtop_url": { "type": "string", "description": "Splashtop Url" }, "splashtop_token_expiry": { "type": "string", "format": "date-time", "description": "Splashtop Token Expiry" }, "default_splashtop_channelname": { "type": "string", "description": "Default Splashtop Channelname" }, "splashtop_channel": { "type": "object", "description": "Splashtop Channel" }, "ac_chatprofiles": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Chatprofiles" }, "ac_faqlists": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Faqlists" }, "allow_automatic_call_scripts": { "type": "boolean", "description": "Allow Automatic Call Scripts" }, "gotoresolve_token_expiry": { "type": "string", "format": "date-time", "description": "Gotoresolve Token Expiry" }, "ac_devices": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Devices" }, "azure_connectionid": { "type": "integer", "format": "int32", "description": "Azure Connectionid" }, "allow_presence_notifications": { "type": "boolean", "description": "Allow Presence Notifications" }, "azure_tenant_id": { "type": "string", "description": "Azure Tenant Id" }, "azure_client_id": { "type": "string", "description": "Azure Client Id" }, "presence_subscription": { "type": "object", "description": "Presence Subscription" }, "default_columns_id_supplier": { "type": "integer", "format": "int32", "description": "Default Columns Id Supplier" }, "default_columns_supplier_selectedname": { "type": "string", "description": "Default Columns Supplier Selectedname" }, "default_view_suppliers_selectedid": { "type": "integer", "format": "int32", "description": "Default View Suppliers Selectedid" }, "default_view_suppliers_selectedname": { "type": "string", "description": "Default View Suppliers Selectedname" }, "linked_user_client_id": { "type": "integer", "format": "int32", "description": "Linked User Client Id" }, "contractdetails_layout_id": { "type": "integer", "format": "int32", "description": "Contractdetails Layout Id" }, "contractdetails_layout_name": { "type": "string", "description": "Contractdetails Layout Name" }, "default_action_date_display": { "type": "integer", "format": "int32", "description": "Default Action Date Display" }, "signature_image": { "type": "string", "description": "Signature Image" }, "exclude_from_automatic_assigning": { "type": "boolean", "description": "Exclude From Automatic Assigning" }, "userdetails_layout_id": { "type": "integer", "format": "int32", "description": "Userdetails Layout Id" }, "userdetails_layout_name": { "type": "string", "description": "Userdetails Layout Name" }, "guid": { "type": "string", "format": "uuid", "description": "The guid value" }, "calendar_options_multi": { "type": "array", "items": { "type": "object", "properties": { "value": { "type": "string" }, "label": { "type": "string" }, "isnew": { "type": "boolean" } } }, "description": "Calendar Options Multi" }, "ac_databaselookups": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Databaselookups" }, "default_columns_id_pos": { "type": "integer", "format": "int32", "description": "Default Columns Id Pos" }, "default_view_pos_selectedname": { "type": "string", "description": "Default View Pos Selectedname" }, "sitedetails_layout_id": { "type": "integer", "format": "int32", "description": "Sitedetails Layout Id" }, "sitedetails_layout_name": { "type": "string", "description": "Sitedetails Layout Name" }, "enable_teams_shifts": { "type": "boolean", "description": "Enable Teams Shifts" }, "warnif_incomplete_ts": { "type": "boolean", "description": "Warnif Incomplete Ts" }, "warnif_incomplete_ts_manager": { "type": "boolean", "description": "Warnif Incomplete Ts Manager" }, "incomplete_ts_threshold": { "type": "integer", "format": "int32", "description": "Incomplete Ts Threshold" }, "incomplete_ts_sendtime": { "type": "string", "format": "date-time", "description": "Incomplete Ts Sendtime" }, "incomplete_ts_lastcreated": { "type": "string", "format": "date-time", "description": "Incomplete Ts Lastcreated" }, "ac_notifications": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Notifications" }, "load_balance_agent_limits": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "agent_id": { "type": "integer" }, "agent_name": { "type": "string" }, "ticket_type_id": { "type": "integer" }, "ticket_type_name": { "type": "string" }, "max_tickets": { "type": "integer" }, "team_id": { "type": "integer" }, "team_name": { "type": "string" }, "_warning": { "type": "string" } } }, "description": "Load Balance Agent Limits" }, "federated_identity_id": { "type": "string", "description": "Federated Identity Id" }, "ac_columnprofiles": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Columnprofiles" }, "ac_lists": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Lists" }, "ac_filterprofiles": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Filterprofiles" }, "new_ac_agent": { "type": "integer", "format": "int32", "description": "New Ac Agent" }, "new_ac_role": { "type": "integer", "format": "int32", "description": "New Ac Role" }, "import_details_id": { "type": "integer", "format": "int32", "description": "Import Details Id" }, "import_mapping_id": { "type": "integer", "format": "int32", "description": "Import Mapping Id" }, "new_external_link": { "type": "object", "description": "New External Link" }, "_match_thirdparty_id": { "type": "string", "description": "Match Thirdparty Id" }, "_match_additional_id": { "type": "string", "description": "Match Additional Id" }, "_match_integration_id": { "type": "integer", "format": "int32", "description": "Match Integration Id" }, "_match_integration_name": { "type": "string", "description": "Match Integration Name" }, "default_columns_id_sos": { "type": "integer", "format": "int32", "description": "Default Columns Id Sos" }, "default_view_sos_selectedname": { "type": "string", "description": "Default View Sos Selectedname" }, "default_columns_id_quotes": { "type": "integer", "format": "int32", "description": "Default Columns Id Quotes" }, "default_view_quotes_selectedname": { "type": "string", "description": "Default View Quotes Selectedname" }, "default_columns_id_invoices": { "type": "integer", "format": "int32", "description": "Default Columns Id Invoices" }, "default_view_invoices_selectedname": { "type": "string", "description": "Default View Invoices Selectedname" }, "default_columns_id_rinvoices": { "type": "integer", "format": "int32", "description": "Default Columns Id Rinvoices" }, "default_view_rinvoices_selectedname": { "type": "string", "description": "Default View Rinvoices Selectedname" }, "ac_webhooks": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Webhooks" }, "ac_customintegrations": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Customintegrations" }, "ac_azuread": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Azuread" }, "ac_pdftemplates": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Pdftemplates" }, "ac_assetfields": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Assetfields" }, "_isclone": { "type": "boolean", "description": "The isclone value" }, "orion_key_vault_secret_name": { "type": "string", "description": "Orion Key Vault Secret Name" }, "gotoresolve_redirect_uri": { "type": "string", "description": "Gotoresolve Redirect Uri" }, "splashtop_redirect_uri": { "type": "string", "description": "Splashtop Redirect Uri" }, "agent_cost_tracking": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "agent_id": { "type": "integer" }, "start_date": { "type": "string" }, "end_date": { "type": "string" }, "cost": { "type": "number" }, "currency": { "type": "integer" }, "currency_name": { "type": "string" }, "currency_symbol": { "type": "string" } } }, "description": "Agent Cost Tracking" }, "ac_softwareproducts": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Softwareproducts" }, "agent_integration_credentials": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "agent_id": { "type": "integer" }, "module_id": { "type": "integer" }, "details_id": { "type": "integer" }, "client_id": { "type": "string" }, "token_expiry": { "type": "string" }, "new_access_token": { "type": "string" }, "new_refresh_token": { "type": "string" }, "new_client_secret": { "type": "string" }, "details_name": { "type": "string" } } }, "description": "Agent Integration Credentials" }, "ac_folders": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Folders" }, "ac_qualifications": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Qualifications" }, "contact_pref1": { "type": "integer", "format": "int32", "description": "Contact Pref1" }, "contact_pref2": { "type": "integer", "format": "int32", "description": "Contact Pref2" }, "contact_pref3": { "type": "integer", "format": "int32", "description": "Contact Pref3" }, "_is_a_teamleader": { "type": "boolean", "description": "Is A Teamleader" }, "ac_custombuttons": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Custombuttons" }, "isagentconfig": { "type": "boolean", "description": "The isagentconfig value" }, "sailpoint_role_association": { "type": "string", "description": "Sailpoint Role Association" }, "default_columns_id_accounts": { "type": "integer", "format": "int32", "description": "Default Columns Id Accounts" }, "default_columns_accounts_selectedname": { "type": "string", "description": "Default Columns Accounts Selectedname" }, "default_columns_id_prospects": { "type": "integer", "format": "int32", "description": "Default Columns Id Prospects" }, "default_columns_prospects_selectedname": { "type": "string", "description": "Default Columns Prospects Selectedname" }, "ac_customtabs": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Customtabs" }, "_disable_extra_matching": { "type": "boolean", "description": "Disable Extra Matching" }, "ac_dashboardtab": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Ac Dashboardtab" }, "use": { "type": "string", "description": "The use value" }, "assetfields": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "agent_id": { "type": "integer" }, "agent_name": { "type": "string" }, "field_id": { "type": "integer" }, "field_name": { "type": "string" }, "role_id": { "type": "string" }, "role_name": { "type": "string" }, "field_type": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" } } }, "description": "The assetfields value" }, "unamecustomfields": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "agent_id": { "type": "integer" }, "agent_name": { "type": "string" }, "field_id": { "type": "integer" }, "field_name": { "type": "string" }, "role_id": { "type": "string" }, "role_name": { "type": "string" }, "field_type": { "type": "string" }, "level": { "type": "integer" }, "canadd": { "type": "boolean" }, "candelete": { "type": "boolean" }, "canedit": { "type": "boolean" }, "customfield_type": { "type": "integer" }, "_warning": { "type": "string" } } }, "description": "The unamecustomfields value" }, "unameappointmenttypes": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "agent_id": { "type": "integer" }, "agent_name": { "type": "string" }, "field_id": { "type": "integer" }, "field_name": { "type": "string" }, "role_id": { "type": "string" }, "role_name": { "type": "string" }, "field_type": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" } } }, "description": "The unameappointmenttypes value" }, "_canupdate": { "type": "boolean", "description": "The canupdate value" }, "_canupdate_moreinfo": { "type": "boolean", "description": "Canupdate Moreinfo" }, "logmeinid": { "type": "string", "description": "The logmeinid value" }, "allowbeyondtrustinvites": { "type": "boolean", "description": "The allowbeyondtrustinvites value" }, "jira_id": { "type": "string", "description": "Jira Id" }, "namewithinactive": { "type": "string", "description": "The namewithinactive value" }, "apptsync": { "type": "integer", "format": "int32", "description": "The apptsync value" }, "okta_id": { "type": "string", "description": "Okta Id" }, "sailpoint_id": { "type": "string", "description": "Sailpoint Id" }, "enableshifts": { "type": "boolean", "description": "The enableshifts value" }, "sendemailerrors": { "type": "boolean", "description": "The sendemailerrors value" }, "uname_usercustomfields": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "agent_id": { "type": "integer" }, "agent_name": { "type": "string" }, "field_id": { "type": "integer" }, "field_name": { "type": "string" }, "role_id": { "type": "string" }, "role_name": { "type": "string" }, "field_type": { "type": "string" }, "level": { "type": "integer" }, "canadd": { "type": "boolean" }, "candelete": { "type": "boolean" }, "canedit": { "type": "boolean" }, "customfield_type": { "type": "integer" }, "_warning": { "type": "string" } } }, "description": "Uname Usercustomfields" }, "can_approve_purchaseorder": { "type": "boolean", "description": "Can Approve Purchaseorder" }, "can_approve_quote": { "type": "boolean", "description": "Can Approve Quote" }, "can_approve_invoice": { "type": "boolean", "description": "Can Approve Invoice" }, "default_splashtop_channel": { "type": "integer", "format": "int32", "description": "Default Splashtop Channel" }, "workday_id": { "type": "integer", "format": "int32", "description": "Workday Id" }, "workday_name": { "type": "string", "description": "Workday Name" }, "workday_timezone": { "type": "string", "description": "Workday Timezone" }, "timezone": { "type": "string", "description": "Timezone identifier" }, "costprice": { "type": "number", "format": "double", "description": "The costprice value" }, "chargerate": { "type": "integer", "format": "int32", "description": "The chargerate value" }, "first_role_id": { "type": "string", "description": "First Role Id" }, "in_queried_team": { "type": "boolean", "description": "In Queried Team" }, "guid_string": { "type": "string", "description": "Guid String" }, "timesheet_approver": { "type": "integer", "format": "int32", "description": "Timesheet Approver" }, "is_member_of_all_departments": { "type": "boolean", "description": "Is Member Of All Departments" } } }, "description": "Followup Agents" }, "followup_allday": { "type": [ "boolean", "null" ], "description": "Followup Allday" }, "followup_appointmenttype_id": { "type": [ "integer", "null" ], "description": "Followup Appointmenttype Id" }, "followup_attendees": { "type": [ "string", "null" ], "description": "Followup Attendees" }, "followup_date": { "type": [ "string", "null" ], "description": "Followup Date" }, "followup_end_date": { "type": [ "string", "null" ], "description": "Followup End Date" }, "followup_id": { "type": [ "integer", "null" ], "description": "Followup Id" }, "followup_inform_agents": { "type": [ "boolean", "null" ], "description": "Followup Inform Agents" }, "followup_inform_user": { "type": [ "boolean", "null" ], "description": "Followup Inform User" }, "followup_is_private": { "type": [ "boolean", "null" ], "description": "Followup Is Private" }, "followup_note": { "type": [ "string", "null" ], "description": "Followup Note" }, "followup_note_html": { "type": [ "string", "null" ], "description": "Followup Note Html" }, "followup_reminderminutes": { "type": [ "integer", "null" ], "description": "Followup Reminderminutes" }, "followup_start_date": { "type": [ "string", "null" ], "description": "Followup Start Date" }, "followup_subject": { "type": [ "string", "null" ], "description": "Followup Subject" }, "followup_user_id": { "type": [ "integer", "null" ], "description": "Followup User Id" }, "fromcompletedapid": { "type": [ "integer", "null" ], "description": "The fromcompletedapid value" }, "halo_recurring_master_id": { "type": [ "integer", "null" ], "description": "Halo Recurring Master Id" }, "has_immutable_exchange_id": { "type": [ "boolean", "null" ], "description": "Has Immutable Exchange Id" }, "holiday_id": { "type": [ "string", "null" ], "description": "Holiday Id" }, "holiday_type": { "type": [ "integer", "null" ], "description": "Holiday Type" }, "id": { "type": "integer", "description": "The id value" }, "import_agent_ids": { "type": [ "string", "null" ], "description": "Import Agent Ids" }, "import_agent_status": { "type": [ "string", "null" ], "description": "Import Agent Status" }, "import_appointment_type": { "type": [ "string", "null" ], "description": "Import Appointment Type" }, "import_open_appointment_status": { "type": [ "string", "null" ], "description": "Import Open Appointment Status" }, "import_shift_type": { "type": [ "string", "null" ], "description": "Import Shift Type" }, "import_user": { "type": [ "string", "null" ], "description": "Import User" }, "inform_agents": { "type": [ "boolean", "null" ], "description": "Inform Agents" }, "inform_user": { "type": [ "boolean", "null" ], "description": "Inform User" }, "invitesent": { "type": [ "integer", "null" ], "description": "The invitesent value" }, "is_active_shift": { "type": [ "boolean", "null" ], "description": "Is Active Shift" }, "is_ad_hoc_shift": { "type": [ "boolean", "null" ], "description": "Is Ad Hoc Shift" }, "is_ending_shift": { "type": [ "boolean", "null" ], "description": "Is Ending Shift" }, "is_private": { "type": [ "boolean", "null" ], "description": "Is Private" }, "is_starting_shift": { "type": [ "boolean", "null" ], "description": "Is Starting Shift" }, "is_task": { "type": [ "boolean", "null" ], "description": "Is Task" }, "key": { "type": [ "string", "null" ], "description": "The key value" }, "last_modified": { "type": [ "string", "null" ], "description": "Last Modified" }, "meetingtype": { "type": [ "integer", "null" ], "description": "The meetingtype value" }, "messagestatus": { "type": [ "integer", "null" ], "description": "The messagestatus value" }, "new_agent_status": { "type": [ "integer", "null" ], "description": "New Agent Status" }, "new_external_link": { "type": "object", "description": "New External Link", "properties": { "id": { "type": "integer", "description": "The id value" }, "table_id": { "type": "integer", "description": "Table Id" }, "module_id": { "type": "integer", "description": "Module Id" }, "integration_name": { "type": "string", "description": "Integration Name" }, "halo_id": { "type": "integer", "description": "Halo Id" }, "third_party_id": { "type": "string", "description": "Third Party Id" }, "third_party_desc": { "type": "string", "description": "Third Party Desc" }, "third_party_type": { "type": "string", "description": "Third Party Type" }, "third_party_url": { "type": "string", "description": "Third Party Url" }, "third_party_assigned_to": { "type": "string", "description": "Third Party Assigned To" }, "third_party_count": { "type": "integer", "description": "Third Party Count" }, "primary": { "type": "boolean", "description": "The primary value" }, "halo_desc": { "type": "string", "description": "Halo Desc" }, "halo_second_id": { "type": "integer", "description": "Halo Second Id" }, "halo_second_desc": { "type": "string", "description": "Halo Second Desc" }, "extra_match_field": { "type": "string", "description": "Extra Match Field" }, "details_id": { "type": "integer", "description": "Details Id" }, "third_party_secondary_id": { "type": "string", "description": "Third Party Secondary Id" }, "_warning": { "type": "string", "description": "The warning value" }, "third_party_status": { "type": "string", "description": "Third Party Status" }, "third_party_priority": { "type": "string", "description": "Third Party Priority" }, "_match": { "type": "boolean", "description": "The match value" }, "populate_url": { "type": "boolean", "description": "Populate Url" }, "date_created": { "type": "string", "description": "Date Created" }, "date_updated": { "type": "string", "description": "Date Updated" }, "subscription_id": { "type": "string", "description": "Subscription Id" }, "new_subscription_key": { "type": "string", "description": "New Subscription Key" }, "subscription_expiry": { "type": "string", "description": "Subscription Expiry" }, "_webhookaction": { "type": "integer", "description": "The webhookaction value", "enum": [ 0, 1, 2, 3 ] }, "revisions": { "type": "integer", "description": "The revisions value" }, "dont_move_existing_assets": { "type": "boolean", "description": "Dont Move Existing Assets" }, "chat_message_count": { "type": "integer", "description": "Chat Message Count" }, "third_party_additional_id": { "type": "string", "description": "Third Party Additional Id" }, "description": { "type": "string", "description": "The description value" }, "update_existing_link": { "type": "boolean", "description": "Update Existing Link" }, "filters": { "type": "array", "items": { "type": "object" }, "description": "The filters value" }, "parent_id": { "type": "integer", "description": "Parent Id" }, "child_links": { "type": "array", "items": { "type": "object" }, "description": "Child Links" }, "url_for_linked_entity": { "type": "string", "description": "Url For Linked Entity" }, "url_for_linked_entity_caption": { "type": "string", "description": "Url For Linked Entity Caption" }, "icon_for_linked_entity_caption": { "type": "string", "description": "Icon For Linked Entity Caption" } } }, "note": { "type": [ "string", "null" ], "description": "The note value" }, "note_html": { "type": [ "string", "null" ], "description": "Note Html" }, "offhold": { "type": [ "boolean", "null" ], "description": "The offhold value" }, "online_meeting_url": { "type": [ "string", "null" ], "description": "Online Meeting Url" }, "open_appointment_status": { "type": [ "integer", "null" ], "description": "Open Appointment Status" }, "organizer": { "type": [ "integer", "null" ], "description": "The organizer value" }, "organizer_email": { "type": [ "string", "null" ], "description": "Organizer Email" }, "other1": { "type": [ "integer", "null" ], "description": "The other1 value" }, "other2": { "type": [ "integer", "null" ], "description": "The other2 value" }, "outcomes": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer", "format": "int32", "description": "The id value" }, "guid": { "type": "string", "format": "uuid", "description": "The guid value" }, "intent": { "type": "string", "description": "The intent value" }, "outcome": { "type": "string", "description": "The outcome value" }, "buttonname": { "type": "string", "description": "The buttonname value" }, "labellong": { "type": "string", "description": "The labellong value" }, "colour": { "type": "string", "description": "The colour value" }, "sequence": { "type": "integer", "format": "int32", "description": "The sequence value" }, "hidden": { "type": "boolean", "description": "The hidden value" }, "systemid": { "type": "integer", "format": "int32", "description": "The systemid value" }, "dontshowscreen": { "type": "boolean", "description": "The dontshowscreen value" }, "respondtype": { "type": "integer", "format": "int32", "description": "The respondtype value" }, "update_parent_attachment_type": { "type": "integer", "format": "int32", "description": "Update Parent Attachment Type" }, "sendemail": { "type": "integer", "format": "int32", "description": "The sendemail value" }, "sendsms": { "type": "integer", "format": "int32", "description": "The sendsms value" }, "actionvisibility": { "type": "boolean", "description": "The actionvisibility value" }, "child_template_id": { "type": "integer", "format": "int32", "description": "Child Template Id" }, "createchildticketortemplate": { "type": "integer", "format": "int32", "description": "The createchildticketortemplate value" }, "child_ticket_type_id": { "type": "integer", "format": "int32", "description": "Child Ticket Type Id" }, "tfstype": { "type": "string", "description": "The tfstype value" }, "icon": { "type": "string", "description": "The icon value" }, "actiongroup": { "type": "integer", "format": "int32", "description": "The actiongroup value" }, "colour_type": { "type": "integer", "format": "int32", "description": "Colour Type" }, "child_template_guid": { "type": "string", "format": "uuid", "description": "Child Template Guid" }, "child_ticket_type_guid": { "type": "string", "format": "uuid", "description": "Child Ticket Type Guid" }, "newstatus": { "type": "integer", "format": "int32", "description": "The newstatus value" }, "newstatus_guid": { "type": "string", "format": "uuid", "description": "Newstatus Guid" }, "slaholdischecked": { "type": "boolean", "description": "The slaholdischecked value" }, "userdesc": { "type": "string", "description": "The userdesc value" }, "emailtemplate_id": { "type": "integer", "format": "int32", "description": "Emailtemplate Id" }, "emailtemplate_guid": { "type": "string", "format": "uuid", "description": "Emailtemplate Guid" }, "emailtemplate_name": { "type": "string", "description": "Emailtemplate Name" }, "slareleaseischecked": { "type": "boolean", "description": "The slareleaseischecked value" }, "chargerate": { "type": "integer", "format": "int32", "description": "The chargerate value" }, "defaultuserdef": { "type": "integer", "format": "int32", "description": "The defaultuserdef value" }, "defaultmanhrs": { "type": "number", "format": "double", "description": "The defaultmanhrs value" }, "defaultnonbill": { "type": "number", "format": "double", "description": "The defaultnonbill value" }, "securitylevel": { "type": "integer", "format": "int32", "description": "The securitylevel value" }, "approval_process_id": { "type": "integer", "format": "int32", "description": "Approval Process Id" }, "approval_process_guid": { "type": "string", "format": "uuid", "description": "Approval Process Guid" }, "approval_process_name": { "type": "string", "description": "Approval Process Name" }, "hidefromuser": { "type": "boolean", "description": "The hidefromuser value" }, "fieldvisible": { "type": "string", "description": "The fieldvisible value" }, "hotkey": { "type": "string", "description": "The hotkey value" }, "buttonimage": { "type": "integer", "format": "int32", "description": "The buttonimage value" }, "hidesendemail": { "type": "boolean", "description": "The hidesendemail value" }, "hidesendsms": { "type": "boolean", "description": "The hidesendsms value" }, "hidecloserequest": { "type": "boolean", "description": "The hidecloserequest value" }, "defaultagent": { "type": "integer", "format": "int32", "description": "The defaultagent value" }, "defaultagent_name": { "type": "string", "description": "Defaultagent Name" }, "defaultpriority": { "type": "integer", "format": "int32", "description": "The defaultpriority value" }, "defaultteam": { "type": "string", "description": "The defaultteam value" }, "includecc": { "type": "boolean", "description": "The includecc value" }, "includeto": { "type": "boolean", "description": "The includeto value" }, "default_note": { "type": "string", "description": "Default Note" }, "mustassign": { "type": "boolean", "description": "The mustassign value" }, "requesttype": { "type": "integer", "format": "int32", "description": "The requesttype value" }, "requesttype_guid": { "type": "string", "format": "uuid", "description": "Requesttype Guid" }, "mustaddnote": { "type": "boolean", "description": "The mustaddnote value" }, "worddocid": { "type": "integer", "format": "int32", "description": "The worddocid value" }, "worddocpath": { "type": "string", "description": "The worddocpath value" }, "synctosap": { "type": "boolean", "description": "The synctosap value" }, "child_template_name": { "type": "string", "description": "Child Template Name" }, "child_ticket_type_name": { "type": "string", "description": "Child Ticket Type Name" }, "tooverride": { "type": "string", "description": "The tooverride value" }, "ccoverride": { "type": "string", "description": "The ccoverride value" }, "bccoverride": { "type": "string", "description": "The bccoverride value" }, "workflow_id": { "type": "integer", "format": "int32", "description": "Workflow Id" }, "workflow_guid": { "type": "string", "format": "uuid", "description": "Workflow Guid" }, "workflow_name": { "type": "string", "description": "Workflow Name" }, "workflow_step_id": { "type": "integer", "format": "int32", "description": "Workflow Step Id" }, "workflow_step_name": { "type": "string", "description": "Workflow Step Name" }, "synctodynamics": { "type": "boolean", "description": "The synctodynamics value" }, "showhidecheckbox": { "type": "boolean", "description": "The showhidecheckbox value" }, "showslacheckbox": { "type": "boolean", "description": "The showslacheckbox value" }, "showimportantcheckbox": { "type": "boolean", "description": "The showimportantcheckbox value" }, "isimportant": { "type": "boolean", "description": "The isimportant value" }, "showfollowcheckbox": { "type": "boolean", "description": "The showfollowcheckbox value" }, "follow": { "type": "boolean", "description": "The follow value" }, "primaryserviceusersfollow": { "type": "boolean", "description": "The primaryserviceusersfollow value" }, "defaultappointmentstatus": { "type": "integer", "format": "int32", "description": "The defaultappointmentstatus value" }, "reportid": { "type": "integer", "format": "int32", "description": "The reportid value" }, "report_attach_pdf": { "type": "boolean", "description": "Report Attach Pdf" }, "report_attach_xls": { "type": "boolean", "description": "Report Attach Xls" }, "report_attach_csv": { "type": "boolean", "description": "Report Attach Csv" }, "report_attach_json": { "type": "boolean", "description": "Report Attach Json" }, "reportname": { "type": "string", "description": "The reportname value" }, "todo_template_id": { "type": "integer", "format": "int32", "description": "Todo Template Id" }, "todo_template_guid": { "type": "string", "format": "uuid", "description": "Todo Template Guid" }, "todo_template_name": { "type": "string", "description": "Todo Template Name" }, "child_emailtemplate_id": { "type": "integer", "format": "int32", "description": "Child Emailtemplate Id" }, "child_emailtemplate_guid": { "type": "string", "format": "uuid", "description": "Child Emailtemplate Guid" }, "child_emailtemplate_name": { "type": "string", "description": "Child Emailtemplate Name" }, "default_linkedticket_status": { "type": "integer", "format": "int32", "description": "Default Linkedticket Status" }, "default_linkedticket_status_guid": { "type": "string", "format": "uuid", "description": "Default Linkedticket Status Guid" }, "newaction_subject": { "type": "string", "description": "Newaction Subject" }, "newaction_subject_close": { "type": "string", "description": "Newaction Subject Close" }, "newaction_emailto": { "type": "string", "description": "Newaction Emailto" }, "newaction_emailcc": { "type": "string", "description": "Newaction Emailcc" }, "newaction_emailbcc": { "type": "string", "description": "Newaction Emailbcc" }, "newaction_emailfrom": { "type": "integer", "format": "int32", "description": "Newaction Emailfrom" }, "newaction_emailfrom_address_override": { "type": "string", "description": "Newaction Emailfrom Address Override" }, "newaction_projecttimebudget": { "type": "number", "format": "double", "description": "Newaction Projecttimebudget" }, "newaction_supplier": { "type": "object", "description": "Newaction Supplier" }, "newaction_supplier_contract_id": { "type": "integer", "format": "int32", "description": "Newaction Supplier Contract Id" }, "newaction_supplier_sla_id": { "type": "integer", "format": "int32", "description": "Newaction Supplier Sla Id" }, "newaction_supplier_priority_id": { "type": "integer", "format": "int32", "description": "Newaction Supplier Priority Id" }, "newaction_thirdpartynhdapiurl": { "type": "string", "description": "Newaction Thirdpartynhdapiurl" }, "newaction_thirdpartynhdapiareaid": { "type": "integer", "format": "int32", "description": "Newaction Thirdpartynhdapiareaid" }, "newaction_thirdpartynhdapisupplierid": { "type": "integer", "format": "int32", "description": "Newaction Thirdpartynhdapisupplierid" }, "newaction_supplierrunbookid": { "type": "string", "description": "Newaction Supplierrunbookid" }, "fields": { "type": "array", "items": { "type": "object", "properties": { "copytochildonupdate": { "type": "boolean" }, "id": { "type": "integer" }, "rtid": { "type": "integer" }, "usage": { "type": "integer" }, "fieldid": { "type": "integer" }, "fieldguid": { "type": "string" }, "seq": { "type": "integer" }, "tableid": { "type": "integer" }, "tableguid": { "type": "string" }, "groupid": { "type": "integer" }, "groupguid": { "type": "string" }, "endusernew": { "type": "integer" }, "enduserdetail": { "type": "integer" }, "enduserdetailrejected": { "type": "integer" }, "technew": { "type": "integer" }, "techdetail": { "type": "integer" }, "fieldname": { "type": "string" }, "fieldinfo": { "type": "object" }, "visibility_conditions": { "type": "array" }, "visibility_conditions_value": { "type": "array" }, "group_visibility_conditions": { "type": "array" }, "value_restrictions": { "type": "array" }, "group": { "type": "object" }, "technewlocation": { "type": "integer" }, "restrictupdate": { "type": "integer" }, "update_restrictions": { "type": "array" }, "techtab_id": { "type": "integer" }, "techtab_name": { "type": "string" }, "showdependency": { "type": "boolean" }, "canupdate": { "type": "boolean" }, "_warning": { "type": "string" }, "override_fieldname": { "type": "string" }, "override_action_fieldname": { "type": "string" }, "boldlabelandvalue": { "type": "boolean" }, "enduserdetailhideifempty": { "type": "boolean" }, "techdetailhideifempty": { "type": "boolean" }, "copytochild": { "type": "boolean" }, "copytorelated": { "type": "boolean" }, "restrictread": { "type": "integer" }, "read_restrictions": { "type": "array" }, "techtab_columns": { "type": "integer" }, "chat_message": { "type": "string" }, "techaction": { "type": "integer" }, "enduseraction": { "type": "integer" }, "endusercheckboxmandatory": { "type": "boolean" }, "translations": { "type": "array" }, "display_type": { "type": "integer" }, "copytoparent": { "type": "boolean" }, "copytoparentonupdate": { "type": "boolean" }, "agentcheckboxmandatory": { "type": "boolean" }, "agentbookingdetail": { "type": "integer" }, "copytoparentnewticket": { "type": "boolean" } } }, "description": "The fields value" }, "newticket_user": { "type": "object", "description": "Newticket User" }, "newticket_user_is_ticket_user": { "type": "boolean", "description": "Newticket User Is Ticket User" }, "from_action_id": { "type": "integer", "format": "int32", "description": "From Action Id" }, "to_ticket_id": { "type": "integer", "format": "int32", "description": "To Ticket Id" }, "newticket_summary": { "type": "string", "description": "Newticket Summary" }, "newticket_details": { "type": "string", "description": "Newticket Details" }, "newticket_tickettype_hidden": { "type": "boolean", "description": "Newticket Tickettype Hidden" }, "attachments": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "filename": { "type": "string" }, "datecreated": { "type": "string" }, "note": { "type": "string" }, "filesize": { "type": "integer" }, "type": { "type": "integer" }, "unique_id": { "type": "integer" }, "desc": { "type": "string" }, "isimage": { "type": "boolean" }, "showforusers": { "type": "boolean" }, "showonchild": { "type": "boolean" }, "showonrelated": { "type": "boolean" }, "data_base64": { "type": "string" }, "download_url": { "type": "string" }, "third_party_token": { "type": "string" }, "third_party_id": { "type": "string" }, "already_posted": { "type": "boolean" }, "last_updated": { "type": "string" }, "faultid": { "type": "integer" }, "_isimport": { "type": "boolean" }, "_importtype": { "type": "string" }, "s3url": { "type": "string" }, "att_link": { "type": "string" }, "child_count": { "type": "integer" }, "parent_id": { "type": "integer" }, "linked_version_id": { "type": "integer" }, "allow_anon_upload": { "type": "boolean" }, "tickettype_id": { "type": "integer" }, "tickettype_guid": { "type": "string" }, "validate_guid": { "type": "string" }, "import_parentid": { "type": "string" }, "folder_hierarchy": { "type": "string" }, "access_control_level": { "type": "integer" }, "is_s3": { "type": "boolean" } } }, "description": "The attachments value" }, "_ticketinfoloaded": { "type": "boolean", "description": "The ticketinfoloaded value" }, "script_id": { "type": "integer", "format": "int32", "description": "Script Id" }, "script_name": { "type": "string", "description": "Script Name" }, "usetimer": { "type": "boolean", "description": "The usetimer value" }, "update_dynamic_email_list": { "type": "boolean", "description": "Update Dynamic Email List" }, "skip_pending_closure": { "type": "boolean", "description": "Skip Pending Closure" }, "newsummaryfromsource": { "type": "boolean", "description": "The newsummaryfromsource value" }, "newdetailsfromsource": { "type": "boolean", "description": "The newdetailsfromsource value" }, "show_email_fields": { "type": "boolean", "description": "Show Email Fields" }, "logtimeunits": { "type": "integer", "format": "int32", "description": "The logtimeunits value" }, "callscreencallscript": { "type": "integer", "format": "int32", "description": "The callscreencallscript value" }, "callscreencallscript_name": { "type": "string", "description": "Callscreencallscript Name" }, "newaction_smsto": { "type": "string", "description": "Newaction Smsto" }, "pdftemplate_id": { "type": "integer", "format": "int32", "description": "Pdftemplate Id" }, "pdftemplate_name": { "type": "string", "description": "Pdftemplate Name" }, "excludeFromDynamicLists": { "type": "boolean", "description": "Exclude From Dynamic Lists" }, "automation_runbookid": { "type": "string", "format": "uuid", "description": "Automation Runbookid" }, "automation_runbook_trigger": { "type": "integer", "format": "int32", "description": "Automation Runbook Trigger" }, "automation_runbookname": { "type": "string", "description": "Automation Runbookname" }, "integration_method_id": { "type": "integer", "format": "int32", "description": "Integration Method Id" }, "integration_method_name": { "type": "string", "description": "Integration Method Name" }, "setdetailsfromnewticket": { "type": "boolean", "description": "The setdetailsfromnewticket value" }, "hideactionfromcandi": { "type": "boolean", "description": "The hideactionfromcandi value" }, "setemailbodytonote": { "type": "boolean", "description": "The setemailbodytonote value" }, "bccfollowers": { "type": "boolean", "description": "The bccfollowers value" }, "followersccbcc": { "type": "integer", "format": "int32", "description": "The followersccbcc value" }, "access_control": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Access Control" }, "access_control_level": { "type": "integer", "format": "int32", "description": "Access Control Level" }, "showevenifnochild": { "type": "boolean", "description": "The showevenifnochild value" }, "is_response_on_child": { "type": "boolean", "description": "Is Response On Child" }, "replytype": { "type": "integer", "format": "int32", "description": "The replytype value" }, "parentdefaultuser": { "type": "integer", "format": "int32", "description": "The parentdefaultuser value" }, "parentdefaultuser_name": { "type": "string", "description": "Parentdefaultuser Name" }, "_warning": { "type": "string", "description": "The warning value" }, "_error": { "type": "string", "description": "The error value" }, "assetsearchtext": { "type": "string", "description": "The assetsearchtext value" }, "action_resets_response": { "type": "boolean", "description": "Action Resets Response" }, "showattachmentstouser": { "type": "boolean", "description": "The showattachmentstouser value" }, "customurl": { "type": "string", "description": "The customurl value" }, "defaultcat1": { "type": "string", "description": "The defaultcat1 value" }, "defaultcat2": { "type": "string", "description": "The defaultcat2 value" }, "defaultcat3": { "type": "string", "description": "The defaultcat3 value" }, "defaultcat4": { "type": "string", "description": "The defaultcat4 value" }, "includeallattachments": { "type": "boolean", "description": "The includeallattachments value" }, "useremailintellisense": { "type": "integer", "format": "int32", "description": "The useremailintellisense value" }, "supplieremailintellisense": { "type": "integer", "format": "int32", "description": "The supplieremailintellisense value" }, "azure_action": { "type": "integer", "format": "int32", "description": "Azure Action" }, "azure_connection_id": { "type": "integer", "format": "int32", "description": "Azure Connection Id" }, "azure_connection_name": { "type": "string", "description": "Azure Connection Name" }, "azure_connection": { "type": "object", "description": "Azure Connection" }, "azure_input_mappings": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "fiid": { "type": "integer" }, "name": { "type": "string" }, "thirdpartyname": { "type": "string" }, "msid": { "type": "integer" }, "typeid": { "type": "integer" }, "isassetfield": { "type": "boolean" }, "subtypeid": { "type": "integer" }, "newrecords": { "type": "boolean" }, "xmvalue": { "type": "string" }, "third_party_friendly_name": { "type": "string" }, "sync": { "type": "boolean" }, "synctype": { "type": "integer" }, "product": { "type": "integer" }, "dontupdate": { "type": "boolean" }, "product_name": { "type": "string" }, "third_party_field_type": { "type": "integer" }, "populateemptyvalue": { "type": "boolean" }, "value_set": { "type": "string" }, "_warning": { "type": "string" }, "fiid2": { "type": "integer" }, "name2": { "type": "string" } } }, "description": "Azure Input Mappings" }, "azure_output_mappings": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "fiid": { "type": "integer" }, "name": { "type": "string" }, "thirdpartyname": { "type": "string" }, "msid": { "type": "integer" }, "typeid": { "type": "integer" }, "isassetfield": { "type": "boolean" }, "subtypeid": { "type": "integer" }, "newrecords": { "type": "boolean" }, "xmvalue": { "type": "string" }, "third_party_friendly_name": { "type": "string" }, "sync": { "type": "boolean" }, "synctype": { "type": "integer" }, "product": { "type": "integer" }, "dontupdate": { "type": "boolean" }, "product_name": { "type": "string" }, "third_party_field_type": { "type": "integer" }, "populateemptyvalue": { "type": "boolean" }, "value_set": { "type": "string" }, "_warning": { "type": "string" }, "fiid2": { "type": "integer" }, "name2": { "type": "string" } } }, "description": "Azure Output Mappings" }, "default_sync_to_salesforce": { "type": "boolean", "description": "Default Sync To Salesforce" }, "show_to_user": { "type": "boolean", "description": "Show To User" }, "defaultsupplier_id": { "type": "integer", "format": "int32", "description": "Defaultsupplier Id" }, "defaultsupplier_name": { "type": "string", "description": "Defaultsupplier Name" }, "isbillingaction": { "type": "boolean", "description": "The isbillingaction value" }, "ishiddenfrominternalit": { "type": "boolean", "description": "The ishiddenfrominternalit value" }, "default_sync_to_servicenow": { "type": "boolean", "description": "Default Sync To Servicenow" }, "default_asset_type": { "type": "integer", "format": "int32", "description": "Default Asset Type" }, "default_asset_type_guid": { "type": "string", "format": "uuid", "description": "Default Asset Type Guid" }, "default_asset_type_name": { "type": "string", "description": "Default Asset Type Name" }, "showautorelease": { "type": "boolean", "description": "The showautorelease value" }, "workflows": { "type": "array", "items": { "type": "object", "properties": { "value": { "type": "string" }, "label": { "type": "string" }, "isnew": { "type": "boolean" } } }, "description": "The workflows value" }, "quoter_template": { "type": "string", "description": "Quoter Template" }, "apptcompletetimetype": { "type": "integer", "format": "int32", "description": "The apptcompletetimetype value" }, "default_asset_status": { "type": "integer", "format": "int32", "description": "Default Asset Status" }, "tickettypes": { "type": "array", "items": { "type": "object", "properties": { "value": { "type": "string" }, "label": { "type": "string" }, "isnew": { "type": "boolean" } } }, "description": "The tickettypes value" }, "translations": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "language_id": { "type": "integer" }, "entity": { "type": "string" }, "fieldname": { "type": "string" }, "entity_id": { "type": "integer" }, "entity_id2": { "type": "integer" }, "entity_id3": { "type": "integer" }, "entity_textid": { "type": "string" }, "translation": { "type": "string" }, "_dotranslate": { "type": "boolean" }, "_translateonly": { "type": "boolean" }, "_isimport": { "type": "boolean" }, "default_translation": { "type": "string" }, "_warning": { "type": "string" } } }, "description": "The translations value" }, "travelrate": { "type": "integer", "format": "int32", "description": "The travelrate value" }, "default_sync_to_jira": { "type": "boolean", "description": "Default Sync To Jira" }, "newaction_thirdpartynhdjirasupplierid": { "type": "integer", "format": "int32", "description": "Newaction Thirdpartynhdjirasupplierid" }, "allow_user_attachments": { "type": "boolean", "description": "Allow User Attachments" }, "default_send_to_halo": { "type": "boolean", "description": "Default Send To Halo" }, "tagreleasetype": { "type": "integer", "format": "int32", "description": "The tagreleasetype value" }, "releaseid": { "type": "integer", "format": "int32", "description": "The releaseid value" }, "releasename": { "type": "string", "description": "The releasename value" }, "releaseid2": { "type": "integer", "format": "int32", "description": "The releaseid2 value" }, "releasename2": { "type": "string", "description": "The releasename2 value" }, "releaseid3": { "type": "integer", "format": "int32", "description": "The releaseid3 value" }, "releasename3": { "type": "string", "description": "The releasename3 value" }, "showsendtwitter": { "type": "boolean", "description": "The showsendtwitter value" }, "showsendfacebook": { "type": "boolean", "description": "The showsendfacebook value" }, "lastusercontactmethod": { "type": "string", "description": "The lastusercontactmethod value" }, "default_private_note": { "type": "string", "description": "Default Private Note" }, "ai_operation": { "type": "integer", "format": "int32", "description": "Ai Operation" }, "ai_model": { "type": "string", "description": "Ai Model" }, "ai_prompt": { "type": "string", "description": "Ai Prompt" }, "showsendwhatsapp": { "type": "boolean", "description": "The showsendwhatsapp value" }, "default_opp_closure_cat": { "type": "integer", "format": "int32", "description": "Default Opp Closure Cat" }, "translate_before_sending": { "type": "boolean", "description": "Translate Before Sending" }, "translate_before_sending_default": { "type": "boolean", "description": "Translate Before Sending Default" }, "default_send_to_pagerduty": { "type": "boolean", "description": "Default Send To Pagerduty" }, "minattachments": { "type": "integer", "format": "int32", "description": "The minattachments value" }, "defaultappointmenttype": { "type": "integer", "format": "int32", "description": "The defaultappointmenttype value" }, "showsendsurvey": { "type": "boolean", "description": "The showsendsurvey value" }, "sendsurvey": { "type": "integer", "format": "int32", "description": "The sendsurvey value" }, "showsendinstagram": { "type": "boolean", "description": "The showsendinstagram value" }, "showslacheckbox_mandatory": { "type": "boolean", "description": "Showslacheckbox Mandatory" }, "ai_preview": { "type": "boolean", "description": "Ai Preview" }, "ai_improve_agent_note_default_on": { "type": "boolean", "description": "Ai Improve Agent Note Default On" }, "defaultcommunicationmethod": { "type": "integer", "format": "int32", "description": "The defaultcommunicationmethod value" }, "newaction_thirdpartynhdservicenowsupplierid": { "type": "integer", "format": "int32", "description": "Newaction Thirdpartynhdservicenowsupplierid" }, "related_note_visibility": { "type": "integer", "format": "int32", "description": "Related Note Visibility" }, "override_from_mailbox_id": { "type": "integer", "format": "int32", "description": "Override From Mailbox Id" }, "override_from_mailbox_name": { "type": "string", "description": "Override From Mailbox Name" }, "create_issue_type": { "type": "integer", "format": "int32", "description": "Create Issue Type" }, "show_when_locked": { "type": "boolean", "description": "Show When Locked" }, "showsendgooglebusiness": { "type": "boolean", "description": "The showsendgooglebusiness value" }, "submitlabeloverride": { "type": "string", "description": "The submitlabeloverride value" }, "default_send_jira_note": { "type": "boolean", "description": "Default Send Jira Note" }, "config_type": { "type": "integer", "format": "int32", "description": "Config Type" }, "show_on_parent": { "type": "integer", "format": "int32", "description": "Show On Parent" }, "show_on_child": { "type": "integer", "format": "int32", "description": "Show On Child" }, "newactiondisplay": { "type": "integer", "format": "int32", "description": "The newactiondisplay value" }, "newactiondisplaysize": { "type": "integer", "format": "int32", "description": "The newactiondisplaysize value" }, "lapsafe_default_installation": { "type": "string", "description": "Lapsafe Default Installation" }, "lapsafe_default_installation_name": { "type": "string", "description": "Lapsafe Default Installation Name" }, "lapsafe_default_installation_obj": { "type": "object", "description": "Lapsafe Default Installation Obj" }, "hide_header_button": { "type": "boolean", "description": "Hide Header Button" }, "charge_rate_overrides_ticket": { "type": "boolean", "description": "Charge Rate Overrides Ticket" }, "linked_from_variable": { "type": "boolean", "description": "Linked From Variable" }, "default_team_to_agents_default": { "type": "boolean", "description": "Default Team To Agents Default" }, "do_not_allow_with_open_appointments": { "type": "boolean", "description": "Do Not Allow With Open Appointments" }, "new_ticket_attachments": { "type": "boolean", "description": "New Ticket Attachments" }, "run_ai_insights": { "type": "boolean", "description": "Run Ai Insights" }, "sales_mailbox_override_id": { "type": "integer", "format": "int32", "description": "Sales Mailbox Override Id" }, "hide_user_visibility_toggle": { "type": "boolean", "description": "Hide User Visibility Toggle" }, "email_editing": { "type": "integer", "format": "int32", "description": "Email Editing" }, "default_distribution_list": { "type": "integer", "format": "int32", "description": "Default Distribution List" }, "addactionstolinked": { "type": "integer", "format": "int32", "description": "The addactionstolinked value" }, "default_distribution_list_name": { "type": "string", "description": "Default Distribution List Name" }, "emailasimportant": { "type": "boolean", "description": "The emailasimportant value" }, "show_action_history_on_new_action": { "type": "integer", "format": "int32", "description": "Show Action History On New Action" }, "auto_forward_halo_api": { "type": "boolean", "description": "Auto Forward Halo Api" }, "sync_to_halo_api": { "type": "integer", "format": "int32", "description": "Sync To Halo Api" }, "excludefromemailthreading": { "type": "boolean", "description": "The excludefromemailthreading value" }, "hide_user_select": { "type": "boolean", "description": "Hide User Select" }, "action_item_to_issue": { "type": "integer", "format": "int32", "description": "Action Item To Issue" }, "can_edit_closed_tickets": { "type": "boolean", "description": "Can Edit Closed Tickets" }, "action_item_to_issue_name": { "type": "string", "description": "Action Item To Issue Name" }, "countersighasagentsig": { "type": "boolean", "description": "The countersighasagentsig value" }, "download_all_attachments": { "type": "boolean", "description": "Download All Attachments" }, "ai_suggestions_context": { "type": "boolean", "description": "Ai Suggestions Context" }, "hide_portal_button": { "type": "boolean", "description": "Hide Portal Button" }, "enduser_role_ids": { "type": "array", "items": { "type": "integer" }, "description": "Enduser Role Ids" }, "add_note_to_parent": { "type": "boolean", "description": "Add Note To Parent" }, "hidetickettypeselection": { "type": "boolean", "description": "The hidetickettypeselection value" }, "newaction_default_whatsapp_details": { "type": "object", "description": "Newaction Default Whatsapp Details" }, "whatsapp_content_template": { "type": "string", "description": "Whatsapp Content Template" }, "whatsapp_details_id": { "type": "integer", "format": "int32", "description": "Whatsapp Details Id" }, "allow_audio_recording": { "type": "boolean", "description": "Allow Audio Recording" }, "whatsapp_details_id_name": { "type": "string", "description": "Whatsapp Details Id Name" }, "whatsapp_content_template_name": { "type": "string", "description": "Whatsapp Content Template Name" }, "cf_defaults": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "name": { "type": "string" }, "label": { "type": "string" }, "summary": { "type": "string" }, "type": { "type": "integer" }, "value": {}, "value_is_password_id": { "type": "boolean" }, "display": { "type": "string" }, "characterlimit": { "type": "integer" }, "characterlimittype": { "type": "integer" }, "inputtype": { "type": "integer" }, "copytochild": { "type": "boolean" }, "copytoparent": { "type": "boolean" }, "searchable": { "type": "boolean" }, "ordervalues": { "type": "boolean" }, "ordervaluesby": { "type": "integer" }, "database_lookup_id": { "type": "integer" }, "database_lookup_auto": { "type": "boolean" }, "database_lookup_triggers": { "type": "array" }, "third_party_name": { "type": "string" }, "extratype": { "type": "integer" }, "copytochildonupdate": { "type": "boolean" }, "copytograndchildonupdate": { "type": "boolean" }, "copytoparentonupdate": { "type": "boolean" }, "hyperlink": { "type": "string" }, "usage": { "type": "integer" }, "linked_table_id": { "type": "integer" }, "showondetailsscreen": { "type": "boolean" }, "third_party_value": { "type": "string" }, "custom_extra_table_id": { "type": "integer" }, "copytorelated": { "type": "boolean" }, "only_validate_on_creation": { "type": "boolean" }, "calculation": { "type": "string" }, "rounding": { "type": "integer" }, "validation_reasons": { "type": "array" }, "int_value_is_display": { "type": "boolean" }, "regex": { "type": "string" }, "onlyshowforagents": { "type": "boolean" }, "is_horizontal": { "type": "boolean" }, "copied": { "type": "boolean" }, "isencrypted": { "type": "boolean" }, "max_selection": { "type": "integer" }, "guid": { "type": "string" }, "selection_field_id": { "type": "integer" }, "variable_format_1": { "type": "string" }, "variable_format_2": { "type": "string" }, "validation_data": { "type": "array" }, "database_lookup_input": { "type": "integer" }, "table_data_entry_type": { "type": "integer" }, "showintable": { "type": "boolean" }, "table_height": { "type": "integer" }, "dont_delete_rows": { "type": "boolean" }, "table_matching_field": { "type": "integer" }, "new_storage_method": { "type": "boolean" }, "where_sql": { "type": "string" }, "load_type": { "type": "integer" }, "add_rows": { "type": "boolean" }, "delete_these_rows": { "type": "array" }, "showinpool": { "type": "boolean" }, "allow_pool_override": { "type": "boolean" }, "details_column_group": { "type": "integer" }, "add_row_per_value": { "type": "boolean" }, "store_in_fielddata": { "type": "boolean" }, "first_value_default": { "type": "boolean" }, "copytoparentnewticket": { "type": "boolean" } } }, "description": "Cf Defaults" }, "allow_action_when_account_stopped": { "type": "boolean", "description": "Allow Action When Account Stopped" }, "addautosuppressheader": { "type": "boolean", "description": "The addautosuppressheader value" }, "show_from_address_by_default": { "type": "boolean", "description": "Show From Address By Default" }, "overridetemplate": { "type": "integer", "format": "int32", "description": "The overridetemplate value" }, "overridetemplate_guid": { "type": "string", "format": "uuid", "description": "Overridetemplate Guid" }, "overridetemplatename": { "type": "string", "description": "The overridetemplatename value" }, "new_ticket_default_user_type": { "type": "integer", "format": "int32", "description": "New Ticket Default User Type" } } }, "description": "The outcomes value" }, "primary_ticket_appointment": { "type": [ "boolean", "null" ], "description": "Primary Ticket Appointment" }, "reassign_ticket": { "type": [ "boolean", "null" ], "description": "Reassign Ticket" }, "recurring_desc": { "type": [ "string", "null" ], "description": "Recurring Desc" }, "recurring_master_id": { "type": [ "string", "null" ], "description": "Recurring Master Id" }, "reminder_shown": { "type": [ "boolean", "null" ], "description": "Reminder Shown" }, "reminderdate": { "type": [ "string", "null" ], "description": "The reminderdate value" }, "reminderminutes": { "type": [ "integer", "null" ], "description": "The reminderminutes value" }, "reminderstatus": { "type": [ "integer", "null" ], "description": "The reminderstatus value" }, "requestedapprovalagent": { "type": [ "integer", "null" ], "description": "The requestedapprovalagent value" }, "requesttype": { "type": [ "integer", "null" ], "description": "The requesttype value" }, "requires_approval": { "type": [ "boolean", "null" ], "description": "Requires Approval" }, "resource_booking_timeslot": { "type": [ "string", "null" ], "description": "Resource Booking Timeslot" }, "resource_booking_type": { "type": [ "integer", "null" ], "description": "Resource Booking Type" }, "resourcebookingteam": { "type": [ "integer", "null" ], "description": "The resourcebookingteam value" }, "resourcebookingtype": { "type": [ "integer", "null" ], "description": "The resourcebookingtype value" }, "resourcebookingtypeagent": { "type": [ "integer", "null" ], "description": "The resourcebookingtypeagent value" }, "schedule": { "type": "object", "description": "The schedule value", "properties": { "id": { "type": "integer", "description": "The id value" }, "startdate": { "type": "string", "description": "Start date for filtering" }, "enddate": { "type": "string", "description": "End date for filtering" }, "subject": { "type": "string", "description": "The subject value" }, "hours": { "type": "number", "description": "The hours value" }, "dailyrecurrencepattern": { "type": "integer", "description": "The dailyrecurrencepattern value" }, "dailyrecurrencedays": { "type": "integer", "description": "The dailyrecurrencedays value" }, "weeklyrecurrenceweeks": { "type": "integer", "description": "The weeklyrecurrenceweeks value" }, "endafteramount": { "type": "integer", "description": "The endafteramount value" }, "rangeofrecurrence": { "type": "integer", "description": "The rangeofrecurrence value" }, "requesttype": { "type": "integer", "description": "The requesttype value" }, "recurrencepattern": { "type": "integer", "description": "The recurrencepattern value" }, "agentid": { "type": "integer", "description": "The agentid value" }, "monthlyrecurrencepattern": { "type": "integer", "description": "The monthlyrecurrencepattern value" }, "yearlyrecurrencepattern": { "type": "integer", "description": "The yearlyrecurrencepattern value" }, "monthlyrecurrencespecificdate": { "type": "integer", "description": "The monthlyrecurrencespecificdate value" }, "monthlyrecurrencespecificdateinterval": { "type": "integer", "description": "The monthlyrecurrencespecificdateinterval value" }, "monthlyrecurrencespecificday": { "type": "integer", "description": "The monthlyrecurrencespecificday value" }, "monthlyrecurrencespecificdayofweek": { "type": "integer", "description": "The monthlyrecurrencespecificdayofweek value" }, "monthlyrecurrencespecificdayinterval": { "type": "integer", "description": "The monthlyrecurrencespecificdayinterval value" }, "yearlyrecurrencespecificdate": { "type": "integer", "description": "The yearlyrecurrencespecificdate value" }, "yearlyrecurrencespecificdatemonth": { "type": "integer", "description": "The yearlyrecurrencespecificdatemonth value" }, "yearlyrecurrencespecificdateinterval": { "type": "integer", "description": "The yearlyrecurrencespecificdateinterval value" }, "yearlyrecurrencespecificday": { "type": "integer", "description": "The yearlyrecurrencespecificday value" }, "yearlyrecurrencespecificdayofweek": { "type": "integer", "description": "The yearlyrecurrencespecificdayofweek value" }, "yearlyrecurrencespecificdaymonth": { "type": "integer", "description": "The yearlyrecurrencespecificdaymonth value" }, "yearlyrecurrencespecificdayinterval": { "type": "integer", "description": "The yearlyrecurrencespecificdayinterval value" }, "type": { "type": "integer", "description": "The type value" }, "uniqueid": { "type": "integer", "description": "The uniqueid value" }, "weeklyrecurrencestring": { "type": "string", "description": "The weeklyrecurrencestring value" }, "nextcreationdate": { "type": "string", "description": "The nextcreationdate value" }, "nextrundate": { "type": "string", "description": "The nextrundate value" }, "contract_schedule_plan": { "type": "array", "items": { "type": "object" }, "description": "Contract Schedule Plan" }, "weeklyrecurrenceamount": { "type": "array", "items": { "type": "object" }, "description": "The weeklyrecurrenceamount value" }, "_validateonly": { "type": "boolean", "description": "The validateonly value" }, "events": { "type": "array", "items": { "type": "object" }, "description": "The events value" }, "_warning": { "type": "string", "description": "The warning value" } } }, "scheduled_for_id": { "type": [ "integer", "null" ], "description": "Scheduled For Id" }, "schedulehandledtype": { "type": [ "integer", "null" ], "description": "The schedulehandledtype value" }, "shift_breaks": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer", "format": "int32", "description": "The id value" }, "event_type": { "type": "integer", "format": "int32", "description": "Event Type" }, "subject": { "type": "string", "description": "The subject value" }, "start_date": { "type": "string", "format": "date-time", "description": "Start date for filtering" }, "end_date": { "type": "string", "format": "date-time", "description": "End date for filtering" }, "timetaken": { "type": "number", "format": "double", "description": "The timetaken value" }, "agent_id": { "type": "integer", "format": "int32", "description": "Agent Id" }, "break_type": { "type": "integer", "format": "int32", "description": "Break Type" }, "break_note": { "type": "string", "description": "Break Note" }, "shift_apid": { "type": "integer", "format": "int32", "description": "Shift Apid" }, "ticket_id": { "type": "integer", "format": "int32", "description": "Ticket Id" }, "action_number": { "type": "integer", "format": "int32", "description": "Action Number" }, "action_invoice_number": { "type": "integer", "format": "int32", "description": "Action Invoice Number" }, "note": { "type": "string", "description": "The note value" }, "customer": { "type": "string", "description": "The customer value" }, "holiday_id": { "type": "integer", "format": "int32", "description": "Holiday Id" }, "charge_type_colour": { "type": "string", "description": "Charge Type Colour" }, "site_id": { "type": "integer", "format": "int32", "description": "Site Id" }, "user_name": { "type": "string", "description": "User Name" }, "charge_rate": { "type": "integer", "format": "int32", "description": "Charge Rate" }, "mileage": { "type": "integer", "format": "int32", "description": "The mileage value" }, "tickettype_id": { "type": "integer", "format": "int32", "description": "Tickettype Id" }, "lognewticket": { "type": "boolean", "description": "The lognewticket value" }, "client_id": { "type": "integer", "format": "int32", "description": "Client Id" }, "category1": { "type": "string", "description": "The category1 value" }, "category2": { "type": "string", "description": "The category2 value" }, "category3": { "type": "string", "description": "The category3 value" }, "category4": { "type": "string", "description": "The category4 value" }, "contract_id": { "type": "integer", "format": "int32", "description": "Contract Id" }, "agents": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "string" }, "name": { "type": "string" } } }, "description": "The agents value" }, "clear_end": { "type": "boolean", "description": "Clear End" }, "traveltime": { "type": "number", "format": "double", "description": "The traveltime value" }, "originalstartdate": { "type": "string", "format": "date-time", "description": "The originalstartdate value" }, "_warning": { "type": "string", "description": "The warning value" }, "charge_type_name": { "type": "string", "description": "Charge Type Name" }, "is_starting_break": { "type": "boolean", "description": "Is Starting Break" }, "is_ending_break": { "type": "boolean", "description": "Is Ending Break" }, "new_agent_status": { "type": "integer", "format": "int32", "description": "New Agent Status" } } }, "description": "Shift Breaks" }, "shift_team_id": { "type": [ "integer", "null" ], "description": "Shift Team Id" }, "shift_team_name": { "type": [ "string", "null" ], "description": "Shift Team Name" }, "shift_type_id": { "type": [ "integer", "null" ], "description": "Shift Type Id" }, "site_id": { "type": [ "integer", "null" ], "description": "Site Id" }, "site_name": { "type": [ "string", "null" ], "description": "Site Name" }, "start_date": { "type": [ "string", "null" ], "description": "Start date for filtering" }, "start_date_only": { "type": [ "string", "null" ], "description": "Start Date Only" }, "status": { "type": [ "integer", "null" ], "description": "The status value" }, "subject": { "type": [ "string", "null" ], "description": "The subject value" }, "team_id": { "type": [ "integer", "null" ], "description": "Team Id" }, "ticket_cf_update": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer", "format": "int32", "description": "The id value" }, "name": { "type": "string", "description": "The name value" }, "label": { "type": "string", "description": "The label value" }, "summary": { "type": "string", "description": "The summary value" }, "type": { "type": "integer", "format": "int32", "description": "The type value" }, "value": { "description": "The value value" }, "value_is_password_id": { "type": "boolean", "description": "Value Is Password Id" }, "display": { "type": "string", "description": "The display value" }, "characterlimit": { "type": "integer", "format": "int32", "description": "The characterlimit value" }, "characterlimittype": { "type": "integer", "format": "int32", "description": "The characterlimittype value" }, "inputtype": { "type": "integer", "format": "int32", "description": "The inputtype value" }, "copytochild": { "type": "boolean", "description": "The copytochild value" }, "copytoparent": { "type": "boolean", "description": "The copytoparent value" }, "searchable": { "type": "boolean", "description": "The searchable value" }, "ordervalues": { "type": "boolean", "description": "The ordervalues value" }, "ordervaluesby": { "type": "integer", "format": "int32", "description": "The ordervaluesby value" }, "database_lookup_id": { "type": "integer", "format": "int32", "description": "Database Lookup Id" }, "database_lookup_auto": { "type": "boolean", "description": "Database Lookup Auto" }, "database_lookup_triggers": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "lookup_profile_id": { "type": "integer" }, "lookup_profile_guid": { "type": "string" }, "field_id": { "type": "integer" }, "field_guid": { "type": "string" }, "field_name": { "type": "string" }, "required": { "type": "boolean" }, "_warning": { "type": "string" } } }, "description": "Database Lookup Triggers" }, "third_party_name": { "type": "string", "description": "Third Party Name" }, "extratype": { "type": "integer", "format": "int32", "description": "The extratype value" }, "copytochildonupdate": { "type": "boolean", "description": "The copytochildonupdate value" }, "copytograndchildonupdate": { "type": "boolean", "description": "The copytograndchildonupdate value" }, "copytoparentonupdate": { "type": "boolean", "description": "The copytoparentonupdate value" }, "hyperlink": { "type": "string", "description": "The hyperlink value" }, "usage": { "type": "integer", "format": "int32", "description": "The usage value" }, "linked_table_id": { "type": "integer", "format": "int32", "description": "Linked Table Id" }, "showondetailsscreen": { "type": "boolean", "description": "The showondetailsscreen value" }, "third_party_value": { "type": "string", "description": "Third Party Value" }, "custom_extra_table_id": { "type": "integer", "format": "int32", "description": "Custom Extra Table Id" }, "copytorelated": { "type": "boolean", "description": "The copytorelated value" }, "only_validate_on_creation": { "type": "boolean", "description": "Only Validate On Creation" }, "calculation": { "type": "string", "description": "The calculation value" }, "rounding": { "type": "integer", "format": "int32", "description": "The rounding value" }, "validation_reasons": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "string" }, "name": { "type": "string" } } }, "description": "Validation Reasons" }, "int_value_is_display": { "type": "boolean", "description": "Int Value Is Display" }, "regex": { "type": "string", "description": "The regex value" }, "onlyshowforagents": { "type": "boolean", "description": "The onlyshowforagents value" }, "is_horizontal": { "type": "boolean", "description": "Is Horizontal" }, "copied": { "type": "boolean", "description": "The copied value" }, "isencrypted": { "type": "boolean", "description": "The isencrypted value" }, "max_selection": { "type": "integer", "format": "int32", "description": "Max Selection" }, "guid": { "type": "string", "format": "uuid", "description": "The guid value" }, "selection_field_id": { "type": "integer", "format": "int32", "description": "Selection Field Id" }, "variable_format_1": { "type": "string", "description": "Variable Format 1" }, "variable_format_2": { "type": "string", "description": "Variable Format 2" }, "validation_data": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "fiid": { "type": "integer" }, "filinktoid": { "type": "integer" }, "validationtype": { "type": "integer" }, "askforreason": { "type": "boolean" }, "hours": { "type": "integer" }, "_warning": { "type": "string" }, "days": { "type": "integer" } } }, "description": "Validation Data" }, "database_lookup_input": { "type": "integer", "format": "int32", "description": "Database Lookup Input" }, "table_data_entry_type": { "type": "integer", "format": "int32", "description": "Table Data Entry Type" }, "showintable": { "type": "boolean", "description": "The showintable value" }, "table_height": { "type": "integer", "format": "int32", "description": "Table Height" }, "dont_delete_rows": { "type": "boolean", "description": "Dont Delete Rows" }, "table_matching_field": { "type": "integer", "format": "int32", "description": "Table Matching Field" }, "new_storage_method": { "type": "boolean", "description": "New Storage Method" }, "where_sql": { "type": "string", "description": "Where Sql" }, "load_type": { "type": "integer", "format": "int32", "description": "Load Type" }, "add_rows": { "type": "boolean", "description": "Add Rows" }, "delete_these_rows": { "type": "array", "items": { "type": "integer" }, "description": "Delete These Rows" }, "showinpool": { "type": "boolean", "description": "The showinpool value" }, "allow_pool_override": { "type": "boolean", "description": "Allow Pool Override" }, "details_column_group": { "type": "integer", "format": "int32", "description": "Details Column Group" }, "add_row_per_value": { "type": "boolean", "description": "Add Row Per Value" }, "store_in_fielddata": { "type": "boolean", "description": "Store In Fielddata" }, "first_value_default": { "type": "boolean", "description": "First Value Default" }, "copytoparentnewticket": { "type": "boolean", "description": "The copytoparentnewticket value" } } }, "description": "Ticket Cf Update" }, "ticket_emailaddress": { "type": [ "string", "null" ], "description": "Ticket Emailaddress" }, "ticket_id": { "type": [ "integer", "null" ], "description": "Ticket Id" }, "ticket_phonenumber": { "type": [ "string", "null" ], "description": "Ticket Phonenumber" }, "tolist": { "type": [ "string", "null" ], "description": "The tolist value" }, "toll_number": { "type": [ "string", "null" ], "description": "Toll Number" }, "type": { "type": [ "integer", "null" ], "description": "The type value" }, "update_ticket_status": { "type": [ "integer", "null" ], "description": "Update Ticket Status" }, "user_id": { "type": [ "integer", "null" ], "description": "User Id" }, "user_name": { "type": [ "string", "null" ], "description": "User Name" }, "usermessagestatus": { "type": [ "integer", "null" ], "description": "The usermessagestatus value" }, "utcoffset": { "type": [ "number", "null" ], "description": "The utcoffset value" } }, "required": [ "PCID" ] } ``` *** ## haloitsm\_operations\_create\_appointment POST /Appointment **Parameters:** | Parameter | Type | Required | Default | Description | | --------- | --------- | -------- | ------- | ------------ | | `body` | object\[] | No | — | Request body | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "body": { "type": "array", "items": { "type": "object", "properties": { "agents": { "type": "array", "items": { "type": "object", "properties": { "sites": { "type": "array" }, "id": { "type": "integer" }, "name": { "type": "string" }, "onlinestatus_actual": { "type": "integer" }, "onlinestatus": { "type": "integer" }, "is_online": { "type": "boolean" }, "lastonline": { "type": "string" }, "team": { "type": "string" }, "isdisabled": { "type": "boolean" }, "email": { "type": "string" }, "ad": { "type": "string" }, "lastlogindate": { "type": "string" }, "agentphotopath": { "type": "string" }, "initials": { "type": "string" }, "firstname": { "type": "string" }, "surname": { "type": "string" }, "colour": { "type": "string" }, "jobtitle": { "type": "string" }, "sms": { "type": "string" }, "extensionnumber": { "type": "string" }, "ticket_count": { "type": "integer" }, "is_agent": { "type": "boolean" }, "one_client": { "type": "integer" }, "teams": { "type": "array" }, "departments": { "type": "array" }, "clients": { "type": "array" }, "tickettypes": { "type": "array" }, "qualifications": { "type": "array" }, "qualification_weighting": { "type": "integer" }, "qualified": { "type": "boolean" }, "role_list": { "type": "string" }, "current_action_type": { "type": "string" }, "current_action_name": { "type": "string" }, "assettypes": { "type": "array" }, "googleemail": { "type": "string" }, "linemanager": { "type": "integer" }, "linemanager_name": { "type": "string" }, "inboxes": { "type": "integer" }, "exchange_authorized": { "type": "boolean" }, "exchange_account": { "type": "string" }, "sentinel_authorized": { "type": "boolean" }, "licence_type": { "type": "integer" }, "named_licences_in_use": { "type": "integer" }, "concurrent_licences_in_use": { "type": "integer" }, "concurrent_agent_total": { "type": "integer" }, "google_mail_authorized": { "type": "boolean" }, "inbox_clientid": { "type": "string" }, "isapiagent": { "type": "boolean" }, "splashtop_authorized": { "type": "boolean" }, "gotoresolve_authorized": { "type": "boolean" }, "datecreated": { "type": "string" }, "password": { "type": "string" }, "lunchbreak": { "type": "number" }, "agentphotodata": { "type": "string" }, "pagesize": { "type": "integer" }, "signature": { "type": "string" }, "default_filter_id_tickets": { "type": "integer" }, "default_filter_name_tickets": { "type": "string" }, "default_columns_id_tickets": { "type": "integer" }, "default_columns_name_tickets": { "type": "string" }, "default_view_tickets": { "type": "string" }, "default_view_tickets_selectedid": { "type": "integer" }, "default_view_tickets_selectedname": { "type": "string" }, "default_filter_id_opps": { "type": "integer" }, "default_filter_name_opps": { "type": "string" }, "default_columns_id_opps": { "type": "integer" }, "default_columns_name_opps": { "type": "string" }, "default_view_opps": { "type": "string" }, "default_view_opps_selectedid": { "type": "integer" }, "default_view_opps_selectedname": { "type": "string" }, "default_action_view": { "type": "string" }, "default_action_display": { "type": "integer" }, "default_feed_view": { "type": "string" }, "ticket_preview_mode": { "type": "integer" }, "default_ticket_preview_size": { "type": "integer" }, "tree_display_mode": { "type": "integer" }, "halo_tab_pref": { "type": "integer" }, "list_type": { "type": "integer" }, "navmenu_mode": { "type": "integer" }, "default_calendar_view": { "type": "string" }, "calendar_options": { "type": "string" }, "search_options": { "type": "string" }, "newtabpref": { "type": "integer" }, "theme": { "type": "string" }, "theme_revert": { "type": "string" }, "language_id": { "type": "integer" }, "language_name": { "type": "string" }, "app_colour": { "type": "string" }, "app_colour_type": { "type": "integer" }, "nav_colour": { "type": "string" }, "nav_colour_type": { "type": "integer" }, "nav_display_mode": { "type": "integer" }, "enablehighcontrast": { "type": "boolean" }, "actionscreen_display_type": { "type": "integer" }, "homescreenchartid": { "type": "integer" }, "homescreenchartname": { "type": "string" }, "homescreenchartpublishedid": { "type": "string" }, "homescreendashboardid": { "type": "integer" }, "homescreendashboardname": { "type": "string" }, "sidemenudashboardid": { "type": "integer" }, "sidemenudashboardname": { "type": "string" }, "clientdetails_layout_id": { "type": "integer" }, "clientdetails_layout_name": { "type": "string" }, "nav_layout_id": { "type": "integer" }, "nav_layout_name": { "type": "string" }, "sendowneremails": { "type": "boolean" }, "warnifnoscan": { "type": "boolean" }, "dontemailmeifiloggedit": { "type": "boolean" }, "workhour_start": { "type": "number" }, "workhour_end": { "type": "number" }, "activedirectory_dn": { "type": "string" }, "third_party_guid": { "type": "string" }, "roles": { "type": "array" }, "add_roles": { "type": "array" }, "claims": { "type": "array" }, "department": { "type": "string" }, "_is_a_departmentmanager": { "type": "boolean" }, "_is_a_teammanager": { "type": "boolean" }, "access_control": { "type": "array" }, "twofactor_enabled": { "type": "boolean" }, "_isnew": { "type": "boolean" }, "adconnection": { "type": "integer" }, "useadlogin": { "type": "integer" }, "container_dn": { "type": "string" }, "notifications": { "type": "array" }, "notifications_personal": { "type": "array" }, "emailconfirmed": { "type": "boolean" }, "accountconfirmed": { "type": "boolean" }, "isinvite": { "type": "boolean" }, "is_sales": { "type": "boolean" }, "_getlogmeinid": { "type": "boolean" }, "_isimport": { "type": "boolean" }, "_importtype": { "type": "string" }, "_importtoken": { "type": "string" }, "beyondtrust_name": { "type": "string" }, "azure_roleid": { "type": "integer" }, "customfields": { "type": "array" }, "chargerates": { "type": "array" }, "warnifnoscan_integrator": { "type": "boolean" }, "warnifnoscan_integrator_hours": { "type": "integer" }, "orion_username": { "type": "string" }, "orion_password": { "type": "string" }, "ncentral_username": { "type": "string" }, "soc_username": { "type": "string" }, "autotaskid": { "type": "integer" }, "oktaid": { "type": "string" }, "okta_status": { "type": "string" }, "new_ncentral_key": { "type": "string" }, "pomincostforapprovaltype": { "type": "integer" }, "pomincostforapproval": { "type": "number" }, "quotemarginforapprovaltype": { "type": "integer" }, "quotemarginforapproval": { "type": "number" }, "new_orion_password": { "type": "string" }, "orion_access": { "type": "boolean" }, "new_method": { "type": "boolean" }, "exchange_token_expiry": { "type": "string" }, "exchange_redirect": { "type": "string" }, "_getoauthtoken": { "type": "boolean" }, "oauth_code": { "type": "string" }, "oauth_code_verifier": { "type": "string" }, "oauth_redirect": { "type": "string" }, "oauth_type": { "type": "string" }, "oauth_state": { "type": "string" }, "new_access_token": { "type": "string" }, "new_token_type": { "type": "string" }, "new_refresh_token": { "type": "string" }, "_disconnectintegration": { "type": "string" }, "sentinel_token_expiry": { "type": "string" }, "sentinel_redirect": { "type": "string" }, "default_columns_id_assets": { "type": "integer" }, "Oo_name": { "type": "string" }, "_warning": { "type": "string" }, "isagentdetails": { "type": "boolean" }, "excludefromresourcebooking": { "type": "boolean" }, "delegation_activated": { "type": "boolean" }, "delegation_timebased": { "type": "boolean" }, "delegation_start": { "type": "string" }, "delegation_end": { "type": "string" }, "delegation_user_id": { "type": "integer" }, "delegation_user_name": { "type": "string" }, "_reassign_all_accounts_to_agent": { "type": "integer" }, "_kick": { "type": "boolean" }, "_revoke_tokens": { "type": "boolean" }, "authenticatorapp_configured": { "type": "boolean" }, "_revoke_authenticatorapp": { "type": "boolean" }, "ispasswordreset": { "type": "boolean" }, "graph_host": { "type": "string" }, "linked_halo_url": { "type": "string" }, "holiday_allowance": { "type": "number" }, "agent_holiday_allowances": { "type": "array" }, "remaining_holiday_allowance": { "type": "number" }, "_isbatch": { "type": "boolean" }, "import_photo": { "type": "boolean" }, "travelrate": { "type": "integer" }, "github_username": { "type": "string" }, "_signature_id": { "type": "string" }, "_signature": { "type": "string" }, "is_admin": { "type": "boolean" }, "ac_tickettypes": { "type": "array" }, "ac_approvals": { "type": "array" }, "ac_rules": { "type": "array" }, "ac_cannedtext": { "type": "array" }, "ac_customfields": { "type": "array" }, "ac_customtables": { "type": "array" }, "ac_dashboards": { "type": "array" }, "ac_workflows": { "type": "array" }, "ac_roles": { "type": "array" }, "ac_slas": { "type": "array" }, "ac_templates": { "type": "array" }, "ac_outcomes": { "type": "array" }, "ac_workdays": { "type": "array" }, "ac_emailtemplates": { "type": "array" }, "ac_messagegroups": { "type": "array" }, "ac_reportgroups": { "type": "array" }, "ac_fieldgroups": { "type": "array" }, "ac_languagepacks": { "type": "array" }, "ac_itemgroups": { "type": "array" }, "ac_reports": { "type": "array" }, "ac_datasources": { "type": "array" }, "ac_compositereports": { "type": "array" }, "default_columns_id_clients": { "type": "integer" }, "default_view_clients_selectedname": { "type": "string" }, "default_view_assets_selectedname": { "type": "string" }, "_do_reassign01": { "type": "boolean" }, "check_reassign01": { "type": "boolean" }, "_do_reassignteam01": { "type": "boolean" }, "_force": { "type": "boolean" }, "default_view_customers_selectedid": { "type": "integer" }, "default_view_customers_selectedname": { "type": "string" }, "default_view_users_selectedid": { "type": "integer" }, "default_view_users_selectedname": { "type": "string" }, "default_columns_id_contracts": { "type": "integer" }, "default_view_contracts_selectedname": { "type": "string" }, "default_columns_id_sites": { "type": "integer" }, "default_columns_sites_selectedname": { "type": "string" }, "default_columns_id_users": { "type": "integer" }, "default_columns_users_selectedname": { "type": "string" }, "pagerduty_email": { "type": "string" }, "ac_assettypes": { "type": "array" }, "ac_assetgroups": { "type": "array" }, "ac_servicecategories": { "type": "array" }, "ac_services": { "type": "array" }, "ac_suppliers": { "type": "array" }, "ac_suppliercontracts": { "type": "array" }, "last_modified": { "type": "string" }, "jira_instance": { "type": "integer" }, "jira_instance_name": { "type": "string" }, "pref_notification_sound": { "type": "integer" }, "pref_chat_sound": { "type": "integer" }, "default_columns_id_supplier_contracts": { "type": "integer" }, "default_view_supplier_contracts_selectedname": { "type": "string" }, "default_view_assets": { "type": "string" }, "default_view_assets_selectedid": { "type": "integer" }, "default_view_assets_selectedid_name": { "type": "string" }, "matching_value": { "type": "string" }, "sqlimport_id": { "type": "integer" }, "splashtop_url": { "type": "string" }, "splashtop_token_expiry": { "type": "string" }, "default_splashtop_channelname": { "type": "string" }, "splashtop_channel": { "type": "object" }, "ac_chatprofiles": { "type": "array" }, "ac_faqlists": { "type": "array" }, "allow_automatic_call_scripts": { "type": "boolean" }, "gotoresolve_token_expiry": { "type": "string" }, "ac_devices": { "type": "array" }, "azure_connectionid": { "type": "integer" }, "allow_presence_notifications": { "type": "boolean" }, "azure_tenant_id": { "type": "string" }, "azure_client_id": { "type": "string" }, "presence_subscription": { "type": "object" }, "default_columns_id_supplier": { "type": "integer" }, "default_columns_supplier_selectedname": { "type": "string" }, "default_view_suppliers_selectedid": { "type": "integer" }, "default_view_suppliers_selectedname": { "type": "string" }, "linked_user_client_id": { "type": "integer" }, "contractdetails_layout_id": { "type": "integer" }, "contractdetails_layout_name": { "type": "string" }, "default_action_date_display": { "type": "integer" }, "signature_image": { "type": "string" }, "exclude_from_automatic_assigning": { "type": "boolean" }, "userdetails_layout_id": { "type": "integer" }, "userdetails_layout_name": { "type": "string" }, "guid": { "type": "string" }, "calendar_options_multi": { "type": "array" }, "ac_databaselookups": { "type": "array" }, "default_columns_id_pos": { "type": "integer" }, "default_view_pos_selectedname": { "type": "string" }, "sitedetails_layout_id": { "type": "integer" }, "sitedetails_layout_name": { "type": "string" }, "enable_teams_shifts": { "type": "boolean" }, "warnif_incomplete_ts": { "type": "boolean" }, "warnif_incomplete_ts_manager": { "type": "boolean" }, "incomplete_ts_threshold": { "type": "integer" }, "incomplete_ts_sendtime": { "type": "string" }, "incomplete_ts_lastcreated": { "type": "string" }, "ac_notifications": { "type": "array" }, "load_balance_agent_limits": { "type": "array" }, "federated_identity_id": { "type": "string" }, "ac_columnprofiles": { "type": "array" }, "ac_lists": { "type": "array" }, "ac_filterprofiles": { "type": "array" }, "new_ac_agent": { "type": "integer" }, "new_ac_role": { "type": "integer" }, "import_details_id": { "type": "integer" }, "import_mapping_id": { "type": "integer" }, "new_external_link": { "type": "object" }, "_match_thirdparty_id": { "type": "string" }, "_match_additional_id": { "type": "string" }, "_match_integration_id": { "type": "integer" }, "_match_integration_name": { "type": "string" }, "default_columns_id_sos": { "type": "integer" }, "default_view_sos_selectedname": { "type": "string" }, "default_columns_id_quotes": { "type": "integer" }, "default_view_quotes_selectedname": { "type": "string" }, "default_columns_id_invoices": { "type": "integer" }, "default_view_invoices_selectedname": { "type": "string" }, "default_columns_id_rinvoices": { "type": "integer" }, "default_view_rinvoices_selectedname": { "type": "string" }, "ac_webhooks": { "type": "array" }, "ac_customintegrations": { "type": "array" }, "ac_azuread": { "type": "array" }, "ac_pdftemplates": { "type": "array" }, "ac_assetfields": { "type": "array" }, "_isclone": { "type": "boolean" }, "orion_key_vault_secret_name": { "type": "string" }, "gotoresolve_redirect_uri": { "type": "string" }, "splashtop_redirect_uri": { "type": "string" }, "agent_cost_tracking": { "type": "array" }, "ac_softwareproducts": { "type": "array" }, "agent_integration_credentials": { "type": "array" }, "ac_folders": { "type": "array" }, "ac_qualifications": { "type": "array" }, "contact_pref1": { "type": "integer" }, "contact_pref2": { "type": "integer" }, "contact_pref3": { "type": "integer" }, "_is_a_teamleader": { "type": "boolean" }, "ac_custombuttons": { "type": "array" }, "isagentconfig": { "type": "boolean" }, "sailpoint_role_association": { "type": "string" }, "default_columns_id_accounts": { "type": "integer" }, "default_columns_accounts_selectedname": { "type": "string" }, "default_columns_id_prospects": { "type": "integer" }, "default_columns_prospects_selectedname": { "type": "string" }, "ac_customtabs": { "type": "array" }, "_disable_extra_matching": { "type": "boolean" }, "ac_dashboardtab": { "type": "array" }, "use": { "type": "string" }, "assetfields": { "type": "array" }, "unamecustomfields": { "type": "array" }, "unameappointmenttypes": { "type": "array" }, "_canupdate": { "type": "boolean" }, "_canupdate_moreinfo": { "type": "boolean" }, "logmeinid": { "type": "string" }, "allowbeyondtrustinvites": { "type": "boolean" }, "jira_id": { "type": "string" }, "namewithinactive": { "type": "string" }, "apptsync": { "type": "integer" }, "okta_id": { "type": "string" }, "sailpoint_id": { "type": "string" }, "enableshifts": { "type": "boolean" }, "sendemailerrors": { "type": "boolean" }, "uname_usercustomfields": { "type": "array" }, "can_approve_purchaseorder": { "type": "boolean" }, "can_approve_quote": { "type": "boolean" }, "can_approve_invoice": { "type": "boolean" }, "default_splashtop_channel": { "type": "integer" }, "workday_id": { "type": "integer" }, "workday_name": { "type": "string" }, "workday_timezone": { "type": "string" }, "timezone": { "type": "string" }, "costprice": { "type": "number" }, "chargerate": { "type": "integer" }, "first_role_id": { "type": "string" }, "in_queried_team": { "type": "boolean" }, "guid_string": { "type": "string" }, "timesheet_approver": { "type": "integer" }, "is_member_of_all_departments": { "type": "boolean" } } }, "description": "The agents value" }, "collection_id": { "type": "string", "format": "uuid", "description": "Collection Id" }, "appointment_type_id": { "type": "integer", "format": "int32", "description": "Appointment Type Id" }, "confirmed": { "type": "boolean", "description": "The confirmed value" }, "exchangestartdate": { "type": "string", "format": "date-time", "description": "The exchangestartdate value" }, "exchangeenddate": { "type": "string", "format": "date-time", "description": "The exchangeenddate value" }, "exchangemailboxfqdn": { "type": "string", "description": "The exchangemailboxfqdn value" }, "status": { "type": "integer", "format": "int32", "description": "The status value" }, "messagestatus": { "type": "integer", "format": "int32", "description": "The messagestatus value" }, "agent_status": { "type": "integer", "format": "int32", "description": "Agent Status" }, "note": { "type": "string", "description": "The note value" }, "note_html": { "type": "string", "description": "Note Html" }, "betweenstart": { "type": "string", "format": "date-time", "description": "The betweenstart value" }, "betweenend": { "type": "string", "format": "date-time", "description": "The betweenend value" }, "tolist": { "type": "string", "description": "The tolist value" }, "cclist": { "type": "string", "description": "The cclist value" }, "bcclist": { "type": "string", "description": "The bcclist value" }, "usermessagestatus": { "type": "integer", "format": "int32", "description": "The usermessagestatus value" }, "reminderminutes": { "type": "integer", "format": "int32", "description": "The reminderminutes value" }, "reminderstatus": { "type": "integer", "format": "int32", "description": "The reminderstatus value" }, "reminderdate": { "type": "string", "format": "date-time", "description": "The reminderdate value" }, "complete_note": { "type": "string", "description": "Complete Note" }, "complete_notehtml": { "type": "string", "description": "Complete Notehtml" }, "fromcompletedapid": { "type": "integer", "format": "int32", "description": "The fromcompletedapid value" }, "complete_date": { "type": "string", "format": "date-time", "description": "Complete Date" }, "complete_agent_id": { "type": "integer", "format": "int32", "description": "Complete Agent Id" }, "offhold": { "type": "boolean", "description": "The offhold value" }, "changedinnhd": { "type": "boolean", "description": "The changedinnhd value" }, "estimate": { "type": "number", "format": "double", "description": "The estimate value" }, "meetingtype": { "type": "integer", "format": "int32", "description": "The meetingtype value" }, "commisionable": { "type": "boolean", "description": "The commisionable value" }, "invitesent": { "type": "integer", "format": "int32", "description": "The invitesent value" }, "cspid": { "type": "integer", "format": "int32", "description": "The cspid value" }, "inform_agents": { "type": "boolean", "description": "Inform Agents" }, "inform_user": { "type": "boolean", "description": "Inform User" }, "_force": { "type": "boolean", "description": "The force value" }, "add_followup_appointment": { "type": "boolean", "description": "Add Followup Appointment" }, "add_followup_task": { "type": "boolean", "description": "Add Followup Task" }, "followup_subject": { "type": "string", "description": "Followup Subject" }, "followup_start_date": { "type": "string", "format": "date-time", "description": "Followup Start Date" }, "followup_end_date": { "type": "string", "format": "date-time", "description": "Followup End Date" }, "followup_allday": { "type": "boolean", "description": "Followup Allday" }, "followup_inform_agents": { "type": "boolean", "description": "Followup Inform Agents" }, "followup_inform_user": { "type": "boolean", "description": "Followup Inform User" }, "followup_agents": { "type": "array", "items": { "type": "object", "properties": { "sites": { "type": "array" }, "id": { "type": "integer" }, "name": { "type": "string" }, "onlinestatus_actual": { "type": "integer" }, "onlinestatus": { "type": "integer" }, "is_online": { "type": "boolean" }, "lastonline": { "type": "string" }, "team": { "type": "string" }, "isdisabled": { "type": "boolean" }, "email": { "type": "string" }, "ad": { "type": "string" }, "lastlogindate": { "type": "string" }, "agentphotopath": { "type": "string" }, "initials": { "type": "string" }, "firstname": { "type": "string" }, "surname": { "type": "string" }, "colour": { "type": "string" }, "jobtitle": { "type": "string" }, "sms": { "type": "string" }, "extensionnumber": { "type": "string" }, "ticket_count": { "type": "integer" }, "is_agent": { "type": "boolean" }, "one_client": { "type": "integer" }, "teams": { "type": "array" }, "departments": { "type": "array" }, "clients": { "type": "array" }, "tickettypes": { "type": "array" }, "qualifications": { "type": "array" }, "qualification_weighting": { "type": "integer" }, "qualified": { "type": "boolean" }, "role_list": { "type": "string" }, "current_action_type": { "type": "string" }, "current_action_name": { "type": "string" }, "assettypes": { "type": "array" }, "googleemail": { "type": "string" }, "linemanager": { "type": "integer" }, "linemanager_name": { "type": "string" }, "inboxes": { "type": "integer" }, "exchange_authorized": { "type": "boolean" }, "exchange_account": { "type": "string" }, "sentinel_authorized": { "type": "boolean" }, "licence_type": { "type": "integer" }, "named_licences_in_use": { "type": "integer" }, "concurrent_licences_in_use": { "type": "integer" }, "concurrent_agent_total": { "type": "integer" }, "google_mail_authorized": { "type": "boolean" }, "inbox_clientid": { "type": "string" }, "isapiagent": { "type": "boolean" }, "splashtop_authorized": { "type": "boolean" }, "gotoresolve_authorized": { "type": "boolean" }, "datecreated": { "type": "string" }, "password": { "type": "string" }, "lunchbreak": { "type": "number" }, "agentphotodata": { "type": "string" }, "pagesize": { "type": "integer" }, "signature": { "type": "string" }, "default_filter_id_tickets": { "type": "integer" }, "default_filter_name_tickets": { "type": "string" }, "default_columns_id_tickets": { "type": "integer" }, "default_columns_name_tickets": { "type": "string" }, "default_view_tickets": { "type": "string" }, "default_view_tickets_selectedid": { "type": "integer" }, "default_view_tickets_selectedname": { "type": "string" }, "default_filter_id_opps": { "type": "integer" }, "default_filter_name_opps": { "type": "string" }, "default_columns_id_opps": { "type": "integer" }, "default_columns_name_opps": { "type": "string" }, "default_view_opps": { "type": "string" }, "default_view_opps_selectedid": { "type": "integer" }, "default_view_opps_selectedname": { "type": "string" }, "default_action_view": { "type": "string" }, "default_action_display": { "type": "integer" }, "default_feed_view": { "type": "string" }, "ticket_preview_mode": { "type": "integer" }, "default_ticket_preview_size": { "type": "integer" }, "tree_display_mode": { "type": "integer" }, "halo_tab_pref": { "type": "integer" }, "list_type": { "type": "integer" }, "navmenu_mode": { "type": "integer" }, "default_calendar_view": { "type": "string" }, "calendar_options": { "type": "string" }, "search_options": { "type": "string" }, "newtabpref": { "type": "integer" }, "theme": { "type": "string" }, "theme_revert": { "type": "string" }, "language_id": { "type": "integer" }, "language_name": { "type": "string" }, "app_colour": { "type": "string" }, "app_colour_type": { "type": "integer" }, "nav_colour": { "type": "string" }, "nav_colour_type": { "type": "integer" }, "nav_display_mode": { "type": "integer" }, "enablehighcontrast": { "type": "boolean" }, "actionscreen_display_type": { "type": "integer" }, "homescreenchartid": { "type": "integer" }, "homescreenchartname": { "type": "string" }, "homescreenchartpublishedid": { "type": "string" }, "homescreendashboardid": { "type": "integer" }, "homescreendashboardname": { "type": "string" }, "sidemenudashboardid": { "type": "integer" }, "sidemenudashboardname": { "type": "string" }, "clientdetails_layout_id": { "type": "integer" }, "clientdetails_layout_name": { "type": "string" }, "nav_layout_id": { "type": "integer" }, "nav_layout_name": { "type": "string" }, "sendowneremails": { "type": "boolean" }, "warnifnoscan": { "type": "boolean" }, "dontemailmeifiloggedit": { "type": "boolean" }, "workhour_start": { "type": "number" }, "workhour_end": { "type": "number" }, "activedirectory_dn": { "type": "string" }, "third_party_guid": { "type": "string" }, "roles": { "type": "array" }, "add_roles": { "type": "array" }, "claims": { "type": "array" }, "department": { "type": "string" }, "_is_a_departmentmanager": { "type": "boolean" }, "_is_a_teammanager": { "type": "boolean" }, "access_control": { "type": "array" }, "twofactor_enabled": { "type": "boolean" }, "_isnew": { "type": "boolean" }, "adconnection": { "type": "integer" }, "useadlogin": { "type": "integer" }, "container_dn": { "type": "string" }, "notifications": { "type": "array" }, "notifications_personal": { "type": "array" }, "emailconfirmed": { "type": "boolean" }, "accountconfirmed": { "type": "boolean" }, "isinvite": { "type": "boolean" }, "is_sales": { "type": "boolean" }, "_getlogmeinid": { "type": "boolean" }, "_isimport": { "type": "boolean" }, "_importtype": { "type": "string" }, "_importtoken": { "type": "string" }, "beyondtrust_name": { "type": "string" }, "azure_roleid": { "type": "integer" }, "customfields": { "type": "array" }, "chargerates": { "type": "array" }, "warnifnoscan_integrator": { "type": "boolean" }, "warnifnoscan_integrator_hours": { "type": "integer" }, "orion_username": { "type": "string" }, "orion_password": { "type": "string" }, "ncentral_username": { "type": "string" }, "soc_username": { "type": "string" }, "autotaskid": { "type": "integer" }, "oktaid": { "type": "string" }, "okta_status": { "type": "string" }, "new_ncentral_key": { "type": "string" }, "pomincostforapprovaltype": { "type": "integer" }, "pomincostforapproval": { "type": "number" }, "quotemarginforapprovaltype": { "type": "integer" }, "quotemarginforapproval": { "type": "number" }, "new_orion_password": { "type": "string" }, "orion_access": { "type": "boolean" }, "new_method": { "type": "boolean" }, "exchange_token_expiry": { "type": "string" }, "exchange_redirect": { "type": "string" }, "_getoauthtoken": { "type": "boolean" }, "oauth_code": { "type": "string" }, "oauth_code_verifier": { "type": "string" }, "oauth_redirect": { "type": "string" }, "oauth_type": { "type": "string" }, "oauth_state": { "type": "string" }, "new_access_token": { "type": "string" }, "new_token_type": { "type": "string" }, "new_refresh_token": { "type": "string" }, "_disconnectintegration": { "type": "string" }, "sentinel_token_expiry": { "type": "string" }, "sentinel_redirect": { "type": "string" }, "default_columns_id_assets": { "type": "integer" }, "Oo_name": { "type": "string" }, "_warning": { "type": "string" }, "isagentdetails": { "type": "boolean" }, "excludefromresourcebooking": { "type": "boolean" }, "delegation_activated": { "type": "boolean" }, "delegation_timebased": { "type": "boolean" }, "delegation_start": { "type": "string" }, "delegation_end": { "type": "string" }, "delegation_user_id": { "type": "integer" }, "delegation_user_name": { "type": "string" }, "_reassign_all_accounts_to_agent": { "type": "integer" }, "_kick": { "type": "boolean" }, "_revoke_tokens": { "type": "boolean" }, "authenticatorapp_configured": { "type": "boolean" }, "_revoke_authenticatorapp": { "type": "boolean" }, "ispasswordreset": { "type": "boolean" }, "graph_host": { "type": "string" }, "linked_halo_url": { "type": "string" }, "holiday_allowance": { "type": "number" }, "agent_holiday_allowances": { "type": "array" }, "remaining_holiday_allowance": { "type": "number" }, "_isbatch": { "type": "boolean" }, "import_photo": { "type": "boolean" }, "travelrate": { "type": "integer" }, "github_username": { "type": "string" }, "_signature_id": { "type": "string" }, "_signature": { "type": "string" }, "is_admin": { "type": "boolean" }, "ac_tickettypes": { "type": "array" }, "ac_approvals": { "type": "array" }, "ac_rules": { "type": "array" }, "ac_cannedtext": { "type": "array" }, "ac_customfields": { "type": "array" }, "ac_customtables": { "type": "array" }, "ac_dashboards": { "type": "array" }, "ac_workflows": { "type": "array" }, "ac_roles": { "type": "array" }, "ac_slas": { "type": "array" }, "ac_templates": { "type": "array" }, "ac_outcomes": { "type": "array" }, "ac_workdays": { "type": "array" }, "ac_emailtemplates": { "type": "array" }, "ac_messagegroups": { "type": "array" }, "ac_reportgroups": { "type": "array" }, "ac_fieldgroups": { "type": "array" }, "ac_languagepacks": { "type": "array" }, "ac_itemgroups": { "type": "array" }, "ac_reports": { "type": "array" }, "ac_datasources": { "type": "array" }, "ac_compositereports": { "type": "array" }, "default_columns_id_clients": { "type": "integer" }, "default_view_clients_selectedname": { "type": "string" }, "default_view_assets_selectedname": { "type": "string" }, "_do_reassign01": { "type": "boolean" }, "check_reassign01": { "type": "boolean" }, "_do_reassignteam01": { "type": "boolean" }, "_force": { "type": "boolean" }, "default_view_customers_selectedid": { "type": "integer" }, "default_view_customers_selectedname": { "type": "string" }, "default_view_users_selectedid": { "type": "integer" }, "default_view_users_selectedname": { "type": "string" }, "default_columns_id_contracts": { "type": "integer" }, "default_view_contracts_selectedname": { "type": "string" }, "default_columns_id_sites": { "type": "integer" }, "default_columns_sites_selectedname": { "type": "string" }, "default_columns_id_users": { "type": "integer" }, "default_columns_users_selectedname": { "type": "string" }, "pagerduty_email": { "type": "string" }, "ac_assettypes": { "type": "array" }, "ac_assetgroups": { "type": "array" }, "ac_servicecategories": { "type": "array" }, "ac_services": { "type": "array" }, "ac_suppliers": { "type": "array" }, "ac_suppliercontracts": { "type": "array" }, "last_modified": { "type": "string" }, "jira_instance": { "type": "integer" }, "jira_instance_name": { "type": "string" }, "pref_notification_sound": { "type": "integer" }, "pref_chat_sound": { "type": "integer" }, "default_columns_id_supplier_contracts": { "type": "integer" }, "default_view_supplier_contracts_selectedname": { "type": "string" }, "default_view_assets": { "type": "string" }, "default_view_assets_selectedid": { "type": "integer" }, "default_view_assets_selectedid_name": { "type": "string" }, "matching_value": { "type": "string" }, "sqlimport_id": { "type": "integer" }, "splashtop_url": { "type": "string" }, "splashtop_token_expiry": { "type": "string" }, "default_splashtop_channelname": { "type": "string" }, "splashtop_channel": { "type": "object" }, "ac_chatprofiles": { "type": "array" }, "ac_faqlists": { "type": "array" }, "allow_automatic_call_scripts": { "type": "boolean" }, "gotoresolve_token_expiry": { "type": "string" }, "ac_devices": { "type": "array" }, "azure_connectionid": { "type": "integer" }, "allow_presence_notifications": { "type": "boolean" }, "azure_tenant_id": { "type": "string" }, "azure_client_id": { "type": "string" }, "presence_subscription": { "type": "object" }, "default_columns_id_supplier": { "type": "integer" }, "default_columns_supplier_selectedname": { "type": "string" }, "default_view_suppliers_selectedid": { "type": "integer" }, "default_view_suppliers_selectedname": { "type": "string" }, "linked_user_client_id": { "type": "integer" }, "contractdetails_layout_id": { "type": "integer" }, "contractdetails_layout_name": { "type": "string" }, "default_action_date_display": { "type": "integer" }, "signature_image": { "type": "string" }, "exclude_from_automatic_assigning": { "type": "boolean" }, "userdetails_layout_id": { "type": "integer" }, "userdetails_layout_name": { "type": "string" }, "guid": { "type": "string" }, "calendar_options_multi": { "type": "array" }, "ac_databaselookups": { "type": "array" }, "default_columns_id_pos": { "type": "integer" }, "default_view_pos_selectedname": { "type": "string" }, "sitedetails_layout_id": { "type": "integer" }, "sitedetails_layout_name": { "type": "string" }, "enable_teams_shifts": { "type": "boolean" }, "warnif_incomplete_ts": { "type": "boolean" }, "warnif_incomplete_ts_manager": { "type": "boolean" }, "incomplete_ts_threshold": { "type": "integer" }, "incomplete_ts_sendtime": { "type": "string" }, "incomplete_ts_lastcreated": { "type": "string" }, "ac_notifications": { "type": "array" }, "load_balance_agent_limits": { "type": "array" }, "federated_identity_id": { "type": "string" }, "ac_columnprofiles": { "type": "array" }, "ac_lists": { "type": "array" }, "ac_filterprofiles": { "type": "array" }, "new_ac_agent": { "type": "integer" }, "new_ac_role": { "type": "integer" }, "import_details_id": { "type": "integer" }, "import_mapping_id": { "type": "integer" }, "new_external_link": { "type": "object" }, "_match_thirdparty_id": { "type": "string" }, "_match_additional_id": { "type": "string" }, "_match_integration_id": { "type": "integer" }, "_match_integration_name": { "type": "string" }, "default_columns_id_sos": { "type": "integer" }, "default_view_sos_selectedname": { "type": "string" }, "default_columns_id_quotes": { "type": "integer" }, "default_view_quotes_selectedname": { "type": "string" }, "default_columns_id_invoices": { "type": "integer" }, "default_view_invoices_selectedname": { "type": "string" }, "default_columns_id_rinvoices": { "type": "integer" }, "default_view_rinvoices_selectedname": { "type": "string" }, "ac_webhooks": { "type": "array" }, "ac_customintegrations": { "type": "array" }, "ac_azuread": { "type": "array" }, "ac_pdftemplates": { "type": "array" }, "ac_assetfields": { "type": "array" }, "_isclone": { "type": "boolean" }, "orion_key_vault_secret_name": { "type": "string" }, "gotoresolve_redirect_uri": { "type": "string" }, "splashtop_redirect_uri": { "type": "string" }, "agent_cost_tracking": { "type": "array" }, "ac_softwareproducts": { "type": "array" }, "agent_integration_credentials": { "type": "array" }, "ac_folders": { "type": "array" }, "ac_qualifications": { "type": "array" }, "contact_pref1": { "type": "integer" }, "contact_pref2": { "type": "integer" }, "contact_pref3": { "type": "integer" }, "_is_a_teamleader": { "type": "boolean" }, "ac_custombuttons": { "type": "array" }, "isagentconfig": { "type": "boolean" }, "sailpoint_role_association": { "type": "string" }, "default_columns_id_accounts": { "type": "integer" }, "default_columns_accounts_selectedname": { "type": "string" }, "default_columns_id_prospects": { "type": "integer" }, "default_columns_prospects_selectedname": { "type": "string" }, "ac_customtabs": { "type": "array" }, "_disable_extra_matching": { "type": "boolean" }, "ac_dashboardtab": { "type": "array" }, "use": { "type": "string" }, "assetfields": { "type": "array" }, "unamecustomfields": { "type": "array" }, "unameappointmenttypes": { "type": "array" }, "_canupdate": { "type": "boolean" }, "_canupdate_moreinfo": { "type": "boolean" }, "logmeinid": { "type": "string" }, "allowbeyondtrustinvites": { "type": "boolean" }, "jira_id": { "type": "string" }, "namewithinactive": { "type": "string" }, "apptsync": { "type": "integer" }, "okta_id": { "type": "string" }, "sailpoint_id": { "type": "string" }, "enableshifts": { "type": "boolean" }, "sendemailerrors": { "type": "boolean" }, "uname_usercustomfields": { "type": "array" }, "can_approve_purchaseorder": { "type": "boolean" }, "can_approve_quote": { "type": "boolean" }, "can_approve_invoice": { "type": "boolean" }, "default_splashtop_channel": { "type": "integer" }, "workday_id": { "type": "integer" }, "workday_name": { "type": "string" }, "workday_timezone": { "type": "string" }, "timezone": { "type": "string" }, "costprice": { "type": "number" }, "chargerate": { "type": "integer" }, "first_role_id": { "type": "string" }, "in_queried_team": { "type": "boolean" }, "guid_string": { "type": "string" }, "timesheet_approver": { "type": "integer" }, "is_member_of_all_departments": { "type": "boolean" } } }, "description": "Followup Agents" }, "followup_user_id": { "type": "integer", "format": "int32", "description": "Followup User Id" }, "followup_is_private": { "type": "boolean", "description": "Followup Is Private" }, "followup_reminderminutes": { "type": "integer", "format": "int32", "description": "Followup Reminderminutes" }, "followup_agent_status": { "type": "integer", "format": "int32", "description": "Followup Agent Status" }, "followup_date": { "type": "string", "format": "date-time", "description": "Followup Date" }, "followup_note": { "type": "string", "description": "Followup Note" }, "followup_note_html": { "type": "string", "description": "Followup Note Html" }, "followup_id": { "type": "integer", "format": "int32", "description": "Followup Id" }, "followup_appointmenttype_id": { "type": "integer", "format": "int32", "description": "Followup Appointmenttype Id" }, "reassign_ticket": { "type": "boolean", "description": "Reassign Ticket" }, "contact_emailaddress": { "type": "string", "description": "Contact Emailaddress" }, "contact_phonenumber": { "type": "string", "description": "Contact Phonenumber" }, "appointment_hours": { "type": "number", "format": "double", "description": "Appointment Hours" }, "appointment_work_hours": { "type": "number", "format": "double", "description": "Appointment Work Hours" }, "complete_timetaken": { "type": "number", "format": "double", "description": "Complete Timetaken" }, "contact_address": { "type": "object", "description": "Contact Address" }, "outcomes": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "guid": { "type": "string" }, "intent": { "type": "string" }, "outcome": { "type": "string" }, "buttonname": { "type": "string" }, "labellong": { "type": "string" }, "colour": { "type": "string" }, "sequence": { "type": "integer" }, "hidden": { "type": "boolean" }, "systemid": { "type": "integer" }, "dontshowscreen": { "type": "boolean" }, "respondtype": { "type": "integer" }, "update_parent_attachment_type": { "type": "integer" }, "sendemail": { "type": "integer" }, "sendsms": { "type": "integer" }, "actionvisibility": { "type": "boolean" }, "child_template_id": { "type": "integer" }, "createchildticketortemplate": { "type": "integer" }, "child_ticket_type_id": { "type": "integer" }, "tfstype": { "type": "string" }, "icon": { "type": "string" }, "actiongroup": { "type": "integer" }, "colour_type": { "type": "integer" }, "child_template_guid": { "type": "string" }, "child_ticket_type_guid": { "type": "string" }, "newstatus": { "type": "integer" }, "newstatus_guid": { "type": "string" }, "slaholdischecked": { "type": "boolean" }, "userdesc": { "type": "string" }, "emailtemplate_id": { "type": "integer" }, "emailtemplate_guid": { "type": "string" }, "emailtemplate_name": { "type": "string" }, "slareleaseischecked": { "type": "boolean" }, "chargerate": { "type": "integer" }, "defaultuserdef": { "type": "integer" }, "defaultmanhrs": { "type": "number" }, "defaultnonbill": { "type": "number" }, "securitylevel": { "type": "integer" }, "approval_process_id": { "type": "integer" }, "approval_process_guid": { "type": "string" }, "approval_process_name": { "type": "string" }, "hidefromuser": { "type": "boolean" }, "fieldvisible": { "type": "string" }, "hotkey": { "type": "string" }, "buttonimage": { "type": "integer" }, "hidesendemail": { "type": "boolean" }, "hidesendsms": { "type": "boolean" }, "hidecloserequest": { "type": "boolean" }, "defaultagent": { "type": "integer" }, "defaultagent_name": { "type": "string" }, "defaultpriority": { "type": "integer" }, "defaultteam": { "type": "string" }, "includecc": { "type": "boolean" }, "includeto": { "type": "boolean" }, "default_note": { "type": "string" }, "mustassign": { "type": "boolean" }, "requesttype": { "type": "integer" }, "requesttype_guid": { "type": "string" }, "mustaddnote": { "type": "boolean" }, "worddocid": { "type": "integer" }, "worddocpath": { "type": "string" }, "synctosap": { "type": "boolean" }, "child_template_name": { "type": "string" }, "child_ticket_type_name": { "type": "string" }, "tooverride": { "type": "string" }, "ccoverride": { "type": "string" }, "bccoverride": { "type": "string" }, "workflow_id": { "type": "integer" }, "workflow_guid": { "type": "string" }, "workflow_name": { "type": "string" }, "workflow_step_id": { "type": "integer" }, "workflow_step_name": { "type": "string" }, "synctodynamics": { "type": "boolean" }, "showhidecheckbox": { "type": "boolean" }, "showslacheckbox": { "type": "boolean" }, "showimportantcheckbox": { "type": "boolean" }, "isimportant": { "type": "boolean" }, "showfollowcheckbox": { "type": "boolean" }, "follow": { "type": "boolean" }, "primaryserviceusersfollow": { "type": "boolean" }, "defaultappointmentstatus": { "type": "integer" }, "reportid": { "type": "integer" }, "report_attach_pdf": { "type": "boolean" }, "report_attach_xls": { "type": "boolean" }, "report_attach_csv": { "type": "boolean" }, "report_attach_json": { "type": "boolean" }, "reportname": { "type": "string" }, "todo_template_id": { "type": "integer" }, "todo_template_guid": { "type": "string" }, "todo_template_name": { "type": "string" }, "child_emailtemplate_id": { "type": "integer" }, "child_emailtemplate_guid": { "type": "string" }, "child_emailtemplate_name": { "type": "string" }, "default_linkedticket_status": { "type": "integer" }, "default_linkedticket_status_guid": { "type": "string" }, "newaction_subject": { "type": "string" }, "newaction_subject_close": { "type": "string" }, "newaction_emailto": { "type": "string" }, "newaction_emailcc": { "type": "string" }, "newaction_emailbcc": { "type": "string" }, "newaction_emailfrom": { "type": "integer" }, "newaction_emailfrom_address_override": { "type": "string" }, "newaction_projecttimebudget": { "type": "number" }, "newaction_supplier": { "type": "object" }, "newaction_supplier_contract_id": { "type": "integer" }, "newaction_supplier_sla_id": { "type": "integer" }, "newaction_supplier_priority_id": { "type": "integer" }, "newaction_thirdpartynhdapiurl": { "type": "string" }, "newaction_thirdpartynhdapiareaid": { "type": "integer" }, "newaction_thirdpartynhdapisupplierid": { "type": "integer" }, "newaction_supplierrunbookid": { "type": "string" }, "fields": { "type": "array" }, "newticket_user": { "type": "object" }, "newticket_user_is_ticket_user": { "type": "boolean" }, "from_action_id": { "type": "integer" }, "to_ticket_id": { "type": "integer" }, "newticket_summary": { "type": "string" }, "newticket_details": { "type": "string" }, "newticket_tickettype_hidden": { "type": "boolean" }, "attachments": { "type": "array" }, "_ticketinfoloaded": { "type": "boolean" }, "script_id": { "type": "integer" }, "script_name": { "type": "string" }, "usetimer": { "type": "boolean" }, "update_dynamic_email_list": { "type": "boolean" }, "skip_pending_closure": { "type": "boolean" }, "newsummaryfromsource": { "type": "boolean" }, "newdetailsfromsource": { "type": "boolean" }, "show_email_fields": { "type": "boolean" }, "logtimeunits": { "type": "integer" }, "callscreencallscript": { "type": "integer" }, "callscreencallscript_name": { "type": "string" }, "newaction_smsto": { "type": "string" }, "pdftemplate_id": { "type": "integer" }, "pdftemplate_name": { "type": "string" }, "excludeFromDynamicLists": { "type": "boolean" }, "automation_runbookid": { "type": "string" }, "automation_runbook_trigger": { "type": "integer" }, "automation_runbookname": { "type": "string" }, "integration_method_id": { "type": "integer" }, "integration_method_name": { "type": "string" }, "setdetailsfromnewticket": { "type": "boolean" }, "hideactionfromcandi": { "type": "boolean" }, "setemailbodytonote": { "type": "boolean" }, "bccfollowers": { "type": "boolean" }, "followersccbcc": { "type": "integer" }, "access_control": { "type": "array" }, "access_control_level": { "type": "integer" }, "showevenifnochild": { "type": "boolean" }, "is_response_on_child": { "type": "boolean" }, "replytype": { "type": "integer" }, "parentdefaultuser": { "type": "integer" }, "parentdefaultuser_name": { "type": "string" }, "_warning": { "type": "string" }, "_error": { "type": "string" }, "assetsearchtext": { "type": "string" }, "action_resets_response": { "type": "boolean" }, "showattachmentstouser": { "type": "boolean" }, "customurl": { "type": "string" }, "defaultcat1": { "type": "string" }, "defaultcat2": { "type": "string" }, "defaultcat3": { "type": "string" }, "defaultcat4": { "type": "string" }, "includeallattachments": { "type": "boolean" }, "useremailintellisense": { "type": "integer" }, "supplieremailintellisense": { "type": "integer" }, "azure_action": { "type": "integer" }, "azure_connection_id": { "type": "integer" }, "azure_connection_name": { "type": "string" }, "azure_connection": { "type": "object" }, "azure_input_mappings": { "type": "array" }, "azure_output_mappings": { "type": "array" }, "default_sync_to_salesforce": { "type": "boolean" }, "show_to_user": { "type": "boolean" }, "defaultsupplier_id": { "type": "integer" }, "defaultsupplier_name": { "type": "string" }, "isbillingaction": { "type": "boolean" }, "ishiddenfrominternalit": { "type": "boolean" }, "default_sync_to_servicenow": { "type": "boolean" }, "default_asset_type": { "type": "integer" }, "default_asset_type_guid": { "type": "string" }, "default_asset_type_name": { "type": "string" }, "showautorelease": { "type": "boolean" }, "workflows": { "type": "array" }, "quoter_template": { "type": "string" }, "apptcompletetimetype": { "type": "integer" }, "default_asset_status": { "type": "integer" }, "tickettypes": { "type": "array" }, "translations": { "type": "array" }, "travelrate": { "type": "integer" }, "default_sync_to_jira": { "type": "boolean" }, "newaction_thirdpartynhdjirasupplierid": { "type": "integer" }, "allow_user_attachments": { "type": "boolean" }, "default_send_to_halo": { "type": "boolean" }, "tagreleasetype": { "type": "integer" }, "releaseid": { "type": "integer" }, "releasename": { "type": "string" }, "releaseid2": { "type": "integer" }, "releasename2": { "type": "string" }, "releaseid3": { "type": "integer" }, "releasename3": { "type": "string" }, "showsendtwitter": { "type": "boolean" }, "showsendfacebook": { "type": "boolean" }, "lastusercontactmethod": { "type": "string" }, "default_private_note": { "type": "string" }, "ai_operation": { "type": "integer" }, "ai_model": { "type": "string" }, "ai_prompt": { "type": "string" }, "showsendwhatsapp": { "type": "boolean" }, "default_opp_closure_cat": { "type": "integer" }, "translate_before_sending": { "type": "boolean" }, "translate_before_sending_default": { "type": "boolean" }, "default_send_to_pagerduty": { "type": "boolean" }, "minattachments": { "type": "integer" }, "defaultappointmenttype": { "type": "integer" }, "showsendsurvey": { "type": "boolean" }, "sendsurvey": { "type": "integer" }, "showsendinstagram": { "type": "boolean" }, "showslacheckbox_mandatory": { "type": "boolean" }, "ai_preview": { "type": "boolean" }, "ai_improve_agent_note_default_on": { "type": "boolean" }, "defaultcommunicationmethod": { "type": "integer" }, "newaction_thirdpartynhdservicenowsupplierid": { "type": "integer" }, "related_note_visibility": { "type": "integer" }, "override_from_mailbox_id": { "type": "integer" }, "override_from_mailbox_name": { "type": "string" }, "create_issue_type": { "type": "integer" }, "show_when_locked": { "type": "boolean" }, "showsendgooglebusiness": { "type": "boolean" }, "submitlabeloverride": { "type": "string" }, "default_send_jira_note": { "type": "boolean" }, "config_type": { "type": "integer" }, "show_on_parent": { "type": "integer" }, "show_on_child": { "type": "integer" }, "newactiondisplay": { "type": "integer" }, "newactiondisplaysize": { "type": "integer" }, "lapsafe_default_installation": { "type": "string" }, "lapsafe_default_installation_name": { "type": "string" }, "lapsafe_default_installation_obj": { "type": "object" }, "hide_header_button": { "type": "boolean" }, "charge_rate_overrides_ticket": { "type": "boolean" }, "linked_from_variable": { "type": "boolean" }, "default_team_to_agents_default": { "type": "boolean" }, "do_not_allow_with_open_appointments": { "type": "boolean" }, "new_ticket_attachments": { "type": "boolean" }, "run_ai_insights": { "type": "boolean" }, "sales_mailbox_override_id": { "type": "integer" }, "hide_user_visibility_toggle": { "type": "boolean" }, "email_editing": { "type": "integer" }, "default_distribution_list": { "type": "integer" }, "addactionstolinked": { "type": "integer" }, "default_distribution_list_name": { "type": "string" }, "emailasimportant": { "type": "boolean" }, "show_action_history_on_new_action": { "type": "integer" }, "auto_forward_halo_api": { "type": "boolean" }, "sync_to_halo_api": { "type": "integer" }, "excludefromemailthreading": { "type": "boolean" }, "hide_user_select": { "type": "boolean" }, "action_item_to_issue": { "type": "integer" }, "can_edit_closed_tickets": { "type": "boolean" }, "action_item_to_issue_name": { "type": "string" }, "countersighasagentsig": { "type": "boolean" }, "download_all_attachments": { "type": "boolean" }, "ai_suggestions_context": { "type": "boolean" }, "hide_portal_button": { "type": "boolean" }, "enduser_role_ids": { "type": "array" }, "add_note_to_parent": { "type": "boolean" }, "hidetickettypeselection": { "type": "boolean" }, "newaction_default_whatsapp_details": { "type": "object" }, "whatsapp_content_template": { "type": "string" }, "whatsapp_details_id": { "type": "integer" }, "allow_audio_recording": { "type": "boolean" }, "whatsapp_details_id_name": { "type": "string" }, "whatsapp_content_template_name": { "type": "string" }, "cf_defaults": { "type": "array" }, "allow_action_when_account_stopped": { "type": "boolean" }, "addautosuppressheader": { "type": "boolean" }, "show_from_address_by_default": { "type": "boolean" }, "overridetemplate": { "type": "integer" }, "overridetemplate_guid": { "type": "string" }, "overridetemplatename": { "type": "string" }, "new_ticket_default_user_type": { "type": "integer" } } }, "description": "The outcomes value" }, "utcoffset": { "type": "number", "format": "double", "description": "The utcoffset value" }, "start_date_only": { "type": "string", "format": "date-time", "description": "Start Date Only" }, "end_date_only": { "type": "string", "format": "date-time", "description": "End Date Only" }, "chargerate": { "type": "integer", "format": "int32", "description": "The chargerate value" }, "_validateonly": { "type": "boolean", "description": "The validateonly value" }, "_iscloning": { "type": "boolean", "description": "The iscloning value" }, "_collectionmaster": { "type": "boolean", "description": "The collectionmaster value" }, "conference_id": { "type": "string", "description": "Conference Id" }, "toll_number": { "type": "string", "description": "Toll Number" }, "exchange_uid": { "type": "string", "description": "Exchange Uid" }, "_isimport": { "type": "boolean", "description": "The isimport value" }, "_importtype": { "type": "string", "description": "The importtype value" }, "_importemail": { "type": "string", "description": "The importemail value" }, "external_organizer": { "type": "boolean", "description": "External Organizer" }, "followup_attendees": { "type": "string", "description": "Followup Attendees" }, "apfaultidremoved": { "type": "boolean", "description": "The apfaultidremoved value" }, "category1": { "type": "string", "description": "The category1 value" }, "category2": { "type": "string", "description": "The category2 value" }, "category3": { "type": "string", "description": "The category3 value" }, "category4": { "type": "string", "description": "The category4 value" }, "contract_id": { "type": "integer", "format": "int32", "description": "Contract Id" }, "key": { "type": "string", "description": "The key value" }, "resource_booking_type": { "type": "integer", "format": "int32", "description": "Resource Booking Type" }, "resource_booking_timeslot": { "type": "string", "format": "date-time", "description": "Resource Booking Timeslot" }, "booking_name": { "type": "string", "description": "Booking Name" }, "booking_email": { "type": "string", "description": "Booking Email" }, "booking_phonenumber": { "type": "string", "description": "Booking Phonenumber" }, "_warning": { "type": "string", "description": "The warning value" }, "do_reopen": { "type": "boolean", "description": "Do Reopen" }, "requesttype": { "type": "integer", "format": "int32", "description": "The requesttype value" }, "resourcebookingtype": { "type": "integer", "format": "int32", "description": "The resourcebookingtype value" }, "resourcebookingtypeagent": { "type": "integer", "format": "int32", "description": "The resourcebookingtypeagent value" }, "defaultresourcetype": { "type": "integer", "format": "int32", "description": "The defaultresourcetype value" }, "defaultbookingtype": { "type": "integer", "format": "int32", "description": "The defaultbookingtype value" }, "team_id": { "type": "integer", "format": "int32", "description": "Team Id" }, "allowed_resourcebooking_teams": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "tickettype_id": { "type": "integer" }, "section_id": { "type": "integer" }, "section_name": { "type": "string" }, "allowedteamsrestriction": { "type": "boolean" }, "_warning": { "type": "string" } } }, "description": "Allowed Resourcebooking Teams" }, "resourcebookingteam": { "type": "integer", "format": "int32", "description": "The resourcebookingteam value" }, "organizer_email": { "type": "string", "description": "Organizer Email" }, "ticket_phonenumber": { "type": "string", "description": "Ticket Phonenumber" }, "ticket_emailaddress": { "type": "string", "description": "Ticket Emailaddress" }, "appointment_status": { "type": "integer", "format": "int32", "description": "Appointment Status" }, "primary_ticket_appointment": { "type": "boolean", "description": "Primary Ticket Appointment" }, "schedule": { "type": "object", "description": "The schedule value" }, "schedulehandledtype": { "type": "integer", "format": "int32", "description": "The schedulehandledtype value" }, "createnextappt": { "type": "boolean", "description": "The createnextappt value" }, "approval_start": { "type": "boolean", "description": "Approval Start" }, "requires_approval": { "type": "boolean", "description": "Requires Approval" }, "autocomplete": { "type": "boolean", "description": "The autocomplete value" }, "approvalagent": { "type": "integer", "format": "int32", "description": "The approvalagent value" }, "approvalnote": { "type": "string", "description": "The approvalnote value" }, "appointment_id": { "type": "integer", "format": "int32", "description": "Appointment Id" }, "approvaldatetime": { "type": "string", "format": "date-time", "description": "The approvaldatetime value" }, "import_agent_ids": { "type": "string", "description": "Import Agent Ids" }, "import_user": { "type": "string", "description": "Import User" }, "import_open_appointment_status": { "type": "string", "description": "Import Open Appointment Status" }, "import_appointment_type": { "type": "string", "description": "Import Appointment Type" }, "import_shift_type": { "type": "string", "description": "Import Shift Type" }, "import_agent_status": { "type": "string", "description": "Import Agent Status" }, "update_ticket_status": { "type": "integer", "format": "int32", "description": "Update Ticket Status" }, "has_immutable_exchange_id": { "type": "boolean", "description": "Has Immutable Exchange Id" }, "new_external_link": { "type": "object", "description": "New External Link" }, "_dont_trigger_mentions": { "type": "boolean", "description": "Dont Trigger Mentions" }, "date_created": { "type": "string", "format": "date-time", "description": "Date Created" }, "booking_fields": { "type": "array", "items": { "type": "object", "properties": { "copytochildonupdate": { "type": "boolean" }, "id": { "type": "integer" }, "rtid": { "type": "integer" }, "usage": { "type": "integer" }, "fieldid": { "type": "integer" }, "fieldguid": { "type": "string" }, "seq": { "type": "integer" }, "tableid": { "type": "integer" }, "tableguid": { "type": "string" }, "groupid": { "type": "integer" }, "groupguid": { "type": "string" }, "endusernew": { "type": "integer" }, "enduserdetail": { "type": "integer" }, "enduserdetailrejected": { "type": "integer" }, "technew": { "type": "integer" }, "techdetail": { "type": "integer" }, "fieldname": { "type": "string" }, "fieldinfo": { "type": "object" }, "visibility_conditions": { "type": "array" }, "visibility_conditions_value": { "type": "array" }, "group_visibility_conditions": { "type": "array" }, "value_restrictions": { "type": "array" }, "group": { "type": "object" }, "technewlocation": { "type": "integer" }, "restrictupdate": { "type": "integer" }, "update_restrictions": { "type": "array" }, "techtab_id": { "type": "integer" }, "techtab_name": { "type": "string" }, "showdependency": { "type": "boolean" }, "canupdate": { "type": "boolean" }, "_warning": { "type": "string" }, "override_fieldname": { "type": "string" }, "override_action_fieldname": { "type": "string" }, "boldlabelandvalue": { "type": "boolean" }, "enduserdetailhideifempty": { "type": "boolean" }, "techdetailhideifempty": { "type": "boolean" }, "copytochild": { "type": "boolean" }, "copytorelated": { "type": "boolean" }, "restrictread": { "type": "integer" }, "read_restrictions": { "type": "array" }, "techtab_columns": { "type": "integer" }, "chat_message": { "type": "string" }, "techaction": { "type": "integer" }, "enduseraction": { "type": "integer" }, "endusercheckboxmandatory": { "type": "boolean" }, "translations": { "type": "array" }, "display_type": { "type": "integer" }, "copytoparent": { "type": "boolean" }, "copytoparentonupdate": { "type": "boolean" }, "agentcheckboxmandatory": { "type": "boolean" }, "agentbookingdetail": { "type": "integer" }, "copytoparentnewticket": { "type": "boolean" } } }, "description": "Booking Fields" }, "ticket_cf_update": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "name": { "type": "string" }, "label": { "type": "string" }, "summary": { "type": "string" }, "type": { "type": "integer" }, "value": {}, "value_is_password_id": { "type": "boolean" }, "display": { "type": "string" }, "characterlimit": { "type": "integer" }, "characterlimittype": { "type": "integer" }, "inputtype": { "type": "integer" }, "copytochild": { "type": "boolean" }, "copytoparent": { "type": "boolean" }, "searchable": { "type": "boolean" }, "ordervalues": { "type": "boolean" }, "ordervaluesby": { "type": "integer" }, "database_lookup_id": { "type": "integer" }, "database_lookup_auto": { "type": "boolean" }, "database_lookup_triggers": { "type": "array" }, "third_party_name": { "type": "string" }, "extratype": { "type": "integer" }, "copytochildonupdate": { "type": "boolean" }, "copytograndchildonupdate": { "type": "boolean" }, "copytoparentonupdate": { "type": "boolean" }, "hyperlink": { "type": "string" }, "usage": { "type": "integer" }, "linked_table_id": { "type": "integer" }, "showondetailsscreen": { "type": "boolean" }, "third_party_value": { "type": "string" }, "custom_extra_table_id": { "type": "integer" }, "copytorelated": { "type": "boolean" }, "only_validate_on_creation": { "type": "boolean" }, "calculation": { "type": "string" }, "rounding": { "type": "integer" }, "validation_reasons": { "type": "array" }, "int_value_is_display": { "type": "boolean" }, "regex": { "type": "string" }, "onlyshowforagents": { "type": "boolean" }, "is_horizontal": { "type": "boolean" }, "copied": { "type": "boolean" }, "isencrypted": { "type": "boolean" }, "max_selection": { "type": "integer" }, "guid": { "type": "string" }, "selection_field_id": { "type": "integer" }, "variable_format_1": { "type": "string" }, "variable_format_2": { "type": "string" }, "validation_data": { "type": "array" }, "database_lookup_input": { "type": "integer" }, "table_data_entry_type": { "type": "integer" }, "showintable": { "type": "boolean" }, "table_height": { "type": "integer" }, "dont_delete_rows": { "type": "boolean" }, "table_matching_field": { "type": "integer" }, "new_storage_method": { "type": "boolean" }, "where_sql": { "type": "string" }, "load_type": { "type": "integer" }, "add_rows": { "type": "boolean" }, "delete_these_rows": { "type": "array" }, "showinpool": { "type": "boolean" }, "allow_pool_override": { "type": "boolean" }, "details_column_group": { "type": "integer" }, "add_row_per_value": { "type": "boolean" }, "store_in_fielddata": { "type": "boolean" }, "first_value_default": { "type": "boolean" }, "copytoparentnewticket": { "type": "boolean" } } }, "description": "Ticket Cf Update" }, "is_starting_shift": { "type": "boolean", "description": "Is Starting Shift" }, "is_ending_shift": { "type": "boolean", "description": "Is Ending Shift" }, "new_agent_status": { "type": "integer", "format": "int32", "description": "New Agent Status" }, "actual_start": { "type": "string", "format": "date-time", "description": "Actual Start" }, "scheduled_for_id": { "type": "integer", "format": "int32", "description": "Scheduled For Id" }, "id": { "type": "integer", "format": "int32", "description": "The id value" }, "agent_id": { "type": "integer", "format": "int32", "description": "Agent Id" }, "start_date": { "type": "string", "format": "date-time", "description": "Start date for filtering" }, "end_date": { "type": "string", "format": "date-time", "description": "End date for filtering" }, "last_modified": { "type": "string", "format": "date-time", "description": "Last Modified" }, "allday": { "type": "boolean", "description": "The allday value" }, "holiday_id": { "type": "string", "format": "uuid", "description": "Holiday Id" }, "_canupdate": { "type": "boolean", "description": "The canupdate value" }, "_cancomplete": { "type": "boolean", "description": "The cancomplete value" }, "colour": { "type": "string", "description": "The colour value" }, "entity": { "type": "number", "format": "double", "description": "The entity value" }, "ticket_id": { "type": "integer", "format": "int32", "description": "Ticket Id" }, "subject": { "type": "string", "description": "The subject value" }, "client_id": { "type": "integer", "format": "int32", "description": "Client Id" }, "client_name": { "type": "string", "description": "Client Name" }, "site_id": { "type": "integer", "format": "int32", "description": "Site Id" }, "site_name": { "type": "string", "description": "Site Name" }, "user_id": { "type": "integer", "format": "int32", "description": "User Id" }, "user_name": { "type": "string", "description": "User Name" }, "agent_name": { "type": "string", "description": "Agent Name" }, "holiday_type": { "type": "integer", "format": "int32", "description": "Holiday Type" }, "appointment_type_name": { "type": "string", "description": "Appointment Type Name" }, "complete_status": { "type": "integer", "format": "int32", "description": "Complete Status" }, "is_private": { "type": "boolean", "description": "Is Private" }, "_dont_update_ticket": { "type": "boolean", "description": "Dont Update Ticket" }, "reminder_shown": { "type": "boolean", "description": "Reminder Shown" }, "is_task": { "type": "boolean", "description": "Is Task" }, "online_meeting_url": { "type": "string", "description": "Online Meeting Url" }, "organizer": { "type": "integer", "format": "int32", "description": "The organizer value" }, "entryid": { "type": "string", "description": "The entryid value" }, "changekey": { "type": "string", "description": "The changekey value" }, "attendees": { "type": "string", "description": "The attendees value" }, "_recurringmaster": { "type": "boolean", "description": "The recurringmaster value" }, "recurring_master_id": { "type": "string", "description": "Recurring Master Id" }, "type": { "type": "integer", "format": "int32", "description": "The type value" }, "open_appointment_status": { "type": "integer", "format": "int32", "description": "Open Appointment Status" }, "appointment_location": { "type": "integer", "format": "int32", "description": "Appointment Location" }, "appointment_location_name": { "type": "string", "description": "Appointment Location Name" }, "approvalemailaddress": { "type": "string", "description": "The approvalemailaddress value" }, "requestedapprovalagent": { "type": "integer", "format": "int32", "description": "The requestedapprovalagent value" }, "approval_status": { "type": "integer", "format": "int32", "description": "Approval Status" }, "_candelete": { "type": "boolean", "description": "The candelete value" }, "appointment_location_free_text": { "type": "string", "description": "Appointment Location Free Text" }, "other1": { "type": "integer", "format": "int32", "description": "The other1 value" }, "other2": { "type": "integer", "format": "int32", "description": "The other2 value" }, "calendar_id": { "type": "string", "description": "Calendar Id" }, "exchangelastmodifieddate": { "type": "string", "format": "date-time", "description": "The exchangelastmodifieddate value" }, "shift_type_id": { "type": "integer", "format": "int32", "description": "Shift Type Id" }, "shift_team_id": { "type": "integer", "format": "int32", "description": "Shift Team Id" }, "shift_team_name": { "type": "string", "description": "Shift Team Name" }, "recurring_desc": { "type": "string", "description": "Recurring Desc" }, "crmnote_id": { "type": "integer", "format": "int32", "description": "Crmnote Id" }, "is_active_shift": { "type": "boolean", "description": "Is Active Shift" }, "is_ad_hoc_shift": { "type": "boolean", "description": "Is Ad Hoc Shift" }, "active_break": { "type": "object", "description": "Active Break" }, "shift_breaks": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "event_type": { "type": "integer" }, "subject": { "type": "string" }, "start_date": { "type": "string" }, "end_date": { "type": "string" }, "timetaken": { "type": "number" }, "agent_id": { "type": "integer" }, "break_type": { "type": "integer" }, "break_note": { "type": "string" }, "shift_apid": { "type": "integer" }, "ticket_id": { "type": "integer" }, "action_number": { "type": "integer" }, "action_invoice_number": { "type": "integer" }, "note": { "type": "string" }, "customer": { "type": "string" }, "holiday_id": { "type": "integer" }, "charge_type_colour": { "type": "string" }, "site_id": { "type": "integer" }, "user_name": { "type": "string" }, "charge_rate": { "type": "integer" }, "mileage": { "type": "integer" }, "tickettype_id": { "type": "integer" }, "lognewticket": { "type": "boolean" }, "client_id": { "type": "integer" }, "category1": { "type": "string" }, "category2": { "type": "string" }, "category3": { "type": "string" }, "category4": { "type": "string" }, "contract_id": { "type": "integer" }, "agents": { "type": "array" }, "clear_end": { "type": "boolean" }, "traveltime": { "type": "number" }, "originalstartdate": { "type": "string" }, "_warning": { "type": "string" }, "charge_type_name": { "type": "string" }, "is_starting_break": { "type": "boolean" }, "is_ending_break": { "type": "boolean" }, "new_agent_status": { "type": "integer" } } }, "description": "Shift Breaks" }, "halo_recurring_master_id": { "type": "integer", "format": "int32", "description": "Halo Recurring Master Id" } } }, "description": "Request body" } }, "required": [ "PCID" ] } ``` *** ## haloitsm\_operations\_create\_attachment POST /Attachment ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" } }, "required": [ "PCID" ] } ``` *** ## haloitsm\_operations\_create\_projects POST /Projects **Parameters:** | Parameter | Type | Required | Default | Description | | --------- | --------- | -------- | ------- | ------------ | | `body` | object\[] | No | — | Request body | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "body": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer", "format": "int32", "description": "The id value" }, "dateoccurred": { "type": "string", "format": "date-time", "description": "The dateoccurred value" }, "summary": { "type": "string", "description": "The summary value" }, "details": { "type": "string", "description": "The details value" }, "status_id": { "type": "integer", "format": "int32", "description": "Status Id" }, "status_name": { "type": "string", "description": "Status Name" }, "tickettype_id": { "type": "integer", "format": "int32", "description": "Tickettype Id" }, "tickettype_name": { "type": "string", "description": "Tickettype Name" }, "sla_id": { "type": "integer", "format": "int32", "description": "Sla Id" }, "sla_name": { "type": "string", "description": "Sla Name" }, "priority_id": { "type": "integer", "format": "int32", "description": "Priority Id" }, "client_id": { "type": "integer", "format": "int32", "description": "Client Id" }, "client_name": { "type": "string", "description": "Client Name" }, "site_id": { "type": "integer", "format": "int32", "description": "Site Id" }, "site_name": { "type": "string", "description": "Site Name" }, "user_id": { "type": "integer", "format": "int32", "description": "User Id" }, "user_name": { "type": "string", "description": "User Name" }, "team_id": { "type": "integer", "format": "int32", "description": "Team Id" }, "team": { "type": "string", "description": "The team value" }, "agent_id": { "type": "integer", "format": "int32", "description": "Agent Id" }, "agent_name": { "type": "string", "description": "Agent Name" }, "category_1": { "type": "string", "description": "Category 1" }, "category_2": { "type": "string", "description": "Category 2" }, "category_3": { "type": "string", "description": "Category 3" }, "category_4": { "type": "string", "description": "Category 4" }, "categoryid_1": { "type": "integer", "format": "int32", "description": "Categoryid 1" }, "categoryid_2": { "type": "integer", "format": "int32", "description": "Categoryid 2" }, "categoryid_3": { "type": "integer", "format": "int32", "description": "Categoryid 3" }, "categoryid_4": { "type": "integer", "format": "int32", "description": "Categoryid 4" }, "category_1_display": { "type": "string", "description": "Category 1 Display" }, "category_2_display": { "type": "string", "description": "Category 2 Display" }, "category_3_display": { "type": "string", "description": "Category 3 Display" }, "category_4_display": { "type": "string", "description": "Category 4 Display" }, "estimate": { "type": "number", "format": "double", "description": "The estimate value" }, "estimatedays": { "type": "number", "format": "double", "description": "The estimatedays value" }, "projecttimepercentage": { "type": "number", "format": "double", "description": "The projecttimepercentage value" }, "projectcompletionpercentage": { "type": "number", "format": "double", "description": "The projectcompletionpercentage value" }, "projectearlieststart": { "type": "string", "format": "date-time", "description": "The projectearlieststart value" }, "projectlatestend": { "type": "string", "format": "date-time", "description": "The projectlatestend value" }, "timetaken": { "type": "number", "format": "double", "description": "The timetaken value" }, "faigeneratedsummary_list": { "type": "string", "description": "Faigeneratedsummary List" }, "chargehours": { "type": "number", "format": "double", "description": "The chargehours value" }, "nonchargehours": { "type": "number", "format": "double", "description": "The nonchargehours value" }, "travelhours": { "type": "number", "format": "double", "description": "The travelhours value" }, "totalmileage": { "type": "number", "format": "double", "description": "The totalmileage value" }, "itemsprice": { "type": "number", "format": "double", "description": "The itemsprice value" }, "items": { "type": "string", "description": "The items value" }, "supplier_name": { "type": "string", "description": "Supplier Name" }, "parent_id": { "type": "integer", "format": "int32", "description": "Parent Id" }, "child_count": { "type": "integer", "format": "int32", "description": "Child Count" }, "child_count_open": { "type": "integer", "format": "int32", "description": "Child Count Open" }, "attachment_count": { "type": "integer", "format": "int32", "description": "Attachment Count" }, "flagged": { "type": "boolean", "description": "The flagged value" }, "read": { "type": "boolean", "description": "The read value" }, "enduserstatus": { "type": "integer", "format": "int32", "description": "The enduserstatus value" }, "onhold": { "type": "boolean", "description": "The onhold value" }, "respondbydate": { "type": "string", "format": "date-time", "description": "The respondbydate value" }, "responsedate": { "type": "string", "format": "date-time", "description": "The responsedate value" }, "first_responsedate": { "type": "string", "format": "date-time", "description": "First Responsedate" }, "responsestartdate": { "type": "string", "format": "date-time", "description": "The responsestartdate value" }, "slaresponsestate": { "type": "string", "description": "The slaresponsestate value" }, "fixbydate": { "type": "string", "format": "date-time", "description": "The fixbydate value" }, "dateclosed": { "type": "string", "format": "date-time", "description": "The dateclosed value" }, "dateassigned": { "type": "string", "format": "date-time", "description": "The dateassigned value" }, "excludefromsla": { "type": "boolean", "description": "The excludefromsla value" }, "slaholdtime": { "type": "number", "format": "double", "description": "The slaholdtime value" }, "site_timezone": { "type": "string", "description": "Site Timezone" }, "parentguid": { "type": "string", "description": "The parentguid value" }, "parentassign": { "type": "boolean", "description": "The parentassign value" }, "slaactiondate": { "type": "string", "format": "date-time", "description": "The slaactiondate value" }, "slapercused": { "type": "number", "format": "double", "description": "The slapercused value" }, "slatimeleft": { "type": "number", "format": "double", "description": "The slatimeleft value" }, "currentelapsedhours": { "type": "number", "format": "double", "description": "The currentelapsedhours value" }, "lastactiondate": { "type": "string", "format": "date-time", "description": "The lastactiondate value" }, "last_update": { "type": "string", "format": "date-time", "description": "Last Update" }, "lastchildactiondate": { "type": "string", "format": "date-time", "description": "The lastchildactiondate value" }, "organisation_id": { "type": "integer", "format": "int32", "description": "Organisation Id" }, "department_id": { "type": "integer", "format": "int32", "description": "Department Id" }, "reportedby": { "type": "string", "description": "The reportedby value" }, "user_email": { "type": "string", "description": "User Email" }, "emailtolist": { "type": "string", "description": "The emailtolist value" }, "emailtolistsupplier": { "type": "string", "description": "The emailtolistsupplier value" }, "emailcclist": { "type": "string", "description": "The emailcclist value" }, "emailcclistsupplier": { "type": "string", "description": "The emailcclistsupplier value" }, "matched_kb_id": { "type": "integer", "format": "int32", "description": "Matched Kb Id" }, "release_note": { "type": "string", "description": "Release Note" }, "product_id": { "type": "integer", "format": "int32", "description": "Product Id" }, "product_name": { "type": "string", "description": "Product Name" }, "release_id": { "type": "integer", "format": "int32", "description": "Release Id" }, "release_name": { "type": "string", "description": "Release Name" }, "release2_id": { "type": "integer", "format": "int32", "description": "Release2 Id" }, "release2_name": { "type": "string", "description": "Release2 Name" }, "release3_id": { "type": "integer", "format": "int32", "description": "Release3 Id" }, "release3_name": { "type": "string", "description": "Release3 Name" }, "child_ticket_id_string": { "type": "string", "description": "Child Ticket Id String" }, "asset_key_field_string": { "type": "string", "description": "Asset Key Field String" }, "asset_type_name": { "type": "string", "description": "Asset Type Name" }, "workflow_name": { "type": "string", "description": "Workflow Name" }, "workflow_stage": { "type": "string", "description": "Workflow Stage" }, "workflow_stage_id": { "type": "integer", "format": "int32", "description": "Workflow Stage Id" }, "workflow_stage_number": { "type": "string", "description": "Workflow Stage Number" }, "lastincomingemail": { "type": "string", "format": "date-time", "description": "The lastincomingemail value" }, "child_ticket_ids": { "type": "array", "items": { "type": "integer" }, "description": "Child Ticket Ids" }, "nextactivitydate": { "type": "string", "format": "date-time", "description": "The nextactivitydate value" }, "nextactivityorappointmentdate": { "type": "string", "format": "date-time", "description": "The nextactivityorappointmentdate value" }, "inventory_number": { "type": "string", "description": "Inventory Number" }, "workflow_id": { "type": "integer", "format": "int32", "description": "Workflow Id" }, "workflow_step": { "type": "integer", "format": "int32", "description": "Workflow Step" }, "workflow_seq": { "type": "integer", "format": "int32", "description": "Workflow Seq" }, "pipeline_stage_id": { "type": "integer", "format": "int32", "description": "Pipeline Stage Id" }, "pipeline_stage_name": { "type": "string", "description": "Pipeline Stage Name" }, "hasbeenclosed": { "type": "boolean", "description": "The hasbeenclosed value" }, "unread_child_action_count": { "type": "integer", "format": "int32", "description": "Unread Child Action Count" }, "unread_related_action_count": { "type": "integer", "format": "int32", "description": "Unread Related Action Count" }, "child_action_count": { "type": "integer", "format": "int32", "description": "Child Action Count" }, "parent_subject": { "type": "string", "description": "Parent Subject" }, "related_action_count": { "type": "integer", "format": "int32", "description": "Related Action Count" }, "is_vip": { "type": "boolean", "description": "Is Vip" }, "isimportantcontact": { "type": "boolean", "description": "The isimportantcontact value" }, "inactive": { "type": "boolean", "description": "The inactive value" }, "impact": { "type": "integer", "format": "int32", "description": "The impact value" }, "urgency": { "type": "integer", "format": "int32", "description": "The urgency value" }, "startdate": { "type": "string", "format": "date-time", "description": "Start date for filtering" }, "startdate_timezone": { "type": "string", "description": "Startdate Timezone" }, "startdate_with_timezone": { "type": "object", "description": "Startdate With Timezone" }, "starttime": { "type": "string", "format": "date-span", "description": "The starttime value" }, "starttimeslot": { "type": "integer", "format": "int32", "description": "The starttimeslot value" }, "targetdate": { "type": "string", "format": "date-time", "description": "The targetdate value" }, "targetdate_timezone": { "type": "string", "description": "Targetdate Timezone" }, "targetdate_with_timezone": { "type": "object", "description": "Targetdate With Timezone" }, "targettime": { "type": "string", "format": "date-span", "description": "The targettime value" }, "targettimeslot": { "type": "integer", "format": "int32", "description": "The targettimeslot value" }, "targetpercused": { "type": "number", "format": "double", "description": "The targetpercused value" }, "targettimeleft": { "type": "number", "format": "double", "description": "The targettimeleft value" }, "deadlinedate": { "type": "string", "format": "date-time", "description": "The deadlinedate value" }, "followupdate": { "type": "string", "format": "date-time", "description": "The followupdate value" }, "oppcontactname": { "type": "string", "description": "The oppcontactname value" }, "oppcompanyname": { "type": "string", "description": "The oppcompanyname value" }, "oppemailaddress": { "type": "string", "description": "The oppemailaddress value" }, "oppcustomertitle": { "type": "string", "description": "The oppcustomertitle value" }, "opptel": { "type": "string", "description": "The opptel value" }, "oppaddr1": { "type": "string", "description": "The oppaddr1 value" }, "oppaddr2": { "type": "string", "description": "The oppaddr2 value" }, "oppaddr3": { "type": "string", "description": "The oppaddr3 value" }, "oppaddr4": { "type": "string", "description": "The oppaddr4 value" }, "opppostcode": { "type": "string", "description": "The opppostcode value" }, "oppcountry": { "type": "string", "description": "The oppcountry value" }, "oppregion": { "type": "string", "description": "The oppregion value" }, "opptype": { "type": "string", "description": "The opptype value" }, "oppvalue": { "type": "number", "format": "double", "description": "The oppvalue value" }, "oppvalue_monthly": { "type": "number", "format": "double", "description": "Oppvalue Monthly" }, "oppvalue_annual": { "type": "number", "format": "double", "description": "Oppvalue Annual" }, "oppvalue_oneoff": { "type": "number", "format": "double", "description": "Oppvalue Oneoff" }, "oppconversionprobability": { "type": "number", "format": "double", "description": "The oppconversionprobability value" }, "oppvalueadjusted": { "type": "number", "format": "double", "description": "The oppvalueadjusted value" }, "oppprofit": { "type": "number", "format": "double", "description": "The oppprofit value" }, "oppcurrentsystem": { "type": "string", "description": "The oppcurrentsystem value" }, "oppcompetitors": { "type": "string", "description": "The oppcompetitors value" }, "opptrialdate": { "type": "string", "format": "date-time", "description": "The opptrialdate value" }, "oppdemodate": { "type": "string", "format": "date-time", "description": "The oppdemodate value" }, "oppdiscountdate": { "type": "string", "format": "date-time", "description": "The oppdiscountdate value" }, "oppattemptsmade": { "type": "integer", "format": "int32", "description": "The oppattemptsmade value" }, "oppconverteddate": { "type": "string", "format": "date-time", "description": "The oppconverteddate value" }, "oppproductchosen": { "type": "string", "description": "The oppproductchosen value" }, "oppreason": { "type": "string", "description": "The oppreason value" }, "opphear": { "type": "string", "description": "The opphear value" }, "opptimezonename": { "type": "string", "description": "The opptimezonename value" }, "oppclosurecategory": { "type": "integer", "format": "int32", "description": "The oppclosurecategory value" }, "cost": { "type": "number", "format": "double", "description": "The cost value" }, "quantity": { "type": "integer", "format": "int32", "description": "The quantity value" }, "projecttimebudget": { "type": "number", "format": "double", "description": "The projecttimebudget value" }, "projectmoneybudget": { "type": "number", "format": "double", "description": "The projectmoneybudget value" }, "projecttimeactual": { "type": "number", "format": "double", "description": "The projecttimeactual value" }, "projectmoneyactual": { "type": "number", "format": "double", "description": "The projectmoneyactual value" }, "lastnote": { "type": "string", "description": "The lastnote value" }, "lastnote_date": { "type": "string", "format": "date-time", "description": "Lastnote Date" }, "userdef1": { "type": "string", "description": "The userdef1 value" }, "userdef2": { "type": "string", "description": "The userdef2 value" }, "userdef3": { "type": "string", "description": "The userdef3 value" }, "userdef4": { "type": "string", "description": "The userdef4 value" }, "userdef5": { "type": "string", "description": "The userdef5 value" }, "source": { "type": "integer", "format": "int32", "description": "The source value" }, "release_important": { "type": "boolean", "description": "Release Important" }, "releasenotegroup_name": { "type": "string", "description": "Releasenotegroup Name" }, "releasenotegroup_id": { "type": "integer", "format": "int32", "description": "Releasenotegroup Id" }, "third_party_id": { "type": "integer", "format": "int32", "description": "Third Party Id" }, "third_party_id_string": { "type": "string", "description": "Third Party Id String" }, "supplier_status": { "type": "integer", "format": "int32", "description": "Supplier Status" }, "contract_refextra": { "type": "string", "description": "Contract Refextra" }, "appointment_type": { "type": "integer", "format": "int32", "description": "Appointment Type" }, "customfields": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "name": { "type": "string" }, "label": { "type": "string" }, "summary": { "type": "string" }, "type": { "type": "integer" }, "value": {}, "value_is_password_id": { "type": "boolean" }, "display": { "type": "string" }, "characterlimit": { "type": "integer" }, "characterlimittype": { "type": "integer" }, "inputtype": { "type": "integer" }, "copytochild": { "type": "boolean" }, "copytoparent": { "type": "boolean" }, "searchable": { "type": "boolean" }, "ordervalues": { "type": "boolean" }, "ordervaluesby": { "type": "integer" }, "database_lookup_id": { "type": "integer" }, "database_lookup_auto": { "type": "boolean" }, "database_lookup_triggers": { "type": "array" }, "third_party_name": { "type": "string" }, "extratype": { "type": "integer" }, "copytochildonupdate": { "type": "boolean" }, "copytograndchildonupdate": { "type": "boolean" }, "copytoparentonupdate": { "type": "boolean" }, "hyperlink": { "type": "string" }, "usage": { "type": "integer" }, "linked_table_id": { "type": "integer" }, "showondetailsscreen": { "type": "boolean" }, "third_party_value": { "type": "string" }, "custom_extra_table_id": { "type": "integer" }, "copytorelated": { "type": "boolean" }, "only_validate_on_creation": { "type": "boolean" }, "calculation": { "type": "string" }, "rounding": { "type": "integer" }, "validation_reasons": { "type": "array" }, "int_value_is_display": { "type": "boolean" }, "regex": { "type": "string" }, "onlyshowforagents": { "type": "boolean" }, "is_horizontal": { "type": "boolean" }, "copied": { "type": "boolean" }, "isencrypted": { "type": "boolean" }, "max_selection": { "type": "integer" }, "guid": { "type": "string" }, "selection_field_id": { "type": "integer" }, "variable_format_1": { "type": "string" }, "variable_format_2": { "type": "string" }, "validation_data": { "type": "array" }, "database_lookup_input": { "type": "integer" }, "table_data_entry_type": { "type": "integer" }, "showintable": { "type": "boolean" }, "table_height": { "type": "integer" }, "dont_delete_rows": { "type": "boolean" }, "table_matching_field": { "type": "integer" }, "new_storage_method": { "type": "boolean" }, "where_sql": { "type": "string" }, "load_type": { "type": "integer" }, "add_rows": { "type": "boolean" }, "delete_these_rows": { "type": "array" }, "showinpool": { "type": "boolean" }, "allow_pool_override": { "type": "boolean" }, "details_column_group": { "type": "integer" }, "add_row_per_value": { "type": "boolean" }, "store_in_fielddata": { "type": "boolean" }, "first_value_default": { "type": "boolean" }, "copytoparentnewticket": { "type": "boolean" } } }, "description": "The customfields value" }, "timeentries": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "faultid": { "type": "integer" }, "actioncode": { "type": "integer" }, "time": { "type": "number" }, "actionbillingplanid": { "type": "integer" }, "value": { "type": "number" }, "overridden": { "type": "boolean" }, "actualtime": { "type": "number" }, "_warning": { "type": "string" } } }, "description": "The timeentries value" }, "section_timezone": { "type": "string", "description": "Section Timezone" }, "itilname": { "type": "string", "description": "The itilname value" }, "related_service_descriptions": { "type": "string", "description": "Related Service Descriptions" }, "related_businessapps_descriptions": { "type": "string", "description": "Related Businessapps Descriptions" }, "related_service_category_names": { "type": "string", "description": "Related Service Category Names" }, "projectinternaltask": { "type": "boolean", "description": "The projectinternaltask value" }, "appointment_id": { "type": "integer", "format": "int32", "description": "Appointment Id" }, "nextappointmentdate": { "type": "string", "format": "date-time", "description": "The nextappointmentdate value" }, "firstname": { "type": "string", "description": "The firstname value" }, "lastname": { "type": "string", "description": "The lastname value" }, "connectedinstance_id": { "type": "integer", "format": "int32", "description": "Connectedinstance Id" }, "web_url": { "type": "string", "description": "Web Url" }, "api_url": { "type": "string", "description": "Api Url" }, "action_number": { "type": "integer", "format": "int32", "description": "Action Number" }, "action_ticket_id": { "type": "integer", "format": "int32", "description": "Action Ticket Id" }, "action_datetime": { "type": "string", "format": "date-time", "description": "Action Datetime" }, "action_outcome": { "type": "string", "description": "Action Outcome" }, "action_chargerate": { "type": "string", "description": "Action Chargerate" }, "action_contract_ref": { "type": "string", "description": "Action Contract Ref" }, "action_note": { "type": "string", "description": "Action Note" }, "ticket_invoices_for_each_site": { "type": "boolean", "description": "Ticket Invoices For Each Site" }, "salesorder_id": { "type": "integer", "format": "int32", "description": "Salesorder Id" }, "orderhead_id": { "type": "integer", "format": "int32", "description": "Orderhead Id" }, "budgettype": { "type": "string", "description": "The budgettype value" }, "requesttype_name": { "type": "string", "description": "Requesttype Name" }, "recalculate_billing": { "type": "boolean", "description": "Recalculate Billing" }, "impactlevel": { "type": "integer", "format": "int32", "description": "The impactlevel value" }, "supplier_id": { "type": "integer", "format": "int32", "description": "Supplier Id" }, "pr_id": { "type": "integer", "format": "int32", "description": "Pr Id" }, "branch_id": { "type": "integer", "format": "int32", "description": "Branch Id" }, "branch_name": { "type": "string", "description": "Branch Name" }, "update_milestone_id": { "type": "integer", "format": "int32", "description": "Update Milestone Id" }, "milestone_id": { "type": "integer", "format": "int32", "description": "Milestone Id" }, "milestone_name": { "type": "string", "description": "Milestone Name" }, "milestone_billing_type": { "type": "integer", "format": "int32", "description": "Milestone Billing Type" }, "milestone_value": { "type": "number", "format": "double", "description": "Milestone Value" }, "milestone_sequence": { "type": "integer", "format": "int32", "description": "Milestone Sequence" }, "milestone_status": { "type": "integer", "format": "int32", "description": "Milestone Status" }, "milestone_startdate": { "type": "string", "format": "date-time", "description": "Milestone Startdate" }, "milestone_enddate": { "type": "string", "format": "date-time", "description": "Milestone Enddate" }, "colour": { "type": "string", "description": "The colour value" }, "reviewed": { "type": "boolean", "description": "The reviewed value" }, "action_agent_name": { "type": "string", "description": "Action Agent Name" }, "merged_into_id": { "type": "integer", "format": "int32", "description": "Merged Into Id" }, "reassigncount": { "type": "integer", "format": "int32", "description": "The reassigncount value" }, "parent_status": { "type": "integer", "format": "int32", "description": "Parent Status" }, "parent_agent": { "type": "integer", "format": "int32", "description": "Parent Agent" }, "child_status": { "type": "integer", "format": "int32", "description": "Child Status" }, "date_fully_closed": { "type": "string", "format": "date-time", "description": "Date Fully Closed" }, "lastaction_chargerate": { "type": "string", "description": "Lastaction Chargerate" }, "hover_summary": { "type": "string", "description": "Hover Summary" }, "slatimeelapsed": { "type": "number", "format": "double", "description": "The slatimeelapsed value" }, "ai_summary": { "type": "string", "description": "Ai Summary" }, "search_score": { "type": "number", "format": "double", "description": "Search Score" }, "main_project_id": { "type": "integer", "format": "int32", "description": "Main Project Id" }, "is_maintenance": { "type": "boolean", "description": "Is Maintenance" }, "first_respond_by_date": { "type": "string", "format": "date-time", "description": "First Respond By Date" }, "sla_first_response_state": { "type": "string", "description": "Sla First Response State" }, "phonenumber": { "type": "string", "description": "The phonenumber value" }, "details_html": { "type": "string", "description": "Details Html" }, "takenby": { "type": "string", "description": "The takenby value" }, "datecreated": { "type": "string", "format": "date-time", "description": "The datecreated value" }, "createdfrom_id": { "type": "integer", "format": "int32", "description": "Createdfrom Id" }, "createdfrom_summary": { "type": "string", "description": "Createdfrom Summary" }, "clonedfrom_id": { "type": "integer", "format": "int32", "description": "Clonedfrom Id" }, "clonedfrom_summary": { "type": "string", "description": "Clonedfrom Summary" }, "closure_note": { "type": "string", "description": "Closure Note" }, "closure_note_html": { "type": "string", "description": "Closure Note Html" }, "closure_time": { "type": "number", "format": "double", "description": "Closure Time" }, "top_level_id": { "type": "integer", "format": "int32", "description": "Top Level Id" }, "customer_relationships": { "type": "string", "description": "Customer Relationships" }, "asset_number": { "type": "integer", "format": "int32", "description": "Asset Number" }, "asset_site": { "type": "integer", "format": "int32", "description": "Asset Site" }, "slaexcuse": { "type": "string", "description": "The slaexcuse value" }, "site_sla_id": { "type": "integer", "format": "int32", "description": "Site Sla Id" }, "client_reference": { "type": "string", "description": "Client Reference" }, "supplier_slaexcuse": { "type": "string", "description": "Supplier Slaexcuse" }, "supplier_date": { "type": "string", "format": "date-time", "description": "Supplier Date" }, "supplier_contract_id": { "type": "integer", "format": "int32", "description": "Supplier Contract Id" }, "supplier_contract_ref": { "type": "string", "description": "Supplier Contract Ref" }, "supplier_sla_id": { "type": "integer", "format": "int32", "description": "Supplier Sla Id" }, "supplier_priority_id": { "type": "integer", "format": "int32", "description": "Supplier Priority Id" }, "supplier_responsestate": { "type": "string", "description": "Supplier Responsestate" }, "supplier_responsedate": { "type": "string", "format": "date-time", "description": "Supplier Responsedate" }, "supplier_responsetime": { "type": "number", "format": "double", "description": "Supplier Responsetime" }, "supplier_respondbydate": { "type": "string", "format": "date-time", "description": "Supplier Respondbydate" }, "supplier_slastate": { "type": "string", "description": "Supplier Slastate" }, "supplier_slatimeelapsed": { "type": "number", "format": "double", "description": "Supplier Slatimeelapsed" }, "supplier_dateclosed": { "type": "string", "format": "date-time", "description": "Supplier Dateclosed" }, "supplier_fixbydate": { "type": "string", "format": "date-time", "description": "Supplier Fixbydate" }, "supplier_breachrespsent": { "type": "boolean", "description": "Supplier Breachrespsent" }, "supplier_breachfixbysent": { "type": "boolean", "description": "Supplier Breachfixbysent" }, "changestate": { "type": "string", "description": "The changestate value" }, "approvedby": { "type": "integer", "format": "int32", "description": "The approvedby value" }, "showforusers": { "type": "boolean", "description": "The showforusers value" }, "messsent": { "type": "string", "description": "The messsent value" }, "satisfactionlevel": { "type": "integer", "format": "int32", "description": "The satisfactionlevel value" }, "satisfactioncomment": { "type": "string", "description": "The satisfactioncomment value" }, "invoicenumber": { "type": "string", "description": "The invoicenumber value" }, "invoicenote": { "type": "string", "description": "The invoicenote value" }, "invoicedate": { "type": "string", "format": "date-time", "description": "The invoicedate value" }, "invoicepaiddate": { "type": "string", "format": "date-time", "description": "The invoicepaiddate value" }, "nonbillable_time": { "type": "number", "format": "double", "description": "Nonbillable Time" }, "mileage": { "type": "number", "format": "double", "description": "The mileage value" }, "planneddate": { "type": "string", "format": "date-time", "description": "The planneddate value" }, "ccaddress": { "type": "string", "description": "The ccaddress value" }, "agreedcleared": { "type": "boolean", "description": "The agreedcleared value" }, "responsetime": { "type": "number", "format": "double", "description": "The responsetime value" }, "first_responsetime": { "type": "number", "format": "double", "description": "First Responsetime" }, "alsoinform": { "type": "string", "description": "The alsoinform value" }, "justification": { "type": "string", "description": "The justification value" }, "backoutplan": { "type": "string", "description": "The backoutplan value" }, "communicationplan": { "type": "string", "description": "The communicationplan value" }, "testplan": { "type": "string", "description": "The testplan value" }, "riskdescription": { "type": "string", "description": "The riskdescription value" }, "impactdescription": { "type": "string", "description": "The impactdescription value" }, "service_id": { "type": "integer", "format": "int32", "description": "Service Id" }, "isparentservice": { "type": "boolean", "description": "The isparentservice value" }, "surveysent": { "type": "boolean", "description": "The surveysent value" }, "planneddateend": { "type": "string", "format": "date-time", "description": "The planneddateend value" }, "currentfaactionnumber": { "type": "integer", "format": "int32", "description": "The currentfaactionnumber value" }, "approval_process_step": { "type": "integer", "format": "int32", "description": "Approval Process Step" }, "approval_process_step_name": { "type": "string", "description": "Approval Process Step Name" }, "approval_cab_name": { "type": "string", "description": "Approval Cab Name" }, "approval_process_id": { "type": "integer", "format": "int32", "description": "Approval Process Id" }, "faultcodeopen": { "type": "integer", "format": "int32", "description": "The faultcodeopen value" }, "faultcode": { "type": "integer", "format": "int32", "description": "The faultcode value" }, "laststatus3rdparty": { "type": "integer", "format": "int32", "description": "The laststatus3rdparty value" }, "inform3rdpartysystem": { "type": "boolean", "description": "The inform3rdpartysystem value" }, "deliverycontact": { "type": "string", "description": "The deliverycontact value" }, "delivery_address": { "type": "object", "description": "Delivery Address" }, "surveyneeded": { "type": "boolean", "description": "The surveyneeded value" }, "knownerror": { "type": "boolean", "description": "The knownerror value" }, "development": { "type": "boolean", "description": "The development value" }, "causedby": { "type": "integer", "format": "int32", "description": "The causedby value" }, "messsentlast": { "type": "string", "description": "The messsentlast value" }, "unapprovedchangestatus": { "type": "integer", "format": "int32", "description": "The unapprovedchangestatus value" }, "changeseq": { "type": "integer", "format": "int32", "description": "The changeseq value" }, "lastrecurringemailsentdate": { "type": "string", "format": "date-time", "description": "The lastrecurringemailsentdate value" }, "template_id": { "type": "integer", "format": "int32", "description": "Template Id" }, "_original_templateparentid": { "type": "integer", "format": "int32", "description": "Original Templateparentid" }, "_automation_entity_type": { "type": "integer", "format": "int32", "description": "Automation Entity Type" }, "template_name": { "type": "string", "description": "Template Name" }, "child_template_id": { "type": "integer", "format": "int32", "description": "Child Template Id" }, "slaholdreminderdatelastemailed": { "type": "string", "format": "date-time", "description": "The slaholdreminderdatelastemailed value" }, "closurereminderdatelastemailed": { "type": "string", "format": "date-time", "description": "The closurereminderdatelastemailed value" }, "assetstring": { "type": "string", "description": "The assetstring value" }, "mailboxid": { "type": "integer", "format": "int32", "description": "The mailboxid value" }, "alerttype": { "type": "string", "description": "The alerttype value" }, "actisbillabledefault": { "type": "boolean", "description": "The actisbillabledefault value" }, "emaildisplayname": { "type": "string", "description": "The emaildisplayname value" }, "emailpriority": { "type": "integer", "format": "int32", "description": "The emailpriority value" }, "chargerate": { "type": "integer", "format": "int32", "description": "The chargerate value" }, "timezonename": { "type": "string", "description": "The timezonename value" }, "forwardinboundupdates": { "type": "boolean", "description": "The forwardinboundupdates value" }, "loggedoutofhdworkinghours": { "type": "boolean", "description": "The loggedoutofhdworkinghours value" }, "acctmaninformedsurvey": { "type": "boolean", "description": "The acctmaninformedsurvey value" }, "laststatuschangeinformed": { "type": "integer", "format": "int32", "description": "The laststatuschangeinformed value" }, "gfialerttype": { "type": "string", "description": "The gfialerttype value" }, "quotedescription": { "type": "string", "description": "The quotedescription value" }, "quotelabouramount": { "type": "number", "format": "double", "description": "The quotelabouramount value" }, "quotepriority": { "type": "integer", "format": "int32", "description": "The quotepriority value" }, "budgetcode": { "type": "integer", "format": "int32", "description": "The budgetcode value" }, "actualcost": { "type": "number", "format": "double", "description": "The actualcost value" }, "invoicestatus": { "type": "integer", "format": "int32", "description": "The invoicestatus value" }, "invoicedescription": { "type": "string", "description": "The invoicedescription value" }, "invoicelabouramount": { "type": "number", "format": "double", "description": "The invoicelabouramount value" }, "invoicematerialsamount": { "type": "number", "format": "double", "description": "The invoicematerialsamount value" }, "firsttimefix": { "type": "integer", "format": "int32", "description": "The firsttimefix value" }, "quotematerialsamount": { "type": "number", "format": "double", "description": "The quotematerialsamount value" }, "ukasaccredited": { "type": "boolean", "description": "The ukasaccredited value" }, "labno": { "type": "string", "description": "The labno value" }, "twitterscreenname": { "type": "string", "description": "The twitterscreenname value" }, "twitterid": { "type": "integer", "format": "int64", "description": "The twitterid value" }, "facebook_id": { "type": "string", "description": "Facebook Id" }, "fixbydateadjusted": { "type": "boolean", "description": "The fixbydateadjusted value" }, "loggedonbehalfby": { "type": "string", "description": "The loggedonbehalfby value" }, "alternativecontactno": { "type": "string", "description": "The alternativecontactno value" }, "operationalserviceid": { "type": "integer", "format": "int32", "description": "The operationalserviceid value" }, "requestdetailsprinted": { "type": "boolean", "description": "The requestdetailsprinted value" }, "serviceformprinted": { "type": "boolean", "description": "The serviceformprinted value" }, "auditstatus": { "type": "integer", "format": "int32", "description": "The auditstatus value" }, "auditunum": { "type": "integer", "format": "int32", "description": "The auditunum value" }, "auditdate": { "type": "string", "format": "date-time", "description": "The auditdate value" }, "auditnote": { "type": "string", "description": "The auditnote value" }, "auditfaileddate": { "type": "string", "format": "date-time", "description": "The auditfaileddate value" }, "auditfailednote": { "type": "string", "description": "The auditfailednote value" }, "userrequestedapprover": { "type": "integer", "format": "int32", "description": "The userrequestedapprover value" }, "oppdontaddtomailinglist": { "type": "boolean", "description": "The oppdontaddtomailinglist value" }, "sendprintrequest": { "type": "integer", "format": "int32", "description": "The sendprintrequest value" }, "pagerdutyid": { "type": "string", "description": "The pagerdutyid value" }, "pagerdutyincidentidstring": { "type": "string", "description": "The pagerdutyincidentidstring value" }, "pagerdutystatus": { "type": "integer", "format": "int32", "description": "The pagerdutystatus value" }, "pagerdutyurl": { "type": "string", "description": "The pagerdutyurl value" }, "pagerdutyincidentid": { "type": "string", "description": "The pagerdutyincidentid value" }, "opportunity_third_party_url": { "type": "string", "description": "Opportunity Third Party Url" }, "pr_link": { "type": "string", "description": "Pr Link" }, "github_repository": { "type": "string", "description": "Github Repository" }, "component_id": { "type": "integer", "format": "int32", "description": "Component Id" }, "component_name": { "type": "string", "description": "Component Name" }, "version_id": { "type": "integer", "format": "int32", "description": "Version Id" }, "version_name": { "type": "string", "description": "Version Name" }, "mailentryid": { "type": "string", "description": "The mailentryid value" }, "contract_id": { "type": "integer", "format": "int32", "description": "Contract Id" }, "contract_ref": { "type": "string", "description": "Contract Ref" }, "billing_address": { "type": "object", "description": "Billing Address" }, "workflow_stepstarted": { "type": "string", "format": "date-time", "description": "Workflow Stepstarted" }, "lessonslearned": { "type": "string", "description": "The lessonslearned value" }, "laststatuschangeinformedmanager": { "type": "integer", "format": "int32", "description": "The laststatuschangeinformedmanager value" }, "lastbugzillasync": { "type": "string", "format": "date-time", "description": "The lastbugzillasync value" }, "sapid": { "type": "string", "description": "The sapid value" }, "sapattachmentsuuid": { "type": "string", "description": "The sapattachmentsuuid value" }, "currency": { "type": "integer", "format": "int32", "description": "The currency value" }, "projectconsignmentheaderid": { "type": "integer", "format": "int32", "description": "The projectconsignmentheaderid value" }, "projectconsignmentdetailid": { "type": "integer", "format": "int32", "description": "The projectconsignmentdetailid value" }, "servicefailurestid": { "type": "integer", "format": "int32", "description": "The servicefailurestid value" }, "hdid": { "type": "integer", "format": "int32", "description": "The hdid value" }, "deleted": { "type": "boolean", "description": "The deleted value" }, "matched_rule_id": { "type": "integer", "format": "int32", "description": "Matched Rule Id" }, "matched_rule_name": { "type": "string", "description": "Matched Rule Name" }, "matched_rule_dont_show_notification": { "type": "boolean", "description": "Matched Rule Dont Show Notification" }, "ignore_kb_match": { "type": "boolean", "description": "Ignore Kb Match" }, "deadlinenotificationhours": { "type": "number", "format": "double", "description": "The deadlinenotificationhours value" }, "asset_type": { "type": "integer", "format": "int32", "description": "Asset Type" }, "showonroadmap": { "type": "boolean", "description": "The showonroadmap value" }, "roadmapnote": { "type": "string", "description": "The roadmapnote value" }, "phonenumberfrom": { "type": "string", "description": "The phonenumberfrom value" }, "addressfrom": { "type": "string", "description": "The addressfrom value" }, "changeinformation_html": { "type": "string", "description": "Changeinformation Html" }, "team_department_id": { "type": "integer", "format": "int32", "description": "Team Department Id" }, "sendack": { "type": "boolean", "description": "The sendack value" }, "newaction_emailfrom": { "type": "integer", "format": "int32", "description": "Newaction Emailfrom" }, "newaction_emailfrom_address_override": { "type": "string", "description": "Newaction Emailfrom Address Override" }, "_canupdate": { "type": "boolean", "description": "The canupdate value" }, "_mustupdateticketuser": { "type": "boolean", "description": "The mustupdateticketuser value" }, "_spam": { "type": "boolean", "description": "The spam value" }, "_spamblock": { "type": "boolean", "description": "The spamblock value" }, "users_name": { "type": "string", "description": "Users Name" }, "sibling_count_open": { "type": "integer", "format": "int32", "description": "Sibling Count Open" }, "parent_summary": { "type": "string", "description": "Parent Summary" }, "parent_status_name": { "type": "string", "description": "Parent Status Name" }, "new_approvalprocess": { "type": "integer", "format": "int32", "description": "New Approvalprocess" }, "new_approvalprocess_agent_id": { "type": "integer", "format": "int32", "description": "New Approvalprocess Agent Id" }, "new_approvalprocess_user_id": { "type": "integer", "format": "int32", "description": "New Approvalprocess User Id" }, "new_approvalprocess_email": { "type": "string", "description": "New Approvalprocess Email" }, "new_approvalprocess_cab_id": { "type": "integer", "format": "int32", "description": "New Approvalprocess Cab Id" }, "approvers": { "type": "array", "items": { "type": "object", "properties": { "ticket_id": { "type": "integer" }, "purchase_order_id": { "type": "integer" }, "purchase_order_ref": { "type": "string" }, "quote_id": { "type": "integer" }, "quote_ref": { "type": "string" }, "startdate_timezone": { "type": "string" }, "startdate_with_timezone": { "type": "object" }, "targetdate_timezone": { "type": "string" }, "targetdate_with_timezone": { "type": "object" }, "invoice_id": { "type": "integer" }, "invoice_ref": { "type": "string" }, "seq": { "type": "integer" }, "actionnumber": { "type": "integer" }, "emailstatus": { "type": "integer" }, "result": { "type": "integer" }, "emailaddress": { "type": "string" }, "type": { "type": "integer" }, "adhoc": { "type": "boolean" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "ticket_user_id": { "type": "integer" }, "ticket_user_name": { "type": "string" }, "cab_id": { "type": "integer" }, "templateid": { "type": "integer" }, "name": { "type": "string" }, "image": { "type": "string" }, "initials": { "type": "string" }, "colour": { "type": "string" }, "requestor_agent_id": { "type": "integer" }, "requestor_user_id": { "type": "integer" }, "datetime": { "type": "string" }, "approval_process_id": { "type": "integer" }, "approval_process_name": { "type": "string" }, "approval_process_guid": { "type": "string" }, "approver_note": { "type": "string" }, "requestor_name": { "type": "string" }, "requestor_imgpath": { "type": "string" }, "requestor_colour": { "type": "string" }, "requestor_initials": { "type": "string" }, "requestor_onlinestatus": { "type": "integer" }, "requestor_lastonline": { "type": "string" }, "summary": { "type": "string" }, "note": { "type": "string" }, "_includeticketinresponse": { "type": "boolean" }, "attachment_list": { "type": "object" }, "customfields": { "type": "array" }, "agent_name": { "type": "string" }, "agent_initials": { "type": "string" }, "agent_requestor_colour": { "type": "string" }, "agent_requestor_imgpath": { "type": "string" }, "delegated_by_uid": { "type": "integer" }, "votes_required_to_accept": { "type": "integer" }, "votes_required_to_reject": { "type": "integer" }, "is_mandatory": { "type": "boolean" }, "_warning": { "type": "string" }, "faresultchanged": { "type": "integer" }, "token": { "type": "string" }, "uniqueid": { "type": "integer" }, "signature": { "type": "string" }, "newsignatureadded": { "type": "boolean" }, "lastreminderdatetime": { "type": "string" }, "startdate": { "type": "string" }, "targetdate": { "type": "string" }, "starttime": { "type": "string" }, "targettime": { "type": "string" }, "timetaken": { "type": "number" }, "allow_approver_attachments": { "type": "boolean" }, "holiday_id": { "type": "integer" }, "holiday_ref": { "type": "string" }, "holiday_start": { "type": "string" }, "holiday_end": { "type": "string" }, "holiday_allday": { "type": "boolean" }, "attachments": { "type": "array" }, "admin_overridden": { "type": "boolean" }, "admin_override_id": { "type": "integer" }, "role_id": { "type": "integer" }, "total_count": { "type": "integer" }, "send_webhook": { "type": "boolean" }, "dateapproved": { "type": "string" }, "step_id": { "type": "integer" }, "step_name": { "type": "string" }, "approval_inprogress": { "type": "boolean" }, "role_name": { "type": "string" }, "_isportalagentnote": { "type": "boolean" }, "delegated_by_username": { "type": "string" }, "_delegate_to_agent_id": { "type": "integer" }, "kb_article_description": { "type": "string" }, "kb_article_notes": { "type": "string" }, "kb_article_resolution": { "type": "string" }, "kb_article_type": { "type": "integer" }, "kb_pdf_template": { "type": "integer" }, "kb_next_review_date": { "type": "string" }, "kb_tags": { "type": "array" }, "kb_new_template_when_linked": { "type": "integer" }, "ticket_status": { "type": "integer" }, "ticket_statusobj": { "type": "object" }, "delegated_by_email": { "type": "string" } } }, "description": "The approvers value" }, "new_approvers": { "type": "array", "items": { "type": "object", "properties": { "ticket_id": { "type": "integer" }, "purchase_order_id": { "type": "integer" }, "purchase_order_ref": { "type": "string" }, "quote_id": { "type": "integer" }, "quote_ref": { "type": "string" }, "startdate_timezone": { "type": "string" }, "startdate_with_timezone": { "type": "object" }, "targetdate_timezone": { "type": "string" }, "targetdate_with_timezone": { "type": "object" }, "invoice_id": { "type": "integer" }, "invoice_ref": { "type": "string" }, "seq": { "type": "integer" }, "actionnumber": { "type": "integer" }, "emailstatus": { "type": "integer" }, "result": { "type": "integer" }, "emailaddress": { "type": "string" }, "type": { "type": "integer" }, "adhoc": { "type": "boolean" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "ticket_user_id": { "type": "integer" }, "ticket_user_name": { "type": "string" }, "cab_id": { "type": "integer" }, "templateid": { "type": "integer" }, "name": { "type": "string" }, "image": { "type": "string" }, "initials": { "type": "string" }, "colour": { "type": "string" }, "requestor_agent_id": { "type": "integer" }, "requestor_user_id": { "type": "integer" }, "datetime": { "type": "string" }, "approval_process_id": { "type": "integer" }, "approval_process_name": { "type": "string" }, "approval_process_guid": { "type": "string" }, "approver_note": { "type": "string" }, "requestor_name": { "type": "string" }, "requestor_imgpath": { "type": "string" }, "requestor_colour": { "type": "string" }, "requestor_initials": { "type": "string" }, "requestor_onlinestatus": { "type": "integer" }, "requestor_lastonline": { "type": "string" }, "summary": { "type": "string" }, "note": { "type": "string" }, "_includeticketinresponse": { "type": "boolean" }, "attachment_list": { "type": "object" }, "customfields": { "type": "array" }, "agent_name": { "type": "string" }, "agent_initials": { "type": "string" }, "agent_requestor_colour": { "type": "string" }, "agent_requestor_imgpath": { "type": "string" }, "delegated_by_uid": { "type": "integer" }, "votes_required_to_accept": { "type": "integer" }, "votes_required_to_reject": { "type": "integer" }, "is_mandatory": { "type": "boolean" }, "_warning": { "type": "string" }, "faresultchanged": { "type": "integer" }, "token": { "type": "string" }, "uniqueid": { "type": "integer" }, "signature": { "type": "string" }, "newsignatureadded": { "type": "boolean" }, "lastreminderdatetime": { "type": "string" }, "startdate": { "type": "string" }, "targetdate": { "type": "string" }, "starttime": { "type": "string" }, "targettime": { "type": "string" }, "timetaken": { "type": "number" }, "allow_approver_attachments": { "type": "boolean" }, "holiday_id": { "type": "integer" }, "holiday_ref": { "type": "string" }, "holiday_start": { "type": "string" }, "holiday_end": { "type": "string" }, "holiday_allday": { "type": "boolean" }, "attachments": { "type": "array" }, "admin_overridden": { "type": "boolean" }, "admin_override_id": { "type": "integer" }, "role_id": { "type": "integer" }, "total_count": { "type": "integer" }, "send_webhook": { "type": "boolean" }, "dateapproved": { "type": "string" }, "step_id": { "type": "integer" }, "step_name": { "type": "string" }, "approval_inprogress": { "type": "boolean" }, "role_name": { "type": "string" }, "_isportalagentnote": { "type": "boolean" }, "delegated_by_username": { "type": "string" }, "_delegate_to_agent_id": { "type": "integer" }, "kb_article_description": { "type": "string" }, "kb_article_notes": { "type": "string" }, "kb_article_resolution": { "type": "string" }, "kb_article_type": { "type": "integer" }, "kb_pdf_template": { "type": "integer" }, "kb_next_review_date": { "type": "string" }, "kb_tags": { "type": "array" }, "kb_new_template_when_linked": { "type": "integer" }, "ticket_status": { "type": "integer" }, "ticket_statusobj": { "type": "object" }, "delegated_by_email": { "type": "string" } } }, "description": "New Approvers" }, "appointment_count": { "type": "integer", "format": "int32", "description": "Appointment Count" }, "open_chat_count": { "type": "integer", "format": "int32", "description": "Open Chat Count" }, "task_count": { "type": "integer", "format": "int32", "description": "Task Count" }, "create_article": { "type": "boolean", "description": "Create Article" }, "qualifications": { "type": "array", "items": { "type": "object", "properties": { "guid": { "type": "string" }, "intent": { "type": "string" }, "id": { "type": "integer" }, "name": { "type": "string" }, "weight": { "type": "integer" }, "mustmatch": { "type": "boolean" }, "unassigned_if_lb_no_match": { "type": "boolean" }, "load_balance_if_matched": { "type": "boolean" }, "load_balance_if_unmatched": { "type": "boolean" }, "criteria": { "type": "array" }, "agents": { "type": "array" }, "agent_matched": { "type": "boolean" }, "_domatch": { "type": "boolean" }, "access_control": { "type": "array" }, "access_control_level": { "type": "integer" }, "_warning": { "type": "string" } } }, "description": "The qualifications value" }, "target_adjust": { "type": "integer", "format": "int32", "description": "Target Adjust" }, "start_adjust": { "type": "integer", "format": "int32", "description": "Start Adjust" }, "dont_do_rules": { "type": "boolean", "description": "Dont Do Rules" }, "dont_do_databaselookups": { "type": "boolean", "description": "Dont Do Databaselookups" }, "apply_rules": { "type": "boolean", "description": "Apply Rules" }, "apply_this_rule": { "type": "integer", "format": "int32", "description": "Apply This Rule" }, "_forcereassign": { "type": "boolean", "description": "The forcereassign value" }, "_appointment01_ok": { "type": "boolean", "description": "Appointment01 Ok" }, "_agent01_ok": { "type": "boolean", "description": "Agent01 Ok" }, "_agent02_ok": { "type": "boolean", "description": "Agent02 Ok" }, "_asset01_ok": { "type": "boolean", "description": "Asset01 Ok" }, "return_this": { "type": "boolean", "description": "Return This" }, "_validate_form": { "type": "boolean", "description": "Validate Form" }, "_validate_updates": { "type": "boolean", "description": "Validate Updates" }, "attachments": { "type": "array", "items": { "type": "object", "properties": { "third_party_id": { "type": "string" }, "link": { "type": "string" }, "content_type": { "type": "string" }, "last_updated": { "type": "string" }, "id": { "type": "integer" }, "filename": { "type": "string" }, "datecreated": { "type": "string" }, "note": { "type": "string" }, "filesize": { "type": "integer" }, "type": { "type": "integer" }, "unique_id": { "type": "integer" }, "desc": { "type": "string" }, "isimage": { "type": "boolean" }, "data": { "type": "string" }, "ticket_id": { "type": "integer" }, "action_id": { "type": "integer" }, "outcome_id": { "type": "integer" }, "user_id": { "type": "integer" }, "agent_id": { "type": "integer" }, "attachmentaction_id": { "type": "integer" }, "_canupdate": { "type": "boolean" }, "guid": { "type": "string" }, "image_upload_id": { "type": "integer" }, "image_upload_key": { "type": "string" }, "file": { "type": "string" }, "_enduserportalpdfprint": { "type": "boolean" }, "anon_outcomeid": { "type": "integer" }, "has_scanned": { "type": "boolean" }, "_warning": { "type": "string" }, "_is_new_version": { "type": "boolean" }, "parent_name": { "type": "string" }, "parent_desc": { "type": "string" }, "version_count": { "type": "integer" }, "_alreadyuploaded": { "type": "boolean" }, "copy_from_id": { "type": "integer" }, "new_external_link": { "type": "object" }, "_match_thirdparty_id": { "type": "string" }, "_match_additional_id": { "type": "string" }, "_match_integration_id": { "type": "integer" }, "_match_integration_name": { "type": "string" }, "import_details_id": { "type": "integer" }, "external_links": { "type": "array" }, "access_control": { "type": "array" }, "_start_transcription": { "type": "boolean" }, "_transcription_started": { "type": "boolean" }, "_transcription_is_new_action": { "type": "boolean" }, "showforusers": { "type": "boolean" }, "showonchild": { "type": "boolean" }, "showonrelated": { "type": "boolean" }, "data_base64": { "type": "string" }, "download_url": { "type": "string" }, "third_party_token": { "type": "string" }, "already_posted": { "type": "boolean" }, "faultid": { "type": "integer" }, "_isimport": { "type": "boolean" }, "_importtype": { "type": "string" }, "s3url": { "type": "string" }, "att_link": { "type": "string" }, "child_count": { "type": "integer" }, "parent_id": { "type": "integer" }, "linked_version_id": { "type": "integer" }, "allow_anon_upload": { "type": "boolean" }, "tickettype_id": { "type": "integer" }, "tickettype_guid": { "type": "string" }, "validate_guid": { "type": "string" }, "import_parentid": { "type": "string" }, "folder_hierarchy": { "type": "string" }, "access_control_level": { "type": "integer" }, "is_s3": { "type": "boolean" } } }, "description": "The attachments value" }, "documents": { "type": "array", "items": { "type": "object", "properties": { "third_party_id": { "type": "string" }, "link": { "type": "string" }, "content_type": { "type": "string" }, "last_updated": { "type": "string" }, "id": { "type": "integer" }, "filename": { "type": "string" }, "datecreated": { "type": "string" }, "note": { "type": "string" }, "filesize": { "type": "integer" }, "type": { "type": "integer" }, "unique_id": { "type": "integer" }, "desc": { "type": "string" }, "isimage": { "type": "boolean" }, "data": { "type": "string" }, "ticket_id": { "type": "integer" }, "action_id": { "type": "integer" }, "outcome_id": { "type": "integer" }, "user_id": { "type": "integer" }, "agent_id": { "type": "integer" }, "attachmentaction_id": { "type": "integer" }, "_canupdate": { "type": "boolean" }, "guid": { "type": "string" }, "image_upload_id": { "type": "integer" }, "image_upload_key": { "type": "string" }, "file": { "type": "string" }, "_enduserportalpdfprint": { "type": "boolean" }, "anon_outcomeid": { "type": "integer" }, "has_scanned": { "type": "boolean" }, "_warning": { "type": "string" }, "_is_new_version": { "type": "boolean" }, "parent_name": { "type": "string" }, "parent_desc": { "type": "string" }, "version_count": { "type": "integer" }, "_alreadyuploaded": { "type": "boolean" }, "copy_from_id": { "type": "integer" }, "new_external_link": { "type": "object" }, "_match_thirdparty_id": { "type": "string" }, "_match_additional_id": { "type": "string" }, "_match_integration_id": { "type": "integer" }, "_match_integration_name": { "type": "string" }, "import_details_id": { "type": "integer" }, "external_links": { "type": "array" }, "access_control": { "type": "array" }, "_start_transcription": { "type": "boolean" }, "_transcription_started": { "type": "boolean" }, "_transcription_is_new_action": { "type": "boolean" }, "showforusers": { "type": "boolean" }, "showonchild": { "type": "boolean" }, "showonrelated": { "type": "boolean" }, "data_base64": { "type": "string" }, "download_url": { "type": "string" }, "third_party_token": { "type": "string" }, "already_posted": { "type": "boolean" }, "faultid": { "type": "integer" }, "_isimport": { "type": "boolean" }, "_importtype": { "type": "string" }, "s3url": { "type": "string" }, "att_link": { "type": "string" }, "child_count": { "type": "integer" }, "parent_id": { "type": "integer" }, "linked_version_id": { "type": "integer" }, "allow_anon_upload": { "type": "boolean" }, "tickettype_id": { "type": "integer" }, "tickettype_guid": { "type": "string" }, "validate_guid": { "type": "string" }, "import_parentid": { "type": "string" }, "folder_hierarchy": { "type": "string" }, "access_control_level": { "type": "integer" }, "is_s3": { "type": "boolean" } } }, "description": "The documents value" }, "popup_notes": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "client_id": { "type": "integer" }, "site_id": { "type": "integer" }, "user_id": { "type": "integer" }, "date_created": { "type": "string" }, "note": { "type": "string" }, "dismissable": { "type": "boolean" }, "read_status": { "type": "integer" }, "displaymodal": { "type": "boolean" }, "displayhtml": { "type": "boolean" }, "limitdaterange": { "type": "boolean" }, "startdate": { "type": "string" }, "enddate": { "type": "string" }, "_warning": { "type": "string" } } }, "description": "Popup Notes" }, "current_action_type": { "type": "string", "description": "Current Action Type" }, "current_action_name": { "type": "string", "description": "Current Action Name" }, "_ispreview": { "type": "boolean", "description": "The ispreview value" }, "assets": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "changeguid": { "type": "string" }, "intent": { "type": "string" }, "inventory_number": { "type": "string" }, "key_field": { "type": "string" }, "key_field2": { "type": "string" }, "key_field3": { "type": "string" }, "client_id": { "type": "integer" }, "client_name": { "type": "string" }, "site_id": { "type": "integer" }, "site_name": { "type": "string" }, "business_owner_id": { "type": "integer" }, "business_owner_name": { "type": "string" }, "business_owner_site": { "type": "string" }, "business_owner_client": { "type": "string" }, "business_owner_cab_id": { "type": "integer" }, "business_owner_cab_name": { "type": "string" }, "username": { "type": "string" }, "technical_owner_id": { "type": "integer" }, "technical_owner_name": { "type": "string" }, "technical_owner_cab_id": { "type": "integer" }, "technical_owner_cab_name": { "type": "string" }, "intune_default_site": { "type": "integer" }, "assettype_id": { "type": "integer" }, "assettype_name": { "type": "string" }, "colour": { "type": "string" }, "icon": { "type": "string" }, "warranty_end": { "type": "string" }, "inactive": { "type": "boolean" }, "is_primary_asset": { "type": "boolean" }, "parent_id": { "type": "integer" }, "lansweeper_parent_id": { "type": "string" }, "child_id": { "type": "integer" }, "sibling_id": { "type": "boolean" }, "contract_value": { "type": "number" }, "contract_ref": { "type": "string" }, "contract_id": { "type": "integer" }, "supplier_id": { "type": "integer" }, "supplier_name": { "type": "string" }, "manufacturer_id": { "type": "integer" }, "manufacturer_name": { "type": "string" }, "supplier_contract_id": { "type": "integer" }, "supplier_contract_ref": { "type": "string" }, "supplier_sla_id": { "type": "integer" }, "supplier_priority_id": { "type": "integer" }, "fields": { "type": "array" }, "customfields": { "type": "array" }, "relationship_id": { "type": "integer" }, "default_contract_value": { "type": "number" }, "itemstock_id": { "type": "integer" }, "item_id": { "type": "integer" }, "stock_date": { "type": "string" }, "non_consignable": { "type": "boolean" }, "reserved_salesorder_id": { "type": "integer" }, "reserved_salesorder_line_id": { "type": "integer" }, "matching_field": { "type": "string" }, "is_auto_picking_asset_tag": { "type": "boolean" }, "device42_id": { "type": "integer" }, "device42_url": { "type": "string" }, "related_services": { "type": "string" }, "technical_owner": { "type": "string" }, "business_owner": { "type": "string" }, "primary_asset_chart_json": { "type": "string" }, "criticality": { "type": "integer" }, "service_id": { "type": "integer" }, "key": { "type": "integer" }, "table": { "type": "integer" }, "use": { "type": "string" }, "device_number": { "type": "integer" }, "assettype_guid": { "type": "string" }, "owning_portfolio_name": { "type": "string" }, "owning_service_name": { "type": "string" }, "owning_businessapp_name": { "type": "string" }, "owning_ci_name": { "type": "string" }, "warranty_start": { "type": "string" }, "labour_warranty_start": { "type": "string" }, "labour_warranty_end": { "type": "string" }, "parent_guid": { "type": "string" }, "child_guid": { "type": "string" }, "status_id": { "type": "integer" }, "status_name": { "type": "string" }, "third_party_id": { "type": "integer" }, "sla_name": { "type": "string" }, "priority_name": { "type": "string" }, "latest_contract_ref": { "type": "string" }, "sequence": { "type": "integer" }, "ncentral_url": { "type": "string" }, "ncentral_remote_url": { "type": "string" }, "contract_end_date": { "type": "string" }, "atera_id": { "type": "string" }, "automate_id": { "type": "integer" }, "automate_url": { "type": "string" }, "connectwise_control_url": { "type": "string" }, "ninjarmm_id": { "type": "integer" }, "ninja_url": { "type": "string" }, "ninja_remote_url": { "type": "string" }, "syncro_url": { "type": "string" }, "syncroid": { "type": "integer" }, "itglue_url": { "type": "string" }, "defaultsequence": { "type": "integer" }, "service_ids": { "type": "string" }, "bulkcreated": { "type": "boolean" }, "bulkbillingperiod": { "type": "integer" }, "asset_field": { "type": "string" }, "datto_alternate_id": { "type": "integer" }, "syncro_id": { "type": "string" }, "domotz_id": { "type": "string" }, "snow_id": { "type": "integer" }, "passportal_id": { "type": "integer" }, "auvik_device_id": { "type": "string" }, "auvik_url": { "type": "string" }, "allowallstatus": { "type": "boolean" }, "allowed_status": { "type": "array" }, "allowallcustombuttons": { "type": "boolean" }, "allowed_custombuttons": { "type": "array" }, "datto_id": { "type": "string" }, "addigy_id": { "type": "string" }, "liongard_url": { "type": "string" }, "liongard_environmnet_id": { "type": "integer" }, "liongard_id": { "type": "string" }, "kaseya_id": { "type": "string" }, "iskaseyaagent": { "type": "boolean" }, "kaseyavsa_url": { "type": "string" }, "addigy_url": { "type": "string" }, "teamviewerid": { "type": "string" }, "serialization_user": { "type": "integer" }, "zabbix_id": { "type": "string" }, "zabbix_url": { "type": "string" }, "stockbin_name": { "type": "string" }, "issue_consignment_line_id": { "type": "integer" }, "item_name": { "type": "string" }, "datto_url": { "type": "string" }, "ncentral_details_id": { "type": "integer" }, "nable_id": { "type": "string" }, "connectwisecontrolid": { "type": "string" }, "_isimport": { "type": "boolean" }, "_importtype": { "type": "string" }, "workspace_id": { "type": "string" }, "workspace_url": { "type": "string" }, "intune_id": { "type": "string" }, "supplier_purchasedate": { "type": "string" }, "logicmonitor_id": { "type": "string" }, "barracudarmm_id": { "type": "string" }, "sla_id": { "type": "integer" }, "priority_id": { "type": "integer" }, "icinga_id": { "type": "string" }, "related_service_name": { "type": "string" }, "related_service_count": { "type": "integer" }, "connectwisermm_id": { "type": "string" }, "xensam_id": { "type": "string" }, "asset_type_priority": { "type": "integer" }, "snipeit_id": { "type": "string" }, "prometheus_id": { "type": "string" }, "dynatrace_id": { "type": "string" }, "vmworkspace_id": { "type": "string" }, "tanium_id": { "type": "string" }, "tenable_id": { "type": "string" }, "kandji_id": { "type": "string" }, "criticality_description": { "type": "string" }, "auvik_id": { "type": "string" }, "is_template": { "type": "boolean" }, "aws_id": { "type": "string" }, "manageengine_id": { "type": "string" }, "manageengine_customer_id": { "type": "string" }, "lastchangeofvaluedate": { "type": "string" }, "commissiondate": { "type": "string" }, "first_user_id": { "type": "integer" }, "changebackupexists": { "type": "boolean" }, "_isbatch": { "type": "boolean" }, "virima_id": { "type": "string" }, "service_guid": { "type": "string" }, "service_name": { "type": "string" }, "lansweeperid": { "type": "string" }, "eracent_id": { "type": "string" }, "changehistory_last_updated": { "type": "string" }, "changehistory_updated_by": { "type": "string" }, "changehistory_created_by": { "type": "string" }, "changehistory_created_date": { "type": "string" }, "auto_link": { "type": "boolean" }, "impact_statement": { "type": "string" }, "activity_statement": { "type": "string" }, "raynet_id": { "type": "string" }, "armis_id": { "type": "string" }, "kaseyavsax_id": { "type": "string" }, "diagram_field1": { "type": "string" }, "diagram_field2": { "type": "string" }, "diagram_field3": { "type": "string" }, "ci_type": { "type": "integer" }, "manually_linked_ticket": { "type": "boolean" }, "_importtypeid": { "type": "integer" }, "_importthirdpartyid": { "type": "string" }, "new_external_link": { "type": "object" }, "import_details_id": { "type": "integer" }, "_isupdateimport": { "type": "boolean" }, "_match_thirdparty_id": { "type": "string" }, "_match_integration_id": { "type": "integer" }, "_match_integration_name": { "type": "string" }, "_match_integration_button_caption": { "type": "string" }, "_match_integration_button_url": { "type": "string" }, "_match_integration_button_icon": { "type": "string" } } }, "description": "The assets value" }, "nochangesequpdate": { "type": "boolean", "description": "The nochangesequpdate value" }, "_reclose": { "type": "boolean", "description": "The reclose value" }, "_reclose_oid": { "type": "integer", "format": "int32", "description": "Reclose Oid" }, "_recover": { "type": "boolean", "description": "The recover value" }, "email_start_tag_override": { "type": "string", "description": "Email Start Tag Override" }, "email_end_tag_override": { "type": "string", "description": "Email End Tag Override" }, "follower_count": { "type": "integer", "format": "int32", "description": "Follower Count" }, "contact_address": { "type": "object", "description": "Contact Address" }, "chat_id": { "type": "integer", "format": "int32", "description": "Chat Id" }, "actioncode": { "type": "integer", "format": "int32", "description": "The actioncode value" }, "clone_count": { "type": "integer", "format": "int32", "description": "Clone Count" }, "copy_milestone": { "type": "boolean", "description": "Copy Milestone" }, "todo_count": { "type": "integer", "format": "int32", "description": "Todo Count" }, "todo_list": { "type": "array", "items": { "type": "object", "properties": { "ticket_id": { "type": "integer" }, "id": { "type": "integer" }, "done": { "type": "boolean" }, "done_by_id": { "type": "integer" }, "done_by_name": { "type": "string" }, "text": { "type": "string" }, "start_date": { "type": "string" }, "end_date": { "type": "string" }, "actual_start": { "type": "string" }, "actual_end": { "type": "string" }, "sequence": { "type": "integer" }, "_warning": { "type": "string" }, "addedby": { "type": "integer" }, "group_id": { "type": "integer" }, "group_name": { "type": "string" }, "group_seq": { "type": "integer" } } }, "description": "Todo List" }, "service_count": { "type": "integer", "format": "int32", "description": "Service Count" }, "businessapp_count": { "type": "integer", "format": "int32", "description": "Businessapp Count" }, "unsubscribedfromserviceid": { "type": "integer", "format": "int32", "description": "The unsubscribedfromserviceid value" }, "is_project": { "type": "boolean", "description": "Is Project" }, "items_issued_count": { "type": "integer", "format": "int32", "description": "Items Issued Count" }, "items_issued": { "type": "array", "items": { "type": "object", "properties": { "ticket_id": { "type": "integer" }, "id": { "type": "integer" }, "item_id": { "type": "integer" }, "quantity": { "type": "number" }, "quantity_shipped": { "type": "number" }, "unit": { "type": "integer" }, "costprice": { "type": "number" }, "price": { "type": "number" }, "status": { "type": "string" }, "date_shipped": { "type": "string" }, "note": { "type": "string" }, "note2": { "type": "string" }, "name": { "type": "string" }, "supplier_part_code": { "type": "string" }, "stocklocation_id": { "type": "integer" }, "stocklocation_name": { "type": "string" }, "quantity_in_stock": { "type": "number" }, "asset_number": { "type": "integer" }, "asset_site": { "type": "integer" }, "warranty_reported": { "type": "boolean" }, "selected": { "type": "boolean" }, "stock_adjusted_already": { "type": "boolean" }, "cost_centre": { "type": "integer" }, "agent_id": { "type": "integer" }, "assetgroup_name": { "type": "string" }, "assettype_id": { "type": "integer" }, "assettype_name": { "type": "string" }, "supplier_name": { "type": "string" }, "tax": { "type": "number" }, "item_tax_code": { "type": "integer" }, "item_taxable": { "type": "boolean" }, "item_generic": { "type": "integer" }, "item_recurring": { "type": "boolean" }, "item_internal_reference": { "type": "string" }, "item_external_reference": { "type": "string" }, "item_tax_name": { "type": "string" }, "net_total": { "type": "number" }, "total_price": { "type": "number" }, "total_tax": { "type": "number" }, "total_net_total": { "type": "number" }, "consignment_ids": { "type": "array" }, "asset_id": { "type": "integer" }, "from_order_id": { "type": "integer" }, "from_order_line": { "type": "integer" }, "reserved_assets": { "type": "array" }, "inventory_number": { "type": "string" }, "stockbin_id": { "type": "integer" }, "asset_type_matching_field_name": { "type": "string" }, "_warning": { "type": "string" }, "budgettype_id": { "type": "integer" }, "serialise_only_one": { "type": "boolean" }, "recurringinvoice_id": { "type": "integer" }, "dont_track_stock": { "type": "boolean" } } }, "description": "Items Issued" }, "item_issued": { "type": "object", "description": "Item Issued" }, "project_items_issued": { "type": "array", "items": { "type": "object", "properties": { "ticket_id": { "type": "integer" }, "id": { "type": "integer" }, "item_id": { "type": "integer" }, "quantity": { "type": "number" }, "quantity_shipped": { "type": "number" }, "unit": { "type": "integer" }, "costprice": { "type": "number" }, "price": { "type": "number" }, "status": { "type": "string" }, "date_shipped": { "type": "string" }, "note": { "type": "string" }, "note2": { "type": "string" }, "name": { "type": "string" }, "supplier_part_code": { "type": "string" }, "stocklocation_id": { "type": "integer" }, "stocklocation_name": { "type": "string" }, "quantity_in_stock": { "type": "number" }, "asset_number": { "type": "integer" }, "asset_site": { "type": "integer" }, "warranty_reported": { "type": "boolean" }, "selected": { "type": "boolean" }, "stock_adjusted_already": { "type": "boolean" }, "cost_centre": { "type": "integer" }, "agent_id": { "type": "integer" }, "assetgroup_name": { "type": "string" }, "assettype_id": { "type": "integer" }, "assettype_name": { "type": "string" }, "supplier_name": { "type": "string" }, "tax": { "type": "number" }, "item_tax_code": { "type": "integer" }, "item_taxable": { "type": "boolean" }, "item_generic": { "type": "integer" }, "item_recurring": { "type": "boolean" }, "item_internal_reference": { "type": "string" }, "item_external_reference": { "type": "string" }, "item_tax_name": { "type": "string" }, "net_total": { "type": "number" }, "total_price": { "type": "number" }, "total_tax": { "type": "number" }, "total_net_total": { "type": "number" }, "consignment_ids": { "type": "array" }, "asset_id": { "type": "integer" }, "from_order_id": { "type": "integer" }, "from_order_line": { "type": "integer" }, "reserved_assets": { "type": "array" }, "inventory_number": { "type": "string" }, "stockbin_id": { "type": "integer" }, "asset_type_matching_field_name": { "type": "string" }, "_warning": { "type": "string" }, "budgettype_id": { "type": "integer" }, "serialise_only_one": { "type": "boolean" }, "recurringinvoice_id": { "type": "integer" }, "dont_track_stock": { "type": "boolean" } } }, "description": "Project Items Issued" }, "quotation_count": { "type": "integer", "format": "int32", "description": "Quotation Count" }, "salesorder_count": { "type": "integer", "format": "int32", "description": "Salesorder Count" }, "purchaseorder_count": { "type": "integer", "format": "int32", "description": "Purchaseorder Count" }, "invoice_line_count": { "type": "integer", "format": "int32", "description": "Invoice Line Count" }, "third_party_client_id": { "type": "string", "description": "Third Party Client Id" }, "_refreshresponse": { "type": "boolean", "description": "The refreshresponse value" }, "_isimport": { "type": "boolean", "description": "The isimport value" }, "_isalert": { "type": "boolean", "description": "The isalert value" }, "_novalidate": { "type": "boolean", "description": "The novalidate value" }, "is_closure_reminder_closure": { "type": "boolean", "description": "Is Closure Reminder Closure" }, "is_slahold_reminder_closure": { "type": "boolean", "description": "Is Slahold Reminder Closure" }, "_importid": { "type": "integer", "format": "int32", "description": "The importid value" }, "sendtopagerduty": { "type": "boolean", "description": "The sendtopagerduty value" }, "splunkurl": { "type": "string", "description": "The splunkurl value" }, "splunksearch": { "type": "string", "description": "The splunksearch value" }, "budgettype_id": { "type": "integer", "format": "int32", "description": "Budgettype Id" }, "budgettype_name": { "type": "string", "description": "Budgettype Name" }, "budgets": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "ticket_id": { "type": "integer" }, "budgettype_id": { "type": "integer" }, "budgettype_name": { "type": "string" }, "hours": { "type": "number" }, "days": { "type": "number" }, "rate": { "type": "number" }, "rate_days": { "type": "number" }, "money": { "type": "number" }, "estimated_hours": { "type": "number" }, "estimated_days": { "type": "number" }, "estimated_money": { "type": "number" }, "actual_hours": { "type": "number" }, "actual_days": { "type": "number" }, "actual_money": { "type": "number" }, "scheduled_hours": { "type": "number" }, "scheduled_days": { "type": "number" }, "scheduled_value": { "type": "number" }, "toschedule_hours": { "type": "number" }, "toschedule_days": { "type": "number" }, "toschedule_value": { "type": "number" }, "remaining_hours": { "type": "number" }, "remaining_days": { "type": "number" }, "remaining_value": { "type": "number" }, "quoteline_id": { "type": "integer" }, "_warning": { "type": "string" } } }, "description": "The budgets value" }, "process_ai": { "type": "boolean", "description": "Process Ai" }, "send_remoteinvite": { "type": "boolean", "description": "Send Remoteinvite" }, "invite_emaillist": { "type": "string", "description": "Invite Emaillist" }, "third_party_call_id": { "type": "string", "description": "Third Party Call Id" }, "remotetechid": { "type": "integer", "format": "int32", "description": "The remotetechid value" }, "linkremotesession": { "type": "boolean", "description": "The linkremotesession value" }, "remotesessionid": { "type": "integer", "format": "int32", "description": "The remotesessionid value" }, "utcoffset": { "type": "number", "format": "double", "description": "The utcoffset value" }, "form_id": { "type": "string", "description": "Form Id" }, "database_lookup_result": { "type": "object", "description": "Database Lookup Result" }, "azure_tenants": { "type": "string", "description": "Azure Tenants" }, "azure_tenants_name": { "type": "string", "description": "Azure Tenants Name" }, "_warning": { "type": "string", "description": "The warning value" }, "_warning_is_error": { "type": "string", "description": "Warning Is Error" }, "close_unassigned": { "type": "boolean", "description": "Close Unassigned" }, "canbechild": { "type": "boolean", "description": "The canbechild value" }, "_changefreeze01_ok": { "type": "boolean", "description": "Changefreeze01 Ok" }, "_maintenance01_ok": { "type": "boolean", "description": "Maintenance01 Ok" }, "_maintenancesuggest01_ok": { "type": "boolean", "description": "Maintenancesuggest01 Ok" }, "_force": { "type": "boolean", "description": "The force value" }, "_ticketclash01_ok": { "type": "boolean", "description": "Ticketclash01 Ok" }, "_milestonedate01_ok": { "type": "boolean", "description": "Milestonedate01 Ok" }, "_ignoremilestonedates": { "type": "boolean", "description": "The ignoremilestonedates value" }, "locked": { "type": "boolean", "description": "The locked value" }, "has_related": { "type": "boolean", "description": "Has Related" }, "pagerdutyeragent": { "type": "integer", "format": "int32", "description": "The pagerdutyeragent value" }, "elapsed_response_hours": { "type": "number", "format": "double", "description": "Elapsed Response Hours" }, "elapsed_resolution_hours": { "type": "number", "format": "double", "description": "Elapsed Resolution Hours" }, "sla_start_date": { "type": "string", "format": "date-time", "description": "Sla Start Date" }, "_print_generate": { "type": "boolean", "description": "Print Generate" }, "printhtml": { "type": "string", "description": "The printhtml value" }, "pdf_attachment_id": { "type": "integer", "format": "int32", "description": "Pdf Attachment Id" }, "journeys": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "unum": { "type": "integer" }, "faultid": { "type": "integer" }, "actionnumber": { "type": "integer" }, "description": { "type": "string" }, "startdate": { "type": "string" }, "enddate": { "type": "string" }, "startodometer": { "type": "number" }, "endodometer": { "type": "number" }, "vehicle": { "type": "string" }, "startgps": { "type": "number" }, "endgps": { "type": "number" }, "datereimbursed": { "type": "string" }, "dateinvoicedmileage": { "type": "string" }, "dateinvoicedtraveltime": { "type": "string" }, "ihidmileage": { "type": "integer" }, "ihidtraveltime": { "type": "integer" }, "invoiceable": { "type": "boolean" }, "type": { "type": "integer" }, "_warning": { "type": "string" } } }, "description": "The journeys value" }, "devops_agent": { "type": "string", "description": "Devops Agent" }, "_dontupdate_devops": { "type": "boolean", "description": "Dontupdate Devops" }, "category_note_1": { "type": "string", "description": "Category Note 1" }, "category_user_note_1": { "type": "string", "description": "Category User Note 1" }, "category_include_note_1": { "type": "boolean", "description": "Category Include Note 1" }, "category_itil_1": { "type": "integer", "format": "int32", "description": "Category Itil 1" }, "category_note_2": { "type": "string", "description": "Category Note 2" }, "category_user_note_2": { "type": "string", "description": "Category User Note 2" }, "category_include_note_2": { "type": "boolean", "description": "Category Include Note 2" }, "category_itil_2": { "type": "integer", "format": "int32", "description": "Category Itil 2" }, "category_note_3": { "type": "string", "description": "Category Note 3" }, "category_user_note_3": { "type": "string", "description": "Category User Note 3" }, "category_include_note_3": { "type": "boolean", "description": "Category Include Note 3" }, "category_itil_3": { "type": "integer", "format": "int32", "description": "Category Itil 3" }, "category_note_4": { "type": "string", "description": "Category Note 4" }, "category_user_note_4": { "type": "string", "description": "Category User Note 4" }, "category_include_note_4": { "type": "boolean", "description": "Category Include Note 4" }, "category_itil_4": { "type": "integer", "format": "int32", "description": "Category Itil 4" }, "devops_comment_count": { "type": "integer", "format": "int32", "description": "Devops Comment Count" }, "_iszapier": { "type": "boolean", "description": "The iszapier value" }, "_find_user_from_reportedby": { "type": "boolean", "description": "Find User From Reportedby" }, "ncentral_ticketid": { "type": "string", "description": "Ncentral Ticketid" }, "_isnotify": { "type": "boolean", "description": "The isnotify value" }, "created_from_action_id": { "type": "integer", "format": "int32", "description": "Created From Action Id" }, "created_from_action_name": { "type": "string", "description": "Created From Action Name" }, "createacknowledgement": { "type": "boolean", "description": "The createacknowledgement value" }, "your_vote": { "type": "integer", "format": "int32", "description": "Your Vote" }, "your_vote_comment": { "type": "string", "description": "Your Vote Comment" }, "donotapplytemplateintheapi": { "type": "boolean", "description": "The donotapplytemplateintheapi value" }, "_create_outstanding_appointments": { "type": "boolean", "description": "Create Outstanding Appointments" }, "_create_outstanding_appointment_email": { "type": "boolean", "description": "Create Outstanding Appointment Email" }, "scomalertstate": { "type": "integer", "format": "int32", "description": "The scomalertstate value" }, "orionalertid": { "type": "integer", "format": "int32", "description": "The orionalertid value" }, "orionalertactiveid": { "type": "integer", "format": "int32", "description": "The orionalertactiveid value" }, "orionacknowledgestate": { "type": "integer", "format": "int32", "description": "The orionacknowledgestate value" }, "orionclosestate": { "type": "integer", "format": "int32", "description": "The orionclosestate value" }, "orionacknowledgedby": { "type": "integer", "format": "int32", "description": "The orionacknowledgedby value" }, "orionacknowledgedate": { "type": "string", "format": "date-time", "description": "The orionacknowledgedate value" }, "_acknowledgealert": { "type": "boolean", "description": "The acknowledgealert value" }, "orionacknowledgenote": { "type": "string", "description": "The orionacknowledgenote value" }, "orionacknowledgedbyname": { "type": "string", "description": "The orionacknowledgedbyname value" }, "orionalertname": { "type": "string", "description": "The orionalertname value" }, "servicenow_id": { "type": "string", "description": "Servicenow Id" }, "third_party_parent_id": { "type": "string", "description": "Third Party Parent Id" }, "third_party_problem_id": { "type": "string", "description": "Third Party Problem Id" }, "opened_by": { "type": "string", "description": "Opened By" }, "resolved_by": { "type": "string", "description": "Resolved By" }, "sendtosplunkoncall": { "type": "boolean", "description": "The sendtosplunkoncall value" }, "splunkoncalltarget": { "type": "integer", "format": "int32", "description": "The splunkoncalltarget value" }, "splunkoncalltarget_id": { "type": "string", "description": "Splunkoncalltarget Id" }, "splunkoncall_id": { "type": "string", "description": "Splunkoncall Id" }, "splunkoncallurl": { "type": "string", "description": "The splunkoncallurl value" }, "splunkoncallstatus": { "type": "integer", "format": "int32", "description": "The splunkoncallstatus value" }, "connectwise_id": { "type": "integer", "format": "int32", "description": "Connectwise Id" }, "connectwise_project_id": { "type": "integer", "format": "int32", "description": "Connectwise Project Id" }, "prepay_balance_hours": { "type": "number", "format": "double", "description": "Prepay Balance Hours" }, "prepay_balance_amount": { "type": "number", "format": "double", "description": "Prepay Balance Amount" }, "servicenow_number": { "type": "string", "description": "Servicenow Number" }, "parent_ticket_type_name": { "type": "string", "description": "Parent Ticket Type Name" }, "createdfrom_ticket_type_name": { "type": "string", "description": "Createdfrom Ticket Type Name" }, "clonedfrom_ticket_type_name": { "type": "string", "description": "Clonedfrom Ticket Type Name" }, "autotask_id": { "type": "integer", "format": "int32", "description": "Autotask Id" }, "autotask_number": { "type": "string", "description": "Autotask Number" }, "atera_alert_id": { "type": "integer", "format": "int32", "description": "Atera Alert Id" }, "syncro_alert_id": { "type": "integer", "format": "int32", "description": "Syncro Alert Id" }, "laststatuschangestatus": { "type": "integer", "format": "int32", "description": "The laststatuschangestatus value" }, "laststatuschangestatusdate": { "type": "string", "format": "date-time", "description": "The laststatuschangestatusdate value" }, "mark_as_read_only": { "type": "boolean", "description": "Mark As Read Only" }, "audit_log": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "ticket_id": { "type": "integer" }, "agent_id": { "type": "integer" }, "date": { "type": "string" }, "value": { "type": "string" }, "to": { "type": "string" }, "from": { "type": "string" }, "table_name": { "type": "string" }, "id1": { "type": "integer" }, "id2": { "type": "integer" }, "clientid": { "type": "integer" }, "_warning": { "type": "string" }, "actoutcome": { "type": "string" }, "user_id": { "type": "integer" }, "username": { "type": "string" }, "datetime_to": { "type": "string" }, "datetime_from": { "type": "string" }, "_redact": { "type": "boolean" }, "guid": { "type": "string" } } }, "description": "Audit Log" }, "meraki_device": { "type": "string", "description": "Meraki Device" }, "meraki_alert_type": { "type": "string", "description": "Meraki Alert Type" }, "matched_rules": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "fault_id": { "type": "integer" }, "rule_id": { "type": "integer" }, "rule_sequence": { "type": "integer" }, "_warning": { "type": "string" }, "popupmsg": { "type": "string" }, "pop_up_msg_is_html": { "type": "boolean" }, "pop_up_msg_modal": { "type": "boolean" } } }, "description": "Matched Rules" }, "powershell_script_count": { "type": "integer", "format": "int32", "description": "Powershell Script Count" }, "devops_workitem_count": { "type": "integer", "format": "int32", "description": "Devops Workitem Count" }, "ninja_alert_id": { "type": "string", "description": "Ninja Alert Id" }, "ninja_device_id": { "type": "integer", "format": "int32", "description": "Ninja Device Id" }, "usertype": { "type": "integer", "format": "int32", "description": "The usertype value" }, "actionworkflowset": { "type": "boolean", "description": "The actionworkflowset value" }, "isbillable": { "type": "boolean", "description": "The isbillable value" }, "itemsarebillable": { "type": "boolean", "description": "The itemsarebillable value" }, "childrenlefttocreate": { "type": "boolean", "description": "The childrenlefttocreate value" }, "who": { "type": "string", "description": "The who value" }, "resourcetype_id": { "type": "integer", "format": "int32", "description": "Resourcetype Id" }, "resourcetype_name": { "type": "string", "description": "Resourcetype Name" }, "resource_booking_type": { "type": "integer", "format": "int32", "description": "Resource Booking Type" }, "resource_booking_timeslot": { "type": "string", "format": "date-time", "description": "Resource Booking Timeslot" }, "resource_booking_asset": { "type": "integer", "format": "int32", "description": "Resource Booking Asset" }, "matched_rule_ids": { "type": "string", "description": "Matched Rule Ids" }, "forceruleupdate": { "type": "boolean", "description": "The forceruleupdate value" }, "teams_user_id": { "type": "string", "description": "Teams User Id" }, "_isteams": { "type": "boolean", "description": "The isteams value" }, "faultapprovalfailed": { "type": "boolean", "description": "The faultapprovalfailed value" }, "article_description": { "type": "string", "description": "Article Description" }, "article_resolution": { "type": "string", "description": "Article Resolution" }, "article_notes": { "type": "string", "description": "Article Notes" }, "article_type": { "type": "integer", "format": "int32", "description": "Article Type" }, "tags": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "text": { "type": "string" }, "add_to_kbid": { "type": "integer" }, "add_to_ctid": { "type": "integer" }, "add_to_stid": { "type": "integer" }, "_warning": { "type": "string" }, "add_to_stdid": { "type": "integer" }, "type": { "type": "integer" } } }, "description": "The tags value" }, "dontcreatechild": { "type": "boolean", "description": "The dontcreatechild value" }, "needcreatechild": { "type": "boolean", "description": "The needcreatechild value" }, "sentinel_id": { "type": "string", "description": "Sentinel Id" }, "sentinel_resourcegroup": { "type": "string", "description": "Sentinel Resourcegroup" }, "sentinel_subscriptionid": { "type": "string", "description": "Sentinel Subscriptionid" }, "sentinel_workspace": { "type": "string", "description": "Sentinel Workspace" }, "faultapprovalexists": { "type": "boolean", "description": "The faultapprovalexists value" }, "_validate_only": { "type": "boolean", "description": "Validate Only" }, "_validation_key": { "type": "string", "description": "Validation Key" }, "azuremonitor_id": { "type": "string", "description": "Azuremonitor Id" }, "domotz_alertid": { "type": "integer", "format": "int32", "description": "Domotz Alertid" }, "domotz_deviceid": { "type": "integer", "format": "int32", "description": "Domotz Deviceid" }, "domerge": { "type": "boolean", "description": "The domerge value" }, "isnew": { "type": "boolean", "description": "The isnew value" }, "automate_id": { "type": "integer", "format": "int32", "description": "Automate Id" }, "device_automate_id": { "type": "integer", "format": "int32", "description": "Device Automate Id" }, "auvik_id": { "type": "string", "description": "Auvik Id" }, "auvik_url": { "type": "string", "description": "Auvik Url" }, "contract_balance": { "type": "string", "description": "Contract Balance" }, "bookingurl": { "type": "string", "description": "The bookingurl value" }, "isclone": { "type": "boolean", "description": "The isclone value" }, "clonedfrom": { "type": "integer", "format": "int32", "description": "The clonedfrom value" }, "slatimeremaining": { "type": "number", "format": "double", "description": "The slatimeremaining value" }, "customfieldvalidationreason": { "type": "string", "description": "The customfieldvalidationreason value" }, "_has_automations": { "type": "boolean", "description": "Has Automations" }, "chat_count": { "type": "integer", "format": "int32", "description": "Chat Count" }, "_dont_update_project_dates": { "type": "boolean", "description": "Dont Update Project Dates" }, "_dontupdate_jira": { "type": "boolean", "description": "Dontupdate Jira" }, "jira_issue_count": { "type": "integer", "format": "int32", "description": "Jira Issue Count" }, "call_log_count": { "type": "integer", "format": "int32", "description": "Call Log Count" }, "sentinel_url": { "type": "string", "description": "Sentinel Url" }, "sentinel_display_id": { "type": "integer", "format": "int32", "description": "Sentinel Display Id" }, "postloggedview": { "type": "integer", "format": "int32", "description": "The postloggedview value" }, "addigy_alert_id": { "type": "string", "description": "Addigy Alert Id" }, "ninja_alert_type": { "type": "string", "description": "Ninja Alert Type" }, "freshdesk_id": { "type": "integer", "format": "int32", "description": "Freshdesk Id" }, "external_links": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "table_id": { "type": "integer" }, "module_id": { "type": "integer" }, "integration_name": { "type": "string" }, "halo_id": { "type": "integer" }, "third_party_id": { "type": "string" }, "third_party_desc": { "type": "string" }, "third_party_type": { "type": "string" }, "third_party_url": { "type": "string" }, "third_party_assigned_to": { "type": "string" }, "third_party_count": { "type": "integer" }, "primary": { "type": "boolean" }, "halo_desc": { "type": "string" }, "halo_second_id": { "type": "integer" }, "halo_second_desc": { "type": "string" }, "extra_match_field": { "type": "string" }, "details_id": { "type": "integer" }, "third_party_secondary_id": { "type": "string" }, "_warning": { "type": "string" }, "third_party_status": { "type": "string" }, "third_party_priority": { "type": "string" }, "_match": { "type": "boolean" }, "populate_url": { "type": "boolean" }, "date_created": { "type": "string" }, "date_updated": { "type": "string" }, "subscription_id": { "type": "string" }, "new_subscription_key": { "type": "string" }, "subscription_expiry": { "type": "string" }, "_webhookaction": { "type": "integer" }, "revisions": { "type": "integer" }, "dont_move_existing_assets": { "type": "boolean" }, "chat_message_count": { "type": "integer" }, "third_party_additional_id": { "type": "string" }, "description": { "type": "string" }, "update_existing_link": { "type": "boolean" }, "filters": { "type": "array" }, "parent_id": { "type": "integer" }, "child_links": { "type": "array" }, "url_for_linked_entity": { "type": "string" }, "url_for_linked_entity_caption": { "type": "string" }, "icon_for_linked_entity_caption": { "type": "string" } } }, "description": "External Links" }, "_match_thirdparty_id": { "type": "string", "description": "Match Thirdparty Id" }, "_match_additional_id": { "type": "string", "description": "Match Additional Id" }, "_match_integration_id": { "type": "integer", "format": "int32", "description": "Match Integration Id" }, "_match_integration_name": { "type": "string", "description": "Match Integration Name" }, "kaseya_agent_id": { "type": "string", "description": "Kaseya Agent Id" }, "kaseya_asset_name": { "type": "string", "description": "Kaseya Asset Name" }, "salesforce_contactid": { "type": "string", "description": "Salesforce Contactid" }, "salesforce_accountid": { "type": "string", "description": "Salesforce Accountid" }, "salesforce_parentid": { "type": "string", "description": "Salesforce Parentid" }, "salesforce_status": { "type": "string", "description": "Salesforce Status" }, "newrelic_id": { "type": "string", "description": "Newrelic Id" }, "newrelicincident_id": { "type": "string", "description": "Newrelicincident Id" }, "backup_radar_id": { "type": "integer", "format": "int32", "description": "Backup Radar Id" }, "backup_radar_state": { "type": "integer", "format": "int32", "description": "Backup Radar State" }, "linktypesarray": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "string" }, "name": { "type": "string" } } }, "description": "The linktypesarray value" }, "kaseyaid": { "type": "string", "description": "The kaseyaid value" }, "alluserscanview": { "type": "integer", "format": "int32", "description": "The alluserscanview value" }, "_dontupdate_salesforce": { "type": "boolean", "description": "Dontupdate Salesforce" }, "sync_to_salesforce": { "type": "boolean", "description": "Sync To Salesforce" }, "salesforce_stage": { "type": "integer", "format": "int32", "description": "Salesforce Stage" }, "_newticket_quickclose": { "type": "boolean", "description": "Newticket Quickclose" }, "service_request_detail_id": { "type": "integer", "format": "int32", "description": "Service Request Detail Id" }, "visible_child_tickets": { "type": "integer", "format": "int32", "description": "Visible Child Tickets" }, "check_status_freeze": { "type": "boolean", "description": "Check Status Freeze" }, "expenses": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "agent_id": { "type": "integer" }, "fault_id": { "type": "integer" }, "actionnumber": { "type": "integer" }, "description": { "type": "string" }, "amount": { "type": "number" }, "lookup_id": { "type": "integer" }, "date_added": { "type": "string" }, "date_reimbursed": { "type": "string" }, "date_invoiced": { "type": "string" }, "invoiceable": { "type": "boolean" }, "ihid": { "type": "integer" }, "type_name": { "type": "string" }, "client_name": { "type": "string" }, "client_id": { "type": "integer" }, "client_to_invoice_to_id": { "type": "integer" }, "site_id": { "type": "integer" }, "reviewed": { "type": "boolean" }, "_warning": { "type": "string" }, "reviewed_agent_id": { "type": "integer" }, "can_review": { "type": "boolean" }, "customfields": { "type": "array" } } }, "description": "The expenses value" }, "clear_feedback": { "type": "boolean", "description": "Clear Feedback" }, "facebook_message_id": { "type": "string", "description": "Facebook Message Id" }, "twitter_message_id": { "type": "integer", "format": "int64", "description": "Twitter Message Id" }, "ncentral_details_id": { "type": "integer", "format": "int32", "description": "Ncentral Details Id" }, "requesttype_published_id": { "type": "string", "description": "Requesttype Published Id" }, "chat_key_id": { "type": "string", "description": "Chat Key Id" }, "supplier_contact_id": { "type": "integer", "format": "int32", "description": "Supplier Contact Id" }, "parent_itil_ticket_type": { "type": "integer", "format": "int32", "description": "Parent Itil Ticket Type" }, "parent_release_note": { "type": "string", "description": "Parent Release Note" }, "parent_release_name": { "type": "string", "description": "Parent Release Name" }, "parent_release2_name": { "type": "string", "description": "Parent Release2 Name" }, "parent_release3_name": { "type": "string", "description": "Parent Release3 Name" }, "pagerdutyservice": { "type": "string", "description": "The pagerdutyservice value" }, "pagerdutyservice_name": { "type": "string", "description": "Pagerdutyservice Name" }, "_dontupdate_pagerduty": { "type": "boolean", "description": "Dontupdate Pagerduty" }, "_dont_fire_automations": { "type": "boolean", "description": "Dont Fire Automations" }, "teamsmessage": { "type": "string", "description": "The teamsmessage value" }, "zoom_default_message": { "type": "string", "description": "Zoom Default Message" }, "default_teams_chat_name": { "type": "string", "description": "Default Teams Chat Name" }, "show_chat_create": { "type": "boolean", "description": "Show Chat Create" }, "htmlmessage": { "type": "string", "description": "The htmlmessage value" }, "linked_halo_ticket_count": { "type": "integer", "format": "int32", "description": "Linked Halo Ticket Count" }, "halolink_ticketid": { "type": "integer", "format": "int32", "description": "Halolink Ticketid" }, "override_opening_action_who": { "type": "boolean", "description": "Override Opening Action Who" }, "whatsappcreatedfromid": { "type": "string", "description": "The whatsappcreatedfromid value" }, "unotes": { "type": "string", "description": "The unotes value" }, "smemo": { "type": "string", "description": "The smemo value" }, "amemo": { "type": "string", "description": "The amemo value" }, "_matchintacctclass": { "type": "boolean", "description": "The matchintacctclass value" }, "intacct_class": { "type": "string", "description": "Intacct Class" }, "intacct_class_name": { "type": "string", "description": "Intacct Class Name" }, "sms_override": { "type": "string", "description": "Sms Override" }, "device_name": { "type": "string", "description": "Device Name" }, "milestones": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "ticket_id": { "type": "integer" }, "name": { "type": "string" }, "sequence": { "type": "integer" }, "start_date": { "type": "string" }, "target_date": { "type": "string" }, "milestone_dependencies": { "type": "array" }, "dependencies": { "type": "array" }, "tickets": { "type": "array" }, "_complete": { "type": "boolean" }, "_dateschanged": { "type": "boolean" }, "_warning": { "type": "string" }, "start_days": { "type": "integer" }, "target_days": { "type": "integer" }, "_fromtemplate": { "type": "integer" }, "milestone_value": { "type": "number" }, "processed_date": { "type": "string" }, "invoicenumber": { "type": "string" }, "from_template_id": { "type": "integer" }, "value_perc": { "type": "integer" }, "header_id": { "type": "integer" }, "line_id": { "type": "integer" }, "item_id": { "type": "integer" }, "item_name": { "type": "string" } } }, "description": "The milestones value" }, "disable_milestone_modification": { "type": "boolean", "description": "Disable Milestone Modification" }, "email_message_id": { "type": "string", "description": "Email Message Id" }, "seenby": { "type": "string", "description": "The seenby value" }, "recaptcha_token": { "type": "string", "description": "Recaptcha Token" }, "resource_booking_site": { "type": "integer", "format": "int32", "description": "Resource Booking Site" }, "new_approvalprocess_role_id": { "type": "integer", "format": "int32", "description": "New Approvalprocess Role Id" }, "new_approvalprocess_customfieldid": { "type": "integer", "format": "int32", "description": "New Approvalprocess Customfieldid" }, "linked_ecommerce_order_number": { "type": "string", "description": "Linked Ecommerce Order Number" }, "linked_ecommerce_order_url": { "type": "string", "description": "Linked Ecommerce Order Url" }, "parent_milestones": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "ticket_id": { "type": "integer" }, "name": { "type": "string" }, "sequence": { "type": "integer" }, "start_date": { "type": "string" }, "target_date": { "type": "string" }, "milestone_dependencies": { "type": "array" }, "dependencies": { "type": "array" }, "tickets": { "type": "array" }, "_complete": { "type": "boolean" }, "_dateschanged": { "type": "boolean" }, "_warning": { "type": "string" }, "start_days": { "type": "integer" }, "target_days": { "type": "integer" }, "_fromtemplate": { "type": "integer" }, "milestone_value": { "type": "number" }, "processed_date": { "type": "string" }, "invoicenumber": { "type": "string" }, "from_template_id": { "type": "integer" }, "value_perc": { "type": "integer" }, "header_id": { "type": "integer" }, "line_id": { "type": "integer" }, "item_id": { "type": "integer" }, "item_name": { "type": "string" } } }, "description": "Parent Milestones" }, "vectors": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "faultid": { "type": "integer" }, "vector": { "type": "string" }, "datesynced": { "type": "string" }, "_warning": { "type": "string" } } }, "description": "The vectors value" }, "ai_matched_tickets": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "use": { "type": "integer" }, "ticket_id": { "type": "integer" }, "matched_id": { "type": "integer" }, "search_score": { "type": "number" }, "name": { "type": "string" }, "client_name": { "type": "string" }, "date_occurred": { "type": "string" }, "date_closed": { "type": "string" }, "article_description": { "type": "string" }, "article_resolution": { "type": "string" }, "article_next_review_date": { "type": "string" }, "search_method": { "type": "integer" }, "requesttype": { "type": "integer" }, "_warning": { "type": "string" } } }, "description": "Ai Matched Tickets" }, "ai_matched_tickets_incidents": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "use": { "type": "integer" }, "ticket_id": { "type": "integer" }, "matched_id": { "type": "integer" }, "search_score": { "type": "number" }, "name": { "type": "string" }, "client_name": { "type": "string" }, "date_occurred": { "type": "string" }, "date_closed": { "type": "string" }, "article_description": { "type": "string" }, "article_resolution": { "type": "string" }, "article_next_review_date": { "type": "string" }, "search_method": { "type": "integer" }, "requesttype": { "type": "integer" }, "_warning": { "type": "string" } } }, "description": "Ai Matched Tickets Incidents" }, "ai_matched_tickets_requests": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "use": { "type": "integer" }, "ticket_id": { "type": "integer" }, "matched_id": { "type": "integer" }, "search_score": { "type": "number" }, "name": { "type": "string" }, "client_name": { "type": "string" }, "date_occurred": { "type": "string" }, "date_closed": { "type": "string" }, "article_description": { "type": "string" }, "article_resolution": { "type": "string" }, "article_next_review_date": { "type": "string" }, "search_method": { "type": "integer" }, "requesttype": { "type": "integer" }, "_warning": { "type": "string" } } }, "description": "Ai Matched Tickets Requests" }, "ai_matched_tickets_problems": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "use": { "type": "integer" }, "ticket_id": { "type": "integer" }, "matched_id": { "type": "integer" }, "search_score": { "type": "number" }, "name": { "type": "string" }, "client_name": { "type": "string" }, "date_occurred": { "type": "string" }, "date_closed": { "type": "string" }, "article_description": { "type": "string" }, "article_resolution": { "type": "string" }, "article_next_review_date": { "type": "string" }, "search_method": { "type": "integer" }, "requesttype": { "type": "integer" }, "_warning": { "type": "string" } } }, "description": "Ai Matched Tickets Problems" }, "ai_matched_articles": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "use": { "type": "integer" }, "ticket_id": { "type": "integer" }, "matched_id": { "type": "integer" }, "search_score": { "type": "number" }, "name": { "type": "string" }, "client_name": { "type": "string" }, "date_occurred": { "type": "string" }, "date_closed": { "type": "string" }, "article_description": { "type": "string" }, "article_resolution": { "type": "string" }, "article_next_review_date": { "type": "string" }, "search_method": { "type": "integer" }, "requesttype": { "type": "integer" }, "_warning": { "type": "string" } } }, "description": "Ai Matched Articles" }, "ai_suggestions": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "suggestion_id": { "type": "integer" }, "ticket_id": { "type": "integer" }, "summary": { "type": "string" }, "type": { "type": "integer" }, "new_value": { "type": "string" }, "applied": { "type": "boolean" }, "applied_date": { "type": "string" }, "dismissed": { "type": "boolean" }, "_warning": { "type": "string" } } }, "description": "Ai Suggestions" }, "_apply_ai_suggestions": { "type": "array", "items": { "type": "integer" }, "description": "Apply Ai Suggestions" }, "_dismiss_ai_suggestions": { "type": "array", "items": { "type": "integer" }, "description": "Dismiss Ai Suggestions" }, "suggested_category1": { "type": "string", "description": "Suggested Category1" }, "thirdpartyreviewscore": { "type": "integer", "format": "int32", "description": "The thirdpartyreviewscore value" }, "datto_alert_state": { "type": "integer", "format": "int32", "description": "Datto Alert State" }, "forwarded_by": { "type": "integer", "format": "int32", "description": "Forwarded By" }, "reviewed_date": { "type": "string", "format": "date-time", "description": "Reviewed Date" }, "is_sensitive": { "type": "boolean", "description": "Is Sensitive" }, "contract_schedule_plan_id": { "type": "integer", "format": "int32", "description": "Contract Schedule Plan Id" }, "instagram_message_id": { "type": "string", "description": "Instagram Message Id" }, "default_reporter": { "type": "integer", "format": "int32", "description": "Default Reporter" }, "defaultsendattachments": { "type": "boolean", "description": "The defaultsendattachments value" }, "devops_key": { "type": "string", "description": "Devops Key" }, "related_tickets": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "dateoccurred": { "type": "string" }, "summary": { "type": "string" }, "details": { "type": "string" }, "status_id": { "type": "integer" }, "status_name": { "type": "string" }, "tickettype_id": { "type": "integer" }, "tickettype_name": { "type": "string" }, "sla_id": { "type": "integer" }, "sla_name": { "type": "string" }, "priority_id": { "type": "integer" }, "client_id": { "type": "integer" }, "client_name": { "type": "string" }, "site_id": { "type": "integer" }, "site_name": { "type": "string" }, "user_id": { "type": "integer" }, "user_name": { "type": "string" }, "team_id": { "type": "integer" }, "team": { "type": "string" }, "agent_id": { "type": "integer" }, "agent_name": { "type": "string" }, "category_1": { "type": "string" }, "category_2": { "type": "string" }, "category_3": { "type": "string" }, "category_4": { "type": "string" }, "categoryid_1": { "type": "integer" }, "categoryid_2": { "type": "integer" }, "categoryid_3": { "type": "integer" }, "categoryid_4": { "type": "integer" }, "category_1_display": { "type": "string" }, "category_2_display": { "type": "string" }, "category_3_display": { "type": "string" }, "category_4_display": { "type": "string" }, "estimate": { "type": "number" }, "estimatedays": { "type": "number" }, "projecttimepercentage": { "type": "number" }, "projectcompletionpercentage": { "type": "number" }, "projectearlieststart": { "type": "string" }, "projectlatestend": { "type": "string" }, "timetaken": { "type": "number" }, "faigeneratedsummary_list": { "type": "string" }, "chargehours": { "type": "number" }, "nonchargehours": { "type": "number" }, "travelhours": { "type": "number" }, "totalmileage": { "type": "number" }, "itemsprice": { "type": "number" }, "items": { "type": "string" }, "supplier_name": { "type": "string" }, "parent_id": { "type": "integer" }, "child_count": { "type": "integer" }, "child_count_open": { "type": "integer" }, "attachment_count": { "type": "integer" }, "flagged": { "type": "boolean" }, "read": { "type": "boolean" }, "enduserstatus": { "type": "integer" }, "onhold": { "type": "boolean" }, "respondbydate": { "type": "string" }, "responsedate": { "type": "string" }, "first_responsedate": { "type": "string" }, "responsestartdate": { "type": "string" }, "slaresponsestate": { "type": "string" }, "fixbydate": { "type": "string" }, "dateclosed": { "type": "string" }, "dateassigned": { "type": "string" }, "excludefromsla": { "type": "boolean" }, "slaholdtime": { "type": "number" }, "site_timezone": { "type": "string" }, "parentguid": { "type": "string" }, "parentassign": { "type": "boolean" }, "slaactiondate": { "type": "string" }, "slapercused": { "type": "number" }, "slatimeleft": { "type": "number" }, "currentelapsedhours": { "type": "number" }, "lastactiondate": { "type": "string" }, "last_update": { "type": "string" }, "lastchildactiondate": { "type": "string" }, "organisation_id": { "type": "integer" }, "department_id": { "type": "integer" }, "reportedby": { "type": "string" }, "user_email": { "type": "string" }, "emailtolist": { "type": "string" }, "emailtolistsupplier": { "type": "string" }, "emailcclist": { "type": "string" }, "emailcclistsupplier": { "type": "string" }, "matched_kb_id": { "type": "integer" }, "release_note": { "type": "string" }, "product_id": { "type": "integer" }, "product_name": { "type": "string" }, "release_id": { "type": "integer" }, "release_name": { "type": "string" }, "release2_id": { "type": "integer" }, "release2_name": { "type": "string" }, "release3_id": { "type": "integer" }, "release3_name": { "type": "string" }, "child_ticket_id_string": { "type": "string" }, "asset_key_field_string": { "type": "string" }, "asset_type_name": { "type": "string" }, "workflow_name": { "type": "string" }, "workflow_stage": { "type": "string" }, "workflow_stage_id": { "type": "integer" }, "workflow_stage_number": { "type": "string" }, "lastincomingemail": { "type": "string" }, "child_ticket_ids": { "type": "array" }, "nextactivitydate": { "type": "string" }, "nextactivityorappointmentdate": { "type": "string" }, "inventory_number": { "type": "string" }, "workflow_id": { "type": "integer" }, "workflow_step": { "type": "integer" }, "workflow_seq": { "type": "integer" }, "pipeline_stage_id": { "type": "integer" }, "pipeline_stage_name": { "type": "string" }, "hasbeenclosed": { "type": "boolean" }, "unread_child_action_count": { "type": "integer" }, "unread_related_action_count": { "type": "integer" }, "child_action_count": { "type": "integer" }, "parent_subject": { "type": "string" }, "related_action_count": { "type": "integer" }, "is_vip": { "type": "boolean" }, "isimportantcontact": { "type": "boolean" }, "inactive": { "type": "boolean" }, "impact": { "type": "integer" }, "urgency": { "type": "integer" }, "startdate": { "type": "string" }, "startdate_timezone": { "type": "string" }, "startdate_with_timezone": { "type": "object" }, "starttime": { "type": "string" }, "starttimeslot": { "type": "integer" }, "targetdate": { "type": "string" }, "targetdate_timezone": { "type": "string" }, "targetdate_with_timezone": { "type": "object" }, "targettime": { "type": "string" }, "targettimeslot": { "type": "integer" }, "targetpercused": { "type": "number" }, "targettimeleft": { "type": "number" }, "deadlinedate": { "type": "string" }, "followupdate": { "type": "string" }, "oppcontactname": { "type": "string" }, "oppcompanyname": { "type": "string" }, "oppemailaddress": { "type": "string" }, "oppcustomertitle": { "type": "string" }, "opptel": { "type": "string" }, "oppaddr1": { "type": "string" }, "oppaddr2": { "type": "string" }, "oppaddr3": { "type": "string" }, "oppaddr4": { "type": "string" }, "opppostcode": { "type": "string" }, "oppcountry": { "type": "string" }, "oppregion": { "type": "string" }, "opptype": { "type": "string" }, "oppvalue": { "type": "number" }, "oppvalue_monthly": { "type": "number" }, "oppvalue_annual": { "type": "number" }, "oppvalue_oneoff": { "type": "number" }, "oppconversionprobability": { "type": "number" }, "oppvalueadjusted": { "type": "number" }, "oppprofit": { "type": "number" }, "oppcurrentsystem": { "type": "string" }, "oppcompetitors": { "type": "string" }, "opptrialdate": { "type": "string" }, "oppdemodate": { "type": "string" }, "oppdiscountdate": { "type": "string" }, "oppattemptsmade": { "type": "integer" }, "oppconverteddate": { "type": "string" }, "oppproductchosen": { "type": "string" }, "oppreason": { "type": "string" }, "opphear": { "type": "string" }, "opptimezonename": { "type": "string" }, "oppclosurecategory": { "type": "integer" }, "cost": { "type": "number" }, "quantity": { "type": "integer" }, "projecttimebudget": { "type": "number" }, "projectmoneybudget": { "type": "number" }, "projecttimeactual": { "type": "number" }, "projectmoneyactual": { "type": "number" }, "lastnote": { "type": "string" }, "lastnote_date": { "type": "string" }, "userdef1": { "type": "string" }, "userdef2": { "type": "string" }, "userdef3": { "type": "string" }, "userdef4": { "type": "string" }, "userdef5": { "type": "string" }, "source": { "type": "integer" }, "release_important": { "type": "boolean" }, "releasenotegroup_name": { "type": "string" }, "releasenotegroup_id": { "type": "integer" }, "third_party_id": { "type": "integer" }, "third_party_id_string": { "type": "string" }, "supplier_status": { "type": "integer" }, "contract_refextra": { "type": "string" }, "appointment_type": { "type": "integer" }, "customfields": { "type": "array" }, "timeentries": { "type": "array" }, "section_timezone": { "type": "string" }, "itilname": { "type": "string" }, "related_service_descriptions": { "type": "string" }, "related_businessapps_descriptions": { "type": "string" }, "related_service_category_names": { "type": "string" }, "projectinternaltask": { "type": "boolean" }, "appointment_id": { "type": "integer" }, "nextappointmentdate": { "type": "string" }, "firstname": { "type": "string" }, "lastname": { "type": "string" }, "connectedinstance_id": { "type": "integer" }, "web_url": { "type": "string" }, "api_url": { "type": "string" }, "action_number": { "type": "integer" }, "action_ticket_id": { "type": "integer" }, "action_datetime": { "type": "string" }, "action_outcome": { "type": "string" }, "action_chargerate": { "type": "string" }, "action_contract_ref": { "type": "string" }, "action_note": { "type": "string" }, "ticket_invoices_for_each_site": { "type": "boolean" }, "salesorder_id": { "type": "integer" }, "orderhead_id": { "type": "integer" }, "budgettype": { "type": "string" }, "requesttype_name": { "type": "string" }, "recalculate_billing": { "type": "boolean" }, "impactlevel": { "type": "integer" }, "supplier_id": { "type": "integer" }, "pr_id": { "type": "integer" }, "branch_id": { "type": "integer" }, "branch_name": { "type": "string" }, "update_milestone_id": { "type": "integer" }, "milestone_id": { "type": "integer" }, "milestone_name": { "type": "string" }, "milestone_billing_type": { "type": "integer" }, "milestone_value": { "type": "number" }, "milestone_sequence": { "type": "integer" }, "milestone_status": { "type": "integer" }, "milestone_startdate": { "type": "string" }, "milestone_enddate": { "type": "string" }, "email_message_id": { "type": "string" }, "guid": { "type": "string" }, "colour": { "type": "string" }, "reviewed": { "type": "boolean" }, "action_agent_name": { "type": "string" }, "merged_into_id": { "type": "integer" }, "reassigncount": { "type": "integer" }, "parent_status": { "type": "integer" }, "parent_agent": { "type": "integer" }, "child_status": { "type": "integer" }, "date_fully_closed": { "type": "string" }, "lastaction_chargerate": { "type": "string" }, "hover_summary": { "type": "string" }, "slatimeelapsed": { "type": "number" }, "ai_summary": { "type": "string" }, "search_score": { "type": "number" }, "main_project_id": { "type": "integer" }, "is_maintenance": { "type": "boolean" }, "first_respond_by_date": { "type": "string" }, "sla_first_response_state": { "type": "string" }, "table": { "type": "integer" }, "use": { "type": "string" }, "canbevotedfor": { "type": "boolean" }, "supplier_reference": { "type": "string" }, "top_level_name": { "type": "string" }, "deleted_date": { "type": "string" }, "isbeingclosed": { "type": "boolean" }, "maximumRestrictedPriority": { "type": "integer" }, "primary_service_name": { "type": "string" }, "idsummary": { "type": "string" }, "scomclearance": { "type": "string" }, "scomalertid": { "type": "string" }, "statusseq": { "type": "integer" }, "statuscolor": { "type": "string" }, "next_appointment_type": { "type": "integer" }, "account_manager": { "type": "string" }, "orionalert": { "type": "integer" }, "orionnote": { "type": "string" }, "orionwho": { "type": "integer" }, "product_key": { "type": "string" }, "rapid7_action_count": { "type": "string" }, "rapid7_ticketrrn": { "type": "string" }, "rapid7_ticketinvid": { "type": "string" }, "ticketage": { "type": "number" }, "ninja_id": { "type": "string" }, "teams_ticket_icon": { "type": "string" }, "lastactiondateteams": { "type": "string" }, "priority_name": { "type": "string" }, "useful_count": { "type": "integer" }, "notuseful_count": { "type": "integer" }, "sitepostcode": { "type": "string" }, "mailbox": { "type": "string" }, "userdepartments": { "type": "string" }, "updateservicestatus": { "type": "boolean" }, "servicestatusnote": { "type": "string" }, "itil_requesttype_id": { "type": "integer" }, "startdatetime": { "type": "string" }, "enddatetime": { "type": "string" }, "closure_agent_id": { "type": "integer" }, "closed_in_integration_system": { "type": "boolean" }, "newrelic_id": { "type": "string" }, "createdfromautomationstdid": { "type": "integer" }, "created_from_automation_entityid": { "type": "integer" }, "ticket_tags": { "type": "string" }, "status_change_frozen": { "type": "boolean" }, "approval_status": { "type": "integer" }, "opp_country_name": { "type": "string" }, "opp_region_name": { "type": "string" }, "invoiceseperatelyoverride": { "type": "boolean" }, "purchaseordernumber": { "type": "string" }, "overrideticketcost": { "type": "number" }, "budgethours": { "type": "string" }, "created_by": { "type": "string" }, "additional_agents": { "type": "array" }, "client_to_invoice_to_id": { "type": "integer" }, "primary_issue": { "type": "object" }, "primary_workitem": { "type": "object" }, "billing_plan_text": { "type": "string" }, "default_appointment_summary": { "type": "string" }, "default_appointment_details": { "type": "string" }, "agent_signature": { "type": "string" }, "customer_signature": { "type": "string" }, "new_agent_signature": { "type": "string" }, "new_customer_signature": { "type": "string" }, "ticket_client_to_invoice_to_id": { "type": "integer" }, "billable_time": { "type": "number" }, "invoiceable_time": { "type": "number" }, "owning_service": { "type": "integer" }, "owning_service_name": { "type": "string" }, "_open_search_score": { "type": "number" }, "ticket_timezone": { "type": "string" }, "reference": { "type": "string" }, "latitude": { "type": "number" }, "longitude": { "type": "number" }, "change_all_day": { "type": "boolean" }, "change_window_type": { "type": "integer" }, "search_count": { "type": "integer" }, "slastate": { "type": "string" }, "is_opportunity": { "type": "boolean" }, "user_email2": { "type": "string" }, "user_email3": { "type": "string" }, "dl_cf_email_value": { "type": "string" }, "risklevel": { "type": "integer" }, "_importtypeid": { "type": "integer" }, "_importthirdpartyid": { "type": "string" }, "_importtype": { "type": "string" }, "new_external_link": { "type": "object" }, "import_details_id": { "type": "integer" }, "_isupdateimport": { "type": "boolean" }, "_match_thirdparty_id": { "type": "string" }, "_match_integration_id": { "type": "integer" }, "_match_integration_name": { "type": "string" }, "_match_integration_button_caption": { "type": "string" }, "_match_integration_button_url": { "type": "string" }, "_match_integration_button_icon": { "type": "string" } } }, "description": "Related Tickets" }, "new_related_tickets": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "dateoccurred": { "type": "string" }, "summary": { "type": "string" }, "details": { "type": "string" }, "status_id": { "type": "integer" }, "status_name": { "type": "string" }, "tickettype_id": { "type": "integer" }, "tickettype_name": { "type": "string" }, "sla_id": { "type": "integer" }, "sla_name": { "type": "string" }, "priority_id": { "type": "integer" }, "client_id": { "type": "integer" }, "client_name": { "type": "string" }, "site_id": { "type": "integer" }, "site_name": { "type": "string" }, "user_id": { "type": "integer" }, "user_name": { "type": "string" }, "team_id": { "type": "integer" }, "team": { "type": "string" }, "agent_id": { "type": "integer" }, "agent_name": { "type": "string" }, "category_1": { "type": "string" }, "category_2": { "type": "string" }, "category_3": { "type": "string" }, "category_4": { "type": "string" }, "categoryid_1": { "type": "integer" }, "categoryid_2": { "type": "integer" }, "categoryid_3": { "type": "integer" }, "categoryid_4": { "type": "integer" }, "category_1_display": { "type": "string" }, "category_2_display": { "type": "string" }, "category_3_display": { "type": "string" }, "category_4_display": { "type": "string" }, "estimate": { "type": "number" }, "estimatedays": { "type": "number" }, "projecttimepercentage": { "type": "number" }, "projectcompletionpercentage": { "type": "number" }, "projectearlieststart": { "type": "string" }, "projectlatestend": { "type": "string" }, "timetaken": { "type": "number" }, "faigeneratedsummary_list": { "type": "string" }, "chargehours": { "type": "number" }, "nonchargehours": { "type": "number" }, "travelhours": { "type": "number" }, "totalmileage": { "type": "number" }, "itemsprice": { "type": "number" }, "items": { "type": "string" }, "supplier_name": { "type": "string" }, "parent_id": { "type": "integer" }, "child_count": { "type": "integer" }, "child_count_open": { "type": "integer" }, "attachment_count": { "type": "integer" }, "flagged": { "type": "boolean" }, "read": { "type": "boolean" }, "enduserstatus": { "type": "integer" }, "onhold": { "type": "boolean" }, "respondbydate": { "type": "string" }, "responsedate": { "type": "string" }, "first_responsedate": { "type": "string" }, "responsestartdate": { "type": "string" }, "slaresponsestate": { "type": "string" }, "fixbydate": { "type": "string" }, "dateclosed": { "type": "string" }, "dateassigned": { "type": "string" }, "excludefromsla": { "type": "boolean" }, "slaholdtime": { "type": "number" }, "site_timezone": { "type": "string" }, "parentguid": { "type": "string" }, "parentassign": { "type": "boolean" }, "slaactiondate": { "type": "string" }, "slapercused": { "type": "number" }, "slatimeleft": { "type": "number" }, "currentelapsedhours": { "type": "number" }, "lastactiondate": { "type": "string" }, "last_update": { "type": "string" }, "lastchildactiondate": { "type": "string" }, "organisation_id": { "type": "integer" }, "department_id": { "type": "integer" }, "reportedby": { "type": "string" }, "user_email": { "type": "string" }, "emailtolist": { "type": "string" }, "emailtolistsupplier": { "type": "string" }, "emailcclist": { "type": "string" }, "emailcclistsupplier": { "type": "string" }, "matched_kb_id": { "type": "integer" }, "release_note": { "type": "string" }, "product_id": { "type": "integer" }, "product_name": { "type": "string" }, "release_id": { "type": "integer" }, "release_name": { "type": "string" }, "release2_id": { "type": "integer" }, "release2_name": { "type": "string" }, "release3_id": { "type": "integer" }, "release3_name": { "type": "string" }, "child_ticket_id_string": { "type": "string" }, "asset_key_field_string": { "type": "string" }, "asset_type_name": { "type": "string" }, "workflow_name": { "type": "string" }, "workflow_stage": { "type": "string" }, "workflow_stage_id": { "type": "integer" }, "workflow_stage_number": { "type": "string" }, "lastincomingemail": { "type": "string" }, "child_ticket_ids": { "type": "array" }, "nextactivitydate": { "type": "string" }, "nextactivityorappointmentdate": { "type": "string" }, "inventory_number": { "type": "string" }, "workflow_id": { "type": "integer" }, "workflow_step": { "type": "integer" }, "workflow_seq": { "type": "integer" }, "pipeline_stage_id": { "type": "integer" }, "pipeline_stage_name": { "type": "string" }, "hasbeenclosed": { "type": "boolean" }, "unread_child_action_count": { "type": "integer" }, "unread_related_action_count": { "type": "integer" }, "child_action_count": { "type": "integer" }, "parent_subject": { "type": "string" }, "related_action_count": { "type": "integer" }, "is_vip": { "type": "boolean" }, "isimportantcontact": { "type": "boolean" }, "inactive": { "type": "boolean" }, "impact": { "type": "integer" }, "urgency": { "type": "integer" }, "startdate": { "type": "string" }, "startdate_timezone": { "type": "string" }, "startdate_with_timezone": { "type": "object" }, "starttime": { "type": "string" }, "starttimeslot": { "type": "integer" }, "targetdate": { "type": "string" }, "targetdate_timezone": { "type": "string" }, "targetdate_with_timezone": { "type": "object" }, "targettime": { "type": "string" }, "targettimeslot": { "type": "integer" }, "targetpercused": { "type": "number" }, "targettimeleft": { "type": "number" }, "deadlinedate": { "type": "string" }, "followupdate": { "type": "string" }, "oppcontactname": { "type": "string" }, "oppcompanyname": { "type": "string" }, "oppemailaddress": { "type": "string" }, "oppcustomertitle": { "type": "string" }, "opptel": { "type": "string" }, "oppaddr1": { "type": "string" }, "oppaddr2": { "type": "string" }, "oppaddr3": { "type": "string" }, "oppaddr4": { "type": "string" }, "opppostcode": { "type": "string" }, "oppcountry": { "type": "string" }, "oppregion": { "type": "string" }, "opptype": { "type": "string" }, "oppvalue": { "type": "number" }, "oppvalue_monthly": { "type": "number" }, "oppvalue_annual": { "type": "number" }, "oppvalue_oneoff": { "type": "number" }, "oppconversionprobability": { "type": "number" }, "oppvalueadjusted": { "type": "number" }, "oppprofit": { "type": "number" }, "oppcurrentsystem": { "type": "string" }, "oppcompetitors": { "type": "string" }, "opptrialdate": { "type": "string" }, "oppdemodate": { "type": "string" }, "oppdiscountdate": { "type": "string" }, "oppattemptsmade": { "type": "integer" }, "oppconverteddate": { "type": "string" }, "oppproductchosen": { "type": "string" }, "oppreason": { "type": "string" }, "opphear": { "type": "string" }, "opptimezonename": { "type": "string" }, "oppclosurecategory": { "type": "integer" }, "cost": { "type": "number" }, "quantity": { "type": "integer" }, "projecttimebudget": { "type": "number" }, "projectmoneybudget": { "type": "number" }, "projecttimeactual": { "type": "number" }, "projectmoneyactual": { "type": "number" }, "lastnote": { "type": "string" }, "lastnote_date": { "type": "string" }, "userdef1": { "type": "string" }, "userdef2": { "type": "string" }, "userdef3": { "type": "string" }, "userdef4": { "type": "string" }, "userdef5": { "type": "string" }, "source": { "type": "integer" }, "release_important": { "type": "boolean" }, "releasenotegroup_name": { "type": "string" }, "releasenotegroup_id": { "type": "integer" }, "third_party_id": { "type": "integer" }, "third_party_id_string": { "type": "string" }, "supplier_status": { "type": "integer" }, "contract_refextra": { "type": "string" }, "appointment_type": { "type": "integer" }, "customfields": { "type": "array" }, "timeentries": { "type": "array" }, "section_timezone": { "type": "string" }, "itilname": { "type": "string" }, "related_service_descriptions": { "type": "string" }, "related_businessapps_descriptions": { "type": "string" }, "related_service_category_names": { "type": "string" }, "projectinternaltask": { "type": "boolean" }, "appointment_id": { "type": "integer" }, "nextappointmentdate": { "type": "string" }, "firstname": { "type": "string" }, "lastname": { "type": "string" }, "connectedinstance_id": { "type": "integer" }, "web_url": { "type": "string" }, "api_url": { "type": "string" }, "action_number": { "type": "integer" }, "action_ticket_id": { "type": "integer" }, "action_datetime": { "type": "string" }, "action_outcome": { "type": "string" }, "action_chargerate": { "type": "string" }, "action_contract_ref": { "type": "string" }, "action_note": { "type": "string" }, "ticket_invoices_for_each_site": { "type": "boolean" }, "salesorder_id": { "type": "integer" }, "orderhead_id": { "type": "integer" }, "budgettype": { "type": "string" }, "requesttype_name": { "type": "string" }, "recalculate_billing": { "type": "boolean" }, "impactlevel": { "type": "integer" }, "supplier_id": { "type": "integer" }, "pr_id": { "type": "integer" }, "branch_id": { "type": "integer" }, "branch_name": { "type": "string" }, "update_milestone_id": { "type": "integer" }, "milestone_id": { "type": "integer" }, "milestone_name": { "type": "string" }, "milestone_billing_type": { "type": "integer" }, "milestone_value": { "type": "number" }, "milestone_sequence": { "type": "integer" }, "milestone_status": { "type": "integer" }, "milestone_startdate": { "type": "string" }, "milestone_enddate": { "type": "string" }, "email_message_id": { "type": "string" }, "guid": { "type": "string" }, "colour": { "type": "string" }, "reviewed": { "type": "boolean" }, "action_agent_name": { "type": "string" }, "merged_into_id": { "type": "integer" }, "reassigncount": { "type": "integer" }, "parent_status": { "type": "integer" }, "parent_agent": { "type": "integer" }, "child_status": { "type": "integer" }, "date_fully_closed": { "type": "string" }, "lastaction_chargerate": { "type": "string" }, "hover_summary": { "type": "string" }, "slatimeelapsed": { "type": "number" }, "ai_summary": { "type": "string" }, "search_score": { "type": "number" }, "main_project_id": { "type": "integer" }, "is_maintenance": { "type": "boolean" }, "first_respond_by_date": { "type": "string" }, "sla_first_response_state": { "type": "string" }, "table": { "type": "integer" }, "use": { "type": "string" }, "canbevotedfor": { "type": "boolean" }, "supplier_reference": { "type": "string" }, "top_level_name": { "type": "string" }, "deleted_date": { "type": "string" }, "isbeingclosed": { "type": "boolean" }, "maximumRestrictedPriority": { "type": "integer" }, "primary_service_name": { "type": "string" }, "idsummary": { "type": "string" }, "scomclearance": { "type": "string" }, "scomalertid": { "type": "string" }, "statusseq": { "type": "integer" }, "statuscolor": { "type": "string" }, "next_appointment_type": { "type": "integer" }, "account_manager": { "type": "string" }, "orionalert": { "type": "integer" }, "orionnote": { "type": "string" }, "orionwho": { "type": "integer" }, "product_key": { "type": "string" }, "rapid7_action_count": { "type": "string" }, "rapid7_ticketrrn": { "type": "string" }, "rapid7_ticketinvid": { "type": "string" }, "ticketage": { "type": "number" }, "ninja_id": { "type": "string" }, "teams_ticket_icon": { "type": "string" }, "lastactiondateteams": { "type": "string" }, "priority_name": { "type": "string" }, "useful_count": { "type": "integer" }, "notuseful_count": { "type": "integer" }, "sitepostcode": { "type": "string" }, "mailbox": { "type": "string" }, "userdepartments": { "type": "string" }, "updateservicestatus": { "type": "boolean" }, "servicestatusnote": { "type": "string" }, "itil_requesttype_id": { "type": "integer" }, "startdatetime": { "type": "string" }, "enddatetime": { "type": "string" }, "closure_agent_id": { "type": "integer" }, "closed_in_integration_system": { "type": "boolean" }, "newrelic_id": { "type": "string" }, "createdfromautomationstdid": { "type": "integer" }, "created_from_automation_entityid": { "type": "integer" }, "ticket_tags": { "type": "string" }, "status_change_frozen": { "type": "boolean" }, "approval_status": { "type": "integer" }, "opp_country_name": { "type": "string" }, "opp_region_name": { "type": "string" }, "invoiceseperatelyoverride": { "type": "boolean" }, "purchaseordernumber": { "type": "string" }, "overrideticketcost": { "type": "number" }, "budgethours": { "type": "string" }, "created_by": { "type": "string" }, "additional_agents": { "type": "array" }, "client_to_invoice_to_id": { "type": "integer" }, "primary_issue": { "type": "object" }, "primary_workitem": { "type": "object" }, "billing_plan_text": { "type": "string" }, "default_appointment_summary": { "type": "string" }, "default_appointment_details": { "type": "string" }, "agent_signature": { "type": "string" }, "customer_signature": { "type": "string" }, "new_agent_signature": { "type": "string" }, "new_customer_signature": { "type": "string" }, "ticket_client_to_invoice_to_id": { "type": "integer" }, "billable_time": { "type": "number" }, "invoiceable_time": { "type": "number" }, "owning_service": { "type": "integer" }, "owning_service_name": { "type": "string" }, "_open_search_score": { "type": "number" }, "ticket_timezone": { "type": "string" }, "reference": { "type": "string" }, "latitude": { "type": "number" }, "longitude": { "type": "number" }, "change_all_day": { "type": "boolean" }, "change_window_type": { "type": "integer" }, "search_count": { "type": "integer" }, "slastate": { "type": "string" }, "is_opportunity": { "type": "boolean" }, "user_email2": { "type": "string" }, "user_email3": { "type": "string" }, "dl_cf_email_value": { "type": "string" }, "risklevel": { "type": "integer" }, "_importtypeid": { "type": "integer" }, "_importthirdpartyid": { "type": "string" }, "_importtype": { "type": "string" }, "new_external_link": { "type": "object" }, "import_details_id": { "type": "integer" }, "_isupdateimport": { "type": "boolean" }, "_match_thirdparty_id": { "type": "string" }, "_match_integration_id": { "type": "integer" }, "_match_integration_name": { "type": "string" }, "_match_integration_button_caption": { "type": "string" }, "_match_integration_button_url": { "type": "string" }, "_match_integration_button_icon": { "type": "string" } } }, "description": "New Related Tickets" }, "unrelate_from_ticket_id": { "type": "integer", "format": "int32", "description": "Unrelate From Ticket Id" }, "ecommerce_orders": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "eo_id": { "type": "integer" }, "ticket_id": { "type": "integer" }, "third_party_order_id": { "type": "string" }, "third_party_order_url": { "type": "string" } } }, "description": "Ecommerce Orders" }, "hide_feedback": { "type": "boolean", "description": "Hide Feedback" }, "workflow_history": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "ticket_id": { "type": "integer" }, "moved_from": { "type": "integer" }, "moved_to": { "type": "integer" }, "flow_id": { "type": "integer" }, "moved_from_stage": { "type": "integer" }, "moved_to_stage": { "type": "integer" }, "moved_date": { "type": "string" }, "target_date": { "type": "string" }, "target_hours": { "type": "number" }, "actual_hours": { "type": "number" }, "target_met": { "type": "boolean" }, "override_date": { "type": "string" }, "summary": { "type": "string" }, "action_id": { "type": "integer" } } }, "description": "Workflow History" }, "connectwisermm_ticketid": { "type": "string", "description": "Connectwisermm Ticketid" }, "colour_rule": { "type": "integer", "format": "int32", "description": "Colour Rule" }, "google_reviewdata": { "type": "object", "description": "Google Reviewdata" }, "google_questiondata": { "type": "object", "description": "Google Questiondata" }, "original_agent": { "type": "integer", "format": "int32", "description": "Original Agent" }, "oppjobtitle": { "type": "string", "description": "The oppjobtitle value" }, "do_lookups": { "type": "boolean", "description": "Do Lookups" }, "liongard_system_id": { "type": "integer", "format": "int32", "description": "Liongard System Id" }, "bigpanda_id": { "type": "string", "description": "Bigpanda Id" }, "contributors": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "user_id": { "type": "integer" }, "username": { "type": "string" }, "agent_id": { "type": "integer" }, "agentname": { "type": "string" }, "code": { "type": "integer" }, "rolename": { "type": "string" }, "ticketid": { "type": "integer" }, "note": { "type": "string" }, "contributor_type": { "type": "integer" }, "quality": { "type": "integer" }, "_warning": { "type": "string" } } }, "description": "The contributors value" }, "internet_message_id": { "type": "string", "description": "Internet Message Id" }, "matching_value": { "type": "string", "description": "Matching Value" }, "sqlimport_id": { "type": "integer", "format": "int32", "description": "Sqlimport Id" }, "respondbydateadjusted": { "type": "boolean", "description": "The respondbydateadjusted value" }, "date_dependencies": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "parentfaultid": { "type": "integer" }, "faultid": { "type": "integer" }, "dependentfaultid": { "type": "integer" }, "dependent_ticket_description": { "type": "string" }, "ticket_description": { "type": "string" }, "applied_from_template": { "type": "boolean" }, "_warning": { "type": "string" } } }, "description": "Date Dependencies" }, "new_milestone_ticket": { "type": "integer", "format": "int32", "description": "New Milestone Ticket" }, "assets_columns": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "columns_id": { "type": "integer" }, "column_seq": { "type": "integer" }, "column_name": { "type": "string" }, "width": { "type": "integer" }, "order_seq": { "type": "integer" }, "order_desc": { "type": "boolean" }, "column_title_override": { "type": "string" }, "groupbystatus": { "type": "integer" }, "column_default_width": { "type": "integer" }, "columns_guid": { "type": "string" } } }, "description": "Assets Columns" }, "slaresponseexcuse": { "type": "string", "description": "The slaresponseexcuse value" }, "can_add_cc_followers": { "type": "boolean", "description": "Can Add Cc Followers" }, "_fromchatprofileid": { "type": "string", "description": "The fromchatprofileid value" }, "lapsafe_count": { "type": "integer", "format": "int32", "description": "Lapsafe Count" }, "olas": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "fault_id": { "type": "integer" }, "target_id": { "type": "integer" }, "target_name": { "type": "string" }, "target_hours": { "type": "number" }, "actual_hours": { "type": "number" }, "target_date": { "type": "string" }, "target_met": { "type": "boolean" }, "status": { "type": "integer" }, "dates": { "type": "array" }, "target": { "type": "object" }, "start_date": { "type": "string" }, "pause_date": { "type": "string" }, "_warning": { "type": "string" }, "end_date": { "type": "string" }, "rule_id": { "type": "integer" }, "team_id": { "type": "integer" }, "priority_id": { "type": "integer" }, "stage_id": { "type": "integer" }, "step_id": { "type": "integer" }, "flow_id": { "type": "integer" } } }, "description": "The olas value" }, "ola_count": { "type": "integer", "format": "int32", "description": "Ola Count" }, "new_workflow_history": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "ticket_id": { "type": "integer" }, "moved_from": { "type": "integer" }, "moved_to": { "type": "integer" }, "flow_id": { "type": "integer" }, "moved_from_stage": { "type": "integer" }, "moved_to_stage": { "type": "integer" }, "moved_date": { "type": "string" }, "target_date": { "type": "string" }, "target_hours": { "type": "number" }, "actual_hours": { "type": "number" }, "target_met": { "type": "boolean" }, "override_date": { "type": "string" }, "summary": { "type": "string" }, "action_id": { "type": "integer" } } }, "description": "New Workflow History" }, "default_slack_channel_name": { "type": "string", "description": "Default Slack Channel Name" }, "show_channel_create": { "type": "boolean", "description": "Show Channel Create" }, "slack_channel_id": { "type": "string", "description": "Slack Channel Id" }, "slack_callback_id": { "type": "string", "description": "Slack Callback Id" }, "ai_suggested_priority": { "type": "string", "description": "Ai Suggested Priority" }, "ai_suggested_urgency": { "type": "integer", "format": "int32", "description": "Ai Suggested Urgency" }, "ai_suggested_impact": { "type": "integer", "format": "int32", "description": "Ai Suggested Impact" }, "ai_suggested_resolution": { "type": "string", "description": "Ai Suggested Resolution" }, "ai_generated_summary": { "type": "string", "description": "Ai Generated Summary" }, "ai_search_query": { "type": "string", "description": "Ai Search Query" }, "ai_suggested_type": { "type": "string", "description": "Ai Suggested Type" }, "ai_sentiment_analysis": { "type": "string", "description": "Ai Sentiment Analysis" }, "ai_satisfaction_level": { "type": "string", "description": "Ai Satisfaction Level" }, "ai_tonality": { "type": "string", "description": "Ai Tonality" }, "_isagentuser": { "type": "boolean", "description": "The isagentuser value" }, "ai_survey_score": { "type": "integer", "format": "int32", "description": "Ai Survey Score" }, "ai_survey_comment": { "type": "string", "description": "Ai Survey Comment" }, "freshdesk_ticket_data": { "type": "object", "description": "Freshdesk Ticket Data" }, "freshdesk_group_name": { "type": "string", "description": "Freshdesk Group Name" }, "freshdesk_agent_name": { "type": "string", "description": "Freshdesk Agent Name" }, "freshdesk_agent_email": { "type": "string", "description": "Freshdesk Agent Email" }, "freshdesk_product_name": { "type": "string", "description": "Freshdesk Product Name" }, "matched_kb_id_acessible_to_user": { "type": "boolean", "description": "Matched Kb Id Acessible To User" }, "remotesession_count": { "type": "integer", "format": "int32", "description": "Remotesession Count" }, "search_index_sync_timestamp": { "type": "string", "format": "date-time", "description": "Search Index Sync Timestamp" }, "search_index_sync_batches": { "type": "integer", "format": "int32", "description": "Search Index Sync Batches" }, "new_whe_": { "type": "string", "format": "date-time", "description": "New Whe" }, "new_actioncode": { "type": "integer", "format": "int32", "description": "New Actioncode" }, "notepad": { "type": "string", "description": "The notepad value" }, "embedding_match_timestamp": { "type": "string", "format": "date-time", "description": "Embedding Match Timestamp" }, "_re_index": { "type": "boolean", "description": "Re Index" }, "_fetch_matches": { "type": "boolean", "description": "Fetch Matches" }, "workflow_move_date_override": { "type": "string", "format": "date-time", "description": "Workflow Move Date Override" }, "lookup_search": { "type": "string", "description": "Lookup Search" }, "agent_booking_type": { "type": "integer", "format": "int32", "description": "Agent Booking Type" }, "pandadoc_attachment": { "type": "integer", "format": "int32", "description": "Pandadoc Attachment" }, "pandadoc_attachment_name": { "type": "string", "description": "Pandadoc Attachment Name" }, "pandadoc_attachment_url": { "type": "string", "description": "Pandadoc Attachment Url" }, "thirdparty_url": { "type": "string", "description": "Thirdparty Url" }, "security_signal_id": { "type": "string", "description": "Security Signal Id" }, "datadog_id": { "type": "string", "description": "Datadog Id" }, "ai_conversation_summary": { "type": "string", "description": "Ai Conversation Summary" }, "incomingevent_count": { "type": "integer", "format": "int32", "description": "Incomingevent Count" }, "azure_connection_id": { "type": "integer", "format": "int32", "description": "Azure Connection Id" }, "kblinkid": { "type": "integer", "format": "int32", "description": "The kblinkid value" }, "ticket_client_to_invoice_to_id": { "type": "integer", "format": "int32", "description": "Ticket Client To Invoice To Id" }, "ticket_client_to_invoice_to_name": { "type": "string", "description": "Ticket Client To Invoice To Name" }, "_prevent_outgoing": { "type": "boolean", "description": "Prevent Outgoing" }, "dont_copy_history": { "type": "boolean", "description": "Dont Copy History" }, "user_linked_sites": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "table_id": { "type": "integer" }, "module_id": { "type": "integer" }, "integration_name": { "type": "string" }, "halo_id": { "type": "integer" }, "third_party_id": { "type": "string" }, "third_party_desc": { "type": "string" }, "third_party_type": { "type": "string" }, "third_party_url": { "type": "string" }, "third_party_assigned_to": { "type": "string" }, "third_party_count": { "type": "integer" }, "primary": { "type": "boolean" }, "halo_desc": { "type": "string" }, "halo_second_id": { "type": "integer" }, "halo_second_desc": { "type": "string" }, "extra_match_field": { "type": "string" }, "details_id": { "type": "integer" }, "third_party_secondary_id": { "type": "string" }, "_warning": { "type": "string" }, "third_party_status": { "type": "string" }, "third_party_priority": { "type": "string" }, "_match": { "type": "boolean" }, "populate_url": { "type": "boolean" }, "date_created": { "type": "string" }, "date_updated": { "type": "string" }, "subscription_id": { "type": "string" }, "new_subscription_key": { "type": "string" }, "subscription_expiry": { "type": "string" }, "_webhookaction": { "type": "integer" }, "revisions": { "type": "integer" }, "dont_move_existing_assets": { "type": "boolean" }, "chat_message_count": { "type": "integer" }, "third_party_additional_id": { "type": "string" }, "description": { "type": "string" }, "update_existing_link": { "type": "boolean" }, "filters": { "type": "array" }, "parent_id": { "type": "integer" }, "child_links": { "type": "array" }, "url_for_linked_entity": { "type": "string" }, "url_for_linked_entity_caption": { "type": "string" }, "icon_for_linked_entity_caption": { "type": "string" } } }, "description": "User Linked Sites" }, "prepay_threshold": { "type": "object", "description": "Prepay Threshold" }, "automation_entity_type": { "type": "integer", "format": "int32", "description": "Automation Entity Type" }, "make_automation_entity_inactive": { "type": "boolean", "description": "Make Automation Entity Inactive" }, "is_downtime": { "type": "boolean", "description": "Is Downtime" }, "add_tags": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "text": { "type": "string" }, "add_to_kbid": { "type": "integer" }, "add_to_ctid": { "type": "integer" }, "add_to_stid": { "type": "integer" }, "_warning": { "type": "string" }, "add_to_stdid": { "type": "integer" }, "type": { "type": "integer" } } }, "description": "Add Tags" }, "locked_by_agentid": { "type": "integer", "format": "int32", "description": "Locked By Agentid" }, "_forceunlock": { "type": "boolean", "description": "The forceunlock value" }, "_is_aisuggestion_merge": { "type": "boolean", "description": "Is Aisuggestion Merge" }, "service_linked_device": { "type": "integer", "format": "int32", "description": "Service Linked Device" }, "quick_ticket_link_text": { "type": "string", "description": "Quick Ticket Link Text" }, "_override_child_merge_type": { "type": "integer", "format": "int32", "description": "Override Child Merge Type" }, "next_review_date": { "type": "string", "format": "date-time", "description": "Next Review Date" }, "kb_pdf_template": { "type": "integer", "format": "int32", "description": "Kb Pdf Template" }, "kb_pdftemplate_name": { "type": "string", "description": "Kb Pdftemplate Name" }, "template_when_linked": { "type": "integer", "format": "int32", "description": "Template When Linked" }, "templatewhenlinked_name": { "type": "string", "description": "Templatewhenlinked Name" }, "statement_of_work_added": { "type": "boolean", "description": "Statement Of Work Added" }, "_remove_pipeline_stage": { "type": "boolean", "description": "Remove Pipeline Stage" }, "order_line_price": { "type": "number", "format": "double", "description": "Order Line Price" }, "order_line_composite_key": { "type": "object", "description": "Order Line Composite Key" }, "_can_view_att": { "type": "boolean", "description": "Can View Att" }, "_can_upload_att": { "type": "boolean", "description": "Can Upload Att" }, "_can_download_att": { "type": "boolean", "description": "Can Download Att" }, "_can_edit_att": { "type": "boolean", "description": "Can Edit Att" }, "_can_view_action_history": { "type": "boolean", "description": "Can View Action History" }, "risk_score": { "type": "number", "format": "double", "description": "Risk Score" }, "from_catalogue": { "type": "boolean", "description": "From Catalogue" }, "enduser_role_ids": { "type": "array", "items": { "type": "integer" }, "description": "Enduser Role Ids" }, "order_sequence": { "type": "integer", "format": "int32", "description": "Order Sequence" }, "order_update_to": { "type": "integer", "format": "int32", "description": "Order Update To" }, "order_update_from": { "type": "integer", "format": "int32", "description": "Order Update From" }, "workflow_html_to_show_on_progress": { "type": "string", "description": "Workflow Html To Show On Progress" }, "requesttype_group_id": { "type": "integer", "format": "int32", "description": "Requesttype Group Id" }, "is_ai_indexable": { "type": "boolean", "description": "Is Ai Indexable" }, "qualifications_matched": { "type": "string", "description": "Qualifications Matched" }, "hoursinvoiced": { "type": "number", "format": "double", "description": "The hoursinvoiced value" }, "_kbduplicate01_ok": { "type": "boolean", "description": "Kbduplicate01 Ok" }, "kb_ai_summary": { "type": "string", "description": "Kb Ai Summary" }, "duplicate_kbs": { "type": "string", "description": "Duplicate Kbs" }, "billing_type": { "type": "integer", "format": "int32", "description": "Billing Type" }, "ai_suggested_category": { "type": "string", "description": "Ai Suggested Category" }, "related_ticket_count": { "type": "integer", "format": "int32", "description": "Related Ticket Count" }, "estimate_lat_long": { "type": "boolean", "description": "Estimate Lat Long" }, "get_address_from_opp_company_name": { "type": "boolean", "description": "Get Address From Opp Company Name" }, "templateuser_override": { "type": "boolean", "description": "Templateuser Override" }, "resource_booking_use_date_range": { "type": "boolean", "description": "Resource Booking Use Date Range" }, "resource_booking_asset_advanced_search": { "type": "string", "description": "Resource Booking Asset Advanced Search" }, "resource_booking_end_date": { "type": "string", "format": "date-time", "description": "Resource Booking End Date" }, "overriding_rates": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "area": { "type": "integer" }, "contract_id": { "type": "integer" }, "charge_id": { "type": "integer" }, "startdate": { "type": "string" }, "expirydate": { "type": "string" }, "rate": { "type": "number" }, "mileage_rate": { "type": "number" }, "org": { "type": "integer" }, "minimum": { "type": "number" }, "increment": { "type": "number" }, "oohmultiplier": { "type": "number" }, "holidaymultiplier": { "type": "number" }, "weekendmultiplier": { "type": "number" }, "surcharge": { "type": "boolean" }, "round": { "type": "integer" }, "useagentworkinghours": { "type": "boolean" }, "use_budget_rate": { "type": "boolean" }, "current": { "type": "boolean" }, "current_rate": { "type": "number" }, "use_for_travel": { "type": "boolean" }, "use_for_mileage": { "type": "boolean" }, "travel_surchargeid": { "type": "integer" }, "contractmultiplier": { "type": "number" }, "rateoverride": { "type": "number" }, "override_surcharge": { "type": "boolean" }, "_warning": { "type": "string" }, "tree_id": { "type": "integer" }, "ticket_id": { "type": "integer" }, "agents": { "type": "array" }, "agentslist": { "type": "string" } } }, "description": "Overriding Rates" }, "project_overriding_rates": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "area": { "type": "integer" }, "contract_id": { "type": "integer" }, "charge_id": { "type": "integer" }, "startdate": { "type": "string" }, "expirydate": { "type": "string" }, "rate": { "type": "number" }, "mileage_rate": { "type": "number" }, "org": { "type": "integer" }, "minimum": { "type": "number" }, "increment": { "type": "number" }, "oohmultiplier": { "type": "number" }, "holidaymultiplier": { "type": "number" }, "weekendmultiplier": { "type": "number" }, "surcharge": { "type": "boolean" }, "round": { "type": "integer" }, "useagentworkinghours": { "type": "boolean" }, "use_budget_rate": { "type": "boolean" }, "current": { "type": "boolean" }, "current_rate": { "type": "number" }, "use_for_travel": { "type": "boolean" }, "use_for_mileage": { "type": "boolean" }, "travel_surchargeid": { "type": "integer" }, "contractmultiplier": { "type": "number" }, "rateoverride": { "type": "number" }, "override_surcharge": { "type": "boolean" }, "_warning": { "type": "string" }, "tree_id": { "type": "integer" }, "ticket_id": { "type": "integer" }, "agents": { "type": "array" }, "agentslist": { "type": "string" } } }, "description": "Project Overriding Rates" }, "hubspot_id": { "type": "string", "description": "Hubspot Id" }, "hubspot_url": { "type": "string", "description": "Hubspot Url" }, "table": { "type": "integer", "format": "int32", "enum": [ 0, 1, 2, 3, 4, 5, 6, 7, 8, 9, 980, 986, 987, 988, 989, 990, 991, 992, 993, 995, 996, 997, 998, 999, 1001, 1002, 1003, 1005, 1006, 1007, 1008, 1009, 1010, 1011, 1012, 1013, 1014, 1015, 1016, 1017, 1018, 1019, 1020, 1021, 1022, 1023, 1024, 1025, 1026, 1027, 1029, 1030, 1031, 1035, -1 ], "description": "The table value" }, "use": { "type": "string", "description": "The use value" }, "canbevotedfor": { "type": "boolean", "description": "The canbevotedfor value" }, "supplier_reference": { "type": "string", "description": "Supplier Reference" }, "top_level_name": { "type": "string", "description": "Top Level Name" }, "deleted_date": { "type": "string", "format": "date-time", "description": "Deleted Date" }, "isbeingclosed": { "type": "boolean", "description": "The isbeingclosed value" }, "maximumRestrictedPriority": { "type": "integer", "format": "int32", "description": "Maximum Restricted Priority" }, "primary_service_name": { "type": "string", "description": "Primary Service Name" }, "idsummary": { "type": "string", "description": "The idsummary value" }, "scomclearance": { "type": "string", "description": "The scomclearance value" }, "scomalertid": { "type": "string", "description": "The scomalertid value" }, "statusseq": { "type": "integer", "format": "int32", "description": "The statusseq value" }, "statuscolor": { "type": "string", "description": "The statuscolor value" }, "next_appointment_type": { "type": "integer", "format": "int32", "description": "Next Appointment Type" }, "account_manager": { "type": "string", "description": "Account Manager" }, "orionalert": { "type": "integer", "format": "int32", "description": "The orionalert value" }, "orionnote": { "type": "string", "description": "The orionnote value" }, "orionwho": { "type": "integer", "format": "int32", "description": "The orionwho value" }, "product_key": { "type": "string", "description": "Product Key" }, "rapid7_action_count": { "type": "string", "description": "Rapid7 Action Count" }, "rapid7_ticketrrn": { "type": "string", "description": "Rapid7 Ticketrrn" }, "rapid7_ticketinvid": { "type": "string", "description": "Rapid7 Ticketinvid" }, "ticketage": { "type": "number", "format": "double", "description": "The ticketage value" }, "ninja_id": { "type": "string", "description": "Ninja Id" }, "teams_ticket_icon": { "type": "string", "description": "Teams Ticket Icon" }, "lastactiondateteams": { "type": "string", "description": "The lastactiondateteams value" }, "priority_name": { "type": "string", "description": "Priority Name" }, "useful_count": { "type": "integer", "format": "int32", "description": "Useful Count" }, "notuseful_count": { "type": "integer", "format": "int32", "description": "Notuseful Count" }, "sitepostcode": { "type": "string", "description": "The sitepostcode value" }, "mailbox": { "type": "string", "description": "The mailbox value" }, "userdepartments": { "type": "string", "description": "The userdepartments value" }, "updateservicestatus": { "type": "boolean", "description": "The updateservicestatus value" }, "servicestatusnote": { "type": "string", "description": "The servicestatusnote value" }, "itil_requesttype_id": { "type": "integer", "format": "int32", "description": "Itil Requesttype Id" }, "startdatetime": { "type": "string", "format": "date-time", "description": "The startdatetime value" }, "enddatetime": { "type": "string", "format": "date-time", "description": "The enddatetime value" }, "closure_agent_id": { "type": "integer", "format": "int32", "description": "Closure Agent Id" }, "closed_in_integration_system": { "type": "boolean", "description": "Closed In Integration System" }, "createdfromautomationstdid": { "type": "integer", "format": "int32", "description": "The createdfromautomationstdid value" }, "created_from_automation_entityid": { "type": "integer", "format": "int32", "description": "Created From Automation Entityid" }, "ticket_tags": { "type": "string", "description": "Ticket Tags" }, "status_change_frozen": { "type": "boolean", "description": "Status Change Frozen" }, "approval_status": { "type": "integer", "format": "int32", "description": "Approval Status" }, "opp_country_name": { "type": "string", "description": "Opp Country Name" }, "opp_region_name": { "type": "string", "description": "Opp Region Name" }, "invoiceseperatelyoverride": { "type": "boolean", "description": "The invoiceseperatelyoverride value" }, "purchaseordernumber": { "type": "string", "description": "The purchaseordernumber value" }, "overrideticketcost": { "type": "number", "format": "double", "description": "The overrideticketcost value" }, "budgethours": { "type": "string", "description": "The budgethours value" }, "created_by": { "type": "string", "description": "Created By" }, "additional_agents": { "type": "array", "items": { "type": "object", "properties": { "faultid": { "type": "integer" }, "id": { "type": "integer" }, "name": { "type": "string" }, "email": { "type": "string" }, "_warning": { "type": "string" } } }, "description": "Additional Agents" }, "client_to_invoice_to_id": { "type": "integer", "format": "int32", "description": "Client To Invoice To Id" }, "primary_issue": { "type": "object", "description": "Primary Issue" }, "primary_workitem": { "type": "object", "description": "Primary Workitem" }, "billing_plan_text": { "type": "string", "description": "Billing Plan Text" }, "default_appointment_summary": { "type": "string", "description": "Default Appointment Summary" }, "default_appointment_details": { "type": "string", "description": "Default Appointment Details" }, "agent_signature": { "type": "string", "description": "Agent Signature" }, "customer_signature": { "type": "string", "description": "Customer Signature" }, "new_agent_signature": { "type": "string", "description": "New Agent Signature" }, "new_customer_signature": { "type": "string", "description": "New Customer Signature" }, "billable_time": { "type": "number", "format": "double", "description": "Billable Time" }, "invoiceable_time": { "type": "number", "format": "double", "description": "Invoiceable Time" }, "owning_service": { "type": "integer", "format": "int32", "description": "Owning Service" }, "owning_service_name": { "type": "string", "description": "Owning Service Name" }, "_open_search_score": { "type": "number", "format": "float", "description": "Open Search Score" }, "ticket_timezone": { "type": "string", "description": "Ticket Timezone" }, "reference": { "type": "string", "description": "The reference value" }, "latitude": { "type": "number", "format": "double", "description": "The latitude value" }, "longitude": { "type": "number", "format": "double", "description": "The longitude value" }, "change_all_day": { "type": "boolean", "description": "Change All Day" }, "change_window_type": { "type": "integer", "format": "int32", "description": "Change Window Type" }, "search_count": { "type": "integer", "format": "int32", "description": "Search Count" }, "slastate": { "type": "string", "description": "The slastate value" }, "is_opportunity": { "type": "boolean", "description": "Is Opportunity" }, "user_email2": { "type": "string", "description": "User Email2" }, "user_email3": { "type": "string", "description": "User Email3" }, "dl_cf_email_value": { "type": "string", "description": "Dl Cf Email Value" }, "risklevel": { "type": "integer", "format": "int32", "description": "The risklevel value" }, "_importtypeid": { "type": "integer", "format": "int32", "description": "The importtypeid value" }, "_importthirdpartyid": { "type": "string", "description": "The importthirdpartyid value" }, "_importtype": { "type": "string", "description": "The importtype value" }, "new_external_link": { "type": "object", "description": "New External Link" }, "import_details_id": { "type": "integer", "format": "int32", "description": "Import Details Id" }, "_isupdateimport": { "type": "boolean", "description": "The isupdateimport value" }, "_match_integration_button_caption": { "type": "string", "description": "Match Integration Button Caption" }, "_match_integration_button_url": { "type": "string", "description": "Match Integration Button Url" }, "_match_integration_button_icon": { "type": "string", "description": "Match Integration Button Icon" } } }, "description": "Request body" } }, "required": [ "PCID" ] } ``` *** ## haloitsm\_operations\_create\_service\_status POST /ServiceStatus **Parameters:** | Parameter | Type | Required | Default | Description | | --------- | --------- | -------- | ------- | ------------ | | `body` | object\[] | No | — | Request body | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "body": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer", "format": "int32", "description": "The id value" }, "timestamp": { "type": "string", "format": "date-time", "description": "The timestamp value" }, "status": { "type": "integer", "format": "int32", "description": "The status value" }, "message_internal": { "type": "string", "description": "Message Internal" }, "message_public": { "type": "string", "description": "Message Public" }, "ticket_id": { "type": "integer", "format": "int32", "description": "Ticket Id" }, "who": { "type": "string", "description": "The who value" }, "lastcheck": { "type": "string", "format": "date-time", "description": "The lastcheck value" }, "lastok": { "type": "string", "format": "date-time", "description": "The lastok value" }, "lastfailed": { "type": "string", "format": "date-time", "description": "The lastfailed value" }, "okcount": { "type": "integer", "format": "int32", "description": "The okcount value" }, "failedcount": { "type": "integer", "format": "int32", "description": "The failedcount value" }, "lastemail": { "type": "string", "description": "The lastemail value" }, "totaldownmins": { "type": "integer", "format": "int32", "description": "The totaldownmins value" }, "totaldowninstances": { "type": "integer", "format": "int32", "description": "The totaldowninstances value" }, "message_internal_html": { "type": "string", "description": "Message Internal Html" }, "message_public_html": { "type": "string", "description": "Message Public Html" }, "status_ticket_start_date": { "type": "string", "format": "date-time", "description": "Status Ticket Start Date" }, "status_ticket_end_date": { "type": "string", "format": "date-time", "description": "Status Ticket End Date" }, "_warning": { "type": "string", "description": "The warning value" }, "uniqueid": { "type": "string", "format": "uuid", "description": "The uniqueid value" } } }, "description": "Request body" } }, "required": [ "PCID" ] } ``` *** ## haloitsm\_operations\_create\_sla POST /SLA **Parameters:** | Parameter | Type | Required | Default | Description | | --------- | --------- | -------- | ------- | ------------ | | `body` | object\[] | No | — | Request body | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "body": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer", "format": "int32", "description": "The id value" }, "guid": { "type": "string", "format": "uuid", "description": "The guid value" }, "intent": { "type": "string", "description": "The intent value" }, "name": { "type": "string", "description": "The name value" }, "hoursaretechslocaltime": { "type": "boolean", "description": "The hoursaretechslocaltime value" }, "workday_id": { "type": "integer", "format": "int32", "description": "Workday Id" }, "workday_guid": { "type": "string", "format": "uuid", "description": "Workday Guid" }, "responsereset": { "type": "boolean", "description": "The responsereset value" }, "autoreleaseoption": { "type": "boolean", "description": "The autoreleaseoption value" }, "workdays": { "type": "object", "description": "The workdays value" }, "priorities": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "string" }, "slaid": { "type": "integer" }, "sla_guid": { "type": "string" }, "priorityid": { "type": "integer" }, "name": { "type": "string" }, "fixtime": { "type": "number" }, "fixunits": { "type": "string" }, "enterslaexcuse": { "type": "boolean" }, "responsetime": { "type": "number" }, "responseunits": { "type": "string" }, "ishidden": { "type": "boolean" }, "fixendofday": { "type": "boolean" }, "responseendofday": { "type": "boolean" }, "colour": { "type": "string" }, "catprompt": { "type": "integer" }, "workdaysoverride": { "type": "integer" }, "responsestartofday": { "type": "boolean" }, "responsestartofdaytime": { "type": "string" }, "startofday": { "type": "boolean" }, "startofdaytime": { "type": "string" }, "setfixtostartdate": { "type": "boolean" }, "setfixtotargetdate": { "type": "boolean" }, "translations": { "type": "array" }, "enterslaresponseexcuse": { "type": "boolean" }, "_warning": { "type": "string" }, "_isimport": { "type": "boolean" }, "_importtype": { "type": "string" }, "sla_name": { "type": "string" }, "firstresponsetime": { "type": "number" }, "firstresponseunits": { "type": "string" } } }, "description": "The priorities value" }, "response_reset_approval": { "type": "boolean", "description": "Response Reset Approval" }, "response_reset_call_screen": { "type": "boolean", "description": "Response Reset Call Screen" }, "autoreleaselimit": { "type": "integer", "format": "int32", "description": "The autoreleaselimit value" }, "trackslaresponsetime": { "type": "boolean", "description": "The trackslaresponsetime value" }, "trackslafixbytime": { "type": "boolean", "description": "The trackslafixbytime value" }, "statusafterautorelease": { "type": "integer", "format": "int32", "description": "The statusafterautorelease value" }, "slstatusafterfirstwarning": { "type": "integer", "format": "int32", "description": "The slstatusafterfirstwarning value" }, "slstatusaftersecondwarning": { "type": "integer", "format": "int32", "description": "The slstatusaftersecondwarning value" }, "slstatusafterbreach": { "type": "integer", "format": "int32", "description": "The slstatusafterbreach value" }, "slabartimedisplay": { "type": "boolean", "description": "The slabartimedisplay value" }, "inactive": { "type": "boolean", "description": "The inactive value" }, "workday_name": { "type": "string", "description": "Workday Name" }, "dontsendholdreminders": { "type": "boolean", "description": "The dontsendholdreminders value" }, "statusafterautorelease_name": { "type": "string", "description": "Statusafterautorelease Name" }, "_warning": { "type": "string", "description": "The warning value" }, "access_control": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Access Control" }, "access_control_level": { "type": "integer", "format": "int32", "description": "Access Control Level" }, "_isimport": { "type": "boolean", "description": "The isimport value" }, "_importtype": { "type": "string", "description": "The importtype value" } } }, "description": "Request body" } }, "required": [ "PCID" ] } ``` *** ## haloitsm\_operations\_create\_timesheet POST /Timesheet **Parameters:** | Parameter | Type | Required | Default | Description | | --------- | --------- | -------- | ------- | ------------ | | `body` | object\[] | No | — | Request body | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "body": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer", "format": "int32", "description": "The id value" }, "agent_id": { "type": "integer", "format": "int32", "description": "Agent Id" }, "agent_name": { "type": "string", "description": "Agent Name" }, "colour": { "type": "string", "description": "The colour value" }, "date": { "type": "string", "format": "date-time", "description": "The date value" }, "start_time": { "type": "string", "format": "date-time", "description": "Start Time" }, "end_time": { "type": "string", "format": "date-time", "description": "End Time" }, "estimated_start_time": { "type": "string", "format": "date-time", "description": "Estimated Start Time" }, "estimated_end_time": { "type": "string", "format": "date-time", "description": "Estimated End Time" }, "target_hours": { "type": "number", "format": "double", "description": "Target Hours" }, "actual_hours": { "type": "number", "format": "double", "description": "Actual Hours" }, "break_hours": { "type": "number", "format": "double", "description": "Break Hours" }, "unlogged_hours": { "type": "number", "format": "double", "description": "Unlogged Hours" }, "allowed_break_hours": { "type": "number", "format": "double", "description": "Allowed Break Hours" }, "work_hours": { "type": "number", "format": "double", "description": "Work Hours" }, "percentage": { "type": "number", "format": "double", "description": "The percentage value" }, "workdayid": { "type": "integer", "format": "int32", "description": "The workdayid value" }, "events": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "event_type": { "type": "integer" }, "subject": { "type": "string" }, "start_date": { "type": "string" }, "end_date": { "type": "string" }, "timetaken": { "type": "number" }, "agent_id": { "type": "integer" }, "break_type": { "type": "integer" }, "break_note": { "type": "string" }, "shift_apid": { "type": "integer" }, "ticket_id": { "type": "integer" }, "action_number": { "type": "integer" }, "action_invoice_number": { "type": "integer" }, "note": { "type": "string" }, "customer": { "type": "string" }, "holiday_id": { "type": "integer" }, "charge_type_colour": { "type": "string" }, "site_id": { "type": "integer" }, "user_name": { "type": "string" }, "charge_rate": { "type": "integer" }, "mileage": { "type": "integer" }, "tickettype_id": { "type": "integer" }, "lognewticket": { "type": "boolean" }, "client_id": { "type": "integer" }, "category1": { "type": "string" }, "category2": { "type": "string" }, "category3": { "type": "string" }, "category4": { "type": "string" }, "contract_id": { "type": "integer" }, "agents": { "type": "array" }, "clear_end": { "type": "boolean" }, "traveltime": { "type": "number" }, "originalstartdate": { "type": "string" }, "_warning": { "type": "string" }, "charge_type_name": { "type": "string" }, "is_starting_break": { "type": "boolean" }, "is_ending_break": { "type": "boolean" }, "new_agent_status": { "type": "integer" } } }, "description": "The events value" }, "timesheet_manager": { "type": "integer", "format": "int32", "description": "Timesheet Manager" }, "forecasting_id": { "type": "integer", "format": "int32", "description": "Forecasting Id" }, "_revertapproval": { "type": "boolean", "description": "The revertapproval value" }, "_submitapproval": { "type": "boolean", "description": "The submitapproval value" }, "_approve": { "type": "boolean", "description": "The approve value" }, "_reject": { "type": "boolean", "description": "The reject value" }, "approval": { "type": "object", "description": "The approval value" }, "_approval_message": { "type": "string", "description": "Approval Message" }, "chargeable_hours": { "type": "number", "format": "double", "description": "Chargeable Hours" }, "forecasting_hours": { "type": "number", "format": "double", "description": "Forecasting Hours" }, "enableshifts": { "type": "boolean", "description": "The enableshifts value" } } }, "description": "Request body" } }, "required": [ "PCID" ] } ``` *** ## haloitsm\_operations\_delete\_appointment\_by\_id Delete one Appointment **Parameters:** | Parameter | Type | Required | Default | Description | | ---------------------- | ------- | -------- | ------- | ------------------------------ | | `id` | integer | Yes | — | The id value | | `ignoreexchangedelete` | boolean | No | — | The ignoreexchangedelete value | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "id": { "type": "integer", "description": "The id value" }, "ignoreexchangedelete": { "type": "boolean", "description": "The ignoreexchangedelete value" } }, "required": [ "PCID", "id" ] } ``` *** ## haloitsm\_operations\_delete\_attachment\_by\_id DELETE /Attachment/\{id} **Parameters:** | Parameter | Type | Required | Default | Description | | --------- | ------- | -------- | ------- | ------------ | | `id` | integer | Yes | — | The id value | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "id": { "type": "integer", "description": "The id value" } }, "required": [ "PCID", "id" ] } ``` *** ## haloitsm\_operations\_delete\_attachment\_document\_by\_id DELETE /Attachment/document/\{id} **Parameters:** | Parameter | Type | Required | Default | Description | | --------- | ------- | -------- | ------- | ------------ | | `id` | integer | Yes | — | The id value | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "id": { "type": "integer", "description": "The id value" } }, "required": [ "PCID", "id" ] } ``` *** ## haloitsm\_operations\_delete\_attachment\_image\_by\_id DELETE /Attachment/image/\{id} **Parameters:** | Parameter | Type | Required | Default | Description | | --------- | ------ | -------- | ------- | ------------ | | `id` | string | Yes | — | The id value | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "id": { "type": "string", "description": "The id value" } }, "required": [ "PCID", "id" ] } ``` *** ## haloitsm\_operations\_delete\_projects\_by\_id Delete one Faults **Parameters:** | Parameter | Type | Required | Default | Description | | --------- | ------- | -------- | ------- | ---------------- | | `id` | integer | Yes | — | The id value | | `reason` | string | No | — | The reason value | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "id": { "type": "integer", "description": "The id value" }, "reason": { "type": "string", "description": "The reason value" } }, "required": [ "PCID", "id" ] } ``` *** ## haloitsm\_operations\_delete\_service\_status\_by\_id DELETE /ServiceStatus/\{id} **Parameters:** | Parameter | Type | Required | Default | Description | | --------- | ------ | -------- | ------- | ------------ | | `id` | string | Yes | — | The id value | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "id": { "type": "string", "description": "The id value" } }, "required": [ "PCID", "id" ] } ``` *** ## haloitsm\_operations\_delete\_sla\_by\_id DELETE /SLA/\{id} **Parameters:** | Parameter | Type | Required | Default | Description | | --------- | ------- | -------- | ------- | ------------ | | `id` | integer | Yes | — | The id value | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "id": { "type": "integer", "description": "The id value" } }, "required": [ "PCID", "id" ] } ``` *** ## haloitsm\_operations\_document\_attachment\_document POST /Attachment/document **Parameters:** | Parameter | Type | Required | Default | Description | | --------- | --------- | -------- | ------- | ------------ | | `body` | object\[] | No | — | Request body | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "body": { "type": "array", "items": { "type": "object", "properties": { "third_party_id": { "type": "string", "description": "Third Party Id" }, "link": { "type": "string", "description": "The link value" }, "content_type": { "type": "string", "description": "Content Type" }, "last_updated": { "type": "string", "format": "date-time", "description": "Last Updated" }, "id": { "type": "integer", "format": "int32", "description": "The id value" }, "filename": { "type": "string", "description": "The filename value" }, "datecreated": { "type": "string", "format": "date-time", "description": "The datecreated value" }, "note": { "type": "string", "description": "The note value" }, "filesize": { "type": "integer", "format": "int32", "description": "The filesize value" }, "type": { "type": "integer", "format": "int32", "description": "The type value" }, "unique_id": { "type": "integer", "format": "int32", "description": "Unique Id" }, "desc": { "type": "string", "description": "The desc value" }, "isimage": { "type": "boolean", "description": "The isimage value" }, "data": { "type": "string", "format": "byte", "description": "The data value" }, "ticket_id": { "type": "integer", "format": "int32", "description": "Ticket Id" }, "action_id": { "type": "integer", "format": "int32", "description": "Action Id" }, "outcome_id": { "type": "integer", "format": "int32", "description": "Outcome Id" }, "user_id": { "type": "integer", "format": "int32", "description": "User Id" }, "agent_id": { "type": "integer", "format": "int32", "description": "Agent Id" }, "attachmentaction_id": { "type": "integer", "format": "int32", "description": "Attachmentaction Id" }, "_canupdate": { "type": "boolean", "description": "The canupdate value" }, "guid": { "type": "string", "format": "uuid", "description": "The guid value" }, "image_upload_id": { "type": "integer", "format": "int32", "description": "Image Upload Id" }, "image_upload_key": { "type": "string", "description": "Image Upload Key" }, "file": { "type": "string", "format": "binary", "description": "The file value" }, "_enduserportalpdfprint": { "type": "boolean", "description": "The enduserportalpdfprint value" }, "anon_outcomeid": { "type": "integer", "format": "int32", "description": "Anon Outcomeid" }, "has_scanned": { "type": "boolean", "description": "Has Scanned" }, "_warning": { "type": "string", "description": "The warning value" }, "_is_new_version": { "type": "boolean", "description": "Is New Version" }, "parent_name": { "type": "string", "description": "Parent Name" }, "parent_desc": { "type": "string", "description": "Parent Desc" }, "version_count": { "type": "integer", "format": "int32", "description": "Version Count" }, "_alreadyuploaded": { "type": "boolean", "description": "The alreadyuploaded value" }, "copy_from_id": { "type": "integer", "format": "int32", "description": "Copy From Id" }, "new_external_link": { "type": "object", "description": "New External Link" }, "_match_thirdparty_id": { "type": "string", "description": "Match Thirdparty Id" }, "_match_additional_id": { "type": "string", "description": "Match Additional Id" }, "_match_integration_id": { "type": "integer", "format": "int32", "description": "Match Integration Id" }, "_match_integration_name": { "type": "string", "description": "Match Integration Name" }, "import_details_id": { "type": "integer", "format": "int32", "description": "Import Details Id" }, "external_links": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "table_id": { "type": "integer" }, "module_id": { "type": "integer" }, "integration_name": { "type": "string" }, "halo_id": { "type": "integer" }, "third_party_id": { "type": "string" }, "third_party_desc": { "type": "string" }, "third_party_type": { "type": "string" }, "third_party_url": { "type": "string" }, "third_party_assigned_to": { "type": "string" }, "third_party_count": { "type": "integer" }, "primary": { "type": "boolean" }, "halo_desc": { "type": "string" }, "halo_second_id": { "type": "integer" }, "halo_second_desc": { "type": "string" }, "extra_match_field": { "type": "string" }, "details_id": { "type": "integer" }, "third_party_secondary_id": { "type": "string" }, "_warning": { "type": "string" }, "third_party_status": { "type": "string" }, "third_party_priority": { "type": "string" }, "_match": { "type": "boolean" }, "populate_url": { "type": "boolean" }, "date_created": { "type": "string" }, "date_updated": { "type": "string" }, "subscription_id": { "type": "string" }, "new_subscription_key": { "type": "string" }, "subscription_expiry": { "type": "string" }, "_webhookaction": { "type": "integer" }, "revisions": { "type": "integer" }, "dont_move_existing_assets": { "type": "boolean" }, "chat_message_count": { "type": "integer" }, "third_party_additional_id": { "type": "string" }, "description": { "type": "string" }, "update_existing_link": { "type": "boolean" }, "filters": { "type": "array" }, "parent_id": { "type": "integer" }, "child_links": { "type": "array" }, "url_for_linked_entity": { "type": "string" }, "url_for_linked_entity_caption": { "type": "string" }, "icon_for_linked_entity_caption": { "type": "string" } } }, "description": "External Links" }, "access_control": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "entity": { "type": "string" }, "entity_id": { "type": "integer" }, "type": { "type": "integer" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "role_id": { "type": "integer" }, "team_id": { "type": "integer" }, "team_guid": { "type": "string" }, "department_id": { "type": "integer" }, "department_guid": { "type": "string" }, "name": { "type": "string" }, "level": { "type": "integer" }, "_warning": { "type": "string" }, "entity_name": { "type": "string" }, "entity_text_id": { "type": "string" } } }, "description": "Access Control" }, "_start_transcription": { "type": "boolean", "description": "Start Transcription" }, "_transcription_started": { "type": "boolean", "description": "Transcription Started" }, "_transcription_is_new_action": { "type": "boolean", "description": "Transcription Is New Action" }, "showforusers": { "type": "boolean", "description": "The showforusers value" }, "showonchild": { "type": "boolean", "description": "The showonchild value" }, "showonrelated": { "type": "boolean", "description": "The showonrelated value" }, "data_base64": { "type": "string", "description": "Data Base64" }, "download_url": { "type": "string", "description": "Download Url" }, "third_party_token": { "type": "string", "description": "Third Party Token" }, "already_posted": { "type": "boolean", "description": "Already Posted" }, "faultid": { "type": "integer", "format": "int32", "description": "The faultid value" }, "_isimport": { "type": "boolean", "description": "The isimport value" }, "_importtype": { "type": "string", "description": "The importtype value" }, "s3url": { "type": "string", "description": "The s3url value" }, "att_link": { "type": "string", "description": "Att Link" }, "child_count": { "type": "integer", "format": "int32", "description": "Child Count" }, "parent_id": { "type": "integer", "format": "int32", "description": "Parent Id" }, "linked_version_id": { "type": "integer", "format": "int32", "description": "Linked Version Id" }, "allow_anon_upload": { "type": "boolean", "description": "Allow Anon Upload" }, "tickettype_id": { "type": "integer", "format": "int32", "description": "Tickettype Id" }, "tickettype_guid": { "type": "string", "description": "Tickettype Guid" }, "validate_guid": { "type": "string", "description": "Validate Guid" }, "import_parentid": { "type": "string", "description": "Import Parentid" }, "folder_hierarchy": { "type": "string", "description": "Folder Hierarchy" }, "access_control_level": { "type": "integer", "format": "int32", "description": "Access Control Level" }, "is_s3": { "type": "boolean", "description": "Is S3" } } }, "description": "Request body" } }, "required": [ "PCID" ] } ``` *** ## haloitsm\_operations\_get\_appointment\_by\_id Get one Appointment **Parameters:** | Parameter | Type | Required | Default | Description | | ---------------- | ------- | -------- | ------- | --------------------------------------------- | | `id` | integer | Yes | — | The id value | | `includedetails` | boolean | No | — | (bool) Include extra objects in the response. | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "id": { "type": "integer", "description": "The id value" }, "includedetails": { "type": "boolean", "description": "(bool) Include extra objects in the response." } }, "required": [ "PCID", "id" ] } ``` *** ## haloitsm\_operations\_get\_attachment\_by\_id Get one Attachment **Parameters:** | Parameter | Type | Required | Default | Description | | ---------------- | ------- | -------- | ------- | --------------------------------------------- | | `id` | integer | Yes | — | The id value | | `childticketid` | integer | No | — | The childticketid value | | `includedetails` | boolean | No | — | (bool) Include extra objects in the response. | | `token` | string | No | — | The token value | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "id": { "type": "integer", "description": "The id value" }, "childticketid": { "type": "integer", "description": "The childticketid value" }, "includedetails": { "type": "boolean", "description": "(bool) Include extra objects in the response." }, "token": { "type": "string", "description": "The token value" } }, "required": [ "PCID", "id" ] } ``` *** ## haloitsm\_operations\_get\_attachment\_document\_by\_id GET /Attachment/document/\{id} **Parameters:** | Parameter | Type | Required | Default | Description | | --------- | ------- | -------- | ------- | ------------ | | `id` | integer | Yes | — | The id value | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "id": { "type": "integer", "description": "The id value" } }, "required": [ "PCID", "id" ] } ``` *** ## haloitsm\_operations\_get\_attachment\_image\_by\_id GET /Attachment/image/\{id} **Parameters:** | Parameter | Type | Required | Default | Description | | --------- | ------ | -------- | ------- | ------------ | | `id` | string | Yes | — | The id value | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "id": { "type": "string", "description": "The id value" } }, "required": [ "PCID", "id" ] } ``` *** ## haloitsm\_operations\_get\_projects\_by\_id Get one Faults **Parameters:** | Parameter | Type | Required | Default | Description | | ------------------------- | ------- | -------- | ------- | ---------------------------------------------------------------------------- | | `id` | integer | Yes | — | The id value | | `amailentryid` | string | No | — | The amailentryid value | | `assignedto` | integer | No | — | The assignedto value | | `consignablelines` | boolean | No | — | The consignablelines value | | `debug` | boolean | No | — | (bool) Include debug information in the response. | | `dodatabaselookup` | boolean | No | — | The dodatabaselookup value | | `email` | string | No | — | The email value | | `include_auditing` | boolean | No | — | (bool) Include auditing in the response. | | `includeagent` | boolean | No | — | The includeagent value | | `includechildids` | boolean | No | — | The includechildids value | | `includedetails` | boolean | No | — | (bool) Include extra objects in the response. | | `includelastaction` | boolean | No | — | The includelastaction value | | `includelastappointment` | boolean | No | — | (bool) Include the last appointment in the response. | | `includelinkedobjects` | boolean | No | — | (bool) Include linked objects in the response. | | `includenextappointment` | boolean | No | — | (bool) Include the next appointment in the response. | | `includeparentchangeinfo` | boolean | No | — | The includeparentchangeinfo value | | `includeparentsubject` | boolean | No | — | The includeparentsubject value | | `includeseenby` | boolean | No | — | The includeseenby value | | `is_portal` | boolean | No | — | Is Portal | | `isdetailscreen` | boolean | No | — | The isdetailscreen value | | `ishalolink` | boolean | No | — | The ishalolink value | | `ispreview` | boolean | No | — | The ispreview value | | `isteams` | boolean | No | — | (bool) Returns only teams tickets in the response. | | `nocache` | boolean | No | — | (bool) Whether to cache the response. | | `subject` | string | No | — | The subject value | | `ticketidonly` | boolean | No | — | (bool) Include only details related to the ticket specified in the response. | | `utcoffset` | number | No | — | The utcoffset value | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "id": { "type": "integer", "description": "The id value" }, "amailentryid": { "type": "string", "description": "The amailentryid value" }, "assignedto": { "type": "integer", "description": "The assignedto value" }, "consignablelines": { "type": "boolean", "description": "The consignablelines value" }, "debug": { "type": "boolean", "description": "(bool) Include debug information in the response." }, "dodatabaselookup": { "type": "boolean", "description": "The dodatabaselookup value" }, "email": { "type": "string", "description": "The email value" }, "include_auditing": { "type": "boolean", "description": "(bool) Include auditing in the response." }, "includeagent": { "type": "boolean", "description": "The includeagent value" }, "includechildids": { "type": "boolean", "description": "The includechildids value" }, "includedetails": { "type": "boolean", "description": "(bool) Include extra objects in the response." }, "includelastaction": { "type": "boolean", "description": "The includelastaction value" }, "includelastappointment": { "type": "boolean", "description": "(bool) Include the last appointment in the response." }, "includelinkedobjects": { "type": "boolean", "description": "(bool) Include linked objects in the response." }, "includenextappointment": { "type": "boolean", "description": "(bool) Include the next appointment in the response." }, "includeparentchangeinfo": { "type": "boolean", "description": "The includeparentchangeinfo value" }, "includeparentsubject": { "type": "boolean", "description": "The includeparentsubject value" }, "includeseenby": { "type": "boolean", "description": "The includeseenby value" }, "is_portal": { "type": "boolean", "description": "Is Portal" }, "isdetailscreen": { "type": "boolean", "description": "The isdetailscreen value" }, "ishalolink": { "type": "boolean", "description": "The ishalolink value" }, "ispreview": { "type": "boolean", "description": "The ispreview value" }, "isteams": { "type": "boolean", "description": "(bool) Returns only teams tickets in the response." }, "nocache": { "type": "boolean", "description": "(bool) Whether to cache the response." }, "subject": { "type": "string", "description": "The subject value" }, "ticketidonly": { "type": "boolean", "description": "(bool) Include only details related to the ticket specified in the response." }, "utcoffset": { "type": "number", "description": "The utcoffset value" } }, "required": [ "PCID", "id" ] } ``` *** ## haloitsm\_operations\_get\_service\_status\_by\_id Get one ServStatus **Parameters:** | Parameter | Type | Required | Default | Description | | ---------------- | ------- | -------- | ------- | ------------------------ | | `id` | string | Yes | — | The id value | | `includedetails` | boolean | No | — | The includedetails value | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "id": { "type": "string", "description": "The id value" }, "includedetails": { "type": "boolean", "description": "The includedetails value" } }, "required": [ "PCID", "id" ] } ``` *** ## haloitsm\_operations\_get\_service\_status\_subscribe\_by\_id GET /ServiceStatus/Subscribe/\{id} **Parameters:** | Parameter | Type | Required | Default | Description | | --------- | ------- | -------- | ------- | ------------ | | `id` | integer | Yes | — | The id value | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "id": { "type": "integer", "description": "The id value" } }, "required": [ "PCID", "id" ] } ``` *** ## haloitsm\_operations\_get\_sla\_by\_id Get one SlaHead **Parameters:** | Parameter | Type | Required | Default | Description | | ---------------- | ------- | -------- | ------- | ------------------------ | | `id` | integer | Yes | — | The id value | | `includedetails` | boolean | No | — | The includedetails value | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "id": { "type": "integer", "description": "The id value" }, "includedetails": { "type": "boolean", "description": "The includedetails value" } }, "required": [ "PCID", "id" ] } ``` *** ## haloitsm\_operations\_get\_timesheet\_by\_id Get one Timesheet **Parameters:** | Parameter | Type | Required | Default | Description | | ---------- | ------- | -------- | ------- | -------------- | | `id` | integer | Yes | — | The id value | | `agent_id` | integer | No | — | Agent Id | | `date` | string | No | — | The date value | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "id": { "type": "integer", "description": "The id value" }, "agent_id": { "type": "integer", "description": "Agent Id" }, "date": { "type": "string", "description": "The date value" } }, "required": [ "PCID", "id" ] } ``` *** ## haloitsm\_operations\_image\_attachment\_image POST /Attachment/image **Parameters:** | Parameter | Type | Required | Default | Description | | ----------------------------------------------- | --------- | -------- | ------- | --------------------------------------------- | | `atblob` | string | No | — | The atblob value | | `file_stream.CanRead` | boolean | No | — | File Stream.can Read | | `file_stream.CanSeek` | boolean | No | — | File Stream.can Seek | | `file_stream.CanWrite` | boolean | No | — | File Stream.can Write | | `file_stream.Capacity` | integer | No | — | File Stream.capacity | | `file_stream.Length` | integer | No | — | File Stream.length | | `file_stream.Position` | integer | No | — | File Stream.position | | `file_stream.CanTimeout` | boolean | No | — | File Stream.can Timeout | | `file_stream.ReadTimeout` | integer | No | — | File Stream.read Timeout | | `file_stream.WriteTimeout` | integer | No | — | File Stream.write Timeout | | `ticket_id` | integer | No | — | Ticket Id | | `action_id` | integer | No | — | Action Id | | `outcome_id` | integer | No | — | Outcome Id | | `aauserid` | integer | No | — | The aauserid value | | `aaunum` | integer | No | — | The aaunum value | | `attachmentaction_id` | integer | No | — | Attachmentaction Id | | `copytopath` | string | No | — | The copytopath value | | `_canupdate` | boolean | No | — | The canupdate value | | `atguid` | string | No | — | The atguid value | | `useThisGuid` | string | No | — | Use This Guid | | `image_upload_id` | integer | No | — | Image Upload Id | | `image_upload_key` | string | No | — | Image Upload Key | | `_enduserportalpdfprint` | boolean | No | — | The enduserportalpdfprint value | | `atthirdpartyid` | string | No | — | The atthirdpartyid value | | `atallowguid` | boolean | No | — | The atallowguid value | | `atencid` | integer | No | — | The atencid value | | `link` | string | No | — | The link value | | `atipaddress` | string | No | — | The atipaddress value | | `atimageuse` | integer | No | — | The atimageuse value | | `atcontenttype` | string | No | — | The atcontenttype value | | `anon_outcomeid` | integer | No | — | Anon Outcomeid | | `content_id` | string | No | — | Content Id | | `has_scanned` | boolean | No | — | Has Scanned | | `_warning` | string | No | — | The warning value | | `_is_new_version` | boolean | No | — | Is New Version | | `parent_name` | string | No | — | Parent Name | | `parent_desc` | string | No | — | Parent Desc | | `version_count` | integer | No | — | Version Count | | `last_updated` | string | No | — | Last Updated | | `_alreadyuploaded` | boolean | No | — | The alreadyuploaded value | | `copy_from_id` | integer | No | — | Copy From Id | | `new_external_link.elid` | integer | No | — | New External Link.elid | | `new_external_link.eltableid` | integer | No | — | New External Link.eltableid | | `new_external_link.elmoduleid` | integer | No | — | New External Link.elmoduleid | | `new_external_link.elintegrationname` | string | No | — | New External Link.elintegrationname | | `new_external_link.elhaloid` | integer | No | — | New External Link.elhaloid | | `new_external_link.elthirdpartyid` | string | No | — | New External Link.elthirdpartyid | | `new_external_link.elthirdpartydesc` | string | No | — | New External Link.elthirdpartydesc | | `new_external_link.elthirdpartytype` | string | No | — | New External Link.elthirdpartytype | | `new_external_link.elthirdpartyurl` | string | No | — | New External Link.elthirdpartyurl | | `new_external_link.elthirdpartyassignedto` | string | No | — | New External Link.elthirdpartyassignedto | | `new_external_link.elthirdpartycount` | integer | No | — | New External Link.elthirdpartycount | | `new_external_link.elisprimary` | boolean | No | — | New External Link.elisprimary | | `new_external_link.halo_desc` | string | No | — | New External Link.halo Desc | | `new_external_link.halo_second_id` | integer | No | — | New External Link.halo Second Id | | `new_external_link.halo_second_desc` | string | No | — | New External Link.halo Second Desc | | `new_external_link.extra_match_field` | string | No | — | New External Link.extra Match Field | | `new_external_link.eldetailsid` | integer | No | — | New External Link.eldetailsid | | `new_external_link.third_party_secondary_id` | string | No | — | New External Link.third Party Secondary Id | | `new_external_link._warning` | string | No | — | New External Link. Warning | | `new_external_link.elthirdpartystatus` | string | No | — | New External Link.elthirdpartystatus | | `new_external_link.elthirdpartypriority` | string | No | — | New External Link.elthirdpartypriority | | `new_external_link._match` | boolean | No | — | New External Link. Match | | `new_external_link.populate_url` | boolean | No | — | New External Link.populate Url | | `new_external_link.eldatecreated` | string | No | — | New External Link.eldatecreated | | `new_external_link.eldateupdated` | string | No | — | New External Link.eldateupdated | | `new_external_link.elsubscriptionid` | string | No | — | New External Link.elsubscriptionid | | `new_external_link.elsubscriptionkey` | string | No | — | New External Link.elsubscriptionkey | | `new_external_link.new_subscription_key` | string | No | — | New External Link.new Subscription Key | | `new_external_link.elsubscriptionexpiry` | string | No | — | New External Link.elsubscriptionexpiry | | `new_external_link._webhookaction` | integer | No | — | New External Link. Webhookaction | | `new_external_link.elrevisions` | integer | No | — | New External Link.elrevisions | | `new_external_link.eldontmoveexistingassets` | boolean | No | — | New External Link.eldontmoveexistingassets | | `new_external_link.chat_message_count` | integer | No | — | New External Link.chat Message Count | | `new_external_link.elthirdpartyadditionalid` | string | No | — | New External Link.elthirdpartyadditionalid | | `new_external_link.eldescription` | string | No | — | New External Link.eldescription | | `new_external_link.update_existing_link` | boolean | No | — | New External Link.update Existing Link | | `new_external_link.filters` | object\[] | No | — | New External Link.filters | | `new_external_link.elparentid` | integer | No | — | New External Link.elparentid | | `new_external_link.child_links` | object\[] | No | — | New External Link.child Links | | `new_external_link.elurlforlinkedentity` | string | No | — | New External Link.elurlforlinkedentity | | `new_external_link.elurlforlinkedentitycaption` | string | No | — | New External Link.elurlforlinkedentitycaption | | `new_external_link.eliconforlinkedentity` | string | No | — | New External Link.eliconforlinkedentity | | `_match_thirdparty_id` | string | No | — | Match Thirdparty Id | | `_match_additional_id` | string | No | — | Match Additional Id | | `_match_integration_id` | integer | No | — | Match Integration Id | | `_match_integration_name` | string | No | — | Match Integration Name | | `import_details_id` | integer | No | — | Import Details Id | | `external_links` | object\[] | No | — | External Links | | `access_control` | object\[] | No | — | Access Control | | `_start_transcription` | boolean | No | — | Start Transcription | | `_transcription_started` | boolean | No | — | Transcription Started | | `_transcription_is_new_action` | boolean | No | — | Transcription Is New Action | | `atid` | integer | No | — | The atid value | | `atfilename` | string | No | — | The atfilename value | | `atdatecreated` | string | No | — | The atdatecreated value | | `atnote` | string | No | — | The atnote value | | `atfilesize` | integer | No | — | The atfilesize value | | `attype` | integer | No | — | The attype value | | `atuniqueid` | integer | No | — | The atuniqueid value | | `atdesc` | string | No | — | The atdesc value | | `atshowforusers` | boolean | No | — | The atshowforusers value | | `atisimage` | boolean | No | — | The atisimage value | | `aashowforusers` | boolean | No | — | The aashowforusers value | | `aashowforchildren` | boolean | No | — | The aashowforchildren value | | `aashowforrelated` | boolean | No | — | The aashowforrelated value | | `atblob_base64` | string | No | — | Atblob Base64 | | `download_url` | string | No | — | Download Url | | `third_party_token` | string | No | — | Third Party Token | | `third_party_id` | string | No | — | Third Party Id | | `already_posted` | boolean | No | — | Already Posted | | `atlastupdated` | string | No | — | The atlastupdated value | | `faultid` | integer | No | — | The faultid value | | `_isimport` | boolean | No | — | The isimport value | | `_importtype` | string | No | — | The importtype value | | `atkey` | string | No | — | The atkey value | | `s3url` | string | No | — | The s3url value | | `atlink` | string | No | — | The atlink value | | `child_count` | integer | No | — | Child Count | | `atparentid` | integer | No | — | The atparentid value | | `atlinkedversionid` | integer | No | — | The atlinkedversionid value | | `atallowanonupload` | boolean | No | — | The atallowanonupload value | | `tickettype_id` | integer | No | — | Tickettype Id | | `tickettype_guid` | string | No | — | Tickettype Guid | | `validate_guid` | string | No | — | Validate Guid | | `date_created_override` | string | No | — | Date Created Override | | `import_parentid` | string | No | — | Import Parentid | | `folder_hierarchy` | string | No | — | Folder Hierarchy | | `access_control_level` | integer | No | — | Access Control Level | | `is_s3` | boolean | No | — | Is S3 | | `file` | string | No | — | The file value | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "atblob": { "type": "string", "description": "The atblob value" }, "file_stream.CanRead": { "type": "boolean", "description": "File Stream.can Read" }, "file_stream.CanSeek": { "type": "boolean", "description": "File Stream.can Seek" }, "file_stream.CanWrite": { "type": "boolean", "description": "File Stream.can Write" }, "file_stream.Capacity": { "type": "integer", "description": "File Stream.capacity" }, "file_stream.Length": { "type": "integer", "description": "File Stream.length" }, "file_stream.Position": { "type": "integer", "description": "File Stream.position" }, "file_stream.CanTimeout": { "type": "boolean", "description": "File Stream.can Timeout" }, "file_stream.ReadTimeout": { "type": "integer", "description": "File Stream.read Timeout" }, "file_stream.WriteTimeout": { "type": "integer", "description": "File Stream.write Timeout" }, "ticket_id": { "type": "integer", "description": "Ticket Id" }, "action_id": { "type": "integer", "description": "Action Id" }, "outcome_id": { "type": "integer", "description": "Outcome Id" }, "aauserid": { "type": "integer", "description": "The aauserid value" }, "aaunum": { "type": "integer", "description": "The aaunum value" }, "attachmentaction_id": { "type": "integer", "description": "Attachmentaction Id" }, "copytopath": { "type": "string", "description": "The copytopath value" }, "_canupdate": { "type": "boolean", "description": "The canupdate value" }, "atguid": { "type": "string", "description": "The atguid value" }, "useThisGuid": { "type": "string", "description": "Use This Guid" }, "image_upload_id": { "type": "integer", "description": "Image Upload Id" }, "image_upload_key": { "type": "string", "description": "Image Upload Key" }, "_enduserportalpdfprint": { "type": "boolean", "description": "The enduserportalpdfprint value" }, "atthirdpartyid": { "type": "string", "description": "The atthirdpartyid value" }, "atallowguid": { "type": "boolean", "description": "The atallowguid value" }, "atencid": { "type": "integer", "description": "The atencid value" }, "link": { "type": "string", "description": "The link value" }, "atipaddress": { "type": "string", "description": "The atipaddress value" }, "atimageuse": { "type": "integer", "description": "The atimageuse value" }, "atcontenttype": { "type": "string", "description": "The atcontenttype value" }, "anon_outcomeid": { "type": "integer", "description": "Anon Outcomeid" }, "content_id": { "type": "string", "description": "Content Id" }, "has_scanned": { "type": "boolean", "description": "Has Scanned" }, "_warning": { "type": "string", "description": "The warning value" }, "_is_new_version": { "type": "boolean", "description": "Is New Version" }, "parent_name": { "type": "string", "description": "Parent Name" }, "parent_desc": { "type": "string", "description": "Parent Desc" }, "version_count": { "type": "integer", "description": "Version Count" }, "last_updated": { "type": "string", "description": "Last Updated" }, "_alreadyuploaded": { "type": "boolean", "description": "The alreadyuploaded value" }, "copy_from_id": { "type": "integer", "description": "Copy From Id" }, "new_external_link.elid": { "type": "integer", "description": "New External Link.elid" }, "new_external_link.eltableid": { "type": "integer", "description": "New External Link.eltableid" }, "new_external_link.elmoduleid": { "type": "integer", "description": "New External Link.elmoduleid" }, "new_external_link.elintegrationname": { "type": "string", "description": "New External Link.elintegrationname" }, "new_external_link.elhaloid": { "type": "integer", "description": "New External Link.elhaloid" }, "new_external_link.elthirdpartyid": { "type": "string", "description": "New External Link.elthirdpartyid" }, "new_external_link.elthirdpartydesc": { "type": "string", "description": "New External Link.elthirdpartydesc" }, "new_external_link.elthirdpartytype": { "type": "string", "description": "New External Link.elthirdpartytype" }, "new_external_link.elthirdpartyurl": { "type": "string", "description": "New External Link.elthirdpartyurl" }, "new_external_link.elthirdpartyassignedto": { "type": "string", "description": "New External Link.elthirdpartyassignedto" }, "new_external_link.elthirdpartycount": { "type": "integer", "description": "New External Link.elthirdpartycount" }, "new_external_link.elisprimary": { "type": "boolean", "description": "New External Link.elisprimary" }, "new_external_link.halo_desc": { "type": "string", "description": "New External Link.halo Desc" }, "new_external_link.halo_second_id": { "type": "integer", "description": "New External Link.halo Second Id" }, "new_external_link.halo_second_desc": { "type": "string", "description": "New External Link.halo Second Desc" }, "new_external_link.extra_match_field": { "type": "string", "description": "New External Link.extra Match Field" }, "new_external_link.eldetailsid": { "type": "integer", "description": "New External Link.eldetailsid" }, "new_external_link.third_party_secondary_id": { "type": "string", "description": "New External Link.third Party Secondary Id" }, "new_external_link._warning": { "type": "string", "description": "New External Link. Warning" }, "new_external_link.elthirdpartystatus": { "type": "string", "description": "New External Link.elthirdpartystatus" }, "new_external_link.elthirdpartypriority": { "type": "string", "description": "New External Link.elthirdpartypriority" }, "new_external_link._match": { "type": "boolean", "description": "New External Link. Match" }, "new_external_link.populate_url": { "type": "boolean", "description": "New External Link.populate Url" }, "new_external_link.eldatecreated": { "type": "string", "description": "New External Link.eldatecreated" }, "new_external_link.eldateupdated": { "type": "string", "description": "New External Link.eldateupdated" }, "new_external_link.elsubscriptionid": { "type": "string", "description": "New External Link.elsubscriptionid" }, "new_external_link.elsubscriptionkey": { "type": "string", "description": "New External Link.elsubscriptionkey" }, "new_external_link.new_subscription_key": { "type": "string", "description": "New External Link.new Subscription Key" }, "new_external_link.elsubscriptionexpiry": { "type": "string", "description": "New External Link.elsubscriptionexpiry" }, "new_external_link._webhookaction": { "type": "integer", "description": "New External Link. Webhookaction", "enum": [ 0, 1, 2, 3 ] }, "new_external_link.elrevisions": { "type": "integer", "description": "New External Link.elrevisions" }, "new_external_link.eldontmoveexistingassets": { "type": "boolean", "description": "New External Link.eldontmoveexistingassets" }, "new_external_link.chat_message_count": { "type": "integer", "description": "New External Link.chat Message Count" }, "new_external_link.elthirdpartyadditionalid": { "type": "string", "description": "New External Link.elthirdpartyadditionalid" }, "new_external_link.eldescription": { "type": "string", "description": "New External Link.eldescription" }, "new_external_link.update_existing_link": { "type": "boolean", "description": "New External Link.update Existing Link" }, "new_external_link.filters": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer", "format": "int32", "description": "The id value" }, "integration_id": { "type": "integer", "format": "int32", "description": "Integration Id" }, "mapping_id": { "type": "integer", "format": "int32", "description": "Mapping Id" }, "mapping_name": { "type": "string", "description": "Mapping Name" }, "filter_field": { "type": "string", "description": "Filter Field" }, "filter_type": { "type": "integer", "format": "int32", "description": "Filter Type" }, "filter_value": { "type": "string", "description": "Filter Value" }, "query_string": { "type": "string", "description": "Query String" }, "_warning": { "type": "string", "description": "The warning value" }, "details_id": { "type": "integer", "format": "int32", "description": "Details Id" }, "value_type": { "type": "integer", "format": "int32", "description": "Value Type" }, "filter_operator": { "type": "integer", "format": "int32", "description": "Filter Operator" }, "filter_type2": { "type": "integer", "format": "int32", "description": "Filter Type2" }, "apply_client_side": { "type": "boolean", "description": "Apply Client Side" }, "mapping_type": { "type": "integer", "format": "int32", "description": "Mapping Type" } } }, "description": "New External Link.filters" }, "new_external_link.elparentid": { "type": "integer", "description": "New External Link.elparentid" }, "new_external_link.child_links": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer", "format": "int32", "description": "The id value" }, "table_id": { "type": "integer", "format": "int32", "description": "Table Id" }, "module_id": { "type": "integer", "format": "int32", "description": "Module Id" }, "integration_name": { "type": "string", "description": "Integration Name" }, "halo_id": { "type": "integer", "format": "int32", "description": "Halo Id" }, "third_party_id": { "type": "string", "description": "Third Party Id" }, "third_party_desc": { "type": "string", "description": "Third Party Desc" }, "third_party_type": { "type": "string", "description": "Third Party Type" }, "third_party_url": { "type": "string", "description": "Third Party Url" }, "third_party_assigned_to": { "type": "string", "description": "Third Party Assigned To" }, "third_party_count": { "type": "integer", "format": "int64", "description": "Third Party Count" }, "primary": { "type": "boolean", "description": "The primary value" }, "halo_desc": { "type": "string", "description": "Halo Desc" }, "halo_second_id": { "type": "integer", "format": "int32", "description": "Halo Second Id" }, "halo_second_desc": { "type": "string", "description": "Halo Second Desc" }, "extra_match_field": { "type": "string", "description": "Extra Match Field" }, "details_id": { "type": "integer", "format": "int32", "description": "Details Id" }, "third_party_secondary_id": { "type": "string", "description": "Third Party Secondary Id" }, "_warning": { "type": "string", "description": "The warning value" }, "third_party_status": { "type": "string", "description": "Third Party Status" }, "third_party_priority": { "type": "string", "description": "Third Party Priority" }, "_match": { "type": "boolean", "description": "The match value" }, "populate_url": { "type": "boolean", "description": "Populate Url" }, "date_created": { "type": "string", "format": "date-time", "description": "Date Created" }, "date_updated": { "type": "string", "format": "date-time", "description": "Date Updated" }, "subscription_id": { "type": "string", "description": "Subscription Id" }, "new_subscription_key": { "type": "string", "description": "New Subscription Key" }, "subscription_expiry": { "type": "string", "format": "date-time", "description": "Subscription Expiry" }, "_webhookaction": { "type": "integer", "format": "int32", "enum": [ 0, 1, 2, 3 ], "description": "The webhookaction value" }, "revisions": { "type": "integer", "format": "int32", "description": "The revisions value" }, "dont_move_existing_assets": { "type": "boolean", "description": "Dont Move Existing Assets" }, "chat_message_count": { "type": "integer", "format": "int32", "description": "Chat Message Count" }, "third_party_additional_id": { "type": "string", "description": "Third Party Additional Id" }, "description": { "type": "string", "description": "The description value" }, "update_existing_link": { "type": "boolean", "description": "Update Existing Link" }, "filters": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "integration_id": { "type": "integer" }, "mapping_id": { "type": "integer" }, "mapping_name": { "type": "string" }, "filter_field": { "type": "string" }, "filter_type": { "type": "integer" }, "filter_value": { "type": "string" }, "query_string": { "type": "string" }, "_warning": { "type": "string" }, "details_id": { "type": "integer" }, "value_type": { "type": "integer" }, "filter_operator": { "type": "integer" }, "filter_type2": { "type": "integer" }, "apply_client_side": { "type": "boolean" }, "mapping_type": { "type": "integer" } } }, "description": "The filters value" }, "parent_id": { "type": "integer", "format": "int32", "description": "Parent Id" }, "child_links": { "type": "array", "items": { "type": "object" }, "description": "Child Links" }, "url_for_linked_entity": { "type": "string", "description": "Url For Linked Entity" }, "url_for_linked_entity_caption": { "type": "string", "description": "Url For Linked Entity Caption" }, "icon_for_linked_entity_caption": { "type": "string", "description": "Icon For Linked Entity Caption" } } }, "description": "New External Link.child Links" }, "new_external_link.elurlforlinkedentity": { "type": "string", "description": "New External Link.elurlforlinkedentity" }, "new_external_link.elurlforlinkedentitycaption": { "type": "string", "description": "New External Link.elurlforlinkedentitycaption" }, "new_external_link.eliconforlinkedentity": { "type": "string", "description": "New External Link.eliconforlinkedentity" }, "_match_thirdparty_id": { "type": "string", "description": "Match Thirdparty Id" }, "_match_additional_id": { "type": "string", "description": "Match Additional Id" }, "_match_integration_id": { "type": "integer", "description": "Match Integration Id" }, "_match_integration_name": { "type": "string", "description": "Match Integration Name" }, "import_details_id": { "type": "integer", "description": "Import Details Id" }, "external_links": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer", "format": "int32", "description": "The id value" }, "table_id": { "type": "integer", "format": "int32", "description": "Table Id" }, "module_id": { "type": "integer", "format": "int32", "description": "Module Id" }, "integration_name": { "type": "string", "description": "Integration Name" }, "halo_id": { "type": "integer", "format": "int32", "description": "Halo Id" }, "third_party_id": { "type": "string", "description": "Third Party Id" }, "third_party_desc": { "type": "string", "description": "Third Party Desc" }, "third_party_type": { "type": "string", "description": "Third Party Type" }, "third_party_url": { "type": "string", "description": "Third Party Url" }, "third_party_assigned_to": { "type": "string", "description": "Third Party Assigned To" }, "third_party_count": { "type": "integer", "format": "int64", "description": "Third Party Count" }, "primary": { "type": "boolean", "description": "The primary value" }, "halo_desc": { "type": "string", "description": "Halo Desc" }, "halo_second_id": { "type": "integer", "format": "int32", "description": "Halo Second Id" }, "halo_second_desc": { "type": "string", "description": "Halo Second Desc" }, "extra_match_field": { "type": "string", "description": "Extra Match Field" }, "details_id": { "type": "integer", "format": "int32", "description": "Details Id" }, "third_party_secondary_id": { "type": "string", "description": "Third Party Secondary Id" }, "_warning": { "type": "string", "description": "The warning value" }, "third_party_status": { "type": "string", "description": "Third Party Status" }, "third_party_priority": { "type": "string", "description": "Third Party Priority" }, "_match": { "type": "boolean", "description": "The match value" }, "populate_url": { "type": "boolean", "description": "Populate Url" }, "date_created": { "type": "string", "format": "date-time", "description": "Date Created" }, "date_updated": { "type": "string", "format": "date-time", "description": "Date Updated" }, "subscription_id": { "type": "string", "description": "Subscription Id" }, "new_subscription_key": { "type": "string", "description": "New Subscription Key" }, "subscription_expiry": { "type": "string", "format": "date-time", "description": "Subscription Expiry" }, "_webhookaction": { "type": "integer", "format": "int32", "enum": [ 0, 1, 2, 3 ], "description": "The webhookaction value" }, "revisions": { "type": "integer", "format": "int32", "description": "The revisions value" }, "dont_move_existing_assets": { "type": "boolean", "description": "Dont Move Existing Assets" }, "chat_message_count": { "type": "integer", "format": "int32", "description": "Chat Message Count" }, "third_party_additional_id": { "type": "string", "description": "Third Party Additional Id" }, "description": { "type": "string", "description": "The description value" }, "update_existing_link": { "type": "boolean", "description": "Update Existing Link" }, "filters": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "integration_id": { "type": "integer" }, "mapping_id": { "type": "integer" }, "mapping_name": { "type": "string" }, "filter_field": { "type": "string" }, "filter_type": { "type": "integer" }, "filter_value": { "type": "string" }, "query_string": { "type": "string" }, "_warning": { "type": "string" }, "details_id": { "type": "integer" }, "value_type": { "type": "integer" }, "filter_operator": { "type": "integer" }, "filter_type2": { "type": "integer" }, "apply_client_side": { "type": "boolean" }, "mapping_type": { "type": "integer" } } }, "description": "The filters value" }, "parent_id": { "type": "integer", "format": "int32", "description": "Parent Id" }, "child_links": { "type": "array", "items": { "type": "object" }, "description": "Child Links" }, "url_for_linked_entity": { "type": "string", "description": "Url For Linked Entity" }, "url_for_linked_entity_caption": { "type": "string", "description": "Url For Linked Entity Caption" }, "icon_for_linked_entity_caption": { "type": "string", "description": "Icon For Linked Entity Caption" } } }, "description": "External Links" }, "access_control": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer", "format": "int32", "description": "The id value" }, "entity": { "type": "string", "description": "The entity value" }, "entity_id": { "type": "integer", "format": "int32", "description": "Entity Id" }, "type": { "type": "integer", "format": "int32", "description": "The type value" }, "agent_id": { "type": "integer", "format": "int32", "description": "Agent Id" }, "user_id": { "type": "integer", "format": "int32", "description": "User Id" }, "role_id": { "type": "integer", "format": "int32", "description": "Role Id" }, "team_id": { "type": "integer", "format": "int32", "description": "Team Id" }, "team_guid": { "type": "string", "format": "uuid", "description": "Team Guid" }, "department_id": { "type": "integer", "format": "int32", "description": "Department Id" }, "department_guid": { "type": "string", "format": "uuid", "description": "Department Guid" }, "name": { "type": "string", "description": "The name value" }, "level": { "type": "integer", "format": "int32", "description": "The level value" }, "_warning": { "type": "string", "description": "The warning value" }, "entity_name": { "type": "string", "description": "Entity Name" }, "entity_text_id": { "type": "string", "description": "Entity Text Id" } } }, "description": "Access Control" }, "_start_transcription": { "type": "boolean", "description": "Start Transcription" }, "_transcription_started": { "type": "boolean", "description": "Transcription Started" }, "_transcription_is_new_action": { "type": "boolean", "description": "Transcription Is New Action" }, "atid": { "type": "integer", "description": "The atid value" }, "atfilename": { "type": "string", "description": "The atfilename value" }, "atdatecreated": { "type": "string", "description": "The atdatecreated value" }, "atnote": { "type": "string", "description": "The atnote value" }, "atfilesize": { "type": "integer", "description": "The atfilesize value" }, "attype": { "type": "integer", "description": "The attype value" }, "atuniqueid": { "type": "integer", "description": "The atuniqueid value" }, "atdesc": { "type": "string", "description": "The atdesc value" }, "atshowforusers": { "type": "boolean", "description": "The atshowforusers value" }, "atisimage": { "type": "boolean", "description": "The atisimage value" }, "aashowforusers": { "type": "boolean", "description": "The aashowforusers value" }, "aashowforchildren": { "type": "boolean", "description": "The aashowforchildren value" }, "aashowforrelated": { "type": "boolean", "description": "The aashowforrelated value" }, "atblob_base64": { "type": "string", "description": "Atblob Base64" }, "download_url": { "type": "string", "description": "Download Url" }, "third_party_token": { "type": "string", "description": "Third Party Token" }, "third_party_id": { "type": "string", "description": "Third Party Id" }, "already_posted": { "type": "boolean", "description": "Already Posted" }, "atlastupdated": { "type": "string", "description": "The atlastupdated value" }, "faultid": { "type": "integer", "description": "The faultid value" }, "_isimport": { "type": "boolean", "description": "The isimport value" }, "_importtype": { "type": "string", "description": "The importtype value" }, "atkey": { "type": "string", "description": "The atkey value" }, "s3url": { "type": "string", "description": "The s3url value" }, "atlink": { "type": "string", "description": "The atlink value" }, "child_count": { "type": "integer", "description": "Child Count" }, "atparentid": { "type": "integer", "description": "The atparentid value" }, "atlinkedversionid": { "type": "integer", "description": "The atlinkedversionid value" }, "atallowanonupload": { "type": "boolean", "description": "The atallowanonupload value" }, "tickettype_id": { "type": "integer", "description": "Tickettype Id" }, "tickettype_guid": { "type": "string", "description": "Tickettype Guid" }, "validate_guid": { "type": "string", "description": "Validate Guid" }, "date_created_override": { "type": "string", "description": "Date Created Override" }, "import_parentid": { "type": "string", "description": "Import Parentid" }, "folder_hierarchy": { "type": "string", "description": "Folder Hierarchy" }, "access_control_level": { "type": "integer", "description": "Access Control Level" }, "is_s3": { "type": "boolean", "description": "Is S3" }, "file": { "type": "string", "description": "The file value" } }, "required": [ "PCID" ] } ``` *** ## haloitsm\_operations\_list\_appointment List of Appointment **Parameters:** | Parameter | Type | Required | Default | Description | | ------------------------- | ------- | -------- | ------- | ----------------------------------------------------------------------------------------- | | `advanced_search` | string | No | — | Advanced Search | | `agents` | string | No | — | (string) Comma separated list of agent IDs. Returns these agent's appointments. | | `appointmentsonly` | boolean | No | — | (bool) Only return appointments in the response. | | `assets` | string | No | — | The assets value | | `client_id` | integer | No | — | (int) Return appointments assigned to a particular client. | | `end_date` | string | No | — | (string) Return appointments with an end date greater than this value. | | `excludenonticketapptodo` | boolean | No | — | The excludenonticketapptodo value | | `excluderecurring` | boolean | No | — | (bool) Exclude recurring appointments in the response. | | `excluderecurringmaster` | boolean | No | — | (bool) Exclude recurring master appointments in the response. | | `getopenjourney` | boolean | No | — | The getopenjourney value | | `hidecompleted` | boolean | No | — | (bool) Exclude completed appointments from the response. | | `includedeleted` | boolean | No | — | (bool) Include deleted appointments in the response. | | `isrecurringchild` | boolean | No | — | (bool) Return only appointments that have a recurring child appointment in the response. | | `isrecurringmaster` | boolean | No | — | (bool) Return only appointments that have a recurring master appointment in the response. | | `locations` | string | No | — | The locations value | | `my_approvals` | boolean | No | — | My Approvals | | `order` | string | No | — | (string) The name of the field to order by first. | | `order2` | string | No | — | (string) The name of the field to order by second. | | `order3` | string | No | — | (string) The name of the field to order by third. | | `order4` | string | No | — | (string) The name of the field to order by fourth. | | `order5` | string | No | — | (string) The name of the field to order by fifth. | | `orderdesc` | boolean | No | — | (bool) Whether to order ascending or descending on first order. | | `orderdesc2` | boolean | No | — | (bool) Whether to order ascending or descending on second order. | | `orderdesc3` | boolean | No | — | (bool) Whether to order ascending or descending on third order. | | `orderdesc4` | boolean | No | — | (bool) Whether to order ascending or descending on fourth order. | | `orderdesc5` | boolean | No | — | (bool) Whether to order ascending or descending on fifth order. | | `page_no` | integer | No | — | (int) When using Pagination, the page number to return. | | `page_size` | integer | No | — | (int) When using Pagination, the size of the page. | | `pageinate` | boolean | No | — | (bool) Whether to use Pagination in the response. | | `recurringchangeonly` | boolean | No | — | The recurringchangeonly value | | `recurringmasterid` | string | No | — | (string) Return the master appointment with set id in the response. | | `search` | string | No | — | (string) Return appointments like this search string. | | `shiftsonly` | boolean | No | — | The shiftsonly value | | `showall` | boolean | No | — | (bool) Admin override to return all appointments. | | `showappointments` | string | No | — | (string) Include appointments in the response. | | `showchanges` | boolean | No | — | (bool) Include change requests in the response. | | `showholidayonce` | boolean | No | — | The showholidayonce value | | `showholidays` | boolean | No | — | (bool) Include the appointment type 'holiday' in the response. | | `showprojects` | boolean | No | — | (bool) Include projects in the response. | | `showshifts` | boolean | No | — | The showshifts value | | `start_date` | string | No | — | (string) Return appointments with a start date greater than this value. | | `statuses` | string | No | — | The statuses value | | `tasksonly` | boolean | No | — | (bool) Only return tasks in the response. | | `ticket_id` | integer | No | — | (int) Return appointments assigned to a particular ticket. | | `toplevel_id` | integer | No | — | (int) Filters by the specified top level. | | `types` | string | No | — | (string) Return appointments of these appointment types, comma seperated. | | `utcoffset` | number | No | — | (double) Adds an offset to the UTC date. | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "advanced_search": { "type": "string", "description": "Advanced Search" }, "agents": { "type": "string", "description": "(string) Comma separated list of agent IDs. Returns these agent's appointments." }, "appointmentsonly": { "type": "boolean", "description": "(bool) Only return appointments in the response." }, "assets": { "type": "string", "description": "The assets value" }, "client_id": { "type": "integer", "description": "(int) Return appointments assigned to a particular client." }, "end_date": { "type": "string", "description": "(string) Return appointments with an end date greater than this value." }, "excludenonticketapptodo": { "type": "boolean", "description": "The excludenonticketapptodo value" }, "excluderecurring": { "type": "boolean", "description": "(bool) Exclude recurring appointments in the response." }, "excluderecurringmaster": { "type": "boolean", "description": "(bool) Exclude recurring master appointments in the response." }, "getopenjourney": { "type": "boolean", "description": "The getopenjourney value" }, "hidecompleted": { "type": "boolean", "description": "(bool) Exclude completed appointments from the response." }, "includedeleted": { "type": "boolean", "description": "(bool) Include deleted appointments in the response." }, "isrecurringchild": { "type": "boolean", "description": "(bool) Return only appointments that have a recurring child appointment in the response." }, "isrecurringmaster": { "type": "boolean", "description": "(bool) Return only appointments that have a recurring master appointment in the response." }, "locations": { "type": "string", "description": "The locations value" }, "my_approvals": { "type": "boolean", "description": "My Approvals" }, "order": { "type": "string", "description": "(string) The name of the field to order by first." }, "order2": { "type": "string", "description": "(string) The name of the field to order by second." }, "order3": { "type": "string", "description": "(string) The name of the field to order by third." }, "order4": { "type": "string", "description": "(string) The name of the field to order by fourth." }, "order5": { "type": "string", "description": "(string) The name of the field to order by fifth." }, "orderdesc": { "type": "boolean", "description": "(bool) Whether to order ascending or descending on first order." }, "orderdesc2": { "type": "boolean", "description": "(bool) Whether to order ascending or descending on second order." }, "orderdesc3": { "type": "boolean", "description": "(bool) Whether to order ascending or descending on third order." }, "orderdesc4": { "type": "boolean", "description": "(bool) Whether to order ascending or descending on fourth order." }, "orderdesc5": { "type": "boolean", "description": "(bool) Whether to order ascending or descending on fifth order." }, "page_no": { "type": "integer", "description": "(int) When using Pagination, the page number to return." }, "page_size": { "type": "integer", "description": "(int) When using Pagination, the size of the page." }, "pageinate": { "type": "boolean", "description": "(bool) Whether to use Pagination in the response." }, "recurringchangeonly": { "type": "boolean", "description": "The recurringchangeonly value" }, "recurringmasterid": { "type": "string", "description": "(string) Return the master appointment with set id in the response." }, "search": { "type": "string", "description": "(string) Return appointments like this search string." }, "shiftsonly": { "type": "boolean", "description": "The shiftsonly value" }, "showall": { "type": "boolean", "description": "(bool) Admin override to return all appointments." }, "showappointments": { "type": "string", "description": "(string) Include appointments in the response." }, "showchanges": { "type": "boolean", "description": "(bool) Include change requests in the response." }, "showholidayonce": { "type": "boolean", "description": "The showholidayonce value" }, "showholidays": { "type": "boolean", "description": "(bool) Include the appointment type 'holiday' in the response." }, "showprojects": { "type": "boolean", "description": "(bool) Include projects in the response." }, "showshifts": { "type": "boolean", "description": "The showshifts value" }, "start_date": { "type": "string", "description": "(string) Return appointments with a start date greater than this value." }, "statuses": { "type": "string", "description": "The statuses value" }, "tasksonly": { "type": "boolean", "description": "(bool) Only return tasks in the response." }, "ticket_id": { "type": "integer", "description": "(int) Return appointments assigned to a particular ticket." }, "toplevel_id": { "type": "integer", "description": "(int) Filters by the specified top level." }, "types": { "type": "string", "description": "(string) Return appointments of these appointment types, comma seperated." }, "utcoffset": { "type": "number", "description": "(double) Adds an offset to the UTC date." } }, "required": [ "PCID" ] } ``` *** ## haloitsm\_operations\_list\_appointment\_booking GET /Appointment/Booking ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" } }, "required": [ "PCID" ] } ``` *** ## haloitsm\_operations\_list\_attachment List of Attachment **Parameters:** | Parameter | Type | Required | Default | Description | | ------------------- | ------- | -------- | ------- | ----------------------------------------------------------------------------- | | `action_id` | integer | No | — | (int) Returns attachments from the action ID specified (requires ticket\_id). | | `domotzagents` | boolean | No | — | The domotzagents value | | `filetype` | string | No | — | (string) Returns attachments of the specified file type. | | `idonly` | boolean | No | — | The idonly value | | `isxlsimport` | boolean | No | — | The isxlsimport value | | `one_attachment_id` | integer | No | — | One Attachment Id | | `order` | string | No | — | The order value | | `order2` | string | No | — | The order2 value | | `order3` | string | No | — | The order3 value | | `order4` | string | No | — | The order4 value | | `order5` | string | No | — | The order5 value | | `orderdesc` | boolean | No | — | The orderdesc value | | `orderdesc2` | boolean | No | — | The orderdesc2 value | | `orderdesc3` | boolean | No | — | The orderdesc3 value | | `orderdesc4` | boolean | No | — | The orderdesc4 value | | `orderdesc5` | boolean | No | — | The orderdesc5 value | | `portal` | integer | No | — | The portal value | | `ticket_id` | integer | No | — | (int) Returns attachments from the ticket ID specified. | | `token` | string | No | — | The token value | | `type` | integer | No | — | (int) Returns attachments of the specified type. | | `unique_id` | integer | No | — | (int) Returns an attachment with the unique ID specified. | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "action_id": { "type": "integer", "description": "(int) Returns attachments from the action ID specified (requires ticket_id)." }, "domotzagents": { "type": "boolean", "description": "The domotzagents value" }, "filetype": { "type": "string", "description": "(string) Returns attachments of the specified file type." }, "idonly": { "type": "boolean", "description": "The idonly value" }, "isxlsimport": { "type": "boolean", "description": "The isxlsimport value" }, "one_attachment_id": { "type": "integer", "description": "One Attachment Id" }, "order": { "type": "string", "description": "The order value" }, "order2": { "type": "string", "description": "The order2 value" }, "order3": { "type": "string", "description": "The order3 value" }, "order4": { "type": "string", "description": "The order4 value" }, "order5": { "type": "string", "description": "The order5 value" }, "orderdesc": { "type": "boolean", "description": "The orderdesc value" }, "orderdesc2": { "type": "boolean", "description": "The orderdesc2 value" }, "orderdesc3": { "type": "boolean", "description": "The orderdesc3 value" }, "orderdesc4": { "type": "boolean", "description": "The orderdesc4 value" }, "orderdesc5": { "type": "boolean", "description": "The orderdesc5 value" }, "portal": { "type": "integer", "description": "The portal value" }, "ticket_id": { "type": "integer", "description": "(int) Returns attachments from the ticket ID specified." }, "token": { "type": "string", "description": "The token value" }, "type": { "type": "integer", "description": "(int) Returns attachments of the specified type." }, "unique_id": { "type": "integer", "description": "(int) Returns an attachment with the unique ID specified." } }, "required": [ "PCID" ] } ``` *** ## haloitsm\_operations\_list\_attachment\_image GET /Attachment/image **Parameters:** | Parameter | Type | Required | Default | Description | | --------- | ------ | -------- | ------- | --------------- | | `token` | string | No | — | The token value | | `nonce` | string | No | — | The nonce value | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "token": { "type": "string", "description": "The token value" }, "nonce": { "type": "string", "description": "The nonce value" } }, "required": [ "PCID" ] } ``` *** ## haloitsm\_operations\_list\_projects List of Faults **Parameters:** | Parameter | Type | Required | Default | Description | | ---------------------------- | ------- | -------- | ------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | `advanced_search` | string | No | — | Advanced Search | | `agent` | string | No | — | (array of int) Returns tickets based on Agent ID's in the array. | | `agent_id` | integer | No | — | (int) Filters by the specified agent. | | `alerttype` | string | No | — | (string) Includes fninjaalertid field in the response - 'ninjarmm' to use. | | `asset_id` | integer | No | — | (int) Filters by the specified asset. | | `awaitinginput` | string | No | — | The awaitinginput value | | `billableonly` | boolean | No | — | The billableonly value | | `billing_date` | string | No | — | (string) Filter on billing date. | | `billing_type` | string | No | — | (string) Filter on billing type. | | `billingcontractid` | integer | No | — | The billingcontractid value | | `calendar_enddate` | string | No | — | (string) Specifies the calendar search parameter in which actions will have occured before this date. | | `calendar_startdate` | string | No | — | (string) Specifies the calendar search parameter in which actions will have occured after this date. | | `category_1` | string | No | — | (array of int) Returns tickets based on category 1 ID's in the array. | | `category_2` | string | No | — | (array of int) Returns tickets based on category 2 ID's in the array. | | `category_3` | string | No | — | (array of int) Returns tickets based on category 3 ID's in the array. | | `category_4` | string | No | — | (array of int) Returns tickets based on category 4 ID's in the array. | | `cf_display_values_only` | boolean | No | — | When set to true, this uses a more performant method to query custom fields stored in rows, but only the display values of custom fields will be returned (not ids of single selects) and values will be limited to the first 1000 characters. | | `checkmyticketsonly` | boolean | No | — | The checkmyticketsonly value | | `client_id` | integer | No | — | (int) Filters by the specified client. | | `client_ids` | string | No | — | (array of int) Returns tickets based on client ID's in the array. | | `client_ref` | string | No | — | Client Ref | | `closed_only` | boolean | No | — | (bool) Returns only closed tickets in the response. | | `columns_id` | integer | No | — | (int) The column profile ID. | | `contract_id` | integer | No | — | (int) Filters by the specified contract. | | `contract_period` | integer | No | — | (int) Filters by the specified contract period. | | `count` | integer | No | — | (int) Number of Tickets to return in the response. | | `datesearch` | string | No | — | (string) The date field to search against. Examples: Date Opened - 'dateoccured', Date Closed - 'datecleared'. | | `debug` | boolean | No | — | The debug value | | `default_columns` | boolean | No | — | (bool) Include only the default columns in the response. | | `deleted` | boolean | No | — | The deleted value | | `domain` | string | No | — | (string) Filter on tickets areas - 'reqs' = (not projects not oppportunities) or (projects not opportunities) - 'opps' = opportunities - 'prjs' = projects. | | `enddate` | string | No | — | (string) For use with the datesearch parameter. | | `enddatetime` | boolean | No | — | (bool) Include project end date and time details in the response. | | `excludeslacalcs` | boolean | No | — | (bool) Exclude sla calculation details in the response. | | `excludethese` | string | No | — | (array of int) Returns tickets based on the exclusion of these fault ID's in the array. | | `excludetickettypeallowall` | boolean | No | — | (bool) Exclude ticket type allow all details in the response. | | `extraportalfilter` | string | No | — | (string) Filter on the extraportalfilter field - 'MyTicketsOnly' for my tickets - 'MyClientTickets' for my client tickets. | | `facebook_id` | string | No | — | (string) Filters by the specified facebook ID. | | `fetchgrandchildren` | boolean | No | — | The fetchgrandchildren value | | `flagged` | string | No | — | (array of int) Returns tickets based on flagged ticket ID's in the array. | | `followedandagents` | string | No | — | (array of int) Returns tickets based on agent and follower ID's in the array. | | `ignoremilestonerestriction` | boolean | No | — | The ignoremilestonerestriction value | | `includeaccountmanager` | boolean | No | — | (bool) Include account manager details in the response. | | `includeagent` | boolean | No | — | (bool) Include agent details in the response. | | `includeallopen` | boolean | No | — | The includeallopen value | | `includeappointmentid` | boolean | No | — | (bool) Include appointment ID in the response. | | `includeapproval` | string | No | — | (array of int) Filter on approval tickets in the array. 1 = approval - 0 = not approval | | `includeassetkeyfield` | boolean | No | — | (bool) Include asset key field in the response. | | `includeassettype` | boolean | No | — | (bool) Include asset type details in the response. | | `includebreached` | string | No | — | (array of int) Returns tickets based on breached ticket ID's in the array. | | `includebudgettype` | boolean | No | — | (bool) Include budget type details in the response. | | `includechildids` | boolean | No | — | (bool) Include child ticket IDs in the response. | | `includechildread` | boolean | No | — | (bool) Include child tickets that have been read details in the response. | | `includechildren` | string | No | — | (array of int) Filter on child tickets in the array. 0 = No children and not a child - 1 = Has children - 2 = is a child | | `includeclosed` | string | No | — | (array of int) Filter on closed in the array - 1 = Closed - 0 = Not Closed. | | `includecolumns` | boolean | No | — | (bool) Include column details in the response. | | `includecompleted` | boolean | No | — | The includecompleted value | | `includecontract` | boolean | No | — | (bool) Include contract details in the response. | | `includecountryregion` | boolean | No | — | The includecountryregion value | | `includefirstname` | boolean | No | — | (bool) Include first name of user details in the response. | | `include_custom_fields` | string | No | — | (string) Comma separated list of Custom Field IDs to include in the response. | | `includefollowedonly` | string | No | — | (array of int) Returns tickets based on follower ID's in the array. | | `includehold` | string | No | — | (array of int) Returns tickets based on on-hold ticket ID's in the array. | | `includeinactivetechs` | string | No | — | (array of int) Returns tickets based on inactive tech ID's in the array. | | `includeinactiveusers` | string | No | — | (array of int) Filter on inactive users in the array - 1 = inactive - 0 = active. | | `includeitilname` | boolean | No | — | (bool) Include ITIL name details in the response. | | `includelastaction` | boolean | No | — | (bool) Include the last action in the response (Note: only returned if one ticket result is returned). | | `includelastincomingemail` | boolean | No | — | (bool) Include last incoming email details in the response. | | `includelastname` | boolean | No | — | (bool) Include last name of user details in the response. | | `includelastnote` | boolean | No | — | (bool) Include last note details in the response. | | `includelocked` | boolean | No | — | The includelocked value | | `includemailbox` | boolean | No | — | (bool) Include email box details in the response. | | `includemailid` | boolean | No | — | The includemailid value | | `includemyuseronly` | string | No | — | (array of int) Returns tickets based on my user ID in the array. | | `includenextactivitydate` | boolean | No | — | (bool) Include nextactivitydate in the response. | | `includenextappointmenttype` | boolean | No | — | (bool) Include next appointment type details in the response. | | `includeparentsubject` | boolean | No | — | The includeparentsubject value | | `includeprojects` | string | No | — | (array of int) Filter on projects in the array - 1 = Opportunities not Projects - 2 = Projects not Opportunities - 0 = Neither. | | `includeread` | string | No | — | (array of int) Returns tickets based on read ticket ID's in the array. | | `includerelatedservices` | boolean | No | — | (bool) Include related services in the response. | | `includerelease1` | boolean | No | — | (bool) Include release 1 details in the response. | | `includerelease2` | boolean | No | — | (bool) Include release 2 details in the response. | | `includerelease3` | boolean | No | — | (bool) Include release 3 details in the response. | | `includeservicecategory` | boolean | No | — | (bool) Include service category in the response. | | `includeslaactiondate` | boolean | No | — | (bool) Include the SLA action date in the response. | | `includeslatimer` | boolean | No | — | (bool) Include SLA timer in the response. | | `includestatus` | boolean | No | — | (bool) Include status details in the response. | | `includesubmittedonly` | string | No | — | (array of int) Returns tickets based on agent submitted ID's in the array. | | `includesupplier` | boolean | No | — | (bool) Include supplier details in the response. | | `includetickettype` | boolean | No | — | (bool) Include ticket type details in the response. | | `includetimetaken` | boolean | No | — | (bool) Include time taken in the response. | | `includetoplevel` | boolean | No | — | (bool) Include top level details in the response. | | `includeviewing` | boolean | No | — | (bool) Include tickets currently being viewed details in the response. | | `includeworkflowstage` | boolean | No | — | (bool) Include workflow stage details in the response. | | `includeworkflowstagenumber` | boolean | No | — | (bool) Include workflow stage number in the response. | | `includuserdepartments` | boolean | No | — | The includuserdepartments value | | `inlcludeopenchildcount` | boolean | No | — | (bool) Include open child ticket count in the response. | | `invlucebranch` | boolean | No | — | The invlucebranch value | | `ismilestone` | boolean | No | — | The ismilestone value | | `isorion` | boolean | No | — | (bool) Include integration orion details in the response. | | `isquicktimesearch` | boolean | No | — | (bool) Returns only quick time tickets in the response. | | `isscom` | boolean | No | — | (bool) Include integration scom details in the response. | | `isteams` | boolean | No | — | (bool) Returns only teams tickets in the response. | | `iszapier` | boolean | No | — | (bool) Returns a single ticket based on permissions in the response. | | `itil_requesttype` | string | No | — | (array of int) Returns tickets based on ITIL request type ID's in the array. | | `itil_requesttype_id` | integer | No | — | (int) Filters by the specified ITIL ticket type. | | `kanbanviewontheagentapp` | boolean | No | — | (bool) Include agent app kanban view in the response. | | `kanbanviewontheportal` | boolean | No | — | (bool) Include portal kanban view in the response. | | `lastupdatefromdate` | boolean | No | — | The lastupdatefromdate value | | `lastupdatetodate` | boolean | No | — | The lastupdatetodate value | | `list_id` | integer | No | — | (int) Filters by the specified list. | | `milestone_id` | integer | No | — | Milestone Id | | `mine` | boolean | No | — | (bool) Include only the tickets that belong to yourself in the response. | | `nochargeonly` | boolean | No | — | The nochargeonly value | | `notime` | boolean | No | — | The notime value | | `onlytime` | boolean | No | — | The onlytime value | | `open_only` | boolean | No | — | (bool) Returns only open tickets in the response. | | `order` | string | No | — | (string) The name of the field to order by first. | | `order2` | string | No | — | (string) The name of the field to order by second. | | `order3` | string | No | — | (string) The name of the field to order by third. | | `order4` | string | No | — | (string) The name of the field to order by fourth. | | `order5` | string | No | — | (string) The name of the field to order by fifth. | | `orderdesc` | boolean | No | — | (bool) Whether to order ascending or descending on first order. | | `orderdesc2` | boolean | No | — | (bool) Whether to order ascending or descending on second order. | | `orderdesc3` | boolean | No | — | (bool) Whether to order ascending or descending on third order. | | `orderdesc4` | boolean | No | — | (bool) Whether to order ascending or descending on fourth order. | | `orderdesc5` | boolean | No | — | (bool) Whether to order ascending or descending on fifth order. | | `orion_type` | integer | No | — | (bool) Filters by the orion type. | | `page_no` | integer | No | — | (int) When using Pagination, the page number to return. | | `page_size` | integer | No | — | (int) When using Pagination, the size of the page. Maximum size: 100 | | `pageinate` | boolean | No | — | (bool) Whether to use Pagination in the response. | | `parent_id` | integer | No | — | (int) Filters by the specified parent. | | `pending_review` | boolean | No | — | (bool) Filter on pending review. | | `per_action` | boolean | No | — | (bool) Whether to calculate billing per action. | | `prepayorcontractonly` | boolean | No | — | The prepayorcontractonly value | | `priority` | string | No | — | (array of int) Returns tickets based on priority ID's in the array. | | `product` | string | No | — | (array of int) Returns tickets based on product ID's in the array. | | `project_ids` | string | No | — | Project Ids | | `ready_for_invoicing` | boolean | No | — | (bool) Filter on ready for invoicing. | | `related_id` | integer | No | — | (int) Filters by the specified related ticket. | | `release_id` | integer | No | — | (int) Filters by the specified release. | | `requesttype` | string | No | — | (array of int) Returns tickets based on request type ID's in the array. | | `requesttype_id` | integer | No | — | (int) Filters by the specified request type. | | `requesttypegroup` | string | No | — | (array of int) Returns tickets based on request type group ID's in the array. | | `search` | string | No | — | (string) Filters response based on the search string. | | `search_details` | string | No | — | (string) Returns tickets based on the details matching the search. | | `search_id` | string | No | — | (string) Returns tickets based on ids matching the search. | | `search_inventory_number` | string | No | — | (string) Returns tickets based on an asset tag matching the search. | | `search_oppcompanyname` | string | No | — | (string) Returns tickets based on the opportunity company name matching the search. | | `search_oppcontactname` | string | No | — | (string) Returns tickets based on the opportunity contact name matching the search. | | `search_oppemailaddress` | string | No | — | (string) Returns tickets based on the opportunity email addresss matching the search. | | `search_release1` | string | No | — | (string) Returns tickets based on release 1 matching the search. | | `search_release2` | string | No | — | (string) Returns tickets based on release 2 matching the search. | | `search_release3` | string | No | — | (string) Returns tickets based on release 3 matching the search. | | `search_releasenote` | string | No | — | (string) Returns tickets based on the release note matching the search. | | `search_reportedby` | string | No | — | (string) Returns tickets based on the reportedby field matching the search. | | `search_summary` | string | No | — | (string) Returns tickets based on the summary matching the search. | | `search_supplier_reference` | string | No | — | (string) Returns tickets based on the supplier reference matching the search. | | `search_user_name` | string | No | — | (string) Returns tickets based on users matching the search. | | `search_version` | string | No | — | (string) Returns tickets based on the software version matching the search. | | `searchactions` | boolean | No | — | (bool) Whether to search actions when using search. | | `searchthisticketid` | integer | No | — | (int) Filters by the specified ticket. | | `service_id` | integer | No | — | (int) Filters by the specified service. | | `showonroadmap` | string | No | — | (array of int) Filter on roadmap visibility in the array - 1 = visible - 0 = Not visible. | | `third_party_id` | integer | No | — | (string) Returns tickets based on the Third Party ID. | | `third_party_id_string` | string | No | — | (string) Returns tickets based on the Third Party ID String. | | `site_id` | integer | No | — | (int) Filters by the specified site. | | `sitepostcode` | boolean | No | — | (bool) Include site postcode details in the response. | | `sla` | string | No | — | (array of int) Returns tickets based on SLA ID's in the array. | | `sprint_for_tickettype_id` | integer | No | — | Sprint For Tickettype Id | | `sprints` | boolean | No | — | (bool) Returns only sprint tickets in the response. | | `startandendset` | boolean | No | — | (bool) Filter on tickets that have a project start and end date set. | | `startdate` | string | No | — | (string) For use with the datesearch parameter. | | `startdatetime` | boolean | No | — | (bool) Include project start date and time details in the response. | | `status` | string | No | — | (array of int) Returns tickets based on Status ID's in the array. | | `status_id` | integer | No | — | (int) Filters by the specified status. | | `submittedandagents` | string | No | — | (array of int) Returns tickets based on agent and agent submitted ID's in the array. | | `supplier_id` | integer | No | — | (int) Filters by the specified supplier. | | `supplier_status` | string | No | — | (array of int) Returns tickets based on supplier status ID's in the array. | | `team` | string | No | — | (array of int) Returns tickets based on Team ID's in the array. | | `team_name` | string | No | — | (string) Include teame name details in the response. | | `ticketarea_id` | integer | No | — | (int) Will return tickets in this ticket area in the response. | | `ticketcontract_id` | integer | No | — | (int) Filters by the specified ticket contract. | | `ticketidonly` | boolean | No | — | (bool) Returns only the ID fields (Ticket ID, SLA ID, Status ID, Client ID and Name and Lastincomingemail date) of the Tickets (Not compatible with Pagination). | | `ticketids` | string | No | — | (string) Returns only the tickets specified in the response. | | `ticketlinktype` | integer | No | — | The ticketlinktype value | | `toplevel_id` | integer | No | — | (int) Filters by the specified top level. | | `unlinked_only` | boolean | No | — | (bool) Returns only unlinked tickets in the response. | | `user_id` | integer | No | — | (int) Filters by the specified user. | | `username` | string | No | — | (string) Filters by the specified username. | | `utcoffset` | number | No | — | (double) Adds an offset to the UTC date. | | `view_id` | integer | No | — | (int) The ID of the filter profile to filter by. | | `withattachments` | boolean | No | — | (bool) Returns only tickets with 1 or more attachment. | | `filetype_filter` | string | No | — | Use this to filter Tickets that contain an attachment with the specified attachment file type | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "advanced_search": { "type": "string", "description": "Advanced Search" }, "agent": { "type": "string", "description": "(array of int) Returns tickets based on Agent ID's in the array." }, "agent_id": { "type": "integer", "description": "(int) Filters by the specified agent." }, "alerttype": { "type": "string", "description": "(string) Includes fninjaalertid field in the response - 'ninjarmm' to use." }, "asset_id": { "type": "integer", "description": "(int) Filters by the specified asset." }, "awaitinginput": { "type": "string", "description": "The awaitinginput value" }, "billableonly": { "type": "boolean", "description": "The billableonly value" }, "billing_date": { "type": "string", "description": "(string) Filter on billing date." }, "billing_type": { "type": "string", "description": "(string) Filter on billing type." }, "billingcontractid": { "type": "integer", "description": "The billingcontractid value" }, "calendar_enddate": { "type": "string", "description": "(string) Specifies the calendar search parameter in which actions will have occured before this date." }, "calendar_startdate": { "type": "string", "description": "(string) Specifies the calendar search parameter in which actions will have occured after this date." }, "category_1": { "type": "string", "description": "(array of int) Returns tickets based on category 1 ID's in the array." }, "category_2": { "type": "string", "description": "(array of int) Returns tickets based on category 2 ID's in the array." }, "category_3": { "type": "string", "description": "(array of int) Returns tickets based on category 3 ID's in the array." }, "category_4": { "type": "string", "description": "(array of int) Returns tickets based on category 4 ID's in the array." }, "cf_display_values_only": { "type": "boolean", "description": "When set to true, this uses a more performant method to query custom fields stored in rows, but only the display values of custom fields will be returned (not ids of single selects) and values will be limited to the first 1000 characters." }, "checkmyticketsonly": { "type": "boolean", "description": "The checkmyticketsonly value" }, "client_id": { "type": "integer", "description": "(int) Filters by the specified client." }, "client_ids": { "type": "string", "description": "(array of int) Returns tickets based on client ID's in the array." }, "client_ref": { "type": "string", "description": "Client Ref" }, "closed_only": { "type": "boolean", "description": "(bool) Returns only closed tickets in the response." }, "columns_id": { "type": "integer", "description": "(int) The column profile ID." }, "contract_id": { "type": "integer", "description": "(int) Filters by the specified contract." }, "contract_period": { "type": "integer", "description": "(int) Filters by the specified contract period." }, "count": { "type": "integer", "description": "(int) Number of Tickets to return in the response." }, "datesearch": { "type": "string", "description": "(string) The date field to search against. Examples: Date Opened - 'dateoccured', Date Closed - 'datecleared'." }, "debug": { "type": "boolean", "description": "The debug value" }, "default_columns": { "type": "boolean", "description": "(bool) Include only the default columns in the response." }, "deleted": { "type": "boolean", "description": "The deleted value" }, "domain": { "type": "string", "description": "(string) Filter on tickets areas - 'reqs' = (not projects not oppportunities) or (projects not opportunities) - 'opps' = opportunities - 'prjs' = projects." }, "enddate": { "type": "string", "description": "(string) For use with the datesearch parameter." }, "enddatetime": { "type": "boolean", "description": "(bool) Include project end date and time details in the response." }, "excludeslacalcs": { "type": "boolean", "description": "(bool) Exclude sla calculation details in the response." }, "excludethese": { "type": "string", "description": "(array of int) Returns tickets based on the exclusion of these fault ID's in the array." }, "excludetickettypeallowall": { "type": "boolean", "description": "(bool) Exclude ticket type allow all details in the response." }, "extraportalfilter": { "type": "string", "description": "(string) Filter on the extraportalfilter field - 'MyTicketsOnly' for my tickets - 'MyClientTickets' for my client tickets." }, "facebook_id": { "type": "string", "description": "(string) Filters by the specified facebook ID." }, "fetchgrandchildren": { "type": "boolean", "description": "The fetchgrandchildren value" }, "flagged": { "type": "string", "description": "(array of int) Returns tickets based on flagged ticket ID's in the array." }, "followedandagents": { "type": "string", "description": "(array of int) Returns tickets based on agent and follower ID's in the array." }, "ignoremilestonerestriction": { "type": "boolean", "description": "The ignoremilestonerestriction value" }, "includeaccountmanager": { "type": "boolean", "description": "(bool) Include account manager details in the response." }, "includeagent": { "type": "boolean", "description": "(bool) Include agent details in the response." }, "includeallopen": { "type": "boolean", "description": "The includeallopen value" }, "includeappointmentid": { "type": "boolean", "description": "(bool) Include appointment ID in the response." }, "includeapproval": { "type": "string", "description": "(array of int) Filter on approval tickets in the array. 1 = approval - 0 = not approval" }, "includeassetkeyfield": { "type": "boolean", "description": "(bool) Include asset key field in the response." }, "includeassettype": { "type": "boolean", "description": "(bool) Include asset type details in the response." }, "includebreached": { "type": "string", "description": "(array of int) Returns tickets based on breached ticket ID's in the array." }, "includebudgettype": { "type": "boolean", "description": "(bool) Include budget type details in the response." }, "includechildids": { "type": "boolean", "description": "(bool) Include child ticket IDs in the response." }, "includechildread": { "type": "boolean", "description": "(bool) Include child tickets that have been read details in the response." }, "includechildren": { "type": "string", "description": "(array of int) Filter on child tickets in the array. 0 = No children and not a child - 1 = Has children - 2 = is a child" }, "includeclosed": { "type": "string", "description": "(array of int) Filter on closed in the array - 1 = Closed - 0 = Not Closed." }, "includecolumns": { "type": "boolean", "description": "(bool) Include column details in the response." }, "includecompleted": { "type": "boolean", "description": "The includecompleted value" }, "includecontract": { "type": "boolean", "description": "(bool) Include contract details in the response." }, "includecountryregion": { "type": "boolean", "description": "The includecountryregion value" }, "includefirstname": { "type": "boolean", "description": "(bool) Include first name of user details in the response." }, "include_custom_fields": { "type": "string", "description": "(string) Comma separated list of Custom Field IDs to include in the response." }, "includefollowedonly": { "type": "string", "description": "(array of int) Returns tickets based on follower ID's in the array." }, "includehold": { "type": "string", "description": "(array of int) Returns tickets based on on-hold ticket ID's in the array." }, "includeinactivetechs": { "type": "string", "description": "(array of int) Returns tickets based on inactive tech ID's in the array." }, "includeinactiveusers": { "type": "string", "description": "(array of int) Filter on inactive users in the array - 1 = inactive - 0 = active." }, "includeitilname": { "type": "boolean", "description": "(bool) Include ITIL name details in the response." }, "includelastaction": { "type": "boolean", "description": "(bool) Include the last action in the response (Note: only returned if one ticket result is returned)." }, "includelastincomingemail": { "type": "boolean", "description": "(bool) Include last incoming email details in the response." }, "includelastname": { "type": "boolean", "description": "(bool) Include last name of user details in the response." }, "includelastnote": { "type": "boolean", "description": "(bool) Include last note details in the response." }, "includelocked": { "type": "boolean", "description": "The includelocked value" }, "includemailbox": { "type": "boolean", "description": "(bool) Include email box details in the response." }, "includemailid": { "type": "boolean", "description": "The includemailid value" }, "includemyuseronly": { "type": "string", "description": "(array of int) Returns tickets based on my user ID in the array." }, "includenextactivitydate": { "type": "boolean", "description": "(bool) Include nextactivitydate in the response." }, "includenextappointmenttype": { "type": "boolean", "description": "(bool) Include next appointment type details in the response." }, "includeparentsubject": { "type": "boolean", "description": "The includeparentsubject value" }, "includeprojects": { "type": "string", "description": "(array of int) Filter on projects in the array - 1 = Opportunities not Projects - 2 = Projects not Opportunities - 0 = Neither." }, "includeread": { "type": "string", "description": "(array of int) Returns tickets based on read ticket ID's in the array." }, "includerelatedservices": { "type": "boolean", "description": "(bool) Include related services in the response." }, "includerelease1": { "type": "boolean", "description": "(bool) Include release 1 details in the response." }, "includerelease2": { "type": "boolean", "description": "(bool) Include release 2 details in the response." }, "includerelease3": { "type": "boolean", "description": "(bool) Include release 3 details in the response." }, "includeservicecategory": { "type": "boolean", "description": "(bool) Include service category in the response." }, "includeslaactiondate": { "type": "boolean", "description": "(bool) Include the SLA action date in the response." }, "includeslatimer": { "type": "boolean", "description": "(bool) Include SLA timer in the response." }, "includestatus": { "type": "boolean", "description": "(bool) Include status details in the response." }, "includesubmittedonly": { "type": "string", "description": "(array of int) Returns tickets based on agent submitted ID's in the array." }, "includesupplier": { "type": "boolean", "description": "(bool) Include supplier details in the response." }, "includetickettype": { "type": "boolean", "description": "(bool) Include ticket type details in the response." }, "includetimetaken": { "type": "boolean", "description": "(bool) Include time taken in the response." }, "includetoplevel": { "type": "boolean", "description": "(bool) Include top level details in the response." }, "includeviewing": { "type": "boolean", "description": "(bool) Include tickets currently being viewed details in the response." }, "includeworkflowstage": { "type": "boolean", "description": "(bool) Include workflow stage details in the response." }, "includeworkflowstagenumber": { "type": "boolean", "description": "(bool) Include workflow stage number in the response." }, "includuserdepartments": { "type": "boolean", "description": "The includuserdepartments value" }, "inlcludeopenchildcount": { "type": "boolean", "description": "(bool) Include open child ticket count in the response." }, "invlucebranch": { "type": "boolean", "description": "The invlucebranch value" }, "ismilestone": { "type": "boolean", "description": "The ismilestone value" }, "isorion": { "type": "boolean", "description": "(bool) Include integration orion details in the response." }, "isquicktimesearch": { "type": "boolean", "description": "(bool) Returns only quick time tickets in the response." }, "isscom": { "type": "boolean", "description": "(bool) Include integration scom details in the response." }, "isteams": { "type": "boolean", "description": "(bool) Returns only teams tickets in the response." }, "iszapier": { "type": "boolean", "description": "(bool) Returns a single ticket based on permissions in the response." }, "itil_requesttype": { "type": "string", "description": "(array of int) Returns tickets based on ITIL request type ID's in the array." }, "itil_requesttype_id": { "type": "integer", "description": "(int) Filters by the specified ITIL ticket type." }, "kanbanviewontheagentapp": { "type": "boolean", "description": "(bool) Include agent app kanban view in the response." }, "kanbanviewontheportal": { "type": "boolean", "description": "(bool) Include portal kanban view in the response." }, "lastupdatefromdate": { "type": "boolean", "description": "The lastupdatefromdate value" }, "lastupdatetodate": { "type": "boolean", "description": "The lastupdatetodate value" }, "list_id": { "type": "integer", "description": "(int) Filters by the specified list." }, "milestone_id": { "type": "integer", "description": "Milestone Id" }, "mine": { "type": "boolean", "description": "(bool) Include only the tickets that belong to yourself in the response." }, "nochargeonly": { "type": "boolean", "description": "The nochargeonly value" }, "notime": { "type": "boolean", "description": "The notime value" }, "onlytime": { "type": "boolean", "description": "The onlytime value" }, "open_only": { "type": "boolean", "description": "(bool) Returns only open tickets in the response." }, "order": { "type": "string", "description": "(string) The name of the field to order by first." }, "order2": { "type": "string", "description": "(string) The name of the field to order by second." }, "order3": { "type": "string", "description": "(string) The name of the field to order by third." }, "order4": { "type": "string", "description": "(string) The name of the field to order by fourth." }, "order5": { "type": "string", "description": "(string) The name of the field to order by fifth." }, "orderdesc": { "type": "boolean", "description": "(bool) Whether to order ascending or descending on first order." }, "orderdesc2": { "type": "boolean", "description": "(bool) Whether to order ascending or descending on second order." }, "orderdesc3": { "type": "boolean", "description": "(bool) Whether to order ascending or descending on third order." }, "orderdesc4": { "type": "boolean", "description": "(bool) Whether to order ascending or descending on fourth order." }, "orderdesc5": { "type": "boolean", "description": "(bool) Whether to order ascending or descending on fifth order." }, "orion_type": { "type": "integer", "description": "(bool) Filters by the orion type." }, "page_no": { "type": "integer", "description": "(int) When using Pagination, the page number to return." }, "page_size": { "type": "integer", "description": "(int) When using Pagination, the size of the page. Maximum size: 100" }, "pageinate": { "type": "boolean", "description": "(bool) Whether to use Pagination in the response." }, "parent_id": { "type": "integer", "description": "(int) Filters by the specified parent." }, "pending_review": { "type": "boolean", "description": "(bool) Filter on pending review." }, "per_action": { "type": "boolean", "description": "(bool) Whether to calculate billing per action." }, "prepayorcontractonly": { "type": "boolean", "description": "The prepayorcontractonly value" }, "priority": { "type": "string", "description": "(array of int) Returns tickets based on priority ID's in the array." }, "product": { "type": "string", "description": "(array of int) Returns tickets based on product ID's in the array." }, "project_ids": { "type": "string", "description": "Project Ids" }, "ready_for_invoicing": { "type": "boolean", "description": "(bool) Filter on ready for invoicing." }, "related_id": { "type": "integer", "description": "(int) Filters by the specified related ticket." }, "release_id": { "type": "integer", "description": "(int) Filters by the specified release." }, "requesttype": { "type": "string", "description": "(array of int) Returns tickets based on request type ID's in the array." }, "requesttype_id": { "type": "integer", "description": "(int) Filters by the specified request type." }, "requesttypegroup": { "type": "string", "description": "(array of int) Returns tickets based on request type group ID's in the array." }, "search": { "type": "string", "description": "(string) Filters response based on the search string." }, "search_details": { "type": "string", "description": "(string) Returns tickets based on the details matching the search." }, "search_id": { "type": "string", "description": "(string) Returns tickets based on ids matching the search." }, "search_inventory_number": { "type": "string", "description": "(string) Returns tickets based on an asset tag matching the search." }, "search_oppcompanyname": { "type": "string", "description": "(string) Returns tickets based on the opportunity company name matching the search." }, "search_oppcontactname": { "type": "string", "description": "(string) Returns tickets based on the opportunity contact name matching the search." }, "search_oppemailaddress": { "type": "string", "description": "(string) Returns tickets based on the opportunity email addresss matching the search." }, "search_release1": { "type": "string", "description": "(string) Returns tickets based on release 1 matching the search." }, "search_release2": { "type": "string", "description": "(string) Returns tickets based on release 2 matching the search." }, "search_release3": { "type": "string", "description": "(string) Returns tickets based on release 3 matching the search." }, "search_releasenote": { "type": "string", "description": "(string) Returns tickets based on the release note matching the search." }, "search_reportedby": { "type": "string", "description": "(string) Returns tickets based on the reportedby field matching the search." }, "search_summary": { "type": "string", "description": "(string) Returns tickets based on the summary matching the search." }, "search_supplier_reference": { "type": "string", "description": "(string) Returns tickets based on the supplier reference matching the search." }, "search_user_name": { "type": "string", "description": "(string) Returns tickets based on users matching the search." }, "search_version": { "type": "string", "description": "(string) Returns tickets based on the software version matching the search." }, "searchactions": { "type": "boolean", "description": "(bool) Whether to search actions when using search." }, "searchthisticketid": { "type": "integer", "description": "(int) Filters by the specified ticket." }, "service_id": { "type": "integer", "description": "(int) Filters by the specified service." }, "showonroadmap": { "type": "string", "description": "(array of int) Filter on roadmap visibility in the array - 1 = visible - 0 = Not visible." }, "third_party_id": { "type": "integer", "description": "(string) Returns tickets based on the Third Party ID." }, "third_party_id_string": { "type": "string", "description": "(string) Returns tickets based on the Third Party ID String." }, "site_id": { "type": "integer", "description": "(int) Filters by the specified site." }, "sitepostcode": { "type": "boolean", "description": "(bool) Include site postcode details in the response." }, "sla": { "type": "string", "description": "(array of int) Returns tickets based on SLA ID's in the array." }, "sprint_for_tickettype_id": { "type": "integer", "description": "Sprint For Tickettype Id" }, "sprints": { "type": "boolean", "description": "(bool) Returns only sprint tickets in the response." }, "startandendset": { "type": "boolean", "description": "(bool) Filter on tickets that have a project start and end date set." }, "startdate": { "type": "string", "description": "(string) For use with the datesearch parameter." }, "startdatetime": { "type": "boolean", "description": "(bool) Include project start date and time details in the response." }, "status": { "type": "string", "description": "(array of int) Returns tickets based on Status ID's in the array." }, "status_id": { "type": "integer", "description": "(int) Filters by the specified status." }, "submittedandagents": { "type": "string", "description": "(array of int) Returns tickets based on agent and agent submitted ID's in the array." }, "supplier_id": { "type": "integer", "description": "(int) Filters by the specified supplier." }, "supplier_status": { "type": "string", "description": "(array of int) Returns tickets based on supplier status ID's in the array." }, "team": { "type": "string", "description": "(array of int) Returns tickets based on Team ID's in the array." }, "team_name": { "type": "string", "description": "(string) Include teame name details in the response." }, "ticketarea_id": { "type": "integer", "description": "(int) Will return tickets in this ticket area in the response." }, "ticketcontract_id": { "type": "integer", "description": "(int) Filters by the specified ticket contract." }, "ticketidonly": { "type": "boolean", "description": "(bool) Returns only the ID fields (Ticket ID, SLA ID, Status ID, Client ID and Name and Lastincomingemail date) of the Tickets (Not compatible with Pagination)." }, "ticketids": { "type": "string", "description": "(string) Returns only the tickets specified in the response." }, "ticketlinktype": { "type": "integer", "description": "The ticketlinktype value" }, "toplevel_id": { "type": "integer", "description": "(int) Filters by the specified top level." }, "unlinked_only": { "type": "boolean", "description": "(bool) Returns only unlinked tickets in the response." }, "user_id": { "type": "integer", "description": "(int) Filters by the specified user." }, "username": { "type": "string", "description": "(string) Filters by the specified username." }, "utcoffset": { "type": "number", "description": "(double) Adds an offset to the UTC date." }, "view_id": { "type": "integer", "description": "(int) The ID of the filter profile to filter by." }, "withattachments": { "type": "boolean", "description": "(bool) Returns only tickets with 1 or more attachment." }, "filetype_filter": { "type": "string", "description": "Use this to filter Tickets that contain an attachment with the specified attachment file type" } }, "required": [ "PCID" ] } ``` *** ## haloitsm\_operations\_list\_service\_status List of ServStatus **Parameters:** | Parameter | Type | Required | Default | Description | | ------------ | ------- | -------- | ------- | -------------------------- | | `count` | integer | No | — | The count value | | `order` | string | No | — | The order value | | `order2` | string | No | — | The order2 value | | `order3` | string | No | — | The order3 value | | `order4` | string | No | — | The order4 value | | `order5` | string | No | — | The order5 value | | `orderdesc` | boolean | No | — | The orderdesc value | | `orderdesc2` | boolean | No | — | The orderdesc2 value | | `orderdesc3` | boolean | No | — | The orderdesc3 value | | `orderdesc4` | boolean | No | — | The orderdesc4 value | | `orderdesc5` | boolean | No | — | The orderdesc5 value | | `page_no` | integer | No | — | Page No | | `page_size` | integer | No | — | Number of results per page | | `pageinate` | boolean | No | — | The pageinate value | | `service_id` | integer | No | — | Service Id | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "count": { "type": "integer", "description": "The count value" }, "order": { "type": "string", "description": "The order value" }, "order2": { "type": "string", "description": "The order2 value" }, "order3": { "type": "string", "description": "The order3 value" }, "order4": { "type": "string", "description": "The order4 value" }, "order5": { "type": "string", "description": "The order5 value" }, "orderdesc": { "type": "boolean", "description": "The orderdesc value" }, "orderdesc2": { "type": "boolean", "description": "The orderdesc2 value" }, "orderdesc3": { "type": "boolean", "description": "The orderdesc3 value" }, "orderdesc4": { "type": "boolean", "description": "The orderdesc4 value" }, "orderdesc5": { "type": "boolean", "description": "The orderdesc5 value" }, "page_no": { "type": "integer", "description": "Page No" }, "page_size": { "type": "integer", "description": "Number of results per page" }, "pageinate": { "type": "boolean", "description": "The pageinate value" }, "service_id": { "type": "integer", "description": "Service Id" } }, "required": [ "PCID" ] } ``` *** ## haloitsm\_operations\_list\_sla List of SlaHead **Parameters:** | Parameter | Type | Required | Default | Description | | ---------------------- | ------- | -------- | ------- | ------------------------ | | `access_control_level` | integer | No | — | Access Control Level | | `isconfig` | boolean | No | — | The isconfig value | | `showpriorities` | boolean | No | — | The showpriorities value | | `showworkdays` | boolean | No | — | The showworkdays value | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "access_control_level": { "type": "integer", "description": "Access Control Level" }, "isconfig": { "type": "boolean", "description": "The isconfig value" }, "showpriorities": { "type": "boolean", "description": "The showpriorities value" }, "showworkdays": { "type": "boolean", "description": "The showworkdays value" } }, "required": [ "PCID" ] } ``` *** ## haloitsm\_operations\_list\_timesheet GET /Timesheet ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" } }, "required": [ "PCID" ] } ``` *** ## haloitsm\_operations\_list\_timesheet\_forecasting GET /Timesheet/forecasting ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" } }, "required": [ "PCID" ] } ``` *** ## haloitsm\_operations\_list\_timesheet\_mine GET /Timesheet/mine ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" } }, "required": [ "PCID" ] } ``` *** ## haloitsm\_operations\_subscribe\_service\_status\_subscribe POST /ServiceStatus/Subscribe **Parameters:** | Parameter | Type | Required | Default | Description | | --------- | --------- | -------- | ------- | ------------ | | `body` | object\[] | No | — | Request body | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "body": { "type": "array", "items": { "type": "object", "properties": { "service_id": { "type": "integer", "format": "int32", "description": "Service Id" }, "subscribed": { "type": "boolean", "description": "The subscribed value" } } }, "description": "Request body" } }, "required": [ "PCID" ] } ``` *** ## haloitsm\_operations\_view\_projects\_view POST /Projects/View **Parameters:** | Parameter | Type | Required | Default | Description | | --------- | --------- | -------- | ------- | ------------ | | `body` | object\[] | No | — | Request body | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "body": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer", "format": "int32", "description": "The id value" }, "dateoccurred": { "type": "string", "format": "date-time", "description": "The dateoccurred value" }, "summary": { "type": "string", "description": "The summary value" }, "details": { "type": "string", "description": "The details value" }, "status_id": { "type": "integer", "format": "int32", "description": "Status Id" }, "status_name": { "type": "string", "description": "Status Name" }, "tickettype_id": { "type": "integer", "format": "int32", "description": "Tickettype Id" }, "tickettype_name": { "type": "string", "description": "Tickettype Name" }, "sla_id": { "type": "integer", "format": "int32", "description": "Sla Id" }, "sla_name": { "type": "string", "description": "Sla Name" }, "priority_id": { "type": "integer", "format": "int32", "description": "Priority Id" }, "client_id": { "type": "integer", "format": "int32", "description": "Client Id" }, "client_name": { "type": "string", "description": "Client Name" }, "site_id": { "type": "integer", "format": "int32", "description": "Site Id" }, "site_name": { "type": "string", "description": "Site Name" }, "user_id": { "type": "integer", "format": "int32", "description": "User Id" }, "user_name": { "type": "string", "description": "User Name" }, "team_id": { "type": "integer", "format": "int32", "description": "Team Id" }, "team": { "type": "string", "description": "The team value" }, "agent_id": { "type": "integer", "format": "int32", "description": "Agent Id" }, "agent_name": { "type": "string", "description": "Agent Name" }, "category_1": { "type": "string", "description": "Category 1" }, "category_2": { "type": "string", "description": "Category 2" }, "category_3": { "type": "string", "description": "Category 3" }, "category_4": { "type": "string", "description": "Category 4" }, "categoryid_1": { "type": "integer", "format": "int32", "description": "Categoryid 1" }, "categoryid_2": { "type": "integer", "format": "int32", "description": "Categoryid 2" }, "categoryid_3": { "type": "integer", "format": "int32", "description": "Categoryid 3" }, "categoryid_4": { "type": "integer", "format": "int32", "description": "Categoryid 4" }, "category_1_display": { "type": "string", "description": "Category 1 Display" }, "category_2_display": { "type": "string", "description": "Category 2 Display" }, "category_3_display": { "type": "string", "description": "Category 3 Display" }, "category_4_display": { "type": "string", "description": "Category 4 Display" }, "estimate": { "type": "number", "format": "double", "description": "The estimate value" }, "estimatedays": { "type": "number", "format": "double", "description": "The estimatedays value" }, "projecttimepercentage": { "type": "number", "format": "double", "description": "The projecttimepercentage value" }, "projectcompletionpercentage": { "type": "number", "format": "double", "description": "The projectcompletionpercentage value" }, "projectearlieststart": { "type": "string", "format": "date-time", "description": "The projectearlieststart value" }, "projectlatestend": { "type": "string", "format": "date-time", "description": "The projectlatestend value" }, "timetaken": { "type": "number", "format": "double", "description": "The timetaken value" }, "faigeneratedsummary_list": { "type": "string", "description": "Faigeneratedsummary List" }, "chargehours": { "type": "number", "format": "double", "description": "The chargehours value" }, "nonchargehours": { "type": "number", "format": "double", "description": "The nonchargehours value" }, "travelhours": { "type": "number", "format": "double", "description": "The travelhours value" }, "totalmileage": { "type": "number", "format": "double", "description": "The totalmileage value" }, "itemsprice": { "type": "number", "format": "double", "description": "The itemsprice value" }, "items": { "type": "string", "description": "The items value" }, "supplier_name": { "type": "string", "description": "Supplier Name" }, "parent_id": { "type": "integer", "format": "int32", "description": "Parent Id" }, "child_count": { "type": "integer", "format": "int32", "description": "Child Count" }, "child_count_open": { "type": "integer", "format": "int32", "description": "Child Count Open" }, "attachment_count": { "type": "integer", "format": "int32", "description": "Attachment Count" }, "flagged": { "type": "boolean", "description": "The flagged value" }, "read": { "type": "boolean", "description": "The read value" }, "enduserstatus": { "type": "integer", "format": "int32", "description": "The enduserstatus value" }, "onhold": { "type": "boolean", "description": "The onhold value" }, "respondbydate": { "type": "string", "format": "date-time", "description": "The respondbydate value" }, "responsedate": { "type": "string", "format": "date-time", "description": "The responsedate value" }, "first_responsedate": { "type": "string", "format": "date-time", "description": "First Responsedate" }, "responsestartdate": { "type": "string", "format": "date-time", "description": "The responsestartdate value" }, "slaresponsestate": { "type": "string", "description": "The slaresponsestate value" }, "fixbydate": { "type": "string", "format": "date-time", "description": "The fixbydate value" }, "dateclosed": { "type": "string", "format": "date-time", "description": "The dateclosed value" }, "dateassigned": { "type": "string", "format": "date-time", "description": "The dateassigned value" }, "excludefromsla": { "type": "boolean", "description": "The excludefromsla value" }, "slaholdtime": { "type": "number", "format": "double", "description": "The slaholdtime value" }, "site_timezone": { "type": "string", "description": "Site Timezone" }, "parentguid": { "type": "string", "description": "The parentguid value" }, "parentassign": { "type": "boolean", "description": "The parentassign value" }, "slaactiondate": { "type": "string", "format": "date-time", "description": "The slaactiondate value" }, "slapercused": { "type": "number", "format": "double", "description": "The slapercused value" }, "slatimeleft": { "type": "number", "format": "double", "description": "The slatimeleft value" }, "currentelapsedhours": { "type": "number", "format": "double", "description": "The currentelapsedhours value" }, "lastactiondate": { "type": "string", "format": "date-time", "description": "The lastactiondate value" }, "last_update": { "type": "string", "format": "date-time", "description": "Last Update" }, "lastchildactiondate": { "type": "string", "format": "date-time", "description": "The lastchildactiondate value" }, "organisation_id": { "type": "integer", "format": "int32", "description": "Organisation Id" }, "department_id": { "type": "integer", "format": "int32", "description": "Department Id" }, "reportedby": { "type": "string", "description": "The reportedby value" }, "user_email": { "type": "string", "description": "User Email" }, "emailtolist": { "type": "string", "description": "The emailtolist value" }, "emailtolistsupplier": { "type": "string", "description": "The emailtolistsupplier value" }, "emailcclist": { "type": "string", "description": "The emailcclist value" }, "emailcclistsupplier": { "type": "string", "description": "The emailcclistsupplier value" }, "matched_kb_id": { "type": "integer", "format": "int32", "description": "Matched Kb Id" }, "release_note": { "type": "string", "description": "Release Note" }, "product_id": { "type": "integer", "format": "int32", "description": "Product Id" }, "product_name": { "type": "string", "description": "Product Name" }, "release_id": { "type": "integer", "format": "int32", "description": "Release Id" }, "release_name": { "type": "string", "description": "Release Name" }, "release2_id": { "type": "integer", "format": "int32", "description": "Release2 Id" }, "release2_name": { "type": "string", "description": "Release2 Name" }, "release3_id": { "type": "integer", "format": "int32", "description": "Release3 Id" }, "release3_name": { "type": "string", "description": "Release3 Name" }, "child_ticket_id_string": { "type": "string", "description": "Child Ticket Id String" }, "asset_key_field_string": { "type": "string", "description": "Asset Key Field String" }, "asset_type_name": { "type": "string", "description": "Asset Type Name" }, "workflow_name": { "type": "string", "description": "Workflow Name" }, "workflow_stage": { "type": "string", "description": "Workflow Stage" }, "workflow_stage_id": { "type": "integer", "format": "int32", "description": "Workflow Stage Id" }, "workflow_stage_number": { "type": "string", "description": "Workflow Stage Number" }, "lastincomingemail": { "type": "string", "format": "date-time", "description": "The lastincomingemail value" }, "child_ticket_ids": { "type": "array", "items": { "type": "integer" }, "description": "Child Ticket Ids" }, "nextactivitydate": { "type": "string", "format": "date-time", "description": "The nextactivitydate value" }, "nextactivityorappointmentdate": { "type": "string", "format": "date-time", "description": "The nextactivityorappointmentdate value" }, "inventory_number": { "type": "string", "description": "Inventory Number" }, "workflow_id": { "type": "integer", "format": "int32", "description": "Workflow Id" }, "workflow_step": { "type": "integer", "format": "int32", "description": "Workflow Step" }, "workflow_seq": { "type": "integer", "format": "int32", "description": "Workflow Seq" }, "pipeline_stage_id": { "type": "integer", "format": "int32", "description": "Pipeline Stage Id" }, "pipeline_stage_name": { "type": "string", "description": "Pipeline Stage Name" }, "hasbeenclosed": { "type": "boolean", "description": "The hasbeenclosed value" }, "unread_child_action_count": { "type": "integer", "format": "int32", "description": "Unread Child Action Count" }, "unread_related_action_count": { "type": "integer", "format": "int32", "description": "Unread Related Action Count" }, "child_action_count": { "type": "integer", "format": "int32", "description": "Child Action Count" }, "parent_subject": { "type": "string", "description": "Parent Subject" }, "related_action_count": { "type": "integer", "format": "int32", "description": "Related Action Count" }, "is_vip": { "type": "boolean", "description": "Is Vip" }, "isimportantcontact": { "type": "boolean", "description": "The isimportantcontact value" }, "inactive": { "type": "boolean", "description": "The inactive value" }, "impact": { "type": "integer", "format": "int32", "description": "The impact value" }, "urgency": { "type": "integer", "format": "int32", "description": "The urgency value" }, "startdate": { "type": "string", "format": "date-time", "description": "Start date for filtering" }, "startdate_timezone": { "type": "string", "description": "Startdate Timezone" }, "startdate_with_timezone": { "type": "object", "description": "Startdate With Timezone" }, "starttime": { "type": "string", "format": "date-span", "description": "The starttime value" }, "starttimeslot": { "type": "integer", "format": "int32", "description": "The starttimeslot value" }, "targetdate": { "type": "string", "format": "date-time", "description": "The targetdate value" }, "targetdate_timezone": { "type": "string", "description": "Targetdate Timezone" }, "targetdate_with_timezone": { "type": "object", "description": "Targetdate With Timezone" }, "targettime": { "type": "string", "format": "date-span", "description": "The targettime value" }, "targettimeslot": { "type": "integer", "format": "int32", "description": "The targettimeslot value" }, "targetpercused": { "type": "number", "format": "double", "description": "The targetpercused value" }, "targettimeleft": { "type": "number", "format": "double", "description": "The targettimeleft value" }, "deadlinedate": { "type": "string", "format": "date-time", "description": "The deadlinedate value" }, "followupdate": { "type": "string", "format": "date-time", "description": "The followupdate value" }, "oppcontactname": { "type": "string", "description": "The oppcontactname value" }, "oppcompanyname": { "type": "string", "description": "The oppcompanyname value" }, "oppemailaddress": { "type": "string", "description": "The oppemailaddress value" }, "oppcustomertitle": { "type": "string", "description": "The oppcustomertitle value" }, "opptel": { "type": "string", "description": "The opptel value" }, "oppaddr1": { "type": "string", "description": "The oppaddr1 value" }, "oppaddr2": { "type": "string", "description": "The oppaddr2 value" }, "oppaddr3": { "type": "string", "description": "The oppaddr3 value" }, "oppaddr4": { "type": "string", "description": "The oppaddr4 value" }, "opppostcode": { "type": "string", "description": "The opppostcode value" }, "oppcountry": { "type": "string", "description": "The oppcountry value" }, "oppregion": { "type": "string", "description": "The oppregion value" }, "opptype": { "type": "string", "description": "The opptype value" }, "oppvalue": { "type": "number", "format": "double", "description": "The oppvalue value" }, "oppvalue_monthly": { "type": "number", "format": "double", "description": "Oppvalue Monthly" }, "oppvalue_annual": { "type": "number", "format": "double", "description": "Oppvalue Annual" }, "oppvalue_oneoff": { "type": "number", "format": "double", "description": "Oppvalue Oneoff" }, "oppconversionprobability": { "type": "number", "format": "double", "description": "The oppconversionprobability value" }, "oppvalueadjusted": { "type": "number", "format": "double", "description": "The oppvalueadjusted value" }, "oppprofit": { "type": "number", "format": "double", "description": "The oppprofit value" }, "oppcurrentsystem": { "type": "string", "description": "The oppcurrentsystem value" }, "oppcompetitors": { "type": "string", "description": "The oppcompetitors value" }, "opptrialdate": { "type": "string", "format": "date-time", "description": "The opptrialdate value" }, "oppdemodate": { "type": "string", "format": "date-time", "description": "The oppdemodate value" }, "oppdiscountdate": { "type": "string", "format": "date-time", "description": "The oppdiscountdate value" }, "oppattemptsmade": { "type": "integer", "format": "int32", "description": "The oppattemptsmade value" }, "oppconverteddate": { "type": "string", "format": "date-time", "description": "The oppconverteddate value" }, "oppproductchosen": { "type": "string", "description": "The oppproductchosen value" }, "oppreason": { "type": "string", "description": "The oppreason value" }, "opphear": { "type": "string", "description": "The opphear value" }, "opptimezonename": { "type": "string", "description": "The opptimezonename value" }, "oppclosurecategory": { "type": "integer", "format": "int32", "description": "The oppclosurecategory value" }, "cost": { "type": "number", "format": "double", "description": "The cost value" }, "quantity": { "type": "integer", "format": "int32", "description": "The quantity value" }, "projecttimebudget": { "type": "number", "format": "double", "description": "The projecttimebudget value" }, "projectmoneybudget": { "type": "number", "format": "double", "description": "The projectmoneybudget value" }, "projecttimeactual": { "type": "number", "format": "double", "description": "The projecttimeactual value" }, "projectmoneyactual": { "type": "number", "format": "double", "description": "The projectmoneyactual value" }, "lastnote": { "type": "string", "description": "The lastnote value" }, "lastnote_date": { "type": "string", "format": "date-time", "description": "Lastnote Date" }, "userdef1": { "type": "string", "description": "The userdef1 value" }, "userdef2": { "type": "string", "description": "The userdef2 value" }, "userdef3": { "type": "string", "description": "The userdef3 value" }, "userdef4": { "type": "string", "description": "The userdef4 value" }, "userdef5": { "type": "string", "description": "The userdef5 value" }, "source": { "type": "integer", "format": "int32", "description": "The source value" }, "release_important": { "type": "boolean", "description": "Release Important" }, "releasenotegroup_name": { "type": "string", "description": "Releasenotegroup Name" }, "releasenotegroup_id": { "type": "integer", "format": "int32", "description": "Releasenotegroup Id" }, "third_party_id": { "type": "integer", "format": "int32", "description": "Third Party Id" }, "third_party_id_string": { "type": "string", "description": "Third Party Id String" }, "supplier_status": { "type": "integer", "format": "int32", "description": "Supplier Status" }, "contract_refextra": { "type": "string", "description": "Contract Refextra" }, "appointment_type": { "type": "integer", "format": "int32", "description": "Appointment Type" }, "customfields": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "name": { "type": "string" }, "label": { "type": "string" }, "summary": { "type": "string" }, "type": { "type": "integer" }, "value": {}, "value_is_password_id": { "type": "boolean" }, "display": { "type": "string" }, "characterlimit": { "type": "integer" }, "characterlimittype": { "type": "integer" }, "inputtype": { "type": "integer" }, "copytochild": { "type": "boolean" }, "copytoparent": { "type": "boolean" }, "searchable": { "type": "boolean" }, "ordervalues": { "type": "boolean" }, "ordervaluesby": { "type": "integer" }, "database_lookup_id": { "type": "integer" }, "database_lookup_auto": { "type": "boolean" }, "database_lookup_triggers": { "type": "array" }, "third_party_name": { "type": "string" }, "extratype": { "type": "integer" }, "copytochildonupdate": { "type": "boolean" }, "copytograndchildonupdate": { "type": "boolean" }, "copytoparentonupdate": { "type": "boolean" }, "hyperlink": { "type": "string" }, "usage": { "type": "integer" }, "linked_table_id": { "type": "integer" }, "showondetailsscreen": { "type": "boolean" }, "third_party_value": { "type": "string" }, "custom_extra_table_id": { "type": "integer" }, "copytorelated": { "type": "boolean" }, "only_validate_on_creation": { "type": "boolean" }, "calculation": { "type": "string" }, "rounding": { "type": "integer" }, "validation_reasons": { "type": "array" }, "int_value_is_display": { "type": "boolean" }, "regex": { "type": "string" }, "onlyshowforagents": { "type": "boolean" }, "is_horizontal": { "type": "boolean" }, "copied": { "type": "boolean" }, "isencrypted": { "type": "boolean" }, "max_selection": { "type": "integer" }, "guid": { "type": "string" }, "selection_field_id": { "type": "integer" }, "variable_format_1": { "type": "string" }, "variable_format_2": { "type": "string" }, "validation_data": { "type": "array" }, "database_lookup_input": { "type": "integer" }, "table_data_entry_type": { "type": "integer" }, "showintable": { "type": "boolean" }, "table_height": { "type": "integer" }, "dont_delete_rows": { "type": "boolean" }, "table_matching_field": { "type": "integer" }, "new_storage_method": { "type": "boolean" }, "where_sql": { "type": "string" }, "load_type": { "type": "integer" }, "add_rows": { "type": "boolean" }, "delete_these_rows": { "type": "array" }, "showinpool": { "type": "boolean" }, "allow_pool_override": { "type": "boolean" }, "details_column_group": { "type": "integer" }, "add_row_per_value": { "type": "boolean" }, "store_in_fielddata": { "type": "boolean" }, "first_value_default": { "type": "boolean" }, "copytoparentnewticket": { "type": "boolean" } } }, "description": "The customfields value" }, "timeentries": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "faultid": { "type": "integer" }, "actioncode": { "type": "integer" }, "time": { "type": "number" }, "actionbillingplanid": { "type": "integer" }, "value": { "type": "number" }, "overridden": { "type": "boolean" }, "actualtime": { "type": "number" }, "_warning": { "type": "string" } } }, "description": "The timeentries value" }, "section_timezone": { "type": "string", "description": "Section Timezone" }, "itilname": { "type": "string", "description": "The itilname value" }, "related_service_descriptions": { "type": "string", "description": "Related Service Descriptions" }, "related_businessapps_descriptions": { "type": "string", "description": "Related Businessapps Descriptions" }, "related_service_category_names": { "type": "string", "description": "Related Service Category Names" }, "projectinternaltask": { "type": "boolean", "description": "The projectinternaltask value" }, "appointment_id": { "type": "integer", "format": "int32", "description": "Appointment Id" }, "nextappointmentdate": { "type": "string", "format": "date-time", "description": "The nextappointmentdate value" }, "firstname": { "type": "string", "description": "The firstname value" }, "lastname": { "type": "string", "description": "The lastname value" }, "connectedinstance_id": { "type": "integer", "format": "int32", "description": "Connectedinstance Id" }, "web_url": { "type": "string", "description": "Web Url" }, "api_url": { "type": "string", "description": "Api Url" }, "action_number": { "type": "integer", "format": "int32", "description": "Action Number" }, "action_ticket_id": { "type": "integer", "format": "int32", "description": "Action Ticket Id" }, "action_datetime": { "type": "string", "format": "date-time", "description": "Action Datetime" }, "action_outcome": { "type": "string", "description": "Action Outcome" }, "action_chargerate": { "type": "string", "description": "Action Chargerate" }, "action_contract_ref": { "type": "string", "description": "Action Contract Ref" }, "action_note": { "type": "string", "description": "Action Note" }, "ticket_invoices_for_each_site": { "type": "boolean", "description": "Ticket Invoices For Each Site" }, "salesorder_id": { "type": "integer", "format": "int32", "description": "Salesorder Id" }, "orderhead_id": { "type": "integer", "format": "int32", "description": "Orderhead Id" }, "budgettype": { "type": "string", "description": "The budgettype value" }, "requesttype_name": { "type": "string", "description": "Requesttype Name" }, "recalculate_billing": { "type": "boolean", "description": "Recalculate Billing" }, "impactlevel": { "type": "integer", "format": "int32", "description": "The impactlevel value" }, "supplier_id": { "type": "integer", "format": "int32", "description": "Supplier Id" }, "pr_id": { "type": "integer", "format": "int32", "description": "Pr Id" }, "branch_id": { "type": "integer", "format": "int32", "description": "Branch Id" }, "branch_name": { "type": "string", "description": "Branch Name" }, "update_milestone_id": { "type": "integer", "format": "int32", "description": "Update Milestone Id" }, "milestone_id": { "type": "integer", "format": "int32", "description": "Milestone Id" }, "milestone_name": { "type": "string", "description": "Milestone Name" }, "milestone_billing_type": { "type": "integer", "format": "int32", "description": "Milestone Billing Type" }, "milestone_value": { "type": "number", "format": "double", "description": "Milestone Value" }, "milestone_sequence": { "type": "integer", "format": "int32", "description": "Milestone Sequence" }, "milestone_status": { "type": "integer", "format": "int32", "description": "Milestone Status" }, "milestone_startdate": { "type": "string", "format": "date-time", "description": "Milestone Startdate" }, "milestone_enddate": { "type": "string", "format": "date-time", "description": "Milestone Enddate" }, "colour": { "type": "string", "description": "The colour value" }, "reviewed": { "type": "boolean", "description": "The reviewed value" }, "action_agent_name": { "type": "string", "description": "Action Agent Name" }, "merged_into_id": { "type": "integer", "format": "int32", "description": "Merged Into Id" }, "reassigncount": { "type": "integer", "format": "int32", "description": "The reassigncount value" }, "parent_status": { "type": "integer", "format": "int32", "description": "Parent Status" }, "parent_agent": { "type": "integer", "format": "int32", "description": "Parent Agent" }, "child_status": { "type": "integer", "format": "int32", "description": "Child Status" }, "date_fully_closed": { "type": "string", "format": "date-time", "description": "Date Fully Closed" }, "lastaction_chargerate": { "type": "string", "description": "Lastaction Chargerate" }, "hover_summary": { "type": "string", "description": "Hover Summary" }, "slatimeelapsed": { "type": "number", "format": "double", "description": "The slatimeelapsed value" }, "ai_summary": { "type": "string", "description": "Ai Summary" }, "search_score": { "type": "number", "format": "double", "description": "Search Score" }, "main_project_id": { "type": "integer", "format": "int32", "description": "Main Project Id" }, "is_maintenance": { "type": "boolean", "description": "Is Maintenance" }, "first_respond_by_date": { "type": "string", "format": "date-time", "description": "First Respond By Date" }, "sla_first_response_state": { "type": "string", "description": "Sla First Response State" }, "phonenumber": { "type": "string", "description": "The phonenumber value" }, "details_html": { "type": "string", "description": "Details Html" }, "takenby": { "type": "string", "description": "The takenby value" }, "datecreated": { "type": "string", "format": "date-time", "description": "The datecreated value" }, "createdfrom_id": { "type": "integer", "format": "int32", "description": "Createdfrom Id" }, "createdfrom_summary": { "type": "string", "description": "Createdfrom Summary" }, "clonedfrom_id": { "type": "integer", "format": "int32", "description": "Clonedfrom Id" }, "clonedfrom_summary": { "type": "string", "description": "Clonedfrom Summary" }, "closure_note": { "type": "string", "description": "Closure Note" }, "closure_note_html": { "type": "string", "description": "Closure Note Html" }, "closure_time": { "type": "number", "format": "double", "description": "Closure Time" }, "top_level_id": { "type": "integer", "format": "int32", "description": "Top Level Id" }, "customer_relationships": { "type": "string", "description": "Customer Relationships" }, "asset_number": { "type": "integer", "format": "int32", "description": "Asset Number" }, "asset_site": { "type": "integer", "format": "int32", "description": "Asset Site" }, "slaexcuse": { "type": "string", "description": "The slaexcuse value" }, "site_sla_id": { "type": "integer", "format": "int32", "description": "Site Sla Id" }, "client_reference": { "type": "string", "description": "Client Reference" }, "supplier_slaexcuse": { "type": "string", "description": "Supplier Slaexcuse" }, "supplier_date": { "type": "string", "format": "date-time", "description": "Supplier Date" }, "supplier_contract_id": { "type": "integer", "format": "int32", "description": "Supplier Contract Id" }, "supplier_contract_ref": { "type": "string", "description": "Supplier Contract Ref" }, "supplier_sla_id": { "type": "integer", "format": "int32", "description": "Supplier Sla Id" }, "supplier_priority_id": { "type": "integer", "format": "int32", "description": "Supplier Priority Id" }, "supplier_responsestate": { "type": "string", "description": "Supplier Responsestate" }, "supplier_responsedate": { "type": "string", "format": "date-time", "description": "Supplier Responsedate" }, "supplier_responsetime": { "type": "number", "format": "double", "description": "Supplier Responsetime" }, "supplier_respondbydate": { "type": "string", "format": "date-time", "description": "Supplier Respondbydate" }, "supplier_slastate": { "type": "string", "description": "Supplier Slastate" }, "supplier_slatimeelapsed": { "type": "number", "format": "double", "description": "Supplier Slatimeelapsed" }, "supplier_dateclosed": { "type": "string", "format": "date-time", "description": "Supplier Dateclosed" }, "supplier_fixbydate": { "type": "string", "format": "date-time", "description": "Supplier Fixbydate" }, "supplier_breachrespsent": { "type": "boolean", "description": "Supplier Breachrespsent" }, "supplier_breachfixbysent": { "type": "boolean", "description": "Supplier Breachfixbysent" }, "changestate": { "type": "string", "description": "The changestate value" }, "approvedby": { "type": "integer", "format": "int32", "description": "The approvedby value" }, "showforusers": { "type": "boolean", "description": "The showforusers value" }, "messsent": { "type": "string", "description": "The messsent value" }, "satisfactionlevel": { "type": "integer", "format": "int32", "description": "The satisfactionlevel value" }, "satisfactioncomment": { "type": "string", "description": "The satisfactioncomment value" }, "invoicenumber": { "type": "string", "description": "The invoicenumber value" }, "invoicenote": { "type": "string", "description": "The invoicenote value" }, "invoicedate": { "type": "string", "format": "date-time", "description": "The invoicedate value" }, "invoicepaiddate": { "type": "string", "format": "date-time", "description": "The invoicepaiddate value" }, "nonbillable_time": { "type": "number", "format": "double", "description": "Nonbillable Time" }, "mileage": { "type": "number", "format": "double", "description": "The mileage value" }, "planneddate": { "type": "string", "format": "date-time", "description": "The planneddate value" }, "ccaddress": { "type": "string", "description": "The ccaddress value" }, "agreedcleared": { "type": "boolean", "description": "The agreedcleared value" }, "responsetime": { "type": "number", "format": "double", "description": "The responsetime value" }, "first_responsetime": { "type": "number", "format": "double", "description": "First Responsetime" }, "alsoinform": { "type": "string", "description": "The alsoinform value" }, "justification": { "type": "string", "description": "The justification value" }, "backoutplan": { "type": "string", "description": "The backoutplan value" }, "communicationplan": { "type": "string", "description": "The communicationplan value" }, "testplan": { "type": "string", "description": "The testplan value" }, "riskdescription": { "type": "string", "description": "The riskdescription value" }, "impactdescription": { "type": "string", "description": "The impactdescription value" }, "service_id": { "type": "integer", "format": "int32", "description": "Service Id" }, "isparentservice": { "type": "boolean", "description": "The isparentservice value" }, "surveysent": { "type": "boolean", "description": "The surveysent value" }, "planneddateend": { "type": "string", "format": "date-time", "description": "The planneddateend value" }, "currentfaactionnumber": { "type": "integer", "format": "int32", "description": "The currentfaactionnumber value" }, "approval_process_step": { "type": "integer", "format": "int32", "description": "Approval Process Step" }, "approval_process_step_name": { "type": "string", "description": "Approval Process Step Name" }, "approval_cab_name": { "type": "string", "description": "Approval Cab Name" }, "approval_process_id": { "type": "integer", "format": "int32", "description": "Approval Process Id" }, "faultcodeopen": { "type": "integer", "format": "int32", "description": "The faultcodeopen value" }, "faultcode": { "type": "integer", "format": "int32", "description": "The faultcode value" }, "laststatus3rdparty": { "type": "integer", "format": "int32", "description": "The laststatus3rdparty value" }, "inform3rdpartysystem": { "type": "boolean", "description": "The inform3rdpartysystem value" }, "deliverycontact": { "type": "string", "description": "The deliverycontact value" }, "delivery_address": { "type": "object", "description": "Delivery Address" }, "surveyneeded": { "type": "boolean", "description": "The surveyneeded value" }, "knownerror": { "type": "boolean", "description": "The knownerror value" }, "development": { "type": "boolean", "description": "The development value" }, "causedby": { "type": "integer", "format": "int32", "description": "The causedby value" }, "messsentlast": { "type": "string", "description": "The messsentlast value" }, "unapprovedchangestatus": { "type": "integer", "format": "int32", "description": "The unapprovedchangestatus value" }, "changeseq": { "type": "integer", "format": "int32", "description": "The changeseq value" }, "lastrecurringemailsentdate": { "type": "string", "format": "date-time", "description": "The lastrecurringemailsentdate value" }, "template_id": { "type": "integer", "format": "int32", "description": "Template Id" }, "_original_templateparentid": { "type": "integer", "format": "int32", "description": "Original Templateparentid" }, "_automation_entity_type": { "type": "integer", "format": "int32", "description": "Automation Entity Type" }, "template_name": { "type": "string", "description": "Template Name" }, "child_template_id": { "type": "integer", "format": "int32", "description": "Child Template Id" }, "slaholdreminderdatelastemailed": { "type": "string", "format": "date-time", "description": "The slaholdreminderdatelastemailed value" }, "closurereminderdatelastemailed": { "type": "string", "format": "date-time", "description": "The closurereminderdatelastemailed value" }, "assetstring": { "type": "string", "description": "The assetstring value" }, "mailboxid": { "type": "integer", "format": "int32", "description": "The mailboxid value" }, "alerttype": { "type": "string", "description": "The alerttype value" }, "actisbillabledefault": { "type": "boolean", "description": "The actisbillabledefault value" }, "emaildisplayname": { "type": "string", "description": "The emaildisplayname value" }, "emailpriority": { "type": "integer", "format": "int32", "description": "The emailpriority value" }, "chargerate": { "type": "integer", "format": "int32", "description": "The chargerate value" }, "timezonename": { "type": "string", "description": "The timezonename value" }, "forwardinboundupdates": { "type": "boolean", "description": "The forwardinboundupdates value" }, "loggedoutofhdworkinghours": { "type": "boolean", "description": "The loggedoutofhdworkinghours value" }, "acctmaninformedsurvey": { "type": "boolean", "description": "The acctmaninformedsurvey value" }, "laststatuschangeinformed": { "type": "integer", "format": "int32", "description": "The laststatuschangeinformed value" }, "gfialerttype": { "type": "string", "description": "The gfialerttype value" }, "quotedescription": { "type": "string", "description": "The quotedescription value" }, "quotelabouramount": { "type": "number", "format": "double", "description": "The quotelabouramount value" }, "quotepriority": { "type": "integer", "format": "int32", "description": "The quotepriority value" }, "budgetcode": { "type": "integer", "format": "int32", "description": "The budgetcode value" }, "actualcost": { "type": "number", "format": "double", "description": "The actualcost value" }, "invoicestatus": { "type": "integer", "format": "int32", "description": "The invoicestatus value" }, "invoicedescription": { "type": "string", "description": "The invoicedescription value" }, "invoicelabouramount": { "type": "number", "format": "double", "description": "The invoicelabouramount value" }, "invoicematerialsamount": { "type": "number", "format": "double", "description": "The invoicematerialsamount value" }, "firsttimefix": { "type": "integer", "format": "int32", "description": "The firsttimefix value" }, "quotematerialsamount": { "type": "number", "format": "double", "description": "The quotematerialsamount value" }, "ukasaccredited": { "type": "boolean", "description": "The ukasaccredited value" }, "labno": { "type": "string", "description": "The labno value" }, "twitterscreenname": { "type": "string", "description": "The twitterscreenname value" }, "twitterid": { "type": "integer", "format": "int64", "description": "The twitterid value" }, "facebook_id": { "type": "string", "description": "Facebook Id" }, "fixbydateadjusted": { "type": "boolean", "description": "The fixbydateadjusted value" }, "loggedonbehalfby": { "type": "string", "description": "The loggedonbehalfby value" }, "alternativecontactno": { "type": "string", "description": "The alternativecontactno value" }, "operationalserviceid": { "type": "integer", "format": "int32", "description": "The operationalserviceid value" }, "requestdetailsprinted": { "type": "boolean", "description": "The requestdetailsprinted value" }, "serviceformprinted": { "type": "boolean", "description": "The serviceformprinted value" }, "auditstatus": { "type": "integer", "format": "int32", "description": "The auditstatus value" }, "auditunum": { "type": "integer", "format": "int32", "description": "The auditunum value" }, "auditdate": { "type": "string", "format": "date-time", "description": "The auditdate value" }, "auditnote": { "type": "string", "description": "The auditnote value" }, "auditfaileddate": { "type": "string", "format": "date-time", "description": "The auditfaileddate value" }, "auditfailednote": { "type": "string", "description": "The auditfailednote value" }, "userrequestedapprover": { "type": "integer", "format": "int32", "description": "The userrequestedapprover value" }, "oppdontaddtomailinglist": { "type": "boolean", "description": "The oppdontaddtomailinglist value" }, "sendprintrequest": { "type": "integer", "format": "int32", "description": "The sendprintrequest value" }, "pagerdutyid": { "type": "string", "description": "The pagerdutyid value" }, "pagerdutyincidentidstring": { "type": "string", "description": "The pagerdutyincidentidstring value" }, "pagerdutystatus": { "type": "integer", "format": "int32", "description": "The pagerdutystatus value" }, "pagerdutyurl": { "type": "string", "description": "The pagerdutyurl value" }, "pagerdutyincidentid": { "type": "string", "description": "The pagerdutyincidentid value" }, "opportunity_third_party_url": { "type": "string", "description": "Opportunity Third Party Url" }, "pr_link": { "type": "string", "description": "Pr Link" }, "github_repository": { "type": "string", "description": "Github Repository" }, "component_id": { "type": "integer", "format": "int32", "description": "Component Id" }, "component_name": { "type": "string", "description": "Component Name" }, "version_id": { "type": "integer", "format": "int32", "description": "Version Id" }, "version_name": { "type": "string", "description": "Version Name" }, "mailentryid": { "type": "string", "description": "The mailentryid value" }, "contract_id": { "type": "integer", "format": "int32", "description": "Contract Id" }, "contract_ref": { "type": "string", "description": "Contract Ref" }, "billing_address": { "type": "object", "description": "Billing Address" }, "workflow_stepstarted": { "type": "string", "format": "date-time", "description": "Workflow Stepstarted" }, "lessonslearned": { "type": "string", "description": "The lessonslearned value" }, "laststatuschangeinformedmanager": { "type": "integer", "format": "int32", "description": "The laststatuschangeinformedmanager value" }, "lastbugzillasync": { "type": "string", "format": "date-time", "description": "The lastbugzillasync value" }, "sapid": { "type": "string", "description": "The sapid value" }, "sapattachmentsuuid": { "type": "string", "description": "The sapattachmentsuuid value" }, "currency": { "type": "integer", "format": "int32", "description": "The currency value" }, "projectconsignmentheaderid": { "type": "integer", "format": "int32", "description": "The projectconsignmentheaderid value" }, "projectconsignmentdetailid": { "type": "integer", "format": "int32", "description": "The projectconsignmentdetailid value" }, "servicefailurestid": { "type": "integer", "format": "int32", "description": "The servicefailurestid value" }, "hdid": { "type": "integer", "format": "int32", "description": "The hdid value" }, "deleted": { "type": "boolean", "description": "The deleted value" }, "matched_rule_id": { "type": "integer", "format": "int32", "description": "Matched Rule Id" }, "matched_rule_name": { "type": "string", "description": "Matched Rule Name" }, "matched_rule_dont_show_notification": { "type": "boolean", "description": "Matched Rule Dont Show Notification" }, "ignore_kb_match": { "type": "boolean", "description": "Ignore Kb Match" }, "deadlinenotificationhours": { "type": "number", "format": "double", "description": "The deadlinenotificationhours value" }, "asset_type": { "type": "integer", "format": "int32", "description": "Asset Type" }, "showonroadmap": { "type": "boolean", "description": "The showonroadmap value" }, "roadmapnote": { "type": "string", "description": "The roadmapnote value" }, "phonenumberfrom": { "type": "string", "description": "The phonenumberfrom value" }, "addressfrom": { "type": "string", "description": "The addressfrom value" }, "changeinformation_html": { "type": "string", "description": "Changeinformation Html" }, "team_department_id": { "type": "integer", "format": "int32", "description": "Team Department Id" }, "sendack": { "type": "boolean", "description": "The sendack value" }, "newaction_emailfrom": { "type": "integer", "format": "int32", "description": "Newaction Emailfrom" }, "newaction_emailfrom_address_override": { "type": "string", "description": "Newaction Emailfrom Address Override" }, "_canupdate": { "type": "boolean", "description": "The canupdate value" }, "_mustupdateticketuser": { "type": "boolean", "description": "The mustupdateticketuser value" }, "_spam": { "type": "boolean", "description": "The spam value" }, "_spamblock": { "type": "boolean", "description": "The spamblock value" }, "users_name": { "type": "string", "description": "Users Name" }, "sibling_count_open": { "type": "integer", "format": "int32", "description": "Sibling Count Open" }, "parent_summary": { "type": "string", "description": "Parent Summary" }, "parent_status_name": { "type": "string", "description": "Parent Status Name" }, "new_approvalprocess": { "type": "integer", "format": "int32", "description": "New Approvalprocess" }, "new_approvalprocess_agent_id": { "type": "integer", "format": "int32", "description": "New Approvalprocess Agent Id" }, "new_approvalprocess_user_id": { "type": "integer", "format": "int32", "description": "New Approvalprocess User Id" }, "new_approvalprocess_email": { "type": "string", "description": "New Approvalprocess Email" }, "new_approvalprocess_cab_id": { "type": "integer", "format": "int32", "description": "New Approvalprocess Cab Id" }, "approvers": { "type": "array", "items": { "type": "object", "properties": { "ticket_id": { "type": "integer" }, "purchase_order_id": { "type": "integer" }, "purchase_order_ref": { "type": "string" }, "quote_id": { "type": "integer" }, "quote_ref": { "type": "string" }, "startdate_timezone": { "type": "string" }, "startdate_with_timezone": { "type": "object" }, "targetdate_timezone": { "type": "string" }, "targetdate_with_timezone": { "type": "object" }, "invoice_id": { "type": "integer" }, "invoice_ref": { "type": "string" }, "seq": { "type": "integer" }, "actionnumber": { "type": "integer" }, "emailstatus": { "type": "integer" }, "result": { "type": "integer" }, "emailaddress": { "type": "string" }, "type": { "type": "integer" }, "adhoc": { "type": "boolean" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "ticket_user_id": { "type": "integer" }, "ticket_user_name": { "type": "string" }, "cab_id": { "type": "integer" }, "templateid": { "type": "integer" }, "name": { "type": "string" }, "image": { "type": "string" }, "initials": { "type": "string" }, "colour": { "type": "string" }, "requestor_agent_id": { "type": "integer" }, "requestor_user_id": { "type": "integer" }, "datetime": { "type": "string" }, "approval_process_id": { "type": "integer" }, "approval_process_name": { "type": "string" }, "approval_process_guid": { "type": "string" }, "approver_note": { "type": "string" }, "requestor_name": { "type": "string" }, "requestor_imgpath": { "type": "string" }, "requestor_colour": { "type": "string" }, "requestor_initials": { "type": "string" }, "requestor_onlinestatus": { "type": "integer" }, "requestor_lastonline": { "type": "string" }, "summary": { "type": "string" }, "note": { "type": "string" }, "_includeticketinresponse": { "type": "boolean" }, "attachment_list": { "type": "object" }, "customfields": { "type": "array" }, "agent_name": { "type": "string" }, "agent_initials": { "type": "string" }, "agent_requestor_colour": { "type": "string" }, "agent_requestor_imgpath": { "type": "string" }, "delegated_by_uid": { "type": "integer" }, "votes_required_to_accept": { "type": "integer" }, "votes_required_to_reject": { "type": "integer" }, "is_mandatory": { "type": "boolean" }, "_warning": { "type": "string" }, "faresultchanged": { "type": "integer" }, "token": { "type": "string" }, "uniqueid": { "type": "integer" }, "signature": { "type": "string" }, "newsignatureadded": { "type": "boolean" }, "lastreminderdatetime": { "type": "string" }, "startdate": { "type": "string" }, "targetdate": { "type": "string" }, "starttime": { "type": "string" }, "targettime": { "type": "string" }, "timetaken": { "type": "number" }, "allow_approver_attachments": { "type": "boolean" }, "holiday_id": { "type": "integer" }, "holiday_ref": { "type": "string" }, "holiday_start": { "type": "string" }, "holiday_end": { "type": "string" }, "holiday_allday": { "type": "boolean" }, "attachments": { "type": "array" }, "admin_overridden": { "type": "boolean" }, "admin_override_id": { "type": "integer" }, "role_id": { "type": "integer" }, "total_count": { "type": "integer" }, "send_webhook": { "type": "boolean" }, "dateapproved": { "type": "string" }, "step_id": { "type": "integer" }, "step_name": { "type": "string" }, "approval_inprogress": { "type": "boolean" }, "role_name": { "type": "string" }, "_isportalagentnote": { "type": "boolean" }, "delegated_by_username": { "type": "string" }, "_delegate_to_agent_id": { "type": "integer" }, "kb_article_description": { "type": "string" }, "kb_article_notes": { "type": "string" }, "kb_article_resolution": { "type": "string" }, "kb_article_type": { "type": "integer" }, "kb_pdf_template": { "type": "integer" }, "kb_next_review_date": { "type": "string" }, "kb_tags": { "type": "array" }, "kb_new_template_when_linked": { "type": "integer" }, "ticket_status": { "type": "integer" }, "ticket_statusobj": { "type": "object" }, "delegated_by_email": { "type": "string" } } }, "description": "The approvers value" }, "new_approvers": { "type": "array", "items": { "type": "object", "properties": { "ticket_id": { "type": "integer" }, "purchase_order_id": { "type": "integer" }, "purchase_order_ref": { "type": "string" }, "quote_id": { "type": "integer" }, "quote_ref": { "type": "string" }, "startdate_timezone": { "type": "string" }, "startdate_with_timezone": { "type": "object" }, "targetdate_timezone": { "type": "string" }, "targetdate_with_timezone": { "type": "object" }, "invoice_id": { "type": "integer" }, "invoice_ref": { "type": "string" }, "seq": { "type": "integer" }, "actionnumber": { "type": "integer" }, "emailstatus": { "type": "integer" }, "result": { "type": "integer" }, "emailaddress": { "type": "string" }, "type": { "type": "integer" }, "adhoc": { "type": "boolean" }, "agent_id": { "type": "integer" }, "user_id": { "type": "integer" }, "ticket_user_id": { "type": "integer" }, "ticket_user_name": { "type": "string" }, "cab_id": { "type": "integer" }, "templateid": { "type": "integer" }, "name": { "type": "string" }, "image": { "type": "string" }, "initials": { "type": "string" }, "colour": { "type": "string" }, "requestor_agent_id": { "type": "integer" }, "requestor_user_id": { "type": "integer" }, "datetime": { "type": "string" }, "approval_process_id": { "type": "integer" }, "approval_process_name": { "type": "string" }, "approval_process_guid": { "type": "string" }, "approver_note": { "type": "string" }, "requestor_name": { "type": "string" }, "requestor_imgpath": { "type": "string" }, "requestor_colour": { "type": "string" }, "requestor_initials": { "type": "string" }, "requestor_onlinestatus": { "type": "integer" }, "requestor_lastonline": { "type": "string" }, "summary": { "type": "string" }, "note": { "type": "string" }, "_includeticketinresponse": { "type": "boolean" }, "attachment_list": { "type": "object" }, "customfields": { "type": "array" }, "agent_name": { "type": "string" }, "agent_initials": { "type": "string" }, "agent_requestor_colour": { "type": "string" }, "agent_requestor_imgpath": { "type": "string" }, "delegated_by_uid": { "type": "integer" }, "votes_required_to_accept": { "type": "integer" }, "votes_required_to_reject": { "type": "integer" }, "is_mandatory": { "type": "boolean" }, "_warning": { "type": "string" }, "faresultchanged": { "type": "integer" }, "token": { "type": "string" }, "uniqueid": { "type": "integer" }, "signature": { "type": "string" }, "newsignatureadded": { "type": "boolean" }, "lastreminderdatetime": { "type": "string" }, "startdate": { "type": "string" }, "targetdate": { "type": "string" }, "starttime": { "type": "string" }, "targettime": { "type": "string" }, "timetaken": { "type": "number" }, "allow_approver_attachments": { "type": "boolean" }, "holiday_id": { "type": "integer" }, "holiday_ref": { "type": "string" }, "holiday_start": { "type": "string" }, "holiday_end": { "type": "string" }, "holiday_allday": { "type": "boolean" }, "attachments": { "type": "array" }, "admin_overridden": { "type": "boolean" }, "admin_override_id": { "type": "integer" }, "role_id": { "type": "integer" }, "total_count": { "type": "integer" }, "send_webhook": { "type": "boolean" }, "dateapproved": { "type": "string" }, "step_id": { "type": "integer" }, "step_name": { "type": "string" }, "approval_inprogress": { "type": "boolean" }, "role_name": { "type": "string" }, "_isportalagentnote": { "type": "boolean" }, "delegated_by_username": { "type": "string" }, "_delegate_to_agent_id": { "type": "integer" }, "kb_article_description": { "type": "string" }, "kb_article_notes": { "type": "string" }, "kb_article_resolution": { "type": "string" }, "kb_article_type": { "type": "integer" }, "kb_pdf_template": { "type": "integer" }, "kb_next_review_date": { "type": "string" }, "kb_tags": { "type": "array" }, "kb_new_template_when_linked": { "type": "integer" }, "ticket_status": { "type": "integer" }, "ticket_statusobj": { "type": "object" }, "delegated_by_email": { "type": "string" } } }, "description": "New Approvers" }, "appointment_count": { "type": "integer", "format": "int32", "description": "Appointment Count" }, "open_chat_count": { "type": "integer", "format": "int32", "description": "Open Chat Count" }, "task_count": { "type": "integer", "format": "int32", "description": "Task Count" }, "create_article": { "type": "boolean", "description": "Create Article" }, "qualifications": { "type": "array", "items": { "type": "object", "properties": { "guid": { "type": "string" }, "intent": { "type": "string" }, "id": { "type": "integer" }, "name": { "type": "string" }, "weight": { "type": "integer" }, "mustmatch": { "type": "boolean" }, "unassigned_if_lb_no_match": { "type": "boolean" }, "load_balance_if_matched": { "type": "boolean" }, "load_balance_if_unmatched": { "type": "boolean" }, "criteria": { "type": "array" }, "agents": { "type": "array" }, "agent_matched": { "type": "boolean" }, "_domatch": { "type": "boolean" }, "access_control": { "type": "array" }, "access_control_level": { "type": "integer" }, "_warning": { "type": "string" } } }, "description": "The qualifications value" }, "target_adjust": { "type": "integer", "format": "int32", "description": "Target Adjust" }, "start_adjust": { "type": "integer", "format": "int32", "description": "Start Adjust" }, "dont_do_rules": { "type": "boolean", "description": "Dont Do Rules" }, "dont_do_databaselookups": { "type": "boolean", "description": "Dont Do Databaselookups" }, "apply_rules": { "type": "boolean", "description": "Apply Rules" }, "apply_this_rule": { "type": "integer", "format": "int32", "description": "Apply This Rule" }, "_forcereassign": { "type": "boolean", "description": "The forcereassign value" }, "_appointment01_ok": { "type": "boolean", "description": "Appointment01 Ok" }, "_agent01_ok": { "type": "boolean", "description": "Agent01 Ok" }, "_agent02_ok": { "type": "boolean", "description": "Agent02 Ok" }, "_asset01_ok": { "type": "boolean", "description": "Asset01 Ok" }, "return_this": { "type": "boolean", "description": "Return This" }, "_validate_form": { "type": "boolean", "description": "Validate Form" }, "_validate_updates": { "type": "boolean", "description": "Validate Updates" }, "attachments": { "type": "array", "items": { "type": "object", "properties": { "third_party_id": { "type": "string" }, "link": { "type": "string" }, "content_type": { "type": "string" }, "last_updated": { "type": "string" }, "id": { "type": "integer" }, "filename": { "type": "string" }, "datecreated": { "type": "string" }, "note": { "type": "string" }, "filesize": { "type": "integer" }, "type": { "type": "integer" }, "unique_id": { "type": "integer" }, "desc": { "type": "string" }, "isimage": { "type": "boolean" }, "data": { "type": "string" }, "ticket_id": { "type": "integer" }, "action_id": { "type": "integer" }, "outcome_id": { "type": "integer" }, "user_id": { "type": "integer" }, "agent_id": { "type": "integer" }, "attachmentaction_id": { "type": "integer" }, "_canupdate": { "type": "boolean" }, "guid": { "type": "string" }, "image_upload_id": { "type": "integer" }, "image_upload_key": { "type": "string" }, "file": { "type": "string" }, "_enduserportalpdfprint": { "type": "boolean" }, "anon_outcomeid": { "type": "integer" }, "has_scanned": { "type": "boolean" }, "_warning": { "type": "string" }, "_is_new_version": { "type": "boolean" }, "parent_name": { "type": "string" }, "parent_desc": { "type": "string" }, "version_count": { "type": "integer" }, "_alreadyuploaded": { "type": "boolean" }, "copy_from_id": { "type": "integer" }, "new_external_link": { "type": "object" }, "_match_thirdparty_id": { "type": "string" }, "_match_additional_id": { "type": "string" }, "_match_integration_id": { "type": "integer" }, "_match_integration_name": { "type": "string" }, "import_details_id": { "type": "integer" }, "external_links": { "type": "array" }, "access_control": { "type": "array" }, "_start_transcription": { "type": "boolean" }, "_transcription_started": { "type": "boolean" }, "_transcription_is_new_action": { "type": "boolean" }, "showforusers": { "type": "boolean" }, "showonchild": { "type": "boolean" }, "showonrelated": { "type": "boolean" }, "data_base64": { "type": "string" }, "download_url": { "type": "string" }, "third_party_token": { "type": "string" }, "already_posted": { "type": "boolean" }, "faultid": { "type": "integer" }, "_isimport": { "type": "boolean" }, "_importtype": { "type": "string" }, "s3url": { "type": "string" }, "att_link": { "type": "string" }, "child_count": { "type": "integer" }, "parent_id": { "type": "integer" }, "linked_version_id": { "type": "integer" }, "allow_anon_upload": { "type": "boolean" }, "tickettype_id": { "type": "integer" }, "tickettype_guid": { "type": "string" }, "validate_guid": { "type": "string" }, "import_parentid": { "type": "string" }, "folder_hierarchy": { "type": "string" }, "access_control_level": { "type": "integer" }, "is_s3": { "type": "boolean" } } }, "description": "The attachments value" }, "documents": { "type": "array", "items": { "type": "object", "properties": { "third_party_id": { "type": "string" }, "link": { "type": "string" }, "content_type": { "type": "string" }, "last_updated": { "type": "string" }, "id": { "type": "integer" }, "filename": { "type": "string" }, "datecreated": { "type": "string" }, "note": { "type": "string" }, "filesize": { "type": "integer" }, "type": { "type": "integer" }, "unique_id": { "type": "integer" }, "desc": { "type": "string" }, "isimage": { "type": "boolean" }, "data": { "type": "string" }, "ticket_id": { "type": "integer" }, "action_id": { "type": "integer" }, "outcome_id": { "type": "integer" }, "user_id": { "type": "integer" }, "agent_id": { "type": "integer" }, "attachmentaction_id": { "type": "integer" }, "_canupdate": { "type": "boolean" }, "guid": { "type": "string" }, "image_upload_id": { "type": "integer" }, "image_upload_key": { "type": "string" }, "file": { "type": "string" }, "_enduserportalpdfprint": { "type": "boolean" }, "anon_outcomeid": { "type": "integer" }, "has_scanned": { "type": "boolean" }, "_warning": { "type": "string" }, "_is_new_version": { "type": "boolean" }, "parent_name": { "type": "string" }, "parent_desc": { "type": "string" }, "version_count": { "type": "integer" }, "_alreadyuploaded": { "type": "boolean" }, "copy_from_id": { "type": "integer" }, "new_external_link": { "type": "object" }, "_match_thirdparty_id": { "type": "string" }, "_match_additional_id": { "type": "string" }, "_match_integration_id": { "type": "integer" }, "_match_integration_name": { "type": "string" }, "import_details_id": { "type": "integer" }, "external_links": { "type": "array" }, "access_control": { "type": "array" }, "_start_transcription": { "type": "boolean" }, "_transcription_started": { "type": "boolean" }, "_transcription_is_new_action": { "type": "boolean" }, "showforusers": { "type": "boolean" }, "showonchild": { "type": "boolean" }, "showonrelated": { "type": "boolean" }, "data_base64": { "type": "string" }, "download_url": { "type": "string" }, "third_party_token": { "type": "string" }, "already_posted": { "type": "boolean" }, "faultid": { "type": "integer" }, "_isimport": { "type": "boolean" }, "_importtype": { "type": "string" }, "s3url": { "type": "string" }, "att_link": { "type": "string" }, "child_count": { "type": "integer" }, "parent_id": { "type": "integer" }, "linked_version_id": { "type": "integer" }, "allow_anon_upload": { "type": "boolean" }, "tickettype_id": { "type": "integer" }, "tickettype_guid": { "type": "string" }, "validate_guid": { "type": "string" }, "import_parentid": { "type": "string" }, "folder_hierarchy": { "type": "string" }, "access_control_level": { "type": "integer" }, "is_s3": { "type": "boolean" } } }, "description": "The documents value" }, "popup_notes": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "client_id": { "type": "integer" }, "site_id": { "type": "integer" }, "user_id": { "type": "integer" }, "date_created": { "type": "string" }, "note": { "type": "string" }, "dismissable": { "type": "boolean" }, "read_status": { "type": "integer" }, "displaymodal": { "type": "boolean" }, "displayhtml": { "type": "boolean" }, "limitdaterange": { "type": "boolean" }, "startdate": { "type": "string" }, "enddate": { "type": "string" }, "_warning": { "type": "string" } } }, "description": "Popup Notes" }, "current_action_type": { "type": "string", "description": "Current Action Type" }, "current_action_name": { "type": "string", "description": "Current Action Name" }, "_ispreview": { "type": "boolean", "description": "The ispreview value" }, "assets": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "changeguid": { "type": "string" }, "intent": { "type": "string" }, "inventory_number": { "type": "string" }, "key_field": { "type": "string" }, "key_field2": { "type": "string" }, "key_field3": { "type": "string" }, "client_id": { "type": "integer" }, "client_name": { "type": "string" }, "site_id": { "type": "integer" }, "site_name": { "type": "string" }, "business_owner_id": { "type": "integer" }, "business_owner_name": { "type": "string" }, "business_owner_site": { "type": "string" }, "business_owner_client": { "type": "string" }, "business_owner_cab_id": { "type": "integer" }, "business_owner_cab_name": { "type": "string" }, "username": { "type": "string" }, "technical_owner_id": { "type": "integer" }, "technical_owner_name": { "type": "string" }, "technical_owner_cab_id": { "type": "integer" }, "technical_owner_cab_name": { "type": "string" }, "intune_default_site": { "type": "integer" }, "assettype_id": { "type": "integer" }, "assettype_name": { "type": "string" }, "colour": { "type": "string" }, "icon": { "type": "string" }, "warranty_end": { "type": "string" }, "inactive": { "type": "boolean" }, "is_primary_asset": { "type": "boolean" }, "parent_id": { "type": "integer" }, "lansweeper_parent_id": { "type": "string" }, "child_id": { "type": "integer" }, "sibling_id": { "type": "boolean" }, "contract_value": { "type": "number" }, "contract_ref": { "type": "string" }, "contract_id": { "type": "integer" }, "supplier_id": { "type": "integer" }, "supplier_name": { "type": "string" }, "manufacturer_id": { "type": "integer" }, "manufacturer_name": { "type": "string" }, "supplier_contract_id": { "type": "integer" }, "supplier_contract_ref": { "type": "string" }, "supplier_sla_id": { "type": "integer" }, "supplier_priority_id": { "type": "integer" }, "fields": { "type": "array" }, "customfields": { "type": "array" }, "relationship_id": { "type": "integer" }, "default_contract_value": { "type": "number" }, "itemstock_id": { "type": "integer" }, "item_id": { "type": "integer" }, "stock_date": { "type": "string" }, "non_consignable": { "type": "boolean" }, "reserved_salesorder_id": { "type": "integer" }, "reserved_salesorder_line_id": { "type": "integer" }, "matching_field": { "type": "string" }, "is_auto_picking_asset_tag": { "type": "boolean" }, "device42_id": { "type": "integer" }, "device42_url": { "type": "string" }, "related_services": { "type": "string" }, "technical_owner": { "type": "string" }, "business_owner": { "type": "string" }, "primary_asset_chart_json": { "type": "string" }, "criticality": { "type": "integer" }, "service_id": { "type": "integer" }, "key": { "type": "integer" }, "table": { "type": "integer" }, "use": { "type": "string" }, "device_number": { "type": "integer" }, "assettype_guid": { "type": "string" }, "owning_portfolio_name": { "type": "string" }, "owning_service_name": { "type": "string" }, "owning_businessapp_name": { "type": "string" }, "owning_ci_name": { "type": "string" }, "warranty_start": { "type": "string" }, "labour_warranty_start": { "type": "string" }, "labour_warranty_end": { "type": "string" }, "parent_guid": { "type": "string" }, "child_guid": { "type": "string" }, "status_id": { "type": "integer" }, "status_name": { "type": "string" }, "third_party_id": { "type": "integer" }, "sla_name": { "type": "string" }, "priority_name": { "type": "string" }, "latest_contract_ref": { "type": "string" }, "sequence": { "type": "integer" }, "ncentral_url": { "type": "string" }, "ncentral_remote_url": { "type": "string" }, "contract_end_date": { "type": "string" }, "atera_id": { "type": "string" }, "automate_id": { "type": "integer" }, "automate_url": { "type": "string" }, "connectwise_control_url": { "type": "string" }, "ninjarmm_id": { "type": "integer" }, "ninja_url": { "type": "string" }, "ninja_remote_url": { "type": "string" }, "syncro_url": { "type": "string" }, "syncroid": { "type": "integer" }, "itglue_url": { "type": "string" }, "defaultsequence": { "type": "integer" }, "service_ids": { "type": "string" }, "bulkcreated": { "type": "boolean" }, "bulkbillingperiod": { "type": "integer" }, "asset_field": { "type": "string" }, "datto_alternate_id": { "type": "integer" }, "syncro_id": { "type": "string" }, "domotz_id": { "type": "string" }, "snow_id": { "type": "integer" }, "passportal_id": { "type": "integer" }, "auvik_device_id": { "type": "string" }, "auvik_url": { "type": "string" }, "allowallstatus": { "type": "boolean" }, "allowed_status": { "type": "array" }, "allowallcustombuttons": { "type": "boolean" }, "allowed_custombuttons": { "type": "array" }, "datto_id": { "type": "string" }, "addigy_id": { "type": "string" }, "liongard_url": { "type": "string" }, "liongard_environmnet_id": { "type": "integer" }, "liongard_id": { "type": "string" }, "kaseya_id": { "type": "string" }, "iskaseyaagent": { "type": "boolean" }, "kaseyavsa_url": { "type": "string" }, "addigy_url": { "type": "string" }, "teamviewerid": { "type": "string" }, "serialization_user": { "type": "integer" }, "zabbix_id": { "type": "string" }, "zabbix_url": { "type": "string" }, "stockbin_name": { "type": "string" }, "issue_consignment_line_id": { "type": "integer" }, "item_name": { "type": "string" }, "datto_url": { "type": "string" }, "ncentral_details_id": { "type": "integer" }, "nable_id": { "type": "string" }, "connectwisecontrolid": { "type": "string" }, "_isimport": { "type": "boolean" }, "_importtype": { "type": "string" }, "workspace_id": { "type": "string" }, "workspace_url": { "type": "string" }, "intune_id": { "type": "string" }, "supplier_purchasedate": { "type": "string" }, "logicmonitor_id": { "type": "string" }, "barracudarmm_id": { "type": "string" }, "sla_id": { "type": "integer" }, "priority_id": { "type": "integer" }, "icinga_id": { "type": "string" }, "related_service_name": { "type": "string" }, "related_service_count": { "type": "integer" }, "connectwisermm_id": { "type": "string" }, "xensam_id": { "type": "string" }, "asset_type_priority": { "type": "integer" }, "snipeit_id": { "type": "string" }, "prometheus_id": { "type": "string" }, "dynatrace_id": { "type": "string" }, "vmworkspace_id": { "type": "string" }, "tanium_id": { "type": "string" }, "tenable_id": { "type": "string" }, "kandji_id": { "type": "string" }, "criticality_description": { "type": "string" }, "auvik_id": { "type": "string" }, "is_template": { "type": "boolean" }, "aws_id": { "type": "string" }, "manageengine_id": { "type": "string" }, "manageengine_customer_id": { "type": "string" }, "lastchangeofvaluedate": { "type": "string" }, "commissiondate": { "type": "string" }, "first_user_id": { "type": "integer" }, "changebackupexists": { "type": "boolean" }, "_isbatch": { "type": "boolean" }, "virima_id": { "type": "string" }, "service_guid": { "type": "string" }, "service_name": { "type": "string" }, "lansweeperid": { "type": "string" }, "eracent_id": { "type": "string" }, "changehistory_last_updated": { "type": "string" }, "changehistory_updated_by": { "type": "string" }, "changehistory_created_by": { "type": "string" }, "changehistory_created_date": { "type": "string" }, "auto_link": { "type": "boolean" }, "impact_statement": { "type": "string" }, "activity_statement": { "type": "string" }, "raynet_id": { "type": "string" }, "armis_id": { "type": "string" }, "kaseyavsax_id": { "type": "string" }, "diagram_field1": { "type": "string" }, "diagram_field2": { "type": "string" }, "diagram_field3": { "type": "string" }, "ci_type": { "type": "integer" }, "manually_linked_ticket": { "type": "boolean" }, "_importtypeid": { "type": "integer" }, "_importthirdpartyid": { "type": "string" }, "new_external_link": { "type": "object" }, "import_details_id": { "type": "integer" }, "_isupdateimport": { "type": "boolean" }, "_match_thirdparty_id": { "type": "string" }, "_match_integration_id": { "type": "integer" }, "_match_integration_name": { "type": "string" }, "_match_integration_button_caption": { "type": "string" }, "_match_integration_button_url": { "type": "string" }, "_match_integration_button_icon": { "type": "string" } } }, "description": "The assets value" }, "nochangesequpdate": { "type": "boolean", "description": "The nochangesequpdate value" }, "_reclose": { "type": "boolean", "description": "The reclose value" }, "_reclose_oid": { "type": "integer", "format": "int32", "description": "Reclose Oid" }, "_recover": { "type": "boolean", "description": "The recover value" }, "email_start_tag_override": { "type": "string", "description": "Email Start Tag Override" }, "email_end_tag_override": { "type": "string", "description": "Email End Tag Override" }, "follower_count": { "type": "integer", "format": "int32", "description": "Follower Count" }, "contact_address": { "type": "object", "description": "Contact Address" }, "chat_id": { "type": "integer", "format": "int32", "description": "Chat Id" }, "actioncode": { "type": "integer", "format": "int32", "description": "The actioncode value" }, "clone_count": { "type": "integer", "format": "int32", "description": "Clone Count" }, "copy_milestone": { "type": "boolean", "description": "Copy Milestone" }, "todo_count": { "type": "integer", "format": "int32", "description": "Todo Count" }, "todo_list": { "type": "array", "items": { "type": "object", "properties": { "ticket_id": { "type": "integer" }, "id": { "type": "integer" }, "done": { "type": "boolean" }, "done_by_id": { "type": "integer" }, "done_by_name": { "type": "string" }, "text": { "type": "string" }, "start_date": { "type": "string" }, "end_date": { "type": "string" }, "actual_start": { "type": "string" }, "actual_end": { "type": "string" }, "sequence": { "type": "integer" }, "_warning": { "type": "string" }, "addedby": { "type": "integer" }, "group_id": { "type": "integer" }, "group_name": { "type": "string" }, "group_seq": { "type": "integer" } } }, "description": "Todo List" }, "service_count": { "type": "integer", "format": "int32", "description": "Service Count" }, "businessapp_count": { "type": "integer", "format": "int32", "description": "Businessapp Count" }, "unsubscribedfromserviceid": { "type": "integer", "format": "int32", "description": "The unsubscribedfromserviceid value" }, "is_project": { "type": "boolean", "description": "Is Project" }, "items_issued_count": { "type": "integer", "format": "int32", "description": "Items Issued Count" }, "items_issued": { "type": "array", "items": { "type": "object", "properties": { "ticket_id": { "type": "integer" }, "id": { "type": "integer" }, "item_id": { "type": "integer" }, "quantity": { "type": "number" }, "quantity_shipped": { "type": "number" }, "unit": { "type": "integer" }, "costprice": { "type": "number" }, "price": { "type": "number" }, "status": { "type": "string" }, "date_shipped": { "type": "string" }, "note": { "type": "string" }, "note2": { "type": "string" }, "name": { "type": "string" }, "supplier_part_code": { "type": "string" }, "stocklocation_id": { "type": "integer" }, "stocklocation_name": { "type": "string" }, "quantity_in_stock": { "type": "number" }, "asset_number": { "type": "integer" }, "asset_site": { "type": "integer" }, "warranty_reported": { "type": "boolean" }, "selected": { "type": "boolean" }, "stock_adjusted_already": { "type": "boolean" }, "cost_centre": { "type": "integer" }, "agent_id": { "type": "integer" }, "assetgroup_name": { "type": "string" }, "assettype_id": { "type": "integer" }, "assettype_name": { "type": "string" }, "supplier_name": { "type": "string" }, "tax": { "type": "number" }, "item_tax_code": { "type": "integer" }, "item_taxable": { "type": "boolean" }, "item_generic": { "type": "integer" }, "item_recurring": { "type": "boolean" }, "item_internal_reference": { "type": "string" }, "item_external_reference": { "type": "string" }, "item_tax_name": { "type": "string" }, "net_total": { "type": "number" }, "total_price": { "type": "number" }, "total_tax": { "type": "number" }, "total_net_total": { "type": "number" }, "consignment_ids": { "type": "array" }, "asset_id": { "type": "integer" }, "from_order_id": { "type": "integer" }, "from_order_line": { "type": "integer" }, "reserved_assets": { "type": "array" }, "inventory_number": { "type": "string" }, "stockbin_id": { "type": "integer" }, "asset_type_matching_field_name": { "type": "string" }, "_warning": { "type": "string" }, "budgettype_id": { "type": "integer" }, "serialise_only_one": { "type": "boolean" }, "recurringinvoice_id": { "type": "integer" }, "dont_track_stock": { "type": "boolean" } } }, "description": "Items Issued" }, "item_issued": { "type": "object", "description": "Item Issued" }, "project_items_issued": { "type": "array", "items": { "type": "object", "properties": { "ticket_id": { "type": "integer" }, "id": { "type": "integer" }, "item_id": { "type": "integer" }, "quantity": { "type": "number" }, "quantity_shipped": { "type": "number" }, "unit": { "type": "integer" }, "costprice": { "type": "number" }, "price": { "type": "number" }, "status": { "type": "string" }, "date_shipped": { "type": "string" }, "note": { "type": "string" }, "note2": { "type": "string" }, "name": { "type": "string" }, "supplier_part_code": { "type": "string" }, "stocklocation_id": { "type": "integer" }, "stocklocation_name": { "type": "string" }, "quantity_in_stock": { "type": "number" }, "asset_number": { "type": "integer" }, "asset_site": { "type": "integer" }, "warranty_reported": { "type": "boolean" }, "selected": { "type": "boolean" }, "stock_adjusted_already": { "type": "boolean" }, "cost_centre": { "type": "integer" }, "agent_id": { "type": "integer" }, "assetgroup_name": { "type": "string" }, "assettype_id": { "type": "integer" }, "assettype_name": { "type": "string" }, "supplier_name": { "type": "string" }, "tax": { "type": "number" }, "item_tax_code": { "type": "integer" }, "item_taxable": { "type": "boolean" }, "item_generic": { "type": "integer" }, "item_recurring": { "type": "boolean" }, "item_internal_reference": { "type": "string" }, "item_external_reference": { "type": "string" }, "item_tax_name": { "type": "string" }, "net_total": { "type": "number" }, "total_price": { "type": "number" }, "total_tax": { "type": "number" }, "total_net_total": { "type": "number" }, "consignment_ids": { "type": "array" }, "asset_id": { "type": "integer" }, "from_order_id": { "type": "integer" }, "from_order_line": { "type": "integer" }, "reserved_assets": { "type": "array" }, "inventory_number": { "type": "string" }, "stockbin_id": { "type": "integer" }, "asset_type_matching_field_name": { "type": "string" }, "_warning": { "type": "string" }, "budgettype_id": { "type": "integer" }, "serialise_only_one": { "type": "boolean" }, "recurringinvoice_id": { "type": "integer" }, "dont_track_stock": { "type": "boolean" } } }, "description": "Project Items Issued" }, "quotation_count": { "type": "integer", "format": "int32", "description": "Quotation Count" }, "salesorder_count": { "type": "integer", "format": "int32", "description": "Salesorder Count" }, "purchaseorder_count": { "type": "integer", "format": "int32", "description": "Purchaseorder Count" }, "invoice_line_count": { "type": "integer", "format": "int32", "description": "Invoice Line Count" }, "third_party_client_id": { "type": "string", "description": "Third Party Client Id" }, "_refreshresponse": { "type": "boolean", "description": "The refreshresponse value" }, "_isimport": { "type": "boolean", "description": "The isimport value" }, "_isalert": { "type": "boolean", "description": "The isalert value" }, "_novalidate": { "type": "boolean", "description": "The novalidate value" }, "is_closure_reminder_closure": { "type": "boolean", "description": "Is Closure Reminder Closure" }, "is_slahold_reminder_closure": { "type": "boolean", "description": "Is Slahold Reminder Closure" }, "_importid": { "type": "integer", "format": "int32", "description": "The importid value" }, "sendtopagerduty": { "type": "boolean", "description": "The sendtopagerduty value" }, "splunkurl": { "type": "string", "description": "The splunkurl value" }, "splunksearch": { "type": "string", "description": "The splunksearch value" }, "budgettype_id": { "type": "integer", "format": "int32", "description": "Budgettype Id" }, "budgettype_name": { "type": "string", "description": "Budgettype Name" }, "budgets": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "ticket_id": { "type": "integer" }, "budgettype_id": { "type": "integer" }, "budgettype_name": { "type": "string" }, "hours": { "type": "number" }, "days": { "type": "number" }, "rate": { "type": "number" }, "rate_days": { "type": "number" }, "money": { "type": "number" }, "estimated_hours": { "type": "number" }, "estimated_days": { "type": "number" }, "estimated_money": { "type": "number" }, "actual_hours": { "type": "number" }, "actual_days": { "type": "number" }, "actual_money": { "type": "number" }, "scheduled_hours": { "type": "number" }, "scheduled_days": { "type": "number" }, "scheduled_value": { "type": "number" }, "toschedule_hours": { "type": "number" }, "toschedule_days": { "type": "number" }, "toschedule_value": { "type": "number" }, "remaining_hours": { "type": "number" }, "remaining_days": { "type": "number" }, "remaining_value": { "type": "number" }, "quoteline_id": { "type": "integer" }, "_warning": { "type": "string" } } }, "description": "The budgets value" }, "process_ai": { "type": "boolean", "description": "Process Ai" }, "send_remoteinvite": { "type": "boolean", "description": "Send Remoteinvite" }, "invite_emaillist": { "type": "string", "description": "Invite Emaillist" }, "third_party_call_id": { "type": "string", "description": "Third Party Call Id" }, "remotetechid": { "type": "integer", "format": "int32", "description": "The remotetechid value" }, "linkremotesession": { "type": "boolean", "description": "The linkremotesession value" }, "remotesessionid": { "type": "integer", "format": "int32", "description": "The remotesessionid value" }, "utcoffset": { "type": "number", "format": "double", "description": "The utcoffset value" }, "form_id": { "type": "string", "description": "Form Id" }, "database_lookup_result": { "type": "object", "description": "Database Lookup Result" }, "azure_tenants": { "type": "string", "description": "Azure Tenants" }, "azure_tenants_name": { "type": "string", "description": "Azure Tenants Name" }, "_warning": { "type": "string", "description": "The warning value" }, "_warning_is_error": { "type": "string", "description": "Warning Is Error" }, "close_unassigned": { "type": "boolean", "description": "Close Unassigned" }, "canbechild": { "type": "boolean", "description": "The canbechild value" }, "_changefreeze01_ok": { "type": "boolean", "description": "Changefreeze01 Ok" }, "_maintenance01_ok": { "type": "boolean", "description": "Maintenance01 Ok" }, "_maintenancesuggest01_ok": { "type": "boolean", "description": "Maintenancesuggest01 Ok" }, "_force": { "type": "boolean", "description": "The force value" }, "_ticketclash01_ok": { "type": "boolean", "description": "Ticketclash01 Ok" }, "_milestonedate01_ok": { "type": "boolean", "description": "Milestonedate01 Ok" }, "_ignoremilestonedates": { "type": "boolean", "description": "The ignoremilestonedates value" }, "locked": { "type": "boolean", "description": "The locked value" }, "has_related": { "type": "boolean", "description": "Has Related" }, "pagerdutyeragent": { "type": "integer", "format": "int32", "description": "The pagerdutyeragent value" }, "elapsed_response_hours": { "type": "number", "format": "double", "description": "Elapsed Response Hours" }, "elapsed_resolution_hours": { "type": "number", "format": "double", "description": "Elapsed Resolution Hours" }, "sla_start_date": { "type": "string", "format": "date-time", "description": "Sla Start Date" }, "_print_generate": { "type": "boolean", "description": "Print Generate" }, "printhtml": { "type": "string", "description": "The printhtml value" }, "pdf_attachment_id": { "type": "integer", "format": "int32", "description": "Pdf Attachment Id" }, "journeys": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "unum": { "type": "integer" }, "faultid": { "type": "integer" }, "actionnumber": { "type": "integer" }, "description": { "type": "string" }, "startdate": { "type": "string" }, "enddate": { "type": "string" }, "startodometer": { "type": "number" }, "endodometer": { "type": "number" }, "vehicle": { "type": "string" }, "startgps": { "type": "number" }, "endgps": { "type": "number" }, "datereimbursed": { "type": "string" }, "dateinvoicedmileage": { "type": "string" }, "dateinvoicedtraveltime": { "type": "string" }, "ihidmileage": { "type": "integer" }, "ihidtraveltime": { "type": "integer" }, "invoiceable": { "type": "boolean" }, "type": { "type": "integer" }, "_warning": { "type": "string" } } }, "description": "The journeys value" }, "devops_agent": { "type": "string", "description": "Devops Agent" }, "_dontupdate_devops": { "type": "boolean", "description": "Dontupdate Devops" }, "category_note_1": { "type": "string", "description": "Category Note 1" }, "category_user_note_1": { "type": "string", "description": "Category User Note 1" }, "category_include_note_1": { "type": "boolean", "description": "Category Include Note 1" }, "category_itil_1": { "type": "integer", "format": "int32", "description": "Category Itil 1" }, "category_note_2": { "type": "string", "description": "Category Note 2" }, "category_user_note_2": { "type": "string", "description": "Category User Note 2" }, "category_include_note_2": { "type": "boolean", "description": "Category Include Note 2" }, "category_itil_2": { "type": "integer", "format": "int32", "description": "Category Itil 2" }, "category_note_3": { "type": "string", "description": "Category Note 3" }, "category_user_note_3": { "type": "string", "description": "Category User Note 3" }, "category_include_note_3": { "type": "boolean", "description": "Category Include Note 3" }, "category_itil_3": { "type": "integer", "format": "int32", "description": "Category Itil 3" }, "category_note_4": { "type": "string", "description": "Category Note 4" }, "category_user_note_4": { "type": "string", "description": "Category User Note 4" }, "category_include_note_4": { "type": "boolean", "description": "Category Include Note 4" }, "category_itil_4": { "type": "integer", "format": "int32", "description": "Category Itil 4" }, "devops_comment_count": { "type": "integer", "format": "int32", "description": "Devops Comment Count" }, "_iszapier": { "type": "boolean", "description": "The iszapier value" }, "_find_user_from_reportedby": { "type": "boolean", "description": "Find User From Reportedby" }, "ncentral_ticketid": { "type": "string", "description": "Ncentral Ticketid" }, "_isnotify": { "type": "boolean", "description": "The isnotify value" }, "created_from_action_id": { "type": "integer", "format": "int32", "description": "Created From Action Id" }, "created_from_action_name": { "type": "string", "description": "Created From Action Name" }, "createacknowledgement": { "type": "boolean", "description": "The createacknowledgement value" }, "your_vote": { "type": "integer", "format": "int32", "description": "Your Vote" }, "your_vote_comment": { "type": "string", "description": "Your Vote Comment" }, "donotapplytemplateintheapi": { "type": "boolean", "description": "The donotapplytemplateintheapi value" }, "_create_outstanding_appointments": { "type": "boolean", "description": "Create Outstanding Appointments" }, "_create_outstanding_appointment_email": { "type": "boolean", "description": "Create Outstanding Appointment Email" }, "scomalertstate": { "type": "integer", "format": "int32", "description": "The scomalertstate value" }, "orionalertid": { "type": "integer", "format": "int32", "description": "The orionalertid value" }, "orionalertactiveid": { "type": "integer", "format": "int32", "description": "The orionalertactiveid value" }, "orionacknowledgestate": { "type": "integer", "format": "int32", "description": "The orionacknowledgestate value" }, "orionclosestate": { "type": "integer", "format": "int32", "description": "The orionclosestate value" }, "orionacknowledgedby": { "type": "integer", "format": "int32", "description": "The orionacknowledgedby value" }, "orionacknowledgedate": { "type": "string", "format": "date-time", "description": "The orionacknowledgedate value" }, "_acknowledgealert": { "type": "boolean", "description": "The acknowledgealert value" }, "orionacknowledgenote": { "type": "string", "description": "The orionacknowledgenote value" }, "orionacknowledgedbyname": { "type": "string", "description": "The orionacknowledgedbyname value" }, "orionalertname": { "type": "string", "description": "The orionalertname value" }, "servicenow_id": { "type": "string", "description": "Servicenow Id" }, "third_party_parent_id": { "type": "string", "description": "Third Party Parent Id" }, "third_party_problem_id": { "type": "string", "description": "Third Party Problem Id" }, "opened_by": { "type": "string", "description": "Opened By" }, "resolved_by": { "type": "string", "description": "Resolved By" }, "sendtosplunkoncall": { "type": "boolean", "description": "The sendtosplunkoncall value" }, "splunkoncalltarget": { "type": "integer", "format": "int32", "description": "The splunkoncalltarget value" }, "splunkoncalltarget_id": { "type": "string", "description": "Splunkoncalltarget Id" }, "splunkoncall_id": { "type": "string", "description": "Splunkoncall Id" }, "splunkoncallurl": { "type": "string", "description": "The splunkoncallurl value" }, "splunkoncallstatus": { "type": "integer", "format": "int32", "description": "The splunkoncallstatus value" }, "connectwise_id": { "type": "integer", "format": "int32", "description": "Connectwise Id" }, "connectwise_project_id": { "type": "integer", "format": "int32", "description": "Connectwise Project Id" }, "prepay_balance_hours": { "type": "number", "format": "double", "description": "Prepay Balance Hours" }, "prepay_balance_amount": { "type": "number", "format": "double", "description": "Prepay Balance Amount" }, "servicenow_number": { "type": "string", "description": "Servicenow Number" }, "parent_ticket_type_name": { "type": "string", "description": "Parent Ticket Type Name" }, "createdfrom_ticket_type_name": { "type": "string", "description": "Createdfrom Ticket Type Name" }, "clonedfrom_ticket_type_name": { "type": "string", "description": "Clonedfrom Ticket Type Name" }, "autotask_id": { "type": "integer", "format": "int32", "description": "Autotask Id" }, "autotask_number": { "type": "string", "description": "Autotask Number" }, "atera_alert_id": { "type": "integer", "format": "int32", "description": "Atera Alert Id" }, "syncro_alert_id": { "type": "integer", "format": "int32", "description": "Syncro Alert Id" }, "laststatuschangestatus": { "type": "integer", "format": "int32", "description": "The laststatuschangestatus value" }, "laststatuschangestatusdate": { "type": "string", "format": "date-time", "description": "The laststatuschangestatusdate value" }, "mark_as_read_only": { "type": "boolean", "description": "Mark As Read Only" }, "audit_log": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "ticket_id": { "type": "integer" }, "agent_id": { "type": "integer" }, "date": { "type": "string" }, "value": { "type": "string" }, "to": { "type": "string" }, "from": { "type": "string" }, "table_name": { "type": "string" }, "id1": { "type": "integer" }, "id2": { "type": "integer" }, "clientid": { "type": "integer" }, "_warning": { "type": "string" }, "actoutcome": { "type": "string" }, "user_id": { "type": "integer" }, "username": { "type": "string" }, "datetime_to": { "type": "string" }, "datetime_from": { "type": "string" }, "_redact": { "type": "boolean" }, "guid": { "type": "string" } } }, "description": "Audit Log" }, "meraki_device": { "type": "string", "description": "Meraki Device" }, "meraki_alert_type": { "type": "string", "description": "Meraki Alert Type" }, "matched_rules": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "fault_id": { "type": "integer" }, "rule_id": { "type": "integer" }, "rule_sequence": { "type": "integer" }, "_warning": { "type": "string" }, "popupmsg": { "type": "string" }, "pop_up_msg_is_html": { "type": "boolean" }, "pop_up_msg_modal": { "type": "boolean" } } }, "description": "Matched Rules" }, "powershell_script_count": { "type": "integer", "format": "int32", "description": "Powershell Script Count" }, "devops_workitem_count": { "type": "integer", "format": "int32", "description": "Devops Workitem Count" }, "ninja_alert_id": { "type": "string", "description": "Ninja Alert Id" }, "ninja_device_id": { "type": "integer", "format": "int32", "description": "Ninja Device Id" }, "usertype": { "type": "integer", "format": "int32", "description": "The usertype value" }, "actionworkflowset": { "type": "boolean", "description": "The actionworkflowset value" }, "isbillable": { "type": "boolean", "description": "The isbillable value" }, "itemsarebillable": { "type": "boolean", "description": "The itemsarebillable value" }, "childrenlefttocreate": { "type": "boolean", "description": "The childrenlefttocreate value" }, "who": { "type": "string", "description": "The who value" }, "resourcetype_id": { "type": "integer", "format": "int32", "description": "Resourcetype Id" }, "resourcetype_name": { "type": "string", "description": "Resourcetype Name" }, "resource_booking_type": { "type": "integer", "format": "int32", "description": "Resource Booking Type" }, "resource_booking_timeslot": { "type": "string", "format": "date-time", "description": "Resource Booking Timeslot" }, "resource_booking_asset": { "type": "integer", "format": "int32", "description": "Resource Booking Asset" }, "matched_rule_ids": { "type": "string", "description": "Matched Rule Ids" }, "forceruleupdate": { "type": "boolean", "description": "The forceruleupdate value" }, "teams_user_id": { "type": "string", "description": "Teams User Id" }, "_isteams": { "type": "boolean", "description": "The isteams value" }, "faultapprovalfailed": { "type": "boolean", "description": "The faultapprovalfailed value" }, "article_description": { "type": "string", "description": "Article Description" }, "article_resolution": { "type": "string", "description": "Article Resolution" }, "article_notes": { "type": "string", "description": "Article Notes" }, "article_type": { "type": "integer", "format": "int32", "description": "Article Type" }, "tags": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "text": { "type": "string" }, "add_to_kbid": { "type": "integer" }, "add_to_ctid": { "type": "integer" }, "add_to_stid": { "type": "integer" }, "_warning": { "type": "string" }, "add_to_stdid": { "type": "integer" }, "type": { "type": "integer" } } }, "description": "The tags value" }, "dontcreatechild": { "type": "boolean", "description": "The dontcreatechild value" }, "needcreatechild": { "type": "boolean", "description": "The needcreatechild value" }, "sentinel_id": { "type": "string", "description": "Sentinel Id" }, "sentinel_resourcegroup": { "type": "string", "description": "Sentinel Resourcegroup" }, "sentinel_subscriptionid": { "type": "string", "description": "Sentinel Subscriptionid" }, "sentinel_workspace": { "type": "string", "description": "Sentinel Workspace" }, "faultapprovalexists": { "type": "boolean", "description": "The faultapprovalexists value" }, "_validate_only": { "type": "boolean", "description": "Validate Only" }, "_validation_key": { "type": "string", "description": "Validation Key" }, "azuremonitor_id": { "type": "string", "description": "Azuremonitor Id" }, "domotz_alertid": { "type": "integer", "format": "int32", "description": "Domotz Alertid" }, "domotz_deviceid": { "type": "integer", "format": "int32", "description": "Domotz Deviceid" }, "domerge": { "type": "boolean", "description": "The domerge value" }, "isnew": { "type": "boolean", "description": "The isnew value" }, "automate_id": { "type": "integer", "format": "int32", "description": "Automate Id" }, "device_automate_id": { "type": "integer", "format": "int32", "description": "Device Automate Id" }, "auvik_id": { "type": "string", "description": "Auvik Id" }, "auvik_url": { "type": "string", "description": "Auvik Url" }, "contract_balance": { "type": "string", "description": "Contract Balance" }, "bookingurl": { "type": "string", "description": "The bookingurl value" }, "isclone": { "type": "boolean", "description": "The isclone value" }, "clonedfrom": { "type": "integer", "format": "int32", "description": "The clonedfrom value" }, "slatimeremaining": { "type": "number", "format": "double", "description": "The slatimeremaining value" }, "customfieldvalidationreason": { "type": "string", "description": "The customfieldvalidationreason value" }, "_has_automations": { "type": "boolean", "description": "Has Automations" }, "chat_count": { "type": "integer", "format": "int32", "description": "Chat Count" }, "_dont_update_project_dates": { "type": "boolean", "description": "Dont Update Project Dates" }, "_dontupdate_jira": { "type": "boolean", "description": "Dontupdate Jira" }, "jira_issue_count": { "type": "integer", "format": "int32", "description": "Jira Issue Count" }, "call_log_count": { "type": "integer", "format": "int32", "description": "Call Log Count" }, "sentinel_url": { "type": "string", "description": "Sentinel Url" }, "sentinel_display_id": { "type": "integer", "format": "int32", "description": "Sentinel Display Id" }, "postloggedview": { "type": "integer", "format": "int32", "description": "The postloggedview value" }, "addigy_alert_id": { "type": "string", "description": "Addigy Alert Id" }, "ninja_alert_type": { "type": "string", "description": "Ninja Alert Type" }, "freshdesk_id": { "type": "integer", "format": "int32", "description": "Freshdesk Id" }, "external_links": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "table_id": { "type": "integer" }, "module_id": { "type": "integer" }, "integration_name": { "type": "string" }, "halo_id": { "type": "integer" }, "third_party_id": { "type": "string" }, "third_party_desc": { "type": "string" }, "third_party_type": { "type": "string" }, "third_party_url": { "type": "string" }, "third_party_assigned_to": { "type": "string" }, "third_party_count": { "type": "integer" }, "primary": { "type": "boolean" }, "halo_desc": { "type": "string" }, "halo_second_id": { "type": "integer" }, "halo_second_desc": { "type": "string" }, "extra_match_field": { "type": "string" }, "details_id": { "type": "integer" }, "third_party_secondary_id": { "type": "string" }, "_warning": { "type": "string" }, "third_party_status": { "type": "string" }, "third_party_priority": { "type": "string" }, "_match": { "type": "boolean" }, "populate_url": { "type": "boolean" }, "date_created": { "type": "string" }, "date_updated": { "type": "string" }, "subscription_id": { "type": "string" }, "new_subscription_key": { "type": "string" }, "subscription_expiry": { "type": "string" }, "_webhookaction": { "type": "integer" }, "revisions": { "type": "integer" }, "dont_move_existing_assets": { "type": "boolean" }, "chat_message_count": { "type": "integer" }, "third_party_additional_id": { "type": "string" }, "description": { "type": "string" }, "update_existing_link": { "type": "boolean" }, "filters": { "type": "array" }, "parent_id": { "type": "integer" }, "child_links": { "type": "array" }, "url_for_linked_entity": { "type": "string" }, "url_for_linked_entity_caption": { "type": "string" }, "icon_for_linked_entity_caption": { "type": "string" } } }, "description": "External Links" }, "_match_thirdparty_id": { "type": "string", "description": "Match Thirdparty Id" }, "_match_additional_id": { "type": "string", "description": "Match Additional Id" }, "_match_integration_id": { "type": "integer", "format": "int32", "description": "Match Integration Id" }, "_match_integration_name": { "type": "string", "description": "Match Integration Name" }, "kaseya_agent_id": { "type": "string", "description": "Kaseya Agent Id" }, "kaseya_asset_name": { "type": "string", "description": "Kaseya Asset Name" }, "salesforce_contactid": { "type": "string", "description": "Salesforce Contactid" }, "salesforce_accountid": { "type": "string", "description": "Salesforce Accountid" }, "salesforce_parentid": { "type": "string", "description": "Salesforce Parentid" }, "salesforce_status": { "type": "string", "description": "Salesforce Status" }, "newrelic_id": { "type": "string", "description": "Newrelic Id" }, "newrelicincident_id": { "type": "string", "description": "Newrelicincident Id" }, "backup_radar_id": { "type": "integer", "format": "int32", "description": "Backup Radar Id" }, "backup_radar_state": { "type": "integer", "format": "int32", "description": "Backup Radar State" }, "linktypesarray": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "string" }, "name": { "type": "string" } } }, "description": "The linktypesarray value" }, "kaseyaid": { "type": "string", "description": "The kaseyaid value" }, "alluserscanview": { "type": "integer", "format": "int32", "description": "The alluserscanview value" }, "_dontupdate_salesforce": { "type": "boolean", "description": "Dontupdate Salesforce" }, "sync_to_salesforce": { "type": "boolean", "description": "Sync To Salesforce" }, "salesforce_stage": { "type": "integer", "format": "int32", "description": "Salesforce Stage" }, "_newticket_quickclose": { "type": "boolean", "description": "Newticket Quickclose" }, "service_request_detail_id": { "type": "integer", "format": "int32", "description": "Service Request Detail Id" }, "visible_child_tickets": { "type": "integer", "format": "int32", "description": "Visible Child Tickets" }, "check_status_freeze": { "type": "boolean", "description": "Check Status Freeze" }, "expenses": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "agent_id": { "type": "integer" }, "fault_id": { "type": "integer" }, "actionnumber": { "type": "integer" }, "description": { "type": "string" }, "amount": { "type": "number" }, "lookup_id": { "type": "integer" }, "date_added": { "type": "string" }, "date_reimbursed": { "type": "string" }, "date_invoiced": { "type": "string" }, "invoiceable": { "type": "boolean" }, "ihid": { "type": "integer" }, "type_name": { "type": "string" }, "client_name": { "type": "string" }, "client_id": { "type": "integer" }, "client_to_invoice_to_id": { "type": "integer" }, "site_id": { "type": "integer" }, "reviewed": { "type": "boolean" }, "_warning": { "type": "string" }, "reviewed_agent_id": { "type": "integer" }, "can_review": { "type": "boolean" }, "customfields": { "type": "array" } } }, "description": "The expenses value" }, "clear_feedback": { "type": "boolean", "description": "Clear Feedback" }, "facebook_message_id": { "type": "string", "description": "Facebook Message Id" }, "twitter_message_id": { "type": "integer", "format": "int64", "description": "Twitter Message Id" }, "ncentral_details_id": { "type": "integer", "format": "int32", "description": "Ncentral Details Id" }, "requesttype_published_id": { "type": "string", "description": "Requesttype Published Id" }, "chat_key_id": { "type": "string", "description": "Chat Key Id" }, "supplier_contact_id": { "type": "integer", "format": "int32", "description": "Supplier Contact Id" }, "parent_itil_ticket_type": { "type": "integer", "format": "int32", "description": "Parent Itil Ticket Type" }, "parent_release_note": { "type": "string", "description": "Parent Release Note" }, "parent_release_name": { "type": "string", "description": "Parent Release Name" }, "parent_release2_name": { "type": "string", "description": "Parent Release2 Name" }, "parent_release3_name": { "type": "string", "description": "Parent Release3 Name" }, "pagerdutyservice": { "type": "string", "description": "The pagerdutyservice value" }, "pagerdutyservice_name": { "type": "string", "description": "Pagerdutyservice Name" }, "_dontupdate_pagerduty": { "type": "boolean", "description": "Dontupdate Pagerduty" }, "_dont_fire_automations": { "type": "boolean", "description": "Dont Fire Automations" }, "teamsmessage": { "type": "string", "description": "The teamsmessage value" }, "zoom_default_message": { "type": "string", "description": "Zoom Default Message" }, "default_teams_chat_name": { "type": "string", "description": "Default Teams Chat Name" }, "show_chat_create": { "type": "boolean", "description": "Show Chat Create" }, "htmlmessage": { "type": "string", "description": "The htmlmessage value" }, "linked_halo_ticket_count": { "type": "integer", "format": "int32", "description": "Linked Halo Ticket Count" }, "halolink_ticketid": { "type": "integer", "format": "int32", "description": "Halolink Ticketid" }, "override_opening_action_who": { "type": "boolean", "description": "Override Opening Action Who" }, "whatsappcreatedfromid": { "type": "string", "description": "The whatsappcreatedfromid value" }, "unotes": { "type": "string", "description": "The unotes value" }, "smemo": { "type": "string", "description": "The smemo value" }, "amemo": { "type": "string", "description": "The amemo value" }, "_matchintacctclass": { "type": "boolean", "description": "The matchintacctclass value" }, "intacct_class": { "type": "string", "description": "Intacct Class" }, "intacct_class_name": { "type": "string", "description": "Intacct Class Name" }, "sms_override": { "type": "string", "description": "Sms Override" }, "device_name": { "type": "string", "description": "Device Name" }, "milestones": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "ticket_id": { "type": "integer" }, "name": { "type": "string" }, "sequence": { "type": "integer" }, "start_date": { "type": "string" }, "target_date": { "type": "string" }, "milestone_dependencies": { "type": "array" }, "dependencies": { "type": "array" }, "tickets": { "type": "array" }, "_complete": { "type": "boolean" }, "_dateschanged": { "type": "boolean" }, "_warning": { "type": "string" }, "start_days": { "type": "integer" }, "target_days": { "type": "integer" }, "_fromtemplate": { "type": "integer" }, "milestone_value": { "type": "number" }, "processed_date": { "type": "string" }, "invoicenumber": { "type": "string" }, "from_template_id": { "type": "integer" }, "value_perc": { "type": "integer" }, "header_id": { "type": "integer" }, "line_id": { "type": "integer" }, "item_id": { "type": "integer" }, "item_name": { "type": "string" } } }, "description": "The milestones value" }, "disable_milestone_modification": { "type": "boolean", "description": "Disable Milestone Modification" }, "email_message_id": { "type": "string", "description": "Email Message Id" }, "seenby": { "type": "string", "description": "The seenby value" }, "recaptcha_token": { "type": "string", "description": "Recaptcha Token" }, "resource_booking_site": { "type": "integer", "format": "int32", "description": "Resource Booking Site" }, "new_approvalprocess_role_id": { "type": "integer", "format": "int32", "description": "New Approvalprocess Role Id" }, "new_approvalprocess_customfieldid": { "type": "integer", "format": "int32", "description": "New Approvalprocess Customfieldid" }, "linked_ecommerce_order_number": { "type": "string", "description": "Linked Ecommerce Order Number" }, "linked_ecommerce_order_url": { "type": "string", "description": "Linked Ecommerce Order Url" }, "parent_milestones": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "ticket_id": { "type": "integer" }, "name": { "type": "string" }, "sequence": { "type": "integer" }, "start_date": { "type": "string" }, "target_date": { "type": "string" }, "milestone_dependencies": { "type": "array" }, "dependencies": { "type": "array" }, "tickets": { "type": "array" }, "_complete": { "type": "boolean" }, "_dateschanged": { "type": "boolean" }, "_warning": { "type": "string" }, "start_days": { "type": "integer" }, "target_days": { "type": "integer" }, "_fromtemplate": { "type": "integer" }, "milestone_value": { "type": "number" }, "processed_date": { "type": "string" }, "invoicenumber": { "type": "string" }, "from_template_id": { "type": "integer" }, "value_perc": { "type": "integer" }, "header_id": { "type": "integer" }, "line_id": { "type": "integer" }, "item_id": { "type": "integer" }, "item_name": { "type": "string" } } }, "description": "Parent Milestones" }, "vectors": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "faultid": { "type": "integer" }, "vector": { "type": "string" }, "datesynced": { "type": "string" }, "_warning": { "type": "string" } } }, "description": "The vectors value" }, "ai_matched_tickets": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "use": { "type": "integer" }, "ticket_id": { "type": "integer" }, "matched_id": { "type": "integer" }, "search_score": { "type": "number" }, "name": { "type": "string" }, "client_name": { "type": "string" }, "date_occurred": { "type": "string" }, "date_closed": { "type": "string" }, "article_description": { "type": "string" }, "article_resolution": { "type": "string" }, "article_next_review_date": { "type": "string" }, "search_method": { "type": "integer" }, "requesttype": { "type": "integer" }, "_warning": { "type": "string" } } }, "description": "Ai Matched Tickets" }, "ai_matched_tickets_incidents": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "use": { "type": "integer" }, "ticket_id": { "type": "integer" }, "matched_id": { "type": "integer" }, "search_score": { "type": "number" }, "name": { "type": "string" }, "client_name": { "type": "string" }, "date_occurred": { "type": "string" }, "date_closed": { "type": "string" }, "article_description": { "type": "string" }, "article_resolution": { "type": "string" }, "article_next_review_date": { "type": "string" }, "search_method": { "type": "integer" }, "requesttype": { "type": "integer" }, "_warning": { "type": "string" } } }, "description": "Ai Matched Tickets Incidents" }, "ai_matched_tickets_requests": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "use": { "type": "integer" }, "ticket_id": { "type": "integer" }, "matched_id": { "type": "integer" }, "search_score": { "type": "number" }, "name": { "type": "string" }, "client_name": { "type": "string" }, "date_occurred": { "type": "string" }, "date_closed": { "type": "string" }, "article_description": { "type": "string" }, "article_resolution": { "type": "string" }, "article_next_review_date": { "type": "string" }, "search_method": { "type": "integer" }, "requesttype": { "type": "integer" }, "_warning": { "type": "string" } } }, "description": "Ai Matched Tickets Requests" }, "ai_matched_tickets_problems": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "use": { "type": "integer" }, "ticket_id": { "type": "integer" }, "matched_id": { "type": "integer" }, "search_score": { "type": "number" }, "name": { "type": "string" }, "client_name": { "type": "string" }, "date_occurred": { "type": "string" }, "date_closed": { "type": "string" }, "article_description": { "type": "string" }, "article_resolution": { "type": "string" }, "article_next_review_date": { "type": "string" }, "search_method": { "type": "integer" }, "requesttype": { "type": "integer" }, "_warning": { "type": "string" } } }, "description": "Ai Matched Tickets Problems" }, "ai_matched_articles": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "use": { "type": "integer" }, "ticket_id": { "type": "integer" }, "matched_id": { "type": "integer" }, "search_score": { "type": "number" }, "name": { "type": "string" }, "client_name": { "type": "string" }, "date_occurred": { "type": "string" }, "date_closed": { "type": "string" }, "article_description": { "type": "string" }, "article_resolution": { "type": "string" }, "article_next_review_date": { "type": "string" }, "search_method": { "type": "integer" }, "requesttype": { "type": "integer" }, "_warning": { "type": "string" } } }, "description": "Ai Matched Articles" }, "ai_suggestions": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "suggestion_id": { "type": "integer" }, "ticket_id": { "type": "integer" }, "summary": { "type": "string" }, "type": { "type": "integer" }, "new_value": { "type": "string" }, "applied": { "type": "boolean" }, "applied_date": { "type": "string" }, "dismissed": { "type": "boolean" }, "_warning": { "type": "string" } } }, "description": "Ai Suggestions" }, "_apply_ai_suggestions": { "type": "array", "items": { "type": "integer" }, "description": "Apply Ai Suggestions" }, "_dismiss_ai_suggestions": { "type": "array", "items": { "type": "integer" }, "description": "Dismiss Ai Suggestions" }, "suggested_category1": { "type": "string", "description": "Suggested Category1" }, "thirdpartyreviewscore": { "type": "integer", "format": "int32", "description": "The thirdpartyreviewscore value" }, "datto_alert_state": { "type": "integer", "format": "int32", "description": "Datto Alert State" }, "forwarded_by": { "type": "integer", "format": "int32", "description": "Forwarded By" }, "reviewed_date": { "type": "string", "format": "date-time", "description": "Reviewed Date" }, "is_sensitive": { "type": "boolean", "description": "Is Sensitive" }, "contract_schedule_plan_id": { "type": "integer", "format": "int32", "description": "Contract Schedule Plan Id" }, "instagram_message_id": { "type": "string", "description": "Instagram Message Id" }, "default_reporter": { "type": "integer", "format": "int32", "description": "Default Reporter" }, "defaultsendattachments": { "type": "boolean", "description": "The defaultsendattachments value" }, "devops_key": { "type": "string", "description": "Devops Key" }, "related_tickets": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "dateoccurred": { "type": "string" }, "summary": { "type": "string" }, "details": { "type": "string" }, "status_id": { "type": "integer" }, "status_name": { "type": "string" }, "tickettype_id": { "type": "integer" }, "tickettype_name": { "type": "string" }, "sla_id": { "type": "integer" }, "sla_name": { "type": "string" }, "priority_id": { "type": "integer" }, "client_id": { "type": "integer" }, "client_name": { "type": "string" }, "site_id": { "type": "integer" }, "site_name": { "type": "string" }, "user_id": { "type": "integer" }, "user_name": { "type": "string" }, "team_id": { "type": "integer" }, "team": { "type": "string" }, "agent_id": { "type": "integer" }, "agent_name": { "type": "string" }, "category_1": { "type": "string" }, "category_2": { "type": "string" }, "category_3": { "type": "string" }, "category_4": { "type": "string" }, "categoryid_1": { "type": "integer" }, "categoryid_2": { "type": "integer" }, "categoryid_3": { "type": "integer" }, "categoryid_4": { "type": "integer" }, "category_1_display": { "type": "string" }, "category_2_display": { "type": "string" }, "category_3_display": { "type": "string" }, "category_4_display": { "type": "string" }, "estimate": { "type": "number" }, "estimatedays": { "type": "number" }, "projecttimepercentage": { "type": "number" }, "projectcompletionpercentage": { "type": "number" }, "projectearlieststart": { "type": "string" }, "projectlatestend": { "type": "string" }, "timetaken": { "type": "number" }, "faigeneratedsummary_list": { "type": "string" }, "chargehours": { "type": "number" }, "nonchargehours": { "type": "number" }, "travelhours": { "type": "number" }, "totalmileage": { "type": "number" }, "itemsprice": { "type": "number" }, "items": { "type": "string" }, "supplier_name": { "type": "string" }, "parent_id": { "type": "integer" }, "child_count": { "type": "integer" }, "child_count_open": { "type": "integer" }, "attachment_count": { "type": "integer" }, "flagged": { "type": "boolean" }, "read": { "type": "boolean" }, "enduserstatus": { "type": "integer" }, "onhold": { "type": "boolean" }, "respondbydate": { "type": "string" }, "responsedate": { "type": "string" }, "first_responsedate": { "type": "string" }, "responsestartdate": { "type": "string" }, "slaresponsestate": { "type": "string" }, "fixbydate": { "type": "string" }, "dateclosed": { "type": "string" }, "dateassigned": { "type": "string" }, "excludefromsla": { "type": "boolean" }, "slaholdtime": { "type": "number" }, "site_timezone": { "type": "string" }, "parentguid": { "type": "string" }, "parentassign": { "type": "boolean" }, "slaactiondate": { "type": "string" }, "slapercused": { "type": "number" }, "slatimeleft": { "type": "number" }, "currentelapsedhours": { "type": "number" }, "lastactiondate": { "type": "string" }, "last_update": { "type": "string" }, "lastchildactiondate": { "type": "string" }, "organisation_id": { "type": "integer" }, "department_id": { "type": "integer" }, "reportedby": { "type": "string" }, "user_email": { "type": "string" }, "emailtolist": { "type": "string" }, "emailtolistsupplier": { "type": "string" }, "emailcclist": { "type": "string" }, "emailcclistsupplier": { "type": "string" }, "matched_kb_id": { "type": "integer" }, "release_note": { "type": "string" }, "product_id": { "type": "integer" }, "product_name": { "type": "string" }, "release_id": { "type": "integer" }, "release_name": { "type": "string" }, "release2_id": { "type": "integer" }, "release2_name": { "type": "string" }, "release3_id": { "type": "integer" }, "release3_name": { "type": "string" }, "child_ticket_id_string": { "type": "string" }, "asset_key_field_string": { "type": "string" }, "asset_type_name": { "type": "string" }, "workflow_name": { "type": "string" }, "workflow_stage": { "type": "string" }, "workflow_stage_id": { "type": "integer" }, "workflow_stage_number": { "type": "string" }, "lastincomingemail": { "type": "string" }, "child_ticket_ids": { "type": "array" }, "nextactivitydate": { "type": "string" }, "nextactivityorappointmentdate": { "type": "string" }, "inventory_number": { "type": "string" }, "workflow_id": { "type": "integer" }, "workflow_step": { "type": "integer" }, "workflow_seq": { "type": "integer" }, "pipeline_stage_id": { "type": "integer" }, "pipeline_stage_name": { "type": "string" }, "hasbeenclosed": { "type": "boolean" }, "unread_child_action_count": { "type": "integer" }, "unread_related_action_count": { "type": "integer" }, "child_action_count": { "type": "integer" }, "parent_subject": { "type": "string" }, "related_action_count": { "type": "integer" }, "is_vip": { "type": "boolean" }, "isimportantcontact": { "type": "boolean" }, "inactive": { "type": "boolean" }, "impact": { "type": "integer" }, "urgency": { "type": "integer" }, "startdate": { "type": "string" }, "startdate_timezone": { "type": "string" }, "startdate_with_timezone": { "type": "object" }, "starttime": { "type": "string" }, "starttimeslot": { "type": "integer" }, "targetdate": { "type": "string" }, "targetdate_timezone": { "type": "string" }, "targetdate_with_timezone": { "type": "object" }, "targettime": { "type": "string" }, "targettimeslot": { "type": "integer" }, "targetpercused": { "type": "number" }, "targettimeleft": { "type": "number" }, "deadlinedate": { "type": "string" }, "followupdate": { "type": "string" }, "oppcontactname": { "type": "string" }, "oppcompanyname": { "type": "string" }, "oppemailaddress": { "type": "string" }, "oppcustomertitle": { "type": "string" }, "opptel": { "type": "string" }, "oppaddr1": { "type": "string" }, "oppaddr2": { "type": "string" }, "oppaddr3": { "type": "string" }, "oppaddr4": { "type": "string" }, "opppostcode": { "type": "string" }, "oppcountry": { "type": "string" }, "oppregion": { "type": "string" }, "opptype": { "type": "string" }, "oppvalue": { "type": "number" }, "oppvalue_monthly": { "type": "number" }, "oppvalue_annual": { "type": "number" }, "oppvalue_oneoff": { "type": "number" }, "oppconversionprobability": { "type": "number" }, "oppvalueadjusted": { "type": "number" }, "oppprofit": { "type": "number" }, "oppcurrentsystem": { "type": "string" }, "oppcompetitors": { "type": "string" }, "opptrialdate": { "type": "string" }, "oppdemodate": { "type": "string" }, "oppdiscountdate": { "type": "string" }, "oppattemptsmade": { "type": "integer" }, "oppconverteddate": { "type": "string" }, "oppproductchosen": { "type": "string" }, "oppreason": { "type": "string" }, "opphear": { "type": "string" }, "opptimezonename": { "type": "string" }, "oppclosurecategory": { "type": "integer" }, "cost": { "type": "number" }, "quantity": { "type": "integer" }, "projecttimebudget": { "type": "number" }, "projectmoneybudget": { "type": "number" }, "projecttimeactual": { "type": "number" }, "projectmoneyactual": { "type": "number" }, "lastnote": { "type": "string" }, "lastnote_date": { "type": "string" }, "userdef1": { "type": "string" }, "userdef2": { "type": "string" }, "userdef3": { "type": "string" }, "userdef4": { "type": "string" }, "userdef5": { "type": "string" }, "source": { "type": "integer" }, "release_important": { "type": "boolean" }, "releasenotegroup_name": { "type": "string" }, "releasenotegroup_id": { "type": "integer" }, "third_party_id": { "type": "integer" }, "third_party_id_string": { "type": "string" }, "supplier_status": { "type": "integer" }, "contract_refextra": { "type": "string" }, "appointment_type": { "type": "integer" }, "customfields": { "type": "array" }, "timeentries": { "type": "array" }, "section_timezone": { "type": "string" }, "itilname": { "type": "string" }, "related_service_descriptions": { "type": "string" }, "related_businessapps_descriptions": { "type": "string" }, "related_service_category_names": { "type": "string" }, "projectinternaltask": { "type": "boolean" }, "appointment_id": { "type": "integer" }, "nextappointmentdate": { "type": "string" }, "firstname": { "type": "string" }, "lastname": { "type": "string" }, "connectedinstance_id": { "type": "integer" }, "web_url": { "type": "string" }, "api_url": { "type": "string" }, "action_number": { "type": "integer" }, "action_ticket_id": { "type": "integer" }, "action_datetime": { "type": "string" }, "action_outcome": { "type": "string" }, "action_chargerate": { "type": "string" }, "action_contract_ref": { "type": "string" }, "action_note": { "type": "string" }, "ticket_invoices_for_each_site": { "type": "boolean" }, "salesorder_id": { "type": "integer" }, "orderhead_id": { "type": "integer" }, "budgettype": { "type": "string" }, "requesttype_name": { "type": "string" }, "recalculate_billing": { "type": "boolean" }, "impactlevel": { "type": "integer" }, "supplier_id": { "type": "integer" }, "pr_id": { "type": "integer" }, "branch_id": { "type": "integer" }, "branch_name": { "type": "string" }, "update_milestone_id": { "type": "integer" }, "milestone_id": { "type": "integer" }, "milestone_name": { "type": "string" }, "milestone_billing_type": { "type": "integer" }, "milestone_value": { "type": "number" }, "milestone_sequence": { "type": "integer" }, "milestone_status": { "type": "integer" }, "milestone_startdate": { "type": "string" }, "milestone_enddate": { "type": "string" }, "email_message_id": { "type": "string" }, "guid": { "type": "string" }, "colour": { "type": "string" }, "reviewed": { "type": "boolean" }, "action_agent_name": { "type": "string" }, "merged_into_id": { "type": "integer" }, "reassigncount": { "type": "integer" }, "parent_status": { "type": "integer" }, "parent_agent": { "type": "integer" }, "child_status": { "type": "integer" }, "date_fully_closed": { "type": "string" }, "lastaction_chargerate": { "type": "string" }, "hover_summary": { "type": "string" }, "slatimeelapsed": { "type": "number" }, "ai_summary": { "type": "string" }, "search_score": { "type": "number" }, "main_project_id": { "type": "integer" }, "is_maintenance": { "type": "boolean" }, "first_respond_by_date": { "type": "string" }, "sla_first_response_state": { "type": "string" }, "table": { "type": "integer" }, "use": { "type": "string" }, "canbevotedfor": { "type": "boolean" }, "supplier_reference": { "type": "string" }, "top_level_name": { "type": "string" }, "deleted_date": { "type": "string" }, "isbeingclosed": { "type": "boolean" }, "maximumRestrictedPriority": { "type": "integer" }, "primary_service_name": { "type": "string" }, "idsummary": { "type": "string" }, "scomclearance": { "type": "string" }, "scomalertid": { "type": "string" }, "statusseq": { "type": "integer" }, "statuscolor": { "type": "string" }, "next_appointment_type": { "type": "integer" }, "account_manager": { "type": "string" }, "orionalert": { "type": "integer" }, "orionnote": { "type": "string" }, "orionwho": { "type": "integer" }, "product_key": { "type": "string" }, "rapid7_action_count": { "type": "string" }, "rapid7_ticketrrn": { "type": "string" }, "rapid7_ticketinvid": { "type": "string" }, "ticketage": { "type": "number" }, "ninja_id": { "type": "string" }, "teams_ticket_icon": { "type": "string" }, "lastactiondateteams": { "type": "string" }, "priority_name": { "type": "string" }, "useful_count": { "type": "integer" }, "notuseful_count": { "type": "integer" }, "sitepostcode": { "type": "string" }, "mailbox": { "type": "string" }, "userdepartments": { "type": "string" }, "updateservicestatus": { "type": "boolean" }, "servicestatusnote": { "type": "string" }, "itil_requesttype_id": { "type": "integer" }, "startdatetime": { "type": "string" }, "enddatetime": { "type": "string" }, "closure_agent_id": { "type": "integer" }, "closed_in_integration_system": { "type": "boolean" }, "newrelic_id": { "type": "string" }, "createdfromautomationstdid": { "type": "integer" }, "created_from_automation_entityid": { "type": "integer" }, "ticket_tags": { "type": "string" }, "status_change_frozen": { "type": "boolean" }, "approval_status": { "type": "integer" }, "opp_country_name": { "type": "string" }, "opp_region_name": { "type": "string" }, "invoiceseperatelyoverride": { "type": "boolean" }, "purchaseordernumber": { "type": "string" }, "overrideticketcost": { "type": "number" }, "budgethours": { "type": "string" }, "created_by": { "type": "string" }, "additional_agents": { "type": "array" }, "client_to_invoice_to_id": { "type": "integer" }, "primary_issue": { "type": "object" }, "primary_workitem": { "type": "object" }, "billing_plan_text": { "type": "string" }, "default_appointment_summary": { "type": "string" }, "default_appointment_details": { "type": "string" }, "agent_signature": { "type": "string" }, "customer_signature": { "type": "string" }, "new_agent_signature": { "type": "string" }, "new_customer_signature": { "type": "string" }, "ticket_client_to_invoice_to_id": { "type": "integer" }, "billable_time": { "type": "number" }, "invoiceable_time": { "type": "number" }, "owning_service": { "type": "integer" }, "owning_service_name": { "type": "string" }, "_open_search_score": { "type": "number" }, "ticket_timezone": { "type": "string" }, "reference": { "type": "string" }, "latitude": { "type": "number" }, "longitude": { "type": "number" }, "change_all_day": { "type": "boolean" }, "change_window_type": { "type": "integer" }, "search_count": { "type": "integer" }, "slastate": { "type": "string" }, "is_opportunity": { "type": "boolean" }, "user_email2": { "type": "string" }, "user_email3": { "type": "string" }, "dl_cf_email_value": { "type": "string" }, "risklevel": { "type": "integer" }, "_importtypeid": { "type": "integer" }, "_importthirdpartyid": { "type": "string" }, "_importtype": { "type": "string" }, "new_external_link": { "type": "object" }, "import_details_id": { "type": "integer" }, "_isupdateimport": { "type": "boolean" }, "_match_thirdparty_id": { "type": "string" }, "_match_integration_id": { "type": "integer" }, "_match_integration_name": { "type": "string" }, "_match_integration_button_caption": { "type": "string" }, "_match_integration_button_url": { "type": "string" }, "_match_integration_button_icon": { "type": "string" } } }, "description": "Related Tickets" }, "new_related_tickets": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "dateoccurred": { "type": "string" }, "summary": { "type": "string" }, "details": { "type": "string" }, "status_id": { "type": "integer" }, "status_name": { "type": "string" }, "tickettype_id": { "type": "integer" }, "tickettype_name": { "type": "string" }, "sla_id": { "type": "integer" }, "sla_name": { "type": "string" }, "priority_id": { "type": "integer" }, "client_id": { "type": "integer" }, "client_name": { "type": "string" }, "site_id": { "type": "integer" }, "site_name": { "type": "string" }, "user_id": { "type": "integer" }, "user_name": { "type": "string" }, "team_id": { "type": "integer" }, "team": { "type": "string" }, "agent_id": { "type": "integer" }, "agent_name": { "type": "string" }, "category_1": { "type": "string" }, "category_2": { "type": "string" }, "category_3": { "type": "string" }, "category_4": { "type": "string" }, "categoryid_1": { "type": "integer" }, "categoryid_2": { "type": "integer" }, "categoryid_3": { "type": "integer" }, "categoryid_4": { "type": "integer" }, "category_1_display": { "type": "string" }, "category_2_display": { "type": "string" }, "category_3_display": { "type": "string" }, "category_4_display": { "type": "string" }, "estimate": { "type": "number" }, "estimatedays": { "type": "number" }, "projecttimepercentage": { "type": "number" }, "projectcompletionpercentage": { "type": "number" }, "projectearlieststart": { "type": "string" }, "projectlatestend": { "type": "string" }, "timetaken": { "type": "number" }, "faigeneratedsummary_list": { "type": "string" }, "chargehours": { "type": "number" }, "nonchargehours": { "type": "number" }, "travelhours": { "type": "number" }, "totalmileage": { "type": "number" }, "itemsprice": { "type": "number" }, "items": { "type": "string" }, "supplier_name": { "type": "string" }, "parent_id": { "type": "integer" }, "child_count": { "type": "integer" }, "child_count_open": { "type": "integer" }, "attachment_count": { "type": "integer" }, "flagged": { "type": "boolean" }, "read": { "type": "boolean" }, "enduserstatus": { "type": "integer" }, "onhold": { "type": "boolean" }, "respondbydate": { "type": "string" }, "responsedate": { "type": "string" }, "first_responsedate": { "type": "string" }, "responsestartdate": { "type": "string" }, "slaresponsestate": { "type": "string" }, "fixbydate": { "type": "string" }, "dateclosed": { "type": "string" }, "dateassigned": { "type": "string" }, "excludefromsla": { "type": "boolean" }, "slaholdtime": { "type": "number" }, "site_timezone": { "type": "string" }, "parentguid": { "type": "string" }, "parentassign": { "type": "boolean" }, "slaactiondate": { "type": "string" }, "slapercused": { "type": "number" }, "slatimeleft": { "type": "number" }, "currentelapsedhours": { "type": "number" }, "lastactiondate": { "type": "string" }, "last_update": { "type": "string" }, "lastchildactiondate": { "type": "string" }, "organisation_id": { "type": "integer" }, "department_id": { "type": "integer" }, "reportedby": { "type": "string" }, "user_email": { "type": "string" }, "emailtolist": { "type": "string" }, "emailtolistsupplier": { "type": "string" }, "emailcclist": { "type": "string" }, "emailcclistsupplier": { "type": "string" }, "matched_kb_id": { "type": "integer" }, "release_note": { "type": "string" }, "product_id": { "type": "integer" }, "product_name": { "type": "string" }, "release_id": { "type": "integer" }, "release_name": { "type": "string" }, "release2_id": { "type": "integer" }, "release2_name": { "type": "string" }, "release3_id": { "type": "integer" }, "release3_name": { "type": "string" }, "child_ticket_id_string": { "type": "string" }, "asset_key_field_string": { "type": "string" }, "asset_type_name": { "type": "string" }, "workflow_name": { "type": "string" }, "workflow_stage": { "type": "string" }, "workflow_stage_id": { "type": "integer" }, "workflow_stage_number": { "type": "string" }, "lastincomingemail": { "type": "string" }, "child_ticket_ids": { "type": "array" }, "nextactivitydate": { "type": "string" }, "nextactivityorappointmentdate": { "type": "string" }, "inventory_number": { "type": "string" }, "workflow_id": { "type": "integer" }, "workflow_step": { "type": "integer" }, "workflow_seq": { "type": "integer" }, "pipeline_stage_id": { "type": "integer" }, "pipeline_stage_name": { "type": "string" }, "hasbeenclosed": { "type": "boolean" }, "unread_child_action_count": { "type": "integer" }, "unread_related_action_count": { "type": "integer" }, "child_action_count": { "type": "integer" }, "parent_subject": { "type": "string" }, "related_action_count": { "type": "integer" }, "is_vip": { "type": "boolean" }, "isimportantcontact": { "type": "boolean" }, "inactive": { "type": "boolean" }, "impact": { "type": "integer" }, "urgency": { "type": "integer" }, "startdate": { "type": "string" }, "startdate_timezone": { "type": "string" }, "startdate_with_timezone": { "type": "object" }, "starttime": { "type": "string" }, "starttimeslot": { "type": "integer" }, "targetdate": { "type": "string" }, "targetdate_timezone": { "type": "string" }, "targetdate_with_timezone": { "type": "object" }, "targettime": { "type": "string" }, "targettimeslot": { "type": "integer" }, "targetpercused": { "type": "number" }, "targettimeleft": { "type": "number" }, "deadlinedate": { "type": "string" }, "followupdate": { "type": "string" }, "oppcontactname": { "type": "string" }, "oppcompanyname": { "type": "string" }, "oppemailaddress": { "type": "string" }, "oppcustomertitle": { "type": "string" }, "opptel": { "type": "string" }, "oppaddr1": { "type": "string" }, "oppaddr2": { "type": "string" }, "oppaddr3": { "type": "string" }, "oppaddr4": { "type": "string" }, "opppostcode": { "type": "string" }, "oppcountry": { "type": "string" }, "oppregion": { "type": "string" }, "opptype": { "type": "string" }, "oppvalue": { "type": "number" }, "oppvalue_monthly": { "type": "number" }, "oppvalue_annual": { "type": "number" }, "oppvalue_oneoff": { "type": "number" }, "oppconversionprobability": { "type": "number" }, "oppvalueadjusted": { "type": "number" }, "oppprofit": { "type": "number" }, "oppcurrentsystem": { "type": "string" }, "oppcompetitors": { "type": "string" }, "opptrialdate": { "type": "string" }, "oppdemodate": { "type": "string" }, "oppdiscountdate": { "type": "string" }, "oppattemptsmade": { "type": "integer" }, "oppconverteddate": { "type": "string" }, "oppproductchosen": { "type": "string" }, "oppreason": { "type": "string" }, "opphear": { "type": "string" }, "opptimezonename": { "type": "string" }, "oppclosurecategory": { "type": "integer" }, "cost": { "type": "number" }, "quantity": { "type": "integer" }, "projecttimebudget": { "type": "number" }, "projectmoneybudget": { "type": "number" }, "projecttimeactual": { "type": "number" }, "projectmoneyactual": { "type": "number" }, "lastnote": { "type": "string" }, "lastnote_date": { "type": "string" }, "userdef1": { "type": "string" }, "userdef2": { "type": "string" }, "userdef3": { "type": "string" }, "userdef4": { "type": "string" }, "userdef5": { "type": "string" }, "source": { "type": "integer" }, "release_important": { "type": "boolean" }, "releasenotegroup_name": { "type": "string" }, "releasenotegroup_id": { "type": "integer" }, "third_party_id": { "type": "integer" }, "third_party_id_string": { "type": "string" }, "supplier_status": { "type": "integer" }, "contract_refextra": { "type": "string" }, "appointment_type": { "type": "integer" }, "customfields": { "type": "array" }, "timeentries": { "type": "array" }, "section_timezone": { "type": "string" }, "itilname": { "type": "string" }, "related_service_descriptions": { "type": "string" }, "related_businessapps_descriptions": { "type": "string" }, "related_service_category_names": { "type": "string" }, "projectinternaltask": { "type": "boolean" }, "appointment_id": { "type": "integer" }, "nextappointmentdate": { "type": "string" }, "firstname": { "type": "string" }, "lastname": { "type": "string" }, "connectedinstance_id": { "type": "integer" }, "web_url": { "type": "string" }, "api_url": { "type": "string" }, "action_number": { "type": "integer" }, "action_ticket_id": { "type": "integer" }, "action_datetime": { "type": "string" }, "action_outcome": { "type": "string" }, "action_chargerate": { "type": "string" }, "action_contract_ref": { "type": "string" }, "action_note": { "type": "string" }, "ticket_invoices_for_each_site": { "type": "boolean" }, "salesorder_id": { "type": "integer" }, "orderhead_id": { "type": "integer" }, "budgettype": { "type": "string" }, "requesttype_name": { "type": "string" }, "recalculate_billing": { "type": "boolean" }, "impactlevel": { "type": "integer" }, "supplier_id": { "type": "integer" }, "pr_id": { "type": "integer" }, "branch_id": { "type": "integer" }, "branch_name": { "type": "string" }, "update_milestone_id": { "type": "integer" }, "milestone_id": { "type": "integer" }, "milestone_name": { "type": "string" }, "milestone_billing_type": { "type": "integer" }, "milestone_value": { "type": "number" }, "milestone_sequence": { "type": "integer" }, "milestone_status": { "type": "integer" }, "milestone_startdate": { "type": "string" }, "milestone_enddate": { "type": "string" }, "email_message_id": { "type": "string" }, "guid": { "type": "string" }, "colour": { "type": "string" }, "reviewed": { "type": "boolean" }, "action_agent_name": { "type": "string" }, "merged_into_id": { "type": "integer" }, "reassigncount": { "type": "integer" }, "parent_status": { "type": "integer" }, "parent_agent": { "type": "integer" }, "child_status": { "type": "integer" }, "date_fully_closed": { "type": "string" }, "lastaction_chargerate": { "type": "string" }, "hover_summary": { "type": "string" }, "slatimeelapsed": { "type": "number" }, "ai_summary": { "type": "string" }, "search_score": { "type": "number" }, "main_project_id": { "type": "integer" }, "is_maintenance": { "type": "boolean" }, "first_respond_by_date": { "type": "string" }, "sla_first_response_state": { "type": "string" }, "table": { "type": "integer" }, "use": { "type": "string" }, "canbevotedfor": { "type": "boolean" }, "supplier_reference": { "type": "string" }, "top_level_name": { "type": "string" }, "deleted_date": { "type": "string" }, "isbeingclosed": { "type": "boolean" }, "maximumRestrictedPriority": { "type": "integer" }, "primary_service_name": { "type": "string" }, "idsummary": { "type": "string" }, "scomclearance": { "type": "string" }, "scomalertid": { "type": "string" }, "statusseq": { "type": "integer" }, "statuscolor": { "type": "string" }, "next_appointment_type": { "type": "integer" }, "account_manager": { "type": "string" }, "orionalert": { "type": "integer" }, "orionnote": { "type": "string" }, "orionwho": { "type": "integer" }, "product_key": { "type": "string" }, "rapid7_action_count": { "type": "string" }, "rapid7_ticketrrn": { "type": "string" }, "rapid7_ticketinvid": { "type": "string" }, "ticketage": { "type": "number" }, "ninja_id": { "type": "string" }, "teams_ticket_icon": { "type": "string" }, "lastactiondateteams": { "type": "string" }, "priority_name": { "type": "string" }, "useful_count": { "type": "integer" }, "notuseful_count": { "type": "integer" }, "sitepostcode": { "type": "string" }, "mailbox": { "type": "string" }, "userdepartments": { "type": "string" }, "updateservicestatus": { "type": "boolean" }, "servicestatusnote": { "type": "string" }, "itil_requesttype_id": { "type": "integer" }, "startdatetime": { "type": "string" }, "enddatetime": { "type": "string" }, "closure_agent_id": { "type": "integer" }, "closed_in_integration_system": { "type": "boolean" }, "newrelic_id": { "type": "string" }, "createdfromautomationstdid": { "type": "integer" }, "created_from_automation_entityid": { "type": "integer" }, "ticket_tags": { "type": "string" }, "status_change_frozen": { "type": "boolean" }, "approval_status": { "type": "integer" }, "opp_country_name": { "type": "string" }, "opp_region_name": { "type": "string" }, "invoiceseperatelyoverride": { "type": "boolean" }, "purchaseordernumber": { "type": "string" }, "overrideticketcost": { "type": "number" }, "budgethours": { "type": "string" }, "created_by": { "type": "string" }, "additional_agents": { "type": "array" }, "client_to_invoice_to_id": { "type": "integer" }, "primary_issue": { "type": "object" }, "primary_workitem": { "type": "object" }, "billing_plan_text": { "type": "string" }, "default_appointment_summary": { "type": "string" }, "default_appointment_details": { "type": "string" }, "agent_signature": { "type": "string" }, "customer_signature": { "type": "string" }, "new_agent_signature": { "type": "string" }, "new_customer_signature": { "type": "string" }, "ticket_client_to_invoice_to_id": { "type": "integer" }, "billable_time": { "type": "number" }, "invoiceable_time": { "type": "number" }, "owning_service": { "type": "integer" }, "owning_service_name": { "type": "string" }, "_open_search_score": { "type": "number" }, "ticket_timezone": { "type": "string" }, "reference": { "type": "string" }, "latitude": { "type": "number" }, "longitude": { "type": "number" }, "change_all_day": { "type": "boolean" }, "change_window_type": { "type": "integer" }, "search_count": { "type": "integer" }, "slastate": { "type": "string" }, "is_opportunity": { "type": "boolean" }, "user_email2": { "type": "string" }, "user_email3": { "type": "string" }, "dl_cf_email_value": { "type": "string" }, "risklevel": { "type": "integer" }, "_importtypeid": { "type": "integer" }, "_importthirdpartyid": { "type": "string" }, "_importtype": { "type": "string" }, "new_external_link": { "type": "object" }, "import_details_id": { "type": "integer" }, "_isupdateimport": { "type": "boolean" }, "_match_thirdparty_id": { "type": "string" }, "_match_integration_id": { "type": "integer" }, "_match_integration_name": { "type": "string" }, "_match_integration_button_caption": { "type": "string" }, "_match_integration_button_url": { "type": "string" }, "_match_integration_button_icon": { "type": "string" } } }, "description": "New Related Tickets" }, "unrelate_from_ticket_id": { "type": "integer", "format": "int32", "description": "Unrelate From Ticket Id" }, "ecommerce_orders": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "eo_id": { "type": "integer" }, "ticket_id": { "type": "integer" }, "third_party_order_id": { "type": "string" }, "third_party_order_url": { "type": "string" } } }, "description": "Ecommerce Orders" }, "hide_feedback": { "type": "boolean", "description": "Hide Feedback" }, "workflow_history": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "ticket_id": { "type": "integer" }, "moved_from": { "type": "integer" }, "moved_to": { "type": "integer" }, "flow_id": { "type": "integer" }, "moved_from_stage": { "type": "integer" }, "moved_to_stage": { "type": "integer" }, "moved_date": { "type": "string" }, "target_date": { "type": "string" }, "target_hours": { "type": "number" }, "actual_hours": { "type": "number" }, "target_met": { "type": "boolean" }, "override_date": { "type": "string" }, "summary": { "type": "string" }, "action_id": { "type": "integer" } } }, "description": "Workflow History" }, "connectwisermm_ticketid": { "type": "string", "description": "Connectwisermm Ticketid" }, "colour_rule": { "type": "integer", "format": "int32", "description": "Colour Rule" }, "google_reviewdata": { "type": "object", "description": "Google Reviewdata" }, "google_questiondata": { "type": "object", "description": "Google Questiondata" }, "original_agent": { "type": "integer", "format": "int32", "description": "Original Agent" }, "oppjobtitle": { "type": "string", "description": "The oppjobtitle value" }, "do_lookups": { "type": "boolean", "description": "Do Lookups" }, "liongard_system_id": { "type": "integer", "format": "int32", "description": "Liongard System Id" }, "bigpanda_id": { "type": "string", "description": "Bigpanda Id" }, "contributors": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "user_id": { "type": "integer" }, "username": { "type": "string" }, "agent_id": { "type": "integer" }, "agentname": { "type": "string" }, "code": { "type": "integer" }, "rolename": { "type": "string" }, "ticketid": { "type": "integer" }, "note": { "type": "string" }, "contributor_type": { "type": "integer" }, "quality": { "type": "integer" }, "_warning": { "type": "string" } } }, "description": "The contributors value" }, "internet_message_id": { "type": "string", "description": "Internet Message Id" }, "matching_value": { "type": "string", "description": "Matching Value" }, "sqlimport_id": { "type": "integer", "format": "int32", "description": "Sqlimport Id" }, "respondbydateadjusted": { "type": "boolean", "description": "The respondbydateadjusted value" }, "date_dependencies": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "parentfaultid": { "type": "integer" }, "faultid": { "type": "integer" }, "dependentfaultid": { "type": "integer" }, "dependent_ticket_description": { "type": "string" }, "ticket_description": { "type": "string" }, "applied_from_template": { "type": "boolean" }, "_warning": { "type": "string" } } }, "description": "Date Dependencies" }, "new_milestone_ticket": { "type": "integer", "format": "int32", "description": "New Milestone Ticket" }, "assets_columns": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "columns_id": { "type": "integer" }, "column_seq": { "type": "integer" }, "column_name": { "type": "string" }, "width": { "type": "integer" }, "order_seq": { "type": "integer" }, "order_desc": { "type": "boolean" }, "column_title_override": { "type": "string" }, "groupbystatus": { "type": "integer" }, "column_default_width": { "type": "integer" }, "columns_guid": { "type": "string" } } }, "description": "Assets Columns" }, "slaresponseexcuse": { "type": "string", "description": "The slaresponseexcuse value" }, "can_add_cc_followers": { "type": "boolean", "description": "Can Add Cc Followers" }, "_fromchatprofileid": { "type": "string", "description": "The fromchatprofileid value" }, "lapsafe_count": { "type": "integer", "format": "int32", "description": "Lapsafe Count" }, "olas": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "fault_id": { "type": "integer" }, "target_id": { "type": "integer" }, "target_name": { "type": "string" }, "target_hours": { "type": "number" }, "actual_hours": { "type": "number" }, "target_date": { "type": "string" }, "target_met": { "type": "boolean" }, "status": { "type": "integer" }, "dates": { "type": "array" }, "target": { "type": "object" }, "start_date": { "type": "string" }, "pause_date": { "type": "string" }, "_warning": { "type": "string" }, "end_date": { "type": "string" }, "rule_id": { "type": "integer" }, "team_id": { "type": "integer" }, "priority_id": { "type": "integer" }, "stage_id": { "type": "integer" }, "step_id": { "type": "integer" }, "flow_id": { "type": "integer" } } }, "description": "The olas value" }, "ola_count": { "type": "integer", "format": "int32", "description": "Ola Count" }, "new_workflow_history": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "ticket_id": { "type": "integer" }, "moved_from": { "type": "integer" }, "moved_to": { "type": "integer" }, "flow_id": { "type": "integer" }, "moved_from_stage": { "type": "integer" }, "moved_to_stage": { "type": "integer" }, "moved_date": { "type": "string" }, "target_date": { "type": "string" }, "target_hours": { "type": "number" }, "actual_hours": { "type": "number" }, "target_met": { "type": "boolean" }, "override_date": { "type": "string" }, "summary": { "type": "string" }, "action_id": { "type": "integer" } } }, "description": "New Workflow History" }, "default_slack_channel_name": { "type": "string", "description": "Default Slack Channel Name" }, "show_channel_create": { "type": "boolean", "description": "Show Channel Create" }, "slack_channel_id": { "type": "string", "description": "Slack Channel Id" }, "slack_callback_id": { "type": "string", "description": "Slack Callback Id" }, "ai_suggested_priority": { "type": "string", "description": "Ai Suggested Priority" }, "ai_suggested_urgency": { "type": "integer", "format": "int32", "description": "Ai Suggested Urgency" }, "ai_suggested_impact": { "type": "integer", "format": "int32", "description": "Ai Suggested Impact" }, "ai_suggested_resolution": { "type": "string", "description": "Ai Suggested Resolution" }, "ai_generated_summary": { "type": "string", "description": "Ai Generated Summary" }, "ai_search_query": { "type": "string", "description": "Ai Search Query" }, "ai_suggested_type": { "type": "string", "description": "Ai Suggested Type" }, "ai_sentiment_analysis": { "type": "string", "description": "Ai Sentiment Analysis" }, "ai_satisfaction_level": { "type": "string", "description": "Ai Satisfaction Level" }, "ai_tonality": { "type": "string", "description": "Ai Tonality" }, "_isagentuser": { "type": "boolean", "description": "The isagentuser value" }, "ai_survey_score": { "type": "integer", "format": "int32", "description": "Ai Survey Score" }, "ai_survey_comment": { "type": "string", "description": "Ai Survey Comment" }, "freshdesk_ticket_data": { "type": "object", "description": "Freshdesk Ticket Data" }, "freshdesk_group_name": { "type": "string", "description": "Freshdesk Group Name" }, "freshdesk_agent_name": { "type": "string", "description": "Freshdesk Agent Name" }, "freshdesk_agent_email": { "type": "string", "description": "Freshdesk Agent Email" }, "freshdesk_product_name": { "type": "string", "description": "Freshdesk Product Name" }, "matched_kb_id_acessible_to_user": { "type": "boolean", "description": "Matched Kb Id Acessible To User" }, "remotesession_count": { "type": "integer", "format": "int32", "description": "Remotesession Count" }, "search_index_sync_timestamp": { "type": "string", "format": "date-time", "description": "Search Index Sync Timestamp" }, "search_index_sync_batches": { "type": "integer", "format": "int32", "description": "Search Index Sync Batches" }, "new_whe_": { "type": "string", "format": "date-time", "description": "New Whe" }, "new_actioncode": { "type": "integer", "format": "int32", "description": "New Actioncode" }, "notepad": { "type": "string", "description": "The notepad value" }, "embedding_match_timestamp": { "type": "string", "format": "date-time", "description": "Embedding Match Timestamp" }, "_re_index": { "type": "boolean", "description": "Re Index" }, "_fetch_matches": { "type": "boolean", "description": "Fetch Matches" }, "workflow_move_date_override": { "type": "string", "format": "date-time", "description": "Workflow Move Date Override" }, "lookup_search": { "type": "string", "description": "Lookup Search" }, "agent_booking_type": { "type": "integer", "format": "int32", "description": "Agent Booking Type" }, "pandadoc_attachment": { "type": "integer", "format": "int32", "description": "Pandadoc Attachment" }, "pandadoc_attachment_name": { "type": "string", "description": "Pandadoc Attachment Name" }, "pandadoc_attachment_url": { "type": "string", "description": "Pandadoc Attachment Url" }, "thirdparty_url": { "type": "string", "description": "Thirdparty Url" }, "security_signal_id": { "type": "string", "description": "Security Signal Id" }, "datadog_id": { "type": "string", "description": "Datadog Id" }, "ai_conversation_summary": { "type": "string", "description": "Ai Conversation Summary" }, "incomingevent_count": { "type": "integer", "format": "int32", "description": "Incomingevent Count" }, "azure_connection_id": { "type": "integer", "format": "int32", "description": "Azure Connection Id" }, "kblinkid": { "type": "integer", "format": "int32", "description": "The kblinkid value" }, "ticket_client_to_invoice_to_id": { "type": "integer", "format": "int32", "description": "Ticket Client To Invoice To Id" }, "ticket_client_to_invoice_to_name": { "type": "string", "description": "Ticket Client To Invoice To Name" }, "_prevent_outgoing": { "type": "boolean", "description": "Prevent Outgoing" }, "dont_copy_history": { "type": "boolean", "description": "Dont Copy History" }, "user_linked_sites": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "table_id": { "type": "integer" }, "module_id": { "type": "integer" }, "integration_name": { "type": "string" }, "halo_id": { "type": "integer" }, "third_party_id": { "type": "string" }, "third_party_desc": { "type": "string" }, "third_party_type": { "type": "string" }, "third_party_url": { "type": "string" }, "third_party_assigned_to": { "type": "string" }, "third_party_count": { "type": "integer" }, "primary": { "type": "boolean" }, "halo_desc": { "type": "string" }, "halo_second_id": { "type": "integer" }, "halo_second_desc": { "type": "string" }, "extra_match_field": { "type": "string" }, "details_id": { "type": "integer" }, "third_party_secondary_id": { "type": "string" }, "_warning": { "type": "string" }, "third_party_status": { "type": "string" }, "third_party_priority": { "type": "string" }, "_match": { "type": "boolean" }, "populate_url": { "type": "boolean" }, "date_created": { "type": "string" }, "date_updated": { "type": "string" }, "subscription_id": { "type": "string" }, "new_subscription_key": { "type": "string" }, "subscription_expiry": { "type": "string" }, "_webhookaction": { "type": "integer" }, "revisions": { "type": "integer" }, "dont_move_existing_assets": { "type": "boolean" }, "chat_message_count": { "type": "integer" }, "third_party_additional_id": { "type": "string" }, "description": { "type": "string" }, "update_existing_link": { "type": "boolean" }, "filters": { "type": "array" }, "parent_id": { "type": "integer" }, "child_links": { "type": "array" }, "url_for_linked_entity": { "type": "string" }, "url_for_linked_entity_caption": { "type": "string" }, "icon_for_linked_entity_caption": { "type": "string" } } }, "description": "User Linked Sites" }, "prepay_threshold": { "type": "object", "description": "Prepay Threshold" }, "automation_entity_type": { "type": "integer", "format": "int32", "description": "Automation Entity Type" }, "make_automation_entity_inactive": { "type": "boolean", "description": "Make Automation Entity Inactive" }, "is_downtime": { "type": "boolean", "description": "Is Downtime" }, "add_tags": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "text": { "type": "string" }, "add_to_kbid": { "type": "integer" }, "add_to_ctid": { "type": "integer" }, "add_to_stid": { "type": "integer" }, "_warning": { "type": "string" }, "add_to_stdid": { "type": "integer" }, "type": { "type": "integer" } } }, "description": "Add Tags" }, "locked_by_agentid": { "type": "integer", "format": "int32", "description": "Locked By Agentid" }, "_forceunlock": { "type": "boolean", "description": "The forceunlock value" }, "_is_aisuggestion_merge": { "type": "boolean", "description": "Is Aisuggestion Merge" }, "service_linked_device": { "type": "integer", "format": "int32", "description": "Service Linked Device" }, "quick_ticket_link_text": { "type": "string", "description": "Quick Ticket Link Text" }, "_override_child_merge_type": { "type": "integer", "format": "int32", "description": "Override Child Merge Type" }, "next_review_date": { "type": "string", "format": "date-time", "description": "Next Review Date" }, "kb_pdf_template": { "type": "integer", "format": "int32", "description": "Kb Pdf Template" }, "kb_pdftemplate_name": { "type": "string", "description": "Kb Pdftemplate Name" }, "template_when_linked": { "type": "integer", "format": "int32", "description": "Template When Linked" }, "templatewhenlinked_name": { "type": "string", "description": "Templatewhenlinked Name" }, "statement_of_work_added": { "type": "boolean", "description": "Statement Of Work Added" }, "_remove_pipeline_stage": { "type": "boolean", "description": "Remove Pipeline Stage" }, "order_line_price": { "type": "number", "format": "double", "description": "Order Line Price" }, "order_line_composite_key": { "type": "object", "description": "Order Line Composite Key" }, "_can_view_att": { "type": "boolean", "description": "Can View Att" }, "_can_upload_att": { "type": "boolean", "description": "Can Upload Att" }, "_can_download_att": { "type": "boolean", "description": "Can Download Att" }, "_can_edit_att": { "type": "boolean", "description": "Can Edit Att" }, "_can_view_action_history": { "type": "boolean", "description": "Can View Action History" }, "risk_score": { "type": "number", "format": "double", "description": "Risk Score" }, "from_catalogue": { "type": "boolean", "description": "From Catalogue" }, "enduser_role_ids": { "type": "array", "items": { "type": "integer" }, "description": "Enduser Role Ids" }, "order_sequence": { "type": "integer", "format": "int32", "description": "Order Sequence" }, "order_update_to": { "type": "integer", "format": "int32", "description": "Order Update To" }, "order_update_from": { "type": "integer", "format": "int32", "description": "Order Update From" }, "workflow_html_to_show_on_progress": { "type": "string", "description": "Workflow Html To Show On Progress" }, "requesttype_group_id": { "type": "integer", "format": "int32", "description": "Requesttype Group Id" }, "is_ai_indexable": { "type": "boolean", "description": "Is Ai Indexable" }, "qualifications_matched": { "type": "string", "description": "Qualifications Matched" }, "hoursinvoiced": { "type": "number", "format": "double", "description": "The hoursinvoiced value" }, "_kbduplicate01_ok": { "type": "boolean", "description": "Kbduplicate01 Ok" }, "kb_ai_summary": { "type": "string", "description": "Kb Ai Summary" }, "duplicate_kbs": { "type": "string", "description": "Duplicate Kbs" }, "billing_type": { "type": "integer", "format": "int32", "description": "Billing Type" }, "ai_suggested_category": { "type": "string", "description": "Ai Suggested Category" }, "related_ticket_count": { "type": "integer", "format": "int32", "description": "Related Ticket Count" }, "estimate_lat_long": { "type": "boolean", "description": "Estimate Lat Long" }, "get_address_from_opp_company_name": { "type": "boolean", "description": "Get Address From Opp Company Name" }, "templateuser_override": { "type": "boolean", "description": "Templateuser Override" }, "resource_booking_use_date_range": { "type": "boolean", "description": "Resource Booking Use Date Range" }, "resource_booking_asset_advanced_search": { "type": "string", "description": "Resource Booking Asset Advanced Search" }, "resource_booking_end_date": { "type": "string", "format": "date-time", "description": "Resource Booking End Date" }, "overriding_rates": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "area": { "type": "integer" }, "contract_id": { "type": "integer" }, "charge_id": { "type": "integer" }, "startdate": { "type": "string" }, "expirydate": { "type": "string" }, "rate": { "type": "number" }, "mileage_rate": { "type": "number" }, "org": { "type": "integer" }, "minimum": { "type": "number" }, "increment": { "type": "number" }, "oohmultiplier": { "type": "number" }, "holidaymultiplier": { "type": "number" }, "weekendmultiplier": { "type": "number" }, "surcharge": { "type": "boolean" }, "round": { "type": "integer" }, "useagentworkinghours": { "type": "boolean" }, "use_budget_rate": { "type": "boolean" }, "current": { "type": "boolean" }, "current_rate": { "type": "number" }, "use_for_travel": { "type": "boolean" }, "use_for_mileage": { "type": "boolean" }, "travel_surchargeid": { "type": "integer" }, "contractmultiplier": { "type": "number" }, "rateoverride": { "type": "number" }, "override_surcharge": { "type": "boolean" }, "_warning": { "type": "string" }, "tree_id": { "type": "integer" }, "ticket_id": { "type": "integer" }, "agents": { "type": "array" }, "agentslist": { "type": "string" } } }, "description": "Overriding Rates" }, "project_overriding_rates": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "integer" }, "area": { "type": "integer" }, "contract_id": { "type": "integer" }, "charge_id": { "type": "integer" }, "startdate": { "type": "string" }, "expirydate": { "type": "string" }, "rate": { "type": "number" }, "mileage_rate": { "type": "number" }, "org": { "type": "integer" }, "minimum": { "type": "number" }, "increment": { "type": "number" }, "oohmultiplier": { "type": "number" }, "holidaymultiplier": { "type": "number" }, "weekendmultiplier": { "type": "number" }, "surcharge": { "type": "boolean" }, "round": { "type": "integer" }, "useagentworkinghours": { "type": "boolean" }, "use_budget_rate": { "type": "boolean" }, "current": { "type": "boolean" }, "current_rate": { "type": "number" }, "use_for_travel": { "type": "boolean" }, "use_for_mileage": { "type": "boolean" }, "travel_surchargeid": { "type": "integer" }, "contractmultiplier": { "type": "number" }, "rateoverride": { "type": "number" }, "override_surcharge": { "type": "boolean" }, "_warning": { "type": "string" }, "tree_id": { "type": "integer" }, "ticket_id": { "type": "integer" }, "agents": { "type": "array" }, "agentslist": { "type": "string" } } }, "description": "Project Overriding Rates" }, "hubspot_id": { "type": "string", "description": "Hubspot Id" }, "hubspot_url": { "type": "string", "description": "Hubspot Url" }, "table": { "type": "integer", "format": "int32", "enum": [ 0, 1, 2, 3, 4, 5, 6, 7, 8, 9, 980, 986, 987, 988, 989, 990, 991, 992, 993, 995, 996, 997, 998, 999, 1001, 1002, 1003, 1005, 1006, 1007, 1008, 1009, 1010, 1011, 1012, 1013, 1014, 1015, 1016, 1017, 1018, 1019, 1020, 1021, 1022, 1023, 1024, 1025, 1026, 1027, 1029, 1030, 1031, 1035, -1 ], "description": "The table value" }, "use": { "type": "string", "description": "The use value" }, "canbevotedfor": { "type": "boolean", "description": "The canbevotedfor value" }, "supplier_reference": { "type": "string", "description": "Supplier Reference" }, "top_level_name": { "type": "string", "description": "Top Level Name" }, "deleted_date": { "type": "string", "format": "date-time", "description": "Deleted Date" }, "isbeingclosed": { "type": "boolean", "description": "The isbeingclosed value" }, "maximumRestrictedPriority": { "type": "integer", "format": "int32", "description": "Maximum Restricted Priority" }, "primary_service_name": { "type": "string", "description": "Primary Service Name" }, "idsummary": { "type": "string", "description": "The idsummary value" }, "scomclearance": { "type": "string", "description": "The scomclearance value" }, "scomalertid": { "type": "string", "description": "The scomalertid value" }, "statusseq": { "type": "integer", "format": "int32", "description": "The statusseq value" }, "statuscolor": { "type": "string", "description": "The statuscolor value" }, "next_appointment_type": { "type": "integer", "format": "int32", "description": "Next Appointment Type" }, "account_manager": { "type": "string", "description": "Account Manager" }, "orionalert": { "type": "integer", "format": "int32", "description": "The orionalert value" }, "orionnote": { "type": "string", "description": "The orionnote value" }, "orionwho": { "type": "integer", "format": "int32", "description": "The orionwho value" }, "product_key": { "type": "string", "description": "Product Key" }, "rapid7_action_count": { "type": "string", "description": "Rapid7 Action Count" }, "rapid7_ticketrrn": { "type": "string", "description": "Rapid7 Ticketrrn" }, "rapid7_ticketinvid": { "type": "string", "description": "Rapid7 Ticketinvid" }, "ticketage": { "type": "number", "format": "double", "description": "The ticketage value" }, "ninja_id": { "type": "string", "description": "Ninja Id" }, "teams_ticket_icon": { "type": "string", "description": "Teams Ticket Icon" }, "lastactiondateteams": { "type": "string", "description": "The lastactiondateteams value" }, "priority_name": { "type": "string", "description": "Priority Name" }, "useful_count": { "type": "integer", "format": "int32", "description": "Useful Count" }, "notuseful_count": { "type": "integer", "format": "int32", "description": "Notuseful Count" }, "sitepostcode": { "type": "string", "description": "The sitepostcode value" }, "mailbox": { "type": "string", "description": "The mailbox value" }, "userdepartments": { "type": "string", "description": "The userdepartments value" }, "updateservicestatus": { "type": "boolean", "description": "The updateservicestatus value" }, "servicestatusnote": { "type": "string", "description": "The servicestatusnote value" }, "itil_requesttype_id": { "type": "integer", "format": "int32", "description": "Itil Requesttype Id" }, "startdatetime": { "type": "string", "format": "date-time", "description": "The startdatetime value" }, "enddatetime": { "type": "string", "format": "date-time", "description": "The enddatetime value" }, "closure_agent_id": { "type": "integer", "format": "int32", "description": "Closure Agent Id" }, "closed_in_integration_system": { "type": "boolean", "description": "Closed In Integration System" }, "createdfromautomationstdid": { "type": "integer", "format": "int32", "description": "The createdfromautomationstdid value" }, "created_from_automation_entityid": { "type": "integer", "format": "int32", "description": "Created From Automation Entityid" }, "ticket_tags": { "type": "string", "description": "Ticket Tags" }, "status_change_frozen": { "type": "boolean", "description": "Status Change Frozen" }, "approval_status": { "type": "integer", "format": "int32", "description": "Approval Status" }, "opp_country_name": { "type": "string", "description": "Opp Country Name" }, "opp_region_name": { "type": "string", "description": "Opp Region Name" }, "invoiceseperatelyoverride": { "type": "boolean", "description": "The invoiceseperatelyoverride value" }, "purchaseordernumber": { "type": "string", "description": "The purchaseordernumber value" }, "overrideticketcost": { "type": "number", "format": "double", "description": "The overrideticketcost value" }, "budgethours": { "type": "string", "description": "The budgethours value" }, "created_by": { "type": "string", "description": "Created By" }, "additional_agents": { "type": "array", "items": { "type": "object", "properties": { "faultid": { "type": "integer" }, "id": { "type": "integer" }, "name": { "type": "string" }, "email": { "type": "string" }, "_warning": { "type": "string" } } }, "description": "Additional Agents" }, "client_to_invoice_to_id": { "type": "integer", "format": "int32", "description": "Client To Invoice To Id" }, "primary_issue": { "type": "object", "description": "Primary Issue" }, "primary_workitem": { "type": "object", "description": "Primary Workitem" }, "billing_plan_text": { "type": "string", "description": "Billing Plan Text" }, "default_appointment_summary": { "type": "string", "description": "Default Appointment Summary" }, "default_appointment_details": { "type": "string", "description": "Default Appointment Details" }, "agent_signature": { "type": "string", "description": "Agent Signature" }, "customer_signature": { "type": "string", "description": "Customer Signature" }, "new_agent_signature": { "type": "string", "description": "New Agent Signature" }, "new_customer_signature": { "type": "string", "description": "New Customer Signature" }, "billable_time": { "type": "number", "format": "double", "description": "Billable Time" }, "invoiceable_time": { "type": "number", "format": "double", "description": "Invoiceable Time" }, "owning_service": { "type": "integer", "format": "int32", "description": "Owning Service" }, "owning_service_name": { "type": "string", "description": "Owning Service Name" }, "_open_search_score": { "type": "number", "format": "float", "description": "Open Search Score" }, "ticket_timezone": { "type": "string", "description": "Ticket Timezone" }, "reference": { "type": "string", "description": "The reference value" }, "latitude": { "type": "number", "format": "double", "description": "The latitude value" }, "longitude": { "type": "number", "format": "double", "description": "The longitude value" }, "change_all_day": { "type": "boolean", "description": "Change All Day" }, "change_window_type": { "type": "integer", "format": "int32", "description": "Change Window Type" }, "search_count": { "type": "integer", "format": "int32", "description": "Search Count" }, "slastate": { "type": "string", "description": "The slastate value" }, "is_opportunity": { "type": "boolean", "description": "Is Opportunity" }, "user_email2": { "type": "string", "description": "User Email2" }, "user_email3": { "type": "string", "description": "User Email3" }, "dl_cf_email_value": { "type": "string", "description": "Dl Cf Email Value" }, "risklevel": { "type": "integer", "format": "int32", "description": "The risklevel value" }, "_importtypeid": { "type": "integer", "format": "int32", "description": "The importtypeid value" }, "_importthirdpartyid": { "type": "string", "description": "The importthirdpartyid value" }, "_importtype": { "type": "string", "description": "The importtype value" }, "new_external_link": { "type": "object", "description": "New External Link" }, "import_details_id": { "type": "integer", "format": "int32", "description": "Import Details Id" }, "_isupdateimport": { "type": "boolean", "description": "The isupdateimport value" }, "_match_integration_button_caption": { "type": "string", "description": "Match Integration Button Caption" }, "_match_integration_button_url": { "type": "string", "description": "Match Integration Button Url" }, "_match_integration_button_icon": { "type": "string", "description": "Match Integration Button Icon" } } }, "description": "Request body" } }, "required": [ "PCID" ] } ```