> ## Documentation Index > Fetch the complete documentation index at: https://docs.pinkfish.ai/llms.txt > Use this file to discover all available pages before exploring further. # gleap-tickets > Gleap Tickets - create, search, manage, and export support tickets **Server path:** `/gleap-tickets` | **Type:** Application | **PCID required:** Yes ## Tools | Tool | Description | | --------------------------------------------------------------------------------------------- | ------------------------------------------------------ | | [`gleap_tickets_archive_all_tickets`](#gleap_tickets_archive_all_tickets) | Archive all tickets matching a status and type. | | [`gleap_tickets_archive_ticket`](#gleap_tickets_archive_ticket) | Archive a ticket | | [`gleap_tickets_create_ticket`](#gleap_tickets_create_ticket) | Create a new ticket | | [`gleap_tickets_create_tracker_ticket`](#gleap_tickets_create_tracker_ticket) | Create a tracker ticket | | [`gleap_tickets_delete_ticket`](#gleap_tickets_delete_ticket) | Delete a ticket | | [`gleap_tickets_export_tickets`](#gleap_tickets_export_tickets) | Export tickets | | [`gleap_tickets_export_tickets_as_csv`](#gleap_tickets_export_tickets_as_csv) | Export tickets | | [`gleap_tickets_find_duplicates`](#gleap_tickets_find_duplicates) | Find duplicate feature requests | | [`gleap_tickets_find_tickets_by_session_query`](#gleap_tickets_find_tickets_by_session_query) | Find tickets by session query | | [`gleap_tickets_find_tracker_tickets`](#gleap_tickets_find_tracker_tickets) | Find tracker tickets | | [`gleap_tickets_generate_draft_reply`](#gleap_tickets_generate_draft_reply) | Generate AI draft reply | | [`gleap_tickets_generate_tracker_ticket_data`](#gleap_tickets_generate_tracker_ticket_data) | Generate tracker ticket data with AI | | [`gleap_tickets_get_activity_logs_for_ticket`](#gleap_tickets_get_activity_logs_for_ticket) | Get activity logs for a ticket | | [`gleap_tickets_get_console_logs_for_ticket`](#gleap_tickets_get_console_logs_for_ticket) | Get console logs for a ticket | | [`gleap_tickets_get_network_logs_for_ticket`](#gleap_tickets_get_network_logs_for_ticket) | Get network logs for a ticket | | [`gleap_tickets_get_notification_ticket`](#gleap_tickets_get_notification_ticket) | Get notification ticket | | [`gleap_tickets_get_replay_for_ticket`](#gleap_tickets_get_replay_for_ticket) | Get network logs for a ticket | | [`gleap_tickets_get_ticket`](#gleap_tickets_get_ticket) | Get a ticket | | [`gleap_tickets_get_ticket_count`](#gleap_tickets_get_ticket_count) | Get ticket count | | [`gleap_tickets_get_ticket_export_fields`](#gleap_tickets_get_ticket_export_fields) | GET /tickets/export-fields | | [`gleap_tickets_get_tickets`](#gleap_tickets_get_tickets) | Get all tickets | | [`gleap_tickets_indicate_user_typing`](#gleap_tickets_indicate_user_typing) | Indicate user typing | | [`gleap_tickets_indicate_user_viewing`](#gleap_tickets_indicate_user_viewing) | Indicate user viewing | | [`gleap_tickets_link_ticket`](#gleap_tickets_link_ticket) | Link a ticket | | [`gleap_tickets_merge_duplicate_group`](#gleap_tickets_merge_duplicate_group) | Merge a duplicate group | | [`gleap_tickets_merge_tickets`](#gleap_tickets_merge_tickets) | Merge multiple tickets into one | | [`gleap_tickets_run_workflow`](#gleap_tickets_run_workflow) | Run workflow | | [`gleap_tickets_search_for_tickets`](#gleap_tickets_search_for_tickets) | Search for tickets | | [`gleap_tickets_search_for_tickets_extended`](#gleap_tickets_search_for_tickets_extended) | Search for tickets | | [`gleap_tickets_send_ticket_to_integration`](#gleap_tickets_send_ticket_to_integration) | Send ticket to integration | | [`gleap_tickets_send_ticket_transcript`](#gleap_tickets_send_ticket_transcript) | Send ticket conversation transcript to multiple emails | | [`gleap_tickets_snooze_ticket`](#gleap_tickets_snooze_ticket) | Snooze a ticket | | [`gleap_tickets_unarchive_ticket`](#gleap_tickets_unarchive_ticket) | Unarchive a ticket | | [`gleap_tickets_unlink_ticket`](#gleap_tickets_unlink_ticket) | Unlink a ticket | | [`gleap_tickets_update_ticket`](#gleap_tickets_update_ticket) | Update a ticket | | [`gleap_tickets_vote_for_ticket`](#gleap_tickets_vote_for_ticket) | Vote for ticket | *** ## gleap\_tickets\_archive\_all\_tickets Archive all tickets matching a status and type. **Parameters:** | Parameter | Type | Required | Default | Description | | --------- | ------ | -------- | ------- | ----------------- | | `project` | string | Yes | — | The project value | | `status` | string | Yes | — | The status value | | `type` | string | Yes | — | The type value | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "project": { "type": "string", "description": "The project value" }, "status": { "type": "string", "description": "The status value" }, "type": { "type": "string", "description": "The type value" } }, "required": [ "PCID", "project", "status", "type" ] } ``` *** ## gleap\_tickets\_archive\_ticket Archive a ticket **Parameters:** | Parameter | Type | Required | Default | Description | | ---------- | ------ | -------- | ------- | ----------------- | | `ticketId` | string | Yes | — | Ticket Id | | `project` | string | Yes | — | The project value | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "ticketId": { "type": "string", "description": "Ticket Id" }, "project": { "type": "string", "description": "The project value" } }, "required": [ "PCID", "ticketId", "project" ] } ``` *** ## gleap\_tickets\_create\_ticket Create a new ticket **Parameters:** | Parameter | Type | Required | Default | Description | | ---------------------------- | --------- | -------- | ------- | ----------------------------------------------------- | | `project` | string | Yes | — | The project value | | `actionLog` | object | No | — | Action Log | | `aiSummary` | string | No | — | Ai Summary | | `aiSupportSummary` | string | No | — | Ai Support Summary | | `archived` | boolean | No | — | The archived value | | `archivedAt` | string | No | — | Archived At | | `attachments` | object\[] | No | — | The attachments value | | `attributes` | object | No | — | The attributes value | | `bot` | object | No | — | The bot value | | `botId` | string | No | — | Bot Id | | `bugId` | number | No | — | Bug Id | | `channel` | object | No | — | The channel value | | `consoleLog` | object | No | — | Console Log | | `content` | object | No | — | The content value | | `conversationClosed` | boolean | No | — | Conversation Closed | | `conversationRating` | number | No | — | Conversation Rating | | `customData` | object | No | — | Custom Data | | `customEventLog` | object | No | — | Custom Event Log | | `description` | string | No | — | The description value | | `disabled` | boolean | No | — | The disabled value | | `dueDate` | object | No | — | Due Date | | `duplicateOf` | string | No | — | Duplicate Of | | `duplicatesCount` | number | No | — | Duplicates Count | | `emailRefs` | any\[] | No | — | Email Refs | | `faqSuggested` | boolean | No | — | Faq Suggested | | `firstAssignmentAt` | string | No | — | First Assignment At | | `form` | object | No | — | The form value | | `formData` | object | No | — | Form Data | | `fromData` | object | No | — | From Data | | `generatingReplay` | boolean | No | — | Generating Replay | | `generatingScreenshot` | boolean | No | — | Generating Screenshot | | `hasAgentReply` | boolean | No | — | Has Agent Reply | | `hasWebReplay` | boolean | No | — | Has Web Replay | | `hidden` | boolean | No | — | The hidden value | | `imageUrl` | string | No | — | Image Url | | `integrations` | object | No | — | Construct a type with a set of properties K of type T | | `isManualStart` | boolean | No | — | Is Manual Start | | `isSilent` | boolean | No | — | Is Silent | | `isSpam` | boolean | No | — | Is Spam | | `lastNotification` | string | No | — | Last Notification | | `lastResponse` | object | No | — | Last Response | | `latestComment` | string | No | — | Latest Comment | | `latestPublicComment` | string | No | — | Latest Public Comment | | `lexorank` | string | No | — | The lexorank value | | `linkedTickets` | string\[] | No | — | Linked Tickets | | `manuallyAdded` | boolean | No | — | Manually Added | | `mentions` | string\[] | No | — | The mentions value | | `metaData` | object | No | — | Meta Data | | `needInitialPush` | boolean | No | — | Need Initial Push | | `networkLogs` | object | No | — | Network Logs | | `noHumanInteraction` | boolean | No | — | No Human Interaction | | `notificationsUnread` | boolean | No | — | Notifications Unread | | `organisation` | string | No | — | The organisation value | | `originalEmailContent` | string | No | — | Original Email Content | | `outbound` | string | No | — | The outbound value | | `plainContent` | string | No | — | Plain Content | | `preventAutoReply` | boolean | No | — | Prevent Auto Reply | | `priority` | string | No | — | The priority value | | `processingTeam` | string | No | — | Processing Team | | `processingUser` | string | No | — | Processing User | | `queued` | boolean | No | — | The queued value | | `queuedAt` | string | No | — | Queued At | | `replay` | object | No | — | The replay value | | `replayDataUrl` | string | No | — | Replay Data Url | | `replayLive` | boolean | No | — | Replay Live | | `replayRenderingFailed` | boolean | No | — | Replay Rendering Failed | | `replayRenderingStartedAt` | string | No | — | Replay Rendering Started At | | `replayStartDate` | string | No | — | Replay Start Date | | `replayUrl` | string | No | — | Replay Url | | `score` | number | No | — | The score value | | `screenRecordingUrl` | string | No | — | Screen Recording Url | | `screenshotBroke` | string | No | — | Screenshot Broke | | `screenshotDataUrl` | object | No | — | Screenshot Data Url | | `screenshotLive` | boolean | No | — | Screenshot Live | | `screenshotRenderingFailed` | boolean | No | — | Screenshot Rendering Failed | | `screenshotUrl` | string | No | — | Screenshot Url | | `secretShareToken` | string | No | — | Secret Share Token | | `sentiment` | string | No | — | The sentiment value | | `session` | object | No | — | The session value | | `sessionNotificationsUnread` | boolean | No | — | Session Notifications Unread | | `sessions` | any\[] | No | — | The sessions value | | `shareToken` | string | No | — | Share Token | | `slaBreached` | boolean | No | — | Sla Breached | | `snoozed` | boolean | No | — | The snoozed value | | `snoozedUntil` | string | No | — | Snoozed Until | | `status` | string | No | — | The status value | | `tags` | string\[] | No | — | The tags value | | `title` | string | No | — | The title value | | `type` | string | No | — | The type value | | `upvotes` | object\[] | No | — | The upvotes value | | `upvotesCount` | number | No | — | Upvotes Count | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "project": { "type": "string", "description": "The project value" }, "actionLog": { "description": "Action Log" }, "aiSummary": { "type": "string", "description": "Ai Summary" }, "aiSupportSummary": { "type": "string", "description": "Ai Support Summary" }, "archived": { "type": "boolean", "description": "The archived value" }, "archivedAt": { "type": "string", "description": "Archived At" }, "attachments": { "type": "array", "items": { "type": "object", "properties": { "name": { "type": "string", "description": "The name value" }, "url": { "type": "string", "description": "The url value" }, "type": { "type": "string", "description": "The type value" } }, "required": [ "name", "url" ] }, "description": "The attachments value" }, "attributes": { "description": "The attributes value" }, "bot": { "type": "object", "description": "The bot value", "properties": { "active": { "type": "boolean", "description": "The active value" }, "currentBot": { "type": "string", "description": "Current Bot" }, "currentActionFlow": { "type": "string", "description": "Current Action Flow" }, "currentAction": { "type": "number", "description": "Current Action" }, "forwardedToSupportAt": { "type": "string", "description": "Forwarded To Support At" }, "kaiActive": { "type": "boolean", "description": "Kai Active" }, "noAnswerFound": { "type": "boolean", "description": "No Answer Found" } } }, "botId": { "type": "string", "description": "Bot Id" }, "bugId": { "type": "number", "description": "Bug Id" }, "channel": { "type": "object", "description": "The channel value", "properties": { "id": { "type": "string", "description": "The id value" }, "type": { "type": "string", "description": "The type value" }, "metaData": { "description": "Meta Data" } }, "required": [ "id" ] }, "consoleLog": { "description": "Console Log" }, "content": { "description": "The content value" }, "conversationClosed": { "type": "boolean", "description": "Conversation Closed" }, "conversationRating": { "type": "number", "description": "Conversation Rating" }, "customData": { "description": "Custom Data" }, "customEventLog": { "description": "Custom Event Log" }, "description": { "type": "string", "description": "The description value" }, "disabled": { "type": "boolean", "description": "The disabled value" }, "dueDate": { "description": "Due Date" }, "duplicateOf": { "type": "string", "description": "Duplicate Of" }, "duplicatesCount": { "type": "number", "description": "Duplicates Count" }, "emailRefs": { "type": "array", "description": "Email Refs" }, "faqSuggested": { "type": "boolean", "description": "Faq Suggested" }, "firstAssignmentAt": { "type": "string", "description": "First Assignment At" }, "form": { "description": "The form value" }, "formData": { "description": "Form Data" }, "fromData": { "description": "From Data" }, "generatingReplay": { "type": "boolean", "description": "Generating Replay" }, "generatingScreenshot": { "type": "boolean", "description": "Generating Screenshot" }, "hasAgentReply": { "type": "boolean", "description": "Has Agent Reply" }, "hasWebReplay": { "type": "boolean", "description": "Has Web Replay" }, "hidden": { "type": "boolean", "description": "The hidden value" }, "imageUrl": { "type": "string", "description": "Image Url" }, "integrations": { "type": "object", "description": "Construct a type with a set of properties K of type T" }, "isManualStart": { "type": "boolean", "description": "Is Manual Start" }, "isSilent": { "type": "boolean", "description": "Is Silent" }, "isSpam": { "type": "boolean", "description": "Is Spam" }, "lastNotification": { "type": "string", "description": "Last Notification" }, "lastResponse": { "type": "object", "description": "Last Response", "properties": { "contact": { "type": "string", "description": "The contact value" }, "admin": { "type": "string", "description": "The admin value" } } }, "latestComment": { "type": "string", "description": "Latest Comment" }, "latestPublicComment": { "type": "string", "description": "Latest Public Comment" }, "lexorank": { "type": "string", "description": "The lexorank value" }, "linkedTickets": { "type": "array", "items": { "type": "string" }, "description": "Linked Tickets" }, "manuallyAdded": { "type": "boolean", "description": "Manually Added" }, "mentions": { "type": "array", "items": { "type": "string" }, "description": "The mentions value" }, "metaData": { "description": "Meta Data" }, "needInitialPush": { "type": "boolean", "description": "Need Initial Push" }, "networkLogs": { "description": "Network Logs" }, "noHumanInteraction": { "type": "boolean", "description": "No Human Interaction" }, "notificationsUnread": { "type": "boolean", "description": "Notifications Unread" }, "organisation": { "type": "string", "description": "The organisation value" }, "originalEmailContent": { "type": "string", "description": "Original Email Content" }, "outbound": { "type": "string", "description": "The outbound value" }, "plainContent": { "type": "string", "description": "Plain Content" }, "preventAutoReply": { "type": "boolean", "description": "Prevent Auto Reply" }, "priority": { "type": "string", "description": "The priority value", "enum": [ "LOW", "MEDIUM", "HIGH" ] }, "processingTeam": { "type": "string", "description": "Processing Team" }, "processingUser": { "type": "string", "description": "Processing User" }, "queued": { "type": "boolean", "description": "The queued value" }, "queuedAt": { "type": "string", "description": "Queued At" }, "replay": { "description": "The replay value" }, "replayDataUrl": { "type": "string", "description": "Replay Data Url" }, "replayLive": { "type": "boolean", "description": "Replay Live" }, "replayRenderingFailed": { "type": "boolean", "description": "Replay Rendering Failed" }, "replayRenderingStartedAt": { "type": "string", "description": "Replay Rendering Started At" }, "replayStartDate": { "type": "string", "description": "Replay Start Date" }, "replayUrl": { "type": "string", "description": "Replay Url" }, "score": { "type": "number", "description": "The score value" }, "screenRecordingUrl": { "type": "string", "description": "Screen Recording Url" }, "screenshotBroke": { "type": "string", "description": "Screenshot Broke" }, "screenshotDataUrl": { "description": "Screenshot Data Url" }, "screenshotLive": { "type": "boolean", "description": "Screenshot Live" }, "screenshotRenderingFailed": { "type": "boolean", "description": "Screenshot Rendering Failed" }, "screenshotUrl": { "type": "string", "description": "Screenshot Url" }, "secretShareToken": { "type": "string", "description": "Secret Share Token" }, "sentiment": { "type": "string", "description": "The sentiment value", "enum": [ "positive", "negative", "neutral" ] }, "session": { "description": "The session value" }, "sessionNotificationsUnread": { "type": "boolean", "description": "Session Notifications Unread" }, "sessions": { "type": "array", "description": "The sessions value" }, "shareToken": { "type": "string", "description": "Share Token" }, "slaBreached": { "type": "boolean", "description": "Sla Breached" }, "snoozed": { "type": "boolean", "description": "The snoozed value" }, "snoozedUntil": { "type": "string", "description": "Snoozed Until" }, "status": { "type": "string", "description": "The status value" }, "tags": { "type": "array", "items": { "type": "string" }, "description": "The tags value" }, "title": { "type": "string", "description": "The title value" }, "type": { "type": "string", "description": "The type value" }, "upvotes": { "type": "array", "items": { "type": "object", "properties": { "email": { "type": "string", "description": "The email value" } } }, "description": "The upvotes value" }, "upvotesCount": { "type": "number", "description": "Upvotes Count" } }, "required": [ "PCID", "project" ] } ``` *** ## gleap\_tickets\_create\_tracker\_ticket Create a tracker ticket **Parameters:** | Parameter | Type | Required | Default | Description | | ----------------- | --------- | -------- | ------- | --------------------- | | `project` | string | Yes | — | The project value | | `description` | string | No | — | The description value | | `linkedTicketIds` | string\[] | No | — | Linked Ticket Ids | | `title` | string | No | — | The title value | | `type` | string | No | — | The type value | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "project": { "type": "string", "description": "The project value" }, "description": { "type": "string", "description": "The description value" }, "linkedTicketIds": { "type": "array", "items": { "type": "string" }, "description": "Linked Ticket Ids" }, "title": { "type": "string", "description": "The title value" }, "type": { "type": "string", "description": "The type value" } }, "required": [ "PCID", "project" ] } ``` *** ## gleap\_tickets\_delete\_ticket Delete a ticket **Parameters:** | Parameter | Type | Required | Default | Description | | ---------- | ------ | -------- | ------- | ----------------- | | `ticketId` | string | Yes | — | Ticket Id | | `project` | string | Yes | — | The project value | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "ticketId": { "type": "string", "description": "Ticket Id" }, "project": { "type": "string", "description": "The project value" } }, "required": [ "PCID", "ticketId", "project" ] } ``` *** ## gleap\_tickets\_export\_tickets Export tickets **Parameters:** | Parameter | Type | Required | Default | Description | | --------- | ------ | -------- | ------- | ----------------- | | `project` | string | Yes | — | The project value | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "project": { "type": "string", "description": "The project value" } }, "required": [ "PCID", "project" ] } ``` *** ## gleap\_tickets\_export\_tickets\_as\_csv Export tickets **Parameters:** | Parameter | Type | Required | Default | Description | | --------- | ------ | -------- | ------- | ----------------- | | `project` | string | Yes | — | The project value | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "project": { "type": "string", "description": "The project value" } }, "required": [ "PCID", "project" ] } ``` *** ## gleap\_tickets\_find\_duplicates Find duplicate feature requests **Parameters:** | Parameter | Type | Required | Default | Description | | --------- | ------ | -------- | ------- | ----------------- | | `project` | string | No | — | The project value | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "project": { "type": "string", "description": "The project value" } }, "required": [ "PCID" ] } ``` *** ## gleap\_tickets\_find\_tickets\_by\_session\_query Find tickets by session query **Parameters:** | Parameter | Type | Required | Default | Description | | ---------------- | ------ | -------- | ------- | ----------------- | | `project` | string | Yes | — | The project value | | `email` | string | No | — | The email value | | `userId` | string | No | — | User Id | | `phone` | string | No | — | The phone value | | `customData.TIN` | string | No | — | Custom Data.tin | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "project": { "type": "string", "description": "The project value" }, "email": { "type": "string", "description": "The email value" }, "userId": { "type": "string", "description": "User Id" }, "phone": { "type": "string", "description": "The phone value" }, "customData.TIN": { "type": "string", "description": "Custom Data.tin" } }, "required": [ "PCID", "project" ] } ``` *** ## gleap\_tickets\_find\_tracker\_tickets Find tracker tickets **Parameters:** | Parameter | Type | Required | Default | Description | | ------------ | ------ | -------- | ------- | ----------------------------- | | `project` | string | Yes | — | The project value | | `searchTerm` | string | No | — | Search term to filter results | | `page` | number | No | — | Page number for pagination | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "project": { "type": "string", "description": "The project value" }, "searchTerm": { "type": "string", "description": "Search term to filter results" }, "page": { "type": "number", "description": "Page number for pagination" } }, "required": [ "PCID", "project" ] } ``` *** ## gleap\_tickets\_generate\_draft\_reply Generate AI draft reply **Parameters:** | Parameter | Type | Required | Default | Description | | ---------- | ------ | -------- | ------- | ----------------- | | `ticketId` | string | Yes | — | Ticket Id | | `project` | string | Yes | — | The project value | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "ticketId": { "type": "string", "description": "Ticket Id" }, "project": { "type": "string", "description": "The project value" } }, "required": [ "PCID", "ticketId", "project" ] } ``` *** ## gleap\_tickets\_generate\_tracker\_ticket\_data Generate tracker ticket data with AI **Parameters:** | Parameter | Type | Required | Default | Description | | ---------------- | ------ | -------- | ------- | ----------------- | | `project` | string | Yes | — | The project value | | `sourceTicketId` | string | No | — | Source Ticket Id | | `type` | string | No | — | The type value | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "project": { "type": "string", "description": "The project value" }, "sourceTicketId": { "type": "string", "description": "Source Ticket Id" }, "type": { "type": "string", "description": "The type value" } }, "required": [ "PCID", "project" ] } ``` *** ## gleap\_tickets\_get\_activity\_logs\_for\_ticket Get activity logs for a ticket **Parameters:** | Parameter | Type | Required | Default | Description | | ---------- | ------ | -------- | ------- | ----------------- | | `ticketId` | string | Yes | — | Ticket Id | | `project` | string | Yes | — | The project value | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "ticketId": { "type": "string", "description": "Ticket Id" }, "project": { "type": "string", "description": "The project value" } }, "required": [ "PCID", "ticketId", "project" ] } ``` *** ## gleap\_tickets\_get\_console\_logs\_for\_ticket Get console logs for a ticket **Parameters:** | Parameter | Type | Required | Default | Description | | ---------- | ------ | -------- | ------- | ----------------- | | `ticketId` | string | Yes | — | Ticket Id | | `project` | string | Yes | — | The project value | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "ticketId": { "type": "string", "description": "Ticket Id" }, "project": { "type": "string", "description": "The project value" } }, "required": [ "PCID", "ticketId", "project" ] } ``` *** ## gleap\_tickets\_get\_network\_logs\_for\_ticket Get network logs for a ticket **Parameters:** | Parameter | Type | Required | Default | Description | | ---------- | ------ | -------- | ------- | ----------------- | | `ticketId` | string | Yes | — | Ticket Id | | `project` | string | Yes | — | The project value | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "ticketId": { "type": "string", "description": "Ticket Id" }, "project": { "type": "string", "description": "The project value" } }, "required": [ "PCID", "ticketId", "project" ] } ``` *** ## gleap\_tickets\_get\_notification\_ticket Get notification ticket **Parameters:** | Parameter | Type | Required | Default | Description | | ------------ | ------ | -------- | ------- | ----------------- | | `project` | string | Yes | — | The project value | | `shareToken` | string | Yes | — | Share Token | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "project": { "type": "string", "description": "The project value" }, "shareToken": { "type": "string", "description": "Share Token" } }, "required": [ "PCID", "project", "shareToken" ] } ``` *** ## gleap\_tickets\_get\_replay\_for\_ticket Get network logs for a ticket **Parameters:** | Parameter | Type | Required | Default | Description | | ---------- | ------ | -------- | ------- | ----------------- | | `ticketId` | string | Yes | — | Ticket Id | | `project` | string | Yes | — | The project value | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "ticketId": { "type": "string", "description": "Ticket Id" }, "project": { "type": "string", "description": "The project value" } }, "required": [ "PCID", "ticketId", "project" ] } ``` *** ## gleap\_tickets\_get\_ticket Get a ticket **Parameters:** | Parameter | Type | Required | Default | Description | | ---------- | ------ | -------- | ------- | ----------------- | | `ticketId` | string | Yes | — | Ticket Id | | `project` | string | Yes | — | The project value | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "ticketId": { "type": "string", "description": "Ticket Id" }, "project": { "type": "string", "description": "The project value" } }, "required": [ "PCID", "ticketId", "project" ] } ``` *** ## gleap\_tickets\_get\_ticket\_count Get ticket count **Parameters:** | Parameter | Type | Required | Default | Description | | --------- | ------ | -------- | ------- | ----------------- | | `project` | string | Yes | — | The project value | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "project": { "type": "string", "description": "The project value" } }, "required": [ "PCID", "project" ] } ``` *** ## gleap\_tickets\_get\_ticket\_export\_fields GET /tickets/export-fields **Parameters:** | Parameter | Type | Required | Default | Description | | --------- | ------ | -------- | ------- | ----------------- | | `project` | string | Yes | — | The project value | | `type` | string | No | — | The type value | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "project": { "type": "string", "description": "The project value" }, "type": { "type": "string", "description": "The type value" } }, "required": [ "PCID", "project" ] } ``` *** ## gleap\_tickets\_get\_tickets Get all tickets **Parameters:** | Parameter | Type | Required | Default | Description | | --------- | ------ | -------- | ------- | ----------------- | | `project` | string | Yes | — | The project value | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "project": { "type": "string", "description": "The project value" } }, "required": [ "PCID", "project" ] } ``` *** ## gleap\_tickets\_indicate\_user\_typing Indicate user typing **Parameters:** | Parameter | Type | Required | Default | Description | | ---------- | ------- | -------- | ------- | ----------------- | | `ticketId` | string | Yes | — | Ticket Id | | `project` | string | Yes | — | The project value | | `typing` | boolean | Yes | — | The typing value | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "ticketId": { "type": "string", "description": "Ticket Id" }, "project": { "type": "string", "description": "The project value" }, "typing": { "type": "boolean", "description": "The typing value" } }, "required": [ "PCID", "ticketId", "project", "typing" ] } ``` *** ## gleap\_tickets\_indicate\_user\_viewing Indicate user viewing **Parameters:** | Parameter | Type | Required | Default | Description | | ---------- | ------- | -------- | ------- | ----------------- | | `ticketId` | string | Yes | — | Ticket Id | | `project` | string | Yes | — | The project value | | `viewing` | boolean | Yes | — | The viewing value | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "ticketId": { "type": "string", "description": "Ticket Id" }, "project": { "type": "string", "description": "The project value" }, "viewing": { "type": "boolean", "description": "The viewing value" } }, "required": [ "PCID", "ticketId", "project", "viewing" ] } ``` *** ## gleap\_tickets\_link\_ticket Link a ticket **Parameters:** | Parameter | Type | Required | Default | Description | | ---------------- | ------ | -------- | ------- | ----------------- | | `ticketId` | string | Yes | — | Ticket Id | | `project` | string | Yes | — | The project value | | `targetTicketId` | string | Yes | — | Target Ticket Id | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "ticketId": { "type": "string", "description": "Ticket Id" }, "project": { "type": "string", "description": "The project value" }, "targetTicketId": { "type": "string", "description": "Target Ticket Id" } }, "required": [ "PCID", "ticketId", "project", "targetTicketId" ] } ``` *** ## gleap\_tickets\_merge\_duplicate\_group Merge a duplicate group **Parameters:** | Parameter | Type | Required | Default | Description | | -------------------- | --------- | -------- | ------- | -------------------- | | `project` | string | Yes | — | The project value | | `duplicateTicketIds` | string\[] | Yes | — | Duplicate Ticket Ids | | `mainTicketId` | string | Yes | — | Main Ticket Id | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "project": { "type": "string", "description": "The project value" }, "duplicateTicketIds": { "type": "array", "items": { "type": "string" }, "description": "Duplicate Ticket Ids" }, "mainTicketId": { "type": "string", "description": "Main Ticket Id" } }, "required": [ "PCID", "project", "duplicateTicketIds", "mainTicketId" ] } ``` *** ## gleap\_tickets\_merge\_tickets Merge multiple tickets into one **Parameters:** | Parameter | Type | Required | Default | Description | | ----------------------- | --------- | -------- | ------- | ------------------------ | | `project` | string | Yes | — | The project value | | `shouldCreateNewTicket` | boolean | Yes | — | Should Create New Ticket | | `shouldMergeContacts` | boolean | Yes | — | Should Merge Contacts | | `shouldMergeTasks` | boolean | Yes | — | Should Merge Tasks | | `targetTicketId` | string | No | — | Target Ticket Id | | `ticketsToMergeIds` | string\[] | Yes | — | Tickets To Merge Ids | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "project": { "type": "string", "description": "The project value" }, "shouldCreateNewTicket": { "type": "boolean", "description": "Should Create New Ticket" }, "shouldMergeContacts": { "type": "boolean", "description": "Should Merge Contacts" }, "shouldMergeTasks": { "type": "boolean", "description": "Should Merge Tasks" }, "targetTicketId": { "type": "string", "description": "Target Ticket Id" }, "ticketsToMergeIds": { "type": "array", "items": { "type": "string" }, "description": "Tickets To Merge Ids" } }, "required": [ "PCID", "project", "shouldCreateNewTicket", "shouldMergeContacts", "shouldMergeTasks", "ticketsToMergeIds" ] } ``` *** ## gleap\_tickets\_run\_workflow Run workflow **Parameters:** | Parameter | Type | Required | Default | Description | | ------------ | ------ | -------- | ------- | ----------------- | | `ticketId` | string | Yes | — | Ticket Id | | `project` | string | Yes | — | The project value | | `workflowId` | string | Yes | — | Workflow Id | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "ticketId": { "type": "string", "description": "Ticket Id" }, "project": { "type": "string", "description": "The project value" }, "workflowId": { "type": "string", "description": "Workflow Id" } }, "required": [ "PCID", "ticketId", "project", "workflowId" ] } ``` *** ## gleap\_tickets\_search\_for\_tickets Search for tickets **Parameters:** | Parameter | Type | Required | Default | Description | | --------- | ------ | -------- | ------- | ----------------- | | `project` | string | Yes | — | The project value | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "project": { "type": "string", "description": "The project value" } }, "required": [ "PCID", "project" ] } ``` *** ## gleap\_tickets\_search\_for\_tickets\_extended Search for tickets **Parameters:** | Parameter | Type | Required | Default | Description | | --------- | ------ | -------- | ------- | ----------------- | | `project` | string | Yes | — | The project value | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "project": { "type": "string", "description": "The project value" } }, "required": [ "PCID", "project" ] } ``` *** ## gleap\_tickets\_send\_ticket\_to\_integration Send ticket to integration **Parameters:** | Parameter | Type | Required | Default | Description | | ----------------- | ------ | -------- | ------- | ----------------- | | `ticketId` | string | Yes | — | Ticket Id | | `project` | string | Yes | — | The project value | | `integrationId` | string | Yes | — | Integration Id | | `integrationType` | string | Yes | — | Integration Type | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "ticketId": { "type": "string", "description": "Ticket Id" }, "project": { "type": "string", "description": "The project value" }, "integrationId": { "type": "string", "description": "Integration Id" }, "integrationType": { "type": "string", "description": "Integration Type" } }, "required": [ "PCID", "ticketId", "project", "integrationId", "integrationType" ] } ``` *** ## gleap\_tickets\_send\_ticket\_transcript Send ticket conversation transcript to multiple emails **Parameters:** | Parameter | Type | Required | Default | Description | | ---------- | --------- | -------- | ------- | ----------------- | | `ticketId` | string | Yes | — | Ticket Id | | `project` | string | Yes | — | The project value | | `emails` | string\[] | Yes | — | The emails value | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "ticketId": { "type": "string", "description": "Ticket Id" }, "project": { "type": "string", "description": "The project value" }, "emails": { "type": "array", "items": { "type": "string" }, "description": "The emails value" } }, "required": [ "PCID", "ticketId", "project", "emails" ] } ``` *** ## gleap\_tickets\_snooze\_ticket Snooze a ticket **Parameters:** | Parameter | Type | Required | Default | Description | | ---------- | ------ | -------- | ------- | ------------------ | | `ticketId` | string | Yes | — | Ticket Id | | `project` | string | Yes | — | The project value | | `duration` | number | Yes | — | The duration value | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "ticketId": { "type": "string", "description": "Ticket Id" }, "project": { "type": "string", "description": "The project value" }, "duration": { "type": "number", "description": "The duration value" } }, "required": [ "PCID", "ticketId", "project", "duration" ] } ``` *** ## gleap\_tickets\_unarchive\_ticket Unarchive a ticket **Parameters:** | Parameter | Type | Required | Default | Description | | ---------- | ------ | -------- | ------- | ----------------- | | `ticketId` | string | Yes | — | Ticket Id | | `project` | string | Yes | — | The project value | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "ticketId": { "type": "string", "description": "Ticket Id" }, "project": { "type": "string", "description": "The project value" } }, "required": [ "PCID", "ticketId", "project" ] } ``` *** ## gleap\_tickets\_unlink\_ticket Unlink a ticket **Parameters:** | Parameter | Type | Required | Default | Description | | ---------------- | ------ | -------- | ------- | ----------------- | | `ticketId` | string | Yes | — | Ticket Id | | `project` | string | Yes | — | The project value | | `targetTicketId` | string | Yes | — | Target Ticket Id | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "ticketId": { "type": "string", "description": "Ticket Id" }, "project": { "type": "string", "description": "The project value" }, "targetTicketId": { "type": "string", "description": "Target Ticket Id" } }, "required": [ "PCID", "ticketId", "project", "targetTicketId" ] } ``` *** ## gleap\_tickets\_update\_ticket Update a ticket **Parameters:** | Parameter | Type | Required | Default | Description | | ---------------------------- | --------- | -------- | ------- | ----------------------------------------------------- | | `ticketId` | string | Yes | — | Ticket Id | | `project` | string | Yes | — | The project value | | `actionLog` | object | No | — | Action Log | | `aiSummary` | string | No | — | Ai Summary | | `aiSupportSummary` | string | No | — | Ai Support Summary | | `archived` | boolean | No | — | The archived value | | `archivedAt` | string | No | — | Archived At | | `attachments` | object\[] | No | — | The attachments value | | `attributes` | object | No | — | The attributes value | | `bot` | object | No | — | The bot value | | `bugId` | number | No | — | Bug Id | | `channel` | object | No | — | The channel value | | `content` | object | No | — | The content value | | `conversationClosed` | boolean | No | — | Conversation Closed | | `conversationRating` | number | No | — | Conversation Rating | | `customData` | object | No | — | Custom Data | | `description` | string | No | — | The description value | | `disabled` | boolean | No | — | The disabled value | | `dueDate` | object | No | — | Due Date | | `duplicateOf` | string | No | — | Duplicate Of | | `duplicatesCount` | number | No | — | Duplicates Count | | `emailRefs` | any\[] | No | — | Email Refs | | `faqSuggested` | boolean | No | — | Faq Suggested | | `firstAssignmentAt` | string | No | — | First Assignment At | | `form` | object | No | — | The form value | | `formData` | object | No | — | Form Data | | `fromData` | object | No | — | From Data | | `generatingReplay` | boolean | No | — | Generating Replay | | `generatingScreenshot` | boolean | No | — | Generating Screenshot | | `hasAgentReply` | boolean | No | — | Has Agent Reply | | `hasWebReplay` | boolean | No | — | Has Web Replay | | `hidden` | boolean | No | — | The hidden value | | `imageUrl` | string | No | — | Image Url | | `integrations` | object | No | — | Construct a type with a set of properties K of type T | | `isSilent` | boolean | No | — | Is Silent | | `isSpam` | boolean | No | — | Is Spam | | `lastNotification` | string | No | — | Last Notification | | `lastResponse` | object | No | — | Last Response | | `latestComment` | string | No | — | Latest Comment | | `latestPublicComment` | string | No | — | Latest Public Comment | | `lexorank` | string | No | — | The lexorank value | | `linkedTickets` | string\[] | No | — | Linked Tickets | | `manuallyAdded` | boolean | No | — | Manually Added | | `mentions` | string\[] | No | — | The mentions value | | `metaData` | object | No | — | Meta Data | | `needInitialPush` | boolean | No | — | Need Initial Push | | `noHumanInteraction` | boolean | No | — | No Human Interaction | | `notificationsUnread` | boolean | No | — | Notifications Unread | | `organisation` | string | No | — | The organisation value | | `originalEmailContent` | string | No | — | Original Email Content | | `outbound` | string | No | — | The outbound value | | `plainContent` | string | No | — | Plain Content | | `priority` | string | No | — | The priority value | | `processingTeam` | string | No | — | Processing Team | | `processingUser` | string | No | — | Processing User | | `queued` | boolean | No | — | The queued value | | `queuedAt` | string | No | — | Queued At | | `replay` | object | No | — | The replay value | | `replayDataUrl` | string | No | — | Replay Data Url | | `replayLive` | boolean | No | — | Replay Live | | `replayRenderingFailed` | boolean | No | — | Replay Rendering Failed | | `replayRenderingStartedAt` | string | No | — | Replay Rendering Started At | | `replayStartDate` | string | No | — | Replay Start Date | | `replayUrl` | string | No | — | Replay Url | | `score` | number | No | — | The score value | | `screenRecordingUrl` | string | No | — | Screen Recording Url | | `screenshotBroke` | string | No | — | Screenshot Broke | | `screenshotDataUrl` | object | No | — | Screenshot Data Url | | `screenshotLive` | boolean | No | — | Screenshot Live | | `screenshotRenderingFailed` | boolean | No | — | Screenshot Rendering Failed | | `screenshotUrl` | string | No | — | Screenshot Url | | `secretShareToken` | string | No | — | Secret Share Token | | `sentiment` | string | No | — | The sentiment value | | `session` | object | No | — | The session value | | `sessionNotificationsUnread` | boolean | No | — | Session Notifications Unread | | `sessions` | any\[] | No | — | The sessions value | | `shareToken` | string | No | — | Share Token | | `slaBreached` | boolean | No | — | Sla Breached | | `snoozed` | boolean | No | — | The snoozed value | | `snoozedUntil` | string | No | — | Snoozed Until | | `status` | string | No | — | The status value | | `tags` | string\[] | No | — | The tags value | | `title` | string | No | — | The title value | | `type` | string | No | — | The type value | | `upvotes` | object\[] | No | — | The upvotes value | | `upvotesCount` | number | No | — | Upvotes Count | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "ticketId": { "type": "string", "description": "Ticket Id" }, "project": { "type": "string", "description": "The project value" }, "actionLog": { "description": "Action Log" }, "aiSummary": { "type": "string", "description": "Ai Summary" }, "aiSupportSummary": { "type": "string", "description": "Ai Support Summary" }, "archived": { "type": "boolean", "description": "The archived value" }, "archivedAt": { "type": "string", "description": "Archived At" }, "attachments": { "type": "array", "items": { "type": "object", "properties": { "name": { "type": "string", "description": "The name value" }, "url": { "type": "string", "description": "The url value" }, "type": { "type": "string", "description": "The type value" } }, "required": [ "name", "url" ] }, "description": "The attachments value" }, "attributes": { "description": "The attributes value" }, "bot": { "type": "object", "description": "The bot value", "properties": { "active": { "type": "boolean", "description": "The active value" }, "currentBot": { "type": "string", "description": "Current Bot" }, "currentActionFlow": { "type": "string", "description": "Current Action Flow" }, "currentAction": { "type": "number", "description": "Current Action" }, "forwardedToSupportAt": { "type": "string", "description": "Forwarded To Support At" }, "kaiActive": { "type": "boolean", "description": "Kai Active" }, "noAnswerFound": { "type": "boolean", "description": "No Answer Found" } } }, "bugId": { "type": "number", "description": "Bug Id" }, "channel": { "type": "object", "description": "The channel value", "properties": { "id": { "type": "string", "description": "The id value" }, "type": { "type": "string", "description": "The type value" }, "metaData": { "description": "Meta Data" } }, "required": [ "id" ] }, "content": { "description": "The content value" }, "conversationClosed": { "type": "boolean", "description": "Conversation Closed" }, "conversationRating": { "type": "number", "description": "Conversation Rating" }, "customData": { "description": "Custom Data" }, "description": { "type": "string", "description": "The description value" }, "disabled": { "type": "boolean", "description": "The disabled value" }, "dueDate": { "description": "Due Date" }, "duplicateOf": { "type": "string", "description": "Duplicate Of" }, "duplicatesCount": { "type": "number", "description": "Duplicates Count" }, "emailRefs": { "type": "array", "description": "Email Refs" }, "faqSuggested": { "type": "boolean", "description": "Faq Suggested" }, "firstAssignmentAt": { "type": "string", "description": "First Assignment At" }, "form": { "description": "The form value" }, "formData": { "description": "Form Data" }, "fromData": { "description": "From Data" }, "generatingReplay": { "type": "boolean", "description": "Generating Replay" }, "generatingScreenshot": { "type": "boolean", "description": "Generating Screenshot" }, "hasAgentReply": { "type": "boolean", "description": "Has Agent Reply" }, "hasWebReplay": { "type": "boolean", "description": "Has Web Replay" }, "hidden": { "type": "boolean", "description": "The hidden value" }, "imageUrl": { "type": "string", "description": "Image Url" }, "integrations": { "type": "object", "description": "Construct a type with a set of properties K of type T" }, "isSilent": { "type": "boolean", "description": "Is Silent" }, "isSpam": { "type": "boolean", "description": "Is Spam" }, "lastNotification": { "type": "string", "description": "Last Notification" }, "lastResponse": { "type": "object", "description": "Last Response", "properties": { "contact": { "type": "string", "description": "The contact value" }, "admin": { "type": "string", "description": "The admin value" } } }, "latestComment": { "type": "string", "description": "Latest Comment" }, "latestPublicComment": { "type": "string", "description": "Latest Public Comment" }, "lexorank": { "type": "string", "description": "The lexorank value" }, "linkedTickets": { "type": "array", "items": { "type": "string" }, "description": "Linked Tickets" }, "manuallyAdded": { "type": "boolean", "description": "Manually Added" }, "mentions": { "type": "array", "items": { "type": "string" }, "description": "The mentions value" }, "metaData": { "description": "Meta Data" }, "needInitialPush": { "type": "boolean", "description": "Need Initial Push" }, "noHumanInteraction": { "type": "boolean", "description": "No Human Interaction" }, "notificationsUnread": { "type": "boolean", "description": "Notifications Unread" }, "organisation": { "type": "string", "description": "The organisation value" }, "originalEmailContent": { "type": "string", "description": "Original Email Content" }, "outbound": { "type": "string", "description": "The outbound value" }, "plainContent": { "type": "string", "description": "Plain Content" }, "priority": { "type": "string", "description": "The priority value", "enum": [ "LOW", "MEDIUM", "HIGH" ] }, "processingTeam": { "type": "string", "description": "Processing Team" }, "processingUser": { "type": "string", "description": "Processing User" }, "queued": { "type": "boolean", "description": "The queued value" }, "queuedAt": { "type": "string", "description": "Queued At" }, "replay": { "description": "The replay value" }, "replayDataUrl": { "type": "string", "description": "Replay Data Url" }, "replayLive": { "type": "boolean", "description": "Replay Live" }, "replayRenderingFailed": { "type": "boolean", "description": "Replay Rendering Failed" }, "replayRenderingStartedAt": { "type": "string", "description": "Replay Rendering Started At" }, "replayStartDate": { "type": "string", "description": "Replay Start Date" }, "replayUrl": { "type": "string", "description": "Replay Url" }, "score": { "type": "number", "description": "The score value" }, "screenRecordingUrl": { "type": "string", "description": "Screen Recording Url" }, "screenshotBroke": { "type": "string", "description": "Screenshot Broke" }, "screenshotDataUrl": { "description": "Screenshot Data Url" }, "screenshotLive": { "type": "boolean", "description": "Screenshot Live" }, "screenshotRenderingFailed": { "type": "boolean", "description": "Screenshot Rendering Failed" }, "screenshotUrl": { "type": "string", "description": "Screenshot Url" }, "secretShareToken": { "type": "string", "description": "Secret Share Token" }, "sentiment": { "type": "string", "description": "The sentiment value", "enum": [ "positive", "negative", "neutral" ] }, "session": { "description": "The session value" }, "sessionNotificationsUnread": { "type": "boolean", "description": "Session Notifications Unread" }, "sessions": { "type": "array", "description": "The sessions value" }, "shareToken": { "type": "string", "description": "Share Token" }, "slaBreached": { "type": "boolean", "description": "Sla Breached" }, "snoozed": { "type": "boolean", "description": "The snoozed value" }, "snoozedUntil": { "type": "string", "description": "Snoozed Until" }, "status": { "type": "string", "description": "The status value" }, "tags": { "type": "array", "items": { "type": "string" }, "description": "The tags value" }, "title": { "type": "string", "description": "The title value" }, "type": { "type": "string", "description": "The type value" }, "upvotes": { "type": "array", "items": { "type": "object", "properties": { "email": { "type": "string", "description": "The email value" } } }, "description": "The upvotes value" }, "upvotesCount": { "type": "number", "description": "Upvotes Count" } }, "required": [ "PCID", "ticketId", "project" ] } ``` *** ## gleap\_tickets\_vote\_for\_ticket Vote for ticket **Parameters:** | Parameter | Type | Required | Default | Description | | ---------- | ------ | -------- | ------- | --------------- | | `ticketId` | string | Yes | — | Ticket Id | | `email` | string | Yes | — | The email value | ```json theme={null} { "type": "object", "properties": { "PCID": { "type": "string", "description": "Pink Connect ID for the authenticated connection" }, "ticketId": { "type": "string", "description": "Ticket Id" }, "email": { "type": "string", "description": "The email value" } }, "required": [ "PCID", "ticketId", "email" ] } ```