> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pinkfish.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# freshdesk-solutions

> Freshdesk Solutions - Knowledge base categories, folders, articles, and subfolders

**Server path:** `/freshdesk-solutions` | **Type:** Application | **PCID required:** Yes

## Tools

| Tool                                                                                              | Description                         |
| ------------------------------------------------------------------------------------------------- | ----------------------------------- |
| [`freshdesk_solutions_create_solution_article`](#freshdesk_solutions_create_solution_article)     | Create a solution article           |
| [`freshdesk_solutions_create_solution_category`](#freshdesk_solutions_create_solution_category)   | Create a solution category          |
| [`freshdesk_solutions_create_solution_folder`](#freshdesk_solutions_create_solution_folder)       | Create a solution folder            |
| [`freshdesk_solutions_create_solution_subfolder`](#freshdesk_solutions_create_solution_subfolder) | Create a solution subfolder         |
| [`freshdesk_solutions_delete_solution_article`](#freshdesk_solutions_delete_solution_article)     | Delete a solution article           |
| [`freshdesk_solutions_delete_solution_category`](#freshdesk_solutions_delete_solution_category)   | Delete a solution category          |
| [`freshdesk_solutions_delete_solution_folder`](#freshdesk_solutions_delete_solution_folder)       | Delete a solution folder            |
| [`freshdesk_solutions_get_solution_article`](#freshdesk_solutions_get_solution_article)           | Get a solution article              |
| [`freshdesk_solutions_get_solution_category`](#freshdesk_solutions_get_solution_category)         | Get a solution category             |
| [`freshdesk_solutions_get_solution_folder`](#freshdesk_solutions_get_solution_folder)             | Get a solution folder               |
| [`freshdesk_solutions_list_solution_articles`](#freshdesk_solutions_list_solution_articles)       | List solution articles in a folder  |
| [`freshdesk_solutions_list_solution_categories`](#freshdesk_solutions_list_solution_categories)   | List all solution categories        |
| [`freshdesk_solutions_list_solution_folders`](#freshdesk_solutions_list_solution_folders)         | List solution folders in a category |
| [`freshdesk_solutions_search_solution_articles`](#freshdesk_solutions_search_solution_articles)   | Search solution articles            |
| [`freshdesk_solutions_update_solution_article`](#freshdesk_solutions_update_solution_article)     | Update a solution article           |
| [`freshdesk_solutions_update_solution_category`](#freshdesk_solutions_update_solution_category)   | Update a solution category          |
| [`freshdesk_solutions_update_solution_folder`](#freshdesk_solutions_update_solution_folder)       | Update a solution folder            |

***

## freshdesk\_solutions\_create\_solution\_article

Create a solution article

**Parameters:**

| Parameter     | Type      | Required | Default | Description                     |
| ------------- | --------- | -------- | ------- | ------------------------------- |
| `folder_id`   | integer   | Yes      | —       | ID of the parent folder         |
| `agent_id`    | integer   | No       | —       | ID of the agent author          |
| `description` | string    | Yes      | —       | HTML content of the article     |
| `seo_data`    | object    | No       | —       | SEO metadata                    |
| `status`      | integer   | Yes      | —       | Status: 1=Draft, 2=Published    |
| `tags`        | string\[] | No       | —       | Tags to associate               |
| `title`       | string    | Yes      | —       | Title of the article            |
| `type`        | integer   | No       | —       | Type: 1=Permanent, 2=Workaround |

<Expandable title="inputSchema">
  ```json theme={null}
  {
    "type": "object",
    "properties": {
      "PCID": {
        "type": "string",
        "description": "Pink Connect ID for the authenticated connection"
      },
      "folder_id": {
        "type": "integer",
        "description": "ID of the parent folder"
      },
      "agent_id": {
        "type": "integer",
        "description": "ID of the agent author"
      },
      "description": {
        "type": "string",
        "description": "HTML content of the article"
      },
      "seo_data": {
        "type": "object",
        "description": "SEO metadata",
        "properties": {
          "meta_title": {
            "type": "string",
            "description": "Meta Title"
          },
          "meta_description": {
            "type": "string",
            "description": "Meta Description"
          }
        }
      },
      "status": {
        "type": "integer",
        "description": "Status: 1=Draft, 2=Published"
      },
      "tags": {
        "type": "array",
        "items": {
          "type": "string"
        },
        "description": "Tags to associate"
      },
      "title": {
        "type": "string",
        "description": "Title of the article"
      },
      "type": {
        "type": "integer",
        "description": "Type: 1=Permanent, 2=Workaround"
      }
    },
    "required": [
      "PCID",
      "folder_id",
      "description",
      "status",
      "title"
    ]
  }
  ```
</Expandable>

***

## freshdesk\_solutions\_create\_solution\_category

Create a solution category

**Parameters:**

| Parameter            | Type       | Required | Default | Description                                      |
| -------------------- | ---------- | -------- | ------- | ------------------------------------------------ |
| `description`        | string     | No       | —       | The description value                            |
| `name`               | string     | Yes      | —       | Name of the category                             |
| `visible_in_portals` | integer\[] | No       | —       | Portal IDs where this category should be visible |

<Expandable title="inputSchema">
  ```json theme={null}
  {
    "type": "object",
    "properties": {
      "PCID": {
        "type": "string",
        "description": "Pink Connect ID for the authenticated connection"
      },
      "description": {
        "type": "string",
        "description": "The description value"
      },
      "name": {
        "type": "string",
        "description": "Name of the category"
      },
      "visible_in_portals": {
        "type": "array",
        "items": {
          "type": "integer"
        },
        "description": "Portal IDs where this category should be visible"
      }
    },
    "required": [
      "PCID",
      "name"
    ]
  }
  ```
</Expandable>

***

## freshdesk\_solutions\_create\_solution\_folder

Create a solution folder

**Parameters:**

| Parameter     | Type       | Required | Default | Description                                                                     |
| ------------- | ---------- | -------- | ------- | ------------------------------------------------------------------------------- |
| `category_id` | integer    | Yes      | —       | ID of the parent category                                                       |
| `company_ids` | integer\[] | No       | —       | Company IDs (required when visibility=4)                                        |
| `description` | string     | No       | —       | The description value                                                           |
| `name`        | string     | Yes      | —       | Name of the folder                                                              |
| `visibility`  | integer    | Yes      | —       | Visibility: 1=All users, 2=Logged-in users, 3=Agents only, 4=Selected companies |

<Expandable title="inputSchema">
  ```json theme={null}
  {
    "type": "object",
    "properties": {
      "PCID": {
        "type": "string",
        "description": "Pink Connect ID for the authenticated connection"
      },
      "category_id": {
        "type": "integer",
        "description": "ID of the parent category"
      },
      "company_ids": {
        "type": "array",
        "items": {
          "type": "integer"
        },
        "description": "Company IDs (required when visibility=4)"
      },
      "description": {
        "type": "string",
        "description": "The description value"
      },
      "name": {
        "type": "string",
        "description": "Name of the folder"
      },
      "visibility": {
        "type": "integer",
        "description": "Visibility: 1=All users, 2=Logged-in users, 3=Agents only, 4=Selected companies"
      }
    },
    "required": [
      "PCID",
      "category_id",
      "name",
      "visibility"
    ]
  }
  ```
</Expandable>

***

## freshdesk\_solutions\_create\_solution\_subfolder

Create a solution subfolder

**Parameters:**

| Parameter     | Type    | Required | Default | Description                                                                   |
| ------------- | ------- | -------- | ------- | ----------------------------------------------------------------------------- |
| `folder_id`   | integer | Yes      | —       | ID of the parent folder                                                       |
| `description` | string  | No       | —       | Description of the subfolder                                                  |
| `name`        | string  | Yes      | —       | Name of the subfolder                                                         |
| `visibility`  | integer | No       | —       | Visibility: 1=All users, 2=Logged in users, 3=Agents only, 4=Select companies |

<Expandable title="inputSchema">
  ```json theme={null}
  {
    "type": "object",
    "properties": {
      "PCID": {
        "type": "string",
        "description": "Pink Connect ID for the authenticated connection"
      },
      "folder_id": {
        "type": "integer",
        "description": "ID of the parent folder"
      },
      "description": {
        "type": "string",
        "description": "Description of the subfolder"
      },
      "name": {
        "type": "string",
        "description": "Name of the subfolder"
      },
      "visibility": {
        "type": "integer",
        "description": "Visibility: 1=All users, 2=Logged in users, 3=Agents only, 4=Select companies"
      }
    },
    "required": [
      "PCID",
      "folder_id",
      "name"
    ]
  }
  ```
</Expandable>

***

## freshdesk\_solutions\_delete\_solution\_article

Delete a solution article

**Parameters:**

| Parameter | Type    | Required | Default | Description                          |
| --------- | ------- | -------- | ------- | ------------------------------------ |
| `id`      | integer | Yes      | —       | ID of the solution article to delete |

<Expandable title="inputSchema">
  ```json theme={null}
  {
    "type": "object",
    "properties": {
      "PCID": {
        "type": "string",
        "description": "Pink Connect ID for the authenticated connection"
      },
      "id": {
        "type": "integer",
        "description": "ID of the solution article to delete"
      }
    },
    "required": [
      "PCID",
      "id"
    ]
  }
  ```
</Expandable>

***

## freshdesk\_solutions\_delete\_solution\_category

Delete a solution category

**Parameters:**

| Parameter | Type    | Required | Default | Description                           |
| --------- | ------- | -------- | ------- | ------------------------------------- |
| `id`      | integer | Yes      | —       | ID of the solution category to delete |

<Expandable title="inputSchema">
  ```json theme={null}
  {
    "type": "object",
    "properties": {
      "PCID": {
        "type": "string",
        "description": "Pink Connect ID for the authenticated connection"
      },
      "id": {
        "type": "integer",
        "description": "ID of the solution category to delete"
      }
    },
    "required": [
      "PCID",
      "id"
    ]
  }
  ```
</Expandable>

***

## freshdesk\_solutions\_delete\_solution\_folder

Delete a solution folder

**Parameters:**

| Parameter | Type    | Required | Default | Description                         |
| --------- | ------- | -------- | ------- | ----------------------------------- |
| `id`      | integer | Yes      | —       | ID of the solution folder to delete |

<Expandable title="inputSchema">
  ```json theme={null}
  {
    "type": "object",
    "properties": {
      "PCID": {
        "type": "string",
        "description": "Pink Connect ID for the authenticated connection"
      },
      "id": {
        "type": "integer",
        "description": "ID of the solution folder to delete"
      }
    },
    "required": [
      "PCID",
      "id"
    ]
  }
  ```
</Expandable>

***

## freshdesk\_solutions\_get\_solution\_article

Get a solution article

**Parameters:**

| Parameter | Type    | Required | Default | Description                |
| --------- | ------- | -------- | ------- | -------------------------- |
| `id`      | integer | Yes      | —       | ID of the solution article |

<Expandable title="inputSchema">
  ```json theme={null}
  {
    "type": "object",
    "properties": {
      "PCID": {
        "type": "string",
        "description": "Pink Connect ID for the authenticated connection"
      },
      "id": {
        "type": "integer",
        "description": "ID of the solution article"
      }
    },
    "required": [
      "PCID",
      "id"
    ]
  }
  ```
</Expandable>

***

## freshdesk\_solutions\_get\_solution\_category

Get a solution category

**Parameters:**

| Parameter | Type    | Required | Default | Description                 |
| --------- | ------- | -------- | ------- | --------------------------- |
| `id`      | integer | Yes      | —       | ID of the solution category |

<Expandable title="inputSchema">
  ```json theme={null}
  {
    "type": "object",
    "properties": {
      "PCID": {
        "type": "string",
        "description": "Pink Connect ID for the authenticated connection"
      },
      "id": {
        "type": "integer",
        "description": "ID of the solution category"
      }
    },
    "required": [
      "PCID",
      "id"
    ]
  }
  ```
</Expandable>

***

## freshdesk\_solutions\_get\_solution\_folder

Get a solution folder

**Parameters:**

| Parameter | Type    | Required | Default | Description               |
| --------- | ------- | -------- | ------- | ------------------------- |
| `id`      | integer | Yes      | —       | ID of the solution folder |

<Expandable title="inputSchema">
  ```json theme={null}
  {
    "type": "object",
    "properties": {
      "PCID": {
        "type": "string",
        "description": "Pink Connect ID for the authenticated connection"
      },
      "id": {
        "type": "integer",
        "description": "ID of the solution folder"
      }
    },
    "required": [
      "PCID",
      "id"
    ]
  }
  ```
</Expandable>

***

## freshdesk\_solutions\_list\_solution\_articles

List solution articles in a folder

**Parameters:**

| Parameter   | Type    | Required | Default | Description             |
| ----------- | ------- | -------- | ------- | ----------------------- |
| `folder_id` | integer | Yes      | —       | ID of the parent folder |

<Expandable title="inputSchema">
  ```json theme={null}
  {
    "type": "object",
    "properties": {
      "PCID": {
        "type": "string",
        "description": "Pink Connect ID for the authenticated connection"
      },
      "folder_id": {
        "type": "integer",
        "description": "ID of the parent folder"
      }
    },
    "required": [
      "PCID",
      "folder_id"
    ]
  }
  ```
</Expandable>

***

## freshdesk\_solutions\_list\_solution\_categories

List all solution categories

<Expandable title="inputSchema">
  ```json theme={null}
  {
    "type": "object",
    "properties": {
      "PCID": {
        "type": "string",
        "description": "Pink Connect ID for the authenticated connection"
      }
    },
    "required": [
      "PCID"
    ]
  }
  ```
</Expandable>

***

## freshdesk\_solutions\_list\_solution\_folders

List solution folders in a category

**Parameters:**

| Parameter     | Type    | Required | Default | Description               |
| ------------- | ------- | -------- | ------- | ------------------------- |
| `category_id` | integer | Yes      | —       | ID of the parent category |

<Expandable title="inputSchema">
  ```json theme={null}
  {
    "type": "object",
    "properties": {
      "PCID": {
        "type": "string",
        "description": "Pink Connect ID for the authenticated connection"
      },
      "category_id": {
        "type": "integer",
        "description": "ID of the parent category"
      }
    },
    "required": [
      "PCID",
      "category_id"
    ]
  }
  ```
</Expandable>

***

## freshdesk\_solutions\_search\_solution\_articles

Search solution articles

**Parameters:**

| Parameter | Type   | Required | Default | Description              |
| --------- | ------ | -------- | ------- | ------------------------ |
| `term`    | string | Yes      | —       | Search keyword or phrase |

<Expandable title="inputSchema">
  ```json theme={null}
  {
    "type": "object",
    "properties": {
      "PCID": {
        "type": "string",
        "description": "Pink Connect ID for the authenticated connection"
      },
      "term": {
        "type": "string",
        "description": "Search keyword or phrase"
      }
    },
    "required": [
      "PCID",
      "term"
    ]
  }
  ```
</Expandable>

***

## freshdesk\_solutions\_update\_solution\_article

Update a solution article

**Parameters:**

| Parameter     | Type      | Required | Default | Description                          |
| ------------- | --------- | -------- | ------- | ------------------------------------ |
| `id`          | integer   | Yes      | —       | ID of the solution article to update |
| `agent_id`    | integer   | No       | —       | ID of the agent author               |
| `description` | string    | No       | —       | HTML content of the article          |
| `seo_data`    | object    | No       | —       | SEO metadata                         |
| `status`      | integer   | No       | —       | Status: 1=Draft, 2=Published         |
| `tags`        | string\[] | No       | —       | Tags to associate                    |
| `title`       | string    | No       | —       | Title of the article                 |
| `type`        | integer   | No       | —       | Type: 1=Permanent, 2=Workaround      |

<Expandable title="inputSchema">
  ```json theme={null}
  {
    "type": "object",
    "properties": {
      "PCID": {
        "type": "string",
        "description": "Pink Connect ID for the authenticated connection"
      },
      "id": {
        "type": "integer",
        "description": "ID of the solution article to update"
      },
      "agent_id": {
        "type": "integer",
        "description": "ID of the agent author"
      },
      "description": {
        "type": "string",
        "description": "HTML content of the article"
      },
      "seo_data": {
        "type": "object",
        "description": "SEO metadata",
        "properties": {
          "meta_title": {
            "type": "string",
            "description": "Meta Title"
          },
          "meta_description": {
            "type": "string",
            "description": "Meta Description"
          }
        }
      },
      "status": {
        "type": "integer",
        "description": "Status: 1=Draft, 2=Published"
      },
      "tags": {
        "type": "array",
        "items": {
          "type": "string"
        },
        "description": "Tags to associate"
      },
      "title": {
        "type": "string",
        "description": "Title of the article"
      },
      "type": {
        "type": "integer",
        "description": "Type: 1=Permanent, 2=Workaround"
      }
    },
    "required": [
      "PCID",
      "id"
    ]
  }
  ```
</Expandable>

***

## freshdesk\_solutions\_update\_solution\_category

Update a solution category

**Parameters:**

| Parameter            | Type       | Required | Default | Description                                      |
| -------------------- | ---------- | -------- | ------- | ------------------------------------------------ |
| `id`                 | integer    | Yes      | —       | ID of the solution category to update            |
| `description`        | string     | No       | —       | The description value                            |
| `name`               | string     | No       | —       | Name of the category                             |
| `visible_in_portals` | integer\[] | No       | —       | Portal IDs where this category should be visible |

<Expandable title="inputSchema">
  ```json theme={null}
  {
    "type": "object",
    "properties": {
      "PCID": {
        "type": "string",
        "description": "Pink Connect ID for the authenticated connection"
      },
      "id": {
        "type": "integer",
        "description": "ID of the solution category to update"
      },
      "description": {
        "type": "string",
        "description": "The description value"
      },
      "name": {
        "type": "string",
        "description": "Name of the category"
      },
      "visible_in_portals": {
        "type": "array",
        "items": {
          "type": "integer"
        },
        "description": "Portal IDs where this category should be visible"
      }
    },
    "required": [
      "PCID",
      "id"
    ]
  }
  ```
</Expandable>

***

## freshdesk\_solutions\_update\_solution\_folder

Update a solution folder

**Parameters:**

| Parameter     | Type       | Required | Default | Description                                                                     |
| ------------- | ---------- | -------- | ------- | ------------------------------------------------------------------------------- |
| `id`          | integer    | Yes      | —       | ID of the solution folder to update                                             |
| `company_ids` | integer\[] | No       | —       | Company IDs (required when visibility=4)                                        |
| `description` | string     | No       | —       | The description value                                                           |
| `name`        | string     | No       | —       | Name of the folder                                                              |
| `visibility`  | integer    | No       | —       | Visibility: 1=All users, 2=Logged-in users, 3=Agents only, 4=Selected companies |

<Expandable title="inputSchema">
  ```json theme={null}
  {
    "type": "object",
    "properties": {
      "PCID": {
        "type": "string",
        "description": "Pink Connect ID for the authenticated connection"
      },
      "id": {
        "type": "integer",
        "description": "ID of the solution folder to update"
      },
      "company_ids": {
        "type": "array",
        "items": {
          "type": "integer"
        },
        "description": "Company IDs (required when visibility=4)"
      },
      "description": {
        "type": "string",
        "description": "The description value"
      },
      "name": {
        "type": "string",
        "description": "Name of the folder"
      },
      "visibility": {
        "type": "integer",
        "description": "Visibility: 1=All users, 2=Logged-in users, 3=Agents only, 4=Selected companies"
      }
    },
    "required": [
      "PCID",
      "id"
    ]
  }
  ```
</Expandable>