> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pinkfish.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# freshdesk-v2

> Freshdesk - Customer support helpdesk with tickets, contacts, knowledge base, and team management

**PinkConnect service:** `freshdesk` | **Type:** Application (parent with child servers) | **PCID required:** Yes

freshdesk-v2 is exposed as multiple MCP server IDs (one per area below). Each child server has its own server path and tool names.

## Child servers

| Child server                                                                                   | Server path            | Tools | Description                                                                                               |
| ---------------------------------------------------------------------------------------------- | ---------------------- | ----- | --------------------------------------------------------------------------------------------------------- |
| [freshdesk-admin](/api-reference/mcp-servers/application/freshdesk-v2/freshdesk-admin)         | `/freshdesk-admin`     | 39    | Freshdesk Admin - Agents, groups, roles, skills, automations, SLA policies, email, account settings       |
| [freshdesk-companies](/api-reference/mcp-servers/application/freshdesk-v2/freshdesk-companies) | `/freshdesk-companies` | 15    | Freshdesk Companies - Manage companies, custom objects, and company fields                                |
| [freshdesk-contacts](/api-reference/mcp-servers/application/freshdesk-v2/freshdesk-contacts)   | `/freshdesk-contacts`  | 12    | Freshdesk Contacts - Manage, search, merge, export contacts and contact fields                            |
| [freshdesk-solutions](/api-reference/mcp-servers/application/freshdesk-v2/freshdesk-solutions) | `/freshdesk-solutions` | 17    | Freshdesk Solutions - Knowledge base categories, folders, articles, and subfolders                        |
| [freshdesk-support](/api-reference/mcp-servers/application/freshdesk-v2/freshdesk-support)     | `/freshdesk-support`   | 38    | Freshdesk Support - Time tracking, products, canned responses, satisfaction ratings, surveys, discussions |
| [freshdesk-tickets](/api-reference/mcp-servers/application/freshdesk-v2/freshdesk-tickets)     | `/freshdesk-tickets`   | 22    | Freshdesk Tickets - Create, update, search, forward, merge tickets, manage conversations and forms        |